CN1205472A - Internet-enabled voice-response service - Google Patents
Internet-enabled voice-response serviceDownload PDFInfo
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- CN1205472A CN1205472ACN 98115189CN98115189ACN1205472ACN 1205472 ACN1205472 ACN 1205472ACN 98115189CN98115189CN 98115189CN 98115189 ACN98115189 ACN 98115189ACN 1205472 ACN1205472 ACN 1205472A
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Abstract
Description
The present invention relates to audio-response unit of Web server visit by a Internet.
The Internet has become a kind of telecommunication media of increased popularity.It is WWW (word wide web) that a kind of popular the Internet is used, and it allows the user to use a kind of graphical interfaces access server.Use common existing pc hardware equipment and a web browser application, just can carry out the web visit.
Another kind of just the application in the Internet of increased popularity is conversation (telephony) on the Internet.The verbal system of a large amount of the Internet that has existed and formed service allow the user to use a personal computer and a phone that has correctly disposed the personal computer of additional firmware and software by other similar configuration of gateway access.Generalized case, these equipment use the mode (packeting) of packing to carry out the conversion of analogue audio frequency to DAB, so that set up a two way audio band communication channel.Button audio frequency (touch-tone) control signal can not be transmitted in many these paths, and these control signals are used to control audio-response unit.Other device not too is fit to use, because they need complicated voice-input device correctly to work.
Audio-response unit needs the caller to import the button audio control signal to be used for selecting navigation at voice menu, and acquired information or carry out function.Hope is not easy so to do by the Internet user of access to the Internet audio-response unit.The verbal system of the Internet or be not easy to use because needing complicated additional firmware, or not can work.The Web graphical interfaces can not use, because current web server can not be mutual with audio-response unit.It will be useful providing the function of access voice response units to the Internet user.
The present invention is a kind of for the long-distance user provides method and system to the visit of an audio-response unit, and it allows the Internet user to use a Web graphical interfaces access voice response units.Can use popular pc hardware configuration, not need to increase additional firmware equipment.
On the one hand, the present invention includes an Internet telephony service node, this node comprises a Web server, a sound switch, a button audio-frequency generator and a voice streaming server.A Web server and a long-distance user's subscriber's computer system links together by liaison.Sound switch is reacted to the signal of Web server, begins audio-response unit is carried out call.The button audio-frequency generator is reacted to the signal of Web server, produces a button sound signal, and transfers the signal to the audio-response unit by sound switch.The voice streaming server receives a voice signal from audio-response unit by sound switch, with digitization of speech signals, and digitized voice signal is sent to subscriber's computer system.
On the other hand, in order to provide function to the long-distance user, a request of Internet telephony service node receiving remote user capture audio-response unit to the visit of audio-response unit.Set up and the communicating by letter of audio-response unit.Reception is from the voice signal of audio-response unit, and information corresponding with the speech message that receives, that be about to be shown to the long-distance user is sent to the long-distance user.
Structure of the present invention and details of operation can well be understood with reference to the accompanying drawings, and in the accompanying drawings, similar label is represented similar parts.
Fig. 1 is the calcspar according to the audio-response unit based on the Internet of the present invention (VRU) access system.
Fig. 2 is the process flow diagram of processing procedure that realize in system shown in Figure 1, an audio-response unit VRU of visit.
Fig. 3 is the exemplary VRU Web page or leaf of using in processing procedure shown in Figure 2.
Fig. 4 is the example of a kind of embodiment of a kind of VRU button audio page of using in processing procedure shown in Figure 2.
Fig. 5 is the example of the another kind of embodiment of a kind of VRU button audio page of using in processing procedure shown in Figure 2.
According to the present invention, in Fig. 1, shown an Internet telephony service node.User's operatedclient computer system 102 just can access the Internet.Generalized case,client computer system 102 are common personal computers, comprise conventional element, as: processor, storer, disk drive, display and communication adapter etc.Computing machine 102 comprises the Web-browser software program 104 of a routine, for example: NETSCAPE NAVIGATOR or MICROSOFT INTERNET EXPLORER_Computing machine 102 also comprises a voice streamingclient software program 106, and this program is usually as a plug-in type program assembly JAVATMApplet (applet) realizes, perhaps realizes as the assistance application of a Web browser software program 104.Voice streamingclient software program 106 receives the flow speech datas and plays voice for the user.
The Internet or visit net 110 comprise one group of data communication network, and this network is by client the Internet ISP operation, and in certain embodiment, this network also can comprise the part of the Internet.In one embodiment, Internettelephony service node 108 also can directly be connected with the Internet service provider network.In another embodiment, Internettelephony service node 108 or directly by the Internet perhaps is connected with this Internet service provider network by another Internet service provider network.The details that this communication network connects is well-known.
Internettelephony service node 108 comprisesWeb server 112, button audio-frequency generator 114,voice streaming server 116 and sound switch 118.The Internet or visitnet 110 are bound upcomputer system 102 andWeb server 112 andvoice streaming server 116 by liaison, the request of 102 pairs of information of receiving computer, and the information that will ask is sent to computingmachine 102.
Use a processing procedure 200 of the target sound answering device of Internettelephony service node 108 visits among Fig. 1 to be presented among Fig. 2.This process can be better understood with reference to figure 1.This process is from step 202, at this user capture Web server 112.Normal conditions, theWeb browser 104 on user's runningclient computer system 102 is finished this process, and is connected toWeb server 112 by the Internet or visit net 110.The user can operateWeb browser 104 in the usual way, selects the page or leaf that is shown.Request to a selection page or leaf is sent toWeb server 112, andWeb server 112 is sent toWeb browser 104 with requested page or leaf, andWeb browser 104 is shown to the user with this page or leaf.Behind the VRU Web page or leaf of having selected to be shown as the user,Web server 112 is sent toWeb browser 104 with VRU Web page or leaf when step 204, andWeb browser 104 is shown to the user with VRU Web page or leaf.On Fig. 3, show an exemplary VRU Web page or leaf.
In step 206, the user selects an origination action in the rendering preferences from VRU Web page or leaf.Normal conditions, VRU Web page or leaf will be listed the VRU that system that a plurality of users can visit supports.When the user selects a specific VRU to conduct interviews, the request of an origination action is sent toWeb server 104, in step 208,Web server 104 starts once the session with the VRU that chooses.Web server 104 uses PSTN 122 to signal forsound switch 118, starts once the calling to the VRU that chooses.Simultaneously the session with the VRU that chooses signaled for the voice streaming server to set up once by Web server 104.When this step is finished,, betweensound switch 118 and VRU 124, set up the two-way sound of a routine and call out by using PSTN 122.Bysound switch 118, button audio-frequency generator 114 is connected to the delivery channel of calling, and bysound switch 118,voice streaming server 116 is connected to the input channel of calling.This configuration can be sent to VRU 124 with the tone that button audio-frequency generator 114 is produced, also voice suggestion and the message from VRU 124 can be sent tovoice streaming server 116,voice streaming server 116 will be sent to the voice digitization ofclient computer system 102.
In step 210,Web server 112 sends a VRU button audio page toWeb browser 104, and thisWeb browser 104 is shown to the user with this page or leaf.What show in Fig. 4 and Fig. 5 is exemplary VRU button audio page.Voice streaming server 116 will be sent to voicestreaming client computer 106 on thecomputer system 102 from the voice suggestion of VRU 124 and message, and voicestreaming client computer 106 plays to the user with voice suggestion and message and listens.In step 212, the user selects an option from these rendering preferences.User's selection is sent toWeb server 112, and in step 214,Web server 112 determines whether the user has selected termination VRU session.If the user does not select to stop session, then in step 216,Web server 112 signals for button audio-frequency generator 114, requires generator to produce suitable button sound signal according to the option that the user selects.Usesound switch 118 andPSTN 122 the button audio frequency that has produced can be sent to VRU 124.Processing procedure is circulated back to step 210, in step 210, is sent toWeb browser 104 with corresponding another VRU button audio frequency of following one deck menu of choosing, and corresponding voice are sent to voicestreaming client computer 106.
If in step 214, determine that the user has selected termination VRU session, then in step 218,Web server 112 signals forsound switch 118 andvoice streaming server 116, requires the calling of termination to VRU 124.
What show among Fig. 3 is an exemplary VRU Web page or leaf 300.From 302 to 308 the set of option that page or leaf 300 has shown that the user can select.Each option represented one can be accessed the VRU system that supports of specific system.Concerning the VRU system that a system supports, the page or leaf of representative system menu structure has been stored in the Web server 112.Offer user's effective optional value, as shown in Figure 5.In this example, an aviation ticket booking of option one 302 expressions VRU system, option 2 304 expression one family finance VRU systems, stock broker VRU system of option 3 306 expressions, a classification of option 4 308 expressions property VRU system.The user chooses an option, causes that Internet telephony service node and the VRU system that chooses set up a session.
VRU Web page or leaf 300 has comprised a phone number field 310 and dialing button 312, allows unsupported VRU system of user capture system.When the user imported the telephone number of VRU system and selects dialing button 312 in field 310, the Internet telephony service node used the telephone number of having imported to set up a session.
When the unsupported VRU of system was accessed, common VRU button audio page 400 shown in Figure 5 was shown to the user.Page or leaf 400 has comprised one group of button 402 of representing key on the button audio board.Choose a specific button to impelWeb server 112 to signal, so that produce corresponding tone to button audio-frequency generator 114.Page or leaf 400 has also comprised one and has stopped option 404, allows the user to stop the VRU session.
When the VRU of system's support was accessed, the specific VRU Web page or leaf of accessed VRU was shown to the user.Fig. 5 has shown a VRU button audio page 500 that example system is supported.A plurality of inlets 502 are shown.Particular options during VRU menu of each inlet expression is selected.When choosing each option, the symbol and the illustrative text of its corresponding key formula audio key are shown.Option can show with other mode, such as: graphical symbol, picture, text and their combination.Page or leaf 500 also comprises one and stops option 504, allows the user to stop the VRU session.
Though only described a kind of specific embodiment of the present invention here, those skilled in the art should know in addition other embodiment with described embodiment equivalence.Therefore, the present invention is not limited to the embodiment of certain illustrated, and only requires the interest field in the appended claims.
Claims (32)
1. one kind provides method by an audio-response unit of computer network access to the long-distance user, comprises the following steps:
A request by computer network receiving remote user capture audio-response unit;
Communicate by letter with audio-response unit foundation;
The sound signal that reception is sent from audio-response unit; And
By computer network sound signal is sent to the long-distance user.
2. according to the process of claim 1 wherein that sound signal is sent to the long-distance user to be comprised the following steps: in this step
The audio signal digitizing that to from audio-response unit, send; And
Send digitized sound signal to long-distance user.
3. according to the method for claim 1, further comprise the following steps:
The sound signal information corresponding that will show with receive sends to the long-distance user.
4. according to the method for claim 3, the sound signal that wherein receives pointed out a plurality of can selecteed option, described method further comprises the following steps:
Receive expression from the user and choose one selection a plurality of options; And
A selected pairing sound signal of option is sent to audio-response unit.
5. according to the method for claim 3, wherein carrying out on the Internet with communicating by letter of long-distance user.
6. according to the method for claim 3, be voice communication wherein with communicating by letter of audio-response unit.
7. the method for an audio-response unit of remote access comprises the following steps:
Visit a server;
From server, receive and the speech message information corresponding that from audio-response unit, receives, this speech message pointed out a plurality of can selecteed option; And
To choose one selection to be sent to server in a plurality of options of expression.
8. according to the method for claim 7, further comprise the following steps:
From server, receive the information that expression can selecteed a plurality of audio-response units; And
To choose one selection to be sent to server in a plurality of audio-response units of expression.
9. according to the method for claim 7, further comprise the following steps:
Show receive with the speech message information corresponding.
10. according to the method for claim 7, further comprise the following steps:
From audio-response unit, receive the speech message that expression can selecteed a plurality of options; And
Played voice message.
11. the method according to claim 10 further comprises the following steps:
Show receive with the speech message information corresponding.
12. according to the method for claim 7, wherein server is accessed by the Internet.
13. one kind provides method to the visit of an audio-response unit to the long-distance user, comprises the following steps:
Receiving remote user's visit;
The expression that will show can selecteed a plurality of audio-response units information send the long-distance user to;
From the long-distance user, receive first and select, of having pointed out from a plurality of audio-response units, to choose of this selection;
Set up voice communication with the audio-response unit of choosing;
Receive a speech message from the audio-response unit of choosing, this message has been pointed out can selecteed a plurality of options;
To send the long-distance user to the speech message information corresponding that receives;
Receive second selection from the long-distance user, this selection has been pointed out selected in a plurality of options one; And
According to the option of choosing, a sound signal is sent to the audio-response unit of choosing.
14. according to the method for claim 13, wherein long-distance user's visit is to pass through the Internet.
15. according to the method for claim 13, wherein voice communication is carried out on public switched telephone network (PSTN).
16. one kind provides method to the visit of an audio-response unit to the long-distance user, comprises the following steps:
Communicate by letter with a telephone service node foundation on the Internet;
Receive first group of information from the telephone service node on the Internet, this information representation is a plurality of can selecteed audio-response unit;
First group of information is shown to the user;
Receive first kind of selection from the user, in a plurality of audio-response units has been indicated in this selection;
First kind of selection is sent to telephone service node on the Internet;
Set up voice communication with the audio-response unit of choosing;
From the audio-response unit of choosing, receive and the pairing second group of information of speech message, this speech message pointed out a plurality of can selecteed option;
Second group of information is shown to the user;
From the user, receive second kind of selection, of pointing out to choose in a plurality of options of this selection; And
Second kind of selection is sent to telephone service node on the Internet.
17., wherein carrying out on the Internet with communicating by letter of phone service node on the Internet according to the method for claim 16.
18. according to the method for claim 16, wherein second group of information comprises the speech message of sending from the audio-response unit of choosing, described method further comprises the following steps:
Speech message is played to the user to be listened.
19. according to the method for claim 16, wherein second group of information has comprised according to the speech message of the audio-response unit of choosing and digitized speech message, described method further may further comprise the steps:
Convert digitized speech message to analog form; And
Speech message is played to the user to be listened.
20. handle phone service node on the Internet and comprise a computer processor for one, also comprise for the long-distance user provides the computer program to the visit of audio-response unit:
A computer-readable medium;
Be recorded in the computer program instructions on the computer-readable medium, the request of the telephone service node receiving remote user capture audio-response unit of order on the Internet;
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet set up with audio-response unit and communicated by letter;
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet receives the speech message from audio-response unit; With
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet will be that will show to send the long-distance user to the pairing information of speech message that receive.
21. according to the computer program of claim 20, the speech message that wherein receives pointed out a plurality of can selecteed option, and computer program further comprises:
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet receives a kind of selection of user's appointment from a large amount of options; And
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet is sent to audio-response unit with the pairing sound signal of the option of choosing.
22., wherein carrying out on the Internet with communicating by letter of long-distance user according to the computer program of claim 20.
23., be voice communication wherein with communicating by letter of audio-response unit according to the computer program of claim 20.
24. according to the computer program of claim 20, wherein voice communication is carried out on public switched telephone network (PSTN).
25. the computer program according to claim 20 further comprises:
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet is sent to the long-distance user with speech message.
26., wherein order the telephone service node on the Internet that the computer program instructions that speech message is sent to the long-distance user is comprised according to the computer program of claim 25:
Be recorded in the computer program instructions on the computer-readable medium, the speech message digitizing that the telephone service node of order on the Internet will receive from audio-response unit; And
Be recorded in the computer program instructions on the computer-readable medium, the telephone service node of order on the Internet is sent to the long-distance user with digitized speech message.
27. one for the long-distance user who has client computer system provides system to the access function of audio-response unit, comprising:
One with client computer system by communicating to connect Web server together;
A sound switch, it can react and an audio-response unit is carried out call a signal of Web server;
A button audio-frequency generator, it can be reacted to a signal of Web server, and produces a button sound signal, and by sound switch the button sound signal is sent to audio-response unit; And
A voice streaming server, it can receive a sound signal of audio-response unit by sound switch, can be with audio signal digitizing, and digitized sound signal is sent to client computer system.
28. according to the system of claim 27, wherein:
The sound signal that receives pointed out a plurality of can selecteed option;
Web server can further receive a kind of selection of user's appointment from a plurality of options, and will be sent to the button audio-frequency generator according to the signal that the option of choosing produces; And
The button audio-frequency generator can be sent to audio-response unit with a button sound signal that produces according to the option of choosing, so that a signal of Web server is reacted.
29., wherein carrying out on the Internet with communicating by letter of client computer system according to the system of claim 27.
30., be voice communication wherein with communicating by letter of audio-response unit according to the system of claim 27.
31. according to the system of claim 30, wherein voice communication is carried out on public switched telephone network (PSTN).
32. one kind from providing the method for button sound signal between network node to an audio-response unit, audio-response unit is by a telephone network with communicating by letter of network node, network node also and between the client computer communicates, use packets of information to communicate between client computer and the node, this method comprises the following steps:
Receive the packets of information that one or more represents a button sound signal at least from client computer;
At least produce a button sound signal according to the packets of information that receives; And
The button sound signal that produces is sent to audio-response unit.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 98115189CN1205472A (en) | 1997-06-30 | 1998-06-29 | Internet-enabled voice-response service |
Applications Claiming Priority (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| US886,136 | 1997-06-30 | ||
| CN 98115189CN1205472A (en) | 1997-06-30 | 1998-06-29 | Internet-enabled voice-response service |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN1205472Atrue CN1205472A (en) | 1999-01-20 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 98115189PendingCN1205472A (en) | 1997-06-30 | 1998-06-29 | Internet-enabled voice-response service |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN1205472A (en) |
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1960408B (en)* | 2005-10-31 | 2010-05-26 | 中国电信股份有限公司 | Multimedia responsion method for interactive multimedia response system |
- 1998
- 1998-06-29CNCN 98115189patent/CN1205472A/enactivePending
Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN1960408B (en)* | 2005-10-31 | 2010-05-26 | 中国电信股份有限公司 | Multimedia responsion method for interactive multimedia response system |
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