US20140250014A1 - Send and receive side control of money transfer parameters - Google Patents

Abstract

A computer system in a money transfer transaction. A request is received from a sender on a send computer to send a money transfer having a send amount. The sender is prompted on the send computer to select one or more parameters associated with the money transfer, the one or more parameters comprising money transfer receiver information including a receiver location. Money transfer fees associated with the money transfer are analyzed for a plurality of receive locations proximate the receiver location based on the selected one or more parameters. A receive location offering a lowest money transfer fee is selected from the plurality of receive locations. The send amount and fee for the selected receive location are collected from the sender. Information related to the money transfer is then stored, including the selected one or more parameters and the receive location, in a money transfer server.

Description

CROSS-REFERENCE TO RELATED APPLICATION
• This application is a division of U.S. patent application Ser. No. 13/453,347, filed Apr. 23, 2012, entitled SEND AND RECEIVE SIDE CONTROL OF MONEY TRANSFER PARAMETERS, which application is incorporated herein by reference in its entirety and for all purposes.
TECHNICAL FIELD
• The present invention relates to computer systems for money transfers. More particularly, the present invention relates to systems and methods for providing money transfer senders and receivers the ability to control and modify parameters associated with the money transfer.
BACKGROUND
• A number of businesses offer money transfer and other services through a network of agents. A customer that desires to use these services to transfer money to a third party can take the money to an agent of the money transfer service. The agent accepts the money, obtains necessary information such as the customer's identity and the identity of the receiver, and initiates a transaction. The money transfer options or parameters that are selectable by the sender are limited to the amount of the money transfer, the location of receipt of the money transfer, and the recipient of the money transfer.
• After processing, the money transfer is then made available to the receiver at another location operated by the money transfer service. The receiver can retrieve at the money transfer by going to the location and providing personal information and money transfer confirmation number to the receiving agent at the receive location. When the information provided by the recipient has been verified, the receiving agent then distributes the money to the receiver based on the money transfer amount. However, the parameters of the money transfer are set by the sender, and the receiver has limited ability to modify the money transfer parameters to meet personal requirements and conveniences.
SUMMARY
• In one aspect, the present disclosure relates to a method for operating a computer system in a money transfer transaction. A request is received from a sender on a send computer to send a money transfer having a send amount. The sender is prompted on the send computer to select one or more parameters associated with the money transfer, the one or more parameters comprising money transfer receiver information including a receiver location. Money transfer fees associated with the money transfer are analyzed for a plurality of receive locations proximate the receiver location based on the selected one or more parameters. A receive location offering a lowest money transfer fee is selected from the plurality of receive locations. The send amount and fee for the selected receive location are collected from the sender. Information related to the money transfer is then stored, including the selected one or more parameters and the receive location, in a money transfer server.
• In another aspect, the present disclosure relates to a system for generating and processing a money transfer transaction. A send computer is configured to receive a request from a sender to send a money transfer having a send amount. The send computer is also configured to prompt the sender on the send computer to select one or more parameters associated with the money transfer, the one or more parameters comprising money transfer receiver information including a receiver location. The send computer is configured to analyze money transfer fees associated with the money transfer for a plurality of receive locations proximate the receiver location based on the selected one or more parameters. The send computer is further configured to select a receive location from the plurality of receive locations offering a lowest money transfer fee. The system further includes a money transfer server including a memory configured to store information related to the money transfer including the selected one or more parameters in a money transfer server.
• In a further aspect, the present disclosure relates to a method for operating a computer system in a money transfer transaction. Information related to a money transfer transaction including a send amount and one or more selectable parameters is generated by a sender on a send computer at a first location and stored. The money transfer transaction is processed at a second location remote from the first location. Particularly, the sender is prompted on the send computer to select one or more parameters associated with the money transfer, the one or more parameters comprising money transfer receiver information including a receiver location. Money transfer fees associated with the money transfer are then analyzed for a plurality of receive locations proximate the receiver location based on the selected one or more parameters. A receive location offering a lowest money transfer fee is selected from the plurality of receive locations. The send amount and fee for the selected receive location are collected from the sender. Funds are then released to the receiver in the send amount in accordance with the selected or modified one or more parameters.
• While multiple embodiments are disclosed, still other embodiments of the present invention will become apparent to those skilled in the art from the following detailed description, which shows and describes illustrative embodiments of the invention. Accordingly, the drawings and detailed description are to be regarded as illustrative in nature and not restrictive.
BRIEF DESCRIPTION OF THE DRAWINGS
• FIG. 1 is a block diagram of an embodiment of a system that allows control and modification of money transfer parameters by the money transfer sender and/or receiver.
• FIG. 2 is a flow diagram of an embodiment of providing money transfer senders and receivers the ability to control and modify parameters associated with the money transfer.
• FIG. 3 is a flow diagram of an embodiment of providing money transfer senders and receivers the ability to control and modify parameters associated with the money transfer and calculating an updated fee based on selected or modified parameters.
• While the invention is amenable to various modifications and alternative forms, specific embodiments have been shown by way of example in the drawings and are described in detail below. The intention, however, is not to limit the invention to the particular embodiments described. On the contrary, the invention is intended to cover all modifications, equivalents, and alternatives falling within the scope of the invention as defined by the appended claims.
DETAILED DESCRIPTION
• FIG. 1 is a block diagram of an embodiment of asystem10 for sending and receiving money transfers.System10 includes a sendcomputer12 at asend location14 and a receivecomputer16 at a receivelocation18. The sendcomputer12 and the receivecomputer16 communicate with acentral server20, for example via a communication network such as the internet. In some embodiments, asender interface22 is connected to thesend computer12, and areceiver interface24 is connected to the receivecomputer16. Thesystem10 facilitates the sending of money transfers through the sendcomputer12, and the receipt of the money transfer through the receivecomputer16.
• The sendlocation14 may be a facility that is approved by a financial services organization to send purchase requests for money transfers to theserver20. The sendlocation14 may be a store or dedicated location that provides redemption services for money transfers. Alternatively, the sendlocation14 may access a computer remotely, such as via a telephone call or the internet. The sendcomputer12 is operated by an agent at the approvedsend location14. The sendcomputer12 may include software that facilitates entry of information to request sending the money transfer for subsequent transmission to theserver20 for approval. The agent at the sendlocation14 may also review purchaser identification and accept funds from the sender of the money transfer. In some embodiments, the agent accepts funds on behalf of the financial services organization. The sendlocation14 may also include a telephone (not shown) or other voice communications device to contact the financial services organization if questions arise during the money transfer request process. While asingle send location14 is shown inFIG. 1, in actual implementation, thesystem10 includes a plurality of sendlocations14 that each includes asend computer12 that communicates with theserver20.
• In alternative embodiments, thesend computer12 may be any computer configured to provide information to theserver20 via a secure internet or server connection. For example, the sendcomputer12 may be a home computer, kiosk, or other interactive device. The sendcomputer12 may include a web browser or other application that provides a user interface to enter information to send a money transfer. The web browser may allow for entry of sender identification information and sender account information, the latter of which authorizes withdrawal of funds from an account with a financial institution to fund the money transfer. As another example, thesend computer12 may be configured to receive money transfer send information from the sender via telephone or interactive voice recognition systems. As a further example, a telephone at thesend location14 may be used to contact a call center (not shown) to initiate a send request to theserver20. Thesend computer12 may also be located remotely from thesend location14.
• The receivelocation18 may be an institution that is approved by the financial services organization to receive money transfers for the benefit of a receiver associated with the institution and issue funds to the money transfer receivers. As discussed above, the receivelocation18 may be institutions such as a correctional facility, custodial care facility, a court, or a school. The receivecomputer16 at the receivelocation18 may be operated by an approved employee of the institution using thereceiver interface24. The receivecomputer18 may include software that facilitates retrieval of information about money transfers sent to the institution for the benefit of receivers associated with the institution. The employee operating the receivecomputer16 at the receivelocation18 may also, in some cases, review the information associated with the money transfer, such as the amount and purpose of the money transfer funds. If approved, the employee issues funds to the money transfer receiver's account at the institution. The receivelocation18 may also include a telephone or other voice communications device to contact the financial services organization if questions arise during the money transfer receipt process. The receivecomputer16 may alternatively be located remotely from the receivelocation18. While a single receivelocation18 is shown inFIG. 1, in actual implementation, thesystem10 includes a plurality of receivelocations18 that each includes a receivecomputer16 that communicates with theserver20.
• Theserver20 may be housed and/or operated by or on behalf of the financial services organization that, among other functions, approves and coordinates send transactions of money transfers at thesend location14 and receive transactions of money transfers at the receivelocation18. Theserver20 facilitates approval of send requests from thesend location14 and receive requests from the receivelocation18. In some embodiments, theserver20 is configured to process send and receive requests automatically. In other embodiments, theserver20 provides information to a user at the financial services organization for review and approval. For example, theserver20 may be connected to acomputer26 that provides an interface to a user at the financial services organization to review and approve or deny money transfer send or receive transactions. In some embodiments, theserver20 provides compliance functions for money transfer transaction. Theserver20 includes storage capabilities to store information from money transfer send transactions for later retrieval during the money transfer receive approval process. In addition, theserver20 may store other information such as, for example, past customer money transfer send/receive activity, customer account information, and computer identification and log-in information for thesend computer12 and receivecomputer16.
• As will be described in more detail herein, thesystem10 facilitates customization of money transfer transactions by allowing the money transfer sender and/or receiver to select or modify parameters associated with the money transfer. The ability of the sender and/or receiver to select or modify parameters allows for processing of a money transfer that is tailored to the specific needs and conveniences of the sender and/or receiver. In addition, the financial services organization can use the customization feature to give the sender or receiver multiple pricing options for a money transfer transaction provide discounted fees for using identified or promoted services.
• FIG. 2 is a flow diagram of an embodiment of providing money transfer senders and receivers the ability to control and modify parameters associated with the money transfer. Instep50, the financial services organization receives a request from a money transfer sender to send a money transfer. For example, the sender may enter asend location14 and work with an agent at thesend location14 to set up a money transfer. To set up the transaction, the sender may provide information to the agent such as the sender's identification, the money transaction receiver's identification, the amount of the money transfer, and the location and channel through which the receiver can retrieve the money transfer. The agent may enter the information on thesend computer12. Alternatively, the sender may provide the information on thesend computer12 via thesender interface22.
• After setting up the money transfer, in step52, the sender is prompted via thesend computer12 to select one or more parameters associated with the money transfer transaction. The selectable parameters may include, for example, the channel of initiation or completion of the money transfer, service type, send or receive location, price, foreign exchange rates, and/or commission. The selectable parameters may also include delivery options including information about how the money transfer is distributed upon redemption (e.g., cash, account, debit card, bill pay, etc.). The selectable parameters may be presented to the sender, for example, based on the sender's preferences or needs or based on services, agents, or products that that the financial services organization wishes to promote.
• For example, in some embodiments, theserver20 maintains a database of user profiles, including information about past money transfer transactions and preferences. When a sender prepares a money transfer on thesend computer12, thesend computer12 may access the sender's user profile and suggest money transfer parameters (e.g., receiver, receive location, etc.) for selection based on the sender's money transfer history. This allows the sender to quickly select parameters for the money transfer, particularly if the sender frequently send money transfers to particular parties or receive locations.
• As another example, the sender may indicate to thesend computer12 or agent that the sender wishes to send a money transfer at a minimum cost. Thesend computer12 may then determine whether certain parameters can be selected to reduce the fee (including, for example, price, foreign exchange rate, and commission) associated with the money transfer. Thesend computer12 may, for example, provide a list of alternative receive locations, delivery options (e.g., cash, card, financial institution accounts, etc.), and service types (e.g., speed of delivery, currency, etc.) that have varying fees associated with them to allow the sender to select the combination of parameters that meets the sender's cost sensitivities and preferences for the money transfer transaction.
• In some embodiments, thesend computer12 is configured to use the receiver information provided by the sender on thesend computer12 to determine receive location(s) near the receiver that require the lowest fee to send the money transfer. For example, thesend computer12 may contact theserver20 after the sender provides the receiver's location information (e.g., home address, city, etc.). Theserver20 then analyzes stored information relating to the fees (e.g., price, foreign exchange rate, commission) for locations in the vicinity of the receiver's location. In some embodiments, theserver20 is programmed with a distance range from the receiver location within which to search (e.g., 20 miles). In other embodiments, the sender is prompted on thesend computer12 to provide the distance range within which to search. Theserver20 may then provide to thesend computer12 the fee associated with sending the money transfer for all locations within the distance range. In some embodiments, the locations are listed on thesend computer12 in order of fee amounts (e.g., lowest fee to highest fee). The sender may then be prompted to select the desired receive location. In alternative embodiments, the receive location may be automatically selected for the sender based on the lowest fee available to send the money transfer within the distance range. In some embodiments, when the receive location is selected, the receiver is required to receive the money transfer at the location selected by the sender (or automatically selected). That is, the receiver may be prevented from opting for a different receive location and receiving or paying the difference in associated fees. In alternative embodiments, the receiver may have the option to select a different receive location and pay or receive the difference in fees from the fees paid by the sender.
• As a further example, the financial services organization may promote products, services, or agents by providing reduced fees for selecting parameters associated with the promoted products, services, or agents. For example, thesend computer12 may be configured to promote a particular product or service by providing the sender with an option to select the promoted product or service after the sender has selected a similar product or service that is not being promoted. As another example, thesend computer12 may be configured to promote a particular receive location or agent by providing the sender an option to select a promoted location or agent after selecting a location or agent that is not being promoted. The list of promoted agents or locations may be limited to those that are geographically proximate to the originally selected agent or location.
• In some embodiments, the sender can also limit the parameters that may be selected or modified after the money transfer is sent. For example, the sender may prevent the receiver from selecting or modifying parameters that will change the method of delivery, receive location, or the way the funds are distributed upon redemption. As another example, the sender may prevent or limit the ability to modify or select parameters after the money transfer is sent, but before the receiver has redeemed the money transfer.
• When the sender has selected the one or more parameters as desired, thesend computer12 may calculate fees associated with the selected parameters. The sender may then pay the amount to be sent with the money transfer and the calculated fees to complete the send transaction. Information related to the money transfer, including the send amount and the selected parameters, are then sent to theserver20.
• In alternative embodiments, steps50 and52 are performed on asend computer12 remote from thesend location14. In these embodiments, the sender may use any computer or device configured to provide information to theserver20 via a secure internet or server connection. For example, thesend computer12 may be a home computer, kiosk, smart phone, point of sale, or other interactive device. Thesend computer12 may use various means to communicate with theserver20, including a mobile device application, email, mail, text messages, or voice/telephone interaction. Thesend computer12 may include a web browser or other application that provides a user interface to enter information to send a money transfer. The web browser may allow for entry of sender identification information and sender account information, the latter of which authorizes withdrawal of funds from an account with a financial institution to fund the money transfer. The sender may alternatively send the money transfer using a telephone, interacting with a live agent or with an interactive voice recognition system.
• After setting up the transaction remotely from thesend location14, the user may enter asend location14 to complete the money transfer send transaction by paying the send amount and any fees associated with the money transfer. When the sender is at thesend location14, the agent (or send computer12) may provide the sender with the option to select or modify the parameters associated with the money transfer. For example, if the sender can send the money transfer with reduced fees by modifying certain selected parameters (e.g., receive location, method of delivery), the agent or sendcomputer12 may provide the sender with the option to update the selected parameters to reduce the fees associated with sending the money transfer. After the sender selects the preferred parameters, the fees associated with the transaction are calculated, and the sender pays the send amount and fees to complete the transaction.
• In some embodiments, after sending the money transfer transaction, the sender receives a reference number or other money transfer identifying information. The sender may then provide the reference number to the receiver for redeeming the money transfer at the receivelocation18. Alternatively, the sender may provide receiver contact information (e.g., telephone number, email address, mailing address, etc.) when setting up the money transfer, which may be used be the financial services organization to provide the reference number to the receiver directly (e.g., via theserver20 or server computer26).
• Instep56, theserver20 receives the information associated with the money transfer, including the sender and receiver identification information, the send amount, and the parameters selected by the sender. In some embodiments, theserver20 stores the money transfer information in a systemic state in which the parameters associated with the money transfer can be altered prior to the time of receive. For example, the sender may alter the delivery options, receive location, service type, and so on by accessing the money transfer transaction via thesend computer12. The money transfer information including the modified parameters is then stored in theserver20.
• Instep58, the receiver provides identification information for the money transfer on the receivecomputer16, located at a receivelocation18 or remotely from the receivelocation18, to initiate the receive transaction. For example, in embodiments in which the receiver is provided a confirmation number, the receiver may enter the confirmation number on the receivecomputer16. The receiver may also be prompted to provide other information about the money transfer, including receiver identification information. The receivecomputer16 communicates with theserver20 to verify the provided money transfer identification information. Upon verification, the receivecomputer16 retrieves the money transfer information from theserver20.
• In step60, the receiver is then prompted on the receivecomputer16 to select or modify the one or more parameters associated with the money transfer. The parameters selectable or modifiable by the receiver may include the same parameters presented to the sender for selection, or may include additional parameters that are specific to the receiver. For example, the receiver may have the option to modify the delivery option, service type, and/or the location or channel of the transaction previously selected by the sender. The receiver may select or modify the parameters on receivecomputer16 at the receivelocation18 at the time of redemption of the money transfer.
• The receiver may also select or modify the parameters via a receivecomputer16 located remotely from the receivelocation18 prior to completing the money transfer transaction at the receivelocation18. The receivecomputer16 may be any computer or device configured to provide information to theserver20 via a secure internet or server connection. For example, the receivecomputer16 may be a home computer, kiosk, smart phone, point of sale, or other interactive device. The receivecomputer16 may use various means to communicate with theserver20, including a mobile device application, email, mail, text messages, or voice/telephone interaction.
• In one exemplary use, the receiver may use the receivecomputer16 to divide the money transfer into multiple transactions such that the sent amount is distributed among a plurality of recipients. For example, the receiver may opt to divide the money transfer into portions distributed to different financial institution accounts, to bill pay recipients, to other individuals, to charities, to receiver, and so on. In some embodiments, the sender may have the option to limit or prevent modification of the money transfer recipients, and the receivecomputer16 would limit the receiver's ability to modify this parameter accordingly.
• When the receiver has selected or modified the money transfer parameters to the receiver's preferences, then, instep62, the funds may be released to the receiver at the receivelocation18 in compliance with the selected or modified money transfer parameters. For example, if the sender or receiver has opted to release the funds to the receiver in the form of a debit card, the receivelocation18 provides the receiver with debit card with the send amount loaded onto it. As another example, if the sender or receiver has identified multiple recipients for the money transfer, the receivelocation18 and/orserver20 distributes the send amount in accordance with the selected delivery parameters.
• In some cases, the parameters selected or modified by the receiver can result in a change in the fees due for the money transfer transaction. For example, the parameters selected may result in a reduction or increase in the price of the transaction, the commission due, and/or the foreign exchange fee for the transaction.FIG. 3 is a flow diagram of an variation on the method described with regard toFIG. 2, taking into account the possibility of a change in fees due for a transaction.
• Steps58 and60 inFIG. 3 are substantially the same assteps58 and60 described above inFIG. 2. In this embodiment, rather than releasing the funds after the receiver selects or modifies the money transfer parameters, theserver20 and/or receivecomputer16 determines whether the receiver has selected or modified any parameters that may affect the fees for the money transfer transaction (decision step70). If theserver20 and/or receivecomputer16 determine that the selected or modified parameters do not affect the fees for the money transfer transaction (or if no parameters are selected or modified by the receiver), then, instep72, thesystem10 releases funds to the receiver in compliance with the money transfer parameters (similar to step62 discussed above).
• If, indecision step70, theserver20 and/or receivecomputer16 determine that the parameters selected or modified by the receiver change the fees due for the money transfer transaction, then, in step74, the receivecomputer16 recalculates the fee associated with the money transfer based on the parameters as updated by the receiver. For example, if the receiver modifies the speed at which the money transfer is available to make the money transfer available sooner, the fee for the transaction may increase. As another example, if the receiver updates the parameters to select a promoted product, service, agent, or location, the money transfer fees may decrease.
• Instep76, the amount sent in the money transfer is adjusted by a difference between the recalculated fee and the fee collected from the sender. For example, if the parameters selected or modified by the receiver results in a decrease in the fees due for the money transfer, the difference between the fee collected from the sender and the recalculated fee is added to the send amount in the money transfer. As another example, if the parameters selected or modified by the receiver results in an increase in the fees due for the money transfer, the additional fees are deducted from the sent amount. Alternatively, thesystem10 may be configured contact the sender, either automatically or in response to a request by the receiver, to pay the difference in fees due for the transaction.
• When the send amount has been adjusted pursuant to the increase or decrease in fees, then, instep72, the funds may be released to the receiver at the receivelocation18 in compliance with the selected or modified money transfer parameters (similar to step62 discussed above).
• Various modifications and additions can be made to the exemplary embodiments discussed without departing from the scope of the present invention. For example, while the embodiments described above refer to particular features, the scope of this invention also includes embodiments having different combinations of features and embodiments that do not include all of the above described features.

Claims (8)

The following is claimed:

1. A system for generating and processing a money transfer transaction, the system comprising:

a send computer configured to:

receive a request from a sender to send a money transfer having a send amount;

prompt the sender on the send computer to select one or more parameters associated with the money transfer, each of the one or more parameters comprising receiver information concerning the money transfer, the one or more parameters including a receiver location;

analyze money transfer fees associated with the money transfer for a plurality of receive locations proximate the receiver location based on the selected one or more parameters; and

select a receive location from the plurality of receive locations offering a lowest money transfer fee; and

a money transfer server including a memory configured to store information related to the money transfer including the selected one or more parameters in a money transfer server.

2. The method ofclaim 1, wherein the send computer is further configured to allow the sender to set the one or more parameters that are selectable or modifiable by the receiver.

3. The system ofclaim 1, and further comprising

a receive computer configured to:

receive money transfer identification information from a receiver;

verify the money transfer identification information;

retrieve the information related to the money transfer upon verification of the money transfer identification information; and

prompt the receiver to select or modify the one or more parameters associated with the money transfer.

4. The system ofclaim 3, wherein the receive computer is further configured to:

recalculate the fee associated with the money transfer based on the one or more parameters selected or modified by the receiver; and

adjust the send amount of the money transfer by a difference between the recalculated fee and the fee associated with the money transfer based on the one or more parameters selected by the sender.

5. The system ofclaim 4, wherein the receive computer is further configured to add the difference between the recalculated fee and the fee collected from the sender to the send amount.

6. The system ofclaim 1, wherein the receive computer is further configured to:

allow the receiver to split the money transfer into multiple transactions with different recipients.

7. The system ofclaim 6, wherein the receive computer is further configured to:

allow the receiver to select a delivery option for each of the multiple transactions.

8. The system ofclaim 1, wherein the receive computer is further configured to calculate the fee as a function of the receive location selected.

Images