US20220245593A1 - Senior living engagement and care support platforms with chatbot and list integration - Google Patents

Abstract

Provided herein is an engagement and care support platform (“ECSP”) computer system including at least one processor in communication with at least one memory device for facilitating senior user engagement. The processor is programmed to: (i) register a user through an application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, including an indication of whether any user interaction was received.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS
• This patent application claims priority to U.S. Provisional Patent Application Ser. No. 63/186,609, filed May 10, 2021, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS WITH CHATBOT AND LIST INTEGRATION,” and U.S. Provisional Patent Application Ser. No. 63/143,454, filed Jan. 29, 2021, “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS WITH CHATBOT AND LIST INTEGRATION,” and is also related to U.S. patent application Ser. No. 16/996,592, filed Aug. 18, 2020, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” which claims the benefit of priority to U.S. Provisional Patent Application Ser. No. 63/041,409, filed Jun. 19, 2020, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” U.S. Provisional Patent Application Ser. No. 62/935,854, filed Nov. 15, 2019, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” U.S. Provisional Patent Application Ser. No. 62/935,860, filed Nov. 15, 2019, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” U.S. Provisional Patent Application Ser. No. 62/888,746, filed Aug. 19, 2019, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” and U.S. Provisional Patent Application Ser. No. 62/892,207, filed Aug. 27, 2019, entitled “SENIOR LIVING ENGAGEMENT AND CARE SUPPORT PLATFORMS,” the entire contents and disclosures of which are hereby incorporated herein by reference in their entirety.
FIELD OF THE DISCLOSURE
• The present disclosure relates to senior living computer platforms and, more particularly, to systems and methods for using a senior living computer platform to facilitate senior engagement with their daily schedule and caregivers associated with the seniors, and coordinate care between caregivers.
BACKGROUND
• At least some conventional computer networks have enabled caregivers (e.g., family members, friends, and care service providers) associated with senior users to coordinate care for the senior user. However, conventional systems usually merely keep a schedule of the coordinated care, and may not provide additional functionality. Further, known systems may not facilitate senior engagement in their daily schedules, and may therefore not provide information on such engagement to caregivers. Known systems may have other drawbacks as well.
BRIEF SUMMARY
• The present embodiments may relate to systems and methods for facilitating senior engagement in their daily schedules and coordinating care between caregivers of the senior. The system may include an engagement and care support computing device, one or more client devices, one or more third party servers, and/or one or more databases.
• In one aspect, an engagement and care support platform computer system for facilitating senior user engagement may be provided. The computer system may include at least one processor in communication with at least one memory device. The at least one processor may be programmed to: (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The care coordination support platform computer system may include additional, less, or alternate functionality, including that discussed elsewhere herein.
• In another aspect, a computer-implemented method for facilitating senior user engagement may be provided. The computer-implemented method may be performed by an engagement and care support platform computer system including at least one processor in communication with at least one memory device. The computer-implemented method may include: (i) registering a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) registering a caregiver associated with the user through the application, (iii) generating a senior profile based upon the user personal and scheduling data, (iv) building a daily interactive user interface that reflects the senior profile, (v) displaying the daily interactive user interface at a first client device associated with the user, (vi) causing the first client device to initiate a daily interaction prompt to the user, (vii) determining whether any user interaction was received at the first client device in response to the daily interaction prompt, and/or (viii) transmitting a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.
• In yet another aspect, a non-transitory computer-readable media having computer-executable instructions embodied thereon may be provided. When executed by an engagement and care support platform computer system including a processor in communication with a memory device, the computer-executable instructions may cause the processor to (i) register a user through an application, wherein the user inputs personal and scheduling data into the application, (ii) register a caregiver associated with the user through the application, (iii) generate a senior profile based upon the user personal and scheduling data, (iv) build a daily interactive user interface that reflects the senior profile, (v) display the daily interactive user interface at a first client device associated with the user, (vi) cause the first client device to initiate a daily interaction prompt to the user, (vii) determine whether any user interaction was received at the first client device in response to the daily interaction prompt, and (viii) transmit a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device.
• In still a further aspect, an engagement and care support platform (“ECSP”) computer device may be provided. The ECSP may include at least one processor and/or associated transceiver in communication with at least one memory device. The ECSP computer device may be in communication with a first client device and at least one second client device. The at least one processor of the ECSP computer device may be programmed to (i) store user registration information for a user associated with the first client device, (ii) store caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, (iii) store a list including a plurality of items, where the plurality of items include at least one of goods to purchase and tasks to be performed, where at least one item of the plurality of items is assigned to one of the user and the caregiver, (iv) receive audio input from the user via the first client device including one or more items to be added to the list, (v) instruct the first client device to audibly request confirmation of the one or more items to be added to the list, (vi) receive additional audio input including confirmation of the one or more items to be added to the list, (vii) update the list to include the one or more items, (viii) instruct the first client device to request assignment information for an unassigned item on the list, (ix) receive audio input including an individual to assign the item to, and/or (x) update the list to include the individual that is assigned the item. The care coordination support platform computer device may include additional, less, or alternate functionality, including that discussed elsewhere herein.
• In an additional aspect, a computer-implemented method for facilitating senior user engagement may be provided. The method may be implemented by a computer device including at least one processor and/or transceiver in communication with at least one memory device. The method includes (i) storing user registration information for a user associated with the first client device, (ii) storing caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, (iii) storing a list including a plurality of items, where the plurality of items include at least one of goods to purchase and tasks to be performed, where at least one item of the plurality of items is assigned to one of the user and the caregiver, (iv) receiving audio input from the user via the first client device including one or more items to be added to the list, (v) instructing the first client device to audibly request confirmation of the one or more items to be added to the list, (vi) receiving additional audio input including confirmation of the one or more items to be added to the list, (vii) updating the list to include the one or more items, (viii) instructing the first client device to request assignment information for an unassigned item on the list, (ix) receiving audio input including an individual to assign the item to, and/or (x) updating the list to include the individual that is assigned the item. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.
• In a still further embodiments, an engagement and care support platform (“ECSP”) computer device may be provided. The ECSP may include at least one processor and/or associated transceiver in communication with at least one memory device. The ECSP computer device may be in communication with a first client device and at least one second client device. The at least one processor of the ECSP computer device may be programmed to (i) store user registration information for a user associated with the first client device, (ii) store caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, (iii) store a calendar including a plurality of events for the user, (iv) receive, from a second client device, a request from a caregiver to view the user's calendar, (v) transmit, to the second client device, instructions to display the user's calendar, (vi) receive, from the second client device, a request to copy an event from the user's calendar to a calendar associated with the caregiver, (vii) transmit, to the second client device, a copy of the event, wherein the second client device adds the copy of the event to the caregiver's calendar, (viii) link the event in the user's calendar with the copy of the event in the caregiver's calendar, (ix) receive a change to the event in the user's calendar, and/or (x) transmit, to the second client device, an update for the copy of the event in the caregiver's calendar. The care coordination support platform computer device may include additional, less, or alternate functionality, including that discussed elsewhere herein.
• In yet another embodiment, a computer-implemented method for facilitating senior user engagement may be provided. The method may be implemented by a computer device including at least one processor and/or transceiver in communication with at least one memory device. The method includes (i) storing user registration information for a user associated with the first client device, (ii) storing caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, (iii) storing a calendar including a plurality of events for the user, (iv) receiving, from a second client device, a request from a caregiver to view the user's calendar, (v) transmitting, to the second client device, instructions to display the user's calendar, (vi) receiving, from the second client device, a request to copy an event from the user's calendar to a calendar associated with the caregiver, (vii) transmitting, to the second client device, a copy of the event, wherein the second client device adds the copy of the event to the caregiver's calendar, (viii) linking the event in the user's calendar with the copy of the event in the caregiver's calendar, (ix) receiving a change to the event in the user's calendar, and/or (x) transmitting, to the second client device, an update for the copy of the event in the caregiver's calendar. The method may include additional, less, or alternate actions, including those discussed elsewhere herein.
BRIEF DESCRIPTION OF THE DRAWINGS
• The Figures described below depict various aspects of the systems and methods disclosed therein. It should be understood that each Figure depicts an embodiment of a particular aspect of the disclosed systems and methods, and that each of the Figures is intended to accord with a possible embodiment thereof. Further, wherever possible, the following description refers to the reference numerals included in the following Figures, in which features depicted in multiple Figures are designated with consistent reference numerals.
• There are shown in the drawings arrangements which are presently discussed, it being understood, however, that the present embodiments are not limited to the precise arrangements and are instrumentalities shown, wherein:
• FIG. 1 illustrates an exemplary engagement and care support computer system for facilitating engagement of a user and caregivers with a care schedule of the user;
• FIG. 2 illustrates an exemplary configuration of an exemplary user computing device that may be used in the engagement and care support computer system illustrated inFIG. 1;
• FIG. 3 illustrates an exemplary configuration of an exemplary server computing device that may be used in the engagement and care support computer system illustrated inFIG. 1;
• FIG. 4 illustrates a flow chart of an exemplary computer-implemented method implemented by the exemplary engagement and care support computer system shown inFIG. 1;
• FIG. 5 illustrates a diagram of components of one or more exemplary computing devices that may be used in the engagement and care support computer system shown inFIG. 1;
• FIG. 6 is a screenshot of one example initial welcome page of an engagement and care support application illustrated inFIG. 1;
• FIG. 7 is a screenshot of one example user registration page of an engagement and care support application illustrated inFIG. 1;
• FIG. 8 is a screenshot of one example caregiver registration page of an engagement and care support application illustrated inFIG. 1;
• FIG. 9 is a screenshot of one example welcome page of an engagement and care support application illustrated inFIG. 1;
• FIG. 10 is a screenshot of one example user care team page of an engagement and care support application illustrated inFIG. 1;
• FIG. 11A is a screenshot of one example user home page of an engagement and care support application illustrated inFIG. 1;
• FIG. 11B is a screenshot of another example user home page of an engagement and care support application illustrated inFIG. 1;
• FIGS. 11C-11L are screenshots of example user interaction pages of an engagement and care support application illustrated inFIG. 1;
• FIGS. 12A and 12B are screenshots of example caregiver home screens of an engagement and care support application illustrated inFIG. 1;
• FIGS. 13A and 13B are screenshots of further example caregiver home screens of an engagement and care support application illustrated inFIG. 1;
• FIG. 14 is a screenshot of one example caregiver feed page of an engagement and care support application illustrated inFIG. 1;
• FIG. 15 is a screenshot of one example caregiver schedule page of an engagement and care support application illustrated inFIG. 1;
• FIGS. 16 and 17 are screenshots of example caregiver list pages of an engagement and care support application illustrated inFIG. 1;
• FIG. 18 is a screenshot of one example care circle page of an engagement and care support application illustrated inFIG. 1;
• FIG. 19 illustrates an exemplary computer-implemented method of providing a care circle platform that includes chatbot and mobile application functionality that facilitates coordination of virtual care circle member communication and tasks;
• FIG. 20 illustrates an exemplary computer-implemented method for verbally communicating with a user via a chatbot to add items to a list;
• FIGS. 21A-21F illustrate screenshots of an example of caregiver pages for exporting a calendar event to the caregiver's calendar;
• FIGS. 22A and 22B illustrate screenshots of another example of caregiver pages for exporting a calendar event to the caregiver's calendar;
• FIGS. 23A-23D illustrate screenshots of an example of calendar views for exporting multiple calendar events to the caregiver's calendar; and
• FIGS. 24A-24G illustrate screenshots of an example of caregiver pages for importing a one or more calendar events from the caregiver's calendar.
• The Figures depict preferred embodiments for purposes of illustration only. One skilled in the art will readily recognize from the following discussion that alternative embodiments of the systems and methods illustrated herein may be employed without departing from the principles of the invention described herein.
DETAILED DESCRIPTION
• The present embodiments may relate to, inter alia, systems and methods for facilitating engagement of a senior user (also referred to herein as a “user”) in a care schedule of the user and coordinating care between caregivers associated with the user. In one exemplary embodiment, the process may be performed by an engagement and care support platform (“ECSP”) computer system (also referred to herein as an “ECSP platform” and an “ECSP server”). In another embodiment, the process may be performed by a digital care circle platform, which may be configured to perform steps that are substantially similar to those described herein for the ECSP computer system.
• As described below, the systems and methods described herein may leverage different types of data (e.g., user and caregiver data, user events including tasks, activities, and appointments, caregiver schedules, smart device data, and mobile device data) to facilitate independent engagement of a user (e.g., a senior user) and provide information associated with that information to a caregiver.
• The caregivers associated with the user may include people who normally take care of the user (e.g., family members, friends, paid caregivers, etc.) and service providers of the user (e.g., health care professionals, such as doctors, nurses, physical therapists, occupational therapists, etc.). The caregivers often have busy schedules, and it may be difficult for the caregivers to coordinate caring for the user. Accordingly, friction between caregivers may arise from constantly trying to coordinate care and scheduling to take care of the user. Moreover, it can be unclear whether or when certain tasks have been completed, which may lead to redundancy in task completion and/or incomplete tasks.
• In addition, some senior users may desire a level of independence from their caregivers, and may only want or need assistance for certain tasks. Accordingly, the user may grow frustrated with unpredictable caregiver schedules and/or unnecessary caregiver presence.
• The systems and methods described herein ensure that the user is actively engaged in their care schedule and that each caregiver is informed about the status of the user and their assigned tasks of the care schedule. In addition, caregivers are able to care for the user and/or carry out tasks for the user and may reduce friction between caregivers by providing a platform that automatically assigns care duties to caregivers based upon information (e.g., scheduling and calendar information) input by the caregivers and ensures that the caregivers complete their assigned duties. Further, the systems and methods described herein may learn about the user and associated caregivers and adjust interactions with the user and associated caregivers and the coordinating of the care schedule of the user as well as engagement of the user based upon the learning. Moreover, the systems and methods herein facilitate independent senior engagement with an interface that enables caregivers to remotely view the user's interactions with the interface. Therefore, the caregivers can be assured of the senior user's state.
Exemplary User and Caregiver Data Collection
• In the exemplary embodiment, an engagement and care support platform (e.g., provided by an engagement and care support platform server) may leverage different kinds of data (e.g., user and caregiver data, user events, caregiver schedules, sensor data, and mobile device data) to coordinate a care schedule of a user between one or more caregivers associated with the user and/or promote user engagement with the engagement and care support platform. In the exemplary embodiment, a primary caregiver (e.g., an admin caregiver) may register for the engagement and care support platform (“ECSP”) service provided by an ECSP server through an application (e.g., a ECSP application) on a mobile device associated with the admin caregiver, or any other suitable device that may access the ECSP application and/or a website associated with the ECSP application. The user may also register for the ECSP application for himself or herself.
• In registering for the ECSP service, the admin caregiver may provide the ECSP server with information associated with the user. The information associated with the user may include user data (e.g., name, birthdate, height, weight, etc.), user tasks (e.g., taking medicine, bathing, eating, paying bills, getting groceries, car maintenance, home maintenance, etc.), user activities (e.g., social activities, like bingo and golfing, physical activities, like working out and keeping active, etc.), user interests and hobbies (e.g., fishing, home improvement, gardening, etc.) user appointments (e.g., recurring appointments like yearly physicals and bimonthly haircuts, etc.), user alert preferences (e.g., when and through which method users prefer to be alerted), and any other information associated with the user that may be useful to the ECSP server. This information associated with the user may be stored in a “senior profile,” which may be leveraged to generate activity schedules, provide relevant content (e.g., articles or games), and the like. In other embodiments, the user may register for the service and provide the ECSP server with information for the senior profile themselves. In some embodiments, the admin caregiver and/or the user may provide contact information for users that may not be caregivers, such as non-caregiver family members, social groups (e.g., member of a book club), etc. The contact information for these users may be identified and stored using “shortcut” names or phrases that identify the group. For example, contact information for a user's three children may be identified collectively as a “Kids” group.
• Further, in registering for the ECSP service, the admin caregiver may invite other caregivers to be a part of a care team for the user and/or the user may invite other caregivers himself or herself. For example, the admin caregiver may provide the ECSP server with a list of emails and/or phone numbers of other caregivers who are associated with the user. The ECSP server may send an invitation link and/or code to the other caregivers instructing the other caregivers on how to sign up for the care team for the user associated with the admin caregiver.
• Each caregiver, including the admin caregiver, may register themselves for the ECSP service. In registering for the ECSP service, the caregivers may provide the ECSP server with caregiver information (e.g., name, contact information, relationship to the user), caregiver schedule information (e.g., known work and/or activity schedules of the caregivers), caregiver alert preferences (e.g., when and through which method caregivers prefer to be alerted), and/or any other caregiver information that may be useful to the ECSP server. In some embodiments, the caregivers may link their digital calendars (e.g., provided on a mobile device associated with the caregiver) to the ECSP server such that the caregivers do not have to manually input scheduling data available to the ECSP server into the digital calendar. The user and the caregivers may update and/or edit the user and caregiver data at any time (e.g., through the ECSP application). Further, the admin caregiver and/or the user may require that each registered caregiver be approved before the caregivers are officially added to the caregivers of the user by the ECSP application. For example, the ECSP application may push a notification to the mobile device associated with the admin caregiver and/or a user device associated with the user each time a new caregiver is registered. The notification may prompt the admin caregiver and/or the user to accept or deny (e.g., through a push notification or voice command) the new caregiver. If the new caregiver is accepted by the user and/or the admin caregiver, the new caregiver may be automatically added to the caregivers associated with the user by the ECSP application. As described herein, notifications may include, but are not limited to, SMS (Short Message Service), MMS (Multimedia Messaging Service), text message, chat message, instance message, email, push notification, in-app message, rich notifications, and rich push notifications.
• In the exemplary embodiment, if the caregiver is a person who normally takes care of the user and needs to view and/or be notified of the schedule of the user, the caregiver may fully register for the ECSP service. If the caregiver is a person who only provides certain services to the user (e.g., a doctor, nurse, physical therapist, occupational therapist, etc.) and/or is socially involved with the user for specific activities (e.g., a garden club member, a book club member, etc.), the caregiver may have very limited access to the ECSP service, and the ECSP server may have very limited access to the caregiver data (e.g., the ECSP server may simply receive calendar updates from the caregiver if an event related to the user is scheduled).
• In the exemplary embodiment, the ECSP server may also be configured to receive sensor data from sensors associated with the user and/or the caregivers. For example, sensors may include smart home device sensors (e.g., AMAZON ALEXA, GOOGLE HOME, and/or RING doorbells), wearable device sensors (e.g., APPLE WATCH and FITBIT), smart device sensors (e.g., smart pillboxes), sensors associated with a mobile device of the user and caregivers (e.g., GPS sensors), and any other sensors. In the exemplary embodiment, the ECSP server may be configured to store the received data (e.g., user data, caregiver data, sensor data, etc.) in a memory.
Exemplary Care Coordination
• In the exemplary embodiment, the ECSP server may be configured to process all of the user and caregiver data (e.g., events of the user, and schedules and preferences of the caregivers) the EC SP server receives from the user and caregivers (e.g., through the ECSP application) and coordinate a care schedule of the user between the caregivers and/or promote user engagement with the ECSP application. The ECSP server may automatically assign each task, activity, and/or appointment of the user to the caregivers based upon the received caregiver data, and the received caregiver data may include caregiver preferences and schedules. The ECSP server may also promote user engagement with the ECSP server by “learning” about the user from the received user data and suggest different types of media (e.g., articles, videos, movies, TV shows, etc.) that may interest the user. The ECSP server may further suggest different activities based on the “learning” about the user. For example, the ECSP server may suggest and/or send a link to an online invite for a new gardening club if the user typically reads about gardening.
• The ECSP server may allow caregivers to easily assign tasks, activities, and events of the user amongst themselves such that each caregiver is informed about the care schedule of the user, including which caregiver is assigned to each task of the care schedule. For example, the primary caregiver of the user may assign tasks that the primary caregiver knows each caregiver can handle and/or the caregivers can assign tasks to themselves as the tasks are created (e.g., through the ECSP application). The ECSP server may also process the caregiver data associated with the caregivers and compare the caregiver data to the task, activity, and appointment schedule of the user. Based upon the compared data, the ECSP server may assign each task, activity, and appointment of the user to each of the caregivers. For example, the ECSP server may assign the events to the primary caregiver first (based upon a schedule of the primary caregiver) and then assign the rest of the events not assigned to the primary caregiver to other caregivers based upon the schedules of the other caregivers.
• Further, the user and/or caregivers may assign some events to the user to carry out when the user does not need assistance with the events (e.g., taking medication, doing nightly security checks, and/or doing daily exercises). Once the events have been assigned to the user and/or the caregivers, the ECSP server may create a care schedule of the user. The care schedule may include all of the user's events, and the user and/or caregiver assigned to the events. The care schedule may be stored in, for example, a care database, in a memory device associated with the ECSP server.
• The ECSP server may determine if events of the care schedule of the user are taken care of by the assigned caregiver through, for example, sensor data received by the ECSP server. For instance, if a user is scheduled to take medicine at a certain time two times a day, the ECSP server may receive data from a sensor (e.g., a smart pillbox) associated with the user to determine if the pill box was opened at the certain scheduled times. Further, for example, if a caregiver is scheduled to take the user to a doctor's appointment at a certain time, the ECSP server may receive location data of the user and the caregiver (e.g., from mobile devices of the user and/or caregiver) to determine if the caregiver took the user to the doctor's appointment. Additionally, if the user is scheduled to receive a grocery delivery at a certain time, the ECSP server may receive data (e.g., from a smart home device like a smart doorbell) to determine if the groceries were delivered for the user (e.g., through determining if the doorbell was rung and/or a delivery person showed up around the scheduled time).
• If the ECSP server determines that a task, activity, and/or appointment has not been carried out, the ECSP server may alert (e.g., through the ECSP application) the user and/or caregivers based upon the user and caregiver data (e.g., alert preferences). Further, the ECSP server may notify the caregivers, based on the alert preferences of the caregivers, when a scheduled event has been carried out by the caregiver and/or others (e.g., service providers). In other embodiments, the user and caregivers may manually enter that the events of the user have been taken care of by the caregiver.
Exemplary Care Coordination Support Application
• In the exemplary embodiment, an ECSP application is associated with the ECSP server. The ECSP application may be configured to receive user and caregiver data, display the care schedule of the user to the caregivers, and/or alert and/or notify the user and caregivers of assigned events. The ECSP application may be run on a device associated with the user and/or caregiver (e.g., a mobile device and/or laptop of the user or caregiver). The ECSP application may be configured to display the care schedule of the user based upon the preference of the user and caregivers. For example, the ECSP application may display a list of daily, weekly, and/or monthly tasks assigned to the user and/or caregivers, a calendar that marks when the user and/or caregiver has assigned events, and any other display method that allows the user and caregivers to easily see and interact with the care schedule of the user.
• In the exemplary embodiment, the ECSP server may include a chatbot that is embedded in the ECSP application and has access to the information stored by the ECSP server (e.g., scheduled/assigned events, user data, caregiver data, etc.). The chatbot may be any suitable chatbot and/or robo-assist device that functions as described herein. The chatbot may assist the user in interacting with the ECSP application (e.g., the chatbot may recognize voice commands and/or typed commands from the user), the user and caregivers in adding, editing, and/or deleting user and caregiver data, coordinating care of the user between the caregivers, receiving information about the assigned care schedule, and/or receiving information about how the user and caregivers are carrying out the care schedule. For example, instead of a user having to physically check-in with the ECSP application (e.g., through a user interface of the device associated with the user) and/or the user and/or caregiver having to manually input each event of the user, each notification request of the user and caregivers, and/or each schedule item of the caregivers, the user and caregivers may give instructions to the chatbot (e.g., through typing and/or speaking commands and/or questions using plain or colloquial language, rather than structured commands, into the chatbot through the ECSP application). For example, the chatbot may interpret the user and/or caregivers saying, “Go home,” “Go to my dashboard,” “Go to my home screen,” or “Return home” all as commands to navigate to a dashboard of the ECSP application. Additionally, “Show me my care circle,” “View my care circle,” “Who's in my care circle,” and “Show people in my care circle” may be interpreted by the chatbot as commands to view the care circle, “Help,” “Help me,” “Show me the customer support number,” and “Contact customer support” may be interpreted by the chatbot as commands to get help from customer service associated with the ECSP application, “Approve,” “I want to approve [name of caregiver],” “Allow,” and “Allow [name of caregiver] to join” may be interpreted by the chatbot as commands to approve new caregivers, etc. Accordingly, the chatbot may be able to commands in the form of plain and colloquial language from the user and caregivers into actions. Also, for example, if the user just added a daily medication to their routine, the user may instruct the chatbot to add the medication to the daily list of tasks for the user to carry out. Further, a caregiver may instruct the chatbot that the user's lawn needs to be mowed every week in the summer.
• The chatbot may be an application executed by the ECSP application or may be a separate (potentially third-party) application in communication with the ECSP application, such as through a ECSP server. The chatbot is programmed to manage communications between the ECSP application and the user. The user speaks an audible word or phrase which is collected by a microphone or other audio input device associated with the ECSP computer system and/or a client system associated with the user. The chatbot receives the audio signals including the audible word or phrase. The chatbot parses the audible word or phrase from the audio signals. In some embodiments, the chatbot is programmed to filter out additional audible sounds, such as background noise and animals, to detect human speech. In other embodiments, the chatbot is further programmed to detect specific noises, such as a person falling or breaking glass or other objects to alert the ECSP application that the user may be in trouble. The chatbot is programmed to separate these noises from human speech to recognize when the user is communicating with the ECSP application.
• The chatbot transforms the audible words into text to determine what the user said. In some embodiments, the chatbot generates a response. In other embodiments, the chatbot accesses the ECSP application and/or an ECSP server to retrieve information to include in the response. For example, if the user asks what activities they have scheduled for the day, the chatbot transmits a request to the ECSP application and/or an ECSP server to retrieve the user's schedule from the calendar component. The chatbot then uses that information to generate replies to the user, where the replies are formatted in plain language. For example, the chatbot may generate a reply of “You have a tennis match at 3 pm today at the gym.” This reply is routed to the ECSP application and played through one or more speakers or other audio outputs of the ECSP computer system. If the user has more than one ECSP computer system associated with the ECSP application, the chatbot and/or the ECSP server routes the response to the ECSP computer system that received the query. In the exemplary embodiment, the chatbot is programmed to receive and respond with natural language processing, so that the user does not have to speak specific commands. For example, the user could ask for their schedule in several different ways, such as, but not limited to, “What is my schedule today?”, “Tell me about my day?”, “Do I have anything scheduled for today?”, and “What am I doing today?” The chatbot would then receive and parse the question and generate a response with the user's schedule for today.
• The ECSP application may be configured to passively assist in coordinating care for the user between the caregivers. For example, if the caregivers mostly have the care schedule of the user figured out and scheduled, the chatbot may be configured to monitor what the users and caregivers input into the chatbot and provide assistance if necessary. For instance, if one caregiver inputs into the chatbot that the caregiver is taking the user to an appointment on Monday at 2 p.m., the chatbot may respond to the caregiver that the appointment is on their calendar. If another caregiver says that the caregiver is taking the user to breakfast on Tuesday at 10 a.m., the chatbot may respond to the caregiver that the event is not in their calendar and ask the caregiver if the caregiver would like the event added to their calendar. If the caregiver responds that the caregiver would like the event added to their calendar, the chatbot may cause the event to be added to the calendar of the caregiver.
• The user and caregivers may also ask the ECSP application questions (e.g., through the chatbot), and the ECSP application may, for example, convert the natural-language question of the user and caregivers into a query, run the query against a database (e.g., an event database stored in a memory device), and transmit a response to the question to the processor including an answer to the question, in response to the query returning the at least one event. For example, the user may ask the ECSP application who is taking them to a haircut appointment or oil change appointment, and the caregiver may ask the ECSP application to identify the last time the user had a bath.
• The ECSP application may also notify and/or send alerts to the user and caregivers based upon the user and caregiver alert preferences. For example, the ECSP application may notify a caregiver that a user has not yet taken their medicine, and the ECSP application may ask the caregiver if the caregiver would like the ECSP application to send a reminder to the user to take their medicine (e.g., through an audible alert, such as via a chatbot). If the caregiver says yes, the ECSP application may automatically cause the reminder to be sent to the user.
• In the exemplary embodiment, the ECSP application may further be configured to learn from the user and caregiver requests, responses, and/or questions. For example, if the ECSP application often notifies a caregiver that the user forgets to take a nightly dose of medication, and the caregiver typically tells the ECSP application to remind the user to take their medication in response to the notification from the ECSP application, the ECSP application may automatically cause the ECSP computing device to start reminding the user to take their nightly medicine dosage without input from the caregiver.
• Further, the ECSP application may be configured to verbally explain scheduled events, scheduling conflicts, and/or missed scheduled events that may arise to the user and/or caregivers. For example, if the ECSP application determines that a scheduling conflict has arisen (e.g., the caregiver and/or the user are double-booked), the ECSP application may verbally engage with the user and/or caregiver to explain the scheduling conflict. In verbally engaging with the user and/or caregiver, the ECSP application may be configured to converse with the user and/or caregiver to resolve the scheduling conflict. Further, if the ECSP application determines that a scheduled event was missed, the ECSP application may verbally alert the user and/or caregiver of the missed event. In verbally alerting the user and/or caregiver, the ECSP application may also be configured to converse with the user and/or caregiver to resolve and/or reschedule the missed event.
• In one exemplary embodiment, the ECSP server may be configured to use the ECSP application to facilitate engagement from the user. In particular, the ECSP server may leverage the ECSP application to encourage interaction and “check-ins” by the user. For example, the ECSP application may provide a daily interactive user interface to the user, may prompt the user to check-in proactively (e.g., through providing a prompt that the user answers), and/or may determine that the user has not checked-in and respond in a reactive manner (e.g., by notifying one or more caregivers that the user has not checked-in in a certain amount of days). As described herein, the daily interactive user interface may include any scheduled activities the user has in their calendar. In addition, the daily interactive user interface may display pictures or content provided by one or more caregivers. For example, a caregiver may provide a picture or article for display within the daily interactive user interface. The ECSP application may further provide an interaction prompt to the user that encourages the user to interact therewith. The interaction prompt may be visual, such as encouraging the user to “tap” a picture or to access a content item (e.g., read an article). The interaction prompt may additionally or alternatively be an audio prompt. For example, the audio prompt may be a question posed to the user (e.g., “How are you feeling today?”) or may be related to a past or future scheduled activity (e.g., “Did you enjoy your Garden Club meeting yesterday?”, “Are you looking forward to seeing the kids for dinner?”). The interaction prompt may additionally or alternatively encourage the user to perform an activity (e.g., “Why don't you take a five-minute walk around?”) The ECSP server may leverage sensor data (e.g., from a wearable device or camera) to determine whether the user completes the suggested activity.
• The ECSP server may then transmit messages to a caregiver that provide information about whether and how the user is responding to the interaction prompts. For example, the ECSP server determines whether the user responded to the interaction prompt and includes an indication of any response in daily messages to the caregiver. In this way, the caregiver may be assured that the user is in a positive physical and/or mental state. If the user does not respond to the interaction prompts for a threshold number of days (e.g., two days), the ECSP server may transmit an alert to the caregiver. The alert includes an indication that the user has not responded to interaction prompts for the threshold number of days, which may indicate that the user is hurt, confused, or otherwise in need of a more personal check-in.
• The ECSP server may further be configured to generate caregiver analytics, and the ECSP application may be configured to display the generated analytics to the user and caregivers. The ECSP server may generate activity hour, effort hour, and task distribution analytics for each caregiver and compare the analytics to the other caregivers. For example, the ECSP server may generate a chart of the time each caregiver spends caring for the user and/or the time each caregiver spends putting in effort to the care of the user for a predetermined period of time. The ECSP server may further generate a chart of a percentage of tasks for the user that each caregiver handles over the predetermined period of time.
• The ECSP server may further be configured to communicate with the senior through the chatbot to determine which items the senior wants added to a list. The ECSP server may follow a series of questions and confirmations to ensure that the items on the list are the items that the senior wanted. Furthermore, the list may be a grocery/shopping list, a task list, or a variation of any of those or a sub-list. In addition, the list may include which individual (either senior or caregiver) is responsible for taking care of each item on the list. The individuals can volunteer for different items on the list or the senior may assign certain items on the list to certain caregivers.
• The ECSP server may further be configured to allow each caregiver to sort their own lists, and have sub-lists that the associated individual can organize. In addition, these lists may allow the individual to tag items to the top of the list until the item is marked as completed. Some of these items, may have sub-items, such as a task that may include multiple sub-tasks, such as picking up and dropping off the senior.
• The ECSP server may also integrate one or more lists with a calendar application. For example, the ECSP server may integrate a listing of medicines that the senior is taking with the senior's calendar to properly remind the senior when to take those medications. The ECSP server may also remind the senior when to reorder those medications, as well to ensure that the senior does not run out of the medications.
• In another example, the senior may mark certain items that need to be completed or purchases by a specific date. For instance, the senior may need a specific ingredient by a specific date. In this example, the senior may be making a specific dish on Friday night that they need the ingredient for. The ECSP server may simultaneously create an item on the list and an event on the calendar. The ECSP server may also create one or more reminders for the event.
• In some further embodiments, each list type or list may be associated with a different color and the associated calendar event may be shown on the display device in the associated color for the list or list type. For example, the grocery/shopping list may be colored green and the event to purchase the ingredient for the special dish would be displayed on the calendar in green as well.
Exemplary Care Coordination Support System
• FIG. 1 depicts a view of an exemplary engagement and care support platform (“ECSP”)system100 that may be used in facilitation engagement of a user and coordinating care of the user between caregivers associated with the user.ECSP system100 may include a care coordination support platform (“ECSP”)computing device102. In the exemplary embodiment,ECSP computing device102 is in communication withclient devices104, achatbot server106, andthird party servers108.ECSP computing device102 is also in communication with adatabase118 and may communicate withdatabase118 through adatabase server116.
• In some embodiments,database server116 is a component ofECSP computing device102. In other embodiments,database server116 is separate fromECSP computing device102. In some embodiments,ECSP system100 may include a plurality ofECSP computing devices102,client devices104,third party servers108, and/ordatabases118.
• In the exemplary embodiment,ECSP computing device102 may be configured to store user and caregiver data, generate and/or store a care schedule for the user, and facilitate user engagement with the care schedule (e.g., by prompting the user to check in daily with the caregivers, displaying the care schedule in a user-friendly way, allowing the user to interact with the care schedule, etc.).ECSP computing device102 may receive user and caregiver data fromclient devices104 and use the user and caregiver data to register users and caregivers and generate care schedules for the user and caregivers. For example, a user and a caregiver may download anECSP application110 to a device (e.g., client device104) and input data intoECSP application110 for registration with a service provided byECSP computing device102. The user and caregivers may also access a website ofECSP system100 using a web browser, and input user data into the website to register withECSP system100.
• The user data may include personal data (e.g., name, birthdate, height, weight, etc.), user tasks (e.g., taking medicine, bathing, eating, paying bills, getting groceries, car maintenance, home maintenance, etc.), user activities (e.g., social activities, like bingo and golfing, physical activities, like working out and keeping active, etc.), user appointments (e.g., recurring appointments like yearly physicals and bimonthly haircuts, etc.), and any other information associated with the user that may be useful toECSP computing device102.
• The caregiver data may include personal information (e.g., name, contact information, relationship to the user, role in caring for the user, etc.), caregiver schedule information (e.g., known work and/or activity schedules of the caregivers), caregiver preferences (e.g., which events the caregiver prefers to assist the user with), and any other information associated with the caregivers that may be useful toECSP computing device102.
• ECSP application110 may also receive other data from the user and caregivers including notification preferences of the user and caregivers (e.g., preferences of when the user and caregivers would like to be notified and how the user and caregivers would like to be notified, such as receiving a text notification and/or a push button notification from ECSP application110).
• In the exemplary embodiment, users and caregivers may update the user and caregiver data at any time throughECSP application110. For example, user data that may need to be updated may include a change in and/or newly scheduled events of the user, and a change in a daily medication schedule of the user. For example, caregiver data that may need to be updated may include a change in and/or a new availability schedule of the caregiver and a new activity scheduled by the caregiver.
• ECSP application110 may be in communication with other applications ofclient device104 and may import user and caregiver data from the other applications. For example, caregivers may allowECSP application110 to retrieve data from a calendar application of the caregivers such that the caregivers may only need to update the schedule associated with the caregiver in one application (e.g., a calendar application).
• In the exemplary embodiment,ECSP computing device102 may be configured to process all of the user and caregiver dataECSP computing device102 receives from the user and caregivers (e.g., through ECSP application110) and coordinate a care schedule of the user between the caregivers and facilitate user engagement in the care schedule. In the exemplary embodiment, the caregivers may manually assign tasks to themselves and/or other caregivers throughECSP computing device102, andECSP computing device102 may store the assigned tasks of the care schedule for each caregiver. In some embodiments,ECSP computing device102 may automatically assign each task, activity, and/or appointment of the user to the caregivers based upon the received caregiver data.
• In the exemplary embodiment,client devices104 may be computers that include a web browser or a software application, which enablesclient devices104 to access remote computer devices, such asECSP computing device102, using the Internet or other network. More specifically,client devices104 may be communicatively coupled to the Internet through many interfaces including, but not limited to, at least one of a network, such as the Internet, a local area network (LAN), a wide area network (WAN), or an integrated services digital network (ISDN), a dial-up-connection, a digital subscriber line (DSL), a cellular phone connection, and a cable modem.Client devices104 may be any device capable of accessing the Internet including, but not limited to, a desktop computer, a laptop computer, a personal digital assistant (PDA), a cellular phone, a smartphone, a tablet, a smart home device (e.g., AMAZON ALEXA, AMAZON ECHO, GOOGLE HOME, and/or RING doorbells), a phablet, wearable electronics (e.g., LIFE ALERT and/or FITBIT), smart watch (e.g., APPLE WATCH), or other web-based connectable equipment or mobile devices.
• Further,ECSP computing device102 may be communicatively coupled toclient devices104 and may receive information fromclient devices104.Client device104 associated with the user may be different fromclient device104 associated with the caregiver. For example,client device104 associated with the user may be a smart home device (e.g., AMAZON ALEXA) because the user may prefer interacting withclient device104 through audio commands rather than physically interacting withclient device104.Client device104 associated with the caregiver may be a smartphone.
• In the exemplary embodiment, someclient devices104 includeECSP application110 and auser interface112.User interface112 may be used, for example, to receive notifications fromECSP computing device102 and/or to input and verify information to be sent toECSP computing device102.ECSP application110 may be, for example, a program or application that runs onclient device104. Further,ECSP application110 associated with theuser client device104 may have different functionality asECSP application110 associated with thecaregiver client devices104, as is explained in further detail herein, especially with regard to the screenshots of theECSP application110.
• ECSP computing device102 may be configured to facilitate user engagement with the care schedule and the caregivers. For example, ECSP computing device102 (e.g., through ECSP application110) may display the daily care schedule of the user such that the user is made aware of, and can interact with, their care schedule.ECSP computing device102 may prompt the user to check-in with the caregivers throughECSP computing device102. For example,ECSP computing device102 may display a “Check-In” box that the user may press so that the caregivers know that the user is doing okay and has interacted with their care schedule. For further example,ECSP computing device102 may keep track of how often the user interacts withECSP computing device102 instead of, or in addition to, the user manually checking in. Accordingly, the caregivers are assured that the user is okay, and the user plays an active part in their care schedule.
• In some embodiments,ECSP computing device102 may be configured to display (e.g., through ECSP application110) the generated care schedule to the user and/or caregivers.ECSP computing device102 may display the generated care schedule to the user and caregivers through task lists, graphs, calendars, and any other suitable interface that allows the user and caregiver to easily take in and interact with the care schedule of the user.
• ECSP computing device102 may be in communication withchatbot server106 and leverage the chatbot functionality thereof to implement at least some of the functionality disclosed herein (e.g., to transmit information to and/or receive information from a user and/or one or more caregivers).
• Database server116 may be communicatively coupled todatabase118 that stores data. In one embodiment,database118 may include user data, caregiver data, device data, mobile device data, assignment data, and notification data. In the exemplary embodiment,database118 may be stored remotely fromECSP computing device102. In some embodiments,database118 may be decentralized. In the exemplary embodiment, a user and/or caregiver, may accessdatabase118 via theirrespective client devices104 by logging ontoECSP computing device102, as described herein.
• Third party server108 may be any third party server thatECSP computing device102 is in communication with that provides additional functionality ofECSP computing device102 and/orECSP application110. For example,third party server108 may be servers associated with third parties including online retailers/delivery services (e.g., AMAZON, grocery delivery services, food deliver services flower delivery servicers, etc.), ride sharing services (e.g., UBER and LYFT), and hospital/doctor's offices servers. BecauseECSP computing device102 is in communication withthird party server108, the user and/or caregivers may directly accessthird party servers108 throughECSP application110. For example, if a caregiver wants to order flowers for the user, the caregiver may be able to order the flowers from a third party service (e.g., AMAZON) directly throughECSP computing device102. In some embodiments,third party server108 may provide updates to the user and/or caregivers through the ECSP application110 (e.g., notifying the user that their ride is on their way and/or updating the caregiver on the status of their delivery to the user).
Exemplary User Computer Device
• FIG. 2 illustrates anexemplary configuration200 of an exemplaryuser computer device202. In some embodiments,user computing device202 may be in communication with a care coordination support platform computing device (such asECSP computing device102, shown inFIG. 1).User computing device202 may be representative of, but is not limited toclient devices104 and/orsensor servers108. For example,user computing device202 may be a mobile device, smartphone, tablet, smartwatch, wearable electronic, laptop, desktop, or another type of computing device associated with an account holder (e.g., the user and/or the associated caregivers).
• User computer device202 may be operated by a user204 (e.g., a user ofECSP system100, shown inFIG. 1 and substantially similar to the user and/or the caregivers described herein).User computer device202 may receive input fromuser204 via aninput device214.User computer device202 includes aprocessor208 for executing instructions. In some embodiments, executable instructions may be stored in amemory area210.Processor208 may include one or more processing units (e.g., in a multi-core configuration).Memory area210 may be any device allowing information such as executable instructions and/or user and registration data to be stored and retrieved.Memory area210 may include one or more computer-readable media.
• User computer device202 also may include at least onemedia output component212 for presenting information touser204.Media output component212 may be any component capable of conveying information touser204 and may be used to at least partially implement user interface112 (shown inFIG. 1). In some embodiments,media output component212 may include an output adapter (not shown), such as a video adapter and/or an audio adapter. An output adapter may be operatively coupled toprocessor208 and operatively coupleable to an output device, such as a display device (e.g., a cathode ray tube (CRT), liquid crystal display (LCD), light emitting diode (LED) display, or “electronic ink” display) or an audio output device (e.g., a speaker or headphones).
• In some embodiments,media output component212 may be configured to present a graphical user interface (e.g., a web browser and/or a client application) touser204. A graphical user interface may include, for example, care calendars for the user and/or associated caregivers, lists of assigned tasks of the care schedule for the user and/or caregivers, notifications for the user and/or associated caregivers, assigned tasks of the caregivers, an activity analytics of the caregivers, and/or a messaging page for interacting with the user and/or caregivers. The graphical user interface may additionally include visual interaction prompts that are periodically (e.g., daily, twice daily, every other day, etc.) provided to the user. Visual interaction prompts may include instructions, images, content (e.g., articles or other text), and the like.Media output component212 may additionally or alternatively provide audible interaction prompts (e.g., via an audio output device).
• In some embodiments,user computer device202 may includeinput device214 for receiving input fromuser204.User204 may useinput device214 to, without limitation, interact with ECSP system100 (e.g., using ECSP application110),ECSP computing device102, or any ofclient devices104 and third party servers108 (shown inFIG. 1).Input device214 may include, for example, a keyboard, a pointing device, a mouse, a stylus, and/or a touch sensitive panel (e.g., a touch pad or a touch screen) and may be used to at least partially implement user interface112 (shown inFIG. 1). In further embodiments, theinput device214 may be one or more microphones that receive audible commands and/or instructions from theuser204. In these embodiments, theinput device214 receives audio signals from theuser214 and theprocessor208 translates those audio signals into text to be acted upon. Theprocessor208 may also generate replies to theuser204. In these embodiments, themedia output component212 may include one or more speakers that allow theuser computer device202 to communicate to theuser204 with audible verbal communication. Themedia output component212 outputs the replies to theuser204. A single component, such as a touch screen, may function as both an output device ofmedia output component212 andinput device214.User computer device202 may further include at least one sensor, including, for example, a gyroscope, an accelerometer, a position detector, a biometric input device, and/or an audio input device. In some embodiments, at least some data collected byuser computer device202 may be transmitted toECSP computing device102. In the exemplary embodiment, data collected byuser computer device202 may be included in user and caregiver data.
• User computer device202 may also include acommunication interface216, communicatively coupled to any ofECSP computing device102,client devices104, andthird party servers108.Communication interface216 may include, for example, a wired or wireless network adapter and/or a wireless data transceiver for use with a mobile telecommunications network. In some embodiments, theinput device214 receives audio signals from theuser214 and the audio signals are transmitted to a remote computer device via thecommunication interface216 for translation and/or interpretation. Thecommunication interface216 receives an audio response from the remote computer device and plays the audio response through themedia output component212, such as a speaker.
• Stored inmemory area210 may be, for example, computer-readable instructions for providing a user interface touser204 viamedia output component212 and, optionally, receiving and processing input frominput device214. The user interface may include, among other possibilities, a web browser and/or a client application. Web browsers enable users, such asuser204, to display and interact with media and other information typically embedded on a web page, a website, or an application hosted byECSP computing device102 and/orclient device104. A client application may allowuser204 to interact with, for example, any ofECSP computing device102,client devices104, andthird party servers108. For example, instructions may be stored by a cloud service and the output of the execution of the instructions sent to themedia output component212.User computer device202 may include additional, less, or alternate functionality, including that discussed elsewhere herein.
Exemplary Server Device
• FIG. 3 depicts anexemplary configuration300 of an exemplaryserver computer device302, in accordance with one embodiment of the present disclosure.Server computer device302 may include, but is not limited to, ECSP computing device102 (shown inFIG. 1).Server computer device302 may include aprocessor305 for executing instructions. Instructions may be stored in amemory area310.Processor305 may include one or more processing units (e.g., in a multi-core configuration).
• Processor305 may be operatively coupled to acommunication interface315 such thatserver computer device302 may be capable of communicating with a remote device such as anotherserver computer device302 or a user computing device, such as client device104 (shown inFIG. 1). For example,communication interface315 may receive requests from or transmit requests toclient devices104 via the Internet.
• Processor305 may also be operatively coupled to astorage device325.Storage device325 may be any computer-operated hardware suitable for storing and/or retrieving data, such as, but not limited to, data associated with database118 (shown inFIG. 1). In some embodiments,storage device325 may be integrated inserver computer device302. For example,server computer device302 may include one or more hard disk drives asstorage device325. In other embodiments,storage device325 may be external toserver computer device302 and may be accessed by a plurality ofserver computer devices302. For example,storage device325 may include a storage area network (SAN), a network attached storage (NAS) system, and/or multiple storage units such as hard disks and/or solid state disks in a redundant array of inexpensive disks (RAID) configuration.
• In some embodiments,processor305 may be operatively coupled tostorage device325 via astorage interface320.Storage interface320 may be any component capable of providingprocessor305 with access tostorage device325.Storage interface320 may include, for example, an Advanced Technology Attachment (ATA) adapter, a Serial ATA (SATA) adapter, a Small Computer System Interface (SCSI) adapter, a RAID controller, a SAN adapter, a network adapter, and/or anycomponent providing processor305 with access tostorage device325.
• Processor305 executes computer-executable instructions for implementing aspects of the disclosure. In some embodiments,processor305 may be transformed into a special purpose microprocessor by executing computer-executable instructions or by otherwise being programmed.
Exemplary Computer-Implemented Method
• FIG. 4 depicts a flow chart illustrating a computer-implementedmethod400 for facilitating engagement of a senior user. In the exemplary embodiment,method400 may be implemented by a care coordination support platform computer system such as ECSP computing device102 (shown inFIG. 1).
• Method400 may include registering402 a user and registering404 at least one caregiver associated with the user for a care coordination support platform service (e.g., provided by ECSP computer system shown inFIG. 1).Method400 may also include generating406 a senior profile based upon user personal and scheduling data provided during registering402 the user.Method400 may further include building408 a daily interactive user interface that reflects the senior profile.
• Method400 may also include displaying410 the daily interactive user interface at a first client device associated with the user, for example, via an application associated withECSP computing device102, shown inFIG. 1.Method400 may further include causing412 the first client device to initiate a daily interaction prompt to the user, and determining414 whether any user interaction was received at the first client device in response to the daily interaction prompt. In some embodiments, the daily interaction prompt may be a good morning message that is displayed on a display screen. In other embodiments, the daily interaction prompt may be an audible, verbal good morning message that is output through one or more speakers to the user when the user activates the ECSP application. In other embodiments, theECSP computing device102 may include at least one microphone and detect movement of the user nearby by monitoring the audio signals collected by the at least one microphone. TheECSP computer device102 may then determine which speaker is closest to the user based on where the noises of movement are detected. Then theECSP computer device102 instructs that speaker to transmit the daily interaction prompt.
• In addition,method400 may include transmitting416 a daily update message to a second client device associated with the caregiver, the daily update message including an indication of whether any user interaction was received at the first client device. The daily update message may also include a summary of the user's interactions with the first client device. The summary of the user's interactions may be a description of the interaction, such as “The user asked about the weather.” The summary can also include a genericized description of the interaction, such as “10:42 AM Entertainment Music” or “12:38 PM Weather.” The genericized version of the summary message allows the senior user to keep their privacy, while allowing the caregivers to have an idea of what the senior user is doing, but without any details. In another version of the summary message, the second client device may receive a message that the senior user performed a search, but not what the search was for or about. In some embodiments, the summary message may be sent to the second client devices every time that the senior user interacts with the first client device. In other embodiments, the summary message may be sent on a periodic basis, such as, but not limited to, once an hour, once a day, etc. The period may be based on one or more preferences set by either the senior user and/or the caregiver.
Exemplary Computer Device
• FIG. 5 depicts a diagram500 of components of one or moreexemplary computing devices510 that may be used in care coordination support platform system100 (shown inFIG. 1). In some embodiments,computing device510 may be similar to ECSP computing device102 (shown inFIG. 1).Database520 may be coupled with several separate components withincomputing device510, which perform specific tasks. In this embodiment,database520 may includeuser data521,caregiver data522,sensor data523,calendar data524,task data525,assignment data526, andnotification data527. In some embodiments,database520 is similar to database118 (shown inFIG. 1).
• Computing device510 may includedatabase520, as well asdata storage devices530.Computing device510 may also include ananalytics component540 for analyzing received user data to generate a senior profile based upon the received data. The senior profile may be used to recommend activities, provide content of interest (e.g., articles), track schedules, and the like.Analytics component540 may be further configured to analyze received data to determine whether a user has responded to an interaction prompt, as described herein.Computing device510 may further include application/display component550 for generating and displaying information (e.g., interaction prompts) to users, such as through ECSP application110 (shown inFIG. 1), and supportingECSP application110. Moreover,computing device510 may include communications component560 for receiving and transmitting data (e.g., to and from client devices104), such asuser data521,caregiver data522,sensor data523,calendar data524,task data525,assignment data526, and notification data (e.g., daily update messages)527, as well as responses to interaction prompts.Computing devices510 may include additional, less, or alternate functionality, including that discussed elsewhere herein.
Exemplary Care Coordination Support Application
• FIGS. 6-18 include screenshots of one example embodiment of an application (e.g.,ECSP application110, shown inFIG. 1) executable as part of an engagement and care support platform system (e.g., engagement and caresupport platform system100, shown inFIG. 1). The application may be accessible on any suitable electronic device, such as a mobile phone, tablet, smart home device, watch, or any other computing device. The application enables a user to check in and interact with the application, determine what tasks caregivers need to complete, view a care schedule of the user, and enables one or more caregivers to add tasks for the user, view the tasks that the one or more caregivers have to complete for and/or with the user, and coordinate the care schedule between the one or more caregivers.
• In some embodiments, the application may enable the user and the one or more caregivers to subscribe to alerts, notifications, and/or reminders.
• The application may be configured to communicate with various other software and/or applications on the computing devices of the users and/or the one or more caregivers. For example, the application may be able to access or otherwise communicate with calendar applications and/or contact applications. The application may be configured to retrieve data from and/or report data to these other applications. In addition, the application may be configured to track, monitor, and/or record application utilization metrics for the user and/or the caregivers, such as how often the user and/or the caregivers access the application, and the various features of the application used by the user and/or the caregivers.
• In one embodiment, the application, once downloaded onto the computing device of the user and/or the caregivers, may not require internet connectivity to perform some or all of the functionality of the application (e.g., setting alerts and notifying the user and/or caregivers of the alerts). In some embodiments, all or a portion of the data input by the user and/or caregivers into the application (including, for example, application utilization metrics, task logs, etc.) may be electronically transmitted to a server (e.g., ECSP server102) for processing, and the processed data may be transmitted back for further processing and/or display by the application.
• In the exemplary embodiment, the application can be configured to, inter alia, allow the user to quickly and easily check-in with the caregivers, giving the caregivers peace of mind, proactively allowing the user to check-in (e.g., by prompting the user to answer a question like “How are you feeling today?”), providing a reactive response if/when the user does not check in (e.g., by notifying one or more of the caregivers), providing an interactive display for the user and the caregivers, provide tools for the user and the caregivers to coordinate key tasks associated with the care schedule of the user, providing smart suggestions of media for the user to increase user engagement with the application, allowing caregivers to easily share photos and videos with the user, allowing the user to easily view the shared photos and videos, allowing the user to view their care schedule with audio commands and/or through interacting with the digital display of the application, and providing social features that help the user and caregivers stay and feel connected.
• In some embodiments, the application transmits the prompt to the user via audio signals transmitted to the media output component212 (shown inFIG. 2), such as a speaker. The application receives the response through an input device214 (shown inFIG. 2), such as a microphone. In some embodiments, theinput device214 receives audio signals from theuser214 and the audio signals are transmitted to a remote computer device via thecommunication interface216 for translation and/or interpretation. Thecommunication interface216 receives an audio response from the remote computer device and plays the audio response through themedia output component212, such as a speaker.
• FIG. 6 illustrates an initialwelcome page600 that may include aheader602. Although not specifically shown,header602 may include a home button, a back button, and any other buttons to help the user and/or the caregivers navigate the application. In some embodiments, initialwelcome page600 may further include a footer (not specifically shown) that may include additional buttons to help the user and/or the caregiver navigate the application. Initialwelcome screen600 may also include a “Register a New Care Team”button604 that, when clicked, may cause the application to display auser registration screen700.
• FIG. 7 illustratesuser registration page700 for the application.User registration page700 may include afirst field702 for the user and/or an administrative caregiver (e.g., “admin caregiver”) to enter the name of the user and asecond field704 to, ifuser registration page700 is filled out by the admin caregiver, enter the relationship of the admin caregiver to the user.
• Further,user registration page700 may include athird field708 for the user and/or admin caregiver to enter email addresses, phone numbers, and/or other contact information of other caregivers such that the application may invite the other caregivers to download the application.User registration page700 may include abutton710 that, when clicked, may cause the application to open a contacts list of the user such that the user can choose contacts to invite instead of manually filling outthird field708.
• User registration page may include an “Invite”button712, that, when clicked, may cause the application to invite the other caregivers to download the application and/or show acaregiver registration page800, a “Save”button714 that, when clicked, may cause the application to save the information infields702,704, and708, and a “Cancel”button716 that, when clicked, may cause the application to go back to initialwelcome page600. Once other caregivers download the application, the other caregivers may be directly navigated tocaregiver registration page800 and may bypass initialwelcome page600 and/oruser registration page700.
• FIG. 8 illustratescaregiver registration page800 for the application that allows the admin caregiver and/or the other caregivers to register for the application.Caregiver registration page800 may include afirst field802 for the caregiver to enter the name of the caregiver, asecond field804 for the caregiver to enter a password for the application, athird field806 for the caregiver to enter a group that the caregiver belongs to (e.g., “Kids,” “Grandkids,” etc.), afourth field808 for the caregiver to enter a relationship of the caregiver to the user, and afifth field810 for the caregiver to enter contact information (e.g., phone number(s), email address, and/or home address).
• Caregiver registration page800 may further include a “Register”button812 that, when clicked, may cause the application to save and store the information that caregiver entered intofields802,804,806,808, and/or810, and display awelcome screen900, andcaregiver registration page800 may include a “Cancel”button814 that, when clicked, may cause the application to close and show a different screen (e.g., a home screen) of the device running the application.
• FIG. 9 illustrateswelcome page900 that may be the first page that the user and/or the admin caregiver are directed to until a user care team is complete (e.g., the user and all caregivers associated with the user are registered through the application).Welcome page900 may include a “View User Care Team”button902 that, when pressed, may cause the application to display a usercare team page1000.Welcome page900 may further include a “Sync User Device” button904 (e.g., if the device of the user has not been synced with the application) that, when pressed, may cause the application to display instructions for syncing the user device with the application (not specifically shown).
• FIG. 10 illustrates usercare team page1000 that may allow the user and/or the admin caregiver to view and/or edit the care team associated with the user. Usercare team page1000 may include alist1002 of registered members of the care team including the names of the caregivers (e.g., entered by the caregivers infirst field802 ofcaregiver registration page800, shown inFIG. 8) and groups of the caregivers (e.g., entered by the caregivers inthird field806 ofcaregiver registration page800, shown inFIG. 8).
• Usercare team page1000 may also include an “Edit”button1006 that, when clicked, allows the user and/or admin caregiver to editlist1002 and a “Done”button1004 that, when clicked, causes the application to save the care team and store the care team as fully registered. Usercare team page1000 may also include afirst field1008 where the user and/or the admin caregiver may manually enter contact information of additional caregivers to add to the care team.
• Additionally or alternatively, the user and/or the admin caregiver may press a “Open Contacts”button1010 that, when pressed, causes the application to open the contacts of the user and/or admin caregiver and allow the user and/or admin caregiver to automatically choose which contacts the user and/or admin caregiver would like to invite to the care team. When the user and/or admin caregiver is done adding contact information of additional caregivers, the user and/or admin caregiver may press an “Invite”button1012 that, when clicked, causes the application to invite the additional caregivers to register for the application.
• FIG. 11A shows an exampleuser home page1100 displayed on a device associated with the user that the user may be directed to when the device is synced with the application.User home page1100 may include awelcome greeting1102 and alist1104 of daily tasks scheduled for the user.User home page1100 may further include a “View Calendar”button1106 that, when pressed, may cause the application to display a detailed calendar of the user (not specifically shown).User home page1100 may further include a “Check In” button that, when pressed, may notify the caregivers (e.g., inmessage1202 and1302 ofuser home screen1200 and1300, shown inFIGS. 12 and 13, respectively) that the user has checked in.User home page1100 may also includemedia1112 shared with the user by the caregivers and a “View All Photos”button1110 that, when pressed, causes the application to display allmedia1112 shared with the user.
• FIG. 11B shows an alternativeuser home page1115 displayed on a device associated with the user that the user may be directed to when the device is synced with the application.User home page1115 may include a “Check In”button1116 that, when pressed, functions substantially the same asbutton1108 ofFIG. 11A. That is,button1116, when pressed, may notify the caregivers (e.g., inmessage1202 and1232 ofuser home screen1200 and1230, shown inFIGS. 12A and 12B, respectively) that the user has checked in.Home page1115 may further include a “Calendar”button1117 that, when pressed, may cause the application to display a screen showing the calendar of the user (e.g., displayed as a daily calendar, a weekly calendar, a monthly calendar, etc.).Home page1115 may further include a “Lists”button1118 that, when pressed, may cause the application to display a screen showing lists associated with the user (e.g., a grocery/shopping list, a to-do list, etc.).User home page1115 may also include a “Photos”button1119 that, when pressed, may cause the application to display photos shared with the user.
• FIGS. 11C-11L showuser interaction pages1120,1130,1140,1150,1155,1160,1165,1170,1180, and1190.User interaction pages1120 and1130 are displayed on the application when the user interacts with the application. For example,user interaction page1120 displays that the user used voice-activation to command the application to “Add mow the lawn to my to-do list.” The user's statement is received as audible speech by an input device214 (shown inFIG. 2), such as a microphone, which translates the audible speech into audio signals. The application transmits the audio signals to a chatbot. The chatbot may be on the same computing device as the application or the chatbot may be on a remote computing device. The chatbot receives and parses the audio signals to determine the audible statement. The chatbot then generates a response. The response is based on the subject matter of the audible statement. The response is transmitted back as audible signals. The first client device plays the response through the media output component212 (shown inFIG. 2), such as a speaker. In other embodiments, the response is generated as a display to be displayed on auser interaction page1130.
• User interaction page1130 displays that the application received the command from the user as shown inuser interaction page1120 and added the command to the to-do list of the user.User interaction page1140 displays that the user used a command (e.g., either a voice command or pressedbutton1118 of user interaction screen1115) to add “yellow mustard” to their “Grocery list.”User interaction page1140 includes a “Yes”button1142 that, when pressed, causes the application to add yellow mustard to the Grocery/shopping list and displayuser interaction page1150, and a “No”button1144 that, when pressed, causes the application to not add yellow mustard to the Grocery/shopping list and return to, for example,user home page1110 or alternativeuser home page1115.User interaction page1150 includes a prompt for the user about whether the user will handle the newly added Grocery/shopping list item or if the user would like somebody else (e.g., a caregiver) to handle the newly added Grocery/shopping list item.User interaction page1150 includes a “Me”button1152 that, when pressed, causes the application to add the newly added Grocery/shopping list item to the lists of the user and then display, for example,user home page1110 oralternative home page1115, and a “Somebody else”button1154 that, when pressed, causes the application to add the newly added Grocery/shopping list item to the lists of one of the caregivers of the user. Accordingly, the “Somebody else”button1154, when pressed, may cause the application to display a list of the caregivers associated with the user (not shown) such that the user can pick the caregiver to assign the task to.
• In the exemplary embodiment, the application stores multiple tables for different lists, such as in a database118 (shown inFIG. 1). Each table includes a plurality of entries for the corresponding list. For example, there may be a grocery/shopping list, a To-do list, and a home repairs list. In some embodiments, the user and/or one of the caregivers may create additional lists, such as, but not limited to, holiday meal shopping list, holiday present shopping list, birthday shopping list, Friday meal grocery list, etc. In these embodiments, the application may create an additional table for each list.
• User interaction pages1155,1160,1165,1170, and1180 are displayed on the application when the application actively interacts with the user for a check in. For example,user interaction page1140 displays that the application has prompted the user to check-in via an audio prompt (e.g., asking the user “How are you this morning?”).User interaction page1160 displays that the user used a voice command to respond to the application that the user is feeling fine (e.g., by saying, “I feel fine. No stiffness in my knees.”).
• User interaction page1165 displays that the application received the response of the user and includes a prompt for the user to decide whether to share the check-in with the caregivers (e.g., the application asks the user, “Would you like to share this check-in with your care circle?”).User interaction page1170 displays that the application received the response of the user to the prompt of user interaction page1165 (e.g., the user responded that the user would like to share their check-in with their care circle and the application displays that the check-in has been shared).User interaction page1180 displays an alternate way for the user to check-in. Specifically,user interaction page1180 displays amessage1182 from a caregiver asking the user to check in with the caregiver soon. Further,user interaction page1180 includes three check-in buttons, a first check-in button1184, a second check-in button1186, and a third check-in button1188. The first check-in button1184, when pressed or commanded to be pressed (e.g., via voice command), causes the application to send a message to the caregiver associated with themessage1182 that the user is doing well today. The second check-in button1186, when pressed or commanded to be pressed (e.g., via voice command), causes the application to send a message to the caregiver associated with themessage1182 that the user is not doing well today. The third check-in button1188, when pressed or commanded to be pressed (e.g., via voice command), causes the application to send a message to the caregiver associated with themessage1182 that the user feels loved today. Accordingly, when any of first, second, and third check-inbuttons1184,1186, and1188 is pressed or commanded to be pressed, the application counts the user as checked-in for the day.
• User interaction page1190 displays that a caregiver has been added to the Care Circle and prompts the user to accept or deny the user.User interaction page1190 includes a “Yes”button1192 and a “No”button1194. The “Yes”button1192, when pressed or commanded to be pressed (e.g., through voice command), causes the application to add the respective caregiver to be added to the Care Circle of the user. The “No”button1194, when pressed or commanded to be pressed (e.g., through voice command), causes the application to deny the respective caregiver access to the Care Circle of the user. Accordingly, the application allows the user to control the members of the Care Circle of caregivers associated with the user.
• FIGS. 12A and 12B are examples ofcaregiver home screens1200 and1230. For example,caregiver home screens1200 and1230 may be the first screen that is displayed when the caregivers log-in to the application after registering the care team has been completed (e.g., in user care team page1000).Caregiver home screens1200 and1230 may be substantially similar and may include alist1206 of activities scheduled for the user andtimes1208 associated with the activities.Caregiver home screens1200 and1230 may further include anotification1210 of what the user needs help with (e.g., unassigned tasks) and abutton1212 that, when pressed, cause the application to assign the task ofnotification1210 to the caregiver.
• Caregiver home screens1200 and1230 may further includenavigation buttons1214,1216,1218,1220, and1222 that, when pressed, cause the application to display different screens of the application. For example, pressingbutton1214 may cause the application to display one ofcaregiver home screens1200 and1230.Caregiver home screens1200 and1230 may further include amessage1202 and1232, respectively, that may be accompanied by alogo1204 and1234. For example, whenmessage1202 and/or1232 indicates that the user has checked-in for a specific day,logo1204 and/or1234 may be filled in (e.g., as shown in logo1204). Whenmessage1202 and/or1232 indicates that the user has not checked-in for a specific day,logo1204 and/or1234 may not be filled in (e.g., as shown in logo1234).
• FIGS. 13A and 13B are alternative examples ofcaregiver home screens1300 and1350. For example,caregiver home screens1300 and1350 may be the first screen that is displayed when the caregivers log-in to the application after registering the care team has been completed (e.g., in user care team page1000).Caregiver home screens1300 and1350 may include anaction button1304 that, when pressed, may cause the application to display a screen related to the action button (e.g., a grocery/shopping list view screen).Caregiver home screens1300 and1350 may further include anupcoming events list1306 that display upcoming events scheduled for and/or associated with the user (e.g., a doctor's appointment scheduled at 10:30 A.M.).
• Caregiver home screens1300 and1350 may be substantially similar and may include auser activity message1302 and1352.User activity messages1302 and/or1352 may display the most recent user activity and/or interaction with the application. For example,user activity messages1302 and/or1352 may show that the user viewed a grocery/shopping list (e.g., as shown in user activity message1302) and/or that the user added to the grocery/shopping list and list the items that the user added (e.g., as shown in user activity message1352).
• FIG. 14 shows a caregiver feed page1400 (e.g., which the application displays whenbutton1216 ofFIGS. 12 and 13 is pressed).Caregiver feed page1400 may include aheader1402, afield1404 accompanied by avideo button1406, aphoto button1408, and a check-in button1410, and acaregiver activity list1412. The caregiver may give updates and include any information that the caregiver wishes to share with the other caregivers infield1404.Video button1406, when pressed, allows the caregiver to share a video on the application,photo button1408, when pressed, allows the caregiver to share a photo (or multiple photos) on the application, and check-in button1410, when pressed, allows the caregiver to check-in with the other caregivers (e.g., when the caregiver is carrying out an assigned task for the user and/or checking in on the user).Caregiver activity list1412 shows a feed of recent caregiver activities (e.g., assigned tasks, adding appointments, sharing photos and/or videos, etc.).
• FIG. 15 shows a caregiver schedule page1500 (e.g., which the application displays whenbutton1218 ofFIGS. 12 and 13 is pressed) that allows the caregivers to add events and/or appointments to the care calendar of the user.Caregiver schedule page1500 may include aheader1502,fields1504, and pull-downbars1506. The caregivers may provide information about the new event infield1504, and the caregivers may use pull-downbars1506 to assign the event to a specific caregiver.
• FIGS. 16 and 17 showcaregiver list pages1600 and1700. Caregiver list page1600 (e.g., which the application may display whenbutton1220 ofFIGS. 12 and 13 is pressed) may include aheader1602, different categories oflists1604, andlist items1606 that are assigned to the caregiver.List items1606 may be accompanied bycheck circles1608 that the caregivers may check when they have completed correspondinglist item1606 assigned to the caregivers.Caregiver list page1700 may be displayed by the application when any of categories oflists1604 is pressed.Caregiver list page1700 may includelist items1702 that fit into the chosen category, andlist items1702 may be accompanied bycheck circles1704 that the caregivers may check when they (or when they know other caregivers have) completed correspondinglist item1702.List items1702 may further be accompanied bypictures1706, andpictures1706 may show the caregiver assigned to each oflist items1702.
• In some further embodiments, items on a list, such ascaregiver list pages1600 and1700 may be pinned to the top of thecorresponding list page1600 and1700. In these embodiments, a user (either the senior or a caregiver) may add a pin to an item. The pin may be placed by using a button on a display screen or through use of the chatbox server106 (shown inFIG. 1). The item can be pinned to the top of the list, whether or not the item has been claimed by a user (the senior or caregiver). When the item is completed, the ECSP server102 (shown inFIG. 2) may then remove the pin. In some further embodiments, the item may remain on the list, but be marked as completed. The item may remain on the list and marked completed for a specific amount of time. Then theECSP server102 would remove the item from the list. In some other embodiments, the item is removed from the original list and placed on a completed items list, where the item is shown for a specific period of time before being removed. In some embodiments, when an item is removed from a list, then theECSP server102 and/or theECSP application110 alters the items entry in the corresponding table. In some embodiments, theECSP server102 and/or theECSP application110 adds an entry for the individual that had the item removed from the list. The entry may also include when the item was removed and potentially list a reason that the item was removed. In some embodiments, the entry may indicate that the item was purchased by the caregiver. The item's entry may stay in the corresponding table for a period of time or until acknowledged by the user. When displaying the removed item, the user interface may display the name of the item with a strikethrough or other mark to indicate that the item has been removed from the corresponding list. The table may also include a field for when the removed item should be completely removed from the list. In other embodiments, the table may include all items placed on the list and when they were removed to allow the senior user and/or one or more caregivers to review previous items.
• In some embodiments, lists are shared between the senior and the caregivers, where when one list is updated by one of the senior and caregivers, the same list is updated in real-time for the others.
• In some embodiments, items on a list may be integrated with a calendar. For example, if the senior needs a specific ingredient for dinner on Friday night, they may have theECSP server102 create an event for purchasing the ingredient along with an entry on the grocery/shopping list. The event may also have one or more reminders. In some embodiments, if the grocery item is claimed to be purchased by a caregiver, then the event will be added to the caregiver's calendar application when they claim the item. In another embodiment, a medication list may be integrated with the calendar to allow theECSP server102 to remind the senior when different medication need to be taken. TheECSP server102 may also determine when to reorder one or more medications. In some embodiments, theECSP server102 reminds the senior to reorder the medication. In other embodiments, theECSP server102 automatically reorders the medication for the senior. In these embodiments, theECSP server102 may transmit a reminder message to the corresponding healthcare professional and/or the pharmacist.
• In some further embodiments, different lists, or types of lists, are associated with different colors. This allows the users (senior and caregivers) to easily know which list each item is from. Furthermore, if an item is associated with an event, theECSP server102 can color the event with the same color as the list to show the association. In some embodiments, theECSP server102 allows a user to create an event when adding an item to a list.
• In some further embodiments, different users may have different set-ups for their lists and calendars. For example, the color schemes may be different between users. In another example, the reminder times may be different between different users. For instance, one user may wish for reminders one day before and one hour before an event, while another user may wish forreminders 15 minutes before an event. Furthermore, different uses may have different default reminder times for different types of events. These different set-ups could be based on the individual user and/or the individual device. These reminders would be kept private from the other users to ensure user privacy and to prevent users from being annoyed by receiving reminders on a different schedule than the one that they desire.
• Events on the calendar could include events that occur at specific time, such as a planned meal together, as well as events that take place over the entire day, such as an anniversary and/or a birthday. Events may also include multi-day events, such as a flower show at the local gardens or vacations.
• In some embodiments, the calendar provided by theECSP application110 is shared across all of the users (senior and caregivers). In some embodiments, the senior may keep some events private, and just mark those times as busy. When a user (senior or caregiver) adds an event, the event can be made public so that all other users can see the event on the calendar. Furthermore, the users (senior and caregivers) can export the events on the calendar provided by theECSP application110 to other calendar applications, such as those provided by theirclient device104. The user may export individual events, groups of events, or the entire calendar. This may be done manually, when the user creates the event, or when the user edits the event. The integrating of calendars may also be performed in reverse, where events created in a calendar application of aclient device104 may be added to theECSP application110 calendar. A user may determine which events to add from their calendar to theECSP application110 calendar. For example, a user may transfer events for their vacations and their children's recitals to theECSP application110 so that the senior may be reminded about those events.
• In these embodiments, when there is an update to an event in theECSP application110, theECSP application110 may update the corresponding user's client device's calendar application. This may be done in real-time or theECSP application110 and the device calendar application may perform a syncing operation as a specific time or along a specific schedule. Furthermore, if the event is updated in the client device's calendar, then the event will be updated in theECSP application100 calendar as well.
• FIG. 18 shows a care circle page1800 (e.g., which the application may display whenbutton1222 ofFIGS. 12A and 12B is pressed).Care circle page1800 may include aheader1802, animage1804,groupings1806 of events,interests1808,caregiver profiles1810, and sharedphotos1812.Image1804 may display an image of the user and/or of any of the caregivers.Groupings1806 may show an overview of the number and types of events that the user has scheduled in the care calendar.Interests1808 may allow the caregivers to choosecertain interests1808 of the user such that the application can better prepare a user profile.Caregiver profiles1810 may show a brief profile of each of the caregivers of the care circle.Shared photos1812 may show all photos shared by the caregivers of the care circle.
• In other embodiments, the application may include additional features and functionality. For example, the application may present a user interface to the user and/or caregivers including an option for the user and/or caregivers to view or input additional data to their profile. The application may additionally provide an option for the user and/or caregivers to input, view, and/or edit medication information for the user. For example, the user and/or caregivers may be able to see the user's daily medication schedule and determine if the user is taking the medication (e.g., through a sensor, as described above).
Machine Learning & Other Matters
• The computer systems and computer-implemented methods discussed herein may include additional, less, or alternate actions and/or functionalities, including those discussed elsewhere herein. The computer systems may include or be implemented via computer-executable instructions stored on non-transitory computer-readable media. The methods may be implemented via one or more local or remote processors, transceivers, servers, and/or sensors (such as processors, transceivers, servers, and/or sensors mounted on mobile computing devices, or associated with smart infrastructure or remote servers), and/or via computer executable instructions stored on non-transitory computer-readable media or medium.
• In some embodiments, a care coordination support platform computing device is configured to implement machine learning, such that the care coordination support platform computing device “learns” to analyze, organize, and/or process data without being explicitly programmed. Machine learning may be implemented through machine learning methods and algorithms (“ML methods and algorithms”). In an exemplary embodiment, a machine learning module (“ML module”) is configured to implement ML methods and algorithms. In some embodiments, ML methods and algorithms are applied to data inputs and generate machine learning outputs (“ML outputs”). Data inputs may include but are not limited to: user data, caregiver data, sensor data, assignment data, calendar data, task data, and/or alert data. ML outputs may include but are not limited to: user data, caregiver data, calendar data, task data, and/or assignment data. In some embodiments, data inputs may include certain ML outputs.
• In some embodiments, at least one of a plurality of ML methods and algorithms may be applied, which may include but are not limited to: linear or logistic regression, instance-based algorithms, regularization algorithms, decision trees, Bayesian networks, cluster analysis, association rule learning, artificial neural networks, deep learning, combined learning, reinforced learning, dimensionality reduction, and support vector machines. In various embodiments, the implemented ML methods and algorithms are directed toward at least one of a plurality of categorizations of machine learning, such as supervised learning, unsupervised learning, and reinforcement learning.
• In one embodiment, the ML module employs supervised learning, which involves identifying patterns in existing data to make predictions about subsequently received data. Specifically, the ML module is “trained” using training data, which includes example inputs and associated example outputs. Based upon the training data, the ML module may generate a predictive function which maps outputs to inputs and may utilize the predictive function to generate ML outputs based upon data inputs. The example inputs and example outputs of the training data may include any of the data inputs or ML outputs described above. For example, a ML module may receive training data comprising user data, caregiver data, and assignment data associated with the user data and caregiver data. The ML module may then generate a model which maps assignment data to aspects of user data and caregiver data. The ML module may then generate assignment data as a ML output based upon subsequently received user data and caregiver data.
• In another embodiment, a ML module may employ unsupervised learning, which involves finding meaningful relationships in unorganized data. Unlike supervised learning, unsupervised learning does not involve user-initiated training based upon example inputs with associated outputs. Rather, in unsupervised learning, the ML module may organize unlabeled data according to a relationship determined by at least one ML method/algorithm employed by the ML module. Unorganized data may include any combination of data inputs and/or ML outputs as described above. For example, a ML module may receive unlabeled data comprising user data, caregiver data, and calendar data. The ML module may employ an unsupervised learning method such as “clustering” to identify patterns and organize the unlabeled data into meaningful groups. The newly organized data may be used, for example, to generate a model which associates user data and caregiver data to calendar data.
• In yet another embodiment, a ML module may employ reinforcement learning, which involves optimizing outputs based upon feedback from a reward signal. Specifically, the ML module may receive a user-defined reward signal definition, receive a data input, utilize a decision-making model to generate a ML output based upon the data input, receive a reward signal based upon the reward signal definition and the ML output, and alter the decision-making model so as to receive a stronger reward signal for subsequently generated ML outputs. Other types of machine learning may also be employed, including deep or combined learning techniques.
• The reward signal definition may be based upon any of the data inputs or ML outputs described above. For example, a ML module may implement reinforcement learning in generating assignment data for caregivers. The ML module may utilize a decision-making model to generate assignment data for caregivers based upon task data, and may further receive user-satisfaction data indicating a level of satisfaction experienced by a user and a caregiver who engaged in a transaction (e.g., the caregiver carrying out a task for the user). A reward signal may be generated by comparing the user-satisfaction data to an assignment score between the user and the caregiver.
• Based upon the reward signal, the ML module may update the decision-making model such that subsequently generated assignment scores more accurately predict user satisfaction. For example, the ML module may determine that a specific caregiver has taken the user to four doctor's appointments. The user may enjoy the caregiver taking the user to the doctor's appointments, and the caregiver may enjoy taking the user to the doctor's appointments because the doctor's appointments may be close to the caregiver's house. Therefore, the user and the caregiver may both rate the “transaction” highly. Accordingly, the ML module may learn to automatically assign doctor's appointments to the specific caregiver.
Exemplary Virtual Care Circle Functionality
• In one aspect, a digital solution is provided that will allow seniors stay independent longer in their homes, and that will use technology to create a connected care environment and platform. With the present embodiments, a new digital platform will provide a senior's care circle an easy way to stay connected and help coordinate care virtually. The digital platform may include a new application and chatbot for seniors, and new mobile applications for caregivers/family members/friends to electronically communication, and may be part of a subscription service.
• The new, innovative digital platform and application/chatbot may improve the quality of life and care for seniors, and help give their family members added peace of mind, as well as provide unique voice solutions that help seniors' ability to communicate with their care circle from their homes.
• In one aspect, the senior will have a voice and touch interface powered by the digital platform and/or caregiver circle application that can help them feel more connected and supported by their care circle, while delivering a personalized experience to them. The digital platform may connect to the care circle mobile app running on mobile device of the care circle members that provides updates and information throughout the day. The care circle can share information back to the senior—creating a virtual circle of support and two-way communication at any time of the day. In one embodiment, the digital platform may include or utilize Amazon's Echo Show™, or similar technologies.
• Some of the features utilized by this digital solution include: (1) quick check-in to reassure care circle members; (2) interactive dashboard with scrolling list of daily activities; (3) tools to coordinate key tasks across the care circle; (4) smart-suggestions for events, content, and activities; (5) music and photos sent or delivered to the senior's computing device and/or application; (6) the ability to view the senior's full calendar with audio commands and visual display on their application; (7) social features to help everyone stay connected and up-to-date; and/or other features mentioned elsewhere herein.
• The solutions discussed herein will be useful in helping manage care of a loved one, and help family members coordinate care with their aging loved one using a caregiver circle application. The application, chatbot, mobile applications, and digital platform will assist with activities of daily living, transportation, communication, and social connectivity that will be key in helping seniors' ability to “age in place.”
• A. Launching the Service
• The care circle application, such as for use on mobile devices of caregivers and family members, may facilitate onboarding, setup, and/or profile creation. A family member or a senior may order a product, such as the Echo Show™ product, and download a mobile application to their mobile device. The family member may create a caregiver profile for themselves using the mobile application. Their profile may include their name and a profile photo, and other information and preferences.
• The family member may create, using the mobile application, an account for the senior, such as their father or mother, that connects with the family member's profile and/or account. The family member may provide details about, and/or preferences of, the senior using the mobile application, such as the senior's name and a profile photo for the senior. The senior's profile may include other information, such as senior preferences for activities, events, movies, content, TV shows, music, restaurants, service providers, grocery stores, means of transportation, etc.
• A sibling of the family member, for example, may also want to be part of the senior's care circle, and the family member may select an “Add Member” icon of the mobile application to add their sibling to the senior's care circle. The family member may also add, via the mobile application, details about their sibling, such as their name and email address, and other information. The family member may add additional caregivers/family members/friends to the senior's care circle using the mobile application.
• The mobile application and platform may then send electronic invitations to the mobile devices or email addresses of the members of the care circle added by the originating family member. The electronic invitations may include a link to a mobile application for download that will allow the members of the care circle and/or senior to electronically communicate via the mobile application and digital platform.
• The senior may launch or open the application on their computing device and/or on an Alexa-based or other chatbot-based product. After which, the senior may be greeted with a personalized dashboard on their mobile device, tablet, or laptop (or other computing device). The dashboard may include photos of family members, an icon or access to digital photos, an icon or access to a digital or virtual calendar or schedule of events, a “Check In” icon, today's date, and today's scheduled events (such as morning routine, or doctor's appointment). Once the senior opens or launches the application, all connected caregivers or designated caregivers that are part of the senior's care circle may receive an electronic notification that the senior opened the application via the mobile application running on their mobile devices. After which, as the senior provides updates (e.g., went to doctor, need groceries, etc.) on his/her activities/events and well-being via the application on their device and/or via the chatbot, all caregivers/family members in the senior's care circle may view the senior's updates on their respective mobile applications and mobile devices.
• B. Managing the Virtual Care Circle
• The care circle application may facilitate virtual care circle management and user invitation. If the senior has friends or neighbors that the senior wants to be able to participate in the senior's care circle, the senior may add the friend or neighbor to their virtual care circle via their application, mobile device or other computing device, and/or via the chatbot. Additionally or alternatively, one or more family members may add the friend or neighbor to the virtual care circle for the senior via their mobile care circle application and/or mobile device.
• The senior and/or the one or more family members may add the friend's or neighbor's contact information, such as electronic email or text address, and other details, and then select the type of electronic notifications and communications that should be shared with the friend or neighbor via the senior's application or chatbot, or the mobile application running on a family member's mobile device, respectively. For instance, the senior and/or family members may want the friend or neighbor to know when help is needed for driving, scheduling, or ordering things, such as groceries or other items, for the senior.
• After accepting an electronic invitation to join the senior's care circle, the friend or neighbor may download the mobile application onto their mobile device. The friend or neighbor may then be able to navigate a care circle feed that may consist of digital posts from all of the members in the care circle, as well as from the senior.
• For instance, from the care circle feed, the friend or neighbor may be able to see on the mobile application that the original family member has assigned various items or tasks (such as items or task from a virtual to-do list) to the friend or neighbor (e.g., pick up groceries). After those items or tasks have been completed, the friend or neighbor may virtually check them off via the mobile application so that the family member and/or other members of the virtual care circle see that those items have been completed via the mobile application running on their mobile devices. The friend or neighbor may also virtually post an update using the mobile application to make sure everyone in the virtual care circle notices that he or she has completed the items assigned via the mobile application running on their respective mobile devices.
• The friend and neighbor may also virtually post text updates about the well-being or health of the senior, and/or other events, via the mobile application. The family member or other members may comment or otherwise respond to the updates via the mobile application and/or their mobile devices.
• C. Starting the Day Off Right
• The virtual caregiver circle application may facilitate both “proactive” check-ins and “reactive” check-ins. For proactive check-ins, the senior may open the senior living application on their device or using Alexa (or other chatbot), prompting an automatic check-in. Alexa or another chatbot may greet the senior and ask how they are feeling, such as “Good Morning, Elmer. How are you doing this morning?” After which, the senior may respond verbally, and their verbal response may be converted to a text response or message by the application and/or chatbot—such as “I feel fine, no stiffness in my knees.”
• After which, the senior may be prompted by the chatbot and/or application to share his check-in with all caregivers, who can then view the senior's virtual post on the care circle feed. For instance, Alexa or another chatbot may ask “Would you like to share this check-in with your care circle?” If the senior decides to share his check-in with all caregivers/family members/friends, or one or more specific individuals, the chatbot or application may post the senior's update to the care circle feed, and then the chatbot may verbally respond to the senior: “Okay, your message has been shared.”
• The family members and other members of the care circle, may then receive an electronic notification via the mobile application on their mobile devices that the senior has checked-in for the day. After the senior checks-in, the senior may then view their digital dashboard on their computing device, and/or ask the chatbot what activities/events have scheduled for the day. The dashboard may then display a visual of the senior's scheduled activities for the day, and/or the chatbot may verbally detail the activities for the senior, such as “Call Addison at 10:30 am,” or detail the activity by type, time, and location (“Doctor's appointment, St. Joseph Hospital, at 1 pm”).
• For reactive check-ins, such as when the senior fails to actively check-in with the application and/or chatbot on their own, one or more family members or other members of the care circle may receive an electronic notification that the senior has not checked-in this morning nor interacted with the application and/or chatbot. After which, a family member or member of the virtual care circle may decide to give the senior a video or telephone call, using the mobile application. The senior may respond to video or telephone call using the application on their computing device or chatbot. For instance, the chatbot may ask the senior if the senior is alright, and the senior may respond—either by conversing with the chatbot or by using their application on their computing device—that the senior was having coffee with a friend this morning, thus providing peace of mind to the family member that the senior is doing fine.
• D. Everyone Knows What's Going On
• The caregiver circle application may facilitate collaborative scheduling and calendars. For instance, one or more family members/care circle members may be sent reminders about various activities or events of the senior, depending on settings. For instance, a primary family member in the virtual care circle may be sent reminders about doctor appointments for the senior in the morning of the appointment, and a notification of which member in care circle is responsible for ensuring the senior has transportation to the appointment. After the appointment, the member of the care circle responsible for the appointment may virtually post a message providing an update on how the appointment went to the care circle feed and provide digital access to the message to one or more members of the virtual care circle.
• For instance, a daughter may virtually post “Dad's post-surgery results look great, range of motion is better than expected” via the mobile application on her mobile device. Other members of the virtual care circle may receive electronic notification of the daughter's update via wireless communication or data transmission and via the mobile application running on their respective mobile devices. For example, the daughter's brother may receive, via his mobile care circle application, an electronic notification that his sister virtually posted an electronic update on the status of their father, such as “Susan posted an update about Dad's Doctor's appointment this morning.” After which, the brother and other members of the virtual care circle may view the daughter's update on the status of the senior (“Dad”) via the mobile application running on their respective mobile devices.
• Then, continuing with this example, the daughter may create a virtual follow-up event, such as a follow-up doctor's appointment as a follow-up event, via her mobile application to add to the senior's virtual calendar viewable by one or more of the members of the virtual care circle. After which, one or more members in the virtual care circle may receive, depending upon individual permissions, an electronic notification of the seniors' next medical appointment (e.g., “Susan created a Follow-up Doctor's Appointment event”), and/or view the senior's updated virtual calendar that includes the next medical appointment.
• Continuing with this example, the daughter may then designate whom receives electronic notifications of the next medical appointment; assign responsibility for the next medical appointment to one or more members of the virtual care circle; and/or schedule transportation for the senior to the next medical appointment via the mobile application running on her mobile device. After which, the senior may review and/or approve of the scheduled medical appointment, proposed responsible care giver, and/or proposed mode of transportation via their chatbot and/or application.
• Additionally or alternatively, after the daughter posts the follow-up doctor's appointment event via her mobile application, a sibling may post a virtual update regarding the event using his mobile application and mobile device. For instance, brother Jake may virtually post “Going to drive Dad to his next appointment. Also, going to send him flowers!” via his mobile application. After Jake purchases the flowers through an online service or provider, such as Amazon, Jake may update the care circle feed and create a virtual event, via his mobile application, to alert the senior, his father in this example, of the delivery time, such as via the senior's chatbot and/or application.
• Additionally or alternatively in this example, the service provider remote server may also have certain access to the mobile applications and/or the senior's chatbot and/or application. For instance, the service provider may provide a verbal or audible notice to the senior of a type of delivery and time of delivery via the senior's chatbot and/or application. Further, the mobile applications may provide real-time or near real-time video or images of the products being delivered to the senior—in this example, video or images of flowers being delivered to the senior.
• E. Getting Things Done
• The caregiver circle application may facilitate collaborative lists. For example, the senior may notice that his/her lawn needs to be mowed. To his/her virtual to-do list, the senior may add “Order landscaping/lawnmowing” via the seniors' chatbot and/or application. For instance, the senior may say “Alexa, open State Farm,” and then “Add mow the lawn to my to-do list.”
• The senior's chatbot and/or application may then add mowing the lawn to the senior's virtual to-do list. For example, the senior's chatbot may respond: “Done. ‘Mow the lawn’ has been added to your to-do list.”
• After which, family members and/or care circle members may receive an electronic notification that the senior has updated their virtual to-do list. For instance, virtual care circle members may receive, via their respective mobile applications, an electronic message that indicates that the senior has updated their virtual to-do list—such as electronic notification saying “Elmer added an item to his to-do list. Let's help him complete some tasks.”
• After which, one or more designated family members and/or care circle members may take or assign responsibility for the item via a “To-do” icon on their respective mobile application, and/or the senior may also assign responsibility for the task via the senior's chatbot and/or application. For example, a primary family member responsible for assigning tasks to various members of the virtual care circle may assign the task to herself/himself, or the senior may assign the task to one of the care circle members via the senior's chatbot.
• Then the senior, and/or assigning family member and/or care circle member, may view the listed items and also view who has been assigned and/or accepted responsibility for each virtual to-do item, such as via the senior's chatbot and/or application and/or via the virtual care circle members' mobile application, respectively. As examples, the virtual to-do items may include “Mow the lawn”; “Walk the dog”; “Get mail”; “Schedule an appointment”; “Schedule a gutter cleaning appointment”; “Coordinate a ride's to Dad's doctor's appointment”; “Pick up Dad's medicine at pharmacy”; “Help Dad prepare and file his taxes”; “Find cleaning service for Dad's house”; and/or other to-do items presented via a display or via the voice of a chatbot. The virtual to-do items may include other items, including those mentioned elsewhere herein.
• A family member/care circle member may review the senior's virtual calendar via their mobile application, or a machine learning module, model, algorithm, or program may be programmed, to find a time to schedule a virtual to-do item for the senior. Additionally or alternatively, the senior may assign a virtual to-do item to one or more family members/care circle members via the senior's chatbot and/or application. For instance, a primary family member that has access to the senior's virtual calendar may decide upon a lawn service provider, and schedule a time and date to mow the senior's lawn using the mobile application running on their mobile device. The lawn service provider may be selected via the internet, such as selected via Amazon.com. Additionally or alternatively, the lawn service provider's website and/or Amazon.com may also be programmed with functionality to communicate or otherwise interact with the senior via the senior's chatbot to schedule a time for the lawn service provider to mow the senior's lawn.
• Once the to-do item is assigned, electronic reminders may be generated for the senior. For instance, voice-based reminders may be generated via the senior's chatbot. Text or visual-based reminders may be generated and displayed via the senior's application. Voice-based and text or visual-based reminders may also be sent to the mobile applications of one or more family members/care circle members. For instance, on the day of the lawn service, the daughter may be electronically notified via her mobile application when the lawn service will arrive and/or has arrived. Once the to-do items has been completed, the senior's virtual calendar may be updated to such that all virtual care members can see that the items has been completed via their mobile applications.
Exemplary Virtual Care Circle Platform & Functionality
• FIG. 19 illustrates an exemplary computer-implementedmethod1900 of providing a care circle platform that includes chatbot and mobile application functionality that facilitates coordination of virtual care circle member communication and tasks. The computer-implementedmethod1900 may be implemented via one or more processors, transceivers, servers, sensors, applications, mobile applications, chatbots, and related technologies. In some embodiments,method1900 may be carried out by a digital care circle platform. The digital care circle platform may be substantially similar to, and work in substantially the same way as ECSP server102 (shown inFIG. 1), described above.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, using1902 a digital care circle platform to create user profiles and preferences of a senior and multiple family members/caregivers with their permission or affirmative consent. The digital care circle platform may include chatbot functionality, and application and mobile application electronic communication functionality, such as that functionality discussed elsewhere herein, that permits electronic communication via computing devices and/or mobile devices over one or more radio frequency links via wireless communication or data transmission. For instance, the senior may use a chatbot and/or application to enter personal information to create their user profile and/or preferences. Members of the care circle may use a mobile application running on their respective mobile devices to enter personal information to create their respective user profiles.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, creating1904 a virtual calendar of events and activities for the senior via the chatbot and/or application. The virtual calendar may include an interactive dashboard with a scrolling list of daily activities and events for the senior. The application may include the ability for the senior to view the full calendar after the senior enters one or more audible commands. Themethod1900 may include launching the service, which may include activating the chatbot and application of the senior, as well as the mobile applications of the virtual care circle members, once the senior logs into or launches the application for the first time.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, allowing1906 the senior and/or family members/designated members of the virtual care circle to manage the care circle via the senior's chatbot and/or application, or via the family members'/designated care circle member's mobile application, respectively. Themethod1900 may include generating virtual tools that facilitate coordinating key tasks across the virtual care circle, such as assigning specific activities or events to be the responsibility of specific individuals within the virtual care circle.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, initiating1908 “start the day off right” functionality. For instance, “proactive check-ins” may be generated and/or initiated via the senior interacting with their chatbot and/or application on their computing device. As an example, every morning the senior may check in with their chatbot and/or application at a given time to review their schedule, as well as provide an update to their care circle as to how they are feeling.
• The computer-implemented method may also include generating “reactive check-ins” for the senior to respond to via the senior's chatbot and/or application. For instance, if the senior doesn't check in by 8 a.m., the chatbot and/or application may ask the senior if they are doing alright, and the senior may respond to, or converse with, the chatbot verbally or respond via the application textually or by touch.
• Additionally or alternatively, a virtual care circle member may send a video, text, or voice message to the senior that the senior receives via their chatbot and/or application. The senior may respond to the virtual care circle member's message via the chatbot and/or application. For instance, a virtual care circle member may send a text message “How are you doing today Dad?” via their mobile application. The senior's application may convert that text message to voice, and the senior's chatbot may verbally ask the senior: “How are you doing today Dad?” At which point, the senior may verbally respond to the chatbot “I am feeling well today. How are you?” After which, the conversation between the senior and the virtual care circle member may continue with the senior interacting with the chatbot to relay messages with the care circle member's mobile application.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, facilitating1910 electronic and verbal communication and updates among the senior and the family members/care circle members regarding the senior's health/well-being and activities via the senior's chatbot and application, and the mobile application of the respective family members/care circle members. For instance, a virtual “care circle feed” may include updates posted by the senior using their chatbot or the application on their computing device, and/or updates posted by family member's/care circle member's via the mobile application running on their respective mobile devices. The updates may be related to the senior's health, well-being, events, activities, location, etc. The updates may include photos and/or text messages to create timeline of the senior's activities.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, generating, creating, and/or providing1912 collaborative lists and/or collaborative scheduling to ensure necessary tasks and items are accomplished for the senior. For instance, the method may include allowing the senior to virtually post tasks or events that he/she needs help with completing using their chatbot and/or application. Care circle members may also virtually post tasks that need to be completed via their mobile applications. Care circle members may virtually volunteer for, or accept responsibility for, various tasks via their mobile application. The senior may virtually accept which volunteer care circle member to handle each task, or assign various tasks to specific individuals, via the senior's chatbot and/or application.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, providing1914 smart-suggestions or recommendations for events, content, and/or activities to the senior via the senior's chatbot and/or application. For instance, based upon “likes” or preferences in the senior's profile, the senior's chatbot and/or application may recommend various events or activities to attend, and/or various online content to view, listen to, or read.
• The computer-implementedmethod1900 may include, via one or more processors and/or associated transceivers, allowing1916 the senior to access and view music and photos sent or received from family members'/care circle members' mobile applications via wireless communication or data transmission over one or more radio frequency links. For instance, family members and/or care circle members may push or send photos, music, and/or content to the senior that the senior can review, view, or listen to on the senior's application. The virtual care circle members may also push or send music that the senior can listen to via the senior's chatbot or other digital platform. The computer-implemented method may include additional, less, or alternate functionality, including that discussed elsewhere herein.
Exemplary Communication Process
• FIG. 20 illustrates an exemplary computer-implementedmethod2000 for verbally communicating with a user via a chatbot to add items to a list. The computer-implementedmethod2000 may be implemented via one or more processors, transceivers, servers, sensors, applications, mobile applications, chatbots, and related technologies. In some embodiments,method2000 may be carried out by a digital care circle platform. The digital care circle platform may be substantially similar to, and work in substantially the same way as ECSP server102 (shown inFIG. 1), described above. In some further embodiments, themethod2000 may be carried out by aECSP server102 in communication with aclient device104 and a chatbot server106 (both shown inFIG. 1).
• In the exemplary embodiment, the user204 (shown inFIG. 2) speaks aloud averbal message2002 stating, that theuser204 would like to add an item to their shopping list. Theclient device104 associated with theuser204 receives theverbal message2002 through an input device214 (shown inFIG. 2), such as, but not limited to, a microphone. Theverbal message2002 may then be transmitted from theclient device104 to theECSP server102, which then may transmit theverbal message2002 to thechatbot server106. Thechatbot server106 may then parse themessage2002 and transmit the appropriate information to theECSP server102. TheECSP server102 may compose aresponse2004 that may be transmitted to thechatbot server106 to parse the message into anaudible response2004. Theaudible response2004 may be routed to theclient device104 associated with theuser204. Theclient device104 may audibly state theaudible response2004 to theuser204 via a media output (212) shown inFIG. 2. In the exemplary embodiment, theaudible response2004 may be “What item would you like to add to your shopping list?”
• Theuser204 responds to theaudible response2004 with anitem message2006, such as, “I would like to add Item A to my shopping list.” This item could be anything that theuser204 desires. Thechatbot server106 parses the item name from theitem message2006 to assist theECSP server102 to generate an item confirmation response. The item confirmation response may include two parts, an acknowledgement2008 (“Item A has been added to your shopping list.”) and a confirmation request2010 (“Is that correct?). Theclient device104 transmits both theacknowledgement2008 and theconfirmation request2010 to theuser204. If the user's response to theconfirmation request2010 is a negative, then theECSP server102 may have theclient device104 retransmit the audible response2004 (“What item would you like to add to your shopping list?”) to theuser204. If the user's response to theconfirmation request2010 is a positive, theECSP server102 may have theclient device104 transmit a further item request2012 (“What else would you like to add to your shopping list?”) to theuser204.
• If theuser204 responds to thefurther item request2012 with a further item, then theECSP server102 may add the further item to the list and reply with theacknowledgement2008 and theconfirmation request2010. If theuser204 responds to thefurther item request2012 with a negative or a “done”message2014, then theECSP server102 may then ask a claimingquestion2016 to see if theuser204 wishes to claim any of the items on the grocery/shopping list for themselves. By claiming one or more items from the list, theuser204 is stating that they will take care of the item, either by purchasing the item themselves, or, in the case of a to do list, claiming that they will handle accomplishing the task. If theuser204 decides to claim one or more items from the list, the use will affirmatively respond2018 to the claimingquestion2016. TheECSP server102 will further ask foritem identification2020 from theuser204. Theuser204 can then list which items that they wish to claim, and theECSP server102 will assign2022 those items to the user.
• If there are unclaimed items still remaining on the list after theuser204 has finished claiming or if theuser204 decided not to claim any of the items on the list, theECSP server102 will transmit alist2024 of unassigned items to theclient devices104 of the members of the circle of care of theuser204. The caregiver'sclient devices104, will then allow the caregivers to select items from thelist2024 of unassigned items to have those items assigned to the selecting caregiver. In some embodiments, theuser204 will receiveacknowledgement2026 of the claiming of each item by the one or more caregivers. TheECSP server102 stores the entire grocery/shopping list and associates each item with the individual (user204 or caregiver) that has claimed the item. When the individual with a claimed item, purchases said item, the individual can mark the item as purchased, and theECSP server102 may mark the item as purchased.
• While the above is described in view of grocery/shopping lists, theabove method2000 may also be used for To Do lists (such as home repairs and maintenance) and Wellness lists (such as doctor appointments, exercise, and nutrition). In addition, theECSP server102 may also track multiple different types of lists, such as, but not limited to, a normal grocery shopping list, a Thanksgiving dinner grocery list, a Christmas present shopping list, a birthday shopping list, and a special event grocery shopping list.
• In the exemplary embodiment, theECSP server102 and/or theECSP application110 stores multiple tables for different lists, such as in a database118 (shown inFIG. 1). Each table includes a plurality of entries for the corresponding list. For example, there may be a grocery/shopping list, a To-do list, and a home repairs list. In some embodiments, the user and/or one of the caregivers may create additional lists, such as, but not limited to, holiday meal shopping list, holiday present shopping list, birthday shopping list, Friday meal grocery list, etc. In these embodiments, theECSP server102 and/or theECSP application110 may create an additional table for each list.
• When theuser204 confirms an item to be added to the list, seestep2010, theECSP server102 and/or theECSP application110 add the confirmed item to the corresponding list. In some embodiments, theuser204 may verbally ask theECSP server102 and/or theECSP application110 to read off the items on a list, such as the grocery/shopping list. In these embodiments, theECSP server102 and/or theECSP application110 accesses the corresponding table and thechatbot server106 translates each item into audible speech. In these embodiments, theECSP server102 and/or theECSP application110 transmits the list of items to thechatbot server106. In other items, theECSP server102 and/or theECSP application110 transmits one item at a time to thechatbot server106 to be spoken out loud to theuser204.
• Furthermore, the table may include a plurality of fields for each item on the list, including, but not limited to, when the item was added to the list, who added the item to the list, who is assigned the item on the list, and when the item was removed or marked completed. If an item does not have an individual assigned to it, then theECSP server102 and/or theECSP application110 may request an individual to be assigned to the item. In some embodiments, theECSP server102 and/or theECSP application110 verbally asks theuser204. In other embodiments, theECSP server102 and/or theECSP application110 transmits one or more notifications to theclient devices104 of one or more caregivers to see who will volunteer for the item. In some embodiments, theECSP server102 and/or theECSP application110 finds similar items that have already been completed in the table and determines who was assigned to those item. TheECSP server102 and/or theECSP application110 then asks that individual first to determine if they will volunteer for the current item.
• In some further embodiments, theuser204 can assign different items to different caregivers. For example, theuser204 may assign purchasing eggs to Cynthia. This may be because Cynthia visits a local open market that has fresh eggs that theuser204 would like to have.
• Furthermore, a single item on a list may be claimed by more than one person. For example, a task, such as finding a new lawn care service for the senior or putting up the holiday decorations, may be claimed by more than one member of the circle of care, where multiple members will work on the task.
• In some further embodiments, a single task may be divided into multiple tasks. For example, a doctor's appointment may have two related sub-tasks: dropping the senior off at the doctor's office and picking up the senior from the doctor's office. Two different caregivers may be assigned the different sub-tasks. For example, one caregiver can drop the senior off on their way to work. While the other caregiver is free to pick the senior up after hockey practice.
• In some other embodiments, each individual (senior and caregivers) may have their own sub-lists of items that they have claimed. For example, a caregiver may have grocery sub-list that lists the items that they have claimed to purchase for the senior. The individual may use the user interface, such as that should incaregiver list pages1600 and1700 (shown inFIGS. 16 and 17), to organize their claimed items by dragging and dropping the items to different positions on the list. Furthermore, theECSP server102 may also sort the list to show items on the list sorted based on who has claimed those items, including sections for each claiming individual and a section for those items that are still unclaimed. In addition, the individual may filter the list to only show those items that they have claimed, and potentially those items that still are unclaimed.
• In some embodiments, theECSP server102 may include one or more machine learning algorithms, such that items that have been added to a list multiple times may be added to the list automatically or suggested to the senior and/or caregivers to have that item added to the list. For example, if the grocery/shopping list includes a quart of milk every week, then theECSP server102 can have theclient device104 ask the senior if they want to have milk added to the grocery/shopping list. If the task ‘pay bills’ has been added at the beginning of every month, theECSP server102 may ask the senior if they want to have that task listed every month. The machine learning or artificial intelligence may also determine correlations between different items on the list. For example, if the senior adds four of the five ingredients for a recipe that they have made in the past, theECSP server102 may have the senior asked if they want to add the fifth ingredient to the list. In some embodiments, theECSP server102 and/or theECSP application110 finds similar items that have already been completed previously and determines who was assigned to those item. TheECSP server102 and/or theECSP application110 then asks that individual first to determine if they will volunteer for the current item.
Exemplary Calendar Event Export Embodiments
• FIGS. 21A-21F illustrate screenshots of an example of caregiver pages for exporting a calendar event to the caregiver's calendar. More specifically,FIGS. 21A-21F illustrate various screenshots of different steps of exporting a calendar event from theECSP application110 to a caregiver's calendar on their client device104 (both shown inFIG. 1).
• FIG. 21A illustrates a NewEvent Creation Screen2100. The NewEvent Creation Screen2100 includes a plurality offields2102 that allow and individual (senior user or caregiver) to enter the information for the event.
• FIG. 21B further illustrates anExport Option2104 for the NewEvent Creation Screen2100.FIG. 21C illustrates where the individual as selected theExport Option2104. In the exemplary embodiment, the individual may have to enter user preferences to set-up exporting events from theECSP application110 to their personal calendar system. The personal calendar may be one provided by and/or associated with theirclient device104 or the personal calendar may be a separate calendar application. The user preferences may instruct theECSP application110 on how to communicate with the caregiver's calendar application(s). This includes adding events to the caregiver's calendar and updating those events when the events change in theECSP application110. In some embodiments, theECSP application110 and the caregiver's calendar communicate via one or more advanced programming interfaces (APIs). In the exemplary embodiment, theECSP application110 may retrieve the event information for the caregiver's calendar and transmit the event information to the caregiver's calendar or calendar program.FIG. 21D illustrates a finished message that informs the individual that the event was successfully transmitted to the caregiver's calendar.FIG. 21D also informs the individual that any future updates to that event will be automatically updated in their personal calendar.
• FIG. 21E illustrates an error message that informs the individual that they have not properly set their preferences to allow theECSP application110 to export the event to the caregiver's calendar.FIG. 21F illustrates another error message that informs the individual that the event was unable to be exported to the caregiver's calendar because the event was a duplicate event and already existed in the caregiver's calendar.
• In some embodiments, theECSP application110 may perform one or more validation checks on the event prior to allowing the individual to add the event to the calendar. In at least one embodiment, theECSP application110 may perform one or more validation checks on the event information provided in the plurality offields2102. More specifically, theECSP application110 may analyze the data in the plurality offields2102 to make sure that no private information, such as social security numbers, credit cards numbers, insurance group numbers, and other private information, is contained in those fields. In some embodiments, theECSP application110 may know the private information numbers of the senior user and compares the information in the plurality offields2102 with the stored private information. In other embodiments, theECSP application110 may not know the private information of the senior user and instead may validate the information based on the format of the information. For example, theECSP application110 may recognize a set of 16 digits as a credit card number, without having to know the number itself. TheECSP application110 may also recognize an SSN with or without dashes or spaces, a Medicare or Medicaid number, an EBT number, and/or any other type of number that the senior user and/or their caregivers wish to keep private. This prevents the senior user or any caregiver from adding this private information to any events, where it could be shared with others. If theECSP application110 recognizes one or more pieces of private information, theECSP application110 may pop-up a warning message on the screen for the individual to let them know that the event may contain private information. In some embodiments, theECSP application110 prevents the event from being created until the private information is removed. Other information may be allowed in the calendar events, such as an event to call an individual may include their phone number.
• In some further embodiments, theECSP application110 checks for duplicate events and warns the individual of the duplication, as shown inFIG. 21F.
• FIGS. 22A and 22B illustrate screenshots of another example of caregiver pages for exporting a calendar event to the caregiver's calendar.FIGS. 22A and 22B illustrate that the event that is already created. While viewing the event, shown inFIG. 22A, the caregiver can select theExport Option2202 to export the event to their personal calendar. In addition, some caregivers may be in different time zones than the senior user or other caregivers. Atime zone notification2204 is shown inFIG. 22B to inform the viewer that the time zone for this event is different than the time zone the viewer is currently in. By selecting the time zone notification, theECSP application110 may update the view of the event to display the event in time for the current time zone.
• FIGS. 23A-23D illustrate screenshots of an example ofcalendar views2300 for exporting multiple calendar events to the caregiver's calendar. More specifically,FIGS. 23A-23D illustrate various screenshots of different steps of exporting multiple calendar event from theECSP application110 to a caregiver's calendar on their client device104 (both shown inFIG. 1).
• FIG. 23A illustrates acalendar view2300, which displays a plurality ofevents2302. Theevents2302 are in chronological order and are separated by day. For example, inFIG. 23A there are a plurality ofevents2302 for Saturday, April 4^th, followed by a header above the plurality ofevents2302 for Sunday, April 5^th. In some embodiments, thecalendar view2300 may only show days that haveevents2302. For example, if there were noevents2302 on Sunday April 6^th, the calendar would show Saturday April 4^thand then Monday April 6^th, where both of those dates haveevents2302.
• FIG. 23B illustrates when thecalendar view2300 has entered an event selection phase. In this phase, the user or caregiver may select theselection icons2304 for eachevent2302 that the individual wishes to select.FIG. 23C illustrates thecalendar view2300 where the user has selectedevents2302, which are indicated by the selectedicon2306.FIG. 23D illustrates a finished message that informs the user that the selectedevents2302 were successfully transmitted to the caregiver's calendar.FIG. 21D also informs the user that any future updates to thoseevents2302 will be automatically updated in their personal calendar.
• In some further embodiments, theECSP application110 may update the exportedevents2302 when changes occur to thoseevents2302. For example, an individual may change the time of anevent2302, such as moving theevent2302 back half an hour. Then theECSP application110 determines which caregivers' calendars are linked to thatevent2302 and transmits the update to those caregivers' calendars. Furthermore, this may work in reverse, where if a caregiver changes the time or one or more details of anevent2302 in their calendar, theECSP application110 may receive an update from the caregiver's calendar and update theevent2302 in the senior user's calendar as well as other caregivers' calendars. This may also cause theECSP application110 to transmit updates to theclient devices104 of those caregivers that have thatevent2302 in their personal calendars. In some embodiments, theevents2302 may be automatically updated, such as to the new time. In other embodiments, the individual caregiver or senior user may receive a prompt to determine if they want to accept the change.
• In at least one embodiment, thecalendar events2302 are stored in one or more tables with a plurality of entries and fields. The one or more tables may be stored in the database118 (shown inFIG. 1). The one or more tables may be stored inmultiple databases118. Somedatabases118 may include duplicate copies of the user's calendar for ease of access. Each entry includes a plurality offields2102 describing theevent2302.Fields2102 may include, but are not limited to, current event owner, original event owner, created by, created when, date, start time, end time, duration, repeating event, if exported, if imported, calendars with this event, event name, invitees, attendees, location, notes, and or any other information needed. The links between calendars may include a hyperlink or other address where the calendar is located. The links may also include one or more APIs that are provided by a calendar application on the caregiver'sdevice104. In some embodiments, theECSP application110 tracks which calendars are linked to whichevents2302. When there is an update to one of theevents2302, then theECSP application110 broadcasts notification messages to all of the linked calendars to have those calendars update that entry. TheECSP application110 may also receive updates toevents2302 from one or more of the calendar applications. When theECSP application110 receives an updatedevent2302, theECSP application110 determines which other calendars are linked and broadcast messages to those calendar applications about the update. TheECSP application110 also updates theevent2302 in the senior user's calendar. In some embodiments, theECSP application110 accesses one or more APIs associated with calendar programs of the caregivers to allow theECSP application110 to compare the calendar entries between the caregiver's calendar and the user's calendar to detect differences betweenevents2302.
Exemplary Calendar Event Import Embodiments
• FIGS. 24A-24G illustrate screenshots of an example ofcaregiver pages2400 for importing a one ormore calendar events2402 from the caregiver's calendar. More specifically,FIGS. 24A-24G illustrate various screenshots of different steps of exporting acalendar event2402 from theECSP application110 to a caregiver's calendar on their client device104 (both shown inFIG. 1).
• FIG. 24A illustrates a plurality ofevents2402 in the caregiver's calendar. These events may includecaregiver events2402 andevents2402 from the user's calendar system.FIG. 24B illustrates when the caregiver asks to access the user's calendar, theECSP application110 pop's up a message, on the caregiver'sclient device104, asking for access to the caregiver's calendar program. If the caregiver approves, then the sequence continues.FIG. 24C illustrates that theECSP application110 may pop-up another message asking the caregiver to update their settings to allow theECSP application110 to access their calendar in the future.FIG. 24D illustrates a pop-up ofchoices2404 that allows the caregiver to decide which action to take. In this embodiment, the caregiver may Search forEvents2402, Import Event, Export Events, or Cancel out. If the caregiver chooses Export Event, then the caregiver may proceed to one ofFIGS. 21A-23D. When the caregiver selects Import Event, theECSP application110 may proceed toFIG. 24E to ask the user to select adate range2406. The date range may include a start date and an end date. In some embodiments, thedate range2406 may also ask for a start time and an ending time as well.
• In these embodiments, theECSP application110 searches forevents2402 within thedate range2406.FIG. 24F displays a plurality ofevents2402 that are within thedate range2406. Eachevent2402 includes aselection icons2304, that allows the caregiver to select thatevent2402 to import.FIG. 24G illustrates theevents2402 that were selected with a selectedicon2410. TheECSP application110 then imports theselect events2402 to the caregiver's calendar program. Furthermore, theevents2402 are updated whenever there are changes to thoseevents2402 in the senior user's calendar. Or if the caregiver makes a change to theevent2402, then the corresponding copy of theevent2402 is updated in the senior user's calendar and any other connected caregiver's calendars.
Exemplary Virtual Care Circle Embodiments
• In one aspect, a digital care circle platform for electronic communication (i) within a virtual care circle, and (ii) between a senior's chatbot and application, and a mobile application running on multiple care circle members' respective mobile devices may be provided. The digital care circle platform may include one or more processors, servers, sensors, wearables, and/or transceivers configured for wireless communication and/or data transmission over one or more radio frequency links between and/or among the senior's chatbot and application, and the mobile application running on each virtual care circle member's mobile device. The digital care circle platform may include, or be interconnected with on communication with, (i) a chatbot associated with the senior configured to receive one or more audible or verbal commands from the senior; (ii) an application associated with a computing device of the senior, the application electronically interacting with and/or communicating with the chatbot; and/or (iii) a mobile application running on each virtual care circle member's mobile device and associated with virtual care circle members, the mobile application configured to electronically communicate with the senior's chatbot and application running on the senior's computing device, such as via wireless communication or data transmission over one or more radio frequency links.
• The digital care circle platform may be configured to accept “event” posts from the senior via the chatbot and application, and from each virtual care circle member via the mobile device running on their respective mobile devices. The digital care circle platform may be configured to detect pro-active check-ins that are automatically detected and/or generated by the senior verbally or audibly interacting with the chatbot and/or the senior accessing, viewing, or otherwise interacting with the application running on the senior's computing device. Once a pro-active check-in is detected, the digital care circle platform may be configured to generate an electronic communication detailing the pro-active check-in as a “pro-active check-in event,” and (i) automatically virtually post the pro-active check-in event to a care circle feed access via the mobile application running on one or more virtual care circle member mobile devices, or (ii) otherwise transmit the electronic communication to the mobile application running on one or more virtual care circle member mobile devices to facilitate providing communication on the senior's current activity to the members of the virtual care circle and quick check-in functionality. The digital care circle platform may include additional, less, or alternate functionality, including that discussed elsewhere herein.
• For instance, the digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (a) actively monitor use of, and/or interaction with, the chatbot, application, and/or computing device by the senior; (b) detect that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time; and (c) if so, automatically generate an electronic message to the senior, and transmit or send the electronic message to the chatbot, application, and/or computing device of the senior to facilitate quick check-ins and/or determining whether the senior needs assistance. Additionally or alternatively, the digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: when it is detected that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time, automatically generate an electronic notification detailing such, and transmitting or otherwise sending the electronic notification to one or more virtual care circle member mobile devices to facilitate quick check-ins.
• The digital care circle platform may be being configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (a) actively monitor use of, and/or interaction with, the chatbot, application, and/or computing device by the senior; (b) detect that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time; (c) when it is detected that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time, automatically generate an electronic notification detailing such, and transmitting or otherwise sending the electronic notification to one or more virtual care circle member mobile devices; and/or (d) open, access, or create an audible or verbal communication channel between the senior's chatbot and a virtual care circle member mobile device to facilitate a real-time conversation between the senior and the virtual care circle member, and/or quick check-ins.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: scan the internet for preferred content (music, videos, articles, events, activities, etc.) for the senior based the senior's preferences identified or detailed in a virtual profile associated with the senior; and/or push preferred content, or otherwise providing links thereto, to the senior's chatbot and/or the application running on the senior's computing device.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (a) generate a virtual calendar of scheduled events and/or activities for the senior, the virtual calendar including a scrolling list of scheduled events and/or activities; and/or (b) display the virtual calendar of scheduled events and/or activities for the senior via the application on a display screen of the senior's computing device, and/or audibly or verbally detail the calendar of scheduled events and/or activities for the senior via the chatbot.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (i) receive or accept audible or verbal commends from the senior via the chatbot regarding details of an event or activity to add to their virtual calendar; and/or (ii) add the event or activity to the senior's virtual calendar.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (a) receive or accept audible or verbal commends from the senior via the chatbot regarding details of a task or item to add to their virtual to-do list; (b) add the task or item to the senior's virtual to-do list; and/or (c) generate and post an electronic notification detailing the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices to facilitate coordinating key tasks among the members of the virtual care circle.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (a) receive or accept audible or verbal commands from the senior via the chatbot regarding identification of a virtual care circle member to assign the task or item to, or responsibility for; and/or (b) generate and post an electronic notification detailing which virtual care circle member has been assigned the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (i) receive or accept user input from a virtual care circle member via the mobile application regarding details of a task or item to add to the senior's virtual to-do list; (ii) add the task or item to the senior's virtual to-do list; and/or (iii) generate and post an electronic notification detailing the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices to facilitate coordinating key tasks among the members of the virtual care circle.
• The digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers: (i) receive user input from a virtual care circle member via the mobile application regarding identification of a virtual care circle member to assign the task or item to, or responsibility for; and/or (ii) generate and post an electronic notification detailing which virtual care circle member has been assigned the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices. The digital care circle platform may also be configured to, via one or more processors, sensors, servers, and/or transceivers: allow virtual care circle members to take or assign responsibility for various tasks or items in a virtual to-do list associated with the senior to facilitate collaborative scheduling and coordinating key tasks across the virtual care circle.
• In another aspect, a computer-implemented method for electronic communication (i) within a virtual care circle, and (ii) between a senior's chatbot and application, and a mobile application running on multiple care circle members' respective mobile devices, the method may include, via one or more processors, servers, sensors, wearables, digital platforms, and/or transceivers configured for wireless communication and/or data transmission over one or more radio frequency links between and/or among the senior's chatbot and application, and the mobile application running on each virtual care circle member's mobile device: (1) receiving one or more one or more audible or verbal commands from the senior via the chatbot; (2) electronically interacting with and/or communicating with the chatbot via an application associated with a computing device of the senior; (3) electronically communicating with the senior's chatbot and application running on the senior's computing device via a mobile application running on each virtual care circle member's mobile device and associated with virtual care circle members, such as via wireless communication or data transmission over one or more radio frequency links; (4) electronically accepting or wirelessly receiving event posts from the senior via the chatbot and application, and from each virtual care circle member via the mobile device running on their respective mobile devices, such as via wireless communication or data transmission over one or more radio frequency links; (5) detecting pro-active check-ins that are automatically detected and/or generated by the senior verbally or audibly interacting with the chatbot and/or the senior accessing, viewing, or otherwise interacting with the application running on the senior's computing device; and/or (6) once a pro-active check-in is detected, generating an electronic communication detailing the pro-active check-in as a pro-active check-in event, and (a) automatically virtually posting the pro-active check-in event to a care circle feed access via the mobile application running on one or more virtual care circle member mobile devices, and/or (b) otherwise transmitting the electronic communication to the mobile application running on one or more virtual care circle member mobile devices to facilitate providing communication on the senior's current activity to the members of the virtual care circle and quick check-in functionality. The method may include additional, less, or alternate functionality, including that discussed elsewhere herein.
• For instance, the computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: actively monitoring use of, and/or interaction with, the chatbot, application, and/or computing device by the senior; detecting that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time; and if so, automatically generating an electronic message to the senior, and transmitting or sending the electronic message to the chatbot, application, and/or computing device of the senior to facilitate quick check-ins and/or determining whether the senior needs assistance. The method may also include, via one or more processors, sensors, servers, wearables, and/or transceivers: when it is detected that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time (such as 12 hours, 18 hours, 24 hours, 48 hours, etc.), automatically generating an electronic notification detailing such, and transmitting or otherwise sending the electronic notification to one or more virtual care circle member mobile devices to facilitate quick check-ins.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: actively monitoring use of, and/or interaction with, the chatbot, application, and/or computing device by the senior; detecting that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time; when it is detected that the senior has not used or interacted with the chatbot, application, and/or computing device for a predetermined amount of time (e.g., 24 hours, 48 hours, etc.), automatically generating an electronic notification detailing such, and transmitting or otherwise sending the electronic notification to one or more virtual care circle member mobile devices; and/or opening, accessing, or creating an audible or verbal communication channel between the senior's chatbot and a virtual care circle member mobile device to facilitate a real-time conversation between the senior and the virtual care circle member, and/or quick check-ins.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: scanning or searching the internet for preferred content (music, videos, articles, events, activities, etc.) for the senior based the senior's preferences identified or detailed in a virtual profile associated with the senior; and/or pushing preferred content, or otherwise providing links thereto, to the senior's chatbot and/or the application running on the senior's computing device.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: generating a virtual calendar of scheduled events and/or activities for the senior, the virtual calendar including a scrolling list of scheduled events and/or activities; and displaying the virtual calendar of scheduled events and/or activities for the senior via the application on a display screen of the senior's computing device, and/or audibly or verbally detailing the calendar of scheduled events and/or activities for the senior via the chatbot.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: receiving audible or verbal commends from the senior via the chatbot regarding details of an event or activity to add to their virtual calendar; and/or adding the event or activity to the senior's virtual calendar.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: receiving or accepting audible or verbal commends from the senior via the chatbot regarding details of a task or item to add to their virtual to-do list; adding the task or item to the senior's virtual to-do list; and/or generating and posting an electronic notification detailing the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices to facilitate coordinating key tasks among the members of the virtual care circle. The method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: receiving or accepting audible or verbal commands from the senior via the chatbot regarding identification of a virtual care circle member to assign the task or item to, or responsibility for; and/or generating and posting an electronic notification detailing which virtual care circle member has been assigned the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices.
• The computer-implemented method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: receiving or accepting user input from a virtual care circle member via the mobile application regarding details of a task or item to add to the senior's virtual to-do list; adding the task or item to the senior's virtual to-do list; and/or generating and posting an electronic notification detailing the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices to facilitate coordinating key tasks among the members of the virtual care circle. The method may include, via one or more processors, sensors, servers, wearables, and/or transceivers: receiving or accepting user input from a virtual care circle member via the mobile application regarding identification of a virtual care circle member to assign the task or item to, or responsibility for; and/or generating and posting an electronic notification detailing which virtual care circle member has been assigned the task or item to the care circle feed accessible via the mobile application running on one or more virtual care circle member mobile devices.
• The method may also include, via one or more processors, sensors, servers, wearables, and/or transceivers: allowing virtual care circle members to take or assign responsibility for various tasks or items in a virtual to-do list associated with the senior to facilitate collaborative scheduling and coordinating key tasks across the virtual care circle.
• In a further aspect, an engagement and care support platform (“ECSP”) computer device for electronic communication may also be configured to (i) store user registration information for a user associated with the first client device, (ii) caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, and (iii) store a list including a plurality of items, where the plurality of items include at least one of goods to purchase and tasks to be performed, and where at least one item of the plurality of items is assigned to one of the user and the caregiver. The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive audio input from the user via the first client device including one or more items to be added to the list. In addition, the digital care circle platform may be configured to instruct the first client device to audibly request confirmation of the one or more items to be added to the list. Moreover, the digital care circle platform may be configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive additional audio input including confirmation of the one or more items to be added to the list.
• Furthermore, the digital care circle platform may be configured to update the list to include the one or more items. In addition, the digital care circle platform may also be configured to instruct the first client device to request assignment information for an unassigned item on the list. The digital care circle platform may also be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive audio input including an individual to assign the item to. Moreover, the digital care circle platform may be configured to update the list to include the individual that is assigned the item.
• The digital care circle platform may be further configured to transmit a message to the second client device associated with the caregiver, wherein the message includes information informing the caregiver that the item has been assigned to them.
• The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive a request from an individual do display items associated with that individual. The digital care circle platform may be configured to search the list to detect one or more items assigned to that individual and display the detected one or more items on a display screen of a computer device associated with the individual.
• The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive a request to assign an item to two or more caregivers and update the list to assign the two or more caregivers to the item.
• The digital care circle platform may be further configured to store a plurality of list, wherein each list includes a plurality of items and one or more individuals assigned to one or more items of the plurality of items. An item of the plurality of items may include at least a first sub-item and a second sub-item. The first sub-item may be assigned to a first caregiver and the second sub-item may be assigned to a second sub-item.
• The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive a request to pin an item to the list and display the list to include the item at the top of the list. The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive an indication that the item is complete and remove the item from the list. The digital care circle platform may be further configured to upon receiving the indication that the item is complete, stop displaying the item at the top of the list and displaying the item as complete on the list, and/or continue to display the item on the list for a predetermined period of time.
• In a further aspect, an engagement and care support platform (“ECSP”) computer device for electronic communication may also be configured to (i) store user registration information for a user associated with the first client device, (ii) caregiver registration information for a caregiver associated with the user, where the caregiver registration information includes data for identifying the at least one second client device, and (iii) store a calendar including a plurality of events for the user. The digital care circle platform may be further configured to, via one or more processors, sensors, servers, wearables, and/or transceivers, receive, from a second client device, a request from a caregiver to view the user's calendar. In addition, the digital care circle platform may be configured to transmit, to the second client device, instructions to display the user's calendar. Moreover, the digital care circle platform may be configured to receive, from the second client device, a request to copy an event from the user's calendar to a calendar associated with the caregiver. Furthermore, the digital care circle platform may be configured to transmit, to the second client device, a copy of the event, wherein the second client device adds the copy of the event to the caregiver's calendar. In addition, the digital care circle platform may also be configured to link the event in the user's calendar with the copy of the event in the caregiver's calendar. In addition, the digital care circle platform may further be configured to receive a change to the event in the user's calendar. Moreover, the digital care circle platform may also be configured to transmit, to the second client device, an update for the copy of the event in the caregiver's calendar.
• Furthermore, the digital care circle platform may be configured to receive an update to the copy of the event in the caregiver's calendar. In addition, the digital care circle platform may be configured to transmit, to the ECSP computer device, the update for the event in the user's calendar. Moreover, the digital care circle platform may also be configured to receive, from further second client device, a request to copy the event from the user's calendar to a calendar associated with a second caregiver. Moreover, the digital care circle platform may further be configured to transmit, to the further second client device, a copy of the event, wherein the further second client device adds the copy of the event to the second caregiver's calendar. Furthermore, the digital care circle platform may be configured to link the event in the user's calendar with the copy of the event in the second caregiver's calendar. Furthermore, the digital care circle platform may also be configured to receive the change to the event in the user's calendar. Furthermore, the digital care circle platform may further be configured to transmit, to the further second client device and to the client device, the change for the copy of the event in the caregiver's calendar and the second caregiver's calendar.
• In addition, the digital care circle platform may be configured to receive a new event for the user's calendar. In addition, the digital care circle platform may also be configured to validate the new event. If the new event is validated, the digital care circle platform may be configured to add the new event to the user's calendar. If the new event is not validated, the digital care circle platform may be configured to transmit a warning message.
• In addition, the digital care circle platform may be configured to compare the new event to the plurality of events in the user's calendar to determine if the new event is a duplicate event. Moreover, the digital care circle platform may be configured to validate the new event if the new event is not a duplicate event based on the comparison.
• Moreover, the digital care circle platform may be configured to analyze the plurality of fields in the new event to determine if private information is contained in one or more of the plurality of fields. Moreover, the digital care circle platform may also be configured to validate the new event if the determination is that there is not private information in the plurality of fields of the new event. Furthermore, the digital care circle platform may be configured to compare the format of data in the plurality of fields to determine if there is private information.
• Where the new event is received from the second client device, the digital care circle platform may be configured to link the new event to an entry for the event in the caregiver's calendar.
Additional Considerations
• With the foregoing, users and caregivers may opt-in or register to a care coordination support platform program or other type of program. After the users and caregivers give their affirmative consent or permission, a care coordination support platform remote server may collect data from the mobile devices, user computing devices, smart home controllers, smart vehicles, autonomous or semi-autonomous vehicles, smart infrastructure, smart buildings, smart aerial devices (e.g., drones), and/or other smart devices, such as with the permission or affirmative consent of the users and caregivers. The data collected may be related to user activities and/or user/caregiver schedules and current locations.
• As will be appreciated based upon the foregoing specification, the above-described embodiments of the disclosure may be implemented using computer programming or engineering techniques including computer software, firmware, hardware or any combination or subset thereof. Any such resulting program, having computer-readable code means, may be embodied or provided within one or more computer-readable media, thereby making a computer program product, i.e., an article of manufacture, according to the discussed embodiments of the disclosure. The computer-readable media may be, for example, but is not limited to, a fixed (hard) drive, diskette, optical disk, magnetic tape, semiconductor memory such as read-only memory (ROM), and/or any transmitting/receiving medium such as the Internet or other communication network or link. The article of manufacture containing the computer code may be made and/or used by executing the code directly from one medium, by copying the code from one medium to another medium, or by transmitting the code over a network.
• These computer programs (also known as programs, software, software applications, “apps”, or code) include machine instructions for a programmable processor, and can be implemented in a high-level procedural and/or object-oriented programming language, and/or in assembly/machine language. As used herein, the terms “machine-readable medium” “computer-readable medium” refers to any computer program product, apparatus and/or device (e.g., magnetic discs, optical disks, memory, Programmable Logic Devices (PLDs)) used to provide machine instructions and/or data to a programmable processor, including a machine-readable medium that receives machine instructions as a machine-readable signal. The “machine-readable medium” and “computer-readable medium,” however, do not include transitory signals. The term “machine-readable signal” refers to any signal used to provide machine instructions and/or data to a programmable processor.
• As used herein, a processor may include any programmable system including systems using micro-controllers, reduced instruction set circuits (RISC), application specific integrated circuits (ASICs), logic circuits, and any other circuit or processor capable of executing the functions described herein. The above examples are example only, and are thus not intended to limit in any way the definition and/or meaning of the term “processor.”
• As used herein, the terms “software” and “firmware” are interchangeable, and include any computer program stored in memory for execution by a processor, including RAM memory, ROM memory, EPROM memory, EEPROM memory, and non-volatile RAM (NVRAM) memory. The above memory types are example only, and are thus not limiting as to the types of memory usable for storage of a computer program.
• In one embodiment, a computer program is provided, and the program is embodied on a computer readable medium. In an exemplary embodiment, the system is executed on a single computer system, without requiring a connection to a sever computer. In a further embodiment, the system is being run in a Windows® environment (Windows is a registered trademark of Microsoft Corporation, Redmond, Wash.). In yet another embodiment, the system is run on a mainframe environment and a UNIX® server environment (UNIX is a registered trademark of X/Open Company Limited located in Reading, Berkshire, United Kingdom). The application is flexible and designed to run in various different environments without compromising any major functionality. In some embodiments, the system includes multiple components distributed among a plurality of computing devices. One or more components may be in the form of computer-executable instructions embodied in a computer-readable medium. The systems and processes are not limited to the specific embodiments described herein. In addition, components of each system and each process can be practiced independent and separate from other components and processes described herein. Each component and process can also be used in combination with other assembly packages and processes.
• In some embodiments, registration of users for the care coordination support platform includes opt-in informed consent of users to data usage by the smart home devices, wearable devices, mobile devices, autonomous vehicles, and/or smart vehicles consistent with consumer protection laws and privacy regulations. In some embodiments, the user data, the caregiver data, and/or other collected data may be anonymized and/or aggregated prior to receipt such that no personally identifiable information (PII) is received. In other embodiments, the system may be configured to receive user and caregiver data and/or other collected data that is not yet anonymized and/or aggregated, and thus may be configured to anonymize and aggregate the data. In such embodiments, any PII received by the system is received and processed in an encrypted format, or is received with the consent of the individual with which the PII is associated. In situations in which the systems discussed herein collect personal information about individuals, or may make use of such personal information, the individuals may be provided with an opportunity to control whether such information is collected or to control whether and/or how such information is used. In addition, certain data may be processed in one or more ways before it is stored or used, so that personally identifiable information is removed.
• As used herein, an element or step recited in the singular and proceeded with the word “a” or “an” should be understood as not excluding plural elements or steps, unless such exclusion is explicitly recited. Furthermore, references to “exemplary embodiment” or “one embodiment” of the present disclosure are not intended to be interpreted as excluding the existence of additional embodiments that also incorporate the recited features.
• The patent claims at the end of this document are not intended to be construed under 35 U.S.C. § 112(f) unless traditional means-plus-function language is expressly recited, such as “means for” or “step for” language being expressly recited in the claim(s).
• This written description uses examples to disclose the disclosure, including the best mode, and also to enable any person skilled in the art to practice the disclosure, including making and using any devices or systems and performing any incorporated methods. The patentable scope of the disclosure is defined by the claims, and may include other examples that occur to those skilled in the art. Such other examples are intended to be within the scope of the claims if they have structural elements that do not differ from the literal language of the claims, or if they include equivalent structural elements with insubstantial differences from the literal language of the claims.

Claims (16)

We claim:

1. An engagement and care support platform (“ECSP”) computer device comprising at least one processor in communication with at least one memory device, the ECSP computer device in communication with a first client device and at least one second client device, the at least one processor of the ECSP computer device is programmed to:

store user registration information for a user associated with the first client device;

store caregiver registration information for a caregiver associated with the user, wherein the caregiver registration information includes data for identifying the at least one second client device;

store a calendar including a plurality of events for the user;

receive, from a second client device, a request from a caregiver to view the user's calendar;

transmit, to the second client device, instructions to display the user's calendar;

receive, from the second client device, a request to copy an event from the user's calendar to a calendar associated with the caregiver;

transmit, to the second client device, a copy of the event, wherein the second client device adds the copy of the event to the caregiver's calendar;

link the event in the user's calendar with the copy of the event in the caregiver's calendar;

receive a change to the event in the user's calendar; and

transmit, to the second client device, an update for the copy of the event in the caregiver's calendar.

2. The ECSP computer device in accordance withclaim 1, wherein the second client device is programmed to:

receive an update to the copy of the event in the caregiver's calendar; and

transmit, to the ECSP computer device, the update for the event in the user's calendar.

3. The ECSP computer device in accordance withclaim 1, wherein the at least one processor is further programmed to:

receive, from a further second client device, a request to copy the event from the user's calendar to a calendar associated with a second caregiver;

transmit, to the further second client device, a copy of the event, wherein the further second client device adds the copy of the event to the second caregiver's calendar;

link the event in the user's calendar with the copy of the event in the second caregiver's calendar;

receive the change to the event in the user's calendar; and

transmit, to the further second client device and to the client device, the change for the copy of the event in the caregiver's calendar and the second caregiver's calendar.

4. The ECSP computer device in accordance withclaim 1, wherein the at least one processor is further programmed to:

receive a new event for the user's calendar;

validate the new event;

if the new event is validated, add the new event to the user's calendar; and

if the new event is not validated, transmit a warning message.

5. The ECSP computer device in accordance withclaim 4, wherein the at least one processor is further programmed to:

compare the new event to the plurality of events in the user's calendar to determine if the new event is a duplicate event; and

validate the new event if the new event is not a duplicate event based on the comparison.

6. The ECSP computer device in accordance withclaim 4, wherein the new event includes a plurality of fields, and wherein the at least one processor is further programmed to:

analyze the plurality of fields in the new event to determine if private information is contained in one or more of the plurality of fields; and

validate the new event if the determination is that there is not private information in the plurality of fields of the new event.

7. The ECSP computer device in accordance withclaim 6, wherein the at least one processor is further programmed to compare the format of data in the plurality of fields to determine if there is private information.

8. The ECSP computer device in accordance withclaim 4, wherein the new event is received from the second client device, and wherein the at least one processor is further programmed to link the new event to an entry for the event in the caregiver's calendar.

9. A computer-implemented method for facilitating senior engagement, the method is implemented by a computer device comprising at least one processor in communication with at least one memory device, the computer device in communication with a first client device and at least one second client device, the method comprises:

storing user registration information for a user associated with the first client device;

storing caregiver registration information for a caregiver associated with the user, wherein the caregiver registration information includes data for identifying the at least one second client device;

storing a calendar including a plurality of events for the user;

receiving, from a second client device, a request from a caregiver to view the user's calendar;

transmitting, to the second client device, instructions to display the user's calendar;

receiving, from the second client device, a request to copy an event from the user's calendar to a calendar associated with the caregiver;

transmitting, to the second client device, a copy of the event, wherein the second client device adds the copy of the event to the caregiver's calendar;

linking the event in the user's calendar with the copy of the event in the caregiver's calendar;

receiving a change to the event in the user's calendar; and

transmitting, to the second client device, an update for the copy of the event in the caregiver's calendar.

10. The computer-implemented method in accordance withclaim 9 further comprising:

receive an update to the copy of the event in the caregiver's calendar; and

transmit, to the computer device, the update for the event in the user's calendar.

11. The computer-implemented method in accordance withclaim 9 further comprising:

receiving, from further second client device, a request to copy the event from the user's calendar to a calendar associated with a second caregiver;

transmitting, to the further second client device, a copy of the event, wherein the further second client device adds the copy of the event to the second caregiver's calendar;

linking the event in the user's calendar with the copy of the event in the second caregiver's calendar;

receiving the change to the event in the user's calendar; and

transmitting, to the further second client device and to the client device, the change for the copy of the event in the caregiver's calendar and the second caregiver's calendar.

12. The computer-implemented method in accordance withclaim 9 further comprising:

receiving a new event for the user's calendar;

validating the new event;

if the new event is validated, adding the new event to the user's calendar; and

if the new event is not validated, transmitting a warning message.

13. The computer-implemented method in accordance withclaim 12 further comprising:

comparing the new event to the plurality of events in the user's calendar to determine if the new event is a duplicate event; and

validating the new event if the new event is not a duplicate event based on the comparison.

14. The computer-implemented method in accordance withclaim 12, wherein the new event includes a plurality of fields, and wherein the method further comprises:

analyzing the plurality of fields in the new event to determine if private information is contained in one or more of the plurality of fields; and

validating the new event if the determination is that there is not private information in the plurality of fields of the new event.

15. The computer-implemented method in accordance withclaim 14 further comprising comparing the format of data in the plurality of fields to determine if there is private information.

16. The computer-implemented method in accordance withclaim 12, wherein the new event is received from the second client device, and wherein the method further comprises linking the new event to an entry for the event in the caregiver's calendar.

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