US20140201202A1 - Method and system for improvement of request processing - Google Patents

Abstract

A system and method of processing a request including improving usage and/or performance of resources is disclosed. Information relating to a user request may be provided to one or more resources which process the information and provide a result. A result and/or other information may be provided to a human assistant or guide who may process information to produce a result and/or review a result(s). Information provided by a guide may be processed and provided to a resource, which may improve the performance of a resource. A resource(s) and/or a guide(s) may be selected and/or provided with activities based on ratings and/or rankings associated with a request, which may optimize usage of system resources. Information obtained may be provided for various purposes.

Description

BACKGROUND
• 1. Field of the Invention
• The present invention is related to search system(s) including human-assisted search system(s), and more specifically related to assisting with search system operation(s) including improving utilization of resource(s) employed by a human assisted search system. A system and method whereby information conversion may be optimized utilizing a human assistant are described.
• 2. Description of the Related Art
• In general search systems are keyword driven systems. Keywords included in a request for information may be used in various ways to index items such as URL's, advertisements, etc. which may be provided to a user responsive to a request for information. In order to perform an information search based on other types of information such as a spoken request, an image, a natural language request, or a request which requires translation, it may be desirable to convert information received as part of a request from one form to another. Software and systems have been developed to convert speech to text, to extract information from an image, to convert natural language queries into a form which may be more amenable to an automated search, to translate from a source language to a target language, etc. Technologies created by companies such as TellMe®, Nuance™, and Vlingo™ have been deployed to convert spoken information into text. Image recognition systems from companies such as Eyealike™, Esker®, etc. have been deployed in order to search images to associate keywords and/or tags with the images. Audio recognition systems such as Gracenote's Mobile MusicID™ system have been deployed to compare audio recordings to a database of known recordings.
• These types of technologies have allowed automated conversion of information to find a large and growing marketplace. However, there are limitations associated with such systems. Without feedback, the systems and software are not able to progressively improve the system capability. In some instances, speaker dependent voice recognition has been found to be more effective than speaker independent voice recognition, but it may be burdensome for a user to provide feedback to the system. In particular, correction of errors may become annoying to a user, and may cause a low acceptance rate of the system by customers. There is no known system and method whereby a human assistant may be provided to improve utilization of a resource such as a recognition system, an interpretation system, a translation system, or other system which may benefit from information provided by a human assistant(s).
• Many people would benefit from and appreciate automated systems for speech, image, music, and handwriting recognition, or speech synthesis, translation, etc. However, error rates of such systems may exceed a user tolerance level. Learning algorithms may reduce error rates over time, but a user may not tolerate the learning curve, or user dependent information may not be available to a resource performing a conversion process.
• In light of this and other limitations, a scalable method and system for making a human assistant available to improve utilization of system resources would be greatly appreciated.
SUMMARY
• A system is provided whereby a user may submit a request for information using any or all communication services available to the user and a request handling system. A request is analyzed to determine any type of processing which may be required to respond to the request. A number of categories are associated with the request which may identify processing associated with providing a response to the request. A number of resources associated with a category associated with a request are identified and may be provided with information of the request. A response from any or all of the resources may be received by a request processing system. If it is determined that a human assistant is required, the request processing system may select a number of human assistants responsive to a request. A human assistant may review results provided by any number of resources. Information of a review may be recorded. A response may be provided to a user based on information obtained from the resources and the human assistants. A human assistant may be selected based on a category, keyword, or other information associated with a query.
• The disclosed invention includes a system and method including generating a response for a query from a user, transferring the response to be reviewed by a human searcher, and presenting the response to the user in accordance with the review.
• These together with other aspects and advantages which will be subsequently apparent, reside in the details of construction and operation as more fully hereinafter described, reference being had to the accompanying drawings forming a part hereof, wherein like numerals refer to like parts throughout.
BRIEF DESCRIPTION OF THE DRAWINGS
• Aspects and advantages of the disclosure will become apparent and more readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings, of which:
• FIG. 1 is a block diagram of an exemplary system embodiment.
• FIG. 2 is a flowchart of a process of handling a request by a system server perspective.
• FIG. 3 is a flowchart of a process of handling a request by a resource system perspective.
• FIG. 4 is a flowchart of a process of handling a request by a guide system perspective.
• FIG. 5 illustrates a database record for a user request.
• FIG. 6 illustrates a database record for a guide.
• FIG. 7 illustrates a database record for a user.
• FIG. 8 illustrates a database record for a resource.
• FIG. 9 illustrates a database record for a system request.
• FIG. 10 illustrates a database record for a profile.
• FIG. 11 illustrates a database record for a category.
• FIG. 12 illustrates a database record for a result.
• FIG. 13 is a flowchart of a process of creating a notification table.
• FIG. 13A illustrates a database relationship.
• FIG. 14 is a flowchart of a process of reviewing item(s).
• FIG. 14A is a diagram illustrating a database relationship associated with notification of reviewer(s).
• FIG. 15 illustrates a communication flow diagram.
• FIG. 16 illustrates a graphical user interface (GUI) for processing speech and text.
• FIG. 17 illustrates a GUI for processing a request.
• FIG. 18 illustrates a GUI for processing a request
• FIG. 19 illustrates a GUI useable for selecting a location.
• FIG. 20 illustrates a GUI useable for viewing information of a request.
• FIG. 21 illustrates an alternate embodiment of search operation(s).
• FIG. 22 is a block diagram of an exemplary system embodiment.
• FIG. 23 illustrates a flow chart of a process for performing an information search.
• FIG. 24 illustrates a flow chart of a process for creating a search query.
• FIG. 25 illustrates a database record for a user.
• FIG. 26 illustrates a database record for a guide.
• FIG. 27 illustrates a database record for a request.
• FIG. 28 illustrates a database record for a structured query.
• FIG. 29 illustrates a database record for a result.
• FIG. 30 illustrates a database record for a resource.
• FIG. 31 illustrates a database record for an advertisement.
• FIG. 32 illustrates a database record for a categorization.
• FIG. 33 illustrates a database record for a profile.
• FIG. 34 illustrates a GUI for processing a request.
• FIG. 34A illustrates a GUI for processing a request.
• FIG. 35 illustrates a GUI for categorizing a request.
• FIG. 36 illustrates a GUI for responding to a request.
• FIG. 37 illustrates a GUI for selecting a response or result.
• FIG. 38 illustrates a GUI for logging in.
• FIG. 39 illustrates a GUI for processing a request.
• FIG. 40 illustrates a GUI for selecting a location.
• FIG. 41 illustrates a GUI for viewing information of a request.
• FIG. 42 illustrates a GUI for selecting a category.
• FIG. 43 illustrates an alternate GUI for selecting a category.
• FIG. 44 illustrates a query processing GUI.
• FIG. 45 illustrates a query processing GUI.
• FIG. 46 illustrates a query processing GUI.
• FIG. 47 illustrates a category selection GUI.
• FIG. 48 illustrates a query processing GUI.
• FIG. 49 illustrates a query processing GUI.
• FIG. 50 is a block diagram of an exemplary system embodiment.
• FIG. 51 is an illustration of an index relationship.
• FIG. 52 is an illustration of an index relationship.
• FIG. 53 illustrates a database record for a category.
• FIG. 54 illustrates a flowchart of a process for managing item(s) associated with a category.
• FIG. 55 illustrates a flowchart of a process for processing a request.
• FIG. 56 illustrates a database record for a request.
• FIG. 57 illustrates a database record for a guide.
• FIG. 58 illustrates a database record for a user.
• FIG. 59 illustrates a database record for a profile.
• FIG. 60 illustrates a database record for a result.
• FIG. 61 illustrates a database record for a resource.
• FIG. 62 illustrates a database record for an advertisement.
• FIG. 63 illustrates a database record for a search session.
• FIG. 64 illustrates a diagram of an exemplary operation of a system embodiment.
• FIG. 65 illustrates exemplary HTML for a custom search engine (CSE).
• FIG. 66 illustrates exemplary HTML for a CSE.
• FIG. 67 depicts a GUI presenting information of resources.
• FIG. 67A depicts a GUI presenting information associated with a category.
• FIG. 68 depicts a GUI presenting information associated with a category.
• FIG. 69 depicts a GUI presenting information related to an index.
• FIGS. 70A-70D depict selection criteria for items which may be associated with a category.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS
• Reference will now be made in detail to the present embodiments discussed herein, examples of which are illustrated in the accompanying drawings, wherein like reference numerals refer to the like elements throughout. The embodiments are described below to explain the disclosed system and method by referring to the figures. It will nevertheless be understood that no limitation of the scope is thereby intended, such alterations and further modifications in the illustrated device, and such further applications of the principles as illustrated therein being contemplated as would normally occur to one skilled in the art to which the embodiments relate. As used herein words importing the singular shall include the plural and vice versa unless specifically counter indicated.
• A method and system are disclosed to improve operation(s) of a search system including utilization of system resource(s) by providing a human assistant to respond to a request. A user may submit a request which may require a process(es) and/or operation(s) to be performed. For example, a user might submit a spoken request which is to be converted to a text query, the text may be converted from a natural language query to a structured query which is amenable to automated processing or indexing, which may produce a search result, which may be converted from a text message to an audio file, which may be presented to the user. A request processing system may be able to receive information in various formats using various communication services. A request received by the request processing system may require conversion of elements of a request from one form to another in order that a response may be provided to a user. Human assistants also called “guides” or “searchers” may be associated with a request processing system and may perform various tasks. Various sources of information and/or processing facilities or “resources” may be available to the request processing system
• If a request is received, a unique identifier is associated with the request and a user submitting the request. A determination is made as to whether a resource(s) may be utilized to respond to a request. If a resource is identified which may perform a process associated with a request, information required to perform the process may be provided to the resource. A human assistant may review result(s) provided by a resource(s) and/or may perform a process before, in parallel with and/or after a resource performs the process. Information may be provided to a resource based on a review by a human assistant, which may improve future performance of a task. A resource(s) may be rated based at least in part on a result(s) provided by the resource and/or information provided by a human assistant. Any number of human assistants may be provided and/or utilized based on information associated with a request. By selectively providing a human assistant(s), and continuously evaluating the performance of a resource(s), utilization of resources by the system may be improved.
• A system is provided which allows a user or InfoSeeker™ who may be any person or entity to submit a request to a “search service” or request processing system and receive a response or “search result” or “result”. A system is implemented which may establish communication between a user, a guide, a resource, and/or a search system allows requests to be processed. A database comprising information regarding a number of users, guides, resources, requests advertisements, categories, keywords, tags, profiles, etc. is provided.
• A request submitted by a user may receive a response which is produced automatically and/or utilizing assistance of a number of guides. In at least one embodiment, a request submitted by a user is compared to a database in order to determine if a matching request exists in the database. If a matching request is found, a result(s) associated with the matching request(s) may be presented to a user(s) responsive to a request(s).
• A user request(s) may require various types of processing to be performed. A user request might include information which requires conversion from one form to another, and/or be processed in order that a response may be provided to the user. For example, a user request might be submitted as a spoken query in a natural language, which might require audio information to be converted to text information, might require natural language text to be converted to a structured query, and might require a search result(s) obtained in text form to be converted to audible speech. A user request may require any number and/or types of processing.
• Various types of resources may be made available to perform information processing. A resource may be a completely automated system which receives information in a prescribed format, and returns a result in a prescribed format. For example, a web service, or an Application Program Interface (API), or other interface for exchanging information may be defined which does not include a human assistant and/or may employ the assistance of a human in order to produce a result. A human assistant may be provided by a search system in order to review, correct a result(s) produced by a resource, etc. Review results provided by a human assistant may be provided to a resource(s). Review result(s) may be associated with a user(s), a guide(s), a resource(s), a profile(s), a location(s), and/or other information associated with a user(s) and/or a guide(s) individually, and/or in aggregate.
• A resource(s) may be rated and/or ranked based at least in part on information provided by a human assistant(s). A result(s) associated with a resource may be presented to a human assistant, and/or a human assistant may provide a result which is compared to a result provided by a resource(s) automatically and/or utilizing a human assistant(s). Methods and systems for optimizing the performance of a resource(s) and for providing a human assistant(s) are described further herein. The human assistant(s) may improve usability of the system, and resource(s) available to the system. Further, information of a resource(s), a request(s), a user(s), and/or a guide(s) may be provided to third parties for purposes such as targeting information such as services, advertising and/or other content, and/or for recruitment, compensation, etc.
• A “user” is any person or entity which may submit a request or search request. A “request” or “search request” or “query” is any request for information which may be originated by a person and/or a device or system. A user may be referred to as a “requester”, information seeker or InfoSeeker™.
• A “guide” is any person who may be compensated and/or may be a volunteer who may respond to and/or assist with a request. An “ambassador” is a guide who may perform processing of a request and/or a search result(s). A “searcher” is a guide who may perform an information search responsive to a request. A “transcriber” who may also be a guide may convert a spoken portion of a request into text, and/or may otherwise convert information of a request from one form to another. A guide may be referred to as a “human assistant” or “human searcher” or “searcher”. A guide may perform any type of task. Any guide may act in any defined guide role. However, a human assistant who performs a task and a guide who conducts a search may not necessarily be the same. For example, a human assistant may perform a task to facilitate a search which is conducted by another person who is registered as a guide.
• An “identifier” or ID may include character(s), number(s) and/or other type(s) of information which may be used to identify an item including item(s) of a database. Items may include but are not limited to a guide(s), a user(s), a resource(s), an advertisement(s), a keyword(s), a category(ies), a search result(s), a search request(s), a query(ies), a rating(s), ranking(s), a message(s) and/or a profile(s).
• A “guided request” is a request which uses the assistance of one or more guides.
• A “result” or “search result” or “answer” is any information which may be provided responsive to a request. A result includes, but is not limited to, any of an advertisement(s), a link to a web page, a message of any sort, image, audio, text, games, interactive media and/or software of any sort.
• A “search resource” or “resource” is any source of information which may be used to obtain a search result. A search resource includes automated and/or human-assisted systems, any repository of information, and any type of media and/or systems which may provide information. A resource may be a provider or source of item(s) and/or service(s). For example, a resource might provide an item such as a ringtone, a media file (e.g., audio, video, images, games, etc.), information such as news, lyrics, song titles, translations or any other type of information. A resource may be automated, and/or may utilize the assistance of a person(s).
• A “profile” is one or more characteristics which may be associated with a person. Profile characteristics include but are not limited to demographic, geographic, personality, affiliations, areas of interest, historical actions, preferences, memberships, associations, etc., or any other data association with a user.
• An “advertisement” is any information which may be delivered to a user including to promote a provider, a product, a service, etc. An advertisement may include text, audio, video, images, printed materials, interactive media such as a game, or other forms of media which may be provided to a user device.
• A “category” or “taxonomy branch” or “categorization” is a unique node within an index which may be associated with any number of items. If a query is associated with a category, items associated with the category may be more likely to be selected responsive to the query.
• A “path term” is a word or phrase which may be used to define a category in an index. A “path root term” is a top-level node within a taxonomy. A “proper path” is a sequence of path terms which defines a category which begins with a path root term. A “path snippet” is a sequence of path terms which does not begin with a path root term. A “guide topic” or “interest” is a word or phrase which may be associated with a category which may be used at least in part to associate an item such as a query with a category.
• The terms voice and speech are used interchangeably herein. A user, a resource, and/or a guide may establish a communication session using a voice service, a messaging service such as Short Messaging Service (SMS), Enhanced Messaging Service (EMS), Multi-media Messaging Service (MMS), Instant Messaging (IM), email, an internet portal or web page, a web service, an API, regular mail or any other type of communication. A connection may be established using any device which is capable of utilizing a communication service. For example, a wireless device such as a cell phone, PDA, smart phone, etc. might be used to establish a communication session using voice, SMS, IM, email and/or internet protocols. A desktop, laptop or server system might be used to establish a communication session. A landline phone, a specialized communication terminal, or any other communication device might be used to establish a communication session.
• Communication between a guide, a user, a resource and/or a search system may include conversion of text to speech and speech to text. Any type of media which can be sent or received using a communication system may be part of a communication session. A communication session may be conducted using any or all communication service(s) associated with a user, a resource and/or a guide.
• An advertisement may be transmitted including during any or all communication sessions between a user, a guide, a resource, and/or a search system. A resource, a guide, and/or an advertisement may be rated. Rating information may be obtained from a user, a guide(s), a resource(s), and/or a search system. Rating information may be used to select a resource(s), a guide(s), an advertisement(s) and/or any item(s) based on information associated with an item indicated in a database. The search service may be compensated by advertising revenue, and/or by payments from a user(s) and/or a guide(s).
• As illustrated inFIG. 1, thesystem100 includes theguide systems105,110, anetwork115 such as the Internet, asearch system130, theuser systems135,140, adatabase120, which may comprise various records, and theresources systems145,150,155, and160.
• While only a limited number of systems associated with a guide, resource, user, and a search system are depicted inFIG. 1, it is within the scope of the disclosure for multiple systems for guide, resource, user, information seeker and search systems to be utilized.
• Any user system (e.g., theuser systems135,140) can be operated by an information seeker or user, who may be a person or entity, to submit a request(s) and/or receive a search result(s) and/or other information. Any guide system (e.g., theguide systems105,110) can be operated by a guide to obtain a search result for an information seeker located at a user system (e.g., theuser systems135,140). Any resource system (e.g., theresource systems145,150) may be operated by a human provider of information and/or may be an automated system which may provide a result(s) and/or other information to a guide and/or a user. A resource may be a system such as a search engine, a database, a system which may perform tasks such as image recognition, voice recognition, translation, transcription, or other forms of information processing, a local information source of a guide system such as a disk drive, built-in or removable memory, an application and/or database accessible from a user system(s), and/or a guide system, etc. A resource may not be accessible using thenetwork115. For example, a resource such as theresource155 may be accessible to a guide operating a guide system such as theguide system105, or a resource such as theresource160 may be accessible to a user operating a user system such as theuser system135. A resource might include printed materials, images, video, and/or audio information, a software application(s), any information accessible to a guide(s), and/or a user(s), a database(s), and/or any combination thereof.
• The network115 (FIG. 1) may be a global public network of networks (the Internet) and/or consist in whole or in part of one or more private networks and communicatively couples theguide systems105,110, theresource systems145,150 and theuser systems135,140 with the other components of the system such as thesearch system130, and thedatabase120. Thenetwork115 may include one or more wireless networks which may enable wireless communication between the various elements of thesystem100. For example, a mobile phone carrier network might be used to connect a user device to thesearch system130.
• Thesearch system130 allows interaction to occur among theguide systems105,110, theresource systems145,150 and theuser systems135,140. For example, an information search query(ies) can be transmitted from theuser systems135,140 to thesearch system130, where a search query(ies) can be accessed by theguide systems105,110 and/or theresource systems145,150. Similarly, a result(s) produced from theresource systems145,150 including results produced using theguide systems105,110 in response to a search query(ies) submitted by theuser systems135,140 may be transmitted to thesearch system130, where it may be stored by thesearch system130 and/or may be transmitted to theuser systems135,140.
• Thesearch system130 is communicatively coupled with thedatabase120. As will be described herein in further detail below, thedatabase120 includes data that is processed in association with operation of the embodiments. AlthoughFIG. 1 illustrates thedatabase120 as a separate component of the system, thedatabase120 may be integrated with thesearch system130. Further, the records maintained in thedatabase120 may be stored in any typical manner, including in a Network Attached Storage (NAS), a Storage Area Network (SAN), etc. using any typical or proprietary database software such as DB2®, Informix®, Microsoft® SQLServer™, MySQL®, Oracle®, etc., and may also be a distributed database on more than one server. Elements of thedatabase120 may reside in any suitable elements of thesystem100.
• Theuser systems135,140, theguide systems105,110, thesearch system130 and theresource systems145,150 may include equipment, software, systems and personnel required to send and/or receive messages between a user system, a guide system, a resource system and/or the search system using thenetwork115. Thedatabase120 includes information which may allow thesearch system130 to establish communication between the other elements of thesystem100.
• A user system, a guide system, and/or a resource may be a desktop or mobile PC or Mac®, a mobile phone, a smart phone, a PDA, a server system, a landline phone, a specialized communication terminal, a terminal connected to a mainframe, or any other communication device and/or system. Thesearch system130 may include one or more servers, computers, etc. For example, servers such as thePowerEdge® 2900 by Dell, or the BladeCenterJS22 by IBM, or equivalent systems might be used to implement elements of thesearch system130. Thesearch system130 may utilize an operating system (OS) such as Microsoft Windows XP, or Linux, etc. Voice routing and packet switching may be accomplished using well established technologies such as those provided by Cisco®, or other networking companies. After being presented with the disclosure herein, one of ordinary skill in the relevant art will immediately realize that any viable computer systems and/or communication devices known in the art may be used as user systems, guide systems, resources, and/or to implement thesearch system130.
• A guide may be required to register with thesearch system130. As part of a registration process, at least one communication method is associated with a guide. In at least one embodiment, a guide may register with thesearch system130 and establish a username and password which are associated with the guide. A guide may login to thesearch system130 using a web browser functionality of theguide system105 in order to communicate with thesearch system130. Multiple communication services may be associated with a guide and may allow a communication session to be established between a guide system such as theguide system105 and a user system, a resource system and/or thesearch system130. Multiple identifiers of a guide may be associated with each other. Information such as IM credential(s), an email address(es), a phone number(s), a URL, a username, etc. of a guide may be identified which may allow thesearch system130 to establish a communication session between a guide system and a user system, a resource system, and/or thesearch system130.
• When a guide registers with thesearch system130 the guide may be associated with one or more keywords, categories, and/or other information. For example a keyword(s) and/or category(ies) may be selected by a guide, or may be associated with a guide based on a test(s) administered to a guide and/or other information provided during and/or after a registration process. Information associated with a guide may be stored in thedatabase120 and may be used for purposes such as matching a guide to a request, determining and/or providing compensation for a guide, communicating with a guide, etc. as will be described further herein below.
• A user may be identified by thesearch system130. When a user system such as theuser system135 establishes a communication session with thesearch system130, an identifier of a user system is determined. An identifier of a user system may be associated with other information regarding a user. A user system may be identified using an email address, a telephone number, an IM credential, a username, and/or any other identifier which may be used to associate information with a user. Multiple identifiers of a user may be associated with each other. Using information of communication services associated with a user, a communication session may be established between a user system such as theuser system135 and a guide system, a resource system and/or thesearch system130. Information such as a keyword(s), a category(ies), a user profile(s), a previous search request(s), a search result(s), etc. may be associated with a user. Information of a user may be stored in thedatabase120.
• A resource, which may be a person(s), an entity(ies), a search engine, a database, a software application, a corpus of one or more types of media such as text or printed information, images, audio, video, etc. or a combination thereof, may be identified by thesearch system130. Information of at least one method of communication is associated with a resource system which allows a communication session to be established between thesearch system130, a user system and/or a guide system and a resource system such as theresource systems145,150. An identifier of a resource system may be associated with other information regarding a resource. A resource system may be identified using an email address, a telephone number, an IM credential, a resource username, a URL or other persistent identifier which may be used to associate information with a resource. Multiple identifiers of a resource may be associated with each other. Using the information of communication services associated with a resource, a communication session may be established between a resource system such as theresource system145 and a user system, a guide system, and/or thesearch system130. Information such as a keyword(s), a category(ies), a profile(s), and/or other information may be associated with a resource. Information of a resource may be stored in thedatabase120.
• A resource such as theresources155,160 and/or resources accessible via theresource systems145,150 may include any system(s), software, hardware, personnel and/or other facility(ies) which may provide information to a guide(s), a user(s), and/or thesearch system130. A resource may be freely accessible to any user(s) and/or guide(s) and/or may be available on a restricted basis. The resource system(s)145,150 may include resource(s) which are available on an unrestricted and/or restricted basis. A resource may not be accessible using thenetwork115, but may be accessible to a guide(s) and/or a user(s). For example, a resource such as theresource155 may be accessible to one or more guide(s) operating a guide system(s) such as theguide system105 using any type of communication. For example, a guide(s) may obtain information of an event(s) such as traffic conditions which may be observed by the guide to provide a search result(s). Information in any form, such as printed media, audio and/or visual information, software, hardware, etc. which may be accessible to a guide(s), a user(s) and/or an operator(s) of a resource system(s) may be a resource. Similarly, a resource such as theresource160 may be accessible to a user of theuser system135. For example, theresource160 may be a software application(s) and/or database which may in whole or in part be accessible by theuser system135.
• Thesearch system130 may establish a communication session between any user system(s), guide system(s), or resource system(s) using information indicated in thedatabase120. For example, theuser system135 may establish a voice communication session with thesearch system130, thesearch system130 may establish a voice communication session between theuser system135 and theguide system105, and thesearch system130 may establish a voice communication session between theuser system135 and theresource system145. While a voice communication session is used in this example, any type of communication session using one or more services such as SMS, EMS, MMS, email, IM, chat, web based communication, etc. may be established between any user system(s), guide system(s), and/or resource system(s) and/or thesearch system130.
• Information associated with a user(s), a guide(s) and/or a resource(s) may be obtained in various ways. For example, a registration process may be performed using a web form(s) provided by thesearch system130, information may be obtained from an external database, and/or information may be obtained based on analysis of information indicated by a user(s), a guide(s), and/or a resource(s). A ‘profile’ is one or more characteristics which may be associated with one or more individuals. A profile may include geographic data such as a street address, latitude and longitude, etc., may include demographic information such as age, gender, race, income, family size, political affiliations, etc., personality information such as results of psychometric testing, subjective evaluations of an individual, etc., affiliation information such as employment, club, activity, societal membership information, information of a device(s), service(s), transaction(s) or any other information which might be associated with a user(s) and/or a guide(s).
• As illustrated inFIG. 2, aprocess200 for processing a request by the search system130 (FIG. 1) is provided. Theprocess200 may be operative for example on a server system (not shown) associated with thesearch system130.
• In operation205 (FIG. 2) a determination is made as to whether a request is received. If it is determined inoperation205 that a request is not received control remains atoperation205 andprocess200 continues. If it is determined inoperation205 that a request is received, control is passed tooperation210 andprocess200 continues.
• The determination inoperation205 may be made based on various criteria. It may be determined that a request is received based on receiving a message at any device(s) associated with the system100 (FIG. 1). For example, a voice message might be received at telephone number, an SMS message might be received, an IM might be received, an email might be received, a web request might be received, and/or a message using any services associated with thesearch system130 might be used to determine that a request has been received. A request may be received through an API or an Application Binary Interface (ABI).
• Inoperation210 an identifier of a user associated with a request is obtained. A user identifier may be any identifier of a user such as an IP address, or a persistent ‘cookie’. In a preferred embodiment, an identifier of a user is uniquely associated with the user. Multiple identifiers of a user may be associated with each other, which may allow a user to access information provided by the system100 (FIG. 1) from any device(s) which may provide an identifier of the user. The association of multiple identifiers of a user with each other may allow requests from multiple user devices to be associated with the user. In at least one embodiment, a mobile phone number associated with a user is an identifier of the user. In at least one embodiment, an identifier of a user is obtained by generating an identifier based on any information associated with the user if a user identifier is not available of provided. Control is passed tooperation215 andprocess200 continues.
• In operation215 a resource is selected to respond to a request. A preferred process for selecting a resource(s) to respond to a request is described further herein below with respect toFIG. 13. An alternate process for selecting a resource responsive to a request is described in the related U.S. patent application Ser. No. 11/774,852 previously mentioned. In at least one embodiment a resource may selected based on a preferred resource identified by a user(s). A resource(s) may be selected based on a type of media and/or content indicated in a request. Control is passed tooperation220 andprocess200 continues.
• Inoperation220, information associated with a request is provided to a resource(s). In at least one embodiment, audio information of a user request is provided to a speech to text conversion resource. In at least one embodiment, an image associated with a request is provided to an image recognition resource. In at least one embodiment, audio information associated with a request is provided to a music recognition resource. Information of a user associated with a request may be provided to a resource, which may be used to modify a response from the resource. For example, an identifier of a user may be provided to a speech to text conversion resource which may cause the resource to use a speaker dependent algorithm which may include historical information associated with the user. Information of a request may be provided to multiple resources. For example, information of an audio clip might be provided to two music recognition resources for verification purposes, or a text query to be categorized might be provided to two taxonomy resources. Information of a request may be provided to a resource using any or all communication services associated with a resource. For example, an image might be provided via an MMS message while audio information is provided using a voice channel. Control is passed tooperation225 andprocess200 continues.
• In operation225 a determination is made as to whether a result is received in association with the information provided. If it is determined inoperation225 that a result is not received control remains atoperation225 andprocess200 continues. If it is determined inoperation225 that a result is received, control is passed tooperation227 andprocess200 continues.
• The determination inoperation225 may be made based on various criteria. For example, if a message is received from a resource, it may be determined that a result is received. Alternately, if a message is not received from a resource within a time period after the request information is provided inoperation220, it may be determined that a result is received. For example, in some instances, a resource may be unable to provide a result(s) such as if the resource is unavailable due to overloading, or is unable to respond to a request(s) for any reason(s), in which case, the search system130 (FIG. 1) or other elements of thesystem100 may determine that a response is received which is a null response and/or a default response which has been defined for a number of cases wherein a message(s) and/or other response(s) from a resource are not received.
• In operation227 a determination is made as to whether a human-assisted review is required. If it is determined inoperation227 that a human-assisted review is not required control is passed tooperation255 andprocess200 continues. If it is determined inoperation227 that a human-assisted review is required, control is passed tooperation230 andprocess200 continues.
• The determination inoperation227 may be made based on various criteria. For example, if a probability of an error computed by a resource in processing information is greater than a predetermined value, it may be determined that a human-assisted review is required. Alternately, a percentage of requests associated with a resource(s) and/or a user(s) may require a human-assisted review, or if a result provided by a first automated resource did not agree or match with a result provided by a second automated resource, it might be determined that a human-assisted review is required. In at least one embodiment, it may be determined that a human-assisted review is required based on historical information associated with a request, such as a number of requests associated with a user and/or information of a resource(s) may be used to determine if a human-assisted review is required. Any suitable criteria including related to providing relevant and/or applicable result(s) may be applied to determine whether a human-assisted review may be required.
• Inoperation230, an assistant(s) is selected to respond to a request. A preferred process for selecting an assistant(s) to respond to a request is described further herein with respect toFIG. 13. An alternate process for selecting an assistant or guide responsive to a request is described in the related U.S. patent application Ser. No. 11/774,852 previously mentioned. In at least one embodiment a guide be may selected based on a preferred resource identified by a user(s). A guide(s) may be selected based at least in part on rating information associated with a guide, a resource(s), a user(s) and/or using various factor(s) including expertise regarding subject matter of a request, etc. Control is passed tooperation235 andprocess200 continues.
• Inoperation235 information of a request is provided to a human assistant(s). For example, an audio recording of information to be converted from speech to text, or an image which is to be converted to text, described, or tagged, or a recording of a song which is to be recognized, text which is to be converted to speech, and/or other information associated with a request is provided to a human assistant(s) selected inoperation230. Any information of a request may be provided to a human assistant(s). Control is passed tooperation240 andprocess200 continues.
• Inoperation240 information of a result(s) is provided to a human assistant(s). For example, text, a translation of text and/or audio, an audio clip, an image, and/or any other information of a result(s) associated with a request may be provided to a human assistant(s) selected inoperation230. In at least one embodiment, a result(s) from more than one resource(s) may be provided to a human assistant(s). A human assistant may refer to information of a request and/or a result in order to perform a review of a result(s). A human assistant may obtain additional information in order to review a result(s). Control is passed tooperation243 andprocess200 continues.
• In operation243 a determination is made as to whether review information is received. If it is determined inoperation243 that review information is not received control remains atoperation243 andprocess200 continues. If it is determined inoperation243 that review information is received, control is passed tooperation245 andprocess200 continues. The determination inoperation243 may be made based on various criteria. For example, actions of a guide(s) (assistant) and/or other person(s) such as activating elements of an interface, sending a message of any sort, etc. may be used to determine that review information is received. In at least one embodiment, if a time interval expires, it may be determined that review information is received.
• Inoperation245 review information is obtained. For example, a guide may indicate that a result is acceptable, may make corrections to a result, may indicate a preference for one or more result(s), etc. Review information is not limited to any particular type of information and may include any type of review and/or rating information obtained from a person. For example, in a case of more than one result being provided for review, a guide may provide a ranking(s) or rating(s) of the results based on relevancy of a result to the request, or may indicate good or bad, etc. Control is passed tooperation250 andprocess200 continues.
• Inoperation250 review information is provided to a resource(s). Corrections to a result(s), a preference(s), and/or any other information associated with a result(s) and/or a guide(s) may be provided to a resource(s). For example, corrections to a transcription, a translation, or any other type of processing may be provided to a resource(s). Information of a users(s) and/or a guide(s) such as demographic, geographic, personality and/or other information associated with a user(s) and/or guide(s) may be provided to a resource(s). For example, if a guide rejects and/or modifies a result translation result produced by a resource, information of the demographics of the guide may be provided in order that the resource may modify its future results based on those conditions when associated with a user having similar demographic characteristics. Control is passed tooperation255 andprocess200 continues.
• In operation255 a result is provided responsive to a request. A result(s) may be provided to a user(s) and/or may be recorded in the database120 (FIG. 1). Rating information relating to a result(s) may be obtained from a user(s). Control is passed tooperation260 andprocess200 continues.
• Inoperation260 the information of theprocess200 is recorded. In at least one embodiment, the database120 (FIG. 1) is updated. For example, information associated with a request, such as a resource(s), a guide(s), a user(s), and/or rating(s), ranking(s) and/or historical and/or usage information as further described herein associated with a resource(s), a user(s), and/or a guide(s) may be recorded and/or associated and information of the associations may be recorded in thedatabase120. Control is passed tooperation205 andprocess200 continues.
• Theprocess200 may be applied to any type of request. Some requests which are generally considered simple, such as conversion of text to speech, or speech to text may be processed without requiring human interaction. If a resource is unable to provide a result with high confidence, a guide may be provided when needed to improve the probability of a good result(s). Likewise, a request which is complex, or requires more subjective processing may be parsed into multiple “system requests” which are requests generated responsive to a user request. Some system requests may be processed automatically and some system requests may require the assistance of a guide. A response to a user request may be produced automatically and/or using a guide based on a result(s) produced responsive to a number of system requests. The decision criteria foroperation227 may be modified based on criteria such as system conditions and/or cost and/or quality considerations. A guide may act as a proxy for a user. For example, a guide may review a result in order to mitigate annoyance to the user due to the need to correct a result(s) produced by a resource.
• As illustrated inFIG. 3, aprocess300 for processing a request is provided. Theprocess300 may be operative for example on a system associated with the resource system145 (FIG. 1).
• In operation305 (FIG. 3) a determination is made as to whether a request is received. If it is determined inoperation305 that a request is not received control remains atoperation305 andprocess300 continues to wait. If it is determined inoperation305 that a request is received, control is passed tooperation310 andprocess300 continues.
• The determination inoperation305 may be made based on various criteria. It may be determined that a request is received based on receiving a message at any device(s) associated with a resource such as the resource system145 (FIG. 1). For example, a voice message might be received including at a predetermined telephone number, an SMS message might be received, an IM might be received, an email might be received, a SOAP request might be received, and/or a message using any services associated with a resource system might be used to determine that a request has been received. A request may be received through an API provided in association with a resource system.
• Inoperation310 an identifier of a user associated with a request is obtained. A user identifier may be any identifier of a user such as an IP address, or a persistent ‘cookie’. In at least one embodiment, a consistent identifier of a user is provided to the resource system by thesearch system130. A user identifier may allow a resource to identify information associated with a user anonymously, and/or may identify a user independent of a source of information associated with the user. In at least one embodiment, a user identifier may not be required by a resource. In at least one embodiment, a user identifier may be provided by thesearch system130, based on information indicated in the database120 (FIG. 1). For example, if multiple services are associated with a user, the same identifier of the user may be provided to a resource regardless of the service that provided a request. Likewise, if a group of users share a relevant characteristic such as age, language, location, etc. an identifier which represents the group may be provided to a resource. In at least one embodiment, an identifier of a user is obtained by generating an identifier based on any information associated with the user if a user identifier is not available of provided. Control is passed tooperation315 andprocess300 continues.
• In operation315 a process is performed responsive to a request received inoperation305. Any type of process(es) may be performed. For example, conversion of speech to text, conversion of text to speech, transcription of text or handwriting, translation, interpretation, recognition of media, classification of content, and/or conversion of any type of information, etc. may be performed. Control is passed tooperation320 andprocess300 continues.
• Inoperation320, a result(s) is provided responsive to a request processed inoperation315. In at least one embodiment, text information resulting from processing of information associated with a request is provided. In at least one embodiment, image information resulting from processing of information associated with a request is provided. In at least one embodiment, audio information resulting from processing of information associated with a request is provided. Any type of information resulting from a process(es) may be provided inoperation320. Information of a result(s) may be provided using any or all communication services associated with a resource. Control is passed tooperation325 andprocess300 continues.
• In operation325 a response is obtained by a resource system. Any information may be obtained responsive to a result(s) provided inoperation320. For example, rating information, corrections to and/or affirmation of information provided by the resource system, a rating(s) and/or other information may be obtained. In at least one embodiment, if no response is received via a communication system(s) and/or service(s) associated with a resource, that information may be recorded as a response. Any type of information may be included in a response. Control is passed tooperation330 andprocess300 continues.
• Inoperation330 information of theprocess300 is recorded. In at least one embodiment the database120 (FIG. 1) is updated. For example, information associated with a request, such as a resource(s), a guide(s), a user(s), and/or rating(s), ranking(s) and/or historical and/or usage information as further described herein associated with a resource(s), a user(s), and/or a guide(s) may be recorded and/or associated and information of the associations may be recorded. As previously mentioned herein above, elements of thedatabase120 may be resident in any suitable systems within thesystem100 and any storage comprised in whole or in part within a resource system, a user system and/or a guide system may be considered to be an element of thedatabase120. In at least one embodiment, information may be exchanged between a resource system(s), a guide system(s) and/or a user system(s) and thesearch system130 which may be used to record information of theprocess300. Control is passed tooperation305 andprocess300 continues.
• As illustrated inFIG. 4, aprocess400 for reviewing a result(s) is provided. Theprocess400 may be operative for example on a system associated with the guide system105 (FIG. 1).
• In operation405 (FIG. 4) a determination is made as to whether a request is received. If it is determined inoperation405 that a request is not received control remains atoperation405 andprocess400 continues. If it is determined inoperation405 that a request is received, control is passed tooperation410 andprocess400 continues.
• The determination inoperation405 may be made based on various criteria. It may be determined that a request is received based on receiving a message at any device(s) associated with a guide such as the guide system105 (FIG. 1). For example, a voice message might be received, an SMS message might be received, an IM might be received, an email might be received, a web request might be received, and/or a message using any services associated with a guide might be used to determine that a request has been received. A request may be received through an API.
• Inoperation410, information associated with a request is obtained. Any type of information associated with a request may be obtained. For example, audio, text, video, images, media, information associated with a request(s) and/or a user(s) such as a profile, geographic, demographic, a transaction and/or query history, etc. may be obtained by a guide. In at least one embodiment, a user identifier may be obtained, and a user request history and/or transaction history may be obtained. In at least one embodiment, an audio recording of a spoken search request is obtained. In at least one embodiment, an image associated with a search request is obtained. In at least one embodiment, a recording of a song to be identified is obtained. In at least one embodiment, a natural language query which is to be transcribed is obtained. Information regarding one or more types of processing to be performed may be obtained. For example, an indication of translation, transcription, recognition, conversion and/or other processing to be performed may be provided. Control is passed tooperation415 andprocess400 continues.
• Inoperation415 information of a result(s) associated with a request associated with information obtained inoperation410 is obtained. For example, text, audio, video, images, and/or any combination thereof which may be the result of processing a request associated with the information provided inoperation410 may be obtained by a guide. A result(s) provided by a number of resources associated with a request may be obtained by a guide. Control is passed tooperation420 andprocess400 continues.
• Inoperation420, a review is performed regarding the information obtained inoperation410 and/oroperation415. In at least one embodiment, text information associated with an audio recording may be reviewed. In at least one embodiment, text information associated with an image may be reviewed. In at least one embodiment, audio information associated with text may be reviewed. In at least one embodiment, a translation of audio, and/or text may be reviewed. In at least one embodiment, a classification of an item may be reviewed. Any type of result(s) may be reviewed based on information of a request associated with the result(s). Information may be presented to a guide in any media. Control is passed tooperation425 andprocess400 continues.
• Inoperation425 review information is provided by a guide. Review information may be provided using any or all communication service(s) and/or device(s) associated with a guide. Review information may include an opinion and/or rating of a result(s), corrections and/or additions to a result(s), etc. Any type of information may be provided as review information, such as audio, video, images, text, and/or any combination thereof. Control is passed tooperation430 andprocess400 continues.
• Inoperation430 information of theprocess400 is recorded. In at least one embodiment the database120 (FIG. 1) is updated. For example, information associated with a request, such as a resource(s), a guide(s), a user(s), and/or rating(s), ranking(s) and/or historical and/or usage information as further described herein associated with a resource(s), a user(s), and/or a guide(s) may be recorded and/or associated and information of the associations may be recorded. As previously mentioned herein above, elements of thedatabase120 may be resident in any suitable systems within thesystem100 and any storage comprised in whole or in part within a resource system, a user system and/or a guide system may be considered to be an element of thedatabase120. Control is passed tooperation405 andprocess400 continues. In at least one embodiment, information may be exchanged between a resource system(s), a guide system(s) and/or a user system(s) and thesearch system130 which may be used to record information of theprocess400.
• As illustrated inFIG. 5, an exemplaryuser request record500 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Theuser request record500 may include a user request ID field505, a user request content field510, a user request user ID field515, a user request guide ID field520, a user request category ID field525, a user request profile ID field530, a user request result ID field535, a user request result rank field540, a user request advertisement ID field545, a user request advertisement rank field550 and a user request system request field ID555.
• A user request record may be created responsive to various activities. For example, a guided search session, an interactive training session, a non-interactive training session, submission of a search request by a user, and/or other types of activity may cause a user request record to be created and/or modified. A request record may be imported from an external resource(s), a database, and/or any media accessible to thesearch system130.
• The user request ID field505 preferably contains a unique identifier of a user request, which is preferably used consistently. For example, in at least one embodiment, the user request ID field505 can include a randomly generated numerical code, and/or a text string indicating the content of a request. A user request ID serves to distinguish the user request record associated with a user request from a user request record associated with other user requests. Other unique identifiers of a user request may be utilized without departing from the spirit and scope of the embodiments.
• A unique identifier may be assigned to a user request when it is received. A user request may include information that is not explicitly provided by a user. For example, location information, profile information, etc. may be associated with a request. As illustrated inFIG. 5, ‘User request1’ is the user request ID associated with the user request record500 (FIG. 5).
• The user request content field510 may include information regarding content of a user request. For example, text associated with a query submitted by a user may be indicated in the user request content field510. Content of the user request content field510 may be processed in order to associate a keyword(s) and/or category(ies) and/or other information with a user request. In at least one embodiment, a structured query which conforms to a specific context may be indicated in the user request content field510. User queries or requests which are associated with a structured query which may have been submitted by a number of users may be indicated in the user request content field510. Information such as audio recordings, images, etc. which are associated with a user request may be indicated in the user request content field510. Using the example illustrated inFIG. 5, the query ‘What is the best That restaurant in Indy?.mp3’ is the content associated with theuser request record500. This may indicate that the query ‘What is the best That restaurant in Indy?.mp3’ may be processed in order to respond to ‘User request1’.
• The user request user ID field515 may include information of a user(s) that submitted a query. The user request user ID field515 may be used to associate a user(s) with a query. Multiple users may submit a user request. A result(s) and/or other item(s) associated with a user request may be presented to a user(s) and/or a guide(s) responsive to a user request in an order based at least in part on a ranking of the item(s) associated with the user request. An identifier(s) of a number of users may be indicated in the user request user ID field515. Information indicated in the user request user ID field515 may be used to obtain information of a user(s) using a record(s) such as theuser record700 illustrated inFIG. 7. Using the example illustrated inFIG. 5 the user ‘User1’ is associated with ‘User request1’
• The user request guide ID field520 may include information of a guide(s) who is associated with a user request. For example, if a guide obtains a search result(s) responsive to ‘User request1’, an identifier of the guide may be indicated in the user request guide ID field520. Likewise, if a guide was selected to respond to a user request, an identifier of the guide may be indicated in the user request guide ID field520. Information indicated in the user request guide ID field520 may be used to obtain information associated with a guide using a record(s) such as theguide record600 illustrated inFIG. 6. A guide may be associated with a user request if a guide has reviewed information associated with a user request. Using the example illustrated inFIG. 5 the guides ‘Guide1’ and ‘Guide2’ have been associated with ‘User request1’.
• The user request category ID field525 may include information of a category(ies) and/or keyword(s) associated with a user request. Content of the user request category ID field525 may be modified by an automated classification of a user request. A human may select a category(ies) and/or keyword(s) which is associated with a user request. A category may be associated with a resource(s) such as a search engine, a website, a resource system(s), etc., a guide(s), an advertisement(s), etc. An item(s) associated with a category may be presented to a guide(s) and/or a user(s) if a user request associated with a category is submitted to the search system130 (FIG. 1). An item(s) associated with a category and/or other information may be presented to a voter(s) for review. Association of a category with a user request may be used to select items such as an advertisement(s) associated with the category to be presented to a user(s) responsive to a user request. Association of a category with a user request may be used to select a guide(s) associated with the category to vote regarding an item associated with the user request. A category may be associated with a user request based on any type of information associated with a user request. Using the example illustrated inFIG. 5, the categories ‘Category1’ and ‘Category2’ are associated with ‘User request1’.
• The user request profile ID field530 may include information of a profile(s) which is associated with a user request. For example, a profile may be associated with a user request based at least in part on a profile(s) associated with a user(s) associated with a user request. For example, a geographic profile which is common to one or more users associated with a user request may be associated with a user request, or a guide may determine that a profile is to be associated with a user request based on the content or subject matter of a user request(s) associated with a user(s). A guide selected to respond to a user request may be selected at least in part based on a profile(s) associated with the user request. A reviewer(s) may be selected to review an item(s) associated with a user request based at least in part on a profile(s) associated with a user request. Using the example illustrated inFIG. 5, ‘Profile1’ is associated with ‘User request1’.
• The user request result ID field535 may include information of a result(s) which is associated with a user request. For example, a search result may be associated with a user request when a guide obtains the search result responsive to the user request. For example, if a user request is submitted to the search system130 (FIG. 1), a guide may be selected, and the guide may provide a result(s) responsive to the user request. Alternately, a result(s) may be associated with a user request if the user request is submitted to a resource such as a search engine, or other resource system. Any number of search results may be associated with a user request. Using the example illustrated inFIG. 5, ‘Result1.1’, ‘Result1.2’, and ‘Result1.3’ have been associated with ‘User request1’.
• The user request result rank field540 may include information regarding a ranking of a result(s) associated with a user request. In at least one embodiment, the user request result ID field535 and the user request result rank field540 are linked by for example a pointer. Using the example illustrated inFIG. 5, ‘Result1.1’ has a ranking of ‘1’, ‘Result1.2’ has a ranking of ‘3’, and ‘Result1.3’ has a ranking of ‘4’. Content of the user request result ID field535 and the user request result rank field540 may be used at least in part to determine an order in which a search result(s) are presented to a user(s) responsive to a user request. Using the example illustrated inFIG. 5, ‘Result1.1’ might be preferentially presented to a user(s) responsive to ‘User request1’.
• The user request advertisement ID field545 may include information of an advertisement(s) which is associated with a user request. For example, an advertisement may be associated with a user request when a guide selects the advertisement to be presented to a user responsive to the user request. For example, if a user request is submitted to the search system130 (FIG. 1), a guide may be selected, and the guide may provide an advertisement(s) responsive to the user request. Alternately, an advertisement(s) may be associated with a user request automatically such as when a category(ies) and/or a keyword(s) is associated with the user request. Any number of advertisements may be associated with a user request. Using the example illustrated inFIG. 5, ‘Advert1’; ‘Advert4’, and ‘Advert2’ have been associated with ‘User request1’.
• The user request advertisement rank field550 may include information regarding a ranking of an advertisement(s) associated with a user request. In at least one embodiment, the user request advertisement ID field545 and the user request advertisement rank field550 are linked by for example a pointer. Using the example illustrated inFIG. 5, ‘Advert1’ has a ranking of ‘3’, ‘Advert4’ has a ranking of ‘1’, and ‘Advert2’ has a ranking of ‘5’. Content of the user request advertisement ID field545 and the user request advertisement rank field550 may be used at least in part to determine an order in which an advertisement(s) are presented to a user(s) responsive to a user request. Using the example illustrated inFIG. 5, ‘Advert4’ might be preferentially presented to a user(s) responsive to ‘User request1’.
• The user request system request ID field555 may include information regarding one or more system requests which may be created responsive to a user request submitted to the search system130 (FIG. 1). For example, a system request may include a request to transcribe, translate, interpret, convert, and/or process any information associated with a user request(s). In at least one embodiment, a request submitted to a resource(s) and/or a guide(s) responsive to a user request may be identified in the user request system request ID field555. Using the example illustrated inFIG. 5, ‘User request1’ is associated with ‘System request1.1’, ‘System request1.2’, and ‘System request1.3’ which may indicate that ‘User request1’ has caused the system requests ‘System request1.1’, ‘System request1.2’, and ‘System request1.3’ to be submitted to a resource(s) and/or a guide(s).
• As illustrated inFIG. 6, anexemplary guide record600 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Theguide record600 may include a guide ID field605, a guide category ID field610, a guide topic ID field615, a guide profile ID field620, a guide result ID field625, a guide communication info field630, and a guiderequest ID field635.
• The guide ID field605 preferably contains a unique identifier of a guide, which is preferably used consistently. For example, in at least one embodiment, the guide ID field605 can include a randomly generated numerical code, and/or a text string indicating a name associated with a guide. A guide ID serves to distinguish the guide record associated with a guide from a guide record associated with other guides. Other unique identifiers of a guide may be utilized without departing from the spirit and scope of the embodiments. Using the example illustrated inFIG. 6, ‘Guide1’ is the guide ID associated with theguide record600.
• The guide category ID field610 may include information of a category(ies) associated with a guide. Content of the guide category ID field610 may be modified based on an action(s) of a guide. A category(ies) may be associated with a guide based on one or more types of information processing. For example, the category ‘translate English to Spanish’, or ‘transcribe spoken queries’ or ‘Sports’ might be associated with a guide to indicate a skill or expertise associated with the guide. Such an association may be used in part to rate or rank a guide(s) and/or to select a guide(s). A person may select a category(ies) and/or keyword(s) which is associated with a guide. A category may be associated with a guide based on testing of a guide(s). A category may be associated with a guide based on an affiliate group associated with the guide. For example, if a guide has chosen to be affiliated with affiliate groups associated with a type of music, a category associated with the type of music might be associated with the guide. A category may signify any type of skill and/or expertise which may be used to match a guide to a task. A category(ies) associated with a guide may be used to select an item(s) which is to be presented to a guide. A guide(s) may be selected to review an item(s) such as a result(s) based on the association of a guide with a category(ies). Using the example illustrated inFIG. 6, ‘Category1’ and ‘Category3’ are associated with ‘Guide1’.
• The guide topic ID field615 may include information of a topic(s) associated with a guide. Content of the guide topic ID field615 may be modified based on an action(s) of a guide. A person may select a topic which is associated with a guide. For example, a guide may select a topic(s) to be associated with the guide during a registration process. A topic may be associated with a guide based on testing of a guide(s). For example, a guide may be required to demonstrate knowledge of a category and/or topic(s) in order to be associated with the topic(s). Content of the guide topic ID field615 may be compared to content of a search request in order to determine a ranking of a guide(s) for responding to a search request. For example, if a topic indicated in the guide topic ID field is associated with content of a request, the guide may be more likely to be selected to respond to the request. Using the example illustrated inFIG. 6, the topics ‘reggie miller’, ‘basketball’ and ‘fishing’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has indicated an interest in ‘reggie miller’, ‘basketball’ and ‘fishing’.
• The guide profile ID field620 may include information of a profile(s) associated with a guide. Content of the guide profile ID field620 may be modified based on action(s) of a guide. A person may select a profile which is associated with a guide. For example, a guide may select a profile(s) to be associated with the guide during a registration process. A profile may be associated with a guide based on testing of a guide(s). For example, a guide may be required to demonstrate knowledge relevant to a profile(s) in order to be associated with the profile(s), or a guide may take a test which is used to generate a profile, or a guide may provide information such as demographic, geographic, personality or other information which may be indicated in a profile(s) associated with the guide. Information indicated in a guide profile may be obtained from an external database. Information indicated in the content of the guide profile ID field620 may be compared to information indicated in the content of a profile(s) associated with a request in order to determine a ranking of a guide(s) for responding to a search request. Likewise, a profile(s) associated with a guide(s) may be used to select and/or rank a guide(s). Using the example illustrated inFIG. 6, ‘Demoprofileg1’, ‘Geoprofileg1’ and ‘Persprofileg1’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has indicated and/or generated ‘Demoprofileg1’ which may be a demographic profile, ‘Geoprofileg1’ which may be a geographic profile and ‘Persprofileg1’ which might indicate personality information regarding ‘Guide1’. Any or all information indicated in a profile(s) associated with a guide may be used to determine a rating and/or ranking of a guide.
• The guide result ID field625 may include information of a result(s) associated with a guide. Content of the guide result ID field625 may be modified based on an action(s) of a guide. If a guide produces a search result(s) responsive to a search request(s), an identifier of the search result(s) may be included in the guide result ID field625. A rating(s) and/or ranking(s) associated with a search result(s) associated with a guide may affect compensation for a guide. Likewise a usage indicator associated with a search result(s) provided by a guide may affect a rating(s) and/or ranking(s) associated with a guide. Using the example illustrated inFIG. 6, ‘Result1.1’, ‘Result3.1’ and ‘Result3.2’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has provided and/or reviewed ‘Result1.1’, ‘Result3.1’, and ‘Result3.2’.
• The guide communication info field630 may include information of a device(s) and/or service(s) associated with a guide. Content of the guide communication info field630 may be modified based on an action(s) of a guide. If a guide establishes communications using a device(s) and/or service(s), information regarding the device(s) and/or service(s) may be included in the guide communication info field630. Any type of communication service(s) and/or system(s) may be indicated in the guide communication info field630. For example, a username and/or password associated with a guide may be indicated in the guide communication info field630. Communication services such as IM, e-mail, SMS, MMS, EMS, telephone, wireless or wired communication, etc. may be indicated in the guide communication info field630. A telephone number, an email address, an IM provider and login ID, a keyword(s) associated with a service, etc. may be indicated in the guide communication info field630. Using the example illustrated inFIG. 6, the login ‘guide1’, the email ‘guide1@chacha.com’, the IM credential ‘guide1@AIM’ and the phone number ‘317.224.2242’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ may be contacted using the login ID ‘guide1’, via email at ‘guide1@chacha.com’, via IM as ‘guide1@AIM’ and/or via voice, text, and/or other service(s) associated with the phone number ‘317.224.2242’.
• The guiderequest ID field635 may include information of a request(s) associated with a guide. Content of the guiderequest ID field635 may be modified based on an action(s) of a guide. If a guide produces a search result(s) responsive to a search request(s), an identifier of the search request(s) may be included in the guiderequest ID field635. A rating(s) and/or ranking(s) associated with a request(s) associated with a guide may affect compensation for a guide. Likewise a usage indicator associated with a search request(s) and a guide may affect a rating(s) and/or ranking(s) associated with the guide. A request may be associated with a guide based on a vote(s) cast by a guide regarding items associated with the search request. Using the example illustrated inFIG. 6, ‘User request1’, and ‘System request3.1’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has responded to, been selected to respond to, and/or has reviewed one or more item(s) associated with ‘User request1’ and ‘System request3.1’.
• As illustrated inFIG. 7, an exemplary auser record700 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Theuser record700 may include a user ID field705, a user profile ID field710, a user request ID field715, a user result ID field720, a user advertisement ID field725, and a user communication info field730.
• The user ID field705 preferably contains a unique identifier of a user, which is preferably used consistently. For example, in at least one embodiment, the user ID field705 can include a randomly generated numerical code, and/or a text string indicating a name associated with a user. A user ID serves to distinguish a user record associated with a user from a user record associated with other users. Other unique identifiers of a user may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a user ID may include a phone number associated with a user. Using the example illustrated inFIG. 7, ‘User1’ is the user ID associated with theuser record700.
• The user profile ID field710 may include information of a profile(s) associated with a user. Content of the user profile ID field710 may be modified based on an action(s) of a user. A person may select a profile which is associated with a user. For example, a user may select a profile(s) to be associated with the user during a registration process. A profile may be associated with a user based on testing of a user(s) and/or information from users. For example, a user may be required to demonstrate knowledge relevant to a profile(s) in order to be associated with the profile(s), or a user may take a test which is used to generate a profile, or a user may provide information such as demographic, geographic, personality or other information which may be indicated in a profile(s) associated with the user. Historical information such as a request(s) and/or result(s) associated with a user may be used to determine profile information. Information indicated in a user profile may be obtained from an external database. A profile(s) associated with a user(s) may be used to select and/or rank a user(s) for voting. Using the example illustrated inFIG. 7, ‘DemoprofileU1’, ‘GeoprofileU1’ and ‘PersprofileU1’ are associated with the user ‘User1’. This may indicate that ‘Used’ has indicated and/or generated ‘DemoprofileU1’ which may be a demographic profile, ‘GeoprofileU1’ which may be a geographic profile and ‘PersprofileU1’ which might indicate personality information regarding ‘User1’.
• The user request ID field715 may include information of a request(s) associated with a user. Content of the user request ID field715 may be modified based on an action(s) of a user. If a user submits a request an identifier of the request may be included in the user request ID field715. Using the example illustrated inFIG. 7, ‘User request1’ and ‘User request2’ are associated with ‘Used’ which may indicate that ‘User1’ has submitted ‘User request1’ and ‘User request2’.
• The user result ID field720 may include information of a result(s) associated with a user. Content of the user result ID field720 may be modified based on an action(s) of a user and/or a guide(s). If a user receives a result(s) responsive to a request(s), an identifier of the result(s) may be included in the user result ID field720. A usage indicator associated with a result(s) provided to a user(s) may affect a rating(s) and/or ranking(s) associated with a guide. Using the example illustrated inFIG. 7, ‘Result1.1’, ‘Result1.2’ and ‘Result2.1’ are associated with the user ‘Used’. This may indicate that ‘User1’ has been presented with the results ‘Result1.1’, ‘Result1.2’, and ‘Result2.1’.
• The user advertisement ID field725 may include information of an advertisement(s) associated with a user. Content of the user advertisement ID field725 may be modified based on an action(s) of a user. If a user receives an advertisement(s), an identifier of the advertisement(s) may be included in the user advertisement ID field725. A usage indicator associated with an advertisement(s) provided to a user(s) may affect a rating(s) and/or ranking(s) associated with a guide, compensation for the search system, and/or rating(s) and/or ranking(s) of an advertisement(s). Using the example illustrated inFIG. 7, ‘Advert1’ and ‘Advert2’ are associated with ‘User1’. This may indicate that ‘User1’ has been presented with ‘Advert1’, and ‘Advert2’.
• The user communication info field730 may include information of a device(s) and/or service(s) associated with a user. Content of the user communication info field730 may be modified based on an action(s) of a user. If a user establishes communications using a device(s) and/or service(s), information regarding the device(s) and/or service(s) may be included in the user communication info field730. Any type of communication service(s) and/or system(s) may be indicated in the user communication info field730. For example, a username and/or password associated with a user may be indicated in the user communication info field730. Communication services such as IM, e-mail, SMS, MMS, EMS, telephone, wireless or wired communication, etc. may be indicated in the user communication info field730. A telephone number, an email address, an IM provider and login ID, a keyword(s) associated with a service, etc. may be indicated in the user communication info field730. Using the example illustrated inFIG. 7, the login ‘user1’, the email ‘user1@chacha.com’, the Twitter™ service account ‘twitteruser1’ and the phone number ‘317.924.2242’ are associated with ‘User1’. This may indicate that ‘User1’ may be contacted using the login ID ‘user1’, via email at ‘used @chacha.com’, via Twitter as ‘user1’ and/or via voice, text, and/or other service(s) associated with the phone number ‘317.924.2242’.
• As illustrated inFIG. 8, an exemplary aresource record800 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Theresource record800 may include a resource ID field805, a resource guide ID field810, a resource description field815, a resource access info field820, a resource usage information field825 and a resource category ID field830.
• The resource ID field805 preferably contains a unique identifier of a resource, which is preferably used consistently. For example, in at least one embodiment, the resource ID field805 can include a randomly generated numerical code, and/or a text string indicating a name associated with a resource. A resource ID serves to distinguish the resource record associated with a resource from a resource record associated with other resources. Other unique identifiers of a resource may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a resource ID may include a description associated with a resource. Using the example illustrated inFIG. 8, ‘Resource2’ is the resource ID associated with theresource record800.
• The resource guide ID field810 may include information of a guide(s) associated with a resource. For example, a guide(s) who reviewed a result produced by a resource may be indicated in the resource guide ID field810. In at least one embodiment a guide ID associated with a guide(s) who has received information of a result(s) from a resource may be indicated in the resource guide ID field810. A guide may be associated with a resource by an operator of the resource. For example, a guide skilled at transcription may be associated with a resource which performs transcriptions, which may allow the resource to be used more efficiently and/or with higher accuracy. Information contained in the resource guide ID field810 may be used to obtain information regarding a guide associated with a resource based on records such as the guide record600 (FIG. 6). Using the example illustrated inFIG. 8, ‘Guide1’; ‘Guide2’ and ‘Guide3’ are associated with ‘Resource2’ which may indicate that ‘Guide1’; ‘Guide2’ and ‘Guide3’ may be eligible to review a result(s) associated with ‘Resource2’.
• The resource description field815 may include information of a description of a resource. For example, a text snippet associated with a resource may be indicated in the resource description field815. A URL and/or other information associated with a resource may be indicated in the resource description field815. Information contained in the resource description field815 may be used to provide a description of a resource to a user(s) and/or a guide(s), which may aide in performing a task associated with the resource. Using the example illustrated inFIG. 8, the text snippet ‘Speech-to-text1’ is associated with ‘Resource2’, which may indicate that ‘Resource2’ may provide speech to text processing.
• The resource access info field820 may include access information associated with a resource. For example, a URL associated with a web page may be indicated in the resource access info field820. Information of a password, a login ID, a template for submitting a request, an API for submitting and/or receiving information and/or any other information which may be utilized to access a resource may be indicated in the resource access info field820. Information contained in the resource access info field820 may be used to provide access to a resource(s) for a user(s), a guide(s), a resource(s) and/or the search system130 (FIG. 1). Using the example illustrated inFIG. 8, the URL ‘www.speechtotext1.com’ is the access information associated with ‘Resource2’. This may for example indicate that a result(s) may be obtained by providing information to a resource system associated with the URL ‘www.speechtotext1.com’. While a URL has been used inFIG. 8 for the purposes of illustration and simplicity, no limitation is implied thereby. Any information required to provide information to a resource and/or to obtain information from a resource may be indicated in the resource access info field820.
• The resource usage information field825 may include information regarding the use of a resource. For example, a number of times that a resource has been utilized by a guide(s) and/or systems such as a resource system, a user system, and/or the search system130 (FIG. 1) may be indicated in the resource usage information field825. Using the example illustrated inFIG. 8, the indicator ‘use counter=180’ is associated with ‘Resource2’. This may indicate that ‘Resource2’ has been utilized one hundred eighty times. Information in the resource usage information field825 may be utilized to determine whether a result(s) associated with a resource is to be reviewed, to determine a rating and/or a ranking of a resource, to determine compensation associated with a resource(s), and/or for other purposes.
• The resource category ID field830 may include information of a number of categories associated with a resource. For example, a category associated with a type of result which may be produced by a resource may be indicated in the resource category ID field830. In at least one embodiment a category associated with a guide(s) who has received information from a resource may be indicated in the resource category ID field830. Information contained in the resource category ID field830 may be used to obtain information regarding a category associated with a resource based on a record(s) such as the category record1100 (FIG. 11). Using the example illustrated inFIG. 8, ‘Category1’ and ‘Category3’ are associated with ‘Resource2’ which may indicate that a type(s) of information processing associated with ‘Category1’ and ‘Category3’ may be performed using ‘Resource2’. Information associated with a category may be presented to a supplier(s) of systems and/or software which may perform processing associated with a category for various purposes. For example, a supplier of translation services might submit a bid to provide English to French translation services associated with the category ‘English to French’.
• As illustrated inFIG. 9, an exemplarysystem request record900 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Thesystem request record900 may include a system request ID field905, a systemrequest content field910, a system request user request ID field915, a system request guide ID field920, a system request category ID field925, a system request profile ID field930, a system request result ID field935, a system request result rank field940, a system request resource ID field945, and a system request resource rank field950.
• A system request record may be created responsive to various activities. For example a guided search session, an interactive training session, a non-interactive training session, submission of a request by a user, and/or other types of activity may cause a system request record to be created and/or modified. In at least one embodiment, a system request record is generated responsive to a request. A system request record may be imported from an external resource(s), a database, and/or any media accessible to thesearch system130.
• The system request ID field905 preferably contains a unique identifier of a system request, which is preferably used consistently. For example, in at least one embodiment, the system request ID field905 can include a randomly generated numerical code, and/or a text string indicating the content of a request. A system request ID serves to distinguish the system request record associated with a system request from a system request record associated with other system requests. Other unique identifiers of a system request may be utilized without departing from the spirit and scope of the embodiments. A unique identifier may be assigned to a system request when it is generated As illustrated inFIG. 9, ‘System request1.1’ is the system request ID associated with the system request record900 (FIG. 9).
• The systemrequest content field910 may include information regarding content of a system request. Text associated with a query submitted by a user may be indicated in the systemrequest content field910. For example, text of a request which is to be translated which may be processed by a resource(s) and/or a guide(s) may be indicated in the systemrequest content field910. Any information associated with a request may be indicated in the systemrequest content field910. Information such as audio recordings, images, text, video and/or other information etc. which are associated with a system request may be indicated in the systemrequest content field910. Using the example illustrated inFIG. 9, ‘What is the best That restaurant in Indy?.mp3’ is the content associated with thesystem request record900. This may indicate that the audio file ‘What is the best That restaurant in Indy?.mp3’ may be processed responsive to ‘System request1.1’.
• The system request user request ID field915 may include information of a user request(s) associated with a system request. The system request user request ID field915 may be used to associate a user request with a system request using information indicated in a user request record such as the user request record500 (FIG. 5). A result(s) and/or other item(s) associated with a system request may be presented to a user(s) and/or a guide(s) in an order based at least in part on a ranking of the item(s) associated with the system request. An identifier(s) of a number of user requests may be indicated in the system request user request ID field915. Information indicated in the system request user request ID field915 may be used to obtain information of a user(s) using a record(s) such as the user record700 (FIG. 7), and the user request record500 (FIG. 5). Using the example illustrated inFIG. 9 ‘User request1’ is associated with ‘System request1.1’, which may for example indicate that ‘User request1’ caused ‘System request 1.1’ to be generated.
• Information indicated in the system request user request ID field915 may be used to enhance the ability of a resource to process information. For example, a text to speech resource such as ‘Resource 2’ might receive information associated with a user which may improve the ability of the resource to recognize a spoken query based on information indicated in a user record such as the user record700 (FIG. 7). For example, requests may be received from various devices and/or services associated with a user. The system100 (FIG. 1) may provide an identifier of a user, as well as other contextual information which may include previous requests, previous spoken requests, information of corrections provided by a human assistant(s), information of profiles associated with a user(s) such as geographic, demographic, native languages, etc. The search system may be able to provide context or other additional information of a request to any resource. For example a new resource for speech to text conversion, may be provided with information of a user which may allow the new resource to process a request based on historical and/or contextual information. This capability is not limited to any particular type of processing. For example, a query history associated with a user might be provided to a resource which may allow the resource to respond with more relevant information, such as an advertisement and/or other content, responsive to a request such as a system request and/or a user request. Likewise information of a user location, audio of a previous spoken query, and profile information associated with a user might be provided to a text to speech processing resource in order to provide a more natural text to speech conversion, etc. Any type of information indicated in the database120 (FIG. 1) may be provided to a resource(s). Information provided to a resource may not only be associated with a particular user, but might also be associated with a group(s) of users. As thesystem100 may associate an arbitrary identifier with a user for any purpose, it is not necessary that a resource is explicitly aware of personally identifying information associated with the user.
• The system request guide ID field920 may include information of a guide(s) who is associated with a system request. For example, if a guide produces a result(s) associated with ‘System request1.1’, an identifier of the guide may be indicated in the system request guide ID field920. Information indicated in the system request guide ID field920 may be used to obtain information associated with a guide using a record(s) such as theguide record600 illustrated inFIG. 6. A guide may be associated with a system request if a guide has been selected to review a result(s) associated with the system request. Using the example illustrated inFIG. 9 ‘Guide1’ and ‘Guide2’ have been associated with ‘System request1.1’.
• The system request category ID field925 may include information of a category(ies) and/or keyword(s) associated with a system request. Content of the system request category ID field925 may be modified by an automated classification of a system request. A person may select a category(ies) and/or keyword(s) which is associated with a system request. A category may be associated with a resource(s), a guide(s), an advertisement(s), etc. An item(s) associated with a category may be presented to a guide(s) and/or a user(s). An item(s) associated with a category and/or other information may be presented for review. Association of a category with a system request may be used to select item(s) such as an advertisement(s) associated with the category to be presented to a user(s) responsive to a request. Association of a category with a system request may be used to select a guide(s) associated with the category to review an item associated with the system request. A category may be associated with a system request based on any type of information and/or content associated with a system request. Using the example illustrated inFIG. 9, ‘Category5’ and ‘Category6’ are associated with ‘System request1.1’. This may indicate for example that ‘System request1.1’ might require a resource(s) and/or guide(s) associated with ‘Category5’ and ‘Category6’
• The system request profile ID field930 may include information of a profile(s) which is associated with a system request. For example, a profile may be associated with a system request based at least in part on a profile(s) associated with a user(s) associated with a system request. For example, a geographic profile which is common to one or more users associated with a system request may be associated with a system request, or a guide may determine that a profile is to be associated with a system request based on the content of a system request(s) associated with a user(s). A guide and/or a resource(s) selected to respond to a system request may be selected at least in part based on a profile(s) associated with the system request. A reviewer(s) may be selected to review an item(s) associated with a system request based at least in part on a profile(s) associated with a system request. Using the example illustrated inFIG. 9, ‘Profile1’ is associated with ‘System request1.1’.
• The system request result ID field935 may include information of a result(s) which is associated with a system request. For example, a result may be associated with a system request when a resource provides the result responsive to the system request. For example, if a system request is submitted to the resource system150 (FIG. 1), a result provided by theresource system150 may be associated with a system request. Alternately, a result(s) may be associated with a system request subsequent to being reviewed and/or rated by a guide(s). Any number of results may be associated with a system request. Using the example illustrated inFIG. 9, ‘ResultSy1.1’, ‘ResultSy1.2’, and ‘ResultSy1.3’ have been associated with ‘System request1.1’.
• The system request result rank field940 may include information regarding a ranking of a result(s) associated with a system request. In at least one embodiment, the system request result ID field935 and the system request result rank field940 are linked by for example a pointer. Using the example illustrated inFIG. 9, ‘ResultSy1.1’ has a ranking of ‘1’, ‘ResultSy1.2’ has a ranking of ‘3’, and ‘ResultSy1.3’ has a ranking of ‘4’. Content of the system request result ID field935 and the system request result rank field940 may be used at least in part to select a resource and/or a result responsive to a system request. Using the example illustrated inFIG. 9, ‘ResultSy1.1’ might be preferentially utilized responsive to ‘System request1.1’.
• The system request resource ID field945 may include information of a resource(s) which is associated with a system request. For example, a resource may be associated with a system request when a guide selects the resource to be utilized responsive to the system request. For example, if a user request is submitted to the search system130 (FIG. 1), a guide may be selected, and the guide may select a resource(s) responsive to a system request associated with a user request. A resource(s) may be associated with a system request automatically based on a category(ies) and/or other information associated with the system request. Any number of resources may be associated with a system request. Using the example illustrated inFIG. 9, ‘Resource1’; ‘Resource4’, and ‘Resource2’, have been associated with ‘System request1.1’,
• The system request resource rank field950 may include information regarding a ranking of a resource(s) associated with a system request. In at least one embodiment, the system request resource ID field945 and the system request resource rank field950 are linked by for example a pointer. Using the example illustrated inFIG. 9, ‘Resource1’ has a ranking of ‘3’, ‘Resource4’ has a ranking of ‘1’, and ‘Resource2’ has a ranking of ‘5’. Content of the system request resource ID field945 and the system request resource rank field950 may be used at least in part to determine an order in which a resource(s) are notified and/or utilized responsive to a system request. A resource ranking may be based on factors such as cost, quality, user ratings, etc. Using the example illustrated inFIG. 9, ‘Resource4’ might be preferentially utilized to respond to ‘System request1.1’.
• As illustrated inFIG. 10, an exemplary aprofile record1000 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Theprofile record1000 may include aprofile ID field1005, a profile geographic info field1010, a profile demographic info field1015, a profile personality info field1020, a profile guide ID field1025, and a profile guide rating field1030.
• Theprofile ID field1005 preferably contains a unique identifier of a profile, which is preferably used consistently. For example, in at least one embodiment, theprofile ID field1005 can include a randomly generated numerical code, and/or a text string indicating a name associated with a profile. A profile ID serves to distinguish a profile record associated with a profile from a profile record associated with other profiles. Other unique identifiers of a profile may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a profile ID may include a description associated with a profile. Using the example illustrated inFIG. 10, ‘Profile1’ is the profile ID associated with theprofile record1000.
• The profile geographic info field1010 may include geographic information associated with a profile. Any type of geographic information may be indicated in the profile geographic info field1010. For example, GPS coordinates, a street address, a neighborhood name, a postal code, a city name, a state name, etc. could be indicated in the profile geographic info field1010. Using the example illustrated inFIG. 10, the geographic information ‘Indiana’ is associated with ‘Profile1’. This may indicate for example that a person with a home address in and/or other profile information associated with geographic information of the state of ‘Indiana’ may match ‘Profile1’, or may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile demographic info field1015 may include demographic information associated with a profile. Any type of demographic information may be indicated in the profile demographic info field1015. For example, date of birth, sex, race, political affiliation, income, number of children, marital status, membership in organizations, etc. could be indicated in the profile demographic info field1015. Using the example illustrated inFIG. 10, the demographic information ‘under30’ AND ‘over20’ is associated with ‘Profile1’. This may indicate that a person aged greater than 20 years and less than 30 years may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile personality info field1020 may include personality information associated with a profile. Any type of personality information may be indicated in the profile personality info field1020. For example, information of personality traits such as aggressiveness, curiosity, friendliness, intelligence, honesty, food preference, music preference, political affiliation, etc. could be indicated in the profile personality info field1020. Using the example illustrated inFIG. 10, the characteristic ‘Foodie’ is associated with ‘Profile1’. This may indicate that persons with an interest in food and/or restaurants may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile guide ID field1025 may include information of a guide(s) who are associated with a profile. For example, if a guide elects to receive search requests associated with ‘Profile1’, or if profile information of a guide matches a profile, an identifier of the guide may be indicated in the profile guide ID field1025 Information indicated in the profile guide ID field1025 may be used to obtain information associated with a guide using a record(s) such as the guide record600 (FIG. 6). Using the example illustrated inFIG. 10 ‘Guide1’, ‘Guide3’, ‘Guide2’, and ‘Guide4’ and ‘Guide5’ have been associated with ‘Profile1’.
• The profile guide rating field1030 may include information regarding a rating of a guide(s) associated with a profile. In at least one embodiment, the profile guide ID field1025 and the profile guide rating field1030 are linked by for example a pointer. Using the example illustrated inFIG. 10, ‘Guide1’ has a rating of ‘2’, ‘Guide3’ has a rating of ‘2’, ‘Guide2’ has a rating of ‘1’, ‘Guide4’ has a rating of ‘3’ and ‘Guide5’ has a rating of ‘3’. Content of the profile guide ID field1025 and the profile guide rating field1030 may be used at least in part to determine an order in which a guide(s) are notified responsive to a search request, a voting activity, a review activity, or other types of tasks and/or activities associated with a profile(s). Using the example illustrated inFIG. 10, ‘Guide2’ might be preferentially notified of a request associated with ‘Profile1’. Any number of guides may be associated with a profile(s).
• As illustrated inFIG. 11, an exemplary acategory record1100 is provided, of which one or more may be associated with or resident in the database120 (FIG. 1). Thecategory record1100 may include a category ID field1105, a category description field1110, a category guide ID field1115, a category guide rating field1120, a category resource ID field1125, and a category resource rating field1130.
• The category ID field1105 preferably contains a unique identifier of a category, which is preferably used consistently. For example, in at least one embodiment, the category ID field1105 can include a randomly generated numerical code, and/or a text string. A category ID serves to distinguish the category record associated with a category from a category record associated with other categories. Other unique identifiers of a category may be utilized without departing from the spirit and scope of the embodiments. As illustrated inFIG. 11, ‘Category5’ is the category ID associated with thecategory record1100.
• The category description field1110 may include information of a description associated with a category. For example, text associated with a category may be indicated in the category description field1110. Such information may be used to assist a guide in associating a search request with a category(ies). In at least one embodiment, a description of a category and other item(s) associated with a category may be presented to a guide(s) in order to allow a guide(s) to indicate a preferred item(s). For example, an advertisement(s), a search resource(s), etc. may be presented to a guide(s) associated with a category(ies) in order that a guide(s) may vote regarding the advertisement(s), the search resource(s), etc. In at least one embodiment a category description may indicate a type of processing that a resource may perform. As illustrated inFIG. 11, ‘Speech to text’ is the category description associated with the category ‘Category5’.
• The category guide ID field1115 may include information of a guide(s) who are associated with a category. For example, if a guide elects to receive search requests associated with the category ‘Category5’, an identifier of the guide may be indicated in the category guide ID field1115. Information indicated in the category guide ID field1115 may be used to obtain information associated with a guide using a record(s) such as the guide record600 (FIG. 6).
• Using the example illustrated inFIG. 11 ‘Guide1’, ‘Guide2’, and ‘GuideN’ have been associated with ‘Category5’.
• The category guide rating field1120 may include information regarding a rating of a guide(s) associated with a category. In at least one embodiment, the category guide ID field1115 and the category guide rating field1120 are linked by for example a pointer. Using the example illustrated inFIG. 11, ‘Guide1’ has a rating of ‘10’, ‘Guide2’ has a rating of ‘6’, and ‘GuideN’ has a rating of ‘2’ with respect to ‘Category5’. Content of the category guide ID field1115 and the category guide rating field1120 may be used at least in part to determine an order in which a guide(s) is notified responsive to a search request, a voting activity, and/or other types of tasks and/or activities associated with a category(ies). Using the example illustrated inFIG. 11, ‘Guide1’ might be preferentially notified of a request associated with the category ‘Category5’.
• The category resource ID field1125 may include information of a resource(s) associated with a category. For example, if a guide utilizes a resource to respond to a search request(s) associated with the category ‘Category5’, an identifier of the resource may be indicated in the category resource ID field1125. Information indicated in the category resource ID field1125 may be used to obtain information associated with a resource using a record(s) such as theresource record800 illustrated inFIG. 8. Using the example illustrated inFIG. 11 the resources ‘Resource1’, ‘Resource2’, and ‘ResourceN’ have been associated with the category ‘Category5’.
• The category resource rating field1130 may include information regarding a rating of a resource(s) associated with a category. In at least one embodiment, the category resource ID field1125 and the category resource rating field1130 are linked by for example a pointer. Using the example illustrated inFIG. 11, ‘Resource1’ has a rating of ‘8’, ‘Resource2’ has a rating of ‘8.5’, and ‘ResourceN’ has a rating of ‘3’. Content of the category resource ID field1125 and the category resource rating field1130 may be used at least in part to determine an order in which a search resource(s) are presented and/or utilized responsive to a request associated with a category(ies). Using the example illustrated inFIG. 11, ‘Resource2’ might be preferentially presented to a guide(s) associated with the category ‘Category5’. Likewise, ‘Resource2’ might preferentially be selected for ‘speech to text’ requests.
• Rating information of a guide(s), an advertisement(s), a search resource(s), and other information and or item(s) associated with a category may be based at least in part on votes of guides associated with the category, but may be based on any information indicated in the database120 (FIG. 1). For example, if a resource is frequently corrected by guides or users, a rating of the resource may be decreased. Although few categories are illustrated, the present invention is not limited to any category and may include a category for a system request, advertisements, etc.
• As illustrated inFIG. 12, an exemplary a result record1200 is provided, of which one or more may be associated with or resident in the search system130 (FIG. 1). The result record1200 may include aresult ID field1205, a resultguide ID field1210, a resultcontent info field1215, a result resource ID field1220 and a resultreview information field1225.
• Theresult ID field1205 preferably contains a unique identifier of a result, which is preferably used consistently. For example, in at least one embodiment, theresult ID field1205 can include a randomly generated numerical code, and/or a text string indicating a name associated with a result. A result ID serves to distinguish the result record associated with a result from a result record associated with other results. Other unique identifiers of a result may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a result ID may include a description associated with a result. Using the example illustrated inFIG. 12, ‘ResultSy1.1’ is the result ID associated with the result record1200.
• The resultguide ID field1210 may include information of a guide(s) associated with a result. For example, a guide who obtained a search result may be indicated in the resultguide ID field1210. In at least one embodiment a guide ID associated with one or more guides who have reviewed a result may be indicated in the resultguide ID field1210. For example, information contained in the resultguide ID field1210 may be used to obtain information regarding a guide associated with a result based on a record(s) such as the guide record600 (FIG. 6). Using the example illustrated inFIG. 12, ‘Guide1’ is associated with ‘ResultSy1.1’ which may indicate that ‘Guide1’ has reviewed and/or provided ‘ResultSy1.1’.
• The resultcontent info field1215 may include information of content of a result. For example, a text snippet associated with a result may be indicated in the resultcontent info field1215. The result content information field may indicate any type of information. For example, text associated with a speech to text conversion process, audio associated with a text to speech conversion process, and/or any information which might be produced by a guide(s) and/or a resource(s) may be indicated in the resultcontent info field1215. Information contained in the resultcontent info field1215 may be used to provide a result to a user(s), a guide(s), a resource(s) and/or the search system130 (FIG. 1). Using the example illustrated inFIG. 12, the text snippet ‘What is the best That restaurant in Indy?’ is associated with ‘ResultSy1.1’. This may indicate that the text snippet ‘What is the best That restaurant in Indy?’ may have been produced by ‘Resource2’ as a result associated with the system request ‘System request1.1’ as indicated in the system request result ID field935 (FIG. 9) of thesystem request record900.
• The result resource ID field1220 may include information of a resource associated with a result. For example, a URL associated with a system from which a text snippet was obtained may be indicated in the result resource ID field1220. Likewise, an ID associated with a resource record such as the resource record800 (FIG. 8) may be indicated. A URL or other information associated with a resource may be indicated in the result resource ID field1220. Information contained in the result resource ID field1220 may be used to provide access to resource(s) for a user(s), a guide(s) and/or the search system130 (FIG. 1) using information indicated in a record such as the resource record800 (FIG. 8). Using the example illustrated inFIG. 12, ‘Resource2’ is the resource ID associated with ‘ResultSy1.1’. This may indicate that ‘Resource2’ was used to obtain ‘ResultSy1.1’.
• The resultreview information field1225 may include information regarding a review of a result. For example, a correction to a result and/or an opinion(s) of a guide(s) and/or user(s) regarding a result may be indicated in the resultreview information field1225. Using the example illustrated inFIG. 12, the correction ‘replace “vest” with “best”’ is associated with ‘ResultSy1.1’. This may indicate that ‘ResultSy1.1’ has been corrected by ‘Guide1’, (i.e., ‘Guide1’ corrected the text ‘what is the “vest” That restaurant in Indy?’ produced by ‘Resource2’ to read ‘what is the “best” That restaurant in Indy?’) Information in the resultreview information field1225 may be utilized to determine whether a result is to be reviewed. For example, a confidence factor associated with a result, a resource, etc. may be indicated in the resultreview information field1225, which may be used to determine whether a review of a result is to be performed. Information indicated in the resultreview information field1225 may be utilized to determine a ranking of items to be reviewed by a guide(s). For example, a result with a lower confidence factor may be more likely to be presented to a guide for review.
• As illustrated inFIG. 13, aprocess1300 for creating a notification table is provided. Theprocess1300 may for example be operative on a server of the system100 (FIG. 1). A notification table may be used to determine an order in which one or more persons, entities and/or resources may be notified of a task. In other embodiments, a notification table may be used to determine an order in which a task(s) may be provided. For example, if a number of tasks which might be assigned to a person exist, the tasks might be ranked and placed in a notification table. The availability status of a task may change based on factor(s) such as a time period associated with a task expiring, or a task being performed by another person, etc. The usage of a notification table to prioritize activities may improve utilization of a person(s) and/or resource(s) associated with the system100 (FIG. 1).
• In operation1305 a determination is made as to whether a notification table is to be prepared. If it is determined inoperation1305 that a notification table is not to be prepared, control remains atoperation1305 andprocess1300 continues. If inoperation1305 it is determined that a notification table is to be prepared, control is passed tooperation1310 andprocess1300 continues. In at least one embodiment, the determination that a notification table is to be prepared is based on a task becoming available. For example, if a search request is submitted, a review is needed, and/or any other type of task requiring work to be performed is identified, it may be determined that a notification table is to be prepared. In at least one embodiment, if all resources and/or persons associated with a notification table have been notified, it may be determined that a notification table is to be prepared.
• In operation1310 a reference item(s) associated with a task is obtained. For example, information of a search request may be obtained, which may include a query, image(s), audio, media, keyword(s), category(ies), tag(s), profile(s), etc. Likewise, information of a category, an advertisement, or any item(s) which may be associated with information which may be associated with rating information may be obtained. Control is passed tooperation1315 andprocess1300 continues.
• Inoperation1315 rating and/or ranking information of an item(s) and/or person(s) associated with a reference item(s) is obtained. For example, rating information of a person, resource, or entity associated with a reference item, which may include a query, image(s), audio, media, keyword(s), category(ies), tag(s), profile(s), etc. may be obtained. A rating(s) may be based on any type of information. For example, a guide rating associated with a category(ies), a keyword(s), a profile(s), etc. may be based on user ratings, peer ratings, ratings of results produced by the guide, activity(ies) of a guide, training of a guide, etc. Any number of items associated with rating information may be used to identify rating information associated with a guide. While a guide has been used for the purpose of simplicity and illustration, users, resource(s), task(s) and/or other items may be associated with a reference item which may be associated with rating information. Control is passed tooperation1320 andprocess1300 continues.
• In operation1320 a ranking of a guide(s) and/or other items identified inoperation1315 is performed. For example, guides who are eligible and/or available for an activity may be ranked based on the rating data identified inoperation1315. Likewise, users who might be available and/or eligible to perform an activity might be ranked, or resources which might respond to a request might be ranked, or resources which might provide information of any sort might be ranked. Any type of item(s) indicated in the database120 (FIG. 1) might be ranked based on rating information. Control is passed tooperation1325 andprocess1300 continues. Any or all of the items obtained may be ranked1320. For example, the system100 (FIG. 1) may be set by an administrator such that a resource and a guide among other items are ranked based on demand.
• Inoperation1325 thesystem database120 is updated. In at least one embodiment, a notification table is made available for use by the system130 (FIG. 1). Information associated with a notification table may be recorded, such as a task ID associated with a notification table, etc. Information associated with items indicated in a notification table may be updated to indicate that an item has been added to a notification table, or that an item was not included in a notification table, or a ranking associated with an item in a notification table, etc. Control is passed tooperation1305 andprocess1300 continues.
• A database relationship for creating a ranked list of guides to be associated with a reference item and a review items is illustrated inFIG. 13A. A “reference item” may be an item such as a request, a category, and/or any combination of item(s) which may be presented to a guide as a reference for an action(s). For example, a search request may be presented to a guide in order that a guide may provide a search result(s) responsive to the search request, or a search request may be presented to a guide in order that a guide may vote regarding a search result(s) associated with the search request, or an indicator of a category may be presented to a guide in order that a guide may vote regarding a search resource(s), a topic, or a related category associated with the category. A “review item” may be any item such as a search result, a search resource, an advertisement, or any other item which may be presented for review. An “index item” may be any item such as a category, a profile, a location, a keyword, etc. which is used to select and/or rank guides based on a rating or ranking of guides associated with the guides and the index item. An index item may be associated with a reference item.
• A notification table such as the notification table1350 illustrated inFIG. 13A may be created of which one or more may be associated with or resident in the search system130 (FIG. 1). The notification table1350 may include a notificationtable ID field1352, aguide ID field1355, aranking field1360, anotification indicator field1365 and anavailability indicator field1370. A notification table may be associated with a reference item such as a search request.
• The notificationtable ID field1352 preferably contains a unique identifier of a notification table, which is preferably used consistently. For example, in at least one embodiment, the notificationtable ID field1352 can include a randomly generated numerical code, and/or a text string indicating a name associated with a task. A notification table ID serves to distinguish the notification table record associated with a notification table from a notification table record associated with other notification tables. Other unique identifiers of a notification table may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a notification table ID may include a description associated with a task. Using the example illustrated inFIG. 13A, ‘Review1user request4’ is the notification table ID associated with the notification table1350.
• Theguide ID field1355 may include a list of guide identifiers which may be used to contact a guide(s). Theguide ranking field1360 indicates a ranking of the guide associated with the guide ID indicated in the notification tableguide ID field1355. Using the example inFIG. 13, ‘Guide2’ is ranked ‘1’, ‘Guide1’ is ranked ‘2’, ‘Guide3’ is ranked ‘3’, ‘Guide5’ is ranked ‘4’, and ‘Guide4’ is ranked ‘5’. Thenotification indicator field1365 indicates whether a guide indicated in the notification tableguide ID field1355 has been notified of a task. Using the example inFIG. 13A, none of the guides has been notified of the task ‘Review1user request4’ as indicated by the ‘No’ in thenotification indicator field1365. Theavailability indicator field1370 indicates the availability of a guide. The availability status of a guide may change from time to time as guides become available for a task, as guides login to the system100 (FIG. 1), or as guides are assigned tasks. Using the example inFIG. 13A, the guides ‘Guide1’, ‘Guide3’ and ‘Guide4’ are available as indicated by the ‘Yes’ in theavailability indicator field1370.
• In order to determine the ranking of guides as indicated in theguide ranking field1360 of the notification table1350, the rating(s) and/or ranking(s) of a guide(s) associated with one or more index items may be utilized. Using the example illustrated inFIG. 13A, a reference item (i.e. ‘User request4’) associated with theuser request record500aas indicated in the userrequest ID field505a, is associated with the review items ‘Result4.1’, ‘Result4.2’, and ‘Result4.3’ as indicated in the user requestresult ID field535a. ‘User request4’ is associated with the index items ‘Category1’ and ‘Category2’ as indicated in the user requestcategory ID field525a, and ‘Profile1’ as indicated in the user requestprofile ID field530a. A ranking of guides may be performed based on information contained in thecategory records1100aand1100b, and theprofile record1000a. For example, a geographic profile which may include a location may be associated with a search request, and a guide within a first distance of the location may be given a rating ‘1’, guides within a second distance of the location may receive a rating of ‘2’, and guide at any greater distance may receive a rating of ‘3’. A guide(s) may have a rating(s) associated with a category. For example, a guide rating may be based on a rating(s) of search results produced by a guide for search requests associated with a category, wherein a higher rating indicates a better success rate which may be based on factors including but not limited to requester satisfaction with results, peer review by other guides, etc. Using the example illustrated inFIG. 13A, the guide ranking is based first on the rating associated with geographic location indicated in ‘Profile1’ and second on the average of rating(s) associated with ‘Category1’ and ‘Category2’. Continuing with the example inFIG. 13A, the guide with the lowest rating with respect to ‘Profile1’ (i.e. ‘Guide2’) is ranked first due to geographic proximity even though ‘Guide2’ has a low average rating associated with ‘Category1’ and ‘Category2’. The guides ‘Guide1’ and ‘Guide3’ are ranked ‘2’ and ‘3’, respectively, as they have the same rating with respect to ‘Profile1’ and ‘Guide1’ has a higher average rating associated with ‘Category1’ and ‘Category2’, and ‘Guide5’ and ‘Guide4’ are ranked ‘4’ and ‘5’, respectively, as they are rated ‘3’ with respect to ‘Profile1’ and ‘Guide5’ has a higher average rating associated with ‘Category1’ and ‘Category2’.
• While a few index items are illustrated inFIG. 13A, no limitation is implied thereby. Any number of index items may be utilized and any number of review items may be ranked using the process1300 (FIG. 13). Any criteria may be applied to determine a ranking and/or rating associated with an index item such as a category, a location, a keyword, a profile, a tag, a topic, etc. While a group of guides who may vote regarding a search result(s) associated with a search request is used for the purposes of illustration, no limitation is implied thereby. For example, a group of users might be selected to review a search result(s) associated with a search request, or a group of guides might be notified of a search request which is pending a response. A notification table may be used to notify any person(s), entity(ies) and/or system(s) of a pending task(s).
• As illustrated inFIG. 14, aprocess1400 for notification is provided. Theprocess1400 may be operative on a server associated with the system100 (FIG. 1). Theprocess1400 may be used to select a reviewer(s) to be notified of a task, and/or to select an order in which a reviewer(s) may be notified of a task(s). A reference item is identified, which may be associated with one or more index items which may be associated with information which may be used to select items, such as reviewers, which may be notified of a task which may include information of a reference item(s), an index item(s) and/or review item(s) which may be associated with the index items.
• In operation1405 a determination is made as to whether review of an item is needed. If it is determined inoperation1405 that review of an item is not needed, control remains atoperation1405 andprocess1400 continues. If inoperation1405 it is determined that review of an item is needed, control is passed tooperation1410 andprocess1400 continues. In at least one embodiment, a value of a usage count associated with an item is utilized to determine whether review of an item is needed. In at least one embodiment, a number of review items associated with a reference item is utilized to determine whether review of an item is needed. For example, if a number of search results associated with a request exceeds a value it may be determined that a review is needed. Alternatively, a user may request that result(s) be reviewed.
• Inoperation1410 review items associated with a reference item are obtained. For example if a review item such as a search result or a search resource has been determined to need review, a reference item such as a search query or a category may be presented in order that an additional review item may be associated with the reference item. If a number of search results have been associated with a search request, or a number of topics have been associated with a category, a list of the reference items may be compiled for review. Control is passed tooperation1415 andprocess1400 continues.
• In operation1415 a list of reviewers associated with a reference item is created. For example, voters associated with a reference item such as a search request may be identified. For example, voters associated with topic(s) and/or keyword(s) of a search request may be added to a reviewer list, or voters associated with a category(ies) and/or a profile(s) may be added to a reviewer list. Any information regarding a reviewer may be used to select members of a list of reviewers for a review item. For example, if a list of reviewers has been previously compiled based on one or more criteria, a list of reviewers may be compiled based on different criteria. Control is passed tooperation1420 andprocess1400 continues.
• In operation1420 a ranking of reviewers is performed. For example, a notification table such as the notification table1350 (FIG. 13A) may be constructed. Reviewers may be ranked based on various criteria. For example, reviewers may be ranked based on a rating(s) and/or ranking(s) associated with a reference item, as illustrated inFIG. 13A. In at least one embodiment, reviewers may be ranked based at least in part on a vote weight associated with a reviewer. Control is passed tooperation1425 andprocess1400 continues.
• In operation1425 a reviewer(s) are notified in an order determined by the reviewer's rank. The highest ranking reviewer who is currently available and has not been notified of a review task is notified. Control is passed tooperation1430 andprocess1400 continues.
• Inoperation1430 review information is obtained from a reviewer(s). For example one or more voters may register a vote regarding a review item(s), a reviewer may indicate acceptance or rejection of a review item(s), etc. Control is passed tooperation1435 andprocess1400 continues.
• In operation1435 a determination is made as to whether a review is complete. If it is determined inoperation1435 that a review is complete, control is passed tooperation1445 andprocess1400 continues. If inoperation1435 it is determined that a review is not complete, control is passed tooperation1440 andprocess1400 continues. A review may be determined to be complete if a time period between a start of a review and a current time has exceeded a value, or a review may be determined to be complete based on information regarding a user(s), guide(s) and/or resource(s) such as a number of votes cast, etc. Any suitable criteria may be used to determine that a review is complete.
• In operation1440 a determination is made as to whether all available reviewers in the review list created inoperation1415 have been notified. If it is determined inoperation1440 that all available reviewers in the review list created inoperation1415 have not been notified, control is passed tooperation1425 andprocess1400 continues. If inoperation1440 it is determined that all available reviewers in the review list created inoperation1415 have been notified, control is passed tooperation1415 andprocess1400 continues.
• Inoperation1445 the search system130 (FIG. 1) is updated. Information of a rating and/or vote weight associated with a voter(s) and/or a profile(s), a category(ies), keyword(s), etc. is recorded. Information of a rating(s) and/or ranking(s) associated with item(s) such as a search result(s), a search resource(s), an advertisement(s), etc. is recorded and updated. Control is passed tooperation1405 andprocess1400 continues.
• FIG. 14A illustrates a notification process utilizing a notification table such as the notification table1350a. A notification table ID is assigned to the notification table1350aas indicated in the notificationtable ID field1352aof the notification table1350a. When the notification table1350ais created, thenotification indicator field1365a, and anavailability indicator field1370aindicate the notification status and the availability status respectively of the selected reviewers at an initial time, t1. Likewise, the guide ID and the guide rank are indicated in the notification tableguide ID field1355aand the notification tableguide ranking field1360a.
• As guides are notified of a task, thenotification indicator field1365ais modified to indicate the notification status of guides at a later time, t2. As illustrated inFIG. 14A, the notification status of the guides ‘Guide2’ and ‘Guide3’ have been set to ‘Yes’ to indicate that ‘Guide2’ and ‘Guide3’ have been notified of a task. As each guide may be allowed a time interval in which to respond to a task, a lower ranking guide such as ‘GuideN’ may not be notified at the time t2 although the guide is available for the task ‘Review1Request2’.
• As the availability status of guides may change, ‘Guide1’ may become available at a time t3 which is later than t2 as indicated in theavailability indicator field1370a. In such a case, ‘Guide1’ will be notified before ‘GuideN’ due to the higher ranking of ‘Guide1’.
• At some later time, t4, all available guides may have been notified, as indicated in thenotification indicator field1365aof the notification table1350a. In such a case, a new notification table1350bmay be created as indicated by the notificationtable ID field1352b. The notification tableguide ID field1355bmay include one or more guides who have previously been notified, as indicated in thenotification indicator field1365b. A guide who has been previously notified may not be notified again. A higher ranking guide as indicated in the notification tableguide ranking field1360bsuch as ‘Guide0’ who has been included in the notification table1350bmay be notified first. A lower ranking guide such as ‘Guide4’ who has become available as indicated in theavailability indicator field1370band was not previously notified as indicated in thenotification indicator field1365bmay not be notified until higher ranking guides such as ‘Guide0’ and ‘Guide5’, for example, have been notified of a task associated with the notification tables1350aand1350b. The persistence of the notification indicator associated with a task which is associated with a notification table may improve the quality of the persons, who may be guides or other voters who are assigned to a task while avoiding notifying the same person multiple times of a task.
• As previously mentioned, the process1300 (FIG. 13) and the process1400 (FIG. 14) may be used to create a notification table which may be used to determine an order in which a result(s) are presented to a reviewer such as a guide. For example, if there are multiple tasks available which are associated with a category(ies) and a guide(s), the tasks may be ranked based on a ranking(s) of a category(ies) and a guide(s). The guide may be notified of a task in an order based at least in part on a rating(s) associated with a guide and/or associated with the task based on a category(ies) associated with the guide and the task. For example, a status of a task may be modified based on a system condition(s) when a number of available tasks associated with a guide is less than a value set, and a new notification table of tasks for the guide may be created. While the example of review of an item by guide is used for the purpose of illustration, theprocess1400 may be used for any type of review process which may be performed by users, resources, requests and/or guides.
• As illustrated inFIG. 15 an exemplary message flow diagram is provided. The message flow diagram describes communication(s) between various processes which may be operative on elements of the system100 (FIG. 1). The embodiment associated with the message flow diagram1500 (FIG. 15) may employ human assistant(s) in various ways. For example, a guide who may receive a free-form query from a user may be referred to as an ‘ambassador’ when performing the task of processing a user request in order that it may be further processed. Similarly, a guide who may convert and/or review conversion of a speech query to a text query may be referred to as a ‘transcriber’, a guide who receives a processed request and may perform an information search and/or other activity(ies) in order to respond to the request may be referred to as an ‘expert’. While various types of labels may be used to refer to a guide(s) based on the type of activity which the guide is performing, it is envisioned that any guide might perform an activity(ies) associated with any label(s) and/or type of activity. The use of the labels ‘transcriber’, ‘ambassador’ or ‘expert’ are used for the purposes of illustration and do not per se constrain the activity(ies) which may be performed by any guide(s).
• Using the example illustrated inFIG. 15, processes which may send information to and/or receive information from a user are illustrated in the message flow diagram1500. A messaging process (MP)1525, which may receive and/or send information via a messaging service(s) such as SMS, MMS, EMS, IM, etc, may receive text and/or other media associated with a user request is provided. A web application process (WAP)1515 which may receive and/or send information via any web-based communication service is provided. An email process (eMP)1520, which may receive and/or send information via an email service using protocols such as SMTP, etc. is provided. A voice process (VP)1510, which may receive and/or send information via a voice service using protocols such as SMTP, Simple Object Access Protocol (SOAP), etc. is provided. Any number and/or types of processes which may receive information of a request(s) and/or return a result(s) may be provided to allow the search system130 (FIG. 1) to communicate with a user(s), a guide(s), and/or a resource(s). A control process (CP)1527 which manages communication between theVP1510, WAP1515,eMP1520,MP1525, and other processes is provided.
• A request message1545 such as therequest messages1545aand1545bmay be received by theCP1527. TheCP1527 may determine that additional processing may be required responsive to a request. For example, a request received from theVP1510 may include information which may need to be transcribed. The ‘transcribe’message1547 which may include information of a transcription activity may be passed to the guide application process (GAP)1505 which may perform a transcription, and may return information of the transcription to theCP1527 via the ‘transcribe complete’message1549. The processing by theGAP1505 may be performed entirely automatically and/or using the assistance of a guide(s).
• A request message may require that a query be vetted (i.e., form a structured and/or categorized query) by an ambassador. Thequery vetting message1551 may transmit information regarding a query to be vetted to the ambassador management process (AMP)1530. TheAMP1530 may select an ambassador who may perform the query vetting process. The ‘query vetter selected’message1553 may include information of a request and a selected ambassador which may be provided to theGAP1505, which may perform a vetting process, and may return information of the vetting process to theCP1527 via the ‘vetting complete’message1563. The processing by theGAP1505 may be performed automatically and/or using the assistance of a guide(s). TheGAP1505 may communicate with the query vetting process (QVP)1535. As a structured query is formed and/or categorized, information of a structured query may be communicated to theQVP1535 via the ‘get suggested SQ’message1555, which may respond to theGAP1505 with a suggested structured query(ies) via the ‘suggested SQ’message1557. Likewise, as a structured query is formed and/or categorized, information of a structured query may be communicated to theQVP1535 via the ‘get suggested categories’message1559, which may respond to theGAP1505 with a suggested category(ies) via the ‘suggested categories’message1561.
• A vetting complete message such as the ‘vetting complete’message1563 may cause a request that a guide or expert respond to a vetted query to be generated. TheCP1527 may transmit information of a request to the expert management process (EMP)1540. For example the ‘expert answer’ message1569 may include information of a request, a vetted query, etc. The ‘expert selected’message1571 may include information of a request, and of an expert(s) selected to respond to the request, which is provided to theGAP1505. Information of a result(s) provided by a guide or expert may be provided to theCP1527 by theGAP1505 via the ‘expert complete’message1565. The processing by theGAP1505 may be performed entirely automatically and/or using the assistance of a guide(s).
• Information of a result(s) may be provided to a process(es) such as theVP1510, WAP1515,eMP1520,MP1525 via a ‘result’ message1567, such as the ‘result’messages1567aand1567b. Information provided via the result message1567 may be provided to a user(s) via a process(es) such as theVP1510, WAP1515,eMP1520, andMP1525. While a few types and instances of processes are used inFIG. 15 for the purposes of simplicity and illustration, no limitation is implied thereby. Any number or types of processes may be provided in order to operate the embodiments.
• Continuing with the example illustrated inFIG. 15, communications with resource systems such as the resource system ‘R1’1590 which might perform a process such as transcription, and the resource system ‘R2’1595 which might perform a process such as conversion of a free form query to a structured query may occur as part of the processing of a request. For example, the ‘auto scribe’message1573, which might include information such as an audio recording, may be transmitted to the resource system ‘R1’1590 by theCP1527 responsive to therequest message1545b. Theresource R11590 might respond with the ‘auto scribe done’message1575, which might include information of, for example, text produced by a transcription process or other activity performed by the resource “R1′1590. Subsequent to review by a human assistant as indicated by the ‘transcribe complete’message1549, a message such as the ‘auto scribe review’message1577, which may include information relating to a review provided by a human assistant may be transmitted by theCP1527 to the resource “R1′1590.
• Similarly a resource system such as the resource “R2′1595 might receive a message such as the ‘convert query’message1581, which might include information of a free-form query associated with a request from theCP1527. The resource system ‘R2’1595 might respond with a message such as the ‘convert complete’message1583 which might include information of a result(s) produced by the resource ‘R2’1595. Subsequent to completion of the query vetting process as indicated by the ‘vetting complete’message1563, theCP1527 might transmit the ‘convert review’message1585, which might include information of a human-assisted review to the resource ‘R2’1595.
• While specific examples of types of processing, and a specific sequence of messaging and operations have been used in the description relating toFIG. 15 for the purposes of simplicity and illustration, no limitation is implied thereby. Any number of processes, messages and resources, and any information may be exchanged between elements of the system100 (FIG. 1) in order to operate the embodiments.
• AGUI1600 for transcription of a spoken query to a text query is illustrated inFIG. 16. TheGUI1600 may be presented to a guide and/or a transcriber responsive to a request. TheGUI1600 may include astatus indicator1605, anactivity indicator1610,selection tabs1615, asession time indicator1620, amedia player1625, media review controls1630, role indicators1635, anadvertisement window1640, a transcribedquery box1645, astatus change control1650, and action controls1655.
• Thestatus indicator1605 may be used to indicate the current status of a guide. A guide may elect to be available or unavailable for an activity(ies) by selecting a status using thestatus indicator1605. If a guide is currently engaged in an activity, thestatus indicator1605 may indicate that the guide is unavailable. Theactivity indicator1610 may indicate an activity which may be available. Using the example illustrated inFIG. 16, theactivity indicator1610 shows that other activities are not available to the guide during a transcription session.
• Theselection tabs1615 may be used to select and/or indicate an activity for a guide. The selection tabs may be active or inactive depending on the status of a guide operating theGUI1600. For example, the ‘Search’tab1615amay only be active during a search activity by a guide. Any number of selection tabs may be provided for guide activities to be selected.
• Thesession time indicator1620 may be used to indicate time information regarding an activity. As illustrated inFIG. 16, time information in hours, minutes and seconds which a transcriber has spent transcribing a query is indicated in thesession time indicator1620.
• Themedia player1625 may be used to provide playback of content. Themedia player1625 may control playback of audio, video or any type of media which may be transcribed. Themedia player1625 may include media review controls1630. Using the example illustrated inFIG. 16, thevolume control1630amay be used to adjust the audio playback level, theforward button1630bmay be used to speed up or to skip forward within a recording, the pause/play control1630cmay be used to pause and resume playback of a recording, thereverse button1630dmay be used to search or to skip backward within a recording, and theindex slider1630emay be used to move to a location within a recording by ‘dragging’ the indicator to a location.
• The role indicators1635 may be used to indicate a type of activity. For example, if a guide is performing an activity such as transcription, the ‘Transcriber’role indicator1635amay be active as indicated by for example the tab being associated with the current GUI, or using a color indicator, or other type of indication. The ‘Ambassador’role indicator1635bmay be active during an activity related to query processing, and the ‘General’role indicator1635cmay be active during information search activities. Any number of role indicators1635 may be provided.
• Theadvertisement window1640 may be used to present an advertisement and/or other information. Content of theadvertising window1640 may be modified based on other information in theGUI1600. For example, a category and/or keywords of a transcribed query may cause information presented in theadvertising window1640 to be modified. More than oneadvertisement window1640 may be included in aGUI1600. A guide may elect to send information indicated in theadvertisement window1640 to a user(s) associated with a query which is being transcribed.
• The transcribedquery box1645 may include information of a transcribed query. In at least one embodiment, information of a transcription produced by a guide(s) and/or a resource may be presented in the transcribedquery box1645. For example, information of a result(s) produced by a resource such as an automated speech to text system(s) may be displayed in the transcribedquery box1645 which may be modified and/or confirmed. Alternately, information of a transcription performed by a guide may be presented in the transcribedquery box1645, which may be modified and/or confirmed. In other instances, text of a transcribed query may be entered in the transcribedquery box1645.
• Thestatus change control1650 may be used to indicate that a status change is to be made after completion of a task. Using the example illustrated inFIG. 16, if the check box in thestatus change control1650 is deactivated, the status of the guide will be changed to ‘Away’ after a current task is completed.
• The action controls1655 may be used to take actions regarding information obtained using theGUI1600. The ‘Send to a Guide’action control1655amay be used to indicate that a transcription task is complete and may be submitted to a guide for a search. The ‘Abort This Search’action control1655bmay be used to indicate that a transcription task is to be ended and sent to another transcriber. The ‘Report Abuse’action control1655cmay be used to indicate that a query associated with a transcription task is inappropriate and should not be transcribed.
• AGUI1700 for construction of a structured or vetted query and associating a category(ies) with a vetted query is illustrated inFIG. 17. TheGUI1700 may be presented to a guide responsive to a search request. TheGUI1700 may include astatus indicator1705, anactivity indicator1710,selection tabs1715, session controls1720, query controls1725, araw query box1730, aclarification control1735, aninterrogative selection control1740, apredicate selection control1745, a structuredquery box1750, arecent searches control1755, alocation selection control1760, alocation relevance indicator1765, acurrent location indicator1766, alocation search box1767, alocation search button1768, a suggested querieswindow1770, a suggestedcategories window1775, acategory viewing control1780, a selectedcategories window1785, anexpert search control1790 and navigation controls1795.
• Thestatus indicator1705 may be used to indicate the current status of a guide. A guide may elect to be available or unavailable for an activity(ies) by selecting a status using thestatus indicator1705. If a guide is currently engaged in an activity, thestatus indicator1705 may indicate that the guide is unavailable. Theactivity indicator1710 may indicate an activity which may be available. Using the example illustrated inFIG. 17, theactivity indicator1710 shows that other activities are not available to the guide during a query vetting session.
• Theselection tabs1715 may be used to select and/or indicate an activity for a guide. The selection tabs may be active or inactive depending on the status of a guide operating theGUI1700. For example, the ‘Search’tab1715amay only be active during a search activity by a guide. Any number of selection tabs may be provided for guide activities to be selected.
• The session controls1720 may be used to take action(s) regarding a search session which is in progress. The ‘report abuse’control1720amay be used to indicate that a query is not within allowed parameters of the system. Activation of the ‘report abuse’control1720amay close a search session and send a report to system administrators. The ‘Abort this query’control1720bmay be used to indicate that a session is to be halted. Activation of the ‘Abort this query’control1720bmay cause the search session to be closed and/or transferred to another guide.
• The query action controls1725 may be used to take action(s) regarding elements of the query indicated in theraw query box1730. The ‘Select All’control1725amay be used to select all of the elements of the query. The ‘Reset All’control1725bmay be used to unselect all elements of the query.
• Theraw query box1730 may include information of element(s) of a raw query. Any element of a raw query may be transferred to the structuredquery box1750. For example, clicking on an element in theraw query box1730 may transfer that text to a location in the structuredquery box1750. Using the example inFIG. 17, the underlined words ‘the’, ‘best’ and ‘That’ included in theraw query box1730 have been selected and transferred to the structuredquery box1750.
• Theclarification control1735 may be used to request clarification of a raw query from a user. Activation of theclarification control1735 may cause a message(s) to be transmitted to a user who has submitted a search request who may provide additional information to clarify the content of a search request.
• The interrogative selection controls1740 may be used to select an interrogative expression which may be added to the structuredquery box1750. For example, by clicking on an interrogative selection control such as theinterrogative selection control1740a, the interrogative ‘What’ may be transferred to the structuredquery box1750.
• The predicate selection controls1745 may be used to select a predicate which may be added to the structuredquery box1750. For example, by clicking on thepredicate selection control1745a, the predicate ‘is’ may be transferred to the structuredquery box1750.
• The structuredquery box1750 may be used to enter and review text of a structured query. As information is added to the structuredquery box1750, a search may be preformed of a database of categories and/or structured queries which may be displayed in the suggested queriesbox1770 and/or the suggestedcategories box1775.
• The recent searches control1755 may be used to review recent search activities associated with a user who has submitted a search request. Activation of the recent searches control1755 may cause information of search activity associated with a user to be provided using a GUI such as theGUI2000 illustrated inFIG. 20.
• Thelocation selection control1760 may be used to select a location to be associated with a structured query. Activation of thelocation selection control1760 may cause a GUI for selection and/or confirmation of location information associated with a request such as theGUI1900 illustrated inFIG. 19 to be presented. Thelocation relevance indicator1765 may be used to indicate whether a location is relevant to a search request. By activating thelocation relevance indicator1765, as indicated by the check mark in thelocation relevance indicator1765, a selection of a guide(s) to respond to a query may be modified based on geographic information associated with a search request. Likewise, ratings of a resource(s), and advertisement(s), etc. which may be selected responsive to a search request may be modified based on geographic information associated with a search request.
• Thecurrent location indicator1766 may indicate a location associated with a user who has submitted a search request. For example, geographic information regarding the current location of a user may be displayed in thecurrent location indicator1766. A guide and/or a user may provide geographic information associated with a search request, the system100 (FIG. 1) may associate location information with a request based on information of a request including but not limited to content, user communication information associated with the request, etc. Thelocation search box1767 may be used to enter a search term which may be compared to a database of locations. Thelocation search button1768 may be used to initiate a search for a location indicated in thelocation search box1767.
• The suggested queriesbox1770 may display a list of structured queries. Suggested queries may be displayed based on a ranking of queries in a database of structured queries based at least in part on the content of the structuredquery box1750. For example, previous structured queries of similar content may be suggested in thequeries box1770. A structured query may be selected by for example clicking on the query displayed in the suggested queriesbox1770.
• The suggestedcategories box1775 may display a list of categories. Suggested categories may be displayed based on a ranking of categories in a database of categories based at least in part on the content of the structuredquery box1750. A category may be selected by for example clicking on the category displayed in the suggestedcategories box1775.
• Thecategory viewing control1780 may be used to view a list of categories. Activation of thecategory viewing control1780 may cause a GUI for selection of a category to be provided.
• The selectedcategory window1785 may be used to display information of categories which have been selected to be associated with a structured query. A category may be removed from the selectedcategory window1785 by for example clicking on the indicator of the category in the selectedcategory window1785.
• Theexpert search control1790 may be used to submit a vetted query for a search by a guide. If a selected vetted query is associated with an answer(s) activation of theexpert search control1790 may cause a search result(s) to be returned to a user(s). The navigation controls1795 may be used to scroll and navigate through the content of theGUI1700.
• As previously mentioned herein above, a location may be associated with a query or request. Thelocation relevance indicator1765 may be used to indicate that location may be relevant to a query. A location may be associated with a query automatically. In at least one embodiment, location information provided by a service provider associated with a device such as GPS information, triangulation information, and/or other information available to a service operator is a primary designator of location information associated with a request. In at least one embodiment, a user may specify a location associated with the user which may be used to determine a location associated with a request. For example, a user may transmit an SMS message to the search system130 (FIG. 1) which contains information which indicates a location, a voice message may provide information of a user location, an email, an IM, an image, or any other type of information may be provided by a user to establish a location associated with a user.
• In at least one embodiment, information indicated in a search history or search log(s) may be provided to a guide in order to assist in associating a location with a query, as is further described herein below.
• AGUI1800 for responding to a search request is illustrated inFIG. 18. TheGUI1800 may be presented to a guide or expert responsive to a search request. TheGUI1800 may include astatus indicator1805, anactivity indicator1810,selection tabs1815, asession time indicator1820, aquery box1825, alocation indicator1827, acategorization indicator1830, anoriginal query indicator1835, anadvertisement window1840, aresource activation control1845, ananswer indicator1850, areference link indicator1855, action controls1860 and navigation controls1865.
• Thestatus indicator1805 may be used to indicate the current status of a guide. A guide may elect to be available or unavailable for an activity(ies) by selecting a status using thestatus indicator1805. If a guide is currently engaged in an activity, thestatus indicator1805 may indicate that the guide is unavailable. Theactivity indicator1810 may indicate an activity which may be available. Using the example illustrated inFIG. 18, theactivity indicator1810 shows that other activities are not available to the guide during a transcription session.
• Theselection tabs1815 may be used to select and/or indicate an activity for a guide. The selection tabs may be active or inactive depending on the status of a guide operating theGUI1800. For example, the ‘Search’tab1815amay only be active during a search activity by a guide. Any number of selection tabs may be provided.
• Thesession time indicator1820 may be used to indicate time information regarding an activity. As illustrated inFIG. 18, the time in hours, minutes and seconds spent responding to a query is indicated in thesession time indicator1820.
• Thequery box1825 may be used to provide information of a search query which may have been vetted by a guide. Using the example illustrated inFIG. 18, the query ‘What is the best That restaurant in Indianapolis?’ is presented in thequery box1825. Thelocation indicator1827 may be used to provide information of a location associated with a search request. Thelocation indicator1827 may be used to modify a location associated with a query. Thecategorization indicator1830 may be used to provide information of a categorization associated with a query or search request. Thecategorization indicator1830 may be used to modify a categorization associated with a query.
• Theoriginal query indicator1835 may be used to provide information of an original query. For example, a text transcription and/or a media player such as the media player1625 (FIG. 16) and/or any type of information associated with a search request may be provided in theoriginal query indicator1835.
• Theadvertisement window1840 may be used to present an advertisement and/or other information. Content of theadvertising window1840 may be modified based on other information in theGUI1800. For example, a category or keywords of a query and/or an answer or search result may cause information presented in theadvertising window1840 to be modified. More than oneadvertisement window1840 may be included in theGUI1800. A guide may elect to send information indicated in theadvertisement window1840 to a user(s) associated with a query.
• Theresource activation control1845 may be used to submit a search query to a resource(s) and/or provide information of a resource(s) which may be used to produce a search result(s). For example, a browser window which may include indicators of a resource(s) associated with a category and/or keyword(s) associated with a query may be provided if theresource activation control1845 is activated. Although “ChaCha Resources” are described with theresource activation control1845 inFIG. 18, the present invention is not limited to any particular resource(s).
• Theanswer indicator1850 may be used to provide information of an answer which may be provided responsive to a request or search query. Information obtained using any resource(s) available to the system100 (FIG. 1) may be indicated in theanswer indicator1850. For example, a guide may select text from a web page and/or enter text in theanswer indicator1850. The constraint indicator1852 may indicate a constraint(s) placed on an answer. Using the example illustrated inFIG. 18, the constraint indicator1852 may be used to indicate a remaining number of characters which are allowed to be included in the text in theanswer indicator1850.
• Thereference link indicator1855 may include information of a resource(s) and/or websites associated with an answer indicated in theanswer indicator1850. Using the example illustrated inFIG. 18, the link ‘www.indydining.com/reviews/thaicreations’ is indicated in thereference link indicator1855.
• The action controls1860 may be used to take actions regarding information obtained using theGUI1800. The ‘Send Answer’action control1860amay be used to indicate that a search task is complete, and a result may be utilized. The ‘Abort’action control1860bmay be used to indicate that a search task is to be ended and might cause the request to be sent to another searcher(s). The navigation controls1865 may be used to scroll and navigate through the content of theGUI1800.
• AGUI1900 illustrated inFIG. 19 may be used to select a location. TheGUI1900 may include alocation name indicator1905, a locationdetail information indicator1910, and aclose control1915.
• Thelocation name indicator1905 may present information of a name associated with a location. The order of presentation of names in thelocation name indicator1905 may be based on a ranking of elements of a database of locations based on location information which has been associated with a search request. A location may be selected by for example clicking on a location name indicator associated with the location. Using the example illustrated inFIG. 19, clicking on thelocation name indicator1905amay cause the location ‘Clair Mel’ to be selected.
• Thelocation detail indicator1910 may present information associated with a location name indicated in thelocation name indicator1905. The content of thelocation detail indicator1910 may be used to determine a location associated with a name which may be included in a search request. Using the example illustrated inFIG. 19, ‘Tampa Fla.’ is the location detail associated with thelocation detail indicator1910a. Theclose control1915 may be used to close theGUI1900 and record information obtained. While a few examples and a specific type of geographic information have been illustrated inFIG. 19, it is anticipated that any type(s) of geographic information which might be associated with a query may be presented using a suitable interface. For example, a search facility might be provided in an interface which might enable a search of any geographic information which may be associated with a user(s) and/or a query(ies). For example, a keyword(s) associated with a search history of a user(s) might be used to determine geographic information which might be included in a search result(s) of geographic information which might be associated with a request. Likewise, geographic information associated with a user(s) who have submitted a request(s) which include information associated with a request(s) may be included in a search result(s) of geographic information which might be associated with a user(s) and/or a request(s).
• AGUI2000 illustrated inFIG. 20 may be used to review a search history associated with a search request. TheGUI2000 may include ahistory content indicator2025, a historical question indicator2005, a historical answer indicator2010, a historical answer URL control2015, a historical answer time stamp2020 and navigation controls2030. Any number of historical question indicators, historical answer indicators, historical answer URL controls, and historical answer time stamps may be indicated in theGUI2000.
• Ahistory content indicator2025 may be used to indicate the type of search history which is being presented. A search history may be stored based on a user, a location, a category, and/or other information. Using the example illustrated inFIG. 20, the username ‘bryank’ is indicated in thehistory content indicator2025. This may for example indicate that the history is associated with the user ‘bryank’.
• The historical question indicator2005 indicates a search query. The historical question indicator2005 may include an indicator of a raw query and/or a structured query associated with a historical search and/or other information regarding a historical search request. Using the example illustrated inFIG. 20, ‘external 500 Gb hard drive’ is associated with thehistorical question indicator2005aand thehistorical question indicator2005b.
• The historical answer indicator2010 indicates a search result. For example, text of an answer provided responsive to a request may be included in the historical answer indicator2010. The historical answer indicator2010 may include an indicator of an answer associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 20, ‘WD My BookEssential Edition External 500 GB Hard Drive’ is associated with thehistorical answer indicator2010aand thehistorical answer indicator2010b.
• The historical answer URL control2015 indicates a URL. The historical answer URL control2015 may include an indicator of a URL associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 20, ‘http://computers.pricegrabber.com/hard-drives’ is associated with the historicalanswer URL control2015a.
• The historical answer time stamp2020 indicates a time stamp. The historical answer time stamp2020 may include an indicator of a time stamp associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 20, ‘2:48 pm’ is associated with the historicalanswer time stamp2020aand the historicalanswer time stamp2020b.
• The navigation controls2030 may be used to scroll and navigate through the content of theGUI2000. While a limited set of data and types of data which may be included in a search log(s) are illustrated with respect to theGUI2000, no limitation is implied thereby. It is envisioned that any information associated with a search log indicated in thedatabase120 may be presented using theGUI2000 and/or other suitable interface(s) in order that a person may select information which may be associated with a request(s).
• While the GUIs described herein have been described using specific examples of interface elements, no limitation is implied thereby. The GUI's may be implemented using any interface elements which may accomplish the functionalities which are well known in the art may be used without departing from the scope and spirit of the embodiments herein. Any or all of the elements of the GUIs described herein may be suppressed as needed to operate the embodiments.
• Using the GUIs described herein, information may be obtained and processed. A guide may perform one or more processes using a GUI such as the GUIs described herein above. While the GUIs1600 (FIG. 16),1700 (FIG. 17), and1800 (FIG. 18) have been described in the context of performing specific tasks, any or all information provided in the GUIs may be produced and/or provided by one or more resources, and a guide may confirm and/or correct information using the GUIs.
• Anembodiment2100 wherein a speech to text system resource(s) may be enhanced using the operations described herein is illustrated inFIG. 21.
• Theuser2105 may submit a spoken query using any service(s) associated with the user. For example, the user might access the 1-800-2CHACHA™ service. The query is received at a front-end processor2110, which may be an interactive voice response (IVR) system. The front-end processor2110 may receive a spoken query(ies) from theuser2105. Information of a request may be provided to anaudio clip processor2115, for example, which makes a determination as to whether the audio information or ‘clip’ is suitable for speech to text processing. For example, a guide and/or an automated system may analyze factors such as the length, average sound power level (APL), signal to noise (SNR), etc. and/or a person may listen to the content of the audio. If it is determined that the clip is suitable for speech to text conversion, the audio content of the query, along with any information associated with the query such as an identifier of a user, historical audio clips, demographic and/or geographic and/or other profile information may be transmitted to thespeech recognition resource2130 using thenetwork2120a, which may be a public network of networks, and/or consist in whole or in part of a private network(s). If it is determined that the clip is not suitable for speech recognition processing, the clip may be transmitted to ajunk determination processor2135.
• Thespeech recognition resource2130 may process information associated with the request, and may respond with a result(s) of the processing, which may include a text based on the audio information and/or a confidence factor associated with the text using thenetwork2120b. The response may be received by a query processing resource such as the query processing resource2150 (i.e., ‘ChaCha Application’). Thequery processing resource2150 may pass information to atranscription determination processor2155. Thetranscription determination processor2155 may determine whether a human assistant is to be employed to review the response information received from thespeech recognition resource2130. If thetranscription selection processor2155 determines that a human assistant is to be employed, information of the response and/or the request may be transmitted to aguide transcription resource2145. If thetranscription determination processor2155 determines that a human assistant is not to be employed, information of the query and/or the result(s) provided by thespeech recognition resource2130 may be provided to aquery processor2165.
• Thejunk determination processor2135 determines whether audio or other information associated with a request is not suitable for further processing. For example, a person may listen to audio while being provided with other information associated with a query, such as user information, which may be used to determine if the information is suitable for further processing. If it is determined that the information is not suitable for further processing, information of the query may be passed to a retryprocessor2140, which may further process the request. For example, the retryprocessor2140 may send a message(s) to theuser2105 requesting further information and/or informing the user that a query was not processed. If thejunk determination processor2135 determines that a query is suitable for further processing, information of the query may be transmitted to theguide transcriber processor2145. Theguide transcriber processor2145 may select and/or present information of a query to a guide, or human assistant. Information of the transcription request is transmitted from theguide transcriber processor2145 to thereview processor2160.
• Thereview processor2160 may determine whether information is to be transmitted to analgorithm modification processor2125. If thereview processor2160 determines that information is to be transmitted to thealgorithm modification processor2125, information of the review which may include information of the reviewer and/or the user may be transmitted to thealgorithm modification processor2125 via the network2120c. Thealgorithm modification processor2125 may modify the algorithm and/or parameters utilized by thespeech recognition resource2130 in the process of converting speech to text. Thereview processor2160 may pass information of the request to thequery processor2165. Thequery processor2165 may perform any other processing of information associated with a request, and may provide a response(s) to theuser2105. Information associated with the processing of a query may be stored in a database (not shown) such as the database120 (FIG. 1).
• The system100 (FIG. 1) allows any type of request to receive a response, as a human assistant may review any result(s) which may be produced automatically if the system determines that such a review and/or action may be needed. Likewise, thesystem100 may provide information regarding processing which may have been performed by one or more guides and/or resources based on information indicated in thedatabase120. Information in thedatabase120 may be used to improve the capability of any resource(s) which may become available to thesystem100. For example, if a resource is able to assist a guide(s) and/or perform processing which may respond to any sort of request, information indicated in the database may be provided in order to evaluate the capability of a resource(s). As such a resource might perform activities including, but not limited to transcription, interpretation, translation, conversion, recognition, identification, tagging, categorization, classification, extraction, etc.
• While specific examples of information to be processed and results of a process(es) have been used for the purposes of illustration, no limitation is implied thereby. Any type of information which might be obtained, processed and/or reviewed might be provided. Further, while operations of theembodiment2100 ofFIG. 21 are explained using certain components, the invention is not limited to any particular elements. For example, any or all of the operations may be executed by a multiprocessor computer.
• A method and system are described for improving utilization of system resource(s). A resource may be identified which may perform any type of information processing. Access information and a category(ies) may be associated with a resource(s), which may indicate a type of information processing which a resource may perform. A rating of a resource(s) may be obtained using information provided by a guide(s), a user(s), a resource(s) and/or a management system. A result(s) may be provided by a resource responsive to a request.
• If a request is received by a management system, one or more requests associated with a request may be created. Information of a request may be provided to a resource(s) which may provide a result(s) responsive to the request. Information of a request and/or a result(s) may be provided to a guide, who may review the result. Information of a review may be provided to a resource(s) and/or third parties in order to improve utilization of a resource. A rating associated with a result and/or a guide may be utilized at least in part to select a resource and/or a guide.
• Information associated with a request such as a user ID, a profile, demographic, geographic, etc. may be utilized by the search system and/or a resource. Such information may be used to improve performance and/or utilization of a resource by for example, personalizing a result provided by a resource based on information provided. Personalization may be based on information associated with an individual and/or any group of persons. For example, a group of guides and/or users might be created and/or designated based on any information indicated in the database120 (FIG. 1).
• A user may submit any type of information as any or all of a request. The system may provide an architecture whereby any types of resources which may be required to perform a type of information processing may be identified. Information of a system requirement and/or performance of a resource may be provided. For example, resources may be associated with a category, keyword or tag which identifies a type of processing and rating, usage, or other information regarding a resource may be provided for purposes such as compensation of a resource, obtaining an offer to perform processing, etc. For example, if there is a demand for a particular type of information processing, a provider of information processing services may be identified and/or requested to provide a type of processing and/or increased capacity for a type of processing.
• A method for selecting and/or notifying a resource and/or a guide of available tasks is described which includes ranking available guides, resources and/or tasks in order to improve utilization and/or quality of services provided.
• While the system100 (FIG. 1) has been described in the context of a search system embodiment, no limitation is implied thereby. The system might be implemented to provide any type of information to any user, resource, guide, etc. in various embodiments. For example, thesystem100 might be a transaction processing system for a financial institution which would provide the ability to process customer requests via any available access system, while preserving the anonymity and security of information associated with the customer.
• Similarly, the system100 (FIG. 1) might provide translation services to various customers. A query history, demographic information, spoken query and translation information might be provided by guides skilled in one or more languages which could be used as a basis for continuous improvement and training of automated resources which might augment the human translators and provide human translation services whenever needed on an ad-hoc basis. Likewise, the database120 (FIG. 1) might be used to assist users in learning a new language by providing practical examples, interactions and corrections using a blend of human interpreters/transcribers and automated resources. The information provided is highly valuable to the learner, who may increase his rating and may thus be certified at a given level of proficiency versus native speakers, etc.
• As previously discussed the use of system resources in a human-assisted search system is an essential element of success. Systems which utilize humans to respond to user requests have found general acceptance due to the user friendly nature of human interaction. However, the high cost of human interaction has driven many businesses to seek automation at the expense of user experience. In order to achieve a balance between user experience and cost, it is important that persons utilized to respond to user requests are provided with a toolset which may improve the speed and efficiency of processing a user request. Manpower costs may be a major component of cost in a human powered system. For this reason, a tool which allows a result to be provided with minimal time and effort would be greatly appreciated.
• A tool for query processing which may improve utilization of resources is described. The query processing tool assists a person to provide a response to request rapidly while ensuring that a request is routed to an appropriate resource as the request is processed.
• In a human assisted search system, a search request or search query is directed to a person who may perform an information search responsive to the search request and provide a result(s) to a user. Human assisted search systems have been implemented by companies such as AskMeNow, AnyQueryAnswered, ChaCha™ and others. For example, US Published application 20050289130 by Cohen et. al., describes a system whereby a query is received from a user device, transcribed, and a response provided to a user as a text message on the user device. Likewise US Published application 20070219987 by Meyers describes a system whereby text queries may be processed and answers returned to a user. These systems may require use of templates or other types of question formatting by users and transcribers in order to increase the percentage of queries which may be answered automatically. In particular, information contained in a query may be compared to a database of previously answered queries in order to determine whether a query may be answered automatically. In instances wherein a query is determined not to match a database of previous queries, a selection of one or more possibly related previous answers may be ranked and presented to a searcher who may select a previously provided answer or perform a search.
• Such a system may locate a previous query(ies) using a matching of a raw or unprocessed query with information of previous queries and/or answers which are indicated in a system database. However, this sort of system may face difficulties. A natural language query which is a free-form request may not be easily matched to a database of previous queries. Various elements of a natural language query which may or may not be deduced from the syntax and/or equivalence tables of a target language may prevent a suitable matching of a raw user request to a result with the consequence that the efficiency, accuracy and timeliness of a response may be adversely affected.
• In light of the above and other problems existing in human powered search systems, there is a need for a method, system and tools for creating and classifying a search query based on a user search request.
• A method and system are disclosed whereby a human searcher or ‘guide’ may construct a search query based upon a user request. A structured query or ‘succinct’ query or ‘vetted’ query may be formed using a specific grammar or syntax for construction(s) of a query which is used to index queries in a database. A system for construction of a search query may assist in locating and utilizing a result(s), resource(s), searcher(s), advertisement(s), and/or other information. A search request is received and compared to a database of requests. If no matching request is located, a request is directed to a human searcher or guide, who may then review the request and construct a search query based on the request. Any number of search queries, searchers, results, resources, advertisements, categorizations, and/or other items indicated in a database which may be relevant to a request are presented to a searcher along with a request in order that the searcher may select items to be associated with the request.
• A structured query conforming to a defined grammar syntax is constructed using the assistance of a guide which may be used to index a database of queries, which may improve matching of queries, searchers, results, resources, advertisements, categorizations, and/or other items indicated in a database to the user request. A system embodiment, methods, data structures and interfaces for operating the embodiments are disclosed.
• A request which may include a keyword(s), a phrase, and/or a fully formed sentence, and/or information such as images, audio, video, or any type of media is received by a search system selectively utilizing the assistance of human searchers or ‘guides’. A result(s) is provided to a user responsive to a request. A result(s) may be produced using any resource(s) and/or other information which may be accessible to a guide(s) and/or a search system. A request may be compared to a database of requests and/or queries in order to determine whether a matching query exists. If a matching query or request is determined to exist, a result(s) associated with the matching query may be automatically presented to a user(s) responsive to a request. If a match to a request is determined not to exist, a request may be routed to a searcher who may process the request. A guide may process a user request to construct a search query which conforms to a specific sentence structure or syntax. A structured query may be used to index a database of requests and/or queries. A structured and/or categorized query may improve selection of results and/or resources. A guide performing a query analysis role may be referred to as an “ambassador guide” or “ambassador”.
• A query formation tool is provided to assist in the formation and disambiguation of a search query and may provide information in order that a categorization(s), a result(s), a resource(s), an advertisement(s), and/or a searcher(s) may be associated with a request. A person may provide information which associates a query with an existing search query or request, which information may be stored in a database. Information of equivalence relationships between any or all elements of a request and information in a database may be recorded. A query which may be formed using the tool may be associated with an automated and/or human resource(s) based on content of the query or request. Recorded information may be used to associate queries which have a common syntax with a resource(s), category(ies), and/or information which may be used to produce a result(s) and/or information which may be returned responsive to a request.
• A database is provided which may include records which indicate a result(s) associated with a structured query or a ‘vetted query’ constructed according to a particular syntax, and other forms of a request which have been associated with the structured query. Matching of a search query may be evaluated based on equivalence of structure and/or one or more elements contained in a search query. For example, a meaning of a keyword(s) may be determined based on a number of categories, tags, profiles, locations, etc. associated with a request, a location and/or profile may provide additional information regarding a query, etc.
• The terms voice and speech are used interchangeably herein. As mentioned above, a user, a resource, and/or a guide may establish a communication session using a voice service, a messaging service such as Short Messaging Service (SMS), Enhanced Messaging Service (EMS), Multi-media Messaging Service (MMS), Instant Messaging (IM), email, an internet portal or web page, a web service, an API, regular mail or any other type of communication. A connection may be established using any device which is capable of utilizing a communication service. For example, a wireless device such as a cell phone, PDA, smart phone, etc. might be used to establish a communication session using voice, SMS, IM, email and/or internet protocols. A desktop, laptop or server system might be used to establish a communication session. A landline phone, a specialized communication terminal, or any other communication device might be used to establish a communication session.
• Communication between a guide, a user, a resource and/or a search system may include conversion of text to speech and speech to text. Any type of media which can be sent or received using a communication system may be part of a communication session. A communication session may be conducted using any or all communication service(s) associated with a user, a resource and/or a guide.
• An advertisement may be transmitted including during any or all communication sessions between a user, a guide, a resource, and/or a search system. A resource, a guide, and/or an advertisement may be rated. Rating information may be obtained from a user, a guide(s), a resource(s), and/or a search system. Rating information may be used to select a resource(s), a guide(s), an advertisement(s) and/or any item(s) based on information associated with an item indicated in a database. The search service may be compensated by advertising revenue, and/or by payments from a user(s) and/or a guide(s).
• As illustrated inFIG. 22, thesystem2200 includes theguide systems2205,2210, anetwork2215 such as the Internet, asearch system2230, theuser systems2235,2240, adatabase2220, which may comprise various records, and theresources systems2245,2250,2255, and2260.
• While only a limited number of systems associated with a guide, resource, user, and a search system are depicted inFIG. 22, it is within the scope of the disclosure for multiple systems for guide, resource, user, information seeker and search systems to be utilized.
• Any user system (e.g., theuser systems2235,2240) can be operated by an information seeker or user, who may be a person or entity, to submit a request(s) and/or receive a search result(s) and/or other information. Any guide system (e.g., theguide systems2205,2210) can be operated by a guide to obtain a search result for an information seeker located at a user system (e.g., theuser systems2235,2240). Any resource system (e.g., theresource systems2245,2250) may be operated by a human provider of information and/or may be an automated system which may provide a result(s) and/or other information to a guide and/or a user. A resource may be a system such as a search engine, a database, a system which may perform tasks such as image recognition, voice recognition, translation, transcription, or other forms of information processing, a local information source of a guide system such as a disk drive, built-in or removable memory, an application and/or database accessible from a user system(s), and/or a guide system, etc. A resource may not be accessible using thenetwork115. For example, a resource such as theresource2255 may be accessible to a guide operating a guide system such as theguide system2205, or a resource such as theresource2260 may be accessible to a user operating a user system such as theuser system2235. A resource might include printed materials, images, video, and/or audio information, a software application(s), any information accessible to a guide(s), and/or a user(s), a database(s), and/or any combination thereof.
• The network2215 (FIG. 22) may be a global public network of networks (the Internet) and/or consist in whole or in part of one or more private networks and communicatively couples theguide systems2205,2210, theresource systems2245,2250 and theuser systems2235,2240 with the other components of the system such as thesearch system2230, and thedatabase2220. Thenetwork2215 may include one or more wireless networks which may enable wireless communication between the various elements of thesystem2200. For example, a mobile phone carrier network might be used to connect a user device to thesearch system2230.
• Thesearch system2230 allows interaction to occur among theguide systems2205,2210, theresource systems2245,2250 and theuser systems2235,2240. For example, an information search query(ies) can be transmitted from theuser systems2235,2240 to thesearch system2230, where a search query(ies) can be accessed by theguide systems2205,2210 and/or theresource systems2245,2250. Similarly, a result(s) produced from theresource systems2245,2250 including results produced using theguide systems2205,2210 in response to a search query(ies) submitted by theuser systems2235,2240 may be transmitted to thesearch system2230, where it may be stored by thesearch system2230 and/or may be transmitted to theuser systems2235,2240.
• Thesearch system2230 is communicatively coupled with thedatabase2220. As will be described herein in further detail below, thedatabase2220 includes data that is processed in association with operation of the embodiments. AlthoughFIG. 22 illustrates thedatabase2220 as a separate component of the system, thedatabase2220 may be integrated with thesearch system2230. Further, the records maintained in thedatabase2220 may be stored in any typical manner, including in a Network Attached Storage (NAS), a Storage Area Network (SAN), etc. using any typical or proprietary database software such as DB2®, Informix®, Microsoft® SQLServer™, MySQL®, Oracle®, etc., and may also be a distributed database on more than one server. Elements of thedatabase2220 may reside in any suitable elements of thesystem2200.
• Theuser systems2235,2240, theguide systems2205,2210, thesearch system2230 and theresource systems2245,2250 may include equipment, software, systems and personnel required to send and/or receive messages between a user system, a guide system, a resource system and/or the search system using thenetwork2215. Thedatabase2220 includes information which may allow thesearch system2230 to establish communication between the other elements of thesystem2200.
• A user system, a guide system, and/or a resource may be a desktop or mobile PC or Mac®, a mobile phone, a smart phone, a PDA, a server system, a landline phone, a specialized communication terminal, a terminal connected to a mainframe, or any other communication device and/or system. Thesearch system2230 may include one or more servers, computers, etc. For example, servers such as thePowerEdge® 3500 by Dell, or the BladeCenterJS22 by IBM, or equivalent systems might be used to implement elements of thesearch system2230. Thesearch system2230 may utilize an operating system (OS) such as Microsoft Windows XP, or Linux, etc. Voice routing and packet switching may be accomplished using well established technologies such as those provided by Cisco, or other networking companies. After being presented with the disclosure herein, one of ordinary skill in the relevant art will immediately realize that any viable computer systems and/or communication devices known in the art may be used as user systems, guide systems, resources, and/or to implement thesearch system2230.
• A guide may be required to register with thesearch system2230. As part of a registration process, at least one communication method is associated with a guide. In at least one embodiment, a guide may register with thesearch system2230 and establish a username and password which are associated with the guide. A guide may login to thesearch system2230 using a web browser functionality of theguide system2205 in order to communicate with thesearch system2230. Multiple communication services may be associated with a guide and may allow a communication session to be established between a guide system such as theguide system2205 and a user system, a resource system and/or thesearch system2230. Multiple identifiers of a guide may be associated with each other. Information such as IM credential(s), an email address(es), a phone number(s), a URL, a username, etc. of a guide may be identified which may allow thesearch system2230 to establish a communication session between a guide system and a user system, a resource system, and/or thesearch system2230.
• When a guide registers with thesearch system2230 the guide may be associated with one or more keywords, categories, and/or other information. For example a keyword(s) and/or category(ies) may be selected by a guide, or may be associated with a guide based on a test(s) administered to a guide and/or other information provided during and/or after a registration process. Information associated with a guide may be stored in thedatabase2220 and may be used for purposes such as matching a guide to a request, determining and/or providing compensation for a guide, communicating with a guide, etc. as will be described further herein below.
• A user may be identified by thesearch system2230. When a user system such as theuser system2235 establishes a communication session with thesearch system2230, an identifier of a user system is determined. An identifier of a user system may be associated with other information regarding a user. A user system may be identified using an email address, a telephone number, an IM credential, a username, and/or any other identifier which may be used to associate information with a user. Multiple identifiers of a user may be associated with each other. Using information of communication services associated with a user, a communication session may be established between a user system such as theuser system2235 and a guide system, a resource system and/or thesearch system2230. Information such as a keyword(s), a category(ies), a user profile(s), a previous search request(s), a search result(s), etc. may be associated with a user. Information of a user may be stored in thedatabase2220.
• A resource, which may be a person(s), an entity(ies), a search engine, a database, a software application, a corpus of one or more types of media such as text or printed information, images, audio, video, etc. or a combination thereof, may be identified by thesearch system2230. Information of at least one method of communication is associated with a resource system which allows a communication session to be established between thesearch system2230, a user system and/or a guide system and a resource system such as theresource systems2245,150. An identifier of a resource system may be associated with other information regarding a resource. A resource system may be identified using an email address, a telephone number, an IM credential, a resource username, a URL or other persistent identifier which may be used to associate information with a resource. Multiple identifiers of a resource may be associated with each other. Using the information of communication services associated with a resource, a communication session may be established between a resource system such as theresource system2245 and a user system, a guide system, and/or thesearch system2230. Information such as a keyword(s), a category(ies), a profile(s), and/or other information may be associated with a resource. Information of a resource may be stored in thedatabase2220.
• A resource such as theresources2255,2260 and/or resources accessible via theresource systems2245,2250 may include any system(s), software, hardware, personnel and/or other facility(ies) which may provide information to a guide(s), a user(s), and/or thesearch system2230. A resource may be freely accessible to any user(s) and/or guide(s) and/or may be available on a restricted basis. The resource system(s)2245,2250 may include resource(s) which are available on an unrestricted and/or restricted basis. A resource may not be accessible using thenetwork2215, but may be accessible to a guide(s) and/or a user(s). For example, a resource such as theresource2255 may be accessible to one or more guide(s) operating a guide system(s) such as theguide system2205 using any type of communication. For example, a guide(s) may obtain information of an event(s) such as traffic conditions which may be observed by the guide to provide a search result(s). Information in any form, such as printed media, audio and/or visual information, software, hardware, etc. which may be accessible to a guide(s), a user(s) and/or an operator(s) of a resource system(s) may be a resource. Similarly, a resource such as theresource2260 may be accessible to a user of theuser system135. For example, theresource2260 may be a software application(s) and/or database which may in whole or in part be accessible by theuser system135.
• Thesearch system2230 may establish a communication session between any user system(s), guide system(s), or resource system(s) using information indicated in thedatabase2220. For example, theuser system2235 may establish a voice communication session with thesearch system2230, thesearch system2230 may establish a voice communication session between theuser system2235 and theguide system2205, and thesearch system2230 may establish a voice communication session between theuser system2235 and theresource system2245. While a voice communication session is used in this example, any type of communication session using one or more services such as SMS, EMS, MMS, email, IM, chat, web based communication, etc. may be established between any user system(s), guide system(s), and/or resource system(s) and/or thesearch system2230.
• Information associated with a user(s), a guide(s) and/or a resource(s) may be obtained in various ways. For example, a registration process may be performed using a web form(s) provided by thesearch system2230, information may be obtained from an external database, and/or information may be obtained based on analysis of information indicated by a user(s), a guide(s), and/or a resource(s). A ‘profile’ is one or more characteristics which may be associated with one or more individuals. A profile may include geographic data such as a street address, latitude and longitude, etc., may include demographic information such as age, gender, race, income, family size, political affiliations, etc., may include personality information such as results of psychometric testing, subjective evaluations of an individual, etc., may include affiliation information such as employment, club, activity, societal membership information, information of a device(s), service(s), transaction(s) or any other information which might be associated with a user(s) and/or a guide(s). As mentioned above, thesystem2200 is not limited by elements illustrated inFIG. 22. Further, thesystem2200 may be used in conjunction with thesystem100 illustrated inFIG. 1.
• As illustrated inFIG. 23, aprocess2300 for performing an information search is provided. Theprocess2300 may be operative on a server associated with the search system2230 (FIG. 22).
• In operation2305 (FIG. 23) a determination is made as to whether a request is received. For example, if a search query is submitted via voice, or SMS to a server, or an email is received at an email address, or if an IM is received at a IM service account associated with the search system2230 (FIG. 22), it may be determined that a search query or request is received. If it is determined inoperation2305 that a request is not received, control remains atoperation2305 andprocess2300 continues. If it is determined inoperation2305 that a request is received, control is passed tooperation2310 andprocess2300 continues.
• In operation2310 a request is compared to a database. A database may include information of requests. A database may include previous request(s) and/or result(s), advertisement(s), resource(s) and/or any data processed in association with operation(s) of the system2200 (FIG. 22), any or all of which may be compared with a request. A request may be processed in order to generate alternate forms of the request which may be compared to a database including other requests. For example, a request may be automatically analyzed and/or parsed, and a set of equivalence rules may be applied, etc. Control is passed tooperation2315 andprocess2300 continues.
• In operation2315 a determination is made as to whether a match to the request is found in the request database. If inoperation2315 it is determined that a match to a request is not found, control is passed tooperation2320 andprocess2300 continues. If inoperation2315 it is determined that a match to a request is found, control is passed tooperation2355 andprocess2300 continues.
• In at least one embodiment, an exact match of the request received to a request or search query indicated in the database is used to determine whether a match to a request is found. An exact match may be determined to be found based on a modified version of a request. For example, an original search query might be deconstructed and element(s) of the deconstructed query might be combined with other information in order to produce a search query which matches a search query indicated in the search system database2220 (FIG. 22). An exact match may be determined to be found based on equivalence tables of any elements of a search query. In at least one embodiment, a calculated probability of a match between a request and a request indicated in the database exceeding a value may be used to determine that a match to a request is found. In at least one embodiment, the determination inoperation2315 may be made based on user acceptance of a result(s) and/or a search query provided to a user by thesearch system2230 responsive to a request. In at least one embodiment, a result(s) or answer(s) may be provided responsive to a user request using an automated resource(s) based on automatic processing of a request. For example, if a user request conforms to a grammar construct such as ‘quote xxxx’ wherein ‘xxxx’ is a ticker symbol for a security, or if a user response matches a template in thedatabase2220, an automated system may deliver a response without the assistance of a guide. Alternatively, a guide may be presented with the request and possible match(es) from a database for determining whether there is amatch2315.
• In operation2320 a request and information associated with the request are presented to a guide or searcher. Information associated with a request may include information which may have been obtained regarding a request, such as geographic, demographic, and/or other information which is associated with a user(s) and/or system(s) submitting a request. Information associated with a request may include a number of items which may have been associated with a request based on processing of a request, such as keywords, categories, advertisements, structured queries, searchers, results, historical information, etc. Information may be associated with a request based on content of a raw query and/or other information indicated in a request. For example, content of a raw query may be compared to a database of categories and/or structured queries or “succinct queries” which may allow items associated with a database of queries and/or categories to be ranked based at least in part on content of the raw query. Control is passed tooperation2325 andprocess2300 continues.
• In operation2325 a determination is made as to whether a result is found. If inoperation2325 it is determined that a result is not found, control is passed tooperation2330 andprocess2300 continues. If inoperation2325 it is determined that a result is found, control is passed tooperation2355 andprocess2300 continues.
• The determination inoperation2325 may be made based on various criteria. In at least one embodiment, a searcher may select one or more suggested structured query(ies), and if a result(s) are associated with the structured query(ies) it may be determined that a result is found. For example, a structured query may be associated with a resource, which may produce a result based on submitting a request based at least in part on the structured query to a resource(s), which may associate a result(s) with the structured query. Alternately, a searcher may select other information which may determine that a result is found. For example, a searcher may associate a category(ies), keyword(s), resource(s), advertisement(s) and/or other item(s) with a request which may cause a result to be associated with a request, which may determine that a result is found. In at least one embodiment, the determination inoperation2325 may be made based on user acceptance of a result(s) previously provided to a user.
• In operation2330 a vetted query is constructed. A process for construction of a vetted query is further described herein below with respect toFIG. 24. Control is passed tooperation2335 andprocess2300 continues.
• In operation2335 a determination is made as to whether a result is found. If inoperation2335 it is determined that a result is not found, control is passed tooperation2340 andprocess2300 continues. If inoperation2335 it is determined that a result is found, control is passed tooperation2355 andprocess2300 continues.
• The determination inoperation2335 may be made based on various criteria. In at least one embodiment, a result may be automatically selected and/or created based on a vetted query constructed by a guide. For example, a query structure may be associated with a resource, which may produce a result for a request based at least in part on the query structure and content of the request, which may associate a result(s) with the structured query. Alternately, a structured query may be associated with one or more results which have been produced by a guide(s). For example, a guide(s) may have performed a search and obtained a result(s) responsive to an unstructured or ‘raw’ query which has been associated with a vetted query constructed by a guide(s) inoperation2330. In at least one embodiment, the determination inoperation2335 may be made based on user acceptance of a result(s) provided to a user. If a response to a request is not available, other information selected based at least in part on information of a request may be provided to a user(s), such as advertisement(s), a game, audio and/or video information, etc.
• In operation2340 a request is categorized. A guide may categorize a request and/or a category may be automatically associated with a request by the system2200 (FIG. 22). A category(ies) may be associated with a request based on a keyword(s) included in a request and/or a structured query associated with a request. A category and/or keyword may be used to select a number of items to be associated with a request, such as guides, results, advertisements, resources, etc. Control is passed tooperation2345 andprocess2300 continues.
• In operation2345 a vetted query or vetted request is provided to a searcher (a number of guides). A vetted query or vetted request is a request which has been associated with a structured query and a category. An ambassador guide may continue processing a request and/or the request may be transmitted to a number of other guides who may perform an information search responsive to the request. A guide constructing a structured query atoperation2330 and a guide presented with the query atoperation2345 may or may not be the same person. A searcher(s) may be selected automatically and/or may be selected by a guide(s). In at least one embodiment, a guide(s) are notified of a request in an order determined by a ranking of guides associated with a category(ies), keyword(s), profile(s), geographic information, and/or other information associated with a request. A guide(s) may be allowed to decline a request. A guide receiving a vetted query may construct a different vetted query. Control is passed tooperation2350 andprocess2300 continues.
• In operation2350 a result(s) is obtained responsive to a request associated with a structured query. A result(s) may be obtained by one or more guides. A result(s) is associated with a request(s) and/or a structured query, which may be associated with other information such as a category(ies), keyword(s), advertisement(s), a user(s), a searcher(s), a resource(s), etc. Control is passed tooperation2355 andprocess2300 continues.
• Inoperation2355 information of a request, a structured query, a vetted query, a result(s), and/or other items and their associations is recorded and/or updated. For example, information of a raw query and/or a request(s) which has been associated with a structured query, information of an advertisement(s) which has been associated with a request(s) and/or a structured query, information of usage and/or ratings of items such as a result(s), a resource(s), a guide(s), an advertisement(s), etc. may be recorded. Control is passed tooperation2360 andprocess2300 continues.
• Inoperation2360 information such as a result(s) is provided to a user(s). A result(s) may be provided using any or all device(s) and/or service(s) which may be associated with a user(s). Information such as an advertisement(s), a result(s), etc. may be provided to a user(s) in any sequence. Control is passed tooperation2365 andprocess2300 continues.
• Inoperation2365 rating(s) and/or information which may be used to compute a rating(s) of information presented to a user(s) is obtained. For example, a user may rate a result(s), information of usage of a coupon included with a result(s) might be obtained, a review by a guide(s) and/or administrator might be performed, and/or other information which may be used to determine a rating(s) may be obtained. Control is passed tooperation2370 andprocess2300 continues.
• Inoperation2370 information of theprocess2300 is recorded. Information associated with a user(s), such as result(s), advertisements, guide(s), profile(s), etc. may be recorded. Rating(s) of a result(s), a guide(s), an advertisement(s) and/or associated items such as a resource(s), a structured query(ies), etc. may be recorded and/or updated. In at least one embodiment, information is recorded in the search database2220 (FIG. 22). Control is passed tooperation2305 andprocess2300 continues.
• As illustrated inFIG. 24, aprocess2400 for processing a request is provided. Theprocess2400 may be operative for example on theguide system2205 and/or a server associated with the search system2230 (FIG. 22).
• In operation2405 a determination is made as to whether a request is received. If it is determined inoperation2405 that a request is not received, control remains atoperation2405 andprocess2400 continues. If it is determined inoperation2405 that a request is received, control is passed tooperation2410 andprocess2400 continues.
• Inoperation2410, a request is assigned a unique ID and presented to a guide who may be an ambassador. A request which has not been processed may be referred to as a ‘raw query’. A guide may process a request in order to determine intent of the request. For example, a request may include elements which are ambiguous, and/or which are context sensitive. Control is passed tooperation2415 andprocess2400 continues.
• In operation2415 a guide clarifies the request. A guide may identify contextual meaning(s) of words and/or phrases contained in a request. For example, a guide may indicate that “NCAA basketball tournament” is intended as a noun phrase in the request “Who won the 1997 NCAA basketball tournament?” Abbreviations and/or other elements of a raw query may be associated with a definition and/or comment. For example the noun “Cards” might be associated with the noun phrase “Saint Louis Cardinals” when the baseball team is indicated by the context of a request such as “When do the Cards play this week?” Such context may be based on any information associated with a request. For example, a request history, a profile of a user, etc. may be presented to a guide or ambassador to provide context. A guide(s) may interact with a user in order to determine context information associated with a request. Information of an association(s) and/or clarification(s) made by a guide is recorded in the database2220 (FIG. 22). Such information may be associated with a user(s), and may be presented to a guide(s) responsive to a request(s) associated with the user(s). One or more category(ies) may be associated with a request. Control is passed tooperation2420 andprocess2400 continues.
• In operation2420 a vetted query is formed. A vetted query is a structured query which is associated with at least one category profile, location, and/or other related information. A guide formats a query according to a prescribed or specific syntax. A formatted query may be referred to as a ‘succinct’ or ‘structured’ query. A grammar construction used may be based on any suitable set of rules for the source language of a query. For example, in the case of English, a question of fact may be formulated according to a subject, verb, object syntax wherein the subject is an interrogatory such as ‘What’, the verb is a form of ‘to be’ and the object is the information sought. Text created by an ambassador guide may be used to index a database of queries and/or categories. A category(ies) and/or query(ies) indicated in the database may be presented in an order based at least in part on a rating(s) and/or ranking(s) associated with a query(ies) and/or category(ies). Likewise, other information associated with a category(ies) and/or a query(ies) may be presented responsive to a query formed. For example, information of a number of guides, categories, advertisements, resources, etc. may be presented to an ambassador and/or searcher. An ambassador may select a guide(s), an advertisement(s), a resource(s), etc. For example, an ambassador may select an advertisement(s) and/or other information which may be provided to a user(s) while a search is being performed. An ambassador preferably selects a category which is associated with a succinct query created. An ambassador may select a resource(s) which may provide a result(s). An ambassador may associate information with a request which may provide context. For example, an ambassador may associate a profile(s) with a request(s). Control is passed tooperation2425 andprocess2400 continues.
• Inoperation2425 information of theprocess2400 is recorded. Information associated with a request, a succinct query, a user, a guide, a resource(s), a category(ies), a keyword(s), an advertisement(s), etc. may be recorded. For example, information of an equivalence relationship such as “Cards” with “Saint Louis Cardinals” when associated with the category ‘Sports>MLB’ as described herein above may be recorded in association with a user(s). Likewise, if a resource(s) such as an RSS Feed, webpage, or other information source is associated with a result(s) which is determined to match a succinct query, such usage information may be recorded. Information of a resource(s) which may provide an automated search result(s) responsive request(s) may be recorded in association with a raw query and/or a succinct query and/or a category(ies). Any type of information related to an item(s) which may be associated with a request may be recorded. In at least one embodiment, information of theprocess2400 is recorded in the database2220 (FIG. 22). Control is passed tooperation2405 andprocess2400 continues.
• As illustrated inFIG. 25, anexemplary user record2500 is provided, of which one or more may be associated with or resident in the database2220 (FIG. 22). Theuser record2500 may include a user record ID field2505, a user channel identifier list field2510, a user request list field2515, and a user profile list field2520.
• The user record ID field2505 contains an identifier of a user, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the user record ID field2505 can include a randomly generated numerical code, and/or a string indicating a user. A user record ID serves to distinguish a user record associated with a user from a user record associated with other user(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a user(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a telephone number associated with a mobile phone service account may be included in the content of the user record ID field2505. A user record ID may include a username, an IM credential, an email address, a URL, an IP address, etc. Using the example inFIG. 4, ‘502.331.2204-4772’ is the user record ID associated with theuser record2500.
• The user channel identifier list field2510 may include one or more identifiers associated with a user. The user channel identifier list field2510 may include one or more identifiers of a user and/or other information which may be used to establish communication with a user. For example, a telephone number, an email address, an IM credential, a username, a URL, a street address, and/or other information which may allow communication to be established with a user may be included in the user channel identifier list field2510. Using the example inFIG. 25, the telephone number ‘502.331.2204’ and the email address ‘usertom@chacha.com’ are the user channel identifiers which have been associated with ‘502.331.2204-4772’. While only a few channel identifiers and types of identifiers have been illustrated inFIG. 25, any number and/or type of channel identifiers may be associated with a user.
• The user request list field2515 may include information of one or more requests or requests or search queries associated with a user identifier(s). For example, the user request list field2515 may include a unique identifier(s) associated with a request(s) submitted using a user system associated with any channel identifier associated with a user. Using the example illustrated inFIG. 25, the user request ‘502.331.2204, 12.12.08, 13 Oct. 2006’, and the user request ‘usertom@chacha.com, 12.48.08, 13 Oct. 2006’ have been associated with ‘502.331.2204-4772’. While only a few request identifiers have been illustrated inFIG. 25, any number of requests may be associated with a user.
• The user profile list field2520 may include information of one or more profiles which have been associated with a user ID(s). For example, the user profile list field2520 may include a unique identifier(s) associated with a profile(s) associated with any channel identifier associated with a user. Using the example illustrated inFIG. 25, ‘MLB Fan’, and ‘Saint Louis, Mo. resident’ have been associated with ‘502.331.2204-4772’. This may indicate that information included in ‘MLB Fan’, and ‘Saint Louis, Mo. resident’ may be provided to a guide, and/or may be used to assist in construction of a query. While only a few profile identifiers have been illustrated inFIG. 25, any number of profiles may be associated with a user. A profile may be associated with a user based on information provided by a user, and/or may be based on analysis of items such as a request history, location information, demographic information, etc. using automated and/or human-assisted analysis. For example, if a result(s) associated with a category(ies) and/or keyword(s) and/or structured query(ies), is provided to a user(s), a profile associated with the category(ies) and/or keyword(s) and/or structured query(ies) may be associated with a user(s). However, there is no limitation to theuser record2500. For example, a field may be created and stored to relate or exclude any information in association with the user.
• As illustrated inFIG. 26, an exemplary aguide record2600 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). Theguide record2600 may include a guiderecord ID field2605, a guide channel identifier field2610, a guide request ID field2615, aguide rating field2620, a guide category ID field2625, guide profile ID list2630, and guideinterests ID field2635.
• The guiderecord ID field2605 contains an identifier of a guide, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the guiderecord ID field2605 can include a randomly generated numerical code, and/or a string indicating a guide. A guide record ID serves to distinguish a guide record associated with a guide from a guide record associated with other guide(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a guide(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a guide record ID may include a first and last name of a guide. In at least one embodiment, a telephone number associated with a mobile phone service account may be included in the content of the guiderecord ID field2605. A guide record ID may include a guide username, an IM credential, an email address, etc. Using the example inFIG. 26, ‘Bob Smith’ is the guide record ID associated with theguide record2600.
• The guide channel identifier field2610 may include one or more identifiers associated with a guide. The guide channel identifier field2610 may include one or more identifiers of a guide and/or other information which may be used to establish communication with a guide system. For example, a telephone number, an email address, an IM credential, a username, a password, access information, a URL, a street address, and/or other information which may allow communication to be established with a guide may be included in the guide channel identifier field2610. Using the example inFIG. 26, the telephone number ‘317.244.2444’ and the email address ‘guidebob@chacha.com’ are the guide channel identifiers which have been associated with ‘Bob Smith’. While only a few channel identifiers have been illustrated inFIG. 26, any number of channel identifiers may be associated with a guide.
• The guide request ID field2615 may include information of one or more requests associated with a guide identifier. For example, the guide request ID field2615 may include a unique identifier(s) associated with a user request(s) which has been assigned to a guide. Using the example illustrated inFIG. 26, ‘502.331.2204, 12.12.08, 13 Oct. 2006’, and ‘317.455.3301, 12.48.08, 13 Oct. 2006’ have been associated with ‘Bob Smith’. This may indicate that ‘Bob Smith’ has been selected to respond to the requests ‘502.331.2204, 12.12.08, 13 Oct. 2006’, and ‘317.455.3301, 12.48.08, 13 Oct. 2006’.
• Theguide rating field2620 may include information of one or more ratings associated with a guide. The content of theguide rating field2620 may include one or more ratings of a guide which may be used to select a guide(s) to be assigned to a request. In at least one embodiment, a rating may be associated with a keyword(s), a category(ies), a profile(s) or other information which has been associated with a request. Any information indicated in the database2220 (FIG. 22) may be used to determine a rating of a guide. Using the example illustrated inFIG. 26, the rating ‘Master-Voice’ is associated with ‘Bob Smith’. This may indicate that ‘Bob Smith’ may accept voice based requests and has the rating of ‘Master’. While only one type of rating has been illustrated inFIG. 26, ratings of a guide may be associated with various types of information. For example a guide may have a rating associated with one or more keywords, categories, skills, profiles, users and/or other types of information. Any type of information which may indicate a rating such as a number, text, etc. may be included in theguide rating field2620.
• The guide category ID field2625 may include information of one or more categories associated with a guide. For example, the guide category ID field2625 may include a unique identifier(s) associated with a category(ies) which has been associated with a guide. Using the example illustrated inFIG. 26, ‘Sports>MLB’, and ‘Sports>NFL’ have been associated with ‘Bob Smith’. This may indicate that ‘Bob Smith’ has registered to accept requests associated with ‘Sports>MLB’ and ‘Sports>NFL’. Category information associated with a guide may be used to select a guide, as will be further described herein.
• The guide profile ID field2630 may include information of one or more profiles associated with a guide. For example, the guide profile ID field2630 may include a unique identifier(s) associated with a profile(s) which has been associated with a guide. Using the example illustrated inFIG. 26, ‘Saint Louis, Mo. resident’ and ‘college student’ have been associated with ‘Bob Smith’. This may indicate that ‘Bob Smith’ may be ranked more highly for requests associated with the profiles ‘Saint Louis, Mo. resident’ and ‘college student’. For example, if a profile is associated with a user and a guide, a request which has not been analyzed may be directed to a guide(s) associated with the profile. A profile may be associated with a guide based on information provided by a guide, information obtained from an external database, information derived from guide activities, etc. Using the example illustrated inFIG. 4 andFIG. 26, a ranking of guides who might respond to a request from ‘502.331.2204-4772’ may be based at least in part on a rating(s) associated with the profile ‘Saint Louis, Mo. resident’. Profile information may be used in the creation of a structured query, and/or association of a request with a structured query.
• The guideinterest ID field2635 may include information of one or more interests associated with a guide. For example, the guideinterest ID field2635 may include a unique identifier(s) associated with an interest(s) which has been associated with a guide. Using the example illustrated inFIG. 26, ‘Saint Louis Cardinals’, and ‘Saint Louis Rams’ have been associated with ‘Bob Smith’. This may indicate that ‘Bob Smith’ has registered to accept requests associated with ‘Saint Louis Cardinals’ and ‘Saint Louis Rams’. Content of the guideinterest ID field2635 may be used to select a guide to respond to a request and/or to select other information, as will be further described herein. For example, a guide interest(s) may be associated with one or more categories, which may allow a category to be associated with a request and/or a structured query when text associated with a guide interest is associated with a request.
• As illustrated inFIG. 27, anexemplary request record2700 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). Therequest record2700 may include request record ID field2705, request user ID field2710, request guide ID field2715, request raw query ID field2720, request result ID field2725, request succinct query ID field2730, requestcategory ID field2735, requesttype field2740,request mode field2745, and requestprofile ID field2750.
• The request record ID field2705 contains an identifier of a request, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the request record ID field2705 can include a randomly generated numerical code, and/or a string indicating a request. A request record ID serves to distinguish a request record associated with a request from a request record associated with other request(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a request(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the request record ID includes a telephone number. A request record ID may include a username, an IM credential, an email address, etc. Using the example inFIG. 27, ‘502.331.2204, 12.12.08, 13 Oct. 2006’ is the request record ID associated with therequest record2700. This may for example indicate a service associated with a request and a time-stamp.
• The request user ID field2710 may include an identifier of a user(s) associated with a request. Content of the request user ID field2710 may be used to establish communication with a user(s) based on content of a user record such as the user record2400 (FIG. 24). Using the example inFIG. 27, ‘502.331.2204-4772’ is associated with ‘502.331.2204, 12.12.08, 13 Oct. 2006’. This may indicate that ‘502.331.2204-4772’ submitted ‘502.331.2204, 12.12.08, 13 Oct. 2006’. While only a single user ID is associated with therequest record2700 illustrated inFIG. 27, any number of users may be associated with a request. For example, a user may receive information related to a request, which may be provided to other user(s), who may be associated with the request. Likewise, should a request be submitted by more than one user, multiple users may be associated with a request. Any number of groups of users may be indicated in the request user ID field2710. For example, a group of users may be associated with a keyword(s), or other identifier(s) which may indicate the group. In at least one embodiment, a single user is associated with a request ID which may identify a communication session associated with the user.
• The request guide ID field2715 may include information of one or more guides associated with a request. Content of the request guide ID field2715 may be used to establish communication with a guide based on content of a guide record such as the guide record2600 (FIG. 26). Using the example illustrated inFIG. 27, ‘Bob Smith’ and ‘Don White’ are associated with ‘502.331.2204, 12.12.08, 13 Oct. 2006’, which may indicate that ‘Bob Smith’ and ‘Don White’ have been selected to respond to the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. While only a few guide IDs are associated with therequest record2700 illustrated inFIG. 27, any number of guide identifiers may be associated with a request. For example, a first guide may be assigned to a request as a transcriber, a second guide may be assigned to a request as an ambassador, and a third guide(s) may produce a result(s) responsive to the request, etc.
• The request raw query ID field2720 may include information of a raw query associated with a request. Content of the request raw query ID field2720 may for example be used to rank a structured query(ies) which may be associated with a request. Using the example illustrated inFIG. 27, the raw query ‘when do the Cards play this week’ has been associated with therequest record2700. This may indicate that the natural language query ‘when do the Cards play this week’ has been submitted as part of the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. Various forms of analysis may be applied to a raw query. For example, the raw query ‘when do the Cards play this week’ may be compared to a database of queries, keywords and/or categories. If a raw query has been associated with more than one structured queries, in which case the raw query may be ambiguous, the query may be routed to an ambassador guide who may be presented with a list of structured queries, and may associate a request with a structured query based on any or all information associated with the request. An ambassador guide may contact a user(s) in order to obtain additional information which may be associated with a request and/or may be used to select and/or create a structured query. Information associated with a request in order to select and/or create a structured query may be recorded in the database2220 (FIG. 22) and may be used to associate items such as a profile(s), etc. with a user(s), which may be used to create and/or rate structured queries which may match and/or partially match a raw query. Information indicated in the request raw query ID field2720 may be used to select and/or rank other types of information which may be presented to a guide(s) and/or a user(s). For example, a category(ies) may be associated with a request based on association of content indicated in the request raw query ID field2720 with information associated with a category(ies).
• The request result ID field2725 may include information of one or more results associated with a request. Content of the request result ID field2725 may be used to deliver a result(s) to a user based on information included in a result record such as the result record2900 (FIG. 29). Using the example illustrated inFIG. 27, the result ‘Cardinals vsLA Dodgers 7 PM June 16 Busch Stadium’ has been associated with ‘502.331.2204, 12.12.08, 13 Oct. 2006’, which may indicate that the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’ may be provided to the user ‘502.331.2204-4772’ responsive to the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’.
• The request structured query ID field2730 may include information of a succinct query(s) associated with a request. As explained herein above with respect toFIG. 2, a structured query may be associated with a request in various ways. A structured query may be associated with a result(s) and/or a resource(s) which may produce a result(s), and/or an advertisement(s) to be associated with the query or request. A result(s) may be provided to a user(s) based on information included in a request record such as therequest record2700 and a user record such as the user record2500 (FIG. 25). Using the example illustrated inFIG. 27, the structured query ID ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ has been associated with the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. This may for example indicate that a guide has selected the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ to be associated with the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. Such an association may be used to select and/or provide a result(s), an advertisement(s), a resource(s), a category(ies), etc. which may be associated with structured query(ies).
• The requestcategory ID field2735 may include information of one or more categories associated with a request. Content of the requestcategory ID field2735 may be used to associate one or more categories with a request based on information indicated in a category record such as the category record2900 (FIG. 29). Using the example illustrated inFIG. 27, the categories ‘Sports>MLB’ and ‘Entertainment>Sports’ are associated with ‘502.331.2204, 12.12.08, 13 Oct. 2006’, which may indicate that ‘Sports>MLB’ and ‘Entertainment>Sports’ may be used to rate and/or rank information which may be presented to a guide(s) and/or a user(s) responsive to the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. For example, a guide interest associated with the category ‘Sport>MLB’ may be indicated in a raw query and/or a structured query associated with a request. In such an instance, a guide(s), an advertisement(s), a resource(s) or other information associated with a category may be rated and/or ranked based on information associated with a guide(s), an advertisement(s), a resource(s), etc. and the category.
• The requesttype indicator field2740 may include information of a type which is associated with a request. Information indicated in the requesttype indicator field2740 may be used to determine a type of processing which may be associated with a request. For example, the requesttype indicator field2740 may include information regarding how a query is received from and/or an answer(s) or result(s) are provided to a user(s). Using the example inFIG. 27, the request type ‘voice’ is associated with the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’, which may indicate that a user has submitted the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’ using a voice interface and/or may receive a voice message indicating a result. However, the present invention is not limited to a particular request type. For example, a request type text-SMS may be associated with a request, which may indicate that a user has submitted the request as an SMS message. A user may receive an SMS message and/or a voice message indicating a result. Any type of communication services which may be available to the search system2230 (FIG. 22) may be indicated in the requesttype indicator field2740.
• The requestmode indicator field2745 may include information of a mode which is associated with a request. Information indicated in the requestmode indicator field2745 may be used to determine a type of processing which may be associated with a request. For example, the requestmode indicator field2740 may include information regarding whether a request is part of a training session, a query, or any other type of activity. Using the example inFIG. 27, the request type ‘user’ is associated with the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. This may indicate that a user has submitted the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’, rather than a trainer, a trainee, etc.
• The requestprofile ID field2750 may include information of a profile(s) which may be associated with a request(s). A guide(s), an advertisement(s), a result(s), or other information associated with a profile may be ranked and/or rated. Information indicated in the request profile ID field may be used to select a guide(s) and/or other information which is to be provided responsive to a request based on the association of a guide(s) and/or other information with a profile(s). Using the example illustrated inFIG. 27, the profiles ‘Saint Louis, Mo. resident’ and ‘baseball fan’ are associated with the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’. This may indicate that a guide(s), an advertisement(s), etc. which are to be provided responsive to the request ‘502.331.2204, 12.12.08, 13 Oct. 2006’ may be selected based at least in part on the association of a guide, an advertisement, etc. with a profile(s) associated with ‘502.331.2204, 12.12.08, 13 Oct. 2006’.
• As illustrated inFIG. 34, a sample of a structured query record is provided, of which one or more may be associated with or resident in the database2220 (FIG. 22). The structuredquery record2800 may include structuredquery ID field2805, structuredquery category field2810, structured queryrequest ID field2815, structured queryresult ID field2820, structured queryprofile ID field2825, and structured queryadvertisement ID field2830.
• The structuredquery record2800 may be created by various activities, including a guided search session, an interactive training session, a non-interactive training session; and an automated search. A structured query record may be imported from an external resource. In at least one embodiment, a structured query record is responsive to a query which requests assistance from a guide. A structured query is a request submitted to a search system which has been processed. A structured query may be a fully-formed, structured sentence which follows a standard grammar. It may include media, including but not limited to images, audio, video, etc.
• The structuredquery ID field2805 preferably contains a unique identifier of the structured query, which is preferably used consistently. For example, in at least one embodiment, the structuredquery ID field2805 can include a randomly generated numerical code, and/or a text string indicating the content of the structured query. A structured query ID serves to distinguish a structured query record associated with a structured query from a structured query record associated with other structured query(ies). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a structured query(ies) may be utilized without departing from the spirit and scope of the embodiments.
• A unique ID may be assigned to a structured query when it is entered into the database2220 (FIG. 22). If it is determined that a structured query is identical to an existing structured query in the search database, the structured query may be assigned the same structured query ID and information may be added to the structured query record associated with the structured query ID. A structured query may include other information than that explicitly provided by a user. For example, location information, profile information, etc. may be associated with a query phrase which might differentiate a structured query from another structured query(ies). Further, a structured query may include information from the guide(s) including information of a currently occurring situation (s), time information, etc. A structured query may receive a new structured query ID and/or thesystem2200 may create a structured query record based on information such as a profile, a geographic location, or other information being associated with an existing structured query. Information obtained by an ambassador may be used to differentiate one structured query from another. As illustrated inFIG. 28, the text ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ is the structured query ID associated with the structuredquery record2800.
• The structuredquery category field2810 may include information of a category(ies) associated with a structured query. Content of the structuredquery category field2810 may be created by an automated classification of a structured query. A human guide may select a category(ies) which is associated with a structured query. A method for making and/or reviewing an association of a category with a structured query is further described in the related application 1918.1034P, Application Ser. No. 60/989,664 previously mentioned and incorporated herein by reference. For example, in the example illustrated inFIG. 28, the categories ‘Sports>MLB’ and ‘Entertainment>Saint Louis, Mo.’ are associated with the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’, as a relevant result may be more likely to be found using resources associated with those categories, rather than a category such as ‘Sports>News>NCAA’. More than one category may be associated with a structured query. In at least one embodiment, a result(s) may be rated based on an association between a result(s), a structured query, and a category(ies). A category associated with a structured query may be used to select information associated with the structured query. For example, a number of requests associated with a category may be determined based on a number of requests associated with structured queries associated with the category. Such information may be used for various purposes. For example, an advertiser(s) may choose to associate an advertisement(s) with one or more category(ies) based on a number of requests associated with the category(ies), or a guide(s) may elect to receive request(s) associated with a category(ies) based on a number of queries associated with the category(ies). The association of a structured query with a category may be used to associate a category with other structured queries and/or a raw query associated with a request. For example, if all or part of the content of a structured query is matched to all or part of a raw query and/or another structured query, a category(ies) associated with the structured query may be presented responsive to a request(s) which is associated with the raw query and/or the other structured query.
• The structured queryrequest ID field2815 may include information of a request(s) which have been associated with a structured query. Information indicated in the structured query requestID list field2815 may be used to associate a structured query with a request(s). For example, if a structured query is selected from a list of suggested structured queries presented responsive to a request, the structured query may be associated with the request. Using the example inFIG. 28, the request(s) ‘502.331.2204, 12.12.08, 13 Oct. 2006’, and ‘555.224.2242, 12.28.00, 15 Oct. 2006’ are associated with the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’. While only a limited number of requests are associated with the structuredquery record2800 illustrated inFIG. 28, any number of requests may be associated with a structured query.
• The structured queryresult ID field2820 may include information of a result(s) associated with a structured query. The structured query result ID field2820 (FIG. 34) may be used to associate a result(s) with a structured query. A result associated a structured query may be a specific answer to the query. For example, the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’ is associated with the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’. While the content of the structured queryresult ID field2820 is depicted as a static answer for the purposes of illustration, no limitation is implied thereby. The structuredresult ID field2820 might include and/or indicate other types of information such as a URL, etc.
• The structured queryprofile ID field2825 may include information of a profile(s) associated with a structured query. The structured query profile ID field2825 (FIG. 34) may be used to indicate a profile which may be associated with a structured query. A structured query record may be created and/or modified when a profile is associated with a structured query. Using the example illustrated inFIG. 28 the profile(s) ‘MLB Fan’ and ‘Saint Louis, Mo. resident’ have been associated with the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’. Information indicated in a profile associated with a structured query may be used to assist an ambassador with analysis of a request. For example, a user associated with a request associated with a structured query may be associated with a profile(s) identified in the structured queryprofile ID field2825. If multiple requests associated with a user are associated with a profile, and/or items associated with the profile such as a structured query, the profile may be preferentially selected to match a user with a guide(s) and/or other information. Information indicated in a profile record such as the profile record3300 (FIG. 33) may be used to select a guide(s) to respond to a user request as further described in Attorney docket no. 1918.1031P, U.S. provisional application Ser. No. 60/980,010, inventor by Scott A. Jones, et. al., filed Oct. 15, 2007, titled METHOD AND SYSTEM FOR MATCHING INFORMATION SEEKERS AND SEARCHERS.
• The structured queryadvertisement ID field2830 may include information of an advertisement(s) associated with a structured query. The structured queryadvertisement ID field2830 may be used to associate an advertisement(s) with a structured query. A structured query record may be created or modified when an advertisement ID is associated with a structured query. Using the example illustrated inFIG. 28 the advertisement ID ‘cardinal baseball tickets’ has been associated with the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’. Information indicated in an advertisement record(s) associated with a structured query may be used to assist a guide in selecting an advertisement(s). For example, an advertisement(s) associated with a structured query may be presented to a guide(s) assigned to respond to a request associated with a structured query. A number of requests associated with an advertisement(s) may be tracked and used to determine compensation for a guide(s) and/or the search system2230 (FIG. 22). Information indicated in an advertisement record(s) such as the advertisement record3100 (FIG. 31) may be used to provide an advertisement to a user(s) and/or a guide(s).
• As illustrated inFIG. 29, anexemplary result record2900 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). Theresult record2900 may include result record ID field2905, result structured query ID field2910, result structured query webgem indicator field2915, resultrequest ID field2920, result structuredquery rating field2925, resultguide ID field2930,result URL field2935, and resultdisplay URL field2940.
• The result record ID field2905 contains an identifier of a result, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the result record ID field2905 can include a randomly generated numerical code, and/or a string indicating a result. A result record ID serves to distinguish a result record associated with a result from a result record associated with other result(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a result(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the result record ID is a text string. A result record ID may include a result description, a random number, and/or any other information which uniquely identifies a result. Using the example inFIG. 29, ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’ is the result record ID associated with theresult record2900.
• The result structured query ID field2910 may include information of a structured query(ies) associated with a result. Content of the result structured query field2910 may be used to select a result to be associated with a request. For example, a structured query associated with a result may be used to determine an order in which a result(s) may be presented to a user(s). As illustrated inFIG. 29, the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ and the structured query “what is the next scheduled game for LA’ are associated with the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’.
• The resultwebgem indicator field2915 may include information related to a status of a result(s). In at least one embodiment, the resultwebgem indicator field2915 and the result structured query ID field2910 are linked by for example a pointer. Any type of status information may be indicated in theresult rating field2915. Using the example illustrated inFIG. 29, the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’ may be a webgem with respect to the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ and not a webgem with respect to the structured query ‘what is the next scheduled game for LA’. The webgem status indicator may be based on various criteria such as usage of a result(s), rating(s) of a result(s) by a user(s) and/or a guide(s), rating(s) of a resource associated with a result(s), rating(s) of a guide(s) associated with a result, etc. Information indicated in the resultwebgem indicator field2915 may be used in ranking a result(s) which may be presented responsive to a request associated with a structured query(ies) such as the structured queries indicated in the result structured query list field2910. In at least one embodiment, an indicator such as a Boolean ‘flag’ may be associated with a result(s) and a structured query which may be used to indicate a result has been determined to be a superior result or ‘web gem’ when associated with the structured query.
• The resultrequest ID field2920 may include information of a request(s) which has been associated with a result. Information indicated in the result request ID field may be used to associate a result(s) with a request(s) indicated in the requestID list field2920. For example, a result indicated in the result record ID field2905 may have been presented to a user(s) responsive to a request(s) indicated in the requestID list field2920. Using the example inFIG. 29, the request(s) ‘502.331.2204, 12.12.08, 13 Oct. 2006’, and ‘555.224.2242, 12.28.00, 15 Oct. 2006’ are associated with the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’. While only a limited number of requests are associated with theresult record2900, any number of requests may be associated with a result(s). Association of request(s) with a result(s) as indicated in the requestID list field2920 may for example be used to determine usage information of a result(s).
• The result structuredquery rating field2925 may include information related to a rating of a result(s). In at least one embodiment, the result structuredquery rating field2925 and the result structured query ID field2910 are linked by for example a pointer. Any type of rating information may be indicated in the result structuredquery rating field2925. Using the example illustrated inFIG. 29, the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’ may have a rating of ‘10’ with respect to the structured query ‘what is the next scheduled game for the Saint Louis Cardinals baseball team’ and a rating of ‘7’ with respect to the structured query ‘what is the next scheduled game for LA’. Structured query rating information may be based on various criteria such as usage of a result(s), rating(s) of a result(s) by a user(s) and/or a guide(s), rating(s) of a resource associated with a result(s), rating(s) of a guide(s) associated with a result, etc. Information indicated in the result structuredquery rating field2915 may be used in ranking a result(s) which may be presented to a guide(s) and/or a user(s) responsive to a request associated with a structured query(ies) such as the structured queries indicated in the result structured query list field2910.
• The resultguide ID field2930 may include information of a guide associated with a result(s). For example, if a guide has produced a result(s) an identifier of the guide may be indicated in the resultguide ID field2930. A guide(s) may be associated with a result based on voting, review, or approval(s) of a result(s) by a guide. For example, if an ambassador guide provides a result(s) to a user, an identifier of the guide may be indicated in the resultguide ID field2930. Content of the resultguide ID field2930 may be utilized for various purposes, such as determining a rating(s), compensation, etc. of a guide(s). Using the example illustrated inFIG. 29, ‘Bob Smith’ is associated with ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’.
• Theresult URL field2935 may include information of a URL associated with a result. Content of theresult URL field2935 may be used to provide access to information associated with a result. For example, a web page associated with a result may be identified by information in theresult URL field2935. Using the example illustrated inFIG. 29, the URL “www.mlbschdeules.com\stlouis’ is associated with the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’.
• The resultdisplay URL field2940 may include information of a URL associated with a result. Content of the resultdisplay URL field2940 may be used to provide access to information associated with a result. For example, the content of the resultdisplay URL field2940 may indicate a display URL which is linked to the result URL indicated in the resultdisplay URL field2935. For example, the content display URL may be provided to point to a webpage or other information indicated in the resultdisplay URL field2940. Using the example illustrated inFIG. 29, the URL ‘cha.gs\stl’ is associated with the result ‘Cardinals vsDodgers 7 PM June 16 Busch Stadium’.
• As illustrated inFIG. 30, an exemplary resource record3000 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). The resource record3000 may include a resourcerecord ID field3005, resourcecategory list field3010, and resource access information field3015.
• The resourcerecord ID field3005 contains an identifier of a resource, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the resourcerecord ID field3005 can include a randomly generated numerical code, and/or a string indicating a resource. A resource record ID serves to distinguish a resource record associated with a resource from a resource record associated with other resource(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a resource(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the resource record ID is a text string. A resource record ID may include a resource description, a random number, and/or any other information which uniquely identifies a resource. Using the example inFIG. 30, ‘sports scores’ is the resource record ID associated with the resource record3000.
• The resourcecategory list field3010 may include information of a category(ies) associated with a resource. Content of the resourcecategory list field3010 may be used to select a resource to be associated with a request. Using the example inFIG. 30, ‘Sports>MLB’ and ‘Sports>NFL’ are the categories associated with the resource ‘sports scores’. This may indicate that the resource ‘sports scores’ may be presented responsive to a request associated with ‘Sports>MLB’ and/or ‘Sports>NFL’.
• The resource access information field3015 may include information regarding how a resource may be accessed. For example, the resource access information field3015 may include a URL, an email address, a telephone number, a password(s), a login ID, or other information which may be used to access a resource. Using the example illustrated inFIG. 30, the telephone number ‘317.331.2224’, the email ‘scores@sportsscores.com’ and the URL ‘www.sportsscores.com’ have been associated with ‘sports scores’. This may indicate that ‘sports scores’ may be accessed using and/or all of these services. Resource access information may include man and/or machine readable instructions for utilizing a resource, such as a web form, an API, etc.
• As illustrated inFIG. 31, a sample of anadvertisement record3100 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). Theadvertisement record3100 may include advertisementrecord ID field3105, advertisementcategory list field3110, and advertisement access info field3115.
• The advertisementrecord ID field3105 contains an identifier of an advertisement, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the advertisementrecord ID field3105 can include a randomly generated numerical code, and/or a text string indicating an advertisement. An advertisement record ID serves to distinguish an advertisement record associated with an advertisement from an advertisement record associated with other advertisement(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating an advertisement(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the advertisement record ID is a text string. An advertisement record ID may include an advertisement description, a random number, and/or any other information which uniquely identifies an advertisement. Using the example inFIG. 31, ‘cardinal baseball tickets’ is the advertisement record ID associated with theadvertisement record3100.
• The advertisementcategory list field3110 may include information of a category(ies) associated with an advertisement. Content of the advertisementcategory list field3110 may be used to select an advertisement to be associated with a request. Using the example inFIG. 31, ‘Sports>MLB’ and ‘Sports>Saint Louis, Mo.’ are associated with ‘cardinal baseball tickets’.
• The advertisement access information field3115 may include information regarding how an advertisement may be accessed. For example, the advertisement access information field3115 may include a URL, an email address, a telephone number, a password(s), a login ID, and/or other information which be allowed access to an advertisement. For example, a server address and a filename may be indicated in the advertisement access information field, or a tracking link to a web page may be provided, etc. Using the example illustrated inFIG. 31, the URL ‘https://www.chacha.com/ads/ticketscom/stlcards’ is the access information associated with ‘cardinal baseball tickets’. This may indicate that a file(s) associated with the advertisement ‘cardinal baseball tickets’ may be found at the URL ‘https://www.chacha.com/ads/ticketscom/stlcards’.
• As illustrated inFIG. 32, anexemplary category record3200 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22), Thecategory record3200 may include a categoryrecord ID field3205, a category advertisement ID field3210, categoryadvertisement rating field3215, categorytopic ID field3220, categoryinterest ID field3225, category related category ID field3230, categoryresource ID field3235, categoryresource rating field3240, categoryguide ID field3245, and category guide rating field3250.
• The categoryrecord ID field3205 contains an identifier of a category, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the categoryrecord ID field3205 can include a randomly generated numerical code and/or a string indicating a category. A category record ID serves to distinguish a category record associated with a category from a category record associated with other category(ies). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a category(ies) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the category record ID is a text string. A category record ID may include a category description, a random number, and/or any other information which uniquely identifies a category. Using the example inFIG. 32, ‘Sports>MLB’ is the category record ID associated with thecategory record3200.
• The category advertisement ID field3210 may include information of an advertisement(s) associated with a category. Content of the category advertisement ID field3210 may be used to select an advertisement to be associated with a request. Using the example inFIG. 32, ‘Cardinal baseball tickets’, and ‘Mets baseball tickets’ are associated with thecategory record3200. This may indicate that the advertisements ‘Cardinal baseball tickets’, and ‘Mets baseball tickets’ have been associated with the category ‘Sports>MLB’.
• The categoryadvertisement rating field3215 may include information of ratings of an advertisement(s) associated with a category. Content of the categoryadvertisement rating field3215 and the category advertisement ID field3210 may be linked by, for example, a pointer. Any type of rating information may be indicated in the categoryadvertisement rating field3215. A higher advertisement rating may increase the probability that an advertisement will be selected to be associated with a request. For example, a list of advertisements may be presented to a guide in an order based at least in part on an advertisement rating associated with a category associated with a request. Using the example inFIG. 32, ‘Cardinal baseball tickets’ has a rating of ‘A’, and ‘Mets baseball tickets’ has a rating of ‘B−’. Any rating system may be utilized within the scope of this disclosure. A rating(s) may be based on factors such as guide ratings, user ratings, advertiser ratings, an external database, time, proximity, etc. A ranking of an advertisement may be determined based on ratings associated with an advertisement and information associated with a request such as a keyword, a category, a profile, geographic location information, a user, a guide, etc. A selection of an advertisement(s) may be done automatically and/or using a guide(s).
• The categorytopic ID field3220 may include information of a topic(s) associated with a category. Content of the categorytopic ID field3220 may be used to associate a category with a request(s). For example, text of a raw query and/or a structured query may be compared to any or all of the content of the categorytopic ID field3220 to rate and/or rank a category. Such information may affect the order in which a category is presented responsive to a query. Using the example illustrated inFIG. 32, the topics ‘sports’ and ‘MLB’ are associated with the category ‘Sports>MLB’. The category ‘Sports>MLB’ may receive a high ranking associated with a query including ‘baseball’ and ‘majorleague’.
• The categoryinterest ID field3225 may include information of an interest(s) associated with a category. Content of the categoryinterest ID field3225 may be used to associate a category with a request(s). For example, text of a query associated with a request may be compared to any or all of the interests indicated in the categoryinterest ID field3225 to rate and/or rank a category. Such ranking or rating information may affect the order in which a category is presented responsive to a search query. Using the example illustrated inFIG. 32, the interests ‘Mets’, ‘Athletics’, ‘New York Mets’, and ‘Cardinals’ are associated with the category ‘Sports>MLB’. Interests may be associated with a category in various ways. In at least one embodiment, system administrators may associate interests with a category. In at least one embodiment, a guide(s) may recommend an interest(s) to be associated with a category and a voting and/or review process may be utilized to approve or reject a recommended addition.
• The category related category ID field3230 may include information of a related category associated with a category. Content of the category related category ID field3230 may be used to associate a category with a request(s). For example, text of a query may be compared to any or all of the content of the topics and/or interests associated with a category identified in the category related category ID field3230 to rate and/or rank a category. Such ranking or rating information may affect the order in which a category is presented responsive to a request. Using the example illustrated inFIG. 32, ‘Sports>professional>baseball’ and ‘Entertainment>sports>baseball’ are associated with ‘Sports>MLB’. Related categories may be associated with a category in various ways. In at least one embodiment, a system administrator(s) may associate a related category(ies) with a category. In at least one embodiment, a guide(s) may recommend a related category(ies) to be associated with a category and a voting and/or review process may be utilized to approve or reject a recommended addition.
• The categoryresource ID field3235 may include information of a resource(s) associated with a category. Content of the categoryresource ID field3235 may be used to select a resource to be associated with a request. Using the example inFIG. 32, the resources ‘sportsscores’, and ‘baseballschedules’ are associated with the category ‘Sports>MLB’.
• The categoryresource rating field3240 may include information of ratings of a resource(s) associated with a category. Content of the categoryresource rating field3240 and the category resourceID list field3235 may be linked by, for example, a pointer. Any type of rating information may be indicated in the categoryresource rating field3240. A higher resource rating may increase the probability that a resource will be selected to be associated with a request. For example, a list of resources may be presented to a guide in an order based at least in part on a resource rating associated with a category associated with a request. Using the example inFIG. 32, ‘sportsscores’ has a rating of ‘9’ and ‘baseballschedules’ has a rating of ‘8’. Any rating system may be utilized within the scope of this disclosure. A rating(s) may be based on factors such as guide ratings, user ratings, advertiser ratings, an external database, time, proximity, etc. A ranking of a resource may be determined based on ratings associated with a resource and information associated with a request such as a keyword, a category, a profile, geographic location information, a user, a guide, etc. A selection of a resource may be done automatically and/or using a guide(s).
• The categoryguide ID field3245 may include information of a guide(s) associated with a category. Content of the categoryguide ID field3245 may be used to select a. Using the example inFIG. 32, ‘Don White’, ‘Bob Smith’, and ‘Dave Green’ are associated with ‘Sports>MLB’.
• The category guide rating field3250 may include information of ratings of a guide(s) associated with a category. Content of the category guide rating field3250 and the category guideID list field3245 may be linked by, for example, a pointer. Any type of rating information may be indicated in the category guide rating field3250. A higher guide rating may increase the probability that a guide will be selected. For example, a list of guides may be presented to a user in an order based at least in part on a guide rating associated with a category associated with a request, or a highly ranked guide may be notified first of a request. Using the example inFIG. 32, ‘Don White’ has a rating of ‘Master’, ‘Bob Smith’ has a rating of ‘Apprentice’, and ‘Dave Green’ has a rating of ‘Pro’. Any rating system may be utilized within the scope of this disclosure. A rating(s) may be based on factors such as guide ratings, user ratings, advertiser ratings, an external database, time, proximity, etc. A ranking of a guide may be determined based on ratings associated with a guide and information associated with a request such as a keyword, a category, a profile, geographic location information, a user, a guide, etc. A selection of a guide may be done automatically and/or using a guide(s).
• As illustrated inFIG. 33, anexemplary profile record3300 is provided, of which one or more may be associated with or resident in the search database2220 (FIG. 22). Theprofile record3300 may include a profile record ID field3305, a profile guide ID list field3310, and a profile guiderating list field3315.
• The profile record ID field3305 contains an identifier of a profile, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the profile record ID field3305 can include a randomly generated numerical code and/or a string indicating a profile. A profile record ID serves to distinguish a profile record associated with a profile from a profile record associated with other profiles. Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a profile(s) may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, the profile record ID is a text string. A profile record ID may include a profile description, a random number, and/or any other information which uniquely identifies a profile. Using the example inFIG. 33, ‘Saint Louis, Mo. resident’ is the profile record ID associated with theprofile record3300.
• The profile guide ID list field3310 may include information of a guide(s) associated with a profile. Content of the profile guide ID list field3310 may be used to select a guide. Using the example inFIG. 33, ‘Bob Smith’, and ‘Paul Wright’ are associated with the profile ‘Saint Louis, Mo. resident’.
• The profile guiderating list field3315 may include information of ratings of a guide(s) associated with a profile. In at least one embodiment, the content of the profile guiderating list field3315 and the profile guide ID list field3310 may be linked by, for example, a pointer. Any type of rating information may be indicated in the guiderating list field3315. In at least one embodiment, a higher guide rating may increase the probability that a guide will be selected to be associated with a request associated with a profile. For example, guides may be notified of a request in an order based on a ranking of guides associated with a profile associated with a request. Using the example inFIG. 33, ‘Bob Smith’ has a rating of ‘90%’, and ‘Paul Wright’ has a rating of ‘75%’, which may indicate that the guide ‘Bob Smith’ has received an average rating of ‘90%’ and that the guide ‘Paul Wright’ has received an average rating of ‘75%’ when responding to requests submitted by users associated with the profile ‘Saint Louis, Mo. resident’. The rating may be with respect to all other registered guides that are currently available, or all guides that are associated with theprofile record3300.
• As illustrated inFIG. 34, an exemplary GUI is provided for creation of a vetted query based upon a raw query which is to be associated with a category(ies). TheGUI3400 includes aprogress bar3405, araw query box3407, a “Clarify”button3410, query formation controls3415, asuccinct query indicator3417, aquery selection window3420, acategory selection window3425, a “Select Quick Category”button3430, an “Exit”button3435, an “Abuse”button3440, an “AutoGuide Query”button3445, a “Next”button3450, chat windows3455 and a “Send Text” button3460.
• Theprogress bar3405 indicates operation(s) that a guide has completed using theGUI3400. Using the example inFIG. 34, a guide may perform activities in which a succinct query is formed based on information obtained using theGUI3400; a categorization of a query is performed using theGUI3500 illustrated inFIG. 35, a review of available search results and guides responsive to the categorized succinct query is performed using theGUI3600 illustrated inFIG. 36, and a review and revision of a response to a user query is performed using theGUI3700 illustrated inFIG. 37. Indication in theprogress bar3405 may be done using indicators such as color, shading, underlining, flags, etc.
• Information of a raw query is provided in theraw query box3407. A raw query may be a query provided to a guide by an information seeker, by the search system database, etc. For example, the raw query may be text that a user typed into a search query box, on a web page, submitted as an SMS text message, or which was converted from speech to text by a transcriber, an automated process, etc. Thequery box3407 is illustrated as a text box, however other information may be provided to a guide, such as an audio record associated with a raw query, images which may be associated with a raw query, etc.
• The query formation controls3415 may be used to transform a raw or free-form query into a succinct or structured query. As shown inFIG. 34, the query formation controls3415 may be scrollable text boxes such as thetext boxes3415a,3415bpopulated with a list of a plurality of words or phrases, and/or query text boxes such as thequery text boxes3415c,3415dallowing entry of text, or containing keywords or other elements related to the raw query. The query formation controls3415 may include any number of text boxes, drop-down lists, etc.
• A succinct query may formed by combining the selection(s) in the query formation text boxes. The combination of the selections “What”, “is”, and “the best that restaurant in indianapolis” from the query formation text boxes is used to form the succinct query, “What is the best that restaurant in indianapolis”, as displayed in thesuccinct query indicator3417.
• If a guide requests clarification of a query, the guide may click the “Clarify”button3410. The “Clarify”button3410 may cause theGUI3470 illustrated inFIG. 34A to be provided.
• The chat windows3455 are provided for interaction between an information seeker and a guide. Theuser chat window3455amay contain text entered by a user responsive to a clarification request from a guide, text derived from an audio response by a user, controls for playback of one or more audio recordings which may have been provided by a user, images, video, or other media, etc.
• Thesearcher chat window3455bmay be provided to allow a guide to enter free-form text which may be transmitted to a user. The “Send Text” button3460 is provided to a guide to send dialogue, for example, in response to an information seeker, to request assistance in the construction of a structured query, or to send a structured query to a user for review. Such information may be processed using text-to-speech or other technologies to provide an interface between a user and a guide.
• Thequery suggestion window3420 is populated with a list of suggested succinct queries. A list of suggested queries may be initially generated in relation to a raw query. As a guide selects an option(s) using the query formation controls3415, thequery selection window3420 may be automatically modified and/or filtered based on any selection(s). Thequery suggestion window3420 may include the currently constructed succinct query and/or any number of succinct queries that are associated with the succinct query as composed using the query formation controls3415.
• If a guide selects a query from the query selection window, thecategory selection window3425 may be populated with a list of suggested categories. For example, if a guide selects the query, “What is the best pad That recipe” from thequery selection window3420, thecategory selection window3425 may be indicate a category including “Food>Ethnic>Thai>Indianapolis”. If a guide is satisfied with a suggested categorization presented in thecategory selection window3425 the “Select Quick Category”button3430 may be selected. The “Select Quick Category” button will direct the vetting application to omit the categorization operation in the vetting process as shown by the “Categorize” tab in the progress bar and direct the application to the “SWOG/WebGems™” section of the query vetting application. The suggested queries and the categories may include previously suggested queries and/or categories stored in the database2220 (FIG. 22) in relation to keyword(s) contained in theraw query box3407 and/or the query formation controls3415.
• If the “Exit”button3435 is selected, the search session is ended and the guide is made available. The search session may be transferred to a different guide.
• If the “Abuse”button3445 is selected, a message may be sent to the system database, administrator, etc. reporting the incident. A user who is reported for abuse may not be permitted to utilize the services of a guide. The “Abuse”button3445 may cause a review of a search session to be conducted. A search session may be terminated and/or transferred to another guide.
• The “AutoGuide Query”button3445 allows a guide to submit information provided in theGUI3400 for an automated search and/or response. For example, if a guide determines that a search result(s) may be provided without further assistance of a human searcher, selection of the “Auto Guide Query”button3445 may cause the search system2230 (FIG. 22) to process information obtained using theGUI3400 to provide a response to a user. For example, information from a search resource may be automatically formatted to provide a response to a user. In at least one embodiment a voice response may be provided using text-to-speech processing and/or a text response may be provided to a user which is automatically generated.
• Upon completion of any required information of the query vetting process, a guide may activate the “Next”button3450. Activation of the “Next”button3450 may cause the GUI3500 (FIG. 35) to be provided.
• TheGUI3470 illustrated inFIG. 34A allows a guide to request clarification, of a search request from a user. TheGUI3470 may contain a list of standard clarification request phrases such as the clarification prompts3475. For example in a voice-based interaction with a user, activation of the clarification prompt3475amay send the audio message ‘Speak more slowly’ to a user. Activation of the clarification prompts3475band3475cmay send the associated spoken phrases to a user. Use of a standard set of response phrases may allow a more uniform response to a user. In the case of an interactive chat session, a guide may respond more rapidly using the standard prompts than by typing text in the chat windows3455 (FIG. 34). In at least one embodiment, a guide may not be provided with thechat window3455b. TheGUI3470 may be provided as a ‘pop-up’ or may be provided as an element of the GUI3400 (FIG. 34).
• As illustrated inFIG. 35, anexemplary GUI3500 is provided for categorization of a structured query. TheGUI3500 includes aprogress bar3505, aquery box3507, araw query indicator3509, category selection controls3510, an “Add Category to List”button3515, a “Remove Category from List”button3520, acategorization list3525, chat windows3530, a “Send Text”button3535, a “Prey”button3540, a “Next”button3545, an “Exit”button3550, and an “Abuse”button3555. Theprogress bar3505 may include a list of a plurality of operations included in the vetting process and any operations may further be subdivided into parts or separate sections as desired. As shown inFIG. 35, any operations of the vetting process that have been completed and the vetting operation currently in progress may be marked by an identifier. In one embodiment, the vetting operations completed are identified by a check mark, and the current vetting operation in progress is highlighted and/or marked a different color. The identification methods in theprogress bar3505 are not limited to any configuration, for example completed vetting operations may be indicated by a flag, strikethrough, etc. and a current vetting operation may be indicated by a flag, underline, highlighted, etc.
• A query constructed or selected during the vetting process is displayed in thequery box3507 and the raw query provided to a guide by an information seeker, by the search system database, etc. is displayed in theraw query indicator3509.
• The category selection controls3510 are provided for selection of a categorization(s) of a query. The category selection controls3510 are populated with a list of a plurality of elements within a taxonomy. The firstlevel categorization control3510amay include a list of the first level classifications in a taxonomy. Selection of an element using the firstlevel categorization control3510amay determine elements presented in the secondlevel categorization control3510b. Selection of an element using the secondlevel categorization control3510bmay determine elements displayed in the thirdlevel categorization control3510c. Selection of an element using the thirdlevel categorization control3510cmay determine elements displayed in the fourthlevel categorization control3510dand selection of an element using the fourthlevel categorization control3510dmay determine elements displayed in the fifthlevel categorization control3510e. Any number of categorization elements and/or levels may exist and any number of categorization controls and/or lists may be displayed during the categorization process. A guide may select any elements displayed to form a hierarchal category path for categorization of a vetted query. The category selection controls3510 may be scrollable text boxes, drop-down lists, text fields and/or any other form of controls which allow entry or selection of words or characters.
• Categorizations associated with a query displayed in thequery box3507 are displayed in thecategorization list3525. If a guide desires to associate a query with a selected categorization he or she may click the “Add Category to List”button3515. If a guide desires to remove a category from thecategory list3525 the guide may click the “Remove Category from List”button3520.
• To navigate to the previous vetting GUI, a guide may select the “Prey”button3540, and upon completion of the categorization screen, a guide may select the “Next”button3545 to navigate to the next GUI. The “Next”button3545 may not be active if required information has not been provided in the GUI3400 (FIG. 34) or the GUI3500 (FIG. 35).
• As previously explained with respect toFIG. 34, thechat windows3530a,3530bare provided for dialogue among an information seeker and guide(s) or searcher(s). The “Send Text”button3535 is provided for a guide to send dialogue responses to an information seeker. If the “Exit”button3550 is selected, the search session is ended and the guide is made available. If the “Abuse”button3555 is selected, a message may be sent to the system database, administrator, etc. reporting the incident.
• Upon completion of any required information in thecategorization GUI3500, a guide is directed to the “SWOG/WebGems™” section of the vetting application.
• As illustrated inFIG. 36, theGUI3600 includes aprogress bar3605, a structuredquery indicator3607, araw query indicator3608, acategorization indicator3609, abrowser window3610, a “Search without a guide” (SWOG)button3615, a “Search with a guide”button3620, a “Transfer to a guide”button3625, a guide availability lists3630, a “Prey”button3635, a “Next”button3640, an “Exit”button3645, an “Abuse”button3650, chat windows3655, and a “Send Text”button3660.
• Theprogress bar3605 may include a list of a plurality of operations included in the vetting process and any operations may further be subdivided into parts or separate sections as desired, as previously explained with respect toFIG. 34. A query identified during the vetting process is displayed by the structuredquery indicator3607 and information of a raw query provided to a guide by an information seeker, by the search system database, etc. is displayed by theraw query indicator3608. Thecategorization indicator3609 displays the selected categorizations associated with the structured query displayed by the structuredquery indicator3607.
• Theresults window3610 may display any number of search results associated with the categorizations selected and the structured query constructed using theGUI3400 and theGUI3500. Theresults window3610 may be a scrollable window. A guide may review any or all of the search results presented in theresults window3610. A guide may determine if a search result(s) indicated in theresults window3610 should be transmitted to a user.
• If a guide selects the “Search without a guide”button3615, the vetted, categorized query may be submitted for a search without the assistance of a human searcher. This option may be selected if a guide determines that none of the search results indicated in theresults window3610 may satisfy a user request. A guide may interact with a user to make such a determination. Submission of the categorized succinct query for a search without a guide may cause any number of search results to be added to the results indicated in the search resultswindow3610. A guide may return to the categorization and/or the query vetting GUI to modify the search results and/or the searcher information displayed in theGUI3600.
• A guide may view information displayed in theguide availability list3630 to determine if a live guide is available to respond to the categorized vetted query. If a guide determines that a suitable guide is available, the guide may select the “Search with a guide”button3620. The “Search with a guide”button3620 may cause a search request to be directed to one or more guides who are not currently online. If a guide determines that a suitable guide is not immediately available based on information indicated in theguide availability list3630, and that a user may accept a search result(s) provided by a guide at a later time, the “Search with a guide”button3620 may be selected.
• If a guide selects the “Transfer to a guide”button3625, the session is transferred to an available guide associated with the system. A guide may elect to activate the “Transfer to a guide” button for various reasons. For example, a user request may require further interaction with a guide who has domain-specific knowledge, or a user may request a live interactive session with a searcher in order to obtain a search result(s) more rapidly.
• A guide may elect to activate any or all of theaction buttons3615,3620,3625. While a specific set of options is illustrated in theGUI3600, other options for conducting a search might be made available in theGUI3600. Activation of any or all of theaction buttons3615,3620,3625 may cause theGUI3600 to close.
• Theguide availability list3630 indicates information of guides within the system. The online and/or offline statistics may include, for example, the total number of guides, the total number of matching guides, for example those well-suited to receive the search query, etc. Such information may be utilized by a guide in order to determine an optimal match between user requests and system resources.
• To navigate to a previous GUI screen, a guide may select the “Prey”button3635, and upon completion of the current screen, a guide may select the “Next”button3640 to navigate to the next screen.
• As previously explained with respect toFIG. 34, thechat windows3655a,3655bare provided for dialogue among an information seeker and guide(s) or searcher(s). The “Send Text”button3660 is provided for a guide to send dialogue responses to an information seeker. If the “Exit”button3645 is selected, the search session is ended and the guide is made available. If the “Abuse”button3650 is selected, a message may be sent to the system database, administrator, etc. reporting the incident, and a guide may be made available.
• TheGUI3700 illustrated inFIG. 37 may be presented to a guide subsequent to completion of required information, or to selection of a search result(s) using the GUI3600 (FIG. 36). TheGUI3700 may be presented to a guide when a search result(s) have been provided responsive to a search request which was handled by another guide. For example, a search result may have been provided by a guide responsive to a user query which was not time critical, or a user may have requested that a search result(s) be provided as soon as possible, or a user may have requested that a search result(s) be provided using one or more communication services, etc. A guide may be presented with theGUI3700 illustrated in FIG.37 without providing information required in theGUI3400, theGUI3500, and/or theGUI3600.
• As illustrated inFIG. 37, theGUI3700 includes aprogress bar3705, a structuredquery indicator3707, araw query indicator3708, acategorization indicator3709, afull answer window3710, a formattedanswer window3715, a “Submit answer”button3720, a “Revert to last valid”button3725, a “Prey”button3730, an “Exit”button3735, an “Abuse”button3740, chat windows3745, a “Send Text”button3750.
• Theprogress bar3705 may include a list of a plurality of operations included in the vetting process and any operations may further be subdivided into parts or separate sections as desired, as previously explained with respect toFIG. 34.
• The structuredquery indicator3707 indicates a vetted query associated with a search result(s) indicated in thefull answer window3710. Theraw query indicator3708 indicates a raw query. Thecategorization indicator3709 indicates one or more category(ies) associated with a vetted query indicated in the structuredquery indicator3707. Thefull answer window3710 may indicate any search result(s) which have been provided responsive to a search request. Search result(s) associated with the vetted query and the categorization(s) indicated in the structuredquery indicator3707 and thecategorization indicator3709 are displayed in thefull answer window3710.
• Thefull answer window3710 may be provided as a text box, scrollable window, drop-down list populated with a plurality of search results, etc. The formattedanswer window3715 displays a response to a user query which has been formatted to match one or more communication services associated with a user. For example, a search result may be modified in order to fit the maximum length of an SMS message; a search result may be modified to be a set of phonetic symbols in order that an audio response may be delivered to a user, a search result(s) may be formatted for multiple communication services, etc.
• Various type(s) of modification(s) of a search result(s) may be presented in the formattedanswer window3715. The formattedanswer window3715 may be provided as a text box, scrollable window, drop-down list populated with a plurality of answers, etc. A guide may be able to modify information indicated in the formattedanswer window3715. For example, a guide may type, and/or paste text or other information from a search result(s) presented in thefull answer window3710 into the formattedanswer window3715. The formattedanswer window3715 may provide various forms of assistance for a guide to create a formatted answer. For example, the number of characters contained in a text message may be displayed in order that a guide may know when a limit has been reached, or a number of seconds of audio, or video may be indicated, or a number or size of images may be indicated, or a rendering of a result(s) on a user device may be indicated, etc.
• If a guide selects the “Submit answer”button3720, the formatted answer is transmitted to a user. If a guide selects the “Revert to last valid”button3725, modifications to a formatted answer may be canceled and a previous formatted answer may be presented in the formattedanswer window3715.
• To navigate to a previous GUI screen, a guide may select the “Prey”button3730. As previously explained with respect toFIG. 34, thechat windows3745a,3745bare provided for dialogue among an information seeker and guide(s) or searcher(s). The “Send Text”button3750 is provided for a guide to send dialogue responses to an information seeker. If the “Exit”button3735 is selected, the search session is ended and the user is made unavailable. If the “Abuse”button3740 is selected, a message may be sent to the system database, administrator, etc. reporting the incident.
• AGUI3800 illustrated inFIG. 38, may be used to login. TheGUI3800 includes loginID entry box3805,password entry box3810, and ‘Login’action button3815. Thelogin ID box3805 may be used to enter a login ID. Thepassword entry box3810 may be used to enter a password associated with the user ID entered in thelogin ID box3805. The ‘Login’action button3815 may be used to indicate that a login ID and password obtained using theGUI3800 are to be submitted.
• AGUI3900 for construction of a structured query and associating a category(ies) with a vetted query is illustrated inFIG. 39. TheGUI3900 may be presented to a guide responsive to a request. TheGUI3900 may includestatus indicator3905,activity indicator3910,selection tabs3915, session controls3918, query controls3925, araw query box3930, aclarification control3935, aninterrogative selection control3940, apredicate selection control3945, a structuredquery box3950, arecent searches control3955, alocation selection control3960, alocation relevance indicator3965, acurrent location indicator3966, alocation search box3967, alocation search button3968, a suggested querieswindow3970, a suggestedcategories window3975, acategory viewing control3980, a selectedcategories window3985, anexpert search control3990 and navigation controls3995.
• Thestatus indicator3905 may be used to indicate the current status of a guide. A guide may elect to be available or unavailable for an activity(ies) by selecting a status using thestatus indicator3905. If a guide is currently engaged in an activity, thestatus indicator3905 may indicate that the guide is unavailable. Theactivity indicator3910 may indicate an activity which may be available. Using the example illustrated inFIG. 18, theactivity indicator3910 shows that other activities are not available to the guide during a query construction session.
• Theselection tabs3915 may be used to select and/or indicate an activity for a guide. The selection tabs may be active or inactive. For example, the ‘Search’tab3915amay only be active during a search activity. Any number of selection tabs may be provided.
• The session controls3918 may be used to take actions regarding a search session which is in progress. The ‘report abuse’ control3918amay be used to indicate that a query is not within allowed parameters of the system. Activation of the ‘report abuse’ control3918amay close a search session and send a report to system administrators. The ‘Abort this query’ control3918bmay be used to indicate that a session is to be halted. Activation of the ‘Abort this query’ control3918bmay cause the search session to be closed and/or transferred to another guide.
• The query action controls3925 may be used to take actions regarding elements of the query indicated in theraw query box3930. The ‘Select All’control3925amay be used to select all of the elements of the query. The ‘Reset All’control3925bmay be used to unselect all elements of the query.
• Theraw query box3930 includes information of elements of a raw query. Any element of a raw query may be transferred to the structuredquery box3950. For example, clicking on an element in theraw query box3930 may transfer that text to a location in the structuredquery box3950. Using the example inFIG. 39, the highlighted words ‘the’, ‘best’ and ‘That’ included in theraw query box3930 have been selected and transferred to the structuredquery box3950.
• Theclarification control3935 may be used to request clarification of a raw query from a user. Activation of theclarification control3935 may cause a message(s) to be transmitted to a user who has submitted a request who may provide additional information to clarify the content of a request.
• The interrogative selection controls3940 may be used to select an interrogative expression which may be added to the structuredquery box3950. For example, by clicking on an interrogative selection control such as theinterrogative selection control3940a, the interrogative ‘What’ may be transferred to the structuredquery box3950.
• The predicate selection controls3945 may be used to select a predicate which may be added to the structuredquery box3950. For example, by clicking on thepredicate selection control3945a, the predicate ‘is’ may be transferred to the structuredquery box3950.
• The structuredquery box3950 may be used to enter and review text of a structured query. As information is added to the structuredquery box3950, a search may be preformed of a database of categories and/or structured queries which may be displayed in the suggested queriesbox3970 and the suggestedcategories box3975.
• The recent searches control3955 may be used to review recent search activities associated with a user who has submitted a request. Activation of the recent searches control3955 may cause the GUI4100 (FIG. 41) to be presented.
• Thelocation selection control3960 may be used to select a location to be associated with a structured query. Activation of thelocation selection control3960 may cause the GUI4000 (FIG. 40) to be presented to a guide. Thelocation relevance indicator3965 may be used to indicate whether a location is relevant to a request. By activating thelocation relevance indicator3965, as indicated by the check mark in thelocation relevance indicator3965, a selection of a guide(s) to respond to a query may be modified based on geographic information associated with a request. Likewise, ratings of a resource(s), and advertisement(s), etc. which may be selected responsive to a request may be modified based on geographic information associated with a request.
• Thecurrent location indicator3966 may indicate a location associated with a user who has submitted a request. For example, geographic information regarding the current location of a user may be displayed in thecurrent location indicator3966. A guide and/or a user may provide geographic information associated with a request. Thelocation search box3967 may be used to enter a search term which may be compared to a database of locations. Thelocation search button3968 may be used to initiate a search for a location indicated in thelocation search box3967.
• The suggested queriesbox3970 may display a list of structured queries. Suggested queries may be displayed based on a ranking of queries in a database of structured queries based at least in part on the content of the structuredquery box3950. A structured query may be selected by for example clicking on the query displayed in the suggested queriesbox3970.
• The suggestedcategories box3975 may display a list of categories. Suggested categories may be displayed based on a ranking of categories in a database of categories based at least in part on the content of the structuredquery box3950. A category may be selected by for example clicking on the category displayed in the suggestedcategories box3975.
• Thecategory viewing control3980 may be used to view a list of categories. Activation of thecategory viewing control3980 may cause a GUI such as the GUI4200 (FIG. 42) to be displayed.
• The selectedcategory window3985 may be used to display information of categories which have been selected to be associated with a structured query. A category may be removed from the selectedcategory window3985 by for example clicking on the indicator of the category in the selectedcategory window3985.
• Theexpert search control3990 may be used to submit a categorized structured query for a search by a guide. If a selected structured query is associated with an answer(s), activation of theexpert search control3990 may cause a result(s) to be returned to a user(s). The navigation controls3995 may be used to scroll and navigate through the content of theGUI3900.
• As previously mentioned herein above, a location may be associated with a query or request. Thelocation relevance indicator3965 may be used to indicate that location may be relevant to a query. A location may be associated with a query automatically. In at least one embodiment, location information provided by a service provider associated with a device such as GPS information, triangulation information, and/or other information available to a service operator is a primary designator of location information associated with a request. In at least one embodiment, a user may specify a location associated with a user which may be used to determine a location associated with a request. For example, a user may transmit an SMS message which contains information which indicates a location, a voice message may provide information of a user location, an email, an IM, an image, or any other type of information may be provided by a user to establish a location associated with a user.
• In at least one embodiment, information indicated in a search history or search log such as the log described in the related U.S. patent application Ser. No. 11/835,016 previously mentioned may be provided to a guide in order to assist in associating a location with a query. In at least one embodiment, information indicated in a user profile, such as geographic information associated with a user may be used to associate a location with a query. In at least one embodiment, an area code associated with a user device and/or a previous query may be used to perform a reverse look-up of a location which may be associated with a query.
• In a preferred embodiment, device location information obtained from a service provider associated with a user device is the default primary location information associated with a query, location information provided by a user is the default secondary location information associated with a query, location information obtained from a user profile and/or user search history is the default tertiary location information associated with a query, and location information obtained from a reverse look-up of an area code is the default quaternary location information associated with a query. Such information may be provided to a guide using an interface such as the GUI4000 (FIG. 40).
• A GUI4000 (FIG. 40) may be used to select a location. TheGUI4000 may include alocation name indicator4005, a locationdetail information indicator4010, and aclose control4015.
• Thelocation name indicator4005 may present information of a name associated with a location. The order of presentation of names in thelocation name indicator4005 may be based on a ranking of elements of a database of locations based on location information which has been associated with a request. A location may be selected by for example clicking on a location name indicator associated with the location. Using the example illustrated inFIG. 40, clicking on thelocation name indicator4005amay cause the location ‘Clair Mel’ to be selected.
• Thelocation detail indicator4010 may present information associated with a location name indicated in thelocation name indicator4005. The content of thelocation detail indicator4010 may be used to determine a location associated with a name which may be included in a request. Using the example illustrated inFIG. 40, ‘Tampa Fla.’ is the location detail associated with thelocation detail indicator4010a. Theclose control4015 may be used to close theGUI4000 and record information obtained.
• AGUI4100 illustrated inFIG. 41 may be used to review a search history associated with a request. TheGUI4100 may include ahistory content indicator4125, a historical question indicator4105, a historical answer indicator4110, a historical answer URL control4115, a historical answer time stamp4120, and navigation controls4130. Any number of historical question indicators, historical answer indicators, historical answer URL controls, and historical answer time stamps may be indicated in theGUI4100.
• Ahistory content indicator4125 may be used to indicate the type of search history which is being presented. A search history may be based on a user, a location, a category, and or other information. Using the example illustrated inFIG. 41, the username ‘bryank’ is indicated in thehistory content indicator4125. This may for example indicate that the history is associated with the user ‘bryank’.
• The historical question indicator4105 indicates a search query. The historical question indicator4105 may include an indicator of a raw query and/or a structured query associated with a historical search and/or other information regarding a historical request. Using the example illustrated inFIG. 41, ‘external 2600 Gb hard drive’ is associated with thehistorical question indicator4105aand thehistorical question indicator4105b.
• The historical answer indicator4110 indicates a result. For example, text of an answer provided responsive to a request may be included in the historical answer indicator4110. The historical answer indicator4110 may include an indicator of an answer associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 41, ‘WD My BookEssential Edition External 2600 GB Hard Drive’ is associated with thehistorical answer indicator4110aand thehistorical answer indicator4110b.
• The historical answer URL control4115 indicates a URL. The historical answer URL control4115 may include an indicator of a URL associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 41, ‘http://computers.pricegrabber.com/hard-drives’ is associated with the historicalanswer URL control4115a.
• The historical answer time stamp4120 indicates a time stamp. The historical answer time stamp4120 may include an indicator of a time stamp associated with a historical search and/or other information regarding a historical search. Using the example illustrated inFIG. 41, ‘2:48 pm’ is associated with the historicalanswer time stamp4120aand the historicalanswer time stamp4120b. The navigation controls4130 may be used to scroll and navigate through the content of theGUI4100.
• TheGUI4200 illustrated inFIG. 42 may be used to select a category. TheGUI4200 may include selection tabs4205, root topic selection controls4210, asearch box4215, asearch control4220, aclose control4225 and navigation controls4230.
• The selection tabs4205 may be used to view GUIs such as theGUI4200. The ‘Categories’selection tab4205amay present a tree-structure for selecting a category, and the ‘Results’tab4205bmay present a GUI such as the GUI4300 (FIG. 43).
• The category selection controls4210 may be used to select a category. Any number of category selection controls may be provided. Using the example illustrated inFIG. 42, thecategory selection control4210ahas been used to select the topic ‘Health’ as indicated by the highlighting in thecategory selection control4210a. Activation of thecategory selection control4210amay cause thecategory selection control4210bto be displayed. Topic such as ‘Hygiene’ might be selected using thecategory selection control4210bby for example clicking on the text ‘Hygiene’.
• Thesearch box4215 may be used to enter a search term. Thesearch control4220 may be used to initiate a search based on the content of thesearch box4215. Activation of thesearch control4220 may cause the GUI4300 (FIG. 43) to be presented.
• Theclose control4225 may be used to close theGUI4200 without recording information obtained using theGUI4200. The navigation controls4230 may be used to scroll and navigate through the content of the category selection controls4210.
• AGUI4300 illustrated inFIG. 43 may be used to select a category. TheGUI4300 may include selection tabs4305, category selection controls4310, asearch box4215, asearch control4220, aresult indicator4315 andclose control4325.
• The selection tabs4305 may be used to view GUIs such as theGUI4300. The ‘Categories’selection tab4305amay present a tree-structure for selecting a category such as the GUI4200 (FIG. 42), and the ‘Results’tab4305bmay present a GUI such as the GUI4300 (FIG. 43).
• The category selection controls4310 may be used to select a category. While only a single category selection control is depicted inFIG. 43, any number of category selection controls may be provided. Using the example illustrated inFIG. 43, thecategory selection control4310 may be provided responsive to a search for categories associated with the search term ‘baseball’ as indicated in theresults indicator4315. Activation of thecategory selection control4310 may cause the category associated with thecategory selection control4310 to be added to the selected categories box3985 (FIG. 39).
• Thesearch box4215 may be used to enter a search term. Thesearch control4220 may be used to initiate a search based on the content of thesearch box4215. Activation of thesearch control4220 may cause the GUI4300 (FIG. 43) to be presented.
• Theclose control4325 may be used to close theGUI4300 without recording information obtained using theGUI4300.
• Using the methods and systems described herein, a guide(s) or human searcher(s) may receive a request submitted by a user(s) and may create a structured query based on a user request(s) and/or information associated with the request. A guide may use the tools described herein to associate a query with a structured query. A structured query may be used to index a database of queries and/or other items which may be presented to a user and/or a guide(s).
• A user interface is provided for a guide to efficiently process a user request in order to create and/or identify a structured query which will provide a suitable response to a user request. Information associated with a structured query may allow improved re-use of a result(s) and/or other system resources. Categorization of a request(s) is expedited, and may provide context for assigning a request to a guide(s). A facility for reviewing available system resources which may be utilized to respond to a user request or search query is provided, which may improve utilization of system resources and/or matching of a guide(s) to a user request(s). An interface which may improve utilization of automated resources which may respond to a user request is described. A guide may reformat and/or disambiguate a request in order that a response from an automated and/or human assisted search may be obtained efficiently.
• A user interface is described which may allow a guide to convert a result(s) into a format which is suitable for a user device(s). A result(s) are presented to a guide, and may be selected, edited, and/or modified in order to match with a user device. Information of result processing may be recorded for future processing of a result(s) which are delivered to a user. An alternate embodiment of the query processing tool is further described.
• As illustrated inFIG. 44, aGUI4400 for processing a query is provided. TheGUI4400 includes acustomer information window4402, anadvertisement window4408, aquery building window4410, acategory selection window4430, alocation selection window4438, a ‘Send to Guide’button4442, astatus selection tool4444, and user controls3246.
• Thecustomer information window4402 may include the last knownlocation indicator4404 and therecent activity indicator4406. The last knownlocation indicator4404 may display a user's most recent geographic location. This information may be used to facilitate provision of an answer to a user that is relevant to a certain location, area, region, etc. Therecent activity indicator4406 may display a user's most recent use of the search system and other context information which may be relevant to a request. For example, therecent activity indicator4406 may display a user's previous query(ies), responses by the search system, any advertisements that may have been provided to the user, previous search results, profile information of a user, etc. Theadvertisement window4408 may display a selected advertisement based on content of theGUI4400, which may be transmitted to a user based on actions of a guide.
• Prior to a providing a response to a query, an initial guide or ambassador may use theGUI4400 to develop a well-formed or structured query from a user submitted query, categorize the query, provide a database response, ask a user for clarification, report abuse to the search system, etc. before passing (forwarding) the well-formed query on to an additional guide(s). Thequery building window4410 may include aquery type control4412, asession time indicator4414, querysegment selection tools4416, query segment controls4418, a querybuilding text box4420, interrogative word selection controls4422, a suggestedquestions window4424, suggested question indicators4426, and ascrolling control4428.
• Thequery building window4410 may be used by a guide to develop a well-formed query based upon a user submitted query. For example, as illustrated inFIG. 44, the query ‘Translate oso from spanish to english’ has been submitted to the search system. A guide may use thequery type control4412 to classify a response that may be provided in return to an incoming query. For example, an incoming query may be classified as a ‘Standard’ in which a guide may continue through theGUI4400 building a well-formed query in response to the user submitted query. Alternatively, thequery type control4412 may include the option ‘Conversational’, which if selected by a guide, may result in theGUI4900 as shown inFIG. 49 being presented. Thesession time indicator4414 may display the amount of time that is being spent by a guide using theGUI4400.
• The querysegment selection tools4416 may allow a guide to select any number of the initial segments of a user submitted query to include in a well-formed query that may be assembled in the querybuilding text box4420. For example, a guide may choose to select only the subject of a user submitted query, such as the word ‘oso’ illustrated inFIG. 44. If a guide selects the querysegment selection tool4416bcorresponding to the word ‘oso’ then the word ‘oso’ would be added to the querybuilding text box4420. To select all segments of a user submitted query, the query segment controls4418 may include a ‘Select All’ control4418a, and to deselect all segments of a user submitted query, the ‘Reset All’control4418bmay be included.
• The interrogative word selection controls4422 may include any number of interrogative words that a guide my select in assembling a well-formed query in the querybuilding text box4420. For example, if a query is submitted to the search system by a user in a declarative form, a guide may choose to start a well-formed query with a word such as ‘Who’4422a, ‘What’4422b, etc.
• The query building window may include the suggestedquestions window4424. The suggestedquestions window4424 may include any number of suggested question indicators4426 contained in the search system database. The suggested questions4426 may be provided by the search system database as associated with the user submitted query based on any of the words or segments contained in the user submitted query. For example, as illustrated inFIG. 44, the search system database has returned the suggested questions, ‘What is the translation of ‘oso’ from Spanish to English?’, ‘What is the translation of ‘oro’ from Spanish to English?’ and, ‘What is the translation of ‘uso’ from Spanish to English?’ based on the user submitted query, ‘Translate oso from spanish to english’. A guide may use thescrolling control4428 to view any additional suggested questions that may not be displayed. A guide may select a suggested question indicator4426 by clicking or otherwise selecting the question. If a guide selects a suggested question indicator4426, the selected question is entered into the querybuilding text box4420 as shown inFIG. 45.
• Thecategory selection window4430 may contain the suggestedcategories window4432, thecategories selection control4434, and the selectedcategories window4436. The suggestedcategories window4432 may display any categories determined by the search system to be a potential category associated with the user submitted query. For example, as illustrated inFIG. 44, the category, ‘/Language & Lookup/Translations/’ is displayed in the suggestedcategories window4432 as a potential ‘match’ to the user submitted query, ‘Translate oso from spanish to english’. A guide may use thecategories selection control4434 to select any category that may not be contained in the suggestedcategories window4432. If a guide selects a category from the suggestedcategories window4432, such selection may be indicated by the addition of the suggested category to the selectedcategory window4434 as shown by the selected category inFIG. 46.
• Thelocation selection window4438 may include alocation selection control4440. If a guide determines that a user submitted query may be location related, a guide may select thelocation selection control4440 in which case a subsequent guide may better provide an answer to a user submitted question.
• The ‘Send to a Guide’button4442 may be selected if a guide has completed the assembly, formation, selection or otherwise of a well-formed query, and completed categorization of the query, or other operations as may be determined by the search system. A guide may select the ‘Send to Guide’ button to pass the vetted query to an additional guide(s), or to the search system that may in turn provide an answer to a user submitted query based on the vetted query. A guide may alternatively select from the user controls4446. The ‘Customer Clarify’user control4446amay be selected to obtain clarification of a user submitted query and/or obtain additional information from a user that may be advantageous in forming a well-formed query. The ‘Abort’user control4446bmay be used to cancel the current session and close theGUI4400. The ‘Abuse’user control4446cmay be used to report abuse or other prohibited behavior of a user to the search system. In addition, a guide may select thestatus selection tool4444 to indicate that the guide desires to change his or her status to ‘Away’ and not accept additional queries after completion of the current session.
• AGUI4500 wherein a guide has made a selection of the suggestedquestion4426aof GUI4400 (FIG. 44) is illustrated inFIG. 45. TheGUI4500 indicates a guide has selected the suggestedquestion4426a, ‘What is the translation of ‘oso’ from Spanish to English?’. If selected, a suggested question contained in the suggestedquestion window4424 may be entered into the querybuilding text box4520. For example, as shown in theGUI4500, the suggestedquestion4426ahas been selected and is shown as the selected suggestedquestion4505 displayed in the querybuilding text box4520.
• As illustrated inFIG. 44, a guide may make a selection of the suggested category contained in the suggestedcategories window4432 of GUI4400 (FIG. 44). A GUI4600 (FIG. 46) illustrates a guide's selection of a suggested category contained in the suggestedcategory window4432 using thecategory selection control4434. As illustrated in theGUI4600, a guide has selected the suggested category ‘/Language & Lookup/Translations/’. If a guide selects a suggested category from the suggestedcategory window4432, the category is moved from the suggestedcategory window4432 to the selectedcategories window4436. As a result, as illustrated inFIG. 46, the suggested category window3432 ofGUI4600 no longer contains a suggested category. The suggested category has been selected, becoming the selectedcategory4637 of the selectedcategory window4636 ofGUI4600.
• If a guide determines that the suggested categories are not sufficient, a guide may select thecategories selection control4434 to display any categories contained in the search system database. As illustrated inFIG. 47, a guide's selection of thecategories selection control4434 may result in aGUI4700 being presented to the guide. TheGUI4700 may be presented as ‘pop-up’ window. TheGUI4700 may contain the category tabs4702, the category list4704, thecategory scroll tool4706, thesearch box4708, thesearch selection control4709 and thecancellation control4710.
• TheGUI4700 may contain any number of category tabs4702. As illustrated inFIG. 47, theGUI4700 contains the ‘Categories’tab4702aand the ‘Find Categories’tab4702b. Selection of the ‘Categories’tab4702amay display the category list4704. The category list4704 may be populated with any categories that may be contained in the search system database. For example, the category list contains the categories, ‘Customer Service’4704a, ‘Entertainment & Arts’4704b, ‘Health’4704c, as well as additional categories that are illustrated. A guide may use thecategory scroll tool4706 to navigate up and down the category list4704. A guide may select any category contained in the category list4704 by ‘clicking’ on or otherwise selecting a category.
• TheGUI4700 may contain asearch box4708 to allow a guide to enter text to search available categories contained in the search system database. If a guide enters text into thesearch box4708, a guide may select thesearch selection control4709 to initiate a search of the search system database on the entered text. The system may locate a number of categories based on association of a search term with the text entered by a guide.
• As illustrated inFIG. 47, theGUI4700 may contain additional category tabs, such as the ‘Find Categories’tab4702bthat may allow for additional searching or selection of desired categories. Thecancellation control4710 may allow a guide to exit or cancel out of theGUI4700, or return to a previous window or GUI without making a selection of any category.
• As illustrated inFIG. 48, aGUI4800 for processing a user request includes acustomer information window4402, anadvertisement window4408, aquery building window4810, acategory selection window4818, alocation selection window4830, a ‘Send to a Guide’button4834, a status selection tool4836, and user controls4838.
• Thequery building window4810 may include aquery categorization control4812, asession time indicator4814, interrogative word selection controls4816 andinterrogative word window4817.
• Thequery building window4810 may display a user submitted query with grammatical errors. For example, as illustrated inFIG. 48, the query ‘Dont u get sick of answering questions all day?’ has been submitted to the search system. The query contains the letters ‘Dont’ which a guide may recognize to be the interrogative word, ‘Don't’, however as ‘Don't’ is not displayed as a choice of the visible interrogative word selection controls4816a, a guide may select the interrogative word ‘more’selection control4816bresulting in additional words display in theinterrogative word window4817. A guide may select any of the words contained in theinterrogative word window4817 in assembling a well-formed query.
• Thecategory selection window4818 may contain the suggestedcategories window4820, the categories scrollcontrol4822, thecategories selection control4824, the selectedcategories window4826 and the selectedcategories4828. The suggestedcategories window4820 may display any categories determined by the search system to be a potential category(ies) associated with the user submitted query. For example, as illustrated inFIG. 48, the categories, ‘/Customer Service/ChaCha/’, ‘/Customer Service/’ and /Customer Service/Customer Retention/’ are displayed in the suggestedcategories window4820 as potential ‘matches’ to the user submitted query, ‘Dont u get sick of answering questions all day?’. As illustrated, the text ‘(5)’ of the suggestedcategories window4820 indicates that the search system database returned five potential matches. As three categories are visible in the suggestedcategories window4820, a guide may use the categories scrollcontrol4822 to navigate up and down the window to display additional categories. A guide may use thecategories selection control4824 to select any category that may not be contained in the suggestedcategories window4820. If a guide selects a category from the suggestedcategories window4820, such selection may be indicated by the addition of the suggested category to the selectedcategory window4826 as shown by the selectedcategory4828 inFIG. 48.
• Thelocation selection window4830 may include alocation selection control4832. If a guide determines that a user submitted query may be location related, a guide may select thelocation selection control4832 in which case a subsequent guide may better provide an answer to a user submitted question.
• The ‘Send to a Guide’button4834 may be selected if a guide has completed the assembly, formation, selection or otherwise of a well-formed query, and completed categorization of the query, or other operations as may be determined by the search system. A guide may select the ‘Send to Guide’ button to pass the vetted query to an additional guide(s), or to the search system that may in turn provide an answer to a user submitted query based on the vetted query. A guide may alternatively select from the user controls4838. The ‘Customer Clarify’user control4838amay be selected to obtain clarification of a user submitted query and/or obtain additional information from a user that may be advantageous in forming a well-formed query. The ‘Abort’user control4838bmay be used to cancel the current session and close theGUI4800. The ‘Abuse’user control4838cmay be used to report abuse or other prohibited behavior of a user to the search system. In addition, a guide may select the status selection tool4836 to indicate that the guide desires to change his or her status to ‘Away’ and not accept additional queries after completion of the current session.
• Thesession time indicator4814 may keep track of the total time a guide has spent on a particular query and display the amount of time that is being spent by the guide using theGUI4800. A guide may use thequery type control4812 to classify a response that may be provided in return to an incoming query. For example, an incoming query may be classified as a ‘Standard’ in which a guide may continue through theGUI4800 building a well-formed query in response to the user submitted query. Alternatively, thequery type control4812 may include the option ‘Conversational’, which if selected by a guide, may result in theGUI4900 as shown inFIG. 49 being presented. For example, a guide may recognize the user submitted query, ‘Dont u get sick of answering questions all day?’ as a conversational query as opposed to a standard or fact-based question. Use of thequery type control4812 may allow an ambassador guide to rapidly respond to queries which require minimal effort. For example, a standard set of responses may be provided for queries which are within a class. If a guide uses thequery type control4812 to indicate ‘Conversational’ a GUI such as the GUI4900 (FIG. 49) may be displayed.
• As illustrated inFIG. 49, a guide has selected the ‘Conversational’ selection of thecategorization control4912 resulting in the display of theGUI4800. AGUI4900 may be used by a guide to assemble an answer to a user submitted query that the guide has recognized as conversational in nature. As illustrated inFIG. 49, theGUI4900 includes acustomer information window4402, anadvertisement window4408, ananswer building window4910, aquery type control4912, asession time indicator4914, a user submittedquery4916, conversational type selection tools3918, a providedanswer display window4920, an answerbuilding text box4922, a ‘Send Answer’button4924, astatus selection tool4926, and user controls4928.
• Theanswer building window4910 displays the user submittedquery4916. The conversational category selection tools4918 may be selected by a guide based on a guide's interpretation of the user submittedquery4916. For example, as illustrated inFIG. 49, the user submitted query, ‘Don't you get sick of answering questions all day?’ may be interpreted to be a conversational query that elicits an answer from the category, ‘Thank You’ of thecategory selection tool4918e. Alternatively, a user submitted query may be better answered by a conversational category of ‘Crystal Ball’4918a, ‘ChaCha Info’4918b, ‘Personal’4918c, or ‘Advice’4918d. If a guide selects any of the conversational category selection tools4918, individual responses associated with the selected category in the search system database may be displayed in the providedanswer display window4920. A guide may select any response displayed in the providedanswer display window4920 to submit as a response to a query. Alternatively, a guide may use any part of a provided answer and/or his or her own text as a response to a user submitted query by entering such text into the answerbuilding text box4922. Thetext remaining indicator4923 may display the number of characters a guide has remaining to provide in the answerbuilding text box4922 based on a total number of characters and/or words that a guide is allowed to use in building his or her answer. The number of characters may be based on a user device constraint, or any system constraints.
• The ‘Send Answer’button4924 may be selected if a guide has completed the assembly, formation, selection or otherwise an answer in response to the user submitted query. A guide may alternatively select from the user controls4928. The ‘Customer Clarify’user control4928amay be selected to obtain clarification of a user submitted query and/or obtain additional information from a user that may be advantageous in forming an answer. The ‘Abort’user control4928bmay be used to cancel the current session and close theGUI4900. The ‘Abuse’user control4928cmay be used to report abuse or other prohibited behavior of a user to the search system. In addition, a guide may select thestatus selection tool4926 to indicate that the guide desires to change his or her status to ‘Away’ and not accept additional queries after completion of the current session.
• An ambassador may act as a ‘first line’ responder to a user request. An ambassador guide is trained and provided with a toolset which allows the ambassador to construct a vetted query. A vetted query is categorized, formatted to remove spelling, grammar, structure or other natural-language ambiguities or errors, and may be associated with information such as a location, or attributes of a user who submitted a query. Utilizing an ambassador, who may spend a few seconds to at most a few minutes to process a query, the cost to serve a customer is greatly reduced.
• An ambassador may respond to a user request which does not require a rigorous search using a tool which provides a selection of approved response options. By responding with a standardized set of responses which may be targeted by the search system, efficiency of the ambassador may be improved while retaining the human touch and avoiding unstructured replies. As a query which is not requesting information is not directed to a searcher, the quality of such a response is improved, and searchers are not occupied with irrelevant queries. By providing an ambassador, the cost and speed of response to a user request is improved. An ambassador may create a query which may be mapped to a query in a database which may be associated with a search result(s). The more effective categorization and systematic formulation of a query may greatly increase the reuse of previous answers, reducing cost and improving answer quality.
• Pre-processing of a query by an ambassador may reduce the time required by a searcher to provide a response, as a searcher receives a request which is clear, concise and is directed to or forwarded to an appropriate searcher. A less experienced or lower cost searcher may be selected which may reduce the overall cost to serve a customer. A better targeted advertisement may be delivered to a user more rapidly, which may be provided to the user during a search process.
• As a raw query is mapped to a vetted or structured query, the re-use of search results may be improved. The mapping of a raw query to a structured query may be personalized to a user, as an ambassador may indicate relevance of location, and may categorize a request, and may include information based on a history record obtained by the search system
• An ambassador guide may be presented with information regarding availability of system resources. An ambassador guide may be able to view information regarding search result(s), available searcher(s), rating information, etc. which may be used to respond to a user search request. An ambassador guide may respond to a user request, may transfer a search request to a searcher or other guide, and/or may utilize an automated search resource to respond to a user. An ambassador guide may select one or more communication services which may be used to provide information to a user responsive to a search request(s).
• When a search result(s) is available, an ambassador guide may review a result(s) and may determine whether and/or how a search result(s) is provided to a user. An ambassador guide may interact with a user to determine how information responsive to a search request is transmitted to a user. An ambassador guide may process a search result(s) so that it is suited to a user device(s) and/or communication service(s). An ambassador may be provided with a tool set which may be used to perform formatting or other processing of information provided responsive to a search request. An ambassador guide may select an advertisement and/or other information to be provided to a user responsive to a search request.
• Information of activity by ambassador guides may be used to improve automated matching of requests to resources. For example, a database of requests which have been associated with vetted queries may be used to improve automated categorization, structuring of a query, etc. in order that a query may be answered automatically and/or may be automatically routed to a suitable searcher without the intervention of an ambassador. The ambassador activity may be preformed more rapidly than a free-form search activity. As a result, the compensation of an ambassador per activity may be lower than that for a searcher. If the percentage of queries which can receive either an automated response or a response from an ambassador is increased, overall system costs and efficiency may be improved. Likewise, as a vetted query may be directed to a more knowledgeable searcher, response time of the searcher, quality of a search result, and user experience may be improved.
• While the ambassador role has been described in the context of a search request, it may be applied in other types of human-assisted information processing. For example, an ambassador might determine that a request included a request for a product, service, or item. An ambassador might obtain additional information from a user and route the user to a guide or other person who might fulfill the user request.
• In order to efficiently serve users of a human assisted search system multiple technologies must be deployed to ensure the best use of system resources. As previously discussed, the cost of manpower may be the largest element of cost. Likewise it is highly desirable to provide a robust infrastructure to the human elements of a human assisted search service. However, the task is more complex than it might appear, particularly in light of the need to have a scalable system of providing information to a community which may be continuously changing. As most workers in a distributed work environment are independent contractors, the work hours will be irregular and contractors will join and leave the community at will.
• In such an environment, it is necessary that workers be provided with domain specific training information in order to acquire expertise associated with a new domain rapidly. For example, methods and resources for finding information of restaurants and hotels would be completely different than those for finding information of scientific research regarding recombinant DNA. In order to process such a diversity of queries people with generalized skills must not only be provided with training, but tools which may provide access to needed information sources. The conventional approach has been to provide training materials which are directed to generic searching, and to provide a few recommendations of search engines or websites which are most likely to produce a result. However such systems suffer from a lack of scalability as the resource tree is homogeneous and undirected to a particular area of interest. In light of these and other problems a scalable system for targeting support information would be greatly appreciated.
• A method and system are disclosed to improve the accessibility and relevance of support information. The support information may be provided to human searchers or “guides” who may respond to a user request. A user may be provided with support information and/or resources which may enable a user to perform a search more effectively when a guide is not used to assist with a search. Guides are associated with a number of categories and a ‘common area’ is created which may be accessible to guides associated with a category. Access to resources, search tools, guidance, and relevant information may be provided based on various privileges. If a guide is associated with a category the guide may be able to create and/or modify items which may be associated with the category. Resources may include any source of information such as websites, software programs, documents, databases, persons, any type of media, and/or combinations thereof. Search tools may include items such as data feeds, custom search engines (CSE's), etc. which may index resources of any sort, Guidance may include media which may explain use of resources, search tools, domain specific information and/or general techniques for performing a search.
• Content and/or other information associated with a category may be associated with a common area which may be a ‘wiki’ which is shared and editable by a group of persons which may include guides. Items may be added to the common area based on use and/or recommendation of items by guides, addition of items by guides and/or system administrators, processing and analysis of historical search data, and/or importing information provided by a database such as DMOZ. Content associated with a category may be indexed in various ways. Keywords may be extracted from content associated with a category, which may then be matched with keywords contained in a request. For example, if a keyword occurs with high frequency in resources associated with a category, a query including the keyword may be more likely to be associated with the category. In at least one embodiment, a guide may select a category to be associated with a request, which may cause items associated with the category to be ranked based on keywords of the request. In at least one embodiment, keywords may be associated with a category which may be used to rank the category based on keywords indicated in a request, and resources associated with the category may be ranked based on keywords associated with the category.
• If a request is associated with a category, an interface including items associated with the category may be provided. In at least one embodiment, at least a portion of the request may be submitted to a search tool, a resource, or other information associated with a category. An interface presented responsive to a request may be customized based on content of the request, which may include combining information associated with multiple categories in order that relevant information may be provided if a categorization associated with a request is not certain, etc.
• An index of information associated with categories may be edited in various ways. An index may be created and/or modified by a human editor or taxonomist, who may be able to create associations between categories as further described herein with respect toFIG. 51 andFIG. 52. An index of information associated with a category(ies) may be created and/or modified based on information obtained from a database such as DMOZ, or any database(s) which may include and/or indicate resources which may be included in the database. A database of information associated with a category(ies) may be created and/or modified based on information indicated in a search session log(s) such as that described herein below with respect toFIG. 63. A guide(s) and/or a user(s) may be able to associate information with a category(ies) and/or other elements of an index such as ‘tags’ and/or keywords. For example, a ‘wiki’ of any sort may be associated with a category(ies). A guide(s) and/or user(s) may have various rights to add, remove, and/or review information which may be associated with a category(ies), which may be based on information associated with a guide(s) and/or user(s) such as rating or ranking information. For example, a permission level may be based experience, qualification, quality rating, and/or other criteria.
• A search tool may be associated with a category(ies). For example, a custom search engine may be associated with a category(ies) which may be customized by a person(s), who may be a guide(s), which may be used to locate information related to the category(ies). A search tool may be dynamically updated. A database may be created and/or modified which may be used to modify the performance of a search tool(s).
• Information associated with a category or index may be used to provide assistance with using a search facility associated with the category. For example a frequently asked questions (FAQ) list might be associated with a category, which might assist first time users to be better able to use information presented. In at least one embodiment, video, audio and/or other media which might be relevant to use of a resource(s), tool(s), and/or other information associated with an index. News feeds, information finders such as dictionaries, etc. may be provided which may assist with a search.
• The terms voice and speech are used interchangeably herein. A user, a resource, and/or a guide may establish a communication session using a voice service, a messaging service such as Short Messaging Service (SMS), Enhanced Messaging Service (EMS), Multi-media Messaging Service (MMS), Instant Messaging (IM), email, an internet portal or web page, a web service, an API, regular mail or any other type of communication. A connection may be established using any device which is capable of utilizing a communication service. For example, a wireless device such as a cell phone, PDA, smart phone, etc. might be used to establish a communication session using voice, SMS, IM, email and/or internet protocols. A desktop, laptop or server system might be used to establish a communication session. A landline phone, a specialized communication terminal, or any other communication device might be used to establish a communication session.
• Communication between a guide, a user, a resource and/or a search system may include conversion of text to speech and speech to text. Any type of media which can be sent or received using a communication system may be part of a communication session. A communication session may be conducted using any or all communication service(s) associated with a user, a resource and/or a guide.
• An advertisement may be transmitted including during any or all communication sessions between a user, a guide, a resource, and/or a search system. A resource, a guide, and/or an advertisement may be rated. Rating information may be obtained from a user, a guide(s), a resource(s), and/or a search system. Rating information may be used to select a resource(s), a guide(s), an advertisement(s) and/or any item(s) based on information associated with an item indicated in a database. The search service may be compensated by advertising revenue, and/or by payments from a user(s) and/or a guide(s).
• As illustrated inFIG. 50, thesystem5000 includes theguide systems5005,5010, anetwork5015 such as the Internet, asearch system5030, theuser systems5035,5040, adatabase5020, which may comprise various records, and theresources systems5045,5050,5055, and5060.
• While only a limited number of systems associated with a guide, resource, user, and a search system are depicted inFIG. 50, it is within the scope of the disclosure for multiple systems for guide, resource, user, information seeker and search systems to be utilized.
• Any user system (e.g., theuser systems5035,5040) can be operated by an information seeker or user, who may be a person or entity, to submit a request(s) and/or receive a search result(s) and/or other information. Any guide system (e.g., theguide systems5005,5010) can be operated by a guide to obtain a search result for an information seeker located at a user system (e.g., theuser systems5035,5040). Any resource system (e.g., theresource systems5045,5050) may be operated by a human provider of information and/or may be an automated system which may provide a result(s) and/or other information to a guide and/or a user. A resource may be a system such as a search engine, a database, a system which may perform tasks such as image recognition, voice recognition, translation, transcription, or other forms of information processing, a local information source of a guide system such as a disk drive, built-in or removable memory, an application and/or database accessible from a user system(s), and/or a guide system, etc. A resource may not be accessible using thenetwork5015. For example, a resource such as theresource5055 may be accessible to a guide operating a guide system such as theguide system5005, or a resource such as theresource5060 may be accessible to a user operating a user system such as theuser system5035. A resource might include printed materials, images, video, and/or audio information, a software application(s), any information accessible to a guide(s), and/or a user(s), a database(s), and/or any combination thereof.
• The network5015 (FIG. 50) may be a global public network of networks (the Internet) and/or consist in whole or in part of one or more private networks and communicatively couples theguide systems5005,5010, theresource systems5045,5050 and theuser systems5035,5040 with the other components of the system such as thesearch system5030, and thedatabase5020. Thenetwork5015 may include one or more wireless networks which may enable wireless communication between the various elements of thesystem5000. For example, a mobile phone carrier network might be used to connect a user device to thesearch system5030.
• Thesearch system5030 allows interaction to occur among theguide systems5005,5010, theresource systems5045,5050 and theuser systems5035,5040. For example, an information search query(ies) can be transmitted from theuser systems5035,5040 to thesearch system5030, where a search query(ies) can be accessed by theguide systems5005,5010 and/or theresource systems5045,5050. Similarly, a result(s) produced from theresource systems5045,5050 including results produced using theguide systems5005,5010 in response to a search query(ies) submitted by theuser systems5035,5040 may be transmitted to thesearch system5030, where it may be stored by thesearch system5030 and/or may be transmitted to theuser systems5035,5040.
• Thesearch system5030 is communicatively coupled with thedatabase5020. As will be described herein in further detail below, thedatabase5020 includes data that is processed in association with operation of the embodiments. AlthoughFIG. 50 illustrates thedatabase5020 as a separate component of the system, thedatabase5020 may be integrated with thesearch system5030. Further, the records maintained in thedatabase5020 may be stored in any typical manner, including in a Network Attached Storage (NAS), a Storage Area Network (SAN), etc. using any typical or proprietary database software such as DB2®, Informix®, Microsoft® SQLServer™, MySQL®, Oracle®, etc., and may also be a distributed database on more than one server. Elements of thedatabase5020 may reside in any suitable elements of thesystem5000.
• Theuser systems5035,5040, theguide systems5005,5010, thesearch system5030 and theresource systems5045,5050 may include equipment, software, systems and personnel required to send and/or receive messages between a user system, a guide system, a resource system and/or the search system using thenetwork5015. Thedatabase5020 includes information which may allow thesearch system5030 to establish communication between the other elements of thesystem5000.
• A user system, a guide system, and/or a resource may be a desktop or mobile PC or Mac®, a mobile phone, a smart phone, a PDA, a server system, a landline phone, a specialized communication terminal, a terminal connected to a mainframe, or any other communication device and/or system. Thesearch system5030 may include one or more servers, computers, etc. For example, servers such as thePowerEdge® 2900 by Dell, or the BladeCenterJS22 by IBM, or equivalent systems might be used to implement elements of thesearch system5030. Thesearch system5030 may utilize an operating system (OS) such as Microsoft Windows XP, or Linux, etc. Voice routing and packet switching may be accomplished using well established technologies such as those provided by Cisco, or other networking companies. After being presented with the disclosure herein, one of ordinary skill in the relevant art will immediately realize that any viable computer systems and/or communication devices known in the art may be used as user systems, guide systems, resources, and/or to implement thesearch system5030.
• A guide may be required to register with thesearch system5030. As part of a registration process, at least one communication method is associated with a guide. In at least one embodiment, a guide may register with thesearch system5030 and establish a username and password which are associated with the guide. A guide may login to thesearch system5030 using a web browser functionality of theguide system5005 in order to communicate with thesearch system5030. Multiple communication services may be associated with a guide and may allow a communication session to be established between a guide system such as theguide system5005 and a user system, a resource system and/or thesearch system5030. Multiple identifiers of a guide may be associated with each other. Information such as IM credential(s), an email address(es), a phone number(s), a URL, a username, etc. of a guide may be identified which may allow thesearch system5030 to establish a communication session between a guide system and a user system, a resource system, and/or thesearch system5030.
• When a guide registers with thesearch system5030 the guide may be associated with one or more keywords, categories, and/or other information. For example a keyword(s) and/or category(ies) may be selected by a guide, or may be associated with a guide based on a test(s) administered to a guide and/or other information provided during and/or after a registration process. Information associated with a guide may be stored in thedatabase5020 and may be used for purposes such as matching a guide to a request, determining and/or providing compensation for a guide, communicating with a guide, etc. as will be described further herein below.
• A user may be identified by thesearch system5030. When a user system such as theuser system5035 establishes a communication session with thesearch system5030, an identifier of a user system is determined. An identifier of a user system may be associated with other information regarding a user. A user system may be identified using an email address, a telephone number, an IM credential, a username, and/or any other identifier which may be used to associate information with a user. Multiple identifiers of a user may be associated with each other. Using information of communication services associated with a user, a communication session may be established between a user system such as theuser system5035 and a guide system, a resource system and/or thesearch system5030. Information such as a keyword(s), a category(ies), a user profile(s), a previous search request(s), a search result(s), etc. may be associated with a user. Information of a user may be stored in thedatabase5020.
• A resource, which may be a person(s), an entity(ies), a search engine, a database, a software application, a corpus of one or more types of media such as text or printed information, images, audio, video, etc. or a combination thereof, may be identified by thesearch system5030. Information of at least one method of communication is associated with a resource system which allows a communication session to be established between thesearch system5030, a user system and/or a guide system and a resource system such as theresource systems5045,5050. An identifier of a resource system may be associated with other information regarding a resource. A resource system may be identified using an email address, a telephone number, an IM credential, a resource username, a URL or other persistent identifier which may be used to associate information with a resource. Multiple identifiers of a resource may be associated with each other. Using the information of communication services associated with a resource, a communication session may be established between a resource system such as theresource system5045 and a user system, a guide system, and/or thesearch system5030. Information such as a keyword(s), a category(ies), a profile(s), and/or other information may be associated with a resource. Information of a resource may be stored in thedatabase5020.
• A resource such as theresources5055,5060 and/or resources accessible via theresource systems5045,5050 may include any system(s), software, hardware, personnel and/or other facility(ies) which may provide information to a guide(s), a user(s), and/or thesearch system5030. A resource may be freely accessible to any user(s) and/or guide(s) and/or may be available on a restricted basis. The resource system(s)5045,5050 may include resource(s) which are available on an unrestricted and/or restricted basis. A resource may not be accessible using thenetwork5015, but may be accessible to a guide(s) and/or a user(s). For example, a resource such as theresource5055 may be accessible to one or more guide(s) operating a guide system(s) such as theguide system5005 using any type of communication. For example, a guide(s) may obtain information of an event(s) such as traffic conditions which may be observed by the guide to provide a search result(s). Information in any form, such as printed media, audio and/or visual information, software, hardware, etc. which may be accessible to a guide(s), a user(s) and/or an operator(s) of a resource system(s) may be a resource. Similarly, a resource such as theresource5060 may be accessible to a user of theuser system5035. For example, theresource5060 may be a software application(s) and/or database which may in whole or in part be accessible by theuser system5035.
• Thesearch system5030 may establish a communication session between any user system(s), guide system(s), or resource system(s) using information indicated in thedatabase5020. For example, theuser system5035 may establish a voice communication session with thesearch system5030, thesearch system5030 may establish a voice communication session between theuser system5035 and theguide system5005, and thesearch system5030 may establish a voice communication session between theuser system5035 and theresource system5045. While a voice communication session is used in this example, any type of communication session using one or more services such as SMS, EMS, MMS, email, IM, chat, web based communication, etc. may be established between any user system(s), guide system(s), and/or resource system(s) and/or thesearch system5030.
• Information associated with a user(s), a guide(s) and/or a resource(s) may be obtained in various ways. For example, a registration process may be performed using a web form(s) provided by thesearch system5030, information may be obtained from an external database, and/or information may be obtained based on analysis of information indicated by a user(s), a guide(s), and/or a resource(s). A ‘profile’ is one or more characteristics which may be associated with one or more individuals. A profile may include geographic data such as a street address, latitude and longitude, etc., may include demographic information such as age, gender, race, income, family size, political affiliations, etc., may include personality information such as results of psychometric testing, subjective evaluations of an individual, etc., may include affiliation information such as employment, club, activity, societal membership information, information of a device(s), service(s), transaction(s) or any other information which might be associated with a user(s) and/or a guide(s).
• Adatabase relationship5100 is illustrated inFIG. 51. Top-level elements or nodes of the tree represent broad categories of information (also referred to as ‘path root terms’) which are intended to encompass as much information as possible without overlapping each other. Path root terms such as the path root terms “arts”5105, “geography”5107 and “shopping”5110 may be a limited set of words and/or phrases which may be used to classify or categorize information such as a search request, a guide, an advertisement, a search result, etc.
• A word(s) or phrase(s) associated with lower-level nodes may appear in multiple locations within an index or database. Such words and/or phrases may be referred to as ‘topics’. For example, words and/or phrases such as the topics “music”5115, “jazz”5120”, “painting”5125, “clothing”5130, “rock”5135, “classical”5140, “artists”5160 and/or others may be utilized in any path defined in thedatabase relationship5100. A subset of information is defined by specifying topics (or ‘path terms’) which may follow a subset relationship (i.e., any added word and/or phrase defines a more specific type of information which is contained within the preceding set of information). An example of this relationship is designated by the notation “arts>music>jazz” indicating that “jazz” is a subset of “music” which is a subset of “arts”. This may for example designate the path “arts>music>jazz”5145. Such a subset relationship is represented inFIG. 52. The selected subset of information is contained within a perimeter of theset5215. Thus a guide and/or information associated with a more specific subject, which may correspond to a longer path (e.g., the path “arts>music>jazz”5145 (FIG. 51)) may be more likely to be relevant to a query associated with the path than a guide and/or information associated with a shorter path (e.g., the path “arts>music”5155).
• A path which begins with a path root term, such as the path “arts>music”5155, or the path “shopping>music>jazz”5150 may be referred to as a ‘proper path’. A path which does not begin with a path root term such as the path “music>jazz>artists”5165 may be referred to as a ‘path snippet’. A path snippet may occur in multiple locations within thedatabase5020. The presence of such a path snippet may indicate that proper paths which contain identical path snippets may be related.
• As illustrated inFIG. 52, an overlap in relevant information associated within any given set(s) of information defined by a path root term may exist. For example, the information included in the root term set “arts”5205, and the topic subset “music”5210, and the topic subset “jazz”5215 (i.e., associated with the path “arts>music>jazz”5145 (FIG. 51) may also be relevant to the information included in the root term set “shopping”5220, and the topic subset “music”5225, and the topic subset “jazz”5230 (i.e., associated with the path “shopping>music>jazz”5150 (FIG. 51). If a hierarchical approach is used to rank guide(s) and/or information such as resources, or advertisements, a guide and/or information associated with the “shopping>music>jazz” subset it is unlikely it is going to be ranked highly when selecting a guide and/or information to respond to a request associated with the classification “arts>music>jazz”.
• The presence of a shared path snippet (e.g., “music>jazz”) may be identified by the system5000 (FIG. 50). In order to improve effectiveness of a taxonomic classification, a link may be established between proper paths. For example, a link may be established between the proper path “arts>music>jazz”5145 (FIG. 51) and the proper path “shopping>music>jazz”5150. Such a link may be established based on automatic detection of a relationship between the paths by the search system5030 (FIG. 50) and/or may be based on a judgment of a human taxonomist operating a taxonomist system such as thetaxonomist systems5045,5050. Such a link may be unidirectional (i.e., “arts>music>jazz” is equivalent to “shopping>music>jazz”, but “shopping>music>jazz” is not equivalent to “arts>music>jazz”), or bidirectional (i.e., “arts>music>jazz” is equivalent to “shopping>music>jazz” and vice-versa). A method and system for creating and maintaining linkages between proper paths is described further herein below.
• While the data structure5100 (FIG. 51) is illustrated with only a few levels (i.e., short paths), any number of levels and/or length of paths may exist within thedata structure5100. As such it is possible that paths which contain multiple topics in common may exist. For example, a proper path such as “arts>music>jazz>artists>1960” and a proper path “arts>music>jazz>1960>artists” might exist. Such a condition may be identified, and a human taxonomist and/or the system5030 (FIG. 50) may determine that one or more proper paths are equivalent. The system5030 (FIG. 50) may determine association between paths based on a similarity of information identifying categories. In such a case, a linkage may be established which associates guides and/or information associated with a proper path with any equivalent proper path. Using a different example, a proper path such as “arts>music>songwriters>baby boomers” might exist. Such a path might be determined to be more strongly related to a path such as “arts>music>artists>1960s” because the first path terms are common, and the path snippet “songwriters>baby boomers” is related to the snippet “artists>1960s”. A taxonomist and/or other elements of the system5000 (FIG. 50) may determine if a linkage should be established between a proper path(s). Alternatively, a linkage between path(s) may also be established based on usage information.
• Various types of information may be associated with any proper path within a data structure such as the data structure5100 (FIG. 51). Any proper path designates a unique element within thedata structure5100. Using the example inFIG. 51, the node designated by the proper path “arts>music”5155 is different than the node designated by the proper path “arts>music>jazz”5145 and the node designated by the proper path “shopping>music>jazz”5150. Each element within thedata structure5100 may be associated with one or more records such as thecategorization record5300 illustrated inFIG. 53. A categorization record may be used to associate any type of information with a node within a data structure which may be used to index the information. In at least one embodiment, a list of URLs, a set of search engine parameters, and/or pages of a wiki are associated with any or all nodes within an index which may be taxonomic, semantic, flat, or blended. Any type of index may be used within the scope of the embodiments herein.
• As illustrated inFIG. 53, anexemplary categorization record5300 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50). Thecategorization record5300 may include a categorizationrecord ID field5305, a categorization guideidentifier list field5310, a categorization guiderating list field5315, a categorization guideinterest list field5320, a categorization linked category ID list field5325 a categorization linkedcategory function field5330, a categorization advertisementID list field5335, a categorization advertisementrating list field5340, a categorization resourceID list field5345, a categorization resourcerating list field5350, a categorization searchspace info field5355, a categorization searchprocess information field5360, a categorizationwiki ID field5365, a categorization view information field, and a categorization calendar ID list field.
• The categorizationrecord ID field5305 contains an identifier of a categorization, which is preferably unique and preferably used consistently. For example, in at least one embodiment, the categorizationrecord ID field5305 can include a randomly generated numerical code and/or a character string indicating a categorization. A categorization record ID serves to distinguish a categorization record associated with a categorization from a categorization record associated with other categorization(s). Although particular examples of identifiers are described herein, other types of identifiers uniquely indicating a categorization(s) may be utilized without departing from the spirit and scope of the embodiments herein. In at least one embodiment, a description of a proper path may be included in the content of the categorizationrecord ID field5305. A categorization record ID may include a categorization description, a random numeric code, and/or any other information uniquely identifying an element within a data structure. Using the example inFIG. 53, ‘arts>music>jazz’ is the categorization record ID associated with thecategorization record5300.
• The categorization guideID list field5310 may include one or more identifiers associated with a guide(s). The categorizationguide ID list5310 may include one or more identifiers of a guide(s) which may be used to obtain further information of a guide using a record such as theguide record5700 illustratedFIG. 57. Using the example inFIG. 53, ‘guide1’, ‘guide2’ and ‘guide3’ have been associated with ‘arts>music>jazz’. Any number of guides may be associated with a categorization. Association of a guide with a categorization may indicate that a guide has registered to respond to requests associated with the categorization, or that a guide may recommend, review, edit and/or otherwise associate information with the categorization.
• The categorization guiderating list field5315 may include information of one or more ratings associated with a guide(s). For example, the categorization guiderating list field5315 may include a rating of a guide(s) based on result(s) produced by a guide responsive to request(s) associated with the categorization. In at least one embodiment, the categorization guideID list field5310 and the categorization guiderating list field5315 may be linked by for example a pointer. Using the example illustrated inFIG. 53, ‘guide1’ has the rating ‘3’, ‘guide2’ has the rating ‘5’ and ‘guide3’ has the rating ‘7’ associated with ‘arts>music.jazz’. This may indicate that the guide ‘guide3’ has the highest rating and might be selected first to respond to a request associated with the category ‘arts>music>jazz’. A rating(s) of a guide(s) may be determined based on any information indicated in the database5020 (FIG. 50).
• The categorization guideinterest list field5320 may include information of one or more interests associated with a guide associated with the categorization indicated in the categorizationrecord ID field5305. Information indicated in the categorization guideinterest list field5320 may be compared to information indicated in a request. A match between information associated with a request and information indicated in the categorization guideinterest list field5320 may modify the ranking of a guide. In at least one embodiment, the categorization guideID list field5310 and the categorization guideinterest list field5320 may be linked by for example a pointer. Using the example illustrated inFIG. 53, ‘miles davis’ and ‘silvano monasterios’ have been associated with ‘guide1’, ‘sara montes’ has been associated with ‘guide2’ and ‘sara montes’ and ‘daniel smith’ have been associated with ‘guide3’. This may indicate that ‘guide1’ would be more likely to be selected to respond to a request associated with the category ‘arts>jazz>music’ which contained the phrase ‘miles davis’ even though a rating of ‘guide1’ is lower than a rating of ‘guide2’ and ‘guide3’ when responding to a request associated with the category ‘arts>music>jazz’. Similarly a request associated with ‘arts>music>jazz’ which contained the keyword or interest ‘sara montes’ is received, ‘guide3’ might be selected to respond to the request, as both ‘guide2’ and ‘guide3’ are associated with the interest ‘sara montes’ and ‘guide3’ has a higher rating associated with ‘arts>music>jazz’.
• The categorization linked categoryID list field5325 may include information of categorizations which are associated with a categorization identified in the categorizationrecord ID field5305. The information included in the categorization linked categoryID list field5325 may be used to identify categorizations which may be associated with a guide and/or information which may be selected responsive to a request. For example, a list of related categorization record ID's may be used to identify a categorization(s) which may include information of a guide(s) who may have relevant knowledge regarding a request which is associated with the category ‘arts>music>jazz’. Using the example inFIG. 53, the categories ‘shopping>music>jazz’, ‘arts>music’ and ‘arts>music>jazz>artists’ have been associated with ‘arts>music>jazz’. This may indicate that a guide and/or information associated with ‘shopping>music>jazz’, ‘arts>music’ and ‘arts>music>jazz>artists’ may be ranked responsive to a request associated with ‘arts>music>jazz’.
• The categorization linkedcategory function field5330 may include information associated with a linkage between a category listed in the categorization linked categoryID list field5325 and a category indicated in the categorizationrecord ID field5305. Information indicated in the categorization linkedcategory function field5330 may be used to modify a rating(s) and/or ranking(s) of a guide(s) and/or other item(s) associated with a category indicated in the categorization linked categoryID list field5325. For example, when selecting a guide and/or other information to be associated with a request associated with ‘arts>jazz>music’ a ratings of items associated with ‘shopping>music>jazz’, ‘arts>music’ and ‘arts>music>jazz>artists’ may be modified based on information indicated in the linkedcategory function field5330. In at least one embodiment, the categorization linked categoryID list field5325 and the categorization linkedcategory function field5330 may be linked by for example a pointer. Using the example inFIG. 53, the function ‘−0.5’ has been associated with ‘shopping>music>jazz’. This may indicate that a rating of a guide associated with ‘shopping>music>jazz’ should be reduced by 0.5 when ranking guides to respond to a request associated with the categorization ‘arts>music>jazz’. Likewise, the function ‘−1.2’ and ‘−0.8’ have been associated with the categories ‘arts>music’ and ‘arts>music>jazz>artists’, respectively. This may indicate that a rating(s) of a guide(s) associated with the category ‘arts>music’ may be reduced by 1.2, and that the rating(s) of a guide(s) associated with the category ‘arts>music>jazz>artists’ may be reduced by 0.8 when ranking guides to be selected responsive to a request associated with the categorization ‘arts>music>jazz’. While only a few categorization IDs are illustrated inFIG. 53, multiple categorization ID's with various linked category functions may be utilized within the scope of the embodiments herein.
• Information indicated in the categorization linked categoryID list field5325 and the categorization linkedcategory function field5330 may be produced in various ways. In at least one embodiment a human taxonomist may identify linked categorizations, and may assign a strength value. Algorithmic techniques may be used in combination with human judgment to determine linked categorizations. For example, an algorithmic search may identify proper paths which may share one or more path terms, and may present the identified proper paths for consideration by a human taxonomist and/or automatically add a proper path(s) to the categorization linked categoryID list field5325. Information indicated in the categorization linkedcategory function field5330 may be modified based on rating(s) of a search result(s) provided by a guide(s) selected using the information indicated in a linked category ID list field. For example, a higher success rate by a guide(s) associated with a categorization identified in the categorization linked categoryID list field5325 may decrease a difference in ratings for guides associated with the categorization. A human taxonomist may be presented with various types of information to assist in modification and/or addition of links and/or paths within a selection index or data structure, as will be described further herein below.
• The categorization advertisementID list field5335 may include one or more identifiers associated with an advertisement(s). The categorization advertisementID list field5335 may include one or more identifiers of an advertisement(s) which may be associated with a categorization. Using the example inFIG. 53, ‘indiana jazz festival’ and ‘www.cheaptickets.com’ have been associated with ‘arts>music>jazz’, which may indicate that an indicator of the advertisements ‘indiana jazz festival’ and ‘www.cheaptickets.com’ may be presented responsive to a request associated with ‘arts>music>jazz’. Any number of advertisement identifiers may be associated with a categorization.
• The categorization advertisementrating list field5340 may include information of one or more ratings associated with an advertisement(s). For example, the categorization advertisementrating list field5340 may include a rating of an advertisement(s) based at least in part on frequency of selection of an advertisement by a guide(s). In at least one embodiment, the categorization advertisementID list field5335 and the categorization advertisementrating list field5340 may be linked by for example a pointer. Using the example illustrated inFIG. 53, the rating ‘7’ has been associated with the advertisement ‘indiana jazz festival’ and the rating ‘7.3’ has been associated with the advertisement ‘www.cheaptickets.com’. This may indicate that ‘www.cheaptickets.com’ has the highest rating and might be more likely to be selected responsive to a request associated with ‘arts>music>jazz’.
• The categorization resourceID list field5345 may include one or more identifiers of a resource(s) which may be associated with a categorization. Using the example inFIG. 53, the resource IDs ‘www.jazzismything.org’, ‘www.jazzwiki.org’ and ‘chicagoconcerts.org_—17.dec.07’ have been associated with ‘arts>music>jazz’. Any number of resource identifiers may be associated with a categorization. A resource may be any source of information which may be utilized to respond to a request.
• The categorization resourcerating list field5350 may include information of one or more ratings associated with a resource(s). For example, the categorization resourcerating list field5350 may include a rating of a resource(s) based at least in part on frequency of use of a resource(s) by a guide(s) associated with a categorization. A rating of a resource(s) may be based on any information indicated in the database5020 (FIG. 50). In at least one embodiment, the categorization resourceID list field5345 and the categorization resourcerating list field5350 may be linked by for example a pointer. Using the example illustrated inFIG. 53, the rating ‘A’ has been associated with ‘www.jazzismything.org’, the rating ‘b-3’ has been associated with ‘www.jazzwiki.org’ and the rating ‘6’ has been associated with ‘chicagoconcerts.org_—17.dec.07’. Any type of rating information may be included in a rating field(s) such as the categorizationresource rating field5350. While the linked categorization function field was illustrated using the example of searchers, ratings of other items such as advertisements, resources, etc. may be adjusted in a similar manner.
• The categorization searchspace info field5355 may include one or more identifiers of resources, media, content, systems, and/or other information which may be associated with a categorization. Using the example inFIG. 53, the search space indicated in ‘http://musicmoz.org/’, ‘https://chachascouts.com’ and ‘stufffrombill’ have been associated with thecategorization record5300. This may indicate that information indicated in ‘http://musicmoz.org/’, ‘https://chachascouts.com’ and ‘stufffrombill’ may be included in a search space for a request associated with the categorization ‘arts>music>jazz’. While only a few search space identifiers have been illustrated inFIG. 53, any number of search space identifiers may be associated with a categorization. A search space identifier may indicate any type of information and may include information which may allow a guide(s), user(s), a resource(s) and/or the search system5030 (FIG. 50) to access information. In at least one embodiment, a search space indicator may be used to access a list of URLs which have been edited by one or more human editors, such as a DMOZ directory list. Information such as a collection of any sort any corpus of documents, images, and/or other media may be indicated in the categorization searchspace info field5355 which may be used to indicate information associated with the categorization.
• The categorization searchprocess information field5360 may include one or more identifiers of information which may be associated with a categorization, which may be used to define parameters associated with a search process which may be applied to information indicated in a categorization search space info field(s). For example, search strategy information might indicate that a search be conducted on one or more lists of URL's, and that a number of results from each search be combined, similar to the meta-search concept. Alternately, a search strategy might specify parametric information, which might be used by an algorithmic search such as a Google® CSE or Swicki® which might be applied to any or all information indicated by information in a categorization search space field(s). In at least one embodiment, the categorization searchspace info field5355 and the categorization searchprocess information field5360 may be linked by for example a pointer. Using the example illustrated inFIG. 53, the URL ‘http://rollyo.com/createroll.html?sid=149942’, the file ‘googleCSE1.html’ and the file ‘billsswicki.html’ have been associated with the categorization ‘arts>music>jazz’. This may indicate that a Rollyo™ search algorithm may be applied to the URLs indicated at ‘http://musicmoz.org/’, that a Google® CSE may be applied to the collection ‘https://chachascouts.com’ and that the swicki search ‘billsswicki.html’ is to be applied to the collection ‘stufffrombill’. Further processes may be indicated in the categorization searchprocess information field5360, such as a weighting or number of results, or any other processing which might be applied to a result(s) obtained from processing of a search.
• The categorizationwiki ID field5365 may include one or more identifiers of wikis which may be associated with a categorization. For example, information indicated in one or more wikis associated with a guide(s) associated with a categorization may be indicated in the categorization wiki ID field. In at least one embodiment, a wiki which is editable by any and/or all guides associated with a categorization may be indicated in the categorizationwiki ID field5365. In at least one embodiment, a wiki(s) associated with any guide indicated in a categorization guide ID list field may be associated with the categorization. Using the example illustrated inFIG. 53, the wiki ‘chachajazzwiki.html’ and ‘chachasaramonteswiki.html’ are associated with the categorization ‘arts>music>jazz’, which may indicate that any or all information indicated in the wikis ‘chachajazzwiki.html’ and ‘chachasaramonteswiki.html’ may be searched in order to provide information to a guide(s), a user(s), a resource(s) and/or the search system5030 (FIG. 50) responsive to a request. Similarly, guidance information regarding use of search tools, FAQ information, training media, etc. may be indicated in the categorization wiki ID field.
• The categorization view information field5370 may include information associated with presentation of information associated with a categorization. For example, information which may be used to determine the appearance, content, functionality, etc. of a GUI which may be presented may be indicated in the categorization view information field5370. Information indicated in a categorization view information field5370 associated with one or more categorizations may be utilized at least in part to present information in any sort of interface. For example, an IVR, graphical, video, audio, motion, multifaceted, etc. interface(s) may be generated based at least in part on information indicated in a categorization view information field. Information of an interface may be associated with information of a guide, a user, etc. which may be utilized to modify elements of an interface. Using the example illustrated in FIG.53, ‘CSE attention’, ‘display linked’, ‘TM icons active’ and ‘sponsored’ are the view information associated with the categorization ‘arts>music>jazz’. This may for example indicate that content of a request may be indicated in a CSE interface and that action will be initiated there, that information of a category(ies) linked with ‘arts>music>jazz’ may be presented, that icons associated with trademarks will appear, and that sponsored content in an interface associated with ‘arts>music>jazz’. While particular examples of parameters which might be selected have been used for the purposes of illustration, any interface parameter specifications which are well known in the art might be indicated in the categorization view information field5370.
• The categorization calendar ID list field5375 may include information of events which may be associated with a categorization. For example, a calendar of recurring events, or a customized list of events, or information of resources which may indicate an event(s) may be included in the categorization calendar ID list field5375. Information indicated in a categorization calendar ID list field5375 may be utilized for any purpose, such as modifying a view(s), triggering an activity such as an information search, an audit, an automated or human-assisted activity, etc. Using the example illustrated inFIG. 53, ‘US Holidays’ and ‘Jazz lovers events’ are associated with the category ‘arts>music>jazz’. This may indicate for example that information indicated in a calendar of US Holidays, and a calendar of jazz related events may be used to trigger activities related to the category ‘arts>jazz>music’. For example, an interface and a search space might be modified to emphasize information associated with the Indianapolis Jazz Festival a few days prior to the event.
• As previously noted, herein information associated with categorizations indicated in the categorization linked category ID list may be utilized in order to provide information responsive to a request.
• As illustrated inFIG. 54, aprocess5400 for creating, editing and providing information regarding a categorization is provided. Theprocess5400 may for example be operative on a server associated with the search system5030 (FIG. 50).
• In operation5405 a determination is made as to whether a request to access information associated with a categorization is received. For example, if a guide requests access to a files associated with a categorization, or if a system administrator requests access to a database associated with a categorization, or if a message of any sort which requests access to information associated with a categorization is received, it may be determined that a request to access information associated with a categorization is received. If it is determined inoperation5405 that a request to access information associated with a categorization is not received, control remains atoperation5405 andprocess5400 continues to wait. If it is determined inoperation5405 that a request to access information associated with a categorization is received, control is passed tooperation5410 andprocess5400 continues.
• In operation5410 a determination is made as to whether a person associated with an access request is registered. For example, if a guide requests access to a file(s) associated with a categorization the search system5030 (FIG. 50) may determine whether the guide is registered. If it is determined inoperation5410 that a person associated with an access request is not registered, control is passed tooperation5415 andprocess5400 continues. If it is determined inoperation5410 that a person associated with an access request is registered, control is passed tooperation5420 andprocess5400 continues.
• In operation5415 a person is registered with the system5030 (FIG. 50). For example, a person may be required to provide information which may be used by thesearch system5030 to identify the person. A person may be required to provide information regarding any or all categorizations which may be associated with the person. A person may be required to perform any activities which may be identified in order to complete registration. Control is passed tooperation5420 andprocess5400 continues.
• Inoperation5420 access rights associated with a categorization are determined. Any information indicated in the database5020 (FIG. 50) may be used to determine access rights. For example, an activity history, or a rating or ranking, or a skill level, an affiliation, security information, and/or any information associated with a person(s) and/or a categorization may be used to determine access rights associated with a categorization. In at least one embodiment, a rating of a guide(s) based on ratings associated with a result(s) associated with a categorization may be used to determine access rights associated with a guide(s). Control is passed tooperation5425 andprocess5400 continues.
• In operation5425 a determination is made as to whether information associated with a categorization is to be edited. If it is determined inoperation5425 that information associated with a categorization is not to be edited, control is passed tooperation5440 andprocess5400 continues. If it is determined inoperation5425 that information associated with a categorization is to be edited, control is passed tooperation5430 andprocess5400 continues.
• The determination inoperation5425 may be made based on various criteria. For example, if a guide indicates the intent to modify items associated with a categorization, and the guide has been determined to have editing privileges for the items, it may be determined that a information associated with a categorization is to be edited. It may be determined that information associated with a categorization is to be edited based on system conditions, including lapse of a predetermined amount of time since last edit, etc., an action(s) of a guide(s), a user(s), etc. If a resource(s) provides authentication information it may be determined that information associated with a categorization is to be edited.
• Inoperation5430 content, resource(s), and/or other information which may be associated with a categorization is obtained. For example, a list of URL's which are to be associated with or excluded from being associated with a categorization may be obtained, or information of content of any sort which may be provided to be associated with a categorization may be obtained. For example, a collection of documents, or images, or audio files, or other types of media may be added to a list of information which may be associated with a categorization, or a guide may create and/or modify the content of a ‘wiki’ associated with a categorization. A guide may indicate a file(s) which may be associated with a categorization, or a user(s) may recommend a URL(s) to be associated with a categorization, or a “taxonomist” or system administrator may provide search strategy information, etc. Control is passed tooperation5435 andprocess5400 continues.
• Inoperation5435 content, resources, and/or other information which may be associated with a categorization is validated. For example, a list of URL's which are to be associated with or excluded from being associated with a categorization may be reviewed by a guide(s), a system administrator(s), an editor(s), or other person(s). Information may be reviewed using automated and/or human-assisted methods. In at least one embodiment, information provided may be subject to different validation criteria based on a source(s) of the information. For example, information from an experienced guide and/or from a trusted resource may not require validation, or information from low ranked guides may require review by high ranked guides, etc. Any validation process may be utilized. Control is passed tooperation5440 andprocess5400 continues.
• In operation5440 a determination is made as to whether information associated with a categorization is to be provided. If it is determined inoperation5440 that information associated with a categorization is not to be provided, control is passed tooperation5450 andprocess5400 continues. If it is determined inoperation5405 that information associated with a categorization is to be provided, control is passed tooperation5445 andprocess5400 continues.
• The determination inoperation5440 may be made based on various criteria. For example, if a request is received at a web server associated with the search system5030 (FIG. 50) it may be determined that information associated with a categorization is to be provided. A request to provide information associated with a categorization may be received via an Application Programming Interface (API).
• Inoperation5445 content, resources, and/or other information which may be associated with a categorization is provided. For example, a list of URL's which are associated with or excluded from being associated with a categorization may be provided to a guide(s), a system administrator(s), an editor(s), and/or other person(s) and/or system(s). In at least one embodiment, a guide may be provided with information associated with a categorization which may be reviewed, but not modified. For example, information from an experienced guide(s) and/or from a trusted resource may be presented to a guide(s) as a training activity, or may be provided to a resource system(s). Control is passed tooperation5450 andprocess5400 continues.
• Inoperation5450 information associated with a categorization(s) is recorded. The system database5020 (FIG. 50) may be updated. For example, a list of URL's which are associated with or excluded from being associated with a categorization may be updated, or rating(s) and/or ranking(s) of information and/or item(s) associated with a categorization may be recorded. For example, a weighting of result(s) associated with a resource(s) may be modified, or a ranking(s) and/or rating(s) of a guide(s) may be recorded, or voting activity(ies) by a guide(s), and/or user(s) may be recorded. Information of usage of items associated with a categorization may be recorded. Control is passed tooperation5405 andprocess5400 continues.
• As illustrated inFIG. 55, aprocess5500 for performing an information search is provided. Theprocess5500 may be operative on a server associated with the search system5030 (FIG. 50).
• In operation5505 (FIG. 55) a determination is made as to whether a request is received. For example, if a search query is submitted via voice, or SMS to a server, or an email is received at an email address, or if an IM is received at a IM service account associated with the search system5030 (FIG. 50), it may be determined that a search query or request is received. If it is determined inoperation5505 that a request is not received, control remains atoperation5505 andprocess5500 continues. If it is determined inoperation5505 that a request is received, control is passed tooperation5510 andprocess5500 continues.
• In operation5510 a request is compared to a database. The database may include information of requests. A database may include previous request(s) and/or result(s), advertisement(s), resource(s) and/or any data processed in association with operation(s) of the system5000 (FIG. 50), any or all of which may be compared with a request. A request may be processed in order to generate alternate forms of the request which may be compared to a database including other requests. For example, a request may be automatically analyzed and/or parsed, and a set of equivalence rules may be applied, etc. Control is passed tooperation5515 andprocess5500 continues.
• In operation5515 a determination is made as to whether a match to a request is found. If inoperation5515 it is determined that a match to a request is not found, control is passed tooperation5520 andprocess5500 continues. If inoperation5515 it is determined that a match to a request is found, control is passed tooperation5555 andprocess5500 continues.
• In at least one embodiment, an exact match of a request to a request or search query indicated in the database is used to determine whether a match to a request is found. An exact match may be determined to be found based on a modified version of a request. For example, an original search query might be deconstructed and element(s) of the deconstructed query might be combined with other information in order to produce a search query which matches a search query indicated in the search system database5020 (FIG. 50). An exact match may be determined to be found based on equivalence tables of any elements of a search query. In at least one embodiment, a calculated probability of a match between a request and a request indicated in the database exceeding a value may be used to determine that a match to a request is found. In at least one embodiment, the determination inoperation5515 may be made based on user acceptance of a result(s) and/or a search query provided to a user by thesearch system5030 responsive to a request. In at least one embodiment, a result(s) or answer(s) may be provided responsive to a user request using an automated resource(s) based on automatic processing of a request. For example, if a user request conforms to a grammar construct such as ‘quote xxxx’ wherein ‘xxxx’ is a ticker symbol for a security, or if a user response matches a template in thedatabase5020, an automated system may deliver a response without the assistance of a guide.
• In operation5520 a request and information associated with the request are presented to a guide or searcher. Information associated with a request may include information which may have been obtained regarding a request, such as geographic, demographic, and/or other information which is associated with a user(s) and/or system(s) submitting a request. Information associated with a request may include a number of items which may have been associated with a request based on processing of a request, such as keywords, categories, advertisements, structured queries, searchers, results, historical information, etc. Information may be associated with a request based on content of a raw query and/or other information indicated in a request. For example, content of a raw query may be compared to a database of categories and/or structured queries or “succinct queries” which may allow items associated with a database of queries and/or categories to be ranked based at least in part on content of the raw query. Control is passed tooperation5525 andprocess5500 continues.
• In operation5525 a determination is made as to whether a result is found. If inoperation5525 it is determined that a result is not found, control is passed to operation5530 andprocess5500 continues. If inoperation5525 it is determined that a result is found, control is passed tooperation5555 andprocess5500 continues.
• The determination inoperation5525 may be made based on various criteria. In at least one embodiment, a searcher may select one or more suggested structured query(ies), and if a result(s) are associated with the structured query(ies) it may be determined that a result is found. For example, a structured query may be associated with a resource, which may produce a result based on submitting a request based at least in part on the structured query to a resource(s), which may associate a result(s) with the structured query. Alternately, a searcher may select other information which may determine that a result is found. For example, a searcher may associate a category(ies), keyword(s), resource(s), advertisement(s) and/or other item(s) with a request which may cause a result to be associated with a request, which may determine that a result is found. In at least one embodiment, the determination inoperation5525 may be made based on user acceptance of a result(s) previously provided to a user.
• In operation5530 a vetted request (query) is constructed. A process for construction of a vetted query is further described herein below with respect toFIG. 52. Control is passed tooperation5535 andprocess5500 continues.
• In operation5535 a determination is made as to whether a result is found. If inoperation5535 it is determined that a result is not found, control is passed tooperation5540 andprocess5500 continues. If inoperation5535 it is determined that a result is found, control is passed tooperation5555 andprocess5500 continues.
• The determination inoperation5535 may be made based on various criteria. In at least one embodiment, a result may be automatically selected and/or created based on a vetted query constructed by a guide. For example, a query structure may be associated with a resource, which may produce a result for a request based at least in part on the query structure and content of the request, which may associate a result(s) with the structured query. Alternately, a structured query may be associated with one or more results which have been produced by a guide(s). For example, a guide(s) may have performed a search and obtained a result(s) responsive to an unstructured or ‘raw’ query which has been associated with a vetted query constructed by a guide(s) in operation5530. In at least one embodiment, the determination inoperation5535 may be made based on user acceptance of a result(s) provided to a user. If a response to a request is not available, other information selected based at least in part on information of a request may be provided to a user(s), such as advertisement(s), a game, audio and/or video information, etc.
• In operation5540 a request is categorized. A guide may categorize a request, or a category may be automatically associated with a request by the system5000 (FIG. 50). A category(ies) may be associated with a request based on a keyword(s) included in a request and/or a structured query associated with a request. A category and/or keyword may be used to select a number of items to be associated with a request, such as guides, results, advertisements, resources, etc. Control is passed tooperation5545 andprocess5500 continues.
• In operation5545 a vetted query or vetted request is provided to a searcher (a number of guides). A vetted query or vetted request is a request which has been associated with a structured query and a category. An ambassador guide may continue processing a request and/or the request may be transmitted to a number of other guides who may perform an information search responsive to the request. A guide constructing a structured query at operation5530 and a guide presented with the query atoperation5545 may or may not be the same person. A searcher(s) may be selected automatically and/or may be selected by a guide(s). In at least one embodiment, a guide(s) are notified of a request in an order determined by a ranking of guides associated with a category(ies), keyword(s), profile(s), geographic information, and/or other information associated with a request. A guide(s) may be allowed to decline a request. A guide receiving a vetted query may construct a different vetted query. Control is passed tooperation5550 andprocess5500 continues.
• In operation5550 a result(s) is obtained responsive to a request associated with a structured query. A result(s) may be obtained by one or more guides. A result(s) is associated with a request(s) and/or a structured query, which may be associated with other information such as a category(ies), keyword(s), advertisement(s), a user(s), a searcher(s), a resource(s), etc. Control is passed tooperation5555 andprocess5500 continues.
• Inoperation5555 information of theprocess5500 is recorded. For example, information of a request, a structured query, a vetted query, a result(s), and/or other items and their associations is recorded and/or updated. For example, information of a raw query and/or a request(s) which has been associated with a structured query, information of an advertisement(s) which has been associated with a request(s) and/or a structured query, information of usage and/or ratings of items such as a result(s), a resource(s), a guide(s), an advertisement(s), etc. may be recorded. Control is passed tooperation5560 andprocess5500 continues.
• In operation5560 a user(s) is provided with information. A result(s) may be provided using any or all device(s) and/or service(s) which may be associated with a user(s). Information such as an advertisement(s), a result(s), etc. may be provided to a user(s) in any sequence. Control is passed tooperation5565 andprocess5500 continues.
• Inoperation5565 rating(s) and/or information which may be used to compute a rating(s) of information presented to a user(s) is obtained. For example, a user may rate a result(s), information of usage of a coupon included with a result(s) might be obtained, a review by a guide(s) and/or administrator might be performed, and/or other information which may be used to determine a rating(s) may be obtained. Control is passed tooperation5570 andprocess5500 continues.
• Inoperation5570 information of theprocess5500 is recorded. Information associated with a user(s), such as result(s), advertisements, guide(s), profile(s), etc. may be recorded. Rating(s) of a result(s), a guide(s), an advertisement(s) and/or associated items such as a resource(s), a structured query(ies), etc. may be recorded and/or updated. In at least one embodiment, information is recorded in the search database5020 (FIG. 50). Control is passed tooperation5505 andprocess5500 continues.
• As illustrated inFIG. 56, anexemplary request record5600 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50). Therequest record5600 may include arequest ID field5605, a request content field5610, a request user ID field5615, a request guide ID field5620, a request category ID field5625, a request profile ID field5630, a requestresult ID field5635, a requestresult rank field5640, request advertisement ID field5645, request advertisement rank field5650 and a request usage info field ID5655.
• A request record may be created responsive to various activities. For example, a guided search session, an interactive training session, a non-interactive training session, submission of a request by a user, and/or other types of activity may cause a request record to be created and/or modified. A request record may be imported from an external resource(s), a database, and/or any media accessible to thesearch system5030.
• Therequest ID field5605 preferably contains a unique identifier of a request, which is preferably used consistently. For example, in at least one embodiment, therequest ID field5605 can include a randomly generated numerical code, and/or a text string indicating the content of a request. A request ID serves to distinguish the request record associated with a request from a request record associated with other requests. Other unique identifiers of a request may be utilized without departing from the spirit and scope of the embodiments.
• A unique identifier may be assigned to a request when it is received. A request may include information that is not explicitly provided by a user. For example, location information, profile information, etc. may be associated with a request. As illustrated inFIG. 56, ‘Request1’ is the request ID associated with the request record5600 (FIG. 56).
• The request content field5610 may include information regarding content of a request. For example, text associated with a query submitted by a user may be indicated in the request content field5610. Content of the request content field5610 may be processed in order to associate a keyword(s) and/or category(ies) and/or other information with a request. In at least one embodiment, a structured query which conforms to a specific context may be indicated in the request content field5610. User requests which are associated with a structured query which may have been submitted by a number of users may be indicated in the request content field5610. Information such as audio recordings, images, etc. which are associated with a request may be indicated in the request content field5610. Using the example illustrated inFIG. 56, the query ‘What is the best That restaurant in Indy?.mp3’ is the content associated with therequest record5600. This may indicate that the query ‘What is the best That restaurant in Indy?.mp3’ may be processed in order to respond to ‘Request1’. Information indicated in the request content field5610 may be used to determine which information associated with an index may be provided responsive to a request. For example, keywords associated with a transcription of the request ‘What is the best That restaurant in Indy?.mp3’ may compared to interests or keywords associated with an index to determine a number of categories associated with the request ‘Request1’.
• The request user ID field5615 may include information of a user(s) that submitted a query. The request user ID field5615 may be used to associate any number of users with a query. In at least one embodiment, each request is uniquely associated with a single user. In at least one embodiment, if a request submitted by a user is equivalent to a previous request, multiple users may be associated with a request. In at least one embodiment, an individual user may submit a request which is associated with a group(s) of one or more users. A result(s) and/or other item(s) associated with a request may be presented responsive to a request in an order based at least in part on a ranking of the item(s) associated with the request. Information indicated in the request user ID field5615 may be used to obtain information of a user(s) using a record(s) such as theuser record5800 illustrated inFIG. 58. Using the example illustrated inFIG. 56 ‘User1’ and ‘User2’ are associated with ‘Request1’.
• The request guide ID field5620 may include information of a number of guides associated with a request. For example, if a guide obtains a search result(s) responsive to ‘Request1’, an identifier of the guide may be indicated in the request guide ID field5620. Likewise, if a guide was selected to respond to a request, an identifier of the guide may be indicated in the request guide ID field5620. Information indicated in the request guide ID field5620 may be used to obtain information associated with a guide using a record(s) such as theguide record5700 illustrated inFIG. 57. A guide may be associated with a request if the guide has reviewed information associated with a request. Using the example illustrated inFIG. 56 the guides ‘Guide1’ and ‘Guide2’ have been associated with ‘Request1’.
• The request category ID field5625 may include information of a number of categorizations and/or keywords associated with a request. Content of the request category ID field5625 may be modified by an automated classification of a request. A human may select a category(ies) and/or keyword(s) associated with a request. A categorization may be associated with a resource(s), a guide(s), an advertisement(s), training information, etc. An item(s) associated with a category may be presented to a guide(s) and/or a user(s) if a request associated with a category is submitted. An item(s) associated with a category and/or other information may be presented for review by a person(s). Association of a category with a request may be used to select items such as an advertisement(s) associated with the category to be presented responsive to a request. Association of a category with a request may be used to select a guide(s) associated with the category to vote regarding an item associated with the request. A category may be associated with a request based on any type of information associated with the request. Using the example illustrated inFIG. 56, the categories ‘Category1’ and ‘Category2’ are associated with ‘Request1’.
• The request profile ID field5630 may include information of a number of profiles associated with a request. For example, a profile may be associated with a request based at least in part on a profile(s) associated with a user(s) associated with a request. For example, a geographic profile which is common to a number of users associated with a request may be associated with a request, or a guide may determine that a profile is to be associated with a request based on content and/or subject matter of a request(s) associated with a user(s), etc. A guide selected to respond to a request may be selected based at least in part on a profile(s) associated with the request. A reviewer(s) may be selected to review an item(s) associated with a request based at least in part on a profile(s) associated with a request. Using the example illustrated inFIG. 56, ‘Profile1’ is associated with ‘Request1’.
• The requestresult ID field5635 may include information of a result(s) which is associated with a request. For example, a search result may be associated with a request when a guide obtains the search result responsive to the request. For example, if a request is submitted to the search system5030 (FIG. 50), a guide may be selected, and the guide may provide a result(s) responsive to the request. Alternately, a result(s) may be associated with a request if the request is submitted to a resource such as a search engine, database or other resource system. Any number of search results may be associated with a request. Using the example illustrated inFIG. 56, ‘Result1.1’, ‘Result1.2’, and ‘Result1.3’ have been associated with ‘Request1’.
• The request resultrank field5640 may include information regarding a ranking of a result(s) associated with a request. In at least one embodiment, the requestresult ID field5635 and the request resultrank field5640 are linked by for example a pointer. Using the example illustrated inFIG. 56, ‘Result1.1’ has a ranking of ‘1’, ‘Result1.2’ has a ranking of ‘3’, and ‘Result1.3’ has a ranking of ‘4’. Content of the requestresult ID field5635 and the request resultrank field5640 may be used at least in part to determine an order in which a search result(s) are presented to a user(s) responsive to a request. Using the example illustrated inFIG. 56, ‘Result1.1’ might be preferentially presented to a user(s) responsive to ‘Request1’. A ranking of a result may be determined based on criteria such as keyword ranking, guide ratings, etc. which may include automated and/or human assisted rating and/or ranking.
• The request advertisement ID field5645 may include information of an advertisement(s) which is associated with a request. For example, an advertisement may be associated with a request when a guide selects the advertisement to be presented to a user responsive to the request. For example, if a request is submitted to the search system5030 (FIG. 50), a guide may be selected, and the guide may provide an advertisement(s) responsive to the request. Alternately, an advertisement(s) may be associated with a request automatically such as when a category(ies) and/or a keyword(s) is associated with the request. Any number of advertisements may be associated with a request. Using the example illustrated inFIG. 56, ‘Advert1’, ‘Advert4’, and ‘Advert2’ have been associated with ‘Request1’.
• The request advertisement rank field5650 may include information regarding a ranking of an advertisement(s) associated with a request. In at least one embodiment, the request advertisement ID field5645 and the request advertisement rank field5650 are linked by for example a pointer. Using the example illustrated inFIG. 56, ‘Advert1’ has a ranking of ‘3’, ‘Advert4’ has a ranking of ‘1’, and ‘Advert2’ has a ranking of ‘5’. Content of the request advertisement ID field5645 and the request advertisement rank field5650 may be used at least in part to determine an order in which an advertisement(s) are presented responsive to a request. Using the example illustrated inFIG. 56, ‘Advert4’ might be preferentially presented to a user(s) responsive to ‘Request1’.
• The request usage info field5655 may include information of usage of a request. For example, if multiple users submit a request which is equivalent to ‘Request1’ the request usage info field may be incremented. Content of the request usage info field5655 may be used for various purposes. For example, if a request receives high usage, it may be determined that a review of information associated with the request may be performed, or if a request receives high usage, a guide who has produced a highest ranked result associated with the request may receive recognition or compensation, etc. Using the example inFIG. 56, the usage indicator ‘use counter=20’ is associated with ‘Request1’.
• As illustrated inFIG. 57, anexemplary guide record5700 is provided, of which one or more may be associated with or resident in the search database5020(FIG. 50). Theguide record5700 may include a guide ID field5705, a guide category ID field5710, a guide topic ID field5715, a guide profile ID field5720, a guide result ID field5725, a guide communication info field5730, and a guiderequest ID field5735.
• The guide ID field5705 preferably contains a unique identifier of a guide, which is preferably used consistently. For example, in at least one embodiment, the guide ID field5705 can include a randomly generated numerical code, and/or a text string indicating a name associated with a guide. A guide ID serves to distinguish the guide record associated with a guide from a guide record associated with other guides. Other unique identifiers of a guide may be utilized without departing from the spirit and scope of the embodiments. Using the example illustrated inFIG. 57, ‘Guide1’ is the guide ID associated with theguide record5700.
• The guide category ID field5710 may include information of a number of categories associated with a guide. Content of the guide category ID field5710 may be modified based on an action(s) of a guide. A category(ies) may be associated with a guide based on one or more types of information processing. For example, the category ‘translate English to Spanish’, or ‘transcribe spoken queries’ or ‘Sports’ might be associated with a guide to indicate a skill or expertise associated with the guide. Such an association may be used in part to rate or rank a guide(s) and/or to select a guide(s). A person may select a category(ies) and/or keyword(s) which is associated with a guide. A category may be associated with a guide based on testing of a guide(s). A category may be associated with a guide based on an affiliate group associated with the guide. For example, if a guide has chosen to be affiliated with affiliate groups associated with a type of food, a category associated with the type of food might be associated with the guide. A category may signify any type of skill or expertise which may be used to match a guide to a task. A category(ies) associated with a guide may be used to select an item(s) which is to be presented to a guide. A guide(s) may be selected to review an item(s) based on the association of a guide with a category(ies). For example, a guide may be selected to review and/or provide information such as resources, media, search results, etc. based on a category associated with the guide. Using the example illustrated inFIG. 57, ‘Category1’ and ‘Category3’ are associated with ‘Guide1’.
• The guide topic ID field5715 may include information of a number of topics associated with a guide. Content of the guide topic ID field5715 may be modified based on an action(s) of a guide. A person may select a topic which is associated with a guide. For example, a guide may select a topic(s) to be associated with the guide during a registration process. A topic may be associated with a guide based on testing of a guide(s). For example, a guide may be required to demonstrate knowledge of a category and/or topic(s) in order to be associated with the topic(s). Content of the guide topic ID field5715 may be compared to content of a request in order to determine a ranking of a guide(s) for responding to a request. For example, if a topic indicated in the guide topic ID field is associated with content of a request, the guide may be more likely to be selected to respond to the request. Using the example illustrated inFIG. 57, the topics ‘reggie miller’, ‘basketball’ and ‘fishing’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has indicated an interest in ‘reggie miller’, ‘basketball’ and ‘fishing’.
• The guide profile ID field5720 may include information of a number of profiles associated with a guide. Content of the guide profile ID field5720 may be modified based on action(s) of a guide. A person may select a profile which is associated with a guide. For example, a guide may select a profile(s) to be associated with the guide during a registration process. A profile may be associated with a guide based on testing of a guide(s). For example, a guide may be required to demonstrate knowledge relevant to a profile(s) in order to be associated with the profile(s), or a guide may take a test which is used to generate a profile, or a guide may provide information such as demographic, geographic, personality or other information which may be indicated in a profile(s) associated with the guide. Information indicated in a guide profile may be obtained from an external database. Information indicated in the content of the guide profile ID field5720 may be compared to information indicated in the content of a profile(s) associated with a request in order to determine a ranking of a guide(s) for responding to a request. Likewise, a profile(s) associated with a guide(s) may be used to select and/or rank a guide(s). Using the example illustrated inFIG. 57, ‘Demoprofileg1’, ‘Geoprofileg1’ and ‘Persprofileg1’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has indicated and/or generated ‘Demoprofileg1’ which may be a demographic profile, ‘Geoprofileg1’ which may be a geographic profile and ‘Persprofileg1’ which might indicate personality information regarding ‘Guide1’. Any or all information indicated in a profile(s) associated with a guide may be used to determine a rating and/or ranking of a guide.
• The guide result ID field5725 may include information of a result(s) associated with a guide. Content of the guide result ID field5725 may be modified based on an action(s) of a guide. If a guide produces a search result(s) responsive to a request(s), an identifier of the search result(s) may be included in the guide result ID field5725. A rating(s) and/or ranking(s) associated with a search result(s) associated with a guide may affect compensation for a guide. Likewise a usage indicator associated with a search result(s) provided by a guide may affect a rating(s) and/or ranking(s) associated with a guide. Using the example illustrated inFIG. 57, ‘Result1.1’, ‘Result3.1’ and ‘Result3.2’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has provided and/or reviewed ‘Result1.1’, ‘Result3.1’, and ‘Result3.2’.
• The guide communication info field5730 may include information of a device(s) and/or service(s) associated with a guide. Content of the guide communication info field5730 may be modified based on an action(s) of a guide. If a guide establishes communications using a device(s) and/or service(s), information regarding the device(s) and/or service(s) may be included in the guide communication info field5730. Any type of communication service(s) and/or system(s) may be indicated in the guide communication info field5730. For example, a username and/or password associated with a guide may be indicated in the guide communication info field5730. Communication services such as IM, e-mail, SMS, MMS, EMS, telephone, wireless or wired communication, etc. may be indicated in the guide communication info field5730. A telephone number, an email address, an IM provider and login ID, a keyword(s) associated with a service, etc. may be indicated in the guide communication info field5730. Using the example illustrated inFIG. 57, the login ‘guide1’, the email ‘guide1@chacha.com’, the IM credential ‘guide1@AIM’ and the phone number ‘317.224.2242’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ may be contacted using the login ID ‘guide1’, via email at ‘guide1@chacha.com’, via IM as ‘guide1@AIM’ and/or via voice, text, and/or other service(s) associated with the phone number ‘317.224.2242’.
• The guiderequest ID field5735 may include information of a request(s) associated with a guide. Content of the guiderequest ID field5735 may be modified based on an action(s) of a guide. If a guide produces a search result(s) responsive to a request(s), an identifier of the request(s) may be included in the guiderequest ID field5735. A rating(s) and/or ranking(s) associated with a request(s) associated with a guide may affect compensation for a guide. Likewise a usage indicator associated with a request(s) and a guide may affect a rating(s) and/or ranking(s) associated with the guide. A request may be associated with a guide based on a vote(s) cast by a guide regarding items associated with the request. Using the example illustrated inFIG. 57, ‘Request1’, and ‘Request3’ are associated with ‘Guide1’. This may indicate that ‘Guide1’ has responded to, been selected to respond to, and/or has reviewed one or more item(s) associated with ‘Request1’, and ‘Request3’.
• As illustrated inFIG. 58, an exemplary auser record5800 is provided, of which one or more may be associated with or resident in the search database5020(FIG. 50). Theuser record5800 may include a user ID field5805, a user profile ID field5810, a user request ID field5815, a user result ID field5820, a user advertisement ID field5825, and a user communication info field5830.
• The user ID field5805 preferably contains a unique identifier of a user, which is preferably used consistently. For example, in at least one embodiment, the user ID field5805 can include a randomly generated numerical code, and/or a text string indicating a name associated with a user. A user ID serves to distinguish a user record associated with a user from a user record associated with other users. Other unique identifiers of a user may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a user ID may include a phone number associated with a user. Using the example illustrated inFIG. 58, ‘Used’ is the user ID associated with theuser record5800.
• The user profile ID field5810 may include information of a profile(s) associated with a user. Content of the user profile ID field5810 may be modified based on an action(s) of a user. A person may select a profile which is associated with a user. For example, a user may select a profile(s) to be associated with the user during a registration process. A profile may be associated with a user based on testing of a user(s) and/or information from users. For example, a user may be required to demonstrate knowledge relevant to a profile(s) in order to be associated with the profile(s), or a user may take a test which is used to generate a profile, or a user may provide information such as demographic, geographic, personality or other information which may be indicated in a profile(s) associated with the user. Historical information such as a request(s) and/or result(s) associated with a user may be used to determine profile information. Information indicated in a user profile may be obtained from an external database. A profile(s) associated with a user(s) may be used to select and/or rank a user(s) for voting. Using the example illustrated inFIG. 58, ‘DemoprofileU1’, ‘GeoprofileU1’ and ‘PersprofileU1’ are associated with the user ‘User1’. This may indicate that ‘Used’ has indicated and/or generated ‘DemoprofileU1’ which may be a demographic profile, ‘GeoprofileU1’ which may be a geographic profile and ‘PersprofileU1’ which might indicate personality information regarding ‘User1’.
• The user request ID field5815 may include information of a request(s) associated with a user. Content of the user request ID field5815 may be modified based on an action(s) of a user. If a user submits a request an identifier of the request may be included in the user request ID field5815. Using the example illustrated inFIG. 58, ‘Request1’ and ‘Request2’ are associated with ‘Used’ which may indicate that ‘User1’ has submitted ‘Request1’ and ‘Request2’.
• The user result ID field5820 may include information of a result(s) associated with a user. Content of the user result ID field5820 may be modified based on an action(s) of a user and/or a guide(s). If a user receives a result(s) responsive to a request(s), an identifier of the result(s) may be included in the user result ID field5820. A usage indicator associated with a result(s) provided to a user(s) may affect a rating(s) and/or ranking(s) associated with a guide. Using the example illustrated inFIG. 58, ‘Result1.1’, ‘Result1.2’ and ‘Result2.1’ are associated with the user ‘Used’. This may indicate that ‘User1’ has been presented with the results ‘Result1.1’, ‘Result1.2’, and ‘Result2.1’.
• The user advertisement ID field5825 may include information of an advertisement(s) associated with a user. Content of the user advertisement ID field5825 may be modified based on an action(s) of a user. If a user receives an advertisement(s), an identifier of the advertisement(s) may be included in the user advertisement ID field5825. A usage indicator associated with an advertisement(s) provided to a user(s) may affect a rating(s) and/or ranking(s) associated with a guide, compensation for the search system, and/or rating(s) and/or ranking(s) of an advertisement(s). Using the example illustrated inFIG. 58, ‘Advert1’ and ‘Advert2’ are associated with ‘User1’. This may indicate that ‘User1’ has been presented with ‘Advert1’, and ‘Advert2’.
• The user communication info field5830 may include information of a device(s) and/or service(s) associated with a user. Content of the user communication info field5830 may be modified based on an action(s) of a user. If a user establishes communications using a device(s) and/or service(s), information regarding the device(s) and/or service(s) may be included in the user communication info field5830. Any type of communication service(s) and/or system(s) may be indicated in the user communication info field5830. For example, a username and/or password associated with a user may be indicated in the user communication info field5830. Communication services such as IM, e-mail, SMS, MMS, EMS, telephone, wireless or wired communication, etc. may be indicated in the user communication info field5830. A telephone number, an email address, an IM provider and login ID, a keyword(s) associated with a service, etc. may be indicated in the user communication info field5830. Using the example illustrated inFIG. 58, the login ‘user1’, the email ‘user1@chacha.com’, the Twitter™ service account ‘twitteruser1’ and the phone number ‘317.924.2242’ are associated with ‘User1’. This may indicate that ‘User1’ may be contacted using the login ID ‘user1’, via email at ‘user1@chacha.com’, via Twitter as ‘user1’ and/or via voice, text, and/or other service(s) associated with the phone number ‘317.924.2242’.
• As illustrated inFIG. 59, an exemplary aprofile record5900 is provided, of which one or more may be associated with or resident in the database5020 (FIG. 50). Theprofile record5900 may include a profile ID field5905, a profile geographic info field5910, a profile demographic info field5915, a profile personality info field5920, a profile guide ID field5925, and a profile guide rating field5930.
• The profile ID field5905 preferably contains a unique identifier of a profile, which is preferably used consistently. For example, in at least one embodiment, the profile ID field5905 can include a randomly generated numerical code, and/or a text string indicating a name associated with a profile. A profile ID serves to distinguish a profile record associated with a profile from a profile record associated with other profiles. Other unique identifiers of a profile may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a profile ID may include a description associated with a profile. Using the example illustrated inFIG. 59, ‘Profile1’ is the profile ID associated with theprofile record5900.
• The profile geographic info field5910 may include geographic information associated with a profile. Any type of geographic information may be indicated in the profile geographic info field5910. For example, GPS coordinates, a street address, a neighborhood name, a postal code, a city name, a state name, etc. could be indicated in the profile geographic info field5910. Using the example illustrated inFIG. 59, the geographic information ‘Indiana’ is associated with ‘Profile1’. This may indicate for example that a person with a home address in and/or other profile information associated with geographic information of the state of ‘Indiana’ may match ‘Profile1’, or may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile demographic info field5915 may include demographic information associated with a profile. Any type of demographic information may be indicated in the profile demographic info field5915. For example, date of birth, sex, race, political affiliation, income, number of children, marital status, membership in organizations, etc. could be indicated in the profile demographic info field5915. Using the example illustrated inFIG. 59, the demographic information ‘under30’ AND ‘over20’ is associated with ‘Profile1’. This may indicate that a person aged greater than 20 years and less than 30 years may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile personality info field5920 may include personality information associated with a profile. Any type of personality information may be indicated in the profile personality info field5920. For example, information of personality traits such as aggressiveness, curiosity, friendliness, intelligence, honesty, food preference, music preference, political affiliation, etc. could be indicated in the profile personality info field5920. Using the example illustrated inFIG. 59, the characteristic ‘Foodie’ is associated with ‘Profile1’. This may indicate that persons with an interest in food and/or restaurants may receive a higher rating(s) and/or ranking(s) associated with ‘Profile1’.
• The profile guide ID field5925 may include information of a guide(s) who are associated with a profile. For example, if a guide elects to receive requests associated with ‘Profile1’, or if profile information of a guide matches a profile, an identifier of the guide may be indicated in the profile guide ID field5925 Information indicated in the profile guide ID field5925 may be used to obtain information associated with a guide using a record(s) such as the guide record5700 (FIG. 57). Using the example illustrated inFIG. 59 ‘Guide1’, ‘Guide3’, ‘Guide2’, ‘Guide4’ and ‘Guide5’ have been associated with ‘Profile1’.
• The profile guide rating field5930 may include information regarding a rating of a guide(s) associated with a profile. In at least one embodiment, the profile guide ID field5925 and the profile guide rating field5930 are linked by for example a pointer. Using the example illustrated inFIG. 59, ‘Guide1’ has a rating of ‘2’, ‘Guide3’ has a rating of ‘2’, ‘Guide2’ has a rating of ‘1’, ‘Guide4’ has a rating of ‘3’ and ‘Guide5’ has a rating of ‘3’. Content of the profile guide ID field5925 and the profile guide rating field5930 may be used at least in part to determine an order in which a guide(s) are notified responsive to a request, a voting activity, a review activity, or other types of tasks and/or activities associated with a profile(s). Using the example illustrated inFIG. 59, ‘Guide2’ might be preferentially notified of a request associated with ‘Profile1’. Any number of guides may be associated with a profile(s).
• As illustrated inFIG. 60, anexemplary result record6000 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50) Theresult record6000 may include a result ID field6005, a result guide ID field6010, a result content info field6015, a result resource ID field6020 and a result usage information field6025.
• The result ID field6005 preferably contains a unique identifier of a result, which is preferably used consistently. For example, in at least one embodiment, the result ID field6005 can include a randomly generated numerical code, and/or a text string indicating a name associated with a result. A result ID serves to distinguish the result record associated with a result from a result record associated with other results. Other unique identifiers of a result may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a result ID may include a description associated with a result. Using the example illustrated inFIG. 60, ‘Result1.1’ is the result ID associated with theresult record6000.
• The result guide ID field6010 may include information of a guide(s) associated with a result. For example, a guide who obtained a result may be indicated in the result guide ID field6010. In at least one embodiment a guide ID associated with a guide(s) who have voted on a result may be indicated in the result guide ID field6010. Information contained in the result guide ID field6010 may be used to obtain information regarding a guide associated with a search result based on records such as the guide record5700 (FIG. 57). Using the example illustrated inFIG. 60, ‘Guide1’ is associated with ‘Result1.1’ which may indicate that ‘Guide1’ has provided ‘Result1.1’.
• The result content info field6015 may include information of content of a result. For example, a text snippet associated with a result may be indicated in the result content info field6015. A URL or other information associated with a result may be indicated in the result content info field6015. Information contained in the result content info field6015 may be used to provide information of a result to a user(s) and/or a guide(s). For example, text indicated in the result content info field may be sent to a user as an SMS message. Using the example illustrated inFIG. 60, the text snippet ‘That sensations is the best That restaurant in Indy’ is associated with ‘Result1.1’. This may indicate that ‘That sensations is the best That restaurant in Indy’ may be provided if ‘Result1.1’ is selected to be presented.
• The result resource ID field6020 may include information of a resource associated with a result. For example, a URL associated with a web page from which a text snippet was obtained may be indicated in the result resource ID field6020. A URL and/or other information such as a search query and/or a macro instruction(s) associated with a resource may be indicated in the result resource ID field6020. Information contained in the result resource ID field6020 may be used to provide access to a resource(s) for a guide(s), users(s) and/or the search system5030 (FIG. 50). Using the example illustrated inFIG. 60, ‘Resource2’ is the resource ID associated with the result ‘Result1.1’. This may indicate that ‘Resource2’ was used to obtain ‘Result1.1’.
• The result usage information field6025 may include information regarding the use of a result. For example, a number of times that a result has been presented may be indicated in the result usage information field6025. Using the example illustrated inFIG. 60, the indicator ‘use counter=120’ is associated with ‘Result1.1’. This may indicate that ‘Result1.1’ has been presented one hundred twenty times. Information in the result usage information field6025 may be utilized to determine whether a result is to be reviewed.
• As illustrated inFIG. 61, anexemplary resource record6100 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50). Theresource record6100 may include aresource ID field6105, a resource guide ID field6110, a resource description field6115, a resourceaccess info field6120 and a resource usage information field6125.
• Theresource ID field6105 preferably contains a unique identifier of a resource, which is preferably used consistently. For example, in at least one embodiment, theresource ID field6105 can include a randomly generated numerical code, and/or a text string indicating a name associated with a resource. A resource ID serves to distinguish the resource record associated with a resource from a resource record associated with other resources. Other unique identifiers of a resource may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, a resource ID may include a description associated with a resource. Using the example illustrated inFIG. 61, ‘Resource2’ is the resource ID associated with theresource record6100.
• The resource guide ID field6110 may include information of a number of guides associated with a resource. For example, a guide(s) who utilized a resource may be indicated in the resource guide ID field6110. In at least one embodiment a guide ID associated with a guide(s) who have voted on a resource may be indicated in the resource guide ID field6110. Information contained in the resource guide ID field6110 may be used to obtain information regarding a guide associated with a resource based on records such as the guide record5700 (FIG. 57). Using the example illustrated inFIG. 61, ‘Guide1’ is associated with ‘Resource2’ which may indicate that ‘Guide1’ has administrative access to ‘Resource2’.
• The resource description field6115 may include information of a description of a resource. For example, a text snippet associated with a resource may be indicated in the resource description field6115. A URL or other information associated with a resource may be indicated in the resource description field6115. Information contained in the resource description field6115 may be used to provide a description of resource. For example, a description of a resource may be presented to allow a person to identify and access a resource among other resources, such as when multiple resources are presented in a user interface. Using the example illustrated inFIG. 61, the text snippet ‘Dining in Indiana’ is associated with the resource ‘Resource2’.
• The resourceaccess info field6120 may include access information associated with a resource. For example, a URL associated with a web page may be indicated in the resourceaccess info field6120. A password, a login ID, a template for submitting a search query, an API for submitting and receiving information and/or any other information which may be utilized to access a resource may be indicated in the resourceaccess info field6120. Information contained in the resourceaccess info field6120 may be used to provide access to a resource(s). For example, a guide may be able to submit a request to a data feed without having personal permission to access the data feed, or an appliance in a toolset provided may include a macro instruction which may be indicated in the resourceaccess info field6120. Using the example illustrated inFIG. 61, the URL ‘www.diningindy.com’ is the access information associated with ‘Resource2’. This may for example indicate that a result(s) may be obtained using the resource found at ‘www.diningindy.com’.
• The resource usage information field6125 may include information regarding the use of a resource. For example, a number of times that a resource has been utilized by a guide(s) may be indicated in the resource usage information field6125. Using the example illustrated inFIG. 61, the indicator ‘use counter=180’ is associated with ‘Resource2’. This may indicate that ‘Resource2’ has been utilized one hundred eighty times. Information in the resource usage information field6125 may be used for various purposes. For example, a count of usage may be related to compensation of a resource owner, compensation of the search system5020 (FIG. 50), compensation of a guide, review timing of a resource, rating(s) of a resource, etc.
• As illustrated inFIG. 62, anexemplary advertisement record6200 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50). Theadvertisement record6200 may include an advertisement ID field6205, anadvertisement description field6210, an advertisementaccess info field6215 and an advertisement usage information field6220.
• The advertisement ID field6205 preferably contains a unique identifier of an advertisement, which is preferably used consistently. For example, in at least one embodiment, the advertisement ID field6205 can include a randomly generated numerical code, and/or a text string indicating a name associated with an advertisement. An advertisement ID serves to distinguish the advertisement record associated with an advertisement from an advertisement record associated with other advertisements. Other unique identifiers of an advertisement may be utilized without departing from the spirit and scope of the embodiments. In at least one embodiment, an advertisement ID may include a description associated with an advertisement. Using the example illustrated inFIG. 62, ‘Advert1’ is the advertisement ID associated with theadvertisement record6200.
• Theadvertisement description field6210 may include information of a description associated with an advertisement. For example, a description of an advertisement may be presented to a guide(s) in order that a guide may select an advertisement to be associated with a request. Using the example illustrated inFIG. 62, ‘Gokimchee the asian grocery in fishers’ is the advertisement description associated with ‘Advert1’. Any type of information such as text, audio, video, images, etc. may be indicated in theadvertisement description field6210. Information indicated in the advertisement description field may be presented to assist in selection of an advertisement.
• The advertisementaccess info field6215 may include access information associated with an advertisement. For example, a URL associated with a web page may be indicated in the advertisementaccess info field6215. Information contained in the advertisementaccess info field6215 may be used to provide access to an advertisement(s). The advertisement access information may for example point to an advertising server, or other source of advertisements. Using the example illustrated inFIG. 62, the URL ‘https://adserverchacha.com\gokimchee’ is the access information associated with ‘Advert1’. This may for example indicate that ‘Advert1’ may be delivered to a user using content accessed at ‘https://adserverchacha.com\gokimchee’.
• The advertisement usage information field6220 may include information regarding the use of an advertisement. For example, a number of times that an advertisement has been delivered to a user(s) may be indicated in the advertisement usage information field6220. Using the example illustrated inFIG. 62, the indicator ‘use counter=180’ is associated with ‘Advert1’. This may indicate that ‘Advert1’ has been delivered to user(s) one hundred eighty times. Information in the advertisement usage information field6220 may be used for various purposes such as determining whether an advertisement is to be reviewed, compensation of any sort, etc.
• As illustrated inFIG. 63, an exemplarysearch session record6200 is provided, of which one or more may be associated with or resident in the search database5020 (FIG. 50). Thesearch session record6300 may include a search session ID field6305, search sessionsearch query field6310, a search session user ID field6315, a search session guide ID field6320, a search session result ID field6325, a search session resource ID field6330, a search session keyword ID field6335, a search session category ID field6340, a search sessionrating info field6345, a search session commentsfield6350, a search sessionchronological info field6355, and a search sessionclarification info field6360. A search session record may be created responsive to various types of activities, such as an interactive search session, a non-interactive training session, a collaborative search session by multiple searchers, etc. Both real-time and non real-time communication information associated with a search session may be recorded. Any information associated with a search session may be recorded in a search session record.
• The search session ID field6305 may include a unique identifier of a search session. The content of the search session ID field serves to identify a search session record associated with a search session from the search session record associated with other search sessions. A search session ID may include any type of information which may uniquely identify a search session. In at least one embodiment, a time stamp and a user ID may be used to uniquely identify a search session. Using the example inFIG. 63, ‘session 1100227’ is the search session ID associated with thesearch session record6300.
• The search sessionsearch query field6310 may include information of a request submitted by a user. It may contain request information, such as a structured query, which may have been created as part of a search session(s). Using the example illustrated inFIG. 63, the query ‘best email marketing companies’, and the query ‘where can I get info of the best email marketing companies?’ have been associated with the search session ‘session 1100227’, which may indicate for example that the query ‘best email marketing companies’ was received from a user, and that the structured query ‘where can I get info of the best email marketing companies?’ was associated with the search session by a guide.
• The search session user ID field6315 may include information identifying a user(s) associated with a search session (e.g., ‘Market101’). Information indicated in the search session user ID field6315 may be used to ‘look up’ information of a user(s) using records such as the user record5800 (FIG. 58).
• The search session guide ID field6320 may include information identifying a guide(s) associated with a search session (e.g., ‘Email guy1’). Any number of guides may be associated with a search session. For example, a first guide may receive information of a request which may be processed by the first guide, a second guide may construct a structured query and/or categorize a user request, a third guide may perform a search associated with a search session, and a fourth guide may review a result(s) responsive to a request associated with a search session, etc. Information indicated in the search session guide ID field6320 may be used to ‘look up’ information of a guide using a record(s) such as the guide record5700 (FIG. 57).
• The search session result ID field6325 may include information of a result(s) provided responsive to a request (e.g., ‘exacttarget.com’, ‘mail2u.com’). The search session result ID field may indicate information included in a record(s) such as the result record6000 (FIG. 60). A result may be ranked and/or rated based on information indicated in a search session record(s).
• The search session resource ID field6330 may include information of a resource(s) utilized by a guide(s) in a search session. The search session resource ID field6330 may contain data such as a URL (e.g., ‘HarvardBusinessReview.net’, ‘www.google.com’) or other information of a resource utilized to obtain a search result(s). For example, a URL associated with a web page which has been indicated by a guide as including a search result(s) or a resource such as a custom search engine which may have been used to obtain information as part of a search session may be indicated in the search session resource ID field6330. Information indicated in the search session resource ID filed 6330 may indicate information included in a record such as the resource record6100 (FIG. 61).
• The search session keyword ID field6335 may include information of a keyword(s) which may have been associated with a request as part of a search session, (e.g., ‘email’, ‘marketing companies’, ‘email marketing companies’). Information associated with a request may be processed automatically and/or using the assistance of a person(s) in order to associate a keyword(s) with the request. For example, the search system5030 (FIG. 50) may parse a query in order to extract one or more keywords from the query, or a guide(s) may be presented with a list of keywords which might be associated with a request and may select a keyword(s) to be associated with the request, or a spoken query might be automatically associated with a keyword(s). Information indicated in the search session keyword ID field may be used for various purposes. For example, a guide(s), an advertisement(s), a resource(s), a search result(s), and/or other information may be ranked based on information associated with a keyword(s) indicated in the search session keyword ID field6335.
• The search session category ID field6340 may include information of a category(ies) which may have been associated with a request as part of a search session, (e.g., ‘Business>Marketing’, ‘Computers>Marketing’). A category(ies) or categorization(s) may be associated with a request and/or a search session automatically, and/or using the assistance of a person(s). For example, a keyword(s) associated with a search session may be used to identify one or more categories which may be associated with a request.
• The search sessionrating info field6345 may include information of ratings associated with the search session. The rating field may contain ratings of various items indicated in a search session log which are associated with an item via for example a pointer. For example, a rating may be associated with a result associated with a request, a rating may be associated with a searcher for a search session (e.g., example a user rating, or a trainer rating for the search session), a rating may be associated with a resource based on review by a guide(s) of a search session record(s), etc. Any type of ratings may be associated with any information indicated in a search session record.
• The search session commentsfield6350 may include information of comments and/or annotations associated with a search session. Annotations of thesearch session record6350 provided by any person(s). For example, a trainer may review a search session record and add comments regarding alternate resources, ratings of a searcher, etc. Information indicated in the search session commentsfield6350 may include information of the person who performed the annotation. Using the example illustrated inFIG. 63, the comment ‘www.emailmarkets.com is good for this’ may have been added to the search log ‘session 11002277’ by ‘Guide1’. Any type of annotation information may be indicated in the search session commentsfield6350.
• The search sessionchronological info field6355 contains time-related information regarding a search session. For example, a time stamp may indicate when a query is submitted (e.g., ‘startsession 1.40P_—12_—27_—07’), a time stamp might be included indicating when a particular result(s) is returned to a user(s) (e.g., ‘result1-1.41P’, ‘result2-1.45P’), when a session was concluded (e.g., ‘end session1.46P_—12_—27_—07’), etc. Any sort of chronological information associated with a search session, which may include time information associated with annotations, ratings, etc. may be indicated
• The search sessionclarification info field6360 may include information of any or all interaction between a guide(s) and a user(s) which may have been used to clarify a request. For example, information from a previous communication, or information from a real-time chat session, or location information, etc. which may clarify a request may be indicated in the search session clarification info. In at least one embodiment, information associated with an interactive chat session between a user and a guide(s) may be indicated in the search sessionclarification info field6360.
• Information indicated in a search session record(s) may be included in a ‘wiki’ associated with a guide(s) and/or a categorization. For example, a search session(s) associated with a highly ranked guide(s) associated with a categorization might be used to determine any or all of a search space associated with a categorization, or information in a search session record or compilation of records might be used to modify parameters associated with an automated search of information associated with a categorization, etc.
• A diagram6400 of a guide wiki system is illustrated inFIG. 64. Theguide wiki6425 may be included in whole or in part in the database5020 (FIG. 50) and/or any elements of thesystem5000. The guide wiki or ChaCha® SuperWiki™6425 may be created and edited in various ways as described further herein. Any or all guides such as theguide6405 may contribute information to the wiki via for example, a guide home page or other content creation process and/or system which may allow a guide to associate content with any or all elements or nodes or categorizations indicated in thetaxonomy6410. While the taxonomy is illustrated as a hierarchical structure, no limitation is implied thereby. Any sort of data structure might be used to assist in indexing content within theguide wiki6425. Content of the wiki may be edited and/or created by a system administrator(s) such as theadministrator6420, who may have various editing privileges as determined by the operators of the system5000 (FIG. 50). Content indicated in theguide wiki6425 may be presented to users such as theuser6415 via any systems associated with a user such as thesystems6430a,6430b, and6430c. While only a single guide, administrator, and user are illustrated inFIG. 64, it is envisioned that any number of users, guides, administrators and systems might be utilized. Any user(s), guide(s), or administrator(s) may have different access rights to content indicated in theguide wiki6425.
• Content which may support a search activity may be provided under various conditions. As illustrated in thesearch session record6300 and theprocess5500, guidance, tools and resources may be provided at any time. Support information may be customized based on information available relevant to a task. For example if a searcher is performing a vetting task the support provided may be appropriate to that task, while the infrastructure associated with a search task may be customized to a category, location, profile, etc. The flexibility of the dynamic generation of the interface tools associated with indexed content and tools enables a better experience. An interface for providing search resources to a guide is illustrated below for the purposes of illustration, but no limitation is implied thereby. The system and method may be used to generate user interfaces and toolsets which may be appropriate to any search task by any person.
• If content and/or other information which may be associated with a category(ies), keyword(s), profile(s), etc. may be identified and/or reviewed, it may be useful for one or more judgment criteria to be provided. An exemplary list of judgment criteria7100 which may be associated with a categorization or other item(s) is illustrated inFIG. 70A-70D. The judgment criteria7100a-7100dmay be developed using various methods. A system administrator(s) and/or other person(s) may explicitly and/or implicitly define selection criteria. Selection criteria may be determined at least in part based on automated and/or human assisted processing.
• Using the example illustrated inFIGS. 70A-70D, criteria for selection of resources are described. Such criteria may be associated with a category(ies), profile(s), etc. and may be presented using any elements of the system5000 (FIG. 50). For example, the judgment criteria documents depicted inFIG. 70A-70D may be associated with a node or categorization. A person reviewing materials associated with the category may be able to access the judgment criteria document via a user interface provided to persons selecting and/or associated with the category. While a specific example of selection criteria for resources associated with a category are illustrated and explained, any sort of criteria may be defined. Criteria or other forms of media may be associated with a keyword, a search result(s), content, etc. which may assist with rating and/or ranking of any number and/or type(s) of item(s).
• Content may be dynamically generated. For example, a wiki might be created based on information associated with multiple nodes or categorizations indicated in thetaxonomy6410, which might be searched using a search tool which is defined based on any or all information indicated in the database5020 (FIG. 50). Content and views of a wiki may be dynamically generated based on any information indicated in thedatabase5020, which may be used to create a virtual wiki. For example, a wiki including content provided by guides associated with multiple categories which may be searched by a CSE might be provided to a guide responding to a request which is associated with the categories.
• As further described herein below a GUI(s), view(s), and the functionality(ies) and/or information presented therein may be created and/or modified based on criteria such as guide and/or user rating(s), profile(s), geographic information, affiliations, system conditions such as available guide(s), resource(s), a bid(s), or other information which is indicated in the database5020 (FIG. 50). For example, a view(s) and/or GUI's may be generated based on a number of guides, a skill level(s) of a guide(s), inventory and/or pricing of advertisement(s) and/or other content, resource availability (e.g., an activity may be presented to a guide(s) depending on availability of a resource system(s)), etc. Views and/or content of a wiki and/or GUI may be modified based on information of a device(s) associated with a user(s) and/or guide(s). For example, content of a GUI and/or a wiki may be different if a user device which submitted a request has limited display capabilities, or runs particular software such as an operating system (OS) or application. For example, information of text-based resources might be selected if a user is requesting a response using a simple telephone handset, or information which is compatible with a handset application, operating system and/or display and/or other interface capabilities might be included in a wiki and/or GUI based on information associated with a request. While a few examples of criteria for selection of interface element(s), view(s), resource(s), content, etc. have been used for the purposes of illustration, no limitation is implied thereby, any information available to thesystem5000 may be used to determine criteria for selection of information to be included in a virtual wiki.
• Exemplary HTML6500 for defining a custom search engine using the Google® CSE methodology is illustrated inFIG. 65. While the example of using HTML to define a search tool within the framework defined by the Google® CSE is used for the purposes of illustration, other equivalent technologies may be used within the scope and spirit of the embodiments herein, as are well known in the art.
• Theheader information6502 describes the version and encoding of the file. The “GoogleCustomizations” statement6504 specifies the type of information indicated in the file and that the CSE definition begins from that statement. The CSE parametric definition statement6506 defines relevant parameters for the CSE, using the example inFIG. 65, the ‘Volunteers=no’ indicates that only the owner of the CSE may edit the definitions of the CSE. The “title”statement6508 defines a title associated with the CSE (i.e., ‘IndianapolisLocalSearch’), which may be displayed to a user(s) of the CSE. The description statement6510 defines a description associated with the CSE. TheContext statement6512 denotes the start of the definition of context information such as for example Facets and labels which may be utilized in the operation of the CSE tool. The /Context statement6522 defines the end of the context information.
• The LookAndFeel statement6524 may be used to redefine the appearance of the CSE when results are presented to the user, for example a logo or other customized appearance features may be defined. The SubscribedLinks statement6526 may allow a user to define one or more links which may be used by the CSE during a search process. The Adsense statement6528 may change the operation of advertisements within the presentation of the search results provided by the CSE. The EnterpriseAccount statement6530 indicates the nature of the user and billing information. The Facet statement6514 defines an element of the operation of the CSE, of which any number may exist. TheFacetItem statement6548 starts the definition of a facet item. TheLabel statement6552 defines a label with the name “Indianapolis_hotels” (i.e., name=“indianapolis_hotels”) which may be a label associated with a search result(s) which might be increased in ranking when the facet ‘IndianapolisHotels’ is activated. The Rewrite statement6556 may define one or more keywords which may be appended to a user query when a search is performed responsive to activation of the ‘IndianapolisHotels’ facet. The /Label statement6554 defines the end of the label definition of the label “indianapolis_hotels”. TheTitle statement6560 defines a Title associated with the facet item. The /FacetItem statement6550 indicates the end of the definition of the facet item. The /Facet statement6516 defines the end of facet definitions for the CSE. While a single facet item is defined in the example inFIG. 65, any number of facet items might be defined in a CSE customization file.
• The BackgroundLabels statement6518 denotes the beginning of the definition of one or more background labels associate with a CSE. The ‘background labels’ may define a type of modification to the search strategy which is associated with a text fragment designated by the Label statement. Background labels may be used to affect the ranking of search results as will be further described herein below with respect toFIG. 66. TheLabel statement6534 defines the name “boost_highest” to be associated with the parameters ‘mode=“BOOST”weight=“1”. This may indicate that a result produced by a URL associated with the label “boost_highest” may have its ranking increased by the maximum level allowed by the CSE. The Label statement6536 defines the name “boost_high” to be associated with the parameters ‘mode=“BOOST”weight=“0.85999999”. This may indicate that a result produced by a URL associated with the label “boost_high” may have its ranking increased by the 86% of the maximum level allowed by the CSE. The Label statement6538 defines the name “boost_med” to be associated with the parameters ‘mode=“BOOST”weight=“0.75999999”. This may indicate that a result produced by a URL associated with the label “boost_med” may have its ranking increased by the 76% of the maximum level allowed by the CSE. TheLabel statement6542 defines the name “boost_low” to be associated with the parameters ‘mode=“BOOST”weight=“0.25999999”. This may indicate that a result produced by a URL associated with the label “boost_low” may have its ranking increased by the 26% of the maximum level allowed by the CSE. The Label statement6544 defines the name “negative_boost” to be associated with the parameters ‘mode=“BOOST”weight=“−0.45999999”. This may indicate that a result produced by a URL associated with the label “negative_boost” may have its ranking decreased by the 46% of the maximum level allowed by the CSE. The Label statement6540 defines the name “_cse_heu_—1oztoew” to be associated with the parameters ‘mode=“FILTER”. This may indicate that a result produced by a URL associated with the label “_cse_heu_—1oztoew” may be exclusively selected, (i.e., if a result(s) is found associated with a URL associated with the label “_cse_heu_—1oztoew” it will be returned regardless of the ranking of other results). The Label statement6546 defines the name “_cse_exclude_heu_—1oztoew” to be associated with the parameters ‘mode=“EXCLUDE”. This may indicate that a result produced by a URL associated with the label “_cse_exclude_heu_—1oztoew” may be excluded, (i.e., if a result(s) is found associated with a URL associated with the label “_cse_exclude_heu_—1oztoew” it will be excluded regardless of the ranking of the results). The /CustomSeachEngine statement6562 defines the end of the CSE definitions. The /GoogleCustomizations statement6564 defines the end of the GoogleCustomizations definitions.
• Exemplary HTML6600 for defining a custom search engine using the Google® CSE methodology is illustrated inFIG. 66. While the example of using HTML to define a search tool within the framework defined by the Google® CSE, other equivalent technologies may be used within the scope and spirit of the embodiments herein, as are well known in the art. The HTML inFIG. 66 defines a search space and associates search parameters defined in theHTML6500 illustrated inFIG. 16.
• The header information6602 describes the version and encoding of the file. The GoogleCustomizations statement6604 defines the start of the customizations. TheAnnotations statement6606 identifies the start of a list of annotations associated with a custom search engine, and/or other tools.
• TheAnnotation statement6608 identifies the URL “indyrestaurant.compendiumsoftware.com/blog/dine-with-me*” as the subject of the annotation and “score=“1” as the ranking (i.e., the top rated result). The Label statement6612 associates the label name “_cse_heu_—1oztoew” which was defined in the HTML6500 (FIG. 65) with the URL “indyrestaurant.compendiumsoftware.com/blog/dine-with-me*”, which may cause the parameter ‘mode=“FILTER” to be associated with the URL “indyrestaurant.compendiumsoftware.com/blog/dine-with-me*” when being processed by a CSE tool. The /Annotation statement6610 denotes the end of the annotation of the URL “indyrestaurant.compendiumsoftware.com/blog/dine-with-me*”.
• TheAnnotation statement6614 identifies the URL “indianapolis.citysearch.com/profile/3935232/franklin_in/jim_o_brien_realty.html” as the subject of the annotation. The Label statement6618 associates the label name “_cse_exclude_heu_—1oztoew” which was defined in the HTML6500 (FIG. 65) with the URL “indianapolis.citysearch.com/profile/3935232/franklin_in/jim_o_brien_realty.html”, which may cause the parameter mode=“ELIMINATE” to be associated with the URL “indianapolis.citysearch.com/profile/3935232/franklin_in/jim_o_brien_realty.html” when being processed by a CSE tool. The /Annotation statement6616 denotes the end of the annotation of the URL “indianapolis.citysearch.com/profile/3935232/franklin_in/jim_o_brien_realty.html”.
• TheAnnotation statement6620 identifies the URL “www.indianapolis.com/” as the subject of the annotation. TheLabel statement6624 associates the label name “_cse_heu_—1oztoew” which was defined in the HTML6500 (FIG. 65) with the URL “www.indianapolis.com/”, which may cause the parameter mode=“FILTER” to be associated with the URL “www.indianapolis.com/” when being processed by a CSE tool. The /Annotation statement6622 denotes the end of the annotation of the URL “www.indianapolis.com/”.
• TheAnnotation statement6626 identifies the URL “indianapolis.citysearch.com/profile/3932254/noblesville_in/tom_james_realty.html” as the subject of the annotation. TheLabel statement6630 associates the label name “negative_boost” which was defined in the HTML6500 (FIG. 65) with the URL “indianapolis.citysearch.com/profile/3932254/noblesville_in/tom_james_realty.html”, which may cause the parameter mode=“FILTER” to be associated with the URL “indianapolis.citysearch.com/profile/3932254/noblesville_in/tom_james_realty.html” when being processed by a CSE tool. The /Annotation statement6628 denotes the end of the annotation of the URL “indianapolis.citysearch.com/profile/3932254/noblesville_in/tom_james_realty.html”.
• The Annotation statement6632 identifies the URL “www.colts.org/*” as the subject of the annotation. TheLabel statement6636 associates the label name “boost_high” which was defined in the HTML6500 (FIG. 65) with the URL “www.colts.org/*”, which may cause the parameter mode=“FILTER” to be associated with the URL “www.colts.org/*” when being processed by a CSE tool. The /Annotation statement6634 denotes the end of the annotation of the URL <www.colts.org/*>.
• TheAnnotation statement6638 identifies the URL “indianapolis.diningguide.com/*” as the subject of the annotation. TheLabel statement6642 associates the label name “boost_low” which was defined in the HTML6500 (FIG. 65) with the URL “indianapolis.diningguide.com/*”, which may cause the parameter mode=“FILTER” to be associated with the URL “indianapolis.diningguide.com/*” when being processed by a CSE tool. The /Annotation statement6640 denotes the end of the annotation of the URL “indianapolis.diningguide.com/*” The /Annotations statement6644 indicates the end of the annotations in theHTML6600. The /GoogleCustomizations statement6646 indicates the end of the customizations.
• While a static example and a few URLs and types of parametric adjustments have been used in the examples illustrated inFIG. 65 andFIG. 66 for the purposes of illustration, it is envisioned that annotations and parametric information might be generated dynamically and/or programmatically in order to continuously modify and update a search process and/or a search space which might be associated with one or more nodes of an index such as a taxonomy. Using such techniques, guides may provide content, resources, judgment and other forms of information which may be utilized to assist a guide(s), a user(s) and/or thesystem5000 in selecting a result(s), a resource(s), an advertisement(s), a profile(s), a guide(s) and/or other item(s).
• A custom search engine functionality may be used in order to narrow a search space and increase the importance of information associated with a category(ies), which may improve the probability that a search result provided by a keyword search using the CSE will be relevant to the category(ies), which may assist a person in finding a result more rapidly when a request has been associated with the category. Multiple CSE's which are associated with different topics and different search spaces may be provided, as described further herein.
• As illustrated inFIG. 67, anexemplary GUI6700 is provided for obtaining a search result. TheGUI6700 may be presented responsive to an action(s) by a person(s). TheGUI6700 may include search aquery box6702, asearch activation button6704, search vertical controls6706, presentation controls6708, selectedtopics window6710, selected topic icons6715, selected topics selection controls6720,advertising window6712,taxonomy topics window6725, taxonomy topic icons6730, taxonomy topic selection controls6732, taxonomy topic view controls6734, taxonomy topic window6738, information feed windows6740, information feed content indicators6742, and information feed viewing controls6744. TheGUI6700 may be used to obtain information regarding an actions selected, and/or may be used to provide information. For example, theGUI6700 may be provided to a guide responsive to activation of a control by a guide, to a user if a user elects to conduct an information search, or to system administrators, advertisers and/or other persons. TheGUI6700 may be presented on any suitable device(s) of the system5000 (FIG. 50).
• Thesearch query box6702 may indicate information associated with a request. For example, thequery box6702 may be used to enter text and/or other information which may be utilized by one or more resources. Thesearch activation button6704 may be used to initiate a search. The search vertical controls6706, which may be defined by information such as the HTML6500 (FIG. 65) and/or6600 (FIG. 66) may be used to indicate that a search is to be performed based on information associated with a search vertical. Using the example illustrated inFIG. 67, the ‘Sports’ searchvertical control6706amay be used to indicate that a search is be performed utilizing a search functionality and/or resources and/or annotations associated with sports. Likewise, the ‘Politics’ searchvertical control6706bmay be used to indicate that a search is be performed utilizing a search functionality and/or resources and/or annotations associated with politics, and the ‘Music’ searchvertical control6706cmay be used to indicate that a search is be performed utilizing a search functionality and/or resources and/or annotations associated with music. Any number of search vertical controls6706 may be provided in theGUI6700.
• The presentation controls6708 may be used to modify the presentation of information in theGUI6700. Using the example illustrated inFIG. 67, the ‘Expand all’presentation control6708amay cause a GUI such as theGUI6900 illustrated inFIG. 68 associated with all taxonomy topic windows6738 indicated in thetaxonomy topics window6725 and/or information feed windows6740 to be presented. Similarly, the ‘Hide all’presentation control6708bmay cause any GUIs such as the GUI6800 (FIG. 67A) associated with any taxonomy topic windows6738 and/or information feed windows6740 to be hidden from view. The ‘Save Settings’presentation control6708cmay cause the current settings of hiding and/or displaying information in theGUI6700 to be stored. Any number of presentation controls6708 may be included in theGUI6700.
• The selectedtopics window6710 may include information of selected topics which may be linked with one or more resources. Topics and/or resources presented may be determined based on any information indicated in the database5020 (FIG. 50). For example, categorizations associated with a guide which may have received a high level of search queries, and/or categorizations which may have received a high level of new information associations, and/or categorizations selected based on a guide history and/or user history or other information associated with a request may be presented in the selectedtopics window6710. A selected topics icons6715 may include a visual indicator of a category within an index indicated in the database5020 (FIG. 50). A visual indicator may include any type of information such as picture, number, etc. In at least one embodiment, an icon which may be associated with a trademark, logo or other similar information may be presented. Using the example illustrated inFIG. 67, the ‘joker’ selectedtopics icon6715amay indicate resources associated with jokes, the ‘push-pin’ selectedtopics icon6715bmay indicate resources associated with location specific information such as maps, etc. and the ‘info’ selectedtopics icon6715cmay indicate resources associated with instructions for using theGUI6700. A previously mentioned, assistance information associated with a category may be provided based on a category associated with a request. A selected topics icon6715 may be activated by for example ‘clicking on’ the icon, or other equivalent actions. Activation of a selected topics icon6715 may cause a GUI associated with the selected topics icon6715 to be presented. The selected topics selection controls6720 may include a textual and/or numeric indicator of a category or node within an index indicated in the database5020 (FIG. 50). A textual and/or numeric indicator may include any type of information such as text, a number, etc. In at least one embodiment, text or other information which may be associated with a node indicated in an index may be presented. For example, information of a keyboard ‘short-cut’, or a description, or any other sort of indicator may be provided. Using the example illustrated inFIG. 67, the ‘Jokes’ selectedtopics selection control6720amay indicate resources associated with jokes, the ‘Local’ selectedtopics selection control6720bmay indicate resources associated with location specific information such as maps, etc. and the ‘Help’ selectedtopics selection control6720cmay indicate resources associated with instructions for using theGUI6700. A selected topics selection control6720 may be activated by for example ‘clicking on’ the text, or other equivalent actions. Activation of a selected topics selection control6720 may cause a GUI associated with the selected topics selection control6720 to be presented. Any number of selected topics icons6715 and/or selected topics selection controls6720 may be provided in theGUI6700.
• Theadvertising window6712 may include content such as sponsored content or advertisements, or any other type of information. Any number ofadvertising windows6712 may be included in theGUI6712. Information presented in theadvertising window6712 may be selected based on any information indicated in the database5020 (FIG. 50). In at least one embodiment, information indicated in theadvertising window6712 may be selected based on a category and/or other information associated with a request.
• Thetaxonomy topics window6725 includes information of one or more nodes indicated in an index indicated in the database5020 (FIG. 50). Content of thetaxonomy topics window6725 may be determined based on various factors. For example, top-level nodes such as a node(s) associated with a general topic may be presented, and/or information of a node(s) associated with a request(s), or information of a node(s) associated with a guide(s) and/or a user(s) may be presented. The taxonomy topic icons6730 may include a visual indicator of a category or node within an index indicated in the database5020 (FIG. 50). A visual indicator may include any type of information such as picture, number, etc. In at least one embodiment, an icon which may be associated with a trademark, logo or other similar information may be presented. Using the example illustrated inFIG. 67, the ‘people’taxonomy topics icon6730amay indicate resources associated with people, the ‘push-pin’taxonomy topics icon6730bmay indicate resources associated with location specific information such as maps, etc. and the ‘baseball’taxonomy topics icon6730cmay indicate resources associated with sports. A taxonomy topics icon6730 may be activated by for example ‘clicking on’ the icon, or other equivalent actions. Activation of a taxonomy topics icon6730 may cause a GUI associated with the taxonomy topics icon6730 to be presented. The taxonomy topics selection controls6732 may include a textual and/or numeric indicator of a category or node within an index indicated in the database5020 (FIG. 50). A textual and/or numeric indicator may include any type of information such as text, a number, etc. In at least one embodiment, text or other information which may be associated with a node indicated in a data structure may be presented. For example, information of a keyboard ‘short-cut’, or a description, or any other sort of indicator may be provided. Using the example illustrated inFIG. 67, the ‘People Info’ taxonomytopics selection control6732amay indicate resources associated with people, the ‘Local Info’ taxonomytopics selection control6732bmay indicate resources associated with location specific information such as maps, etc. and the ‘Sports’ taxonomytopics selection control6732cmay indicate resources associated with instructions for using theGUI6700. A taxonomy topics selection control6732 may be activated by for example ‘clicking on’ the text, or other equivalent actions. Activation of a taxonomy topics selection control6732 may cause a GUI associated with the taxonomy topics selection control6732 to be presented.
• The taxonomy topics viewing controls6734 may be used to reveal and/or hide a GUI such as the GUI6800 (FIG. 67A) associated with a taxonomy topic which may be indicated in a taxonomy topic window6738. Using the example illustrated inFIG. 67, the taxonomy topic viewing controls6734amay include arrows which expand and hide a GUI associated with the topic ‘People Info’ indicated in thetaxonomy topic window6738a. Similarly, the taxonomy topic viewing controls6734bmay include arrows which expand and hide a GUI associated with the topic ‘Local Info’ indicated in thetaxonomy topic window6738b, and the taxonomy topic viewing controls6734cmay include arrows which expand and hide a GUI such as the GUI6800 (FIG. 67A) associated with the topic ‘Sports’ indicated in thetaxonomy topic window6738c. Any number of taxonomy topics icons6715 and/or taxonomy topics selection controls6732, taxonomy topics viewing controls and taxonomy topic windows6738 may be provided in theGUI6700.
• The information feed windows6740 may include information feed content indicators6742, and information feed viewing controls6744. For example, theinformation feed window6740aincludes the ‘Google Headline News’ RSS informationfeed content indicator6742a, and the ‘arrow’ information feed viewing controls6744a, which may cause a GUI such as theGUI7000 illustrated inFIG. 69 associated with a resource indicated in the database5020 (FIG. 50) to be provided. Similarly theinformation feed window6740bincludes the ‘Search Buzz’ RSS informationfeed content indicator6742b, and the ‘arrow’ information feed viewing controls6744b, which may cause a GUI associated with the resource ‘Search Buzz’ to be provided.
• As illustrated inFIG. 67A, aGUI6800, which includes theGUI6900, may be presented when the ‘down’ arrow of the taxonomytopic viewing control6734cin thetaxonomy topic window6738cis activated.
• TheGUI6900 illustrated inFIG. 68 may be associated with any node of an index indicated in the database5020 (FIG. 50). TheGUI6900 may be presented as part of another GUI as illustrated inFIG. 67A, and/or as a ‘stand alone’ web page as illustrated inFIG. 68. TheGUI6900 may includetopic indicator icon6950,topic selection indicator6955, topic viewing controls6960, resource information windows6910, taxonomy information indicators6912, customsearch query box6916, customsearch action control6918, organic search topic resource indicators6920, sponsored search topic resource indicators6925, advertising information indicators6927, affiliate search topic resource indicators6930, and affiliated sponsored search topic indicators6935.
• Thetopic indicator icon6950 may include a visual indicator of a category or node within an index indicated in the database5020 (FIG. 50). A visual indicator may include any type of information such as picture, number, etc. In at least one embodiment, an icon which may be associated with a trademark, logo or other similar information may be presented. Atopic icon6950 may be activated by for example ‘clicking on’ the icon, or other equivalent actions. Activation of atopic icon6950 may cause a GUI associated with thetaxonomy topics icon6950 to be presented. Thetopic selection indicator6955 may include a textual and/or numeric indicator of a category or node within an index indicated in the database5020 (FIG. 50). A textual and/or numeric indicator may include any type of information such as text, a number, etc. In at least one embodiment, text or other information which may be associated with a node indicated in a data structure may be presented. For example, information of a keyboard ‘short-cut’, or a description, or any other sort of indicator may be provided. Atopic selection control6955 may be activated by for example ‘clicking on’ the text, or other equivalent actions. Activation of atopic selection control6955 may cause a GUI associated with thetopic selection control6955 to be presented. The topic viewing controls6960 may be used to reveal and/or hide a GUI such as theGUI6900 associated with a node which may be indicated in atopic indicator icon6950 and/or atopic selection control6955. The resource information windows6910 may include information and controls which may be used to take actions regarding information which may be associated with one or more nodes within an index.
• Theresource information window6910bincludes a customsearch query box6916 and anaction button6918. The customsearch query box6916 may indicate information associated with a request. For example, the customsearch query box6916 may be used to enter text and/or other information which may be utilized by one or more resources. The customsearch action control6918 may be used to initiate a search, which may be based on information indicated in theGUI6900.
• Theresource information window6910aincludes taxonomy information indicators6912. The taxonomy information indicators6912 may be used to select and/or display information associated with a taxonomy or index. Thetaxonomy information indicator6912amay indicate a node associated with ‘Sports’ which may be a general topic within an index. Activation of thetaxonomy information indicator6912amay cause information associated with an index to be presented. For example, if the ‘+’ in thetaxonomy information indicator6912ais activated, information of other generalized nodes within an index may be provided in theresource information window6910a, which may allow display of information associated with a node to be displayed by activating an indicator associated with the node. The taxonomy information indicator6912bmay indicate a node associated with ‘Sports>Motorsports’ which may be a more specific topic within an index. Activation of the taxonomy information indicator6912bmay cause information associated with an index to be presented. For example, if the ‘+’ in the taxonomy information indicator6912bis activated, information of other nodes within an index may be provided in theresource information window6910a, which may allow display of information associated with a node to be displayed by activating an indicator associated with the node. For example, other nodes associated with ‘Sports’ such as ‘Sports>Football’ and/or ‘Sports>Golf’ might be provided. Thetaxonomy information indicator6912cmay indicate a node associated with ‘Sports>Motorsports>Indianapolis 500’ which may be a more specific topic within an index. Activation of thetaxonomy information indicator6912cmay cause information associated with an index to be presented. For example, if the ‘+’ in thetaxonomy information indicator6912cis activated, information of other nodes within an index may be provided in theresource information window6910a, which may allow display of information associated with a node to be displayed by activating an indicator associated with the node. For example, other nodes associated with ‘Sports>Motorsports’ such as ‘Sports>Motorsports>Daytona500’ and/or ‘Sports>Motorsports>Brickyards400’ might be provided. Other information regarding a node may be provided in theGUI6900 responsive to activation of a taxonomy information indicator6912. For example, activation of a taxonomy information indicator6912 may cause thetopic indicator icon6950 and/or thetopic selection control6955 to be modified.
• Theresource information window6910cincludes organic search topic resource indicators6920. The organic search topic resource indicators6920 may indicate information selected based on criteria which may exclude any compensation information for a guide and/or the providers of the search system5030 (FIG. 50). Theorganic search indicator6920amay indicate information of a resource used most frequently by users in locating information regarding ‘horses running in the 2008 Derby’. Theorganic resource indicator6920bmay indicate information of a resource associated with historical information of ‘past winners and stats’. Theorganic resource indicator6920cmay indicate information of ‘news and coverage’. Activation of an organic search topic resource indicator may for example cause a webpage(s) and/or other information associated with a resource to be presented. Any criteria may be applied to select resources which may be indicated in an organic search topic resource indicator6920. Any number of organic search topic resource indicators may be presented in theGUI6900. An order of presentation of organic resource indicators6920 may be based on a ranking and/or rating of a resource(s).
• Theresource information window6910dincludes sponsored search topic resource indicators6925. The sponsored search topic resource indicators6925a-6925imay indicate information selected based on criteria which may include compensation information for a guide and/or the providers of the search system5030 (FIG. 50). For example, the ‘Yahoo Sports’ sponsoredsearch indicator6925amay indicate information of a resource associated with a resource used most frequently by users which may provide advertising revenue based on activity(ies) associated with the search system5030 (FIG. 50). The ‘MLB baseball’ sponsoredresource indicator6925bmay indicate information of a resource associated Major League Baseball, which may be presented in an order based at least in part on advertising revenue. The ‘NFL Football’ sponsoredresource indicator6925cmay indicate information of a resource associated with NFL football, which may be presented in an order based at least in part on advertising revenue, bids, etc. Activation of a sponsored search topic resource indicator6925 may for example cause a webpage(s) and/or other information associated with a resource to be presented. Any criteria may be applied to select resources which may be indicated in a sponsored search topic resource indicator6910. Any number of sponsored search topic resource indicators6925 may be presented in theGUI6900.
• Theresource information window6910eincludes advertising information indicators6927. The advertising information indicators6927 may indicate information of a product(s) and/or service(s) selected based on criteria which may include any compensation information for a guide(s) and/or the providers of the search system5030 (FIG. 50). The advertising information indicators may be used to provide advertising and/or other content. The ‘NFL Draft page’advertising information indicator6927amay indicate information of a product and/or service, which may be presented in an order based at least in part on advertising revenue. The ‘schedule for the upcoming season’advertising information indicators6927bmay indicate information of a resource associated with for example tickets and/or schedule information, which may be presented in an order based at least in part on advertising revenue, bids, etc. Activation of an advertising information indicator6927 may for example cause a webpage(s) and/or other information associated with a resource to be presented. Any criteria may be applied to select resources which may be indicated in an advertising information indicator6927. Any number of advertising information indicators6927 may be presented in theGUI6900.
• Theresource information window6910fincludes affiliate search topic resource indicators6930. The affiliate search topic resource indicators6930 may indicate information of a product(s) and/or service(s) selected based on criteria which may include an affiliation and/or other relationship between a provider of a resource(s) and the providers of the search system5030 (FIG. 50). The affiliate search topic resource indicators6930 may be used to provide access to a resource and/or other content. The ‘Playoff Teams & Schedule’ affiliate searchtopic resource indicator6930amay indicate information of a resource(s), which may be presented in an order based at least in part on an affiliation. The ‘scoreboard’ affiliate searchtopic resource indicator6930bmay indicate information of a resource associated with for example current and/or historical game scores, which may be presented in an order based at least in part on affiliation, popularity, etc. The ‘Stats and Rosters’ affiliate searchtopic resource indicator6930c, may indicate information regarding statistical and personnel information. Activation of an affiliate search topic resource indicator6930 may for example cause a webpage(s) and/or other information associated with a resource to be presented. Any criteria may be applied to select resources which may be indicated in an affiliate search topic resource indicator6930. Any number of affiliate search topic resource indicators6930 may be presented in theGUI6900.
• Theresource information window6910gincludes affiliated sponsored search topic indicators6935. The affiliated sponsored search topic indicators6935 may indicate information of a product(s) and/or service(s) selected based on criteria which may include advertising revenue and an affiliation and/or other relationship between a provider of a resource(s) and the providers of the search system5030 (FIG. 50). The affiliated sponsored search topic indicators6935 may be used to provide access to a resource and/or other content. The ‘Odds on major games and events’ affiliated sponsoredsearch topic indicator6935amay indicate information of a resources, which may be presented in an order based at least in part on an affiliation(s) and/or advertising information. The ‘covers.com Complete Odds’ affiliated sponsoredsearch topic indicator6935bmay indicate information of a resource associated with for example wagering information, which may be presented in an order based at least in part on affiliation, advertising, popularity, etc. Activation of an affiliated sponsored search topic indicator6935 may for example cause a webpage(s) and/or other information associated with a resource to be presented. Any criteria may be applied to select resources which may be indicated in an affiliated sponsored search topic indicator6935. Any number of affiliated sponsored search topic indicators6935 may be presented in theGUI6900.
• As illustrated inFIG. 69, theGUI7000, which includes theGUI7015 may be presented if the ‘arrow’ informationfeed viewing control6744aof theinformation feed window6740ais activated. TheGUI7015 may be presented as an element of a GUI such as theGUI7000 and/or may be presented as a ‘stand-alone’ GUI. TheGUI7015 may include information feed resource selection indicators7005a-7005f, and information feed resource summary information indicators7010a-7010f. The information feed resource selection indicators7005 and/or the information feed summary information indicators7010 may be presented in an order based on information utilized by a provider of the information feed resource associated with the informationfeed content indicator6742a. Using the example illustrated inFIG. 69, the ‘More than 18000 buried’ information feedresource selection indicators7005amay provide access to content and/or other information associated with a first news story, and the ‘Himalayan Times’information feedsummary information indicator7010amay present summary information regarding the first news story. Likewise, the ‘Officials assess damage’ information feedresource selection indicators7005bmay provide access to content and/or other information associated with a second news story, and the ‘Boston Globe’ information feedsummary information indicator7010bmay present summary information regarding the second news story. Any type of information feed services and/or information may be provided in theGUI7015.
• The GUI's6700,6800,6900, and7000 may be utilized to track activities. For example, activation of an element(s) of a GUI may be used to determine usage of items indicated in a GUI, which may be used to determine compensation, ratings, etc. Features of a GUI or other interface, such as voice xML, IVR, touch screen, keypad interface, or other interface(s) known in the art may be generated in order to provide a system for tracking activity which may be associated with information indicated in the database5020 (FIG. 50). As previously noted, while thedatabase5020 is illustrated as a single element of thesystem5000, any storage media available to any element(s) of thesystem5000 may be a part of thedatabase5020.
• A system is disclosed whereby a wiki and/or other content may be associated with a taxonomy or index. A guide(s) may be registered and may be associated with one or more nodes or categorizations indicated in an index. A guide(s) may associate various types of information with the index based on the association of the guide(s) with the index. The system may associate information, which may include search tools, resources, and/or other media with the index. The information in the wiki and the search tool(s) may be continuously modified in order to provide information responsive to a request. Information in a wiki may be expanded by a search tool, which may search and rank resources from one or more search spaces which may be outside a search space originally defined. Rankings and ratings of the information associated with the index may be continuously modified based on the actions of a guide(s), a user(s) and/or system administrators.
• Automated and/or human-assisted processes may be applied in order to optimize relevance of result(s), advertisement(s), resource(s), and/or guide(s) selected to respond to a request. GUIs which may be utilized to obtain information and provide information are disclosed. GUIs may be created, presented and/or modified based on information indicated in a database which may include information of a guide(s), a user(s), a resource(s), an advertisement(s), a categorization(s), a keyword(s), a profile(s), an index(es), a wiki(s), a request(s), a rating(s) and/or other information. A ‘virtual wiki’ may be provided which may be utilized by a user(s), a guide(s), a resource(s), an advertiser(s), a system administrator(s), an affiliate(s), etc. in order to manage content, compensation, activities, selection, etc.
• The present invention may be implemented using a program stored, for example, in a computer-readable storage medium such as a CD-ROM, etc., or using one or more specialized terminals, devices or systems that is enabled to execute operation(s) described herein. That is, all or part of the operations disclosed herein may be implemented using hardware or software. The present invention may be recorded on a computer readable storage medium for causing a computer to execute operations disclosed herein. The computer readable storage medium includes any technology enabled to store information including data, programs, etc., such as but not limited to a floppy disk, a CD-ROM, a CD-R/W, a DVD, a memory card, etc.
• The many features and advantages of the claimed invention are apparent from the detailed specification and thus, it is intended by the appended claims to cover all such features and advantages of the claimed invention that fall within the true spirit and scope of the invention. Further, since numerous modifications and changes will readily occur to those skilled in the art, it is not desired to limit the invention to the exact construction and operation illustrated and described for the disclosed embodiments, and accordingly all suitable modifications and equivalents may be resorted to, falling within the scope of the claimed invention. It will further be understood that the phrase “at least one of A, B and C” may be used herein as an alternative expression that means “one or more of A, B and C.”

Claims (20)

What is claimed is:

1. A computer implemented method for improving resource utilization, comprising:

receiving a request;

submitting the request to a resource which performs a conversion of content indicated by the request;

selecting a human assistant when the conversion requires a review by the human assistant; and

providing a response to a source of the request based on an output of the conversion.

2. The method ofclaim 1, further comprising:

selecting the human assistant when a ranking assigned to the review is a highest ranking for tasks which the human assistant is eligible to perform.

3. The method ofclaim 1, further comprising:

selecting the human assistant based on a number of times that human assistants have reviewed outputs of the resource for the conversion.

4. The method ofclaim 1, further comprising:

selecting the human assistant based on a number of times the review by the human assistant has been required by requests submitted by a source of the request.

5. The method ofclaim 1, further comprising:

presenting information of the request and the output to the human assistant when the conversion does not require the review by the human assistant; and

determining a rating of the human assistant for the conversion based on the review.

6. The method ofclaim 1, further comprising:

presenting information of the request and the output to the human assistant when the conversion does not require the review by the human assistant;

comparing the output of the resource to a result obtained from another resource; and

delivering the review and the output of the review to the other resource when an action of the human assistant indicates that the result does not match the output.

7. The method ofclaim 1, further comprising:

obtaining demographic or geographic information of a source of the request; and

selecting the human assistant based on a number of requests associated with the information have been submitted to the resource.

8. The method ofclaim 1, further comprising:

submitting the request to the resource based on a number of human assistants registered to perform the conversion performed by the resource.

9. The method ofclaim 1, wherein the resource is a highest ranking automated resource based on previous reviews by human assistants.

10. A system, comprising:

a search service device receiving a request, submitting the request to a resource which performs a conversion of content indicated by the request, selecting a human assistant when the conversion requires a review by the human assistant, and providing a response to a source of the request based on an output of the conversion;

a resource device receiving information of the request; and

a guide device providing the review when the conversion requires the review by the human assistant.

11. The system ofclaim 10, further comprising:

a user device submitting the query and receiving the response.

12. The system ofclaim 10, wherein the review is performed subsequent to the response being provided to a user submitting the query.

13. A non-transitory computer readable medium storing therein a program for causing a computer to execute an operation including optimizing usage of providers, comprising:

receiving a request;

submitting the request to a resource which performs a conversion of content indicated by the request;

selecting a human assistant when the conversion requires a review by the human assistant; and

providing a response to a source of the request based on an output of the conversion.

14. The computer readable medium ofclaim 13, wherein the operation further comprises:

identifying the resource based on selections of resources by human assistants registered to perform the conversion.

15. The computer readable medium ofclaim 13, wherein the operation further comprises:

identifying the resource based on a structured query associated with the request by the human assistant.

16. The computer readable medium ofclaim 13, wherein the operation further comprises:

selecting the human assistant when the human assistant has achieved a proficiency criterion based on a number of correct reviews.

17. The computer readable medium ofclaim 13, wherein the operation further comprises:

obtaining metadata associated with the output; and

providing the response based on a search by a human searcher selected based on the metadata.

18. The computer readable medium ofclaim 13, wherein the operation further comprises:

obtaining metadata associated with the output; and

providing the response based on a search performed by submitting the request to a search engine determined based on a ranking of the search engine for the metadata.

19. The computer readable medium ofclaim 13, wherein the operation further comprises:

selecting the human assistant when the output does not match a result obtained from at least one other resource which performs the conversion.

20. The computer readable medium ofclaim 13, wherein the operation further comprises:

providing the output to human assistants; and

selecting the resource based on a number of times the output is accepted by the human assistants compared to another resource.

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