US20060220865A1 - Method of processing a ticket order - Google Patents

Abstract

A method of processing a ticket order requesting the production of an identification tag for an article of commerce can be accomplished in the following manner. In the first step, a ticketing services provider receives the ticket order placed by the client, the ticket order including, inter alia, order information (e.g., purchase order information) with respect to the article to which the tag is to be affixed. Having received the order, the ticketing services provider associates a unique identification code, such as an automatically-retrievable electronic product code (EPC), with the identification tag (e.g., by programming the IC chip of an RFID tag with the unique identification code). In turn, a file is stored in an electronically-accessible database which links the unique identification code for the ID tag with the order information for the article to which the tag is to be affixed. In this manner, the client can retrieve the order information relating to each individual article of commerce that it produces. The ability to track order information for individual articles of commerce is useful in, among other things, anti-counterfeit, anti-diversion, inventory management and article return applications.

Description

CROSS-REFERENCE TO RELATED APPLICATIONS
• The present application claims the benefit under 35 U.S.C. 119(e) of U.S. provisional Patent Application Ser. No. 60/661,105, filed Mar. 11, 2005, the disclosure of which is incorporated herein by reference.
BACKGROUND OF THE INVENTION
• The present invention relates generally to the retail industry and more particularly to ticketing services in the retail industry.
• In the retail industry, articles of commerce are traditionally provided with one or more identification tags (also referred to herein simply as tags, tickets or labels) to communicate pertinent information relating to the articles. For example, an article of clothing is commonly provided with a permanent label which may inform a consumer of, among other things, the name of the manufacturer and/or instructions for washing the article. As another example, an article of clothing is commonly provided with a removable tag which is designed for separation from the article after purchase, the removable tag informing a consumer of, among other things, the price, size and style of the article at the point-of-sale.
• The production costs associated with the printing, sorting, packing and shipping of individual labels (e.g., labor, equipment and facilities) are often too large for a manufacturer to absorb. As a result, many retail companies often out-source either a portion or all of their ticketing services to a specialist in the ticketing industry. As will be described further in detail below, the out-sourcing of global ticketing services provides clients (e.g., vendors, retailers, etc.) with not only the individual identification tags but also the management services associated with the production of the tags (e.g., printing, consolidating, shipping, etc.).
• Avery Dennison Corporation of Pasadena, Calif., is widely regarded as an innovator and pioneer in the retail ticketing services industry.FIG. 1 is a simplified block diagram of a ticketing system that is useful in describing a proprietary business model which Avery Dennison Corporation (hereinafter referred to simply as Avery) has developed to provide its clients with global ticketing services in the retail industry, the ticketing system being identified generally by reference numeral11. As can be seen inFIG. 1, Avery's proprietary business model utilizes a network-based ticketing system to promote efficient and accurate ticket production and management services.
• As part of Avery's proprietary business model, a ticketing services provider (i.e., Avery) in the network-based ticketing system is set up to receive one or more ticket orders from its client. The ticketing services provider is then responsible for overseeing the manufacture of identification tags at any one of its globally-diverse print centers. The manufactured tickets are then routed to the manufacturing facility where the client's articles are being made. At that time, each ticket is affixed to a corresponding article.
• An example of one of Avery's proprietary business models for providing global ticketing services is presently commercialized under the name of Ticket Express™.
• Referring now to the details ofFIG. 1, ticketing system11 includes a ticketing services provider13 (e.g, Avery) which serves as the epicenter, or core, of the entire ticketing system. Ticketing services11 additionally includes a vendor15 (i.e., the manufacturer of a particular article of commerce), a manufacturing facility17 (i.e., the particular facility where the particular article of commerce is made) and a retailer19 (i.e., the place where the particular article of commerce is ultimately offered for sale). As will be described further in detail below, ticketing system11 provides a client (namely,vendor15 and/or retailer19) with a third party means (i.e., ticketing services provider13) for supplying amanufacturing facility17 with the necessary tags for its manufactured, but yet untagged, articles of commerce. As defined herein, ticketing system11 is referred to as a closed-loop system in that the all of the constituents of system11 are either affiliated or contracted by the client requesting the ticketing services and, as a consequence, have standardized/compatible system hardware and software tools (the standardization of the tools for the constituents often being provided as part of the services offered by provider13).
• As noted briefly above,ticketing services provider13 includes a network of facilities which together provide a client with global retail ticketing services.Ticketing services provider13 includes a centralizedhub21 which serves as the epicenter, or core, of its ticketing services, centralizedhub21 comprising ahub server23 and ahub database25 which are connected through an electronic communication path27 (e.g., a local area network). Preferably,vendor15,manufacturing facility17 andretailer19 are all electronically linked tohub21 viaelectronic communication paths29,31 and33, respectively. For example, a personal computer (PC)35 may be used by one or more of said constituents to electronically communicate withhub21.
• Ticketing services provider13 is also provided with a plurality of globally-diverse hosts37-1 and37-2, hosts37-1 and37-2 also being identified herein as Host A and Host B, respectively. Hosts37-1 and37-2 are both independently electronically linked tohub21 via electronic communication paths39 and41, respectively, each host37 comprising aserver43 and adatabase45 which are electronically linked together.
• Each host37 is preferably assigned the ticket management services for a particular geographic territory (e.g., North America, South America, Europe, Far East, etc.). Accordingly, hosts37-1 and37-2 serve as regional facilities where particular print orders are routed fromhub21, wherein the particular host37 selected to receive a print order is based upon the territory where theparticular manufacturing facility17 that is constructing the articles in conjunction with the order is located. Upon receiving the print orders, the particular host37 then manages the release of the print orders to one or more of its associated print centers, as will be described further in detail below.
• It should be noted that, for simplicity purposes only,ticketing services provider13 is shown comprising a pair of hosts37. However, it is to be understood that the number of hosts37 utilized byprovider13 could be modified to meet the ticketing services demands of its clients without departing from the spirit of the present invention.
• Ticketing services provider13 is further provided with a plurality of globally-diverse print centers47-1 through47-5, eachprint center47 comprising, inter alia, apersonal computer35 and aprinter49 which are electronically linked together.
• As seen inFIG. 1, eachprint center47 is independently electronically linked to a corresponding host37. Specifically, print centers47-1,47-2 and47-3 are shown as being independently electronically linked to host37-1 viaelectronic communication paths51,53 and55, respectively, and print centers47-4 and47-5 are shown as being independently electronically linked to host37-2 viaelectronic communication paths57 and59, respectively.
• Eachprint center47 is located at a site within the territory assigned to its corresponding host37. In this manner, upon receiving a particular print order, host37 is able to select theoptimal print center47 for its ticket printing operations (e.g., theprint center47 located in closest proximity to manufacturing facility17).
• It should be noted thatprovider13 is not limited in the number ofprint centers47 that it assigns to each of its hosts37. Rather, the number ofprint centers47 assigned to each of its hosts37 could be modified without departing from the spirit of the present invention. It should also be noted that not all of theprint centers47 are necessarily owned by provider13 (i.e., some of theprint centers47 may fall outside of the circle defined by provider13). Rather, a print center located at, or affiliated with,manufacturing facility17 could be managed byprovider13 as part of the provider's ticketing services without departing from the spirit of the present invention.
• An example of one of Avery's proprietary business models for providing global ticketing services to a client will be described herein in conjunction with ticketing system11. First, the client places a ticket order withprovider13 via hub21 (the placed ticket order being represented by dashedarrow61 inFIG. 1). It should be noted that, in the present example, the client placing the ticket order withprovider13 is depicted as either vendor15 (wherein the emanation of said ticket order is represented by dashedarrow63 inFIG. 1) or retailer19 (wherein the emanation of said ticket order is represented by dashed arrow65 inFIG. 1).
• In the ticket order, the client typically specifies the following data (the data being commonly referred to in the art as the ticket order's variable information): (1) ticket information—as defined herein, ticket information relates to the number, format, size and style of ticket stock which is to be used with respect to the order (e.g., 500, double-sided color hang tags); (2) article information—as defined herein, article information relates to visually perceptible information associated with the articles to which the labels are to be affixed (e.g., article size, style, color, etc.); and (3) order information—as defined herein, order information relates to business information associated with the articles to which the labels are to be affixed, such as purchase order (P.O.) information. As can be appreciated, purchase order information can be used to retrieve, among other things, advanced shipping notification (ASN) information for articles associated with a particular purchase order.
• Ticketing system11 preferably allows for the ticket order to be placed by the client in any number of different ways. For example, the ticket order can be placed by the client using electronic data interchange (EDI), proprietary file transfers, web-based orders, email orders, fax orders and/or telephone orders.
• The ticket order received byhub21 is directed to itshub server23 which, in turn, translates the ticket order into data which utilizes EDI-based formatting. After performing the translation process,hub server23 performs the two following functions: (1)server23 stores the raw, translated data indatabase25; and (2)server23 routes the raw, translated data to the particular host37 responsible for processing the particular ticket order (i.e., the host located in the territory where the articles in the order are being manufactured). In the present example, the translated data is routed to Host B (as represented bydashed arrow67 inFIG. 1).
• Upon receiving the translated data, the host37 performs a series of calculations to determine, among other things, the most cost-effective manner to process the ticket order. For example, host37 utilizes complex algorithms to group, or map, the translated data with other data (e.g., additional pending ticket orders) which is similar in nature. As can be appreciated, it has been found that by grouping similar ticket orders, economic benefits can be materialized by jointly printing the orders at the same printing facility.
• Based on the results of its calculations, host37 creates a file which details the particulars of the ticket order to be immediately processed (the ticket order including the original ticket order information as well as the information associated with any other similar, pending ticket orders). Host37 then releases the file to aparticular print center47. In the present example, the file is released from Host B to print center47-5 (as represented by dashedarrow69 inFIG. 1). As noted above, because each host37 is provided with a plurality of diversely locatedprint centers47, host37 preferably releases the ticket order to theprint center47 that is best suited to process the order (e.g., theprint center47 situated in the closest proximity to themanufacturing facility17 where the articles to be associated with the identification tags are being produced).
• Once it receives the file, print center47-5 commences its tag manufacturing process. Specifically, a personal computer (PC)35 located at print center47-5 retrieves the file and, in response thereto, controls the process of printing identification tags using its associatedprinter49. It should be noted that the file received by thecomputer35 contains all of the client-specified information that is to be associated with the particular ticket order. In accordance therewith, ticket center47-5 utilizes itsprinter49 to complete the manufacture of the identification tags for the ticket order. Once the tag manufacturing process is complete, print center47-5 delivers the finished tags to manufacturing facility17 (as represented by dashedarrow71 inFIG. 1). In the case wheremanufacturing facility17 is located in close proximity to print center47-5, it is to be understood that the costs associated with the delivery are minimized, which is highly desirable.
• Preferably, eachprint center47 is provided with the technology to impart different types of data onto each identification tag (i.e., data which can be read using different types of conventional data retrieval technologies). For example,print center47 may impart human-readable printed matter onto a surface of the tag which, in turn, provides a potential customer with relevant details relating to the article (e.g, the size and/or price of the article). As another example,print center47 may impart automatic identification (auto ID) information onto each tag. As defined herein, the term “automatic identification information” relates to data provided on a tag which can be automatically captured by a computer using an auto ID reading instrument. For instance, a printed bar code system is one well-known and widely used system for relaying information using automatic identification techniques.
• Atmanufacturing facility17, the supply of finished tags are secured to the individual articles that are being manufactured in accordance therewith. In this manner, each tag serves to display (using either human-readable print or automatic identification means) pertinent information relating to the article to which it is affixed. Having secured each ticket to its associated article, the ticketed articles are then packaged and shipped toretailer19, as represented by dashedarrow73 inFIG. 1. At this point,retailer19 displays the ticketed articles for sale, such as in a retail store.
• It should be noted that numerous intermediary facilities (e.g., consolidators, de-consolidators, poolers, distribution centers, etc.) are often involved in the process of shipping the ticketed articles from manufacturingfacility17 toretailer19. However, for simplicity purposes only, the ticketed articles are represented herein as being delivered directly from manufacturingfacility17 toretailer19.
• The use of a network-based, global ticketing service business model of the type described in detail above inherently provides a client with a number of significant benefits.
• As a first benefit, the client is able to defer the considerable manufacturing costs associated with printing tickets to an expert in the industry. As a result, the client is not required to invest capital in the production costs that are typically associated with the printing, sorting, packing and shipping of individual labels (e.g., labor, equipment and manufacturing facilities).
• As a second benefit, the client is able to defer the management services associated with the ticket manufacturing process to an expert in the industry. In this capacity, the client is ensured that ticket orders are processed in a timely, efficient, accurate and cost-effective manner.
• As a third benefit, the ticket order mapping algorithms used by hosts37 allow for multiple ticket orders which are similar in nature to be bundled together for processing in order to minimize production costs. In addition, the algorithms minimize shipment costs by assigning print orders to printcenters47 located in close proximity to amanufacturing facility17.
• It should be noted that a similar but subsequent approach to Avery's above-described proprietary business model for providing global ticketing services is described in U.S. Patent Application Publication No. 2003/0061217 to P. K. Whittingham et al., which is incorporated herein by reference.
• As noted briefly above, identification tags are commonly provided with information using automatic identification (auto ID) means. In this manner, the information provided on the tag can be automatically captured using the combination of a reader and a computer. Some examples of automatic identification means include bar codes, smart cards, voice recognition software, biometric technologies (such as retinal scans), optical character recognition and radio frequency identification (RFID). The principal benefit associated with automatic data capture relates to the relative ease, simplicity, quickness and accuracy of uploading data into a computer by eliminating the need for manual data entry.
• In the retail industry, automated bar code systems are well-known and widely used to automatically exchange data relating to a particular item. Simply stated, a bar code is a stamp-sized patch of variable thickness, parallel lines with variable spacing provided between successive lines. Using a bar code reader, which includes the combination of an infrared or light emitter and an optical detector, the pattern of lines in a bar code can be captured by a computer which translates said pattern into a numeric code that, in turn, can be used to retrieve data. Commonly, bar coding is utilized in the retail industry to scan articles for purchase into a retail register, thereby providing a retailer with a quick, efficient and accurate means for calculating the cost associated with the purchase of an item at the point-of-sale.
• Bar code systems are capable of storing a relatively small amount of data. As a result, bar code systems have been traditionally used in the art to identify only the manufacturer, product and version of a particular product. Bar code systems are not typically used to uniquely identify each individual article of commerce from similar articles of commerce. As an example, bar coding is commonly used to identify an article as a 12 ounce can of a particular soft drink. However, bar coding is not typically used to uniquely identify (i.e., distinguish) one 12 ounce can of soda from an identical 12 ounce can of soda.
• As can be appreciated, the retail industry has recently recognized that a number of considerable benefits arise from being able to uniquely identify individual articles of commerce. As a result, the retail industry is currently exploring the use of supplemental means of automatic identification (other than traditional bar codes) in accordance with its articles of manufacture.
• Specifically, the electronic product code (EPC) is a well-known identification coding system which has recently grown into prominence in the retail ticketing industry. The electronic product code is particularly useful in that it is capable of providing a relatively large number of unique identification codes for articles of commerce. In fact, a 96 bit electronic product code system provides unique identification codes for 268 million companies, wherein each company is able, in turn, to assign 16 million object classes and 68 billion serial numbers in each class. As can be appreciated, the implementation of a 96 bit electronic product code system in the retail industry would adequately cover all products manufactured worldwide in the present and in the immediate future.
• One means for implementing the electronic product code is through the use of radio frequency identification (RFID) technology. In particular, many companies in the retail and retail ticketing industries have supplemented and in some cases replaced the use of traditional bar codes with radio frequency identification (RFID) tags, each RFID tag being designed for securement to an individual article of commerce (as well as shipping containers and pallets which house the individual articles). When used to label an item, each RFID tag is assigned a unique EPC-based identification code (e.g., EPCglobal-based code) to provide retailers with a means for uniquely identifying each item or article of commerce in the supply chain, as will be described further below.
• RFID devices are most commonly categorized as labels or tags. Some examples of RFID tags and labels appear in U.S. Pat. Nos. 6,107,920, 6,206,292 and 6,262,292. RFID labels are RFID devices that are adhesive or otherwise have a surface that is attached directly to objects. RFID tags, in contrast, are secured to objects by other means, for example by use of a plastic fastener, string or other fastening means. RFID tags, labels or other marking media used in the garment and accessories retail industry can include, for example, pressure sensitive adhesive labels, heat transfer labels, printed fabric labels, woven labels, graphic hang tags, price tickets, loop tags, and pocket flashers. RFID devices are referred to herein somewhat interchangeably as “tags” or “labels”, and references to “RFID tags” may indicate any of these types of marking or identification media, and others.
• RFID devices include active tags and labels, which include a power source, and passive tags and labels, which do not. In the case of passive tags, in order to retrieve the information from the chip, a “base station” or “reader” sends an excitation signal to the RFID tag or label. The excitation signal energizes the tag or label, and the RFID circuitry transmits the stored information back to the reader. The “reader” receives and decodes the information from the RFID tag.
• Referring now toFIG. 2, there is shown an exploded, top perspective view of one type of RFID tag that is well known in the art, the RFID tag being identified generally byreference numeral75.RFID tag75 comprises anRFID inlay77 that is secured to the underside of a printable face sheet (or facestock)79 by means of a first layer of pressuresensitive adhesive81. The underside ofRFID inlay77 is in turn releasably secured to aliner sheet83 by means of a second layer of pressure sensitive adhesive85 so as to form a unitary RFID tag assembly, the RFID tag assembly being identified generally byreference numeral87.
• As seen most clearly inFIG. 3,RFID inlay77 includes asubstrate89, anantenna91 disposed on one surface ofsubstrate89 and an RFID integrated circuit (IC)chip93 coupled toantenna91. As will be described further below,IC chip93 is designed to generate a radio frequency signal which is in turn propagated byantenna91.
• Integrated circuit chips which are used in RFID applications are typically categorized by class. A class 0 integrated circuit chip is defined as having a memory capacity of 64 or 96 bits (this memory capacity being commonly referred to in the art as “user-defined” memory) and read only capabilities (i.e., preprogrammed with data that can be read multiple times but that can not be reprogrammed). A class 1 integrated circuit chip is defined as having a memory capacity of 64 or 96 bits and limited read/write capabilities (i.e., data can be written into said chip once but read multiple times). Aclass 2 integrated circuit chip is defined as having a memory capacity of 96 to 256 bits (i.e., a greater maximum memory capacity than both the class 0 and the class 1 IC chips) and unlimited read/write capabilities (i.e., can be read and reprogrammed multiple times).
• For purposes of simplicity only,IC chip93 is defined herein as being a class 1 integrated circuit chip which can be programmed a single time to include an automatic identification code. However, it is to be understood thatIC chip93 could be replaced with any other IC chip which is well-known in the art without departing from the spirit of the present invention.
• Facestock79 is preferably constructed using a print-receptive material, such as paper. During the construction oftag75, printed matter is preferably provided onto the front surface offacestock79 in order to communicate information relating to the product to whichRFID label75 is secured.
• Liner sheet83 includes a backing95 and arelease coating97 applied to the top surface of backing95.Liner sheet83 may serve as a common web on which a plurality of RFID labels75 are retained, withadjacent labels75 being spaced apart from one another by a distance of approximately ⅛ to ¼ inch. In this manner, a continuous supply oflabel assemblies87 can be formed into a roll which can be then be used in an assembly line environment.
• Backing95 is preferably a length of polyethylene terephthalate film, a length of Mylar® polyester film, or a strip of paper.Release coating97 is typically a silicone or wax release from which label75 can be manually removed, thereby exposing adhesive layer85 ofRFID label75. Having been removed fromrelease coating97,RFID label75 can be disposed against a desired article with adhesive layer85 directly contacting the article so as to secureRFID label75 thereto.
• RFID label75 can be used in the retail industry to wirelessly transmit data associated with a particular article to a computer system. Specifically, referring now toFIG. 4, there is shown a retail environment which is represented generally by reference numeral99. In retail environment99,RFID label75 is shown affixed onto an article of commerce A. As noted above, integratedcircuit chip93 ofRFID label75 is preferably programmed to include a unique identification code (e.g., using the electronic product code system) which can be captured by a computer using radio frequency technology.
• Retail environment99 additionally includes anRFID reader101 which is designed to retrieve the unique identification code using radio frequency technology.Reader101 is electrically connected to anantenna103 which is located in the general vicinity (e.g., several meters) of radiofrequency identification tag75.Reader101 is additionally electrically connected to acomputer105 which is designed to link codes captured byreader101 with pertinent information relating to article A.
• Retail environment99 operates in the following manner.RFID reader101 periodically generates an interrogation signal which is, in turn, transmitted byantenna103, the interrogation signal being represented generally byreference numeral107. When subjected tointerrogation signal107, integratedcircuit chip93 becomes active and converts its stored identification code into a corresponding electromagnetic signal which is, in turn, propagated as radio frequency waves byantenna91, the propagated signal being represented generally byreference numeral109. Ifantenna103 is located within a defined range ofRFID label75,antenna103 transmits signal109 toRFID reader101 which then convertssignal109 into a digital code.Computer105 utilizes the digital code as a license plate to locate within a network, such as the internet, selected pieces of information relating to article A (e.g., its price, SKU, etc.). More specifically,computer105 sends a query over a network to an object name service (ONS) database which, in turn, functions in a manner similar to a reverse telephone directory by associating the retrieved digital code with a particular network address. This particular network address then directscomputer105 to a physical markup language (PML) server which includes detailed information associated with article A (the information having been manually input into the PML server during a previous data entry process).
• The use of radio frequency identification technology in the retail industry introduces a number of notable advantages.
• As a first advantage, the use of RFID technology eliminates the need for a direct line of sight during the automatic exchange of data (which is presently required in bar code systems). In fact, because many conventional RFID systems operate in a range of several meters, there is often little need for the handling of individual articles during the data exchange data process. Because human involvement is minimized during the data exchange process, the risk of human error introducing data inaccuracies can be significantly reduced.
• As a second advantage, the use of RFID technology allows for a large quantity of data to be exchanged within a relatively short period of time. More importantly, the use of RFID technology allows for each individual article of commerce in the world today to be assigned a unique identification code, thereby providing a means for monitoring and retrieving useful information relating to individual articles.
• As a third advantage, RFID technology is effective in visually and environmentally challenging conditions. For example, because the RFID inlay is sealed within the tag, the IC chip is adequately protected from harsh outside elements. To the contrary, traditional bar codes are directly exposed to outside elements which can compromise their integrity and, as a consequence, their functionality.
• As a fourth advantage, because RFID technology allows for the extraction of data automatically, labor costs typically associated with the exchange of data in the retail industry can be minimized.
• As a fifth advantage, due to the simplicity and cost-effective manner in which information can be readily extracted from an integrated circuit chip, data can be extracted from an RFID label at a greater number of locations and/or with greater frequency during the supply chain. As a result, RFID technology affords a client with the capability to more adequately monitor inventory (with updates generated in real-time). Greater monitoring of inventory affords the client with greater product control (security), an increased efficiency in supplying/stocking a retailer with the proper amount of product (i.e., greater efficiency in managing safety-stock inventory) and a greater ability to locate a product (e.g., within a large warehouse).
• Further advantages associated with the use of RFID technology in retail environments are described in U.S. Patent Application Publication No. 2002/0038267 to N. Can et al., and U.S. Patent Application Publication No. 2003/0132854 to R. J. Swan et al., both of these publications being incorporated herein by reference.
• Although RFID technology allows for the association of a large quantity of information with respect to a particular product, current trends in the retail industry have limited the types of data which are tracked with respect to a particular article of commerce. Notably, although RFID technology is currently used to communicate article information (i.e., visually perceptive information, such as size, shape, style and/or color), RFID technology is not presently used to communicate order information (i.e., business information) for individual articles of commerce.
• Accordingly, the applicant recognizes a particular need for individual identification tags, such as RFID tags, to be used in the retail industry to provide the specific order information (e.g., purchase order information) that is associated with an individual article of commerce. As will be described in greater detail below, the present invention: (1) recognizes this need for implementing a process in which an individual identification tag can be used to retrieve order information relating to the particular article to which it is affixed; (2) provides a means for implementing this process; and (3) enumerates a multitude of applications in the retail industry where this process can be used in order to realize considerable benefits.
SUMMARY OF THE INVENTION
• It is an object of the present invention to provide a new and improved method for processing a ticket order.
• It is another object of the present invention to provide a method as described above which results in the production of an identification tag that includes a unique identification code.
• It is yet another object of the present invention to provide a method as described above wherein the unique identification code can be used to retrieve data relating to the article to which the identification tag is affixed.
• It is still another object of the present invention to provide a method as described above wherein the unique identification code can be used to retrieve order information (e.g., purchase order information) relating to the article to which the identification tag is affixed.
• It is yet still another of the present invention to provide a method as described above wherein the unique identification code can be automatically captured by a computer using radio frequency identification (RFID) technology.
• It is another object of the present invention to provide a method as described above which further creates a file linking the unique identification code with the order information.
• Accordingly, there is provided a method of processing a ticket order for an article, the ticket order being placed by a client, the ticket order requesting the production of an identification tag for the article, wherein the identification tag can be provided with a unique identification code, the article having order information associated therewith, the method comprising the steps of (a) receiving the ticket order for the article, (b) associating a unique identification code with the identification tag, (c) creating a file which cross-references the unique identification code for the identification tag with the order information relating to the article, and (d) storing the file in a database.
• Various other features and advantages will appear from the description to follow. In the description, reference is made to the accompanying drawings which form a part thereof, and in which is shown by way of illustration, an embodiment for practicing the invention. The embodiment will be described in sufficient detail to enable those skilled in the art to practice the invention, and it is to be understood that other embodiments may be utilized and that structural changes may be made without departing from the scope of the invention. The following detailed description is therefore, not to be taken in a limiting sense, and the scope of the present invention is best defined by the appended claims.
BRIEF DESCRIPTION OF THE DRAWINGS
• In the drawings wherein like reference numerals represent like parts:
• FIG. 1 is a simplified block diagram of a ticketing system which is useful in understanding different business models for providing global ticketing services;
• FIG. 2 is an exploded top perspective view of a prior art radio frequency identification tag which can be used in association with ticketing systems of the type depicted inFIG. 1;
• FIG. 3 is a top plan view of the radio frequency inlay shown inFIG. 2;
• FIG. 4 is a simplified perspective view of a prior art retail environment which utilizes radio frequency identification technology to automatically transfer data from an RFID label to a computer;
• FIG. 5 is a flow chart depicting a novel method of processing a ticket order, the method being provided in accordance with the teachings of the present invention; and
• FIG. 6 is a flow chart which depicts in greater detail the tag generation step shown inFIG. 5.
DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENT
• Referring now toFIG. 5, there is shown a flow chart depicting a method of processing a ticket order for at least one article, the method being provided in accordance with the teachings of the present invention and identified by reference numeral111. For purposes of simplicity and understanding, method111 will be described herein in conjunction with the ticketing system depicted inFIG. 1, the ticketing system being represented generally by reference number11. However, it is to be understood that method111 could be implemented in conjunction with a wide variety of differently structured ticketing systems without departing from the spirit of the present invention.
• In the first step of method111,ticketing services provider13 receives a ticket order for at least one article of commerce from a client (e.g.,vendor15 or retailer19), the receiving step being identified generally by reference numeral113 inFIG. 5 as well as by dashedarrow61 inFIG. 1. Preferably, the ticket order is placed by the client using acomputer35 and is sent directly tohub21 using an electronic communication path, such as the internet. However, it is to be understood that the ticket order could be sent from the client toprovider13 using alternative communication means (e.g., using fax orders and/or telephone orders).
• The ticket order placed by the client preferably specifies the following data (this data being commonly referred to in the art as the ticket order's variable information): (1) ticket information—as defined herein, ticket information relates to the number, format, size and style of ticket stock which is to be used with respect to the order (e.g., 500, double-sided color hang tags); (2) article information—as defined herein, article information relates to visually perceptible information associated with the articles to which the labels are to be affixed (e.g., article size, style, color, etc.); (3) order information—as defined herein, order information relates to business information associated with the articles to which the labels are to be affixed, such as purchase order (P.O.) information; and (4) item identification information—as defined herein, item identification information relates to specific details with respect to the particular unique identification codes that are to be used in conjunction with the ticket order. For example, the client may specify, among other things, the first, last and/or range of specific unique ID codes to be used in conjunction with the ticket order. It should be noted that the furnishing of item identification information by the client is optional and is only applicable whenticketing services provider13 assigns a unique identifying code to a particular identification tag. In other words, item identification information is not supplied by the client in those circumstances in which the identification tag to be utilized in the ticket order is an RFID tag that includes a preprogrammed integrated circuit chip (i.e., an RFID tag with a class 0 integrated circuit chip).
• The ticket order received byhub21 in step113 is in turn directed to itshub server23. Upon receiving the particular ticket order,hub server23 translates the ticket order into data which uses an EDI-based format, the translation step being identified generally by reference numeral115 inFIG. 5.
• After performing translation step115,hub server23 routes the raw, translated data corresponding to the ticket order to the particular host37 responsible for processing the particular ticket order (i.e., the host located in the territory where the articles in the order are being manufactured), the routing step being identified generally byreference numeral117 inFIG. 5 as well by dashedarrow67 inFIG. 1. It should be noted thathub server23 additionally preferably stores the raw, translated data corresponding to the ticket order inhub database25. It should also be noted that, since host37 is in constant communication withhub21,hub21 is provided with the capability to continuously monitor the status of all pending ticket orders, which is highly desirable.
• Upon receiving the data, host37 performs a series of calculations on the data which, in turn, results in the generation of a ticket order file, the calculation step being identified generally byreference numeral119 inFIG. 5. Incalculation step119, host37 determines, among other things, the most cost-effective manner in which to process the data as a ticket order. For example, host37 utilizes complex algorithms to group, or map, the translated data with other data (e.g., additional pending ticket orders) which is similar in nature.
• Based on the results of its calculations, host37 creates a file which details particular information relating to the ticket order to be immediately processed, the file creation step being identified generally byreference numeral121 inFIG. 5. For example, the file preferably includes all of the variable information relating to the ticket order to be processed (namely, the ticket information, article information, order information and item identification information for the ticket order). In particular, it should be noted that the file serves to assign the order information relating to each individual article in the ticket order with a corresponding unique identification code, the unique identification code being provided on the identification tag to be affixed to said article. As will be described further below, the ability to retrieve the order information for an individual article of commerce through the use of a unique identification code system provides with process111 with a number of notable advantages.
• It should be noted that process111 is not limited to any particular type of unique identification coding system. For example, process111 may utilize an EPCglobal-based identification coding system. As another example, process111 may utilize a dynamic code calculation system that incorporates a character string comprising, but not limited to, some of the following data: (i) a sequential identification code; (ii) a vendor identification code; and (iii) a low-level style number for the article (e.g., a three-digit SKU number for the article). The utilization of a dynamic code calculation system of the type as described above allows for future code expansion (i.e., the integration of additional clients, items, etc.) with relative ease and without disrupting codes that have already been established.
• Having created a ticket order file instep121, host37 in turn releases the file to aparticular print center47, the file releasing step being identified generally byreference numeral123 inFIG. 5 as well as by dashedarrow69 inFIG. 1. As noted above, because each host37 is provided with a plurality of diversely located print centers47, host37 preferably releases the file to theprint center47 that is best suited to process the order (e.g., theprint center47 situated in the closest proximity to themanufacturing facility17 where the articles to be associated with the identification tags are being produced).
• Simultaneous to the execution ofstep123, host37 transmits a duplicate copy of the ticket order file back tohub21 which, in turn, stores the file inhub database25, the file transmission and storage step being identified generally byreference numeral125 inFIG. 5 as well as by dashedarrow70 inFIG. 1. By storing the file indatabase25, method111 provides the client with a means for accessing the order information for each tagged article of commerce, which is highly desirable for reasons to be discussed in detail below. Further, the transmission of the file back tohub21 can be used to providehub21 with information relating to the status of the original pending ticket order (i.e., that the ticket order has been forwarded to aparticular print center47 for processing).
• Once it receives the file,print center47 commences its tag manufacturing process in accordance therewith, the step being identified generally byreference numeral127 inFIG. 5. Preferably, eachprint center47 is provided with aprinter49 that has capability to print human-readable information as well as to perform integrated circuit programming (i.e., includes an IC chip writer).
• It should be noted that each identification tag generated instep127 of process111 is described herein as being preferably an RFID label of the type shown inFIG. 2, theRFID label75 comprising a class 1 integrated circuit chip93 (i.e., an IC chip which can be programmed once). However, it is to be understood thatstep127 of process111 is not limited to the generation of any particular type of identification tag. Rather, it is to be understood that the identification tag generated instep127 is meant to encompass any conventional type of identification tag that can be provided with a unique identification code (e.g., by providing the tag with a unique printed barcode, unique printed serial number or a unique code pre-programmed into an integrated circuit) without departing from the spirit of the present invention. Preferably, the unique identification code assigned to each tag can be captured by a computer using conventional auto-ID means (e.g., using well-known barcode and/or RFID technology).
• Once the process of manufacturing one or more identification tags is complete instep127,print center47 delivers the finished tags tomanufacturing facility17, the delivery step being represented generally byreference numeral129 inFIG. 5 as well as by dashedarrow71 inFIG. 1. Atmanufacturing facility17, each identification tag is secured to the individual article that is being manufactured in accordance therewith. In this manner, each tag serves as a means of linking pertinent information relating to the article (e.g., using either human-readable print or automatic identification coding) to the article itself. With each tag secured to its corresponding article, the ticketed articles are then packaged and shipped to aretailer19 where it is displayed for sale.
• Referring now toFIG. 6, there is shown a flow chart which depicts in greater detail the process behind identificationtag production step127. For simplicity purposes only,tag production step127 is described herein in conjunction with the manufacture ofRFID label75. However, as noted above,step127 could be utilized to produce alternative types of identifying tags which are well known in the art without departing from the spirit of the present invention.
• In the first step ofprocess127,RFID label75 is fed intoprinter49, the feeding step being identified generally by reference numeral131. It should be noted that a roll ofRFID label assemblies87 is preferably fed intoprinter49 to allow for the continuous production of identification tags.
• Computer35 connected toprinter49 is then used to read the file released by host37 to ascertain the particular unique identification code that is to be assigned to each particular label, this step being identified generally by reference numeral133 inFIG. 6. As can be appreciated, by providing each article with a unique identification code, order information for a particular product can be retrieved by means of its identification tag. As will be described in greater detail below, the ability to associate an individual article with all pertinent information relating to its manufacture and sale affords the vendor and/or retailer of said article with a number of significant advantages.
• In response to an instruction fromcomputer35,printer49 then programs integratedcircuit chip93 with the unique identification code that is assigned for that particular tag, the programming step being identified generally byreference135 inFIG. 6.
• After completion ofstep135,computer35 instructsprinter49 to print any human-readable, client-specified information relating to the article onto thefacestock79 of the identification tag, the printing step being identified generally byreference numeral137 inFIG. 6. Examples of the types of information that may be printed ontofacestock79 include one or more bar codes, a SKU number and/or vendor information associated with the article.
• As noted above, a duplicate copy of the file created by host37 duringstep121 is stored inhub database25. In the file, the unique identification code for each tag is cross-referenced with pertinent order and article information relating to the product to which the ID tag is affixed. As can be appreciated, the ability to readily associate the unique identification code assigned to an ID tag with any/all of the unique merchandise order information (e.g., purchase order information) relating to the product to which the tag is affixed provides the client with a plurality of notable advantages, which will be described further below. It is for this reason that this capability serves as a principal novel feature of the present invention.
• Accordingly, it is to be understood that the present business model provides the client with a means for accessing the information contained within the file. For example,hub21 may electronically transmit the file to the client for review. In this circumstance, thehub21 may group multiple files and transmit them together to the client at client-specified intervals (e.g., once a week). As another example, the client may be provided with means for electronically viewing the file within database25 (i.e., as web-accessible, read-only data). As another example,hub21 may use the file to a generate a user-friendly report, wherein the report is distributed to the client in any conventional manner (e.g., via email or first class mail).
• As noted above, storing the file inhub database25 is a principal novel feature of the present invention. A sampling of the numerous potential advantages which can be realized by the client based on its ability to readily associate the unique identification code assigned to an ID tag with any/all of the unique merchandise order information (e.g., purchase order information) relating to the product to which the tag is affixed are listed below:
• (1) Anti-Counterfeit Applications: The information contained in the file generated instep121 can be used to identify counterfeit articles which have been introduced into the client's supply chain. As an example, a tagged product which includes an invalid or duplicate identification code may suggest that the product is counterfeit.
• (2) Anti-Diversion Applications: Utilizing the unique identification code which is assigned to a tagged article, a client can retrieve order information associated with the article that relates to the particular delivery path designated for the article. In this manner, if the particular location of the article at the time of examination does not match the delivery path stipulated in the processed ticket order report, the client can deduce that the article, at some point during the supply chain, was improperly diverted to the wrong location. By monitoring the article at numerous stages during its delivery, greater precision can be afforded in deducing when the improper article diversion first occurred. Accordingly, with greater policing of the delivery path for the article, improper article diversion can be exposed and eliminated.
• (3) Article Return Applications: At the point of purchase for an article, a retailer may store a file that electronically links certain purchase information (e.g., name of purchaser, date of purchase, location of purchase, cost of article at purchase, credit card utilized for purchase) with the unique identification code designated for the article. Accordingly, a consumer who desires to return a particular article would only need to present the identification tag to the retailer to process the return. To the contrary, the consumer would not need a sales receipt or other traditional proof of purchase to execute the return. The retailer, utilizing the unique identification code associated with the tagged article, would then be able to retrieve any relevant information relating to the purchase of said article. In this manner, it is to be understood that the retailer can use the unique identification code to deter against certain well-known forms of unscrupulous return activity, such as: (i) delayed returns (i.e., returns made past the retailer's acceptable time period); (ii) purchase price disputes (i.e., establishing the actual price of the article at the time of purchase); (iii) theft returns (i.e., returns made on stolen articles); (iv) swapped article returns (i.e., returning an older, damaged and/or less expensive version of the article rather than the article actually purchased); and (v) improper location of return (i.e., returning an article to a different place than where the article was originally purchased).
• (4) Article Quality Applications: By electronically linking the unique identification code for an article with order information relating to the article, a client is able to readily retrieve vendor manufacturing information associated with that article. In this manner, the client is able to ascertain the point of origin (i.e., the particular manufacturing facility or even a particular department within said manufacturing facility) of defective or otherwise inferior articles.
• (5) Article Tracking Applications: If RFID readers are installed at all stages of the retail supply chain, the unique identification code assigned to every article that a manufacturer produces can be used to provide a client with real-time visibility of the articles at all stages of the supply chain. In this manner, a client is able to monitor the completeness and/or timeliness of a shipment.
• (6) Auditing/Inventory Management Applications: The utilization of an automatic identification system for individual articles of commerce enables a client to perform fast, accurate and frequent auditing of its inventory. In particular, it should be noted that the use of automatic data retrieval (e.g., RFID technology) minimizes the labor costs associated with more traditional auditing services and, in addition, allows for the recuperation of lost margin dollars which result from inaccurate manual data exchange. Furthermore, the routine auditing of inventory can be used to both (i) verify the accuracy of inbound and outbound shipments and (ii) render storage facilities more efficient. As an example, a retailer who routinely stores an excessive amount of excess product can reduce the size of future shipments of the product, thereby reducing storage costs. As another example, a retailer who routinely stores an inadequate amount of product can increase the size or frequency of shipments to more adequately meet customer demands.
• (7) Security Applications: The association of an automatic identification code for each individual article of commerce enables a client to more accurately track the location of its articles. As a result, the risk of theft/shrinkage at all points during the supply chain can be minimized. For example, freight loss (i.e., the loss of product within a shipment) can be quickly detected and accurately traced to a particular participant in the product supply chain. As another example, customer and employee theft can be reduced at the store level of the supply chain.
• As can be appreciated, the potential uses of the present invention are numerous. It should be noted that other potential applications of the present invention that are not expressly stated herein could be realized without departing from the spirit of the present invention.
• The embodiment shown in the present invention is intended to be merely exemplary and those skilled in the art shall be able to make numerous variations and modifications to it without departing from the spirit of the present invention.
• As an example, the above-described method of processing a ticket order is described herein as being used to in conjunction with individual articles of commerce. However, it is to be understood that the novel ideas described herein could be implemented with respect to a group of individual articles (e.g., a case or crate of articles) without departing from the spirit of the present invention. In this situation, an identification code would be assigned to the particular group of articles and would be linked directly with relevant information relating to the group of articles.
• All such variations and modifications are intended to be within the scope of the present invention as defined in the appended claims.

Claims (20)

1. A method of processing a ticket order for an article, the ticket order being placed by a client, the ticket order requesting the production of an identification tag for the article, wherein the identification tag can be provided with a unique identification code, the article having order information associated therewith, the method comprising the steps of:

(a) receiving the ticket order for the article,

(b) associating a unique identification code with the identification tag,

(c) creating a file which cross-references the unique identification code for the identification tag with the order information relating to the article, and

(d) storing the file in a database.

2. The method ofclaim 1 wherein the file is electronically retrievable from the database by the client.

3. The method ofclaim 1 further comprising the step of generating a report using the file stored in the database.

4. The method ofclaim 3 further comprising the step of distributing the report to the client.

5. The method as claimed inclaim 1 wherein the unique identification code can be automatically captured by a computer.

6. The method as claimed inclaim 5 wherein the unique identification code can be automatically captured by a computer using barcode technology.

7. The method as claimed inclaim 5 wherein the unique identification code can be automatically captured by a computer using radio frequency identification (RFID) technology.

8. The method as claimed inclaim 1 wherein the unique identification code is written in compliance with the electronic product code (EPC).

9. The method as claimed inclaim 1 wherein the unique identification code is calculated using a dynamic unique identification coding system.

10. The method as claimed inclaim 1 wherein the order information includes the purchase order information associated with the article.

11. The method as claimed inclaim 1 further comprising the step of cross-referencing the unique identification code for an article with the file stored in the database in conjunction with anti-counterfeit applications.

12. The method as claimed inclaim 1 wherein the order information includes location information associated with the article.

13. The method as claimed inclaim 12 further comprising the step of cross-referencing the location of the article with the location information associated with the article in conjunction with anti-diversion applications.

14. The method as claimed inclaim 1 wherein the order information includes purchase information relating to the sale of the article.

15. The method as claimed inclaim 14 further comprising the step of retrieving the purchase information in conjunction with article return applications.

16. The method as claimed inclaim 1 wherein the order information includes manufacturing information relating to the production of the article.

17. The method as claimed inclaim 16 further comprising the step of retrieving the manufacturing information in conjunction with article quality applications.

18. The method as claimed inclaim 1 further comprising the step of using the unique identification code associated with the article in conjunction with article tracking applications.

19. The method as claimed inclaim 1 further comprising the step of using the unique identification code associated with the article in conjunction with inventory management applications.

20. The method as claimed inclaim 1 further comprising the step of using the unique identification code associated with the article in conjunction with article security applications.

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