US20100115038A1 - Electronic mail system providing message character set formatting features and related methods - Google Patents

Abstract

An electronic messaging method may include storing at least one information field to be included in electronic messages on a message server in one of a plurality of different character set formats, and receiving electronic message body text at the message server to be included in an electronic message for a given communications network from among a plurality of communications networks. The body text may have a respective character set format. The method may further include comparing the character set format of the body text with the character set format of the at least one information field and, if the at least one information field is displayable in the character set format of the body text, then formatting the at least one information field in the character set format of the body text. Otherwise, the body text and the at least one information field may be formatted in a default character set format associated with the given communications network.

Description

RELATED APPLICATION
• This application is based upon prior filed copending provisional application Ser. No. 61/085,561 filed Aug. 1, 2008, the entire subject matter of which is incorporated herein by reference in its entirety.
FIELD OF THE INVENTION
• The present invention relates to the field of communications systems, and, more particularly, to electronic messaging communications systems and related methods.
BACKGROUND OF THE INVENTION
• Electronic mail (email) has become an integral part of business and personal communications. As such, many users have multiple email accounts for work and home use. Moreover, with the increased availability of mobile cellular and wireless local area network (LAN) devices that can send and receive emails, many users wirelessly access emails stored in source mailboxes of different email storage servers (e.g., corporate email storage server, Yahoo, Hotmail, AOL, etc.).
• In some instances, the use of different email protocols, such as character sets, by different email systems may result in compatibility issues when emails are communicated between the various systems. Accordingly, improved approaches for communicating email data across different email systems or platforms may be desirable.
BRIEF DESCRIPTION OF THE DRAWINGS
• For a better understanding of the various embodiments described herein and to show more clearly how they may be carried into effect, reference will now be made, by way of example only, to the accompanying drawings which show at least one example embodiment and in which:
• FIG. 1 is a schematic block diagram of an electronic messaging system in accordance with one example embodiment;
• FIG. 2 is a flow diagram of a character set formatting method for electronic messages in accordance with one example embodiment;
• FIGS. 3 and 4 are schematic block diagrams of electronic messages processed by the system or method ofFIGS. 1 and 2;
• FIG. 5 is a block diagram of an example embodiment of a mobile device that may be used with the system ofFIG. 1;
• FIG. 6 is a block diagram of an example embodiment of a communication subsystem component of the mobile device ofFIG. 5;
• FIG. 7 is an example block diagram of a node of a wireless network;
• FIG. 8 is a block diagram illustrating components of a host system in one example configuration for use with the wireless network ofFIG. 7 and the mobile device ofFIGS. 5; and
• FIGS. 9A and 9B are an example product configuration sheet (PCS) that may be used with the system or method ofFIGS. 1 and 2.
DETAILED DESCRIPTION
• The present description is made with reference to the accompanying drawings, in which example embodiments are shown. However, many different example embodiments may be used, and thus the description should not be construed as limited to the example embodiments set forth herein. Rather, these example embodiments are provided so that this disclosure will be thorough and complete. Like numbers refer to like elements throughout, and prime notation is used to indicate similar elements or steps in alternative embodiments.
• Generally speaking, an electronic messaging method is provided herein which may include storing at least one information field to be included in electronic messages on a message server in one of a plurality of different character set formats, and receiving electronic message body text at the message server to be included in an electronic message for a given communications network (such as for example, a particular service provider's or carrier's network) from among a plurality of communications networks. The body text may have a respective character set format. The method may further include comparing the character set format of the body text with the character set format of the at least one information field and, if the at least one information field is displayable in the character set format of the body text, then formatting the at least one information field in the character set format of the body text. Otherwise, the body text and the at least one information field may be formatted in a default character set format associated with the given communications network.
• By way of example, the at least one information field may comprise at least one name field, such as a sender field. The at least one information field may also comprise at least one signature field. Also by way of example, the plurality of different character set formats may comprise a UTF-8 character set format, an ISO-2022-JP character set format, etc. The plurality of communications networks may comprise a plurality of cellular communications networks, and the electronic message body text may be received by the message server from a wireless communications device.
• A related electronic message server may include a memory configured to store at least one information field to be included in electronic messages in one of a plurality of different character set formats. The server may further include a processor configured to receive electronic message body text to be included in an electronic message for a given communications network from among a plurality of communications networks, where the body text has a respective character set format. The message server may be further configured to compare the character set format of the body text with the character set format of the at least one information field. If the at least one information field is displayable in the character set format of the body text, then the server may format the at least one information field in the character set format of the body text, and otherwise format the body text and the at least one information field in a default character set format associated with the given communications network.
• A related electronic messaging system may include a communications device for generating electronic message body text to be included in an electronic message for a given communications network from among a plurality of communications networks. The system may further include a message server configured to store at least one information field to be included in electronic messages in one of a plurality of different character set formats, receive the electronic message body text from the communications device, and compare the character set format of the body text with the character set format of the at least one information field. If the at least one information field is displayable in the character set format of the body text, then the server may format the at least one information field in the character set format of body text, and otherwise format the body text and the at least one information field in a default character set format associated with the given communications network.
• A computer-readable medium is also provided which may have computer executable instructions for causing a computer to perform steps including storing at least one information field to be included in electronic messages in one of a plurality of different character set formats, and receiving electronic message body text to be included in an electronic message for a given communications network from among a plurality of communications networks, the body text having a respective character set format. The steps may further include comparing the character set format of the body text with the character set format of the at least one information field and, if the at least one information field is displayable in the character set format of the body text, then formatting the at least one information field in the character set format of body text, and otherwise formatting the body text and the at least one information field in a default character set format associated with the given communications network.
• It will be appreciated that numerous specific details are set forth in order to provide a thorough understanding of the example embodiments described herein. However, it will be understood by those of ordinary skill in the art that the example embodiments described herein may be practiced without these specific details. In other instances, well-known methods, procedures and components have not been described in detail so as not to obscure the example embodiments described herein. Also, the description is not to be considered as limiting the scope of the example embodiments described herein.
• The example embodiments described herein may be used with mobile wireless communication devices, hereafter referred to as mobile devices, which can be configured according to an IT policy. It should be noted that the term IT policy, in general, refers to a collection of IT policy rules, in which the IT policy rules can be defined as being either grouped or non-grouped and global or per-user. The terms grouped, non-grouped, global and per-user are defined further below. Examples of applicable communication devices include pagers, cellular phones, cellular smart-phones, wireless organizers, personal digital assistants, computers, laptops, handheld wireless communication devices, wirelessly enabled notebook computers and the like.
• The mobile device is a two-way communication device with advanced data communication capabilities including the capability to communicate with other mobile devices or computer systems through a network of transceiver stations. The mobile device may also have the capability to allow voice communication. Depending on the functionality provided by the mobile device, it may be referred to as a data messaging device, a two-way pager, a cellular telephone with data messaging capabilities, a wireless Internet appliance, or a data communication device (with or without telephony capabilities).
• Referring initially toFIGS. 1 and 2, anelectronic messaging system30 and associated method aspects are first described. By way of background, the BlackBerry® Internet Service (BIS) is a service that comes with BlackBerry® smartphones. BIS push technology lets users easily receive emails because messages are automatically pushed to their devices. The BIS system stores friendly names (e.g., “Name” name@gmail.com) and signatures for email messages in UTF-8 format. As such, this character set encoding is used quite frequently in outgoing BIS email messages.
• However, certain Internet service providers (ISPs), and particularly Japanese ISPs, often use ISO-2022-JP character set encoding for incoming and outgoing emails. This may be the case even though the header of the email contains the UTF-8 indicator, for example. This typically results in the text of the name, etc., being displayed as garbled or unreadable symbols to the end user. Furthermore, when the user's auto signature is not able to be represented in the device hint character set encoding included in the header, the email body content is up-converted to UTF-8 before being sent. Although both approaches follow generally accepted practices, this can be problematic for mail clients that do not handle UTF-8, for example.
• Thesystem30 illustratively includes acommunications device31, such as those described above. Generally speaking, thecommunications device31 is for generating electronic message body text to be included in an electronic message (e.g., an electronic mail (email) message, short message service (SMS) message, etc.) for a given communications network32 from among a plurality of communication networks (e.g., cellular communications networks). Thesystem30 may further include amessage server33 including one ormore memories34 configured to store at least one information field to be included in electronic messages in one of a plurality of different character set formats (Blocks50 and52 ofFIG. 2). The information fields may generally include friendly name fields, signature fields, etc. By way of example, such character set formats may include the above-noted UTF-8 and ISO-2022-JP formats, as well as others, as will be appreciated by those skilled in the art.
• Referring toFIGS. 1 and 2, themessage server33 illustratively includes aprocessor35 which is configured to receive the electronic message body text from thecommunications device31, atBlock53, and to compare the character set format of the body text with the character set format of the information field(s), atBlock55. If the information field(s) is displayable in the character set format of the body text, then theprocessor35 formats the information field(s) in the character set format of body text, atBlock56.
• Provided inFIG. 3, is oneexample message40 in which a name field41 (here a sender or “from” name field) is displayable in the character set format ofbody text42. Thename field41 reads “‘Sally Sender’ [Sender@networka.com]” inFIG. 3. Moreover, a recipient (i.e., “to”)name field43 and asignature field44 are also provided and formatted in the UTF-8 character set format, which respectively read “‘Roger Recipient’ [Recipient@networkb.com]” and “Sent from my BlackBerry® smartphone.” One or more of these fields may be considered an information field that is to be compared tomessage body text42, which in this example is again formatted in the UTF-8 character set format. The body text reads:
• • “Thanks for the information. Looking forward to speaking with you again soon.
  • Regards,
  • Sender”
• Accordingly, since the information fields41,43, and44 are all displayable in the character set format of the body text (i.e., they are formatted in the same UTF-8 format), then theprocessor35 formats the information field(s) in the character set format of the body text, that is, they remain in the UTF-8 character set format.
• Referring toFIG. 4, if one or more of the information fields41′,43′, and44′ are not displayable in the character set format of thebody text42′, theprocessor35 formats the body text and the information field(s) in a default character set format associated with the given communications network32, atBlock57, thus concluding the method illustrated inFIG. 2 (Block58). In the illustrated example, themessage body text42′ is formatted in the ISO-2022-JP character set format, which, as noted above, is generally incompatible with the UTF-8 character format of thefields41′,43′, and44′. Accordingly, one of more of thefields41′,43′, and44′ are then formatted in the default character set format of the network receiving the completed electronic message. In the illustrated example, the recipient (“Roger Recipient”) is on a Japanese service provider's network, for which the default character set format may be ISO-2022-JP, for instance.
• The foregoing will be further understood with reference to an example embodiment in which themessage server33 is implemented by the BIS system, although other suitable message servers/systems may also be used, as will be appreciated by those skilled in the art. The message body text is received by the BIS system for formatting into emails to be sent to one or more users on one or more carrier systems. In accordance with one example implementation, configurable account-level and source-level character set encoding may advantageously be used for each carrier/plan. In the case of friendly names, instead of automatically using UTF-8 for the name field, a first attempt may be made to determine if the friendly name is able to be represented in the character set of the text body, and this character set is used if possible. That is, the character set format of the body text is compared with the character set format of the name field, and if the information field is displayable in the character set format of the body text, then the body text format is used for the name field, as noted above. Otherwise, system logic may revert to a desired of default character set for the body text and the information field (e.g., the name field). As noted above, ISO-2022-JP may generally be the desired or default character set format for users of a Japanese carrier, and UTF-8 may generally be the default character set otherwise.
• With respect to signatures, these may be treated in the same manner as the name field so that the signature is also displayed in the default character set if it is not displayable in the body text character set format. For example, in the case of a Japanese service provider, the carrier/plan level default character set encoding may be initialized to ISO-2022-JP and may use a product configuration sheet (PCS) should the value need to change. An example PCS is shown inFIGS. 9A and 9B. A carrier may specify its preferred or default character set through a designated section or an additional comments field in the PCS, for example. Of course, other approaches for obtaining such information may also be used, as will be appreciated by those skilled in the art. The account level and source level configurability may be visible only for the Japanese service provider or other carriers who choose a default character set encoding other than UTF-8.
• While the above-described aspects are presented in the context of Japanese carrier implementations, it will be appreciated that the techniques described herein may also be applied to other carrier or system platforms as well. Moreover, these techniques may be applied to email messages from various types of devices, including personal computers, Macs, mobile devices, etc. Further, they may also be applicable to other message types as well, such as short message service (SMS) messages, etc., as noted above.
• To aid the reader in understanding the structure of the mobile device and how it communicates with other devices and host systems, reference will now be made toFIGS. 5 through 8. Referring initially toFIG. 5, shown therein is a block diagram of an example embodiment of amobile device100. Themobile device100 includes a number of components such as amain processor102 that controls the overall operation of themobile device100. Communication functions, including data and voice communications, are performed through acommunication subsystem104. Thecommunication subsystem104 receives messages from and sends messages to awireless network200. In this example embodiment of themobile device100, thecommunication subsystem104 is configured in accordance with the Global System for Mobile Communication (GSM) and General Packet Radio Services (GPRS) standards. The GSM/GPRS wireless network is used worldwide and it is expected that these standards will be superseded eventually by Enhanced Data GSM Environment (EDGE) and Universal Mobile Telecommunications Service (UMTS). New standards are still being defined, but it is believed that they will have similarities to the network behavior described herein, and it will also be understood by persons skilled in the art that the example embodiments described herein are intended to use any other suitable standards that are developed in the future. The wireless link connecting thecommunication subsystem104 with thewireless network200 represents one or more different Radio Frequency (RF) channels, operating according to defined protocols specified for GSM/GPRS communications. With newer network protocols, these channels are capable of supporting both circuit switched voice communications and packet switched data communications.
• Although thewireless network200 associated withmobile device100 is a GSM/GPRS wireless network in one example implementation, other wireless networks may also be associated with themobile device100 in variant implementations. The different types of wireless networks that may be employed include, for example, data-centric wireless networks, voice-centric wireless networks, and dual-mode networks that can support both voice and data communications over the same physical base stations. Combined dual-mode networks include, but are not limited to, Code Division Multiple Access (CDMA) or CDMA2000 networks, GSM/GPRS networks (as mentioned above), and future third-generation (3G) networks like EDGE and UMTS. Some other examples of data-centric networks include WiFi 802.11, Mobitex™ and DataTAC™ network communication systems. Examples of other voice-centric data networks include Personal Communication Systems (PCS) networks like GSM and Time Division Multiple Access (TDMA) systems.
• Themain processor102 also interacts with additional subsystems such as a Random Access Memory (RAM)106, aflash memory108, adisplay110, an auxiliary input/output (I/O)subsystem112, adata port114, akeyboard116, aspeaker118, amicrophone120, short-range communications122 andother device subsystems124.
• Some of the subsystems of themobile device100 perform communication-related functions, whereas other subsystems may provide “resident” or on-device functions. By way of example, thedisplay110 and thekeyboard116 may be used for both communication-related functions, such as entering a text message for transmission over thenetwork200, and device-resident functions such as a calculator or task list.
• Themobile device100 can send and receive communication signals over thewireless network200 after required network registration or activation procedures have been completed. Network access is associated with a subscriber or user of themobile device100. To identify a subscriber, themobile device100 requires a SIM/RUIM card126 (i.e. Subscriber Identity Module or a Removable User Identity Module) to be inserted into a SIM/RUIM interface128 in order to communicate with a network. The SIM card orRUIN126 is one type of a conventional “smart card” that can be used to identify a subscriber of themobile device100 and to personalize themobile device100, among other things. Without theSIM card126, themobile device100 is not fully operational for communication with thewireless network200. By inserting the SIM card/RUIM126 into the SIM/RUIM interface128, a subscriber can access all subscribed services. Services may include: web browsing and messaging such as e-mail, voice mail, Short Message Service (SMS), and Multimedia Messaging Services (MMS). More advanced services may include: point of sale, field service and sales force automation. The SIM card/RUIM126 includes a processor and memory for storing information. Once the SIM card/RUIM126 is inserted into the SIM/RUIM interface128, it is coupled to themain processor102. In order to identify the subscriber, the SIM card/RUIM126 can include some user parameters such as an International Mobile Subscriber Identity (IMSI). An advantage of using the SIM card/RUIM126 is that a subscriber is not necessarily bound by any single physical mobile device. The SIM card/RUIM126 may store additional subscriber information for a mobile device as well, including datebook (or calendar) information and recent call information. Alternatively, user identification information can also be programmed into theflash memory108.
• Themobile device100 is a battery-powered device and includes abattery interface132 for receiving one or morerechargeable batteries130. In at least some example embodiments, thebattery130 can be a smart battery with an embedded microprocessor. Thebattery interface132 is coupled to a regulator (not shown), which assists thebattery130 in providing power V+ to themobile device100. Although current technology makes use of a battery, future technologies such as micro fuel cells may provide the power to themobile device100.
• Themobile device100 also includes anoperating system134 andsoftware components136 to146 which are described in more detail below. Theoperating system134 and thesoftware components136 to146 that are executed by themain processor102 are typically stored in a persistent store such as theflash memory108, which may alternatively be a read-only memory (ROM) or similar storage element (not shown). Those skilled in the art will appreciate that portions of theoperating system134 and thesoftware components136 to146, such as specific device applications, or parts thereof, may be temporarily loaded into a volatile store such as theRAM106. Other software components can also be included, as is well known to those skilled in the art.
• The subset ofsoftware applications136 that control basic device operations, including data and voice communication applications, will normally be installed on themobile device100 during its manufacture. Other software applications include amessage application138 that can be any suitable software program that allows a user of themobile device100 to send and receive electronic messages. Various alternatives exist for themessage application138 as is well known to those skilled in the art. Messages that have been sent or received by the user are typically stored in theflash memory108 of themobile device100 or some other suitable storage element in themobile device100. In at least some example embodiments, some of the sent and received messages may be stored remotely from thedevice100 such as in a data store of an associated host system that themobile device100 communicates with.
• The software applications can further include adevice state module140, a Personal Information Manager (PIM)142, and other suitable modules (not shown). Thedevice state module140 provides persistence, i.e. thedevice state module140 ensures that important device data is stored in persistent memory, such as theflash memory108, so that the data is not lost when themobile device100 is turned off or loses power.
• ThePIM142 includes functionality for organizing and managing data items of interest to the user, such as, but not limited to, e-mail, contacts, calendar events, voice mails, appointments, and task items. A PIM application has the ability to send and receive data items via thewireless network200. PIM data items may be seamlessly integrated, synchronized, and updated via thewireless network200 with the mobile device subscriber's corresponding data items stored and/or associated with a host computer system. This functionality creates a mirrored host computer on themobile device100 with respect to such items. This can be particularly advantageous when the host computer system is the mobile device subscriber's office computer system.
• Themobile device100 also includes aconnect module144, and anIT policy module146. Theconnect module144 implements the communication protocols that are required for themobile device100 to communicate with the wireless infrastructure and any host system, such as an enterprise system, that themobile device100 is authorized to interface with. Examples of a wireless infrastructure and an enterprise system are given inFIGS. 7 and 8, which are described in more detail below.
• Theconnect module144 includes a set of APIs that can be integrated with themobile device100 to allow themobile device100 to use any number of services associated with the enterprise system. Theconnect module144 allows themobile device100 to establish an end-to-end secure, authenticated communication pipe with the host system. A subset of applications for which access is provided by theconnect module144 can be used to pass IT policy commands from the host system to themobile device100. This can be done in a wireless or wired manner. These instructions can then be passed to theIT policy module146 to modify the configuration of thedevice100. Alternatively, in some cases, the IT policy update can also be done over a wired connection.
• TheIT policy module146 receives IT policy data that encodes the IT policy. TheIT policy module146 then ensures that the IT policy data is authenticated by themobile device100. The IT policy data can then be stored in theflash memory106 in its native form. After the IT policy data is stored, a global notification can be sent by theIT policy module146 to all of the applications residing on themobile device100. Applications for which the IT policy may be applicable then respond by reading the IT policy data to look for IT policy rules that are applicable.
• TheIT policy module146 can include a parser (not shown), which can be used by the applications to read the IT policy rules. In some cases, another module or application can provide the parser. Grouped IT policy rules, described in more detail below, are retrieved as byte streams, which are then sent (recursively, in a sense) into the parser to determine the values of each IT policy rule defined within the grouped IT policy rule. In at least some example embodiments, theIT policy module146 can determine which applications are affected by the IT policy data and send a notification to only those applications. In either of these cases, for applications that aren't running at the time of the notification, the applications can call the parser or theIT policy module146 when they are executed to determine if there are any relevant IT policy rules in the newly received IT policy data.
• All applications that support rules in the IT Policy are coded to know the type of data to expect. For example, the value that is set for the “WEP User Name” IT policy rule is known to be a string; therefore the value in the IT policy data that corresponds to this rule is interpreted as a string. As another example, the setting for the “Set Maximum Password Attempts” IT policy rule is known to be an integer, and therefore the value in the IT policy data that corresponds to this rule is interpreted as such.
• After the IT policy rules have been applied to the applicable applications or configuration files, theIT policy module146 sends an acknowledgement back to the host system to indicate that the IT policy data was received and successfully applied.
• Other types of software applications can also be installed on themobile device100. These software applications can be third party applications, which are added after the manufacture of themobile device100. Examples of third party applications include games, calculators, utilities, etc.
• The additional applications can be loaded onto themobile device100 through at least one of thewireless network200, the auxiliary I/O subsystem112, thedata port114, the short-range communications subsystem122, or any othersuitable device subsystem124. This flexibility in application installation increases the functionality of themobile device100 and may provide enhanced on-device functions, communication-related functions, or both. For example, secure communication applications may enable electronic commerce functions and other such financial transactions to be performed using themobile device100.
• Thedata port114 enables a subscriber to set preferences through an external device or software application and extends the capabilities of themobile device100 by providing for information or software downloads to themobile device100 other than through a wireless communication network. The alternate download path may, for example, be used to load an encryption key onto themobile device100 through a direct and thus reliable and trusted connection to provide secure device communication.
• Thedata port114 can be any suitable port that enables data communication between themobile device100 and another computing device. Thedata port114 can be a serial or a parallel port. In some instances, thedata port114 can be a USE port that includes data lines for data transfer and a supply line that can provide a charging current to charge thebattery130 of themobile device100.
• The short-range communications subsystem122 provides for communication between themobile device100 and different systems or devices, without the use of thewireless network200. For example, thesubsystem122 may include an infrared device and associated circuits and components for short-range communication. Examples of short-range communication standards include standards developed by the Infrared Data Association (IrDA), Bluetooth, and the 802.11 family of standards developed by IEEE.
• In use, a received signal such as a text message, an e-mail message, or web page download will be processed by thecommunication subsystem104 and input to themain processor102. Themain processor102 will then process the received signal for output to thedisplay110 or alternatively to the auxiliary I/O subsystem112. A subscriber may also compose data items, such as e-mail messages, for example, using thekeyboard116 in conjunction with thedisplay110 and possibly the auxiliary I/O subsystem112. Theauxiliary subsystem112 may include devices such as: a touch screen, mouse, track ball, infrared fingerprint detector, or a roller wheel with dynamic button pressing capability. Thekeyboard116 is preferably an alphanumeric keyboard and/or telephone-type keypad. However, other types of keyboards may also be used. A composed item may be transmitted over thewireless network200 through thecommunication subsystem104.
• For voice communications, the overall operation of themobile device100 is substantially similar, except that the received signals are output to thespeaker118, and signals for transmission are generated by themicrophone120. Alternative voice or audio I/O subsystems, such as a voice message recording subsystem, can also be implemented on themobile device100. Although voice or audio signal output is accomplished primarily through thespeaker118, thedisplay110 can also be used to provide additional information such as the identity of a calling party, duration of a voice call, or other voice call related information.
• Referring now toFIG. 6, an example block diagram of thecommunication subsystem component104 is shown. Thecommunication subsystem104 includes areceiver150, atransmitter152, as well as associated components such as one or more embedded orinternal antenna elements154 and156, Local Oscillators (LOs)158, and a processing module such as a Digital Signal Processor (DSP)160. The particular design of thecommunication subsystem104 is dependent upon thecommunication network200 with which themobile device100 is intended to operate. Thus, it should be understood that the design illustrated inFIG. 6 serves only as one example.
• Signals received by theantenna154 through thewireless network200 are input to thereceiver150, which may perform such common receiver functions as signal amplification, frequency down conversion, filtering, channel selection, and analog-to-digital (A/D) conversion. A/D conversion of a received signal allows more complex communication functions such as demodulation and decoding to be performed in theDSP160. In a similar manner, signals to be transmitted are processed, including modulation and encoding, by theDSP160. These DSP-processed signals are input to thetransmitter152 for digital-to-analog (D/A) conversion, frequency up conversion, filtering, amplification and transmission over thewireless network200 via theantenna156. TheDSP160 not only processes communication signals, but also provides for receiver and transmitter control. For example, the gains applied to communication signals in thereceiver150 and thetransmitter152 may be adaptively controlled through automatic gain control algorithms implemented in theDSP160.
• The wireless link between themobile device100 and thewireless network200 can contain one or more different channels, typically different RF channels, and associated protocols used between themobile device100 and thewireless network200. An RF channel is a limited resource that must be conserved, typically due to limits in overall bandwidth and limited battery power of themobile device100.
• When themobile device100 is fully operational, thetransmitter152 is typically keyed or turned on only when it is transmitting to thewireless network200 and is otherwise turned off to conserve resources. Similarly, thereceiver150 is periodically turned off to conserve power until it is needed to receive signals or information (if at all) during designated time periods.
• Referring now toFIG. 7, a block diagram of an example implementation of anode202 of thewireless network200 is shown. In practice, thewireless network200 comprises one ormore nodes202. In conjunction with theconnect module144, themobile device100 can communicate with thenode202 within thewireless network200. In the example implementation ofFIG. 7, thenode202 is configured in accordance with General Packet Radio Service (GPRS) and Global Systems for Mobile (GSM) technologies. Thenode202 includes a base station controller (BSC)204 with an associatedtower station206, a Packet Control Unit (PCU)208 added for GPRS support in GSM, a Mobile Switching Center (MSC)210, a Home Location Register (HLR)212, a Visitor Location Registry (VLR)214, a Serving GPRS Support Node (SGSN)216, a Gateway GPRS Support Node (GGSN)218, and a Dynamic Host Configuration Protocol (DHCP)220. This list of components is not meant to be an exhaustive list of the components of everynode202 within a GSM/GPRS network, but rather a list of components that are commonly used in communications through thenetwork200.
• In a GSM network, theMSC210 is coupled to theBSC204 and to a landline network, such as a Public Switched Telephone Network (PSTN)222 to satisfy circuit switched requirements. The connection through thePCU208, theSGSN216 and theGGSN218 to a public or private network (Internet)224 (also referred to herein generally as a shared network infrastructure) represents the data path for GPRS capable mobile devices. In a GSM network extended with GPRS capabilities, theBSC204 also contains the Packet Control Unit (PCU)208 that connects to theSGSN216 to control segmentation, radio channel allocation and to satisfy packet switched requirements. To track the location of themobile device100 and availability for both circuit switched and packet switched management, theHLR212 is shared between theMSC210 and theSGSN216. Access to theVLR214 is controlled by theMSC210.
• Thestation206 is a fixed transceiver station and together with theBSC204 form fixed transceiver equipment. The fixed transceiver equipment provides wireless network coverage for a particular coverage area commonly referred to as a “cell”. The fixed transceiver equipment transmits communication signals to and receives communication signals from mobile devices within its cell via thestation206. The fixed transceiver equipment normally performs such functions as modulation and possibly encoding and/or encryption of signals to be transmitted to themobile device100 in accordance with particular, usually predetermined, communication protocols and parameters, under control of its controller. The fixed transceiver equipment similarly demodulates and possibly decodes and decrypts, if necessary, any communication signals received from themobile device100 within its cell. Communication protocols and parameters may vary between different nodes. For example, one node may employ a different modulation scheme and operate at different frequencies than other nodes.
• For allmobile devices100 registered with a specific network, permanent configuration data such as a user profile is stored in theHLR212. TheHLR212 also contains location information for each registered mobile device and can be queried to determine the current location of a mobile device. TheMSC210 is responsible for a group of location areas and stores the data of the mobile devices currently in its area of responsibility in theVLR214. Further, theVLR214 also contains information on mobile devices that are visiting other networks. The information in theVLR214 includes part of the permanent mobile device data transmitted from theHLR212 to theVLR214 for faster access. By moving additional information from aremote HLR212 node to theVLR214, the amount of traffic between these nodes can be reduced so that voice and data services can be provided with faster response times and at the same time requiring less use of computing resources.
• TheSGSN216 and theGGSN218 are elements added for GPRS support; namely packet switched data support, within GSM. TheSGSN216 and theMSC210 have similar responsibilities within thewireless network200 by keeping track of the location of eachmobile device100. TheSGSN216 also performs security functions and access control for data traffic on thewireless network200. TheGGSN218 provides internetworking connections with external packet switched networks and connects to one or more SGSN's216 via an Internet Protocol (IP) backbone network operated within thenetwork200. During normal operations, a givenmobile device100 must perform a “GPRS Attach” to acquire an IP address and to access data services. This requirement is not present in circuit switched voice channels as Integrated Services Digital Network (ISDN) addresses are used for routing incoming and outgoing calls. Currently, all GPRS capable networks use private, dynamically assigned IP addresses, thus requiring theDHCP server220 connected to theGGSN218. There are many mechanisms for dynamic IP assignment, including using a combination of a Remote Authentication Dial-In User Service (RADIUS) server and a DHCP server. Once the GPRS Attach is complete, a logical connection is established from amobile device100, through thePCU208, and theSGSN216 to an Access Point Node (APN) within theGGSN218. The APN represents a logical end of an IP tunnel that can either access direct Internet compatible services or private network connections. The APN also represents a security mechanism for thenetwork200, insofar as eachmobile device100 must be assigned to one or more APNs andmobile devices100 cannot exchange data without first performing a GPRS Attach to an APN that it has been authorized to use. The APN may be considered to be similar to an Internet domain name such as “myconnection.wireless.com”.
• Once the GPRS Attach operation is complete, a tunnel is created and all traffic is exchanged within standard IP packets using any protocol that can be supported in IP packets. This includes tunneling methods such as IP over IP as in the case with some IPSecurity (IPsec) connections used with Virtual Private Networks (VPN). These tunnels are also referred to as Packet Data Protocol (PDP) Contexts and there are a limited number of these available in thenetwork200. To maximize use of the PDP Contexts, thenetwork200 will run an idle timer for each PDP Context to determine if there is a lack of activity. When amobile device100 is not using its PDP Context, the PDP Context can be de-allocated and the IP address returned to the IP address pool managed by theDHCP server220.
• Referring now toFIG. 8, shown therein is a block diagram illustrating components of an example configuration of ahost system250 that themobile device100 can communicate with in conjunction with theconnect module144. Thehost system250 will typically be a corporate enterprise or other local area network (LAN), but may also be a home office computer or some other private system, for example, in variant implementations. In this example shown inFIG. 8, thehost system250 is depicted as a LAN of an organization to which a user of themobile device100 belongs. Typically, a plurality of mobile devices can communicate wirelessly with thehost system250 through one ormore nodes202 of thewireless network200.
• Thehost system250 comprises a number of network components connected to each other by anetwork260. For instance, a user's desktop computer262awith an accompanyingcradle264 for the user'smobile device100 is situated on a LAN connection. Thecradle264 for themobile device100 can be coupled to the computer262aby a serial or a Universal Serial Bus (USB) connection, for example. Other user computers262b-262nare also situated on thenetwork260, and each may or may not be equipped with an accompanyingcradle264. Thecradle264 facilitates the loading of information (e.g. PIM data, private symmetric encryption keys to facilitate secure communications) from the user computer262ato themobile device100, and may be particularly useful for bulk information updates often performed in initializing themobile device100 for use. The information downloaded to themobile device100 may include certificates used in the exchange of messages.
• It will be understood by persons skilled in the art that the user computers262a-262nwill typically also be connected to other peripheral devices, such as printers, etc. which are not explicitly shown inFIG. 8. Furthermore, only a subset of network components of thehost system250 are shown inFIG. 8 for ease of exposition, and it will be understood by persons skilled in the art that thehost system250 will comprise additional components that are not explicitly shown inFIG. 8 for this example configuration. More generally, thehost system250 may represent a smaller part of a larger network (not shown) of the organization, and may comprise different components and/or be arranged in different topologies than that shown in the example embodiment ofFIG. 8.
• To facilitate the operation of themobile device100 and the wireless communication of messages and message-related data between themobile device100 and components of thehost system250, a number of wirelesscommunication support components270 can be provided. In some implementations, the wirelesscommunication support components270 can include amessage management server272, amobile data server274, acontact server276, and a device manager module278. The device manager module278 includes anIT Policy editor280 and an ITuser property editor282, as well as other software components for allowing an IT administrator to configure themobile devices100. In an alternative example embodiment, there may be one editor that provides the functionality of both theIT policy editor280 and the ITuser property editor282. Thesupport components270 also include adata store284, and an IT policy server286. The IT policy server286 includes aprocessor288, a network interface290 and amemory unit292. Theprocessor288 controls the operation of the IT policy server286 and executes functions related to the standardized IT policy as described below. The network interface290 allows the IT policy server286 to communicate with the various components of thehost system250 and themobile devices100. Thememory unit292 can store functions used in implementing the IT policy as well as related data. Those skilled in the art know how to implement these various components. Other components may also be included as is well known to those skilled in the art. Further, in some implementations, thedata store284 can be part of any one of the servers.
• In this example embodiment, themobile device100 communicates with thehost system250 throughnode202 of thewireless network200 and a sharednetwork infrastructure224 such as a service provider network or the public Internet. Access to thehost system250 may be provided through one or more routers (not shown), and computing devices of thehost system250 may operate from behind a firewall or proxy server266. The proxy server266 provides a secure node and a wireless Internet gateway for thehost system250. The proxy server266 intelligently routes data to the correct destination server within thehost system250.
• In some implementations, thehost system250 can include a wireless VPN router (not shown) to facilitate data exchange between thehost system250 and themobile device100. The wireless VPN router allows a VPN connection to be established directly through a specific wireless network to themobile device100. The wireless VPN router can be used with the Internet Protocol (IP) Version 6 (IPV6) and IP-based wireless networks. This protocol can provide enough IP addresses so that each mobile device has a dedicated IP address, making it possible to push information to a mobile device at any time. An advantage of using a wireless VPN router is that it can be an off-the-shelf VPN component, and does not require a separate wireless gateway and separate wireless infrastructure. A VPN connection can preferably be a Transmission Control Protocol (TCP)/IP or User Datagram Protocol (UDP)/IP connection for delivering the messages directly to themobile device100 in this alternative implementation.
• Messages intended for a user of themobile device100 are initially received by amessage server268 of thehost system250. Such messages may originate from any number of sources. For instance, a message may have been sent by a sender from the computer262bwithin thehost system250, from a different mobile device (not shown) connected to thewireless network200 or a different wireless network, or from a different computing device, or other device capable of sending messages, via the sharednetwork infrastructure224, possibly through an application service provider (ASP) or Internet service provider (ISP), for example.
• Themessage server268 typically acts as the primary interface for the exchange of messages, particularly e-mail messages, within the organization and over the sharednetwork infrastructure224. Each user in the organization that has been set up to send and receive messages is typically associated with a user account managed by themessage server268. Some example implementations of themessage server268 include a Microsoft Exchange™ server, a Lotus Domino™ server, a Novell Groupwise™ server, or another suitable mail server installed in a corporate environment. In some implementations, thehost system250 may comprisemultiple message servers268. Themessage server268 may also be adapted to provide additional functions beyond message management, including the management of data associated with calendars and task lists, for example.
• When messages are received by themessage server268, they are typically stored in a data store associated with themessage server268. In at least some example embodiments, the data store may be a separate hardware unit, such asdata store284, that themessage server268 communicates with. Messages can be subsequently retrieved and delivered to users by accessing themessage server268. For instance, an e-mail client application operating on a user's computer262amay request the e-mail messages associated with that user's account stored on the data store associated with themessage server268. These messages are then retrieved from the data store and stored locally on the computer262a.The data store associated with themessage server268 can store copies of each message that is locally stored on themobile device100. Alternatively, the data store associated with themessage server268 can store all of the messages for the user of themobile device100 and only a smaller number of messages can be stored on themobile device100 to conserve memory. For instance, the most recent messages (i.e. those received in the past two to three months for example) can be stored on themobile device100.
• When operating themobile device100, the user may wish to have e-mail messages retrieved for delivery to themobile device100. Themessage application138 operating on themobile device100 may also request messages associated with the user's account from themessage server268. Themessage application138 may be configured (either by the user or by an administrator, possibly in accordance with an organization's information technology (IT) policy) to make this request at the direction of the user, at some pre-defined time interval, or upon the occurrence of some pre-defined event. In some implementations, themobile device100 is assigned its own e-mail address, and messages addressed specifically to themobile device100 are automatically redirected to themobile device100 as they are received by themessage server268.
• Themessage management server272 can be used to specifically provide support for the management of messages, such as e-mail messages, that are to be handled by mobile devices. Generally, while messages are still stored on themessage server268, themessage management server272 can be used to control when, if, and how messages are sent to themobile device100. Themessage management server272 also facilitates the handling of messages composed on themobile device100, which are sent to themessage server268 for subsequent delivery.
• For example, themessage management server272 may monitor the user's “mailbox” (e.g. the message store associated with the user's account on the message server268) for new e-mail messages, and apply user-definable filters to new messages to determine if and how the messages are relayed to the user'smobile device100. Themessage management server272 may also compress and encrypt new messages (e.g. using an encryption technique such as Data Encryption Standard (DES), Triple DES, or Advanced Encryption Standard (AES)) and push them to themobile device100 via the sharednetwork infrastructure224 and thewireless network200. Themessage management server272 may also receive messages composed on the mobile device100 (e.g. encrypted using Triple DES), decrypt and decompress the composed messages, re-format the composed messages if desired so that they will appear to have originated from the user's computer262a,and re-route the composed messages to themessage server268 for delivery.
• Certain properties or restrictions associated with messages that are to be sent from and/or received by themobile device100 can be defined (e.g. by an administrator in accordance with IT policy) and enforced by themessage management server272. These may include whether themobile device100 may receive encrypted and/or signed messages, minimum encryption key sizes, whether outgoing messages must be encrypted and/or signed, and whether copies of all secure messages sent from themobile device100 are to be sent to a pre-defined copy address, for example.
• Themessage management server272 may also be adapted to provide other control functions, such as only pushing certain message information or pre-defined portions (e.g. “blocks”) of a message stored on themessage server268 to themobile device100. For example, in some cases, when a message is initially retrieved by themobile device100 from themessage server268, themessage management server272 may push only the first part of a message to themobile device100, with the part being of a pre-defined size (e.g. 2 KB). The user can then request that more of the message be delivered in similar-sized blocks by themessage management server272 to themobile device100, possibly up to a maximum pre-defined message size. Accordingly, themessage management server272 facilitates better control over the type of data and the amount of data that is communicated to themobile device100, and can help to minimize potential waste of bandwidth or other resources.
• Themobile data server274 encompasses any other server that stores information that is relevant to the corporation. Themobile data server274 may include, but is not limited to, databases, online data document repositories, customer relationship management (CRM) systems, or enterprise resource planning (ERP) applications.
• Thecontact server276 can provide information for a list of contacts for the user in a similar fashion as the address book on themobile device100. Accordingly, for a given contact, thecontact server276 can include the name, phone number, work address and e-mail address of the contact, among other information. Thecontact server276 can also provide a global address list that contains the contact information for all of the contacts associated with thehost system250.
• It will be understood by persons skilled in the art that themessage management server272, themobile data server274, thecontact server276, the device manager module278, thedata store284 and the IT policy server286 do not need to be implemented on separate physical servers within thehost system250. For example, some or all of the functions associated with themessage management server272 may be integrated with themessage server268, or some other server in thehost system250. Alternatively, thehost system250 may comprise multiplemessage management servers272, particularly in variant implementations where a large number of mobile devices need to be supported.
• Alternatively, in some example embodiments, the IT policy server286 can provide theIT policy editor280, the ITuser property editor282 and thedata store284. In some cases, the IT policy server286 can also provide the device manager module278. Theprocessor288 of the IT policy server286 can be used to perform the various steps of a method for providing IT policy data that is customizable on a per-user basis, as will be appreciated by those skilled in the art. Theprocessor288 can execute theeditors280 and282. In some cases, the functionality of theeditors280 and282 can be provided by a single editor. In some cases, thememory unit292 can provide thedata store284.
• The device manager module278 provides an IT administrator with a graphical user interface with which the IT administrator interacts to configure various settings for themobile devices100. As mentioned, the IT administrator can use IT policy rules to define behaviors of certain applications on themobile device100 that are permitted such as phone, web browser or Instant Messenger use. The IT policy rules can also be used to set specific values for configuration settings that an organization requires on themobile devices100 such as auto signature text, WLAN/VoIP/VPN configuration, security requirements (e.g. encryption algorithms, password rules, etc.), specifying themes or applications that are allowed to run on themobile device100, and the like.
• Many modifications and other example embodiments will come to the mind of one skilled in the art having the benefit of the teachings presented in the foregoing descriptions and the associated drawings. Therefore, it is understood that the invention is not to be limited to the specific example embodiments disclosed, and that modifications and example embodiments are intended to be included.

Claims (23)

1. An electronic messaging method comprising:

storing at least one information field to be included in electronic messages on a message server in one of a plurality of different character set formats;

receiving electronic message body text at the message server to be included in an electronic message for a given communications network from among a plurality of communications networks, the body text having a respective character set format;

comparing the character set format of the body text with the character set format of the at least one information field and

if the at least one information field is displayable in the character set format of the body text, then formatting the at least one information field in the character set format of the body text, and

otherwise formatting the body text and the at least one information field in a default character set format associated with the given communications network.

2. The method ofclaim 1 wherein the at least one information field comprises at least one name field.

3. The method ofclaim 2 wherein the at least one name field comprises at least one sender field.

4. The method ofclaim 1 wherein the at least one information field comprises at least one signature field.

5. The method ofclaim 1 wherein the plurality of different character set formats comprises a UTF-8 character set format.

6. The method ofclaim 1 wherein the plurality of different character set formats comprises an ISO-2022-JP character set format.

7. The method ofclaim 1 wherein the plurality of communications networks comprises a plurality of cellular communications networks.

8. The method ofclaim 1 wherein the electronic message body text is received by the message server from a wireless communications device.

9. The method ofclaim 1 wherein the given communications network is a service provider's network.

10. An electronic message server comprising:

a memory configured to store at least one information field to be included in electronic messages in one of a plurality of different character set formats; and

a processor configured to

receive electronic message body text to be included in an electronic message for a given communications network from among a plurality of communications networks, the body text having a respective character set format, and

compare the character set format of the body text with the character set format of the at least one information field and if the at least one information field is displayable in the character set format of the body text, then formatting the at least one information field in the character set format of the body text, and otherwise formatting the body text and the at least one information field in a default character set format associated with the given communications network.

11. The electronic message server ofclaim 10 wherein the at least one information field comprises at least one name field.

12. The electronic message server ofclaim 11 wherein the at least one name field comprises at least one sender field.

13. The electronic message server ofclaim 10 wherein the at least one information field comprises at least one signature field.

14. The electronic message server ofclaim 10 wherein the plurality of different character set formats comprises a UTF-8 character set format.

15. The electronic message server ofclaim 10 wherein the plurality of different character set formats comprises an ISO-2022-JP character set format.

16. The electronic message server ofclaim 10 wherein the given communications network is a service provider's network.

17. An electronic messaging system comprising:

a communications device for generating electronic message body text to be included in an electronic message for a given communications network from among a plurality of communications networks; and

a message server configured to

store at least one information field to be included in electronic messages in one of a plurality of different character set formats,

receive the electronic message body text from said communications device, and

compare the character set format of the body text with the character set format of the at least one information field and, if the at least one information field is displayable in the character set format of the body text, then format the at least one information field in the character set format of the body text, and otherwise format the body text and the at least one information field in a default character set format associated with the given communications network.

18. The electronic messaging system ofclaim 17 wherein the at least one information field comprises at least one name field.

19. The electronic messaging system ofclaim 17 wherein the at least one information field comprises at least one signature field.

20. The electronic messaging system ofclaim 17 wherein the plurality of different character set formats comprises a UTF-8 character set format.

21. The electronic messaging system ofclaim 17 wherein the plurality of different character set formats comprises an ISO-2022-JP character set format.

22. The electronic messaging system ofclaim 17 wherein said communications device comprises a mobile wireless communications device.

23. The electronic messaging system ofclaim 17 wherein the given communications network is a service provider's network.

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