技术领域Technical field
本发明涉及电网终端机技术领域，具体涉及一种电网无人业务办理系统及方法。The invention relates to the technical field of power grid terminals, and in particular to a power grid unmanned business processing system and method.
背景技术Background technique
目前，许多电网公司采用自助终端机进行业务办理，自助终端机通常配备有触摸屏、读卡器、扫描仪等设备以提交资料进行审核，可以支持用户进行在线支付、查询账单、办理用电业务等操作。At present, many power grid companies use self-service terminals for business processing. Self-service terminals are usually equipped with touch screens, card readers, scanners and other equipment to submit information for review. They can support users to make online payments, query bills, handle electricity services, etc. operate.
然而，在使用自助终端机办理电网业务时，用户可能会遇到不熟悉操作、不清楚需要填写的内容格式等问题，还可能在需要进行审核的资料放置时，不清楚该放置在哪里进行识别后再进行审核，需要时间进行摸索，从而浪费用户的时间并降低用户的办理效率。However, when using self-service terminals to handle power grid services, users may encounter problems such as unfamiliarity with the operation and unclear content formats that need to be filled in. They may also not know where to place the information that needs to be reviewed for identification. Reviewing later takes time to explore, thus wasting the user's time and reducing the user's processing efficiency.
此外，如果用户遇到问题，可能无法及时联系工作人员进行处理，从而浪费时间在寻找工作人员上。In addition, if users encounter problems, they may not be able to contact staff in time for processing, thus wasting time looking for staff.
发明内容Contents of the invention
本发明所要解决的技术问题在于，提供一种电网无人业务办理系统及方法，可以实现用户在使用自助终端机办理业务时会自动给出流程指引，当操作过程中遇到问题时，可随时按下呼叫按钮，呼叫远程值班工作人员，提高了用户的使用效率和体验，也提高了出现问题时的响应效率。The technical problem to be solved by the present invention is to provide a power grid unmanned business processing system and method, which can automatically provide process guidance when users use self-service terminals to handle business. When encountering problems during the operation, users can Press the call button to call the remote staff on duty, which improves the user's efficiency and experience, and also improves the response efficiency when problems arise.
为解决上述技术问题，作为本发明的一方面，提供一种电网终端机服务协助系统，其包括相互连接的控制器、存储单元、显示单元、代码分配单元、逻辑编写单元、指引单元及呼叫单元；其中：In order to solve the above technical problems, as one aspect of the present invention, a power grid terminal service assistance system is provided, which includes an interconnected controller, a storage unit, a display unit, a code distribution unit, a logic writing unit, a guidance unit and a calling unit. ;in:
所述控制器用于确定每个业务的流程，并确定每个所述流程包含的界面的数量、顺序和执行步骤。The controller is used to determine the process of each business, and determine the number, sequence and execution steps of the interfaces included in each process.
所述存储单元用于存储代码、逻辑数据以及呼叫数据；The storage unit is used to store codes, logical data and call data;
所述显示单元为自助终端机的触摸屏，用于提供用户界面以及接收用户的操作输入，实现业务办理的功能；The display unit is a touch screen of a self-service terminal, used to provide a user interface and receive user input to implement business processing functions;
所述代码分配单元用于为业务分配业务代码和界面代码；The code allocation unit is used to allocate business codes and interface codes to services;
所述逻辑编写单元用于为所述控制器确定的每个所述执行步骤编写唯一的逻辑，所述逻辑包括填写内容的提醒和放置区域的指引；The logic writing unit is used to write unique logic for each execution step determined by the controller, where the logic includes reminders for filling in content and guidance for placement areas;
指引单元用于对用户填写内容进行提醒，并根据用户当前的操作界面自动开启；The guidance unit is used to remind the user to fill in the content and is automatically opened according to the user's current operation interface;
所述呼叫单元用于在接收用户呼叫后，根据预先设置的排班时间段及联系方式联系远程值班工作人员，并获取所述呼叫按钮按下的时间。The call unit is used to contact the remote duty staff according to the preset schedule time period and contact information after receiving a call from the user, and obtain the time when the call button is pressed.
优选地，所述存储单元包括代码存储模块、逻辑存储模块及信息存储模块，其中：Preferably, the storage unit includes a code storage module, a logical storage module and an information storage module, wherein:
所述代码存储模块用于存储所述代码分配单元产生的数据；The code storage module is used to store data generated by the code distribution unit;
所述逻辑存储模块用于存储所述逻辑编写单元产生的数据；The logical storage module is used to store data generated by the logical writing unit;
所述信息存储模块用于存储所述呼叫单元产生的数据。The information storage module is used to store data generated by the calling unit.
优选地，所述代码分配单元包括业务代码模块及界面代码模块；其中：Preferably, the code distribution unit includes a business code module and an interface code module; wherein:
所述业务代码模块用于为每个所述业务分配唯一的业务代码；The business code module is used to assign a unique business code to each of the services;
所述界面代码模块用于为所述控制器确定的每个所述界面分配唯一的界面代码，所述控制器将所述业务代码和所述界面代码结合生成实时代码。The interface code module is configured to assign a unique interface code to each interface determined by the controller, and the controller combines the business code and the interface code to generate a real-time code.
优选地，所述指引单元包括提醒模块及高亮模块，其中：Preferably, the guidance unit includes a reminder module and a highlighting module, wherein:
所述提醒模块用于对用户填写内容进行提醒，所述提醒包括必填项提醒、格式限制即及填写示例；The reminder module is used to remind the user to fill in the content. The reminder includes reminders of required items, format restrictions and filling examples;
所述高亮模块用于根据用户当前的操作界面自动开启。The highlighting module is used to automatically open according to the user's current operation interface.
优选地，所述呼叫单元包括呼叫按钮、时间获取模块、排班输入模块及联系模块，其中：Preferably, the calling unit includes a call button, a time acquisition module, a shift input module and a contact module, wherein:
所述呼叫按钮用于用户呼叫远程值班工作人员；The call button is used by users to call remote staff on duty;
所述时间获取模块用于获取所述呼叫按钮按下的时间；The time acquisition module is used to obtain the time when the call button is pressed;
所述排班输入模块用于输入远程值班工作人员的排班时间段及联系方式；The schedule input module is used to input the schedule time period and contact information of the remote on-duty staff;
所述联系模块根据所述联系方式与远程值班工作人员进行联系。The contact module contacts the remote staff on duty according to the contact information.
相应地，本发明的另一方面还提供一种电网无人业务办理方法，其采用前述的系统来实现，所述方法包括：逻辑关联流程、用户操作时的指引流程及用于一键呼叫远程值班工作人员的呼叫流程；Accordingly, another aspect of the present invention also provides a method for handling unmanned power grid services, which is implemented using the aforementioned system. The method includes: a logical association process, a guidance process during user operation, and a one-click remote call process. call procedures for on-call staff;
其中，所述逻辑关联流程具体包括以下步骤：The logical association process specifically includes the following steps:
步骤S11：所述业务代码模块为每个业务分配唯一的业务代码，并将所述业务代码与对应的业务进行关联；Step S11: The business code module assigns a unique business code to each business and associates the business code with the corresponding business;
步骤S12：所述控制器确定每个业务的流程，并确定每个所述流程包含的界面的数量、顺序和执行步骤；所述控制器将多个所述界面发送至所述界面代码模块，所述控制器将多个所述执行步骤发送至所述逻辑编写模块；Step S12: The controller determines the process of each business, and determines the number, order and execution steps of the interfaces included in each process; the controller sends multiple interfaces to the interface code module, The controller sends a plurality of execution steps to the logic writing module;
步骤S13：所述界面代码模块为每个所述界面分配唯一的界面代码，并将所述界面代码与对应的界面进行关联；Step S13: The interface code module assigns a unique interface code to each interface, and associates the interface code with the corresponding interface;
步骤S14：所述控制器将所述业务代码和所述界面代码结合生成实时代码，并将所述实时代码发送至所述显示单元；Step S14: The controller combines the business code and the interface code to generate a real-time code, and sends the real-time code to the display unit;
步骤S15：所述逻辑编写单元为每个所述执行步骤编写唯一的逻辑，所述逻辑包括填写内容的提醒和放置区域的指引；Step S15: The logic writing unit writes unique logic for each execution step. The logic includes reminders for filling in content and guidance for placement areas;
步骤S16：所述控制器将每个所述执行步骤对应的所述逻辑与所述实时代码进行绑定，以便根据所述实时代码获取对应的所述逻辑；Step S16: The controller binds the logic corresponding to each execution step with the real-time code, so as to obtain the corresponding logic according to the real-time code;
其中，所述指引流程具体包括以下步骤：Among them, the guidance process specifically includes the following steps:
步骤S21：用户进行操作，所述显示单元实时发送当前界面的实时代码至所述控制器；Step S21: The user performs an operation, and the display unit sends the real-time code of the current interface to the controller in real time;
步骤S22：所述控制器根据所述实时代码，从所述存储单元中获取对应的逻辑，并将对应的所述逻辑发送至所述指引单元；Step S22: The controller obtains the corresponding logic from the storage unit according to the real-time code, and sends the corresponding logic to the guidance unit;
步骤S23：所述指引单元的所述提醒模块根据所述逻辑提供用户当前界面填写内容的提醒；Step S23: The reminder module of the guidance unit provides a reminder for the user to fill in the content of the current interface according to the logic;
步骤S24：所述指引单元的所述高亮模块根据所述逻辑判断是否开启，以提供放置区域的指引；Step S24: The highlighting module of the guidance unit determines whether to turn on according to the logic to provide guidance for the placement area;
其中，所述呼叫流程具体包括以下步骤：The call process specifically includes the following steps:
步骤S31：工作人员通过所述排班输入模块将远程值班工作人员的排班时间段及联系方式输入，并将所述排班时间段及所述联系方式发送至所述信息存储模块；Step S31: The staff inputs the schedule time period and contact information of the remote on-duty staff through the shift input module, and sends the schedule time period and contact information to the information storage module;
步骤S32：判断所述呼叫按钮是否按下；Step S32: Determine whether the call button is pressed;
步骤S33：所述时间获取模块获取所述呼叫按钮按下的时间，并发送至所述控制器；Step S33: The time acquisition module acquires the time when the call button is pressed and sends it to the controller;
步骤S34：所述控制器根据所述时间，从所述信息存储模块中获取对应的所述联系方式，并将所述联系方式发送至所述联系模块；Step S34: The controller obtains the corresponding contact information from the information storage module according to the time, and sends the contact information to the contact module;
步骤S35：所述联系模块根据所述联系方式与远程值班工作人员进行联系。Step S35: The contact module contacts the remote staff on duty according to the contact information.
实施本发明实施例，具有如下的有益效果：Implementing the embodiments of the present invention has the following beneficial effects:
本发明提供一种电网无人业务办理方法及系统。通过加入指引单元，用户在使用自助终端机办理业务时会自动给出流程指引，用户可按照流程指引自行操作自助终端机，提高了用户的使用效率和体验；The invention provides a method and system for unmanned power grid business processing. By adding the guidance unit, users will automatically be given process guidance when using self-service terminals to handle business. Users can operate the self-service terminals by themselves according to the process guidance, which improves user efficiency and experience;
同时，当操作过程中遇到问题时，可随时按下呼叫按钮，呼叫远程值班工作人员，并且可按照不同的班次选择不同的值班人员进行呼叫。也提高了出现问题时的响应效率。At the same time, when problems are encountered during operation, you can press the call button at any time to call the remote staff on duty, and you can select different staff on duty according to different shifts. It also improves response efficiency when problems arise.
附图说明Description of drawings
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术佩戴人员来讲，在不付出创造性劳动性的前提下，根据这些附图获得其他的附图仍属于本发明的范畴。In order to explain the embodiments of the present invention or the technical solutions in the prior art more clearly, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below. Obviously, the drawings in the following description are only These are some embodiments of the present invention. For wearers with ordinary skills in the art, it is still within the scope of the present invention to obtain other drawings based on these drawings without exerting creative labor.
图1为本发明提供的一种电网无人业务办理系统的一个实施例的结构示意图；Figure 1 is a schematic structural diagram of an embodiment of an unmanned power grid business management system provided by the present invention;
图2为图1中存储单元的结构示意图；Figure 2 is a schematic structural diagram of the memory unit in Figure 1;
图3为图1中代码分配单元的结构示意图；Figure 3 is a schematic structural diagram of the code distribution unit in Figure 1;
图4为图1中指引单元的结构示意图；Figure 4 is a schematic structural diagram of the guidance unit in Figure 1;
图5为图1中呼叫单元的结构示意图；Figure 5 is a schematic structural diagram of the calling unit in Figure 1;
图6为本发明提供的一种电网无人业务办理方法中逻辑关联流程的一个实施例的流程示意图；Figure 6 is a schematic flow chart of an embodiment of a logical association process in a method for handling unmanned power grid services provided by the present invention;
图7为本发明提供的一种电网无人业务办理方法中指引流程的一个实施例的流程示意图；Figure 7 is a schematic flow chart of one embodiment of the guidance process in a method for handling unmanned power grid services provided by the present invention;
图8为本发明提供的一种电网无人业务办理方法中呼叫流程的一个实施例的流程示意图。Figure 8 is a schematic flowchart of an embodiment of the call process in a power grid unmanned service processing method provided by the present invention.
具体实施方式Detailed ways
为使本发明的目的、技术方案和优点更加清楚，下面将结合附图对本发明作进一步地详细描述。In order to make the purpose, technical solutions and advantages of the present invention clearer, the present invention will be described in further detail below with reference to the accompanying drawings.
如图1所示，示出了本发明提供的一种电网无人业务办理系统的一个实施例的结构示意图；一并结合图2至图5所示，在本实施例中，所述电网无人业务办理系统至少包括：相互连接的控制器1、存储单元2、显示单元3、代码分配单元4、逻辑编写单元5、指引单元6及呼叫单元7。As shown in Figure 1, a schematic structural diagram of an embodiment of an unmanned power grid business management system provided by the present invention is shown; as shown in Figures 2 to 5, in this embodiment, the power grid has no The human business processing system at least includes: an interconnected controller 1, a storage unit 2, a display unit 3, a code distribution unit 4, a logic writing unit 5, a guidance unit 6 and a calling unit 7.
其中，所述控制器1与所述存储单元2双向连接，所述控制器1与所述显示单元3双向连接，所述存储单元2与所述代码分配单元4双向连接，所述存储单元5与所述逻辑编写单元5双向连接，所述控制器4与所述指引单元6双向连接，所述存储单元5与所述呼叫单元7双向连接。Wherein, the controller 1 is bidirectionally connected to the storage unit 2, the controller 1 is bidirectionally connected to the display unit 3, the storage unit 2 is bidirectionally connected to the code distribution unit 4, and the storage unit 5 It is bidirectionally connected to the logic writing unit 5 , the controller 4 is bidirectionally connected to the guidance unit 6 , and the storage unit 5 is bidirectionally connected to the calling unit 7 .
更具体地，所述控制器1用于确定每个业务的流程，并确定每个所述流程包含的界面的数量、顺序和执行步骤。More specifically, the controller 1 is used to determine the process of each business, and determine the number, sequence and execution steps of the interfaces included in each process.
所述存储单元2用于存储代码、逻辑数据以及呼叫数据；The storage unit 2 is used to store codes, logical data and call data;
所述显示单元3为自助终端机的触摸屏，用于提供用户界面以及接收用户的操作输入，实现业务办理的功能；The display unit 3 is a touch screen of a self-service terminal, used to provide a user interface and receive user operation input to implement business processing functions;
所述代码分配单元4用于为业务分配业务代码和界面代码；The code allocation unit 4 is used to allocate business codes and interface codes to services;
所述逻辑编写单元5用于为所述控制器确定的每个所述执行步骤编写唯一的逻辑，所述逻辑包括填写内容的提醒和放置区域的指引；The logic writing unit 5 is used to write unique logic for each execution step determined by the controller, the logic includes reminders for filling in content and guidance for placement areas;
指引单元6用于对用户填写内容进行提醒，并根据用户当前的操作界面自动开启；The guidance unit 6 is used to remind the user to fill in the content, and is automatically opened according to the user's current operation interface;
所述呼叫单元7用于在接收用户呼叫后，根据预先设置的排班时间段及联系方式联系远程值班工作人员，并获取所述呼叫按钮按下的时间。The calling unit 7 is used to contact the remote duty staff according to the preset schedule time period and contact information after receiving a call from the user, and obtain the time when the call button is pressed.
如图2所示，在一个具体的例子中，所述存储单元2包括代码存储模块21、逻辑存储模块22及信息存储模块23。As shown in FIG. 2 , in a specific example, the storage unit 2 includes a code storage module 21 , a logic storage module 22 and an information storage module 23 .
其中，所述代码存储模块21用于存储所述代码分配单元产生的数据；Wherein, the code storage module 21 is used to store data generated by the code distribution unit;
所述逻辑存储模块22用于存储所述逻辑编写单元产生的数据；The logical storage module 22 is used to store data generated by the logical writing unit;
所述信息存储模块23用于存储所述呼叫单元产生的数据。The information storage module 23 is used to store data generated by the calling unit.
如图3所示，在一个具体的例子中，所述代码分配单元4包括业务代码模块41及界面代码模块42。As shown in FIG. 3 , in a specific example, the code allocation unit 4 includes a business code module 41 and an interface code module 42 .
其中，所述业务代码模块41用于为每个所述业务分配唯一的业务代码；Wherein, the service code module 41 is used to assign a unique service code to each of the services;
所述界面代码模块42用于为所述控制器确定的每个所述界面分配唯一的界面代码，所述控制器将所述业务代码和所述界面代码结合生成实时代码。The interface code module 42 is configured to assign a unique interface code to each interface determined by the controller, and the controller combines the business code and the interface code to generate a real-time code.
如图4所示，在具体的例子中，所述指引单元6包括提醒模块61及高亮模块62。As shown in FIG. 4 , in a specific example, the guidance unit 6 includes a reminder module 61 and a highlighting module 62 .
其中，所述提醒模块61用于对用户填写内容进行提醒，所述提醒包括必填项提醒、格式限制即及填写示例等；Among them, the reminder module 61 is used to remind the user to fill in the content, and the reminder includes a reminder of required items, format restrictions, filling examples, etc.;
所述高亮模块62用于根据用户当前的操作界面自动开启。The highlighting module 62 is used to automatically open according to the user's current operation interface.
所述自助终端机上设有多个放置区域，用于放置不同的证件或资料，以便进行识别和处理，每个所述放置区域都配备了一个所述高亮模块，当用户需要放置某个证件或资料时，对应的区域的所述高亮模块会自动开启，通过亮起或闪烁等方式来引导用户将相应的证件或资料放置在所述区域。The self-service terminal is provided with multiple placement areas for placing different certificates or materials for identification and processing. Each placement area is equipped with one of the highlighting modules. When the user needs to place a certain certificate or information, the highlighting module of the corresponding area will be automatically turned on, and the user will be guided to place the corresponding certificate or information in the area by lighting up or flashing.
如图5所示，在一个具的例子中，所述呼叫单元7包括呼叫按钮71、时间获取模块72、排班输入模块73及联系模块74。As shown in FIG. 5 , in a specific example, the call unit 7 includes a call button 71 , a time acquisition module 72 , a shift input module 73 and a contact module 74 .
其中，所述呼叫按钮71用于用户呼叫远程值班工作人员；所述时间获取模块72用于获取所述呼叫按钮按下的时间；所述排班输入模块73用于输入远程值班工作人员的排班时间段及联系方式；所述联系模块74根据所述联系方式与远程值班工作人员进行联系。Among them, the call button 71 is used for the user to call the remote on-duty staff; the time acquisition module 72 is used to obtain the time when the call button is pressed; and the schedule input module 73 is used to input the schedule of the remote on-duty staff. shift time period and contact information; the contact module 74 contacts the remote on-duty staff according to the contact information.
如图6至图8所示，示出了本发明提供的一种电网无人业务办理方法的一个实施例的流程示意图。在本实施例中，所述方法采用如图1至图5所描述的系统来实现的，其中，所述方法包括：包括逻辑关联流程、用户操作时的指引流程及用于一键呼叫远程值班工作人员的呼叫流程。As shown in FIGS. 6 to 8 , a schematic flow chart of one embodiment of a power grid unmanned service processing method provided by the present invention is shown. In this embodiment, the method is implemented using the system described in Figures 1 to 5, wherein the method includes: a logical association process, a guidance process during user operation, and a one-click call for remote duty. Staff call flow.
具体地，如图6所示，所述逻辑关联流程具体包括以下步骤：Specifically, as shown in Figure 6, the logical association process specifically includes the following steps:
步骤S11：所述业务代码模块为每个业务分配唯一的业务代码，并将所述业务代码与对应的业务进行关联。Step S11: The business code module assigns a unique business code to each business and associates the business code with the corresponding business.
所述业务代码存储于所述代码存储模块。The business code is stored in the code storage module.
步骤S12：所述控制器确定每个业务的流程，并确定每个所述流程包含的界面的数量、顺序和执行步骤。Step S12: The controller determines the process of each business, and determines the number, sequence and execution steps of the interfaces included in each process.
所述控制器将多个所述界面发送至所述界面代码模块，所述控制器将多个所述执行步骤发送至所述逻辑编写模块。The controller sends a plurality of the interfaces to the interface code module, and the controller sends a plurality of execution steps to the logic writing module.
步骤S13：所述界面代码模块为每个所述界面分配唯一的界面代码，并将所述界面代码与对应的界面进行关联。Step S13: The interface code module assigns a unique interface code to each interface, and associates the interface code with the corresponding interface.
所述界面代码存储于所述代码存储模块。The interface code is stored in the code storage module.
步骤S14：所述控制器将所述业务代码和所述界面代码结合生成实时代码，并将所述实时代码发送至所述显示单元。Step S14: The controller combines the service code and the interface code to generate a real-time code, and sends the real-time code to the display unit.
所述实时代码存储于所述代码存储模块。The real-time code is stored in the code storage module.
步骤S15：所述逻辑编写单元为每个所述执行步骤编写唯一的逻辑，所述逻辑包括填写内容的提醒和放置区域的指引。Step S15: The logic writing unit writes unique logic for each execution step. The logic includes reminders for filling in content and guidance for placement areas.
所述逻辑存储于所述逻辑存储模块。The logic is stored in the logical storage module.
步骤S16：所述控制器将每个所述执行步骤对应的所述逻辑与所述实时代码进行绑定，以便根据所述实时代码获取对应的所述逻辑。Step S16: The controller binds the logic corresponding to each execution step with the real-time code, so as to obtain the corresponding logic according to the real-time code.
具体地，如图7所示，所述指引流程具体包括以下步骤：Specifically, as shown in Figure 7, the guidance process includes the following steps:
步骤S21：用户进行操作，所述显示单元实时发送当前界面的实时代码至所述控制器。Step S21: The user performs an operation, and the display unit sends the real-time code of the current interface to the controller in real time.
步骤S22：所述控制器根据所述实时代码，从所述存储单元中获取对应的逻辑，并将对应的所述逻辑发送至所述指引单元。Step S22: The controller obtains the corresponding logic from the storage unit according to the real-time code, and sends the corresponding logic to the guidance unit.
步骤S23：所述指引单元的所述提醒模块根据所述逻辑提供用户当前界面填写内容的提醒。Step S23: The reminder module of the guidance unit provides a reminder for the user to fill in the content of the current interface according to the logic.
步骤S24：所述指引单元的所述高亮模块根据所述逻辑判断是否开启，以提供放置区域的指引。Step S24: The highlighting module of the guidance unit determines whether to turn on according to the logic to provide guidance for the placement area.
若当前界面不需要放置资料，则所述高亮模块关闭，若当前界面需要放置资料，则需要放置资料的放置区域对应的所述高亮模块开启。If the current interface does not need to place data, the highlighting module is turned off. If the current interface needs to place data, the highlighting module corresponding to the placement area where the data needs to be placed is turned on.
如图8所示，所述呼叫流程具体包括以下步骤：As shown in Figure 8, the call process specifically includes the following steps:
步骤S31：工作人员通过所述排班输入模块将远程值班工作人员的排班时间段及联系方式输入，并将所述排班时间段及所述联系方式发送至所述信息存储模块。Step S31: The staff inputs the shift time period and contact information of the remote on-duty staff through the shift input module, and sends the shift time period and contact information to the information storage module.
所述排班时间段与所述联系方式一一对应。The scheduled time period corresponds to the contact information one-to-one.
步骤S32：判断所述呼叫按钮是否按下。Step S32: Determine whether the call button is pressed.
步骤S33：所述时间获取模块获取所述呼叫按钮按下的时间，并发送至所述控制器。Step S33: The time acquisition module acquires the time when the call button is pressed and sends it to the controller.
步骤S34：所述控制器根据所述时间，从所述信息存储模块中获取对应的所述联系方式，并将所述联系方式发送至所述联系模块。Step S34: The controller obtains the corresponding contact information from the information storage module according to the time, and sends the contact information to the contact module.
步骤S35：所述联系模块根据所述联系方式与远程值班工作人员进行联系。Step S35: The contact module contacts the remote staff on duty according to the contact information.
实施本发明实施例，具有如下的有益效果：Implementing the embodiments of the present invention has the following beneficial effects:
本发明提供一种电网无人业务办理方法及系统。通过加入指引单元，用户在使用自助终端机办理业务时会自动给出流程指引，用户可按照流程指引自行操作自助终端机，提高了用户的使用效率和体验；The invention provides a method and system for unmanned power grid business processing. By adding the guidance unit, users will automatically be given process guidance when using self-service terminals to handle business. Users can operate the self-service terminals by themselves according to the process guidance, which improves user efficiency and experience;
同时，当操作过程中遇到问题时，可随时按下呼叫按钮，呼叫远程值班工作人员，并且可按照不同的班次选择不同的值班人员进行呼叫。也提高了出现问题时的响应效率。At the same time, when problems are encountered during operation, you can press the call button at any time to call the remote staff on duty, and you can select different staff on duty according to different shifts. It also improves response efficiency when problems arise.
本领域内的技术佩戴人员应明白，本发明的实施例可提供为方法、装置、或计算机程序产品。因此，本发明可采用完全硬件实施例、完全软件实施例、或结合软件和硬件方面的实施例的形式。而且，本发明可采用在一个或多个其中包含有计算机可用程序代码的计算机可用存储介质（包括但不限于磁盘存储器、CD-ROM、光学存储器等）上实施的计算机程序产品的形式。Those skilled in the art will understand that embodiments of the present invention may be provided as methods, devices, or computer program products. Thus, the invention may take the form of an entirely hardware embodiment, an entirely software embodiment, or an embodiment combining software and hardware aspects. Furthermore, the invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, CD-ROM, optical storage, etc.) having computer-usable program code embodied therein.
本发明是参照根据本发明实施例的方法、设备（系统）、和计算机程序产品的流程图和/或方框图来描述的。应理解可由计算机程序指令实现流程图和/或方框图中的每一流程和/或方框、以及流程图和/或方框图中的流程和/或方框的结合。可提供这些计算机程序指令到通用计算机、专用计算机、嵌入式处理机或其他可编程数据处理设备的处理器以产生一个机器，使得通过计算机或其他可编程数据处理设备的处理器执行的指令产生用于实现在流程图一个流程或多个流程和/或方框图一个方框或多个方框中指定的功能的装置。The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each process and/or block in the flowchart illustrations and/or block diagrams, and combinations of processes and/or blocks in the flowchart illustrations and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing device to produce a machine, such that the instructions executed by the processor of the computer or other programmable data processing device produce a use A device for realizing the functions specified in one process or multiple processes of the flowchart and/or one block or multiple blocks of the block diagram.
以上所揭露的仅为本发明一种较佳实施例而已，当然不能以此来限定本发明之权利范围，因此依本发明权利要求所作的等同变化，仍属本发明所涵盖的范围。What is disclosed above is only a preferred embodiment of the present invention. Of course, it cannot be used to limit the scope of the present invention. Therefore, equivalent changes made in accordance with the claims of the present invention still fall within the scope of the present invention.
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN202311466464.7ACN117523743A (en) | 2023-11-07 | 2023-11-07 | Unmanned business handling system and method for power grid |
| Application Number | Priority Date | Filing Date | Title |
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| CN202311466464.7ACN117523743A (en) | 2023-11-07 | 2023-11-07 | Unmanned business handling system and method for power grid |
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| CN117523743Atrue CN117523743A (en) | 2024-02-06 |
| Application Number | Title | Priority Date | Filing Date |
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| CN202311466464.7APendingCN117523743A (en) | 2023-11-07 | 2023-11-07 | Unmanned business handling system and method for power grid |
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