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IT202200016476A1 - SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER - Google Patents

SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER
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Publication number
IT202200016476A1
IT202200016476A1IT102022000016476AIT202200016476AIT202200016476A1IT 202200016476 A1IT202200016476 A1IT 202200016476A1IT 102022000016476 AIT102022000016476 AIT 102022000016476AIT 202200016476 AIT202200016476 AIT 202200016476AIT 202200016476 A1IT202200016476 A1IT 202200016476A1
Authority
IT
Italy
Prior art keywords
management
work
call center
call
center
Prior art date
Application number
IT102022000016476A
Other languages
Italian (it)
Inventor
Filippis David De
Original Assignee
Imac S R L
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Imac S R LfiledCriticalImac S R L
Priority to IT102022000016476ApriorityCriticalpatent/IT202200016476A1/en
Publication of IT202200016476A1publicationCriticalpatent/IT202200016476A1/en

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IT102022000016476A2022-08-032022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTERIT202200016476A1 (en)

Priority Applications (1)

Application NumberPriority DateFiling DateTitle
IT102022000016476AIT202200016476A1 (en)2022-08-032022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Applications Claiming Priority (1)

Application NumberPriority DateFiling DateTitle
IT102022000016476AIT202200016476A1 (en)2022-08-032022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Publications (1)

Publication NumberPublication Date
IT202200016476A1true IT202200016476A1 (en)2024-02-03

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ID=83900107

Family Applications (1)

Application NumberTitlePriority DateFiling Date
IT102022000016476AIT202200016476A1 (en)2022-08-032022-08-03 SYSTEM AND METHOD OF WORK AND MANAGEMENT FOR CALL CENTER

Country Status (1)

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IT (1)IT202200016476A1 (en)

Citations (5)

* Cited by examiner, † Cited by third party
Publication numberPriority datePublication dateAssigneeTitle
EP0829996A2 (en)1996-08-231998-03-18AT&T Corp.Correlating information between internet and call center environments
US7467135B2 (en)1998-11-302008-12-16Siebel Systems, Inc.System and method for smart scripting call centers and configuration thereof
US7792702B1 (en)1998-03-112010-09-07West CorporationMethods and system for providing offers in real time while preserving confidential information
US10447853B1 (en)*2016-12-292019-10-15Noble Systems CorporationGraphical user interface for managing multiple agent communication sessions in a contact center
WO2022051853A1 (en)*2020-09-092022-03-171125855 Alberta LimitedSystems and methods for providing remote call center services

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication numberPriority datePublication dateAssigneeTitle
EP0829996A2 (en)1996-08-231998-03-18AT&T Corp.Correlating information between internet and call center environments
US7792702B1 (en)1998-03-112010-09-07West CorporationMethods and system for providing offers in real time while preserving confidential information
US7467135B2 (en)1998-11-302008-12-16Siebel Systems, Inc.System and method for smart scripting call centers and configuration thereof
US10447853B1 (en)*2016-12-292019-10-15Noble Systems CorporationGraphical user interface for managing multiple agent communication sessions in a contact center
WO2022051853A1 (en)*2020-09-092022-03-171125855 Alberta LimitedSystems and methods for providing remote call center services

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