US20040247086A1 - Emergency response information distribution - Google Patents

Abstract

A system and method for providing networked communication using a public safety answering point. In one embodiment, networked communications include providing access to an encrypted website, or page, that is customized for a particular emergency or security event. The website is accessible using an Internet address. In one embodiment, access to the website is subject to access control, such as a password. The website, and password, is available to dispatch operators and emergency response personnel in the field. In one embodiment, a participant can request bidirectional communications with an operator or with a predetermined user.

Description

CROSS-REFERENCE TO RELATED APPLICATION(S)
• This application is a continuation of U.S. patent application Ser. No. 09/793,373, filed on Feb. 26, 2001, the specification of which is incorporated herein by reference.[0001]
TECHNICAL FIELD OF THE INVENTION
• The present invention relates generally to the field of communications and in particular, to a network-based emergency, or security, response communication system.[0002]
BACKGROUND
• Many homes and businesses are equipped with security systems. A typical security system includes a variety of sensors coupled to a control panel. The sensors may be electromechanical devices that generate an electrical signal to indicate the occurrence of a particular condition. The control panel often includes programming and circuitry to sound an audible alarm as well as contact a central monitoring service. The control panel may seize the telephone line at the building and place a telephone call or it may transmit a wireless message using a radio communication channel.[0003]
• In many cases, the central monitoring service operator includes a human operator. Upon receiving the alarm signal, the central monitoring service operator interprets the data and contacts an operator at a public safety answering point (hereinafter “PSAP”). The central monitoring service operator, in turn, then relays the information received with the alarm signal to a PSAP operator. The PSAP operator further evaluates the information received from the central monitoring service operator and dispatches the appropriate emergency response personnel to the site.[0004]
• The PSAP operator may also receive live calls on an emergency telephone number, such as 9-1-1 for many communities. As with calls received from a central monitoring service, the PSAP operator evaluates the situation presented by the caller and dispatches the appropriate emergency response personnel to the site.[0005]
• In addition to receiving incoming calls, the PSAP operator may also be responsible for originating outgoing calls in order to dispatch emergency services. The PSAP operator may dispatch emergency aid by placing a telephone call or by using a wireless communication link. The operator placing the call verbally communicates the information to enable a field unit to respond. The field unit, or responding party, then renders aid based on the information received from the PSAP operator or dispatch service.[0006]
• At some PSAP facilities, the PSAP operator receives the incoming emergency calls and conveys the emergency data to a second operator who then provides dispatch services.[0007]
• Within the context of a security system, the central monitoring station, or remote monitoring facility, is typically a subscription, or fee-based, commercial service providing around-the-clock monitoring of a security system. In addition to monitoring security systems for alarms, the central station also may engage in verification, or authentication, of an emergency signal by attempting to place a telephone call to an authorized person, which may be the homeowner. If the attempt to call the authorized person is successful, the central station may request the homeowner to verify the alarm signal. After the emergency call has been verified, the central station may then place a call to the PSAP facility which provides dispatch service.[0008]
• Numerous problems accompany the system described above. For example, the responding unit (i.e., squad car personnel, ambulance personnel, or fire department personnel) may not receive all information concerning the particular emergency event. Data may be lost, or corrupted, anywhere along the communication path between the central station and the field response unit. The classic children's game known as “telephone” epitomizes the problems associated with repeated human intervention in the transmission of data. Each successive person in the chain of communication may unwittingly introduce errors or omit critical data. The absence of recognized standards for communicating emergency response data appears to aggravate the communication problem.[0009]
• Another problem with the current system is that the data may be obsolete at a time when the responding unit arrives at the scene. For example, a robber may have left the scene by the time police arrive at a home and yet the security alarm signal indicates that an intruder remains at the premises. Emergency services, once dispatched, can rarely be withdrawn. Similarly, responding units seldom have the capacity to receive updated status information regarding an emergency situation once a dispatch has been ordered. Thus, obsolete or erroneous data may present safety hazards for field personnel or it may jeopardize the adequacy of the emergency response.[0010]
• Previous efforts to address problems with the present system have been unsatisfactory. For example, enhanced 9-1-1 (“E-911”) service automatically provides a call back number and geographic location of the caller. The location information may be used to provide call routing to the nearest PSAP. E-911 does not address the problems inherent in a serialized communication stream of data from the caller, to the PSAP operator, and eventually, to the response team. Consequently, E-911, like traditional 9-1-1 service, may encounter problems such as lost, corrupt and incomplete data.[0011]
• For these and other reasons, the present system of communicating emergency and security information using a PSAP is inadequate.[0012]
SUMMARY
• The above-mentioned problems with PSAP communication systems, and other problems, are addressed by the present invention and will be understood by reading and studying the following specification. A system is described for network communications using a network address. Data concerning an emergency event detected by a security system, or received in a 9-1-1 telephone call, is posted as a database on the network using an assigned network address. Service providers, dispatchers, and other authorized users can access the database using the network address. In one embodiment, the network is the world wide web, or Internet and the address corresponds to a URL. In one embodiment, the database is encrypted to minimize or eliminate tampering by unauthorized users. Encryption also enables authentication of the data entered. In one embodiment, access to the database, or collection of information is restricted by access control. Access control may include a program executing on a processor or hardware that limits access to only those users having authorization to access the information. Other methods of restricting access, other than those involving encryption, are also contemplated. For example, the data may be accessible using socket communications, thus preventing (or reducing) tampering and unauthorized viewing.[0013]
• Service providers can access the database using the network address and a decryption key, or password. In one embodiment, service providers, and others, access the database using a processor executing software. In one embodiment, the software is a network browser, such as, for example, Netscape Navigator™ (Netscape Communications Corporation, Mountain View, Calif.) or Microsoft Internet Explorer™ (Microsoft Corporation, Redmond, Wash.).[0014]
• In various embodiments, an assortment of user selectable buttons are presented to the network user. One such button enables a service provider to request bidirectional communications with an authorized person, such as, for example, a residential owner or tenant. One embodiment provides that actuation of a button submits a request to monitor audio or video from a particular communication device, preferably located near, or at the site of the sensor that initiated communications with the PSAP facility. One such button enables a service provider to levy a fee against a particular financial account, such as, for example, a monetary fine for a false alarm. One such button enables a service provider to automatically send a query to an authorized person, or a particular communication device, requesting that the truth or falsity of the detected alarm is verified. One such button allows linking to an auxiliary page, or pages, of data related to the subscriber account, the caller's telephone number or identity, or a street address. One such button enables a moving map function whereby movement of a tracking device is displayed in relation to a geographic map.[0015]
• Other functions and features are contemplated using a network-based database, optionally encrypted, for the benefit of reliably providing emergency data to service providers. Accuracy of the data is enhanced since the data is not manually entered into a system multiple times. The data is nearly instantaneously available to all authorized users on the network. Real time data allows for dynamically updating of the database, for example with a tracking device. Interactivity with an authorized person or communication device also facilitates a more efficient responses since data can be readily exchanged. Ready access to archival data and account data further enhance the response efficiency. For example, response performance can be evaluated more efficiently and changes implemented with greater confidence of efficiency. A fee for a false alarm can be efficiently assessed.[0016]
• In one embodiment, the information received by the PSAP is communicated to authorized recipients using a multicast communication protocol. Multicasting efficiently distributes a common message to a predetermined number of recipients using a network.[0017]
• In sum, it is believed that the present system and method hold promise for improving the response time and efficiency during the brief time period immediately following an emergency event, often referred to as the “golden hour.” Improved emergency response performance during this time period may reduce property losses and human suffering.[0018]
BRIEF DESCRIPTION OF THE DRAWINGS
• FIG. 1 illustrates one embodiment of a system according to the present subject matter wherein a caller establishes contact with a PSAP.[0019]
• FIG. 2 illustrates one embodiment of the present system wherein an emergency event communicates a signal to a central station.[0020]
• FIG. 3 illustrates a view of a portion of a database operable with the present system.[0021]
• FIG. 4 illustrates networked communications using linked pages in accordance with one embodiment of the present system.[0022]
• FIGS. 5A-5E illustrate various configurations for confirming an alarm signal in accordance with one embodiment of the present system.[0023]
DETAILED DESCRIPTION
• The following detailed description refers to the accompanying drawings which form a part of the specification. The drawings show, and the detailed description describes, by way of illustration, specific illustrative embodiments in which the invention may be practiced. These embodiments are described in sufficient detail to enable those skilled in the art to practice the invention. Other embodiments may be used and logical, mechanical, and electrical changes may be made without departing from the scope of the present invention. The following detailed description is, therefore, not to be taken in a limiting sense.[0024]
• FIG. 1 illustrates one embodiment of a system according to the present subject matter, herein denoted in the figure as[0025]system100. In one embodiment, the system is embodied in software, firmware or hardware adapted to implement particular functions as described herein. In FIG. 1,caller102 in an emergency situation is shown engaged in a communication session withPSAP120.Caller102 in the figure is shown operatingcellular telephone105 and the communications withPSAP120 are conducted oncommunication link110. In most cases,caller102 will contactPSAP120 by dialing an emergency response telephone number, which, in one embodiment, is telephone number 9-1-1. Other emergency access numbers may be used. Typically, telephone calls placed to 9-1-1 are automatically routed to a nearby PSAP facility. In some municipalities, the 9-1-1 service may also automatically provide the PSAP facility with a call back telephone number or automatic location information.
• In accordance with one embodiment of the present subject matter, information from[0026]caller102 is received, atPSAP120, by a human telecommunications operator or by a processor suitably programmed to receive audible data. The information received fromcaller102 is encoded in a database. The database includes such information as may be used in formulating a suitable response to the emergency situation presented bycaller102. For example, in one embodiment, the database includes the caller's name, telephone number, location of the emergency situation, the type of emergency assistance requested, and when appropriate, the number of injured people.
• In one embodiment, the database is posted as a document on the Internet. In one embodiment, the database is formatted as a web page and is accessible using the world wide web. In one embodiment, the address of a web page is a URL (Uniform Resource Locator). In one embodiment, the database is formatted in HTML (HyperText Markup Language). In one embodiment, one or more embedded links provide access to one or more other linked documents. Linked documents may include additional information corresponding to the emergency event,[0027]caller102, or other people or places. For example, in one embodiment, a linked document provides medical information or health history information, received from a treating facility, for a particular person.
• The database, or collection of information, may be created by various methods. For example, in one embodiment, emergency information is used to create a web page in real time. In one embodiment, a separate web page is created for each emergency. In one embodiment, a central repository of data is created and the web page includes links to the various elements within the database. Other methods of creating a web page are also contemplated.[0028]
• In FIG. 1,[0029]PSAP120 posts the database onnetwork140 usinglink130. In one embodiment, link130 is a connection to the Internet via an ISP (Internet Service Provider), an online service (such as America Online) or by other means of accessing the Internet.
• In one embodiment,[0030]network140 is a communication network with broad-based accessibility and allowing for the exchange of data. In one embodiment, access tonetwork140 is by a wired or wireless device.Network140 permits multiple simultaneous users and allows for data entry and data retrieval. In one embodiment,network140 is the Internet. The database posted onnetwork140 may exist on a server located atPSAP120 or on a server or in memory located at another location unrelated to the emergency event. In the figure,network140 is illustrated in a cloud-like manner to graphically illustrate the distributed nature ofnetwork140.
• In FIG. 1,[0031]service provider150 accessesnetwork140 usingwireless link145.Service provider150 is illustrated here as a tow truck. In one embodiment,service provider150 is any of a number of other types of emergency service providers. For example, in various embodiments,service provider150 is an ambulance, a paramedic unit, a rescue helicopter, a police squad car, a fire truck, or a paramedic or emergency response unit. In one embodiment,service provider150 includes a wearable computer or Internet appliance.
• Wireless link[0032]145 enablesservice provider150 to access the database onnetwork140. In one embodiment,service provider150 includes a wireless Internet communication device. Examples of wireless devices include, Palm™ VII personal data assistant (Palm, Inc., Santa Clara, Calif.) and Handspring Visor™ personal data assistant (Handspring Inc., Mountain View, Calif.) and others.
• In the figure, link[0033]125 provides a communication channel betweenservice provider150 andPSAP120. In one embodiment,PSAP120 provides notification toservice provider120, vialink125, that an emergency event has occurred. In one embodiment, link125 includesnetwork140. In one embodiment, link125 includes a communication channel independent ofnetwork140. In various embodiments, link120 includes an e-mail correspondence, a wireless communication message, a web communication link, a wired communication link (such as a telephone), or other communication link.Link125 also provides the communication channel by whichservice provider150 receives the network address for the database associated with a particular emergency event. In one embodiment,network140 employs “pull” technology, in which case, link125 provides notification toservice provider150 that data is available for pulling, or downloading, from the network. In one embodiment,network140 employs “push” technology, in which case, data posted byPSAP120 is sent toservice provider150 withoutservice provider150 first submitting a request for data. In one embodiment, the data is pushed toservice provider150 periodically, sporadically, or on an as needed basis.
• [0034]Link125 also represents a communication channel by whichPSAP120 andservice provider150 exchange a key, or password, for use in a secure communication system. A secure communication system can be advantageous for a number of reasons. First, a secure system provides a measure of protection against unauthorized eavesdropping. Eavesdropping may be problematic in criminal matters, for example, where police forces are attempting to implement a swift response to a crime in process. Second, a secure system provides a measure of protection against tampering of information during transit. Tampering, like eavesdropping, may be problematic in criminal matters. Third, a secure system provides protection against one party impersonating the identity of another. Other attributes of a secure system include heightened privacy, improved authentication of communications, and improved protection against later repudiation.
• In one embodiment,[0035]communications using network140 includes exchanging encrypted data using an encryption system, such as, for example but not by way of limitation, symmetric-key encryption or asymmetric-key encryption. In most symmetric-key encryption systems, both parties to a communicated message employ the same password, or key. The security of such a system requires that the key remain secret from outsiders. In one embodiment of the present system, the key is known byPSAP120 and byservice provider150.
• Asymmetric-key encryption, sometimes referred to as public-key encryption, on the other hand, employs both a public key and a private key. The public key is widely distributed, or published, and the private key remains secret. Data encrypted with a public key can be decrypted only with a corresponding private key. For example, in one embodiment of the present system,[0036]PSAP120 uses the public key of aparticular service provider150 to encrypt data for receipt by theparticular service provider150.Service provider150 decrypts the data using their private key and then provides services accordingly.
• Combinations of symmetric-key and asymmetric-key encryption systems are also possible and within the scope of the present system. For example, in one embodiment,[0037]several service providers150 share a common public key and thus each can enjoy access to data posted onnetwork140 byPSAP120. Other combinations and permutations of encryption systems are also contemplated.
• [0038]Multicasting using network140 entails multiple receivers for a single message. In one embodiment,PSAP120 transmits a multicast message, having content corresponding to the database generated upon receiving the emergency signal, for receipt by multiple service providers. For example, in one embodiment, the multicast message, or datagram, includes a request for assistance from police, fire and medical emergency service providers. In each case, the responding service providers can access the database posted byPSAP120. In one embodiment, more potential service providers can access and review portions of the data posted byPSAP120 than actually provide emergency services. In one embodiment, multicasting is in accordance with IP Multicasting standards (such as the Internet Multicast Backbone, MBONE) or in accordance with other generally accepted protocols.
• The emergency scenario, communication links, and aid facilities shown in FIG. 1 are illustrative but not limiting. For example, in one embodiment, rather than a cellular telephone,[0039]caller102 uses a wired connection and a conventional telephone to contactPSAP120. As another example, in one embodiment,caller102 uses a radio to contactPSAP120. Other means of communicating withPSAP120 are also contemplated. In addition, multiple PSAP facilities, or emergency response centers, may participate in the communication system. For example, in one embodiment, a state trooper headquarters can receive an emergency telephone call and postdata using network140 for access by emergencyresponse service providers150.
• FIG. 2 illustrates another embodiment of[0040]system100. In the figure,emergency event165 is detected and an electrical signal is communicated tocentral station160 vialink170. Here, the figure showsemergency event165 as a fire at building162. A suitable sensor is coupled to link170 at building162. In various embodiments, the sensor is a smoke detector, a fire detector, a temperature detector, an intrusion detector, an infrared detector, a motion detector, a door contact switch, a glass breakage detector or any of a number of other sensors operable with a security system.
• [0041]Central station160 receives notification of the detected event, here, illustrated asemergency event165. Typically, a residential or commercial security system includes detectors and an alarm. Often, security systems include a telephone or wireless connection to a central station or monitoring service. The central station includes one or more telecommunication operators that monitor incoming alarm signals from sensors and detectors installed at a subscriber facility, herein shown as building162. In one embodiment, the subscribers' facility is a residential dwelling, commercial office space or other property or place.
• The alarm signal is transmitted from the monitored property to[0042]central station160, onlink170. In various embodiments, link170 includes a wired or wireless communication channel. Atcentral station160, a telecommunication operator is notified upon receiving the signal indicating detection ofemergency event165. The telecommunication operator, having access to account information associated with monitoredproperty162, typically will make a determination, based on the nature of the incoming call and the available account information, as to the validity of the received alarm signal. For example, in one embodiment, the telecommunication operator can attempt to establish telephone contact with the homeowner, building owner, or other designated person to determine if the received signal is truly or falsely indicating an emergency. If the telecommunication operator is unable to establish that the received signal is a false alarm, or is falsely indicating an emergency, then the telecommunication operator posts a database onnetwork140 usinglink180. In various embodiments, link180 includes an ISP, an online service or other connection tonetwork140. In various embodiments, the database corresponding to the detected emergency event, includes, but is not limited to, data fields such as street address, time of day, nature of emergency, telephone call back number, priority code, event code, or other such fields. In one embodiment, the telecommunication operator posts the database using a processor executing suitable software. In one embodiment, the database is posted on the Internet or world wide web. In one embodiment, the database is encrypted to prevent unauthorized tampering, authentication, and privacy. The telecommunication operator may be replaced, or augmented, by an automatic dispatch system.
• Using[0043]link175,central station160 communicates withPSAP120. In various embodiments, link175 includes an e-mail correspondence, a wireless communication message, a web communication link, a wired communication link (such as a telephone), or other communication link. In various embodiments, link175 includes communicating usingnetwork140 or a communication channel independent ofnetwork140. In one embodiment, link175 is used to communicate a password, or key, betweenPSAP120 andcentral station160.Link175 may include the exchange of data using various protocols, including, for example but not by way of limitation, extensible markup language (XML), Hypertext markup language (HTML), wireless markup language (WML), a socket connection, e-mail, including simple mail transfer protocol (SMTP), Transmission Control Protocol/Internet Protocol (TCP/IP) or other communication protocol.
• [0044]PSAP120 is coupled tonetwork140 by a network connection, which, in various embodiments, includes an ISP, an online service, or other connection, bylink130. In one embodiment,PSAP120 uses a browser operating on a processor to access the database onnetwork140. A password, or key, held byPSAP120, permits an encrypted database to be accessed.
• [0045]PSAP120, in turn, provides dispatch services in response toemergency event165. In one embodiment, an operator atPSAP120 evaluates the contents of the database and determines a suitable response. In one embodiment, a processor, executing suitable programming, access the database onnetwork140 usinglink130, and determines a suitable response.PSAP120 thencontacts responding unit150 and grants access rights to the database onnetwork140. In one embodiment, granting access includes providing the web address and access key, or password, to the responding unit. In the figure, respondingunit150 receives communications, fromPSAP120, onlink125. In various embodiments, link125 includes communicating usingnetwork140 or a communication channel independent ofnetwork140. Here, respondingunit150 is illustrated as a fire truck. Respondingunit150 is equipped with hardware and software to enable accessingnetwork140. Respondingunit150, with password and network address, then are able to access the database and receive information to assist in responding toemergency event165.
• The database posted on[0046]network140 may exist on a server located atPSAP120, at a server or memory located atcentral monitor station160, or on a server or in memory located at another location unrelated to the emergency event.
• Other implementations of[0047]system100 are also contemplated. For example, in one embodiment, a vehicle is equipped with global positioning system (GPS) receiver and a digital data transmitter, and a vehicle theft detector. In one mode of operation, the theft detector senses unauthorized movement of the vehicle and transmits an electronic signal indicating such theft. The wireless signal is received by a central station as previously described. In one embodiment, the wireless signal received by the central station is interpreted by a processor or by a human telecommunications operator. The GPS receiver, in conjunction with the wireless transceiver, provides positional information concerning the vehicle to the central station. As previously described, the central station posts a database concerning the detected event, and in this example, that is, a vehicle theft. When the vehicle is in motion, position data from the GPS receiver provides a stream of real time data corresponding to the movement of the vehicle. The movement of the vehicle can thus be tracked using a moving map display as part of the database posted onnetwork140. In one embodiment, the movement of the vehicle is depicted on a moving map as a traveling icon. The scale, view, and orientation of the traveling icon (corresponding to movement of the vehicle), relative to the map display, are user selectable via buttons from a browser coupled to the web site on the Internet. Consequently, emergency response personnel, for example in a police squad car, can access the database posted on the web and monitor, in real time, the movement of the stolen vehicle. The foregoing example concerning a stolen vehicle is offered by way of example only, and is not to be construed as a limitation of the present subject matter. In one embodiment, movement of a vehicle, as depicted by the present system, provides information about movement of a person or other object, such as, for example a suitcase of money, within the vehicle. In one embodiment, movements of an object can be monitored. By way of example, in various embodiments, automobiles, aircraft with transponder generated-web page, water craft, and objects can be monitored. In one embodiment, the transponder transmissions from an aircraft are translated to a web site for which a password or key is used to gain access to the web site. Authorities can thus monitor location of moving objects or persons.
• In addition to monitoring functions using a website, one embodiment provides a level of remote control also using a website. In one embodiment, a transceiver coupled to an actuator, or other device, can be controlled from a website using the present system. For example, a police officer pursuing a stolen vehicle can transmit a command, using the website, to disable the vehicle. An electromechanical actuator coupled to a wireless transceiver may terminate the fuel flow, unpower the engine ignition system, or disable (or enable) any other system in the vehicle. As another example, the website may allow a fire or medical rescue person using a browser to remotely unlock an entry door to allow access to the premises. Other systems that may be controllable through a website include heating, ventilating and air conditioning (HVAC) equipment, an elevator in a building, door locks on a car or building, or other such devices or systems.[0048]
• FIG. 3 illustrates a portion of a[0049]database200 according to one embodiment of the present subject matter. In the figure,database200 is accessible at a website having a URL as indicated in theaddress field205. In one embodiment,database200 is implemented in Hypertext Markup Language (HTML). In various embodiments, some, or all of the fields herein are displayed to a responding facility. In addition, some or all of the fields can be edited by a responding, or authorized, facility. Editing includes initial entry of data as well as deletion of any previously entered data. In one embodiment, data is entered, or edited, using a standard keyboard, voice recognition software, look-up tables, templates, or other means of data entry.
• Upon receipt of the electrical signal from a sensor at the emergency event[0050]165 (in FIG. 2) or the request for emergency assistance from caller102 (in FIG. 1),central station160, orPSAP120 assignsevent code210 corresponding to the particular emergency event. In one embodiment, data infield210 is manually or automatically generated and inserted intodatabase200. In an embodiment where the emergency event can be associated with a fixed street address (such as for example, a fire, a robbery, or an unauthorized intrusion), or otherwise where relevant, the street address is manually inserted intodatabase200 atfield215 or automatically determined. In the case of a central station monitoring security of a subscriber premises, one embodiment provides that account information appears infield220. In addition, the name of a contact person for the account (which, in various embodiments, includes a homeowner or other person having control over the premises), as well as the telephone and other contact information, for the person, is provided infield225. Infield230, the service zone is entered manually, calculated, or otherwise entered. The service zone, in one embodiment, relates to the portion of a monitored area for which theemergency event165 is occurring. In one embodiment, the service zone relates to the geographical region of a particular jurisdiction and is associated with a zone of coverage for a particular rescue or emergency response provider. Fields markedtime235 anddate240 relate to the time and date of the event giving rise to theemergency event165.Fields245,250,255 and260, labeled herein as medical, fire, police and other, respectively, are selected manually or automatically by the telecommunications operator at thecentral station160,PSAP120, or by other means. In one embodiment, remarks265 is a note field for entering textual data that may not be suitable for the database fields otherwise provided.
• In the embodiment shown, a series of selectable buttons, or options, are included in[0051]database200. Some, none or all of the various buttons described herein are operable, or appear, in the display of the database presented to field response personnel. For example, in one embodiment,request communication button270 is available in particular emergency situations. In one embodiment, field response personnel, PSAP personnel, central station personnel, or others having access todatabase200 can select this button to request communications. When not available, one embodiment of the present system provides that this button disappears or appears in shaded form, thus indicating that the button is not available. Whenbutton270 selected, one embodiment provides that communications are established with a caller that previously contactedPSAP120. In various embodiments, the communications are directed to an agent, or principal, associated with the premises if the emergency event is a detected event using a security system component. In one embodiment, the selection ofbutton270 provides access to a further menu including a list of selectable persons with whom to attempt to contact. In one embodiment, failure to connect with a first choice is followed by an attempt to contact an auxiliary person.
• In one embodiment, audio transducers coupled to a browser in a field response unit allow bidirectional communications to proceed using streaming audio and voice over data technology. In one embodiment, the communications includes an e-mail or pager message directed to a predetermined person. In various embodiments, communications include voice over IP (Internet Protocol) technology, digital simultaneous voice and data technology, or voice and data communications over a radio network. In one embodiment, a telephone coupled to the field response unit's browser provides communications. The communications can be bidirectional or unidirectional. In the examples enumerated above, the communications are bidirectional. One embodiment provides unidirectional communications. For example, unidirectional communications are provided with a particular type of sensor within a security system. For instance, with a security system having a glass breakage detector, ambient audio signals may be detectable and thus, if[0052]button270 is selected, audible sounds at the premises are transmitted and played aloud on a speaker associated with the field service personnel over their browser or other software. In one embodiment, selection ofbutton270 activates a still, or video, camera at the location of the emergency event. An image captured by the camera is then displayed on a service provider's network communication device, or browser.
• In one embodiment, the browser in the field response unit submits the request to establish communications. In one embodiment, the subsequent communications are conducted using[0053]network140. In one embodiment, the subsequent communications are conducted using a communication channel other than that provided bynetwork140, such as, for example, a wired or wireless communication channel.
• In one embodiment, actuation of[0054]button270 transmits a pager signal for receipt by an authorized person. The authorized person is one having a controlling interest over the premises. In various embodiments, the pager signal is a one way pager signal or a two-way pager signal in which case, a response from the page signal recipient is requested. In one embodiment, a two-way pager signal requests that the recipient confirm the need for an emergency response to a detected event or it provide an opportunity for the recipient to cancel an emergency response that has already commenced.
• View[0055]archival data button275, when available, provides access to historical data relating to either the person, place, or thing associated with the emergency event. For example, in the case of a security system with a central station, the historical data includes data relative to the premise's owner, the premises street address, the security system installed, or other relevant parameter. In the case of a 9-1-1 telephone call, one embodiment provides that the historical data is associated with a particular telephone number, person, or street address.
• Levy false alarm[0056]fine button280 provides afield response unit150,central station160 orPSAP120 with the ability to assert a monetary fine against a particular account. In various embodiments, the account is a caller's cellular telephone number or a subscriber's security system monitoring account. Some municipalities and central stations control and discourage false alarms by attempting to levy a fine against a subscriber.
• [0057]View map button285 provides a graphical map illustrating theemergency event165. In one embodiment, the map represents a static location such as an address or site where a detected event has occurred. In one embodiment, the map illustrates movement of a vehicle, person, or other thing, in the manner previously described and the movement is denoted by movement of a graphical image on the screen of the browser. In one embodiment, the map includes textual or graphical data providing driving directions to facilitate timely arrival of emergency service personnel at the scene. In one embodiment, data from other sources is depicted graphically on the map image. For example, one embodiment provides that road construction data, roadway traffic volume data, speed limit data or other information is presented graphically to field response personnel to facilitate prompt arrival at an emergency scene.
• Edit data fields[0058]button290 enables a field response person, central station operator, or PSAP operator to manually or automatically edit data in selected fields ofdatabase200. In one embodiment, the entry of data into the fields is by selection of menu options using a point-and-click technique. In one embodiment, the data is manually entered using a keyboard or other data entry means. Editing includes initial data entry, altering existing fields and deletion of data previously entered.
• Matter disposition button[0059]295 provides data that can be helpful in the later analysis and review of an emergency event. In one embodiment, selected people (for example, field personnel, central station personnel, PSAP personnel, or homeowner) have access to button295 and when actuated, are able to view the disposition or outcome of a particular emergency event. In one embodiment, button295 enables an editing function that allows editing, entry, or deletion of data, using predetermined data fields or menu options, or textual data entry. For example, one embodiment allows a homeowner to review the outcome of an alarm signal that may have occurred at a time when the homeowner was not present. In addition, others in the security service industry may derive valuable information from statistical analysis and study of historical data related to emergency responses. Other buttons are also contemplated. For example, the screen may include a button to control or operate a mechanical actuator. In one embodiment, a button controls a lock on an entry door. Actuation of the button toggles the lock from a locked to an unlocked position.
• In one embodiment, the database is implemented using Extensible Markup Language (XML), developed by the World Wide Web Consortium (W3C). XML, a variant of HTML, allows system designers to create customized tags for defining, transmitting, validating and interpreting data between different applications and organizations. Using XML, for example,[0060]central station160 can post a website indicating that a burglary is in process, and later, a police officer using a wireless browser, can upload data to the website providing a description of the getaway car. In this example, additional data is posted to the website using customized tags. The database application running on a processor atcentral station160 need not be compatible with the browser software executing on the processor used by the police officer.
• FIG. 4 illustrates one embodiment of the present subject matter. In the embodiment shown,[0061]central station160 includesserver164. In one embodiment,server164 includes the database generated by the telecommunication operators ofstation160.Server164, linked tocentral station160 bycommunication link162, provides hosting services fordatabase200. In the embodiment shown,web page141, having a particular URL address, displays the content ofdatabase200. For example, in one embodiment,page141 includes subscriber account information. In one embodiment,page141 also includeshyperlink142, which, when selected, causes the browser to display the content ofweb page143. In one embodiment,web page143 provides additional information, such as for example, a real time video depiction or graphical illustration of a building layout. In one embodiment, access to the web pages posted byserver164 requires entry of a valid password, or key. In various embodiments, holders of valid passwords, or keys, include the homeowner (or subscriber), selected PSAP personnel, or others.
• A homeowner or subscriber may choose to access the web page in order to assess the outcome of a particular emergency call. For example, data available at the web page may show indicate the response time before arrival of the police or fire department. Such information may also be valuable for municipalities in evaluating the adequacy of their emergency services. Other information may be made available to the homeowner, including notes from a responding police officer.[0062]
• Other applications of the present system are also contemplated. In addition to alarm services, one embodiment of the present system facilitates card access systems. For example, in one embodiment, an attempt to gain access to a secure area triggers the creation and posting of an encrypted database on a network. Those having security to view the database, using the network, are then able to view the database and arrest movement within the secured area, using a wired, or wireless, communication channel to operate electromechanical equipment and actuators.[0063]
• In one embodiment, medical or health information is provided to emergency service providers using the present system. Many facilities or institutions maintain medical or health information for participants. For example, elderly care residences, managed care facilities and a medical care facilities typically maintain a database reflecting individual patient health or medical information. Also, penal institutions often maintain health records for inmates. In one embodiment of the present system, data maintained by such institutions can be merged with data corresponding to an emergency event and disseminated using a network. Responding service providers are then able to access the medical history and provide care tailored to the individual needs of the patient.[0064]
• In one embodiment, the database of information is updated as new information is received. Multiple sensors or detectors in a security system can provide updated information during the course of an emergency event at a protected premises. The updated information may enable a more efficiently targeted response to the emergency event. Also, as additional information concerning an unmonitored event is received, the information can be posted on the network for the benefit of service providers. Real time updates of information posted to the network ensures that field response personnel have as much information as possible with which to tailor their response.[0065]
• In one embodiment of the present system, the homeowner, or subscriber provides a verification signal to indicate that the emergency signal corresponds to a genuine emergency and not a false alarm. Security alarms signals are often associated with false alarms. By providing homeowner verification with the alarm signal, it is believed that emergency personnel will provide better emergency response services. In one embodiment, the website also includes contact information to allow a responding party to immediately establish communication with the homeowner. For example, the website may include a hyperlink button to talk with the homeowner using the Internet. Emergency personnel may communicate with the homeowner and receive information that can further assist in tailoring a suitable response to the emergency situation. By way of example, the homeowner may be able to provide information as to the contents of a building to fire department personnel.[0066]
• Various means of verifying an alarm signal are contemplated, including those illustrated in FIGS. 5A-5E. In FIGS. 5A-5E,[0067]sensor590 may be an individual security sensor or it may be a complete security system. In addition,sensor590 may be a smoke detector, fire detector, or other sensor of danger that threatens property or humans.Homeowner580 may be a property owner, landlord, tenant, or other person authorized to take action with respect to the particular premises monitored bysensor590 or otherwise empowered to confirm or deny an emergency condition.
• At FIG. 5A, alarm signal[0068]500 fromsensor590 is directed tocentral monitor station160.Central monitor station160 then sendsmessage520 to homeowner580 (or other responsible party) along with a request for a reply. Reply525 fromhomeowner580 may include a confirmation of the alarm, denial of the alarm, or it may include additional information or particular instructions. Reply525 is received bycentral monitor station160, and where appropriate, emergency services are dispatched usingPSAP120 in accordance with information, or instructions, received fromhomeowner580.PSAP120 receives the request for dispatch onlink530.
• At FIG. 5B,[0069]alarm signal500 is sent tocentral monitor station160 which then bundles appropriate dispatch information with the alarm signal and forwardsmessage535 tohomeowner580. Rather than replying tocentral monitor station160,homeowner580 confirms the emergency by forwarding the dispatch information directly toPSAP120 for furtherprocessing using link540.
• At FIG. 5C,[0070]alarm signal510 is sent tohomeowner580 before delivery tocentral monitor station160.Homeowner580 confirms the alarm signal by the act of forwarding the signal tocentral monitor station160 usinglink545.Homeowner580 may forward additional information as well.Central monitor station160, after having received the signal, then arranges the dispatch of emergency services by contactingPSAP120 usinglink550.
• At FIG. 5D,[0071]alarm signal510 is directed tohomeowner580 and then forwarded, if confirmed, to a dispatch service, such asPSAP120 usinglink555. In this embodiment, the central monitor station is omitted.
• At FIG. 5E,[0072]alarm signal510 is sent tohomeowner580 and if confirmed byhomeowner580, tocentral monitor station160 usinglink560.Central monitor station160 replies tohomeowner580 with appropriate dispatchinformation using link565.Homeowner580 then forwards the alarm signal and dispatch information received fromcentral monitor station160 toPSAP120 or other service.
• In one embodiment,[0073]homeowner580, or other responsible user or party, receives an e-mail message including a request for confirmation of an alarm signal. The message provides one or more user selectable hyperlinks or control buttons. The user is prompted with a question and given an opportunity to select a button, or hyperlink, with which to respond. In one embodiment, the buttons are labeled “confirm” and “deny” and the question calls for the user to authenticate an alarm signal. If the user selects the “confirm” button, then parties responding to the emergency, or alarm, can proceed with confidence that it is unlikely to be a false alarm. Furthermore, the responding party may opt to select a button appearing on their screen which submits a request to engage in bidirectional communications with the user.
• In one embodiment, video information is presented using the website. The output signal of a video camera at the emergency site is coupled to a communication network. The video is captured, or streamed, from the network to the website accessible to a responding party.[0074]
• In addition to those presented in FIGS. 5A-5E, various other combinations of messages and signal routing are also contemplated. In the foregoing examples, the alarm signal, message, or the reply, may be transmitted using wired or wireless systems. For example, the alarm signal may be transmitted from the security sensor to the central station using a public switched telephone network and the message to the homeowner may use a wireless two-way pager or cellular telephone protocol. In addition, the communication between the PSAP and the central station may proceed using one communication protocol and the communication between the PSAP and a police officer, or other responding party, may use a second communication protocol.[0075]
CONCLUSION
• Although specific embodiments have been illustrated and described herein, it will be appreciated by those of ordinary skill in the art that any arrangement which is calculated to achieve the same purpose may be substituted for the specific embodiment shown. This application is intended to cover any adaptations or variations of the present invention.[0076]

Claims (27)

1-33. (Canceled).

34. A method comprising:

receiving a request for emergency service;

selecting a provider to satisfy the request;

generating browser accessible data as a function of the request; and

communicating the request and the browser accessible data to the selected provider.

35. The method ofclaim 34 further including authorizing the selected provider to access the browser accessible data.

36. The method ofclaim 34 wherein generating browser accessible data includes posting data to a website.

37. The method ofclaim 34 wherein generating browser accessible data includes posting data to an Internet website.

38. The method ofclaim 34 wherein generating browser accessible data includes encoding data.

39. The method ofclaim 34 wherein generating browser accessible data includes storing data received in the request for emergency service.

40. The method ofclaim 34 wherein generating browser accessible data includes decoding data received in the request for emergency service.

41. The method ofclaim 35 wherein authorizing the selected provider to access the browser accessible data includes allowing the selected provider to post information to the browser accessible data.

42. The method ofclaim 34 further including notifying the provider upon receipt of the request for emergency service.

43. The method ofclaim 42 wherein notifying includes transmitting a wireless message.

44. A system comprising:

means for receiving an emergency request for aid;

means for generating browser accessible data as a function of the request for aid; and

means for authorizing a selected provider to access the browser accessible data.

45. The system ofclaim 44 wherein the means for receiving the emergency request for aid includes a telephone.

46. The system ofclaim 44 wherein the means for generating browser accessible data includes a processor having suitable programming.

47. The system ofclaim 44 wherein the means for authorizing the selected provider to access the browser includes an audio communication channel.

48. The system ofclaim 44 wherein the means for authorizing the selected provider to access the browser includes a telephone.

49. The system ofclaim 44 wherein the means for authorizing the selected provider to access the browser accessible data includes an electronic messaging service.

50. The system ofclaim 44 wherein the means for authorizing the selected provider to access the browser accessible data includes an e-mail service.

51. An article having a machine accessible storage medium including stored data, wherein the stored data, when accessed, results in a machine performing the method of:

generating a database of information as a function of a received request for emergency aid;

associating the database with a browser accessible address;

granting access to the database to a selected provider; and

denying access to the database to a non-selected provider.

52. The article ofclaim 51 wherein generating the database includes accessing a look-up table.

53. The article ofclaim 51 wherein generating the database includes encoding audible data.

54. The article ofclaim 51 wherein associating the database with the browser accessible address includes posting the database to the browser accessible address;

55. The article ofclaim 51 wherein granting access includes transmitting a key via a wireless communication channel.

56. The article ofclaim 51 wherein granting access includes transmitting a key via electronic messaging.

57. The article ofclaim 51 wherein granting access includes transmitting a key via electronic mail.

58. The article ofclaim 51 wherein denying access includes encrypting the database.

59. The article ofclaim 51 wherein denying access includes restricting access to the database.

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