US20030195786A1 - Computer-implemented system for human resources management - Google Patents

Abstract

A system and method for testing and/or evaluating employees or potential employees is disclosed. A computer arranges a plurality of applicants in a stack ranked table. The table may rank or re-rank applicants against each other, from best to worst, after successive screening, selecting, and/or interviewing stages for a particular job. Performance evaluations of hired workers may be fed back to the computer for adjusting the system and method. Competencies shown to be predictive of successful performance of a given type of job are tested for at various stages in an online testing system.

Description

• This application claims the benefit of U.S. Provisional Patent Application No. 60/211,044, filed Jun. 12, 2000.[0001]
BRIEF DESCRIPTION OF THE DRAWINGS
• FIG. 1 provides a block diagram of an exemplary system in accordance with the present invention.[0002]
• FIG. 2 illustrates a process for testing and evaluating job applicants in accordance with an embodiment of the present invention.[0003]
• FIG. 3 depicts a hiring procedure in accordance with one embodiment of the invention.[0004]
• FIG. 4 is a block diagram of a process employing feedback.[0005]
• FIG. 5 diagrams an online system in accordance with one embodiment of the invention.[0006]
• FIG. 6 shows an example of a web-based presentation for a screening solution.[0007]
• FIG. 7 shows an example of a stack ranked table.[0008]
• FIG. 8 shows an example of a screening solution question presented to an applicant taking a screening solution test over the Internet.[0009]
• FIG. 9 shows an example of a structured interview guide for use in an interview solution.[0010]
• FIG. 10 illustrates procedural steps that may be followed in a web-based applicant system according to an embodiment of the present invention.[0011]
• FIG. 11 illustrates procedural steps that may be followed in a web-based selection solution according to an embodiment of the present invention.[0012]
• FIG. 12 illustrates procedural steps that may be followed by an employer according to an embodiment of the present invention.[0013]
• FIG. 13 illustrates a human capital management life-cycle.[0014]
DETAILED DESCRIPTION
• A system for testing a job applicant provides a computerized stack ranking of multiple applicants, predictive of the comparative levels of successful job performance. The predictive stack ranking may be used as a dynamic interactive filter with a pool of applicants over the course of the evaluation or employment process. The system may utilize a communications network to communicate between an applicant terminal and a system server.[0015]
• The system may be used for example for screening, selecting, retaining, assigning, or analyzing the job applicant. The job applicant can for example be a new job applicant, an employee seeking to retain a job, an employee seeking a different job in the same organization, or an employee being evaluated for retention, re-assignment, or promotion. Applicants may or may not know they are being evaluated.[0016]
• Once an applicant becomes an employee, the system may collect data regarding the employee for use in a feedback loop informing the online hiring process and improving the accuracy of the predictive stack ranking. For example, the data may indicate the employer's rating of the employee's actual job performance. Such a rating can be cross-checked against the answers that the employee gave during the application process. The cross-checking can be used as feedback to refine the questions and evaluation criteria used at each stage of the hiring process. For example, the cross-checking may be analyzed to select from among many questions a small subset having high predictive value. The small subset can then be used in a quick initial screening stage. Or, the small subset can be given greater weight than other questions in a computerized stack ranking of candidates.[0017]
• FIG. 1 provides a block diagram of an exemplary system in accordance with the present invention. A job applicant can use[0018]applicant terminal102 to communicate overnetwork104 withsystem server106.Applicant terminal102 may for example be a telephone handset, a personal computer, a workstation, a handheld wireless device such as those marketed under the trademarks PALM or HANDSPRING, or a Wireless Application Protocol enabled device such as a mobile phone.Network104 may for example be the Internet, the World Wide Web, a wide area network, a local area network, a telephone network, a wireless communication network, a combination thereof, or any other link capable of carrying communications between an applicant terminal and a server.
• [0019]System server106 employs atesting computer program108 and has access to ascoring database110.System server106 communicates withapplicant terminal102 in accordance with instructions from testingcomputer program108.
• [0020]System server106 may communicate withemployer server112 overnetwork104 or overdirect link114.System server106 is shown as a unitary server, but may be a distributed computing platform.
• An applicant terminal may be remote from, or co-located with,[0021]system server106 and/oremployer server112. For example,applicant terminal102 may be located at a job applicant's home,applicant terminal116 may be located at a job fair or employment office, andapplicant terminal120 may be located at an employer's location.
• [0022]Partner server121 may be linked tonetwork104 andsystem server106 to facilitate integration of a business partner seeking to participate in the system of FIG. 1.
• [0023]System server106 may pose questions to a job applicant located at an applicant terminal, receive responses from the job applicant, and score the answers in accordance with scoringdatabase110. The scoring may take place in real time, i.e., while the applicant is still online, and may be reported in the form of a comparative stack ranking of multiple applicants. The stack ranking may be delivered fromsystem server106, over eithernetwork104 ordirect link114, toemployer server112.
• Scoring of each answer by[0024]system server106 may be instant, i.e., before the next question is answered. Thus, adaptive testing techniques may be implemented overnetwork104. For example, the answers given by an applicant atapplicant terminal102 to questions propounded early in a test may determine which questions are propounded bysystem server106 to the applicant later in the same test. In addition, if an applicant atterminal102 provides an unacceptable answer to a disqualifying “knock-out” question,server106 may immediately terminate the test.
• These same adaptive testing principles may be applied to a software program used to support a real time interview, either in person or over a communications network. For example, an employer conducting an oral interview in person or over a telephone can enter a candidate's oral answer into[0025]employer terminal124, which then communicates the answer tosystem server106, which in turn suggests viaemployer terminal124 the next question for the employer to ask the interviewee.
• The system may test an online applicant for any competency desired, in any sequence. The tested competencies may be abilities, traits, knowledge, skills, etc., that have been proven relevant to and predictive of successful job performance. By way of example and not limitation, the following competencies may be tested:[0026]
• 1. dependability[0027]
• 2. agreeableness[0028]
• 3. critical thinking[0029]
• 4. problem solving ability[0030]
• 5. talkativeness[0031]
• 6. assertiveness[0032]
• 7. gregariousness[0033]
• 8. persuasiveness[0034]
• 9. achievement[0035]
• 10. education[0036]
• 11. experience[0037]
• 12. customer service orientation[0038]
• 13. customer focus[0039]
• 14. conscientiousness[0040]
• 15. self-confidence[0041]
• 16. motivation[0042]
• 17. revenue focus[0043]
• 18. cognitive ability[0044]
• 19. leadership[0045]
• 20. decision making[0046]
• 21. flexibility[0047]
• 22. commitment[0048]
• 23. learning ability[0049]
• 24. dedication[0050]
• 25. tenacity[0051]
• 26. number of jobs held[0052]
• 27. length of time in job(s)[0053]
• 28. working with information[0054]
• 29. supervisory potential[0055]
• 30. judgment[0056]
• 31. leadership[0057]
• 32. coaching skills[0058]
• 33. teamwork[0059]
• 34. interpersonal skills[0060]
• 35. business leadership[0061]
• 36. leadership motivation[0062]
• 37. self-leadership[0063]
• 38. interpersonal leadership[0064]
• 39. communication skills[0065]
• 40. management potential[0066]
• 41. likelihood of retention[0067]
• 42. self-control[0068]
• 43. energy[0069]
• 44. executive potential[0070]
• 45. listening orientation[0071]
• 46. language skills (English, etc.)[0072]
• 47. verbal reasoning[0073]
• 48. spatial ability[0074]
• 49. interest[0075]
• 50. motivation[0076]
• Typically,[0077]system server106 tests for certain ones of the competencies that have been proven to be predictive of successful performance of the type of job for which the applicant is being considered. The results of the testing are tabulated in a stack ranked table. The stack ranked table may rank a number of applicants against each other and list them in order, from first to last. The table may also present other information for each applicant. The other information may include, by way of example and not limitation:
• 1. Name[0078]
• 2. Identifying number (e.g. social security number).[0079]
• 3. Score achieved at various stages for various competencies.[0080]
• 4. Recommendation (or not) to continue the hiring process beyond each stage[0081]
• 5. Link to application information (e.g. address, resume details)[0082]
• 6. Contact information (phone number, e-mail address, mailing address, etc.)[0083]
• 7. Date of application[0084]
• 8. Success or failure in complying with knockout requirements for the job[0085]
• 9. Screening solution scores, presented as percentiles[0086]
• 10. A calculated recommendation to proceed or not to proceed with the applicant[0087]
• 11. Results (by competency) of the selection solution[0088]
• 12. Link to allow manual entry of the test answers if not done on computer directly by the applicant[0089]
• 13. A calculated recommendation to hire or not hire based on a weighted overall score of selection competencies (or other factors the hiring company wishes to use and that are approved as statistically valid and legally defensible)[0090]
• 14. Additional columns for storage of data from a structured behavioral interview[0091]
• 15. Additional columns for storage of data from other decision-making processes such as drug testing, reference checks, or medical exams.[0092]
• A process for testing and evaluating job applicants may be described with reference to FIG. 2. Generally, applicant testing[0093]201 includes providing a test to a job applicant and scoring the applicant's answers. The test may be administered online or it may be administered manually off-line. Scores are entered into a system for calculating a stack ranked table. Predictive stack ranking202 generally includes ranking a job applicant against other job applicants in order from first to last or other comparative ranking. The other job applicants may be current job applicants, past job applicants, or fictional job applicants.
• FIG. 3 depicts a hiring procedure in accordance with one embodiment of the invention.[0094]Announcement302 may be an online job announcement such as a web page with an “apply now” hyperlink icon. The web page may reside on an employer's website or an employment agency website, for example. Or, an online job announcement may be a recorded announcement on a menu-driven telephone voice processing system. Alternatively,announcement302 may be an offline job announcement such as a newspaper advertisement.
• In response to[0095]announcement302, an interested job applicant requests administration ofscreening test304.Screening test304 may be remotely administered and scored online, with the scores being automatically provided topredictive stack ranking306. Alternatively,screening test304 may be administered manually with paper and pencil, and then graded by hand or machine, with the scores being provided topredictive stack ranking306. The predictive stack ranking may for example be constructed bysystem server106 oremployer server112.
• Predictive stack ranking[0096]306 totals the graded answers according to particular competencies known to be relevant to successful job performance. Predictive stack ranking306 may be administered by a computer processor located atsystem server106, for example. Predictive stack ranking306 may give different weight to different questions, and may at any stage immediately disqualify an applicant providing an unacceptable answer to a “knock-out” question. Predictive stack ranking306 may rank the applicant in order against other job applicants in a table. Predictive stack ranking306 may be used to decide which applicants to invite for the next stage,selection test308.
• [0097]Selection test308 is preferably conducted under supervised conditions. For example,selection test308 may be administered in person. An in-person test may take place at a job fair, an employer's location, a job site, or an employment agency. An in-person test may include verification of the job applicant's identity, such as by examination of a photo identification document produced by a test-taker.Selection test308 may be administered online or manually. Supervised conditions typically include observation of the test-taker during administration of the test. The answers toselection test308 are graded and the results are incorporated inpredictive stack ranking306.
• Predictive stack ranking[0098]306 may then update a previously created entry for the applicant and rank or re-rank the applicant in order against other job applicants. After this is accomplished, the highest ranking applicants may be invited forinterview310.
• [0099]Interview310 may be structured or unstructured, online or in person. Ifinterview310 is structured, a program leads the interviewer through the interview by suggesting questions one at a time. The program may be a list of questions written on paper or it may be a computer program resident for example insystem server106. The program suggests questions that are predetermined to be valid, i.e., proven to be associated with successful job performance and legally permitted. The interviewer can input the answers and/or a score for the answers, either after each answer or at the conclusion of the interview. This can be done viaemployer terminal124, for example.
• [0100]Interview310 results in an interview score being provided topredictive stack ranking306. Predictive stack ranking306 is revised to reflect the interview score. In particular, the relative rank of the job applicants is reassessed.
• FIG. 4 is a block diagram of a process employing feedback.[0101]Test design402 is initially performed using industry-accepted standards.Test administration404 tests and scores job applicants and/or incumbents.Employee performance evaluation406 measures actual job performance of the applicant or incumbent after holding the job for a period of time. This information is fed back totest design402 and/ortest administration404.Test design402 may be revised to delete questions which were not predictive of successful job performance. This can be done for example by deleting questions whose answers bore no relation toperformance evaluation406 for a statistically valid sample.Test administration404 may be revised by adjusting the weight given to certain questions or answers that showed an especially strong correlation toemployee performance evaluation406. For example, iftest administration404 is associated with predictive stack ranking306, feedback fromemployee performance evaluation406 may help determine how various job applicants are comparatively ranked against each other.
• FIG. 5 diagrams an online computer based system[0102]500 in accordance with one embodiment of the invention.Box502 represents a job vacancy with a requirement for an online screening and selection solution. The vacancy can come to the attention of a potential job applicant in a number of ways.
• For example,[0103]box504 represents an online application via a hiring company's own website. A company offering a job may post a vacancy announcement on the company's website and invite job seekers to apply by clicking on an icon labeled “apply here” or the like.Box506 represents a similar posting on an online job board.Box508 represents candidates given a Uniform Resource Locator (URL) directly by the company. This may occur when the company offering a job identifies a potential candidate. Box510 represents a media advertisement including a URL for a job. Thus, job seekers observing the advertisement can direct their browsers to the indicated URL.
• At job fair[0104]512, job seekers may be provided a URL associated with the company or the particular vacancy. Paper-and-pencil measures could also be used at job fairs and entered into the system. A computer terminal may be provided for use of job seekers at job fair512, enabling job seekers to participate in the online system.Box514 represents an executive search via a recruiter network. Job seekers relevant to the search are identified in recruitmentfirm applicant database516.Database516 can link to a URL associated with the job.
• Preferably, no matter how a potential applicant becomes aware of or identified for a job opening in system[0105]500, the potential applicant is considered atdecision520.Decision520 asks whether applicant has completed the requiredscreening solution524. If not, the applicant at box522 is given via e-mail, mail, or in person, a URL for assessment. For example, system500 may send an e-mail message to a potential applicant, the e-mail message inviting the potential applicant to apply forvacancy502 by directing a browser to a screening solution URL provided in the e-mail message. Alternatively, when a potential applicant is visiting a website at whichdecision520 determines that the required screening solution has not been completed, the website host can provide a link to a web page identified by the screening solution URL.Decision520 may be based on a potential applicant's name, e-mail address, and/or other identifying information.
• [0106]Screening solution524 is administered via the Internet and is hosted at the screening solution URL mentioned above.Screening solution524 asks screening questions to ascertain if the applicant has the basic qualifications to do the job. These are based on questions typically asked by recruiters but which are statistically validated over time to ensure they are legally defensible and predictive. The questions may include a combination of biodata and personality measures. They may include self-assessments of skill levels appropriate to the job requirements.Screening solution524 requires applicants to transmit elicited information over the Internet. A possible example of a web-based presentation forscreening solution524 is illustrated in FIG. 6. Screen shot600 shows a portion of the presentation.
• Once completed,[0107]screening solution524 providesapplicant feedback540 and conveys applicant details and screening scores to stack ranked table of applicants530.Applicant feedback540 may provide a message to the online applicant indicating that the screening solution is complete, that the applicant has passed or failed the screening stage, and that the applicant may or may not be contacted in due course. Other information may also be provided to the applicant in the feedback pages, like a realistic job preview, recruiter phone number, scheduling information, etc.
• Once an applicant has completed the screening solution, system[0108]500 ranks the applicant in comparative order against other applicants in stack ranked table of applicants530. A certain number or percentage of applicants in table530 will be chosen for further consideration. For example, the applicants ranking among the top five of all applicants ranked in table530 may be chosen for advancement in the system at this juncture. Information identifying the chosen applicants will be included on a “short list” as indicated bybox536.
• The short list chosen at[0109]box536 is transmitted toselection solution538, at which the advancing applicants are invited to answer selection questions.Selection solution538 asks additional questions and requires an advancing applicant to input answers. Preferably, the applicant completesselection solution538 while sitting at a terminal located at one of the company's locations. The terminal communicates over the Internet with a website set up to administer the selection solution.
• At the conclusion of[0110]selection solution538,applicant feedback540 is provided from the website to the applicant, and applicant details andscores541 are incorporated in stack ranked table530.Feedback540 may optionally include a sophisticated report on the applicant's strengths and weakness. The applicant may then be directed to an appropriate web page chosen by the hiring company. One page may indicated successful completion and a second page may indicate failure. The appropriate web page may suggest other openings appropriate to the applicant's test responses and may provide hyperlinks the applicant can use to initiate the application process for these other openings.
• Once stack ranked table[0111]530 re-ranks the applicants as a result ofselection solution538, some applicants are invited to participate ininterview solution542. For example, the top three applicants as ranked by table530 afterselection solution538 may be invited for an in-person interview. Because the selection solution is preferably in instant communication with stack ranked table530, the interview invitation may be extended immediately at the conclusion of the selection solution.
• [0112]Interview solution542 is preferably a structured interview, with questions provided via the Internet to the interviewer at the company's location. The interviewer reads the provided questions and reports a score over the Internet from the company's location for incorporation in stack ranked table530. Benchmark performance anchors may assist the interviewer in grading the applicant's responses.
• [0113]Interview solution542 can be designed according two exemplary models. In a first model, an employer is provided with standard interview guides for several job types as well as the competency templates for these types so that the employer can build variations to meet specific needs. In a second model, an employer can build new interview guides and new competency templates. In the second model, the employer has access to the full array of work-related competencies and associated questions in a comprehensive question bank.
• In ranking applicants, stack ranked table[0114]530 may consider a combination of different biographical, personality, behavioral, and other appropriate information and competencies. In addition to the comparative ranking, table530 may indicate for each applicant a yes/no recommendation, a percentage likelihood of successful job performance, biographical information not used for evaluative purposes, and so forth.
• Stack ranked table[0115]530 may be developed by grading the various solution stages with a computer implementing the following algorithm. First, search for disqualifying answers to “knock-out” questions. Second, give points for answers matching those of the previously hired candidates who achieved a successful performance evaluation. Third, deduct points for answers matching those of the previously hired candidates who received an unsuccessful performance rating. Fourth, multiply the added or subtracted points by any weighting assigned each question. Fifth, sum the points for all questions related to a given competency. Sixth, compare the summed points for each competency to norms of either the job-holders in the company or a wider population. Seventh, predict performance of the applicant as a worker in the job, based on the business outcomes identified by the hiring company and the competencies that contribute to those outcomes.
• A final selection is made based on stack ranked table[0116]530. Preferably, the selection is transmitted over the Internet to the company, enabling the company to make an offer to the selected applicant(s). For example, if there is only one opening, an offer may be extended to the applicant ranked highest by stack ranked table530. If the applicant accepts the offer, the applicant is employed by the company. If the applicant declines, the next highest ranked applicant in stack ranked table530 is offered the job. If a plural number of openings exist, that number of applicants may be selected off the top of stack ranked table530 and offered the job. If one of the applicants declines, the next highest ranked applicant in stack ranked table530 is offered the job. Data from stack ranked table530 is forwarded todata warehouse534.
• The performance of successful applicants is monitored during their employment. At[0117]box550, performance data for successful applicants are collected at a later date, and sent todata warehouse534.
• Data collected at[0118]data warehouse534 are used for research and development and for reporting purposes. For example, functions enabled by storing comprehensive data generated by system500 may include:
• a. Storage of question level responses from applicants for jobs. This can be used for re-checking of applicant information (auditing etc.) and for research to develop new solutions and questions.[0119]
• b. Reporting on Equal Employment Opportunity Commission requirements. Data on ethnicity etc. can be stored to enable an employer to comply with reporting requirements to government agencies.[0120]
• c. Source of data for designing new solutions including data on the nature of the job and the competencies that are required by the role (job analysis). This data is collected using online assessments.[0121]
• d. Source of data for statistical research on correlation between the solutions and their predicted outcomes for applicants, and the actual outcomes for employees who were hired (validation studies).[0122]
• e. Design of solutions other than recruitment related solutions.[0123]
• f. Reporting of usage volumes for billing and financing accounting purposes.[0124]
• Because system[0125]500 preferably uses instant communications, adaptive testing techniques may be implemented online. An applicant's failure to overcome hurdles in a given solution will deliver a different path through the solution than that of a successful applicant. The degree of advancement of a given applicant through system500 may result in different charges to the company from a solutions provider. For example, a solutions provider that hosts a website supportingscreening solution524,selection solution538, andinterview solution542 may charge the hiring company the following amounts: one dollar for every applicant completing only the screening solution, five dollars for every applicant advancing only to the end of the selection solution, ten dollars for every applicant rejected after the interview solution, twenty dollars for every applicant offered a job, and fifty dollars for every applicant accepting an offer.
• In practice, any of the various stages ([0126]screening solution524,selection solution538, and interview solution542) may be skipped, re-ordered, combined with other stages, or eliminated. Or, a short telephone interview may be structured early in the process to quickly screen applicants.
• In a preferred embodiment, the questions to be asked at the various stages are selected for a particular type of job being offered in accordance with a proven relationship with desired business outcomes. Business outcomes can for example include: level of sales, customer satisfaction, quality measures such as fault rates, retention and tenure of employment, time keeping, learning ability, progression to more senior roles over time, and supervisor ratings of behavioral success. The particular type of job is defined in conjunction with the U.S. Department of Labor “O*NET” classification system. Some types of jobs might include customer service, technical, professional, or managerial. Various competencies are determined to be associated with desired business outcomes for a given type of job. These competencies are tested for at various solution stages with appropriate questions.[0127]
• The appropriate competencies, questions, scoring, weighting, and ranking factors for a new job can be designed from historical tests for existing jobs, by applying statistical techniques and using the gathering of data on the Internet to ensure rapid validation of the new assessment solution. Confirmatory job analysis is used to determine the appropriateness of solutions for a particular job.[0128]
• FIG. 7 shows an example of a stack ranked table. Computer screen shot[0129]700 illustrates a sample stack ranked table730 for a customer service job. Various tabs permit viewing of data generated by each solution stage.Tab702 revealsdata703 from a screening solution,tab704 revealsdata705 from a selection solution,tab706 revealsdata707 from an interview solution, andtab708 reveals all results. In screen shot700,tab708 is selected.
• Section[0130]709 of screen shot700 shows general information about each applicant, including current rank710, a link712 to application information (not shown), last name714, first name716, and application date718.
• Screening[0131]solution data703 includes anindication720 of whether each applicant successfully passed the knockout requirements for the job.Data703 also includes scores on certain competencies such as educational and work relatedexperience722,customer service orientation724, and self-confidence726.Column728 indicates whether each applicant is recommended to advance beyond the screening stage.
• [0132]Selection solution data705 includes scores on certain competencies such ascustomer focus732, conscientiousness734, and problem solving736.Column738 indicates whether each applicant is recommended to advance beyond the selection stage.
• Additional information (not shown) may include columns for storage of data from other decision-making processes such as drug testing, reference checks, or medical exams.[0133]
• FIG. 8 shows an example of a screening solution question presented to an applicant taking a screening solution test over the Internet. In screen shot[0134]800, simulatedcustomer contact record802 is presented to the applicant. The applicant is askedquestion804, and is required to click on a circle next to one of the answers.Question804 may test for a competency in working with information, for example.
• FIG. 9 shows an example of a structured interview guide for use in an interview solution. As illustrated, the interview guide is being presented online on a computer screen to an interviewer conducting an interview with an applicant. Screen shot[0135]900 showsinterview item902 for a sample customer service job. The customer service job opening is for a call center position, and revenue focus has been identified as a relevant and predictive competency.Item902 elicits from the applicant asituation904, the applicant'sbehavior906 in the situation, and theoutcome908 reported by the applicant. The interviewer can grade the applicant's responses toitem902 by marking ascore910 from 1 to 10.
• FIG. 10 illustrates procedural steps that may be followed in a web-based applicant system according to an embodiment of the present invention.[0136]
• FIG. 11 illustrates procedural steps that may be followed in a web-based selection solution according to an embodiment of the present invention. For example, these steps may follow those illustrated in FIG. 10.[0137]
• FIG. 12 illustrates procedural steps that may be followed by an employer according to an embodiment of the present invention.[0138]
• The following tables provide examples of screening solutions and selection solutions designed for different types of jobs. The tables show components (competencies) shown to be relevant to successful performance of each job type. In the tables, some components are considered required, and others are considered optional.[0139]
• Table One may be used for entry level and general skill jobs:[0140]

  TABLE ONE
  Entry/General Skilled Solutions

  	Solution
  	Component	Definition	Items

  Screening 7-10 Minutes

  Required	Educational and	Measures potential for success in	15
  	Work-Related	entry-level jobs across industry
  	Experience	type and functional area. Scores
  		on Education and Work-Related
  		Experience are derived from
  		candidates' responses to
  		questions regarding
  		developmental influences, self-
  		esteem, work history and work-
  		related values and attitudes.
  	Self-Confidence	This component references: be-	7
  		lief in one's own abilities and
  		skills and a tendency to feel
  		competent in several areas.
  Optional	Decision Making/	Measures potential for success in	8
  	Flexibility	entry level positions. Scores on
  		Decision Making and Flexibility
  		are derived from candidates'
  		responses to questions regarding
  		developmental influences, self-
  		esteem, work history and work-
  		related values and attitudes.

  Selection 23-35 Minutes

  Required	Conscientiousness	This component is designed to	65
  		predict the likelihood that
  		candidates will follow company
  		policies exactly, work in an
  		organized manner, return from
  		meals and breaks in the allotted
  		time, and keep working, even
  		when coworkers are not
  		working.
  	Retention	Measures commitment,	44
  	Predictor	impulsiveness, responsibility,
  		and motivation. It predicts the
  		likelihood that a new hire will
  		remain on the job for at least
  		three months.
  Optional	Learning Ability	This component measures the	54
  		tendency to efficiently and	(12
  		effectively use numerical and	minute
  		analytical reasoning. This	timer)
  		competency is characterized by
  		the ability to learn work-related
  		tasks, processes, and policies.

• Table Two may be used for customer service jobs:[0141]

  TABLE TWO
  Customer Service Solution

  	Solution
  	Component	Definition	Items

  Screening 8-10 Minutes

  Required	Educational and	Measures potential for success in	15
  	Work-Related	customer service jobs. Scores on
  	Experience	Education and Work-Related
  		Experience are derived from
  		candidates responses to
  		questions regarding develop-
  		mental influences, self-esteem,
  		work history and work-related
  		values and attitudes.
  	Customer Service	Designed to predict the likeli-	20
  	Orientation	hood that candidates will show
  		persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search
  		for information or products for
  		customers.
  Optional	Self-Confidence	This component references: be-	7
  		lief in one's own abilities and
  		skills and a tendency to feel
  		competent in several areas.

  Selection 17-29-37 Minutes

  Required	Customer Focus	Designed to predict the likeli-	32
  		hood that candidates will show
  		persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search for
  		information or products for
  		customers.
  	Conscientiousness	This component is designed to	65
  		predict the likelihood that
  		candidates will follow company
  		policies exactly, work in an or-
  		ganized manner, return from
  		meals and breaks in the allotted
  		time, and keep working, even
  		when coworkers are not
  		working.
  Optional	Learning Ability	This component measures the	54
  		tendency to efficiently and ef-	(12
  		fectively use numerical and	minute
  		analytical reasoning. This com-	timer)
  		petency is characterized by the
  		ability to learn work-related
  		tasks, processes, and policies.
  Optional	Retention	Measures commitment, im-	44
  	Predictor	pulsiveness, responsibility, and
  		motivation. It predicts the
  		likelihood that a new hire will
  		remain on the job for at least
  		three months.

• Table Three may be used for customer service jobs involving sales:[0142]

  TABLE THREE
  Customer Service Solution: Sales Positions

  	Solution
  	Component	Definition	Items

  Screening 9-15 Minutes

  Required	Educational and	Measures potential for success in	15
  	Work-Related	customer service jobs. Scores on
  	Experience	Education and Work-Related
  		Experience are derived from
  		candidates responses to
  		questions regarding develop-
  		mental influences, self-esteem,
  		work history and work-related
  		values and attitudes.
  	Customer	This component is designed to	20
  	Service	predict the likelihood that
  	Orientation	candidates will show persistent
  		enthusiasm in customer inter-
  		action, apologize sincerely for
  		inconveniences to customers, be
  		patient with customers, tolerate
  		rude customers calmly, and
  		search for information or
  		products for customers.
  Optional	Sales Potential	Designed to predict the likeli-	23
  		hood that candidates will suggest
  		or show alternative solutions
  		based on customer needs, direct
  		conversation toward a
  		commitment/order/sale, show
  		confidence even after a hard
  		refusal/rejection, and strive to
  		close a transaction every time.

  Selection 15-27 Minutes

  Required	Sales Potential	Designed to predict the likeli-	60
  		hood that candidates will suggest
  		or show alternative solutions
  		based on customer needs, direct
  		conversation toward a
  		commitment/order/sale, show
  		confidence even after a hard
  		refusal/rejection, and strive to
  		close a transaction every time.
  	Customer Focus	Designed to predict the likeli-	32
  		hood that candidates will show
  		persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search for
  		information or products for
  		customers.
  Optional	Learning Ability	This component measures the	54
  		tendency to efficiently and ef-	(12
  		fectively use numerical and	minute
  		analytical reasoning. This com-	timer)
  		petency is characterized by the
  		ability to learn work-related
  		tasks, processes, and policies.

• Table Four may be used for customer service jobs in a call center:[0143]

  TABLE FOUR
  Customer Service Solution: Call Center Positions

  	Solution
  	Component	Definition	Items

  Screening 9-11 minutes

  Required	Educational and	Measures potential for success in	15
  	Work-Related	customer service jobs. Scores on
  	Experience	Education and Work-Related
  		Experience are derived from
  		candidates responses to
  		questions regarding develop-
  		mental influences, self-esteem,
  		work history and work-related
  		values and attitudes.
  	Customer Service	Designed to predict the likeli-	20
  	Orientation	hood that candidates will show
  		persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search for
  		information or products for
  		customers.
  Optional	Self-Confidence	This component references: be-	7
  		lief in one's own abilities and
  		skills and a tendency to feel
  		competent in several areas.

  Selection 16-31-39 Minutes

  Required	Customer Focus	This component is designed to	32
  		predict the likelihood that
  		candidates will show persistent
  		enthusiasm in customer inter-
  		action, apologize sincerely for
  		inconveniences to customers, be
  		patient with customers, tolerate
  		rude customers calmly, and
  		search for information or
  		products for customers.
  	Conscientiousness	This component is designed to	65
  		predict the likelihood that
  		candidates will follow company
  		policies exactly, work in an
  		organized manner, return from
  		meals and breaks in the allotted
  		time, and keep working, even
  		when coworkers are not
  		working.
  	Working with	This component is designed to	30
  	Information	predict success in customer	(15
  		service call-center jobs by	minute
  		assessing a candidate's ability	timer)
  		to retrieve information and use it
  		in order to solve problems.
  Optional	Retention	Measures commitment, impul-	44
  	Predictor	siveness, responsibility, and
  		motivation. It predicts the
  		likelihood that a new hire will
  		remain on the job for at least
  		three months.

• Table Five may be used for customer service jobs in a call center involving sales:[0144]

  TABLE FIVE
  Customer Service Solution: Call Center Sales Positions

  	Solution
  	Component	Definition	Items

  Screening 9-15 Minutes

  Required	Educational and	Measures potential for success in	15
  	Work-Related	customer service jobs. Scores on
  	Experience	Education and Work-Related
  		Experience are derived from
  		candidates' responses to
  		questions regarding develop-
  		mental influences, self-esteem,
  		work history and work-related
  		values and attitudes.
  	Customer	Designed to predict the likeli-	20
  	Service	hood that candidates will show
  	Orientation	persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search for
  		information or products for
  		customers.
  Optional	Sales Potential	Designed to predict the likeli-	23
  		hood that candidates will suggest
  		or show alternative solutions
  		based on customer needs, direct
  		conversation toward a
  		commitment/order/sale, show
  		confidence even after a hard
  		refusal/rejection, and strive to
  		close a transaction every time.

  Selection 30 Minutes

  Required	Sales Focus	Designed to predict the likeli-	60
  		hood that candidates will suggest
  		or show alternative solutions
  		based on customer needs, direct
  		conversation toward a
  		commitment/order/sale, show
  		confidence even after a hard
  		refusal/rejection, and strive to
  		close a transaction every time.
  	Customer Focus	Designed to predict the likeli-	32
  		hood that candidates will show
  		persistent enthusiasm in
  		customer interaction, apologize
  		sincerely for inconveniences
  		to customers, be patient with
  		customers, tolerate rude
  		customers calmly, and search for
  		information or products for
  		customers.
  	Working with	This component is designed to	30
  	Information	predict success in customer	(15
  		service call-center jobs by	minute
  		assessing a candidate's ability	timer)
  		to retrieve information and use it
  		in order to solve problems.

• Table Six may be used for jobs in sales:[0145]

  TABLE SIX
  Sales Solutions

  	Solution
  	Component	Definition	Items

  Screening 10-14 minutes

  Required	Educational	Measures potential for success in	15
  	and Work-	customer service jobs. Scores on
  	Related	Education and Work-Related
  	Experience	Experience are derived from
  		candidates responses to questions
  		regarding developmental influences,
  		self-esteem, work history and work-
  		related values and attitudes.
  	Sales Potential	Designed to predict thelikelihood	23
  		that candidates will suggest or show
  		alternative solutions based on
  		customer needs, direct conversation
  		toward a commitment/order/sale,
  		show confidence even after a hard
  		refusal/rejection, and strive to close a
  		transaction every time.
  Optional	Customer	Designed to predict the likelihood	20
  	Service	that candidates will show persistent
  	Orientation	enthusiasm in customer interaction,
  		apologize sincerely for incon-
  		veniences to customers, be patient
  		with customers, tolerate rude
  		customers calmly, and search for in-
  		formation or products for customers.

  Selection 10-25-40 Minutes

  Required	Sales Focus	Designed to predict thelikelihood	60
  		that candidates will suggest or show
  		alternative solutions based on
  		customer needs, direct conversation
  		toward a commitment/order/sale,
  		show confidence even after a hard
  		refusal/rejection, and strive to close a
  		transaction every time.
  Optional	Problem	Measures the tendency to efficiently	10
  	Solving	and effectively use numerical and
  		analytical reasoning. This com-
  		petency is characterized by the ability
  		to solve complex problems, and make
  		reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain
  		complex information to others.

• Table Seven may be used for supervisory jobs:[0146]

  TABLE SEVEN
  Supervisory Solutions

  	Solution
  	Component	Definition	Items

  Screening 10-20 Minutes

  Required	Supervisory	Measures potential for supervisory	10
  	Potential	success across industry type and
  		functional area. Scores on
  		Supervisory Potential are derived
  		from candidates' responses to
  		questions regarding academic and
  		social background, and aspirations
  		concerning work.
  	Judgment	Measures potential for making good	10
  		judgments about how to effectively
  		respond to work situations. Scores
  		on Judgment are derived from
  		candidates' responses to questions
  		regarding situations one would likely
  		encounter as a manager/
  		supervisor.
  Optional	Leadership/	Measures potential for success as a	19
  	Coaching	supervisor. This is done by having
  	Teamwork/	applicants' make judgments about
  	Interpersonal	the most effective teamwork and
  	Skills	leadership behaviors in specific
  		work situations. Scores are
  		determined by comparing their
  		response profiles to the profiles of
  		supervisors who are known to be
  		successful.

  Selection 22-37-52 Mins

  Required	Business	Measures the candidate's thinking	28
  	Leadership	styles. High scorers are likely to
  		have or learn good planning and
  		organizing skills, be innovative,
  		consider issues from multiple
  		perspectives, and create strategies
  		to build their business.
  Required	Leadership	Measures the candidate's desire for	23
  	Motivation	achievement, drive, initiative, energy
  		level, willingness to take charge,
  		and persistence. High scorers are
  		likely to be highly motivated to
  		succeed and to set challenging
  		goals for themselves and others.
  	Self-	Measures the candidate's ability to	32
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and
  		tolerate stress. High scorers are
  		also likely to have a positive attitude,
  		be optimistic about the future, and
  		demonstrate high levels of
  		professionalism.
  	Interpersonal	Measures the candidate's	30
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have
  		potential to develop skills in the
  		areas of employee relations,
  		coaching, motivating, and leading a
  		team.
  Optional	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This
  	Solving	competency is characterized by the
  		ability to solve complex problems,
  		and make reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain
  		complex information to others.

• Table Eight may be used for professional jobs:[0147]

  TABLE EIGHT
  Professional Solutions

  	Solution
  	Component	Definition	Items

  Screening 7 - Minutes

  Required	Dependa-	This competency is characterized by: a	40
  	bility	willingness to behave in expected and
  		agree upon ways; following through on
  		assignments and commitments; keep
  		promises; and accept the
  		consequences of one's own actions.
  	Interpersonal	This competency is indexed by a
  	Skills	tendency to be pleasant, cooperative,
  		and helpful when working with others,
  		as well as flexible in conflict resolution
  		situations.
  	Self-Control	This competency is characterized by
  		the ability to: stay calm and collected
  		when confronted with adversity,
  		frustration, or other difficult situations;
  		and avoid defensive reactions or hurt
  		feelings as a result of others'
  		comments.
  	Energy	This competency is characterized by a
  		preference to stay busy, active, and
  		avoid inactive events or situations.

  Selection 35-50 Minutes

  Required	Business	Measures the candidate's thinking	32
  	Leadership	styles. High scorers are likely to have
  		or learn good planning and organizing
  		skills, be innovative, consider issues
  		from multiple perspectives, and create
  		strategies to build their business.
  	Leadership	Measures the candidate's desire for	35
  	Motivation	achievement, drive, initiative, energy
  		level, willingness to take charge, and
  		persistence. High scorers are likely to
  		be highly motivated to succeed and to
  		set challenging goals for themselves
  		and others.
  	Self-	Measures the candidate's ability to	34
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and
  		tolerate stress. High scorers are also
  		likely to have a positive attitude, be
  		optimistic about the future, and
  		demonstrate high levels of
  		professionalism.
  	Interpersonal	Measures the candidate's	41
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have
  		potential to develop skills in the areas
  		of employee relations, coaching,
  		motivating, and leading a team.
  	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This competency
  	Solving	is characterized by the ability to solve
  		complex problems, and make
  		reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain complex
  		information to others.

• Table Nine may be used for managerial jobs:[0148]

  TABLE NINE
  Managerial Solutions

  	Solution
  	Component	Definition	Items

  Screening 10-20 Minutes

  Required	Management	Measures potential for managerial	10
  	Potential	success across industry type and
  		functional area. Scores on Management
  		Potential are derived from candidates'
  		responses to questions regarding
  		academic and social background, and
  		aspirations concerning work.
  	Judgment	Measures potential for making good	10
  		judgments about how to effectively
  		respond to work situations. Scores on
  		Judgment are derived from candidates'
  		responses to questions regarding
  		situations one would likely encounter as
  		a manager/supervisor.
  Optional	Self-	This component references: belief in	10
  	Confidence	one's own abilities and skills and a
  		tendency to feel competent in several
  		areas.
  	Decision	Measures potential for success as a
  	Making	manager. This is done by having
  		applicants' make judgments about the
  		most effective decisions in specific
  		work situations. Their potential is de-
  		termined by comparing their response
  		profiles to the profiles of successful
  		managers.

  Selection 20-35-50 Mins

  Required	Business	Measures the candidate's thinking	32
  	Leadership	styles. High scorers are likely to have
  		or learn good planning and organizing
  		skills, be innovative, consider issues
  		from multiple perspectives, and create
  		strategies to build their business.
  	Leadership	Measures the candidate's desire for	35
  	Motivation	achievement, drive, initiative, energy
  		level, willingness to take charge, and
  		persistence. High scorers are likely to
  		be highly motivated to succeed and to
  		set challenging goals for themselves
  		and others.
  	Self-	Measures the candidate's ability to	34
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and toler-
  		ate stress. High scorers are also likely to
  		have a positive attitude, be optimistic
  		about the future, and demonstrate high
  		levels of professionalism.
  	Interpersonal	Measures the candidate's	41
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have potential
  		to develop skills in the areas of
  		employee relations, coaching,
  		motivating, and leading a team.
  Optional	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This competency
  	Solving	is characterized by the ability to solve
  		complex problems, and make
  		reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain complex
  		information to others.

• Table Ten may be used for technical/professional jobs:[0149]

  TABLE TEN
  Technical-Professional Solutions

  	Solution
  	Component	Definition	Items

  Screening 8 Minutes

  Required	Dependa-	This competency is characterized by: a	40
  	bility	willingness to behave in expected and
  		agree upon ways; following through on
  		assignments and commitments; keeping
  		promises; and accepting the
  		consequences of one's own actions.
  	Interpersonal	This competency is indexed by a
  	Skills	tendency to be pleasant, cooperative,
  		and helpful when working with others,
  		as well as flexible in conflict resolution
  		situations.
  	Self-Control	This competency is characterized by the
  		ability to: stay calm and collected when
  		confronted with adversity, frustration,
  		or other difficult situations; and avoid
  		defensive reactions or hurt feelings as a
  		result of others' comments.
  	Energy	This competency is characterized by a
  		preference to stay busy, active, and
  		avoid inactive events or situations.

  Selection 35-50 Minutes

  Required	Business	Measures the candidate's thinking	32
  	Leadership	styles. High scorers are likely to have
  		or learn good planning and organizing
  		skills, be innovative, consider issues
  		from multiple perspectives, and create
  		strategies to build their business.
  	Leadership	Measures the candidate's desire for	35
  	Motivation	achievement, drive, initiative, energy
  		level, willingness to take charge, and
  		persistence. High scorers are likely to
  		be highly motivated to succeed and to
  		set challenging goals for themselves
  		and others.
  	Self-	Measures the candidate's ability to	34
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and
  		tolerate stress. High scorers are also
  		likely to have a positive attitude, be
  		optimistic about the future, and
  		demonstrate high levels of
  		professionalism,
  	Interpersonal	Measures the candidate's	41
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have
  		potential to develop skills in the areas
  		of employee relations, coaching,
  		motivating, and leading a team.
  	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This competency
  	Solving	is characterized by the ability to solve
  		complex problems, and make
  		reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain complex
  		information to others.

• Table Eleven may be used for executive positions:[0150]

  TABLE ELEVEN
  Executive Solutions

  	Solution
  	Component	Definition	Items

  Screening 20 Minutes

  Required	Executive	Measures potential for success in	53
  	Potential	high-level organizational positions
  		across industry type and functional
  		area. Scores on Executive Potential
  		are derived from candidates'
  		responses to questions regarding work
  		background, accomplishments, and
  		career aspirations.

  Selection 35-50 Minutes

  Required	Business	Measures the candidate's thinking	32
  	Leadership	styles. High scorers are likely to have
  		or learn good planning and organizing
  		skills, be innovative, consider issues
  		from multiple perspectives, and create
  		strategies to build their business.
  	Leadership	Measures the candidate's desire for	35
  	Motivation	achievement, drive, initiative, energy
  		level, willingness to take charge, and
  		persistence. High scorers are likely to
  		be highly motivated to succeed and to
  		set challenging goals for themselves
  		and others.
  	Self-	Measures the candidate's ability to	34
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and
  		tolerate stress. High scorers are also
  		likely to have a positive attitude, be
  		optimistic about the future, and
  		demonstrate high levels of
  		professionalism.
  	Interpersonal	Measures the candidate's	41
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have
  		potential to develop skills in the areas
  		of employee relations, coaching,
  		motivating, and leading a team.
  	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This competency
  	Solving	is characterized by the ability to solve
  		complex problems, and make
  		reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain complex
  		information to others.

• Table Twelve may be used for jobs involving campus recruiting:[0151]

  TABLE TWELVE
  Campus Recruiting Solutions

  	Solution
  	Component	Definition	Items

  Screening 12 Minutes

  Required	Supervisory	Measures potential for supervisory	26
  	Potential	success across industry type and
  		functional area. Scores on Supervisory
  		Potential are derived from candidates'
  		responses to questions regarding
  		academic and social background, and
  		aspirations concerning work.
  	Judgment	Measures potential for making good
  		judgments about how to effectively
  		respond to work situations. Scores on
  		Judgment are derived from candidates'
  		responses to questions regarding
  		situations one would likely encounter
  		as a manager/supervisor.
  	Management	Measures potential for managerial
  	Potential	success across industry type and
  		functional area. Scores on
  		Management Potential are derived
  		from candidates' responses to
  		questions regarding academic and
  		social background, and aspirations
  		concerning work.

  Selection 20-35-50 Mins

  Required	Business	Measures the candidate's thinking	32
  	Leadership	styles. High scorers are likely to
  		have or learn good planning and
  		organizing skills, be innovative,
  		consider issues from multiple
  		perspectives, and create strategies
  		to build their business.
  	Leadership	Measures the candidate's desire for	35
  	Motivation	achievement, drive, initiative,
  		energy level, willingness to take
  		charge, and persistence. High
  		scorers are likely to be highly
  		motivated to succeed and to set
  		challenging goals for themselves
  		and others.
  	Self-	Measures the candidate's ability to	34
  	Leadership	control emotions, act with integrity,
  		take responsibility for actions, and
  		tolerate stress. High scorers are
  		also likely to have a positive
  		attitude, be optimistic about the
  		future, and demonstrate high levels
  		of professionalism.
  	Interpersonal	Measures the candidate's	41
  	Leadership	interpersonal characteristics. High
  		scorers are likely to persuade and
  		influence others, gain commitment,
  		and build effective interpersonal
  		relationships. They also have
  		potential to develop skills in the
  		areas of employee relations,
  		coaching, motivating, and leading a
  		team.
  Optional	Decision	Measures the tendency to efficiently	10
  	Making/	and effectively use numerical and
  	Problem	analytical reasoning. This
  	Solving	competency is characterized by the
  		ability to solve complex problems,
  		and make reasoned decisions.
  Optional	Communi-	Measures the tendency to efficiently	10
  	cation	and effectively use verbal reasoning.
  		This competency is characterized by
  		the ability to verbally explain complex
  		information to others.

• Table Thirteen may be used for a selection solution for a job involving communication:[0152]

  TABLE THIRTEEN
  Communication Solution

  	Solution
  	Component	Definition	Items

  Selection 37 Minutes

  Required	Listening	Measure of the tendency to listen to	73
  	Orientation	and understand others' perspectives,
  		to care for others, to accept and
  		respect the individual differences of
  		people, and to be open both to multiple
  		ideas and to using alternative modes
  		of thinking.
  	English	Measures usage of verb tense and
  	Language	sentence construction. Scores on
  	Skills	English Language Skills are derived
  		from candidates responses to
  		grammar questions.
  	Verbal	Measures verbal reasoning skills and
  	Reasoning/	critical thinking/reasoning skills.
  	Critical	Scores on Verbal Reasoning Ability
  	Thinking	are derived from candidates'
  		responses to analogies and questions
  		about information provided in brief
  		reading passages.

• Table Fourteen may be used for a selection solution for a job involving financial services jobs referred to series six/seven:[0153]

  TABLE FOURTEEN
  Series Six/Seven Success Solution

  	Solution
  	Component	Definition	Items

  Selection 36 Minutes

  Required	Problem	Measures the ability to analyze and	20
  	Solving	evaluate information. Scores on
  		Problem Solving are derived from
  		candidates' responses to mathematical
  		and analytical reasoning items,
  		requiring candidates to respond to
  		facts and figures presented in various
  		formats.
  	Verbal	Measures verbal reasoning skills and
  	Reasoning/	critical thinking/reasoning skills.
  	Critical	Scores on Verbal Reasoning Ability
  	Thinking	are derived from candidates'
  		responses to analogies and involves
  		making inferences from information
  		provided in the form of brief passages

• Table Fifteen may be used for a selection solution for a job requiring information technology aptitude:[0154]

  TABLE FIFTEEN
  Information Technology Aptitude Solution

  	Solution
  	Component	Definition	Items

  Selection

  18 Minutes

  Required	Critical	Measure reasoning and critical thinking	58
  	Thinking	skills. Scores on Critical Thinking are
  		derived from candidates' responses to
  		information provided in the form of
  		brief passages.
  	Problem	Measure the ability to analyze and
  	Solving	evaluate information. Scores on
  		Problem Solving are derived from
  		candidates' responses to mathematical
  		and analytical reasoning items,
  		requiring candidates to respond to
  		facts and figures presented in various
  		scenarios.
  	Communi-	Measures the ability to efficiently use
  	cation	verbal information. Scores on
  		Communication are derived from
  		candidates' ability to identify
  		synonyms.
  	Spatial	Measure the ability to visually
  	Ability	manipulate objects. Scores on Spatial
  		Ability are derived from candidates'
  		ability to correctly identify the number
  		of blocks in progressively difficult
  		figures.

• Although the above disclosure has focused on recruiting applications, the generated data may be used in other human capital applications. FIG. 13 illustrates a human capital management life-cycle. Measurement and data[0155]1301 is initially used in the context of recruiting1302. For recruiting1302, screening, selection, and interview solutions measure applicants' competencies and predict on-the-job performance and thus contribution to business outcomes.
• For compensation[0156]1303, data about potential can be weighed against performance data to ensure that high potential employees who are on difficult assignments where they are structurally constrained from succeeding are not underpaid by pure focus on performance. For example, structural constraints may include business environment, poor staff, unreliable equipment, etc.
• For retention[0157]1304, business with jobs that have high turnover use the system to ensure that applicants have qualities that contribute to longer tenure in roles.
• For performance management[0158]1305, the system can be used to enhance the validity of employee performance evaluation.
• For training and development[0159]1306, a company may test current employees in order to design executive training programs addressing each individual's strengths and weaknesses. Or, for employees that took a test and were hired despite weaknesses, the data can be used to structure appropriate training.
• For succession[0160]1307, data on employees may be collected in the process of organization mergers to assist planning for retrenchment or change. Also, by measuring competencies and mapping them between roles, it is possible to assess the potential that an individual may have for a role other than the job they are currently holding, such as for a promotion or a transfer to another area.
• The foregoing description is to be considered as illustrative only. The skilled artisan will recognize many variations and permutations within the spirit of the disclosure.[0161]

Claims (13)

1. A computer system employing a stack ranked table means, said computer system comprising:

identification means for identifying to a computer user a first uniform resource locator;

first computer means for determining whether said computer user has previously completed a screening solution;

second computer means for providing a second uniform resource locator to said computer user if said first computer means determines that said computer user has not previously completed a screening solution;

screening solution means for screening computer users, the screening solution means being implemented on a website identified by said second uniform resource locator and eliciting screening answers from said computer user;

stack ranked table means implemented by a computer for ranking said computer user in order against a plurality of other computer users, said stack ranked table means initially ranking said computer user and said other computer users in order from first to last as soon as said applicant inputs said screening answers;

selection solution means for selecting advancing computer users from said stack ranked table, said selection solution means eliciting selection answers from said computer user and said plurality of other computer users responsive to selection questions, said selecting being accomplished by said selection means evaluating said selection answers and said stack ranked table means re-ranking said computer user and said plurality of other computer users;

interview solution means for providing a structured interview of said advancing computer users, said structured interview comprising interview questions provided via computer, said stack ranked table means receiving interview scores from said interview solution means, and said stack ranked table means re-ranking said advancing computer users upon receiving said interview scores;

performance evaluation recordation means for subsequently recording a performance evaluation of said computer user;

correlation means for correlating said performance evaluation with said screening answers and said selection answers;

system adjustment means for adjusting said computer system in response to said correlating.

2. A computer system for human resources management comprising:

a first computer terminal102 associated with a first computer user;

a second computer terminal116 associated with a second computer user;

a third computer terminal120 associated with a third computer user;

a database110; and

a first server106 configured to:

communicate via an Internet104 with the first computer terminal102 and collect first identifying information;

host a screening website524;

display on the screening website524 screening questions eliciting first screening information from the first computer user;

receive over the Internet104 from the first computer terminal102 the first screening information;

evaluate the first screening information and calculate therefrom a first screening score;

associate the first screening score with the first identifying information;

store in a stack ranked table530 of database110 the first screening score in association with the first identifying information;

communicate via the Internet104 with the second computer terminal116 and collect second identifying information regarding the second computer user from the second computer terminal116 via the Internet104;

compare the second identifying information to data stored in the database110 and determine whether database110 has previously stored screening data regarding the second computer user;

display on the screening website524 screening questions eliciting second screening information from the second user;

receive over the Internet104 from the second computer terminal116 the second screening information;

evaluate the second screening information and calculate therefrom a second screening score;

associate the second screening score with the second identifying information;

store in the stack ranked table530 of database110 the second screening score in association with the second identifying information;

communicate via the Internet104 with the third computer terminal120 and collect third identifying information regarding the third computer user from the third computer terminal120 via the Internet104;

compare the third identifying information to data stored in the database110 and determine whether database110 has previously stored screening data regarding the third computer user;

display on the screening website524 screening questions eliciting third screening information from the third computer user;

receive over the Internet104 from the third computer terminal120 the third screening information;

evaluate the third screening information and calculate therefrom a third screening score;

associate the third screening score with the third identifying information;

store in the stack ranked table530 of database110 the third screening score in association with the third identifying information;

rank in the stack ranked table530 a relative ranking of the first computer user, the second computer user, and third computer user based at least in part on the first screening score, the second screening score, and the third screening score;

provide a selection display538;

provide access to the selection display538 by the first computer user and the second computer user but not by the third computer user, based on the relative ranking;

display on the selection display538 selection questions eliciting first selection information from the first computer user;

receive from a fourth computer terminal124 the first selection information;

evaluate the first selection information and calculate therefrom a first selection score;

associate the first selection score with the first identifying information;

store in the stack ranked table530 the first selection score in association with the first identifying information;

display on the selection display538 selection questions eliciting second selection information from the second computer user;

receive from the fourth computer terminal124 the second selection information;

evaluate the second selection information and calculate therefrom a second selection score;

associate the second selection score with the second identifying information;

store in the stack ranked table530 the second selection score in association with the second identifying information;

re-rank in the stack ranked table530 a relative re-ranking of the first computer user and the second computer user based at least in part on the first selection score and the second selection score;

select a successful employment candidate from among the first computer user and the second computer user based on the re-ranking; and

provide an indication of the identity of the successful employment candidate.

3. The computer system ofclaim 3 characterized in that the first server106 is further configured to:

transmit over the Internet104 to the first computer terminal102 first feedback540 responsive to the first screening score;

transmit over the Internet104 to the second computer terminal116 second feedback540 responsive to the second screening score; and

transmit over the Internet104 to the third computer terminal120 third feedback540 responsive to the third screening score.

4. The computer system ofclaim 3 characterized in that the first server106 is further configured to direct the successful employment candidate to a success website indicating an employment offer.

5. The computer system ofclaim 3 characterized in that the first computer terminal102 comprises a wireless communication device connected to the Internet104.

6. The computer system ofclaim 3 characterized in that the fourth computer terminal124 is located in a controlled facility remote from the first computer terminal102.

7. The computer system ofclaim 3 characterized in that the fourth computer terminal124 comprises the first computer terminal102 and the second computer terminal116.

8. The computer system ofclaim 3 characterized in that the first server106 comprises a second server112 in communication with the fourth computer terminal124.

9. The computer system ofclaim 3 characterized in that the selection display538 comprises a website hosted by the first server106.

10. The computer system ofclaim 3 characterized in that the first screening information, the second screening information, and the third screening information received over the Internet104 by the first server106 indicate relative aptitude in information technology.

11. The computer system ofclaim 3 characterized in that the first computer terminal102 is a telephone.

12. A computer-implemented method for managing human resources in a computer system comprising a first computer terminal102 associated with a first computer user, a second computer terminal116 associated with a second computer user, a third computer terminal120 associated with a third computer user, a database110, and a first server106, the method comprising:

communicating via an Internet104 with the first computer terminal102 and obtaining first identifying information;

hosting a screening website524;

displaying on the screening website524 screening questions eliciting first screening information from the first user;

receiving over the Internet104 from the first computer terminal102 the first screening information;

evaluating the first screening information and calculating therefrom a first screening score;

associating the first screening score with the first identifying information;

storing in a stack ranked table530 of database110 the first screening score in association with the first identifying information;

communicating via the Internet104 with the second computer terminal116 and collecting second identifying information regarding the second computer user from the second computer terminal116 via the Internet104;

comparing the second identifying information to data stored in the database110 and determine whether database110 has previously stored screening data regarding the second computer user;

displaying on the screening website524 screening questions eliciting second screening information from the second user;

receiving over the Internet104 from the second computer terminal116 the second screening information;

evaluating the second screening information and calculating therefrom a second screening score;

associating the second screening score with the second identifying information;

storing in the stack ranked table530 of database110 the second screening score in association with the second identifying information;

communicating via the Internet104 with the third computer terminal120 and collecting third identifying information regarding the third computer user from the third computer terminal120 via the Internet104;

comparing the third identifying information to data stored in the database110 and determine whether database110 has previously stored screening data regarding the third computer user;

displaying on the screening website524 screening questions eliciting third screening information from the third user;

receiving over the Internet104 from the third computer terminal120 the third screening information;

evaluating the third screening information and calculate therefrom a third screening score;

associating the third screening score with the third identifying information;

storing in the stack ranked table530 of database110 the third screening score in association with the third identifying information;

ranking in the stack ranked table530 a relative ranking of the first computer user, the second computer user, and third computer user based at least in part on the first screening score, the second screening score, and the third screening score;

providing a selection display538;

providing access to the selection display538 by the first computer user and the second computer user but not by the third computer user, based on the relative ranking;

displaying on the selection display538 selection questions eliciting first selection information from the first user;

receiving from a fourth computer terminal124 the first selection information;

evaluating the first selection information and calculating therefrom a first selection score;

associating the first selection score with the first identifying information;

storing in the stack ranked table530 the first selection score in association with the first identifying information;

displaying on the selection display538 selection questions eliciting second selection information from the second user;

receiving from the fourth computer terminal124 the second selection information;

evaluating the second selection information and calculating therefrom a second selection score;

associating the second selection score with the second identifying information;

storing in the stack ranked table530 the second selection score in association with the second identifying information;

re-ranking in the stack ranked table530 a relative re-ranking of the first computer user and the second computer user based at least in part on the first selection score and the second selection score;

selecting a successful employment candidate from among the first computer user and the second computer user based on the re-ranking; and

providing an indication of the identity of the successful employment candidate.

13. The method ofclaim 13 further comprising directing the successful employment candidate to a success website indicating an employment offer.

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