本發明係關於一種來電管家系統與服務方法；特別是關於用於行動通訊裝置之來電管家系統與服務方法。The present invention relates to an incoming caller system and service method; and more particularly to an incoming caller system and service method for a mobile communication device.
隨著電信技術日漸成熟，人與人間的溝通已從書信往返轉變為以固定式電話或行動電話之類的電話來互相溝通，使得人與人間的溝通不再受到距離的限制，而能更為即時、方便且頻繁地進行溝通。目前，行動電話已十分普遍，且其功能也越來越多樣化。人們無論在工作中或是生活上幾乎已離不開行動電話。而且，使用者往往習慣將親朋好友與公司同事的連絡資料、行事曆、或其他相關資料記錄於手機中，以便於隨時提供使用者所需的資料。With the maturity of telecommunications technology, the communication between people has changed from a letter to a telephone with a fixed telephone or a mobile phone to communicate with each other, so that communication between people is no longer limited by distance, but can be more Communicate instantly, conveniently and frequently. At present, mobile phones are very common and their functions are becoming more diverse. People are almost inseparable from mobile phones at work or in life. Moreover, users are often accustomed to recording contact information, calendars, or other related information between friends and family and company colleagues in the mobile phone, so as to provide the information required by the user at any time.
然而，人們對於電話的要求已不僅止於撥接電話或是收發簡訊，進而需要與來電訊息相關的管理，例如：關機時的來電、語音信箱的來電、被過濾的來電等。故綜觀前所述，本發明之發明人思索並設計一種來電管家系統與服務方法及其行動通訊裝置，提供用戶即時主動的來電管家服務，以讓使用者得以在手機上進行相關的設定管理與記錄查詢，並提供便利的操作與人性化的介面，藉此讓使用黏著度更高，進而增進產業上之實施利用。However, people's requirements for telephones are not limited to dialing calls or sending and receiving short messages, and thus require management related to incoming call messages, such as calls during shutdown, incoming calls to voicemail, and filtered incoming calls. Therefore, as described above, the inventor of the present invention contemplates and designs an incoming caller system and service method and a mobile communication device thereof, and provides an instant and active caller service for the user to enable the user to perform related setting management on the mobile phone. Record queries, and provide a convenient operation and user-friendly interface, so as to make the use of adhesion higher, and thus enhance the implementation of the industry.
有鑑於習知技術難以提供有關來電管理與記錄查詢的服務，以滿足使用者的需求，為克服現有技術之難點，本發明之目的係在提供一種來電管家系統與服務方法及其行動通訊裝置與使用者介面，藉由提供一來電管家服務程式常駐於該行動通訊裝置的開機狀態，並提供一使用者介面以顯示該來電資訊管理伺服器所發出的一服務通知，藉此讓該行動通訊裝置得以設定管理來電資訊並查詢相關記錄，進而提高用戶願意使用此服務之可能性。In order to overcome the difficulties of the prior art, it is an object of the present invention to provide an incoming call housekeeping system and service method and a mobile communication device thereof, in view of the difficulty in providing a service related to call management and record inquiry to meet the needs of users. The user interface is provided in the power-on state of the mobile communication device by providing an incoming caller service program, and provides a user interface to display a service notification sent by the call information management server, thereby allowing the mobile communication device Ability to manage call information and query relevant records to increase the likelihood that users will be willing to use the service.
為達到上述本發明目的，本發明提供一種來電管家系統，實施於一電信通訊系統，包含：一來電資訊管理伺服器，電性連接該電信通訊系統的一後端系統，接受該後端系統的通知，並基於該來電資訊管理伺服器之一用戶設定檔，發送一服務通知給一行動通訊裝置，其中當該行動通訊裝置回應該服務通知而發出一裝置請求給該來電資訊管理伺服器，該來電資訊管理伺服器對該後端系統進行資訊之存取與處理，且回應該裝置請求所對應之資訊提供至該行動通訊裝置。In order to achieve the above object, the present invention provides an incoming caller system, implemented in a telecommunications system, comprising: an incoming call information management server, electrically connected to a backend system of the telecommunications system, and accepting the backend system Notifying, and sending a service notification to a mobile communication device based on one of the caller information management server user profiles, wherein when the mobile communication device responds to the service notification and issues a device request to the call information management server, The call information management server accesses and processes the information of the backend system, and the information corresponding to the device request is provided to the mobile communication device.
在本發明來電管家系統中，更包含一用戶設定檔資料庫，其儲存複數個用戶之個人設定資料以及來電、語音通知與操作記錄，其中該來電資訊管理伺服器係存取該用戶設定檔資料庫以獲得該用戶設定檔。In the call manager system of the present invention, a user profile database is further included, which stores a plurality of user personal settings data, as well as an incoming call, a voice notification and an operation record, wherein the call information management server accesses the user profile data. The library gets the user profile.
在本發明來電管家系統中，該後端系統包含一語音信箱系統、一誰來電系統或一來電過濾系統。In the incoming caller system of the present invention, the backend system includes a voicemail system, an incoming call system or an incoming call filtering system.
在本發明來電管家系統中，該來電資訊管理伺服器根據該語音信箱系統所傳送之一留言通知，從該語音信箱系統擷取對應該留言通知之一聲音檔，並將該聲音檔轉檔為適於該行動通訊裝置播放之格式，以回應該裝置請求而提供轉檔後之該聲音檔至該行動通訊裝置。In the incoming call butler system of the present invention, the incoming call information management server retrieves a voice file corresponding to the message notification from the voice mail system according to a message notification sent by the voice mail system, and converts the sound file to The format suitable for playing the mobile communication device is to provide the audio file after the transfer to the mobile communication device in response to the request of the device.
在本發明來電管家系統中，進一步包含一使用者介面，該使用者介面實現於該行動通訊裝置，且該使用者介面顯示該來電資訊管理伺服器所發出的該服務通知。In the incoming caller system of the present invention, the user interface is further configured to be implemented in the mobile communication device, and the user interface displays the service notification sent by the incoming call information management server.
在本發明來電管家系統中，該服務通知指示該行動通訊裝置提示一語音留言訊息、一來電訊息或一來電過濾訊息。In the incoming caller system of the present invention, the service notification instructs the mobile communication device to prompt a voice message message, an incoming call message or an incoming call filter message.
在本發明來電管家系統中，該裝置請求包含請求下載一語音留言訊息、一來電記錄或一來電過濾記錄。In the incoming caller system of the present invention, the device request includes a request to download a voice message, an incoming call record or an incoming call filter record.
本發明復提供一種行動通訊裝置，安裝一來電管家服務程式，且該來電管家服務程式常駐於該行動通訊裝置的開機狀態，其特徵在於：該來電管家服務程式提供一使用者介面，該使用者介面顯示一來電資訊管理伺服器所發出的一服務通知，當該行動通訊裝置回應該服務通知而發出一裝置請求給該來電資訊管理伺服器，該來電資訊管理伺服器基於該裝置請求對一後端系統進行資訊之存取與處理以回應該裝置請求所對應之資訊，俾使該使用者介面顯示來自該來電資訊管理伺服器回應該裝置請求所對應之資訊。The present invention provides a mobile communication device, which installs an incoming butler service program, and the incoming butler service program is resident in the power-on state of the mobile communication device, wherein the incoming butler service program provides a user interface, the user The interface displays a service notification sent by the incoming call information management server, and when the mobile communication device responds to the service notification and issues a device request to the call information management server, the call information management server requests the right after the device is requested. The end system performs information access and processing to respond to the information corresponding to the device request, so that the user interface displays information corresponding to the request from the call information management server to respond to the device.
在本發明行動通訊裝置中，該來電管家服務程式使該行動通訊裝置顯示一提示視窗、震動或致能一提示鈴聲In the mobile communication device of the present invention, the incoming butler service program causes the mobile communication device to display a prompt window, vibrate or enable a prompt ringtone
在本發明行動通訊裝置中，該行動通訊裝置接收該服務通知，且該來電管家服務程式根據該服務通知提供該使用者介面。In the mobile communication device of the present invention, the mobile communication device receives the service notification, and the incoming butler service program provides the user interface according to the service notification.
在本發明行動通訊裝置中，該服務通知指示該行動通訊裝置提示一語音留言訊息、一來電訊息或一來電過濾訊息。In the mobile communication device of the present invention, the service notification instructs the mobile communication device to prompt a voice message message, an incoming call message or an incoming call filter message.
在本發明行動通訊裝置中，該裝置請求包含請求下載一語音留言訊息、一來電記錄或一來電過濾記錄。In the mobile communication device of the present invention, the device request includes a request to download a voice message, an incoming call record or an incoming call filter record.
在本發明行動通訊裝置中，該使用者介面展示或顯示該語音留言訊息、該來電記錄或該來電過濾記錄。In the mobile communication device of the present invention, the user interface displays or displays the voice message, the incoming call record or the incoming call filter record.
本發明復提供一種來電管家服務方法，包含：電性連接一來電資訊管理伺服器至一電信通訊系統的一後端系統，使該來電資訊管理伺服器接收該後端系統所發出的通知；基於一用戶設定檔，由該來電資訊管理伺服器發送一服務通知給一行動通訊裝置；提供一來電管家服務程式下載安裝至該行動通訊裝置，以提供一使用者介面，該使用者介面顯示該服務通知；以及接收該行動通訊裝置回應該服務通知所發出一裝置請求給該來電資訊管理伺服器，使該來電資訊管理伺服器對該後端系統進行資訊之存取與處理以回應該裝置請求所對應之資訊至該行動通訊裝置。The present invention provides an incoming caller service method, comprising: electrically connecting an incoming call information management server to a backend system of a telecommunication communication system, so that the incoming call information management server receives the notification sent by the backend system; a user profile, the call information management server sends a service notification to a mobile communication device; and an incoming caller service program is downloaded and installed to the mobile communication device to provide a user interface, the user interface displays the service And receiving a device request sent by the mobile communication device to notify the call information management server, so that the call information management server accesses and processes the information to the backend system to respond to the device request Corresponding information to the mobile communication device.
在本發明來電管家服務方法中，進一步包含：以一用戶設定檔資料庫儲存複數個用戶之個人設定資料以及來電、語音通知與操作記錄，而該來電資訊管理伺服器係存取該用戶設定檔資料庫以獲得該用戶設定檔。In the method for calling the butler service of the present invention, the method further includes: storing a personal configuration data of the plurality of users, and an incoming call, a voice notification, and an operation record by using a user profile database, wherein the call information management server accesses the user profile The database is used to obtain the user profile.
在本發明來電管家服務方法中，該後端系統包含一語音信箱系統、一誰來電系統或一來電過濾系統。In the incoming caller service method of the present invention, the backend system includes a voicemail system, an incoming call system or an incoming call filtering system.
在本發明來電管家服務方法中，進一步包含：以該來電資訊管理伺服器根據該語音信箱系統所傳送之一留言通知，從該語音信箱系統擷取對應該留言通知之一聲音檔，並將該聲音檔轉檔為適於該行動通訊裝置播放之格式，以回應該裝置請求而提供轉檔後之該聲音檔至該行動通訊裝置。In the method of the incoming caller service of the present invention, the method further includes: capturing, by the incoming call information management server, a voice message corresponding to the message notification from the voice mail system according to a message notification sent by the voice mail system, and The sound file shift is a format suitable for the mobile communication device to play, and the sound file after the transfer is provided to the mobile communication device in response to the device request.
在本發明來電管家服務方法中，該服務通知指示該行動通訊裝置提示一語音留言訊息、一來電訊息或一來電過濾訊息。In the method of calling the butler service of the present invention, the service notification instructs the mobile communication device to prompt a voice message message, an incoming call message or an incoming call filter message.
在本發明來電管家服務方法中，該裝置請求包含請求下載一語音留言訊息、一來電記錄或一來電過濾記錄。In the method of calling the butler service of the present invention, the device request includes requesting to download a voice message, an incoming call record or an incoming call filter record.
在本發明來電管家服務方法中，進一步包含：透過該使用者介面以查詢該語音留言訊息、該來電記錄或該來電過濾記錄。In the method of calling the butler service of the present invention, the method further includes: querying the voice message, the incoming call record or the incoming call filter record through the user interface.
本發明復提供一種使用者介面，適用於一行動通訊裝置，包含：一提示視窗，顯示來自一來電資訊管理伺服器所發出的一服務通知，該來電資訊管理伺服器連接一電信通訊系統的一後端系統進行來電資訊之存取與處理，其中該使用者介面因應一使用者操作，促使該行動通訊裝置回應該服務通知而發出一裝置請求給該來電資訊管理伺服器以獲取來電資訊。The present invention provides a user interface suitable for a mobile communication device, comprising: a prompt window for displaying a service notification sent by a call information management server, wherein the call information management server is connected to a telecommunication communication system The back-end system performs access and processing of incoming call information, wherein the user interface prompts the mobile communication device to respond to the service notification in response to a user operation, and sends a device request to the call information management server to obtain the incoming call information.
在本發明使用者介面中，該使用者介面包含一圖像式使用者介面或一清單式使用者介面。In the user interface of the present invention, the user interface includes an image user interface or a list user interface.
在本發明使用者介面中，該提示視窗係於該行動通訊裝置之桌面即時顯示該服務通知。In the user interface of the present invention, the prompt window displays the service notification on the desktop of the mobile communication device.
在本發明使用者介面中，該使用者介面包含一語音信箱使用者介面、一誰來電使用者介面或一來電過濾使用者介面。In the user interface of the present invention, the user interface includes a voice mail user interface, a caller user interface, or an incoming call filter user interface.
在本發明使用者介面中，該語音信箱使用者介面顯示至少一留言者之門號、留言數量、留言時間或留言日期之來電資訊。In the user interface of the present invention, the voice mail user interface displays at least one message number of the message, the number of messages, the message time or the date of the message.
在本發明使用者介面中，該語音信箱使用者介面進一步提供至少一操作元件，以使該使用者藉由致能該操作元件，而使該行動通訊裝置提供對應該操作元件之一服務。In the user interface of the present invention, the voicemail user interface further provides at least one operational component to enable the mobile communication device to provide service to one of the operational components by enabling the operational component.
在本發明使用者介面中，該服務包含收聽留言、下載留言、回電、回簡訊或秘密播號。In the user interface of the present invention, the service includes listening to a message, downloading a message, returning a call, returning a newsletter, or a secret broadcast number.
本發明藉由設置一來電資訊管理伺服器，以接收一後端系統所發出的通知，並提供來電管家服務程式所提出的一使用者介面，來顯示該來電資訊管理伺服器所發出的服務通知，並可回應該服務通知以進行資訊之存取與處理，讓用戶得以對來電的相關資訊進行設定管理與記錄查詢，本發明提供人性化的使用者介面，藉此提高使用上的便利性，進而增加產業上之實施利用。The invention provides a call notification information management server to receive a notification sent by a backend system, and provides a user interface proposed by the call manager service program to display the service notification sent by the call information management server. And the service notification can be returned to perform information access and processing, so that the user can perform setting management and record inquiry on the related information of the incoming call, and the present invention provides a user-friendly user interface, thereby improving the convenience of use. In addition, the implementation and utilization of the industry will be increased.
請參考第一圖，第一圖係本發明來電管家系統一實施例之架構圖。在此具體實施例中，本發明來電管家系統係實施於一電信通訊系統，例如全球行動通信系統(GSM)、分碼多工存取(CDMA)系統或個人手持式電話系統(PHS)。該來電管家系統係在該電信通訊系統的架構上，增設一來電資訊管理伺服器1。該電信通訊系統可包含一簡訊中心2、一服務發佈管理平台3及一加值服務認證中心4，其透過電信網路5、14進行通訊，並利用無線應用協定閘道器6(WAP GW)耦接GPRS閘道支持節點7(GGSN)，其中電信網路5係以封包網路(Packet Network)來實施，電信網路14係以電路網路(Circuit Network)來實施，但本發明並不限制其實施的態樣，端看設計者之設計而定。如圖所示，該簡訊中心1係透過交換設備8(MSC/SSP)電性連接無線網路中心9(RNC)，而該GGSN7亦電性連接該RNC9。值得注意的是，該來電資訊管理伺服器1電性連接一用戶設定檔資料庫10與該電信通訊系統的一後端系統，其中該用戶設定檔資料庫10儲存複數個用戶之個人設定資料以及來電通知、語音通知與操作記錄，其中該來電資訊管理伺服器1係存取該用戶設定檔資料庫10以獲得一用戶設定檔，該後端系統包含：一語音信箱與誰來電系統11及一來電過濾系統12。該來電資訊管理伺服器1透過電信網路及/或網際網路與至少一行動通訊裝置13進行通訊，其中該行動通訊裝置13可為各式行動通訊電子裝置，例如但不限於手機、個人數位助理(Personal Digital Assistant,PDA)等。當行動通訊裝置13申裝來電管家服務功能時，該來電資訊管理伺服器1便提供一來電管家服務程式透過電信網路或網際網路下載安裝至該行動通訊裝置13。當該行動通訊裝置13安裝該來電管家服務程式後，則該來電管家服務程式常駐於該行動通訊裝置13的開機狀態，以便隨時提供來電管家服務。Please refer to the first figure. The first figure is an architectural diagram of an embodiment of the incoming caller system of the present invention. In this particular embodiment, the present invention is implemented in a telecommunications system, such as a Global System for Mobile Communications (GSM), a Code Division Multiple Access (CDMA) system, or a Personal Handyphone System (PHS). The incoming caller system is provided with an incoming call information management server 1 on the architecture of the telecommunication communication system. The telecommunication communication system can include a short message center 2, a service release management platform 3, and a value added service authentication center 4, which communicate via the telecommunication networks 5, 14 and utilize the wireless application protocol gateway 6 (WAP GW). The GPRS gateway support node 7 (GGSN) is coupled, wherein the telecommunication network 5 is implemented by a packet network, and the telecommunication network 14 is implemented by a circuit network, but the present invention does not Limit the way it is implemented, depending on the designer's design. As shown in the figure, the SMS center 1 is electrically connected to the Radio Network Center 9 (RNC) through the switching device 8 (MSC/SSP), and the GGSN 7 is also electrically connected to the RNC 9. It is to be noted that the call information management server 1 is electrically connected to a user profile database 10 and a backend system of the telecommunication system, wherein the user profile database 10 stores a plurality of user profile data and Incoming call notification, voice notification and operation record, wherein the incoming call information management server 1 accesses the user profile database 10 to obtain a user profile, the backend system includes: a voicemail and who is calling the system 11 and Incoming call filtering system 12. The call information management server 1 communicates with at least one mobile communication device 13 through a telecommunication network and/or the Internet. The mobile communication device 13 can be various types of mobile communication devices, such as but not limited to mobile phones and personal digital devices. Assistant (Personal Digital Assistant, PDA) and so on. When the mobile communication device 13 applies the incoming butler service function, the incoming call information management server 1 provides an incoming caller service program to be downloaded and installed to the mobile communication device 13 via the telecommunication network or the Internet. After the mobile communication device 13 installs the incoming butler service program, the incoming butler service program is resident in the power-on state of the mobile communication device 13 to provide an incoming caller service at any time.
雖然本實施例中，語音信箱與誰來電系統11係以一伺服器設置，但本發明並不限制以二個或多個伺服器分開設置的設置，端看設計者的設計而定。Although in the present embodiment, the voice mail box and the caller system 11 are set by a server, the present invention does not limit the settings that are separately set by two or more servers, depending on the designer's design.
請參閱第二圖，第二圖係本發明一實施例有關語音信箱的訊息流程圖。此具體實施例是示例當用戶欲利用行動通訊裝置13進行語音信箱留言服務時，本發明來電管家系統所處理的訊息處理方法，其訊息包含：訊息[01]一用戶進入語音信箱系統21發出一留言訊息；訊息[02]該語音信箱系統21基於該留言訊息發出一留言通知至該來電資訊管理伺服器1；訊息[03]；該來電資訊管理伺服器1根據該留言通知自該語音信箱系統21擷取對應該留言通知的該留言訊息之聲音檔；訊息[04]由該來電資訊管理伺服器1將該留言訊息之聲音檔轉檔為適於該行動通訊裝置13播放之格式，例如但不限於由.wav格式轉為.mp3格式；訊息[05]然後該來電資訊管理伺服器1存取該用戶設定檔資料庫10以獲得該用戶設定檔，藉此該來電資訊管理伺服器1透過該簡訊中心2發出一服務通知(例如但不限制以簡訊格式SMS發送)至該行動通訊裝置13；訊息[06]當該服務通知送達該行動通訊裝置13後，則該簡訊中心2回覆該來電資訊管理伺服器1該服務通知己送達；訊息[07]而當該服務通知送達該行動通訊裝置13後，則該行動通訊裝置13對該來電資訊管理伺服器1回覆該服務通知已收到；以及訊息[08]開啟該行動通訊裝置13上之該來電管家服務程式，其提供一使用者介面以顯示該來電資訊管理伺服器1所發出的一服務通知，當該行動通訊裝置13回應該服務通知，則由該行動通訊裝置13發出一裝置請求(例如收聽留言訊息)給該來電資訊管理伺服器1，而該來電資訊管理伺服器1便會回應該裝置請求而將該留言訊息之聲音檔以.mp3格式傳送至該行動通訊裝置13，以回應該裝置請求所對應之資訊，俾使該使用者介面展示或顯示來自該來電資訊管理伺服器1回應該裝置請求所對應之資訊，以讓使用者得以透過該使用者介面來操作或存取該些資訊。Please refer to the second figure. The second figure is a message flow chart of a voice mail box according to an embodiment of the present invention. This embodiment is an example of a message processing method handled by the incoming caller system of the present invention when the user wants to use the mobile communication device 13 to perform a voicemail message service. The message includes: message [01] a user enters the voicemail system 21 to issue a message. Message message; message [02] the voice mail system 21 sends a message notification to the call information management server 1 based on the message message; message [03]; the call information management server 1 notifies the voice mail system based on the message 21: capturing a voice file corresponding to the message message corresponding to the message notification; the message [04] is converted by the call information management server 1 to a format suitable for the mobile communication device 13 to play, for example, It is not limited to change from .wav format to .mp3 format; message [05] then the call information management server 1 accesses the user profile database 10 to obtain the user profile, whereby the call information management server 1 transmits The news center 2 issues a service notification (such as but not limited to SMS in a short message format) to the mobile communication device 13; message [06] when the service notification is sent to the action After the device 13, the news center 2 replies to the call information management server 1 that the service notification has been delivered; the message [07] and when the service notification is sent to the mobile communication device 13, the mobile communication device 13 calls the call The information management server 1 replies that the service notification has been received; and the message [08] opens the incoming butler service program on the mobile communication device 13, which provides a user interface to display the call information management server 1 a service notification, when the mobile communication device 13 responds to the service notification, the mobile communication device 13 issues a device request (for example, listening to a message message) to the incoming call information management server 1, and the incoming call information management server 1 The device request is sent back to the mobile communication device 13 in the .mp3 format to respond to the information requested by the device request, so that the user interface displays or displays the call information management servo. The device 1 should respond to the information corresponding to the device request, so that the user can operate or access the information through the user interface.
雖然上述是以.wav格式及.mp3格式為例說明本發明之概念，但並不限制其他格式間之轉換，端看設計而定。Although the above description is made by taking the .wav format and the .mp3 format as an example to illustrate the concept of the present invention, it does not limit the conversion between other formats, depending on the design.
請參閱第三圖，第三圖係本發明一實施例有關來電過濾的訊息流程圖。此具體實施例是示例用戶可以設定或編輯黑名單，每過濾一次便主動通知用戶，於行動通訊裝置上之桌面以浮動視窗方式提示，本發明來電管家系統所處理的訊息處理方法，其訊息包含：訊息[01]；當用戶收到一話務；訊息[02]該話務會觸發來電過濾服務，使該來電過濾系統12根據該用戶設定檔而對該話務進行來電檢查與過濾；訊息[03]該來電過濾系統12將過濾之話務資訊傳送給該來電資訊管理伺服器1；訊息[04]接著該來電資訊管理伺服器1透過該簡訊中心2發出一服務通知(例如但不限制以簡訊格式SMS發送)至該行動通訊裝置13；訊息[05]當該服務通知送達該行動通訊裝置13後，則該簡訊中心2回覆該來電資訊管理伺服器1該服務通知已送達；訊息[06]而當該服務通知送達該行動通訊裝置13後，則該行動通訊裝置13對該來電資訊管理伺服器1回覆該服務通知已收到；以及訊息[07]開啟該行動通訊裝置13上之該來電管家服務程式，其提供一使用者介面以展示或顯示該來電資訊管理伺服器1所發出的一服務通知，當該行動通訊裝置13回應該服務通知，則由該行動通訊裝置13發出一裝置請求(例如回電或刪除記錄)給該來電資訊管理伺服器1，而該來電資訊管理伺服器1基於該裝置請求而對該來電過濾系統12進行來電過濾資訊查詢、記錄或設定等功能，以回應該裝置請求所對應之資訊，俾使該使用者介面展示或顯示來自該來電資訊管理伺服器1回應該裝置請求所對應之資訊。Please refer to the third figure. The third figure is a message flow chart of incoming call filtering according to an embodiment of the present invention. The specific embodiment is that the example user can set or edit the blacklist, and the user is actively notified every time the filter is filtered, and the desktop on the mobile communication device is prompted by the floating window. The message processing method handled by the caller housekeeping system of the present invention includes the message processing method. : message [01]; when the user receives a call; message [02] the call triggers the call filtering service, causing the call filtering system 12 to perform an incoming call check and filtering according to the user profile; [03] The incoming call filtering system 12 transmits the filtered traffic information to the incoming call information management server 1; the message [04] then the incoming call information management server 1 sends a service notification through the short message center 2 (for example, but not limited to Sending in SMS format SMS to the mobile communication device 13; message [05] when the service notification is sent to the mobile communication device 13, the SMS center 2 replies to the incoming call information management server 1 that the service notification has been delivered; 06] and when the service notification is sent to the mobile communication device 13, the mobile communication device 13 replies to the incoming call information management server 1 that the service notification has been received; And the message [07] opens the incoming butler service program on the mobile communication device 13, which provides a user interface to display or display a service notification sent by the incoming call information management server 1, when the mobile communication device 13 returns The service notification device should issue a device request (for example, callback or delete record) to the incoming call information management server 1, and the incoming call information management server 1 responds to the incoming call filtering system based on the device request. 12 Performing functions such as querying, recording, or setting the incoming call filtering information to respond to the information corresponding to the device request, so that the user interface displays or displays the information corresponding to the device request from the incoming call information management server 1.
雖然上述是以留言訊息及來電過濾為例說明本發明的概念，而有關誰來電的訊息處理流程亦可從上述訊息處理流程中思及，例如：當收到一來電，則由該誰來電系統通知該來電資訊管理伺服器1，然後該來電資訊管理伺服器1存取該用戶設定檔資料庫10以獲得該用戶設定檔，藉此該來電資訊管理伺服器1透過該簡訊中心2發出一服務通知至該行動通訊裝置13。該行動通訊裝置13藉由該來電管家服務程式所提供之使用者介面展示或顯示該服務通知，而當該行動通訊裝置13回應該服務通知發出一裝置請求(例如回電、回訊或記錄查詢)給該來電資訊管理伺服器1，而該來電資訊管理伺服器1便會基於該裝置請求對該後端系統進行資訊之存取與處理以回應該裝置請求，俾使該使用者介面展示或顯示來自該來電資訊管理伺服器1回應該裝置請求所對應之資訊。Although the above description uses the message message and the caller filter as an example to illustrate the concept of the present invention, the message processing procedure for the caller may also be considered from the above message processing flow, for example, when a call is received, the caller system is called. Notifying the call information management server 1, and then the call information management server 1 accesses the user profile database 10 to obtain the user profile, whereby the call information management server 1 sends a service through the message center 2 Notify to the mobile communication device 13. The mobile communication device 13 displays or displays the service notification by using a user interface provided by the incoming butler service program, and when the mobile communication device 13 responds to the service notification, a device request (for example, a callback, a reply, or a record inquiry) is issued. Giving the call information management server 1, and the call information management server 1 requests access to and processing of information on the backend system based on the device to respond to the device request, so that the user interface displays or The information corresponding to the device request from the incoming call information management server 1 is displayed.
請繼續參閱第四圖，第四圖係本發明一實施例之有關提示視窗的示意圖。如圖所示，當有新事件發生時，該來電管家系統將會發送服務通知至該行動通訊裝置13，而該來電管家服務程式會根據該服務通知提供一使用者介面，藉此讓用戶得以回應該服務通知。在一些實施例中，該行動通訊裝置13的桌面會根據不同的事件自動跳出一提示視窗，或搭配以震動方式或致能一提示鈴聲通知用戶，其中該提示視窗可包含數個按鈕，如圖中左側有關誰來電的提示視窗40，其按鈕包含：回電、回訊、編輯/新增聯絡人、設為黑名單、刪除記錄及搜尋等功能；如圖中中間有關語音信箱的提示視窗41，其按鈕包含：線上收聽留言、下載留言、回電、發送簡訊及信箱留言清單等功能；以及如圖中右側有關來電過濾的提示視窗42，其按鈕包含：回電、回訊、編輯/新增聯絡人、移出黑名單、刪除記錄及搜尋等功能，以便用戶即時進行處理。Please refer to the fourth figure, which is a schematic diagram of a prompt window according to an embodiment of the present invention. As shown, when a new event occurs, the incoming butler system will send a service notification to the mobile communication device 13, and the incoming butler service program will provide a user interface based on the service notification, thereby allowing the user to Respond to the service notice. In some embodiments, the desktop of the mobile communication device 13 automatically jumps out of a prompt window according to different events, or is configured to notify the user by vibrating or enabling a prompt ringtone, wherein the prompt window may include a plurality of buttons, as shown in the figure. In the left side of the prompt window 40, the button includes: callback, reply, edit / add contacts, set blacklist, delete records and search functions; in the middle of the message box 41 about voicemail The buttons include: online listening to the message, downloading the message, returning the call, sending the newsletter and the mail message list, and the prompt window 42 on the right side of the message, the button includes: callback, reply, edit/new Add contacts, remove blacklists, delete records, and search for immediate user processing.
在另一實施例中，本發明並不限制上述使用者介面所提供的功能，端看設計者的設計而可任意刪除或新增功能。In another embodiment, the present invention does not limit the functions provided by the user interface described above, and the functions of the designer can be arbitrarily deleted or added.
繼續參閱第五A與五B圖，第五A與五B圖係本發明一實施例之有關使用者介面的示意圖。如第五A圖所示，除了上述提示視窗外，在此實施例中，該使用者介面還可包含一服務清單，提供用戶有關申裝異動、進階查詢或軟體設定等操作功能。而當用戶選擇清單中任一服務時，則如第五B圖所示，該行動通訊裝置13的螢幕會顯示各服務畫面，其提供有關該服務的相關訊息，例如：未接來電通知、來電過濾通知、新語音留言等訊息，本發明係透過人性化的操作介面，以及多樣化的服務擴充功能，克服先前技術必須透過客服或是IVR系統方能提供之服務，透過此創新之作法，將來電管家服務延伸至用戶行動通訊設備之桌面，以整合的介面，讓用戶得以使用個人化的服務，進而提高使用黏著度。Continuing with reference to Figures 5A and 5B, Figures 5A and 5B are schematic illustrations of user interfaces in accordance with an embodiment of the present invention. As shown in FIG. 5A, in addition to the above prompt window, in this embodiment, the user interface may further include a service list, and provide user operations functions such as application change, advanced query or software setting. When the user selects any service in the list, as shown in FIG. 5B, the screen of the mobile communication device 13 displays each service screen, which provides related information about the service, for example, missed call notification, incoming call. By filtering notifications, new voice messages, and the like, the present invention overcomes the services that the prior art must provide through the customer service or the IVR system through a user-friendly operation interface and a variety of service expansion functions. The call butler service extends to the desktop of the user's mobile communication device, with an integrated interface that allows users to use personalized services to increase the stickiness of use.
請參閱第六圖，其係本發明一實施例之有關提示視窗的另一示意圖。此實施例是以語音信箱即時桌面通知為例說明本發明之概念，如圖所示，當有留言訊息時，該來電資訊管理伺服器係基於該留言訊息發送一服務通知至該行動通訊裝置13，該來電管家服務程式則根據該服務通知提供一使用者介面，該使用者介面因應一使用者操作，使該行動通訊裝置13回應該服務通知而發出一裝置請求給該來電資訊管理伺服器以獲取來電資訊，在一些實施例中，該使用者介面包含一提示視窗60，顯示該服務通知，其中該提示視窗60係於該行動通訊裝置13之桌面即時顯示該服務通知。如圖所示，該提示視窗60顯示留言者門號以及留言數量，並顯示最新留言者之門號及其留言時間/日期等來電資訊，此外，於該提示視窗60還提供了複數個操作元件(例如但不限於圖標、按鈕、文字方塊)，各該操作元件分別代表該行動通訊裝置13所能提供的服務，當使用者致能該些操作元件的其中之一時，便能使該行動通訊裝置13提供對應該操作元件之服務，例如但不限於：收聽留言、下載留言、回電、回簡訊或秘密播號等服務。Please refer to the sixth figure, which is another schematic diagram of the prompt window according to an embodiment of the present invention. In this embodiment, the voice mailbox instant desktop notification is taken as an example to illustrate the concept of the present invention. As shown in the figure, when there is a message message, the call information management server sends a service notification to the mobile communication device 13 based on the message message. The call manager service program provides a user interface according to the service notification, and the user interface causes the mobile communication device 13 to respond to the service notification and issue a device request to the call information management server in response to a user operation. The caller information is obtained. In some embodiments, the user interface includes a prompt window 60 for displaying the service notification, wherein the prompt window 60 displays the service notification on the desktop of the mobile communication device 13 in real time. As shown in the figure, the prompt window 60 displays the message number of the message and the number of messages, and displays the incoming message information of the latest message number and its message time/date, and further provides a plurality of operation elements in the prompt window 60. (such as but not limited to icons, buttons, text boxes), each of the operating elements represents a service that the mobile communication device 13 can provide, and when the user enables one of the operating elements, the mobile communication can be enabled. The device 13 provides services corresponding to the operating elements, such as, but not limited to, listening to messages, downloading messages, returning calls, returning newsletters, or secret broadcasts.
繼續參閱第七A與七B圖，第七A與七B圖係本發明一實施例之有關使用者介面的另一示意圖。使用者介面包含一語音信箱使用者介面、一誰來電使用者介面或一來電過濾使用者介面。在本實施例中，如第七A圖及第七B圖所示，其分別顯示有關語音信箱的一圖像式使用者介面70或一清單式使用者介面71。在第七A圖中，該圖像式使用者介面70顯示留言者的相片、門號、留言日期及時間等相關資訊，使用者也可點擊相片兩側的箭頭來切換上一則或下一則留言，或點擊下方按鍵來播放、停止或下載留言之聲音檔。除此之外，使用者還可點選左下方的操作選單，以展開相關功能選單，例如但不限於：回電、回簡訊、刪除留言、保留留言等功能，另外使用者也可點選右下方的已下載留言，則導引使用者切換到已下載留言清單畫面(圖未示)，以提供使用者詳細的已下載留言清單而做進一步的操作。請接續參閱第七B圖，除第七A圖所示之圖像式使用者介面70外，使用者介面還包含清單式使用者介面71，如圖所示，此清單式使用者介面71將留言者的資訊分列顯示，每一列資訊包含留言者的姓名、門號、留言日期與時間等來電資訊，在一般實作中通常係將最新的留言顯示在第一筆(畫面最上方)，隨後的留言則依時間排序顯示於後。值得注意的是，當使用者點選畫面左方的圖像，則出現功能操作選單72，讓使用者得以進行(但不限於)收聽與下載留言、發送簡訊、回電、刪除或保留留言等功能。Continuing to refer to Figures 7A and 7B, which are another schematic diagram of a user interface in accordance with an embodiment of the present invention. The user interface includes a voicemail user interface, a caller user interface, or a caller filtering user interface. In this embodiment, as shown in FIG. 7A and FIG. 7B, respectively, an image user interface 70 or a list user interface 71 for the voice mail box is displayed. In Figure 7A, the graphical user interface 70 displays information such as the photo, door number, date and time of the message, and the user can also click on the arrows on both sides of the photo to switch to the previous or next message. , or click the button below to play, stop or download the voice file of the message. In addition, users can also click the operation menu at the bottom left to expand the related function menu, such as but not limited to: callback, back to SMS, delete message, keep message, etc., users can also click right The downloaded message below guides the user to switch to the downloaded message list screen (not shown) to provide the user with a detailed list of downloaded messages for further operations. Please refer to FIG. 7B. In addition to the graphical user interface 70 shown in FIG. A, the user interface further includes a list user interface 71. As shown, the list user interface 71 will The information of the commenter is displayed separately. Each column of information includes the name, door number, date and time of the message, etc. In the general implementation, the latest message is usually displayed in the first pen (top of the screen). Subsequent messages are displayed in chronological order. It is worth noting that when the user clicks on the image on the left side of the screen, the function operation menu 72 appears, allowing the user to perform (but is not limited to) listening and downloading messages, sending a text message, returning a call, deleting or retaining a message, etc. Features.
雖然上述是以語音信箱使用者介面為例說明本發明的概念，而有關誰來電使用者介面或來電過濾使用者介面的設計亦可從上述說明中思及，本發明並不限制實施的態樣，端看設計者的設計而定。Although the above description is based on the voice mail user interface, the design of the user interface or the incoming call filter user interface can be considered from the above description, and the present invention does not limit the implementation. It depends on the designer's design.
儘管前述在說明本發明之來電管家系統的過程中，亦已同時說明本發明之來電管家服務方法的概念，但為求清楚起見，以下仍另繪示流程圖詳細說明。Although the foregoing description of the method of the incoming butler service method of the present invention has been described in the course of explaining the incoming caller system of the present invention, for the sake of clarity, the flowchart will be described in detail below.
請參閱第六圖，顯示本發明之來電管家服務方法一實施例的流程圖。在此一實施例中，本發明之來電管家系統係在一電信通訊系統的架構上，增設一來電資訊管理伺服器，該來電資訊管理伺服器係電性連接該電信通訊系統的一後端系統，使該來電資訊管理伺服器接收該後端系統所發出的通知，如步驟810；基於一用戶設定檔，由該來電資訊管理伺服器發送一服務通知給一行動通訊裝置，如步驟820；當行動通訊裝置要求申裝來電管家服務功能時，該行動通訊裝置便從一來電資訊管理伺服器下載安裝一來電管家服務程式，以提供一使用者介面，該使用者介面展示或顯示該服務通知，例如但不限於：語音留言訊息、來電記錄或來電過濾記錄，讓用戶得以操作功能，舉例來說：用戶可以進行查詢紀錄、回電、回訊或移除/設為黑名單等操作，其中該來電管家服務程式常駐於一行動通訊裝置的開機狀態，使能隨時執行來電管家服務功能，如步驟830；接收該行動通訊裝置回應該服務通知所發出一裝置請求給該來電資訊管理伺服器，使該來電資訊管理伺服器基於該裝置請求對該至少一後端系統進行資訊之存取與處理以回應該裝置請求所對應之資訊，例如但不限於：下載留言、提供信箱留言清單、刪除記錄、搜尋等，如步驟840；以及使該使用者介面顯示來自該來電資訊管理伺服器回應該裝置請求所對應之資訊，如步驟850。Referring to the sixth figure, a flow chart of an embodiment of the method of calling the butler service of the present invention is shown. In this embodiment, the incoming caller system of the present invention is provided with an incoming call information management server on the architecture of the telecommunication communication system, and the incoming call information management server is electrically connected to a backend system of the telecommunication communication system. , the call information management server receives the notification sent by the backend system, as in step 810; based on a user profile, the call information management server sends a service notification to a mobile communication device, as in step 820; When the mobile communication device requests the application of the incoming caller service function, the mobile communication device downloads and installs a call manager service program from a call information management server to provide a user interface, and the user interface displays or displays the service notification. For example, but not limited to: a voice message message, an incoming call record, or an incoming call filter record, the user can operate the function. For example, the user can perform an operation such as querying, returning, replying, or removing/setting to a blacklist. The incoming butler service program is resident in the power-on state of a mobile communication device, enabling the caller to take care of the service at any time. The service function, as in step 830, receiving a request from the mobile communication device to send a device request to the call information management server, so that the call information management server requests information on the at least one backend system based on the device request. Accessing and processing to respond to information corresponding to the device request, such as but not limited to: downloading a message, providing a mailbox message list, deleting a record, searching, etc., as in step 840; and causing the user interface to display the call information management servo The device should respond to the information corresponding to the device request, as in step 850.
上述的各步驟之詳細實施方式已於前述來電管家系統的敘述中詳細說明過了，在此便不再贅述。The detailed implementation of each of the above steps has been described in detail in the foregoing description of the incoming butler system, and will not be described herein.
以上所述僅為本發明之具體實施例而已，並非用以限定本發明之申請專利範圍；凡其它未脫離本發明所揭示之精神下所完成之等效改變或修飾，均應包含在下述之申請專利範圍內。The above description is only for the specific embodiments of the present invention, and is not intended to limit the scope of the claims of the present invention; all other equivalent changes or modifications which are not departing from the spirit of the present invention should be included in the following Within the scope of the patent application.
1．．．來電資訊管理伺服器1. . . Call information management server
2．．．簡訊中心2. . . Newsletter center
3．．．服務發佈管理平台3. . . Service release management platform
4．．．加值服務認證中心4. . . Value Added Service Certification Center
5．．．電信網路5. . . Telecommunications network
6．．．無線應用協定閘道器(WAP GW)6. . . Wireless Application Protocol Gateway (WAP GW)
7．．．GPRS閘道支持節點(GGSN)7. . . GPRS gateway support node (GGSN)
8．．．交換設備(MSC/SSP)8. . . Switching equipment (MSC/SSP)
9‧‧‧無線網路中心(RNC)9‧‧‧Wireless Network Center (RNC)
10‧‧‧用戶設定檔資料庫10‧‧‧User Profile Database
11‧‧‧語音信箱與誰來電系統11‧‧‧Voicemail and who is calling system
12‧‧‧來電過濾系統12‧‧‧Incoming Filter System
13‧‧‧行動通訊裝置13‧‧‧Mobile communication device
14‧‧‧電信網路14‧‧‧Telecom network
40~42‧‧‧提示視窗40~42‧‧‧ prompt window
60‧‧‧提示視窗60‧‧‧ prompt window
70‧‧‧圖像式使用者介面70‧‧‧Image User Interface
71‧‧‧清單式使用者介面71‧‧‧Listed user interface
72‧‧‧功能操作選單72‧‧‧ functional operation menu
810~850‧‧‧步驟810~850‧‧‧Steps
第一圖為本發明來電管家系統一實施例之架構圖。The first figure is an architectural diagram of an embodiment of the incoming caller system of the present invention.
第二圖為本發明一實施例有關語音信箱的訊息流程圖。The second figure is a message flow chart of a voice mail box according to an embodiment of the present invention.
第三圖為本發明一實施例有關來電過濾的訊息流程圖。The third figure is a flow chart of messages related to incoming call filtering according to an embodiment of the present invention.
第四圖為本發明一實施例之有關提示視窗的示意圖。The fourth figure is a schematic diagram of a prompt window according to an embodiment of the present invention.
第五A與五B圖為本發明一實施例之有關使用者介面的示意圖。5A and 5B are schematic views of a user interface according to an embodiment of the present invention.
第六圖為本發明一實施例之有關提示視窗的另一示意圖。FIG. 6 is another schematic diagram of a prompt window according to an embodiment of the present invention.
第七A與七B圖為本發明一實施例之有關使用者介面的另一示意圖。7A and 7B are another schematic diagrams of a user interface according to an embodiment of the present invention.
第八圖為本發明之來電管家服務方法一實施例的流程圖。The eighth figure is a flow chart of an embodiment of the method of calling the butler service of the present invention.
1．．．來電資訊管理伺服器1. . . Call information management server
2．．．簡訊中心2. . . Newsletter center
3．．．服務發佈管理平台3. . . Service release management platform
4．．．加值服務認證中心4. . . Value Added Service Certification Center
5．．．電信網路5. . . Telecommunications network
6．．．無線應用協定閘道器(WAP GW)6. . . Wireless Application Protocol Gateway (WAP GW)
7．．．GPRS閘道支持節點(GGSN)7. . . GPRS gateway support node (GGSN)
8．．．交換設備(MSC/SSP)8. . . Switching equipment (MSC/SSP)
9．．．無線網路中心(RNC)9. . . Wireless Network Center (RNC)
10．．．用戶設定檔資料庫10. . . User profile database
11．．．語音信箱與誰來電系統11. . . Voicemail with who is calling system
12．．．來電過濾系統12. . . Incoming call filtering system
13．．．行動通訊裝置13. . . Mobile communication device
14．．．電信網路14. . . Telecommunications network
| Application Number | Priority Date | Filing Date | Title |
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| TW100136912ATWI491240B (en) | 2011-10-12 | 2011-10-12 | Caller system and service method and its mobile communication device and user interface |
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| TW100136912ATWI491240B (en) | 2011-10-12 | 2011-10-12 | Caller system and service method and its mobile communication device and user interface |
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| TW201316742A TW201316742A (en) | 2013-04-16 |
| TWI491240Btrue TWI491240B (en) | 2015-07-01 |
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| TW100136912ATWI491240B (en) | 2011-10-12 | 2011-10-12 | Caller system and service method and its mobile communication device and user interface |
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| TW (1) | TWI491240B (en) |
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