Movatterモバイル変換


[0]ホーム

URL:


CN112951448A - Method, device, equipment and medium for return visit - Google Patents

Method, device, equipment and medium for return visit
Download PDF

Info

Publication number
CN112951448A
CN112951448ACN201911261090.9ACN201911261090ACN112951448ACN 112951448 ACN112951448 ACN 112951448ACN 201911261090 ACN201911261090 ACN 201911261090ACN 112951448 ACN112951448 ACN 112951448A
Authority
CN
China
Prior art keywords
terminal
return visit
information
communication
condition
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CN201911261090.9A
Other languages
Chinese (zh)
Other versions
CN112951448B (en
Inventor
叶科
黄承基
谢彦昊
徐志强
种璟
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
China Mobile Communications Group Co Ltd
China Mobile Chengdu ICT Co Ltd
Original Assignee
China Mobile Communications Group Co Ltd
China Mobile Chengdu ICT Co Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by China Mobile Communications Group Co Ltd, China Mobile Chengdu ICT Co LtdfiledCriticalChina Mobile Communications Group Co Ltd
Priority to CN201911261090.9ApriorityCriticalpatent/CN112951448B/en
Publication of CN112951448ApublicationCriticalpatent/CN112951448A/en
Application grantedgrantedCritical
Publication of CN112951448BpublicationCriticalpatent/CN112951448B/en
Activelegal-statusCriticalCurrent
Anticipated expirationlegal-statusCritical

Links

Images

Classifications

Landscapes

Abstract

Translated fromChinese

本发明实施例提供一种回访的方法、装置、设备及介质。该方法包括:向第一对象使用的第一终端发送回访任务信息;当检测到第一终端回复回访任务信息的回复时长超过预设回复时长阈值时,查询第一对象对应的授权信息;当查询到第一对象对应的授权信息,且第一终端的第一通信标识与授权信息中的第二通信标识一致时,根据第二通信标识和预设查询条件确定与第二通信标识关联的第三通信标识;向第三通信标识对应的第二终端发送第一协助信息,其中,第一协助信息用于请求第二终端的使用者协助第一对象完成回访任务信息的回复;接收第二终端发送的回访应答信息。本发明能够解决回访对象无法独立完成回访流程的问题,提高回访成功率。

Figure 201911261090

Embodiments of the present invention provide a method, apparatus, device, and medium for a return visit. The method includes: sending return visit task information to a first terminal used by a first object; when it is detected that the reply duration of the first terminal replying to the return visit task information exceeds a preset response duration threshold, querying the authorization information corresponding to the first object; When the authorization information corresponding to the first object is obtained, and the first communication identification of the first terminal is consistent with the second communication identification in the authorization information, the third communication identification associated with the second communication identification is determined according to the second communication identification and the preset query condition. communication identification; sending first assistance information to the second terminal corresponding to the third communication identification, wherein the first assistance information is used to request the user of the second terminal to assist the first object in completing the reply of the return visit task information; receiving the information sent by the second terminal The return visit response information. The invention can solve the problem that the return visit object cannot independently complete the return visit process, and improve the return visit success rate.

Figure 201911261090

Description

Method, device, equipment and medium for return visit
Technical Field
The present invention relates to the field of communications, and in particular, to a method, an apparatus, a device, and a computer-readable storage medium for return visit.
Background
With the increasing competition of the medical market, the medical service needs quality assurance and perfect after-sales service like selecting commodities. At present, for each hospital, in addition to continuously improving the medical technical level and the nursing quality, the patient obtains good medical service during the hospitalization period, and the return visit after discharge is another important method for keeping the patient and increasing the trust of the patient to the hospital.
The fact proves that the real feeling of the patient can be known through the discharge and return visit, the objective evaluation of the hospital service and the running state is facilitated, the medical service quality is effectively improved, and the continuous improvement of the service level is promoted.
However, currently, the hospital has a single return visit mode, and mainly contacts a return visit object through a return visit person to visit or a telephone, collects corresponding return visit information and inputs the information into a system, so that the return visit efficiency is low.
Disclosure of Invention
The embodiment of the invention provides a revisit method, a device, equipment and a computer readable storage medium, which can inquire authorization information corresponding to a revisit object when the revisit object cannot complete a revisit task, inquire communication objects closely related to the revisit object based on a communication identifier and a preset inquiry condition of the revisit object in the authorization information when the authorization information is inquired, and help the revisit object to complete a revisit process by sending assistance information to the communication objects. The problem that the return visit object can not independently complete the return visit process can be solved, and the return visit success rate is improved.
In a first aspect, the present invention provides a method of revisiting, the method comprising: sending return visit task information to a first terminal used by a first object; when detecting that the reply time length of the first terminal for replying the return visit task information exceeds a preset reply time length threshold value, inquiring authorization information corresponding to the first object; when the authorization information corresponding to the first object is inquired and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset inquiry condition; sending first assistance information to a second terminal corresponding to the third beacon identifier, wherein the first assistance information is used for requesting a user of the second terminal to assist the first object to complete the reply of the return visit task information; and receiving return visit response information sent by the second terminal.
In some realizations of the first aspect, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition includes: acquiring communication data corresponding to the second communication identifier; and determining a third communication identifier associated with the second communication identifier according to the preset inquiry condition and the communication data corresponding to the second communication identifier.
In some implementations of the first aspect, the first assistance information includes a completion address of the assistance item information and the return visit response information.
In some realizations of the first aspect, after receiving the return access response information sent by the second terminal, the method further includes: and sending display response information to the second terminal, wherein the display response information is used for informing a user of the second terminal of completion of return visit.
In some realizations of the first aspect, when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, the method further includes: sending return visit task information to a third terminal corresponding to the second communication identifier; when the fact that the reply time length of the third terminal for replying the return visit task information exceeds a preset reply time length threshold value is detected, a fourth communication identifier associated with the second communication identifier is determined according to the second communication identifier and a preset inquiry condition; sending second assistance information to a fourth terminal corresponding to the fourth beacon identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information; and receiving return visit response information sent by the fourth terminal.
In some implementations of the first aspect, the preset query condition includes: a first condition, a second condition, and a third condition; wherein the first condition comprises at least one of the following options: the time starting and stopping range, the designated time period of each day, the contact ratio of the positioning regions, and the contact ratio of the positioning regions based on the designated time period of each day; the second condition includes at least one of the following options: age threshold, location range, set of known communication identifiers; the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions and neighbor screening conditions.
In a second aspect, the present invention provides a device for revisit, the device comprising: the sending module is used for sending return visit task information to a first terminal used by a first object; the query module is used for querying the authorization information corresponding to the first object when the fact that the reply time length of the first terminal for replying the return visit task information exceeds a preset reply time length threshold value is detected; the determining module is used for determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information; the sending module is further configured to send first assistance information to a second terminal corresponding to the third beacon identifier, where the first assistance information is used to request a user of the second terminal to assist the first object in completing a reply of the return visit task information; and the receiving module is used for receiving the return visit response information sent by the second terminal.
In some implementations of the second aspect, the determining module is specifically configured to: acquiring communication data corresponding to the second communication identifier; and determining a third communication identifier associated with the second communication identifier according to the preset inquiry condition and the communication data corresponding to the second communication identifier.
In some implementations of the second aspect, the first assistance information includes a completion address of the assistance item information and the return visit response information.
In some implementations of the second aspect, the sending module is further to: and after receiving the return visit response information sent by the second terminal, sending display response information to the second terminal, wherein the display response information is used for informing a user of the second terminal of completion of the return visit.
In some implementations of the second aspect, the sending module is further to: when the authorization information corresponding to the first object is inquired and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, return visit task information is sent to a third terminal corresponding to the second communication identifier; the determination module is further configured to: when the fact that the reply time length of the third terminal for replying the return visit task information exceeds a preset reply time length threshold value is detected, a fourth communication identifier associated with the second communication identifier is determined according to the second communication identifier and a preset inquiry condition; the sending module is further configured to: sending second assistance information to a fourth terminal corresponding to the fourth beacon identifier, wherein the second assistance information is used for requesting a user of the fourth terminal to assist the first object to complete the reply of the return visit task information; the receiving module is further configured to: and receiving return visit response information sent by the fourth terminal.
In some implementations of the second aspect, the preset query condition includes: a first condition, a second condition, and a third condition; wherein the first condition comprises at least one of the following options: the time starting and stopping range, the designated time period of each day, the contact ratio of the positioning regions, and the contact ratio of the positioning regions based on the designated time period of each day; the second condition includes at least one of the following options: age threshold, location range, set of known communication identifiers; the third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions and neighbor screening conditions.
In a third aspect, the present invention provides a device for return visit, the device comprising: a processor and a memory storing computer program instructions; the processor, when executing the computer program instructions, performs the method of revisiting as described in the first aspect or any of the realizable forms of the first aspect.
In a fourth aspect, the present invention provides a computer-readable storage medium having stored thereon computer program instructions, which, when executed by a processor, implement the method of revisiting as described in the first aspect or any of the realizable manners of the first aspect.
The present invention relates to the field of communications, and in particular, to a method, an apparatus, a device, and a computer-readable storage medium for return visit. When the authorization information is inquired, communication objects closely related to the return visit object are inquired based on the communication identification and the preset inquiry condition of the return visit object in the authorization information, and assistance information is sent to the communication objects to help the return visit object to complete the return visit process. The problem that the return visit object can not independently complete the return visit process can be solved, and the return visit success rate is improved.
Drawings
In order to more clearly illustrate the technical solutions of the embodiments of the present invention, the drawings required to be used in the embodiments of the present invention will be briefly described below, and for those skilled in the art, other drawings can be obtained according to the drawings without creative efforts.
FIG. 1 is a schematic flow chart of a method for return visit according to an embodiment of the present invention;
FIG. 2 is a schematic flow chart of another revisiting method provided by an embodiment of the invention;
FIG. 3 is a schematic structural diagram of a device for return visit according to an embodiment of the present invention;
fig. 4 is a schematic structural diagram of a return visit device according to an embodiment of the present invention.
Detailed Description
Features and exemplary embodiments of various aspects of the present invention will be described in detail below, and in order to make objects, technical solutions and advantages of the present invention more apparent, the present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the invention and are not to be construed as limiting the invention. It will be apparent to one skilled in the art that the present invention may be practiced without some of these specific details. The following description of the embodiments is merely intended to provide a better understanding of the present invention by illustrating examples of the present invention.
It is noted that, herein, relational terms such as first and second, and the like may be used solely to distinguish one entity or action from another entity or action without necessarily requiring or implying any actual such relationship or order between such entities or actions. Also, the terms "comprises," "comprising," or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises a list of elements does not include only those elements but may include other elements not expressly listed or inherent to such process, method, article, or apparatus. Without further limitation, an element defined by the phrase "comprising … …" does not exclude the presence of other identical elements in a process, method, article, or apparatus that comprises the element.
The term "and/or" herein is merely an association describing an associated object, meaning that three relationships may exist, e.g., a and/or B, may mean: a exists alone, A and B exist simultaneously, and B exists alone.
The return visit of the user is an important means for obtaining the feedback of the user, but when the return visit of the user is an old user, a user with low cultural level and a lost user, the return visit of the user becomes quite difficult, and when the user forgets the return visit or does not trust the return visit behavior, the return visit success rate is very low.
In view of the above, embodiments of the present invention provide a method, an apparatus, a device, and a computer-readable storage medium for revisiting, which can query authorization information corresponding to a revisit object when the revisit object cannot complete a revisit task, query communication objects having a close relationship with the revisit object based on a communication identifier of the revisit object in the authorization information and a preset query condition when the authorization information is queried, and send assistance information to the communication objects to help the revisit object complete a revisit process, so as to improve a revisit success rate.
The method of revisit provided by the embodiment of the invention is described below with reference to the attached drawings.
Fig. 1 is a schematic flow chart of a return visit method according to an embodiment of the present invention. As shown in fig. 1, themethod 100 of revisiting may include S110 to S150.
And S110, sending return visit task information to the first terminal used by the first object.
The first object is a return visit object, and may be a patient who has been discharged from a hospital or a patient who has received hospital service. Alternatively, the terminal may be a mobile phone, a tablet computer, a notebook computer, or the like.
As a specific example, in order to understand the patient's rehabilitation situation or the patient's evaluation of the hospital, return visit task information may be sent to the patient's mobile phone, which may be used to query the patient's rehabilitation situation or the patient's evaluation of the medical staff's service attitude.
S120, when it is detected that the reply time length of the first terminal for replying the return visit task information exceeds a preset reply time length threshold value, the authorization information corresponding to the first object is inquired.
Specifically, the reply duration for the first terminal to reply the return visit task information may be detected, and when the reply duration exceeds a preset reply duration threshold, the authorization information corresponding to the first object may be queried according to an initiator of the return visit task (e.g., a hospital initiating the return visit task) and an identity (e.g., an identity card number) of the first object. The preset reply duration threshold can be flexibly set according to actual conditions and can be 1 hour, 2 hours, 3 hours and the like. Here, the authorization information corresponding to the first object may be pre-established by the first object, and when the authorization information corresponding to the first object is queried, it means that a closely-related contact of the first object is allowed to be queried.
In some embodiments, the set-up authorization information may be first selected and the principal true valid communication identity of the revisit object entered. Second, the user legitimacy of the revisit object needs to be verified. And thirdly, displaying the communication data query authorization protocol to the revisiting object, obtaining authorization information after the revisiting object carries out signature confirmation on the authorization protocol, then storing the authorization information, and adding the communication identifier of the revisiting object into an authorization identifier library of the authorization object. The authorized object may be a hospital, and the communication identifier may be a mobile phone number, a WeChat account, a QQ account, or the like.
As a specific example, the a hospital invites the return visit object (e.g., mr. wang who is going to be discharged) to authorize, first, inputs the mobile phone number of the return visit object (mr. wang) that is actually valid by oneself, and selects the authorization object (a hospital). And secondly, authenticating the authenticity of the user by means of a mobile phone verification code and the like. Thirdly, displaying a telephone traffic information inquiry authorization protocol and contents to the return visit object (Mr. King), asking the return visit object (Mr. King) to carry out signature confirmation, then archiving the authorization information, synchronizing the authorization information to the operator platform, putting the mobile phone number of the return visit object (Mr. King) into an authorization identifier library of the authorization object (hospital A), and then verifying the validity of the inquiry request by inquiring the authorization identifier library.
And S130, when the authorization information corresponding to the first object is inquired and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset inquiry condition.
Specifically, when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, the communication data corresponding to the second communication identifier may be obtained, and the third communication identifier associated with the second communication identifier is determined according to the preset query condition and the communication data corresponding to the second communication identifier. The third communication identifier is closely related to the second communication identifier, which can be understood as that the user corresponding to the third communication identifier is closely related to the revisit object, and the number of the third communication identifiers is at least one, that is, at least one communication object closely related to the revisit object is provided. In addition, the preset query condition may include: a first condition, a second condition, and a third condition. It can be understood that the preset query condition can be flexibly adjusted according to the actual situation.
In some embodiments, the communication data corresponding to the second communication identifier may be screened according to a first condition to obtain a first data set, and the first data set may be screened again according to a second condition to obtain a second data set; and screening the second data set again according to a third condition to obtain a third communication identifier associated with the second communication identifier.
The first condition may include at least one of the following options: the time starting and stopping range, the designated time period of each day, the contact ratio of the positioning regions, and the contact ratio of the positioning regions based on the designated time period of each day. The time starting and ending range refers to a starting and ending time period of communication behaviors in the communication data, and the communication data of a specified time period which can be used for filtering the revisit object can be the latest 3 months. The designated time period of each day refers to a designated time period of one day, and the designated time period of one day can be divided into a work time period and a private time period, and can be used for screening communication data of return visit objects in the designated time period of one day. The positioning region overlap ratio refers to the similarity degree of the geographic positions of two communication parties in the communication data, and can be used for screening the communication data between the two communication parties with similar geographic positions, wherein the two communication parties refer to a return visit object and a communication object corresponding to the return visit object, and the communication object corresponding to the return visit object refers to a communication object corresponding to a communication identifier with which the communication identifier of the return visit object is communicated. The positioning region contact ratio based on the designated time period of each day can be obtained by combining the designated time period of each day and the positioning region contact ratio, and the positioning region contact ratio can be used for screening communication data between two communication parties with similar geographic positions in the designated time period of each day.
The second condition may include at least one of the following options: age threshold, location range, set of known communication identities. The age threshold is an upper limit or a lower limit of the age of the communication destination corresponding to the return destination in the communication data, and may be used to screen the communication data of the communication destination in a specified age range corresponding to the return destination, for example, to eliminate the communication data of the communication destination whose age is over 60 years and which communicates with the return destination. The positioning range refers to a distance range of a position between a return visit object and a corresponding communication object in the communication data, and can be used for screening the communication data of the communication object in a specified distance range corresponding to the return visit object, for example, screening the communication data of the communication object beyond 1 kilometer away from the return visit object. The known communication identifier set refers to a set of communication identifiers of known communication objects corresponding to revisit objects in the communication data, for example, communication identifiers corresponding to related doctors, and may be used to filter communication data corresponding to communication identifiers other than the known communication identifier set.
The third condition may include at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions and neighbor screening conditions. The family screening condition may be used to classify the communication identifier of the communication object corresponding to the revisit object as a family communication identifier according to the communication data and sort the communication identifiers according to the degree of closeness of the relationship. The friend screening condition may be used to classify the communication identifier of the communication object corresponding to the revisit object as a friend communication identifier according to the communication data and sort the communication identifiers according to the degree of closeness of the relationship. The colleague screening condition can be used for classifying the communication identification of the communication object corresponding to the return visit object into the colleague communication identification according to the communication data and ordering according to the degree of closeness of relationship. The neighbor screening condition may be used to classify the communication identifier of the communication object corresponding to the revisit object as the neighbor communication identifier according to the communication data and sort the communication identifiers according to the degree of closeness of the relationship.
The following may describe, with reference to a specific embodiment, an obtaining process of the third communication identifier, where the communication identifier is a mobile phone number, specifically as follows: first, a traffic data query interface provided by an operator is called, and a second communication identifier is input through the traffic data query interface. And secondly, the operator telephone traffic data platform feeds back the telephone traffic data corresponding to the second communication identifier according to the preset query condition, integrates all weights, and returns the third communication identifiers with the appointed number and associated with the second communication identifier from high to low.
S140, sending a first assistance message to the second terminal corresponding to the third beacon identifier, where the first assistance message is used to request a user of the second terminal to assist the first object to complete the reply of the return visit task message.
The second terminal corresponding to the third beacon identifier may be a terminal device used by a communication object closely related to the revisit object, such as a mobile phone, a tablet computer, a notebook computer, and the like. Here, the first assistance information may include the completion address of the assistance item information and the return visit response information.
As a specific example, the first assistance information may be sent to the communication object with close relationship to the revisit object by means of short multimedia message, WeChat, in-application message, and the like. And the first assistance information may have the following preset format: "XX hospital" respected user, for your perceived health of XXX (name of revisit subject), XX hospital requests your assistance, please contact XXX, and complete the following hospital revisit http: v/address filled in return visit response message, you will get hospital xxx reward (incentive message) "after completion.
And S150, receiving the return visit response information sent by the second terminal.
Specifically, after the second terminal receives the first assistance information, the second terminal user, that is, the communication object having a close relationship with the return visit object, may access the filling address of the return visit response information. If the return visit task is not completed, the return visit response information can be displayed, and the completion of the filling of the return visit response information can be prompted and guided, and the filled return visit response information sent by the second terminal is received. In addition, thank you or incentive information may be presented after the return visit task is completed.
The revisiting method provided by the embodiment of the invention can inquire the authorization information corresponding to the revisiting object when the revisiting object cannot complete the revisiting task, inquire the communication objects with close relationship with the revisiting object based on the communication identification and the preset inquiry condition of the revisiting object in the authorization information when the authorization information is inquired, and help the revisiting object to complete the revisiting process by sending the assistance information to the communication objects. The problem that the return visit object can not independently complete the return visit process can be solved, and the return visit success rate is improved.
In some embodiments, after receiving the return visit response message sent by the second terminal, a display response message may be sent to the second terminal, where the display response message is used to notify the user of the second terminal that the return visit is completed.
Optionally, when the return visit response information sent by the second terminal is received within a preset return visit time period, the display response information may be sent to the second terminal, wherein the preset return visit time period may be flexibly set according to an actual situation. When the return visit response information sent by the second terminal is not received within the preset return visit time period, the first assistance information may be sent to the second terminal corresponding to each third communication identifier again, more third communication identifiers may be determined again, and the first assistance information may be sent to the second terminal corresponding to each third communication identifier determined again. If the return visit response information is not received within the preset return visit time period of the specified times, manual processing can be submitted. Multiple revisits are performed based on the communication objects which are in close relation with the revisit objects, and the success rate of the revisits can be increased.
Fig. 2 is a schematic flow chart of another revisiting method provided by an embodiment of the present invention, where the method shown in fig. 2 mainly includes the following steps:
first, return visit task information may be transmitted to a first terminal used by a first object. Secondly, whether the reply time length of the first terminal replying the return visit task information exceeds a preset reply time length threshold value or not can be detected. If not, the recovery time length is continuously detected. If yes, determining whether the authorization information corresponding to the first object is inquired. If not, the return visit is ended. And if so, determining whether the first communication identification of the first terminal is consistent with the second communication identification in the authorization information. If the communication identifiers are consistent with the preset query condition, determining a third communication identifier associated with the second communication identifier according to the second communication identifier and the preset query condition. And sending the first assistance information to a second terminal corresponding to the third beacon identifier, and receiving return visit response information sent by the second terminal. And if the first communication identifier is inconsistent with the second communication identifier, the return visit task information can be sent to a third terminal corresponding to the second communication identifier. Here, the first communication identifier is inconsistent with the second communication identifier in the authorization information, which means that the first communication identifier is not a communication identifier that the first object is really valid, and in this case, the second communication identifier is determined as the communication identifier that the first object is really valid. For example, the first object is sent to the hospital by relatives or passers-by, and the first communication identifier left at this time may be the communication identifier of the relatives or passers-by. Then, it may be detected whether a reply duration for the third terminal to reply the return visit task information exceeds a preset reply duration threshold. If not, the recovery time length is continuously detected. If the communication identifier exceeds the preset query condition, a fourth communication identifier associated with the second communication identifier can be determined according to the second communication identifier and the preset query condition. And sending second assistance information to a fourth terminal corresponding to the fourth beacon identifier, and receiving return visit response information sent by the fourth terminal. The second assistance information may be used to request the user of the fourth terminal to assist the first object to complete the reply of the return visit task information.
Fig. 3 is a schematic structural diagram of a revisiting apparatus according to an embodiment of the present invention, and as shown in fig. 3, the revisitingapparatus 200 may include: a sendingmodule 210, aquery module 220, adetermination module 230, and areceiving module 240.
Wherein the sendingmodule 210 is configured to send the return visit task information to the first terminal used by the first object. Thequery module 220 is configured to query the authorization information corresponding to the first object when it is detected that a reply duration for the first terminal to reply the return visit task information exceeds a preset reply duration threshold. The determiningmodule 230 is configured to determine, when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, a third communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition. The sendingmodule 210 is further configured to send first assistance information to the second terminal corresponding to the third beacon identifier, where the first assistance information is used to request a user of the second terminal to assist the first object to complete a reply of the return visit task information. The receivingmodule 240 is configured to receive the return visit response information sent by the second terminal.
In some embodiments, the determiningmodule 230 is specifically configured to obtain communication data corresponding to the second communication identifier. And determining a third communication identifier associated with the second communication identifier according to the preset inquiry condition and the communication data corresponding to the second communication identifier.
In some embodiments, the first assistance information includes a completion address of the assistance item information and the return visit response information.
In some embodiments, the sendingmodule 210 is further configured to send, after receiving the return visit response message sent by the second terminal, a display response message to the second terminal, where the display response message is used to notify the user of the second terminal that the return visit is completed.
In some embodiments, the sendingmodule 210 is further configured to send the return visit task information to a third terminal corresponding to the second communication identifier when the authorization information corresponding to the first object is queried and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information. The determiningmodule 230 is further configured to determine, when it is detected that a reply duration for the third terminal to reply the return visit task information exceeds a preset reply duration threshold, a fourth communication identifier associated with the second communication identifier according to the second communication identifier and a preset query condition. The sendingmodule 210 is further configured to send second assistance information to a fourth terminal corresponding to the fourth beacon identifier, where the second assistance information is used to request a user of the fourth terminal to assist the first object to complete a reply of the return visit task information. The receivingmodule 240 is further configured to receive return visit response information sent by the fourth terminal.
In some embodiments, the preset query condition includes: a first condition, a second condition, and a third condition. Wherein the first condition comprises at least one of the following options: the time starting and stopping range, the designated time period of each day, the contact ratio of the positioning regions, and the contact ratio of the positioning regions based on the designated time period of each day. The second condition includes at least one of the following options: age threshold, location range, set of known numbers. The third condition includes at least one of the following options: family screening conditions, friend screening conditions, colleague screening conditions and neighbor screening conditions.
The device for revisiting can inquire the authorization information corresponding to the revisit object when the revisit object cannot complete the revisit task, inquire the communication objects closely related to the revisit object based on the communication identification and the preset inquiry condition of the revisit object in the authorization information when the authorization information is inquired, and help the revisit object complete the revisit process by sending the assistance information to the communication objects. The problem that the return visit object can not independently complete the return visit process can be solved, and the return visit success rate is improved.
It can be understood that theapparatus 200 for revisiting in the embodiment of the present invention may correspond to an execution main body of the method for revisiting in fig. 1 in the embodiment of the present invention, and specific details of operations and/or functions of each module/unit of theapparatus 200 for revisiting may refer to the description of the corresponding part in the method for revisiting in fig. 1 in the embodiment of the present invention, and are not described herein again for brevity.
Fig. 4 is a schematic hardware structure diagram of a return access device according to an embodiment of the present invention.
As shown in fig. 4, thedevice 300 of return visit in the present embodiment includes an input device 301, an input interface 302, a central processor 303, a memory 304, an output interface 305, and an output device 306. The input interface 302, the central processing unit 303, the memory 304, and the output interface 305 are connected to each other through a bus 310, and the input device 301 and the output device 306 are connected to the bus 310 through the input interface 302 and the output interface 305, respectively, and further connected to other components of thedevice 300 for return visit.
Specifically, the input device 301 receives input information from the outside and transmits the input information to the central processor 303 through the input interface 302; central processor 303 processes the input information based on computer-executable instructions stored in memory 304 to generate output information, stores the output information temporarily or permanently in memory 304, and then transmits the output information to output device 306 through output interface 305; the output device 306 outputs the output information to the exterior of the revisiteddevice 300 for use by the user.
That is, the apparatus for revisit shown in fig. 4 may also be implemented to include: a memory storing computer-executable instructions; and a processor which, when executing computer executable instructions, may implement the method of revisiting described in connection with the example shown in fig. 1.
In one embodiment, therevisit device 300 shown in FIG. 4 includes: a memory 304 for storing programs; a processor 303, configured to execute the program stored in the memory to perform the method of return access provided by the embodiment of the present invention.
An embodiment of the present invention further provides a computer-readable storage medium, where the computer-readable storage medium has computer program instructions stored thereon; the computer program instructions, when executed by a processor, implement the method of revisiting provided by embodiments of the present invention.
It is to be understood that the invention is not limited to the specific arrangements and instrumentality described above and shown in the drawings. A detailed description of known methods is omitted herein for the sake of brevity. In the above embodiments, several specific steps are described and shown as examples. However, the method processes of the present invention are not limited to the specific steps described and illustrated, and those skilled in the art can make various changes, modifications and additions or change the order between the steps after comprehending the spirit of the present invention.
The functional blocks shown in the above-described structural block diagrams may be implemented as hardware, software, firmware, or a combination thereof. When implemented in hardware, it may be, for example, an electronic Circuit, an Application Specific Integrated Circuit (ASIC), suitable firmware, plug-in, function card, or the like. When implemented in software, the elements of the invention are the programs or code segments used to perform the required tasks. The program or code segments may be stored in a machine-readable medium or transmitted by a data signal carried in a carrier wave over a transmission medium or a communication link. A "machine-readable medium" may include any medium that can store or transfer information. Examples of machine-readable media include electronic circuits, semiconductor Memory devices, Read-Only memories (ROMs), flash memories, erasable ROMs (eroms), floppy disks, CD-ROMs, optical disks, hard disks, fiber optic media, Radio Frequency (RF) links, and so forth. The code segments may be downloaded via computer networks such as the internet, intranet, etc.
It should also be noted that the exemplary embodiments mentioned in this patent describe some methods or systems based on a series of steps or devices. However, the present invention is not limited to the order of the above-described steps, that is, the steps may be performed in the order mentioned in the embodiments, may be performed in an order different from the order in the embodiments, or may be performed simultaneously.
As described above, only the specific embodiments of the present invention are provided, and it can be clearly understood by those skilled in the art that, for convenience and brevity of description, the specific working processes of the system, the module and the unit described above may refer to the corresponding processes in the foregoing method embodiments, and are not described herein again. It should be understood that the scope of the present invention is not limited thereto, and any person skilled in the art can easily conceive various equivalent modifications or substitutions within the technical scope of the present invention, and these modifications or substitutions should be covered within the scope of the present invention.

Claims (14)

Translated fromChinese
1.一种回访的方法,其特征在于,所述方法包括:1. a method of return visit, is characterized in that, described method comprises:向第一对象使用的第一终端发送回访任务信息;sending return visit task information to the first terminal used by the first object;当检测到所述第一终端回复所述回访任务信息的回复时长超过预设回复时长阈值时,查询所述第一对象对应的授权信息;When detecting that the reply duration of the return visit task information by the first terminal exceeds a preset response duration threshold, query the authorization information corresponding to the first object;当查询到所述第一对象对应的授权信息,且所述第一终端的第一通信标识与所述授权信息中的第二通信标识一致时,根据所述第二通信标识和预设查询条件确定与所述第二通信标识关联的第三通信标识;When the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, according to the second communication identifier and preset query conditions determining a third communication identification associated with the second communication identification;向所述第三通信标识对应的第二终端发送第一协助信息,其中,所述第一协助信息用于请求所述第二终端的使用者协助所述第一对象完成所述回访任务信息的回复;Send first assistance information to the second terminal corresponding to the third communication identifier, wherein the first assistance information is used to request the user of the second terminal to assist the first object in completing the return visit task information. Reply;接收所述第二终端发送的回访应答信息。Receive the return visit response information sent by the second terminal.2.根据权利要求1所述的方法,其特征在于,所述根据所述第二通信标识和预设查询条件确定与所述第二通信标识关联的第三通信标识,包括:2 . The method according to claim 1 , wherein the determining a third communication identification associated with the second communication identification according to the second communication identification and a preset query condition comprises: 2 .获取第二通信标识对应的通信数据;obtaining communication data corresponding to the second communication identifier;根据所述预设查询条件和所述第二通信标识对应的通信数据,确定与所述第二通信标识关联的第三通信标识。A third communication identification associated with the second communication identification is determined according to the preset query condition and communication data corresponding to the second communication identification.3.根据权利要求1所述的方法,其特征在于,所述第一协助信息包括协助事项信息和回访应答信息的填写地址。3 . The method according to claim 1 , wherein the first assistance information includes information on assistance matters and addresses for filling in response information for return visits. 4 .4.根据权利要求1所述的方法,其特征在于,在接收所述第二终端发送的回访应答信息之后,所述方法还包括:4. The method according to claim 1, wherein after receiving the return visit response information sent by the second terminal, the method further comprises:向所述第二终端发送展示应答信息,所述展示应答信息用于通知所述第二终端的使用者回访完成。Sending display response information to the second terminal, where the display response information is used to notify the user of the second terminal that the return visit is completed.5.根据权利要求1所述的方法,其特征在于,当查询到所述第一对象对应的授权信息,且所述第一终端的第一通信标识与所述授权信息中的第二通信标识不一致时,所述方法还包括:5 . The method according to claim 1 , wherein when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal and the second communication identifier in the authorization information are queried. 6 . When inconsistent, the method further includes:向所述第二通信标识对应的第三终端发送所述回访任务信息;sending the return visit task information to a third terminal corresponding to the second communication identifier;当检测到所述第三终端回复所述回访任务信息的回复时长超过所述预设回复时长阈值时,根据所述第二通信标识和所述预设查询条件确定与所述第二通信标识关联的第四通信标识;When it is detected that the response duration of the return visit task information by the third terminal exceeds the preset response duration threshold, the association with the second communication ID is determined according to the second communication ID and the preset query condition The fourth communication identifier of ;向所述第四通信标识对应的第四终端发送第二协助信息,其中,所述第二协助信息用于请求所述第四终端的使用者协助所述第一对象完成所述回访任务信息的回复;Send second assistance information to the fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used to request the user of the fourth terminal to assist the first object in completing the return visit task information. Reply;接收所述第四终端发送的回访应答信息。The return visit response information sent by the fourth terminal is received.6.根据权利要求1、2、5任意一项所述的方法,其特征在于,所述预设查询条件包括:第一条件、第二条件、第三条件;6. The method according to any one of claims 1, 2, and 5, wherein the preset query conditions comprise: a first condition, a second condition, and a third condition;其中,所述第一条件包括以下选项中的至少一项:时间起止范围、每日指定时间段、定位地域重合度、基于每日指定时间段的定位地域重合度;Wherein, the first condition includes at least one of the following options: time start and end range, daily specified time period, positioning area coincidence degree, and positioning area coincidence degree based on daily specified time period;所述第二条件包括以下选项中的至少一项:年龄阈值、定位范围、已知通信标识集;The second condition includes at least one of the following options: an age threshold, a positioning range, and a set of known communication identifiers;所述第三条件包括以下选项中的至少一项:家属筛选条件、朋友筛选条件、同事筛选条件、邻居筛选条件。The third condition includes at least one of the following options: a family member screening condition, a friend screening condition, a colleague screening condition, and a neighbor screening condition.7.一种回访的装置,其特征在于,所述装置包括:7. A device for return visit, characterized in that the device comprises:发送模块,用于向第一对象使用的第一终端发送回访任务信息;a sending module, configured to send return visit task information to the first terminal used by the first object;查询模块,用于当检测到所述第一终端回复所述回访任务信息的回复时长超过预设回复时长阈值时,查询所述第一对象对应的授权信息;a query module, configured to query the authorization information corresponding to the first object when it is detected that the response duration of the return visit task information by the first terminal exceeds a preset response duration threshold;确定模块,用于当查询到所述第一对象对应的授权信息,且所述第一终端的第一通信标识与所述授权信息中的第二通信标识一致时,根据所述第二通信标识和预设查询条件确定与所述第二通信标识关联的第三通信标识;A determination module, configured to, when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is consistent with the second communication identifier in the authorization information, according to the second communication identifier and a preset query condition to determine a third communication identifier associated with the second communication identifier;所述发送模块还用于向所述第三通信标识对应的第二终端发送第一协助信息,其中,所述第一协助信息用于请求所述第二终端的使用者协助所述第一对象完成所述回访任务信息的回复;The sending module is further configured to send first assistance information to the second terminal corresponding to the third communication identifier, wherein the first assistance information is used to request a user of the second terminal to assist the first object Complete the reply to the return visit task information;接收模块,用于接收所述第二终端发送的回访应答信息。The receiving module is configured to receive the return visit response information sent by the second terminal.8.根据权利要求7所述的装置,其特征在于,所述确定模块具体用于:8. The apparatus according to claim 7, wherein the determining module is specifically configured to:获取第二通信标识对应的通信数据;obtaining communication data corresponding to the second communication identifier;根据所述预设查询条件和所述第二通信标识对应的通信数据,确定与所述第二通信标识关联的第三通信标识。A third communication identification associated with the second communication identification is determined according to the preset query condition and communication data corresponding to the second communication identification.9.根据权利要求7所述的装置,其特征在于,所述第一协助信息包括协助事项信息和回访应答信息的填写地址。9 . The device according to claim 7 , wherein the first assistance information includes assistance item information and filling addresses for return visit response information. 10 .10.根据权利要求7所述的装置,其特征在于,所述发送模块还用于:10. The device according to claim 7, wherein the sending module is further configured to:在接收所述第二终端发送的回访应答信息之后,向所述第二终端发送展示应答信息,所述展示应答信息用于通知所述第二终端的使用者回访完成。After receiving the return visit response information sent by the second terminal, display response information is sent to the second terminal, where the display response information is used to notify the user of the second terminal that the return visit is completed.11.根据权利要求7所述的装置,其特征在于,11. The device of claim 7, wherein:所述发送模块还用于:当查询到所述第一对象对应的授权信息,且所述第一终端的第一通信标识与所述授权信息中的第二通信标识不一致时,向所述第二通信标识对应的第三终端发送所述回访任务信息;The sending module is further configured to: when the authorization information corresponding to the first object is queried, and the first communication identifier of the first terminal is inconsistent with the second communication identifier in the authorization information, send the request to the first object. The third terminal corresponding to the second communication identifier sends the return visit task information;所述确定模块还用于:当检测到所述第三终端回复所述回访任务信息的回复时长超过所述预设回复时长阈值时,根据所述第二通信标识和所述预设查询条件确定与所述第二通信标识关联的第四通信标识;The determining module is further configured to: determine according to the second communication identifier and the preset query condition when it is detected that the response duration of the return visit task information by the third terminal exceeds the preset response duration threshold a fourth communication identification associated with the second communication identification;所述发送模块还用于:向所述第四通信标识对应的第四终端发送第二协助信息,其中,所述第二协助信息用于请求所述第四终端的使用者协助所述第一对象完成所述回访任务信息的回复;The sending module is further configured to: send second assistance information to the fourth terminal corresponding to the fourth communication identifier, wherein the second assistance information is used to request a user of the fourth terminal to assist the first terminal The object completes the reply of the return visit task information;所述接收模块还用于:接收所述第四终端发送的回访应答信息。The receiving module is further configured to: receive the return visit response information sent by the fourth terminal.12.根据权利要求7、8、11任意一项所述的装置,其特征在于,所述预设查询条件包括:第一条件、第二条件、第三条件;12. The device according to any one of claims 7, 8, and 11, wherein the preset query conditions comprise: a first condition, a second condition, and a third condition;其中,所述第一条件包括以下选项中的至少一项:时间起止范围、每日指定时间段、定位地域重合度、基于每日指定时间段的定位地域重合度;Wherein, the first condition includes at least one of the following options: time start and end range, daily specified time period, positioning area coincidence degree, and positioning area coincidence degree based on daily specified time period;所述第二条件包括以下选项中的至少一项:年龄阈值、定位范围、已知通信标识集;The second condition includes at least one of the following options: an age threshold, a positioning range, and a set of known communication identifiers;所述第三条件包括以下选项中的至少一项:家属筛选条件、朋友筛选条件、同事筛选条件、邻居筛选条件。The third condition includes at least one of the following options: a family member screening condition, a friend screening condition, a colleague screening condition, and a neighbor screening condition.13.一种回访的设备,其特征在于,所述设备包括:处理器以及存储有计算机程序指令的存储器;13. A device for return visit, characterized in that the device comprises: a processor and a memory storing computer program instructions;所述处理器执行所述计算机程序指令时实现如权利要求1-6任意一项所述的回访的方法。When the processor executes the computer program instructions, the method for returning access according to any one of claims 1-6 is implemented.14.一种计算机可读存储介质,其特征在于,所述计算机可读存储介质上存储有计算机程序指令,所述计算机程序指令被处理器执行时实现如权利要求1-6任意一项所述的回访的方法。14. A computer-readable storage medium, wherein computer program instructions are stored on the computer-readable storage medium, and when the computer program instructions are executed by a processor, any one of claims 1-6 is implemented. method of return visit.
CN201911261090.9A2019-12-102019-12-10 Methods, devices, equipment and media for return visitsActiveCN112951448B (en)

Priority Applications (1)

Application NumberPriority DateFiling DateTitle
CN201911261090.9ACN112951448B (en)2019-12-102019-12-10 Methods, devices, equipment and media for return visits

Applications Claiming Priority (1)

Application NumberPriority DateFiling DateTitle
CN201911261090.9ACN112951448B (en)2019-12-102019-12-10 Methods, devices, equipment and media for return visits

Publications (2)

Publication NumberPublication Date
CN112951448Atrue CN112951448A (en)2021-06-11
CN112951448B CN112951448B (en)2024-02-06

Family

ID=76225835

Family Applications (1)

Application NumberTitlePriority DateFiling Date
CN201911261090.9AActiveCN112951448B (en)2019-12-102019-12-10 Methods, devices, equipment and media for return visits

Country Status (1)

CountryLink
CN (1)CN112951448B (en)

Citations (12)

* Cited by examiner, † Cited by third party
Publication numberPriority datePublication dateAssigneeTitle
US20040127958A1 (en)*2002-12-272004-07-01Mazar Scott ThomasAdvanced patient management system including interrogator/transceiver unit
CN101107619A (en)*2004-12-212008-01-16皇家飞利浦电子股份有限公司Remote patient support and care by relatives
WO2013181017A2 (en)*2012-06-012013-12-05Sears Brands, LlcMethods and systems for connected sales associate services
CN105282704A (en)*2015-10-212016-01-27百度在线网络技术(北京)有限公司Information pushing method and device
CN105678063A (en)*2015-12-312016-06-15创领心律管理医疗器械(上海)有限公司Remote-assistance system for medical device
CN106023027A (en)*2016-06-222016-10-12深圳市亿蟠技术有限公司Emergency rescue method and system based on internet
CN107707739A (en)*2017-09-072018-02-16深圳市金立通信设备有限公司A kind of information synchronization method, terminal and computer-readable medium
CN107770180A (en)*2017-10-272018-03-06上海京颐科技股份有限公司Calling system and method
CN109065139A (en)*2018-09-102018-12-21平安科技(深圳)有限公司Medical follow up method, apparatus, computer equipment and storage medium
CN109313630A (en)*2016-04-182019-02-05B·E·乔恩提加德 Multi-level control, variable access, multi-user contextual intelligent communication platform
CN109859845A (en)*2018-12-292019-06-07江苏爱星信息科技有限公司A kind of health data management system and method
CN110211657A (en)*2019-06-152019-09-06浙江爱多特大健康科技有限公司The outpatient service of diabetes internet tracks Supervise method and system

Patent Citations (12)

* Cited by examiner, † Cited by third party
Publication numberPriority datePublication dateAssigneeTitle
US20040127958A1 (en)*2002-12-272004-07-01Mazar Scott ThomasAdvanced patient management system including interrogator/transceiver unit
CN101107619A (en)*2004-12-212008-01-16皇家飞利浦电子股份有限公司Remote patient support and care by relatives
WO2013181017A2 (en)*2012-06-012013-12-05Sears Brands, LlcMethods and systems for connected sales associate services
CN105282704A (en)*2015-10-212016-01-27百度在线网络技术(北京)有限公司Information pushing method and device
CN105678063A (en)*2015-12-312016-06-15创领心律管理医疗器械(上海)有限公司Remote-assistance system for medical device
CN109313630A (en)*2016-04-182019-02-05B·E·乔恩提加德 Multi-level control, variable access, multi-user contextual intelligent communication platform
CN106023027A (en)*2016-06-222016-10-12深圳市亿蟠技术有限公司Emergency rescue method and system based on internet
CN107707739A (en)*2017-09-072018-02-16深圳市金立通信设备有限公司A kind of information synchronization method, terminal and computer-readable medium
CN107770180A (en)*2017-10-272018-03-06上海京颐科技股份有限公司Calling system and method
CN109065139A (en)*2018-09-102018-12-21平安科技(深圳)有限公司Medical follow up method, apparatus, computer equipment and storage medium
CN109859845A (en)*2018-12-292019-06-07江苏爱星信息科技有限公司A kind of health data management system and method
CN110211657A (en)*2019-06-152019-09-06浙江爱多特大健康科技有限公司The outpatient service of diabetes internet tracks Supervise method and system

Also Published As

Publication numberPublication date
CN112951448B (en)2024-02-06

Similar Documents

PublicationPublication DateTitle
US8321298B2 (en)Real-time, localized and mobile matching method and system for proxy purchase
CN107835760B (en) Vehicle data rewriting control device and vehicle data rewriting authentication system
CN102761533A (en)User identification method and system for network transaction
KR102791343B1 (en) Method and related devices for logging into the vehicle system
CN105721574A (en)Method, server, device and system for users making friends
WO2022193594A1 (en)Card binding method, terminal device, authentication server and storage medium
US20130305331A1 (en)Authentication and management service system for providing location information and method for providing the same
CN112068854B (en)Intelligent device algorithm updating system, intelligent device and platform server
CN107610452A (en)The closely quick about car method and system of bluetooth hot spot positioning
KR20180029544A (en)Method of relaying protector escort service and server performing the same
CN105791963A (en) Subscription processing method, device, television and intelligent server
CN106850506A (en)A kind of method and apparatus that WiFi is shared between application good friend
CN112738019A (en)Method and device for displaying device information, storage medium and electronic device
JP2004345792A (en)Nighttime delivery control system
CN109905243A (en)A kind of method and server of the request of processing updating digital certificate
CN112951448A (en)Method, device, equipment and medium for return visit
JP6941614B2 (en) Service processing method and equipment
JP4675462B2 (en) Wireless terminal system
CN104620545A (en)Information query method and device for use between different OTTS
CN112437427A (en)Card writing method, device, equipment and computer readable storage medium
CN107454569B (en) A bicycle, cloud platform and method for calibrating position information of bicycle
JP2004318728A (en) Information providing method, information providing system, information terminal device and center
JP5830489B2 (en) Health information management device, method and program
KR20060089815A (en) Mobile surrogate operation service method
CN109242597B (en) Car loan management method, device and system

Legal Events

DateCodeTitleDescription
PB01Publication
PB01Publication
SE01Entry into force of request for substantive examination
SE01Entry into force of request for substantive examination
GR01Patent grant
GR01Patent grant

[8]ページ先頭

©2009-2025 Movatter.jp