CROSS-REFERENCE TO RELATED APPLICATIONSThis application is a continuation of U.S. patent application Ser. No. 09/900,989, filed Jul. 9, 2001, now U.S. Pat. No. 8,010,455, the disclosure of which is incorporated in entirety herein by reference. This application claims benefit of U.S. Provisional Application Ser. No. 60/282,554, filed Apr. 9, 2001, the disclosure of which is incorporated herein by reference.
BACKGROUND AND SUMMARY OF THE INVENTIONThe invention pertains to waste processing systems and methods, and more particularly to a waste processing network.
A waste producing entity generates hazardous wastes, and/or industrial wastes along with other by-products (solid waste, refuse, recyclables and reuse products) in its ordinary course of business. Generally, a waste component will refer to any one of the above-mentioned wastes or by-products. Compliance with regulations governing the management of these waste components is a critical requirement for a waste producing entity. To assist these waste producing entities, numerous waste management vendors offer services to manage these waste components. However, most vendors do not have the capability to handle all waste components, and thus the waste producing entity must engage multiple vendors to handle all its waste components. Illustratively, one particular vendor may provide treatment and disposal of hazardous wastes, but does not provide for the recycling of plastics. Accordingly, the waste producing entity must engage another vendor for the recycling of plastics it produces.
Each separate vendor is concerned only with the waste component(s) for which it is responsible, resulting in a fragmented waste management system and increased costs for the waste producing entity. Engaging multiple vendors increases administrative costs and potential liability for the waste producing entity, and makes it difficult for the waste producing entity to obtain complete assessments and information about its waste management activities. Each vendor uses different report formats detailing waste component management, requiring the waste producing entity to cull waste management data from a variety of different reports, thus increasing costs and time associated with waste management data collection. Furthermore, each vendor is pushing the service and technology they offer to maximize the spending provided by the entity. Thus, each vendor has little or no concern for the waste components managed by other vendors, and thus there is no incentive to achieve the most economical method of managing the entirety of the waste producing entity's waste components.
In accordance with the invention, a waste management system is provided that includes waste management data from a plurality of vendors. The waste management data is associated with each respective vendor.
Also according to the invention, the waste management data includes processing technology and performance data for each of the plurality of vendors.
Also according to the invention, the system includes an entity profile for a waste producing entity. The entity profile includes data related to waste components created by the waste producing entity.
Also according to the invention, the entity profile includes the manner in which these waste components are generated and the means in which these waste components are disposed.
Also according to the invention, creation of the entity profile also includes evaluating means to minimize or change the resultant make-up of the waste components being generated.
Also according the invention, creation of the entity profile includes evaluating the alternative raw materials used by the waste producing entity to minimize overall costs to the entity by minimizing the acquisition costs of these materials and by minimizing the waste processing costs associated with resulting wastes components derived from these materials.
Also according to the invention, the system compares the vendor waste management data to the entity profile to determine a recommended set of vendors, technologies, and processes to provide an overall waste management service for the waste producing entity.
Also according to the invention, the system stores waste component processing data for each waste producing entity. The waste component processing data includes information related to waste components processed by each vendor for the waste producing entity.
Also according to the invention, the system stores and manages regulatory data. The regulatory data includes information required to satisfy reporting requirements.
Also according to the invention, the system generates reports for a waste producing entity from the waste component processing data to satisfy reporting requirements based on regulatory data.
Also according to the invention, the waste management system includes a plurality of sensors located at a plant, the sensors connected to the waste management system through a network. The sensors provide information regarding waste produced by the plants to the waste management network, and the waste management network automatically notifies recommended vendor(s) of the waste processing requirements of each respective plant.
Also according to the invention, the system generates custom reports as determined by the waste producing entity.
A waste management method for managing the waste processing of waste components produced by a waste producing entity is disclosed. The method includes the steps of evaluating waste processing requirements of a waste producing entity; evaluating waste processing capabilities of a plurality of vendors; comparing the waste processing capabilities of each of the plurality vendors to the waste processing requirements of the waste producing entity; and selecting a set of vendors from the plurality of vendors to provide waste management service for the waste producing entity, the selection based on the comparison.
A waste management system for managing the waste processing of waste components produced by a waste producing entity is also disclosed. The system comprises means for storing waste processing requirements data of the waste producing entity; means for storing waste processing capabilities data for a plurality of vendors; means for comparing the waste processing capabilities data of each of the plurality vendors to the waste processing requirements data of the waste producing entity; and means for selecting a set of vendors from the plurality of vendors to provide waste management service for the waste producing entity based on the comparison.
Another waste management system is disclosed. The system comprises a computer storage medium storing waste management data associated with a plurality of vendors having waste management capabilities and providing waste management services and entity profile data associated with a plurality of waste producing entities having waste processing requirements and producing waste components; and a first computer system configured to access the computer storage medium and stored waste management data and entity profile data, and further configured to associate a set of vendors from the plurality of vendors to provide waste management service for the waste producing entity.
Another waste management method is also disclosed. The method includes the steps of creating a service network including a plurality of waste processing vendors; evaluating the waste processing capabilities of each of the waste processing vendors in the service network; receiving a waste processing service request from a waste producing entity; comparing the waste processing service request to the capabilities of the waste processing vendors in the service network; and selecting a vendor from the service network to fulfill the waste processing service request.
BRIEF DESCRIPTION OF THE DRAWINGSThe above-mentioned and other features of the present invention and the manner of attaining them will become more apparent, and the invention itself will be better understood by reference to the following description of the invention, taken in conjunction with the accompanying drawings:
FIG. 1 is a block diagram illustration of a waste management system according to the exemplary disclosure used to provide waste management of waste produced by waste producing entities by using several vendors;
FIG. 2 depicts a database association of waste management data, entity profiles, waste component processing data, and regulatory data used in the waste management system;
FIG. 3 is a flow diagram describing the process of determining recommended vendors based on a waste producing entity profile;
FIG. 4 is a flow diagram of the processing of waste components produced by a waste producing entity, including the step of generating reports in accordance with regulatory requirements;
FIG. 5 is a block diagram illustration of the waste management system, wherein the vendors, waste producing entities and waste management system are interconnected through the Internet;
FIG. 6 is a block diagram illustration of the waste management system, wherein the vendors, waste producing entities and waste management system are interconnected through the Internet, and wherein one of the entities includes several separate plants, and one of the vendors includes several separate stations;
FIG. 7 is a block diagram illustration of the waste management system, wherein a plurality of plants having a plurality of sensors is connected to the waste management system through a network. The sensors provide information regarding waste produced by the plants to the waste management network, and the waste management network automatically notifies recommended vendor(s) of the waste processing requirements of each respective plant;
FIG. 8A is a flow diagram describing the process of creating and maintaining an entity profile;
FIG. 8B is a flow diagram describing the process of creating and maintaining an entity baseline;
FIG. 8C shows several records in an illustrative entity baseline;
FIG. 8D is a block diagram of various stages of waste and by-product producing processes associated with a waste producing entity;
FIG. 9 is an flow diagram describing the process of creating and maintaining waste management data;
FIG. 10A is a flow diagram describes a process of receiving an entity order for waste management and the processing of that order;
FIG. 10B is a flow diagram describing the process of choosing a vendor to respond to an entity order, wherein the entity order comprises a list of items;
FIG. 10C depicts a database association of waste producing entities, items, and vendors;
FIG. 10D is a block diagram illustrating the association of items and vendors to a particular waste producing entity;
FIG. 11 is an application screen associated with the present invention, the application screen displaying a company list, wherein the listed companies are waste producing entities;
FIG. 12 is another application screen associated with the present invention, the application screen displaying a company hierarchy for a selected company;
FIG. 13A is another application screen associated with the present invention, the application screen displaying a customer list, the customer list grouped according to a company hierarchy;
FIG. 13B is another application screen associated with the present invention, the application screen displaying a service site list;
FIG. 13C is another application screen associated with the present invention, displaying a service site detail screen wherein a service provider associates a service site with a customer and company;
FIG. 13D is another application screen associated with the present invention, displaying a supplier usage screen wherein the service provider associates a supplier with a service site, wherein the supplier is a vendor;
FIG. 14 is another application screen associated with the present invention, the application screen displaying a list of wastestreams associated with a customer;
FIG. 15 is another application screen associated with the present invention, the application screen providing an interface to define the details of a particular wastestream and input associated data;
FIG. 16 is another application screen associated with the present invention, the application screen providing an interface to define particular characteristics of a particular wastestream;
FIG. 17 is another application screen associated with the present invention, the application screen providing an input field for a particular characteristic selected from the list of particular characteristics listed inFIG. 16;
FIG. 18 is another application screen associated with the present invention, the application screen providing an interface to associate a particular wastestream with federal regulatory hazard codes;
FIG. 19 is another application screen associated with the present invention, the application screen providing an interface to associate a particular wastestream with state regulatory hazard codes
FIG. 20 is another application screen associated with the present invention, the application screen associating a supplier with a wastestream;
FIG. 21 is another application screen associated with the present invention, the application screen providing an interface to associate supplier data with a wastestream;
FIG. 22 is another application screen associated with the present invention, the application screen displaying an item list associated with a customer, and providing an interface to create new items, and wherein the customer is a waste producing entity;
FIG. 23 is another application screen associated with the present invention, the application screen providing an interface through which the service provider inputs item details for an item in an item list;
FIG. 24 is another application screen associated with the present invention, the application screen providing an interface through which the service provider sets the price of a particular item;
FIG. 25 is another application screen associated with the present invention, the application screen providing an interface to associate a supplier to an item listed in the customer's item list;
FIG. 26 is another application screen associated with the present invention, the application screen providing an interface through which the service provider associates supplier data with an item;
FIG. 27 is another application screen associated with the present invention, the application screen providing a list of suppliers;
FIG. 28 is another application screen associated with the present invention, the application screen providing a list of transporter suppliers;
FIG. 29 is another application screen associated with the present invention, the application screen providing an interface through which the service provide adds or updates supplier transport data;
FIG. 30 is another application screen associated with the present invention, the application screen providing a list of supplier disposal facilities;
FIG. 31 is another application screen associated with the present invention, the application screen providing an interface through which the service provide adds or updates supplier disposal facility data;
FIG. 32 is another application screen associated with the present invention, the application screen displaying a list of items available to the customer;
FIG. 33 is another application screen associated with the present invention, the application screen providing an interface through which the customer inputs quantity and transportation data associated with a particular service order;
FIG. 34 is another application screen associated with the present invention, the application screen providing an interface through which the customer provides the required service date, accounting data, and special instructions regarding the service order;
FIG. 35 is another application screen associated with the present invention, the application screen providing the service provider details associated with the customer's service order;
FIG. 36 is another application screen associated with the present invention, the application screen providing an interface through which the service provider sends the service order and related requirements to a supplier;
FIG. 37 is another application screen associated with the present invention, the application screen providing the supplier an invoicing interface though which the supplier invoices the service order;
FIG. 38 is another application screen associated with the present invention, the application screen providing the supplier a further invoicing interface though which the supplier inputs data particular to the invoiced service order;
FIG. 39 is another application screen associated with the present invention, the application screen providing the supplier an interface through which the supplier inputs the service occurrence charges;
FIG. 40 is another application screen associated with the present invention, the application screen providing the service provider an interface through which the service provider views and modifies the supplier invoice relating to the service order;
FIG. 41 is another application screen associated with the present invention, the application screen providing the customer a list of automatically generated reports relating to the customer's waste processing; and
FIG. 42 is another application screen associated with the present invention, the application screen displaying a wastestream volume detail report.
DETAILED DESCRIPTION OF THE DRAWINGSAs shown inFIG. 1, a preferred embodiment of awaste management system10 includes aservice provider11 arranging service betweenwaste producing entities20,30, andvendors40,60,80.Waste producing entities20,30 each produce one or more waste components. For example,entity20 may produce a hazardous waste as a first waste component, and a recyclable plastic as a second waste component.Waste management vendors40,60,80 are separate entities, each with the capability to manage a portion of the waste components produced bywaste producing entities20,30. For example,vendor40 may have the capability to manage hazardous waste produced byentity20, andvendor60 may have the capability to manage recyclable plastics produced byentity20.Vendors40,60,80 can have exclusive capabilities, meaning that the capability to handle any one waste component by one vendor is not shared by the remaining vendors. Alternatively,Vendors40,60,80 can have nonexclusive capabilities, meaning that the capability to handle any one waste component by any one vendor is shared by one or more remaining vendors. Moreover, the capabilities of various vendors to handle the same waste component may involve different technologies and charges (i.e., costs). The set ofvendors40,60, and80 form a waste service network.
As shown inFIG. 2,system10 is configured to receive information related to the production and management of waste components. For example,system10 is configured to collect vendorwaste management data110 for eachvendor40,6080. Illustratively, vendorwaste management data110 includes information regarding a vendor's capability to process various types of waste components (e.g., hazardous waste, industrial waste, refuse, recyclable plastics, recyclable cardboard, etc.), and costs associated with the processing. The system is also configured to create and storeentity profile data120 for eachentity20,30.Entity profile data120 illustratively include what waste components are produced by each entity, the manner in which each waste component is produced, the volume of each waste component produced, and how the waste components are stored. Entity profile data also includes processing costs associated with each waste component produced. Additionally,entity profile data120 also include jurisdictional data. Jurisdictional data includes the jurisdiction of thewaste producing entity20,30 (e.g. state and federal indicia).
Thesystem10 is further configured to collect wastecomponent processing data130 from eachvendor40,6080. Wastecomponent processing data130 illustratively include information related to waste components processed by eachvendor40,60,80 for eachwaste producing entity20,30, such as processing dates, associated costs, and volume of waste components processed.
Thesystem10 is also configured to collectregulatory data140. Regulatory data includes reporting requirements based on jurisdictional regulations, e.g., United States regulatory data includes both state and federal regulatory requirements.Waste management data110,entity profile data120, wastecomponent processing data130 andregulatory data140 are illustratively stored in a database format.
Thesystem10 is configured to recommend a group ofwaste management vendors40,6080 that matches the waste management needs of a particularwaste producing entity20,30.System10 matches awaste management vendor40,60,80 capabilities to process particular waste components with the particular waste components produced bywaste producing entity20,30.FIG. 3 illustrates the process of determining recommended vendors for one of thewaste producing entities20,30 based on an entity profile. Instep310, an entity profile forentity20 is created, based on thewaste producing entity20 waste management requirements. Illustratively, an entity profile includes waste components produced byentity20, and the volumes of each waste component produced. Additionally, the entity profile can include other requirements, such as transportation requirements, processing frequency, manners in which waste components are generated, etc.
The entity profile is stored in theentity profiles data120, and compared to the vendorwaste management data110, as shown instep320. Each vendor's40,60,80 capability stored in the vendorwaste management data110 is compared to theentity profile data120 ofentity20. Eachvendor40,60, and80 with a capability to process a waste component produced byentity20 can be recommended to provide a portion of the overall waste management service forentity20, as shown instep330. However, depending on otherwaste management data110, such as cost, transportation capability, historical compliance performance, quality of service, geographic location, etc., associated with eachvendor40,60,80, one vendor can be selected over other vendors in the event that allvendors40,60,80 share the capability to process the same waste component. Alternatively, a vendor can be recommended by request of a particular waste producing entity. The recommended vendor is a primary vendor.
Accordingly,entity20 benefits from a more efficient and economical waste service. For example,entity20 produces a refuse waste component, a recyclable plastics waste component, and a hazardous waste component.Vendor40 is capable of managing recyclable plastics waste components only, whilevendor60 can manage both solid waste and recyclable plastics waste components.Vendor80 can manage hazardous waste components. Thesystem10 determines the most economical and efficient combination ofvendors40,60,80 forentity20. Depending on the processing technologies, costs, historical compliance performance, quality of service, etc. associated withvendors40 and60, the system may recommendvendors60,80 to manage the waste produced byentity20 if the combination ofvendors60,80 is the most economical combination forentity20. Alternatively, if the most economical combination of vendors isvendors40,60,80, thesystem10 will recommend this combination to manage the waste components produced byentity20.
Of course, one of ordinary skill in the art will recognize that concerns other than the most economical recommendation may result in an alternative combination of vendors. For example, while the combination ofvendors40,60,80 may present the most economical choice forentity20,vendors60,80 may nevertheless be recommended ifvendor40 has external considerations overriding lower processing costs. Illustrative external considerations includevendor40 having a lower quality of service, or a history of noncompliance with jurisdictional regulations.
Similarly,entity profile data120 may include data that indicatesentity20 requires frequent pick-up of a particular hazardous waste; thus, the primary factor in determining which vendor toservice entity20 is the vendor's capability to frequently pick up the particular hazardous waste, rather than the processing cost of the particular waste chemical.
Management of waste in accordance with thewaste management system10 is described inFIG. 4. Instep410, the waste components produced byentity20 that require processing are identified, asentity20 may not require processing at a particular time of all waste components detailed in its entity profile. For example, entity profile ofentity20 may include dozens of waste components, resulting in several recommendedvendors40,60,80 to provide overall waste management. However, each waste component can be processed at different times and frequency (e.g., weekly, monthly, quarterly, etc.). Thus, for a given month,entity20 may require processing of only a portion of its waste components. Once the waste components are identified, the recommendedvendors40,60,80 required to process the waste components are notified instep420. The recommendedvendors40,60,80 process the waste components and the resultant wastecomponent processing data130 is stored insystem10, as shown instep430. Billings are consolidated and thereafter sent toentity20, thus reducing administrative burdens associated withmultiple vendors40,60,80. Additionally,entity20 now has access to consolidated volumetric and financial data related to all of its waste management services and requirements.
Shouldentity20 be required to produce periodic regulatory reports to local, state, or federal regulators,entity20 submits a request to generate the regulatory reports instep440.Entity20 specifies which reports are required, and instep450,system10 compares the entity profile ofentity20 to the wastecomponent processing data130 andregulatory data140 to produce the required regulatory reports. Alternatively,system10 is configured to auto-generate required regulatory reports as needed byentity20. Thus,entity20 automatically receives regulatory reports as needed.
Alternatively,entity20 can generate waste management reports according to custom formats for internal and other purposes as determined by theentity20. Illustratively, these custom reports can be generated by by-product volumes, by-product types, recycling and reuse data, waste and environmental spending, waste producing site-level data, and entity-level data.
FIG. 5 is an exemplary embodiment of the disclosure. Illustratively,vendors40,60,80, andentities20,30 are coupled to thewaste management system10 via theInternet100. Of course, one of ordinary skill in the art will recognize that other networks may be substituted forInternet100, such as a WAN, Intranet or other known communication systems.Waste management system10 is implemented on a server computer coupled to theInternet100, andentities20,30 andvendors40,60,80 communicate withwaste management system10 via personal computers (PCs), or other access devices known to those of ordinary skill in the art. Commercially available web browser software, such as Microsoft Internet Explore or Netscape Navigator is used to interface with thewaste management system10. Of course, one of ordinary skill in the art will recognize that the application program need not be web based software; stand alone, dedicated applications are also within the scope of the invention. Consolidated financial and volumetric information, waste component processing data, and regulatory reports and requirements can be viewed on-line and downloaded to a PC located at eachentity20,30.
Waste producing entity20,30 submits its current management requirements for its waste components via the PC or other access devices. These management requirements are evaluated bywaste management system10 as previously described in reference toFIGS. 2-4, and the recommendedvendors40,60,80 are notified to provide service.
FIG. 6 is an alternative exemplary embodiment of the disclosure. The embodiment is the same in all respects as the embodiment described inFIG. 5, except thatentity20 includesremote plants22,24, and26, and acorporate office28. Eachplant22,24 and26 is included in theentity profile data120 ofentity20, and eachplant22,24 and26 accesseswaste management system10 via the Internet and PCs. Eachplant22,24 and26 can separately usewaste management system10 to manage its respective waste components.Corporate office28 is responsible for ensuring thatentity20 is in compliance with internal and regulatory requirements while reviewing reports on the activities ofplant22,24, and26. Thus,entity20 now has access to consolidated financial and volumetric data related to all of its waste management services and requirements for all of itsrespective plants22,24 and26 viasystem10.
Of course, a particular vendor can also be subject to a similar hierarchy as illustrated with respect tovendor80 inFIG. 6.Vendor80 includesstations82,84 andcorporate office86.Corporate office86 is responsible for ensuring thatvendor80 is in compliance with internal and regulatory requirements, and for billing activities related tostations82 and84.
In an additional exemplary embodiment of the disclosure, thewaste management system10 includes waste monitoring and other by-product monitoring through a plurality of sensors, as shown inFIG. 7.Waste management system10monitors plants220,240 and260 though a plurality of interconnected sensors in each plant and anetwork300.Plants220,240 and260 are at different geographic locations and can belong to one waste producing entity, or each may belong to separate waste producing entities.Network300 can be a collection of phone lines, a dedicated network, a WAN, Intranet, satellite-based global network, or the Internet. Inplant220,sensors221,222,223, and224 monitor wastes and other by-products. For example,sensor221 is a level sensor in a storage tank used to store hazardous waste,sensor222 is a weight sensor in a roll-off box used to store recyclable plastics, etc. Likewise,sensors241,242,243, and244 monitor wastes and other by-products inplant240, andsensors261,262,263,264, and265 monitor wastes and other by-products inplant260. It is understood that any type of waste sensor may be used in connection with the present invention. These sensors include optical sensors, sound sensors, weight sensors, etc., that are well known in the art.
Activation of a sensor indicates that management of the waste or by-product is required. For example, activation ofsensor221 indicates that the volume of hazardous waste in a storage tank has reached a particular volume and the hazardous waste needs to be removed and processed by a vendor. A signal fromsensor221 is sent towaste management system10, and a recommended vendor is notified that the chemical waste in the storagetank containing sensor221 inplant220 has reached a particular volume and needs to be removed and processed by the vendor. The recommended vendor has been previously determined based on theentity profiles data120 and vendorwaste management data110 as described above.
Once the recommended vendor provides the required service, the signal fromsensor221 is canceled. If a recommended vendor fails to respond within a specified time period, an alternate vendor can be notified to respond, and the request to the recommended vendor is canceled.
The process of creating and maintaining an entity profile and relatedentity profile data120 is described in the illustrative flow diagram ofFIG. 8A. Step810 involves the assessment of waste and by-products produced by a waste producing entity. This assessment includes evaluation of hazardous wastes, and/or industrial wastes along with other by-products (solid waste, refuse, recyclables and reuse products), including the raw materials used in the waste and by-product producing process, volume of each category produced, frequency of production, and unique requirements for each waste producing entity. Generally, a waste component will refer to any one of the above-mentioned wastes or by-products. Such unique requirements may include frequent pick-up of the waste component, transportation requirements, etc. Assessing instep810 the waste components produced by the entity, the waste component producing processes involved, and the unique requirements produces an entity baseline.
FIGS. 8B and 8C provide further description of the entity baseline.FIG. 8B provides a flow diagram of the process of creating and maintaining an entity baseline. Instep812, the raw materials and processes used by the waste producing entity are identified, as are the waste and by-products produced, and the associated transactions related to each, e.g., the number and quantity of raw materials used, the frequency of shipment of raw materials into the waste producing entity, the frequency and quantity of waste and by-products removed, etc.
Instep814, the transaction cost associated with each waste component and by-product produced by the waste producing entity is determined. The transaction cost is related to the actual cost of removing or treating the particular waste component, and the frequency of removal or treatment.
Instep816, the transaction cost associated with the raw material sources and processing equipment is determined. This includes the cost of the raw materials, and the cost of associated equipment, e.g., storage tank rental/lease/depreciation costs, etc.
An example of an entity baseline is shown inFIG. 8C.Section850 contains location and contact information for a particular waste producing entity.Field852 includes a wastestream number. A wastestream is associated with a particular waste component produced by awaste producing entity20,30.Field854 includes the wastestream name.
Field856 includes a volume for a certain period of time. Illustratively, a six month volume is shown.Field858 provides the units associated with the volume listed inField856.
Field860 is the service frequency associated with the wastestream.Field862 indicates the treatment/disposal/recycle method associated with a particular wastestream. Illustratively, an R stands for recycling; an L stands for landfill.
Field864 describes whether the wastestream is hazardous or non-hazardous. Illustratively, the cardboard wastestream and the plant trash wastestream are non-hazardous waste materials.
Field866 lists the current vendor associated with the wastestream, andfield868 lists the current transporter associated with the wastestream. Different entities may be listed inFields866 and868. For example, a current vendor may be contracted to handle a particular wastestream, and a transporter may be contracted to transport that waste material to the particular vendor listed in866.
Field870 lists the equipment associated with each wastestream.Field872 lists the total monthly cost associated with equipment listed in870.
Field874 includes a unit disposal cost or rebate for the wastestream, andField876 lists the transportation cost for the wastestream on a per unit basis.Field878 lists the overall cost for the time period listed inField856. Of course, one of ordinary skill in the art will understand that the base line described herein is illustrative only, and the associated field data is not exhaustive.
After a full assessment of the waste producing entity is conducted and the baseline obtained,step820 ofFIG. 8A involves the minimization of the resultant waste components and/or change its make-up to facilitate waste processing at a lower overall cost. This step also includes minimizing raw material acquisition costs to thewaste producing entity20,30. Additionally, minimization occurs with respect to the cost of a waste processing service. Accordingly, minimization may result in production of a larger number of waste components if such larger production results in waste components that are disposed of through less expensive processes. Furthermore, waste and by-product processing methods are identified inStep820.
Minimization of the waste components and/or changing its make-up reduces the resultant waste volumes, facilitates its processing, and/or reducing the cost of such processing. For example, revising the operational processes of waste-producingentity20,30 may provide for removing some of the water from the waste component, resulting in generation of lower volumes of the waste component but in stronger concentrations. Sincevendor40,60,80 often charge for processing waste components based on volume (among other criteria), the cost to waste-producingentity20,30 for processing lower volumes of this waste component may be lowered. Furthermore, lower volumes translate into lower transportation costs since such costs are directly proportional to volume and weight.
Minimization occurs in several stages associated with thewaste producing entity20,30. As depicted inFIG. 8D, several stages that affect waste component production are associated with awaste producing entity20. Inprocurement stage700, waste producing entity procures a plurality ofraw materials700a-700k. Exemplary raw materials are particular chemicals, pallets, plastic containers for consumable materials, cardboard packaging material, etc.
Inprocessing stage710, waste producing entity processes theraw materials700a-700kinvarious processes710a-7101. Exemplary processing stages are electroplating processing, chemical production processes, cleaning processes, etc.
In the wastecomponent production stage720, a plurality of waste component sets720a-7201 are produced corresponding to eachprocess710a-7101. Each waste component set720a-7201 contains one or more particular waste components. For example, waste component set720 contains cardboard, pallets, empty containers, and a caustic liquid, while waste component set720bcontains only cardboard.
Evaluation of theraw materials700 used bywaste producing entity20 will identifyraw materials700 which thewaste producing entity20 may discontinue use, substitute with other raw materials, or change the purchasing volume to produce lower volumes of waste components or reduce the waste component processing cost. For example,raw material700ais a solvent purchased in 30 gallon drums, with four 30 gallon drums per shipping pallet. However, the same solvent can be purchased in 55 gallon drums, with four 55 gallon drums per shipping pallet. Purchasing the solvent700ain 55 gallon drums will reduce the number of drums and pallets requiring removal, thus reducing overall costs.
Similarly, evaluation ofprocessing stage710 and wastecomponent production state720 will identify changes inprocessing stage710 to further minimize waste component production. For example, processes710aand710bmay be conducted on different monthly cycles. Process710aproduces an acidic waste component, andprocess710bproduces a basic waste component. However, asprocesses710aand710bare not synchronized, each component is being removed and treated at a higher transaction cost than the transaction cost associated with synchronizingprocesses710aand710bin order to mix the waste components and produce a less hazardous waste component.
In apretreatment stage730, certain waste components from waste components sets720a-7201 are combined to reduce processing costs. For example, an acidic waste component can be combined with a basic waste component, thus neutralizing the resultant component. As the neutralized component is less hazardous, removal and/or treatment by avendor40,60,80 is less costly.
Intreatment stage740, the resultingoutgoing waste components740a-740mare removed and processed byvendors40,60,80. The processing method for each waste component is selected based on the make-up of the particular type of waste component, the volume generated, and frequency of production. Of course, other variables may be included in selecting the processing method, such as a maximum cost ceiling imposed by the waste producing entity, and the potential liability associated with the particular waste component.
Completion ofstep820 creates the entity profile forwaste producing entity20,30, and the associated data is stored in the entity profilesdata120. Because thewaste producing entity20,30 will periodically change its processing operation, the associated entity profile must be monitored to ensure accurate reflection of the waste components and requirements ofwaste producing entity20,30. Thus, as waste components fromwaste producing entity20,30 are processed by thewaste management system10, the resultant wastecomponent processing data130 is compared to the entity profilesdata120. Furthermore, changes ininternal processes710a-7101 and associatedraw materials700a-700knare monitored. In the event that significant deviations occur betweenentity profiles data120 and wastecomponent processing data130, the related entity profile is updated in accordance withstep840 by repeating steps810-830 as described above. Alternatively, entity profiles may be scheduled for periodic updates, e.g., quarterly, annually, etc.
Waste management data110 is likewise created and maintained as described in the illustrative flow diagram ofFIG. 9. Instep910, vendor capability and performance is assessed. Illustratively, this assessment includes collecting data regarding the vendor's processing capabilities, including processing technology, costs and charges, and transportation requirements. Vendor performance is also assessed. Illustratively, data associated with vendor performance includes regulatory compliance and noncompliance data. For example, if a particular vendor has a history of noncompliance with jurisdictional regulations, there is an increased likelihood that the vendor will not be a recommended vendor for an entity producing a waste component within the vendor's capability. Conversely, if the particular vendor has a strong history compliance with jurisdictional requirements, the vendor is much more likely to become a recommended vendor for an entity producing a waste component within the vendor's capability.
After the vendor's capabilities and performance is assessed instep910, the vendor's capabilities and performance are compared to external technologies instep920. External technologies include data related to the relative efficiency and risks associated with the processes used by the vendor as compared to the capabilities and technologies of all other vendors overall. Completion ofstep920 results in thewaste management data110 associated with a particular vendor.
The vendor's capabilities, performance and comparison include both quantitative and qualitative data. Quantitative data includes percentage of on-time performance, number and magnitude of regulatory actions, age of equipment and infrastructure, etc. Qualitative data includes customer satisfaction, ability of the vendor to respond to customer or service provider complaints, etc.
Because thevendor40,60,80 can periodically change its processing technology, or their performance may change over time, thewaste management data110 must be monitored to ensure accurate reflection of the capability and performance ofvendor40,60,80. Thus, as waste components fromwaste producing entity20,30 are processed by thevendor40,60,80, the resultant wastecomponent processing data130 is compared towaste management data110. Furthermore, externaldata regarding vendor40,60,80 is also compared towaste management data110. External data illustratively includes regulatory notices regarding a particular vendor. In the event that significant deviations occur betweenwaste management data110 and a vendor's capability and performance,waste management data110 is updated in accordance withstep940 by repeating steps910-930 as described above. Alternatively,waste management data110 associated with a particular vendor may be scheduled for periodic updates, e.g., quarterly, annually, etc.
Comparing wastecomponent processing data130 to the entity baseline data provides the waste producing entity the capability to assess metrics associated with waste component processing. Wastecomponent processing data130, when compared to the entity baseline data will reveal potential options for cost savings, reductions in waste component production, and reductions in costs associated with procuring raw materials. This comparison allows the waste producing entity to determine whether to continue to engageservice provider11 and use ofwaste management system10.
Referring now toFIGS. 10A-42, an embodiment of the invention utilizing a web base application is now described. The embodiment described herein implements a hierarchy according to company, customer and service site, wherein service sites are subordinate to customers, and customers are subordinate to companies. Thus, a company may have several customers, and a customer may have several service sites. Billing by theservice provider11 is provided at the customer level.
FIG. 10A describes a process of receiving a customer order for waste management and the processing of that order in accordance with the present invention. Instep1002, theservice provider11 receives an order from the customer. Generally, an order comprises one or more items for that customer. Instep1004, theservice provider11 evaluates the order requirements for the customer by item. After the order items have been identified and necessary data obtained, instep1006 theservice provider11 determines a supplier set based on order requirements and waste management data of the suppliers. The suppliers and the supplier set were determined instep1006 are notified of the pending order instep1008. Once the supplier responses are received instep1010, theservice provider11 evaluates the supplier response and chooses which suppliers will respond to the customer order, as shown instep1012.
Evaluation of a pending order by item is described in more detail with reference toFIG. 10B.FIG. 10B depicts the process of choosing a vendor to respond to a customer order, wherein the customer order comprises a list of items. Instep1020, beginning with the first item, theservice provider11 selects the next item from the customer order. Instep1022, theservice provider11 evaluates the item data associated with the selected item. Once the item data is evaluated, theservice provider11 determines whether there are any special instructions associated with the selected item, as shown instep1024. A special instruction can be any instructions specifically provided by a customer, e.g. a customer could specify that the waste components with the associated item be picked up immediately, or request that a particular supplier provide service for the particular item, etc.
As there is often more than one supplier associated with a particular item for a particular customer, instep1026 theservice provider11 compares the item data to the supplier waste management data. Instep1028, theservice provider11 selects the recommended suppliers to service the item and sends the item order to the suppliers. Instep1030, if there is more than one supplier response, theservice provider11 evaluates each suppler response and selects the best supplier based on the responses, as shown instep1032. Instep1034, if there are any items remaining from the customer order, the process as described with respect to step1020 through1032 are repeated. If no other remains, then all items in the customer service order have been responded to.
The system used in accordance with the process described with reference toFIGS. 10A and 10B is now described with reference toFIGS. 11-42. As shown inFIG. 11, acompany list window1100 includes atabular list1102 from which aservice provider11 may select a particular category. The customer category has been selected ascustomer tab1104 is highlighted. Immediately belowcustomer tab1104 is acategory list1105. The currently selected category is in thecategory list1105 is the category without an underline, i.e.,company category1119, which displays a company list inbrowser window1100. The company list provides a list of all companies included in the company/customer/service site hierarchy. Company list includes anumber field1106, acompany name field1108, and an organizationalstructure name field1110. The company list can be searched either by entering data into the customernumber search field1116 or the customername search field1118 and selectingsearch button1114. Selecting thenew company button1112 activates a window (not shown) which allows aservice provider11 to enter a new company and corresponding data in the company list.
Selecting thecompany hierarchy category1120displays hierarchy window1200, as shown inFIG. 12. Thecompany hierarchy category1120 includes a company hierarchy list divided into a servicesite company hierarchy1210, and acustomer company hierarchy1220. Service sitecompany hierarchy list1210 includes a list of all service sites for a particular company. A service site is a location at which a vendor provides waste management services to a customer. Thus, if a particular company has several manufacturing plants in different geographical locations, each would be a separate service site listed in the service sitecompany hierarchy list1210. Illustratively, the company “Acme Manufacturing” is listed as theparent company1212, and corresponding plantsAcme Plant #1 andAcme Plant #2 are listed as twoseparate service sites1214 and1216, respectively, and associated withparent company1212.
The customercompany hierarchy list1220 lists the customers associated with a particular company. A customer is the entity responsible for billings related to one or more service sites. Illustratively,parent company1222, Acme Manufacturing, includes Acme Billing Office as thesole customer company1224. Thus, billings for all services atservice sites1214 and1216 are consolidated and billed tocustomer1224.
A particular company hierarchy is displayed pursuant to the selected company in the drop downselection window1202. Selecting another company in the drop downselection window1202 and selecting thesearch button1204 will bring forth the company hierarchy of the newly selected company.
Reference toFIGS. 13A-13D describes in greater detail the association of service sites to customers. Selecting thecustomer category1230 inFIG. 12 will bring up acustomer list window1300, as shown inFIG. 13A. Acustomer list window1300 includes a list of each customer and associated data, such ascustomer number field1312,customer name field1314, andcompany name field1316. Additional customer data can be viewed by selectingscroll arrows1319. Each name in thecustomer name field1314 represents a billing entity for one or more service sites. The customer list is searched by filling in one or more search fields1306 and selectingsearch button1308. Selecting thenew customer button1310 activates a window (not shown) which allows aservice provider11 to enter a new customer and corresponding data in the customer list.
Theservice site window1320 ofFIG. 13B provides a list of all service sites and associated data. Data displayed in the service site window includes theservice site ID1334,service site name1332, ashort name1333, theEPA ID1336, andlocation1337. Additional service site data can be viewed by selectingscroll arrows1338. The service site list is searched by filling in one ormore search fields1322 and selectingsearch button1324.
Selecting the newservice site button1339 activates a service site set upwindow1340, as shown inFIG. 13C. Service site set upwindow1340 allows theservice provider11 to create a new service site or update a service site's information. The servicesite name field1342 and service siteshort name field1343 are used to provide the name and short name of the service site.Status selection field1344 sets the status of the service site as active or inactive. An active service site is a service site currently using the service associated with the invention described herein. Thecustomer field1346 associates the service site with a particular customer, and thecompany field1348 associates the service site with a particular company.Additional data fields1350 are used to provide additional information.Special instructions field1352 is used to enter any special instructions pertaining to that particular site.
FIG. 13D depicts thesupplier usage screen1360 for a particular service site. A supplier as used in the described embodiment is a vendor as described inFIGS. 1-9. A supplier is selected based on thewaste management data110 and theentity profile data120 as previously described in detail above.Supplier location field1362 provides data regarding the supplier's location. Theuse field1364 provides a use variable to determine when to use the supplier. Use variables available in the use filed1364 are “Always Use”, “Never Use” and “Preferred.” A “Preferred” supplier is used if the “Always Use” supplier is not available.
Thelast activity data1368 is the last date on which the supplier rendered service for that service site. Of course, more than one supplier can be associated with a particular service site. The choice of suppliers depends on the suppliers' capabilities and the waste processing needs of the service site.
In the application of the embodiment described herein, a service site has an associated list of items according to its respective entity profile as stored inentity profiles data120. As shown inFIG. 10C, an entity database comprises a plurality ofrecords1 . . . k, with each record corresponding to a waste producing entity. Each record has associated therewith a number of items fromitem database1050. Illustratively,record2 fromentity database1040 has associated therewithrecords1,2, and h fromitem database1050. Each item record has associated therewith one or more vendors that have been evaluated and approved to provide service in response to that particular item. Illustratively,record number2 fromitem database1050 has associated therewithrecord number2 fromvendor database1060. Accordingly, this indicates that the vendor reference byrecord number2 in vendor database is approved to provide service corresponding toitem number2 initem database1050 for the entity reference byrecord number2 inentity database1040.
This relationship is better illustrated with reference toFIG. 10D, which illustrates the association of items and vendors to a waste producing entity. Illustratively,waste producing entity20 has associated therewith a plurality of associateditems1052. Each of the plurality of associateditems1052 has associated therewith one or moreassociated vendors1062. Thus, whenwaste producing entity20 requires service for a particular item from associateditems1052, one or more associated vendors fromvendor list1062 will be contacted to provide service with respect to that particular item.
An item is created and maintained by selecting the item set-uptab1402, which displays theitem window1400 as shown inFIG. 14. A item commonly occurring among many service sites is a wastestream, and thus selecting item set-uptab1402 displays thedefault wastestream category1401. As shown inFIG. 14, the wastestream data display includes the wastestream name1414, theservice site1416, and areference code1418. Additional data fields associated with a particular wastestream can be displayed by selectingscroll arrows1419. The wastestream data can be searched by entering data into the wastestreamnumber search field1404, the wastestreamname search field1406, the servicesite search field1408, and the referencecode search field1410, and then selectingsearch button1412.
Each wastestream is associated with a service site. Theservice provider11 evaluates the service site wastestream to acquire the requisite wastestream data. As shown inFIG. 14, wastestreams1422 through1426 are associated with a particular service site; wastestreams1420 and1421 have yet to be associated with a particular service site. Selecting a particular wastestream and wastestream name field1414 will bring up the wastestream detailswindow1500 ofFIG. 15. Illustratively, the wastestream detailswindow1500 inFIG. 15 relates to wastestream1420 listed inFIG. 14.
Data for a particular wastestream is input and maintained throughwastestream details window1500. Wastestream detailswindow1500 includes thewastestream number1502, the wastestreamcommon name1504, and the associatedservice site1506.Text edit boxes1510,1512 and1514 are used to input and maintain the wastestream number, wastestream reference code, and common name fields respectively.Service site field1516 is used to associate a particular wastestream with a particular service site. DOTshipping name field1518 and DOT packing group name field1520 are used to input regulatory data related to the wastestream. The LDR requiredcheck box1522 is used to indicate whether a Land Disposal Restriction form is require. The reportablequantity check box1524 is used to indicate whether a reportable quantity of a waste component is being handled. If the reportablequantity check box1524 is checked, the quantity will always be reported. Regulatory body code is used to indicate which regulatory body or regulatory laws apply to the selected wastestream (e.g. RCRA, TSCA, etc.).EPA form field1528 selects a required EPA form corresponding to the particular wastestream. Additional data relating to the wastestream is input into data fields1530. Thereevaluation date1532 is the date upon whichservice provider11 will reevaluate the wastestream data associated with the selected wastestream. Thelast evaluation date1534 is the date which reflects the last time the wastestream was evaluated.
Selecting thephysical characteristics category1535 andwastestream details window1500 displays thewastestream characteristics window1600, as shown inFIG. 16. Wastestreamcharacteristic window1600 is used to input and maintain data associated with a physical characteristic of a wastestream. Each characteristic has aname1614 and associatedvalue1616. A characteristic is selected by selectingcheck box1612. Once a characteristic is selected, pressing the addcharacteristic button1610 will add that characteristic to the selected wastestream.
Selecting a particular wastestream characteristic name will bring up a physical characteristicdata entry window1700 as shown inFIG. 17. Illustratively, the characteristic “ASH PCT”1618 (i.e., “ash percentage”) has been selected. The corresponding data value is input intoedit box1720, and the data is either saved by selecting savebutton1722 or cancel button1724.
Wastestream EPAhazard code window1800 is displayed after selecting EPAhazardous code category1801.EPA hazard window1802 lists all EPA hazard codes associated with the selected wastestream. Illustratively, the selective wastestream has one associatedEPA hazard code1804. Selecting add button1806 displays EPAhazard code window1810. EPAhazard selection window1810 lists allEPA hazard codes1818 and the correspondinghazardous code names1820. The list is searched either by hazardcode search field1812 orhazard code name1814, and selectingsearch button1816. Once a desired hazard code is found and selected, closing the window will add the hazard code to the hazard codes listed inwindow1802. Selecting aparticular hazard code1804 andwindow1802, and then selecting the remove button1808 will remove the hazard code and disassociate that hazard code with the selected wastestream.
Wastestream statehazard code window1900 is displayed after selecting Statehazardous code category1901.State hazard window1902 lists all state hazard codes associated with the selected wastestream. Selectingadd button1906 displays State hazard code window1910. State hazard selection window1910 lists allstate hazard codes1918 and the correspondinghazardous code names1920. The list is searched either by hazardcode search field1912 orhazard code name1914, and selectingsearch button1916. Once a desired hazard code is found and selected, closing the window will add the hazard code to the hazard codes listed inwindow1902. Selecting a particular hazard code inwindow1902, and then selecting theremove button1908 will remove the hazard code and disassociate that hazard code with the selected wastestream.
Selecting thesupplier use category2001 displays thesupplier usage window2000, as shown inFIG. 20. If the supplier has the capability to handle and process a particular wastestream, the supplier will be associated with that wastestream.Supplier usage window2000 displays thesupplier location2004,supplier code2006, and thelast activity date2008. Additional fields associated with the supplier use can be examined by usingscroll arrows2009.
Selecting the addsupplier location button2010 displays thesupplier detail window2100 ofFIG. 21. Supplier location field2102 selects the location of the supplier associated with that particular wastestream. Handling code field2104 treatment method field2106 are specific regulatory codes for a particular waste component. The active field2108 indicates whether the supplier is currently contracting what theservice provider11 to supply waste management processing in accordance with the invention described herein.Last activity date2110 is the date the supplier last serviced this particular wastestream.
Selectingitem category2201 displays theitem list window2200 ofFIG. 22. Item list window includesitem name2212,service site2216,product category2214,wastestream number2218, andcontract ID2220. Further data fields associated with a particular item can be examined by usingscroll arrows2221. Each record in the item list contains data for a particular wastestream and a particular service site. Illustratively,record2222 shows that the service site “Delphi Chasse System-361” has an associated wastestream “Bulk composite non-haz 120-21” which has been givenwastestream number23 and categorized as hazardous waste. Similarly,record2224 indicates that service site “Delco Electronics-519” has an associated wastestream entitled “caustic sludge”, given awastestream number6 and categorized as special waste.
Selecting a particular item name will bring up the item detailswindow2300, as shown inFIG. 23.Item detail window2300 is used to create and maintain items in the item list. Each item includes a name field2302, and an item description field2304.Product category2306 is used to indicate whether the item is hazardous waste, non-hazardous waste, or a special waste.Charged type category2308 indicates the charge type of a particular wastestream for billing purposes, e.g. a disposal charge, and incineration charge, etc. Theactive field2310 details whether the particular item is active for that service site. An item may become inactive if the service site no longer produces that particular wastestream. The display on catalog field2314 determines whether an item is displayed on a service site catalog or customer catalog window.
Service site field2316 associates a particular item with a service site.Wastestream field2318 identifies which wastestream type is associated with the selected item.Contract field2320 is used to reference a contract between the supplier and theservice provider11 for the supplier's provision of waste management services.Dependent items2324 relate to additional charges associated with the waste management of the particular item. Dependent items may include transportation cost, fuel costs, etc.Item ID2326 is an item identifier for a dependent item. Theitem name2328 is the name of the dependent item. Theitem description2330 is the description of the dependent item.
Selecting theitem price category2401 displays theitem price window2400. Theitem price window2400 associates the price theservice provider11 charges for a service with respect to a particular item. The price for an item is set by selecting aprice2406 per unit ofmeasure2404. Illustratively, the price may be dollars per ton, or dollars per cubic meter, dollars per 55 gallon drum, etc. Unit ofmeasure scale2402 is used to scale the unit of measure in the event a partial unit of measure of waste component is processed. For example, a customer may provide a 55 gallon drum with only 40 gallons of a waste component contained therein; accordingly, the unit of measure scale is 40/55 of a 55 gallon drum unit of measure. Theeffective start date2408 is the date upon which theprice2406 takes effect. Thepercent parent field2410 relates to surcharges based on a percentage of the item price.
Price history data2422 includes a list of records of price history for the particular item. Price history data includesprice field2422, percent ofparent field2420, unit ofmeasure scale field2415, startdate field2418, and unit ofmeasure field2414. Checking a particular record by selectingbox2426 and activating deletebutton2428 will delete the selected record from theprice history data2422.
Selecting thesupplier category2501 displays thesupplier price window2500. The price data and thesupplier price window2500 corresponds to the price the supplier charges for providing a particular service in accordance with the present invention. Supplier price information includessupplier name2520,fulfillment type2522, thecost2528,effective start date2530, unit ofmeasure2524, the primary field2532, and anactive field2534. Thefulfillment type2522 corresponds to a supplier service for a particular item. Illustratively, the suppliers inrecord2540 and2543 are disposal facilities, and the suppliers inrecords2541 and2542 are transporters. Thus, service for this particular item will require service by one of the transporter suppliers to transport the particular waste component from the waste producing entity to the disposal facility. Primary fields determine whether the supplier is a primary supplier or a secondary supplier. Illustratively, the suppliers listed inrecords2540 and2541 are indicated as primary suppliers. Thus, service for this particular item will primarily be provided bysuppliers2540 and2541. A supplier is accorded primary status previously described above.Active field2534 indicates whether the supplier is currently available or partaking in the service provided by theservice provider11.
Supplier data is entered through fulfillmenttype input field2502, unit ofmeasure field2504,supplier location field2506,cost field2508,active field2510, and primary choice field2512. Bill customer when complement field2514 indicates whether the customer is billed when the service is completed, or whether billing is deferred for review or cancellation.
Item cost window2600 displays the item cost a supplier charges for providing a particular service in accordance with the present invention. Item cost information includes asupplier name2602,fulfillment type2604,status field2606,primary choice field2608, unit ofmeasurement field2610,cost field2612, andeffective start date2614. The cost of a particular item by unit of measurement, and the effective start date of that cost are shown bycost field2622, effectivestart date field2624, and unit ofmeasurement field2220.
Supplier list window2700 lists all suppliers providing service throughservice provider11.Supplier list2702 can be searched by entering a name insupplier name field2706 and selectingsearch button2704. Selecting new supplier button2708 displays a data entry window (not shown) for entering a new supplier.
Selecting thetransporter category2710 openssupplier transporter window2800, as shown inFIG. 28. A transporter list is a list of suppliers that provide transportation service from the waste producing entity to a waste processing facility. Transporter data includesname2812, Department ofTransportation ID2814,EPA ID2816, andhazardous hauling class2818. Additional information can be viewed through use ofscroll arrows2819. The transporter list can be searched by entering data into the transportername search field2802, DOTID search field2804, EPAID search field2806, and hazardous haulingclass search field2808, and selectingsearch button2810.
Selecting thenew transporter button2820 displays the newtransporter detail window2900 as shown inFIG. 29. Transporter data includesparent supplier location2902,transporter name field2904, hazardoushauling class field2906,DOT ID2908, andEPA ID2910. The active status of the transporter is reflected by selecting yes nobuttons2912. Approvedfield2914 indicates whether theservice provider11 has approved the supplier to provide service in accordance with the present invention. Usually, aservice provider11 will not approve a supplier until the service provider has audited the supplier and rendered approval.
Disposalfacility list window3000, as shown inFIG. 30, is a list of all disposal facilities providing service through theservice provider11. Disposal facility data includesfacility name3012,facility type code3013, andEPA ID3014. Additional disposal facility data can be viewed through use of scroll arrows3015. Disposal facilities can be searched by entering data into the disposal facilityname search field3002, and theEPA search field3004, and then selecting thesearch button3006.
Selecting the newdisposal facility button3020 displays the disposal facility detailswindow3100 as shown inFIG. 31. Disposal facility data includes theparent supplier location3102,disposal facility name3104,facility type code3106,EPA ID3108, aland fill ID3110, andoil burner ID3102, and a stateregulatory ID3104. Data for that disposal facility is saved by pressing savebutton3106, and not saved by pressing cancelbutton3108.
Processing a customer service request in accordance with the invention, and as illustrated and previously described with reference toFIGS. 10A and 10B, is now described with reference to the screenshots ofFIGS. 32-40.FIG. 32 depicts acustomer catalog window3200, which a customer views when placing a service order. Acustomer catalog window3200 includes a list of associateditems3206 associated with a customer's service site. As each customer may have several associated service sites, the customer will select the service site requiring service through servicesite selection menu3202. The customer then selects the product category for the service request fromproduct category menu3204.Catalog window3206 indicates thatservice site361 and product category “hazardous waste” have been selected. There are three items associated with the selected service site as listed initem number field3208.Description field3210 provides a description of each item number listed initem field3208.Unit price field3212 provides a unit price for a service related to each item.Unit field3214 provides the unit upon which the unit price is based inunit price field3212.Order buttons3216 are selected when a customer desires to order a particular service item for the selected site. Illustratively, if the customer requires service to remove waste components associated with item #12 (“Grinding Swarf”) fromservice site361, the customer selects thecorresponding order button3217.
As shown inFIG. 33, the customer has ordereditem number12 and anitem menu order3302 has appeared incatalog window3200.Item description data3304 is displayed, and the customer enters the estimated quantity of the particular waste component associated with the item inquantity field3306. The estimated quantity is entered in a per unit measurement, as indicated in per unit ofmeasure field3308.Accounting code field3310 is used for customer accounting information. Special handling instructions are input into thespecial handling field3312.Container quantity field3314 is used to input the number of containers requiring service. The container unit ofmeasurement field3316 is selected to provide a unit of measurement for the selected container.
Pressing thesave button3320 brings the customer to theenter detail screen3400, as shown inFIG. 34. The pending order is assigned aservice order number3404 and service site, disposal facility, andtransporter details3406 are displayed. The customer enters the date upon which the customer desires the service to begin in the beginservice date window3408, and specifies when the service should finish inend service date3410. The customer also enters the purchase order number inpurchase order window3412. Any special instructions required by the customer are entered in special instructions text box3414. Common particulars and administrative requirements for a given order are displayed and can be optionally facilitated by the customer by selectingcheck box3416.
As a customer may frequently request the same service order for a particular item, the order can be stored as a standard order for reuse by selectingcheck box3417. Intext box3418 the customer can input a name for the standard order to reuse. Recurringoption3420 can be selected to make the order recurring. Upon selection, the customer will specify the frequency of reoccurrence.
After the customer places the order, theservice provider11 receives the order from the customer on the customer order screen3500, as shown inFIG. 35. Theservice provider11 initially reviews the order number3506, the service site3508, the status3510, the disposal facility3512, a final disposal date3514, a transporter3516, and the final transporter date3518. Additional order details may be viewed through use of scroll arrows3519. Status window3510 initially reflects that the order is pendingservice provider11 review. Theservice provider11 can modify the order, cancel the order, or request supplier service.
Theservice provider11 initially places the service order with a selected disposal facility and selected transporter as specified in disposal facility andtransporter detail section3604, best shown inFIG. 36. Upon initial placement of the order, the order is pending supplier review, as shown insection3606. Item details and price are shown insection3608. The supplier is given three dates within the customer's date range that are acceptable pick up dates, as specified inavailable date section3610. Additional comments regarding the order are provided intext window3612. Illustratively, if eithersupplier3620 or3622 cannot accommodate the customer's order within the specifieddates3610, theservice provider11 can change the order and find another approved supplier that will accommodate the customer. If the dates are acceptable to the suppliers, theservice provider11 finalizes the order and enters the final dates that the suppliers have agreed to.
Once the supplier provides service to the customer, the supplier creates an invoice on createheader screen3700, as shown inFIG. 37. Createheader category3704 is selected, and the supplier enters invoicing data inheader edit screen3702. After entering the requisite data, the supplier choosesoccurrences category3705, and the choose occurrences screen3800 as shown inFIG. 38 is displayed. In the choose occurrences screen3800, the supplier enters service details in the serviceoccurrences menu section3806. As the supplier has been approved for a number of predefined items for the customer, the items are displayed directly beneath serviceoccurrences heading box3806 and can be quickly checked by use ofcheck boxes3808. Each item includes a description3810, a fulfillment section3812, a service date3814, and anitem number3816. Once the occurrences are entered, the supplier selects the createcharges category3818, and the create chargesscreen3900 is displayed, as shown inFIG. 39. The create chargesscreen3900 displays theheader section3904, which displays the necessary billing and contact data, and acharges section3906.Charges section3906 is used to enter specific charges for each selected item for that service occurrence. After the requisite data is selected,confirm button3910 is selected and an invoice is sent toservice provider11.
Upon receipt of the billing invoice, theservice provider11 can review the billing charges and modify them if necessary by way ofsupplier invoice screen4000, as shown inFIG. 40. The invoice is then approved, and the customer is provided the billing invoice. If more than one supplier was involved in the customer's service order, the service provide 11 can consolidate the service order and provide the customer a single consolidate bill for all services rendered by several suppliers.
One of ordinary skill in the art will understand that the process described with reference toFIGS. 10A,10B, and32-40 can be completely automated or can be facilitated with human intervention at various stages. For example, item orders can be automatically routed to primary vendors with instructions to the primary vendor that they must respond within a certain time period. If a primary vendor fails to respond, the order is withdrawn and sent to a secondary vendor. Similarly, if a customer submits a special instruction that the automated system cannot readily facilitate, a representative ofservice provider11 can be notified to provide human intervention.
As a system tracks and maintains all service data for a customer, the customer can generate a number of reports that will display financial information, invoice information, and waste processing information. As shown inreport screen4100 ofFIG. 41, a customer can select from a number ofreports4102, to obtain the report data as listed insection4104. An illustrative wastevolume detail report4106 is shown inreport screen4200 ofFIG. 42. The waste volume detail report is provided in a common spreadsheet format inspreadsheet window4202.
The exemplary embodiments encompassing the best mode of the invention as presently perceived has been described in reference to the above-mentioned drawings and accompanying description. One of ordinary skill in the art will readily appreciate that the above disclosure is not limiting in nature, and variations exists that are within the scope and spirit of the invention, and as defined by the claims recited hereafter.