CN112381247A - Maintenance service system after sale of decoration project - Google Patents

Abstract

The invention relates to the technical field of maintenance service platforms, in particular to an after-sale maintenance service system for decoration engineering, which comprises a main system, a water and electricity electronic server, a carpenter sub-server, a tile worker sub-server, a paint worker sub-server and a plurality of supervisors; the main system is respectively and electrically connected with the water worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server; the water and electricity worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server are all monitored by corresponding supervision personnel. The after-sale maintenance service system for the decoration project can provide after-decoration maintenance service for cooperation decoration companies, help customers to solve practical problems at any time, provide maintenance guarantee for residents, and is convenient to popularize and use widely.

Description

Maintenance service system after sale of decoration project

Technical Field

The invention relates to the technical field of maintenance service platforms, in particular to an after-sale maintenance service system for decoration engineering.

Background

With the continuous progress of society, the living standard of people is greatly improved. The living standard of people is continuously improved, and the requirements of the decoration industry are also continuously improved. At present, after house decoration, after the house is decorated, the after-sale guarantee is integrated into daily life of people, and after a few residents finish house decoration, the decoration problems such as cracks or water leakage and the like of the wall surface are found, and then the former decoration company is wanted to find for maintenance; then the majority of the late maintenance cannot be provided. Most decoration enterprises in the market only provide a decoration guarantee period for residents at present, and the guarantee period is not only a house repair leakage prevention problem, but also a problem of intravenous drip in life; residents cannot find out the proper company to carry out maintenance service; this causes great annoyance to the resident.

Disclosure of Invention

The technical problem to be solved by the invention is as follows: in order to solve the problems in the background art, the after-sale maintenance service system for the decoration project is provided, can provide maintenance service after decoration for people, helps customers to solve practical problems at any time, provides maintenance guarantee for residents, and is convenient to widely popularize and use.

The technical scheme adopted by the invention for solving the technical problems is as follows: an after-sale maintenance service system for decoration engineering comprises a main system, a water and electricity worker electronic server, a carpenter sub-server, a tile worker sub-server, a paint worker sub-server and a plurality of supervisors; the main system is respectively and electrically connected with the water worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server; the water and electricity worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server are all monitored by corresponding supervision personnel.

Further, in the above technical solution, the main system is electrically connected to a plurality of process servers respectively, and the plurality of process servers are respectively communicated with the water worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server.

A use method of a decoration project after-sale maintenance service system is characterized by comprising the following steps: s1, both parties sign a cooperation contract, and both parties sign and seal; s2, recording and archiving the client data to the main system through the process server; s3, when receiving the customer warranty order, timely contacting the customer and appointing the time to visit; s4, feeding back the customer needs to the corresponding sub-servers, and dispatching corresponding professional maintenance personnel to get home according to appointed time; s5, according to the actual situation of the customer, carrying out on-site transparent quotation maintenance; s6, after the maintenance is finished, making a maintenance return visit and knowing the satisfaction degree of the customer; and S7, after the maintenance is finished, the process server performs secondary call return visit to verify the specific maintenance condition.

Further, in the above technical solution, the method further includes a complaint activity, and the complaint can be made by a service person in the telephone flow when the maintenance is not satisfactory.

Further, in the above technical solution, in the S5, an administrator may supervise the quoted repair at the same time during the repair process.

Further, in the above technical solution, the contract validity period in S1 is five years.

Further, in the above technical solution, the items maintained in S5 include one or more of windowsill water seepage, indoor water seepage, bathroom water seepage, threshold stone water seepage, wall cracking, ceramic tile damage, roof corner water seepage, bay window water seepage, wall surface moisture regain, wall surface alkalinity, wall surface mildew, interior wall skinning, wall surface bulging, slag and ash dropping or circuit contact failure.

Further, in the above technical solution, the maintenance method for the water seepage wall surface in S5 is S11, and the damaged wall skin is shoveled; s22, polishing the wall surface; s33, brushing a sealing agent; and S44, the painted wall is not wet.

The invention has the beneficial effects that: the after-sale maintenance service system for the decoration project can provide after-sale maintenance service for cooperative decoration companies, help customers to solve practical problems at any time, provide maintenance guarantee for residents, and is convenient to popularize and use widely.

Drawings

In order to more clearly illustrate the embodiments or technical solutions in the prior art of the present invention, the drawings used in the description of the embodiments or prior art will be briefly described below, it is obvious that the drawings in the following description are only some embodiments described in the present application, and other drawings can be obtained by those skilled in the art without creative efforts.

FIG. 1 is a schematic block diagram of the system of the present invention;

fig. 2 is a schematic diagram of the operating principle of the main system.

Detailed Description

The utility model provides a contract platform of professional service engineering after-sales decoration can directly dock various fitment problems that the later stage met that the customer fitment was accomplished, in time handles the problem that the customer exists, provides the guarantee that a fitment was maintained.

In the application, the water and electricity electronic server, the carpenter electronic server, the tile worker electronic server and the painter electronic server all have corresponding professionals, and the professionals are certified workers and have rich working experience; the supervision personnel have supervision certificates, and provide powerful guarantee for quotation maintenance work.

Referring to fig. 1 and 2, an after-sale maintenance service system for a finishing project is shown, which comprises a main system, a water and electricity electronic server, a carpenter sub-server, a tile worker sub-server, a paint worker sub-server and a plurality of supervisors; the main system is respectively and electrically connected with the water worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server; the water electric sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server are all monitored by corresponding supervision personnel.

Wherein, a plurality of process servers of electrical connection respectively under the main system, a plurality of process servers all communicate water electric worker sub-server, carpenter sub-server, tile worker sub-server and paint worker sub-server respectively.

A use method of a decoration project after-sale maintenance service system comprises the following steps: s1, both parties sign a cooperation contract, and both parties sign and seal; s2, recording and archiving the client data to the main system through the process server; s3, when receiving the customer warranty order, timely contacting the customer and appointing the time to visit; s4, feeding back the customer needs to the corresponding sub-servers, and dispatching corresponding professional maintenance personnel to get home according to appointed time; s5, according to the actual situation of the customer, carrying out on-site transparent quotation maintenance; s6, after the maintenance is finished, making a maintenance return visit and knowing the satisfaction degree of the customer; and S7, after the maintenance is finished, the process server performs secondary call return visit to verify the specific maintenance condition.

The method also comprises complaint activities, and complaints can be made by telephone process service personnel when the maintenance is not satisfactory for one time. At S5, an administrator may simultaneously supervise the quoted maintenance. The contract validity period in S1 is five years. The items maintained in the S5 include one or more of windowsill water seepage, indoor water seepage, bathroom water seepage, threshold stone water seepage, wall surface crack, ceramic tile damage, roof corner water seepage, bay window water seepage, wall surface moisture regain, wall surface alkali rising, wall surface mildew, inner wall peeling, wall surface bulging, slag and ash falling or poor circuit contact. The maintenance method for the water seepage wall surface in the S5 is S11, the damaged wall surface is shoveled; s22, polishing the wall surface; s33, brushing a sealing agent; and S44, the painted wall is not wet.

The operation principle of the after-sale maintenance service system of the decoration project is as follows:

firstly, a resident can become a client of the service platform by signing a contract, and client data can be input into a main system by process personnel in an input mode; when a customer reports repair, the main system receives information at the first time, the corresponding process server is arranged to carry out independent processing, the process server selects a corresponding department to contact the corresponding sub-server according to the project reported by the customer, and the corresponding sub-server sends out corresponding professional personnel to carry out maintenance service according to the reserved time; after arriving at a client site, professional maintenance personnel can take pictures before maintenance and transmit the pictures back to the corresponding subsystem and upload the pictures to a main system; then, carrying out on-site transparent quotation according to the current situation, and simultaneously carrying out supervision quotation maintenance on the site by corresponding supervision personnel; after the maintenance is finished, taking a picture and uploading the current state of the maintenance to a subsystem, and uploading the current state of the maintenance to a main system by the subsystem; finally, filling in maintenance satisfaction survey on site; after 1 month of maintenance, the process server will revisit to know the status and satisfaction of maintenance.

The above description is only for the preferred embodiment of the present invention, but the scope of the present invention is not limited thereto, and any person skilled in the art should be considered to be within the technical scope of the present invention, and the technical solutions and the inventive concepts thereof according to the present invention are equivalent to or changed within the technical scope of the present invention.

Claims (8)

1. A service system is protected to fitment engineering after sale maintenance which characterized in that: the system comprises a main system, a water and electricity electronic server, a carpenter sub-server, a tile worker sub-server, a paint worker sub-server and a plurality of supervisors; the main system is respectively and electrically connected with the water worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server; the water and electricity worker sub-server, the carpenter sub-server, the tile worker sub-server and the paint worker sub-server are all monitored by corresponding supervision personnel.

2. A finishing work after-sale maintenance service system according to claim 1, wherein: the main system is electrically connected with a plurality of process servers respectively, and the plurality of process servers are respectively communicated with a water electric sub-server, a wood sub-server, a tile sub-server and a paint sub-server.

3. A use method of a decoration project after-sale maintenance service system is characterized by comprising the following steps: s1, both parties sign a cooperation contract, and both parties sign and seal; s2, recording and archiving the client data to the main system through the process server; s3, when receiving the customer warranty order, timely contacting the customer and appointing the time to visit; s4, feeding back the customer needs to the corresponding sub-servers, and dispatching corresponding professional maintenance personnel to get home according to appointed time; s5, according to the actual situation of the customer, carrying out on-site transparent quotation maintenance; s6, after the maintenance is finished, making a maintenance return visit and knowing the satisfaction degree of the customer; and S7, after the maintenance is finished, the process server performs secondary call return visit to verify the specific maintenance condition.

4. The use method of the finishing work after-sale maintenance service system as claimed in claim 3, wherein: also comprises complaint activities, and complaints can be made by telephone flow service personnel when the first maintenance is not satisfactory.

5. The use method of the finishing work after-sale maintenance service system as claimed in claim 3, wherein: in the S5, the manager will supervise the quoted maintenance at the same time.

6. The use method of the finishing work after-sale maintenance service system as claimed in claim 3, wherein: the contract validity period in the S1 is five years.

7. The use method of the finishing work after-sale maintenance service system as claimed in claim 3, wherein: s5 in the project of maintenance include one or more of windowsill infiltration, indoor infiltration, bathroom infiltration, threshold stone infiltration, wall fracture, ceramic tile damage, roof corner infiltration, the window infiltration that wafts, the wall is turned damp, the wall plays alkali, the wall is moldy, interior wall skinning, the wall swell, fall the sediment and fall ash or circuit contact failure.

8. The use method of the finishing work after-sale maintenance service system as claimed in claim 3, wherein: the maintenance method for the water seepage wall surface in the S5 is S11, the damaged wall surface is shoveled; s22, polishing the wall surface; s33, brushing a sealing agent; and S44, the painted wall is not wet.

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