US20070271125A1 - Web enabled business to business computer system for rental car services - Google Patents

Abstract

An Internet enabled, business-to-business computerized transaction system is disclosed in its preferred embodiment for use in providing rental car services for high volume users and comprises an Internet web portal through which the high volume user may access an integrated business computer network for the rental vehicle service provider. The rental vehicle services provider computer network is configured to interconnect a geographically diverse plurality of branch offices, cataloguing their available rental vehicles and schedules for same as well as handling all transactional data relating to its business. The Internet web portal provides ubiquitous connectivity and portability for a multi-level business organization who regularly places high volumes of rental purchases with its business partner. Utilizing the method and apparatus of the present invention large volumes of rental transactions may be placed, monitored, altered during performance, and closed out with financial accounting and payment being made virtually without human intervention.

Description

CROSS-REFERENCE AND PRIORITY CLAIM TO RELATED PATENT APPLICATION
• This application is a continuation of pending U.S. patent application Ser. No. 09/641,820 entitled “Web Enabled Business to Business Operating System for Rental Car Services” filed Aug. 18, 2000, now U.S. Pat. No. ______, the entire disclosure of which is incorporated herein by reference.
FIELD OF THE INVENTION
• This invention relates generally to the field of an Internet enabled business-to-business intelligent communication link allowing a first business organization to have intelligent interaction with a second fully integrated business organization to facilitate the placing of orders or reservations for business services or goods, with the services or goods provider having a computer network linking multiple levels of its organization to provide for the smooth conduct of business between the two organizations. More particularly, this field relates to an Internet enabled automatic rental vehicle transaction system to facilitate the conduct of rental vehicle transactions between two multilevel business organizations, one of which provides such rental vehicle transaction services in an integrated manner through business enterprise software to a high volume user of such rental vehicle services wherein an Internet web portal is defined by the rental vehicle service provider which interconnects the two business organizations at multiple levels, providing a graphical user interface (GUI) for the transaction of large amounts of rental vehicle services automatically and virtually without human intervention upon entry.
BACKGROUND OF THE INVENTION
• Computer technology has been embraced by many businesses in order to handle their ever increasing order flow as well as to mitigate the increasing blizzard of paper required to be produced to document this business. A significant benefit which often drives the implementation of technology is its further advantage in increasing productivity to thereby allow fewer people to handle greater volumes of business. One such good example demonstrating the efficiencies and value to be gained by implementing technology is the business model developed and followed by the assignee of the present invention. A rental car company at its heart, the assignee transacts an ever increasing number of time sensitive, relatively low dollar volume, vehicle rentals which in many instances require authorizations to be made in advance, reservations of vehicles from available geographic and vehicle type selections, monitoring of the rental as it progresses including possibly extending the rental under certain circumstances, communications between the various parties involved in the transaction to ensure ultimate customer satisfaction, and financial accounting for the transaction including generating invoices and processing them for payment. While a significant portion of the vehicle rental business involves rental for leisure, business travel, etc., another significant business relationship has developed with insurance companies and the like in what has been termed as the replacement car rental service business. In this business, a vehicle insurance company may have many thousands of policyholders who are eligible to be involved in accidents, and other dislocations of use, requiring that a vehicle be rented for that customer's use while his own vehicle be made ready again for use. Thus, for this business segment, a multi-tiered business organization such as a vehicle insurance company represents a significant customer for repetitive vehicle rental services. To conduct this business in an orderly, time efficient and cost efficient manner, it is necessary that this insurance company has as its business partner a vehicle rental company which is itself multi-tiered, such as the assignee of the present invention. This is because the needs, both geographically and in volume, are significant which require the dedication of a significant amount of resources. To satisfy these needs and to respond to other business growth, in its embrace of technology the assignee hereof has succeeded in developing an in-house computer system and related software which has integrated its business internally. This business integration has been massive and company-wide as is needed to integrate a company having a central office with literally thousands of individual branches located nationally, and even now internationally, with hundreds of thousands of vehicles available for rental. Furthermore, other business partners including other service providers such as vehicle repair shops have also been given access to this system to allow for input of information relating to progress of vehicle repair, extension of rental time, etc. as the rental progresses. This integrated business computer network and software generally includes a mainframe server at the heart of a wide area network (WAN) which facilitates the transfer of vehicle rental information and orders company-wide. This integrated business model is most efficient and needed in order to satisfy the vehicle rental service needs of a vehicle insurance company which itself may be national or even international in scope.
• As a first step in extending the integration of technology into this business model, the present assignee has previously developed and implemented a computer system which has provided improved communication capabilities between the two business partners. This system generally comprised a second mainframe computer linked to the first mainframe of the integrated business network, with dedicated access lines being provided from this second mainframe to various levels of the multilevel business organization comprising the insurance company. In effect, with this additional mainframe and dedicated pipeline access, various individuals at the insurance company were permitted to directly interact with the integrated business computer network of the vehicle rental company as well as other selected service providers such as body shops where wrecked vehicles were being repaired. The implementation of this system provided a great step forward over the people intensive business activity previously required in order to handle the large number of transactions encountered in this business relationship. Historically, the replacement car market engendered large numbers of telephone calls being placed between the insurance company, the rental company, and the body shop where vehicle repair was being performed in order to authorize the rental, select and secure the desired replacement vehicle to be provided, monitor the progress of the repair work so that scheduling of the rental vehicle could be controlled, extending the vehicle rental in the event of delays in repair, authorizing various activities involved in the rental process including upgrades of vehicles or other charges for services, and subsequent billing of the rental service and processing the billing to the insurance company for payment.
• While the implementation of this system was successful and represented a tremendous step forward in automating the business relationship between the insurance company and the vehicle rental company, it did have certain limitations. For example, a specific communication link had to be established between the rental vehicle company and the particular users at the insurance company designated to have access to this system. Thus, special attention and some modicum of expense was required to establish these “pipelines” and maintain them. Still another aspect to the system implemented was that it was not “browser” based nor did it provide graphical user interface (GUI) menus. Thus, each user had to be specifically trained in the particular “language” used by the system and learn to work with specific menus nested in a specific manner as well as codes for entering commands which were not similar to other computer software programs. This software design thus necessarily required additional training in order to insure that users could gain the full measure of advantage provided by the system and in order to minimize the opportunity for erroneous information or incorrect reservations from being entered or otherwise confusing the business transactions. Furthermore, user efficiency was not immediate and required skill beyond that ordinarily found in casual computer users, as we are all becoming in this computer age. Still another disadvantage to the system was that access was required to a designated entry point in the system in order for a person authorized to be on the system to work with it. As the nature of the insurance and replacement car business requires extreme mobility at multiple levels of both business partners, this represents a limitation to the usefulness and time efficiency with which various business functions could be performed. Therefore, while implementation of the second mainframe allowing for pipeline connections at various levels of the multi-tiered insurance company was a significant step forward in automating the business relationship between the two business partners, significant limitations to this solution were readily apparent to the users thereof.
SUMMARY OF THE INVENTION
• The inventors herein have succeeded in designing and developing a means for substantially enhancing the business to business communication link between these two businesses which provide significant advantages over its prior embodiment. More particularly, the inventors have succeeded in replacing the dedicated pipeline access of the existing system with a web portal allowing Internet access to the mainframe with a browser based graphical user interface (GUI) presentation. This also made the system more readily accessible to smaller business partners as the expense of the “pipeline” was eliminated. This invention offers several important technical advantages over the previous system. First of all, by taking advantage of the ubiquitous nature of the Internet, the ultimate in portability and connectivity for this system is now provided in a business environment where mobility and connectivity are at a premium. In other words, a claims adjuster, body shop, or any other business employee authorized to have access to the system may gain access at any site offering Internet access. In present day technology that includes many mobile devices and appliances which are Internet enabled. As technology advances, it is conceivable that this access will extend to permit “24/7” access by any authorized person at any geographic location. This is a marked improvement providing immediate benefit and advantage over the dedicated pipeline access of the prior art system.
• A second major advantage of the present invention is its graphical user interface. The inventors have taken full advantage of this browser based GUI to streamline and organize the presentation of information to a user to actually guide him as he interacts in doing his business. One such example is customized design of the menus such that the user is guided and directed to answer only those questions required to be answered in order to conduct the particular transaction being addressed, and further to present choices to the user for his selection to minimize the need for the user to rely on his own memory or to be familiar with complicated and specialized codes to enter data or request transaction activity. With the recent and continuing explosion of the Internet, more people are becoming familiar with browser programs and their operation through their own daily activities in their personal lives. This familiarity paves the way for easier training and quicker orientation of a new user to the present invention. For large business organizations communicating at multiple levels, this significant advantage cannot be minimized as there are large numbers of people who must be continuously trained due to the growth of the organizations, as well as the inevitable attrition. Thus, the present invention provides an immediate increase in worker productivity, and makes that improved efficiency available to many more workers who are not particularly skilled otherwise in computer usage.
• Still another advantage provided by the present invention is through the implementation of additional functionalities which are engendered by the browser/GUI interface. As the system is continuously used, and feedback is continuously monitored and analyzed, additional features that add value through providing management information as well as by speeding transaction activity over the system may be implemented. For example, several of these features include the ability of a user to create an on demand report for transaction activity including summaries of transactions handled by a particular user or group of users which might either be open or closed. Another example of additional functionality which improves the efficiency of a user is the ability to create a repair facility call back list which allows a user to sort existing open vehicle rental reservations by repair facility (body shop) and date such that a user is presented with the list of open reservations at a particular repair facility which can be readily handled in a single telephone call while at the same time having the system on line to implement any needed changes such as extensions of reservations, etc. Additional functionality has also been provided to speed the processing of invoicing which of course also speeds their payment and cash receipts. For example, it was found that even despite the built-in error checking and correction facilities provided to the users of the system, a repetitive pattern of mistakes involving incorrect claim numbers was discovered. To speed the processing of these, an additional functionality was provided as an “electronic audit” known as invoice return which returns an invoice to a particular adjuster upon detection of an incorrect claim number for his human intervention and correction of the claim number. In this manner, problem invoices exhibiting one of the most common problems encountered may be readily handled within the system and in an efficient manner, instead of manually as before.
• The present invention also has as a significant advantage the ability to be further customized to meet the individual business partners' needs and desires as well as to provide additional functionality by offering additional features which become desirable upon accumulation of user data based on user experience. Furthermore, once implemented, they are immediately available system wide.
• Still another advantage of the present invention is that the graphical user interface incorporates point and click interaction, using buttons and tabs to present or conceal data for the user's attention or inattention as the case may be, and provide a much more robust interaction capability through the creation of menu designs that allow for access to the most commonly needed features from any point in the menu architecture. This is to be contrasted with the prior system which consisted of a main frame character based interface while the present invention with its GUI interface allows a user to point and click to navigate and to make selections by pull down selection, thereby reducing errors. As users become more experienced with the system, and their confidence level grows, they are much more likely to become bored and aggravated with the rigid structure of the prior system requiring them to follow along a certain menu architecture in order to complete certain tasks. On the other hand, the present invention generally increases the interest of the user in using the system. These advantages of the present invention over the prior interface promote employee productivity by allowing a user more control over his work which is critical in achieving savings in human resources to operate the system which is one of its main goals.
• While the principal advantages and features of the invention have been discussed above, a greater understanding of the invention including a fuller description of its other advantages and features may be attained by referring to the drawings and the detailed description of the preferred embodiment which follow.
BRIEF DESCRIPTION OF THE DRAWINGS
• FIG. 1 is a schematic diagram of the computer systems comprising the invention; and
• FIG. 2 is a flow chart of the software programs which communicate over the computer systems ofFIG. 1 to implement the invention.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
• The overall system architecture for thepresent invention20 is best shown inFIG. 1. As shown therein, an insurancecompany computer system22, which itself may be virtually any computer configuration or even a stand alone PC accesses theInternet24 through anyconvenient access point26 such as even including an ISP (Internet service provider), as known in the art. Also connected to theInternet24 is aweb portal28 which is preferably provided by a server appropriately programmed as explained herein below. Thisweb portal28 may be appropriate configured as desired to suit any particular business relationship or arrangement, although preferably the inventors herein and assignee of this invention have determined that a 24/7 or full time connection to theInternet24 is preferable, except for scheduled downtimes for maintenance, etc. Theservice provider30 which for purposes of explaining the present preferred embodiment is preferably a vehicle rental organization, has itself anInternet portal mainframe32 connected by abi-directional communication link34 to asecond computer network36 which may itself preferably have amainframe server38. Thissecond computer system36 is preferably a network having adatabase40 for communication with what may be thousands of branch offices each of which has itsown computer interface44 which communicates to thissecond mainframe server38 to conduct the integrated business functions of a service provider organization. Instead of communicating with the branch offices directly, a reservation may be communicated to a centralized location for further processing, such as a call center, and then relayed on to an appropriate branch office. This might be desirable under certain circumstances, such as if a branch office is closed, or when a purchaser requires some specialized service such as close monitoring of the rental. This may be done electronically and automatically, or with human intervention.
• It should be noted that the particular computer configuration chosen as the preferred embodiment herein may itself be subject to wide variation. Furthermore, the term “mainframe” as used herein refers solely to a computer which can provide large scale processing of large numbers of transactions in a timely enough manner to suit the particular business application. Preferably, as is presently used by the assignee hereof, an IBM AS/400 mainframe computer is used as each ofcomputers32,38. However, as is well known in the art, computer technology is subject to rapid change and it is difficult if not impossible to predict how these computer systems may evolve as technology advances in this art. For example, it is not beyond the realm of possibility that in the not so distant future a network of computers would provide the processing power to conduct these business operations as presently handled by “mainframe” computers. Thus, the term “mainframe” is not used in a limiting sense but merely to indicate that it is descriptive of a computer suited to handle the processing needs for a large scale business application.
• It should also be noted that the communication link46 extending between the server42 and each of thebranch offices44 may have alternative configurations. For example, in some applications access over the Internet may itself be adequate, recognizing the vagaries of Internet service availability, reliability, and processing speed. Alternatively, this communication link46 could well be a dedicated pipeline providing broadband service connection full time with back up connections to ensure continuous communication between a particular branch office or groups of branch offices and the service providers businessoperations computer system36. Some branch offices might even be served through satellite links. Indeed, it is even possible that a mixture of these wide variations of service level be present within a single organization's structure depending upon communication link cost and availability balanced against service needs. It should merely be noted for present purposes that this communication link46 serves as the electronic umbilical cord through whichbranch offices44 communicate with thebusiness computer system36 of the present invention.
• Attached hereto as exhibits are functional descriptions of the software program's resident on the computers comprising the twocomputer systems32,38 which implement the present invention. More particularly, attached hereto as Exhibit A is a functional description of the software to implement the integrated business functions resident on the AS/400 ormainframe computer38. Attached hereto as Exhibits B and C are related flow diagrams and explanatory text, respectively, for the software resident on the mainframe AS/400computer32. Attached hereto as Exhibit D is a functional description of the software resident oncomputer32 but which also appears on theserver28 which creates the web portal for access to themainframe32 and its resident program.Server28 may use a bi-directional GUI to character based interface translator program, well known to those skilled in the art, to present the displays and information obtained and transmitted between the user and thecomputer32. However, the software of Exhibit D could also be run onserver28, as would be appreciated by those of skill in the art. It is believed that these functional descriptions and accompanying text as exemplified in these exhibits are adequate to enable an ordinary programmer to implement corresponding software programs for executing the preferred embodiment of the present invention using ordinary programming skills and without inventive effort.
• As a further example of the flow of data and the functional advantages provided by the present invention, reference is made toFIG. 2. As shown therein, a right hand column is identified as “ECARS” which represents the integrated business software implemented as part of themainframe operation38 incomputer network36. The center column headed “ARMS” is resident onmainframe computer32 and coordinates the communication of data. The left column headed “ARMS/WEB” represents the software resident on computer but which is presented onserver28 and accessible by users through the Internet. Along the left side ofFIG. 2 are designated three separate sections of operational activity. These are “reservation” followed by “open” and concluded by “close”. Generally, the functional descriptions are arranged in chronological order proceeding from the top ofFIG. 2 to the bottom. However, some functional features are permitted throughout the entirety of one of the three periods designated at the left side ofFIG. 2. One such example is the “message” function which allows messages to be sent between users at onebusiness organization22 andbranch offices44 and others connected to theother business organization30. Proceeding with a description of the transaction, the first set of communications allow for the reservation of the services. These can include requests for authorization or a rescind authorization request to be sent from the service provider to the service purchaser. Correspondingly, authorizations and authorization cancels can be sent from the services purchaser to the services provider. Confirmations are communicated upon confirmation of an authorized reservation request. Authorization changes may be made and communicated from the services purchaser to the service provider. Corresponding rental transaction changes may be communicated from the services provider to the services purchaser. As indicated, through the entirety of this process messages may be sent between users and others connected or having access to the integrated business software, as desired. The consummation of this portion of the transaction is a reservation that has been placed, authorized, confirmed, and provision is made for changes as necessary. During the next phase of the transaction, a reservation is opened and services intended to be provided are started. Generally, and preferably for the rental of vehicles, a start and end date are established in the reservation process. However, along the way, transactional changes may be made, such as for changing the type of vehicle provided, extensions may be requested and entered from either business partner, messages may be transmitted between the business partners, and the transaction may be terminated such as by voiding the contract by one business partner or terminating the authority by the other business partner. The term “reservation” has been used herein to refer not only to the act of placing the order but also to filling the order for services including providing the rental vehicle to the ultimate user and even invoicing for those services.
• The last phase of the process involves closing the transaction. During this phase of the transaction, the contract is indicated as being closed and invoiced, the services purchaser can approve invoices, reject invoices, and also remit invoices. Such invoice remittance may also include the actual transfer of funds through an electronic funds transfer medium, or otherwise as previously arranged between the business partners.
• It should be understood that this is a streamlined description of the handling of a transaction, and by no means is exhaustive. For example, much more functionality is available to the user including accessing the data base to generate production reports regarding status of open or closed reservations, preparing action item lists to allow a user to organize and prioritize his work, obtaining information available in the system from having been entered by others which would otherwise require phone conversations which are inefficient and occupy still another person's time. A more detailed explanation of the functionality provided is found in the exhibits.
• In summary, the present invention creates almost an illusion that the services purchaser, and the great number of users at various levels of the multi-tier purchaser users, are actually part of the services provider organization in that immediate online access is provided to significant data which enable the user to make reservations for services, monitor those services as they are being provided, communicate with those providing the services, obtain information relating to the status of services as they are being provided, and close transactions, all by interacting with the services provider business organization over that user's PC and without human interaction required by the business providers personnel. By way of contra-distinction, for many years business has been conducted on a human level by customers picking up the telephone and calling services providers and talking to their human counterparts in order to convey information, place orders, monitor orders, including obtaining information as to status, canceling orders, questioning invoices and paying invoices, along with a myriad of other related interactions. Not only did the conduct of business in this manner entail significant amounts of human resources at both ends of the transaction, but it also led to inefficiencies, mistakes and delays all of which increase the cost of doing business and contribute to an increased risk of services being rendered in an unsatisfactory manner in many instances to the end user. The present invention has taken the preexisting solution of providing electronic communication between the business partners to another level by “web enabling” this system for improved connectivity, improved usability, reduced training, enhanced mobility, and other advantages as described herein.
• Various changes and modifications to the preferred embodiment as explained herein would be envisioned by those of skill in the art. Examples of these changes and modifications include the utilization of computer systems configured in any one of a myriad of ways using present technology alone. For example, mobile computers are presently available and wireless technology could be used to extend the integrated business network of the services provider, as well as match the mobility needed by the various users connected to and using the present invention. The particular software, and various aspects and features of its design, have been adapted for particular application to the vehicle rental business. Of course, computer software applications satisfying other business needs would necessarily require adaptation to their particular business models. Thus, it is envisioned by the inventors herein that the various software programs described herein would be matched to the particular business application to which the invention is utilized. These and other aspects of the preferred embodiment should not be viewed as limiting and instead be considered merely as illustrative of an example of the practical implementation of the present invention. These changes and modifications should be considered as part of the invention and the invention should be considered as limited only by the scope of the claims appended hereto and their legal equivalents.

Claims (136)

1-46. (canceled)

47. A rental vehicle reservation management computer system for creating and managing a rental vehicle reservation, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accept input from the computer over the Internet and through the provided GUI screens,

(3) create and manage a plurality of rental vehicle reservations in response to the accepted input, wherein the rental vehicle reservation corresponds to a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) accept vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(5) provide the computer with access to the accepted vehicle repair information.

48. The system ofclaim 47 wherein the bidirectional communication link comprises an Internet link.

49. The system ofclaim 47 wherein the computer system is further configured to manage the rental vehicle reservation by extending a rental time of the rental vehicle reservation.

50. The system ofclaim 47 wherein the computer system is further configured to manage the rental vehicle reservation by changing a vehicle type for the rental vehicle reservation.

51. The system ofclaim 47 wherein the computer system is further configured to manage the rental vehicle reservation by changing an authorization for the rental vehicle reservation.

52. The system ofclaim 47 wherein the computer system is further configured to manage the rental vehicle reservation by approving an invoice for the rental vehicle reservation.

53. The system ofclaim 47 wherein the accepted vehicle repair information comprises status information as to a progress of repair work on the vehicle undergoing repair.

54. The system ofclaim 47 wherein the computer system comprises at least one mainframe, the at least one mainframe being configured to execute a software program to create and manage the rental vehicle reservation.

55. The system ofclaim 47 wherein the computer system is further configured to fulfill the rental vehicle reservation.

56. The system ofclaim 55 wherein the computer system comprises a first mainframe and a second mainframe, the first mainframe being configured to execute a first software program to create and manage the rental vehicle reservation, the second mainframe being configured to execute a second software program to fulfill the rental vehicle reservation.

57. The system ofclaim 47 wherein the computer system comprises an Internet web portal, the Internet web portal being configured to (1) provide the GUI screens for display over the Internet on the remote computer and (2) accept input from the remote computer over the Internet and through the provided GUI screens.

58. A method for creating and managing a rental vehicle reservation, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accepting input from the computer over the Internet and through the provided GUI screens,

(3) creating and managing a rental vehicle reservation in response to the accepted input, wherein the rental vehicle reservation corresponds a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) accepting vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(5) providing the computer with access to the accepted vehicle repair information.

59. The method ofclaim 58 wherein the step of accepting vehicle repair information comprises accepting the vehicle repair information over an Internet link with the repair facility.

60. The method ofclaim 58 wherein the managing step comprises extending a rental time of the rental vehicle reservation.

61. The method ofclaim 58 wherein the managing step comprises changing a vehicle type for the rental vehicle reservation.

62. The method ofclaim 58 wherein the managing step comprises changing an authorization for the rental vehicle reservation.

63. The method ofclaim 58 wherein the managing step comprises approving an invoice for the rental vehicle reservation.

64. The method ofclaim 58 wherein the accessing providing step comprises providing the computer with access to status information as to a progress of repair work on the vehicle undergoing repair.

65. The method ofclaim 58 further comprising performing the creating and managing step with at least one mainframe.

66. The method ofclaim 58 further comprising performing the creating and managing steps by executing a rental vehicle software program.

67. The method ofclaim 58 further comprising fulfilling the rental vehicle reservation.

68. The method ofclaim 67 further comprising:

performing the creating and managing steps with a first mainframe; and

performing the fulfilling step with a second mainframe.

69. The method ofclaim 58 further comprising performing the providing and input accepting steps with an Internet web portal.

70. The method ofclaim 58 wherein the computer comprises a remote computer operated by a purchaser who creates and manages the rental vehicle reservation on behalf of a third party driver.

71. The method ofclaim 70 wherein the purchaser comprises an insurance adjuster.

72. The method ofclaim 58 further comprising performing the method steps on a computer system operated by a rental vehicle service provider.

73. A rental vehicle reservation management computer system for creating and managing a plurality of rental vehicle reservations with a rental vehicle service provider, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a plurality of remote computers,

(2) accept input from the remote computers over the Internet and through the provided GUI screens,

(3) execute a software program to create a plurality of rental vehicle reservations in response to the accepted input, wherein the created rental vehicle reservations correspond to rental vehicle reservations for a plurality of third party drivers whose vehicles are undergoing repair provided by at least one repair facility,

(4) store data in a database corresponding to the created rental vehicle reservations,

(5) accept vehicle repair information over a bidirectional communication link with the at least one repair facility, the vehicle repair information corresponding to the vehicles undergoing repair, and

(6) execute a software program to manage the created rental vehicle reservations based at least in part on the accepted vehicle repair information.

74. The system ofclaim 73 wherein the bidirectional communication link comprises an Internet link.

75. The system ofclaim 73 wherein the computer system is further configured to extend a term of a rental vehicle reservation in response to the execution of the software program to manage the created rental vehicle reservations.

76. The system ofclaim 73 wherein the computer system is further configured to execute the software program to manage the rental vehicle reservations in response to the accepted input.

77. The system ofclaim 73 wherein the computer system comprises at least one mainframe, the at least one mainframe being configured to execute the software programs.

78. The system ofclaim 73 wherein the software program to create the plurality of rental vehicle reservations and the software program to manage the created rental vehicle reservations comprise a rental vehicle software program.

79. The system ofclaim 73 wherein the computer system is further configured to execute a software program to fulfill the rental vehicle reservations corresponding to the stored data.

80. The system ofclaim 79 wherein the computer system comprises a first mainframe and a second mainframe, the first mainframe being configured to execute the software program to create the rental vehicle reservations and execute the software program to manage the created rental vehicle reservations, the second mainframe being configured to execute the software program to fulfill the rental vehicle reservations.

81. The system ofclaim 73 wherein the computer system comprises an Internet web portal, the Internet web portal being configured to (1) provide the GUI screens for display over the Internet on the remote computers and (2) accept input from the remote computers over the Internet and through the provided GUI screens.

82. A method for creating and managing a plurality of rental vehicle reservations, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a plurality of remote computers,

(2) accepting input from the remote computers over the Internet and through the provided GUI screens,

(3) creating a plurality of rental vehicle reservations in response to the accepted input, wherein the created rental vehicle reservations correspond to rental vehicle reservations for a plurality of third party drivers whose vehicles are undergoing repair provided by at least one repair facility,

(4) storing data corresponding to the created rental vehicle reservations,

(5) accepting vehicle repair information over a bidirectional communication link with the at least one repair facility, the vehicle repair information corresponding to the vehicles undergoing repair, and

(6) managing the created rental vehicle reservations based at least in part on the accepted vehicle repair information.

83. The method ofclaim 82 wherein the bidirectional communication link comprises an Internet link.

84. The method ofclaim 82 wherein the managing step comprises extending a term of a rental vehicle reservation based at least in part on the accepted vehicle repair information.

85. The method ofclaim 82 wherein the managing step comprises managing the rental vehicle reservations in response to the accepted input.

86. The method ofclaim 82 further comprising performing the creating and managing steps with at least one mainframe.

87. The method ofclaim 82 further comprising performing the creating and managing steps by executing a rental vehicle software program.

88. The method ofclaim 82 further comprising fulfilling the rental vehicle reservations corresponding to the stored data.

89. The method ofclaim 88 further comprising:

performing the creating and managing steps with a first mainframe; and

performing the fulfilling step with a second mainframe.

90. The method ofclaim 82 further comprising performing the providing and input accepting steps with an Internet web portal.

91. The method ofclaim 82 wherein the remote computers comprise a plurality of remote computers operated by a plurality purchasers who create and manage the rental vehicle reservations on behalf of the third party drivers.

92. The method ofclaim 91 wherein the purchasers comprise a plurality of insurance adjusters.

93. The method ofclaim 82 further comprising performing the method steps on a computer system operated by a rental vehicle service provider.

94. A rental vehicle transaction management computer system for creating and managing a rental vehicle transaction with a rental vehicle service provider, the computer system comprising:

at least one mainframe having an associated database;

wherein the computer system is in bidirectional communication with a repair facility over a bidirectional communication link, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a remote authorized purchaser computer,

(2) accept a first input from the remote authorized purchaser computer over the Internet and through a provided GUI screen,

(3) execute a software program to create a rental vehicle transaction with the rental vehicle service provider in response to the accepted first input, wherein the rental vehicle transaction is for a third party driver whose vehicle is undergoing repair provided by the repair facility,

(4) store data in the database that corresponds to the rental vehicle transaction in response to execution of the software program to create the rental vehicle transaction,

(5) accept vehicle repair information from the repair facility over the bidirectional communication link, the vehicle repair information corresponding to the vehicle undergoing repair,

(6) provide the accepted vehicle repair information to the remote authorized purchaser computer,

(7) after the accepted vehicle repair information has been provided to the remote authorized purchaser computer, accept a subsequent input from the remote computer over the Internet and through a provided GUI screen,

(8) execute a software program to manage the rental vehicle transaction in response to the accepted subsequent input; and

(9) store data in the database that corresponds to the rental vehicle transaction in response to execution of the software program to manage the rental vehicle transaction.

95. The system ofclaim 94 wherein the accepted vehicle repair information comprises information that is indicative of a delay in repair by the repair facility for the vehicle undergoing repair, and wherein the computer system is further configured to execute the software program to manage the rental vehicle transaction by extending a rental duration for the rental vehicle transaction in response to the accepted subsequent input.

96. The system ofclaim 94 wherein the computer system is further configured to provide the accepted vehicle repair information to the remote authorized purchaser computer over the Internet and through a provided GUI screen.

97. The system ofclaim 94 wherein the computer system is further configured to accept vehicle repair information for a plurality of rental vehicle transactions from a plurality of repair facilities over a plurality of bidirectional communication links with the plurality of repair facilities.

98. The system ofclaim 94 wherein the bidirectional communication link comprises an Internet link.

99. The system ofclaim 94 wherein the computer system further comprises an Internet web portal, the Internet web portal being configured to (1) provide the plurality of graphical user interface (GUI) screens for display over the Internet on the remote authorized purchaser computer, and (2) accept the first and subsequent inputs, wherein the Internet web portal is in communication with the Internet and the at least one mainframe.

100. The system ofclaim 99 wherein the at least one mainframe comprises a first mainframe and a second mainframe, wherein the first mainframe is configured to (1) execute the software program to create the rental vehicle transaction, and (2) execute the software program to manage the rental vehicle transaction, and wherein the second mainframe is configured to store the data in the database corresponding to the rental vehicle transaction.

101. The system ofclaim 100 wherein the software program to create the rental vehicle transaction and the software program to manage the rental vehicle transaction comprise a rental vehicle software program.

102. The system ofclaim 100 wherein the first mainframe and the second mainframe are in bidirectional communication with each other.

103. The system ofclaim 94 wherein the computer system is further configured to execute a software program to fulfill the rental vehicle transaction.

104. The system ofclaim 103 wherein the at least one mainframe comprises a first mainframe and a second mainframe, wherein the first mainframe is configured to (1) execute the software program to create the rental vehicle transaction, and (2) execute the software program to manage the rental vehicle transaction, and wherein the second mainframe is configured to execute the software program to fulfill the rental vehicle transaction.

105. The system ofclaim 104 wherein the computer system further comprises an Internet web portal, the Internet web portal being configured to (1) provide the plurality of graphical user interface (GUI) screens for display over the Internet on the remote authorized purchaser computer, and (2) accept the first and subsequent inputs, wherein the Internet web portal is in communication with the Internet and the first mainframe.

106. The system ofclaim 105 wherein the computer system further comprises a first computer network and a second computer network, wherein the first computer network comprises the Internet web portal and the first mainframe, and wherein the second computer network comprises the second mainframe and the database.

107. The system ofclaim 106 wherein the second computer network further comprises a plurality of branch office computers in communication with the second mainframe.

108. The system ofclaim 104 wherein the first mainframe and the second mainframe are in bidirectional communication with each other.

109. The system ofclaim 103 wherein the software program to create the rental vehicle transaction and the software program to manage the rental vehicle transaction comprise a first software program, and wherein the software program to fulfill the rental vehicle transaction comprises a second software program.

110. A method for creating and managing a rental vehicle transaction with a rental vehicle service provider, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a remote authorized purchaser computer,

(2) accepting a first input from the remote authorized purchaser computer over the Internet and through a provided GUI screen,

(3) creating a rental vehicle transaction with the rental vehicle service provider in response to the accepted first input, wherein the rental vehicle transaction is for a third party driver whose vehicle is undergoing repair provided by the repair facility,

(4) storing data in a database corresponding to the rental vehicle transaction in response to the creating step,

(5) accepting vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair,

(6) providing the accepted vehicle repair information to the remote authorized purchaser computer,

(7) after the accepted vehicle repair information providing step, accepting a subsequent input from the remote computer over the Internet and through a provided GUI screen,

(8) managing the rental vehicle transaction in response to the accepted subsequent input; and

(9) storing data in the database that corresponds to the rental vehicle transaction in response to the managing step.

111. The method ofclaim 110 wherein the accepted vehicle repair information comprises information that is indicative of a delay in repair by the repair facility for the vehicle undergoing repair, and wherein the managing step comprises extending a rental duration for the rental vehicle transaction in response to the accepted subsequent input.

112. The method ofclaim 110 wherein the accepted vehicle repair information providing step comprises providing the accepted vehicle repair information to the remote authorized purchaser computer over the Internet and through a provided GUI screen.

113. The method ofclaim 110 wherein the vehicle repair information comprising step comprises accepting vehicle repair information for a plurality of rental vehicle transactions from a plurality of repair facilities over a plurality of bidirectional communication links with the plurality of repair facilities.

114. The method ofclaim 110 wherein the bidirectional communication link comprises an Internet link.

115. The method ofclaim 110 further comprising performing the step of providing the GUI screens and the first and subsequent input accepting steps with an Internet web portal.

116. The method ofclaim 115 further comprising:

performing the creating step and the managing step with a first mainframe, and

performing the storing steps with a second mainframe.

117. The method ofclaim 116 further comprising performing the creating step and the managing step with a rental vehicle software program.

118. The method ofclaim 110 further comprising fulfilling the rental vehicle transaction.

119. The method ofclaim 118 further comprising:

performing the creating step and the managing step with a first mainframe, and

performing the fulfilling step with a second mainframe.

120. The method ofclaim 118 further comprising:

performing the creating step and the managing step with a first software program; and

performing the fulfilling step with a second software program.

121. A computer system for processing a rental vehicle reservation with a rental vehicle service provider, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accept input from the computer over the Internet and through the provided GUI screens,

(3) execute a software program to create a rental vehicle reservation in response to the accepted input, wherein the created rental vehicle reservation corresponds to a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) accept vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(5) execute a software program to make a transactional change to the created rental vehicle reservation, the transactional change being based at least in part on the accepted vehicle repair information.

122. The system ofclaim 121 wherein the bidirectional communication link comprises an Internet link.

123. The system ofclaim 121 wherein the computer system is further configured to extend a rental time of the rental vehicle reservation in response to the execution of the software program to make the transactional change.

124. The system ofclaim 121 wherein the computer system is further configured to execute the software program to make the transactional change in response to the accepted input.

125. The system ofclaim 121 wherein the computer system comprises at least one mainframe, the at least one mainframe being configured to execute the software programs.

126. The system ofclaim 121 wherein the software program to create the rental vehicle reservation and the software program to make the transactional change comprise a rental vehicle software program.

127. The system ofclaim 121 wherein the computer system is further configured to execute a software program to fulfill the rental vehicle reservation.

128. The system ofclaim 127 wherein the computer system comprises a first mainframe and a second mainframe, the first mainframe being configured to execute the software program to create the rental vehicle reservation and execute the software program to make the transactional change, the second mainframe being configured to execute the software program to fulfill the rental vehicle reservation.

129. The system ofclaim 121 wherein the computer system comprises an Internet web portal, the Internet web portal being configured to (1) provide the GUI screens for display over the Internet on the computer and (2) accept input from the computer over the Internet and through the provided GUI screens.

130. A method for processing a rental vehicle reservation with a rental vehicle service provider, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accepting input from the computer over the Internet and through the provided GUI screens,

(3) creating a rental vehicle reservation in response to the accepted input, wherein the created rental vehicle reservation corresponds to a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) accepting vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(5) making a transactional change to the created rental vehicle reservation, the transactional change based at least in part on the accepted vehicle repair information.

131. The method ofclaim 130 wherein the bidirectional communication link comprises an Internet link.

132. The method ofclaim 130 wherein the transactional change making step comprises extending a rental time of the rental vehicle reservation based at least in part on the accepted vehicle repair information.

133. The method ofclaim 130 wherein the transactional change making step comprises making the transactional change to the rental vehicle reservation in response to the accepted input.

134. The method ofclaim 130 further comprising performing the creating and transactional change making steps with at least one mainframe.

135. The method ofclaim 130 further comprising performing the creating step and the transactional change making step by executing a rental vehicle software program.

136. The method ofclaim 130 further comprising fulfilling the rental vehicle reservation.

137. The method ofclaim 136 further comprising:

performing the creating and transactional change making steps with a first mainframe; and

performing the fulfilling step with a second mainframe.

138. The method ofclaim 130 further comprising:

communicating the rental vehicle reservation to a computer system of a rental vehicle service provider for fulfillment thereby.

139. The method ofclaim 130 further comprising performing the providing and input accepting steps with an Internet web portal.

140. The method ofclaim 130 wherein the computer comprises a remote computer operated by a purchaser who creates and makes a transactional change to the rental vehicle reservation on behalf of a third party driver.

141. The method ofclaim 94 wherein the purchaser comprises an insurance adjuster.

142. The method ofclaim 130 further comprising performing the method steps on a computer system operated by a rental vehicle service provider.

143. A computer system for processing a rental vehicle reservation, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accept input from the computer over the Internet and through the provided GUI screens,

(3) create a rental vehicle reservation in response to the accepted input, wherein the rental vehicle reservation corresponds to a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) make a transactional change to the rental vehicle reservation in response to the accepted input,

(5) accept vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(6) provide the computer with access to the accepted vehicle repair information.

144. The system ofclaim 143 wherein the bidirectional communication link comprises an Internet link.

145. The system ofclaim 143 wherein the computer system is further configured to make the transactional change to the rental vehicle reservation by extending a rental time of the rental vehicle reservation.

146. The system ofclaim 143 wherein the computer system is further configured to make the transactional change to the rental vehicle reservation by changing a vehicle type for the rental vehicle reservation.

147. The system ofclaim 143 wherein the computer system is further configured to make the transactional change to the rental vehicle reservation by changing an authorization for the rental vehicle reservation.

148. The system ofclaim 143 wherein the computer system is further configured to make the transactional change to the rental vehicle reservation by approving an invoice for the rental vehicle reservation.

149. The system ofclaim 143 wherein the accepted vehicle repair information comprises status information as to a progress of repair work on the vehicle undergoing repair.

150. The system ofclaim 143 wherein the computer system comprises at least one mainframe, the at least one mainframe being configured to execute a software program to create and make the transactional change to the rental vehicle reservation.

151. The system ofclaim 143 wherein the computer system is further configured to fulfill the rental vehicle reservation.

152. The system ofclaim 151 wherein the computer system comprises a first mainframe and a second mainframe, the first mainframe being configured to execute a first software program to create and make the transactional change to the rental vehicle reservation, the second mainframe being configured to execute a second software program to fulfill the rental vehicle reservation.

153. The system ofclaim 143 wherein the computer system comprises an Internet web portal, the Internet web portal being configured to (1) provide the GUI screens for display over the Internet on the computer and (2) accept input from the computer over the Internet and through the provided GUI screens.

154. A method for processing a rental vehicle reservation, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a computer,

(2) accepting input from the computer over the Internet and through the provided GUI screens,

(3) creating a rental vehicle reservation in response to the accepted input, wherein the rental vehicle reservation corresponds to a replacement vehicle for a vehicle undergoing repair at a repair facility,

(4) making a transactional change to the rental vehicle reservation in response to the accepted input

(5) accepting vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(6) providing the computer with access to the accepted vehicle repair information.

155. The method ofclaim 154 wherein the bidirectional communication link comprises an Internet link.

156. The method ofclaim 154 wherein the transactional change making step comprises extending a rental time of the rental vehicle reservation.

157. The method ofclaim 154 wherein the transactional change making step comprises changing a vehicle type for the rental vehicle reservation.

158. The method ofclaim 154 wherein the transactional change making step comprises changing an authorization for the rental vehicle reservation.

159. The method ofclaim 154 wherein the transactional change making step comprises approving an invoice for the rental vehicle reservation.

160. The method ofclaim 154 wherein the accessing providing step comprises providing the computer with access to status information as to a progress of repair work on the vehicle undergoing repair.

161. The method ofclaim 154 further comprising performing the creating and transactional change making steps with at least one mainframe.

162. The method ofclaim 154 further comprising performing the creating and transactional change making steps by executing a rental vehicle software program.

163. The method ofclaim 154 further comprising fulfilling the rental vehicle reservation.

164. The method ofclaim 163 further comprising:

performing the creating and transactional change making steps with a first mainframe; and

performing the fulfilling step with a second mainframe.

165. The method ofclaim 154 further comprising performing the providing and input accepting steps with an Internet web portal.

166. The method ofclaim 154 wherein the computer comprises a remote computer operated by a purchaser who creates and makes a transactional change to the rental vehicle reservation on behalf of a third party driver.

167. The method ofclaim 166 wherein the purchaser comprises an insurance adjuster.

168. The method ofclaim 154 further comprising performing the method steps on a computer system operated by a rental vehicle service provider.

169. A method for creating and managing a rental vehicle reservation, the method comprising:

(1) accessing a plurality of graphical user interface (GUI) screens over the Internet,

(2) inputting data to a remote computer system over the Internet and through an accessed GUI screen, the inputted data for use by the remote computer system to create a rental vehicle reservation with a rental vehicle service provider on behalf of a third party driver whose vehicle is undergoing repair provided by a repair facility,

(3) obtaining vehicle repair information from the repair facility by way of the remote computer system, the remote computer system having received the vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(5) inputting further data to the remote computer system over the Internet and through an accessed GUI screen to thereby manage the rental vehicle reservation based at least in part on the obtained vehicle repair information.

170. The method ofclaim 169 wherein the further data comprises data corresponding to an extension of a rental time of the rental vehicle reservation.

171. The method ofclaim 169 wherein the accessing step comprises accessing the GUI screens through an Internet web browser.

172. The method ofclaim 169 further comprising performing the further data inputting step after the obtaining step.

173. The method ofclaim 169 further comprising performing the method steps on an authorized purchaser's computer that is in communication over the Internet with the remote computer system.

174. A method of providing a rental vehicle services purchaser with access to vehicle repair information through a rental vehicle transaction management computer system, the rental vehicle services purchaser comprising a purchaser of rental vehicle services from a rental vehicle service provider on behalf of a plurality of third party drivers whose vehicles are undergoing repair at least one repair facility, the vehicle repair information corresponding to the vehicles undergoing repair, the method comprising:

providing the at least one repair facility with access over a bidirectional communication link to the rental vehicle transaction management computer system;

receiving the vehicle repair information from the at least one repair facility over the bidirectional communication link; and

providing the rental vehicle services purchaser with access over the Internet and through a plurality of graphical user interface (GUI) screens to the rental vehicle transaction management computer system, thereby allowing the rental vehicle service purchaser to obtain the vehicle repair information;

delivering the vehicle repair information over the Internet to the rental vehicle services purchaser through a provided GUI screen.

175. The method ofclaim 174 wherein the bidirectional communication link comprises an Internet link.

176. The method ofclaim 175 further comprising:

after the delivering step, managing a plurality of rental vehicle transactions in response to input over the Internet from the rental vehicle services purchaser through the provided GUI screens.

177. The method ofclaim 176 wherein the rental vehicle services purchaser comprises an insurance adjuster.

178. A computer system for processing a rental vehicle reservation with a rental vehicle service provider, the computer system being configured to:

(1) provide a plurality of graphical user interface (GUI) screens for display over the Internet on a remote computer,

(2) accept input from the remote computer over the Internet and through the provided GUI screens,

(3) execute a software program to create a rental vehicle reservation in response to the accepted input, wherein the created rental vehicle reservation corresponds to a rental vehicle reservation for a third party driver whose vehicle is undergoing repair at a repair facility,

(4) store data in a database corresponding to the created rental vehicle reservation,

(5) accept vehicle repair information over a bidirectional communication link with the repair facility, the vehicle repair information corresponding to the vehicle undergoing repair, and

(6) execute a software program to extend the created rental vehicle reservation based at least in part on the accepted vehicle repair information.

179. The system ofclaim 178 wherein the computer system is further configured to execute a software program to approve an invoice for the rental vehicle reservation in response to input from the remote computer.

180. A method for processing a plurality of rental vehicle reservations, the method comprising:

(1) providing a plurality of graphical user interface (GUI) screens for display over the Internet on a plurality of remote computers,

(2) accepting input from the remote computers over the Internet and through the provided GUI screens,

(3) creating a plurality of rental vehicle reservations in response to the accepted input, wherein the created rental vehicle reservations correspond to rental vehicle reservations for a plurality of third party drivers whose vehicles are undergoing repair provided by at least one repair facility,

(4) storing data in a database corresponding to the created rental vehicle reservations,

(5) accepting vehicle repair information over a bidirectional communication link with the at least one repair facility, the vehicle repair information corresponding to the vehicles undergoing repair, and

(6) extending the created rental vehicle reservations based at least in part on the accepted vehicle repair information.

181. The method ofclaim 180 further comprising approving an invoice for the rental vehicle reservation in response to input from the remote computer.

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