US20050031093A1 - Method and system for filter based message processing in a unified messaging system - Google Patents

Abstract

A system and method for interfacing unified message processing systems with legacy voice mail, e-mail and facsimile systems, located behind corporate firewalls. The system includes a unified message server, a proxy interface and a message protocol convertor. The proxy interface is configured to access the legacy system in response to a request from a unified message server. Messages stored on the legacy system are converted by a protocol convertor to a predetermined format compatible with the unified message server. The converted messages are then transferred to a unified message server which is capable of providing messages from different messaging system, such as voice mail, e-mail and facsimile to users in a predetermined format. The invention permits enterprise wide communication systems to provide unified messaging without abandoning pre-existing legacy messaging system.

Description

RELATED APPLICATIONS
• This application is a continuation of prior application number 10/183,283 filed Jun. 26, 2002, now U.S. Pat. No. 6,782,079; which is a continuation of prior application number 09/515,784 filed Feb. 29, 2000, now U.S. Pat. No. 6,438,215, which is hereby incorporated herein by reference in its entirety.
TECHNICAL FIELD OF THE INVENTION
• The present invention relates generally to communication systems, and in particular to a communication system for providing unified messaging services for transferring different types of electronic messages.
BACKGROUND OF THE INVENTION
• In business and consumer environments, several types of electronic messages are commonly used. These message types include voice mail, e-mail and facsimile (fax). Each type of electronic message requires its own transmission protocol and access mechanism. For instance, voice mail messages are typically transferred using a switched telephone network. To access conventional voice mail messages, a user must dial into a voice mail server using a telephone. In contrast, e-mail messages rely on different protocols and access mechanisms. E-mail messages are typically sent over computer networks, and to access e-mail messages, the user must usually login to a computer.
• The commonplace use of different message types requires users to access different messaging systems to retrieve all of their messages. This can be time consuming and burdensome. To overcome this problem, unified messaging systems have been developed. In these systems, voice mail, e-mail, fax, and other message types can be received by the unified system for retrieval by the user using a single access interface. Communication and message storage can be centralized, while retrieval of messages can be accomplished with a user selected access mechanism. For example, in a unified environment, a user may choose to receive all incoming faxes, voice mails and e-mails by way of an e-mail account. To check messages, the user needs only to check the e-mail account, instead of individually checking the voice mail, e-mail and fax accounts. Thus, unified messaging systems significantly improve the electronic message environment by providing a single access point for different types of messages.
• Unified messaging services are currently available over the Internet. One such service is Personal Telecom, provided by JFAX.COM, Inc. Personal Telecom permits subscribers to access voice mail, e-mail or fax by way of an Internet page or a phone call to an automated call processing center. A drawback to systems, such as JFAX, is that they do not interface to existing (“legacy”) messaging systems, particularly those located behind corporate firewalls.
• Many business enterprises have invested significantly in voice mail and e-mail systems for use in their workplace environments. These legacy systems generally are not integrated to provide unified messaging. Moreover, current unified messaging systems do not interface to these pre-existing voice and e-mail systems. Thus, for many business enterprises, migrating to a unified messaging system would require scrapping substantial investment in legacy messaging systems. Accordingly, there is a need for a method and system of incorporating legacy messaging systems into a modern unified messaging environment.
BRIEF DESCRIPTION OF THE DRAWINGS
• The accompanying drawings provide an understanding of the invention as described in one or more embodiments to illustrate and explain the principles of the invention.
• FIG. 1 is a block diagram illustrating a messaging system in accordance with an exemplary embodiment of the present invention.
• FIG. 2 is a block diagram illustrating an alternate architecture of the messaging system shown inFIG. 1.
• FIG. 3 is a block diagram illustrating a second alternate architecture of the messaging system shown inFIG. 1.
• FIG. 4 is a detailed block diagram illustrating an interface between a server in the unified messaging center and the various communication networks.
• FIG. 5 shows a flowchart diagram illustrating the operation of the unified message server shown inFIGS. 1 and 3.
• FIG. 6 shows a flowchart diagram illustrating the operation of the middleware server shown inFIGS. 1-3.
• FIG. 7 is a detailed block diagram illustrating the user interface shown inFIGS. 1-3.
• FIG. 8 shows a flowchart diagram illustrating the operation of the user interface.
• FIG. 9 is a block diagram conceptually illustrating the operation of the user profile filter mechanism included in the unified message server.
• FIG. 10 shows a flowchart diagram illustrating the operation of the filter mechanism.
• FIG. 11 is a detailed block diagram of the telephone adjunct shown inFIGS. 1-3.
• FIG. 12 shows a flowchart diagram illustrating the operation of the telephone adjunct shown inFIG. 11.
DETAILED DESCRIPTION OF THE INVENTION
• It will be understood that the following detailed description is exemplary and intended to provide further explanation of the invention as claimed. The present invention relates to an improved unified messaging system that permits one or more legacy messaging systems to be integrated therewith. The legacy messaging systems can include voice mail and e-mail servers using industry standard or proprietary message protocols and formats. Additionally, the legacy systems may be connected to private local area networks (LANs) that are protected against external access by firewall servers.
• To integrate the legacy systems, the system of the present invention can include a unified message server, a proxy interface, and a message protocol converter. The proxy interface is configured to access the legacy systems in response to a request from the unified message server. Messages stored on the legacy system are then converted by a protocol convertor to a predetermined format usable by the unified message server. The converted messages are then transferred to the unified message server, which is capable of providing messages from different messaging systems to users in a predetermined format. This arrangement is advantageous in that it permits enterprise-wide communication systems to provide unified messaging without abandoning pre- existing legacy messaging systems.
• Turning now to the drawings, and in particular toFIG. 1, there is illustrated an exemplary unifiedmessaging system20 in accordance with an embodiment of the present invention. Thesystem20 includes anenterprise communication system22 in communication with a telephone company (telco) central office (CO)24 and a dedicatedunified messaging center26. Theenterprise system22 provides conventional telephony and computer services to users within a predetermined enterprise, such as a business or government organization. In the example shown, the telco CO24 provides leased telephone and voice mail services to the enterprise. Theunified messaging center26 provides unified messaging services to theenterprise22. Thesystem20 is configured so that the legacy messaging systems serving theenterprise22 are integrated into the unified messaging service provided by thecenter26.
• Theenterprise system22 includes alegacy e-mail server28, a plurality ofcomputer workstations30, a network access server (NAS)32, amiddleware server34, afirewall server36 and anetwork router38. A LAN46 connects thecomputer workstations30, thee-mail server28, the NAS32, themiddleware server34 and therouter38. A Centrexgroup40 and one or moreconventional telephones42 may also be included in theenterprise system22. An adjunct display44 for notifying users of messages may be connected to thetelephone42. Theadjunct display44 can also be attached to or included with any of the terminal units included in theCentrex group40.
• Thetelco CO24 includes a local digital switch (LDS)48 and avoice mail server50. TheLDS48 provides enterprise-wide telephone service to theenterprise system22, while thevoice mail server50 provides enterprise voice mail services. TheLDS48 can be a commercially-available class5 digital switch, such as a Meridian1 switch manufactured by Nortel, Inc. or a 5ESS switch from Lucent Technologies, Inc. Thevoice mail server50 can be a commercially-available voice mail platform, such as the Octel Messaging Server from Lucent Technologies, Inc. or Meridian mail from Nortel, Inc.
• Although thesystem20 depicts theLDS48 andvoice mail server50 as residing within thetelco CO24, the services ofLDS48 andvoice mail server50 can be provided by privately owned equipment residing within theenterprise system22, such as a privately owned voice mail server connected to a private branch exchange (PBX).
• Within theenterprise system22, thecomputer workstations30 can be conventional personal computers (PCs) having e-mail client software, such as Lotus Notes, available from Lotus Development Corporation of Cambridge, Mass. Thee-mail server28 can be a conventional PC server including e-mail server software, such as the Lotus Notes server software.
• TheNAS32 can be a commercially-available modem pool, such as PortMaster® from Lucent Technologies, Inc. TheNAS32 permits remote users to access theenterprise LAN46 and its associated resources using a conventional modem dial-up scheme.
• TheLAN46 can be a conventional commercially-available computer network, such as an Ethernet or token ring LAN. Thenetwork router38 can be a conventional network router permitting data traffic to flow between theLAN46 and anexternal computer network47. Therouter38 can be implemented using a commercially-available computer network router, such as one available from Cisco Systems, Inc.
• Thefirewall server36 can be a conventional PC server configured to limit access to the enterprise LAN and its resources. Typically, thefirewall server36 restricts remote access attempts from outside the enterprise over the computer network1547. Thefirewall36 can be implemented using a PC server running a commercially-available firewall software application, such as FireWall-1® from Check Point Software Technologies, Inc. of Redwood City, Calif.
• Themiddleware server34, can be a PC server running a software program for interfacing theunified message server64 to the legacyvoice mail server50 and/or thee-mail server28. The software program can configure themiddleware server34 to provide aproxy interface52 and aprotocol converter54. Theproxy interface52 establishes communication sessions with the legacy messaging systems so that messages stored by the systems can be accessed and retrieved. Theprotocol convertor54 translates the retrieved messages into one or more predetermined formats usable by theunified message64 and the transfers the converted messages to theserver64.
• Theproxy interface52 is configured to connect to either thevoice mail server50 ore-mail server28 upon receiving a request from theunified message server64. The request can be an Internet protocol (IP) packet addressed to themiddleware server34 containing predetermined data representing a command to access a specific legacy messaging system, e.g., thee-mail server28 orvoice mail server50. The IP packet can also include information regarding the specific user for which messages are to be retrieved. This information can include the user ID and any PIN numbers or access codes required to access the user's account on the legacy systems.
• In response to a voice mail access request from theunified message server64, theproxy interface52 connects to thevoice mail server50 to check “envelope information” for voice mail messages stored at theserver50. The envelop information can include data such as the identification of the intended recipient(s), the identification of the sender, the date and time the message was received, or information of the same nature. To access the envelop information, themiddleware server34 can use a standard communication connection, such as a X.25 connection, to communicate with thevoice mail server50 by way of theLDS48.
• The presence of envelope information corresponding to the access request from themessage server64 indicates that retrievable messages are present at thevoice mail server50. Accordingly, if envelope information is detected, theproxy interface52 performs a login emulation to gain access to the messages stored on thevoice mail server50. Otherwise, theproxy interface52 returns a message to theunified message server64 indicating that no voice mail messages are currently retrievable from thevoice mail server50.
• The login emulation connects to thevoice mail server50 using a conventional dial-up login sequence. Themiddleware server34 includes a dual tone multi-frequency (DTMF) dialer (not shown) for calling into the voice-mail server50. The DTMF dialer can be interfaced and controlled by theproxy interface52 using conventional operating system (OS) drivers. When the voice-mail server50 answers the call placed by theproxy interface52, theproxy interface52 executes a predetermined sequence of DTMF signals to playback the stored voice mail messages. The predetermined sequence of DTMF signals can be programmed into theproxy interface52 for particular voice mail servers. The timing and the tones generated in the sequence are ordered to gain access by way of the voice mail server's interactive voice response (IVR) interface normally used by subscribers. The information represented by the sequence can include user ID or PIN numbers, and touch-tone key strokes sufficient to navigate the IVR interface to playback the messages. Theproxy interface52 then records and digitizes the messages as they are played back.
• To accomplish this themiddleware server50 includes a standard audio/digital code (A/D) converter (not shown), for converting the audio playback to digitized voice mail messages. The A/D converter can be interfaced to theproxy interface52 using standard OS drivers. The digitized voice-mail messages are then converted and compressed by theprotocol converter54 using standard digital audio compression formats such as .wav or .32k adpcm. Theprotocol converter54 then transfers these compressed, digitized voice mail messages to theunified message server64 by way ofcommunications network47.
• To access thelegacy e-mail server28, theproxy interface52 sends a connection request to theserver28 over theLAN46. Communication between theproxy interface52 and thee-mail server28 can be established using an industry standard e-mail protocol, such as POP3 (post office protocol3) or IMAP4. The connection request can include the user's e-mail account identifier and password, if necessary. If e-mail messages are retrieved from thee-mail server50, theproxy interface52 transfers the messages to theprotocol converter54. To transfer the e-mail messages, theproxy interface52 can command thee-mail server28 to forward the messages to theprotocol converter54. Upon receiving the e-mail messages, theproxy converter54 sends them to theunified message server64 using either the POP3 or IMAP4 protocol.
• Alternatively, theunified message server64 can bypass themiddleware server34 and directly access thelegacy e-mail server28. To accomplish this, theunified message server64 can include one or more software programs for directly connecting to thee-mail server28 using POP3 or IMAP4. The access request and user account information can be directly passed to thee-mail server28 once an e-mail session is established between theunified message server64 and e-mail served28.
• For interfacing to legacy e-mail servers using non-standard e-mail protocols, theunified message server54 accesses thee-mail server28 through themiddleware server34. In such cases, theproxy interface52 can be configured to communicate with thelegacy e-mail server28 using the proprietary or non-standard protocol. Upon retrieving messages, theinterface52 passes the e-mail messages to theprotocol converter54, which translates the e-mail from the non-standard format to a standard format, such as POP3 or IMAP4.
• Theproxy interface52 andprotocol convertor54 can be implemented using the Congruity Software Package available from Nortel Networks, Inc. The Congruity software that runs on a conventional PC or workstation with a standard operating system (OS) such as Windows NT or UNIX provides session and interface management between theunified message server64 and legacy messaging systems, such as the voice-mail server50 and thee-mail server28. The Congruity software is built using a software Development Environment available with the software package. Using the Development Environment, the Congruity software adaptors can be built for carrying out the functionalities of theproxy interface52 andprotocol convertor54, respectively. Typically, a predetermined library of software adaptors is provided with the Congruity software. The adaptors are software components that can define the behavioral aspects of theproxy interface52 andprotocol converter54. For example, Congruity software adaptors can be built to handle themiddleware server34 responses to unified message server requests in accordance with the invention.
• Thecommunication network47 can be a public IP-based network such as the Internet.
• Theunified messaging center26 includes theunified message server64, anotification server66, auser interface68, anetwork router70 and afirewall server71. The components of themessaging center26 operate in conjunction with those of theenterprise system22 to provide unified messaging services to the enterprise users.
• Thefirewall server71 serves essentially the same purpose as thefirewall36 included in theenterprise system22, i.e., it restricts access to themessaging center26 over thepublic network47. Therouter70 can be a conventional commercially-available router, such as one available from Cisco Systems, Inc.
• Theunified message server64 can be a PC server configured to receive various types of messages from disparate messaging systems. Theunified message server64 permits users to receive their messages by way of a single interface. The particular interface and accessing mechanism is user selectable. For example, by way of theuser interface68, a subscriber can configure theunified message server64 to deliver different types of messages to an e-mail account that is accessible over theInternet56. Alternatively, the subscriber can configure themessage server64 to deliver messages to a cellular phone by way of acellular network58 or a pager by way of apaging network60, or a conventional telephone by way of a public switch telephone network (PSTN)62.
• Theunified message server64 can be implemented using a PC server executing software to provide the services available from the JFAX.COM. The JFAX unified messaging service receives voice mail, e-mail, and fax messages and provides them to respective users by way of e-mail or telephone. For message retrieval using e-mail, each user is provided with a JFAX e-mail account. The JFAX server can poll disparate remote messaging systems where the user has pre-existing accounts, including thelegacy messaging servers28,50, in order to retrieve messages and then store them locally on theunified server64. The retrieved messages are placed in the respective JFAX e-mail accounts, where users can then retrieve them using standard e-mail software on a PC or a web page interface provided by JFAX.COM. Voice mail messages can be provided as .wav e-mail attachments that can be audibly played back at a user's PC if the PC includes standard audio .wav decompression software.
• JFAX.COM also provides a 1-800 dial-up service for retrieving disparate type of messages. Using this scheme, a user can dial into JFAX and listen to voice mail and e-mail messages. Theunified message server64 can be interfaced to a text-to-speech (TTS), generator to convert the e-mail messages to audio messages that can be heard over the phone. Details of a TTS interface are described herein in connection withFIG. 4.
• Thenotification server66 can be a PC based server configured to transfer notification messages to users, notifying them of particular events, such as the receipt of a new message by theunified message server64. Users can configure thenotification server66 by way of auser interface68. Thenotification server66 can be configured to transfer notification messages to users over one or more preselected communication networks. For example, thenotification server66 can transfer notifications by way of fax, voice-mail or conventional telephone over thePSTN62, or messages to pagers or cellular phones over thepaging network60 andcellular network58, respectively, or messages over theInternet56. Thenotification server66 can be configured to deliver notices over any or all of the available communication networks, depending on the preferences of the respective users.
• Thenotification server66 generates and transmits message notices based on message information received from theunified message server64. The message information can include any of the envelope information described herein in connection with the legacyvoice mail server50. Generally, the notices include the identification of the sender, a subject header (if available), the time and date of receipt, and the message type, e.g., voice mail, e-mail, fax, etc. To facilitate timely delivery of the notices, thenotification server66 can be configured to poll theunified message server64 at predetermined intervals to check for new messages. Thenotification server66 and theunified message server64 can communicate using a conventional PC LAN. The message information can be stored in predetermined data files having a predetermined format on theunified server64, the data files being accessible to thenotification server66.
• Theuser interface68 permits users to generate user profile. The user profile are computer data files that specify operational parameters for the notification andunified message servers64,66 corresponding to each user. In particular, the user profiles can define specific actions to be taken by theservers64,66 in response to messages received from particular sources or regarding particular subjects.
• FIG. 2 is a block diagram of aunified messaging system100 having an alternative architecture to themessaging system20 shown inFIG. 1. Themessaging system100 performs essentially the same function and has the same features as themessaging system20 shown inFIG. 1. However, thealternative messaging system100 relies on a trustednetwork connection101, instead of a public network, for communications between theunified messaging center26 and theenterprise system22. In this arrangement,firewall servers36,71 are not required to restrict public access to theenterprise system22 orunified messaging center26.
• FIG. 3 is a block diagram illustrating a secondalternative architecture110 of themessaging system20 shown inFIG. 1. In thisarchitecture110, themiddleware server34 resides in theunified messaging center26 and is connected to theunified message server64 by way of aLAN65.
• FIGS. 1-3 show several specific architectures for implementing the messaging system of the present invention. It will be readily apparent to one of ordinary skill in the art that many alternative architectures exist that fall within the scope of the invention. For instance, any or all of the components of theunified messaging center26 can be included within theenterprise system22. The communication networks47,101 can be readily configured to support this arrangement.
• FIG. 4 is a detailed block diagram illustrating aninterface120 for connecting theunified message server64 to the various communication networks56-62. Theinterface120 can also be incorporated in thenotification server66 to likewise provide a connection to the communication networks56-62. When included in thenotification server66, theinterface120 can pass notification messages on the users.
• Theinterface120 includes a text-to-synthesizer (TTS)122, a conventional facsimile (fax)interface124, a conventional dual-tone multi-frequency (DTMF)dialer126, a conventional TCP/IP interface128, and aconventional MODEM interface130. These interface components permit theunified server64 to communicate with each of the various communication networks56-62. Each interface component can be implemented using commercially-available PC peripheral devices configured to communicate with theserver64 using standard APIs in the Windows OS.
• In particular, theTTS122 generates spoken messages in response to computer readable text messages received from the unified message server. The synthesized speech can be used to audibly notify a subscriber by way of thevoice mail136,cellular phone138, or theconventional telephone142. TheTTS122 can be implemented using standard components, such as TruVoice from Centigram Communications Corp. of San Jose, Calif. or DECtalk from Digital Equipment Corp. of Massachusetts. The fax andMODEM interfaces124,130 can be a conventional personal computer fax card, such as a FAX/Modem PC Card from Boca Research, Inc. of Boca Raton, Fla. Thefax interface124 can permit theunified server64 to transfer messages to subscribers s by way of thefax134. TheDTMF dialer126 can be a conventional telephony interface for use with standard personal computers, such as the Alcatel4961 TAPI Middleware from Alcatel of Paris, France. TheDTMF dialer126 can be used to connect to each of the communications networks that rely on a conventional dial-up telecommunications network, such as thePSTN62.
• The TCP/IP stack128 can be commercially-available software program running on a standard PC operating system, such as Window NT. Thestack128 permits theserver64 to communicate messages to subscribers over data networks using the TCP/IP protocol, such as theInternet132.
• FIG. 5 illustrates a flow chart diagram160 depicting the operation of theunified message server64 in accordance with an embodiment of the present invention. Instep162, theunified message server64 submits an access request to thefirewall server36. The access request can be an IP message requesting that thefirewall server36 of theenterprise system22 permit theunified message server64 to remotely query themiddleware server34. Thefirewall server36 can be configured so that only theunified message server64 can query servers residing on theLAN46. This can be accomplished by configuring thefirewall36 to recognize the IP address of theunified message server64 so that the incoming IP packets from theunified message server64 are allowed to pass through thefirewall36 onto theLAN46. To further insure security, thefirewall server36 can be configured to insure that all returned messages passing from theLAN46 to thecommunications network47 are returned only to the IP address of theunified message server64. In this manner, thefirewall server36 permits theunified message server64 to submit access requests to themiddleware server34, which in turn transfers messages from thelegacy message systems28,50 to theunified message server64.
• After negotiating access to theLAN46 from thefirewall36, theunified message server64 submits an access request to the middleware server34 (step168). The access request is a message instructing themiddleware server34 to access the legacy message systems to determine whether or not there are any messages residing therein. The request can specify which legacy system is to be accessed. Also, the request can specify user account information, such as login IDs and passwords, defining which messages are to be retrieved from the legacy systems. After submitting the request to themiddleware server34, theunified message server64 waits for a response from the middleware server34 (step170). If themiddleware server34 sends an acknowledgment to theunified server64 indicating that there are no messages on the legacy systems, theunified message server64 terminates the communication session with themiddleware server34. However, if themiddleware server34 returns one or more messages from the legacy message servers associated with theenterprise system22, theunified message server64 stores the messages internally for later retrieval by a user (step172).
• FIG. 6 is a flow diagram190 illustrating the operation of themiddleware server34. Instep192, themiddleware server34 receives an access request from theunified message server64. In response to this request, theproxy interface52 of themiddleware server34 accesses a specifiedlegacy messaging system28,50 (step194). As described earlier in connection withFIG. 1, theproxy interface52 can first query the legacy message server to determine the presence of messages. If there are messages stored on the legacy message server, theproxy interface52 then performs a login emulation to access the stored messages. Upon successfully logging-in to the message server, theproxy interface52 retrieves stored messages and provides them to the protocol converter54 (step198). Theprotocol converter54 then converts the messages to a standard digital format usable by theunified message server64. After converting the messages,protocol converter54 transfers the converted messages to the unified message server64 (step200).
• User Interface to the Unified Messaging Center
• FIG. 7 is a detailed block diagram illustrating theuser interface68 included in theunified messaging center26. Theuser interface68 can include aweb server220, an integrated voice response (IVR)system222, and aprofile server224. Theuser interface68 permits subscribers of the unified messaging system to generate user profiles byway of either theInternet56 or thePSTN62. The user profiles are data files that define how the unified messaging system will respond to incoming messages, according to the specific desires of the users. The user profiles can be stored on theprofile server224 and made available to thenotification server66, themiddleware server34, and theunified message server64.
• Users can generate user profiler by way of theweb server220 or theIVR222. Theweb server220 can be a standard PC server running conventional web site server software, and having an assigned an IP address so that it is readily accessible by users over theInternet56. The web server software can be configured to present one or more web pages that collect user information, selections, and preferences that can be used to compile a profile. The information gathered can include user PINs, account login IDs, as well as Internet addresses, phone numbers, or other similar information regarding access to legacy messaging systems. Preferences and selections input by users can include instructions on how to process incoming messages. This processing includes the routing of incoming messages and the notifications thereof. It also includes storing or discarding incoming messages based on their attributes. For example, a user can request that all incoming messages are sent to an e-mail box and all notifications are sent to a particular pager number. Additionally, the user can also request that messages from a particular source or regarding a specific subject are discarded, rather than stored for later retrieval. As will be discussed herein below, a filter mechanism is included in the unified message system for processing incoming messages in accordance with the user profiles.
• TheIVR222 can be a commercially available IVR system configured to gather user profile information by way of a touch-tone phone. Users can dial into predetermined phone number using thePSTN62 to access theIVR interface222. TheIVR222 can then play a predetermined sequence of voice-prompted menus that permit the user to enter information, preferences, and selections by way of touch-tone responses. In addition, theIVR222 can include voice recognition capabilities that permit users to speak their responses.
• Theweb server220 andIVR222 generate user profiles in standard data file formats. These profiles are transferred to theprofile server224 by way of aconventional LAN225. Theprofile server224 can be a conventional PC server running a standard OS such as Windows. Theprofile server224 is configured to store a user profile for each user of the unified messaging system. Default user profiles can be stored for users not updating or entering particular requests into their profiles through theuser interface68. Theprofile server224 can provide user profiles to thenotification server68 and theunified message server64 using a conventional LAN interface.
• FIG. 8 illustrates a flow chart diagram260 of a method of operating theuser interface68 in a set-up mode to generate the user profile. Instep262, the user interface presented to the user on theweb server220 or theIVR222. With theweb server220, the user interface can be a web page configured to gather user selections and information to generate an HTTP file which is then provided to the profile server15224 as a user profile. With theIVR222, the user can use a touch-tone phone to key in selections, configuring a user profile which is then output by theIVR222 as a computer data file having a standard format and stored on theprofile server224.
• Instep264, the profile selections made by the user are received and stored by theprofile server224. The user selections can identify message attributes and their corresponding flags for determining which actions are to be taken with respect for incoming messages to the user. Message attributes are items of information associated with messages, such as sender ID, destination ID, subject header, and the like. The flags can be software variables indicating particular actions to be taken by either thenotification server66 ormessage server64. For example, a flag can be set to indicate that an incoming message is to be stored, while another flag can indicate whether a notice is to be generated, and yet another flag can indicate which network is to be used to communicate the notice of the user. Instep266, the user profile containing the selections is generated and stored by theprofile server224. The user profile is then provided to thenotification server66 and theunified message server64. The user profiles can be provided directly to theservers64 and66, and stored there or alternatively, the profile can be stored locally on theprofile server224 and theservers64,66 can actively poll theprofile server224 at predetermined intervals to receive updated user profiles.
• FIG. 9 is a block diagram conceptually illustrating the operation of the userprofile filter mechanism240 included in theunified message server64. Thefilter mechanism240 receives as input theuser profile242 and message information derived from each incoming message to theunified message server64. Theuser profile242 is a computer-usable data file that can indicate various operational actions to be taken with respect to the incoming message, such as which communication network(s) are to be used for transferring message notices, as well as the messages themselves, to a respective user. In addition, theuser profile240 can be used to indicate whether messages from specific sources or regarding specific subjects are to be stored244 on theserver64 or discarded. Based on the user flag selections contained in the user profile corresponding to an attribute of a received message, thefilter mechanism240 can transfer the message to themessage storage244 or thenotification server246. Thefilter mechanism240 can also generate alog file248 summarizing the processing actions taken regarding particular messages received by theserver64. In the example shown, the first column of thelog248 identifies the incoming message, while the second column indicates the action(s) taken with respect to the message.
• Thenotification server66 relies on user profile information to generate the route notice messages according to user selection. A user can generate a profile that indicates whether notices are to be generated, that includes “exclude lists” or “include lists”, and that indicates which communication network(s) are to be used for notification. An “exclude list” includes message attributes such as sender IDs or subjects, that define incoming messages for which no notices are to be generated, while “include lists” include message attributes that define incoming messages for which notices are to be generated.
• Theunified message server64 includes afilter mechanism240 that applies profile information to each incoming message in order to process the message according to the recipients wireless. Thefilter mechanism240 can be a software routine executed by theserver64 to provide the message filtering functions disclosed herein.
• FIG. 10 shows a flow chart diagram illustrating amethod280 of operating thefilter mechanism240. Instep282, message information corresponding to an incoming message is received from theunified message server64. The message information can include various message attributes, such as the identification of the sender, recipient, subject header, and the message type. Instep284, theuser profile242 is received by thefilter mechanism240. Generally, thefilter mechanism240 retrieves the user profile corresponding to the intended recipient of the incoming message. The recipient can be identified from the message information derived from the incoming message. Thefilter mechanism240 can temporarily store theuser profile242 for later comparison with incoming messages. Upon receiving the user profile, thefilter mechanism240 compares the incoming message information to the attributes in the user profile242 (step286). Based on the comparison between the message information and theuser profile242, thefilter mechanism240 processes the incoming message. The processing actions include, among other things, discarding the message, storing the message in themessage storage244 in a user selected format, and generating amessage notification246 by alerting the notification server66 (step288).
• To perform comparisons, thefilter mechanism240 compares attributes contained in the message information to those stored in the user profile. Thefilter mechanism240 then checks any flags in theuser profile242 corresponding to matching attributes, and accordingly, processes the message according to the user-set flags contained in the user profile.
• Telephone Adjunct Display
• FIG. 11 is a detailed block diagram of thetelephone adjunct44 shown inFIGS. 1-3. Thetelephone adjunct44 permits a user to be visually notified of an incoming messages. The visual notification can be a flashing light emitting diode (LED) and/or a human-readable display describing characteristics of each of the waiting messages, such as the identification of the sender, subject header, message type, time and date received, and the like.
• Thetelephone adjunct44 includes an interface, such as aconventional modem302, for transferring information between thenotification server66 and the adjunct44. Themodem302 can be a commercially-available modem that is software configurable and has a predetermined microprocessor-compatible interface. The message information received by themodem302 is processed by a conventional microprocessor (μP)300 and then visually displayed by a liquid crystal display (LCD)304. Amemory308 can store incoming message information from thenotification server66, as well as a computer program for configuring themicroprocessor300 to receive, process and display the message information. Astandard microprocessor bus310 connects the components included in the adjunct44. A conventional LCD microprocessor-compatible driver306 permits digital information carried on thebus310 to be displayed on theLCD304.
• FIG. 12 shows a flow chart diagram of amethod320 of operating the adjunct44 for providing visual message notification to a user located within theenterprise system22. The adjunct44 gathers message information from thenotification server66 by dialing up the notification server using themodem302 to retrieve message information at regular intervals. Instep322, the adjunct first determines whether the host phone to which it is attached is in use. The host phone can be aconventional telephone42 to which the adjunct44 is connected. This check is performed by themicroprocessor300 configuring themodem302 to sense whether the dial tone is present on the phone line to which the adjunct44 is connected. When the phone is in use, the adjunct44 resets a polling interval and waits a predetermined time before trying to dial-up thenotification server66.
• When the phone line is not in use, themicroprocessor300 directs themodem302 to dial-up the notification server66 (step324). Instep326, the adjunct44 retrieves message information from thenotification server66 and stores it locally within thememory308. In connecting to thenotification server66, the adjunct44 first presents a conventional caller ID signal including the alphanumeric identification (AN I) of thetelephone42 to which the adjunct44 in connected. Thenotification server66 can be configured to detect the incoming caller ID signal. In response to the caller ID signal, thenotification server66 determines whether any message information is currently available for theparticular adjunct44 corresponding to phone number included in the caller ID signal. If not, anotification server66 simply hangs up on the callingadjunct44, or alternatively, it does not answer the phone call. The message information is stored at thenotification server66 corresponding to the user's ANI. If message information corresponding to the adjunct44 is stored on theserver66. Thenotification server66 answers the incoming call and permits the adjunct44 to retrieve the message information. The message information is retrieved by the adjunct44 using a predetermined standard data transfer protocol, such as TCP/I P. The transfer session can be initiated by themicroprocessor300, which can be programmed to execute the predetermined protocol. The message information itself can be stored in predetermined data files and formats usable by both thenotification server66 andadjunct44. The information can be represented as ASCII text. After the adjunct44 has completed downloading the message information, theserver66 disconnects the call.
• After receiving message information from theserver66, the adjunct44 generates the user indicator which visually indicates to a user that message information has been downloaded to the adjunct44 (step328). The visual indicator can be a symbol or alphanumeric message presented on theLCD304, or alternatively, it can be a light emitting diode (LED) which is lit when message information is available. The alphanumeric message can be text describing characteristics of a particular message, such as the type of message, its subject and sender. For multiple messages, the adjunct44 can include a user interface (not shown), such a momentary-contact push button, for permitting a user to scroll through the message information on thedisplay304. The user interface can be controlled by themicroprocessor300. For example, a push-button can be provided that generates an interrupt to themicroprocessor300. In response to the interrupt, themicroprocessor300 executes a software routine that retrieves the next record of message information from thememory308 and displays it on theLCD304.
• After downloading message information, the adjunct44 waits a predetermined amount of time before polling thenotification server66 to check if additional messages have been received (step330). Instep332, a check is made to determined whether the polling interval has elapse. Themicroprocessor300 can execute a software routine providing a timer function for determining the interval. If the interval has not elapsed, the adjunct44 continues to wait (step330). If the interval has expired, the adjunct44 returns to step322 to repeat the polling routine.
• As described earlier herein in connection withFIG. 4, thenotification server66 can include amodem interface130. In addition to sending outgoing notices, themodem interface130 can be configured to receive incoming calls from adjuncts requesting transfers of message information for local display to users. Theserver66 can include software for transferring message information to the adjunct44 according to the predetermined protocol.
• It should be appreciated that a wide range of changes and modifications may be made to the embodiment of the invention as described herein. Thus, it is intended that the foregoing detailed description be regard as illustrative rather than limiting and that the following claims, including all equivalents, are intended to define the scope of the invention.

Claims (20)

1. A method of providing unified messaging services, the method comprising:

obtaining profile information associated with a message recipient;

receiving a message intended for the message recipient at a unified message server, wherein the message is received over a first communication channel;

providing information associated with the message to a notification server;

determining if the message recipient is to be notified based on a comparison between profile information associated with the recipient and the information associated with the message; and

providing a notification to the recipient over a second communication channel different from the first communication channel based on the determination.

2. The method ofclaim 1, further comprising providing a notification to the recipient over multiple communication channels.

3. The method ofclaim 1, wherein the information associated with the message is selected from the group consisting of a message source identifier, a subject header, a date stamp, a time stamp, and message type.

4. The method ofclaim 1, further comprising obtaining a user profile comprising the profile information.

5. The method ofclaim 1, wherein the profile information comprises information associated with one or more communication channels preferred by the recipient for receipt of notifications.

6. The method ofclaim 1, wherein the profile information comprises information specifying actions to be taken by the notification server in response to messages received from specified sources and relating to specified subjects.

7. The method ofclaim 1, further comprising providing the information associated with the message to the notification server in response to a query from the notification server.

8. The method ofclaim 7, further comprising periodically querying the message server.

9. A messaging system comprising:

a unified message server coupled to receive a message over a first communication channel;

a notification server configured to

receive, from the unified message server, information associated with the message;

determine if a message recipient is to be notified about receipt of the message based on a comparison between profile information associated with the recipient and the information associated with the message; and

provide a notification to the recipient over a second communication channel, different from the first communication channel, based on the determination.

10. The messaging system ofclaim 9, further comprising a user interface to obtain user profile information associated with a message recipient.

11. The messaging system ofclaim 9, wherein the notification server is further configured to provide a notification to the recipient over multiple communication channels.

12. The messaging system ofclaim 9, wherein the information associated with the message is selected from the group consisting of a message source identifier, a subject header, a date stamp, a time stamp, and message type.

13. The messaging system ofclaim 9, wherein the profile information comprises information associated with one or more communication channels preferred by the recipient for receipt of notifications.

14. The messaging system ofclaim 9, wherein the profile information comprises information specifying actions to be taken by the notification server in response to messages received from specified sources and relating to specified subjects.

15. The method ofclaim 9, wherein the message server is further configured to provide the information associated with the message to the notification server in response to a query from the notification server.

16. The method ofclaim 15, wherein the notification server is further configured to periodically query the message server.

17. A computer readable medium tangibly embodying a program of executable instructions, said program of executable instructions comprising:

at least one instruction to obtain, at a notification server, information associated with a message received over a first communication channel;

at least one instruction to compare profile information associated with an intended recipient of the message and information associated with the message;

at least one instruction to determine, based on a result of the at least one instruction to compare, if the intended recipient is to be notified; and

at least one instruction to provide a notification to the recipient over a second communication channel, different from the first communication channel, based on a result of the instruction to determine.

18. The computer readable medium ofclaim 17, further comprising at least one instruction to provide a notification to the intended recipient over multiple communication channels.

19. The computer readable medium ofclaim 17, wherein the profile information comprises information associated with one or more communication channels preferred for receipt of notifications.

20. The computer readable medium ofclaim 17, further comprising at least one instruction to perform an action indicated by the profile information in response to messages from specified sources and relating to specified subjects.

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