CN116127150A

Movatterモバイル変換

Info

Publication number: CN116127150A
Application number: CN202210779830.3A
Authority: CN
Inventors: 李小毅; 卿力; 赵飞; 罗仕杰; 吴海英; 蒋宁
Original assignee: Mashang Consumer Finance Co Ltd
Current assignee: Mashang Consumer Finance Co Ltd
Priority date: 2022-07-04
Filing date: 2022-07-04
Publication date: 2023-05-16

Abstract

The embodiment of the application provides a list processing method and device, wherein the method comprises the following steps: obtaining a target list by obtaining a contact number and associated information corresponding to the contact number, wherein the associated information is related information of the contact corresponding to the contact number, obtaining a pre-stored recovery rule, determining a target recovery rule matched with the target list from the recovery rules, wherein at least one pre-stored recovery rule is adopted, each recovery rule represents a recovery scene, different recovery rules represent different recovery scenes, determining recovery value information of the target list according to the target recovery rule, and transmitting the target list to corresponding terminal equipment. The application of the method and the device for recovering the lists expands the applicable scene of list recovery, improves the flexibility of the list recovery mode, and further improves the realization effect of related services.

Description

Translated fromChinese

名单处理方法及装置List processing method and device

技术领域Technical Field

本申请实施例涉及数据处理技术领域，尤其涉及一种名单处理方法及装置。The embodiments of the present application relate to the field of data processing technology, and in particular, to a list processing method and device.

背景技术Background Art

随着网络技术的发展，拥有手机号码或电话号码的用户越来越多，可以根据用户的手机号码或电话号码得到名单，然后将名单分配至不同的坐席来实现相关的业务。With the development of network technology, more and more users have mobile phone numbers or telephone numbers. A list can be obtained based on the user's mobile phone number or telephone number, and then the list can be allocated to different seats to realize related services.

现有技术中，可以对分配至坐席的名单进行回收。然而，现有的名单回收方式中，仅可以通过人工的方式对离职坐席的名单进行回收，降低了名单回收的灵活性，进而影响了相关业务的实现效果。In the prior art, the list assigned to the agent can be recycled. However, in the existing list recycling method, the list of the resigned agent can only be recycled manually, which reduces the flexibility of the list recycling and further affects the implementation effect of related services.

发明内容Summary of the invention

本申请实施例提供一种名单处理方法及装置，以提高名单回收方式的灵活性。The embodiments of the present application provide a list processing method and device to improve the flexibility of the list recovery method.

第一方面，本申请实施例提供一种名单处理方法，包括：In a first aspect, an embodiment of the present application provides a list processing method, including:

通过获取联系人号码以及所述联系人号码对应的关联信息，得到目标名单，其中，所述关联信息为所述联系人号码对应的联系人的相关信息；Obtaining a target list by acquiring a contact number and associated information corresponding to the contact number, wherein the associated information is relevant information of the contact corresponding to the contact number;

获取预存的回收规则，并从所述回收规则中确定所述目标名单匹配的目标回收规则，其中，所述预存的回收规则为至少一个，每一个回收规则表示一种回收场景，不同的回收规则表示不同的回收场景；Obtaining pre-stored recycling rules, and determining a target recycling rule that matches the target list from the recycling rules, wherein the pre-stored recycling rule is at least one, each recycling rule represents a recycling scenario, and different recycling rules represent different recycling scenarios;

根据所述目标回收规则确定所述目标名单的回收价值信息，并根据所述回收价值信息将所述目标名单发送至对应的终端设备。The recycling value information of the target list is determined according to the target recycling rule, and the target list is sent to the corresponding terminal device according to the recycling value information.

可选的，所述通过获取联系人号码以及所述联系人号码对应的关联信息，得到目标名单，包括：Optionally, obtaining the target list by acquiring the contact number and the associated information corresponding to the contact number includes:

响应作用于事件控件的触控操作，实时获取联系人号码；Respond to touch operations on event controls and obtain contact numbers in real time;

从关联信息集中确定所述联系人号码对应的关联信息，并根据所述联系人号码以及所述联系人号码对应的关联信息得到目标名单。The associated information corresponding to the contact number is determined from the associated information set, and a target list is obtained according to the contact number and the associated information corresponding to the contact number.

每隔预设时长获取至少一定时执行标签组；Obtain at least one set of tags to be executed at a certain time interval.

获取所述至少一定时执行标签组对应的名单，得到目标名单，其中，所述目标名单中包含的名单数量为至少一个，且每个名单中包含一联系人号码以及所述联系人号码对应的关联信息。The list corresponding to the at least one time-executed tag group is obtained to obtain a target list, wherein the target list includes at least one list, and each list includes a contact number and associated information corresponding to the contact number.

可选的，所述从所述回收规则中确定所述目标名单匹配的目标回收规则，包括：Optionally, determining a target recycling rule that matches the target list from the recycling rules includes:

根据所述联系人号码对应的关联信息以及所述回收规则中包含的匹配条件从所述回收规则中确定所述目标名单匹配的目标回收规则。A target recycling rule matching the target list is determined from the recycling rules according to the association information corresponding to the contact number and the matching condition included in the recycling rule.

可选的，所述根据所述联系人号码对应的关联信息以及所述回收规则中包含的匹配条件从所述回收规则中确定所述目标名单匹配的目标回收规则，包括：Optionally, determining a target recycling rule matching the target list from the recycling rules according to the association information corresponding to the contact number and the matching condition included in the recycling rule includes:

在所述联系人号码对应的关联信息中的目标字段符合目标回收规则中包含的场景匹配条件的情况下，确定所述目标名单匹配的所述目标回收规则，其中，所述目标字段为事件标识、动作信息以及联系人所属坐席的基本信息中的至少一种。When the target field in the associated information corresponding to the contact number meets the scenario matching condition included in the target recovery rule, the target recovery rule that matches the target list is determined, wherein the target field is at least one of the event identifier, action information, and basic information of the seat to which the contact belongs.

可选的，所述目标回收规则为至少一个，所述根据所述目标回收规则确定所述目标名单的回收价值信息，包括：Optionally, the target recycling rule is at least one, and determining the recycling value information of the target list according to the target recycling rule includes:

根据所述目标回收规则的数量、每个目标回收规则中包含的权重值以及影响因子确定所述目标名单的初始回收价值信息；Determine the initial recycling value information of the target list according to the number of the target recycling rules, the weight value contained in each target recycling rule, and the influencing factor;

确定所述初始回收价值信息所在的目标价值区间，并根据所述目标价值区间对应的价值等级确定所述目标名单的回收价值信息。Determine the target value interval in which the initial recycling value information is located, and determine the recycling value information of the target list according to the value level corresponding to the target value interval.

可选的，所述目标名单为至少一个，不同目标名单对应的回收价值信息相同或不同，且不同的回收价值信息对应不同的消息队列，Optionally, there is at least one target list, and the recycling value information corresponding to different target lists is the same or different, and different recycling value information corresponds to different message queues.

则所述根据所述回收价值信息将所述目标名单发送至对应的终端设备，包括：Then, sending the target list to the corresponding terminal device according to the recycling value information includes:

针对每个所述目标名单，将所述目标名单回收至所述回收价值信息对应的消息队列中；For each of the target lists, recycling the target list into a message queue corresponding to the recycling value information;

根据所述消息队列对应的名单处理规则将所述目标名单发送至对应的终端设备。The target list is sent to the corresponding terminal device according to the list processing rule corresponding to the message queue.

可选的，所述根据所述消息队列对应的名单处理规则将所述目标名单发送至对应的终端设备，包括：Optionally, sending the target list to a corresponding terminal device according to a list processing rule corresponding to the message queue includes:

根据所述名单处理规则以及名单回收批次信息将所述目标名单发送至对应的终端设备。The target list is sent to the corresponding terminal device according to the list processing rules and the list recovery batch information.

可选的，所述回收价值信息为高价值信息、中价值信息或低价值信息，则所述根据所述名单处理规则以及名单回收批次信息将所述目标名单发送至对应的终端设备，包括：Optionally, the recycling value information is high-value information, medium-value information or low-value information, and sending the target list to a corresponding terminal device according to the list processing rule and the list recycling batch information includes:

根据所述名单处理规则对所述高价值信息、所述中价值信息或所述低价值信息对应的消息队列中的目标名单按所述名单回收批次信息将所述目标名单发送至对应的终端设备。According to the list processing rules, the target list in the message queue corresponding to the high-value information, the medium-value information or the low-value information is sent to the corresponding terminal device according to the list recovery batch information.

可选的，在所述获取预存的回收规则之前，还包括：Optionally, before obtaining the pre-stored recycling rule, the method further includes:

根据场景的回收方式构建不同场景对应的回收规则，其中，所述不同场景对应的回收规则中包含场景匹配条件、权重值以及影响因子中的至少一种，所述场景匹配条件中包含触发类型、活动标识、匹配条件基本信息中的至少一种；Constructing recycling rules corresponding to different scenarios according to the recycling methods of the scenarios, wherein the recycling rules corresponding to the different scenarios include at least one of a scenario matching condition, a weight value, and an influencing factor, and the scenario matching condition includes at least one of a trigger type, an activity identifier, and basic information of the matching condition;

存储所述不同场景对应的回收规则。The recycling rules corresponding to the different scenarios are stored.

第二方面，本申请实施例提供一种名单处理装置，包括：In a second aspect, an embodiment of the present application provides a list processing device, including:

确定模块，用于通过获取联系人号码以及所述联系人号码对应的关联信息，得到目标名单，其中，所述关联信息为所述联系人号码对应的联系人的相关信息；A determination module, configured to obtain a target list by acquiring a contact number and associated information corresponding to the contact number, wherein the associated information is related information of the contact corresponding to the contact number;

所述确定模块，还用于获取预存的回收规则，并从所述回收规则中确定所述目标名单匹配的目标回收规则，其中，所述预存的回收规则为至少一个，每一个回收规则表示一种回收场景，不同的回收规则表示不同的回收场景；The determination module is further used to obtain pre-stored recycling rules and determine the target recycling rule that matches the target list from the recycling rules, wherein the pre-stored recycling rule is at least one, each recycling rule represents a recycling scenario, and different recycling rules represent different recycling scenarios;

处理模块，用于根据所述目标回收规则确定所述目标名单的回收价值信息，并根据所述回收价值信息将所述目标名单发送至对应的终端设备。The processing module is used to determine the recycling value information of the target list according to the target recycling rule, and send the target list to the corresponding terminal device according to the recycling value information.

第三方面，本申请实施例提供一种电子设备，包括：处理器，以及与所述处理器通信连接的存储器；In a third aspect, an embodiment of the present application provides an electronic device, comprising: a processor, and a memory communicatively connected to the processor;

所述存储器存储计算机执行指令；The memory stores computer-executable instructions;

所述处理器执行所述存储器存储的计算机执行指令，以实现如上第一方面以及第一方面各种可能的设计所述的名单处理方法。The processor executes the computer-executable instructions stored in the memory to implement the list processing method described in the first aspect and various possible designs of the first aspect.

第四方面，本申请实施例提供一种计算机可读存储介质，所述计算机可读存储介质中存储有计算机执行指令，当处理器执行所述计算机执行指令时，以实现如上第一方面以及第一方面各种可能的设计所述的名单处理方法。In a fourth aspect, an embodiment of the present application provides a computer-readable storage medium, in which computer execution instructions are stored. When a processor executes the computer execution instructions, the list processing method described in the first aspect and various possible designs of the first aspect is implemented.

本申请实施例提供了一种名单处理方法及装置，采用上述方案后，可以先通过获取联系人号码以及联系人号码对应的关联信息，得到目标名单，然后自动从对应不同回收场景的回收规则中确定目标名单匹配的目标回收规则，并根据目标回收规则确定目标名单的回收价值信息，再根据回收价值信息将目标名单发送至对应的终端设备，进而实现目标名单的回收与再分配，通过先从表示不同回收场景的回收规则中确定目标回收规则，再根据匹配的回收规则进行回收处理的方式，可以实现名单的自动回收，减少了人力的消耗，且不再局限于仅能回收离职坐席的名单的场景，扩大了名单回收的可应用场景，提高了名单回收方式的灵活性，进而提高了相关业务的实现效果。The embodiment of the present application provides a list processing method and device. After adopting the above scheme, the target list can be obtained by first obtaining the contact number and the associated information corresponding to the contact number, and then the target recycling rule matching the target list is automatically determined from the recycling rules corresponding to different recycling scenarios, and the recycling value information of the target list is determined according to the target recycling rule, and then the target list is sent to the corresponding terminal device according to the recycling value information, thereby realizing the recycling and redistribution of the target list. By first determining the target recycling rule from the recycling rules representing different recycling scenarios, and then performing recycling processing according to the matching recycling rule, automatic recycling of the list can be realized, reducing manpower consumption, and is no longer limited to the scenario where only the list of resigned seats can be recycled, expanding the applicable scenarios of list recycling, and improving the flexibility of the list recycling method, thereby improving the implementation effect of related businesses.

附图说明BRIEF DESCRIPTION OF THE DRAWINGS

为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on these drawings without paying creative labor.

图1为本申请实施例提供的一种名单处理方法的实施环境示意图；FIG1 is a schematic diagram of an implementation environment of a list processing method provided in an embodiment of the present application;

图2为本申请实施例提供的名单处理方法的流程示意图；FIG2 is a flow chart of a list processing method provided in an embodiment of the present application;

图3为本申请另一实施例提供的名单处理方法的流程示意图；FIG3 is a flow chart of a list processing method provided in another embodiment of the present application;

图4为本申请实施例提供的名单处理装置的结构示意图；FIG4 is a schematic diagram of the structure of a list processing device provided in an embodiment of the present application;

图5为本申请实施例提供的电子设备的硬件结构示意图。FIG5 is a schematic diagram of the hardware structure of an electronic device provided in an embodiment of the present application.

具体实施方式DETAILED DESCRIPTION

下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。The following will be combined with the drawings in the embodiments of the present application to clearly and completely describe the technical solutions in the embodiments of the present application. Obviously, the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of this application.

本申请的说明书和权利要求书及上述附图中的术语“第一”、“第二”、“第三”“第四”等(如果存在)是用于区别类似的对象，而不必用于描述特定的顺序或先后次序。应该理解这样使用的数据在适当情况下可以互换，以便这里描述的本申请的实施例还能够包括除了图示或描述的那些实例以外的其他顺序实例。此外，术语“包括”和“具有”以及他们的任何变形，意图在于覆盖不排他的包含，例如，包含了一系列步骤或单元的过程、方法、系统、产品或设备不必限于清楚地列出的那些步骤或单元，而是可包括没有清楚地列出的或对于这些过程、方法、产品或设备固有的其它步骤或单元。The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above-mentioned drawings are used to distinguish similar objects, and are not necessarily used to describe a specific order or sequence. It should be understood that the data used in this way can be interchangeable where appropriate, so that the embodiments of the present application described herein can also include other sequential instances in addition to those illustrated or described. In addition, the terms "including" and "having" and any of their variations are intended to cover non-exclusive inclusions, for example, a process, method, system, product or device that includes a series of steps or units is not necessarily limited to those steps or units that are clearly listed, but may include other steps or units that are not clearly listed or inherent to these processes, methods, products or devices.

相关技术中，可以根据联系人号码(每个联系人具有的唯一标识，可以是根据联系人电话号码通过脱敏处理后的识别码)等相关信息生成名单，然后可以将名单分配至不同的坐席来实现相关的业务。例如，可以将名单分配至坐席之后，实现语音或流量套餐推荐业务、理财产品推荐业务等。此外，分配至坐席的名单可能涉及到被回收的情况，即需要将分配至第一坐席的名单进行回收，并分配至其他坐席。然而，现有的名单回收方式中，只是通过人工的方式将离职坐席的名单进行回收，即先确定坐席的状态，若坐席的状态为离职状态，则将该坐席的名单进行回收，并将回收的名单随机分配至其他在职坐席，消耗的人力成本高。且名单回收可能还会涉及到其他场景，例如，可能会涉及到坐席手中的名单过多，超过了该坐席可以兼顾的名单数量，进而导致坐席无法有效利用手中的名单，或者由于联系人的操作(例如，提额申请、实名认证等操作)导致名单价值发生变化，而当前坐席的等级与名单价值不匹配，进而影响了名单的利用率，但是当前名单回收方式均无法兼顾上述场景，仅可以适用于坐席离职场景，限制了名单回收可应用场景的范围，局限性高，降低了名单回收方式的灵活性，进而影响了相关业务的实现效果。In the related technology, a list can be generated based on the contact number (each contact has a unique identifier, which can be an identification code after the contact phone number is desensitized) and other related information, and then the list can be assigned to different seats to implement related services. For example, after the list is assigned to the seat, voice or traffic package recommendation services, financial product recommendation services, etc. can be implemented. In addition, the list assigned to the seat may involve recycling, that is, the list assigned to the first seat needs to be recycled and assigned to other seats. However, in the existing list recycling method, the list of the resigned seat is only recycled manually, that is, the status of the seat is first determined. If the status of the seat is resigned, the list of the seat is recycled, and the recycled list is randomly assigned to other active seats, which consumes high manpower costs. And the list recycling may also involve other scenarios. For example, there may be too many lists in the hands of the agent, which exceeds the number of lists that the agent can take care of, resulting in the agent being unable to effectively use the lists in his hands, or the value of the list changes due to the contact's operations (for example, application for increase in credit limit, real-name authentication, etc.), and the current agent's level does not match the list value, which in turn affects the utilization rate of the list. However, the current list recycling methods cannot take into account the above scenarios and can only be applied to the scenario of agent resignation, which limits the scope of applicable scenarios for list recycling, has high limitations, reduces the flexibility of the list recycling method, and thus affects the implementation effect of related businesses.

基于上述技术问题，本申请通过先从表示不同回收场景的回收规则中确定目标回收规则，再根据匹配的回收规则进行回收处理的方式，可以实现名单的自动回收，减少了人力的消耗，且不再局限于仅能回收离职坐席的名单的场景，达到了既扩大了名单回收的可应用场景，又提高了名单回收方式的灵活性，进而提高了相关业务的实现效果的技术效果。Based on the above technical problems, the present application realizes automatic recycling of the list by first determining the target recycling rules from the recycling rules representing different recycling scenarios, and then performing recycling processing according to the matching recycling rules, thereby reducing manpower consumption and is no longer limited to the scenario where only the list of resigned seats can be recycled. It achieves the technical effect of expanding the applicable scenarios of list recycling and improving the flexibility of the list recycling method, thereby improving the implementation effect of related businesses.

图1为本申请实施例提供的一种名单处理方法的实施环境示意图，如图1所示，在该实施例中，服务器可以先通过获取联系人号码以及联系人号码对应的关联信息，得到目标名单，然后可以从数据库或云端中获取预存的回收规则，并从回收规则中确定目标名单匹配的目标回收规则。其中，不同的回收规则可以对应不同的回收场景，例如，回收规则A可以对应坐席离职应用场景，回收规则B可以对应坐席对应的名单数量超过预设数量阈值的应用场景，回收规则C可以对应名单价值提高的应用场景。其中，服务器可以为单独的服务器，也可以为服务器集群。FIG1 is a schematic diagram of the implementation environment of a list processing method provided in an embodiment of the present application. As shown in FIG1 , in this embodiment, the server can first obtain the target list by obtaining the contact number and the associated information corresponding to the contact number, and then obtain the pre-stored recycling rules from the database or the cloud, and determine the target recycling rules that match the target list from the recycling rules. Different recycling rules can correspond to different recycling scenarios. For example, recycling rule A can correspond to the application scenario of agent resignation, recycling rule B can correspond to the application scenario where the number of lists corresponding to the agent exceeds the preset number threshold, and recycling rule C can correspond to the application scenario where the value of the list is increased. The server can be a single server or a server cluster.

进一步的，确定坐席对应的目标名单可以有两种方式。一种实现方式可以为根据用户的触控操作实时确定目标名单，另一种实现方式可以为根据定时任务定时确定目标名单。Furthermore, there are two ways to determine the target list corresponding to the seat: one is to determine the target list in real time according to the user's touch operation, and the other is to determine the target list in a scheduled manner according to a scheduled task.

此外，服务器在确定目标回收规则之后，可以根据目标回收规则确定目标名单的回收价值信息，并根据回收价值信息将目标名单发送至对应的终端设备，以实现对目标名单的回收与再分配。其中，终端设备可以为不同层级的角色对应的终端设备。示例性的，可以为专项组对应的终端设备，也可以为普通坐席对应的终端设备，还可以AI机器人。In addition, after determining the target recycling rules, the server can determine the recycling value information of the target list according to the target recycling rules, and send the target list to the corresponding terminal device according to the recycling value information to realize the recycling and redistribution of the target list. Among them, the terminal device can be a terminal device corresponding to roles at different levels. For example, it can be a terminal device corresponding to a special group, or a terminal device corresponding to an ordinary seat, or an AI robot.

下面以具体地实施例对本申请的技术方案进行详细说明。下面这几个具体的实施例可以相互结合，对于相同或相似的概念或过程可能在某些实施例不再赘述。The technical solution of the present application is described in detail with specific embodiments below. The following specific embodiments can be combined with each other, and the same or similar concepts or processes may not be described in detail in some embodiments.

图2为本申请实施例提供的名单处理方法的流程示意图，本实施例的方法可以由服务器执行。如图2所示，本实施例的方法，可以包括：FIG2 is a flow chart of a list processing method provided in an embodiment of the present application. The method of this embodiment can be executed by a server. As shown in FIG2 , the method of this embodiment can include:

S201：通过获取联系人号码以及联系人号码对应的关联信息，得到目标名单。S201: Obtain a target list by acquiring a contact number and associated information corresponding to the contact number.

其中，关联信息为联系人号码对应的联系人的相关信息。The associated information is the relevant information of the contact corresponding to the contact number.

在本实施例中，名单可以包含联系人号码以及联系人号码对应的关联信息，关联信息可以为联系人号码对应的联系人的相关信息。所述联系人号码为每个联系人的唯一标识；可以是根据联系人电话号码通过脱敏处理后的识别码，也可以根据联系人的终端设备识别码通过脱敏处理后的标识号码等。示例性的，联系人号码可以为联系人的手机号或电话号码，联系人号码对应的关联信息可以包含联系人基本信息、活动标识(即该名单所属的活动对应的标识)、事件标识(可以为登录事件标识、实名事件标识、提额事件标识、被呼叫事件标识等)、名单状态(可以为未分配状态、已分配状态)、联系人所属坐席的基本信息等。In this embodiment, the list may include a contact number and associated information corresponding to the contact number, and the associated information may be relevant information of the contact corresponding to the contact number. The contact number is a unique identifier for each contact; it may be an identification code after desensitization processing based on the contact's phone number, or it may be an identification number after desensitization processing based on the contact's terminal device identification code, etc. Exemplarily, the contact number may be the contact's mobile phone number or phone number, and the associated information corresponding to the contact number may include basic contact information, activity identifier (i.e., the identifier corresponding to the activity to which the list belongs), event identifier (which may be a login event identifier, a real-name event identifier, a credit limit increase event identifier, a called event identifier, etc.), list status (which may be an unassigned state or an assigned state), basic information of the seat to which the contact belongs, etc.

此外，在对名单进行回收处理时，由于名单数量较多，可以先从所有名单中确定目标名单，其中，目标名单中的名单数量可以为一个或多个。In addition, when recycling the lists, since there are a large number of lists, a target list may be determined from all the lists first, wherein the number of the lists in the target list may be one or more.

进一步的，确定目标名单的方式可以为：Furthermore, the target list may be determined by:

通过获取联系人号码以及联系人号码对应的关联信息，得到目标名单，且获取联系人号码以及联系人号码对应的关联信息的方式可以为实时或定时，进而满足不同回收场景对回收实时性的需求。By obtaining the contact number and the associated information corresponding to the contact number, the target list is obtained, and the contact number and the associated information corresponding to the contact number can be obtained in real time or at a scheduled time, thereby meeting the real-time recycling requirements of different recycling scenarios.

可选的，所述通过获取联系人号码以及所述联系人号码对应的关联信息，得到目标名单，具体可以包括：Optionally, obtaining the target list by acquiring the contact number and the associated information corresponding to the contact number may specifically include:

响应作用于事件控件的触控操作，实时获取联系人号码。Respond to touch operations on event controls and obtain contact numbers in real time.

具体的，目标名单可以实时确定，也可以定时确定，实时确定的目标名单对应的触发类型为实时触发类型，可以以事件的方式触发，即可以通过响应作用于事件控件的触控操作的方式来触发。对应的，上游系统在进行提额、实名认证、登录等相关操作时可以将操作以事件的方式推送到事件中心(例如，若事件为登录事件，则可以通过响应作用于登录控件的触发操作，来触发登录事件)，下游系统(示例性的，可以为电销系统)可以实时消费事件中心的事件，并根据事件中心的事件实时获取联系人号码，然后从关联信息表中确定联系人号码对应的关联信息，并根据联系人号码以及所述联系人号码对应的关联信息得到目标名单。其中，关联信息集可以为预先定义并存储至数据库或云端的数据表，可以存储联系人号码以及对应的关联信息。Specifically, the target list can be determined in real time or periodically. The trigger type corresponding to the target list determined in real time is a real-time trigger type, which can be triggered in the form of an event, that is, it can be triggered by responding to a touch operation on an event control. Correspondingly, when the upstream system performs related operations such as credit limit increase, real-name authentication, and login, it can push the operation to the event center in the form of an event (for example, if the event is a login event, the login event can be triggered by responding to a trigger operation on a login control). The downstream system (exemplarily, it can be a telemarketing system) can consume the events of the event center in real time, and obtain the contact number in real time based on the events of the event center, and then determine the associated information corresponding to the contact number from the associated information table, and obtain the target list based on the contact number and the associated information corresponding to the contact number. Among them, the associated information set can be a data table that is pre-defined and stored in a database or cloud, which can store the contact number and the corresponding associated information.

每隔预设时长获取至少一定时执行标签组。Get at least one set of tags to be executed at a certain time every preset time.

具体的，定时确定的目标名单对应的触发类型为定时触发类型，定时触发类型可以采用每隔预设时长定时执行一次确定目标名单的方式进行。即根据配置的回收规则，定时扫描需要回收的在库名单，并进行批量回收。其中，预设时长可以根据实际应用场景自定义进行设置，在此不再详细进行限定。Specifically, the trigger type corresponding to the target list determined at a fixed time is the timed trigger type, which can be performed by regularly executing the target list determination every preset time. That is, according to the configured recycling rules, the list of items in the library that need to be recycled is scanned regularly and recycled in batches. Among them, the preset time can be customized according to the actual application scenario, and will not be limited in detail here.

另外，执行标签组可以为预先根据实际应用场景对名单进行分类确定的。示例性的，可以根据名单价值对名单进行分类，得到名单价值高的定时执行标签组、名单价值中等的定时执行标签组以及名单价值低的定时执行标签组。还可以通过名单对应的事件对名单进行分组，得到提额活动标签组、大额活动标签组等。此外，在获取定时执行标签组时，可以获取所有的定时执行标签组，也可以根据实际应用场景获取部分定时执行标签组，在此不再详细进行限定。In addition, the execution tag group can be determined in advance by classifying the list according to the actual application scenario. For example, the list can be classified according to the list value to obtain a scheduled execution tag group with a high list value, a scheduled execution tag group with a medium list value, and a scheduled execution tag group with a low list value. The list can also be grouped according to the events corresponding to the list to obtain a limit increase activity tag group, a large amount activity tag group, etc. In addition, when obtaining the scheduled execution tag group, all the scheduled execution tag groups can be obtained, or some of the scheduled execution tag groups can be obtained according to the actual application scenario, which will not be limited in detail here.

综上，通过实时触发和定时触发相结合的方式，可以满足不同回收场景对时效性的不同需求，同时使得名单回收的时效性和回收完整性都得到了保证。In summary, by combining real-time triggering and timed triggering, the different timeliness requirements of different recycling scenarios can be met, while the timeliness and recycling integrity of the list are guaranteed.

S202：获取预存的回收规则，并从回收规则中确定目标名单匹配的目标回收规则。S202: Acquire pre-stored recycling rules, and determine target recycling rules that match the target list from the recycling rules.

其中，预存的回收规则为至少一个，每一个回收规则表示一种回收场景，不同的回收规则表示不同的回收场景。示例性地，可以是客服离职的场景，则针对客服离职的情况，将对应离职的客服处理的名单进行回收；也可以是针对部分客服处理量过大的场景，针对处理量过大的部分客服，将对应客服处理的部分名单进行回收，分配给其他客服进行处理等。There is at least one pre-stored recycling rule, each recycling rule represents a recycling scenario, and different recycling rules represent different recycling scenarios. For example, it can be a scenario where a customer service leaves, and the list of people processed by the customer service who leaves is recycled; it can also be a scenario where some customer service staff handle too much, and some of the lists handled by the customer service staff who handle too much are recycled and assigned to other customer service staff for processing.

在本实施例中，在确定目标名单之后，可以根据确定的目标名单获取预存的回收规则，示例性的，可以从数据库或云端中获取预存的回收规则，然后可以从回收规则中确定目标回收规则，即目标名单匹配的回收规则。此外，目标名单中可以包含联系人号码以及联系人号码对应的关联信息，因此，由于联系人号码对应的关联信息为对联系人号码的相关描述，因此可以通过目标名单中包含的联系人号码对应的关联信息来确定目标回收规则。In this embodiment, after the target list is determined, the pre-stored recycling rules can be obtained according to the determined target list. For example, the pre-stored recycling rules can be obtained from a database or a cloud, and then the target recycling rules, i.e., the recycling rules matched by the target list, can be determined from the recycling rules. In addition, the target list can include contact numbers and associated information corresponding to the contact numbers. Therefore, since the associated information corresponding to the contact numbers is a relevant description of the contact numbers, the target recycling rules can be determined by the associated information corresponding to the contact numbers included in the target list.

进一步的，所述从所述回收规则中确定所述目标名单匹配的目标回收规则，具体可以包括：Further, the determining of the target recycling rule matching the target list from the recycling rules may specifically include:

具体的，目标名单中包含的联系人号码对应的关联信息为对联系人号码的相关描述，可以表示联系人号码所对应的联系人的相关信息，而目标回收规则中还可以包含匹配条件，因此，可以根据联系人号码对应的关联信息以及回收规则中包含的匹配条件的相关关系从回收规则中确定目标名单匹配的目标回收规则，进而提高目标回收规则确定过程的准确性。Specifically, the associated information corresponding to the contact number included in the target list is a relevant description of the contact number, which can represent the relevant information of the contact corresponding to the contact number, and the target recovery rule can also include a matching condition. Therefore, the target recovery rule matching the target list can be determined from the recovery rule according to the correlation between the associated information corresponding to the contact number and the matching condition included in the recovery rule, thereby improving the accuracy of the target recovery rule determination process.

可选的，所述根据所述联系人号码对应的关联信息以及所述回收规则中包含的匹配条件从所述回收规则中确定所述目标名单匹配的目标回收规则，具体可以包括：Optionally, determining the target recycling rule matching the target list from the recycling rules according to the association information corresponding to the contact number and the matching condition included in the recycling rule may specifically include:

具体的，目标名单中可以包含联系人号码以及联系人号码对应的关联信息，在确定目标名单匹配的目标回收规则时，可以通过联系人号码对应的关联信息中的目标字段以及回收规则中包含的场景匹配条件来确定各联系人号码匹配的目标回收规则，进而确定目标名单匹配的目标回收规则。其中，不同的联系人号码的关联信息可以相同，也可以不同。联系人号码的关联信息中的字段可以包含联系人基本信息、活动标识、事件标识、动作信息、联系人所属坐席的基本信息等。其中，联系人基本信息可以包含联系人的性别、年龄等信息，还可以包含联系人所属的坐席，联系人所属坐席的状态、级别以及联系人所属坐席中的待处理名单数量等信息。活动标识可以为名单所归属的活动对应的标识，可以为单一活动标识，例如，可以为活动1对应的活动标识；还可以为所有活动标识，即该名单可以适应于所有活动。事件标识可以表示具体的事件，示例性的，可以为登录事件标识、实名事件标识、提额事件标识等，分别可以表示登录事件、实名事件、提额事件、被呼叫事件。动作信息可以表示对名单所执行的动作，示例性的，可以为呼叫次数、关注天数等。联系人所属坐席的基本信息可以包含坐席标识、坐席状态、坐席名下的名单数量，以及每个名单的状态等。Specifically, the target list may include the contact number and the associated information corresponding to the contact number. When determining the target recovery rule matching the target list, the target recovery rule matching each contact number may be determined by the target field in the associated information corresponding to the contact number and the scene matching condition contained in the recovery rule, and then the target recovery rule matching the target list may be determined. Among them, the associated information of different contact numbers may be the same or different. The fields in the associated information of the contact number may include basic information of the contact, activity identifier, event identifier, action information, basic information of the seat to which the contact belongs, etc. Among them, the basic information of the contact may include information such as the gender and age of the contact, and may also include information such as the seat to which the contact belongs, the status and level of the seat to which the contact belongs, and the number of pending lists in the seat to which the contact belongs. The activity identifier may be an identifier corresponding to the activity to which the list belongs, and may be a single activity identifier, for example, it may be an activity identifier corresponding to activity 1; it may also be all activity identifiers, that is, the list may be adapted to all activities. The event identifier may represent a specific event, and may be, for example, a login event identifier, a real-name event identifier, a credit limit increase event identifier, etc., which may represent a login event, a real-name event, a credit limit increase event, and a called event, respectively. The action information may indicate the action performed on the list, for example, the number of calls, the number of days of attention, etc. The basic information of the seat to which the contact belongs may include the seat ID, the seat status, the number of lists under the seat name, and the status of each list, etc.

示例性的，目标回收规则中包含的场景匹配条件可以为呼叫次数大于3次，且该条件的适用对象为所有活动，若目标名单的动作信息为呼叫次数为5次，大于3次，因此，可以确定目标名单匹配了匹配条件为呼叫次数大于3次所对应的目标回收规则。或者目标回收规则中包含的场景匹配条件为触发登录事件，且该条件的适用对象为所有活动，若目标名单的事件标识为登录事件标识，则表明该目标名单的联系人触发了登录事件，因此，可以确定目标名单匹配了场景匹配条件为触发登录事件所对应的目标回收规则。For example, the scenario matching condition included in the target recycling rule can be that the number of calls is greater than 3 times, and the applicable object of this condition is all activities. If the action information of the target list is that the number of calls is 5 times, which is greater than 3 times, it can be determined that the target list matches the target recycling rule corresponding to the matching condition that the number of calls is greater than 3 times. Or the scenario matching condition included in the target recycling rule is triggering a login event, and the applicable object of this condition is all activities. If the event identifier of the target list is a login event identifier, it means that the contact of the target list has triggered a login event. Therefore, it can be determined that the target list matches the target recycling rule corresponding to the scenario matching condition that the triggering login event is.

此外，目标回收规则可以分为两种，一种为实时触发类型对应的目标回收规则，另一种为定时触发类型对应的目标回收规则，且可以根据实际应用场景来确定实时触发类型对应的目标回收规则以及定时触发类型对应的目标回收规则。进一步的，若确定目标名单为实时获取的时，可以先确定目标名单匹配的触发类型为实时触发类型的第一目标回收规则，再确定目标名单匹配的触发类型为定时触发类型的第二目标回收规则，并通过第一目标回收规则与第二目标回收规则得到最终的目标回收规则。若确定目标名单为定时获取的，可以直接确定目标名单匹配的触发类型为定时触发类型的目标回收规则。In addition, the target recovery rules can be divided into two types, one is the target recovery rule corresponding to the real-time trigger type, and the other is the target recovery rule corresponding to the timed trigger type, and the target recovery rule corresponding to the real-time trigger type and the target recovery rule corresponding to the timed trigger type can be determined according to the actual application scenario. Further, if it is determined that the target list is acquired in real time, it is possible to first determine the first target recovery rule whose trigger type matches the target list as the real-time trigger type, and then determine the second target recovery rule whose trigger type matches the target list as the timed trigger type, and obtain the final target recovery rule through the first target recovery rule and the second target recovery rule. If it is determined that the target list is acquired on a timed basis, it is possible to directly determine the target recovery rule whose trigger type matches the target list as the timed trigger type.

综上，通过在确定目标名单匹配的实时触发类型对应的回收规则之后，继续确定目标名单匹配的定时触发类型对应的回收规则，提高了名单匹配回收规则确定过程的准确性和完整性，进而为后续名单回收与再分配提供了可靠依据。In summary, by continuing to determine the recovery rules corresponding to the timed trigger type of the target list match after determining the recovery rules corresponding to the real-time trigger type of the target list match, the accuracy and completeness of the list matching recovery rule determination process are improved, thereby providing a reliable basis for subsequent list recovery and redistribution.

S203：根据目标回收规则确定目标名单的回收价值信息，并根据回收价值信息将目标名单发送至对应的终端设备。S203: Determine the recycling value information of the target list according to the target recycling rule, and send the target list to the corresponding terminal device according to the recycling value information.

在本实施例中，在确定目标名单匹配的目标回收规则之后，可以先根据目标回收规则中的具体信息来确定目标名单的回收价值信息。对应的，由于不同的目标回收规则可以表明不同的回收场景，因此，根据目标回收规则确定的目标名单的回收价值信息可以表示目标名单在目标回收规则所对应的回收场景中的回收价值信息。In this embodiment, after determining the target recycling rule that matches the target list, the recycling value information of the target list can be determined according to the specific information in the target recycling rule. Correspondingly, since different target recycling rules can indicate different recycling scenarios, the recycling value information of the target list determined according to the target recycling rule can indicate the recycling value information of the target list in the recycling scenario corresponding to the target recycling rule.

此外，目标回收规则可以为多个，则对应的回收场景也可以有多个，因此，在目标回收规则有多个时，可以确定目标名单在不同回收场景中的回收价值信息，还可以根据目标名单在不同回收场景中的回收价值信息确定目标名单的总的回收价值信息或平均价值信息等。在确定目标名单的回收价值信息之后，可以对目标名单进行回收处理，然后再对回收处理后的目标名单进行再分配处理，即根据回收价值信息将目标名单发送至对应的终端设备。In addition, there can be multiple target recycling rules, and there can also be multiple corresponding recycling scenarios. Therefore, when there are multiple target recycling rules, the recycling value information of the target list in different recycling scenarios can be determined, and the total recycling value information or average value information of the target list can also be determined based on the recycling value information of the target list in different recycling scenarios. After determining the recycling value information of the target list, the target list can be recycled, and then the recycled target list can be redistributed, that is, the target list is sent to the corresponding terminal device according to the recycling value information.

采用上述方案后，可以先确定目标名单，然后自动从对应不同回收场景的回收规则中确定目标名单匹配的目标回收规则，并根据目标回收规则确定目标名单的回收价值信息，再根据回收价值信息将目标名单发送至对应的终端设备，进而实现目标名单的回收与再分配，通过先从表示不同回收场景的回收规则中确定目标回收规则，再根据匹配的回收规则进行回收处理的方式，可以实现名单的自动回收，减少了人力的消耗，且不再局限于仅能回收离职坐席的名单的场景，扩大了名单回收的可应用场景，提高了名单回收方式的灵活性，进而提高了相关业务的实现效果。After adopting the above scheme, the target list can be determined first, and then the target recycling rules that match the target list can be automatically determined from the recycling rules corresponding to different recycling scenarios, and the recycling value information of the target list can be determined according to the target recycling rules. Then, the target list can be sent to the corresponding terminal device according to the recycling value information, thereby realizing the recycling and redistribution of the target list. By first determining the target recycling rules from the recycling rules representing different recycling scenarios, and then performing recycling processing according to the matching recycling rules, automatic recycling of the list can be realized, reducing manpower consumption, and is no longer limited to the scenario where only the list of resigned seats can be recycled. The applicable scenarios of list recycling are expanded, the flexibility of the list recycling method is improved, and the implementation effect of related businesses is improved.

基于图2的方法，本说明书实施例还提供了该方法的一些具体实施方案，下面进行说明。Based on the method of FIG. 2 , the examples of this specification also provide some specific implementation plans of the method, which are described below.

在另一实施例中，所述目标回收规则为至少一个，所述根据所述目标回收规则确定所述目标名单的回收价值信息，具体可以包括：In another embodiment, the target recycling rule is at least one, and determining the recycling value information of the target list according to the target recycling rule may specifically include:

根据所述目标回收规则的数量、每个目标回收规则中包含的权重值以及影响因子确定所述目标名单的初始回收价值信息。The initial recycling value information of the target list is determined according to the number of the target recycling rules, the weight value contained in each target recycling rule, and the influencing factor.

在本实施例中，在确定目标名单匹配的至少一目标回收规则之后，可以根据匹配的目标回收规则的数量、每个目标回收规则中包含的权重值以及影响因子来确定目标名单的初始回收价值信息。其中，权重值可以表示该回收规则的回收价值权重，取值范围为0-1，其值越大表示回收价值越高，具体可以根据实际应用场景自定义进行设置。影响因子可以表示该回收规则对回收价值权重的影响因素。示例性的，影响因子可以是拨打次数(也可称为CallCount)，权重值为1，当拨打次数越多时，其回收价值越低，即表示经过多次拨打联系人号码之后，该名单还未转化，可见其成功的概率较低，因此在综合计算目标名单的初始回收价值信息时，需要考虑其影响因子。In this embodiment, after determining at least one target recycling rule that matches the target list, the initial recycling value information of the target list can be determined based on the number of matching target recycling rules, the weight value contained in each target recycling rule, and the impact factor. Among them, the weight value can represent the recycling value weight of the recycling rule, and the value range is 0-1. The larger the value, the higher the recycling value, which can be customized according to the actual application scenario. The impact factor can represent the impact factor of the recycling rule on the recycling value weight. Exemplarily, the impact factor can be the number of dials (also known as CallCount), and the weight value is 1. When the number of dials is more, the lower the recycling value is, which means that after dialing the contact number many times, the list has not been converted. It can be seen that the probability of success is low. Therefore, when comprehensively calculating the initial recycling value information of the target list, its impact factor needs to be considered.

进一步的，可以根据表达式：Furthermore, we can use the expression:

P＝(W1/(F1+1)+W2/(F2+1)+…+Wn/(Fn+1))/n来确定目标名单的初始回收价值信息。P = (W1/(F1+1)+W2/(F2+1)+…+Wn/(Fn+1))/n to determine the initial recycling value information of the target list.

其中，P为目标名单的初始回收价值信息，Wi为第i个目标回收规则的权重值，i的取值范围为1-n，n为目标名单匹配的目标回收规则的数量，Fi为第i个目标回收规则的影响因子，i的取值范围为1-n。Among them, P is the initial recycling value information of the target list, Wi is the weight value of the i-th target recycling rule, the value range of i is 1-n, n is the number of target recycling rules matched by the target list, Fi is the influence factor of the i-th target recycling rule, and the value range of i is 1-n.

示例性的，表1为预先定义的回收规则表，在该回收规则表中包括5个回收规则，且每个回收规则中除了包含回收规则的权重值以及影响因子之外，还可以包含定时触发匹配条件或实时触发匹配条件。其中，定时触发匹配条件可以包含规则匹配条件、触发类型以及活动标识。For example, Table 1 is a predefined recycling rule table, which includes 5 recycling rules, and each recycling rule may include a timing trigger matching condition or a real-time trigger matching condition in addition to the weight value and influencing factor of the recycling rule. The timing trigger matching condition may include a rule matching condition, a trigger type, and an activity identifier.

表1回收规则表Table 1 Recycling rules

对应的，以目标名单A为例，若目标名单A同时匹配了三个目标回收规则，分别为表1中的规则1、规则2、规则3，规则3中的第一预设次数阈值为3，目标名单对应的拨打次数为1次，则其初始回收价值P为：Correspondingly, taking target list A as an example, if target list A matches three target recycling rules at the same time, namely rule 1, rule 2, and rule 3 in Table 1, the first preset number threshold in rule 3 is 3, and the number of calls corresponding to the target list is 1, then its initial recycling value P is:

P＝(1/(0+1)+0.8/(0+1)+1/(1+1))/3≈0.77。P=(1/(0+1)+0.8/(0+1)+1/(1+1))/3≈0.77.

此外，在确定初始回收价值信息之后，由于初始回收价值信息为具体的数值，且每个目标名单对应的具体数值可能均不相同，为了提高后续名单回收的便利性，可以先根据初始回收价值信息对目标名单进行分类，然后根据目标名单的分类结果来确定目标名单最终的回收价值信息，并根据最终的回收价值信息对目标名单进行回收处理。In addition, after determining the initial recycling value information, since the initial recycling value information is a specific value, and the specific value corresponding to each target list may be different, in order to improve the convenience of subsequent list recycling, the target list can be classified according to the initial recycling value information, and then the final recycling value information of the target list can be determined based on the classification results of the target list, and the target list can be recycled based on the final recycling value information.

进一步的，可以先确定初始回收价值信息所在的目标价值区间，然后根据目标价值区间对应的价值等级来确定目标名单的回收价值信息。Furthermore, the target value range in which the initial recycling value information is located may be determined first, and then the recycling value information of the target list may be determined according to the value level corresponding to the target value range.

其中，价值区间的具体分类，以及价值区间的边界值可以根据实际应用场景自定义进行设置。Among them, the specific classification of value ranges and the boundary values of value ranges can be customized according to actual application scenarios.

示例性的，表2为价值区间表，在该表中，可以包含3个价值区间，价值区间对应的价值等级可以为高价值、中价值或低价值，具体详见表2。Exemplarily, Table 2 is a value range table, which may include three value ranges. The value levels corresponding to the value ranges may be high value, medium value or low value. See Table 2 for details.

表2价值区间表Table 2 Value range table

价值区间的范围The range of value价值等级Value Level[0.7，1][0.7, 1]高价值High Value[0.4，0.7)[0.4, 0.7)中价值Medium Value[0，0.4)[0, 0.4)低价值Low value

对应的，继续以前述实施例为例，假设初始回收价值信息为P＝(1*1/(0+1)+0.8*1/(0+1)+1*1/(1+1))/3≈0.77，对应的价值区间为[0.7，1]，且该价值区间的价值等级为高价值，因此，可以确定目标名单的回收价值信息为高价值。Correspondingly, continuing with the aforementioned embodiment as an example, assuming that the initial recycling value information is P = (1*1/(0+1)+0.8*1/(0+1)+1*1/(1+1))/3≈0.77, the corresponding value interval is [0.7, 1], and the value level of this value interval is high value. Therefore, it can be determined that the recycling value information of the target list is high value.

综上，通过对表示不同回收场景的回收规则设置不同的权重值以及影响因子的方式，使得每一个匹配的目标回收规则都可以影响到最终的回收价值信息，使得实际确定的回收价值信息可以更加符合实际应用场景，且提高了回收价值信息确定过程的灵活性与准确性。In summary, by setting different weight values and influencing factors for the recycling rules representing different recycling scenarios, each matching target recycling rule can affect the final recycling value information, so that the actually determined recycling value information can be more in line with the actual application scenario, and the flexibility and accuracy of the recycling value information determination process are improved.

在另一实施例中，所述目标名单为至少一个，不同目标名单对应的回收价值信息相同或不同，且不同的回收价值信息对应不同的消息队列；In another embodiment, the target list is at least one, and the recycling value information corresponding to different target lists is the same or different, and different recycling value information corresponds to different message queues;

所述根据所述回收价值信息将所述目标名单发送至对应的终端设备，具体可以包括：The sending the target list to the corresponding terminal device according to the recycling value information may specifically include:

针对每个所述目标名单，将所述目标名单回收至所述回收价值信息对应的消息队列中。For each of the target lists, the target list is recycled into a message queue corresponding to the recycling value information.

在本实施例中，目标名单的数量可以为一个或多个，确定的每个目标名单的回收价值信息可以相同，也可以不同，即不同的目标名单可以对应一相同的回收价值信息，可以部分对应一相同的回收价值信息，也可以全部对应一相同的回收价值信息，且不同的回收价值信息对应的消息队列不同。因此，在确定目标名单的回收价值信息之后，可以将目标名单存储至回收价值信息对应的消息队列中。In this embodiment, the number of target lists can be one or more, and the recovery value information of each target list can be the same or different, that is, different target lists can correspond to the same recovery value information, can partially correspond to the same recovery value information, or can completely correspond to the same recovery value information, and different recovery value information corresponds to different message queues. Therefore, after determining the recovery value information of the target list, the target list can be stored in the message queue corresponding to the recovery value information.

此外，不同的消息队列还可以对应不同的名单处理规则，因此，在将目标名单存储至对应的消息队列中之后，可以根据消息队列对应的名单处理规则对消息队列中的目标名单进行再分配处理，即将目标名单发送至对应的终端设备。其中，消息队列对应的名单处理规则可以根据实际应用场景自定义进行设置。In addition, different message queues may correspond to different list processing rules. Therefore, after storing the target list in the corresponding message queue, the target list in the message queue may be redistributed according to the list processing rules corresponding to the message queue, that is, the target list may be sent to the corresponding terminal device. The list processing rules corresponding to the message queue may be customized according to the actual application scenario.

综上，通过消息队列可以解耦名单回收与名单分配过程，从而使得名单回收过程与名单分配过程隔离开，提升了整个系统的隔离性，降低了系统耦合性，从而提高了系统的可用性与稳定性。In summary, the message queue can be used to decouple the list recovery process from the list allocation process, thereby isolating the list recovery process from the list allocation process, improving the isolation of the entire system, reducing the system coupling, and thus improving the system's availability and stability.

进一步的，所述根据所述消息队列对应的名单处理规则将所述目标名单发送至对应的终端设备，具体可以包括：Further, sending the target list to the corresponding terminal device according to the list processing rule corresponding to the message queue may specifically include:

具体的，在将目标名单分配至对应的消息队列中之后，除了可以根据消息队列对应的名单处理规则对目标名单进行分配处理之外，还可以结合名单回收批次信息对消息队列中的目标名单进行再分配处理，即将目标名单发送至对应的终端设备。Specifically, after allocating the target list to the corresponding message queue, in addition to allocating and processing the target list according to the list processing rules corresponding to the message queue, the target list in the message queue can also be reallocated and processed in combination with the list recovery batch information, that is, the target list is sent to the corresponding terminal device.

其中，名单回收批次信息可以包含每批次可以处理的最大名单个数，可以为预先定义好的，也可以为根据消息队列中的名单个数实时生成的。对应的，可以根据名单回收批次信息从消息队列中获取与最大名单个数对应的目标名单，并根据名单处理规则对获取的与最大名单个数对应的目标名单进行再分配处理。The list recovery batch information may include the maximum number of names that can be processed in each batch, which may be pre-defined or generated in real time according to the number of names in the message queue. Correspondingly, the target list corresponding to the maximum number of names may be obtained from the message queue according to the list recovery batch information, and the obtained target list corresponding to the maximum number of names may be redistributed according to the list processing rule.

此外，名单回收批次信息中还可以包含目标名单的状态以及目标名单的分配信息。示例性的，若将目标名单存储至消息队列中，可以将目标名单的状态更新为已回收状态，若已经对消息队列中的目标名单进行分配处理，则可以将目标名单的状态更新为已分配状态。在对目标名单进行处理时，可以先确定目标名单的状态，然后根据目标名单的状态对目标名单进行后续处理。目标名单的分配信息可以为消息队列中名单的已分配数量、待分配数量以及名单总量等。In addition, the list recovery batch information may also include the state of the target list and the allocation information of the target list. Exemplarily, if the target list is stored in the message queue, the state of the target list may be updated to a recovered state, and if the target list in the message queue has been allocated, the state of the target list may be updated to an allocated state. When processing the target list, the state of the target list may be determined first, and then the target list may be subsequently processed according to the state of the target list. The allocation information of the target list may be the allocated number, the number to be allocated, and the total number of the list in the message queue.

更进一步的，所述回收价值信息为高价值信息、中价值信息或低价值信息，则所述根据所述名单处理规则以及名单回收批次信息将所述目标名单发送至对应的终端设备，具体可以包括：Furthermore, if the recycling value information is high-value information, medium-value information, or low-value information, sending the target list to the corresponding terminal device according to the list processing rule and the list recycling batch information may specifically include:

具体的，回收价值信息可以包含三种，分别为高价值信息、中价值信息或低价值信息，高价值信息、中价值信息以及低价值信息可以分别对应不同的消息队列，不同的消息队列可以对应不同的名单处理规则。因此，可以根据不同的消息队列对应的不同名单处理规则分别对对应的消息队列中的目标名单按名单回收批次信息将目标名单发送至对应的终端设备。Specifically, the recycling value information may include three types, namely high-value information, medium-value information or low-value information. High-value information, medium-value information and low-value information may correspond to different message queues, and different message queues may correspond to different list processing rules. Therefore, according to the different list processing rules corresponding to different message queues, the target list in the corresponding message queue may be sent to the corresponding terminal device according to the list recycling batch information.

其中，终端设备可以为不同层级的角色对应的终端设备。示例性的，终端设备可以为专项组对应的终端设备，也可以为普通坐席对应的终端设备，还可以为AI机器人(智能客服)。对应的，高价值信息对应的消息队列中的目标名单可以实时分配到高价值名单专项组对应的终端设备，该专项组可以由业务能力较强的坐席组成，以此来提升高价值名单的转换率，进而提高相关业务的实现效果。中价值信息对应的消息队列中的目标名单可以分配到策略调度组，由策略调度人员决定名单分配到哪个专项组对应的终端设备或坐席对应的终端设备，来实现相关业务。低价值信息对应的消息队列中的目标名单可以推送至AI机器人，进而通过AI机器人来实现相关业务。由于AI机器人的业务转化率一般较低，适合处理大量的低价值名单，且避免了浪费坐席的人力成本，节省了业务实现的时间资源。Among them, the terminal device can be a terminal device corresponding to roles at different levels. Exemplarily, the terminal device can be a terminal device corresponding to a special group, or a terminal device corresponding to an ordinary seat, or an AI robot (intelligent customer service). Correspondingly, the target list in the message queue corresponding to high-value information can be allocated in real time to the terminal device corresponding to the high-value list special group. The special group can be composed of seats with strong business capabilities, so as to improve the conversion rate of high-value lists and thus improve the implementation effect of related businesses. The target list in the message queue corresponding to medium-value information can be allocated to the policy scheduling group, and the policy scheduling personnel decide which terminal device corresponding to the special group or the terminal device corresponding to the seat to which the list is allocated to implement related businesses. The target list in the message queue corresponding to low-value information can be pushed to the AI robot, and then the relevant business is implemented through the AI robot. Since the business conversion rate of AI robots is generally low, they are suitable for processing a large number of low-value lists, and avoid wasting the manpower cost of seats, saving time resources for business implementation.

在另一实施例中，在所述获取预存的回收规则之前，还可以包括：In another embodiment, before obtaining the pre-stored recycling rule, the following steps may also be included:

根据场景的回收方式构建不同场景对应的回收规则，其中，所述不同场景对应的回收规则中包含场景匹配条件、权重值以及影响因子中的至少一种，所述场景匹配条件中包含触发类型、活动标识、匹配条件基本信息中的至少一种。Recycling rules corresponding to different scenarios are constructed according to the recycling method of the scenarios, wherein the recycling rules corresponding to the different scenarios include at least one of a scene matching condition, a weight value, and an influencing factor, and the scene matching condition includes at least one of a trigger type, an activity identifier, and basic information of the matching condition.

在本实施例中，可以根据名单回收过程中涉及到的回收场景构建对应的回收规则，然后可以存储不同回收场景对应的回收规则，示例性的，可以将不同回收场景对应的回收规则存储至云端或本地数据库。此外，不同场景对应的回收规则中除了可以包含回收规则的权重值以及影响因子之外，还可以包含场景匹配条件，场景匹配条件中可以包含触发类型、活动标识、匹配条件基本信息中的至少一种。In this embodiment, corresponding recycling rules can be constructed according to the recycling scenarios involved in the list recycling process, and then the recycling rules corresponding to different recycling scenarios can be stored. For example, the recycling rules corresponding to different recycling scenarios can be stored in the cloud or local database. In addition, in addition to the weight value and influencing factor of the recycling rule, the recycling rules corresponding to different scenarios can also include scene matching conditions, and the scene matching conditions can include at least one of the trigger type, activity identifier, and basic information of the matching condition.

综上，通过为不同的回收场景设置不同的回收规则，扩大了名单回收与处理的应用场景，进而提高了名单回收与处理的效率。In summary, by setting different recycling rules for different recycling scenarios, the application scenarios of list recycling and processing are expanded, thereby improving the efficiency of list recycling and processing.

在另一实施例中，在从数据库或云端中获取预存的回收规则时，可以先判断回收规则是否存储于缓存中，若存储于缓存中，则可以直接从缓存中获取回收规则。若没有存储于缓存中，则可以从数据库或云端中获取回收规则。In another embodiment, when obtaining the pre-stored recycling rules from the database or the cloud, it can be first determined whether the recycling rules are stored in the cache. If they are stored in the cache, the recycling rules can be directly obtained from the cache. If they are not stored in the cache, the recycling rules can be obtained from the database or the cloud.

综上，通过先从缓存中获取回收规则的方式，提高了回收规则的查询效率。In summary, by first obtaining the recycling rules from the cache, the query efficiency of the recycling rules is improved.

图3为本申请另一实施例提供的名单处理方法的流程示意图，如图3所示，在该实施例中，可以先配置不同回收场景对应的回收规则，然后可以确定目标名单，且目标名单的确定方式可以包含两种，即可以通过触发类型来确定目标名单。若触发类型为定时触发(即目标名单为定时确定的)，则可以每隔预设时长获取至少一定时执行标签组，并获取至少一定时执行标签组对应的名单，得到目标名单。然后可以判断定时触发类型的回收规则是否存储于缓存中，若存储于缓存中，则可以从定时触发类型的回收规则中确定目标名单匹配的目标回收规则；若没有存储于缓存中，则可以从数据库或云端中获取定时触发类型的回收规则，并可以从定时触发类型的回收规则中确定目标名单匹配的目标回收规则。若触发类型为实时触发类型(即目标名单为实时确定的)，则可以响应作用于事件控件的触控操作，实时获取联系人号码，然后从关联信息表中确定联系人号码对应的关联信息，并根据联系人号码以及联系人号码对应的关联信息得到目标名单。然后可以判断实时触发类型的回收规则与定时触发类型的回收规则是否存在于缓存中，若存在于缓存中，则可以从实时触发类型的回收规则中确定目标名单匹配的第一目标回收规则，并从定时触发类型的回收规则中确定目标名单匹配的第二目标回收规则，并根据第一目标回收规则与第二目标回收规则确定目标回收规则。若任一回收规则没有存在于缓存中，则可以从数据库或云端中获取没有存在于缓存中的实时触发类型的回收规则和/或定时触发类型的回收规则，并根据获取的回收规则确定匹配的第一目标回收规则与第二目标回收规则，得到目标回收规则。FIG3 is a flow chart of a list processing method provided by another embodiment of the present application. As shown in FIG3, in this embodiment, the recycling rules corresponding to different recycling scenarios can be configured first, and then the target list can be determined, and the determination method of the target list can include two methods, that is, the target list can be determined by the trigger type. If the trigger type is a timed trigger (i.e., the target list is determined by timing), at least one timed execution tag group can be obtained every preset time, and the list corresponding to at least one timed execution tag group can be obtained to obtain the target list. Then it can be determined whether the recycling rules of the timed trigger type are stored in the cache. If they are stored in the cache, the target recycling rules matching the target list can be determined from the recycling rules of the timed trigger type; if they are not stored in the cache, the recycling rules of the timed trigger type can be obtained from the database or the cloud, and the target recycling rules matching the target list can be determined from the recycling rules of the timed trigger type. If the trigger type is a real-time trigger type (i.e., the target list is determined in real time), the contact number can be obtained in real time in response to the touch operation acting on the event control, and then the associated information corresponding to the contact number can be determined from the associated information table, and the target list can be obtained according to the contact number and the associated information corresponding to the contact number. Then it can be determined whether the recycling rules of the real-time trigger type and the recycling rules of the timed trigger type exist in the cache. If they exist in the cache, the first target recycling rule that matches the target list can be determined from the recycling rules of the real-time trigger type, and the second target recycling rule that matches the target list can be determined from the recycling rules of the timed trigger type, and the target recycling rule can be determined based on the first target recycling rule and the second target recycling rule. If any recycling rule does not exist in the cache, the recycling rules of the real-time trigger type and/or the recycling rules of the timed trigger type that do not exist in the cache can be obtained from the database or the cloud, and the matching first target recycling rule and the second target recycling rule can be determined based on the obtained recycling rules to obtain the target recycling rule.

在得到目标回收规则之后，可以根据目标回收规则计算目标名单的回收价值信息，并根据确定的回收价值信息将不同的目标名单回收至不同的消息队列中，并更改目标名单的状态，且生成名单回收批次信息。再根据不同的消息队列对应的名单处理规则以及名单回收批注信息将消息队列中的目标名单发送至对应的终端设备。After obtaining the target recycling rules, the recycling value information of the target list can be calculated according to the target recycling rules, and different target lists can be recycled into different message queues according to the determined recycling value information, and the status of the target list can be changed, and list recycling batch information can be generated. Then, according to the list processing rules corresponding to different message queues and the list recycling annotation information, the target list in the message queue is sent to the corresponding terminal device.

基于同样的思路，本说明书实施例还提供了上述方法对应的装置，图4为本申请实施例提供的名单处理装置的结构示意图，如图4所示，本实施例提供的装置，可以包括：Based on the same idea, the embodiment of this specification also provides a device corresponding to the above method. FIG4 is a schematic diagram of the structure of the list processing device provided in the embodiment of the present application. As shown in FIG4, the device provided in this embodiment may include:

确定模块401，用于通过获取联系人号码以及所述联系人号码对应的关联信息，得到目标名单，其中，所述关联信息为所述联系人号码对应的联系人的相关信息。Thedetermination module 401 is used to obtain a target list by acquiring a contact number and associated information corresponding to the contact number, wherein the associated information is related information of the contact corresponding to the contact number.

在本实施例中，所述确定模块401，还用于：In this embodiment, the determiningmodule 401 is further used for:

可选的，所述确定模块401，还用于：Optionally, the determiningmodule 401 is further configured to:

所述确定模块401，还用于获取预存的回收规则，并从所述回收规则中确定所述目标名单匹配的目标回收规则，其中，所述预存的回收规则为至少一个，每一个回收规则表示一种回收场景，不同的回收规则表示不同的回收场景。Thedetermination module 401 is also used to obtain pre-stored recycling rules and determine the target recycling rules that match the target list from the recycling rules, wherein there is at least one pre-stored recycling rule, each recycling rule represents a recycling scenario, and different recycling rules represent different recycling scenarios.

进一步的，所述确定模块401，还用于：Furthermore, the determiningmodule 401 is further configured to:

处理模块402，用于根据所述目标回收规则确定所述目标名单的回收价值信息，并根据所述回收价值信息将所述目标名单发送至对应的终端设备。Theprocessing module 402 is used to determine the recycling value information of the target list according to the target recycling rule, and send the target list to the corresponding terminal device according to the recycling value information.

在另一实施例中，所述目标回收规则为至少一个，所述确定模块401，还用于：In another embodiment, the target recycling rule is at least one, and thedetermination module 401 is further used to:

在另一实施例中，所述目标名单为至少一个，不同目标名单对应的回收价值信息相同或不同，且不同的回收价值信息对应不同的消息队列，In another embodiment, the target list is at least one, and the recycling value information corresponding to different target lists is the same or different, and different recycling value information corresponds to different message queues.

则所述处理模块402，还用于：Then theprocessing module 402 is further used for:

进一步的，所述处理模块402，还用于：Furthermore, theprocessing module 402 is further configured to:

更进一步的，所述回收价值信息为高价值信息、中价值信息或低价值信息，则所述处理模块402，还用于：Furthermore, if the recycling value information is high-value information, medium-value information or low-value information, theprocessing module 402 is further used to:

在另一实施例中，所述处理模块402，还用于：In another embodiment, theprocessing module 402 is further configured to:

本申请实施例提供的装置，可以实现上述如图2所示的实施例的方法，其实现原理和技术效果类似，此处不再赘述。The device provided in the embodiment of the present application can implement the method of the embodiment shown in Figure 2 above. Its implementation principle and technical effects are similar and will not be repeated here.

图5为本申请实施例提供的电子设备的硬件结构示意图，如图5所示，本实施例提供的设备500包括：处理器501，以及与所述处理器通信连接的存储器。其中，处理器501、存储器502通过总线503连接。FIG5 is a schematic diagram of the hardware structure of an electronic device provided in an embodiment of the present application. As shown in FIG5 , the device 500 provided in this embodiment includes: aprocessor 501 and a memory connected to the processor in communication. Theprocessor 501 and thememory 502 are connected via abus 503 .

在具体实现过程中，处理器501执行所述存储器502存储的计算机执行指令，使得处理器501执行上述方法实施例中的方法。In a specific implementation process, theprocessor 501 executes the computer execution instructions stored in thememory 502, so that theprocessor 501 executes the method in the above method embodiment.

处理器501的具体实现过程可参见上述方法实施例，其实现原理和技术效果类似，本实施例此处不再赘述。The specific implementation process of theprocessor 501 can be found in the above method embodiment, and its implementation principle and technical effect are similar, so this embodiment will not be repeated here.

在上述的图5所示的实施例中，应理解，处理器可以是中央处理单元(英文：Central Processing Unit，简称：CPU)，还可以是其他通用处理器、数字信号处理器(英文：Digital Signal Processor，简称：DSP)、专用集成电路(英文：Application SpecificIntegrated Circuit，简称：ASIC)等。通用处理器可以是微处理器或者该处理器也可以是任何常规的处理器等。结合发明所公开的方法的步骤可以直接体现为硬件处理器执行完成，或者用处理器中的硬件及软件模块组合执行完成。In the embodiment shown in FIG. 5 above, it should be understood that the processor may be a central processing unit (CPU), or other general-purpose processors, digital signal processors (DSP), application-specific integrated circuits (ASIC), etc. A general-purpose processor may be a microprocessor or any conventional processor. The steps of the method disclosed in the invention may be directly implemented as being executed by a hardware processor, or may be executed by a combination of hardware and software modules in the processor.

存储器可能包含高速RAM存储器，也可能还包括非易失性存储NVM，例如至少一个磁盘存储器。The memory may include a high-speed RAM memory, and may also include a non-volatile storage NVM, such as at least one disk storage.

总线可以是工业标准体系结构(Industry Standard Architecture，ISA)总线、外部设备互连(Peripheral Component Interconnect，PCI)总线或扩展工业标准体系结构(Extended Industry Standard Architecture，EISA)总线等。总线可以分为地址总线、数据总线、控制总线等。为便于表示，本申请附图中的总线并不限定仅有一根总线或一种类型的总线。The bus may be an Industry Standard Architecture (ISA) bus, a Peripheral Component Interconnect (PCI) bus, or an Extended Industry Standard Architecture (EISA) bus, etc. The bus may be divided into an address bus, a data bus, a control bus, etc. For ease of representation, the bus in the drawings of the present application is not limited to only one bus or one type of bus.

本申请实施例还提供一种计算机可读存储介质，所述计算机可读存储介质中存储有计算机执行指令，当处理器执行所述计算机执行指令时，实现上述方法实施例的名单处理方法。An embodiment of the present application further provides a computer-readable storage medium, in which computer-executable instructions are stored. When a processor executes the computer-executable instructions, the list processing method of the above method embodiment is implemented.

本申请实施例还提供一种计算机程序产品，包括计算机程序，所述计算机程序被处理器执行时，实现如上所述名单处理方法。An embodiment of the present application also provides a computer program product, including a computer program, and when the computer program is executed by a processor, the list processing method as described above is implemented.

上述的计算机可读存储介质，上述可读存储介质可以是由任何类型的易失性或非易失性存储设备或者它们的组合实现，如静态随机存取存储器(SRAM)，电可擦除可编程只读存储器(EEPROM)，可擦除可编程只读存储器(EPROM)，可编程只读存储器(PROM)，只读存储器(ROM)，磁存储器，快闪存储器，磁盘或光盘。可读存储介质可以是通用或专用计算机能够存取的任何可用介质。The computer-readable storage medium mentioned above can be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable programmable read-only memory (EPROM), programmable read-only memory (PROM), read-only memory (ROM), magnetic memory, flash memory, magnetic disk or optical disk. The readable storage medium can be any available medium that can be accessed by a general or special-purpose computer.

一种示例性的可读存储介质耦合至处理器，从而使处理器能够从该可读存储介质读取信息，且可向该可读存储介质写入信息。当然，可读存储介质也可以是处理器的组成部分。处理器和可读存储介质可以位于专用集成电路(Application Specific IntegratedCircuits，简称：ASIC)中。当然，处理器和可读存储介质也可以作为分立组件存在于设备中。An exemplary readable storage medium is coupled to a processor so that the processor can read information from the readable storage medium and write information to the readable storage medium. Of course, the readable storage medium can also be a component of the processor. The processor and the readable storage medium can be located in an application specific integrated circuit (Application Specific Integrated Circuits, referred to as ASIC). Of course, the processor and the readable storage medium can also exist in the device as discrete components.

本领域普通技术人员可以理解：实现上述各方法实施例的全部或部分步骤可以通过程序指令相关的硬件来完成。前述的程序可以存储于一计算机可读取存储介质中。该程序在执行时，执行包括上述各方法实施例的步骤；而前述的存储介质包括：ROM、RAM、磁碟或者光盘等各种可以存储程序代码的介质。Those skilled in the art can understand that all or part of the steps of implementing the above-mentioned method embodiments can be completed by hardware related to program instructions. The aforementioned program can be stored in a computer-readable storage medium. When the program is executed, the steps of the above-mentioned method embodiments are executed; and the aforementioned storage medium includes: ROM, RAM, disk or optical disk and other media that can store program codes.

最后应说明的是：以上各实施例仅用以说明本申请的技术方案，而非对其限制；尽管参照前述各实施例对本申请进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分或者全部技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本申请各实施例技术方案的范围。Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present application, rather than to limit it. Although the present application has been described in detail with reference to the aforementioned embodiments, those skilled in the art should understand that they can still modify the technical solutions described in the aforementioned embodiments, or replace some or all of the technical features therein with equivalents. However, these modifications or replacements do not cause the essence of the corresponding technical solutions to deviate from the scope of the technical solutions of the embodiments of the present application.