disclosure of Invention
The invention aims to provide a home service system based on a big data cloud service platform, and the home service system is used for solving the technical problems that in the prior art, a user spends a large amount of time, and selects a corresponding product at each home decoration node, so that the time of the user is consumed, and the progress of home decoration is influenced.
In order to solve the technical problems, the invention specifically provides the following technical scheme:
a home service system based on a big data cloud service platform comprises:
the user side management system is used for receiving the registration information of the user and the real-time information sent by the user and extracting key features in the registration information and the real-time information;
the merchant management system is used for classifying and managing resident household service merchants and combining all kinds of household service merchants into a one-stop service node chain meeting the requirements of users in sequence, wherein,
the category of the household service merchants to be classified by the merchant management system comprises a household material supply unit and a service team unit, wherein the household material supply unit is used for providing raw materials for implementing household services, and the service team unit is used for providing operators for implementing the household services;
the business management system manages resident home service businesses through team combination units, the team combination units provide a combined platform for the service team units and the home material supply units, and the team combination units combine the service team units of different types into a one-stop service node chain according to the combination requirements of each service team unit and the corresponding results of each home material supply unit and are responsible for one-stop permanent service from home assembly to later maintenance;
and the user management system screens the service team unit and the home material supply unit according to the extracted key characteristics, and the service team unit or the home material supply unit establishes the team combination unit according to the requirements of the user and sequentially performs home service operation.
As a preferred aspect of the present invention, the home material supply unit divides material supply into a hard decoration type, a home appliance type, a soft decoration type, and a later maintenance type according to a type of home decoration, and the service team unit divides operators into a design type team, a decoration type team, an installation type team, and a maintenance type team according to a type of decoration service;
the one-stop service node chain provides one-stop household service nodes for a user from a service sequence of design, decoration, installation and maintenance, and the one-stop service node chain provides a plurality of sub-service node chains on each node through a divergent linking relation.
As a preferable scheme of the present invention, the merchant management system further includes a big data collection unit, and the big data collection unit is configured to collect data characteristics of each household material supply unit and parameter characteristics of each service team unit, and generate a data characteristic library and a parameter characteristic library respectively.
As a preferred scheme of the present invention, the user side management system receives real-time information sent by a user and analyzes key features of user requirements, the service team unit determines a starting point of home service according to the key features of the user requirements, the team combination unit combines the service team unit and the home material supply unit according to a sequence of design, decoration, installation and maintenance as a service sequence of the one-stop service node chain, and the home service corresponding to the key features of the user requirements is used as the starting point of the one-stop service node chain;
and selecting a plurality of home material supply units and the same service team unit to establish a bidirectional communication relationship according to a comparison result of the data feature library of the home material supply unit and the expected feature library of the service team unit, and establishing a link relationship between the same service team unit and the home material supply units to differentiate the one-stop service node chain into a plurality of sub-service node chains.
As a preferred scheme of the present invention, the user management system determines the home demand of the user according to the real-time information sent by the user or the registration information of the received user, and screens out a plurality of service team units or the home material supply unit according to the comparison result between the service demand target of the user and the data feature library or the parameter feature library;
and after determining the service team unit or the household material supply unit, the user automatically guides the service team unit or the household material supply unit to a plurality of one-stop service node chains for the user to select.
As a preferred embodiment of the present invention, the one-stop service node chains are linearly connected in series according to an order from a starting point to an ending point, and each node of the one-stop service node chain is hopped to another one-stop service node chain corresponding to the node by means of a hyperlink, and a mesh interactive divergence relationship is formed between a plurality of one-stop service node chains to meet different requirements of the user.
As a preferred scheme of the present invention, the user side management system includes a dialog box interface and a home service selection interface, the dialog box interface receives and analyzes real-time information sent by a user and recommends the home service selection interface to the user by using a recommendation algorithm, and the home service selection interface is used to display service content of each one-stop service node chain.
As a preferred scheme of the present invention, when each node of the one-stop service node chain starts and ends, a data stream of each node is generated, the data stream is stored in a back-end database to implement data tracing, and the user applies for post-maintenance on different nodes in the one-stop service node chain after all nodes of the one-stop service node chain end to implement one-stop permanent service;
the back-end database is divided into a first sub-database used for storing each one-stop service node chain and a second sub-database used for storing authentication information when each node of each one-stop service node chain is finished, and the second sub-database displays an authentication picture in the service team unit corresponding to each node of the one-stop service node chain.
As a preferable scheme of the present invention, the merchant management system further includes a system evaluation unit, and the system evaluation unit preliminarily scores the data characteristics of each service team unit and the expected characteristics of the household material supply unit according to weights;
the system evaluation unit carries out secondary evaluation on the data characteristics of each service team unit and the expected characteristics of the household material supply unit according to the feedback sent by the user and received by the user side management system;
and performing weighting processing on the primary score and the secondary score to update the total score of the service team unit and the total score of the household material supply unit in real time, and taking the total score as an index for changing a link relation between the service team unit and the household material supply unit.
As a preferred scheme of the present invention, each one-stop service node chain determines a comprehensive score of the one-stop service node chain according to the score of each service team unit and the score of the home material supply unit, so as to quickly provide an intuitive home service total score for a user.
Compared with the prior art, the invention has the following beneficial effects:
the invention meets the requirements of users on house design, house hard installation, house soft installation and later maintenance, different merchants form a one-stop service node chain according to the sequence of the house design, the house hard installation, the house soft installation and the later maintenance, simultaneously, each node of the one-stop service node chain can be in mutual divergent contact through a network, and the one-stop service node chain can take any node of the house design, the house hard installation or the house soft installation as a starting point, so that after a customer selects the one-stop service node chain, the decoration design of the whole house can be completed, thereby relieving the burden of decoration work of the users, simultaneously, the flow of each home service can be traced, and the later maintenance is convenient.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only a part of the embodiments of the present invention, and not all of the embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
As shown in fig. 1, the home service system of the present invention can meet all requirements of a user from house design, house hard-mounting, house soft-mounting, and later maintenance, and the present embodiment not only provides a parking platform for the user and the merchant, but also forms a one-stop service node chain by different merchants according to the sequence of house design, house hard-mounting, house soft-mounting, and later maintenance, and the one-stop service node chain can use any node of the house design, the house hard-mounting, or the house soft-mounting as a starting point, so that the customer can complete the decoration design of the whole house after selecting the one-stop service node chain, thereby reducing the burden of the decoration work of the user, and simultaneously, the flow of each home service can be traced, and the later maintenance is facilitated.
The system specifically comprises a user side management system 1 and amerchant management system 2, wherein the user side management system 1 is used for acquiring the requirements of users, themerchant management system 2 is used for managing resident merchants, and the resident merchants form a service chain for home service, so that the home service is quickly provided for the users through the combination of the user side management system 1 and themerchant management system 2, and once the users select the service chain, the service chain is performed in sequence without prompting and reselecting by the users.
The user management system 1 is configured to receive registration information of a user and real-time information sent by the user, and extract key features in the registration information and the real-time information.
Themerchant management system 2 is used for classifying and managing resident home service merchants and combining all kinds of home service merchants into a one-stop service node chain meeting the user requirements in sequence, wherein,
the category of thebusiness management system 2 for classifying the resident home service business includes a homematerial supply unit 21 and aservice team unit 22, the homematerial supply unit 21 is used for providing raw materials for implementing home services, and theservice team unit 22 is used for providing operators for implementing home services.
Specifically, the homematerial supply unit 21 classifies material supply into a hard decoration type, a home appliance type, a soft decoration type, and a post maintenance type according to the type of home decoration, and theservice team unit 22 classifies operators into a design type team, a decoration type team, an installation type team, and a maintenance type team according to the type of decoration service.
Themerchant management system 2 manages resident home service merchants through ateam combination unit 23, theteam combination unit 23 provides a combined platform for theservice team units 22 and the homematerial supply units 21, and theteam combination unit 23 combines different types ofservice team units 22 into a one-stop service node chain according to the combined requirements of eachservice team unit 22 and the corresponding results of each homematerial supply unit 21, and is responsible for one-stop permanent service from home decoration to post maintenance.
The user management system 1 screens theservice team unit 22 and the home furnishingmaterial supply unit 21 according to the extracted key features, and theservice team unit 22 or the home furnishingmaterial supply unit 21 establishes theteam combination unit 23 according to the requirements of the user and sequentially performs home furnishing service operations.
That is, the one-stop service node chain provides a node of one-stop home service for a user from a service order of design, decoration, installation and maintenance, and the one-stop service node chain provides a plurality of sub service node chains through a divergent linking relationship at each node.
The node of the one-stop type home service is used for displaying the operation process of each home service, and in the one-stop type home service process, after the previous node is completed, the node of the next home service is automatically triggered to start, so that a user does not need to perform flow inquiry, the user experience is improved, and particularly, the efficiency of the home service is improved for the crowd monitoring the home service without time in daily life.
It should be noted that themerchant management system 2 further includes a bigdata collecting unit 24, and the bigdata collecting unit 24 is configured to collect the data characteristics of each householdmaterial supply unit 21 and the parameter characteristics of eachservice team unit 22 and generate a data characteristic library and a parameter characteristic library respectively.
The user side management system 1 receives real-time information sent by a user and analyzes key characteristics required by the user, theservice team unit 22 determines a starting point of home service according to the key characteristics required by the user, theteam combination unit 23 combines theservice team unit 22 and the homematerial supply unit 21 according to the sequence of design, decoration, installation and maintenance to serve as a service sequence of a one-stop service node chain, and home service corresponding to the key characteristics required by the user serves as the starting point of the one-stop service node chain.
According to the comparison result between the data feature library of the householdmaterial supply unit 21 and the expected feature library of theservice team unit 22, a plurality of householdmaterial supply units 21 and the sameservice team unit 22 are selected to establish a bidirectional communication relationship, and the sameservice team unit 22 and the plurality of householdmaterial supply units 21 establish a link relationship to differentiate a one-stop service node chain into a plurality of sub-service node chains.
That is to say, the same one-stop service node chain may be divided into a plurality of sub-service node chains according to the price or the product type of each node, for example, when designing a house soft package, when the categories of sofas, beds, tables, and the like are different, naturally, the prices or service time nodes of the sub-service node chains are also different, and therefore each one-stop service node chain includes a plurality of sub-service node chains to form data columns of the plurality of sub-service node chains for a user to select.
The user management system 1 determines the home requirements of the user according to the real-time information sent by the user or the registration information of the received user, and the user management system 1 screens out a plurality ofservice team units 22 or homematerial supply units 21 according to the comparison result of the service requirement target of the user and the data feature library or the parameter feature library.
After the user determines theservice team unit 22 or the householdmaterial supply unit 21, the user automatically leads to a plurality of one-stop service node chains for the user to select.
For example, if the home requirement of the user is to modify a house into an european style brief wind, the user side management system 1 selects a designer team doing the european style brief wind in theservice team unit 22 according to the requirement, and outputs a house decoration effect diagram by designing the designer team, or screens a product displaying the european style brief wind from the homematerial supply unit 21, once the house decoration effect diagram is selected, a corresponding product can be selected according to different sub-service node chains, and the product is integrated into the house decoration effect diagram to visually demonstrate the house decoration effect diagram on line, and after the sub-service node chain is selected, the product and the service team included in the sub-service node chains are completely serviced, so that the house decoration date can be shortened, the house decoration difficulty and complexity are also reduced, and the time is saved.
That is to say, the same one-stop service node chain is linearly connected in series according to the sequence from the starting point to the end point, each node of the sub service node chain jumps to another sub service node chain corresponding to the node through a hyperlink mode, and a mesh interactive divergence relationship is formed among a plurality of sub service node chains to meet different requirements of users.
That is to say, when a user likes a certain product, since the same product may be applied to different sub service node chains, the sub service node chains can be selected according to the product, so that different requirements of the user can be met more quickly, the flexibility of the provided sub service node chains is high, and the probability of being consistent with the user taste is improved.
The user side management system 1 comprises a dialog box interface and a home service selection interface, the dialog box interface receives and analyzes real-time information sent by a user and recommends the home service selection interface to the user by using a recommendation algorithm, and the home service selection interface is used for displaying service content of each one-stop service node chain.
When the start and the end of each node of the one-stop service node chain are finished, a data stream of each node is generated, the data stream is stored through a back-end database to realize data tracing, and a user applies for later maintenance on different nodes in the one-stop service node chain after all the nodes of the one-stop service node chain are finished to realize one-stop permanent service.
It should be further noted that the start of each node of the one-stop service node chain is triggered by the user confirming the end of the previous node, and the end of each node of the one-stop service node chain is determined by the user and theservice team unit 22, so that the user only needs to monitor each decoration node and end, and then the next operation is performed in sequence along the formulation flow of the sub-service node chain.
The nodes of the sub-service node chain are generally determined by decoration classification, such as floor laying, wall paper laying or other operations, each operation corresponds to a different team, a feedback window is correspondingly arranged, the requirements and opinions of users are expressed in time, and disputes caused by the fact that services cannot be traced back in time are avoided.
The back-end database is divided into a first sub-database used for storing each one-stop service node chain and a second sub-database used for storing authentication information when each node of each one-stop service node chain is ended, and the second sub-database displays the authentication images in the service team units corresponding to each node of the one-stop service node chain.
And each sub-service node chain is linked with a product picture and a product effect graph and is integrated in the design effect of the previous node, that is, if a user operates the home service system from design, soft installation and hard installation, each node can integrate the product picture of the node into the effect graph of the previous node when selecting, so that the effect graph of the product can be displayed more intuitively, the effect graph of decoration operation of the whole home service can be demonstrated on line directly, and the user can conveniently select the favorite sub-service node chain and the product corresponding to each sub-service node chain.
In addition, as another innovation point of the embodiment, themerchant management system 2 further includes asystem evaluation unit 25, and thesystem evaluation unit 25 preliminarily scores the data characteristics of eachservice team unit 22 and the expected characteristics of the householdmaterial supply unit 21 according to the weight;
thesystem evaluation unit 25 performs secondary evaluation on the data characteristics of eachservice team unit 22 and the expected characteristics of the householdmaterial supply unit 21 according to the feedback sent by the user and received by the user side management system 1;
and performing weighting processing on the primary score and the secondary score to update the total score of theservice team unit 22 and the total score of the householdmaterial supply unit 21 in real time, and using the total score as an index for changing the link relationship between theservice team unit 22 and the householdmaterial supply unit 21.
Each one-stop service node chain determines the comprehensive score of the one-stop service node chain according to the score of eachservice team unit 22 and the total score of the homematerial supply unit 21 to provide an intuitive home service total score for the user quickly, objective analysis is performed on the score by thesystem evaluation unit 25 of themerchant management system 2 in the scoring work, and no subjective factor exists, so that the home service total score is more accurate and has no human interference, and accordingly, the monitoring of resident merchants is realized in a phase-changing manner, and meanwhile, the user is assisted to select sub-service node chains more quickly and directly.
In addition, after the user finishes the service in the home service system, each node can carry out home appliance or decoration maintenance according to a later maintenance team, and therefore one-stop service work is achieved.
The home service system of this embodiment can satisfy the user from house design, house hardpack, all demands of house soft dress and later maintenance, and this embodiment is not merely providing a user, shop's the platform of living in, but with different trade companies according to house design, house hardpack, house soft dress and later maintenance's order form a one-stop service node chain, and one-stop service node chain can house design, any node of house hardpack or house soft dress is the starting point, thereby the customer selects behind one-stop service node chain, can accomplish the fitment design in whole house, consequently, the burden of user fitment work has been alleviateed, simultaneously each home service's flow can be traceed back, make things convenient for the maintenance in later stage.
The above embodiments are only exemplary embodiments of the present application, and are not intended to limit the present application, and the protection scope of the present application is defined by the claims. Various modifications and equivalents may be made by those skilled in the art within the spirit and scope of the present application and such modifications and equivalents should also be considered to be within the scope of the present application.