CN112785789A - Card returning processing method and device, self-service equipment and storage medium - Google Patents

Abstract

The invention discloses a card returning processing method, a device, self-service equipment and a storage medium, wherein the method comprises the following steps: when detecting that the current card meets the card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage; judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector or not; if yes, determining a target card from all cards stored in the card withdrawing device; the target card is transferred to the permanent swallowing box of the self-service equipment to be stored, so that an idle storage position always exists in the card returning device, the card newly swallowed by the self-service equipment can be placed in the card returning device, and the experience of a card holder can be improved.

Description

Card returning processing method and device, self-service equipment and storage medium

Technical Field

The embodiment of the invention relates to the technical field of computers, in particular to a card returning processing method and device, self-service equipment and a storage medium.

Background

In order to improve convenience of business handling, not only are many self-service apparatuses used in financial institutions such as banks, but also various self-service apparatuses are widely used in which customers perform predetermined business (such as payment of electricity). Under normal conditions, the card holder inserts the card into self-service equipment when the transaction begins, and the automatic equipment can automatically withdraw the card after the transaction is confirmed to be finished. However, in this process, if the holder performs an improper operation, inputs a wrong password many times, or forgets to take the card for a predetermined time, the self-service device automatically recovers the card (also referred to as card-swallowing).

When the existing self-service equipment swallows the card, the card is generally swallowed into a card slot of a card withdrawing device, and a card holder can complete self-service card fetching on the self-service equipment by inserting an identity card into the self-service equipment and filling in related information such as a card number and a password. However, because the number of the card slots on the card ejector is limited, when all the card slots of the card ejector have cards, the self-service device cannot swallow the current card into the card ejector, but swallows the current card into the permanent swallowing box, and in this case, the card holder cannot finish self-service card fetching through the self-service device, and only the staff in charge of the self-service device can help to fetch the cards.

Therefore, in the existing card swallowing process, after all card slots of the card withdrawers have cards, the cards newly swallowed by the self-service device can only be swallowed into the permanent swallowing box, and the card holder cannot take the cards by self, so that the card holder experiences lower feeling.

Disclosure of Invention

The embodiment of the invention provides a card returning processing method and device, self-service equipment and a storage medium, which can realize that an idle storage position always exists in a card returning device, ensure that a card newly swallowed by the self-service equipment is put into the card returning device, and improve the experience of a card holder.

In a first aspect, an embodiment of the present invention provides a card refund processing method, which is applied to a self-service device, and the method includes:

when detecting that the current card meets a card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage;

judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector or not;

if yes, determining a target card from all cards stored in the card ejector;

and transferring the target card to a permanent swallowing box of the self-service equipment for storage.

In a second aspect, an embodiment of the present invention further provides a card return processing apparatus, which is applied to a self-service device, and includes:

the current card storage module is used for transferring the current card to a card returning device in the self-service equipment for storage when detecting that the current card meets a card swallowing condition;

the card ejector comprises a storage upper limit confirming module, a card returning module and a card returning module, wherein the storage upper limit confirming module is used for judging whether a currently stored card in the card returning device reaches the storage upper limit of the card returning device or not;

the target card determining module is used for determining a target card from all cards stored in the card ejector;

and the target card storage module is used for transferring the target card to a permanent swallowing box of the self-service equipment for storage.

In a third aspect, an embodiment of the present invention further provides a self-service device, where the self-service device includes:

one or more processors;

storage means for storing one or more programs;

when the one or more programs are executed by the one or more processors, the one or more processors are caused to execute the card withdrawal processing method provided by any embodiment of the invention.

In a fourth aspect, an embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the storage medium, and when the computer program is executed by a processor, the computer program implements the card-returning processing method provided in any embodiment of the present invention.

According to the technical scheme of the embodiment of the invention, when the current card is detected to meet the card swallowing condition, the current card is transferred to the card returning device to be stored, whether the currently stored card in the card returning device reaches the upper storage limit of the card returning device is judged, if yes, the target card is determined from all the cards stored in the card returning device, and the target card is transferred to the permanent swallowing box to be stored, so that the card returning device can always have an idle storage position, the card newly swallowed by self-service equipment can be ensured to be placed in the card returning device, and the experience of a card holder can be improved.

Drawings

Fig. 1 is a flowchart of a card withdrawal processing method according to a first embodiment of the present invention;

fig. 2 is a flowchart of a card return processing method according to a second embodiment of the present invention;

fig. 3 is a structural diagram of a card withdrawal processing apparatus according to a third embodiment of the present invention;

fig. 4 is a schematic structural diagram of a self-service device in the fourth embodiment of the present invention.

Detailed Description

The present invention will be described in further detail with reference to the accompanying drawings and examples. It is to be understood that the specific embodiments described herein are merely illustrative of the invention and are not limiting of the invention. It should be further noted that, for the convenience of description, only some of the structures related to the present invention are shown in the drawings, not all of the structures.

Example one

Fig. 1 is a flowchart of a card returning processing method according to an embodiment of the present invention, where this embodiment is applicable to a situation where, after a self-service device swallows a card into a card returning device, if a card stored in the card returning device reaches a storage upper limit, a certain card stored in the card returning device is returned to a permanent swallowing box, and the method may be executed by a card returning processing device, where the device may be implemented by software and/or hardware, and may generally be integrated in the self-service device, and specifically includes the following steps:

and 110, when detecting that the current card meets the card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage.

In this embodiment, the self-service device is an electronic information device for storing service information and providing service functions such as information inquiry, payment and business transaction for a card holder after monitoring that the card holder inserts a card, and specifically, the self-service device may be an Automatic Teller Machine (ATM), an electric charge self-service payment Machine, and the like.

After the card holder inserts the card into the card reader in the self-service equipment, if the card is detected to have been reported for loss or the number of times that the card holder wrongly inputs the password is greater than the preset number of times or the card holder does not take the card away within the preset time period after completing the transaction, the card holder confirms that the current card meets the card swallowing condition and transfers the current card to the card withdrawing device in the self-service equipment for storage from the card reader.

In a specific embodiment, the card ejector includes a plurality of card slots, and when the self-service device detects that one card satisfies the card-swallowing condition, the self-service device stores the card in a first-ranked empty card slot in the current card ejector according to the arrangement sequence of the card slots in the card ejector.

Andstep 120, judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector.

In this embodiment, it may be detected whether a card is stored in each card slot of the card ejector, and if yes, it may be determined that the card currently stored in the card ejector reaches the upper storage limit of the card ejector, andstep 130 is performed; if not, whether the card inserted into the card reader by the next card holder meets the card-swallowing condition is continuously detected.

Step 130, determining a target card from all cards stored in the card ejector.

The target card is a card which is ready to be transferred to the permanent swallowing box for storage.

In this embodiment, after each card is transferred to the card ejector, the card-swallowing time of each card can be recorded, and specifically, the card corresponding to the earliest card-swallowing time can be selected as the target card in the card ejector.

The reason for this is that: if the card which is not taken for a long time exists in the card withdrawing device, the fact that the holder corresponding to the card possibly forgets to take the card or has abandoned taking the card is indicated, and the card is taken as a target card, so that the card withdrawing device can empty a storage position of a new card, and the card which is newly swallowed by the self-service equipment is conveniently stored in the card withdrawing device.

And 140, transferring the target card to a permanent swallowing box of the self-service equipment for storage.

In this step, the target card may be transferred from the card ejector to the card reader and transferred from the card reader to the permanent swallowing box for storage.

According to the technical scheme of the embodiment of the invention, when the current card is detected to meet the card swallowing condition, the current card is transferred to the card returning device to be stored, whether the currently stored card in the card returning device reaches the upper storage limit of the card returning device is judged, if yes, the target card is determined from all the cards stored in the card returning device, and the target card is transferred to the permanent swallowing box to be stored, so that the card returning device can always have an idle storage position, the card newly swallowed by self-service equipment can be ensured to be placed in the card returning device, and the experience of a card holder can be improved.

Example two

This embodiment is a further refinement of the first embodiment, and the same or corresponding terms as those in the first embodiment are explained, and this embodiment is not repeated. Fig. 2 is a flowchart of a card withdrawal processing method provided in the second embodiment of the present invention, in this embodiment, the technical solution of this embodiment may be combined with one or more methods in the solutions of the foregoing embodiments, and in this embodiment, as shown in fig. 2, the method provided in the second embodiment of the present invention may further include:

andstep 210, when detecting that the current card meets the card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage.

Andstep 220, identifying the card holder information corresponding to the current card, and sending card retrieval parameter options to the holder of the current card according to the card holder information.

In this embodiment, card holder information matched with the card number information, such as a name and a contact manner of the card holder, may be searched in a database corresponding to the self-service device according to the card number information of the current card, and then card swallowing information and card retrieving parameter options of the current card are sent to the holder of the current card through the contact manner.

In a specific embodiment, the contact means may include a mobile phone number and a mailbox of the card holder, and after the information of the card holder is acquired, the card-swallowing information and the card-retrieving parameter options may be sent to the current card holder in a short message, a mail or an automatic voice call manner.

The card retrieving parameter options may include a card taking mode option, and specifically, the card taking mode option may include self-service card taking and counter card taking.

In the step, the card swallowing information is sent to the holder of the current card, so that the holder can conveniently know the message that the card is swallowed, and the current card can be taken away as soon as possible; the card taking mode option is sent to the current card holder, so that the card taking mode can be conveniently selected by the card holder, the flexibility of the card taking mode can be improved, and the experience of the card holder is improved.

In this embodiment, the card retrieving parameter options may further include a card fetching time interval option in addition to the card fetching mode option, and the card fetching time interval option may specifically include a plurality of card fetching time intervals for the card holder to select the card fetching time. If the card-taking mode fed back by the owner is self-service card-taking,step 230 andstep 250 are executed, and if the card-taking mode fed back by the owner is counter card-taking,step 260 is executed.

In an implementation manner of the embodiment of the present invention, the card retrieving parameter options may further include a card retrieving time limit corresponding to a self-service card retrieving manner, so as to remind the holder of obtaining the current card in a self-service card retrieving manner before the card retrieving time limit, thereby ensuring that the current card is taken by the holder as soon as possible, and avoiding that the card withdrawer stores the card subsequently taken by the self-service device due to the influence of too many cards in the card withdrawer.

Andstep 230, if the card taking mode fed back by the holder is self-service card taking, judging whether the currently stored card in the card ejector reaches the storage upper limit of the card ejector.

In this embodiment, if the card currently stored in the card ejector reaches the upper limit of the card ejector,step 240 is executed, otherwise, it is continuously detected whether the card inserted into the card reader by the next card holder satisfies the card-swallowing condition.

Step 240, determining a target card from all cards stored in the card ejector.

In one implementation of the embodiment of the present invention, determining a target card from all cards stored in a card ejector includes: acquiring card-swallowing time of each card stored in the card ejector, and determining card-swallowing crossing time; if the card-swallowing crossing time is greater than or equal to a preset time threshold, acquiring a first card stored in a card withdrawing device as the target card; and if the card-swallowing crossing time is less than the preset time threshold, determining the target card according to the target card-fetching time intervals respectively corresponding to the cards.

In this step, if the card fetching mode fed back by the holder is self-service card fetching and the currently stored card in the card ejector reaches the storage upper limit, the first card stored in the card ejector can be obtained according to the card-swallowing time of each card stored in the card ejector, the difference value between the card-swallowing time of the current card and the card-swallowing time of the first card is calculated, and the difference value is used as the card-swallowing crossing time.

If the card swallowing crossing time is greater than or equal to the preset time threshold, the storage time of the first card in the card returning device can be longer, the holding party of the first card can forget to take away the card or abandon to take away the card, and the card is taken as a target card, so that the storage position of a new card in the card returning device can be set, and the card which is newly swallowed by the card returning device storage self-service equipment can be conveniently stored.

Correspondingly, if the card-swallowing crossing time is smaller than the preset time threshold, it can be shown that the storage time of the first card in the card returning device is short, and the holder of the first card may not have access to take away the first card. In order to avoid the above problem, the present embodiment proposes an embodiment in which the target card is determined based on the target card-taking time interval corresponding to each card.

In a specific embodiment, the card-fetching waiting time corresponding to each card may be calculated according to the target card-fetching time interval corresponding to each card, and then the card corresponding to the longest card-fetching waiting time is selected as the target card from all the cards.

The time difference between the target card taking time interval corresponding to each card and the current time can be calculated, each time difference is used as the waiting card taking time corresponding to each card, and then the priority is set for each card according to the waiting card taking time corresponding to each card, wherein the priority of the card corresponding to the shorter card taking time is higher than the priority of the card corresponding to the longer card taking time.

The cards corresponding to the cards waiting for the maximum card taking time are used as target cards, so that the cards with higher priority can be continuously stored in the card returning device, and the corresponding cards can be taken away by the corresponding holders of the cards in a self-service card taking mode.

And 250, transferring the target card to a permanent swallowing box of the self-service equipment for storage.

In this embodiment, after the target card is transferred to the permanent swallowing box of the self-service device for storage, the method further includes: and sending card taking information to the owner of the target card according to the target owner information corresponding to the target card so as to remind the owner of the target card to take the card through a counter, and acquiring the target card.

After the target card is circulated to the permanent swallowing box to be stored, circulation information of the target card can be sent to a service end corresponding to the self-service equipment, so that counter personnel assist a holder of the target card to take away the target card. The circulation information may include a historical storage location of the target card, a current storage location, a card number of the target card, holder information of the target card, and the like.

In a specific embodiment, assuming that the self-service device is an ATM, after the target card is transferred to the permanent swallowing box for storage, the transfer information of the target card can be sent to a bank server corresponding to the ATM, so that a bank counter person assists a holder of the target card to take the target card away.

And step 260, if the card taking mode fed back by the holder is counter card taking, transferring the current card from the card withdrawing device to the card reader, and transferring the current card from the card reader to the permanent swallowing box for storage.

In this embodiment, if the card fetching mode fed back by the holder is a counter card fetching mode, the current card is transferred to the permanent swallowing box for storage. The reason for this is that: if the current card holder selects over-the-counter card taking in the card taking mode option, it can be confirmed that the holder is not anxious to take the card temporarily, and the holder needs help of over-the-counter staff when taking the card. By transferring the card to the permanent swallowing box, on one hand, the card taking mode of the current card can be ensured to be more in line with the needs of a holder; on the other hand, the storage position of a new card in the card returning device can be arranged, so that the card newly swallowed by the self-service equipment can be placed into the card returning device, the card can be taken by the holder of the newly swallowed card, and the experience of the card holder can be improved.

In this embodiment, after the current card is transferred from the card reader to the permanent swallowing box for storage, the method further includes: and sending the card taking mode (namely, the counter card taking mode) fed back by the holder and the target card taking time interval corresponding to the current card to a server corresponding to the self-service equipment so as to remind counter personnel to arrange the card taking business corresponding to the current card according to the target card taking time interval.

In a specific embodiment, the card retrieval parameter options may further include a card retrieval location option. Assuming that the self-service equipment is an ATM, if the card taking mode fed back by the holder is counter card taking, after the current card is transferred to the permanent swallowing box, the counter card taking mode fed back by the holder, the target card taking place and the target card taking time interval corresponding to the current card can be sent to the bank server, so that counter personnel matched with the target card taking place are reminded to arrange the card taking business corresponding to the current card according to the target card taking time interval.

The advantages of such an arrangement are: the card holder can conveniently select the card taking place, the flexibility of the card taking mode can be improved, and the experience of the card holder is improved.

According to the technical scheme of the embodiment of the invention, when the current card is detected to meet the card swallowing condition, the current card is transferred to the card returning device to be stored, the card holder information corresponding to the current card is identified, and the card retrieving parameter option is sent to the holder according to the holder information; if the card taking mode fed back by the holder is counter card taking, the current card is transferred to the permanent swallowing box to be stored; if the card taking mode fed back by the holder is self-service card taking and the currently stored cards in the card returning device reach the storage upper limit, the target cards are determined from all the cards stored in the card returning device, and the target cards are transferred to the permanent swallowing box for storage, so that the card returning device can always have an idle storage position, the cards newly swallowed by the self-service equipment can be placed in the card returning device, and the experience of the card holder is improved.

EXAMPLE III

Fig. 3 is a structural diagram of a card withdrawal processing apparatus according to a third embodiment of the present invention, where the apparatus includes: a currentcard storage module 310, a storage upperlimit confirmation module 320, a targetcard determination module 330, and a targetcard storage module 340.

The currentcard storage module 310 is configured to, when detecting that a current card meets a card swallowing condition, transfer the current card to a card ejector in the self-service device for storage;

the storage upperlimit confirmation module 320 is configured to determine whether a currently stored card in a card ejector reaches a storage upper limit of the card ejector;

a targetcard determining module 330, configured to determine a target card from all cards stored in the card ejector;

and the targetcard storage module 340 is used for transferring the target card to a permanent swallowing box of the self-service device for storage.

According to the technical scheme of the embodiment of the invention, when the current card is detected to meet the card swallowing condition, the current card is transferred to the card returning device to be stored, whether the currently stored card in the card returning device reaches the upper storage limit of the card returning device is judged, if yes, the target card is determined from all the cards stored in the card returning device, and the target card is transferred to the permanent swallowing box to be stored, so that the card returning device can always have an idle storage position, the card newly swallowed by self-service equipment can be ensured to be placed in the card returning device, and the experience of a card holder can be improved.

On the basis of the foregoing embodiments, the card ejection processing apparatus further includes:

the card holder information identification module is used for identifying the card holder information corresponding to the current card and sending card retrieval parameter options to the current card holder according to the card holder information, wherein the card retrieval parameter options comprise card taking mode options;

the storage upper limit judging module is used for judging whether the currently stored card in the card returning device reaches the storage upper limit of the card returning device or not if the card taking mode fed back by the holder is self-service card taking;

the card circulation module is used for circulating the current card from the card ejector to a card reader and circulating the current card from the card reader to a permanent swallowing box for storage if the card taking mode fed back by the holder is counter card taking;

the card retrieval parameter options further comprise card retrieval time limits corresponding to self-service card retrieval, so that the holder is reminded of obtaining the current card in a self-service card retrieval mode before the card retrieval time limit;

the card circulation module may include:

and the card taking time sending unit is used for sending the card taking mode fed back by the holder and the target card taking time interval corresponding to the current card to the server corresponding to the self-service equipment so as to remind counter personnel to arrange the card taking business corresponding to the current card according to the target card taking time interval.

The targetcard determination module 330 may include:

the crossing time determining unit is used for acquiring the card-swallowing time of each card stored in the card ejector and determining the card-swallowing crossing time;

a first card acquiring unit, configured to acquire a first card stored in the card ejector as the target card if the card-swallowing crossing time is greater than or equal to a preset time threshold;

the card determining unit is used for determining the target card according to the target card taking time intervals respectively corresponding to the cards if the card swallowing crossing time is smaller than a preset time threshold;

the waiting card-taking time calculation unit is used for calculating the waiting card-taking time respectively corresponding to each card according to the target card-taking time interval respectively corresponding to each card;

and the card selecting unit is used for selecting the corresponding card waiting for the longest card taking time from all the cards as the target card.

The targetcard storage module 340 may include:

and the card taking information sending unit is used for sending card taking information to the owner of the target card according to the target owner information corresponding to the target card so as to remind the owner of the target card to obtain the target card in a counter card taking mode.

The card withdrawal processing device provided by the embodiment of the invention can execute the card withdrawal processing method provided by any embodiment of the invention, and has corresponding functional modules and beneficial effects of the execution method.

Example four

Fig. 4 is a schematic structural diagram of a self-service device according to a fourth embodiment of the present invention, as shown in fig. 4, the self-service device includes aprocessor 410, amemory 420, aninput device 430, and anoutput device 440; the number ofprocessors 410 in the self-service device may be one or more, and oneprocessor 410 is taken as an example in fig. 4; theprocessor 410,memory 420,input device 430, andoutput device 440 in the self-service device may be connected by a bus or other means, as exemplified by the bus connection in FIG. 4. Thememory 420 serves as a computer-readable storage medium for storing software programs, computer-executable programs, and modules, such as program instructions/modules corresponding to a card withdrawal processing method in any embodiment of the present invention (for example, the currentcard storage module 310, the storage upperlimit confirmation module 320, the targetcard determination module 330, and the targetcard storage module 340 in a card withdrawal processing apparatus). Theprocessor 410 executes various functional applications and data processing of the self-service device by executing software programs, instructions and modules stored in thememory 420, namely, implements one of the card withdrawal processing methods described above. That is, the program when executed by the processor implements:

when detecting that the current card meets a card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage;

judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector or not;

if yes, determining a target card from all cards stored in the card ejector;

and transferring the target card to a permanent swallowing box of the self-service equipment for storage.

Thememory 420 may mainly include a program storage area and a data storage area, wherein the program storage area may store an operating system, an application program required for at least one function; the storage data area may store data created according to the use of the terminal, and the like. Further, thememory 420 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other non-volatile solid state storage device. In some examples,memory 420 may further include memory located remotely fromprocessor 410, which may be connected to the self-service device over a network. Examples of such networks include, but are not limited to, the internet, intranets, local area networks, mobile communication networks, and combinations thereof. Theinput device 430 may be used to receive entered numeric or character information and generate key signal inputs related to user settings and function controls of the self-service device, and may include a keyboard and mouse, among others. Theoutput device 440 may include a display device such as a display screen.

EXAMPLE five

Fifth, an embodiment of the present invention further provides a computer-readable storage medium, on which a computer program is stored, where the computer program, when executed by a processor, implements the method according to any embodiment of the present invention. Of course, the embodiment of the present invention provides a computer-readable storage medium, which can perform related operations in a card withdrawal processing method provided in any embodiment of the present invention. That is, the program when executed by the processor implements:

when detecting that the current card meets a card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage;

judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector or not;

if yes, determining a target card from all cards stored in the card ejector;

and transferring the target card to a permanent swallowing box of the self-service equipment for storage.

From the above description of the embodiments, it is obvious for those skilled in the art that the present invention can be implemented by software and necessary general hardware, and certainly, can also be implemented by hardware, but the former is a better embodiment in many cases. Based on such understanding, the technical solutions of the present invention may be embodied in the form of a software product, which may be stored in a computer-readable storage medium, such as a floppy disk, a Read-Only Memory (ROM), a Random Access Memory (RAM), a FLASH Memory (FLASH), a hard disk or an optical disk of a computer, and includes instructions for enabling a self-service device to execute the method according to the embodiments of the present invention.

It should be noted that, in the above embodiment of the card withdrawal processing apparatus, the included units and modules are only divided according to functional logic, but are not limited to the above division as long as the corresponding functions can be implemented; in addition, specific names of the functional units are only for convenience of distinguishing from each other, and are not used for limiting the protection scope of the present invention.

It is to be noted that the foregoing is only illustrative of the preferred embodiments of the present invention and the technical principles employed. It will be understood by those skilled in the art that the present invention is not limited to the particular embodiments described herein, but is capable of various obvious changes, rearrangements and substitutions as will now become apparent to those skilled in the art without departing from the scope of the invention. Therefore, although the present invention has been described in greater detail by the above embodiments, the present invention is not limited to the above embodiments, and may include other equivalent embodiments without departing from the spirit of the present invention, and the scope of the present invention is determined by the scope of the appended claims.

Claims (10)

1. A card returning processing method is applied to self-service equipment and is characterized by comprising the following steps:

when detecting that the current card meets a card swallowing condition, transferring the current card to a card returning device in the self-service equipment for storage;

judging whether the card currently stored in the card ejector reaches the upper storage limit of the card ejector or not;

if the cards currently stored in the card ejector reach the upper storage limit of the card ejector, determining target cards from all the cards stored in the card ejector;

and transferring the target card to a permanent swallowing box of the self-service equipment for storage.

2. The method of claim 1, further comprising, prior to determining whether a card currently stored in a card ejector reaches an upper memory limit of the card ejector:

identifying card holder information corresponding to the current card, and sending card retrieval parameter options to the holder of the current card according to the card holder information, wherein the card retrieval parameter options comprise card taking mode options;

if the card taking mode fed back by the holder is self-service card taking, judging whether the currently stored card in the card ejector reaches the upper storage limit of the card ejector or not;

and if the card taking mode fed back by the holder is counter card taking, transferring the current card from the card ejector to a card reader, and transferring the current card from the card reader to a permanent swallowing box for storage.

3. The method of claim 1, wherein determining a target card from all cards stored in the card ejector comprises:

acquiring card-swallowing time of each card stored in the card ejector, and determining card-swallowing crossing time;

if the card-swallowing crossing time is greater than or equal to a preset time threshold, acquiring a first card stored in the card ejector as the target card;

and if the card-swallowing crossing time is smaller than a preset time threshold, determining the target card according to the target card-taking time intervals respectively corresponding to the cards.

4. The method of claim 1 or 3, wherein determining a target card from all cards stored in the card ejector comprises:

calculating the card-fetching waiting time corresponding to each card according to the target card-fetching time interval corresponding to each card;

and selecting the corresponding card with the longest waiting card-taking time from all the cards as the target card.

5. The method of claim 2, further comprising, after transferring the current card stream from the card reader into a permanent swallowing box for storage:

and sending the card taking mode fed back by the holder and the target card taking time interval corresponding to the current card to a server corresponding to the self-service equipment so as to remind counter staff to arrange card taking business corresponding to the current card according to the target card taking time interval.

6. The method of claim 1, further comprising, after transferring the target card into a permanent swallowing box of the self-service device for storage:

and sending card taking information to the owner of the target card according to the target owner information corresponding to the target card so as to remind the owner of the target card to take the card through a counter, and acquiring the target card.

7. The method of claim 2, wherein the card retrieval parameter options further include a card retrieval deadline corresponding to a self-service card retrieval to remind the holder to obtain the current card by self-service card retrieval before the card retrieval deadline.

8. A card withdrawal processing device is applied to self-service equipment, and comprises:

the current card storage module is used for transferring the current card to a card returning device in the self-service equipment for storage when detecting that the current card meets a card swallowing condition;

the card ejector comprises a storage upper limit confirming module, a card returning module and a card returning module, wherein the storage upper limit confirming module is used for judging whether a currently stored card in the card returning device reaches the storage upper limit of the card returning device or not;

the target card determining module is used for determining a target card from all cards stored in the card ejector;

and the target card storage module is used for transferring the target card to a permanent swallowing box of the self-service equipment for storage.

9. A self-service device comprising:

one or more processors;

storage means for storing one or more programs;

the one or more programs when executed by the one or more processors cause the one or more processors to implement the card eject processing method of any of claims 1-7.

10. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the card-withdrawal processing method of any one of claims 1 to 7.

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