US20070248222A1 - Toll-free directory assistance without charge to the customer - Google Patents

Abstract

The current invention is a system for providing telephone directory assistance service in which a telephone user calls to the system and the system will, based on the requested number or type of service, hear a recorded advertisement. The advertisements are selected from a databank, which may include any number advertisements, according to selection criteria. After the advertising announcement is completed, the directory assistance call is processed without charge to the customer. The selection criteria can include the use of SIC codes.

Description

RELATED APPLICATION(S)
• This application is a continuation of U.S. application Ser. No. 10/063,990, filed May 31, 2002. The entire teachings of the above application(s) are incorporated herein by reference.
BACKGROUND OF THE INVENTION
• 1. Field of the Invention
• This invention relates to systems for providing telephone toll services such as, but not limited to, directory assistance or long-distance calling.
• 2. Description of Prior Art
• The need for phone customers to locate the name, address and number of businesses such as airlines, floral shops and auto repair shops has been around for almost as long as the phone has been in existence.
• Currently most phone systems charge extra for the look up of the names and addresses and numbers of general or specific businesses. This can get to be costly and many telephone customers find such directory assistance charges to be excessive.
• There is also a current need for many businesses to market to a wide pool of consumers with targeted advertisement. This can be done efficiently through the use of SIC codes or “Standard Industry Codes.” By knowing exactly what a particular consumer is looking for at that particular moment a company can target their scope of interest with an ad.
• The use of advertisements within a telephone system is well known in the art. U.S. Pat. No. 4,850,007 by Marino is for a “Telephone toll service with advertising”. It is a system for providing an economical telephone toll service in which a telephone subscriber selects the economical service by, for example, sending an appropriate signal, and then dials his directory assistance call or other telephone toll call. After the caller's options are determined, and typically before signaling for the call is commenced, a recorded-announcement of an aural or visual nature is connected to the subscriber's line, with the announcement consisting of at least one advertisement. The advertisements are selected from a databank according to some predetermined technique of selection, which may include any number of factors or features to make the service attractive to subscribers and of a nature to make the service also sufficiently rewarding to advertisers. The advertisement is not however, tied to the caller's specific interests or SIC code based on the number dialed.
• U.S. Pat. No. 5,448,625 by Lederman is a “Telephone advertising method and apparatus.” It is a method and apparatus for routing a telephone call through a telephone network from a caller to a called party designated by the caller via advertising service apparatus that operates in two modes successively, the parties being in communication with each other in one mode and ads are selected from storage during that mode and the ads are impressed on one or both of the parties during a different mode. Selection of ad messages for use is controlled by many criteria. Delivery of the advertisements is recorded for accounting purposes. The modes may alternate between message intervals whose duration is determined by ad message length and communication intervals whose length is determined by a talking time timer. Still there is a need for better selection criteria.
• U.S. Pat. No. 5,852,775 by Hidary is a “Cellular telephone advertising system.” It discloses a cellular telephone system, which is provided with an ad server and a memory for holding various commercial messages. The messages are either generic or are tailored for specific demographically selected subscribers or geographic cells. When communication is established either between a subscriber or a nonsubscriber, at least one of them receives either a generic or a specific commercial message. These advertisements are not geared to the needs of a particular caller.
• U.S. Pat. No. 5,652,784 by Blen is an “Automatic telephone advertising provided in lieu of dial-tone.” This invention discloses a telephone advertising service providing a short advertising message through a telephone receiver as a telephone call is initiated. Several different messages are offered in different sets of channels, with the messages changing depending on the time of day. When a prohibit service signal is active, the subscriber line is switched directly to the telephone exchange. These messages are not targeted towards the interests of a particular caller.
• There is still room for improvement within the art.
SUMMARY OF THE INVENTION
• It is a general object of the present invention to have a process that allows the cross marketing of phone customers when they ask for directory assistance.
• The current invention is such that if a consumer is interested in airline tickets and they are calling Directory Assistance an ad based on their interest is played to that consumer. An airline or travel related ad will have a much higher impact and be received with a much higher level of interest with this consumer than to someone who is watching the evening news and is shown an airline ad.
• By knowing exactly what a particular consumer is looking for at the moment they are looking; you can target their scope of interest with an ad. Using SIC code or “Standard Industry Code” or even some other variable such as having a live operator select which ad would be appropriate does this.
• The concept is to use the information obtained in the 10 second listing request to play a targeted message and offer instant access to the product or service related to that message via “live call transfer” or “press 1 to be transferred to (the advertiser) now”.
• For non-SIC code ads general, non-category specific ads such as “refinancing your home” or a home improvement ad can be played. These ads can be played based on the point of call. This can be done by setting up calls to be routed to a specific ad if the point of the caller's location is within a specific area code, zip code, city block or other parameter.
• This would be helpful for companies like Home Depot, who might want to buy ad space in zip codes of “mostly owner occupied residences”, or pay day advance stores, who might want to buy advertisement for areas which are more economically depressed.
• The type of ad and when the ad is played, can be controlled to a highly specific degree.
• This system involves Point of call routing which is the routing an inbound800 number call based on the location of the caller and routing the call to any predetermined location using zip code, area code, area code and prefix or city block maps.
• Ads can be bought to target specific competitor names or industry codes. They can also be bought by markets delineated by zip code, area code city block or statewide.
BRIEF DESCRIPTION OF THE DRAWINGS
• The foregoing will be apparent from the following more particular description of example embodiments of the invention, as illustrated in the accompanying drawings in which like reference characters refer to the same parts throughout the different views. The drawings are not necessarily to scale, emphasis instead being placed upon illustrating embodiments of the present invention.
• FIG. 1 is a block diagram of a telephone toll system embodying the present invention;
• FIG. 2 shows a block diagram of parts of the system involved with selecting the type of announcement connected to a particular subscriber's line;
• FIG. 3 gives an example of Division Structure of SIC codes;
• FIG. 4 gives an example of a Major Group of the SIC codes;
• FIG. 5 is a schematic of the system; and
• FIG. 6 gives a flowchart of the system.
DETAILED DESCRIPTION OF THE INVENTION
• A description of example embodiments of the invention follows.
PREFERRED EMBODIMENT
• The preferred embodiment of the invention is a process that allows the cross marketing of phone customers asking for directory assistance.
• InFIG. 1, thelocal telephone station11 is the typical telephone handset, in the usual case, and is connected by the typical local loop wires and connections to a localtelephone switching system12 which in turn connects through atoll switching system14 to the total telephone network. Interconnected with the localtelephone switching system12 and thetoll switching system14 is theadvertising message system13 which is adapted to provide the directory assistance which has been generally summarized above.
• In general, thelocal telephone station11 is used by a local telephone customer, theUser10, indicated schematically.
• The internal connections of the system are, in more detail, the following. The line fromlocal telephone station11 will be routed, through portions of switchingelements15, to the directory assistant module of thelocal switching system12 if that is the nature of the customer's request, and in general, this may have been reached by dialing a specific phone number such as 1-800-Dealers.
• It is anticipated that the broadest volume of use will result from long distance calling. The preferred embodiment will use a routing automatic number identification (ANI) within localtelephone switching system12, together with the subscriber test equipment inadvertising message system13, will identify the local customer in question as being one who wants to receive reduced directory assistance or long distance calling so that his incoming line will automatically be connected toadvertising message system13 before his toll call is completed.
• In all of the foregoing situations identified in localtelephone switching system12, the result will be that a signal is sent toadvertising message system13 which results in a control signal being sent totoll switching system12 to switchingelements16 to prevent the further progress of the user's call until the new features of this toll service have been provided. Therefore, at this point, the local telephone subscriber is not in contact with the larger telephone network.
• In point of fact, this message may be of either an aural or visual nature, especially if the local subscriber has made available a monitor or television set connected to his telephone line. When this message ends, the control network withintoll switching system14 then removes the block on the signaling for the toll call and the call goes out over the network in the usual fashion.
• The current invention is as follows if a consumer is interested in airline tickets RIGHT NOW and they are calling Directory Assistance the correct ad played to that consumer, an airline or travel related ad, will have a much higher impact and be received with a much higher level of interest than to someone who is watching the evening news and is shown an airline ad.
• By knowing exactly what a particular consumer is looking for at the moment they are looking you can target their scope of interest with an ad. Using SIC code or “Standard Industry Code” or even some other variable such as having a live operator select which ad would be appropriate does this.
• The concept is to use the information obtained in the 10 second listing request to play a targeted message and offer instant access to the product or service related to that message via “live call transfer” or “press 1 to be transferred to (the advertiser) now”.
• For non SIC code ads general, non-category specific ads such as “refinancing your home” or a home improvement ad can be played. These ads can be played based on the point of call. This can be done by setting up calls to be routed to a specific advertisement if the point of the callers location is within a specific area code, zip code, city block or other parameter.
• This would be helpful for companies like Home Depot, who might want to buy ad space in zip codes of “mostly owner occupied residences” or pay day advance stores which may want to purchase advertisement for areas that are more economically depressed.
• The type of ad and when the ad is played can be controlled to a highly specific degree.
• In the preferred embodiment the system will use Point of call routing, which is the routing of an inbound800 number call based on the location of the caller and connecting that caller to any predetermined location using zip code, area code, area code and prefix or city block maps.
• Ads can be bought to target specific competitor names or industry codes. They can also be bought by markets delineated by zip code, area code city block or statewide.
• The advertisements could also have been chosen on a random basis, or they could have been chosen to provide sufficient exposure to each of the advertisers who provided the ads for this service. In any event these advertisements will be stored in a large-scale mass memory or memory means.
• In all of the foregoing versions of the service, it should be apparent that the interactive logic could be extended to make it possible for the customer to indicate, e.g., by dialing appropriate digits, that he wishes written material to be sent to him or that he wishes to talk to a salesman—now or later.
• We have attempted to lay out inFIG. 2 a chart illustrating most of the foregoing message choice criteria in a logical manner.
• We have disclosed a sample of the SIC Division Structure inFIG. 3 and theSIC Major Group58 inFIG. 4 to display the industry standard codes that can be used in the selection process.
• FIG. 5 is a schematic of howsystem1 works. TheUser10 calls and is connected to a directory assistance number. TheUser10 requests a number or a type of service or good, the system uses this as part of the selection criteria which is used by a selection means50 such as a computer processor and selects an advertisement from thedatabase60 and the advertisement is played back to theUser10.
• FIG. 6 is a basic flowchart of the process. InStep100, theUser10 calls thesystem1. TheUser10 then requests a specific number of a company or a type of goods or services inStep110. Thesystem1 uses the request, along with additional information such as the locations from where call was placed and other targeting information to select an ad from theadvertising database60 instep120. Thesystem1 retrieves the ad and plays it for theUser10 instep130. Instep140, thesystem1 asks “is there a connection option for this ad?” If yes, theUser10 is asked if they want to opt to be connected to the advertiser'snumber150. If yes, theUser10 is connected to the advertiser'snumber160. If no, theUser10 is connected to their selectednumber170. If there is no connection option for this ad, theUser10 is connected to their selectednumber170.
ADDITIONAL EMBODIMENT
• This system could also be used in a wireless environment with Handheld PCs or an Internet or chat environment.
ADVANTAGES
• The current invention provides much needed inexpensive directory assistance. The user calls a unique number for directory assistance, an operator answers that call and asks the user of his/her desired phone number, the system then uses this phone number as one of the basis for the selection criteria to select an advertisement for the system to play for the user. After the user listens to the advertisement, the system will provide the user with the desired phone number. The system may have the option for the user to select on or contact another company for the service.
• The teachings of all patents, published applications and references cited herein are incorporated by reference in their entirety.
• While this invention has been particularly shown and described with references to example embodiments thereof, it will be understood by those skilled in the art that various changes in form and details may be made therein without departing from the scope of the invention encompassed by the appended claims.

Claims (64)

1. A method comprising:

requesting directory assistance for a selected telephone number, the selected telephone number being associated with a specific provider of goods or services;

using the selected telephone number for the specific provider of goods or services to automatically select an advertisement directly related to the goods or services from an advertising database;

presenting the selected advertisement to a user;

asking said user to be connected to an advertised provider associated with said selected advertisement; and

connecting said user to one of said specific provider or said advertised provider, wherein the connecting is provided at reduced cost to the user, as compared to a standard cost for a request for directory information associated with a telecommunication service provider.

2. The method ofclaim 1, wherein the number is selected based on Standard Industry Codes for goods and services

3. The method ofclaim 1, wherein the number is selected based on geographical location.

4. The method ofclaim 1, wherein the number is selected based on the user's phone number.

5. The method ofclaim 1, wherein advertisements are stored in a memory.

6. The method ofclaim 1, wherein a user is requesting toll directory assistance services.

7. The method ofclaim 1, wherein connecting is provided free of charge.

8. A method for providing directory assistance information in a telecommunication network, the network comprising a customer station and a call processing station, the method comprising:

at the customer station,

dialing a toll free telephone number used for accessing the call processing station;

setting up a call connection from the customer station to the call processing station;

providing a request for information relating to a telephone number for a specific provider of goods or services;

at the call processing station,

receiving the request for information from the customer station;

examining the request for information to identify a category associated with the specific provider of goods or services;

automatically selecting an advertisement from a plurality of advertisements categorized within the category;

receiving the selected advertisement from a stored media;

forwarding the selected advertisement to the customer station; and

at the customer station,

receiving the selected advertisement;

wherein directory assistance service is always provided to customers at reduced cost to the user, as compared to a standard cost for a request for directory information associated with a telecommunication service provider.

9. The method ofclaim 8, further comprising:

querying a database to determine the selected advertisement, the que2rying using at least one query parameter from the examining the request for information.

10. The method ofclaim 9, wherein the query parameter is a geographic location component of the specific provider of goods or services in the request for information.

11. The method ofclaim 9, wherein the query parameter is a name of a business that is the specific provider of goods or services specified in the request for information.

12. The method ofclaim 9, wherein the query parameter is a general type of business associated with the specific provider of goods or services specified in the request for information.

13. The method ofclaim 9, wherein the query parameter is a description of a product or service.

14. The method ofclaim 9, wherein the query parameter is a code associated with the request for information.

15. The method ofclaim 14, wherein the code is a Standard Industry Classification (SIC) code for goods and services.

16. The method ofclaim 8, further comprising:

playing the advertisement at the customer station in an audible form.

17. The method ofclaim 8, further comprising:

playing the advertisement at the customer station in a visual form.

18. The method ofclaim 8, wherein automatically selecting an advertisement further comprises:

automatically selecting the advertisement based on an additional criteria including at least one of geographic location for the customer station or a telephone number for the customer station.

19. The method ofclaim 8, further comprising:

providing access to a service associated with the selected advertisement.

20. The method ofclaim 19, further comprising:

connecting the customer station to a telephone number associated with the selected advertisement.

21. The method ofclaim 20 wherein the connecting is performed only after optionally prompting a user of the customer station.

22. The method ofclaim 8, further comprising:

querying a database to determine the selected advertisement, the querying using the associated category identified from the request as at least one database query parameter.

23. The method ofclaim 22, wherein the database query further returns an optional intercept parameter associated with the selected advertisement, wherein the optional intercept parameter is used to determine whether a user of the customer station is to be prompted to request access to a service associated with the advertisement.

24. The method ofclaim 8, further comprising:

querying a database to determine the selected advertisement, the querying using the associated category determined from the request and a location associated with the customer station as database query parameters.

25. The method ofclaim 8, further comprising:

connecting the customer station to a telephone number for the specific provider associated with the request for information.

26. The method ofclaim 25, wherein the connecting is provided at without charge.

27. The method ofclaim 26, wherein the connecting is provided without cost to the user of the customer station.

28. The method ofclaim 9, wherein the query parameter is the telephone number associated with the specific provider of goods or services specified in the request for information.

29. The method ofclaim 28, wherein the query parameter is an SIC code associated with the telephone number associated with the specific provider of goods or services specified in the request for information.

30. The method ifclaim 8, wherein the request for information relating to a telephone number for a specific provider of goods or services does not inherently determine the category.

31. A computer readable medium containing instructions that, when executed, cause a machine to:

receive a directory assistance request from a toll free telephone number for information relating to a specific provider of goods or services from a customer station;

examine the request for information to identify a category associated with the specific provider of goods or services;

select an advertisement from a plurality of advertisements categorized within the category associated with the specific provider of goods or services automatically; and

receive the selected advertisement from a stored media; and

forward the selected advertisement to the customer station,

wherein directory assistance is always provided to customers at reduced cost to the user, as compared to a standard cost for a request for directory information associated with a telecommunications service provider.

32. The computer readable medium ofclaim 31, further containing instructions that, when executed, cause the machine to:

select an advertisement based on at least one of geographic location for the customer station and a telephone number for the customer station.

33. The computer readable medium ofclaim 31, further containing instructions that, when executed, cause the machine to:

provide access to a service associated with the selected advertisement.

34. The computer readable medium ofclaim 31, further containing instructions that, when executed, cause the machine to:

connect the customer station to a telephone number associated with the selected advertisement.

35. The computer readable medium ofclaim 34, wherein the connect is performed only after an optional prompt of a user of the customer station.

36. The computer readable medium ofclaim 34, wherein the connect is provided without cost to a user of the customer station.

37. A system comprising:

a customer station including call connection circuitry; and

a call processing station that operates to receive a request from a toll free telephone number for directory assistance information from the customer station, to examine the request for directory assistance information to identify a category associated with a specific provider of goods or services, to automatically select an advertisement categorized within the category and to selectively forward the selected advertisement to the customer station;

wherein directory assistance is always provided to customers at reduced cost to the user, as compared to a standard cost for a request for directory information associated with a telecommunication service provider.

38. The system ofclaim 37, the customer station further comprising:

an input device to obtain a telephone number used for accessing the call processing station;

a transmitter that operates to transmit the request for directory assistance information, wherein the call connection circuitry operates to set up a call connection from the customer station to the call processing station; and

a first a receiver that operates to receive the selected advertisement.

39. The system ofclaim 38, the call processing station further comprising:

a second receiver that operates to receive the request for directory assistance information from the customer station; and

a processor that operates to retrieve the selected advertisement from a stored media.

40. The system ofclaim 37, further comprising:

a database apparatus that operates to process a query to determine the selected advertisement, the query having at least one query parameter derived from the request for directory assistance information.

41. The system ofclaim 40, wherein the query parameter is a geographic location component of the specific provider of goods or services in the request for information.

42. The system ofclaim 40, wherein the query parameter is a name of a business that is the specific provider of goods or services.

43. The system ofclaim 40, wherein the query parameter is a description of a good or service.

44. The system ofclaim 40, wherein the query parameter is a code associated with the request for directory assistance information.

45. The system ofclaim 44, wherein the code is a Standard Industry Classification (SIC) code for goods and services.

46. The system ofclaim 37, further comprising:

an audio output device that operates to play the advertisement at the customer station in an audible form.

47. The system ofclaim 37, further comprising:

a visual output device that operates to play the advertisement at the customer station.

48. The system ofclaim 37, wherein the processor further automatically selects the advertisement based on a telephone number requested by a user.

49. The system ofclaim 37, wherein the call processing station further provides access to a service associated with the selected advertisement.

50. The system ofclaim 49, wherein the customer station is selectively connected to a telephone number associated with the selected advertisement.

51. The system ofclaim 49 wherein the customer station is connected to the service provider associated with the selected advertisement only after prompting a user.

52. The system ofclaim 37, wherein the system further determines the selected advertisement by using the associated category identified from the request for directory assistance information as at least one database query parameter.

53. The system ofclaim 52, wherein a database query returns an optional intercept parameter associated with the selected advertisement, and the optional intercept parameter is used to determine whether the user of the customer station is to be prompted to request access to a service associated with the selected advertisement.

54. The system ofclaim 37, wherein the system further determines the selected advertisement by using the associated category determined from the request for directory assistance information and a location associated with the customer station as database query parameters.

55. The system ofclaim 37, wherein the customer station is selectively connected to a telephone number for the specific provider associated with the request for information.

56. The system ofclaim 55, wherein the connection is provided without cost to a user of the customer station.

57. The system ofclaim 40, wherein the query parameter is the telephone number associated with the specific provider associated with the request for directory assistance information.

58. The system ofclaim 57, wherein the query parameter is in SIC code associated with the telephone number associated with the specific provider.

59. The system ofclaim 37, wherein the request for directory assistance information relating to a telephone number for the specific provider of the goods or the services does not inherently determine the category.

60. An apparatus comprising:

a selection means, the selection means operates to select an advertisement from a plurality of advertisements to one of play and display on an external device;

wherein the advertisement is selected based on a toll free directory assistance request from an 800 telephone number for a telephone number associated with a provider of one of goods and services, and directory assistance requests are always provided at reduced cost to the user, as compared to a standard cost for a request for directory information associated with a telecommunication service provider.

61. The apparatus ofclaim 60, wherein the telephone number is requested through directory assistance.

62. The apparatus ofclaim 60, wherein a user chooses to one of listen and not to listen to the advertisement.

63. The apparatus ofclaim 62, wherein the external device is one of a telephone, a cellular telephone, an Internet telephone and a handheld computer device.

64. The apparatus ofclaim 60, wherein directory assistance requests are always provided without charge.

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