US20100138875A1 - Method and system for improved interactive television processing - Google Patents

Abstract

A method and system for providing an electronic shopping environment including a server and one or more set-top boxes in communication with the server. In an exemplary embodiment, the server stores product information relating to a plurality of products classified in a first category and to a plurality of products classified in a second category. As soon the server receives transaction data relating to an electronic transaction, the server updates the product information to reflect the transaction data changes. If the updated data relates to one of the plurality of products classified in the first category, the server transmits product display information towards one or more set-top boxes in real-time. Alternatively, if the updated data relates to one of the plurality of products classified in the second category, the server transmits product display information towards one or more set-top boxes on a scheduled periodic basis.

Description

CROSS REFERENCE TO RELATED APPLICATIONS
• This application is a continuation-in-part of U.S. patent application Ser. No. 11/948,818, entitled METHOD AND SYSTEM FOR IMPROVED INTERACTIVE TELEVISION PROCESSING, filed Nov. 30, 2007, the entire contents of which are incorporated herein by reference into the present application.
FIELD OF THE INVENTION
• The present invention relates generally a system and method for improved electronic shopping, and, more particularly, a system and method for updating product information presented to a customer in either real-time or on a scheduled periodic basis, based on an identified category of the particular product.
BACKGROUND
• Commerce may be conducted in numerous venues. In particular, commerce may be conducted in real space or electronically, i.e., e-commerce. E-commerce is conducted via a computer network. Servers are used to store product and transaction information and computer terminals are used by purchasers to access the information stored in the server to view and modify such information via an electronic transaction.
• E-commerce may also be conducted in the context of interactive television (iTV), e.g., for the purchasing of video-on-demand (VOD). For such interaction, set-top boxes may be programmed for bidirectional communication with a content provider. The set-top box may receive content from a content provider and display the received content on a television (TV) for viewing.
• It is desirable to provide an improved iTV e-commerce experience for transactions with respect to products provided in real space, e.g., tactile product related transactions and/or for products that may be physically shipped to a consumer or otherwise communicated or delivered to a customer, e.g., electronically to a cell phone, handheld or personal digital assistant (PDA), other than through the TV, as with VOD programs.
• In such circumstances, it is further desirable to provide information to the customers that facilitates an easy shopping experience. For example, once certain products are sold out or placed on sale, this information should be relayed to the customer as soon as possible. However, if all such information is transmitted to the set-top box of each customer on a real-time basis, the memory and processing capabilities of both the set-top boxes and the content provider may be unnecessarily burdened, resulting in a negative impact on the overall system, e.g., a slow-down in overall processing. Accordingly, it is desirable to selectively update product information that is displayed to the customer, for example, based on the particular product being marketed to the customer.
SUMMARY OF THE INVENTION
• In an exemplary embodiment of the present invention, a server stores product information relating to a plurality of products classified in a first category and to a plurality of products classified in a second category. As soon the server receives transaction data relating to an electronic transaction, the server updates the product information to reflect the transaction data changes. If the updated data relates to one of the plurality of products classified in the first category, the server transmits product display information towards one or more set-top boxes in real-time. Alternatively, if the updated data relates to one of the plurality of products classified in the second category, the server transmits product display information towards one or more set-top boxes in scheduled periodic basis.
• In one aspect, the present invention is directed to a method for providing an electronic shopping environment including receiving electronic digital information relating to at least one product in a first category of products and to at least one product in a second category of the products; receiving updates, on a scheduled periodic basis, to the electronic digital information relating to the at least one product in the second category to reflect electronic transactions for such at least one product conducted via a set-top box; and receiving updates to the electronic digital information relating to the at least one product in the first category, the updates received whenever an electronic transaction conducted via the set-top box affects the electronic digital information relating to the at least one product in the first category.
• In another exemplary embodiment, a method for providing an electronic transactional environment, may provide for transmitting a user request from a set-top box; receiving at the set-top box a product information display responsive to the user request, the product information display including product information and order information for a product in a first category of products available for purchase and for a product in a second category of products available for purchase, at least a portion of the product information data is received from a server; displaying the product information display on a television; receiving product and order information updates for products in the first category on a real time basis and receiving product and order information updates for products in the second category on a scheduled periodic basis; displaying an updated product information display on the television; and interacting with at least one of the product information display and the updated product information display to purchase at least one of the products.
• To implement the exemplary method, a communication exchange server for facilitating television based transactions is disclosed, which includes memory configured to store electronic digital information relating to at least one product in a first category of products and at least one product in a second category of the products; a first processor configured to update the electronic digital information so as to reflect electronic transactions conducted based on communications received from at least one set-top box, wherein the first processor is further configured to transmit towards the at least one set-top box the electronic digital information relating to the at least one product in the first category, such transmitting occurring triggered by updates to the electronic digital information relating to the at least one product in the first category so as to reflect transactions conducted at the at least one set-top box on a real-time basis, and wherein the first processor is further configured to transmit, on a scheduled periodic basis, towards the at least one set-top box the electronic digital information relating to the at least one product in the second category.
• The exemplary communication exchange server may further include a second processor configured to generate user interface screens based on the electronic digital information, the user interface screens configured to be displayed on a television and navigable by a user to purchase at least one of the products. Moreover, in one aspect, the second processor is further configured to transmit at least one of the user interface screens to the at least one set-top box in response to a request from the at least one set-top box, and wherein the transmission by the first processor towards the set-top box is conducted via the second processor.
• In a further aspect, at least one of the user interface screens includes a video regarding a product selected at the set-top-box via interaction with another of the user interface screens. Furthermore, in another aspect, the user interface screens are transmitted as an eXtensible Markup Language (XML) document.
• In addition, the exemplary set-top box may further comprise a processor configured to facilitate television based transactions, such that the set-top box is configured to transmit a user request to a server and to receive from the server a product information display responsive to the user request, the product information display including product information and order information for a product in a first category of products available for purchase and for a product in a second category of products available for purchase. Furthermore, the set-top box may be configured to display the product information display on the television, to receive product and order information updates for products in the second category on a scheduled periodic basis, to receive product and order information updates for products in the first category, such updates reflecting the television based transactions conducted via the set-top box on a real-time basis, and to display one or more user interface screens on the television, the screens navigable by a user to purchase at least one of the products.
• According to yet another embodiment, a method for providing an electronic shopping environment, may provide storing electronic digital information relating to at least one product in a first category of products and to at least one product in a second category of the products; transmitting towards a set-top box, on a scheduled periodic basis, the electronic digital information relating to the at least one product in the second category; and transmitting towards the set-top box the electronic digital information relating to the at least one product in the first category and retransmitting whenever there is an update to such electronic digital information so as to reflect, in a real-time basis, electronic transactions conducted via the set-top box involving the at least one product in the first category.
• In an aspect of this exemplary method, a first server stores the electronic digital information and the transmitting is conducted through the first server and a second server in communication with the first server. In a further refinement, the electronic digital information is configured to be incorporated into a plurality of user interface screens, wherein said plurality of user interface screens has a first portion adapted for user interaction to conduct the electronic transactions.
• In addition, the foregoing exemplary methods and systems may further provide that at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed. Moreover, in the exemplary methods and systems, the product information display includes a video relating to products that are not the subject of the live broadcast feed.
• According to another embodiment, the present invention is directed to a method for providing an electronic transactional environment, the method comprising: transmitting a user request; in a single transmission and in response to the user request, receiving product information data for a product information display spanning multiple navigable pages, the product information display including product information and order information for a product available for purchase, the product information data including a first portion for display of an initial page and a second portion for display of another page and not for use for the display of the initial page, wherein at least a portion of the displays is on a television and at least a portion of the product information data is transmitted from a server; based on the first portion, displaying the initial page; transmitting a navigation command to the server; responsive to the navigation command and based on the second portion, displaying the another page; receiving a display update from the server subsequent to the single transmission; automatically refreshing a currently displayed page by replacing data on the displayed page with data from the display update; interacting with the displays to conduct a transaction; requesting confirmation that the product information data related to the transaction is up-to-date prior to finalizing the transaction.
• In another aspect, this exemplary method comprises receiving an updated virtual shopping basket, based on input received from the user during a navigation of the navigable pages, to virtually include the product; and receiving a price update included in the display update, the price update customized to the user and based at least in part on a state of the virtual shopping basket.
• According to another embodiment, the present invention is directed to a system for providing an electronic transactional environment, comprising: a server storing product information data and configured to transmit towards a set-top box in a single transmission and in response to a user request the product information data for a product information display on a television, the product information display spanning multiple navigable pages, configured to be controlled by the set-top box, and including product information and order information for a product available for purchase, the product information data spanning multiple navigable pages, the product information data including a first portion for display of an initial page and a second portion for display of another page and not for use for the display of the initial page; the server is updated on a continuous basis to reflect transactions as they occur, the transactions performed via interaction by a user with television displays generated based on the product information; the server is configured to transmit to the set-top box update data for generating a display update to reflect the transactions; the display of the initial page configured to be replaced with the display of the another page in response to a navigation command from a user of the set-top box.
• The system may further provide that the product information stored at the server is updated on a real-time basis to reflect transactions performed at least one of in (i) real space, (ii) via the Internet, and (iii) via an Interactive Voice Response (IVR) system.
• In another aspect, the product information data includes a price for the product and the display update includes an updated price for the product, at least one of the price and the updated price of the product customized to the user and based at least in part on transactions by the user conducted external to the transactions performed via interaction by the user with the displays.
• In yet another aspect, the single transmission further includes navigation instructions controlling which particular portion of the product information data is displayed on the television at any particular time, and where on the television each part of the particular portion is displayed.
• Furthermore, the exemplary system may further comprise a set-top box that is configured to (i) control a display of a television, (ii) to receive the product information data, (iii) to receive program data from a content provider, and (iv) to communicate with the input device for input by the user of commands to the set-top box. In a further aspect, the set-top box is configured to: based on the first portion, display the initial page on the television; responsive to a navigation command from the input device and based on the second portion, display the another page on the television; receive the update data in a transmission subsequent to the single transmission; and refresh a currently displayed page generated based on the product information data received in the single transmission by replacing data on the displayed page with data from the update data; wherein the system is configured to finalize transactions performed via user-interaction with the displays displayed on the television by the set-top box; and the server is updated to reflect the finalized transactions as soon as they occur.
• In another aspect, the system provides that the server transmits the single transmission in response to a user request after the product available for purchase is the subject of a live television program.
• According to another embodiment, a system for providing an electronic transactional environment is provide, which comprises: a remote control; and a set-top box configured to: (i) control a display of a television, the set-top box communicating with the remote control for input by a user of commands to the set-top box; (ii) receive program data from a content provider, (iii) receive from a server, in a single transmission and in response to a user request communicated via the remote control, product information data for a product information display on the television to be controlled by the set-top box spanning multiple navigable pages, the product information display including product information and order information for a product available for purchase, the product information data spanning multiple navigable pages, the product information data including a first portion for display of an initial page and a second portion for display of another page and not for use for the display of the initial page; the transactions performed via interaction by the user with television displays using the remote control, the television displays generated based on the product information; (iv) based on the first portion, display the initial page on the television; (v) responsive to a navigation command from the remote control and based on the second portion, display the another page on the television; (vi) receive update data from the server in a transmission subsequent to the single transmission; and (vii) refresh a currently displayed page generated based on the product information data received in the single transmission by replacing data on the displayed page with data from the update data; wherein the system is configured to finalize transactions performed via user-interaction with the displays displayed on the television by the set-top box.
• In another aspect of this system, the set-top box is configured to receive from the remote control a shopping session initiation instruction and, responsive to the instruction, transmit towards the server a request for the product information data, the single transmission responsive to the request and addressed to the set-top box. Furthermore, in one embodiment, the set top box is part of the television.
• Reference throughout this specification to “an embodiment” or “one embodiment” or “an exemplary embodiment” means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the present invention. Thus, the appearances of these phrases in various places throughout this specification are not necessarily all referring to the same embodiment. Furthermore, the particular features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.
• An example embodiment of the present invention is described in more detail below with reference to the appended Figures. The foregoing description and examples have been set forth as mere illustrations and are not intended to be limiting. Each of the disclosed aspects and embodiments may be considered individually or in combination with other aspects, embodiments, and variations thereof. The steps of the methods described herein are not confined to any particular order of performance.
BRIEF DESCRIPTION OF THE DRAWINGS
• FIG. 1 is a block diagram that illustrates components of a system according to an exemplary embodiment of the present invention.
• FIGS. 2A and 2B (collectivelyFIG. 2) is a cross-functional flowchart that illustrates a method for providing real-time TV e-commerce according to an exemplary embodiment of the present invention.
• FIG. 3 illustrates screenshots corresponding to states between which a routine may loop for inviting a user to begin a shopping session, according to an exemplary embodiment of the present invention.
• FIG. 4 illustrates iTV home screenshots that may be provided and dynamically changed, according to an exemplary embodiment of the present invention.
• FIGS. 5 to 29 illustrate additional screenshots that may be provided for display on a television during a shopping session, according to exemplary embodiments of the present invention.
• FIG. 30 illustrates a flowchart for a method for electronic shopping in accordance with another embodiment of the present invention.
DETAILED DESCRIPTION
• FIG. 1 is a block diagram that illustrates exemplary components of a system according to an example embodiment of the present invention. The system may include aproduct supplier server100, anIVR system101, acomputer terminal network102, acontent provider104, and atelevision network106 including a plurality of set-top boxes108, each of which is associated with acorresponding TV109 andcorresponding input device110A, such as a remote control. The set-top boxes108, although illustrated as separate units, may take on any form provided they function to render content onTV109. For example, set-top boxes108 may be software based or hardware based home terminals separate from or integrated with theircorresponding TVs109. Theproduct supplier server100 may include information regarding products and customers. In one exemplary embodiment of the present invention, each of theIVR system101, thecomputer terminal network102, and thecontent provider104 may be in communication with theproduct supplier server100 and may input, modify, and retrieve data of theproduct supplier server100.
• Each of theserver100,IVR system101,terminals103 of thecomputer terminal network102,content provider104, and set-top-boxes108 may be controlled by a corresponding processor(s)115A-E, respectively (collectively referred to herein as processor115). The processor115 may be any one or combination of suitably appropriate processing systems, such as, for example, a microprocessor, a digital signal processor, and a field programmable logic array. The processing system may be embodied as any suitably appropriate computing device, e.g., a computer, PDA, laptop computer, notebook computer, a hard-drive based device, or any device that can receive, send, and store data. For the control, the processors115 may execute program instructions. Some of such instructions may be pre-installed or manually loaded over time. Others may be transmitted between the different system components. Program instructions may be in any suitable form. In particular, some or all of the instructions may be provided in programs written in a self-describing computer language, e.g., Hyper Text Markup Language (HTML) or eXtensible Markup Language (XML). Transmitted program instructions may be used in combination with other previously installed instructions, e.g., for controlling a manner of display of data items described in a received program markup sheet.
• Each of theserver100,IVR system101,terminals103 of thecomputer terminal network102,content provider104, and set-top-boxes108 may include or be in communication withmemories116A-E, respectively (collectively referred to herein as memory116), for storing data and/or program instructions. The memory116 may include any combination of memory circuits, including electrical, magnetic, and/or optical systems. The memory116 may include, for example, read only memory (ROM), random access memory (RAM), and/or bulk memory.
• While only theIVR system101,computer terminal network102, andtelevision network106 are explicitly discussed, other conduits via which to conduct transactions may be included in the system and may be in communication with thecontent provider104server100 for data retrieval and update. While only onecontent provider104 is shown inFIG. 1, a plurality of content providers may be connected to theproduct supplier server100. Similarly, while only aninput device110A embodied as a remote control is shown inFIG. 1, theinput device110A may be embodied as any suitablyappropriate input device110A, e.g., a keyboard or keypad, such as one integrated with aTV109 or a touch screen of theTV109. Further, whileonly input devices110A associated with set-top boxes108 are discussed, other input devices110 may be similarly provided for other terminals, such asinput devices110B forterminals103 of thecomputer terminal network102.
• Thecomputer terminal network102 may includeterminals103. A product supplier's employees, for example, may useterminals103 to conduct transactions in real space and access theproduct supplier server100 to retrieve product and customer information for conducting the transactions and to update data to reflect the performed transactions.Terminals103 may also operated by customers, e.g., who may connect to the product supplier server100 (or anotherserver100 that is connected to the product supplier server100) via the Internet, to conduct transactions. The data of theproduct supplier server100 may be manually or automatically updated based on the conducted transactions.
• Similarly, theIVR system101 may be connected to theproduct supplier server100 for retrieval of data from theserver100 to provide, e.g., product information, to a customer who logs into theIVR system101, and for automatic updates to the data of theproduct supplier server100 based on a conducted transaction, or based on new customer information.
• Thecontent provider104 may transmit program content pertaining to the product supplier's products to a set-top box108, receive from theserver100 and transmit to the set-top box108 product and/or customer information, and receive from the set-top box108 and transmit to theserver100 user transaction interaction information. The set-top box108 may render content received from thecontent provider104 for display on a user'sTV109, receive commands from the user, e.g., via the user's input into thecorresponding input device110A, such as a remote control, touch screen, and/or keypad, transmit information to thecontent provider104 in response to some of the user commands, and change the television display in response to the same or other of the user commands.
• In an example embodiment of the present invention, product information of theproduct supplier server100 that is displayed on a user'sTV109 by the user's set-top box108 based on data received from thecontent provider104 may reflect a real-time product state as determined by a combination of transactions conducted via each of thecomputer terminal network102, theIVR system101, and the television network106 (and any other conduit in communication with thecontent provider104server100 and via which transactions may be processed) and for which information is updated at thesupplier server100 as soon as a transaction is processed.
• In an example embodiment of the present invention, content to be provided in multiple display pages (or frames) may be provided to the set-top box108 during multiple communications from theproduct supplier server100 to the set-top box108 via thecontent provider104.
• Alternatively, content to be provided in multiple display pages (or frames) may be provided to the set-top box108 during a single communication from theproduct supplier server100 to the set-top box108 via thecontent provider104. For example, the data of the single communication may include data based on which a plurality, e.g., all, of the product information display pages of a shopping session may be generated. Thecontent provider104 may forward the request to theproduct supplier server100. Theproduct supplier server100 may generate a file, e.g., an XML document, which includes data concerning relevant products. The single file may include navigation information and product descriptors for display, e.g., over multiple pages between which the user may navigate via input entered into theremote control110A for control of the set-top box108. In one example embodiment, some or all of the navigable pages may be displayed on the TV and/or on a display of theremote control110A. The single file transmission allows the user to navigate the pages in a real-time uninterrupted manner with minimal delay navigating between pages. As explained below, however, even according to the embodiment in which all of the navigable pages and associated data are transmitted in a single file, all or portions of the product information data may be re-transmitted during the shopping session to keep the navigable pages current. For example, when a user begins a transaction session, the set-top box108 may transmit to the content provider104 a request for product information. Any data updates may be used to replace outdated data in the navigable pages, for example, without replacing the entirety of the navigable page.
• In an alternative example embodiment, the navigation information may be predetermined and programmed into the set-top box108 for universal application to all or a plurality of files, e.g., of a predetermined type, to be sent to the set-top box108. In one example embodiment, the set-top box108 may be periodically updated (on a set schedule or otherwise) with navigation updates. According to the embodiment in which the set-top box108 is programmed with predetermined navigation information, the product information file may include the product descriptors for display over the multiple pages, without navigation information. The set-top box108 may interpret the product descriptors in light of the preprogrammed navigation information. In one example embodiment, some navigation information may be transmitted together with the product information data, while other navigation information, e.g., universally applied navigation information, may be preprogrammed at the set-top box108.
• According to any of the above embodiments, after receiving the file from thecontent provider104, the set-top box108 may display an initial page of product information determined based on the combination of the received product information and the navigation information. Based on the combination of the navigation and product information, the set-top box108 may interpret a command received from theremote control110A while the initial page is displayed as a command to generate and display another page of product information, including other product information provided in the single file. The procedure may be repeated along multiple navigation paths from one page to another. Accordingly, the navigation between the multiple pages of product information may be based on the single file received in response to the communication to theproduct supplier server100 made by the set-top box108 at the beginning of the transaction session.
• The user may press a help button, e.g., towards the bottom of the display, for assistance. A screen explaining the interactive purchasing process, e.g., as shown inFIGS. 21 to 23, may then appear on the screen one at a time depending on selections by the user.
• An example application of preprogrammed navigation information to product information received in the single file may be where different products are associated with different sets of attributes. Some of the navigation information may be applicable to products having certain attributes, but not to other products that do not have those attributes. For example, navigation information may provide for interpreting input received by the set-top box108 as a command to proceed to another page in the navigation sequence that displays a list of selectable colors. This page may be displayed for those products having a color selection attribute, e.g., those products that come in different colors, but not for those products that do not have a color selection attribute, e.g., those products that come in only one color. Thus, the particular navigation sequence that may be traversed by the user may be based on the combination of the preprogrammed navigation information and the product information received in the single file. Theproduct supplier server100 may provide product information by generating and transmitting an XML document including metadata labels for one or more data items. A non-exhaustive list of the data items may include position information, image information (e.g., for display of thumbnail), product description, price, size(s), color(s), style(s), and flex pay (e.g., indicating a payment option). Of the listed data items, some may be applicable to some products but not to other products.
• In an example embodiment of the present invention, product information updates may be transmitted to the user's set-top box108 as they occur for display in a real-time manner, with respect to attributes such as those of a non-exhaustive list including price, availability, options, and customer-specific rebates. The rebates may be used to modify the price provided to the user. The rebates may be provided based on a customer transaction history including a combination of the customer's TV shopping session,IVR system101,computer network terminal103, and real space transaction histories. The shopping session history may be recorded by the set-top box108 and may include an indication of all products and corresponding quantities added to a virtual session basket. To ensure that a real-time price based on the combination of histories is provided to the customer conducting a TV transaction, a call from the set-top box108 to theproduct supplier server100 via thecontent provider104 requesting an updated price may be made when the customer indicates the customer's readiness to complete a transaction. The price returned in response to the call may incorporate a rebate based on a transaction entered into by the user in a venue other than the current interactive TV shopping session, e.g., concurrent with the current interactive TV shopping session.
• In one example embodiment, the set-top box108 may transmit the session history to theproduct supplier server100. Theserver100 may then generate a customer price based on the history combination, including the session history. In an alternative example embodiment, the set-top box108 may transmit a price call to theserver100 without the session history. The set-top box108 may return a customized price based on the history combination excluding the session history. Based on conditions, e.g., with which the set-top box108 is preprogrammed or that the set-top box108 previously received from thecontent provider104 or received with the customized price, the set-top box108 may update the customized price to reflect the locally stored session history.
• In an example embodiment of the present invention, after a first transmittal of a shopping session from theproduct supplier server100 ultimately to the set-top box108, which is in response to a request for information by the set-top box108, theproduct supplier server100 may re-transmit to the set-top box108, without further request by the set-top box108, product information during the shopping session. Such unprovoked transmissions by the set-top box108 are referred to herein as a data push. In one example embodiment, the re-transmission may be periodic, e.g., at set intervals, regardless of changes to the product information. In an alternative example embodiment, the re-transmission may be selectively performed responsive to changes to the product information. In one example embodiment, a data push may include an entirely new set of data including the changes. In an alternative example embodiment, a data push made in response to a change may include only the changes, so that the set-top box108 can update the displays and navigation based on a combination of the previously received data and the subsequent data push.
• In one example embodiment, the re-transmissions may be similarly performed with respect to set-top specific data. For example, customized pricing, as explained above, may be included in the product information.
• In one example embodiment, aside from certain customized transmissions of data by theproduct supplier server100 to the set-top box108, e.g., the transmission responsive to the call towards an end of a shopping session, the data transmissions may be broadcast to all set-top boxes108. For example, theproduct supplier server100 may transmit the product information periodically to thecontent provider104 for broadcasting of the product information to all set-top boxes108. (The initial transmission path of the data from the product supplier may be to a single ormultiple content providers104. However, the data may be transmitted without addressing any particular set-top box108. In this way, the transmission may be considered a broadcast, even where it is to asingle content provider104.)
• In one variant of this embodiment, with respect to a shopping session of a set-top box108, the first transmission by theproduct supplier server100 to the set-top box108 may be responsive to a request by the set-top box108, so that a delay does not occur at the set-top box108 while waiting for a first transmission of the session, which may otherwise occur if the set-top box108 waits for broadcast data. Subsequent transmissions may be broadcast transmissions, e.g., except for transmissions of customized data and/or transmissions to subsequent requests made by the set-top box108. Such subsequent requests may be, e.g., because of data corruption perceived by the set-top box108. Any suitable method of data corruption detection may be performed by the set-top box108.
• In one example embodiment, after receipt by the set-top box108 of the first transmission from theproduct supplier server100, the set-top box108 may render the data for display at the set-top box108'scorresponding TV109. In response to commands received from the user, the set-top box108 may change the display in a manner representing navigation between multiple pages. If a data push is received by the set-top box108 while a page is displayed, the set-top box108 may dynamically change the display of the page in accordance with new information concerning the page that is included in the product push. For example, if a color options page is displayed that shows five color options when a data push is received that indicates that one of those options is no longer available, the set-top box108 may dynamically update the display, even without receipt of any command from the user, to reflect the change in the color options. For example, the page may be updated so that one of the color options is removed from the display or so that one of the color options is displayed in a manner that indicates its unavailability, e.g., by being ghosted or by including a mark, such as “sold out” or “unavailable.”
• In one example embodiment, whether or not the set-top box108 dynamically changes the display may depend on satisfaction of conditions of a rule set. For example, rule set may provide conditions that to ensure or tend to ensure that the display change is not perceived by a user as a disruption to the shopping session. For example, a first transmission of product information may include data interpreted by the set-top box108 as requiring a separate page of color options. A second transmission of product information may include modified data interpreted by the set-top box108 as not including a separate color options page, e.g., where the modified data indicates that the product comes in only one color. If, prior to receipt of the second transmission, the user had navigated to the color options page of the first transmission so that the color options page is still displayed at receipt of the second transmission, dynamic modification of the displayed page might entail a perceived disruption in the navigation. For example, a dynamic modification might include removing the currently displayed page (since the second transmission does not include the displayed page) and displaying an earlier (with respect to the navigation sequence) page, e.g., the first page of the shopping session. Such a modification may be perceived as a disruption. The rule set may therefore provide for dynamically updating the display conditional upon the continuance of the display of the page displayed at time of transmission (or a slightly later time to account for processing time). The set-top box108 may be preprogrammed with the rule set and/or may receive the rule set or rule set updates with the transmissions from the product supplier set-top box108. In one example embodiment, thecontent provider104 may be the source of the rule set, rather than theproduct supplier server100.
• FIG. 2 (which is divided intoFIGS. 2A-2B) is a flowchart that illustrates an exemplary flow across theproduct supplier server100,content provider104, and set-top box108 for performing a real-time processing method for TV e-commerce. According to this exemplary embodiment, products of an iTV shopping channel, i.e., a channel that may be used as a portal to begin a shopping session, may be categorized into one or more of four categories. The categories may include a “currently on air” category, a “today's special” category, a “this day only” category, and a “most recently aired product” category. The currently on air product may be one that is featured on the channel's program at the time. The today's special product may be one that features a special price. The this day only product may be one that is presently thought by the product supplier to be available for only the present day. The most recently aired product may be a product aired prior to the currently on air product. The most recently on air product category may include a plurality of sub-categories. A first sub-category may be the immediately preceding on air product category. A second sub-category may be the second to most recently on air product, etc.
• After a user instructs the set-top box108 to tune to the iTV channel, the set-top box108 may automatically display an instruction for initiating the shopping session. At200, an invitation-to-shop routine may be automatically loaded upon tuning to the channel. For example, the set-top box108 may be preprogrammed to auto-load the routine. Alternatively, thecontent provider104 may transmit instructions to the set-top box108, which, when executed by the set-top box108, cause the set-top box108 to load the routine. The invitation-to-shop routine may, e.g., loop between two display states (states1 and2), illustrated, respectively, in parts (a) and (b) ofFIG. 3. In the first display state, a long versioned instruction, which states “Press select on your remote to shop,” may be displayed. In the second display state, a short versioned instruction, which states “Press select to shop,” may be displayed. In one example embodiment, the routine may loop between the two display states and off state in which no instruction is displayed.
• At202, the set-top box108 may receive a session initiation instruction from the user, e.g., via theremote control110A. In response to the instruction, the set-top box108 may perform a routine(s) for loading a session. In one exemplary embodiment, during loading of the session, the set-top box108 may overlay on the display a message indicating that the session is being loaded, e.g., as shown inFIG. 5.
• The routines for loading the session may include transmitting, at204, a session initiation instruction to thecontent provider104. Thecontent provider104, in turn, may, at206, pass on the instruction by making a call to theproduct supplier server100. As indicated above, in one exemplary embodiment, information used for providing a shopping session to the user may be periodically broadcast by theproduct supplier server100 to the content provider(s)104 without addressing any particular set-top box108. According to this embodiment, a call to theproduct supplier server100 may be omitted. Thecontent provider104 may handle the session initiation on its own by passing on the information to the set-top box108. In yet another alternative embodiment, thecontent provider104 may pass the periodically received broadcasts to the set-top box108 without receipt of a request therefor from the set-top box108. However, such unprovoked transmissions to set-top boxes108 may be omitted so as not to cause a memory burden to the set-top boxes108.
• At208, theproduct supplier server100 may receive the session initiation instruction. At210, theproduct supplier server100 may transmit product data, e.g., in an XML document. The product data may include the currently on air product, the today's special product, the this day only product category, and/or the most recently aired products. According to one exemplary embodiment, the number of products about which data is transmitted may be limited to four. According to one exemplary embodiment, data about the two most recently aired products may be transmitted. According to one exemplary embodiment, data about the this day only product may be transmitted conditional upon an unavailability of a today's special product. According to one exemplary embodiment, if no more than a single product is associated with the combination of the on air, today's special, and this day only product categories, data about the three most recently on air products may be transmitted. If, there is also no presently on air product, data about the four most recently on air product may be transmitted. In one exemplary embodiment data of the most recently on air products that are still available may be transmitted. In an alternative embodiment, data of the most recently on air product may be transmitted regardless of present availability. The discussed precise number and types of products about which data is transmitted are exemplary.
• Initiation of shopping sessions may be suspended at times. For example, at times, theproduct supplier server100 may be temporarily shut down for maintenance. In these instances, transmissions of the product data by the product supplier may be suspended. When the transmissions are suspended, the set-top box108 may receive an indication of the transmission suspension or may determine that the transmission suspension after a time-out from a time of transmitting a request for data (or from a previous receipt of the data, e.g., depending on whether the implemented embodiment is one that provides for the non-provoked data broadcasts, instead of responses to requests). If shopping sessions are unavailable, the set-top box108 may display a message indicating the unavailability, e.g., as shown inFIGS. 25 to 27, in response to the user's instruction to initiate a session.
• At206, thecontent provider104 may receive the data transmitted by theproduct supplier server100 and transmit the data to the set-top box108. At210, the set-top box108 may display an iTV home screen page based on the received data for display of information concerning the products described in the received data. The way in which the information is displayed may be in accordance with a rule set with which the set-top box108 is preprogrammed or that is received with the product data.
• For example, the rule set may provide that information about only three products is to be simultaneously displayed. For display of information about a fourth product, a scrolling feature may be provided. For example, part (a) ofFIG. 4 shows a screen shot of representations of a first three products and an arrow at the top right of the right-most of the representations of the three products, indicating that the user may scroll right for display of a representation of a fourth product. In response to input of a scrolling command, e.g., a right arrow of theremote control110A, the set-top box108, may shift the display so that the screen appears as is shown in part (b) ofFIG. 4. The screen shot shown in part (b) ofFIG. 4 is of representations of the last three products, the representation of the first product (the left-most product) having been removed. The screen shot also shows the arrow at the top left of the left-most of the representations of the three products, indicating that the user may scroll left for display of the representation of the first product. In response to operation of a scrolling instruction, the set-top box108 may shift the activation of a page link of a first product representation to a following displayed product representation, until a page link of a last displayed product representation is displayed. In response to a subsequent scrolling instruction in the same direction, the set-top box108 may shift the displayed representations as described and activate the page link of the newly added product representation. The set-top box108 may indicate which representation's link is activated by highlighting the representation. For example, if the set-top box108 receives a scrolling instruction to the right when the right-most representation of the screen shot shown in part (a) ofFIG. 4 is highlighted, the set-top box108 may display the screen shot shown in part (b) ofFIG. 4, with the left-most product representation highlighted.
• The rule set may provide that of the four product representations, the representation atposition1 should correspond to the currently on air product (if available), the representation atposition2 should correspond to the last most recently on air product, the representation atposition3 should correspond to the today's special product (if available), and the representation atposition4 should correspond to the second most recently on air product. If the today's special and currently on air products are one and the same, the rule set may provide for display of the product representation atposition1. If the product is no longer the on air product, but is the most recently on air product, the rule set may provide for display of the product representation atposition2. If it is the second to most recently on air product, third to most recently product, etc., then the rule set may provide for display of the product representation atposition3, the today's special position. The described rules of the rule set are exemplary.
• At212, the set-top box108 may receive a product selection. For example, a product selection may be a signal received when the user presses a select button of theremote control110A while a product representation is highlighted, i.e., the page link of the product representation is activated. In response to the selection, the set-top box108 may, at220, provide for navigation of multiple pages relating to the highlighted product. The navigation may include initially proceeding to a page associated with the activated link of the iTV home screen. The navigation may be performed based on the data transmitted at210 and based on which the iTV home screen was displayed at210.
• Navigation may be between a non-exhaustive list of pages that includes a product matrix page for selection of one of a plurality of product versions, e.g., as shown inFIG. 6, a color selection page, e.g., as shown inFIG. 7, a style selection page, a size selection page, a warranty selection page, e.g., as shown inFIG. 9, a quantity selection page, e.g., as shown inFIG. 10, and/or a payment options page, e.g., as shown inFIG. 8. The particular pages between which the user may navigate may depend of the product being navigated.
• At222, theproduct supplier server100 may perform product data pushes, which may be performed periodically, e.g., at set intervals or as soon as the data is updated. The pushed product data may be received by thecontent provider104 and transmitted to the set-top box108. The set-top box108 may, at224, update the presently rendered display, e.g., the iTV home screen or another page to which the user has navigated, or information upon which the display to be rendered in the session is based, e.g., so that the allowed navigation or the information to be provided in the navigable pages is changed. For example, if both the home screen is displayed when the new data is received and the new data provides for a different home screen than the displayed home screen, the set-top box108 may dynamically update the display to reflect the change. For example, the product for which a representation is displayed atposition1 might be indicated in the new data to be a most recently on air product, rather than the currently on air product. Accordingly, the set-top box108 may move the representation toposition2 and may provide a representation of another product indicated to be the currently on air product inposition1. Similarly, the representation of the product inposition4 might be removed since the product is no longer the second to most recently on air product. In one exemplary embodiment, where the product representations are rearranged at224, a product representation highlighted prior to the update may remain highlighted in its new position after the update (if the representation is not removed). Other updates may be with respect to the particular data provided in the home screen about each of the represented products, e.g., its price, its shipping and handling price, whether it is a sale price, whether it is still available, whether it is sold out, etc. For example, the representation inposition2 ofFIG. 4 is of the same product in both of parts (a) and (b) ofFIG. 4, but with different descriptive data. The representation in part (a) indicates that the product is sold out and the representation in part (b) indicates that the product is available by inclusion of a price.
• The types of dynamic updates that are implemented may be restricted to limit a sense of disruption in the shopping session and/or to limit confusion. For example, rearranging the order in which the product representations appear and/or removing a representation may confuse the user, and may therefore be omitted.
• It may occur that an update that indicates that a product is no longer available or sold out is received immediately after the user selects the product in the iTV home screen. Similarly, in an embodiment according to which a displayed product representation is not removed even after receipt of an update indicating its unavailability, it may occur that the user selects a product for which an update indicating its unavailability or that it is no longer in stock is received. At214/216, the set-top box108 may determine whether a selected product is available and in stock. If it is not available or not in stock, the set-top box108 may, at218, display an unavailable/sold out screen informing the user of this status. If the product is still available and not sold out, then navigation may be continued. In one exemplary embodiment,214/216 may be performed even if the set-top box108 has not received an update.214/216 may be performed numerous times throughout a product navigation. For example, when the user selects a color in the color selection page,214/216 may be performed to determine whether the color is available and in stock.
• Once the user has made a complete product selection, the user may indicate a desire to create an order to purchase the selected product and/or options. In response to such an instruction, the set-top box108 may display a screen for input of log-in data, e.g., as shown inFIG. 11. At226, the set-top box108 may receive the log-in data. Performance of226 at this point in the sequence represented inFIG. 2 is exemplary. In an alternative exemplary embodiment,226 may be performed when first initiating a shopping session.FIG. 11 shows two log-in screens, the top screen as initially presented to the user and the bottom screen filled out by the user. The screens are shown as overlapping for space purposes only.
• Account data, including log-in data, may be locally stored at the set-top box108 and/or may be stored at theproduct supplier server100. For example, the set-top box108 may provide a display screen requesting the user to input whether the user is a first-time user of the shopping program. If the user inputs data in the affirmative, the set-top box may provide one or more display screens for the user to input personal data, e.g., via theremote control110A, to set up an account, which may be locally stored or stored at theserver100. In one example embodiment, at least some of the user entered data that provides billing information may be transmitted by the set-top box108 to theserver100, so that the billing information can be used, e.g., to bill a credit card when an order is placed. In one exemplary embodiment not shown inFIG. 2, where the user enters log-in data for access to an existing account, the set-top box108 may check whether the log-in data is correct. Alternatively, theproduct supplier server100 may perform the check as discussed below.
• After receiving the log-in data, the set-top box108 may,228, transmit a request to theproduct supplier server100 via thecontent provider104 to get a customized price for the user. For the request at228, the set-top box108 may transmit the selected product(s) information and the log-in data.
• At230, theproduct supplier server100 may receive the request including the selected product information and the log-in data. At232, theproduct supplier server100 may determine whether the log-in data matches an existing account. If a match is found, the product supplier may determine at234 whether the requested product with the selected options, if any, is available. If it is determined that the requested product is not available the user is so informed, for example, via the screen display shown inFIG. 29. If it is determined that the requested product and/or options are available and in stock, theproduct supplier server100, may determine at236 if shipping of the selected item to the matched customer is available. If it is determined that the item can be shipped, theproduct supplier server100 may, at238, calculate a customized price for the customer. The customization may be based on the number and types of products requested during the present shopping session and based on other orders of the customer, e.g., placed via the iTV or the other systems connected to theproduct supplier server100. While the order is being processed the user may see a screen indicating such, for example, as shown inFIGS. 24 and 28.
• After calculation of the price or immediately after any one of232-236 for which a negative determination was made, theproduct supplier server100 may, at240, transmit a price update message, which may either indicate the price that will be charged or may indicate that the order could not be placed.
• At242, the set-top box108 may determine whether the received message includes a price. If it does not include a price, the settop box108 may, at244/246, display an error message and/or provide for a re-log-in, e.g., as shown inFIG. 12, depending on the reason for the error indicated in the message received from theproduct supplier server100. For example, if theproduct supplier server100 determined at232 that the provided log-in data was incorrect, this may be indicated in the message transmitted at240. Subsequent to246, the flow may continue again at228.FIG. 12 includes two displays with different exemplary error messages. The screens are shown as overlapping for space purposes only.
• If the received message includes a price, the set-top box108 may display the updated price to the user and get an order confirmation from the user at248, e.g., via interaction with a display such as one shown inFIG. 17. After receiving the confirmation, the set-top box108 may, at250, transmit the order to theproduct supplier server100 via thecontent provider104.FIG. 17 shows three different exemplary display screens, each containing different order information.
• At252, theproduct supplier server100 may receive the order. At254, theproduct supplier server100 may again check whether the ordered items are available and in stock. If it is determined that the items are available and in stock, theproduct supplier server100 may, at256, charge the user's credit card for which information is stored at theproduct supplier server100.
• Subsequent to256, or subsequent to254 if it is determined at254 that the items are not available and in stock, theproduct supplier server100 may transmit order finalization data. The data may indicate the success or non-success of the order, when to expect the items, confirmation number, etc., e.g., as shown inFIG. 19.FIG. 19 shows four different exemplary confirmation screens, each containing different confirmation information.
• In those instances where thecontent provider104server100 transmits messages after determining that the requested items are unavailable or not in stock, e.g., after234 or254, the transmitted messages may identify particular errors. A non-exhaustive list of error messages may include a sold out error message, a waitlist message, a back order message, and a generic message.
• A sold out error message may be provided to indicate a product's status as having been sold out. At244 or260, the set-top box108 may display the error message, e.g., as shown inFIG. 13. The user may navigate from the error message back to the iTV home screen or to the program channel, depending on an implemented embodiment.
• A waitlist message may be provided to indicate that the product is currently unavailable but that it is expected to be received and that a user may join a waitlist. At244 or260, the set-top box108 may display the message and indicate that the user may provide input to instruct the set-top box108 to add the user to the waitlist, e.g., as shown inFIG. 14. For example, the message may indicate that, if the user is added to the waitlist, the item will be shipped to the user immediately on becoming available if it becomes available within a certain period of time and that the user's credit card will be charged at that time. If the user agrees after display of the message at244, the flow may continue again at228, this time receiving a price at242. In an alternative embodiment, the waitlist message may be transmitted with an updated price, in which case the flow may continue at250. If the user does not agree to proceed with the order, the user may navigate from the error message back to the iTV home screen or to the program channel, depending on an implemented embodiment.
• A back order message may be provided to indicate that the product is currently unavailable but that it is expected to be ready for shipment at a particular date. At244 or260, the set-top box108 may display the message and indicate that the user may provide input to instruct the set-top box108 to put the order through and have the items shipped and the credit card charged on the particular date, e.g., as shown inFIG. 15. The flow may then continue as discussed with respect to the waitlist message.
• A generic message may be provided, e.g., as shown inFIG. 16, when some other non-specific error occurs, such as when a database cannot be accessed at the time. The user may navigate from the error message back to the iTV home screen or to the program channel, depending on an implemented embodiment.
• Theproduct supplier server100 may receive requests for data, e.g., for a session initiation, price updates, order placements, and/or other product and/or customer updates from numerous set-top boxes108,numerous terminals103 of thecomputer terminal network102, andnumerous IVR system101 calls. Responses to different ones of the calls may require different processing times. Accordingly, in an example embodiment of the present invention, theproduct supplier server100 may maintain two asynchronously operated queues, an incoming queue and an outgoing queue. As requests are received, the requests may be added to the incoming queue. As theproduct supplier server100 addresses the incoming requests, outgoing messages responsive to the requests may be generated and completed in a different order than in which the incoming requests to which the outgoing messages correspond were received. The outgoing messages may therefore be added to the outgoing queue in that different order, i.e., the order in which outgoing messages were completed. Each outgoing message may include a destination address to which the outgoing message is to be transmitted.
• FIG. 30 illustrates a flowchart for a method for electronic shopping in accordance with another embodiment of the present invention. As shown, the exemplary method for electronic shopping illustrates how product information can be updated and presented to a customer either on a scheduled periodic basis or a real-time basis, depending on the category of the particular product.
• In particular, the method illustrated inFIG. 30 can be achieved employing the components illustrated inFIG. 1. Specifically, in the embodiment,product supplier server100 andcontent provider104 are configured to update production information presented to a user either in real-time or on a scheduled periodic basis. It is noted that while the exemplary embodiment employsproduct supplier server100 andcontent provider104 as separate servers, in a refinement of the exemplary embodiment, a single server may be provided having the functionality of bothproduct supplier server100 andcontent provider104.
• With further reference toFIG. 1,memory116A ofproduct supplier server100 is configured to store product information about the various products offered to a customer for sale. This product information can include product image files, video files, sizing information, a list of selectable colors, inventory data, sales price, customer rebate information, and the like. Furthermore, in the exemplary embodiment,product supplier server100 is configured to update the product information in response to receipt of certain transactional and data requests. As discussed above,product supplier server100 may receive requests for data and purchase order request from numerous set-top boxes108 ofTV network106,numerous terminals103 ofcomputer terminal network102, and the like. Upon receipt of any of these requests,product supplier server100 is configured to process each of them and update the relevant product information stored inmemory116A accordingly.
• In addition,product supplier server100 is further configured to send updated information regarding the particular products as updated product data pushes. As will be discussed in detail with respect toFIG. 30, such updated information is transmitted on either a scheduled periodic basis or on a real-time basis. Moreover, whether the updated information is transmitted on the scheduled periodic basis or the real-time basis will be determined by the designated category of the particular product. For example, updated product information relating to products that fall within a “today's special” and/or a “currently on air” category may be transmitted on a real-time basis, while updated product information relating to all other products may be transmitted on a scheduled periodic basis. By enabling the system engineer to explicitly limit the product information that is updated on a real-time basis to one or more particular product categories,communication exchange system100 prevents any unnecessary memory burden forprocessor115E andmemory116E of set-top boxes108. Further, this feature may be used to facilitate transactions involving more popular products, e.g., products the subject of a of live broadcast feed, by assuring that the most current order information is communicated for these products.
• As further shown inFIG. 1,content provider104 is configured to communicate withproduct supplier server100 for retrieval of data to provide product information to a customer who logs intocommunication exchange system100 for an electronic shopping session. Moreover,content provider104 is configured to receive automatic updates fromproduct supplier server100, such as product data pushes, based on updates to data stored inmemory116A ofproduct supplier server100.
• Content provider104 is further configured to generate user interface screens based on the product information, such as those illustrated inFIGS. 3 to 29, and to transmit at least one of the user interface screens to one or more set-top boxes108, e.g., in response to a request from the respective set-top box. A portion of the user interface screens may be adapted for user interaction at the set-top box108 to communicate withcontent provider104 to conduct a transaction. Moreover, program content, such as video and image files, e.g., transmitted fromproduct supplier server100, may be processed and formatted bycontent provider104, e.g., converted to MP2 format, before sending to set-top boxes108.
• Content provider104 may also receive from set-top boxes108 transaction interaction information and, in turn, transmit this information toproduct supplier server100. Set-top box108 may render content received fromcontent provider104 for display (i.e., the user interface screens) on a user's TV144, receive commands from the user via the user'sinput device110A, transmit information tocontent provider104 in response to some of the user commands, and change the television display in response to the same or other of the user commands. As indicated above, examples of screenshots for such user interface screens include, for example, those illustrated inFIGS. 3-29 and discussed above.
• In the exemplary embodiment of the present invention, product information, which relates to products in predefined categories, stored inproduct supplier server100, may be displayed on a customer's TV144 reflecting real-time product details. Specifically, the product details may be determined by a combination of transactions conducted via each ofcomputer terminal network102 and television network106 (and any other conduit in communication withcontent provider104 and/orproduct supplier server100 and via which transactions may be processed) and for which information is updated atproduct supplier server100 as soon as a transaction is processed. If the products fall within a particular category, the product information will be displayed to a customer in real-time. Otherwise, updates are communicated to the customer in an alternative manner, e.g., on a scheduled periodic basis.
• According to the exemplary embodiment, products of an iTV shopping channel, i.e., a channel that can be used as a portal to begin a shopping session, may be categorized into two or more of general categories. A number of different possible product categories are discussed in U.S. patent application Ser. No. 12/330,385, filed on Dec. 8, 2008 by Johnson et al. and entitled “METHOD AND SYSTEM FOR IMPROVED E-COMMERCE SHOPPING,” which is hereby incorporated in its entirety by reference thereto.
• Product categories may be presented to the user based on the type of product sold such as a cooking products category, a houseware products category, a beauty products category, etc. Further, additional categories that distinguish between products based on when and how they are presented for sale may include a “currently on air” category, a “this day only” category, a “most recently aired” product category, and the like. These categories may be classified as separate categories or, alternatively, as sub-categories of the aforementioned categories. For example, a “this day only” product may be classified as a sub-category of the “today's special” category. It is noted that the “this day only” product may be one that is presently identified by the product supplier to be available for only the present day. Each of the “today's special” products may be products offered at a special price for a given time period (i.e., that day). Furthermore, the “most recently aired” product may be a product aired prior to the “currently on air” product(s). The “most recently aired” product category may include a plurality of sub-categories. A first sub-category may be the “immediately preceding on air” product category. A second sub-category may be the “second to most recently on air” product category, etc.
• In an exemplary embodiment, a first category of products may be classified as a “currently on air” category, and a second category of products may include all other products for sale. Each of the “currently on air” products may be one that is featured on the channel's program at the time. It is contemplated that a particular product falling in the first category may be the subject of a live broadcast feed. In this aspect, a customer may be able to view the live feed in which features of the given product are discussed.
• As shown inFIG. 30, atstep310, product information is initially stored inmemory116A ofproduct supplier server100. This product information may be loaded manually by the system engineer or automatically based on ongoing transactions being communicated with the server. In particular,memory116A is loaded with product information regarding products in each of the foregoing categories, such as the “currently on air” category or the “today's special” category. As such, the product data will include an indication of which category the product is classified within. While in no way intended to be an exhaustive list, the product information can further include: a plurality of electronic image and/or video files illustrating and marketing each product; a list of selectable colors, sizes and other product features for each product; a price listing; an indication of available inventory of each product; and the like. Furthermore, it is noted that the performance ofstep310 is not necessarily performed at a discrete time. For example, product information relating to products in the “currently on air” category may be continuously stored inmemory116A as long as these products are actually “on air”. Alternatively, products classified in the “this day only” category may be manually entered by the system engineer at the start of the day, for example.
• Once product information is loaded inmemory116A, an electronic shopping session can be initiated by a customer. To begin the electronic shopping session, the customer may instruct a set-top box108, viainput device110A, to tune to a channel containing the iTV application, e.g., the iTV channel, a linear channel, a VOD channel, a separate digital channel, etc. In response, an invitation-to-shop routine may be automatically loaded upon tuning to the channel (step315). In the exemplary embodiment, set-top box108 may be preprogrammed to auto-load the routine. Alternatively,content provider104 may transmit instructions to set-top box108, which, when executed by set-top box108, cause set-top box108 to load the invitation-to-shop routine.
• Once the invitation-to-shop routine is loaded, set-top box108 may receive a session initiation instruction from the user viainput device110A. In response to this instruction, set-top box108 may perform a routine(s) for loading a session. The routines for loading the session may include transmitting a session initiation instruction to content provider104 (step320), which, in turn, may relay the session initiation instruction to product supplier server100 (step325). Upon receipt,product supplier server100 may transmit product data in an XML document, for example, tocontent provider104. In the exemplary embodiment, the product data may include product information pertaining to products in the aforementioned categories. Alternatively, the products may be broken into categories by the content provider. It is noted that as shown inFIG. 30,content provider104 processes each data request and/or product data push, as discussed above, to either theproduct supplier server100 and/or set-top box108, respectively.
• In another embodiment, rather than promptingproduct supplier server100 to transmit product data in an XML document, information used to provide a shopping session may be periodically transmitted byproduct supplier server100 tocontent provider104 without addressing any particular set-top box108. As a result,content provider104 may handle the session initiation on its own by passing on the relevant product information to the particular set-top box108. In yet another embodiment,content provider104 may pass the periodically received transmissions to the set-top box108 without receipt of a session initiation instruction from the particular set-top box108. However, such unprovoked transmissions to set-top boxes108 may be omitted so as not to cause a memory burden onmemory116E of set-top boxes108.
• In either embodiment, oncecontent provider104 receives the product data transmitted byproduct supplier server100,content provider104 generates a plurality of user interface screens to be transmitted to set-top box108 (step330). For example, an iTV home screen page based on the received data may be generated bycontent provider104 and displayed by set-top box108 to illustrate information concerning the products described in the received data.
• Moreover, in one embodiment, the presentation of information may be in accordance with a rule set executed bycontent provider104. For example, the rule set may provide that information about only three products is to be simultaneously displayed. For display of information about a fourth product, a scrolling feature may be provided. As shown in part (a) ofFIG. 4 and discussed above, a screen shot of a user interface screen presenting a first three products and an arrow at the top right of the right-most of the presentation of the three products, indicating that the user may scroll right for display of a presentation of a fourth product. In response to input of a scrolling command, i.e., a right arrow ofinput device110A, set-top box108 may shift the display so that the screen appears as is shown in part (b) ofFIG. 4. The screen shot shown in part (b) ofFIG. 4 illustrates a user interface screen presenting the last three products, whereas the presentation of the first product (the left-most product) has been removed. The user interface screen also presents the arrow at the top left of the left-most of the presentation of the three products, indicating that the user may scroll left for display of the presentation of the first product.
• In response to operation of a scrolling instruction, set-top box108 may shift the activation of a page link of a first product presentation to a following displayed product presentation until a page link of a last displayed product presentation is displayed. In response to a subsequent scrolling instruction in the same direction, set-top box108 may shift the displayed representations as described and activate the page link of the newly added product presentation. Set-top box108 may indicate which presentation's link is activated by highlighting the presentation. For example, if set-top box108 receives a scrolling instruction to the right when the right-most representation of the screen shot shown in part (a) ofFIG. 4 is highlighted, set-top box108 may display the screen shot of the user interface screen shown in part (b) ofFIG. 4, with the left-most product representation highlighted.
• Furthermore, in the exemplary embodiment, the rule set may provide that of the four product representations, the presentation atposition1 should correspond to the “currently on air” product (if available), the presentation atposition2 should correspond to the “last most recently on air” product, the presentation atposition3 should correspond to the “today's special” product (if available), and the presentation atposition4 should correspond to the “second most recently on air” product. If the “today's special” and “currently on air” products are one in the same, the rule set may provide for display of the product representation atposition1. If the product is no longer the “on air” product, but is the “most recently on air” product, the rule set may provide for display of the product representation atposition2. If it is the “second to most recently air” product, “third to most recently air” product, etc., then the rule set may provide for display of the product representation atposition3. It is reiterated, however, that the described rules of the rule set are exemplary.
• Once the iTV home screen page illustrating the available products is presented to the user by set-top box108, set-top box108 may receive a product selection atstep335. A product selection may be a signal received when the user presses a select button ofinput device110A while a particular product presentation is highlighted, i.e., the page link of the product representation is activated. In response, set-top box108 may provide for navigation of multiple user interface screen relating to the selected product. The navigation may include initially proceeding to a user interface screen associated with the activated link of the iTV home screen. The navigation may be performed based on the data transmitted at330 and based on which the iTV home screen was displayed. Navigation may be between a non-exhaustive list of user interface screens as shown inFIGS. 6-10, for example. Of course it should be clear that the particular user interface screens between which the user may navigate may depend on the product being navigated.
• After navigating through the various user interface screen and selecting a product for purchase, set-top box108 is configured to transmit a purchase order signal to content provider104 (step340), which, in turn, may relay the purchase order signal toproduct supplier server100. Upon receipt, atstep345,product supplier server100 may process the purchase order and accordingly update sales and inventory records inmemory116A. It is noted that for purposes of this embodiment, the foregoing purchase process is disclosed for exemplary purposes. A more detailed explanation of an example purchasing process is discussed above. It should be clear, however, that during electronic shopping,product supplier server100 may receive requests for data and purchase order requests, e.g., for a session initiation, price updates, order placements, and/or other product and/or customer updates from numerous set-top boxes108 ofTV network106,numerous terminals103 ofcomputer terminal network102, and the like. Upon receipt of any of these requests,product supplier server100 is configured to process each of them and update the product information stored inmemory116A accordingly.
• Product supplier server100 performs product data pushes to reflect updates to the product data inmemory116A. The timing and frequency of these data pushes may be controlled, for example, to enhance the shopping experience for the user and to reduce the memory burden on the set-top box. Specifically, at steps350(a) and350(b),product supplier server100 identifies the category of the particular product, whose data has been updated, to determine how the product data push should be executed.
• In an exemplary embodiment, if the product is in the “currently on air” category (i.e., a first category), the product data push will be performed in real-time basis each time there is an update to the product data. The product classified in the “currently on air” category may be subject to a live broadcast feed. For products in a second category, e.g., all other products offered for sale, the product data push will be performed on a scheduled periodic basis, e.g., at set intervals.
• In an alternative embodiment, updates to products in additional categories may be pushed differently. For example, updates to product information in a third category of products may be updated real time during a first portion of the day and on a periodic basis during a second portion of the day.
• In an exemplary embodiment, the timing and frequency of the product update pushes may be dictated by a different rule set independent of product category. For example, a different timing and frequency for the push may be used for different days or for different times of the day.
• Onceproduct supplier server100 identifies the scheduling for product data pushes,product supplier server100 transmits the updated data, e.g., in an XML document, to be viewed by the user (steps355(a) and355(b), respectively). In either case, the updated data product pushes are transmitted tocontent provider104 and in turn transmitted to set-top box108 for display to the user. For example, if the available inventory for a “currently on air” product has decreased as a result of a purchase, the updated number of available products is transmitted in real-time to set-top box108, such that the user readily sees this information, via the user interface screens. In another example, if the sales price of the “currently on air” product is changed by the system engineer, the sales price information displayed to the user, inFIG. 8 for example, will be updated in real-time.
• If the product data push is to be performed on a scheduled periodic basis,product supplier server100 transmits the updated product data tocontent provider104, which may then transmit this information to set-top box108 as defined by the periodic schedule. Moreover, in the exemplary embodiment, the updated product information is transmitted bycontent provider104 the next time it is prompted by set-top box108 to transmit a user interface screen as described above.
• In another aspect of this embodiment, the user interface screens may include video, for example, providing detail regarding a product for sale via interaction with the user interface screen. It may be useful, for example, to include video for periodically updated user interface screens offering for sale products that are not the subject of a live broadcast feed.
• In any event, upon receipt of the product data push as discussed above, set-top box108 may update the presently rendered display (step360), e.g., the iTV home screen or another page to which the user has navigated, or information upon which the display to be rendered in the session is based, such that the allowed navigation or the information to be provided in the navigable pages is changed. For example, if both the home screen is displayed when the new data is received and the new data provides for a different home screen than the displayed home screen, set-top box108 can dynamically update the display to reflect the change.
• Referring back toFIG. 4, for example, the product presented atposition1 might be indicated in the new data to be a “most recently on air” product, rather than the “currently on air” product. Accordingly, set-top box108 may move the presentation toposition2 and may provide a presentation of another product indicated to be the “currently on air” product inposition1. Similarly, the presentation of the product inposition4 might be removed since the product is no longer the “second to most recently on air” product. As discussed above, other updates may be with respect to the particular data provided in the home screen about each of the represented products, such as its price, its shipping and handling price, whether it is a sale price, how many products are still available in inventory, whether it is sold out, etc. For example, the representation inposition2 ofFIG. 4 is of the same product in both of parts (a) and (b) ofFIG. 4, but with different descriptive data. The representation in part (a) indicates that the product is sold out and the representation in part (b) indicates that the product is available by inclusion of a price.
• While the foregoing has been described in conjunction with an exemplary embodiment, it is understood that the term “exemplary” is merely meant as an example. Those skilled in the art can appreciate from the foregoing description that the present invention can be implemented in a variety of forms. Therefore, while the embodiments of this invention have been described in connection with particular examples thereof, the true scope of the embodiments of the invention should not be so limited since other modifications and variations will become apparent to the skilled practitioner upon a study of the drawings and specification. Such modifications and variations are considered to be within the purview and scope of the appended claims and their equivalents.
• Additionally, in the preceding detailed description, numerous specific details have been set forth in order to provide a thorough understanding of the present invention. However, it should be apparent to one of ordinary skill in the art that the inventive test circuit may be practiced without these specific details. In other instances, well-known methods, procedures, components, and circuits have not been described in detail so as not to unnecessarily obscure aspects of the invention.

Claims (24)

1. A method for providing an electronic shopping environment, comprising:

receiving electronic digital information relating to at least one product in a first category of products and to at least one product in a second category of the products;

receiving updates, on a scheduled periodic basis, to the electronic digital information relating to the at least one product in the second category to reflect electronic transactions for such at least one product conducted via a set-top box; and

receiving updates to the electronic digital information relating to the at least one product in the first category, the updates received whenever an electronic transaction conducted via the set-top box affects the electronic digital information relating to the at least one product in the first category.

2. The method ofclaim 1, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed.

3. The method ofclaim 1, further comprising generating a plurality of user interface screens based on the electronic digital information, wherein said plurality of user interface screens has a first portion adapted for user interaction to conduct the electronic transactions.

4. The method ofclaim 3, wherein the user interface screens include a video relating to products that are not the subject of the live broadcast feed.

5. The method ofclaim 3, further comprising transmitting at least one of said plurality of user interface screens to the at least one set-top box for display to a user.

6. A method for providing an electronic transactional environment, comprising:

transmitting a user request from a set-top box;

receiving at the set-top box a product information display responsive to the user request, the product information display including product information and order information for a product in a first category of products available for purchase and for a product in a second category of products available for purchase, at least a portion of the product information data is received from a server;

displaying the product information display on a television;

receiving product and order information updates for products in the first category on a real time basis and receiving product and order information updates for products in the second category on a scheduled periodic basis;

displaying an updated product information display on the television; and

interacting with at least one of the product information display and the updated product information display to purchase at least one of the products.

7. The method ofclaim 6, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed.

8. The method ofclaim 7, wherein the product information display includes a video relating to products that are not the subject of the live broadcast feed.

9. A communication exchange server for facilitating television based transactions, comprising:

memory configured to store electronic digital information relating to at least one product in a first category of products and at least one product in a second category of the products;

a first processor configured to update the electronic digital information so as to reflect electronic transactions conducted based on communications received from at least one set-top box,

wherein the first processor is further configured to transmit towards the at least one set-top box the electronic digital information relating to the at least one product in the first category, such transmitting occurring triggered by updates to the electronic digital information relating to the at least one product in the first category so as to reflect transactions conducted at the at least one set-top box on a real-time basis, and

wherein the first processor is further configured to transmit, on a scheduled periodic basis, towards the at least one set-top box the electronic digital information relating to the at least one product in the second category.

10. The communication exchange server ofclaim 9, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed.

11. The communication exchange server ofclaim 9, further comprising a second processor configured to generate user interface screens based on the electronic digital information, the user interface screens configured to be displayed on a television and navigable by a user to purchase at least one of the products.

12. The communication exchange server ofclaim 11, wherein the second processor is further configured to transmit at least one of the user interface screens to the at least one set-top box in response to a request from the at least one set-top box, and wherein the transmission by the first processor towards the set-top box is conducted via the second processor.

13. The communication exchange server ofclaim 11, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed, and wherein at least one of the user interface screens includes a video for products not the subject of the live broadcast feed.

14. The communication exchange server ofclaim 9, wherein at least one of the user interface screens includes a video regarding a product selected at the set-top-box via interaction with another of the user interface screens.

15. The communication exchange server ofclaim 12, wherein the user interface screens are transmitted as an eXtensible Markup Language (XML) document.

16. A set-top box comprising:

a processor configured to facilitate television based transactions,

the set-top box configured to transmit a user request to a server and to receive from the server a product information display responsive to the user request, the product information display including product information and order information for a product in a first category of products available for purchase and for a product in a second category of products available for purchase,

the set-top box configured to display the product information display on the television,

the set-top box configured to receive product and order information updates for products in the second category on a scheduled periodic basis,

the set-top box configured to receive product and order information updates for products in the first category, such updates reflecting the television based transactions conducted via the set-top box on a real-time basis, and

the set-top box configured to display one or more user interface screens on the television, the screens navigable by a user to purchase at least one of the products.

17. The set-top box ofclaim 16, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed.

18. The set-top box ofclaim 16, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed, and wherein at least one of the user interface screens includes a video for products not the subject of the live broadcast feed.

19. The communication exchange server ofclaim 16, wherein the user interface screens are received by the set-top box as an eXtensible Markup Language (XML) document.

20. A method for providing an electronic shopping environment, comprising:

storing electronic digital information relating to at least one product in a first category of products and to at least one product in a second category of the products;

transmitting towards a set-top box, on a scheduled periodic basis, the electronic digital information relating to the at least one product in the second category; and

transmitting towards the set-top box the electronic digital information relating to the at least one product in the first category and retransmitting whenever there is an update to such electronic digital information so as to reflect, in a real-time basis, electronic transactions conducted via the set-top box involving the at least one product in the first category.

21. The method ofclaim 20, wherein a first server stores the electronic digital information and the transmitting is conducted through the first server and a second server in communication with the first server.

22. The method ofclaim 20, wherein the at least one product in the first category is the subject of a live broadcast feed in which features of such at least one product are discussed.

23. The method ofclaim 20, wherein the electronic digital information is configured to be incorporated into a plurality of user interface screens, wherein said plurality of user interface screens has a first portion adapted for user interaction to conduct the electronic transactions.

24. The method ofclaim 23, wherein the user interface screens include a video relating to products that are not the subject of the live broadcast feed.

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