CN114390247A - Unattended intelligent service handling terminal and method - Google Patents
Unattended intelligent service handling terminal and methodDownload PDFInfo
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
- H04N7/181—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast for receiving images from a plurality of remote sources
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
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- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
- G06F3/041—Digitisers, e.g. for touch screens or touch pads, characterised by the transducing means
- G—PHYSICS
- G06—COMPUTING OR CALCULATING; COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/12—Digital output to print unit, e.g. line printer, chain printer
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
- H04N7/00—Television systems
- H04N7/14—Systems for two-way working
- H04N7/141—Systems for two-way working between two video terminals, e.g. videophone
- H04N7/147—Communication arrangements, e.g. identifying the communication as a video-communication, intermediate storage of the signals
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Abstract
Description
Translated fromChinese技术领域technical field
本发明属于电力设备领域，尤其涉及一种无人值守智能业务办理终端及方法。The invention belongs to the field of electric equipment, and in particular relates to an unattended intelligent service handling terminal and method.
背景技术Background technique
随着科技的发展，各类新型用电设备也日渐多起来，需要办理的电力业务的种类也多起来，为方便办理业务，产生了各类电力自助营业终端设备，业务办理者可根据个人需要办理的业务自行在上述终端设备上进行操作，减少排队等待时间以及人力成本。但在一些偏远村镇，由于常住的是一些留守人员，很多村镇民众的知识水平有限，上述自助终端设备对于他们而言操作起来比较困难且容易出问题，即使自助终端设备设置有智能语音引导或动画演示的功能，他们也无法学习掌握操作方法，也不能根据智能语音的引导正确操作，这样的村镇数量很多，如果在每一个村镇都配备一位专业的电力工作者来指导民众使用操作这些终端设备，那么成本太高。这就导致目前这一人群在要办理各种电力业务时就需要到就近的市区电力部门专门去办理，办业务不方便且费时费力。With the development of science and technology, there are more and more new types of electrical equipment, and more types of electricity business need to be handled. The business handled is operated on the above-mentioned terminal equipment by itself, which reduces the waiting time in line and the labor cost. However, in some remote villages and towns, since there are some left-behind people who live there and the knowledge level of many villagers and towns is limited, the above self-service terminal equipment is difficult for them to operate and prone to problems, even if the self-service terminal equipment is equipped with intelligent voice guidance or animation They cannot learn to master the operation method of the demonstration function, nor can they operate correctly according to the guidance of intelligent voice. There are many such villages and towns. If each village and town is equipped with a professional electrician to guide the public to use and operate these terminal equipment , then the cost is too high. This leads to the fact that this group of people needs to go to the nearest urban power department to handle all kinds of electricity business, which is inconvenient, time-consuming and labor-intensive.
发明内容SUMMARY OF THE INVENTION
本发明的目的在于提供一种用于偏远村镇的智能无人值守业务办理装置，能够有效解决目前偏远村镇留守人员无法自己根据自助营业终端的引导或动画教学学会办理业务操作的问题。The purpose of the present invention is to provide an intelligent unattended business management device for remote villages and towns, which can effectively solve the problem that the current left-behind personnel in remote villages and towns cannot learn to handle business operations by themselves according to the guidance of self-service terminals or animation teaching.
为解决上述技术问题，本发明采用如下技术方案：一种无人值守智能业务办理终端，包括工控主机以及分别与所述工控主机连接的身份识别单元、电子触摸屏、语音视频单元、通讯单元和扫描打印单元，还包括供电单元和上位机，所述供电单元分别为工控主机、电子触摸屏、语音视频单元和扫描打印单元供电，所述工控主机通过通讯单元与上位机信号连接，工控主机上还设有开始按键和选择按键，所述身份识别单元、扫描打印单元和选择按键上均设有引导指示灯；所述身份识别单元包括指纹识别器、身份证识别器、人脸识别模块和电子签字板，所述扫描打印单元包括证件扫描模块和热敏打印机，所述选择按键包括表示同意的第一按键和表示不同意的第二按键。In order to solve the above-mentioned technical problems, the present invention adopts the following technical solutions: an unattended intelligent service handling terminal, comprising an industrial control host and an identity recognition unit, an electronic touch screen, a voice and video unit, a communication unit and a scanning unit respectively connected to the industrial control host. The printing unit also includes a power supply unit and a host computer. The power supply unit supplies power to the industrial control host, the electronic touch screen, the voice and video unit, and the scanning and printing unit, respectively. The industrial control host is signal-connected to the host computer through the communication unit. There are a start button and a selection button, and the identity recognition unit, the scanning and printing unit and the selection button are all provided with guide indicators; the identity recognition unit includes a fingerprint reader, an ID card reader, a face recognition module and an electronic signature pad , the scanning and printing unit includes a certificate scanning module and a thermal printer, and the selection buttons include a first button indicating agreement and a second button indicating disagreement.
优选的，该业务办理终端还包括机壳，所述工控主机和供电单元均设于机壳内，并且所述机壳上还设有供开始按键和选择按键伸出的通孔，所述身份识别单元和语音视频单元均安装在机壳外，所述机壳上设有供电子触摸屏嵌入固定的围边，所述扫描打印单元设于机壳内部，并且机壳上设有供打印文件移出的条形孔。设置机壳对工控主机和供电单元形成遮蔽，对其具有保护效果，防止灰尘雨水浸入工控主机或供电单元。Preferably, the service processing terminal further includes a casing, the industrial control host and the power supply unit are both arranged in the casing, and the casing is further provided with a through hole for the start button and the selection button to extend, the identity The recognition unit and the voice and video unit are installed outside the casing, the casing is provided with a surrounding edge for the electronic touch screen to be embedded and fixed, the scanning and printing unit is set inside the casing, and the casing is provided with a print file to remove strip hole. The enclosure is provided to shield the industrial control host and the power supply unit, which has a protective effect and prevents dust and rain from immersing in the industrial control host or the power supply unit.
优选的，所述语音视频单元包括摄像头和声效组件，所述声效组件包括外放喇叭和拾音器，所述摄像头包括第一摄像头和第二摄像头，所述第一摄像头对准电子触摸屏，所述第二摄像头对准业务办理者。通过摄像头实现视频拍摄，通过声效组件实现收音和外放，这样通过语音视频单元即可实现远程工作者和业务办理者之间的远程沟通，并且摄像头包括第一摄像头和第二摄像头，第一摄像头对准电子触摸屏，这样来保证远程工作者可以实时观看到业务办理者的具体操作过程，第二摄像头对准业务办理者，这样可以记录业务办理者从来到业务办理装置至办完业务离去的全过程。Preferably, the voice and video unit includes a camera and a sound effect component, the sound effect component includes an external speaker and a pickup, the camera includes a first camera and a second camera, the first camera is aimed at the electronic touch screen, and the first camera is aimed at the electronic touch screen. The second camera is aimed at the business manager. Video shooting is realized through the camera, and audio and external playback are realized through the sound effect component, so that the remote communication between the remote worker and the business manager can be realized through the voice and video unit, and the camera includes a first camera and a second camera. The first camera Aim at the electronic touch screen, so as to ensure that the remote worker can watch the specific operation process of the business handler in real time, and the second camera is aimed at the business handler, so that the business handler can be recorded from the business handling device to the completion of the business. The whole process.
优选的，所述第一摄像头通过金属波纹管与机壳连接，所述金属波纹管用于调整第一摄像头相对电子触摸屏的位置及角度。这样业务办理者可根据自身的体形移动第一摄像头，使第一摄像头既能够对准电子触摸屏，同时不会影响到业务办理者的站位。Preferably, the first camera is connected to the casing through a metal bellows, and the metal bellows is used to adjust the position and angle of the first camera relative to the electronic touch screen. In this way, the business manager can move the first camera according to his body shape, so that the first camera can be aimed at the electronic touch screen without affecting the position of the business manager.
优选的，所述供电单元还连接有散热风扇，所述散热风扇与工控主机连接，所述工控主机内置有温度传感器，工控主机根据实时温度值控制散热风扇工作。这样当该业务办理装置温度较高时，可通过工控主机控制散热风扇启动加快散热。Preferably, the power supply unit is further connected with a cooling fan, the cooling fan is connected to an industrial control host, the industrial control host has a built-in temperature sensor, and the industrial control host controls the operation of the cooling fan according to the real-time temperature value. In this way, when the temperature of the service management device is high, the industrial control host can control the cooling fan to start to accelerate heat dissipation.
优选的，所述电子触摸屏包括睡眠模式和工作模式，所述工控主机还连接有人体感应模块，工控主机在人体感应模块感应到人员靠近时控制电子触摸屏转为工作模式。这样电子触摸屏在无人办理业务时可处于睡眠模式以节省电量且延长使用寿命，当有人来办理业务时，工控主机壳通过人体感应模块感应到，从而预先唤醒电子触摸屏使其处于工作模式。Preferably, the electronic touch screen includes a sleep mode and a working mode, the industrial control host is further connected with a human body sensing module, and the industrial control host controls the electronic touch screen to switch to the working mode when the human body sensing module senses that a person is approaching. In this way, the electronic touch screen can be in sleep mode when no one handles the business to save power and prolong the service life. When someone comes to handle the business, the industrial control main shell senses it through the human body induction module, thereby pre-awakening the electronic touch screen to make it in working mode.
优选的，所述上位机连接有提示器，工控主机在人体感应模块感应到人员靠近时向上位机发出提示信息，所述提示器发生声音提示用于提醒远程工作者。这样远程工作者可根据提示声音知晓有人来办理业务，从而预先进入相应的工作界面进行准备，减少业务办理者的等待时长。Preferably, the host computer is connected with a prompter, and the industrial control host sends a prompt message to the host computer when the human body sensing module senses that a person is approaching, and the prompter generates a sound prompt to remind the remote worker. In this way, the remote worker can know that someone is handling the business according to the prompt sound, so as to enter the corresponding work interface in advance to prepare, and reduce the waiting time of the business handler.
优选的，所述供电单元为蓄电池，所述供电单元还连接有太阳能板。这样可充分利用清洁电能。Preferably, the power supply unit is a battery, and the power supply unit is also connected with a solar panel. This makes full use of clean electrical energy.
为解决上述技术问题，本发明还采用如下技术方案：一种无人值守智能业务办理方法，应用如上述技术方案中任一项所述的一种无人值守智能业务办理终端实现，其特征在于，包括下述步骤：In order to solve the above-mentioned technical problems, the present invention also adopts the following technical solutions: an unattended intelligent service handling method, which is realized by applying an unattended intelligent service handling terminal as described in any one of the above-mentioned technical solutions, and is characterized in that: , including the following steps:
S100：通过语音视频单元连通上位机与工控主机，使远程工作者和业务办理者可实时通话，并且语音视频单元实时拍摄业务办理者的操作过程供远程工作者观看；S100: Connect the upper computer and the industrial control host through the voice and video unit, so that the remote worker and the business manager can talk in real time, and the voice and video unit records the operation process of the business manager in real time for the remote worker to watch;
S200：引导业务办理者通过身份识别单元验证身份信息；S200: Guide the business handler to verify the identity information through the identity identification unit;
S300：引导业务办理者通过电子触摸屏选择所需办理业务类型；S300: Guide the business handler to select the type of business to be handled through the electronic touch screen;
S400：根据所选业务类型，告知业务办理者所需注意事项，并引导业务办理者按照本人真实意思选择同意或不同意；S400: According to the selected business type, inform the business handler of the precautions required, and guide the business handler to choose whether to agree or disagree according to his true intention;
S500：通过扫描打印单元打印上述注意事项纸质文件，引导业务办理者签字或按指纹，并通过扫描打印单元将签字或按指纹后的纸质文件电子化留存；S500: Print the paper document of the above-mentioned precautions through the scanning and printing unit, guide the business handler to sign or press the fingerprint, and electronically save the signed or fingerprinted paper document by the scanning and printing unit;
S600：通过扫描打印单元打印业务办理告知单，告知业务办理者取走并留存业务告知单。S600: Print the business handling notice through the scanning and printing unit, and notify the business handler to take away and keep the business notice.
优选的，在步骤S200中通过引导指示灯引导业务办理者进行身份信息验证，在步骤S400中通过引导指示灯引导业务办理者按压第一按键或第二按键，在步骤S500和步骤S600中通过引导指示灯引导业务办理者在扫描打印单元相应位置取放纸质文件或业务办理告知单。Preferably, in step S200, the service handler is guided to perform identity information verification through the guidance indicator light, and in step S400, the service handler is guided to press the first button or the second button through the guidance indicator light, and in steps S500 and S600, through the guidance The indicator light guides the business handler to pick up and place paper documents or business handling notices at the corresponding position of the scanning and printing unit.
与现有技术相比，本发明具有以下有益效果：Compared with the prior art, the present invention has the following beneficial effects:
1、通过设置身份识别单元，可识别业务办理者的身份信息，这样无需专门的业务员来验证业务办理者的身份，为无人值守业务办理提供基础保障；1. By setting up an identity recognition unit, the identity information of the business handler can be identified, so that there is no need for a special salesperson to verify the identity of the business handler, providing a basic guarantee for unattended business handling;
2、设置电子触摸屏、开始按键、选择按键和扫描打印单元实现业务办理者与业务办理装置的人机互动，也即可通过电子触摸屏显示业务办理进度、可通过选择按键来表达业务办理者真实意思，在操作过程中可通过扫描打印机来扫描证件、打印文件；2. Set the electronic touch screen, start button, selection button and scanning and printing unit to realize the human-computer interaction between the business handler and the business handling device, that is, the business handling progress can be displayed through the electronic touch screen, and the true meaning of the business handler can be expressed by selecting the button , during the operation process, you can scan the certificate and print the document by scanning the printer;
3、通过设置上位机、通讯单元和语音视频单元，远程工作者可以操作上位机，通过通讯单元的远程通讯功能，利用语音视频单元远程引导业务办理者办理相关业务，这样对于偏远村镇留守人员来说，可按照远程工作者的指引进行业务办理，另外，一位远程工作者可以负责多个偏远村镇的远程指引工作，节省人力成本；3. By setting the host computer, communication unit and voice and video unit, the remote worker can operate the host computer, and use the voice and video unit to remotely guide the business manager to handle related business through the remote communication function of the communication unit. It is said that the business can be handled according to the guidance of remote workers, and in addition, a remote worker can be responsible for the remote guidance of multiple remote villages and towns, saving labor costs;
4、通过设置引导指示灯，可在办理业务的过程中引导业务办理者进行相应操作，这样即使业务办理者由于知识水平限制无法使用按键或扫描打印单元的设备，也能够根据引导指示灯的引导正确的完成相应操作，降低使用难度。4. By setting the guide indicator light, the business manager can be guided to perform corresponding operations during the business process, so that even if the business manager cannot use the button or scan the equipment of the printing unit due to the limitation of knowledge level, he can also follow the guidance of the guide indicator light. Correctly complete the corresponding operations to reduce the difficulty of use.
附图说明Description of drawings
图1本发明实施例提供的一种无人值守智能业务办理终端的结构示意图；1 is a schematic structural diagram of an unattended intelligent service handling terminal provided by an embodiment of the present invention;
图2实施例提供的该业务办理终端各个单元连接示意图；A schematic diagram of the connection of each unit of the service handling terminal provided in the embodiment of FIG. 2;
图3应用实施例提供的该业务办理终端的业务办理方法流程图。FIG. 3 is a flowchart of a service handling method of the service handling terminal provided by the application embodiment.
其中：1.工控主机，10.开始按键，11.第一按键，12.第二按键，13.人体感应模块，14.温度传感器，15.散热风扇，2.身份识别单元，20.指纹识别器，21.身份证识别器，22.人脸识别模块，23.电子签字板，3.电子触摸屏，4.语音视频单元，40.声效组件，41.第一摄像头，42.第二摄像头，5.通讯单元，6.扫描打印单元，60.证件扫描模块，61.热敏打印机，7.供电单元，70.太阳能板，8.上位机，80.提示器，9.机壳，90.条形孔，91.金属波纹管。Among them: 1. Industrial control host, 10. Start button, 11. First button, 12. Second button, 13. Human body induction module, 14. Temperature sensor, 15. Cooling fan, 2. Identification unit, 20. Fingerprint recognition device, 21. ID card reader, 22. Face recognition module, 23. Electronic signature pad, 3. Electronic touch screen, 4. Voice and video unit, 40. Sound effect component, 41. First camera, 42. Second camera, 5. Communication unit, 6. Scanning and printing unit, 60. Document scanning module, 61. Thermal printer, 7. Power supply unit, 70. Solar panel, 8. Host computer, 80. Prompt, 9. Chassis, 90. Bar hole, 91. Metal bellows.
具体实施方式Detailed ways
下面详细描述本发明的实施例，所述实施例的示例在附图中示出。下面通过参考附图描述的实施例是示例性的，旨在用于解释本发明，而不能理解为对本发明的限制。The following describes in detail the embodiments of the present invention, examples of which are illustrated in the accompanying drawings. The embodiments described below with reference to the accompanying drawings are exemplary, and are intended to explain the present invention and should not be construed as limiting the present invention.
在本发明的描述中，需要理解的是，术语“中心”、“纵向”、“横向”、“长度”、“宽度”、“厚度”、“上”、“下”、“前”、“后”、“左”、“右”、“竖直”、“水平”、“顶”、“底”“内”、“外”等指示的方位或位置关系为基于附图所示的方位或位置关系，仅是为了便于描述本发明和简化描述，而不是指示或暗示所指的装置或元件必须具有特定的方位、以特定的方位构造和操作，因此不能理解为对本发明的限制。In the description of the present invention, it should be understood that the terms "center", "longitudinal", "lateral", "length", "width", "thickness", "upper", "lower", "front", " The orientation or positional relationship indicated by "back", "left", "right", "vertical", "horizontal", "top", "bottom", "inside", "outside", etc. is based on the orientation shown in the drawings or The positional relationship is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying that the indicated device or element must have a specific orientation, be constructed and operated in a specific orientation, and therefore should not be construed as a limitation of the present invention.
本发明中，术语“第一”、“第二”仅用于描述目的，而不能理解为指示或暗示相对重要性或者隐含指明所指示的技术特征的数量。术语“安装”、“相连”、“连接”、“固定”等术语应做广义理解，例如，可以是固定连接，也可以是可拆卸连接，或成一体；可以是机械连接，也可以是电连接或彼此可通讯；可以是直接相连，也可以通过中间媒介间接相连，可以是两个元件内部的连通或两个元件的相互作用关系，除非另有明确的限定。对于本领域的普通技术人员而言，可以根据具体情况理解上述术语在本发明中的具体含义。另外，本发明中“多个”的含义是至少两个，例如两个，三个等，除非另有明确具体的限定。In the present invention, the terms "first" and "second" are only used for descriptive purposes, and cannot be understood as indicating or implying relative importance or implying the number of indicated technical features. Terms such as "installed", "connected", "connected", "fixed" and other terms should be understood in a broad sense, for example, it may be a fixed connection, a detachable connection, or an integral body; it may be a mechanical connection or an electrical connection. Connected or communicable with each other; may be directly connected or indirectly connected through an intermediary, may be internal communication between two elements or an interactive relationship between two elements, unless otherwise expressly defined. For those of ordinary skill in the art, the specific meanings of the above terms in the present invention can be understood according to specific situations. In addition, the meaning of "plurality" in the present invention is at least two, such as two, three, etc., unless expressly and specifically defined otherwise.
实施例：如图1和图2所示，本实施例提供的一种无人值守智能业务办理终端，包括工控主机1以及分别与工控主机1连接的身份识别单元2、电子触摸屏3、语音视频单元4、通讯单元5和扫描打印单元6，还包括供电单元7和上位机8，所述供电单元7分别为工控主机1、电子触摸屏3、语音视频单元4和扫描打印单元6供电，工控主机1通过通讯单元5与上位机8信号连接，工控主机1上还设有开始按键10和选择按键，身份识别单元2、扫描打印单元6和选择按键上均设有引导指示灯；身份识别单元2包括指纹识别器20、身份证识别器21、人脸识别模块22和电子签字板23，扫描打印单元6包括证件扫描模块60和热敏打印机61，选择按键包括表示同意的第一按键11和表示不同意的第二按键12，本实施例中的供电单元7为蓄电池，供电单元7还连接有太阳能板70。Embodiment: As shown in FIG. 1 and FIG. 2 , an unattended intelligent service handling terminal provided in this embodiment includes an
为对工控主机1和各个单元设备起到防尘防水的保护效果，本实施例提供的该业务办理终端还包括机壳9，工控主机1和供电单元7均设于机壳9内，并且机壳9上还设有供开始按键10和选择按键伸出的通孔，身份识别单元2和语音视频单元4均安装在机壳9外，机壳9上设有供电子触摸屏3嵌入固定的围边，扫描打印单元6设于机壳9内部，并且机壳9上设有供打印文件移出的条形孔90，设置机壳9对工控主机1和供电单元7形成遮蔽，对其具有保护效果，防止灰尘雨水浸入工控主机1或供电单元7。In order to protect the
具体的，本实施例中的语音视频单元4包括摄像头和声效组件40，声效组件40包括外放喇叭和拾音器，摄像头包括第一摄像头41和第二摄像头42，第一摄像头41对准电子触摸屏3，第二摄像头42对准业务办理者。通过摄像头实现视频拍摄，通过声效组件40实现收音和外放，这样通过语音视频单元4即可实现远程工作者和业务办理者之间的远程沟通，并且摄像头包括第一摄像头41和第二摄像头42，第一摄像头41对准电子触摸屏3，这样来保证远程工作者可以实时观看到业务办理者的具体操作过程，第二摄像头42对准业务办理者，这样可以记录业务办理者从来到业务办理装置至办完业务离去的全过程。进一步的，第一摄像头41通过金属波纹管91与机壳9连接，金属波纹管91用于调整第一摄像头41相对电子触摸屏3的位置及角度，业务办理者还可根据自身的体形移动第一摄像头41，使第一摄像头41既能够对准电子触摸屏3，同时不会影响到业务办理者的站位。Specifically, the voice and
为保持良好的散热效果，本实施例中的供电单元7还连接有散热风扇15，散热风扇15与工控主机1连接，工控主机1内置有温度传感器14，工控主机1根据实时温度值控制散热风扇15工作。进一步的，本实施例中电子触摸屏包括睡眠模式和工作模式，工控主机1还连接有人体感应模块13，工控主机1在人体感应模块13感应到人员靠近时控制电子触摸屏3转为工作模式。这样电子触摸屏3在无人办理业务时可处于睡眠模式以节省电量且延长使用寿命，当有人来办理业务时，工控主机1壳通过人体感应模块13感应到，从而预先唤醒电子触摸屏3使其处于工作模式。In order to maintain a good heat dissipation effect, the
本实施例中上位机8还连接有提示器80，工控主机1在人体感应模块13感应到人员靠近时向上位机8发出提示信息，提示器80发生声音提示用于提醒远程工作者，这样远程工作者可根据提示声音知晓有人来办理业务，从而预先进入相应的工作界面进行准备，减少业务办理者的等待时长。In this embodiment, the
如图3所示，应用上述本实施例提供的一种无人值守智能业务办理终端进行无人值守智能业务办理方法说明如下，包括下述步骤：As shown in FIG. 3 , a method for handling an unattended intelligent service by using an unattended intelligent service handling terminal provided by the present embodiment is described as follows, including the following steps:
S100：通过语音视频单元4连通上位机8与工控主机1，使远程工作者和业务办理者可实时通话，并且语音视频单元4实时拍摄业务办理者的操作过程供远程工作者观看；具体到本实施例中，当业务办理者走进该业务办理终端时，人体感应模块13感应到，工控主机1唤醒电子触摸屏3，电子触摸屏3转为工作模式，业务办理者按下开始按键10，语音视频单元4就会连通，这样远程工作者和业务办理者就可以实时通话。S100: Connect the
S200：引导业务办理者通过身份识别单元2验证身份信息；具体到本实施例中，可以使用指纹识别器20通过指纹进行识别，或使用身份证识别器21通过身份证进行识别，或使用人脸识别模块22通过人脸扫描进行识别，或者也可以选择其中两者或三者进行交叉识别。S200: Guide the business handler to verify the identity information through the
S300：引导业务办理者通过电子触摸屏3选择所需办理业务类型；如果业务办理者自己清楚需要办理什么业务，也可以从电子触摸屏3上直接选出，那么业务办理者可直接进行操作，如果业务办理者不知晓具体业务，只能口述自己的需求，那么远程工作者可根据所描述的需求告知业务办理者应该办理哪种类型的业务，并引导业务办理者作出正确选择，如通过第一摄像头41观察业务办理者的操作，可保证操作正确性。S300: Guide the business handler to select the type of business to be handled through the
S400：根据所选业务类型，告知业务办理者所需注意事项，并引导业务办理者按照本人真实意思选择同意或不同意；具体到本实施例中，远程工作者可通过语音视频单元4语音告知业务办理者办理相应业务需要注意的事项，询问业务办理者本人的真实意思，在业务办理者确实表达同意后，引导业务办理者按下第一按键11；S400: According to the selected business type, inform the business handler of the matters needing attention, and guide the business handler to choose whether to agree or disagree according to his true intention; specifically in this embodiment, the remote worker can notify the business operator by voice through the voice and
S500：通过扫描打印单元6打印上述注意事项纸质文件，引导业务办理者签字或按指纹，并通过扫描打印单元6将签字或按指纹后的纸质文件电子化留存；远程工作者可通过扫描打印单元6打印出上述注意事项的纸质文件，然后引导业务办理者签字或按指纹，另外还需保留好纸质文件的电子版；S500: Print the above-mentioned paper document of precautions by scanning the printing unit 6, guide the business handler to sign or press the fingerprint, and electronically save the signed or fingerprinted paper document by scanning the printing unit 6; the remote worker can scan the The printing unit 6 prints out the paper documents of the above-mentioned precautions, and then guides the business handler to sign or press fingerprints, and in addition, the electronic version of the paper documents needs to be kept;
S600：通过扫描打印单元6打印业务办理告知单，告知业务办理者取走并留存业务告知单。业务办理完成，打印一份业务办理告知单给业务办理者。S600: Print the business handling notice through the scanning and printing unit 6, and notify the business handler to take away and keep the business notice. After the business is completed, print a business handling notice to the business handler.
本实施例提供的该业务办理终端及方法通过设置身份识别单元2，可识别业务办理者的身份信息，这样无需专门的业务员来验证业务办理者的身份，为无人值守业务办理提供基础保障；设置电子触摸屏3、开始按键10、选择按键和扫描打印单元6实现业务办理者与业务办理装置的人机互动，也即可通过电子触摸屏3显示业务办理进度、可通过选择按键来表达业务办理者真实意思，在操作过程中可通过扫描打印机来扫描证件、打印文件；通过设置上位机8、通讯单元5和语音视频单元4，远程工作者可以操作上位机8，通过通讯单元5的远程通讯功能，利用语音视频单元4远程引导业务办理者办理相关业务，这样对于偏远村镇留守人员来说，可按照远程工作者的指引进行业务办理，另外，一位远程工作者可以负责多个偏远村镇的远程指引工作，节省人力成本。The service handling terminal and method provided in this embodiment can identify the identity information of the service handler by setting the
另外，由于身份识别单元2、扫描打印单元6和选择按键上均设有引导指示灯(图中未示出)，因此在步骤S200中通过引导指示灯引导业务办理者进行身份信息验证，在步骤S400中通过引导指示灯引导业务办理者按压第一按键11或第二按键12，在步骤S500和步骤S600中通过引导指示灯引导业务办理者在扫描打印单元6相应位置取放纸质文件或业务办理告知单。具体的，比如业务办理者需要通过身份证和人脸识别模块22交叉验证身份信息，远程工作者可语音告知业务办理者请先将身份证放置在身份证识别器21上，此时设置在身份证识别器21上的引导指示灯先亮起，哪怕业务办理者不认识哪个部件是身份证识别器21，也可以根据远程工作者的提示和引导指示灯的引导正确的将身份证放置在身份证识别器21上。同理也可以根据远程工作者的提示和位于人脸识别模块22上的引导指示灯的引导正确的看向人脸识别模块22并完成人脸识别。通过设置引导指示灯，可在办理业务的过程中引导业务办理者进行相应操作，这样即使业务办理者由于知识水平限制无法使用按键或扫描打印单元6的设备，也能够根据引导指示灯的引导正确的完成相应操作，降低使用难度。In addition, since the
以上仅为本发明的具体实施例，但本发明的技术特征并不局限于此，任何本领域的技术人员在本发明的领域内，所作的变化或修饰皆涵盖在本发明的专利范围之中。The above are only specific embodiments of the present invention, but the technical features of the present invention are not limited thereto. Any changes or modifications made by any person skilled in the art in the field of the present invention are all covered by the patent scope of the present invention. .
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