US20200320568A1 - Method for measuring effectiveness of sampling activity and providing pre-market product feedback - Google Patents

Abstract

Methods, systems and devices for evaluating a product sampling event. The disclosed methods, systems and devices receive from a user a user identification specific to the user and compare the user identification to a user data set stored on a computer-readable medium. A sample is then delivered based on a predetermined condition, and a product value is changed after the step of causing delivery of the sample of the product. It can then be determined whether the user purchased the product after delivery of the sample of the product and, based on that determination, a sampling event value can be assigned. The user's preferences can also be used to provide a more custom sample with a user's order for example, with online or home delivery shopping.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS
• The present application is a continuation of U.S. application Ser. No. 16/295,316, filed Mar. 7, 2019; which is a continuation-in-part of U.S. application Ser. No. 13/725,149, filed Dec. 21, 2012; which is a continuation of U.S. application Ser. No. 12/583,217, now U.S. Pat. No. 8,364,520, filed Aug. 17, 2009; which claims the benefit of U.S. Provisional Application No. 61/089,346, filed Aug. 15, 2008, the contents of each which are herein incorporated by reference in their entirety.
TECHNICAL FIELD OF THE INVENTION
• The present method relates to the field of product promotional activities. Particularly, the present method relates to methods for analyzing data provided by product sampling events.
BACKGROUND OF THE INVENTION
• Consumer packaged goods manufacturers introduce many product innovations each year. A favorite marketing activity for introducing these new products to consumers in the market is conducting sampling events. Promotional events, including such product demonstrations and distribution of free samples, have become a valuable tool for emerging companies and existing companies introducing new brands into the already-saturated marketplace. While present methods of implementing product sampling events provide a consumer the ability to participate in a free trial prior to purchase, thereby reducing the risk of purchasing a product they may not enjoy, obvious disadvantages do exist. One such disadvantage of product sampling events is the inability to definitively measure whether the sampling activity caused a shopper to ultimately purchase the product sampled. Another disadvantage of current sampling activity relates to the ability to sample products consistently at hundreds or thousands of locations during a small time period window—such as close to large product launches—given the fact that current sampling activities rely upon scheduling and educating many human product samplers.
• A third disadvantage to current sampling activity is the ability to conveniently (in terms of store operations) merchandise a volume of saleable product in close proximity to the sampling activity, thereby causing a shopper to search for the product if they are interested in purchasing after a product sample has been consumed. Finally, a potential situation even more unpleasant and damaging to a brand image, results from unsanitary conditions due to human interaction with and preparation of the product sample before distribution to the consumer. Particularly in instances where a product must be maintained at cool or warm temperatures, deviation from a consumable range may permanently disincline a consumer from purchasing that product, or any product in the brand, in the future.
• In addition to product sampling events, shoppers are similarly familiar with enrollment and participation in customer loyalty card programs entitling members to special promotions, coupons, free trial items, discounts, with the expectation on behalf of both the retailer and the manufacturer that such benefits will bolster loyalties and effect shopping trends. While particular manufacturers may form economic relationships with retailers to have their products included in such customer loyalty card programs, the feedback provided to the manufacturer pertaining to its participation in the program may be confounded by concurrent in-store promotions or consumer incentives. More valuable trends, such as whether a customer has permanently switched from one brand to another because of a promotional event, is limited due to the retailer's divided attentions in serving customers, manufacturers, distributors, advertisers, franchisers, and other interests. Additionally, traditional product sampling events are not closely tied to customer loyalty programs, despite such a relationship having the potential to provide valuable information and services to all involved.
• Data aggregation pertaining to consumer preferences with regard to product samples to this point has not existed. As is readily apparent, the grand potential for any of these activities—product demonstrations, customer loyalty card activity, and valuable and reliable data aggregation—had yet to be realized to truly derive the data-collection and brand development benefits to provide sampling to consumers and feedback to manufacturers in an effective and unobtrusive manner.
SUMMARY OF THE INVENTION
• Accordingly, there is a longstanding need for an improved method of measuring a manufacturer's return on investment for a marketing activity specific to sampling, and for determining whether a product introduction into the marketplace has been successful, or predicting whether it will be successful, linking real-time consumer behavior and feedback through their purchasing of a sampled product or rating of product characteristic preferences. There further exists the need to analyze customer preferences as determined by online purchases or grocery delivery services, and associating a customized free sample with those purchases. The presently disclosed embodiments solve these problems by providing a physical object, in some instances a kiosk, that hold a variety of free samples and that either the customer or someone shopping on the customer's behalf can interact with to provide a free sample that is based on the customer's preferences. The system can then determine whether the customer purchased the product associated with the free sample, and based on this determination, decide whether to target the customer with advertisements or other forms of marketing.
• In particular, the presently disclosed embodiments include a system including a server that obtains information establishing customer preferences of a customer and a device for holding and/or distributing samples, where the device receives a customer identification that identifies the customer and the customer preferences. The system also includes one or more processors that compare the customer preferences to sample data associated with the samples, determine one or more samples that most closely match the customer preferences, determine whether the customer purchased a product associated with the sample after delivery of the sample, and assign a sampling event value based on the step of determining whether the customer purchased the product.
• Further disclosed is a method that includes obtaining information establishing customer preferences of a customer, holding and/or distributing samples with a device, receiving a customer identification that identifies the customer and the customer preferences, comparing the customer preferences to sample data associated with the samples, and that determine one or more samples that most closely match the customer preferences, determining whether the customer purchased a product associated with the sample after delivery of the sample, and assigning a sampling event value based on the step of determining whether the customer purchased the product.
• Still further disclosed is a method for evaluating a product sampling event including receiving a user identification specific to a user among a plurality of users by receiving the user identification at a kiosk that includes a dispenser that dispenses an identical sample of a product to each of the plurality of users, comparing, by a processor, the user identification to a user data set stored on a computer-readable medium, causing delivery of the sample from the dispenser upon receiving the user identification, changing a product value after the step of causing delivery of the sample, determining whether the user purchased the product after delivery of the sample; and assigning a sampling event value based on the step of determining whether the user purchased the product, and receiving data corresponding to the sampling event value.
BRIEF DESCRIPTION OF THE DRAWINGS
• For the purpose of facilitating an understanding of the subject matter sought to be protected, there are illustrated in the accompanying drawings embodiments thereof, from an inspection of which, when considered in connection with the following description, the subject matter sought to be protected, its construction and operation, and many of its advantages should be readily understood and appreciated.
• FIG. 1 is an illustration of one embodiment of a product sample terminal with which a consumer interacts to employ the claimed methods;
• FIG. 2 is a side view of the product sample terminal ofFIG. 1, and in particular a side view of one embodiment of a sample dispensing mechanism for providing a sample to a consumer;
• FIG. 3 is an enlarged side view of the sample dispensing mechanism and product sample terminal ofFIG. 2;
• FIG. 4 is a top view of the sample dispensing mechanism and product sample terminal ofFIGS. 2 and 3;
• FIG. 5 is a flowchart detailing the operation for dispensing a product sample to a consumer as employed by the product sample terminal ofFIG. 1;
• FIGS. 6A and 6B are flowcharts detailing one embodiment of the processor function as employed in the product sample terminal ofFIG. 1;
• FIG. 7 is a flowchart illustrating one embodiment of the claimed method for measuring the effectiveness of promotional activity; and
• FIG. 8 is a flowchart illustrating an additional embodiment of a claimed method for providing pre-market feedback based upon consumer preferences.
• FIG. 9 is a flowchart illustrating a process for providing a user with a free sample based on user preferences.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
• While this invention is susceptible of embodiments in many different forms, there is shown in the drawings and will herein be described in detail a preferred embodiment of the invention with the understanding that the present disclosure is to be considered as an exemplification of the principles of the invention and is not intended to limit the broad aspect of the invention to the embodiments illustrated.
• Referring toFIGS. 1-9, there is generally illustrated a method for measuring the effectiveness of a promotional event on the purchasing habits of a consumer to whom a product sample has been distributed. Relatedly, also disclosed is a method for obtaining real-time consumer feedback pertaining to preferences in pre-market products, aggregating, and delivering the feedback to a manufacturer to aid the manufacturer in determining in which products it should invest, and with what characteristics.
• The method of measuring the effectiveness of a sampling event, one embodiment of which is detailed inFIG. 1 and the flowchart ofFIG. 7, involves the interaction of aconsumer12 at aproduct sample terminal10. More particularly, the method of measuring sampling event effectiveness comprises the steps of situating the product sample terminal at a point accessible to the consumer, executing aproduct sampling event700, including identifying theconsumer720 and dispensing a product sample to theconsumer740, and subsequently identifying the consumer at apurchase site770, determining whether the consumer purchased an item correlated to theproduct sampling event780, and assigning values to the product sampling event and theconsumer790.
• The related method of providing a manufacturer real-time data solicited from a consumer, as illustrated in the flowchart ofFIG. 8, comprises situating a product feedback terminal, which may be the same as theproduct sample terminal10, at a point accessible to the consumer, eliciting entries from the consumer pertaining to one or moreproduct preference qualities840, possibly in response to the execution of aproduct sampling event830, and storing the consumer entries for development of or investment infuture products860.
The Product Sample Terminal and Components
• Theproduct sample terminal10 is preferably located in a brick-and-mortar retail location, such as a grocery store, as the product sampling event obviously provides for a symbiotic relationship between the consumer, retailer, manufacturer, distributor, advertiser, and other stakeholders in the retail industry. Theproduct sample terminal10, however, may be situated in a different type of location, such as at trade shows, county fair product booths, concert venues, pop-up stores, etc. Regardless of the particular variety of location at which theproduct sample terminal10 is placed, it should generally be along a consumer's shopping path so to encourage interaction with theterminal10, execution of the product sampling event, and further, in a location where a consumer can purchase product if desired. In a standard retail location, theproduct sample terminal10 will be situated in a shopping aisle, but may be situated in any location in a retail environment or any environment where products are available for purchase. Further, theproduct sample terminal10 features shelving or other space11 to merchandise a meaningful volume of full size, purchasable products within arms-reach of theproduct sample terminal10. Additionally, theproduct sample terminal10 may be operated through connection to an electrical outlet, but may also be battery operated or powered by other means.
• After the one or moreproduct sample terminals10 are situated in a location accessible to theconsumer12 in the retail location, theproduct sample terminal10 is equipped with a plurality of product samples. Preferably, the product samples are measured and packaged offsite in packaging of a consistent size and sealed for sanitary and preservative purposes. The product to be sampled, however, may also be provided in bulk containers, to be distributed to consumers in portions of a predetermined amount by weight, size, quantity, or other characteristic onsite. The plurality of product samples are then supplied to the retail location for initial or repeat filling of the product sample terminal as needed, by retail location employees, employees of a promotional marketing firm, or a third party supplier. Depending on the type of product being sampled, the desires of manufacturers, the capabilities of packagers and distributors, and the demographic of targeted consumers, the packaging for the product samples may include an integrated coupon or free product voucher that will further encourage consumers to purchase a product correlating to that sampled after theproduct sampling event700 is executed. Alternatively, this coupon or voucher can be dispensed separately from the product packaging, but in coordination with thesampling event700, depending on the below-detailed consumer promotional value.
• With regard specifically to the structure of theproduct sample terminal10 as illustrated inFIG. 1, it may be in the form of a mechanical device capable of dispensing aproduct sample14 of various sizes, and preferably occupies a small footprint on the floor of the retail location. Alternatively,product sample terminals10 may be incorporated permanently into store fixtures. In one embodiment, theproduct sample terminal10 may comprise anidentification input unit16, a productsample storage container18, and aproduct sample dispenser20.
• More particularly, distribution of theproduct sample14 is accomplished through theinverted auger mechanism22 described herein, as illustrated inFIGS. 2-4 and as described in the operations flowcharts ofFIGS. 5-6.Product samples14 are stored in bulk in the productsample storage container18 at the top of theproduct sample terminal10. Gravity helps to feed theproduct sample14 to the bottom of the productsample storage container18 and into theproduct sample chute23 which is attached to theinverted auger barrel28. Theinverted auger mechanism22 uses rotation of acylindrical auger barrel28 containing auger flightings of a specified height and spacing, as is known in the art of auger construction, to moveproduct samples14 in a horizontal direction as theinverted auger barrel28 is rotated by theauger drive motor29.
• Theinverted auger mechanism22 is a preferable manner of dispensing aproduct sample14, in that it allows a great variety of pre-packaged samples (i.e. different size, weights, product characteristics) to be dispensed through a common mechanism. This has obvious advantages to a system designed to dispense a wide variety of product samples. Additionally the inversion of theauger mechanism22 is preferable to a traditional auger because pinch points are eliminated, thereby decreasing the likelihood of damage to or crushing of theproduct sample14. Additionally, theinverted auger mechanism22 allows theproduct samples14 to move in a consistent manner through theinverted auger barrel28, separating asingle product sample14 with respect to eachproduct sampling event700 to be dispensed from the plurality ofproduct samples14 stored in bulk in the productsample storage container18.
• Whenproduct samples14 are initially loaded into the productsample storage container18, they are gravity fed to theinverted auger barrel28 through theproduct sample chute23. Theinverted auger mechanism22 then enters a priming mode, in which theauger drive motor29 is activated by aprocessor30 until a,single product sample14 is transferred through theinverted auger barrel28 to thestaging mechanism32, triggering theproduct sample sensor34 and signaling theprocessor30 to stop theauger drive motor29.
• With theproduct sample terminal10 primed, it is now ready to dispense theproduct sample14 to theconsumer12. The approachingconsumer12 is recognized by one or more sensing means (not shown), as described in greater detail below. Theconsumer12 is identified through use of theidentification input unit16, as described subsequently, and theprocessor30 stores the one or more consumer identification parameters received by theidentification input unit16. Theprocessor30 then signals to thestaging mechanism32—now holding theproduct sample14 to be dispensed—that aconsumer12 has been identified and verified. A stagingmotor38 is then activated, dropping theproduct sample14 into theproduct sample dispenser20 for theconsumer12 to grab and consume.
• After theproduct sample14 has left thestaging mechanism32 the stagingmotor38 is re-initialized and returns thestaging mechanism32 to its first position, enabling it to accept anew product sample14 from theinverted auger barrel28. When thestaging mechanism32 is in place, theprocessor30 notifies theauger drive motor29 to rotate until anew product sample14 is dispensed from theinverted auger barrel28 into thestaging mechanism32, triggering theproduct sample sensor34. Theprocessor30 then receives the signal to stop theauger drive motor29. The process illustrated in the flowchart ofFIGS. 6A-6B is continued until allproduct samples14 have been dispensed, at which time theprocessor30 will signal that all of theproduct samples14 have been dispensed, thereby requesting that theproduct sample terminal10 be refilled.
• It should be understood by persons having ordinary skill in the art that theproduct sample terminal10 may essentially take any form capable of distributing prepackaged, pre-measured portions of dry goods, such as cookies, cereals, crackers, chips, and candy, or any other product, including individually packaged liquids such as beverages, lotions, or soaps, and hard goods like razor or toothbrush samples, without the goods being damaged in the distribution channel. Additionally, as is known in the art of food vending mechanisms, theproduct sample terminal10 may further comprise a heating or cooling mechanism (not shown) for perishable goods. A heating mechanism may include a timer for appropriately warming or even cooking the perishable goods, so that eachproduct sample14 is delivered to theconsumer12 warmed as appropriate. It follows that if heating of aproduct sample14 is required, cooling of theproduct sample14 may be necessary or preferable, as well. Even further, multiple complimentary products may be sampled together—for example, a particular brand of cracker with a particular brand of cheese, or chips with dip.
• Further, theproduct sample terminal10 may be equipped to not only distribute dry goods, but may also be capable of distributing liquid samples, such as of sodas, flavored waters, teas, or coffees. Such operation would require an alternate or supplemental construction, such as one commonly employed in beverage dispensers found in restaurants, or the common vending machine. An auxiliary purpose for the method defined herein could be the distribution of product samples for non-consumables, such as toothpastes, cleaning supplies, facial tissues, or any other item for which a manufacturer may experience the similar benefit of assessing sales directly related to aproduct sampling event700.
• While theproduct sample terminal10 is presented here as having an electronic interface, it is contemplated that theproduct sample terminal10 may otherwise comprise a manned product sample terminal at which a brand ambassador may be located to hand out product samples to the consumer. The steps illustrated inFIG. 7 of identifying aconsumer720, matching the consumer to a database entry, and ultimately determining whether the product sampled by the consumer is purchased on that shopping visit or at alater time790, apply similarly to the mannedproduct sample terminal10 as with the unmanned terminal. The electronic components for processing the pertinent sample event information may, in such a case, be in the form of a small keypad, laptop, or other device providing the same functionality and electronic communication capabilities as the unmannedproduct sample terminal10.
• With continued reference toFIGS. 1 and 7, initiation of aproduct sampling event700 may be instigated by equipping theproduct sample terminal10 with means for sensing theapproach710 of a consumer towards the product sample terminal. Such sensing means may include one or more infrared proximity detectors, floor sensors that measure change of weight, magnetic fields, or electronic signals and then transmit a signal of approaching consumer to the product sample terminal, a motion detector, ultrasonic detector, or Bluetooth™ detector. Thesensing step710 may additionally be accomplished by detecting when a consumer enters the one or more consumer identification parameters through theidentification input unit16. Upon such sensing of a consumer'spresence710, theproduct sample terminal10 may initiate aproduct sampling event700 through attracting the consumer's attention by an array of audio-visual output, immediate distribution of aproduct sample14, or other means of encouraging the consumer's interaction with theproduct sample terminal10.
• In a preferred embodiment most clearly illustrated inFIGS. 6A-6B, the method may further include the step of signaling an alert when the number ofproduct samples14 in the productsample storage container18 reaches a certain predetermined refill quantity. Upon reaching a predetermined limit ofproduct samples14, the alert signal may be sent to a retail monitoring station or remotely to a third party monitoring station so that the productsample storage container18 may be refilled with product samples. Such monitoring ensures that there occurs no lapse in product sampling events caused by lack of product samples.
• Additionally, the method may include an ongoing step of monitoring the function of theproduct sample terminal10 andprocessor30 for determining whether maintenance is required. For example, if theproduct sample chute23 becomes clogged, the electronic communication between theprocessor30 and the database is blocked, or other event occurs to jeopardize the functionality of theproduct sample terminal10, an alert signal, including the area and details of the problem, may be sent to the monitor so that a maintenance team may be immediately dispatched to remedy the issue. Again, such ongoing monitoring may be important in ensuring that consumers are constantly provided with a sampling event when desired, so to optimize goodwill towards the product sample terminal, ensure continued use, and provide ultimate data aggregation to the manufacturer.
Identifying the Consumer and Accessing the Database
• With respect to theidentification input unit16, it may comprise a standard barcode scanner with which any grocery shopper may be familiar. Other forms of identification input units are anticipated16, however, including magnetic card readers, smart card readers, credit card terminals, biometric scanners, facial or voice recognition devices, radio-frequency identification (RFID) tag readers, or a simple keypad or keyboard with which the consumer may enter a username and password or unique alphanumeric identifier, including a telephone number or loyalty card number. Theidentification input unit16 need merely be capable of accepting one or more consumer identification parameters from theconsumer12 to initiate theproduct sampling event700, and of being electronically linked to a central processing unit. Ina preferred embodiment illustrated inFIGS. 1-3, theidentification input unit16 is located within the underside of theproduct sample dispenser20, such that theconsumer12 may wave a customer loyalty card, enabling theidentification input unit16 to accept the associated barcode.
• The consumer identification parameters should, individually or as a collection, be capable of being uniquely tied to a particular consumer so as to provide manufacturer and retailer feedback pertaining to that particular consumer's value, as determined partly by the likelihood of that consumer purchasing an item associated with the product sampled. For example, the consumer identification parameters may include biometric data, data associated with the consumer's enrollment in the retailer's customer loyalty program, data associated with membership in a credit card program, a username and/or password previously provided by the consumer, an alphanumeric identifier previously assigned to the consumer, or RFID chip data.
• Theproduct sample terminal10 is supplied with aprocessor30, as is well known in the art of electronic devices. Theprocessor30 may match the one or more consumer identification parameters accepted by the identification input unit to corresponding one or more stored consumer identification parameters. Theprocessor30 may be a field-programmable gate array, an application-specific integrated circuit, a programmable microcontroller, or any other variety of processor capable of performing the tasks described herein. In one embodiment, theprocessor30 links the activities andconsumer interaction730 of theproduct sample terminal10 to a database. While the database may actually be stored onsite on a hard disk with which theproduct sample terminal10 is equipped, the database is preferably operably coupled to theprocessor30 from an offsite or online location, so to prevent loss of data upon damage to the product sample terminal, and optimize the speed, storage, and data aggregation capabilities of the database andprocessor30. Where theprocessor30 is linked to components requiring wireless electronic communication, the link is preferably a secure one to prevent tampering with the physical products stored in theproduct sample terminal10 or with the electronic data transmitted over the link. In particular, theprocessor30 may be securely coupled to an offsite server over, for example, a modem, Ethernet, wireless, Bluetooth™, 3G, or GPRS connection.
• The memory, and specifically the database, to which theprocessor30 is linked is preferably populated with one or more consumer data sets. Such consumer data sets may be provided by the retailer or a third party database maintainer who has previously collected identification tied to a particular consumer, assigned that consumer a unique database entry and one or more consumer identification parameters, and populated the entry with additional consumer characteristics such as demographic and residency information, product purchase history and brand loyalties, food allergies, relational links to other customers, other retail locations the consumer frequents, and even past product sampling events in which the consumer has participated. In certain instances, the consumer characteristics may even include data aggregated from predictive modeling based on purchasing frequency and seasonal purchasing trends. For example, past data collected from the consumer may reveal that the consumer purchases ketchup once per year in July, or increases his or her purchase of baking products from November through January. Although the consumer data sets may be indexed by a customer ID, the data set may be indexed by any suitable parameter.
• It is generally anticipated that manufacturers, retailers, and consumers may gain the most benefit from tying a particular consumer's interaction at the product sample terminal with that consumer's participation in a customer loyalty program. In such an instance, the enrollment of the consumer occurs at some point prior to the consumer's encounter with the product sample terminal. In this way, the consumer identification process can be accomplished by accepting a customer loyalty card with which one or more consumer identification parameters are linked. Alternatively, the consumer identification parameters may be collected through an online promotion subscription program, through a credit card or club membership, through the consumer volunteering to participate in product sampling events, or through other means of data aggregation and tracking, as is known in the art. In any of these ways, at least one consumer characteristic may be tied to a consumer identification parameter, the characteristics accessible by the product sample terminal to potentially determine730 and provide an appropriateproduct sampling event700, and further accessible by the manufacturer in analyzing790 data collected through theproduct sample terminals10.
• While it is preferred that theparticular consumer12 already be linked to a consumer data set stored in the database operably coupled to theprocessor30, theproduct sample terminal10 may alternatively prompt the consumer to create a new database entry, and any feedback provided by the consumer is then stored in the database with some means for identifying the consumer in future product sampling events and future purchases. Such a supplemental entry mechanism permits consumers not otherwise associated with a customer loyalty program to participate in aproduct sampling event700, providing valuable feedback to the manufacturer. Additionally, the new consumer registration could potentially simultaneously enroll the consumer in the retailer's customer loyalty program.
• In an alternate embodiment, theconsumer identification step720 may be skipped entirely, and instead theproduct sampling event700 may include providing the consumer with aunique product sample740. Specifically, the product sample packaging may include a unique identifier, itself, which the consumer is instructed to scan at the purchase point. Uponcheckout770, the consumer may scan the product sample packaging, which triggers thestorage780 of thesampling event700 at the point of purchase. This consumer behavior may be particularly encouraged if the product sample packaging also includes a coupon for a discounted or free purchasable product or product correlating to the sampled product. Although this embodiment incorporates uncertainty into the system, by requiring theconsumer12 to keep and scan the product sample packaging rather than disposing of it, and though the sample may not be directly tied to the consumer who sampled rather than a consumer who obtains a discarded wrapper, the packaging permits for linking a purchase with aproduct sampling event700 even if theconsumer12 does not correlate to a database entry.
• In addition to storing the consumer data set, the database may also contain information pertaining to theproduct sample terminal10. Such product sample terminal information may include particular terminal identification information, sample distribution information, timestamps, incidence of tampering, or any other suitable terminal data. Although the memory is described herein as constituting a database, the data may alternatively or additionally be stored in any other data storage format, including a generic table in memory, a Microsoft Excel or Access file, or a text file.
Distributing the Product Sample
• In its simplest form, after theconsumer12 activates710 theproduct sample terminal10 and provides consumer identification parameters via a customer loyalty card or other identifying stimulus, aproduct sample14 is dispensed740.
• In another execution, after the consumer identification parameters are accepted720 by theidentification input unit16 and theprocessor30 matches the consumer identification parameters to a consumer data set stored in the database, theprocessor30 may retrieve one or more consumer characteristics from the consumer data set. As described above, these consumer characteristics may include everything from past purchases to demographic information, and may inform the variety, quantity, or other characteristic of product sample distributed to the consumer. For example, if one of the consumer characteristics stored in the database identifies the consumer as having children, the processor may input this data into a preprogrammed instruction set, as is known in the art, and distribute a yogurt sample specifically targeted to toddlers. Another example of consumer characteristic used may be brand loyalty—specifically, if the consumer previously purchased only one brand of chip, the processor may determine that a competing brand should be distributed in an attempt to shift the consumer's purchase habits.
• As will be explained in greater detail below, an additional consumer characteristic with which the processor may determine the type, quantity, or quality of product sample to distribute is consumer promotional value. In particular, the database may contain data aggregated from past product sampling events conducted at that or a linked product sample terminal. The database may further contain information regarding whether the consumer purchased the item distributed in the product sample event. Accordingly, if a consumer made past purchases of sampled products, that consumer may be assigned790 a high consumer promotional value. Depending on how theprocessor30 has been programmed, theprocessor30 may thus determine that theconsumer12 with high consumer promotional value should be provided with a special coupon or voucher for a free product, with several different varieties ofproduct samples14, or with more than one of thesame product sample14. Aconsumer12 with low consumer promotional value—for instance, a consumer with which no purchase event is associated with a product sampling event—may be provided with a lower quality orsmaller product sample14 due to the low probability that theconsumer12 will purchase the product regardless of its characteristics. Additionally, theproduct sample terminal10 may limit the number of product samples received by anyparticular consumer12 based on the consumer promotional value or the number ofproduct samples14 remaining in the productsample storage container18. Becausedifferent product samples14 may be selected by theprocessor30 for distribution to different consumers, it follows that theproduct sample terminal10 may be equipped with more than one brand, variety, or size ofproduct sample14.
• As indicated in the description of the product sample terminal's10 structure, and as illustrated inFIG. 1, theproduct sample terminal 10° may include an interactivevideo touch screen19 that both outputs information and prompts to theconsumer12, and accepts feedback from theconsumer12. In a manner well known to persons having ordinary skill in the art, theproduct sample terminal10 may present the consumer with a general product overview, brand and pricing information. Additionally, theinteractive screen19 may solicit immediate feedback from theconsumer12 prior or subsequent to distributing the one ormore product samples14. For example, the interactive screen may solicit input from the consumer regarding flavor preference, preferred size, texture, or other product characteristic, and then distribute the product sample corresponding to the consumer's feedback. Further, after distributing the sample, theinteractive screen19 may ask theconsumer12 whether he or she enjoyed the sample, or whether they would like to sample another variety of the product. The responses to these questions; in addition to questions pertaining to the consumer's favorite flavors, colors, textures, scents, etc. related to the product sample, may then be stored in the database for analysis and appropriate selection ofproduct samples730 in future product sampling events.
• In such a way, theproduct sample terminal10 can further increase the likelihood that a consumer will purchase an item correlating to theproduct sample14 because of a positive interaction at the product sample terminal and enjoyment of the product sample. In this embodiment of the method, it may further comprise measuring the time spent by the consumer at the product sample terminal. Such time data may provide valuable insight to the manufacturer pertaining to the consumer's likelihood of purchase based upon the amount of product information provided to the consumer, the number of different product samples distributed, and the amount of control granted to the consumer in selecting a product sample to be distributed.
• Although theproduct sample terminal10 may adjust the manner or type of product distributed to theconsumer12, theproduct sample terminal10 may alternatively provide identical product samples to every consumer. Although this embodiment of the method may decrease the number of consumers to which a particular product sampling event appeals, it, too, provides valuable information to the manufacturer pertaining to the general appeal of a particular product. Additionally, this embodiment requires a far less complicated distribution and maintenance system, as it only distributes one product in every consumer interaction.
• The disclosed method additionally provides for adjusting the variety, quantity, or other product sample attributes based upon one or more retail location qualities. For example, a retail location quality may include the store's geographic location, the store hours, primary distribution centers, secondary distribution centers, relationships with manufacturers, cost of goods sold, price per sample distributed, retail location traffic, employee work schedules, shopper traffic patterns, or any other suitable retail location qualities. One application of adjusting product sample distribution based on retail location qualities may be limiting the number of samples distributed based on the predicted traffic within a period of time—if a retail location is particularly busy between 4:00 pm through 6:00 pm on weekdays, theprocessor30 may determine that each consumer receive only oneproduct sample14 regardless of the consumer promotional value or any other consumer characteristic. Additionally, retail location qualities may contribute to determining whether a product sample requiring heating or cooling is distributed. In periods of high traffic, theprocessor30 may determine it most appropriate to distribute a non-perishable product sample, whereas in lower traffic periods, the greater time required for preparation of a product sample, such as through heating or cooling, may be more appropriate.
• Either simultaneous with the execution of theproduct sampling event700—i.e., distribution of the product sample to the consumer—or immediately following it, theprocessor30 may assign one or more product sample attributes to theproduct sampling event700. Such product sample attributes may include the number of product samples dispensed to the consumer, whether the product sample packaging included a coupon, the variety (e.g. size, flavor, texture) of product sample dispensed, the time at which theproduct sampling event700 was executed, the purchase price corresponding to a purchasable product correlated to the product sample, or the shelf life or perishability of the product sample. Accordingly, the product sample attributes are stored by the processor in a database entry corresponding to the consumer data set, such that the unique time, date, or other product sample attribute is directly correlated to that specific consumer in the database for future analysis and data aggregation.
• To encourage immediate purchase of the purchasable product correlating to a product sample, it is of course preferable to provide such purchasable products in close vicinity of the product sample terminal. In one embodiment, illustrated inFIG. 1, the product sample terminal may itself be equipped with product shelves11 providing product information, purchase price, and purchasable product. Alternatively, the purchasable product may be in a nearby aisle or otherwise close to the product sample terminal to accommodate the consumer's12 desire to purchase a product just sampled. Additionally, complimentary products may be positioned with the purchasable product just distributed as a product sample. As mentioned above, crackers with cheese, cookies and milk, and chips and dip make obvious combinations for complimentary products.
Data Collection and Correlation at the Purchase Site
• Because the ultimate value of the method lies in determining theeffectiveness790 of a promotional event on a consumer'spurchasing decisions750, it follows that the method must ultimately include determining780 whether the consumer did, indeed, make a corresponding purchase subsequent to theproduct sampling event700. Identifying theconsumer12 at the purchase site is generally accomplished in the same manner as at theproduct sample terminal10. For example, identifying theconsumer12 through scanning a customer loyalty card, receiving credit card information, or accepting biometric data, are all appropriate. Alternatively, also as addressed above, the consumer may be identified simply by scanning the product sample packaging in one embodiment of the method. The purchase site is preferably linked electronically to theprocessor30 of theproduct sample terminal10 and, accordingly, the database in which the consumer identification parameters and product sample attributes were stored previously.
• Upon identification of the consumer at the purchase site, purchase site data, such as the time, date, number of items purchased, etc., should be stored780 in the database. Additionally, with each purchased product scanned by the consumer, the processor should determine whether the consumer purchased a product correlating to theproduct sample780. This step is accomplished by theprocessor30 accepting purchase item data associated with the one or more purchased items scanned at the purchase site. As is known in the art, the purchased items at a retail location are generally provided with a stock-keeping unit, or SKU, which uniquely identifies the product, its size, flavor, variety, batch number, and a variety of other identifiers. This purchase item data, after being stored in the database, is processed so as to correlate the purchase item data with product sample attributes for determining whether the purchase item data matches the product sample attributes for each of the consumer's one or more purchaseditems780. Specifically, the processor aggregates in the database the consumer identification parameters, product sample attributes, and purchase item data.
• Accordingly, if theconsumer12 was provided with Cookie Sample A, and purchased Cookie Product A, a match would be indicated in the database. If, however, the consumer instead purchased Cookie Product B, a competitor to Cookie Product A, this data would be registered in the database, as well. It should be noted that the consumer's arrival at a purchase site need not be the same day, same month, or any other time period with respect to theproduct sampling event700 for the purchase item data to be registered. To create the most effective data gathering and analysis parameters, a period of time prior and subsequent to the event (for example, four months prior/following the sampling event) will be used to track if the sampled SKU, or correlating SKUs, such as if other flavors of the sampled product, were purchased, or if the consumer purchased a competing product rather than the sampled product.
• The temporal component of the purchase will, however, be noted in the database. For example, the fact that theconsumer12 purchased Cookie Product A within the hour of sampling Cookie Sample A will be stored in the database, as would the fact that the consumer, instead, purchased Cookie Product A two months after theproduct sampling event700. Relatedly, and because past purchase history by the consumer is also stored in the database, the fact that the consumer purchased Cookie Sample A weekly in the two years preceding theproduct sampling event700, will also be noted in the database. All of these items of data may be aggregated and analyzed invarious ways790, as is known in the art of statistical analysis, to provide valuable insight to manufacturers, retailers, advertisers, etc. in targeting consumers and optimizing future promotional activities.
• It should further be noted that the purchase site need not necessarily be the site at which theproduct sampling event700 was conducted. For example, the purchase site may be an online retailer, with which the consumer identification parameters are tied to the same database accessible by the product sample terminal. Additionally, while the electronic processing described above is preferential in determining whether a consumer purchased a product correlating to aproduct sampling event700, alternative means of determining such a correlation are anticipated, as well. In one variation, a consumer may be asked by a retail location employee, a manual payment terminal entry, an email, phone call, or even a mail-in form, if theirpurchase decision750 was affected by theproduct sampling event700.
Assignment of Promotional Event Values and Consumer Promotional Values
• Subsequent to aggregation780 of the consumer identification parameters, product sample attributes, and purchase item data, theprocessor30 may assign790 a promotional event value to theproduct sampling event700 in the database. More particularly, this promotional event value quantifies the number of consumers who were presented with theproduct sampling event700 and purchased a product correlating to theproduct sampling event700. More valuable than present promotional data analysis, which generally ties sales increases with timing of promotional events and may be skewed by unrelated factors, the direct association between theproduct sampling event700 with a product purchase provides specific effectiveness feedback to manufacturers. This effectiveness not only assists manufacturers in planning future promotional events, but also assists in determining valuable product lines and in developing new products.
• The method of measuring effectiveness is also more valuable than distribution of coupons, without product samples—one common promotional mechanism currently in use. In using a coupon, a consumer is essentially showing their proclivity for saving money, whereas in purchasing a product previously sampled, the consumer is making the far more bold assertion that they like a particular product. Particularly where the data shows that a consumer previously purchased a competing brand of product, the tying of a promotional event to a related purchase illustrates that the consumer prefers the product sampled over the brand to which they were previously loyal. Further, such aggregation may demonstrate that a new product has added new consumers to the category—such that the product has caused the category to grow—obviously constituting valuable data in determining the success of a product line.
• Beyond measuring the effectiveness of a promotional event over all consumers to which the event was offered, the presently disclosed method also provides a means for assigning a consumerpromotional value790 to a particular consumer. Specifically, on a local scale, the consumer's likelihood to purchase a product based on their being offered aproduct sampling event700 provides manufacturers a means of rating customers. A manufacturer, through analysis of the database, may cause theproduct sample terminal10 to be programmed such that consumers with a consumer promotional value above a certain limit, are provided with higher value samples or a greater quantity of samples, because it is more likely the consumer will convert theproduct sampling event700 into a sale. Conversely, consumers with a relatively low consumer promotional value may be offered fewer samples in a particular period, or samples costing the manufacturer less to provide, due to the low probability that the consumer will purchase a product because of aproduct sampling event700. In this way, consumer promotional values may be incorporated as one of the consumer characteristics on which the processor relies for instructions in dispensing740 product samples. The value of this process of product sampling optimization is obvious, providing valuable consumer feedback to the manufacturer, and high quality goods and hands-on control of product distribution to the consumer.
• This aggregated data, including the promotional event values and the consumer promotional values, may be packaged in countless ways as valuable products to manufacturers and others. As is readily understood in the field of data aggregation and statistical analysis, the database may be analyzed in the context of numerous parameters, such as consumer demographics, product lines, seasons, socioeconomic conditions, to assist manufacturers in making investment decisions in ways not before available in the field of sampling. Additionally, retail locations, wholesalers, or distributors may pay a data aggregator for the linked database, but may instead pay a fee for the raw customer sampling data.
Method of Providing Consumer Feedback for Pre-Market Items
• In a manner that may or may not be identical to that previously described, but in which the data may be used for an alternate purpose, there is also disclosed herein a method for providing data to manufacturers, retailers, advertisers, distributors, etc., the feedback being solicited from a consumer regarding product preferences. In particular, in one embodiment a product feedback terminal—which may be structurally the same to the product sample terminal—is situated in a retail location so to be accessible to a consumer. In operation, the product feedback terminal solicits product preference input from a consumer through a consumer input unit. The consumer input unit may comprise the sameinteractive video screen19 described previously, a keyboard or keypad interface, a voice recognition response recorder, or any other appropriate mechanism for obtaining consumer responses. Additionally, the product feedback terminal should be equipped with a consumer output unit, such as an audio-visual interface, which may present product information and elicit responses from the consumer.
• Aprocessor30 is operably coupled to a database, either offsite or contained in a hard disk with which the product feedback terminal is equipped, for accepting and manipulatingconsumer feedback850. The processor additionally assigns product preference qualities to a product sample, where the product sample need not necessarily be physically dispensed to the consumer, but qualities of which may be described and illustrated through the consumer output unit. Such product preference qualities may include flavor, color, texture, size, packaging, or any other characteristics appropriately assigned to a product sample.
• The product feedback terminal then elicits840 entries from the consumer through the consumer input unit pertaining to each of the one or more product preference qualities. For example, the consumer may be asked to rate in order of most preferred a variety of fruit flavors for popsicles. The consumer's entries are then stored in the database, and aggregated across allconsumer entries850. In an embodiment, the product feedback terminal may also distribute a product sample by executing aproduct sampling event700 in a manner identical to that described above. The consumer may then be asked for additional entries regarding their like or dislike of the product sampled, whether the flavor was as they expected, whether they would purchase the product, etc.
• This embodiment of the claimed method is likely most beneficial in testing different marketing messages for products in the retail pipeline. Specifically, manufacturers, advertisers, retailers, etc. may test the efficacy of a marketing message through the measurement of feedback or product sampling events. For example, if data is collected amongst 1,000 product feedback terminals, half touting a product with “50% More Fiber” and the other half advertising the same product as, “Improved Taste”, an assessment as to the effectiveness of a marketing message can be made in considering the number of consumers who approached the terminals, accepted a product sample, or were otherwise interested by the message.
• Further, this embodiment of the claimed method is relevant to a manufacturer's decision-making regarding pre-market items. By obtaining aggregated data regarding preferred flavors, descriptions, colors, or other qualities, and immediately updating the database as appropriate, the manufacturer can make informed decisions regardingnew product investments860. Additionally, decision-making does not have to await the conclusion of the protracted surveying processes currently in use. Instead, the dynamic database-building provided in the presently disclosed method allows for a manufacturer to determine when and where to invest in development of certain products, based on real-time user feedback. Such a method also assists retailers in determining allocation of shelf-space and whether to form relationships with particular manufacturers.
• FIG. 9 is a flowchart illustrating at least one of the presently disclosed embodiments.FIG. 9 illustrates a process by which a customer, or someone acting on behalf of a customer, can interact with a device to obtain a sample that reflects the customer's preferences or interests. For example, these preferences and interests can be determined by the customer's shopping behavior online, for example, when ordering groceries online to be delivered directly to the customer or to be obtained by a store worker and then provided to the customer when the customer arrives at the store. The customer's preferences can also be determined by analyzing the products the customer purchased at the store itself.
• As shown, theprocess900 can begin and proceed to step905, where the customer's preferences are obtained, for example, at a server. Here, the customer's preferences and interests can be determined to later be used for assessing the appropriate sample to provide the customer. For example, the customer's preferences and interests can be determined by analyzing the customer's shopping behavior online. More particularly, theprocess900 can analyze the products a customer purchased and associate one or more of those products with one or more samples located within a device that holds a plurality of samples. One manner of performing thisstep905 is to analyze the products for a particular category, and a sub-category within that category. For example, if the customer purchases female deodorant theprocess900 can determine that the customer is female and purchases toiletries from the store where the customer shops online, and from this data, provide the customer with female shampoo (i.e., a female toiletry). Theprocess900 can assign an alphanumeric value to the categories and sub-categories (e.g., assigning a “F” for female and “T” for toiletry). Theprocess900 can also assign an alphanumeric value based on the cost of the products purchased by the customer to determine the appropriate price range of the customer, for example “1” for a low cost product and “9” for a high priced product. For example, a low-cost female deodorant could correspond to the code “FT1”. Of course, multiple products can be analyzed at the same time to provide an alphanumeric identifier of the customer's preferences and interests. As discussed below, this alphanumeric identifier can then be compared against an alphanumeric identifier of available samples to provide one or more samples to the customer.
• The customer's preferences and interests can also be determined by analyzing the customer's purchases at the store itself. For example, a user can purchase products at the store and obtain a code on a receipt from the checkout line. The customer can then communicate with the product sample terminal by scanning or inserting the receipt into the product sample terminal to provide the user with a free sample that is customized to the user's preferences and interests. In this embodiment, the preferences and interests can be determined by the customer's in-store purchases, online purchases, online browsing behavior, or any combination of the above.
• Once the customer's preferences are determined, theprocess900 proceeds to step910 where the order is received from the customer. For example, the customer may order groceries online either for home delivery or store pick up, and may enter such items in an online shopping cart as is well known in the art. The customer could also purchase items in the store in a conventional manner.
• Theprocess900 then proceeds to step915 where either the customer, or someone acting on behalf of the customer, interacts with a device to obtain a sample based on the customer preferences determined instep905. In this step a “user” (defined here as either the customer or someone acting on behalf of the customer) can interact with any device that holds the samples, for example a kiosk or theproduct sample terminal10. The device can otherwise be a collection of containers that hold samples, either separately or together. Here, the user can interact with the device by either inputting a user identification (for example by scanning a card or entering the user identification) or the online shopping system can provide that information automatically to the device. The customer can also scan or insert a receipt that was provided at the checkout line and that instructs the user to visit theproduct sample terminal10 for a free sample. The user can alternatively interact with thedevice10 in any other manner, and thedevice10, or a system external to the device, can match the alphanumeric value associated with the user's preferences with the various alphanumeric values associated with the samples maintained by the device. Once a match is determined, thedevice10 can then dispense a sample corresponding to the user's preferences.
• Instep920, the product can be provided to the user, e.g., by including the sample within the ordered goods or by dispensing the product at thedevice10. For example, the user can be a person working for the store or obtaining items at the store on the customer's behalf. Here the user can obtain the sample instep915 and include it in the order instep920. The sample and ordered goods can then be provided to the customer instep925.
• Following delivery, theprocess900 can proceed to step930 where the customer is targeted with a marketing campaign. For example, theprocess900 can identify the customer instep905 or910 when the customer orders goods (e.g., by user name and password) or instep915 when the user obtains the sample (e.g., by inputting the customer's identification code, or by scanning a card or image identifying the customer, or through biometric indicia, or through any other manner of identifying the customer). Through this identification, it can be determined whether the customer purchases a product associated with the sample as discussed above. The customer can then be targeted with a marketing campaign, for example the customer can be emailed about the product. Followingstep930 theprocess900 ends.
• The matter set forth in the foregoing description and accompanying drawings is offered by way of illustration only and not as a limitation. While particular embodiments have been shown and described, it will be apparent to those skilled in the art that changes and modifications may be made without departing from the broader aspects of applicants' contribution. The actual scope of the protection sought is intended to be defined in the following claims when viewed in their proper perspective based on the prior art.

Claims (14)

What is claimed is:

1. A system comprising:

a location that holds samples of a product in a product sample storage container and/or distributes samples with a product sample dispenser;

one or more processors, in communication with the location, that, collectively or independently:

obtain customer preferences of a customer;

compare the customer preferences to sample data associated with the samples;

determine one or more samples that most closely match the customer preferences;

communicate with the location to deliver a sample of the product to the customer;

determine whether the customer purchased the product associated with the sample after delivery of the sample; and

assign a sampling event value based on the step of determining whether the customer purchased the product.

2. The system ofclaim 1, wherein the one or more processors determine, based on the sampling event value, whether to provide further marketing communications to the customer relating to the product.

3. The system ofclaim 1, wherein the customer preferences are determined based on online shopping performed by the customer.

4. The system ofclaim 1, wherein the customer preferences are represented by a customer preferences alphanumeric value, the samples include multiple different samples corresponding to different products and having sample alphanumeric values, and the step of comparing the customer preferences to data associated with the samples includes comparing the customer alphanumeric values with the sample alphanumeric values.

5. The system ofclaim 1, wherein the customer preferences includes a past purchase history of products purchased by the customer.

6. The system ofclaim 1, wherein the customer preferences include data relating to customer behavior at past sampling events.

7. The system ofclaim 1, further comprising the step of determining a probability of the customer purchasing the product.

8. A method comprising:

providing a location that holds samples of a product in a product sample storage container and/or distributes samples with a product sample dispenser;

obtaining customer preferences of a customer;

comparing the customer preferences to sample data associated with the samples;

determining one or more samples that most closely match the customer preferences;

providing a sample of the product to the customer based on the customer preferences;

determining whether the customer purchased the product associated with the sample after providing the sample; and

assigning a sampling event value based on the step of determining whether the customer purchased the product.

9. The method ofclaim 8, further comprising determining, based on the sampling event value, whether to provide further marketing communications to the customer relating to the product.

10. The method ofclaim 8, wherein the customer preferences are determined based on online shopping performed by the customer.

11. The method ofclaim 8, wherein the customer preferences are represented by a customer preferences alphanumeric value, the samples include multiple different samples corresponding to different products and having sample alphanumeric values, and the step of comparing the customer preferences to data associated with the samples includes comparing the customer alphanumeric values with the sample alphanumeric values.

12. The method ofclaim 8, wherein the customer preferences includes a past purchase history of products purchased by the customer.

13. The method ofclaim 8, wherein the customer preferences includes data relating to customer behavior at past sampling events.

14. The method ofclaim 8, further comprising the step of determining a probability of the customer purchasing the product.

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