US20090307159A1 - Interactive computing advice facility - Google Patents

Abstract

In embodiments of the present invention improved capabilities are described for helping a user make a decision through the use of a computing facility, where the computing facility may be a machine learning facility. The process may begin with an initial question being received by the computing facility from the user. The user may then be provided with a dialog consisting of questions from the computing facility and answers provided by the user. The computing facility may then provide a decision to the user based on the dialog and pertaining to the initial question, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, future questions and decisions provided by the computing facility may be improved through feedback provided by the user. In embodiments, the present invention may be utilized in conjunction with a third-party application.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS
• This application claims the benefit of the following provisional application, which is hereby incorporated by reference in its entirety: U.S. Provisional App. No. U.S. 61/097,394 filed Sep. 16, 2008.
• This application is a continuation-in-part of the following U.S. patent applications, each of which is incorporated by reference in its entirety: U.S. App No. 12/262,862 filed Oct. 31, 2008 which claims the benefit of following applications, U.S. Provisional Appl. No. 60/984,948 filed Nov. 2, 2007 and U.S. Provisional Appl. No. 61/060,226 filed Jun. 10, 2008.
BACKGROUND
• 1. Field
• The present invention is related to collective knowledge systems, and more specifically to providing natural language computer-based topical advice based on machine learning through user interaction.
• 2. Description of the Related Art
• Online searching for topical advice represents a significant use of computer resources such as provided through the Internet. Computer users may currently employ a variety of search tools to search for advice on specific topics, but to do so may require expertise in the use of search engines, and may produce voluminous search results that take time to sift through, interpret, and compare. People may be accustomed to asking other people for advice in spoken natural language, and therefore it may be useful to have a computer-based advice tool that mimics more closely how people interact with each other. In addition, advice on topics may change in time, and any static database of advice may fall quickly out of date. Therefore, a need exists for improved topical advice search capabilities adapted for use with natural language, and that provides for continuous content refinement.
SUMMARY
• The present invention may consist of a computing facility, such as a machine learning facility, that may ask a user questions, and based on the user's answers the system may offer a decision, such as a recommendation, a diagnosis, a conclusion, advice, and the like. Internally, the system may use machine learning to optimize which questions to ask and what decision to make at the end of the question and answer dialog. The system may learn through users providing feedback on the provided decision, including deciding whether the decision was helpful or not. Helpful decisions may become reinforced and become associated with the questions and answers that were asked along the way. When a user indicates that a decision was helpful, the system may remember which questions it asked, what the answer to each question was, and may associate these questions and answers with the ultimate decision. In embodiments, these associations may be the basis of the machine learning that may learn over time which question to ask the next time a user comes to the system.
• In embodiments, the present invention may help a user make a decision through the use of a machine learning facility. The process may begin with an initial question being received by the machine learning facility from the user. The initial question may be received via a search interface, where the ultimate decision is based on the initial search terms, the dialog of questions and answers with the user, the training in the system, and the like. The user may then be provided with a dialog consisting of questions from the machine learning facility and answers provided by the user. The machine learning facility may then provide a decision to the user based on the dialog and pertaining to the initial question, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, future questions and decisions provided by the machine learning facility may be improved through feedback provided by the user.
• In embodiments, the initial question posed to the user may be an objective question, a subjective question, and the like. A question may be provided from amongst a broad category of topics, such as topics pertaining to a product, personal information, personal health, economic health, business, politics, education, entertainment, the environment, and the like. The question may be in the form of a multiple choice question, a yes-no question, a rating, a choice of images, a personal question, and the like. The question may be about the user, provided by another user, provided by an expert, and the like. The question may be based on a previous answer, such as from the current dialog with the user, from a stored previous dialog with the user, from a stored previous dialog with another user. The question may be a pseudo random question, such as a test question, an exploration question that helps select a pseudo random decision on the chance that the pseudo random decision turns out to be useful, and the like. The question may include at least one image as part of the question. The question may be along psychographic dimensions. In embodiments, the question may not be asked directly to the user, but rather determined from contextual information, such as through an IP address, the location of the user, the weather at the user's location, a domain name, related to path information, related to a recent download, related to a recent network access, related to a recent file access, and the like.
• In embodiments, the dialog may continue until the machine learning facility develops a high confidence in a reduced set of decisions, such as a reduced set of decisions presented to the user, a single decision presented to the user. The decision provided by the machine learning facility may be independent of the order of questions in the dialog. The decision may provide an alternate decision when at least one question in the dialog is omitted, where the alternate decision may be different based on the machine learning facility having less information from the user. The decision may display a ranking of decision choices, such as ranking decisions across non-traditional feature dimensions. The decision may display at least one image related to the decision. The decision may be a pseudo random decision on the chance that the pseudo random decision turns out to be useful, such as the pseudo random decision being part of a system of exploration, where the system of exploration may improve the effectiveness of the system, the machine learning facility may learn from exploration, and the like.
• In embodiments, the feedback provided may be related to, or derived from, how the user answers questions in the dialog, how the user responds to the decision provided by the machine learning facility, and the like. In embodiments, the feedback may be solicited from the user.
• In embodiments, users may extend the learning of the machine learning facility by entering new information, where the new information may be their own topic, question, answer, decision, and the like. The machine learning facility may use the new information to determine whether the new information is helpful to users.
• In embodiments, expert users may extend the learning of the computational facility by entering new information, where the new information may be their own topic, question, answer, decision, and the like. An expert user entering a new question, answer, or decision may specify how the system should rank the decisions when future users give particular answers to the question. The expert user may also specify pre-conditions/dependencies on when the new question should be asked. The expert user may also optionally enter an importance for the question.
• In embodiments, the system may be implemented as a series of dynamic decision trees. During the question and answer dialog with the user, the system may be looking at which questions are relevant to ask given the answers the user has already provided. When users enter new questions, answers, or decisions they may specify which questions are relevant to which decisions and how the answers affect the relative ranking of the various decisions.
• In embodiments, the system may recommend a decision based on multiple independent factors, such as how well a decision matches the objective requirements specified by the user during the question and answer dialog and how well the decision matches the user's subjective requirements such as the user's taste preferences.
• In embodiments, a user interface may be provided for user interaction with the machine learning facility, such as associated with a web interface, instant messaging, a voice interface, a cell phone, with SMS, and the like.
• In embodiments, the present invention may help a user make a decision through the use of a machine learning facility. The process may begin with an initial question being received by the machine learning facility from the user, where the initial question may be associated with one of a broad category of topics, such as product, personal, health, business, political, educational, entertainment, environment, and the like. The user may then be provided with a dialog consisting of questions from the machine learning facility and answers provided by the user. The machine learning facility may then provide a decision to the user based on the dialog and pertaining to the initial question, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, future questions and decisions provided by the machine learning facility may be improved through feedback provided by the user.
• In embodiments, the present invention may help a user make a decision through the use of a computing facility. The process may begin with an initial question being received by the computing facility from the user. The user may then be provided with a dialog consisting of questions from the computing facility and answers provided by the user. The computing facility may then provide a decision to the user based on an aggregated feedback from a plurality of users. In embodiments, the computer facility may improve future questions and decisions provided by the computing facility based on receiving feedback from the user.
• In embodiments, the present invention may help a user make a decision through the use of a machine learning facility. The process may begin with an initial question being received by the machine learning facility from the user. The user may then be provided with a dialog consisting of questions from the machine learning facility and answers provided by the user, where the number of questions and answers provided through the dialog may determine the quality of the decision. The machine learning facility may then provide a decision to the user based on the dialog and pertaining to the initial question, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, future questions and decisions provided by the machine learning facility may be improved through feedback provided by the user. In embodiments, the quality may be high when the number of questions and answers large, such as greater than 10 questions, greater than 15 questions, greater than 10 questions, and the like. In embodiments, the quality may be good quality when the number of questions and answers is small, such as less than 10 questions, less than 5 questions, less than 3 questions, one question, and the like.
• In embodiments, the present invention may make a decision through the use of a machine learning facility. The system may include a machine learning facility that may receive an initial question from the user, a dialog facility within the machine learning facility providing the user with questions and accepting answers from the user, the machine learning facility providing a decision to the user, and the like. In embodiments, the decision provided to the user may be based on the exchange between the user and the machine learning facility, and pertain to the initial question. Further, the machine learning facility may receive feedback from the user to improve future questions and decisions provided by the machine learning facility.
• These and other systems, methods, objects, features, and advantages of the present invention will be apparent to those skilled in the art from the following detailed description of the preferred embodiment and the drawings. All documents mentioned herein are hereby incorporated in their entirety by reference.
BRIEF DESCRIPTION OF THE FIGURES
• The invention and the following detailed description of certain embodiments thereof may be understood by reference to the following figures:
• FIG. 1 depicts a list of topics in the system from which users may get decisions.
• FIG. 2 depicts an example question that the system may ask a user.
• FIG. 3 depicts an example picture question that the system may ask a user.
• FIG. 4 depicts an example of the type of information the system may show the user when making a particular decision.
• FIG. 5 depicts an example of top lists for cameras.
• FIG. 6 depicts a second example of a top list for cameras.
• FIG. 7 depicts an embodiment of a user home page.
• FIGS. 8 and 8A depict an embodiment of a user's remembered answers.
• FIG. 9 depicts choices that a user may contribute expertise.
• FIG. 10 depicts an example of a user question.
• FIGS. 11 and 11A depict an embodiment of an answer format.
• FIG. 12 depicts an example list of all decisions in a topic.
• FIG. 13 depicts an embodiment process flow for the present invention.
• FIG. 14 depicts an embodiment process flow for the present invention.
• FIG. 15 depicts an embodiment of a block diagram for the present invention.
• FIG. 16 depicts an embodiment contributor/expert interface home page.
• FIG. 17 depicts an embodiment objective question to a user looking for help in a decision.
• FIG. 18 depicts an embodiment of a decision result showing a particular recommended decision.
• FIG. 19 depicts an embodiment interface for users to set associations between attributes and decision results.
• FIG. 20 depicts an embodiment illustrating how a user may edit a decision result.
• FIG. 21 depicts an embodiment showing prior revisions to content and changes between two prior revisions.
• FIG. 22 depicts an embodiment showing a question being edited by a user.
• FIG. 23 depicts an embodiment showing the revision history for attributes.
• FIG. 24 depicts an embodiment of a workshop interface where newly added areas of advice may be displayed.
• FIG. 25 depicts an embodiment where the system is asking the user a subjective question in order to learn the preferences of the user.
• FIG. 26 depicts an embodiment showing an activity feed of recent activity by contributors.
• While the invention has been described in connection with certain preferred embodiments, other embodiments would be understood by one of ordinary skill in the art and are encompassed herein.
• All documents referenced herein are hereby incorporated by reference.
DETAILED DESCRIPTION
• The present invention may ask theuser1314questions1320 and based on the user's answers the system may offer a decision, such as a recommendation, a diagnosis, a conclusion, advice, and the like. Internally, the system may use machine learning to optimize whichquestions1320 to ask and whatdecision1310 to make at the end of the process. The system may learn through users giving feedback on the ultimate decision, whether thedecision1310 was helpful or not. Helpful solutions may get reinforced and associated with thequestions1320 andanswers1322 that were asked along the way. When auser1314 says that adecision1310 was helpful the system may remember which questions1320 it asked, what theanswer1322 to eachquestion1320 was, and may associate thesequestions1320 andanswers1322 with the ultimate decision. These associations may be the basis of the machine learning that learns over time which question1320 to ask the next time auser1314 comes to the system.
• For example auser1314 may try to get advice picking a bar to visit. The system may ask the question “How old are you?” and get the answer “in my 30s”. Ultimately, the system may show theuser1314 the decision “Kelley's Irish Bar”. Assume theuser1314 says this decision was helpful. The system will increase the association between the question “How old are you?”, the answer “in my 30s” and the decision “Kelley's Irish Bar”. The next time auser1314 comes to the site looking for advice on a bar, the system will be more likely to ask theuser1314 the “How old are you?”question1320 since in the past thisquestion1320 was useful in helping the user. If theuser1314 answers thequestion1320 in the same way as the prior user1314 (saying “in my 30s”) then the system will increase its belief that the ultimate decision is “Kelley's Irish Pub”.
• The system may build a profile of each user's tastes, aesthetic preferences, etc. and learn via feedback whichdecisions1310 are liked by which types of people. Alternatively, an expert user may specify which kinds ofdecisions1310 are liked by which kinds of people. Learning user's taste profiles may happen through a separate process from the dialog ofquestions1320 andanswers1322 asked by the system in a specific topic. For example, auser1314 may separately tell the system about their taste choices through a different question and answer dialog designed specifically to understand the user's aesthetic preferences.
• Auser1314 may not want to spend the time to teach the system about all of their taste preferences, and so instead the system may learn, or an expert may specify, which of all thetaste questions1320 are the most important taste questions to ask in the context of theuser1314 making onespecific decision1310. Out of the universe of all questions the system may know about finding out about taste profiles, for instance the system may have learned there are threespecific questions1310 that are best for when theuser1314 is trying to find a sedan under $25,000. Alternately, there may be a completely different set of three taste questions to ask auser1314 who is interested in a SUV over $45,000.
• Auser1314 may also only tell the system about their taste preferences and not about any objective questions. In this case the system may provide a ranking of all thedecisions1310 in an area of advice based purely on taste. So instead of theuser1314 saying they want a $200 point-and-shoot camera, effectively what theuser1314 would be doing is saying they want a camera that other urban 35 year old men who prefer computers to sports want.Users1314 may indicate this preference by using a search interface and choosing an area of advice that is explicitly labeled “cameras for urban men in their 30s” instead of the “which camera should I buy” area of advice. Alternatively,users1314 may indicate their interest in making adecision1310 about cameras and then opt to not answer any of the questions in the Q&A dialog from the system and thus the system will only have subjective information about theuser1314 to use in recommending cameras to theuser1314. Alternatively,users1314 may answerquestions1320 in the dialog that are both objective and subjective and the system may then recommend a camera based on the combined objective data about the camera and subjective data about the camera.
• Users may also enter new questions, answers, and ultimate decisions. The system may then try out thenew questions1320 with future users to see if thequestions1320 turn out to be useful in helping those users. For example, auser1314 of the bar recommendation service may contribute the question “Do you want a loud place or a quiet intimate setting?”. The system may decide to ask thisquestion1320 in a future use of the bar recommendation service and through the process outlined above observe a correlation between the answers of thisquestion1320 and recommendations that users find useful. On the other hand, auser1314 may contribute aquestion1320 that has no value in helping users. For example, auser1314 could contribute the question “Do you have a Canon camera?”. The system may try thisquestion1320 out on future users and fail to notice any correlation between the answers to thisquestion1320 and bar recommendations that users find helpful. In this case, thequestion1320 may get asked less since it's not predictive of whether one recommendation or another recommendation is helpful.
• The system may keep askingquestions1320 until it feels it has a high confidence in a few possible decisions. The system may also stop sooner if it feels like it has already asked toomany questions1320 and risks annoying the user. The system may also ask at least a minimum number ofquestions1320 to avoid theuser1314 feeling that the system couldn't possibly have asked enough to make an intelligent decision.
• The system may have a mechanism to tolerate incorrect answers from the user. Incorrect answers may result from theuser1314 not understanding the question, not understanding theanswer1322 or not knowing theanswer1322 to the question. If the bulk of the answers given by theuser1314 support a particular decision, the system may make thatdecision1310 even though not all the user's answers support that decision.
• In embodiments, the present invention may provide for at least one ofquestions1320 andanswers1322 between the system and the user, decisions to users, and machine learning utilized to improve decisions. The system may provide for an improved way to generatequestions1320 andanswers1322, an improved way to provide decisions to users, an improved way to utilize machine learning to improvequestions1320 and decisions provided by a system, and the like, where any of these capabilities may be separately, or in combination, used as a standalone system or incorporated into a third party system as an improved capability. In embodiments, each of these improved capabilities may utilize some form of machine learning as described herein. For example, the system may provide for an improved way to execute aquestion1320 andanswer1322 session with auser1314 by learning under what circumstances theuser1314 is looking for certain information. For instance, it may be learned by the system that the weather is a condition under which users have a differentiated preference depending on the time of day and the weather conditions. When it's raining during the day, and auser1314 searches for movies, theuser1314 may be more likely to be looking for movie tickets and locations where the movie is playing. When it's raining during the night, and theuser1314 searches for movies, theuser1314 may be more likely to be looking for a description of the movie. In another example, the system may provide for an improved way to provide decisions to users, such as learning that users prefer certain formats during the daytime versus during the evening, providing choices verses asingle decision1310 based on age, prefer a greater number ofquestions1320 prior to presentation of thedecision1310 based on the user's geographic location, and the like. In another example, the system may provide for an improved way to learn whatdecision1310 to choose for a user, such as utilizing greater expert information based on age and education, utilizing popular opinion more when the topic is fashion and theuser1314 is young versus utilizing traditional practice more when theuser1314 is older, askingmore questions1320 about the user's choices in friends when the topic is personal, and the like.
• In embodiments, the present invention may provide for combinations ofquestion1320 and answer, providing decisions, and learning what decisions to provide, where one of the elements may not be provided by the system, such as when that element is provided by a third party system. For example, a third party search engine web application may what to improve their capabilities for providing sorted lists from a user's search query, and so may want to utilize the present invention's facility for generatingquestions1320 andanswers1322 to augment their keyword search and sort algorithms. In this instance, the third party search engine provider may not be interested in the present invention's facility for generating decisions, because their service is in the business of providing sorted lists, not a limited set of decisions. However, the present invention may provide an important new capability to the search engine provider, in that the present invention's ability to constantly improve thequestions1320 andanswers1322 to users may enable the search engine provider to improve their sorting result to users based on the present invention's capabilities.
• In embodiments, the subject of the initial area of advice may be specified through a search interface. For example, auser1314 searching for “romantic honeymoons in Italy” may get taken to a web page that helps theuser1314 decide where to honeymoon in Italy instead of first asking the user questions about where they want to vacation, what type of vacation they were looking for etc. Or auser1314 could search for a specific location in Italy and be directed to a web page on that 1) helps theuser1314 decide if that specific location is a good one for their needs (for example, showing things like “this vacation is good for honeymooners and romantic getaways and bad for family vacations”) and 2) offers to start a dialog to help theuser1314 find alternative and potentially better locations in Italy to vacation. Or auser1314 could be searching for specific products and then enter into a dialog to narrow down which of those products are best for them. In bothcases #1 and #2 the information shown may be based how other users have answered questions in decision making dialogs and then given positive feedback to this decision. So if many people using the “where should I go on vacation” topic answered a question “do you want a romantic vacation” with “yes” and then gave positive feedback to “Italy” the system would display that Italy is a romantic destination tousers1314 coming in via search engines. Alternatively, theusers1314 who added the decision “Italy” or the question “do you want a romantic vacation” into the system could have explicitly indicated that the answer “yes” to the question “do you want a romantic vacation” should be associated with Italy and thus show that Italy is a romantic vacation tousers1314 coming in via search engines.
• In embodiments, the present invention may provide other combinations of some subset of asking questions, making decisions, and learning to make better decisions, such as using the present invention's facilities for making better decisions, but only using input from experts; not providing aquestion1320 andanswer1322 session for a particular user, but rather utilizeprevious user1314 interactions with the system to provide decisions; askingquestions1320 andanswers1322 to auser1314 to allow the system to learn in association with future decisions, but providing rewards to theuser1314 rather than decisions; askingquestion1320 and answers and making adecision1310 without any learning, such as simply filtering down results; utilizing the present invention's ability to learn how to make a better decision, but providing that capability to an expert system rather than to users through aquestion1320 andanswer1322 interface; and the like. In embodiments, the system may provide for all the elements of aquestion1320 andanswer1322user1314 session, providing decisions to the user, and learning how to improve decisions.
• In embodiments, auser1314 entering aquestion1320 may optionally specify dependencies and importances for the question. Dependencies may control when the question can be asked. Importances may specify relative importances betweendifferent questions1320 for weighing a user's1314 answers. If the system has to make trade-offs because no onedecision1310 result matches all of theanswers1322 specified by auser1314, the system may try to recommend decision results that match high importance questions over lower importance questions. The system may also prioritize asking high importance questions over low importance questions. For example, auser1314 entering a new question like “Where in the United States do you want to vacation” set a dependency that requires an existing question such as “Where in the world do you want to go” to have been answered with “The United States” before the new question “Where in the United States do you want to vacation” can be asked.
• In embodiments, the present invention may provide for a system with auser1314 interface through which theuser1314 may interact with the facilities of the system. The system may include several parts, some of which may be the website, the supervisor, and a collection of widgets. Widgets may be collections of code that collect, process, and render a single piece of content on the website. The website may consist of interfaces for end-users, staff members, and registered users to get decisions, edit the decisions, and view reports on system performance. The supervisor may be a container for running widgets so that a widget can perform time-consuming data collection and processing ahead ofuser1314 requests to render that content.
• For example, a widget might collect videos about decisions from the internet. The widget, in the supervisor, might crawl the web looking for videos about eachdecision1310 and store videos it finds in a database. When theuser1314 comes to the website and gets a particular decision, the website may ask the video widget to render itself and display any videos it has previously found.
• A plurality of instances of the supervisor may be running on multiple computers in order to scale up the widget's processing. Each widget may be running on its own computer. Similarly, many computers may be providing interfaces to the system through web-servers, instant messaging, voice gateways, email, programmatic APIs, via being embedded in third party websites, and the like.
• In embodiments, attributes may be combinations of aquestion1320 and oneparticular answer1322 to that question. For example, if aquestion1320 was “How old are you?” and the answers to thatquestion1320 were “under 18”, “20-30” and “over 30”, then an attribute would be “How old are you? Under 18”. The system may work by learning the relationship between attributes and decisions. When the system asks aquestion1320 and theuser1314 gives ananswer1322 then the system may take that attribute and see which decisions are associated with it.
• In embodiments, the system may understand that some attributes represent continuous values while others represent discrete values. When using continuous attributes, the system may be able to make more intelligent tradeoffs such as understanding that it is frequently acceptable to recommend a product that costs less than theuser1314 asked for but rarely acceptable to offer a product that costs more than theuser1314 asked for.
• In embodiments, the relationships between attributes and decisions may be learned from users, explicitly given to the system or some combination of the two, and the like. For example, a price attribute of “How much do you want to spend? Under $200” might be explicitly linked to cameras that fall into that price range based on data from experts, ecommerce sites/APIs, etc. The relationship between the attribute “How will you use the camera? On vacations” and possible vacation destinations might be fully learned however.
• When enteringnew questions1320, answers1322, and results theuser1314 may optionally specify the relationships between attributes and decision results. For example, if auser1314 were to enter the question “how much do you want to spend?” in the “which camera should I buy” topic, theuser1314 may also specify to the system that the answer “under $200” should be associated with cameras X and Y but not camera Z. Then, if a future user were to use the “which camera should I buy” topic and were to answer the “how much do you want to spend” question with the answer “under $200” thatuser1314 may have a higher chance of being recommended camera X and Y over camera Z.
• After seeking advice from the system and receiving a decision result, auser1314 may also be given reasons from the system as to why that particular decision result was recommended. This explanation may also allow theuser1314 to change the attributes for the decision result if theuser1314 believes that the decision result was recommended in error by the system.
• In general, the relationships learned may involve training from users, experts, employees, automated data feeds from third parties, or some combination.
• In embodiments, there may be various ways that the system can recommend a solution and select thenext question1320 to ask the user. Possible machine learning systems may be geometric systems like nearest neighbors and support vector machines, probabilistic systems, evolutionary systems like genetic algorithms, decision trees, neural networks, associated with decision trees, Bayesian inference, random forests, boosting, logistic regression, faceted navigation, query refinement, query expansion, singular value decomposition and the like. These systems may be based around learning from complete game plays (e.g., all attributes given by auser1314 before getting a decision), the answers to individual questions/subsets of game plays, only positive feedbacks, only negative feedbacks or some combination of the two. Additionally, the system may take into account previous interactions theuser1314 had such as remembering previously answered questions, decisions that theuser1314 liked or did not like, which areas of advice theuser1314 previously sought advice in, etc. Additionally, the system may take into account factors that are implicitly provided by theuser1314 such as time of day and date theuser1314 used the system, the user's IP address, client type (e.g., Firefox, IE, cell phone, SMS, and the like), and other such data.
• In embodiments, the present invention may provide for a machine learning system that goes well beyond the capabilities of collaborative filtering, such as through explicitly askingquestions1320 instead of implicitly learning based on a user's behavior, which may be much more powerful since the system is not left trying to infer the user's intent, mood, etc. Also, choosing thequestions1320 to ask theuser1314 based on what they've already answered may allow the present invention to zero in on nuances that would otherwise be missed. The present invention may have the ability to explain decisions, such as providing decisions beyond simple extrapolations form past behavior such as in, ‘other people who bought X, Y and Z also liked product A’. Instead, the present invention may be able to say theuser1314 should ‘do A because theuser1314 said they wanted X, liked Y and believed Z’. In addition, the present invention may allow users to contributenew questions1320 that may be useful, and then automatically learn under which contexts, if any, thequestion1320 is helpful. In another area of difference, the present invention's machine learning technology may be able to provide decisions in a great variety ofuser1314 interest areas, where collaborative filtering has difficulties being applied to non-product/media applications. For instance, collaborative filtering would not be easily applied to helping auser1314 make adecision1310 on a highly personal topic, such as whether they should get a tattoo, or arare question1320 such as whether a particular expense can be deducted on the user's tax return. The present invention may be capable of such applications. In embodiments, the present invention may be able to use pre-programmed expert advice inter-mixed with advice learned from a group of users to make decisions to users.
• In embodiments, the system may have a wiki web interface for editing all of the data on the system. The web interface may be used to edit/create/delete questions, answers, attributes, and solutions. Each solution may also have a variety of information associated with it, which may be shown on the decision page when that solution is recommended. For example, when recommending a vacation in Cancun the recommendation page might show videos about Cancun. All of this ancillary data about the solution may also be editable through the wiki.
• In embodiments, the wiki may be used to edit data collected by widgets running in the supervisor. This may allow the widgets to collect data ahead of time and then have a human quality assurance process to review and change the collected data.
• In embodiments, the system may maintain a history of all changes made by either the widgets or humans. For example, one use of this history may be to review the work done by hired contractors doing content quality assurance. Another use of this history may be making sure that the widgets do not undo work done by humans. For example, if the widgets collect a particular video and a human deletes that video because it is inappropriate, then the widget can use the history to not re-add that video again sometime in the future. Finally, if data is corrupted or incorrectly deleted the history may allow a means of recovery.
• In embodiments, when widgets find new content they may queue tasks to a human workflow for validating and editing that content.
• In embodiments, in order to learn, the system may sometimes make random or semi-random decisions in hopes of recommending something that the system wouldn't have expected to be useful, but which may turn out to be useful. If the system wants to use what it has already learned, then it may not make random choices in whichquestions1320 it asks and whichdecision1310 it makes. There may be a tradeoff between using what is already known, also referred to as exploitation, and potentially learning something new, also referred to as exploration. Exploitation may lead to a more satisfied user, while exploration may make the system smarter.
• In embodiments, one way to make this trade-off when selectingquestions1320 to ask theuser1314 may be to askquestions1320 that the system is confident are useful in making adecision1310 and then picking a fewrandom questions1320 to ask. Another way to make the trade-off may be to have a fixed budget in everyuser1314 interaction where a fixed set ofquestions1320 are based on exploitation and the next set are based on exploration.
• In embodiments, decisions may also be explored or exploited. If the system wants to learn, it may show a random decision. Instead of showing a purely random decision, the system may also show adecision1310 that meets some requirements specified by theuser1314 and is purely exploring within the remaining requirements. For example, instead of picking a random camera to show theuser1314 the system could pick a random camera that meets the user's price requirements. This may result in more efficient training since the system may be less likely to show adecision1310 that has no chance of meeting the user's needs. Rather than showing arandom decision1310 when exploring, the system may also show both the exploiteddecision1310 and an explored solution and get feedback on each separately from the user. Alternatively, the system could inject a limited amount of randomness and pick a decision “like” what the system's best guess is. For example, the system may predict that theuser1314 will like one particular camera but could instead recommend another similar but not identical camera in order to balance making areasonable decision1310 and still learning new information from the user. In embodiments, the system may identify to theuser1314 when it is askingquestions1320 or making decisions through exploration vs. exploitation, or it may not.
• In embodiments, the system may be viewed as surveying users about the various things it is recommending. For example, the system may ask theuser10questions1320 about the Canon SD1000 camera. This may provide a rich set of data about each camera allowing the system to start building lists of what kind ofuser1314 is likely to like this camera. The system may build a ranked list of decisions for each attribute, such as from most likely to be liked to least likely to be liked, given that attribute. For example, the system may build a list of cameras in order likely to be liked by people who say “How old are you? Over 50”. This may be shown by the system as the top 10 cameras for users over 50. Numerous of these top 10 lists may be constructed based on the system's data. These lists may also be combined to form new lists. For example, given the ranked lists of cameras for the attribute “How old are you? Over 50” and another list for the attribute “Why are you buying a camera? Travel”, the system may construct a new ranked list of cameras for the “Over 50 year old users who want a travel camera”. These combinations of top lists may be pre-generated, generated on-demand by incrementally asking theuser1314 to select new top lists, and the like.
• In embodiments, these “top lists” may be used for a variety of purposes. Some users may not want to answer a series ofquestions1320 before receiving a decision. Instead, they may be able to browse through these lists and find a relevant decision. The system may have a large number of top lists, such as thousands or tens of thousands, each of which may have their own web page. In addition, these pages may contain a large amount of content that may be indexed by search engines and bring users to the system's website. Alternatively,users1314 may use a search interface in the system itself to find the area of advice they want a decision in. Various top lists may be used to short-cut the dialog by implicitly answering some of thequestions1320 in the dialog based on the toplist. For example, there could be an area of advice called “vacations” and a top list called “romantic honeymoon vacations in Italy” that servers as a short cut or gateway into the “vacations” topic withseveral questions1320 from the “vacations” dialog already answered: “Where do you want to go? Europe”, “Where in Europe do you want to go? Italy”, “Are you traveling on a special occasion? Yes”, “What is the special occasion? honeymoon”. This may serve as an alternate interface for theuser1314 to seek advice through a traditional search interface without engaging in a question and answer dialog.
• In embodiments, various pages on the site may have self-contained displays of information called widgets. For example, the decision pages may have a widget that shows how other people who liked thisquestion1320 answered various questions, videos/pictures about the decision, links to other web sites that have information about the decision, personalized pros and cons of thisdecision1310 based on how theuser1314 answered questions, lists of other decisions that a similar, lists of other decisions that would have been made hadquestions1320 been answered differently, lists of awards/honors for this decision (such as Consume Reports recommended), and the like.
• In embodiments, the system may allow users to navigate through the universe of decisions (e.g., cameras, vacation destinations, etc) along dimensions that are not commonly available. For example, instead of being shown a camera and only letting theuser1314 say “show me more/less expensive cameras” the system may let theuser1314 say “show me cameras that are more liked by young people”, “show me a camera that is better for travel and less stylish”, and the like. Dimensions like “style”, “good for travel”, “bad for young people”, and the like, may be generated as a side-effect by askingusers questions1320 and then learning what is agood decision1310 given those answers.
• In embodiments, navigating along alternative dimensions may be used as a starting point for theuser1314, instead of theuser1314 selecting an area to seek advice in and then engaging in a dialog. Theuser1314 may start interacting with the system by using a search interface or an external search engine to search for a specific decision result, such as a product name or travel destination. The system would then show the user information about that specific decision result and allow theuser1314 to navigate to other decision results, engage in a dialog to refine what theuser1314 is looking for, or show theuser1314 information that the system has learned (through machine learning, expert advice or some combination) about this specific decision result. For example, auser1314 may use a search interface to navigate to a web page showing information on a Canon SD1100 camera. The system may show other cameras that people looking for a Canon SD1100 also like, allow theuser1314 to find similar cameras along non-traditional feature dimensions such as a camera that is better for taking pictures of sporting events, as well as show what the system knows about the Canon SD1100 such as “great for travel”, “not good for people learning photography”, “Available for under $200”, “Preferred by people who are consider themselves design conscious”, and the like.
• In embodiments, another possible interface may be to show users a list of decisions and display a simple explanation for why eachdecision1310 is being made. For example, when recommending cameras the system may show three cameras and say that one is “cheaper”, one has “longer zoom” and the other is “better for travel”. This may help theuser1314 see alternatives that they may not have otherwise seen based on how they answered thequestions1320 leading up to thedecision1310.
• In embodiments, users may be asked different types of questions, such asquestions1320 about the item being recommended (price, color, etc),questions1320 about themselves, and the like. The system may differentiate users along dimensions, such as psychographic dimensions, demographic dimensions, and the like. Properties of users that may be predictive may include the user's age, sex, marital status, whether they live in rural/urban areas, frequencies of church attendance, political affiliation, aesthetic preferences, sense of irony/sense of humor, socio-economic background, taste, preference for neat or disorganized lifestyle, degree to which they plan ahead of time, and the like.
• In embodiments, it may be difficult to directly askquestions1320 and instead the system may try to measure things that are correlated instead. For example, instead of asking about income, the system might ask where theuser1314 prefers to shop (e.g., Wal-Mart, Target, Saks, etc). Aesthetics may be determined via showing pictures of art, living rooms, clothes, and the like, and asking which style theuser1314 prefers. In embodiments, pictures may take the place of the question (and the answers may be about how you react to the picture) or the picture can take the place of answers toquestions1320 such as “Which of the following best resembles the clothes you like to wear”.
• In embodiments, the system may groupquestions1320 by whether they are about the item being recommended or about the user. The system may explain what type ofquestions1320 it is asking in order to help theuser1314 understand the value of otherwise surprising and potentiallyoffensive questions1320 being asked. The system may also display other types of messages to theuser1314 while asking questions, such as telling theuser1314 howmany questions1320 remain, taunting theuser1314 by saying the system can already guess whatdecision1310 to make, and the like.
• In embodiments, instant messenger (IM) systems may provide a natural interface to thequestion1320 andanswer1322 dialog of the system. For example, auser1314 may invite our system to their “buddy list” and then initiate a dialog to get adecision1310 over IM. The system may IM thefirst question1320 to the user, theuser1314 may then IM theiranswer1322 back, and the like, until eventually the system IM'ed the user1314 a link to the decision, or directly IM'ed the name of thedecision1310 to the user. In embodiments, other forms of communications may also be used, such as cell phones, SMS, email, and the like.
• In embodiments, the system, such as in the form of an application, may be embedded in third party web sites. For example, the system could be put on a website that sells cameras and offer to recommend relevant cameras to the user. Alternatively, after theuser1314 searched for cameras and had a list of potential cameras they were interested in, the system could askquestions1320 to help theuser1314 decide amongst the list of cameras. For example, if all of the cameras that theuser1314 was considering were good for travel the system would not ask about how theuser1314 wanted to use the camera, but the system might realize that asking whether interchangeable lenses were desired could be used to recommend one camera over another.
• In embodiments, the system may make decisions in a plurality of topic areas, such as: products (e.g., cameras, TVs, GPS/navigation, home audio, laptops, bath & beauty, baby, garden/outdoor, automobiles, jewelry, watches, apparel, shoes, and the like), travel (e.g., where to go, where to stay, what region to visit, what to do there, and the like), financial (e.g., which mortgage, whether to refinance, which credit card, whether something is deductible on taxes, what type of IRA to save in, asset allocation for investments, and the like), gifts for various holidays and occasions, other date-based decisions (what to dress up for Halloween, and the like), personality (e.g., about a user's personality, about their relationships, their career, and the like), recommending the right pet, drinks and other aspects of night-life, books, movies, film, /music, concerts, TV shows, video games, where to eat, what to order, celebrity related such as which celebrity theuser1314 is most similar to, recommending a gift, what neighborhood to live in, what to watch on television, and the like.
• In embodiments, the system may be used to diagnose problems, such as in the areas of technology/IT (e.g., computer, software, printers, home networking, wireless, business networks, performance issues, and the like), medical/health, automotive, relationship or interpersonal problems, home and building problems, and the like.
• In embodiments, users of the system may be either anonymous or logged in users. A logged inuser1314 may be one that has created an account on the site. Logged in users may also have profile pages about them. Content on the profile page may include basic information about that user (nickname, picture, etc), decisions they have received and liked, decisions the system predicts theuser1314 will like even though theuser1314 has not answeredquestions1320 in that topic area, lists of facts about theuser1314 that theuser1314 has given so that they do not need to be repeated each time theuser1314 uses the system for a decision (e.g., the user's age or their aesthetic preferences can be given once and remembered across different times the user uses the system), lists of tasks that the system thinks theuser1314 may be qualified and interested in doing via the wiki (such as reviewingnew user1314 submitted content, fixing spelling errors inuser1314 submitted content, reviewing new content found by the widgets, etc), other users with similar answers to questions, and the like.
• In embodiments, users may also have various titles, ranks or levels which may affect what they can do on the system. For example, some users may be given the title of “moderator” in a particular topic which would allow those users to edit certain aspects of those topics. The ranks and titles may be assigned manually or by through automatic means including being based on how many decisions they have given, how manynew questions1320 or solutions they have contributed to the system, how many tasks they have accomplished using the wiki, how well they answer1322certain questions1320 in the various topics, and the like.
• In embodiments, non logged in users may not have the benefit of using the system with a large selection of aesthetic or taste-based preferences already entered into their profiles. Based on learning or manual training from logged inusers1314, the system may select some aesthetic questions to ask in question dialogs when non-logged in users seek advice in particular topic areas. For example, based on logged in users answering taste questions about themselves and then giving feedback about which cars they like and don't like, the system may learn that aquestion1320 about whether the user enjoys gourmet dining is useful to ask non-logged in users trying to decide between a Toyota and a Lexus. Using the attribute associations learned or manually specified by logged in users, the system may then adjust whether it recommends the Toyota or the Lexus to the non-logged in user.
• In embodiments, the system may learn from users submitting feedback on decisions. Some users may either intentionally or unintentionally give incorrect feedback. For example, a vendor may try to game the system to make their product be highly recommended. Alternatively, auser1314 who does not know much about video games may recommend a video game that in reality is not a good video game. The system may try to filter out feedback from these users by a variety of means. The system may throttle the number of feedbacks that a givenuser1314 can submit (and have a higher throttle limit if theuser1314 is logged in or has a high rank/title). The system may also throttle or weight feedback based on how well theuser1314 answers certain ‘test’questions1320 during thequestion1320 &answer1322 phase in order to test the user's knowledge of the subject and weigh feedback from knowledgeable users more than unknowledgeable users. The system may also require theuser1314 to pass a ‘captcha’ (Completely Automated Public Turing test to tell Computers and Humans Apart) before their feedback is counted or they get a decision. The system may also look at the series of answers given by theuser1314 and weight the user's feedback based on that series of answers. For example, if theuser1314 either always clicked thefirst answer1322 or theuser1314 clicked in a very improbable way, then the system may weight that user's feedback lower. Finally, the system may change the weight of the user's feedback or decide to not show adecision1310 based on the history of previous game plays. For example, the 10th time auser1314 tries to get acamera decision1310 the system may weight their feedback less than on the 9th time.
• In embodiments, the system may include search engine optimization (SEO), the process of improving the system's website rankings within major search engines. This process may be broken down into several mostly-automated steps, such as discovering the keywords that users are searching for, understanding the competition in the search engines to have the site's page come up when users search for these words, understanding how search engines rank sites, understanding what changes to the system's website need to be made in order to increase the site's ranking for common searches, and the like.
• In embodiments, discovering keywords that users may be searching for may be found through different means, such as using keyword suggestion tools such as what Google and Yahoo provide, using data about historical searches licensed from third party data providers and crawling other websites to see what words they use, and the like. Once these keywords are found, the system may use the data in many ways, such as bidding on those words via search engine marketing (SEM), developing content on the system's site about those keywords in hopes of getting search traffic in the future, looking at how our competitors are using those same keywords, and the like.
• In embodiments, the system may understand what other sites are doing and how they rank in the search engines by running keywords through the search engines and looking at who is advertising on each keyword and what the top natural search results are for each keyword. The sites discovered through this process may be crawled to discover more potential keywords. The system may also decide to develop new content or avoid a market based on this competitive information. If there are few highly ranked sites in a content area, the system may develop content in that area.
• In embodiments, the system may understand that paid advertisements that bringusers1314 to the site are relatively cheap in one topic area of advice on the site and expensive in another. The system may therefore try to advertise for the low-cost traffic, help thoseusers1314 with their decision, and then recommend that thoseusers1314 use the system in a topic area that is expensive to advertise and buy traffic in. For example, the system may run ads for people who want to figure out what dog breed they should buy, help thoseusers1314 decide what dog breed is right for them, and then direct them to figure out where they should buy their pet medicines. The latter topic area being one that may be expensive for the system to source traffic in due to expensive ad rates, while the former topic area may be relatively cheap, as few existing businesses may be competing for customers who want advice on what type of dog to get.
• In embodiments, the system may understand how search engines rank their natural (non-sponsored) search results by studying the relationship between sites that come up when a search is done and factors of those sites. Possible factors that may be correlated between sites that come up with high ranking may be factors such as the content of the site, number and quality of other sites linking to the site, the type of content on those other linking sites, and the like. From the prior step, the system may generate a list of site factors, ranked by their ability to increase a sites ranking in the search engines, and the like. The system may then use this ranked list to make changes to the site to increase the probability that the site as a whole, or certain pages on the site, will be highly ranked in the search engines.
• Search engines may typically utilize a keyword index to find documents relevant to a user's query. In embodiments, the present invention may utilize a “decision index”, which may also map user-input to relevant documents. The index may be built automatically, experts may hand build the index, the index may be learned through feedback from different types of users who implicitly or explicitly decide to train the system, and the like. The results of the search utilizing the decision index, may be displayed as a list of documents, a single document, and the like.
• Referring toFIG. 1, an embodiment for a list oftopics102 in the system from which users may get decisions is presented, including cameras, cell phones, coffee and espresso, drinks, favorite celebrity, GPS devices, grills, Halloween, laptops, personality, toe rings, TVs, vacations, video games, watches, and the like. In addition, there may be an indicator as to the number of decisions learned104 from user ratings, such as learned from 43,921 user ratings.
• Referring toFIG. 2, an embodiment of anexample question1320 that the system may ask auser1314 is provided. In this example theuser1314 is asking for adecision1310 related to the purchase of a camera, and thequestion1320 is “How much are you willing to spend?” Theuser1314 may now choose from theselection204, such as to select between less than $200, up to $300, up to $500, more than $500, I don't know, and the like. In addition, there may be an indication as to howmany questions1320 may be asked202, such as in “In10 questions or less, get camera decisions preferred by people like you.” In embodiments, the user may also offer their own question, their own answer, their own decision, and the like, where the system may utilize this information in the current or future decision session. In embodiments, theuser1314 may choose to skip thequestion208, where theuser1314 may now be provided an alternate decision based on a reduced amount of information available from the user, the system may ask the useralternate questions1320 to make up for the skippedquestion208, thequestion1320 may have been a test question and will not affect the resultingdecision1310, and the like.
• Referring toFIG. 3, an embodiment of anexample picture question1320 that the system may ask auser1314. In this example, the system may be asking aquestion1320 whoseanswer1322 may better enable the system to determine a personal characteristic of theuser1314. For instance, thequestion1320 as illustrated asks “Which of these causes you the most concern?”, where thepicture choices304 are indicative of certain topics, such as pollution, finances, national defense, health, and the like. Thisquestion1320 may be targeted to the current user or be inserted as an experimental question. In embodiments, theuser1314 may be informed that thequestion1320 is anexperimental question302, such as shown inFIG. 3 with the header that reads, “Finally, please answer the experimental questions submitted by another user.”
• Referring toFIG. 4, an embodiment of an example of the type ofinformation402 the system may show theuser1314 when making aparticular decision1310 is presented. For example, thedecision1310 may be for a certain camera, where information is provided about the camera, such as a description, who uses it, the best cost for the camera, how it compares404 to other cameras, and the like. In embodiments,other decisions1310 may be provided, such as with arelative ranking408, by a score, by a percentage matching, and the like. Theuser1314 may also be queried forfeedback1312, such as being asked if thedecision1310 is a good decision. In addition, theuser1314 may be provided with the opportunity to find out more about thedecision1310, such as more about theproduct410,best price finder412, websites to more advice, and the like.
• Referring toFIG. 5 andFIG. 6, theuser1314 may be provided with varioustop lists502 associated with a topic as described herein, such as presented in association with a decision, in association with a user's request to view top lists, and the like.
• In embodiments, the present invention may provide users with ahome page700 includinguser1314identification702, personal representation, past decisions made, future topics for consideration,decision1310 to maketoday714, and the like.FIG. 7 provides an example of auser home page700, such as what theuser1314 sees when they are logged into the system account. Here, there may be a display of recent decisions the system recommended, lists ofpopular topics708 to get decisions in, asearch interface710 to find topics, status updates about theuser1314 getting benefits for contributing to the system,recent activity704, access to the user'sprofile712, and the like.
• FIGS. 8 and 8A provide an example of a user'sprofile712 page showing information about them and their account. Theuser1314 may manageuser information802, such as a user's email address, password, and the like. They may also answerquestions1320 about themselves and have these answers remembered810 and automatically used when they use decision making topics in the system. Theuser1314 may also receiverewards804, such as “badges”, and see them displayed as received in response to helping other users, contributing to the system, and the like. Some of these rewards may be based on the quality of the user's contributions, on the quantity of contributions, and the like. In addition, users may be assigned ademographic group808 of people who answeredquestions1320 about themselves similarly.
• In embodiments, users may be able to decide they want to contributeexpertise902 to the system, such as in a ‘teach the system’ mode.FIG. 9 shows an example of various links/pages that may allow auser1314 to contribute, such as giving the system training about various decisions, rating the quality of pictures and user-contributed prose, finding duplicate items and questions, contributing new decision making topics, contributingnew questions1320 to existing topics, and the like.
• In embodiments, the user, after choosing a topic for the system to make decisions for, may be asked questions.FIG. 10 provides an example of how aquestion1320 may be presented1000 to the user. As shown, the presentation of thequestion1320 to theuser1314 may provide different elements, such as a topic heading1002, a picture or illustration associated with thetopic1004, a question, a set of answer choices, and the like.
• After answering questions, theuser1314 may be provided ananswer1322 ordecision1310 associated with the user's original question.FIGS. 11 and 11A show an example of how adecision1310 may be presented1100 to the user, and may include a primary decision, information summarizing the decision, alternate decisions, variations on the decision, and the like. In addition, theuser1314 may be provided with an opportunity to providefeedback1312 to the system, such as whether theuser1314 agrees with thedecision1310 or not. Theuser1314 may also be provided other suggestedtopics1102, such as based on the current topic, answers provide, history of answers, a user's profile, a user's history of questions, topics that other users found helpful, and the like.
• FIG. 12 shows an example list ofdecisions1200 in a topic. For a product topic, such as shown, the “decisions” may be what product to buy. For other topics, thedecision1310 might be “yes, dump him” or “no, don't get a tattoo”. The decisions may be ranked and ordered based on their relevancy to the user, based on how theuser1314 answered questions, based on how theuser1314 answeredquestions1320 in the topic, and the like. Additionally, the items may be ranked by price, by name, and the like.
• FIG. 16 shows an example of a contributor/expertinterface home page1600, showing recent contributions to thesystem1602 and otherusers making contributions1604. In upper right corner is a question for learning the user'staste preferences1608.
• FIG. 17 shows an example of a question in a dialog with the system asking anobjective question1700, and in this instance, to a user looking for help deciding what to name their new puppy.
• FIG. 18 shows an example of a decision result showing the particular recommended decision1800 (in this instance, name your dog Rusty), reviews about this decision from other users1802 (where it may be ranked, such as by their similarity to the user), yes/no buttons1804 (such as for receiving feedback on this decision, showing other decision areas that the user might enjoy under, and the like), suggestedTopics1808. In this example, the system's second and third best recommended decisions are listed under the #2tab1810 and #3tab1812. The system may also be engaging in exploration by also recommending a “wild card” decision which may be a decision that was partly picked through randomness. The SuggestedTopics1808 may be selected based on how relevant the system thinks these topics may be for the user and/or how much profit the system thinks it may be able to generate from the user using these other decision areas.
• FIG. 19 shows an example of an interface forusers1900 to set the associations between attributes and decision results. In this example, the decision result “Rusty” should be associated with the attribute “Is this name for a female, or male dog? Male”.
• FIG. 20 shows an example of how a user may edit content in thesystem2000. In this example the user is able to edit a decision result: it's name, description, URL for getting more information, etc.
• FIG. 21 shows an example of how content that is editable by users may also have an interface for seeingprior revisions2100 to the content and showing the changes between two prior revisions. Users may also revert the changes made by other users if those changes are deemed to be irrelevant or unhelpful. In this case the example shows the difference between two revisions to a decision result where the description of the result has been changed.
• FIG. 22 shows an example showing a question being edited by auser2200. New answers may be added, existing answers re-ordered, the question and answer text itself edited, and the like. Questions may be optionally “locked” to prevent other users from changing them, such as by indicated by thepad lock icon2202.
• FIG. 23 shows an example showing that edits to attributes may have revision histories like othereditable content2300. This example shows the difference between two revisions of the attribute associations between the decision result “Rusty” and the attributes “How many syllables do you want the name to have? No more than 2 or 3 or more is OK”.
• FIG. 24 shows an example showing a ‘workshop’screen2400 where newly added areas of advice may be first displayed. In embodiments, expert users may make additions here without regular users seeing the works-in-progress. Content that is deemed objectionable, irrelevant, or low quality may be voted on and removed from the system.
• FIG. 25 shows an example showing the system asking the user taste/subjective questions2500 in order to learn taste and subjective preferences from the user. After answering these questions the system may show statistics on how other users answered the same question.
• FIG. 26 shows an example of anactivity feed2600 of recent activity by contributors across the site showing newly added content and expert training.
• In embodiments, the present invention may provide a facility for providing an improved way to provide decisions to auser1314 with aquestion1320 across a broad category of topics, including products, personal, health, business, political, educational, entertainment, the environment, and the like. For example, the system may provide decisions on everything from whether auser1314 should break up with their boyfriend, to whether you should get a tattoo or not, to whether you can deduct something on your taxes in addition to product decisions, and the like. In embodiments, the system may provide decisions on any interest auser1314 may have.
• In embodiments, the present invention may provide a decision system that is flexible and is capable of changing and growing. This may be partly enabled by the system's use of a dialog ofquestions1320 and answers to make a decision, and then getting feedback from theuser1314 so the system can improve. In embodiments, this approach may be significantly more powerful since the system may ask anyquestion1320 and therefore get much better information from theuser1314 about their wants. In addition, users may be able to extend the system by entering theirown questions1320 and answers for the system to ask, entering in new decisions for the system to make, and the like. The system may then automatically try out newly entered information to see if it is useful or helpful and use this new information to determine if it is useful, and possibly stop asking/using the questions/decisions that may not be as helpful to users. In embodiments, this approach may provide for building a wisdom-of-the-crowds based decision making expert system for potentially any topic.
• In embodiments, the present invention may also provide improved decision facility to theuser1314 by providing decisions by ranking across non-traditional feature dimensions. For example, instead of just ranking cameras by price or size, the system may rank cameras based on how much they're liked by retired people, how sexy they look, and the like. The system may then help users navigate across these dimensions. For instance, instead of users just being able to say “I like this camera, but want a cheaper one” the system may let them do things like say “I like this camera but want one better for learning photography” or “I like this vacation, but want one with a more active social scene”.
• In embodiments, the present invention may lend itself to a variety of different user interfaces, such as a web interface, instant messaging, voice, cell phone, SMS/instant messaging, third party use (e.g. a widget on a third party, web service sold to a third party), and the like. For example, a voice interface may be well suited to the system since there may be a very limited vocabulary that the system must recognize, such as just the possible answers to each question. In this way, if the system can't understand a user response it may just move on to anotherquestion1320 instead of annoying theuser1314 by asking them to repeat their answer over and over. In another example, the present invention may be integrated into a third party site, such as a search for a TV on an e-commerce website, where the present invention is a widget to help theuser1314 narrow down the results, or using the present invention as a widget in association with a real estate website to build an MLS query for theuser1314 to find a house that is a good match for them. In embodiments, the present invention may provide a user interface, both in regard to a physical interface and in the way questions, answers, and decisions are presented, that provides theuser1314 with a significantly improved way to obtain decisions on a great variety of topics.
• In embodiments, the present invention may be integrated into third party products in such as way as to improve the third party's user interface and user satisfaction. For example some website services provide predictions through past purchase history. In this case, the present invention may be able to explore a user's mood or intent, such as through asking explicit questions. In the case of search engines, the present invention may be able to detect when theuser1314 is trying to make adecision1310 and then start to ask them follow on questions. In the case of forum sites, mailing lists, news groups, and the like, the present invention may provide improved access to decisions and decisions that were made by people similar to the user. For example, the present invention may be able to search through all the forum posts to find people who are in the same situation as the user, and providing whatdecision1310 the forum community recommended to them.
• In embodiments, the present invention may be able to extend e-commerce web application user interfaces. For instance, auser1314 may start a product search with a keyword search and then askquestions1320 to narrow down the results to thebest decision1310 for the user. The present invention may be able to provide a Q&A interface for picking a product once theuser1314 clicks into a category page. For example, after clicking cameras on the website, theuser1314 might see a first question. The present invention may be able to rank products along dimensions that are based on how users answer questions. For example, cameras might be ranked from best to worst ‘travel camera’ based on how people answer1322 the question “What do you want a camera for?” Answer “Travel” and then whether they give positive or negative feedback to a particular camera. This may allow the e-commerce website to rank a list of camera keyword search results from best to worst travel cameras.
• In embodiments, the present invention may be able to provide an improved search engine capability, such as detecting when auser1314 is trying to make adecision1310 and switching to a Q&A interface, based on the search results from a keyword search ask follow upquestions1320 to narrow down or re-rank the results, askquestions1320 in order to build a keyword search query or to refine a search query, learn feedback based on which links auser1314 clicks after being asked questions, and the like. In addition, the present invention may implicitly learn about theuser1314 and alter rankings based on these implicit facts, such as what time of day they're using the system, where they are in the world, what type of browser they're using, weather where they are, and the like.
• In embodiments, the present invention may be able to provide a way for information to be gathered and utilized by users. For instance, Wikipedia is a way for users to contribute information such that theend user1314 must, to some extent, self validate the accuracy of the information subsequently supplied to them. In a similar fashion, the present invention may be able to host a web application that utilizes user contributed content. For instance, instead of learning what the prices of cameras are, the web application could have users input the prices of cameras and then allow other users to self validate these claims. In this way, the scope of the contributed information may be allowed to grow organically as users interact with the system.
• In embodiments, some e-commerce applications may provide for products and/or services that are associated with personal preference, and so may benefit from the present invention. For instance, there are currently several movie rental web services, where theuser1314 selects movies for delivery to their home through the mail. Decisions are also provided to theuser1314 based on what theuser1314 has selected in the past. However, choosing a movie may involve personal interests at the time of rental that cannot be determined by past selections, such as mood, intent, weather, are they going to be alone or with someone, their current personal relationships, and the like. These types of interests may be explored with the present invention through questioning, and as such, may provide a much more personalized match to the user's interests at the time of rental.
• In embodiments, local search applications may be improved through the use of the present invention. For example, if auser1314 wanted adecision1310 on where to eat dinner, they might search for “dinner in new york” and find a website with suggestions targeted to the query. This interface however falls short when theuser1314 doesn't have a clear idea as to what keywords to include. For instance, theuser1314 might not know the key options for food and might not think to search for ‘ethiopian food new york.’ The present invention may have the advantage of being able to figure out whatquestion1320 it should ask in order to narrow down the possibilities. In embodiments, the present invention may be able to aid in the building of a search query.
• In embodiments, the present invention may provide for an improved way to match up users and experts, users and other knowledge based users, and the like. For instance, a service may be provided to collect users and experts on different topics. Users may then come to the web interface of the service and enter into a session of Q&A where the best match is determined. As a result of the questions, the system may provide a decision, where the profile of the expert orother user1314 is provided, and where theuser1314 may be asked if they agree with the recommended individual. In embodiments, theuser1314 may be provided a home page where previous matches and communications may be kept, forwarded to friends, experts rated, and the like.
• In embodiments, the present invention may provide a platform for a community basedquestion1320 andanswer1322 application. For instance, users may postquestions1320 to the system, and other users may be allowed to respond. In such a system, auser1314 may receive answers from a single user, multiple users, an automated system, and the like, where theuser1314 may be able to choose which answer1322 they feel is correct. Thisanswer1322 may be kept private, posted for others to view, posted as the correct answer, provided to the system, and the like. In embodiments, the system may use thequestions1320 and answers to further develop the system, provide more accurate answers to users, sort the answers provided to the user, filter the answers provided to the user, and the like. In addition, users of the system may provide feedback to answers provided by other users, contribute to filtering criteria for eliminating incorrect answers, and the like.
• In embodiments, the present invention may be used as entertainment, through machine learning capabilities as described herein. For instance, auser1314 may provide an input or think of an idea, such as a topic, a keyword, a category, a question, a feeling, and the like, and the system may make a guess as to what it is through a series ofquestions1320 and answers. For example, theuser1314 may think of an object, such as baseball, and the system may utilize machine learning capabilities, such as geometric systems, to providequestions1320 to the user. Atypical question1320 may relate to size, such as ‘is it bigger than a toaster?’ Thesequestions1320 may then be answered by the user, such as through multiple choice selection, fill in the blank, true/false, free response, and the like. The system may then continue thequestion1320 andanswer1322 sequence until it has a guess, and provide this guess to the user. In embodiments, this process may continue for a fixed number of questions, a random number of questions, auser1314 specified number of questions, a system determined number of questions, a system specified number of questions, and the like. In embodiments, the system may provide theuser1314 with a user interface, such as through the Internet via a website, through a stand-alone computational device, through a mobile computational device, through a phone service, through a voice interface, in association with an instant messaging service, through text messaging, and the like. In embodiments, the system may be provided to a third party, such as a widget to another website, as an API to a third party application, and the like. In embodiments, the present invention may use non-neural networks for entertainment applications, such as playing games.
• In embodiments, the present invention may provide a system to assist in the discovery of new drugs, where the system may provide an aid in the selection and combination of molecules in creating a new drug. For example, the system may ask theuser1314 about information associated with chemical parameters, such as solubility, reactivity, toxicity, and the like, and combine these withquestions1320 to probe the user's expertise in recognizing molecular structures. As thequestion1320 andanswer1322 sequence progresses, the system may provide theuser1314 with insights as to which molecular structures may be stable and synthesizable. In embodiments, the process may continue until theuser1314 has an improved sense for what molecular combinations may make for a new drug, until the choice of new exploratory routes are available for presentation to the user, until an new potential drug is identified, and the like.
• In embodiments, the present invention may provide for an image finder application, where theuser1314 may be assisted in identifying an image that fits some subjective criteria that is not necessarily explicitly known to the user. For example, auser1314 may be involved in the development of a brochure for a company, where they have the text for the brochure, but need to select an image to support the ideas and emotions that the text is trying to convey. Theuser1314 may in this instance have a subjective idea as to what type of photograph may be required, but not necessarily to the extent that they could specify a search with keywords. Theuser1314 may instead first specify the source of the images, such as from a file, a database, a website service, from Google images, from an advertiser image bank, and the like. Then theuser1314 may be asked a series of questions, or be presented with a series of images to choose from. The answers and/or selections that theuser1314 chooses may then be utilized in refining the choices that are next presented to the user, and from whichfurther questions1320 and/or image selections may be provided. In embodiments, this process may continue until theuser1314 finds an image to select as the final image. Additionally, the system may take the user's ‘final selection’ and select a group of other similar images for presentation to the user, at which time theuser1314 may choose to continue the process of selection refinement.
• In embodiments, the present invention may be used in a baby naming application, where theuser1314 may have only a vague sense of what names they might prefer. Theuser1314 may be initially asked different types ofquestions1320 intended to provide the system with information to aid in the learning of the user's preferences, such asquestions1320 about family, friends, education, heritage, geographic location, place of birth, hobbies, books read, movies watched, and the like. The system may then continue to learn through the presentation ofquestions1320 associated with name preference in a plurality of ways, such as rating name, choosing from a list of names, answeringquestions1320 pertaining to name, and the like. In embodiments, this process may continue until theuser1314 finds a name to select as the final name. Additionally, the system may take the user's ‘final selection’ and select a group of other similar names for presentation to the user, at which time theuser1314 may choose to continue the process of selection refinement.
• In embodiments, the present invention may provide decisions for a plurality of topics including, but not limited to, video games, laptops, vacations, cameras, general personality, drinks, cell phones, televisions, grills, watches, coffee machines, toe rings, Halloween, GPS devices, hottest celebrity, your personal hero, presidential election, baby toys, blogs, camcorders, cars, which star wars character are you, credit cards, hair care, skin care, sex and the city, should I get a tattoo, professions, how much allowance, city to live in, dog breeds, fragrance, New York, neighborhood chooser, software, desktop computers, DVD players and recorders, cigars, charities, Broadway shows, speakers, home theater systems, MP3 players, computer networking devices, headphones, memory cards, magazines, books, Oprah picks, books, The New York Times bestsellers, business casual clothing, franchises, cookware, toys, toys—educational, athletic apparel, espresso machines, should I go Greek, should I come out to my parents, should I ask for a raise, do I have a drinking problem, should I medicate my add/ADHD child, vacuum cleaners, clothes washers and dryers, is working at a startup right for me, humidifiers, are you a good friend, risk of developing diabetes, which foreign language should I learn, microwaves, car audio, what kind of customer are you, wine, should I join the military, which military branch should I join, what kind of art will I enjoy, baby and toddler car seats, baby strollers, baby travel accessories, natural and organic beauty products, makeup, home audio receivers and amplifiers, copiers and fax machines, printers, breakup with my boyfriend/girlfriend, which Greek god are you, what game show would I enjoy, computer accessories, which superpower should you have, college, online degree programs, choose a major for college, identity theft prevention, should I hire a personal trainer, should I buy or lease a car, should I have laser eye surgery, what should I do about losing my hair, should I start my own business, should my child start kindergarten, how to entertain my family visiting NYC, OTC pain relievers, do I need a living will, miles or cash for my next flight, best way to whiten my teeth, should I let my daughter wear makeup, is hypnosis likely to cure my bad habit, ED options, sleep aids, OTC allergy pills, how much money to spend on a wedding gift, should I buy the extended warranty, is it better to take the SAT or ACT, personal audio accessories, coffee/espresso drink would I enjoy, video game consoles, jeans, downloadable PC games, snacks, vitamins and supplements, which superhero am I, sunglasses, kitchen gadgets, pillows, beauty accessories, beauty bags and cases, sporting goods, which musical instrument is right for me, should I hire a decorator, electronic readers, where do you belong in a shopping mall, power washers, small business, phone system, how much to tip, should I try Botox, should I get liposuction, risk of skin cancer, should I refinance my home, car services (NYC), microbrewery beer, gourmet chocolates, am I saving enough for retirement, entertainment centers/TV stands, cookbooks, electric shavers, keep sending nieces/nephews bday gifts, luggage, computer projectors, energy/workout bars, razors, gourmet ice creams, online dating, newscasts, makeup, tools and brushes, beauty mirrors and compacts, business books, how soon to call after a first date, places to retire, external hard drives, universal remote controls, walking shoes, should I sell my life insurance policy, how green are you, do I have an eating disorder, baby cribs, diets and diet books, cell phone plans, wedding and engagement rings, am I assertive enough, does my child play video games too much, tax preparation (personal return), should I get a reverse mortgage, cancel plans with friends for a date, children's TV shows, kitchen countertops, bathing supplies, insect repellents, cancer specialist, hospitals, national chain restaurants, cereal, should I have kids now, should I hire a nanny, movies, beef cuts, target calories per day, do I have OCD, home air purifiers, auto air fresheners and purifiers, i-phone applications, gay/lesbian vacations, is it ok to ask my co-worker on a date, is my pre-teen ready to babysit, sports/energy drinks, TV shows, office furniture, motorcycles, reward a child for a good report card, lawn trimmers and edgers, am I too stressed, religion, do you make a good first impression, do you spend too much time online, should I get a new hairstyle, should I home-school my child, diaper bags, should I use cloth or disposable diapers, dog toys, is my partner cheating on me, classic books should my elderly parent stop driving, am I over my ex, is it lust or love, pedometers and heart rate monitors, chewing gum, weather devices, will gas additives help my car, Orlando theme parks, how big of a turkey should I buy, popular music—new releases, self tanner, tax and money management, software, baby bottles and Sippy cups, baby high chairs and booster seats, baby tethers, toasters and toaster ovens, comforters sheets and bed linens, flatware sets, pet carriers and kennels, cheese, kitchen faucets, casual shoes, dress shoes, beauty electronics, am I saving enough for retirement, mutual fund chooser, steak cuts, what is my D&D alignment, acne and pimple medication, bathroom faucets, home exterior lighting, landscape lighting, lawn mowers, aperitif, cognac, gin, rum, scotch, tequila vodkas, whiskeys, Las Vegas shows, sunscreen, running shoes, US MBA programs, patio and outdoor furniture, kitchen knives, are you a true fan, auto insurance, personal legal services, should I hire a financial advisor, indoor plant selector, delivery services, can I deduct it, pool heaters, sofas, house numbers, contact lenses, birthday gifts, has my career peaked, electronic books, doorknobs & lock sets, snow removal equipment, green home improvement, kids clothing & swimwear, motorcycle helmets, bicycle helmets, juicers, golf clubs, refrigerators, wine coolers, ranges and ovens, air conditioners, Christmas gifts, breakup phrases, cold sore medication, diabetes monitoring devices, smoking cessation, what do I do about the hair on my back, hormones to counteract menopause, hiking backpacks, school backpacks, get a website/domain, e-mail services, web hosting, carpets, power tools, tile, water heaters, outdoor paint, window treatments, fireplace screens, indoor lamps, small business legal services, brunch recipes, ceiling fans, mattresses, Las Vegas hotels and casinos, salsas, love quiz for valentines, how much to spend on client gifts, anniversary gifts, outdoors outerwear, casual outerwear, camping tents, sleeping bags, tires, adventure vacations, music downloads, video downloads, wedding dresses, wedding themes, Manhattan gyms, budget hotel chains, golf courses, ski vacations, US spas, ETF funds, designer handbags, should I declare bankruptcy, 401k as down payment on home, should I see a psychiatrist, self defense, dishware, dishwashers, political parties, new year's resolutions, cruise lines, family vacations, baby food, baby health care products, should I shave my head, t-shirts, online photo services, buy a class graduation ring, summer job/internship, where to volunteer, home alarm systems, diagnose your relationship issues, is she/he hot for me, should I adopt, should my aging parents be driving, online bank accounts, BBQ sauces, frozen pizza, recipe finder, should I re-gift it, bodybuilding supplements, home workout equipment, how many hours of sleep do I need, should I consider plastic surgery, risk of arthritis, risk of heart disease, risk of osteoporosis, do I have a gambling problem, best dance to learn, bicycles, cat food, dog food, hobby recommender, martial arts, poster art, outdoor flower selector, which Muppet are you, activities for kids, how ethical are you, should I baptize my child, Miami hotels, US national parks, motor oils, automotive video, blouses, coats, dresses, glasses frames, hosiery, interview clothes, jackets, negligee, pants, shirts, skirts, hats, phones-land lines, steakhouses, which birth method is right for you, summer camp recommender, march madness bracket chooser, baby formula, New York bakeries, fractional jet ownership, how self confident am I, digital photo frames, do I need an accountant, does my child have ADD/ADHD, document shredders, baby monitors, green home improvement, conference phones, and the like.
• In embodiments, and as depicted inFIG. 13, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1302. The process may begin with aninitial question1320 being received1304 by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to the user based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments,future questions1320 anddecisions1310 provided by themachine learning facility1318 may be improved throughfeedback1312 provided by theuser1314.
• In embodiments, theinitial question1304 posed by theuser1314 may be an objective question, a subjective question, and the like. Aquestion1320 may be provided from amongst a broad category of topics, such as topics pertaining to a product, personal information, personal health, economic health, business, politics, education, entertainment, the environment, and the like. Thequestions1320 may be in the form of a multiple choice question, a yes-no question, a rating, a choice of images, a personal question, and the like. Thequestions1320 may be about theuser1314, provided by another user, provided by an expert, and the like. Thequestions1320 may be based on a previous answer, such as from thecurrent dialog1308 with theuser1314, from a storedprevious dialog1308 with theuser1314, from a storedprevious dialog1308 with another user. Thequestion1320 may be a pseudo random question, such as a test question, anexploration question1320 that helps select a pseudorandom decision1310 on the chance that the pseudorandom decision1310 turns out to be useful, and the like. Thequestions1320 may include at least one image as part of the question. Thequestions1320 may be along psychographic dimensions. In embodiments, thequestions1320 may not be asked directly to theuser1314, but rather determined from contextual information, such as through an IP address, the location of the user, the weather at the user's location, a domain name, related to path information, related to a recent download, related to a recent network access, related to a recent file access, and the like.
• In embodiments, thedialog1308 may continue until themachine learning facility1318 develops a high confidence in a reduced set of decisions, such as a reduced set of decisions presented to the user, asingle decision1310 presented to the user. Thedecision1310 provided by themachine learning facility1318 may be independent of the order of questions in thedialog1308. Thedecision1310 may provide analternate decision1310 when at least onequestion1320 in the dialog is omitted, where thealternate decision1310 may be different based on themachine learning facility1318 having less information from theuser1314. Thedecision1310 may display a ranking of decision choices, such as ranking decisions across non-traditional feature dimensions. Thedecision1310 may display at least one image related to thedecision1310. Thedecision1310 may be a pseudo random decision on the chance that the pseudorandom decision1310 turns out to be useful, such as the pseudo random decision being part of a system of exploration, where the system of exploration may improve the effectiveness of the system, themachine learning facility1318 may learn from exploration, and the like.
• In embodiments, thefeedback1312 provided may be related to, or derived from, how theuser1314 answersquestions1320 in thedialog1308, how theuser1314 responds to thedecision1310 provided by themachine learning facility1318, and the like. In embodiments, thefeedback1312 may be solicited from theuser1314.
• In embodiments,users1314 may extend the learning of themachine learning facility1318 by entering new information, where the new information may be their own topic, question, answer, decision, and the like. Themachine learning facility1318 may use the new information to determine whether the new information is helpful to users.
• In embodiments, a user interface may be provided for user interaction with themachine learning facility1318, such as associated with a web interface, instant messaging, a voice interface, a cell phone, with SMS, and the like.
• In embodiments, the present invention may help a user make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314, where theinitial question1304 may be associated with one of a broad category of topics, such as product, personal, health, business, political, educational, entertainment, environment, and the like. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments,future questions1320 anddecisions1310 provided by themachine learning facility1318 may be improved throughfeedback1312 provided by theuser1314.
• In embodiments, and as depicted inFIG. 14, the present invention may help a user make adecision1310 through the use of acomputing facility1402. The process may begin with aninitial question1304 being received by thecomputing facility1418 from theuser1314. Theuser1314 may then be provided with adialog1408 consisting ofquestions1320 from thecomputing facility1418 andanswers1322 provided by theuser1314. Thecomputing facility1418 may then provide adecision1310 to theuser1314 based on an aggregatedfeedback1428 from the feedback from a plurality ofusers1412. In embodiments, thecomputer facility1418 may improvefuture questions1320 anddecisions1310 provided by thecomputing facility1418 based on receivingfeedback1412 from the user.
• In embodiments, the present invention may help a user make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314, where the number ofquestions1320 andanswers1322 provided through thedialog1308 may determine the quality of thedecision1310. Themachine learning facility1318 may then provide adecision1310 to the user based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments,future questions1320 anddecisions1310 provided by themachine learning facility1318 may be improved throughfeedback1312 provided by the user. In embodiments, the quality may be high when the number ofquestions1320 andanswers1322 large, such as greater than 10 questions, greater than 15 questions, greater than 10 questions, and the like. In embodiments, the quality may be good quality when the number ofquestions1320 andanswers1322 is small, such as less than 10 questions, less than 5 questions, less than 3 questions, one question, and the like.
• In embodiments, and as depicted inFIG. 15, the present invention may make adecision1310 through the use of amachine learning facility1318. The system may include amachine learning facility1318 that may receive aninitial question1304 from theuser1314, adialog facility1502 within themachine learning facility1318 providing theuser1314 withquestions1320 and acceptinganswers1322 from the user, themachine learning facility1318 providing adecision1310 from adecision facility1504 to theuser1314, and the like. In embodiments, thedecision1310 provided to theuser1314 may be based on the exchange ofdialog1308 between theuser1314 and themachine learning facility1318, and pertain to theinitial question1304. Further, themachine learning facility1318 may receivefeedback1312 through afeedback facility1508 from theuser1314 to improvefuture questions1320 anddecisions1310 provided by themachine learning facility1318.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314 through a third party, such as a search application, a social network application, a service provider, a comparison shopping engine, a media company's web environment, and the like. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments,future questions1320 anddecisions1310 provided by themachine learning facility1318 may be improved throughfeedback1312 provided by theuser1314.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314 through a third party search application, where theuser1314 begins with a keyword search on the third party search application and then is provided adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, where thedecision1310 may be provided back to the third party search application, such as in the form of a sorted list.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314, where themachine learning facility1318 may utilize third party information, functions, utilities, and the like. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, third party information, functions, utilities, and the like, may include an application programming interface (API) enabling the collection of cost information, product information, personal information, topical information, and the like.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314 through a third party search application, where theuser1314 begins with a keyword search on the third party search application and then is provided adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314 Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, thedecision1310 may be provided back to the third party search application based at least in part on collaborative filtering.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide at least one image with thedecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, the image may be a photograph, a drawing, a video image, an advertisement, and the like.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314 where thequestions1320 may be determined at least in part from learning from other users of themachine learning facility1318. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, thedecision1310 may be based at least in part on learning fromdecisions1310 provided by other users of themachine learning facility1318.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, thedecision1310 may be based at least in part on collaborative filtering.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, thedecision1310 may be based at least in part on collaborative filtering whose context is provided through thedialog1308, such as at least one question providing the context for the collaborative filtering.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments, thedecision1310 may be based only on information gathered through a plurality of user1314sof themachine learning facility1318 and pertaining to theinitial question1304, where at least one of the plurality of user1314sof themachine learning facility1318 may be theuser1314 associated with thedialog1308.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, and with limited initialmachine learning facility1318 knowledge on the subject matter of theinitial question1304. In embodiments, the limited initialmachine learning facility1318 knowledge may be seed knowledge, may be limited to basic knowledge associated with the subject matter of theinitial question1304, may be limited to basic knowledge associated with the subject matter of theinitial question1304 where the basic knowledge may be expert knowledge.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like, where thedecision1310 may be based on learning from a combination of expert and user inputs.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide a category-baseddecision1310 to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like.
• In embodiments, the present invention may help auser1314 make adecision1310 through the use of amachine learning facility1318. The process may begin with aninitial question1304 being received by themachine learning facility1318 from theuser1314. Theuser1314 may then be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314. Themachine learning facility1318 may then provide adecision1310 to theuser1314 where themachine learning facility1318 may utilize responses from a plurality of user1314sof themachine learning facility1318 to categorize and providedecisions1310 along at least one of psychographic and demographic dimensions.
• In embodiments, the present invention may provide auser1314 with a response through the use of amachine learning facility1318. Theuser1314 may be provided with adialog1308 consisting ofquestions1320 from themachine learning facility1318 andanswers1322 provided by theuser1314, where thequestions1320 from themachine learning facility1318 may be related to an application, such as an entertainment application, a drug discovery application, a baby name application, and the like. Themachine learning facility1318 may then provide the response to theuser1314 based on thedialog1308 and pertaining to theinitial question1304, such as a recommendation, a diagnosis, a conclusion, advice, and the like. In embodiments,future questions1320 anddecisions1310 provided by themachine learning facility1318 may be improved throughfeedback1312 provided by theuser1314.
• The methods and systems described herein may be deployed in part or in whole through a machine that executes computer software, program codes, and/or instructions on a processor. The present invention may be implemented as a method on the machine, as a system or apparatus as part of or in relation to the machine, or as a computer program product embodied in a computer readable medium executing on one or more of the machines. The processor may be part of a server, client, network infrastructure, mobile computing platform, stationary computing platform, or other computing platform. A processor may be any kind of computational or processing device capable of executing program instructions, codes, binary instructions and the like. The processor may be or include a signal processor, digital processor, embedded processor, microprocessor or any variant such as a co-processor (math co-processor, graphic co-processor, communication co-processor and the like) and the like that may directly or indirectly facilitate execution of program code or program instructions stored thereon. In addition, the processor may enable execution of multiple programs, threads, and codes. The threads may be executed simultaneously to enhance the performance of the processor and to facilitate simultaneous operations of the application. By way of implementation, methods, program codes, program instructions and the like described herein may be implemented in one or more thread. The thread may spawn other threads that may have assigned priorities associated with them; the processor may execute these threads based on priority or any other order based on instructions provided in the program code. The processor may include memory that stores methods, codes, instructions and programs as described herein and elsewhere. The processor may access a storage medium through an interface that may store methods, codes, and instructions as described herein and elsewhere. The storage medium associated with the processor for storing methods, programs, codes, program instructions or other type of instructions capable of being executed by the computing or processing device may include but may not be limited to one or more of a CD-ROM, DVD, memory, hard disk, flash drive, RAM, ROM, cache and the like.
• A processor may include one or more cores that may enhance speed and performance of a multiprocessor. In embodiments, the process may be a dual core processor, quad core processors, other chip-level multiprocessor and the like that combine two or more independent cores (called a die).
• The methods and systems described herein may be deployed in part or in whole through a machine that executes computer software on a server, client, firewall, gateway, hub, router, or other such computer and/or networking hardware. The software program may be associated with a server that may include a file server, print server, domain server, internet server, intranet server and other variants such as secondary server, host server, distributed server and the like. The server may include one or more of memories, processors, computer readable media, storage media, ports (physical and virtual), communication devices, and interfaces capable of accessing other servers, clients, machines, and devices through a wired or a wireless medium, and the like. The methods, programs or codes as described herein and elsewhere may be executed by the server. In addition, other devices required for execution of methods as described in this application may be considered as a part of the infrastructure associated with the server.
• The server may provide an interface to other devices including, without limitation, clients, other servers, printers, database servers, print servers, file servers, communication servers, distributed servers and the like. Additionally, this coupling and/or connection may facilitate remote execution of program across the network. The networking of some or all of these devices may facilitate parallel processing of a program or method at one or more location without deviating from the scope of the invention. In addition, any of the devices attached to the server through an interface may include at least one storage medium capable of storing methods, programs, code and/or instructions. A central repository may provide program instructions to be executed on different devices. In this implementation, the remote repository may act as a storage medium for program code, instructions, and programs.
• The software program may be associated with a client that may include a file client, print client, domain client, internet client, intranet client and other variants such as secondary client, host client, distributed client and the like. The client may include one or more of memories, processors, computer readable media, storage media, ports (physical and virtual), communication devices, and interfaces capable of accessing other clients, servers, machines, and devices through a wired or a wireless medium, and the like. The methods, programs or codes as described herein and elsewhere may be executed by the client. In addition, other devices required for execution of methods as described in this application may be considered as a part of the infrastructure associated with the client.
• The client may provide an interface to other devices including, without limitation, servers, other clients, printers, database servers, print servers, file servers, communication servers, distributed servers and the like. Additionally, this coupling and/or connection may facilitate remote execution of program across the network. The networking of some or all of these devices may facilitate parallel processing of a program or method at one or more location without deviating from the scope of the invention. In addition, any of the devices attached to the client through an interface may include at least one storage medium capable of storing methods, programs, applications, code and/or instructions. A central repository may provide program instructions to be executed on different devices. In this implementation, the remote repository may act as a storage medium for program code, instructions, and programs.
• The methods and systems described herein may be deployed in part or in whole through network infrastructures. The network infrastructure may include elements such as computing devices, servers, routers, hubs, firewalls, clients, personal computers, communication devices, routing devices and other active and passive devices, modules and/or components as known in the art. The computing and/or non-computing device(s) associated with the network infrastructure may include, apart from other components, a storage medium such as flash memory, buffer, stack, RAM, ROM and the like. The processes, methods, program codes, instructions described herein and elsewhere may be executed by one or more of the network infrastructural elements.
• The methods, program codes, and instructions described herein and elsewhere may be implemented on a cellular network having multiple cells. The cellular network may either be frequency division multiple access (FDMA) network or code division multiple access (CDMA) network. The cellular network may include mobile devices, cell sites, base stations, repeaters, antennas, towers, and the like. The cell network may be a GSM, GPRS, 3G, EVDO, mesh, or other networks types.
• The methods, programs codes, and instructions described herein and elsewhere may be implemented on or through mobile devices. The mobile devices may include navigation devices, cell phones, mobile phones, mobile personal digital assistants, laptops, palmtops, netbooks, pagers, electronic books readers, music players and the like. These devices may include, apart from other components, a storage medium such as a flash memory, buffer, RAM, ROM and one or more computing devices. The computing devices associated with mobile devices may be enabled to execute program codes, methods, and instructions stored thereon. Alternatively, the mobile devices may be configured to execute instructions in collaboration with other devices. The mobile devices may communicate with base stations interfaced with servers and configured to execute program codes. The mobile devices may communicate on a peer to peer network, mesh network, or other communications network. The program code may be stored on the storage medium associated with the server and executed by a computing device embedded within the server. The base station may include a computing device and a storage medium. The storage device may store program codes and instructions executed by the computing devices associated with the base station.
• The computer software, program codes, and/or instructions may be stored and/or accessed on machine readable media that may include: computer components, devices, and recording media that retain digital data used for computing for some interval of time; semiconductor storage known as random access memory (RAM); mass storage typically for more permanent storage, such as optical discs, forms of magnetic storage like hard disks, tapes, drums, cards and other types; processor registers, cache memory, volatile memory, non-volatile memory; optical storage such as CD, DVD; removable media such as flash memory (e.g. USB sticks or keys), floppy disks, magnetic tape, paper tape, punch cards, standalone RAM disks, Zip drives, removable mass storage, off-line, and the like; other computer memory such as dynamic memory, static memory, read/write storage, mutable storage, read only, random access, sequential access, location addressable, file addressable, content addressable, network attached storage, storage area network, bar codes, magnetic ink, and the like.
• The methods and systems described herein may transform physical and/or or intangible items from one state to another. The methods and systems described herein may also transform data representing physical and/or intangible items from one state to another.
• The elements described and depicted herein, including in flow charts and block diagrams throughout the figures, imply logical boundaries between the elements. However, according to software or hardware engineering practices, the depicted elements and the functions thereof may be implemented on machines through computer executable media having a processor capable of executing program instructions stored thereon as a monolithic software structure, as standalone software modules, or as modules that employ external routines, code, services, and so forth, or any combination of these, and all such implementations may be within the scope of the present disclosure. Examples of such machines may include, but may not be limited to, personal digital assistants, laptops, personal computers, mobile phones, other handheld computing devices, medical equipment, wired or wireless communication devices, transducers, chips, calculators, satellites, tablet PCs, electronic books, gadgets, electronic devices, devices having artificial intelligence, computing devices, networking equipments, servers, routers and the like. Furthermore, the elements depicted in the flow chart and block diagrams or any other logical component may be implemented on a machine capable of executing program instructions. Thus, while the foregoing drawings and descriptions set forth functional aspects of the disclosed systems, no particular arrangement of software for implementing these functional aspects should be inferred from these descriptions unless explicitly stated or otherwise clear from the context. Similarly, it will be appreciated that the various steps identified and described above may be varied, and that the order of steps may be adapted to particular applications of the techniques disclosed herein. All such variations and modifications are intended to fall within the scope of this disclosure. As such, the depiction and/or description of an order for various steps should not be understood to require a particular order of execution for those steps, unless required by a particular application, or explicitly stated or otherwise clear from the context.
• The methods and/or processes described above, and steps thereof, may be realized in hardware, software or any combination of hardware and software suitable for a particular application. The hardware may include a general purpose computer and/or dedicated computing device or specific computing device or particular aspect or component of a specific computing device. The processes may be realized in one or more microprocessors, microcontrollers, embedded microcontrollers, programmable digital signal processors or other programmable device, along with internal and/or external memory. The processes may also, or instead, be embodied in an application specific integrated circuit, a programmable gate array, programmable array logic, or any other device or combination of devices that may be configured to process electronic signals. It will further be appreciated that one or more of the processes may be realized as a computer executable code capable of being executed on a machine readable medium.
• The computer executable code may be created using a structured programming language such as C, an object oriented programming language such as C++, or any other high-level or low-level programming language (including assembly languages, hardware description languages, and database programming languages and technologies) that may be stored, compiled or interpreted to run on one of the above devices, as well as heterogeneous combinations of processors, processor architectures, or combinations of different hardware and software, or any other machine capable of executing program instructions.
• Thus, in one aspect, each method described above and combinations thereof may be embodied in computer executable code that, when executing on one or more computing devices, performs the steps thereof. In another aspect, the methods may be embodied in systems that perform the steps thereof, and may be distributed across devices in a number of ways, or all of the functionality may be integrated into a dedicated, standalone device or other hardware. In another aspect, the means for performing the steps associated with the processes described above may include any of the hardware and/or software described above. All such permutations and combinations are intended to fall within the scope of the present disclosure.
• While the invention has been disclosed in connection with the preferred embodiments shown and described in detail, various modifications and improvements thereon will become readily apparent to those skilled in the art. Accordingly, the spirit and scope of the present invention is not to be limited by the foregoing examples, but is to be understood in the broadest sense allowable by law.
• All documents referenced herein are hereby incorporated by reference.

Claims (7)

1. A computer program product embodied in a computer readable medium that, when executing on one or more computers, helps a user make a decision through the use of a computer facility by performing the steps of:

receiving an initial question from the user;

providing the user with a dialog consisting of questions from the computing facility and answers provided by the user;

providing the decision to the user from the computing facility, wherein the decision is based on an aggregated feedback from a plurality of users; and

improving future questions and decisions provided by the computing facility based on receiving feedback from the user.

2. The computer program product ofclaim 1, wherein the computing facility is a machine learning facility.

3. The computer program product ofclaim 1, wherein the questions are at least one of objective questions and subjective questions.

4. The computer program product ofclaim 1, wherein the decision is further based on a combination of objective training from expert users and subjective training from a plurality of users.

5. The computer program product ofclaim 1, wherein the aggregated feedback takes the form of a decision tree.

6. The computer program product ofclaim 1, wherein the decision is a recommendation.

7. The computer program product ofclaim 1, wherein the initial question is associated with at least one of a product topic, personal topic, health topic, business topic, political topic, educational topic, entertainment topic, and environment topic.

Images