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US11630644B2 - Service for configuring custom software - Google Patents

Service for configuring custom software
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US11630644B2
US11630644B2US17/331,994US202117331994AUS11630644B2US 11630644 B2US11630644 B2US 11630644B2US 202117331994 AUS202117331994 AUS 202117331994AUS 11630644 B2US11630644 B2US 11630644B2
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visual output
natural language
computing platform
user
language input
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Tarannum Salahuddin Ansari
Ramesh Alagar
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Bank of America Corp
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Abstract

Aspects of the disclosure relate to design as a service for configuring custom software. A computing platform may receive natural language input from a user specifying a software customization request. The computing platform may convert the natural language input into a visual output corresponding to the software customization request. The computing platform may send the visual output to a user interface. The computing platform may receive a modification request from the user specifying, using natural language, one or more modifications to the visual output. The computing platform may modify, using natural language processing, the visual output based on the modification request. The computing platform may log the one or more modifications to the visual output in a tracking log. The computing platform may send the modified visual output to the user interface.

Description

BACKGROUND
Aspects of the disclosure relate to computer software development. In particular, one or more aspects of the disclosure relate to configuring custom software.
Creating custom software, for example, designing user interfaces and process flows that, for example, then get built into software applications may be a laborious and error-prone task that requires expertise in various technical areas. In many instances, it may be difficult to use traditional tools to efficiently create design diagrams such as business process flows, work breakdown structures, process models, decision trees, hierarchical trees, and timeline charts, that may be validated across different languages, and across different organizations and their different requirements.
SUMMARY
Aspects of the disclosure provide effective, efficient, scalable, and convenient technical solutions that address and overcome the technical problems associated with configuring custom software. In particular, one or more aspects of the disclosure provide a centralized solution for configuring custom software. Additional aspects of the disclosure may provide the ability to accept input in different languages and formats. Additional aspects of the disclosure may provide a natural language processing interface that enables voice control of a design process. Additional aspects of the disclosure may provide techniques for evaluating a user request and providing suggestions during software product creation.
In accordance with one or more embodiments, a computing platform having at least one processor, a communication interface, and memory may receive natural language input from a user specifying a software customization request. Subsequently, the computing platform may convert the natural language input into a visual output corresponding to the software customization request. Next, the computing platform may send the visual output corresponding to the software customization request to a user interface. Thereafter, the computing platform may receive a modification request from the user specifying, using natural language, one or more modifications to the visual output. Then, the computing platform may modify, using natural language processing, the visual output based on the modification request. Then, the computing platform may log the one or more modifications to the visual output in a tracking log. Then, the computing platform may send the modified visual output to the user interface.
In some embodiments, receiving the natural language input from the user specifying the software customization request may include receiving voice or text input from the user.
In some arrangements, converting the natural language input into the visual output may include converting the natural language input into one or more of: a layout drawing, a timeline, a flowchart, or a mockup of a user interface.
In some examples, converting the natural language input into the visual output may include converting the natural language input based on one or more templates stored in a template library.
In some embodiments, converting the natural language input based on the one or more templates stored in the template library may include converting the natural language input based on one or more validated layouts associated with one or more validated components.
In some example arrangements, modifying the visual output based on the modification request may include modifying the visual output using a natural language processing engine trained on words specific to an enterprise.
In some embodiments, modifying the visual output based on the modification request may include selecting validated components from a component repository in accordance with a rules engine.
In some examples, modifying the visual output based on the modification request may include evaluating the modification request from the user and providing suggestions associated with the software customization request.
In some embodiments, modifying the visual output based on the modification request may include identifying user errors and sending notification information to the user based on the identified errors.
In some embodiments, the computing platform may add new rules to a rules engine, validate the new rules, and train a natural language processing engine based on the new rules.
In some embodiments, sending the modified visual output to a user interface may include sending a visual layout that is validated across different languages and different organizations.
These features, along with many others, are discussed in greater detail below.
BRIEF DESCRIPTION OF THE DRAWINGS
The present disclosure is illustrated by way of example and not limited in the accompanying figures in which like reference numerals indicate similar elements and in which:
FIGS.1A and1B depict an illustrative computing environment for design as a service for configuring custom software in accordance with one or more example embodiments;
FIGS.2A-2D depict an illustrative event sequence for design as a service for configuring custom software in accordance with one or more example embodiments;
FIGS.3 and4 depict example graphical user interfaces for design as a service for configuring custom software in accordance with one or more example embodiments; and
FIG.5 depicts an illustrative method for design as a service for configuring custom software in accordance with one or more example embodiments.
DETAILED DESCRIPTION
In the following description of various illustrative embodiments, reference is made to the accompanying drawings, which form a part hereof, and in which is shown, by way of illustration, various embodiments in which aspects of the disclosure may be practiced. It is to be understood that other embodiments may be utilized, and structural and functional modifications may be made, without departing from the scope of the present disclosure.
It is noted that various connections between elements are discussed in the following description. It is noted that these connections are general and, unless specified otherwise, may be direct or indirect, wired or wireless, and that the specification is not intended to be limiting in this respect.
FIGS.1A and1B depict an illustrative computing environment for design as a service for configuring custom software in accordance with one or more example embodiments. Referring toFIG.1A,computing environment100 may include one or more computing devices and/or other computing systems. For example,computing environment100 may include design as a service (DaaS)computing platform110,database computer system120,user computing device130, andadministrative computing device140. Although oneuser computing device130 is shown for illustrative purposes, any number of user computing devices may be used without departing from the disclosure. In addition, although oneadministrative computing device140 is shown for illustrative purposes, any number of administrative computing devices may be used without departing from the disclosure.
As illustrated in greater detail below, design as aservice computing platform110 may include one or more computing devices configured to perform one or more of the functions described herein. For example, design as aservice computing platform110 may include one or more computers (e.g., laptop computers, desktop computers, servers, server blades, or the like).
Database computer system120 may include different information storage entities storing design rules, validated software layouts, validated software design components, activity information (e.g., changes, additions, and/or edits made to a visual layout), a library of templates (e.g., for different types of projects), modified layouts, finalized layouts, and/or other information associated with software customization and development.
User computing device130 may include one or more computing devices and/or other computer components (e.g., processors, memories, communication interfaces). For instance,user computing device130 may be a server, desktop computer, laptop computer, tablet, mobile device, or the like, and may be used by a software developer, or the like. In addition,user computing device130 may be associated with an enterprise organization operating design as aservice computing platform110.
Administrative computing device140 may include one or more computing devices and/or other computer components (e.g., processors, memories, communication interfaces). For instance,administrative computing device140 may be a server, desktop computer, laptop computer, tablet, mobile device, or the like, and may be used by a software development manager or the like. In addition,administrative computing device140 may be associated with an enterprise organization operating design as aservice computing platform110.
Computing environment100 also may include one or more networks, which may interconnect one or more of design as aservice computing platform110,database computer system120,user computing device130, andadministrative computing device140. For example,computing environment100 may includenetwork150. Network150 may include one or more sub-networks (e.g., local area networks (LANs), wide area networks (WANs), or the like). For example,network150 may include a private sub-network that may be associated with a particular organization (e.g., a corporation, financial institution, educational institution, governmental institution, or the like) and that may interconnect one or more computing devices associated with the organization. For example, design as aservice computing platform110,database computer system120,user computing device130, andadministrative computing device140 may be associated with an organization (e.g., a financial institution), andnetwork150 may be associated with and/or operated by the organization, and may include one or more networks (e.g., LANs, WANs, virtual private networks (VPNs), or the like) that interconnect design as aservice computing platform110,database computer system120,user computing device130,administrative computing device140. Network150 also may include a public sub-network that may connect the private sub-network and/or one or more computing devices connected thereto (e.g., design as aservice computing platform110,database computer system120,user computing device130, and administrative computing device140) with one or more networks and/or computing devices that are not associated with the organization.
In one or more arrangements, design as aservice computing platform110,database computer system120,user computing device130, andadministrative computing device140 may be any type of computing device capable of receiving a user interface, receiving input via the user interface, and communicating the received input to one or more other computing devices. For example, design as aservice computing platform110,database computer system120,user computing device130,administrative computing device140, and/or the other systems included incomputing environment100 may, in some instances, include one or more processors, memories, communication interfaces, storage devices, and/or other components. As noted above, and as illustrated in greater detail below, any and/or all of the computing devices included incomputing environment100 may, in some instances, be special-purpose computing devices configured to perform specific functions.
Referring toFIG.1B, design as aservice computing platform110 may include one or more processor(s)111, memory(s)112, and communication interface(s)113. A data bus may interconnectprocessor111,memory112, andcommunication interface113.Communication interface113 may be a network interface configured to support communication between design as aservice computing platform110 and one or more networks (e.g.,network150 or the like).Memory112 may include one or more program modules having instructions that when executed byprocessor111 cause design as aservice computing platform110 to perform one or more functions described herein and/or one or more databases and/or other libraries that may store and/or otherwise maintain information which may be used by such program modules and/orprocessor111.
In some instances, the one or more program modules and/or databases may be stored by and/or maintained in different memory units of design as aservice computing platform110 and/or by different computing devices that may form and/or otherwise make up design as aservice computing platform110. For example,memory112 may have, store, and/or include a design as aservice module112a, a design as aservice database112b, anactivity tracker module112c, a natural language processing (NLP)module112d, acomponent management module112e, and arules module112f. Design as aservice module112amay have instructions that direct and/or cause design as aservice computing platform110 to generate a visual layout that is validated across different languages and across different organizations and/or perform other functions, as discussed in greater detail below. Design as aservice database112bmay store information used by design as aservice module112aand/or design as aservice computing platform110 in configuring custom software and/or in performing other functions.Activity tracker module112cmay track a user's activity for creating a knowledge graph associated with a software configuration. Naturallanguage processing module112dmay have instructions that direct and/or cause design as aservice computing platform110 to convert natural language input (e.g., a user's voice and/or text requests) into a visual output corresponding to a software customization request.Component management module112emay have instructions that direct and/or cause design as aservice computing platform110 to set, define, and/or iteratively redefine software components and/or other components used by design as aservice computing platform110 and/or other systems incomputing environment100 in performing design as a service for configuring custom software.Rules module112fmay have instructions that direct and/or cause design as aservice computing platform110 to set, define, and/or iteratively redefine rules, techniques and/or other parameters used by design as aservice computing platform110 and/or other systems incomputing environment100 in performing design as a service for configuring custom software.
FIGS.2A-2D depict an illustrative event sequence for design as a service for configuring custom software in accordance with one or more example embodiments. Referring toFIG.2A, atstep201, a user of a computing device (e.g., user computing device130), may access and begin interacting with a robot application (e.g., a bot). For example, an application launched on the user computing device (e.g., user computing device130) may enable the user to converse with a robot application (e.g., a bot) using a natural language interface. In some examples, the robot application (e.g., bot) may be capable of receiving voice or text input in multiple languages (e.g., in a language selected by the user), and providing responses in multiple languages (e.g., in a language selected by the user).
Atstep202, design as aservice computing platform110 may receive, via the communication interface (e.g., communication interface113), natural language input from a user specifying a software customization request. For example, design as aservice computing platform110 may receive voice and/or text input from the user for creating or narrating a custom software product or solution. In some examples, a natural language processing engine (e.g., naturallanguage processing module112d) may be used for understanding a user's voice and text requests from the robot application. In addition, the natural language processing engine (e.g., naturallanguage processing module112d) may be used to create a textual document for a custom software product or solution.
Atstep203, design as aservice computing platform110 may retrieve, from a data store (e.g., database computer system120), one or more templates based on the received natural language request and/or in accordance with rules stored in a rules engine (e.g., rulesmodule112f). For example, design as aservice computing platform110 may determine that a user desires to create a business process and may retrieve corresponding templates or flowcharts for creating a visual output associated with the business process. In another example, design as aservice computing platform110 may determine that a user desires to create a software application with a user interface and may retrieve corresponding templates for creating a visual output associated with the user interface.
Atstep204, design as aservice computing platform110 may convert the natural language input into a visual output (e.g., an initial visual output) corresponding to the software customization request. For example, design as aservice computing platform110 may convert the natural language input into an initial layout drawing, an initial timeline, an initial flowchart, an initial mockup of a user interface, and/or the like corresponding to the software customization request. In some examples, design as aservice computing platform110 may convert the natural language input based on one or more templates stored in a template library (e.g., a template library of initial sets of layouts that have been validated and are linked with validated components).
Referring toFIG.2B, atstep205, design as aservice computing platform110 may generate and send, via the communication interface (e.g., communication interface113), the visual output (e.g., initial visual output) corresponding to the software customization request to a user interface. In turn, atstep206, design as aservice computing platform110 may cause the user computing device (e.g., on a user interface of user computing device130) to display and/or otherwise present the visual output (e.g., on a user interface). For example, design as aservice computing platform110 may cause the user computing device (e.g., user computing device130) to display and/or otherwise present one or more graphical user interfaces similar tographical user interface300, which is illustrated inFIG.3. As seen inFIG.3,graphical user interface300 may include text and/or other information associated with an initial visual output (e.g., an initial layout drawing or flowchart, as shown). It will be appreciated that other and/or different notifications may also be provided.
Atstep207, the user of the user computing device (e.g., user computing device130) may access and interact with the visual output (e.g., the initial visual output generated by design as aservice computing platform110 at step205). For example, the user of the user computing device (e.g., user computing device130), may access and interact with the visual output using voice or text input (e.g., in a language selected by the user). In some examples, accessing and interacting with the visual output may include modifying or requesting to modify the visual output. For instance, the user of the user computing device (e.g., user computing device130) may modify an order of steps, a shape of an object, or the like.
Atstep208, design as aservice computing platform110 may receive, via the communication interface (e.g., communication interface113), a modification request from the user of the user computing device (e.g., user computing device130) specifying, using natural language, one or more modifications to the visual output (e.g., the initial visual output). For example, modifying the visual output based on the modification request may include modifying the visual output using a natural language processing engine (e.g., naturallanguage processing module112d) trained on words specific to an enterprise.
Atstep209, in modifying the visual output based on the modification request, design as aservice computing platform110 may select validated components from a component repository (e.g., via acomponent management module112e) in accordance with a rules engine (e.g., rulesmodule112f).
Referring toFIG.2C, atstep210, design as aservice computing platform110 may modify, using natural language processing, the visual output based on the modification request. In addition, in modifying the visual output based on the modification request, design as aservice computing platform110 may evaluate the modification request from the user of the computing device (e.g., user computing device130) and provide suggestions associated with the software customization request (e.g., suggest a next possible software component to use in a layout). For example, in modifying the visual output based on the modification request, design as aservice computing platform110 may identify user errors (e.g., during document or design creation) and send notification information to the user based on the identified errors. In this way, design as aservice computing platform110 may assist the user in creating a comprehensive, error-free product or solution. In addition, the design documentation may be in multiple languages.
Atstep211, design as aservice computing platform110 may log (e.g., store) the one or more modifications to the visual output in a tracking log (e.g., activity repository). In some examples, design as aservice computing platform110 may track a user's activity (e.g., viaactivity tracker module112c), and create a knowledge graph corresponding to a software product or solution according to the user activity data (e.g., changes, additions, edits, or other activity involving the visual layout). The knowledge graph may be used to update software documentation.
Atstep212, design as aservice computing platform110 may generate and send, via the communication interface (e.g., communication interface113), the modified visual output to the user interface (e.g., user interface of user computing device130). For example, design as aservice computing platform110 may generate and send a modified layout drawing, a modified timeline, a modified flowchart, a modified mockup of a user interface, and/or the like corresponding to the modification request. In addition, the modified, or final, visual output may be validated across different languages and across different organizations.
In turn, atstep213, design as aservice computing platform110 may cause the user computing device (e.g., user computing device130) to display and/or otherwise present the modified visual output (e.g., on a user interface of user computing device130). For example, design as aservice computing platform110 may cause the user computing device (e.g., user computing device130) to display and/or otherwise present one or more graphical user interfaces similar tographical user interface400, which is illustrated inFIG.4. As seen inFIG.4,graphical user interface400 may include text and/or other information associated with a modified, or final, visual output (e.g., a modified layout drawing or flowchart, as shown). It will be appreciated that other and/or different notifications may also be provided.
In some embodiments, design as aservice computing platform110 may narrate (e.g., read aloud) a walkthrough of a visual output in a language selected by a user (e.g., a user of user computing device130). In this way, the process of software customization may be made more streamlined and less cumbersome for users in a multilingual group and visually impaired individuals, among other users.
Atstep214, design as aservice computing platform110 may store the modified visual output in at least one database (e.g., database computer system120), which may be maintained by the computing platform or any of the devices described herein.
Referring toFIG.2D, atstep215, a user of a computing device (e.g., administrative computing device140) may add custom rules to a rules engine (e.g., based on enterprise-specific requirements). For example, a user of a computing device (e.g., administrative computing device140) may enhance a rule set by adding new component diagram shapes, adding new types of diagrams, and/or the like to a rules engine (e.g., rules module1120. In turn, atstep216, design as aservice computing platform110 may validate the new rules. Atstep217, design as aservice computing platform110 may train a natural language processing engine based on the new rules. The natural language processing engine can then provide up-to-date responses to a user's request (e.g., a user of user computing device130). In addition, rules may be modified or changed in a similar manner when desired or required. Atstep218, design as aservice computing platform110 may store the new rules in at least one database (e.g., database computer system120), which may be maintained by the computing platform or any of the devices described herein.
FIG.5 depicts an illustrative method for design as a service for configuring custom software in accordance with one or more example embodiments. Referring toFIG.5, atstep505, a computing platform having at least one processor, a communication interface, and memory may receive natural language input from a user specifying a software customization request. Atstep510, the computing platform may convert the natural language input into a visual output corresponding to the software customization request. Atstep515, the computing platform may send the visual output corresponding to the software customization request to a user interface. Atstep520, the computing platform may receive a modification request from the user specifying, using natural language, one or more modifications to the visual output. Atstep525, the computing platform may modify, using natural language processing, the visual output based on the modification request. Atstep530, the computing platform may log the one or more modifications to the visual output in a tracking log. Atstep535, the computing platform may send the modified visual output to the user interface.
One or more aspects of the disclosure may be embodied in computer-usable data or computer-executable instructions, such as in one or more program modules, executed by one or more computers or other devices to perform the operations described herein. Generally, program modules include routines, programs, objects, components, data structures, and the like that perform particular tasks or implement particular abstract data types when executed by one or more processors in a computer or other data processing device. The computer-executable instructions may be stored as computer-readable instructions on a computer-readable medium such as a hard disk, optical disk, removable storage media, solid-state memory, RAM, and the like. The functionality of the program modules may be combined or distributed as desired in various embodiments. In addition, the functionality may be embodied in whole or in part in firmware or hardware equivalents, such as integrated circuits, application-specific integrated circuits (ASICs), field programmable gate arrays (FPGA), and the like. Particular data structures may be used to more effectively implement one or more aspects of the disclosure, and such data structures are contemplated to be within the scope of computer executable instructions and computer-usable data described herein.
Various aspects described herein may be embodied as a method, an apparatus, or as one or more computer-readable media storing computer-executable instructions. Accordingly, those aspects may take the form of an entirely hardware embodiment, an entirely software embodiment, an entirely firmware embodiment, or an embodiment combining software, hardware, and firmware aspects in any combination. In addition, various signals representing data or events as described herein may be transferred between a source and a destination in the form of light or electromagnetic waves traveling through signal-conducting media such as metal wires, optical fibers, or wireless transmission media (e.g., air or space). In general, the one or more computer-readable media may be and/or include one or more non-transitory computer-readable media.
As described herein, the various methods and acts may be operative across one or more computing servers and one or more networks. The functionality may be distributed in any manner, or may be located in a single computing device (e.g., a server, a client computer, and the like). For example, in alternative embodiments, one or more of the computing platforms discussed above may be combined into a single computing platform, and the various functions of each computing platform may be performed by the single computing platform. In such arrangements, any and/or all of the above-discussed communications between computing platforms may correspond to data being accessed, moved, modified, updated, and/or otherwise used by the single computing platform. Additionally or alternatively, one or more of the computing platforms discussed above may be implemented in one or more virtual machines that are provided by one or more physical computing devices. In such arrangements, the various functions of each computing platform may be performed by the one or more virtual machines, and any and/or all of the above-discussed communications between computing platforms may correspond to data being accessed, moved, modified, updated, and/or otherwise used by the one or more virtual machines.
Aspects of the disclosure have been described in terms of illustrative embodiments thereof. Numerous other embodiments, modifications, and variations within the scope and spirit of the appended claims will occur to persons of ordinary skill in the art from a review of this disclosure. For example, one or more of the steps depicted in the illustrative figures may be performed in other than the recited order, and one or more depicted steps may be optional in accordance with aspects of the disclosure.

Claims (20)

What is claimed is:
1. A computing platform, comprising:
at least one processor;
a communication interface communicatively coupled to the at least one processor; and
memory storing computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
receive, via the communication interface, natural language input from a user specifying a software customization request;
convert the natural language input into a visual output corresponding to the software customization request;
send, via the communication interface, the visual output corresponding to the software customization request to a user interface;
receive, via the communication interface, a modification request from the user specifying, using natural language, one or more modifications to the visual output;
modify, using natural language processing, the visual output based on the modification request;
log the one or more modifications to the visual output in a tracking log; and
send, via the communication interface, the modified visual output to the user interface.
2. The computing platform ofclaim 1, wherein receiving the natural language input from the user specifying the software customization request comprises receiving voice or text input from the user.
3. The computing platform ofclaim 1, wherein converting the natural language input into the visual output comprises converting the natural language input into one or more of: a layout drawing, a timeline, a flowchart, or a mockup of a user interface.
4. The computing platform ofclaim 1, wherein converting the natural language input into the visual output comprises converting the natural language input based on one or more templates stored in a template library.
5. The computing platform ofclaim 4, wherein converting the natural language input based on the one or more templates stored in the template library comprises converting the natural language input based on one or more validated layouts associated with one or more validated components.
6. The computing platform ofclaim 1, wherein modifying the visual output based on the modification request comprises modifying the visual output using a natural language processing engine trained on words specific to an enterprise.
7. The computing platform ofclaim 1, wherein modifying the visual output based on the modification request comprises selecting validated components from a component repository in accordance with a rules engine.
8. The computing platform ofclaim 1, wherein modifying the visual output based on the modification request comprises evaluating the modification request from the user and providing suggestions associated with the software customization request.
9. The computing platform ofclaim 1, wherein modifying the visual output based on the modification request comprises:
identifying user errors; and
sending notification information to the user based on the identified errors.
10. The computing platform ofclaim 1, wherein the memory stores additional computer-readable instructions that, when executed by the at least one processor, cause the computing platform to:
add new rules to a rules engine;
validate the new rules; and
train a natural language processing engine based on the new rules.
11. The computing platform ofclaim 1, wherein sending the modified visual output to a user interface comprises sending a visual layout that is validated across different languages and different organizations.
12. A method, comprising:
at a computing platform comprising at least one processor, a communication interface, and memory:
receiving, by the at least one processor, via the communication interface, natural language input from a user specifying a software customization request;
converting, by the at least one processor, the natural language input into a visual output corresponding to the software customization request;
sending, by the at least one processor, via the communication interface, the visual output corresponding to the software customization request to a user interface;
receiving, by the at least one processor, via the communication interface, a modification request from the user specifying, using natural language, one or more modifications to the visual output;
modifying, by the at least one processor, using natural language processing, the visual output based on the modification request;
logging, by the at least one processor, the one or more modifications to the visual output in a tracking log; and
sending, by the at least one processor, via the communication interface, the modified visual output to the user interface.
13. The method ofclaim 12, wherein receiving the natural language input from the user specifying the software customization request comprises receiving voice or text input from the user.
14. The method ofclaim 12, wherein converting the natural language input into the visual output comprises converting the natural language input into one or more of: a layout drawing, a timeline, a flowchart, or a mockup of a user interface.
15. The method ofclaim 12, wherein converting the natural language input into the visual output comprises converting the natural language input based on one or more templates stored in a template library.
16. The method ofclaim 12, wherein modifying the visual output based on the modification request comprises modifying the visual output using a natural language processing engine trained on words specific to an enterprise.
17. The method ofclaim 12, wherein modifying the visual output based on the modification request comprises selecting validated components from a component repository in accordance with a rules engine.
18. The method ofclaim 12, wherein modifying the visual output based on the modification request comprises evaluating the modification request from the user and providing suggestions associated with the software customization request.
19. The method ofclaim 12, wherein modifying the visual output based on the modification request comprises:
identifying user errors; and
sending notification information to the user based on the identified errors.
20. One or more non-transitory computer-readable media storing instructions that, when executed by a computing platform comprising at least one processor, a communication interface, and memory, cause the computing platform to:
receive, via the communication interface, natural language input from a user specifying a software customization request;
convert the natural language input into a visual output corresponding to the software customization request;
send, via the communication interface, the visual output corresponding to the software customization request to a user interface;
receive, via the communication interface, a modification request from the user specifying, using natural language, one or more modifications to the visual output;
modify, using natural language processing, the visual output based on the modification request;
log the one or more modifications to the visual output in a tracking log; and
send, via the communication interface, the modified visual output to the user interface.
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