US20010049736A1 - Information system - Google Patents

Abstract

An interactive information delivery system server2, delivering text or other visual data to a display unit3is accessed by a user by means of his own telephone6, through an interface unit1.

The interface unit1interprets key pad presses and/or voice commands, and in response to these it controls the server2. This allows the expensive and vulnerable hardware3/4(which may be a conventional PC and modem) to be positioned in a secure location, but still be usable by members of the public.

As the location of the display unit3(which may be a conventional PC and modem) may make audio output impractical, the interface unit1may pass an audio channel from the server2to the user's telephone6. In response to appropriate commands from the telephone6, it can also divert the call to a predefined call center.

The server2application scripts and control programs largely follow normal WWW Internet practice, except that the output from the server is to be transmitted to a destination (display unit3) other than that from which the instructions arrive (the interface2).

The display unit3, when in idle mode, displays a page or pages in the idle state, including a telephone number to dial in order to access information. This number will be specific to the display unit, allowing the interface unit1to identify which display unit the user wishes to use.

Description

• This invention relates to interactive computer information display systems for displaying text or other visual information. Such systems are coming into widespread use, through information access systems such as the “Internet” World Wide Web (WWW). Large amounts of information are available to users having access to such systems. However, in order to gain access to such systems relatively expensive hardware is required, in particular a computer and a modem, limiting the availability of the information to users who have access to such a terminal. Furthermore, the hardware is typically bulky, and is not easily portable. Mobile systems, comprising a “laptop” computer and a cellular telephone, do exist, but because of the limited bandwidth available on mobile communications, these tend to be very slow.[0001]
• U.S. Pat. Nos. 5,236,199 (Thompson) and 4,789,895 (Mustafa) describe systems in which narrowband telephone links are used to control images presented via a broadband system (e.g. a cable television downlink), but in both cases the telephone lines are fixed, and dedicated to a specific display unit. These systems therefore require the user to have the use of such a device. Because the links are necessarily fixed it is not possible to use such an arrangement for a mobile user.[0002]
• Multimedia “kiosks” have been proposed for locations to which the public have access. However, the equipment is valuable, and its accessibility to the public makes it vulnerable to theft, vandalism, and tampering. The equipment is also not suitable for exposed locations, as it is not in general weatherproof. In order to identify the user, and allow payment to be made for the service, facilities such as a credit card “swipe” unit and/or personal identity number (PIN) facility are also necessary. The use of PINs is vulnerable to people reading a genuine user's keystrokes as he enters his PIN, in order to subsequently use the PIN himself.[0003]
• According to a first aspect of the invention, there is provided an interactive information delivery system comprising an information display unit, server means for transmitting text or other visual information from an information store over a delivery communications link to the information display unit, and a user interface for receiving control commands over a mobile communications link, for identifying from the control commands the information display unit to be controlled by said commands, and for transmitting the control commands to the server means to select the information to be transmitted to the display unit.[0004]
• According to a second aspect, there is provided a user interface for an interactive information delivery system comprising means for receiving control commands over a mobile telecommunications link, and means for transmitting commands to an information server means, for controlling the server means to access text or other visual data from an information store and transmit said visual data over a delivery communications link, the delivery communications link being selected according to said control commands received over the mobile telecommunications link.[0005]
• According to a third aspect, there is provided a method of operating an interactive information delivery system comprising the steps of:[0006]
• transmitting control information to a server over a mobile telecommunications link;[0007]
• controlling the server in response to said control information to select a delivery communications link;[0008]
• controlling the server to select text or other visual information for transmission over the delivery communications link in response to said control information;[0009]
• transmitting said information from the server over the selected delivery communications link for display on a display unit.[0010]
• The inputting and use of control information to select the delivery communications link allows the service to be provided to any user with a mobile telephone who is within sight of the display unit, even though there is no direct physical connection or organisational association between them. The control command may be displayed on the display device when in idle mode, for inputting via the mobile telephone by the user when required. The human user completes the loop between the display of the appropriate prompt on the display device and the inputting of the command on the mobile telephone, by way of his eyes, brain and fingers.[0011]
• This arrangement has a number of advantages. In particular, this approach requires only standard computer hardware to display the information. As users require no physical contact with the display unit, it can be positioned anywhere visible to potential users, without being exposed to the elements or the attentions of vandals, thieves, etc, for example a shop window.[0012]
• In such a position it may be difficult to deliver an audio channel, as is required by many multimedia services. To overcome this, the server means can be arranged to transmit audio information to the user by means of the mobile communications link.[0013]
• Because only command information, and possibly an audio return channel, are transmitted over the mobile communications link, a narrow-bandwidth system can be used for this link, without impairing the response speed of the system, which is limited only by the bandwidth of the delivery telecommunications link. The mobile communications link is preferably a dial-up connection made by the user, from the user's own cellular mobile telephone. This allows user identification and payment to be provided readily through the billing system, if required. Furthermore, the need to use a cellular telephone would discourage frivolous customers. There is no need for access controls to prevent unauthorised use, other than those already provided by the mobile phone operator. In particular, if an access code (PIN) is required to identify the user, it is of no use to a “shoulder surfer” observing the user's keystrokes unless he has access to the user's telephone itself.[0014]
• In order to control the display and to “browse” the information, the user would use the telephone connection. After dialling a number indicated on the display unit when in idle mode (the number being specific to the display unit to be used), the user would move from page to page by either pressing the keypad as instructed, either by information on the screen, or by simple voice commands. At key places in the display program, a command could allow the user to be connected to a further telecomunications link. This may be a telephone help desk, where for example, a customer's order may be taken. The help desk may have provision for itself transmitting commands to the server to display information on the display device, allowing the help desk operator to control the session and display information likely to be of interest to the other user.[0015]
• The display unit may be associated with a video input means, the system further comprising means for transmitting video signals from the video input means to the further telecommunications line, for example to allow a videoconference to take place.[0016]
• To reduce the user's call charges, the system could also be used to call back the user when a session is initiated, thereby transferring the cost of provision to the information provider.[0017]
• The display unit could be a PC and browser, controlled remotely by the user through the first and second communications links, either by voice commands or keystrokes. Costs could be further reduced by replacing the display unit by a Network Computer.[0018]
• The invention can be used with either analogue or digital telephone systems (which term embraces Internet Protocol systems as well as conventional switched systems) as the mobile communications link, and with public switched telephone network (PSTN), Integrated Services Digital Network (ISDN), Private Circuit or Local Area Network (LAN) connections as the delivery communications link (which will generally be fixed). Likewise, the relative physical locations of the display unit, user interface unit and server can also be varied.[0019]
• The invention will now be described with reference to the drawings, in which:[0020]
• FIG. 1 is a block diagram illustrating the interrelationships between the various functional elements which co-operate to form one embodiment of the invention.[0021]
• FIG. 2 is a block diagram illustrating an alternative configuration.[0022]
• The systems of both FIGS. 1 and 2 comprise two network based subsystems; firstly a computer telephony integration (CTI) unit[0023]1 which acts as a user interface, and secondly a WWW (World-wide web)Internet server2. The interface unit1 controls theWWW server2. Theserver2 is connected by a fixed link, e.g. PSTN, ISDN, LAN, etc, to adisplay unit3, typically a standard PC and modem with standard WWW browser client software, and having a visual display unit (VDU)4. In the arrangement shown in FIG. 1, this link is direct, whilst in FIG. 2 it is made by way of the user interface. Thevisual display unit4 is located in a position where it can be seen by users, but protected from weather, vandals, theft, etc, for example behind awindow5. Users do not need physical access to thedisplay unit3 or theVDU4, as control of the display is carried out remotely, as will be described later.
• A user having a mobile[0024]cellular telephone6 can access information for display on the VDU4 by dialling a telephone number specific to thedisplay unit3 and displayed on theVDU4 when in idle mode. This enables connection to be made from thetelephone6, through a telephone network7, to the interface unit1, and thus to theserver2. The interface unit converts voice or keypad commands transmitted to it from thetelephone6 into instructions to the server to transmit the required data to thedisplay unit3. The function of a mobile telephone can be subsumed into a personal mobility terminal, making use of internet protocols. Mobile control access could then be made using a Mobile IP (internet protocol) session.
• The interface unit[0025]1 is also capable of connection to acall centre8 to allow a voice link to be made between thetelephone6 and thecall centre8, for example for use as a help line, or in order to place a purchase order, to allow the user to be presented, by the call centre operator, with pages of interest etc.
• As shown in FIG. 2, both the[0026]display unit3 and callcentre8 may be provided with video cameras, for generating images to be transmitted to each other by way of the interface unit1.
• The operation of the system will now be described.[0027]
• The interface unit[0028]1 answers telephone calls made to the number displayed on the VDU4 when the client PC is in idle mode. The interface unit1 then interprets the key pad presses and/or voice commands, and in response to these it identifies thedisplay unit3,4 to be controlled and commands theappropriate server2 to initialise a session, and then to move from page to page.
• The interface unit[0029]1 can also pass an audio feed from theserver2 to the user'stelephone6, which may include speech prompts to support visual prompts displayed on theVDU4. In response to appropriate commands from thetelephone6, it can also divert the call to a predefined call centre.
• At the end of the session, the interface unit[0030]1 clears the call and commands the WWW server to reset to idle. It also logs any charges incurred for use of the system, for billing either to the user's telephone account, or to a separate account previously identified during the initialisation process.
• In a variant of this embodiment, the interface unit[0031]1 also stores customer information, e.g. account details and telephone numbers. On answering a call, the interface unit checks the customer's identity, using calling line identity (CLI) signals generated by the telephone network on call set-up, and if the customer is identified as having an account, the interface unit1 immediately clears the call and dials back to the user'stelephone6, using the calling line identity. This reduces call charges to the user.
• The[0032]Internet WWW server2 has associated CGI (Common Gateway Interface) scripts and control programs. The CGI script generates user-specific interactive content, such as page counters and password systems, if required. The CGI script and control programs largely follow normal WWW Internet practice except that the output from the server is to be transmitted to a destination (display unit3) other than that from which the instructions arrive (the interface2).
• Future realisations could include a distributed approach using “Object Broker” technology, in which the application makes use of a distributed architecture. The application scripts provide a static page, or a set of “rolling” pages, specific to the[0033]display unit3 when idle using “Server Push” technique. On command from the interface unit1 theserver2 handles the communications session to thedisplay unit3 and transmits the required pages to thedisplay unit3 as determined by an application script program. It also transmits any audio signals to the interface unit1. In one form, theserver2 may be arranged to transmit the same data, including both audio and visual, to both the interface unit1 and thedisplay unit3, the interface unit being arranged to select the audio signal for onward transmission to the user'stelephone6 also. In this arrangement thedisplay unit3 receives the audio channel as well as the visual information, but because of its position behind awindow5 this may not be audible to the user. Indeed, thedisplay unit3 need not be fitted with an audio output.
• In another arrangement, shown in FIG. 2, the[0034]server2 transmits the visual information (as well as any audio signal) to the interface unit1, which itself transmits the visual information to thedisplay unit3. This removes the need to modify theserver2 to transmit information to a destination other than that from which its control instructions come. This arrangement is functionally equivalent to the arrangement of FIG. 1, the interface1 merely relaying the visual information from theserver2 to thedisplay unit3. Theserver2 reverts to the idle state when commanded by the interface unit1.
• A basic realisation of the[0035]server2 would use individually composed HTML pages in the server, with the prompts inserted during manual creation. In an enhanced system anextra sub-system9 would interpret standard WWW pages and automatically produce the necessary screen prompts to guide the user through the data system. Alternatively, as shown in FIG. 1, HTML commands for controlling the display may be transmitted from thecall centre8 to the interface unit1.
• As shown in FIG. 2, the[0036]display unit3 may be associated with avideo camera10, for tranmitting video images to the interface unit1 (either using an Internet Protocol application or as an ISDN application), and hence to thecall centre8 or to another user. Video images may also be transmitted in the reverse direction, from acamera11, for display on the display device, thereby allowing a video conference to take place. It will be apparent that both these optional features may be used, singly or in combination, in either embodiment.
• The[0037]display unit3, which is a conventional PC and modem, when in idle mode displays a page or pages in the idle state, including a telephone number to dial in order to access information. This number will be specific to the display unit, allowing the interface unit1 to identify which display unit the user wishes to use. Alternatively, information about the location of the user may be extracted from the cellular radio system, or by using calling line identity if the call is from a fixed telephone, in order to identify the whereabouts of the user and therefore which display unit he is viewing.
• The[0038]display unit3 receives new pages transmitted from theWWW server2, and is also capable of rebooting into the WWW browser application and re-establishing communications to theserver2 if a problem occurs (e.g. power failure)
• Each[0039]display system3/4 that is deployed would have a unique application script (set of instructions) in theserver2, which associates an HTML page with the key/voice commands required to go to other pages or to thecall centre8. The telephone numbers by which to contact the interface unit1 (which is specific to the display unit3) and thecall centre8 would also appear in the script.

Claims (17)

1. An interactive information delivery system comprising an information display unit, server means for transmitting text or other visual information from an information store over a delivery communications link to the information display unit, and a user interface having means for receiving control commands over a mobile communications link, means for identifying from the control commands the information display unit to be controlled by said commands, and means for transmitting the control commands to the server means to select the information to be transmitted to the display unit.

2. An interactive information delivery system according to

claim 1

, wherein the server means is arranged to transmit audio information to a user by means of the mobile communications link.

3. An interactive information delivery system according to

claim 2

, wherein the user interface includes means for setting up a telephone connection between the user interface and a further telecommunications line.

4. An interactive information delivery system according to

claim 3

, wherein the further telecommunications line is arranged to transmit commands to the information server.

5. An interactive information delivery system according to

claim 3

or

4

, wherein the display unit is associated with a video input means, the system further comprising means for transmitting video signals from the video input means to the further telecommunications line.

6. A user interface for an interactive information delivery system comprising means for receiving control commands over a mobile telecommunications link, and means for transmitting commands to an information server means, for controlling the server means to access text or other visual data from an information store and transmit said visual data over a delivery communications link, the delivery communications link being selected according to said control commands received over the mobile telecommunications link.

7. A user interface according to

claim 6

, having means for receiving audio data from a server means, and means for transmitting said audio data over the mobile telecommunications link.

8. A user interface according to

claim 5

,

6

, or7, further comprising means for setting up a connection between the user interface and a further telecommunications line.

9. A user interface according to

claim 8

, having means for receiving visual data from the information server means over the delivery telecommunications link and transmitting said visual data over the further telecommunications line.

10. A user interface according to

claim 8

or

9

, wherein the further telecommunications line is connected to means for transmitting commands to the information server.

11. A method of operating an interactive information delivery system comprising the steps of:

transmitting control information to a server over a mobile telecommunications link;

controlling the server in response to said control information to select a delivery communications link;

controlling the server to select text or other visual information for transmission over the delivery communications link in response to said control information;

transmitting said information from the server over the selected delivery communications link for display on a display unit.

12. A method according to

claim 11

, wherein audio information is transmitted from the server to a user by means of the mobile communications link.

13. A method according to

claim 11

or

12

, further comprising the step of controlling the server to set up a connection between the user and a further telecommunications line.

14. A method according to

claim 13

, wherein visual data is transmitted from the information server means over the delivery telecommunications link to the further telecommunications line.

15. A method according to

claim 13

or

14

, wherein the further telecommunications line is connected to means for transmitting commands to the information server.

16. An interactive information delivery system substantially as described with reference to the drawings.

17. A method of operating an interactive information delivery system substantially as described with reference to the drawings.

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