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本公开涉及数据处理技术领域,具体涉及一种数据处理方法、装置、电子设备及计算机可读存储介质。The present disclosure relates to the technical field of data processing, and in particular, to a data processing method, apparatus, electronic device, and computer-readable storage medium.
背景技术Background technique
随着互联网技术的发展,越来越多的服务提供商通过互联网平台来提供服务,而很多互联网服务都需要物流配送员进行配送,因此物流配送质量对于配送效率和互联网平台服务质量的提升至关重要。但在实际配送场景中,经常出现由于商家出货延迟、用户地址提供错误、用户地址临时修改等非物流配送员原因导致的配送超时问题,在这种情况下,通常只能通过人工电话沟通、申诉,或者通过物联网扫描信号的方式来确认物流配送员是否按时到达取货点或送货点,但人工电话沟通和申诉的方案证据不足,难以线上化,同时取证和核实人力成本较高,核实难度大;纯物联网扫描信号的方案经常会出现商家端或者用户端信号不稳定、覆盖不足、无可用信号等情况,难以推广,更无法有效建立订单取、送信息与实际场景之间的关联。这就导致配送超时问题难以有效追责,不利于配送服务质量的提升以及配送服务效率的提高。With the development of Internet technology, more and more service providers provide services through Internet platforms, and many Internet services require logistics delivery personnel to deliver. Therefore, the quality of logistics delivery is crucial to the improvement of delivery efficiency and Internet platform service quality. important. However, in actual delivery scenarios, delivery time-outs often occur due to delays in shipments by merchants, incorrect user address provision, and temporary modification of user addresses due to non-logistics delivery personnel. Appeal, or use the Internet of Things to scan signals to confirm whether the logistics courier arrives at the pick-up point or delivery point on time, but the evidence of manual telephone communication and appeal scheme is insufficient, and it is difficult to be online. At the same time, the labor cost of evidence collection and verification is high. , it is difficult to verify; the pure Internet of Things scanning signal scheme often has unstable signals at the merchant or user end, insufficient coverage, and no available signal, which is difficult to promote, and it is impossible to effectively establish the relationship between order fetching, sending information and the actual scene. association. This makes it difficult to effectively pursue accountability for the problem of delivery overtime, which is not conducive to the improvement of the quality of delivery services and the improvement of delivery service efficiency.
发明内容SUMMARY OF THE INVENTION
本公开实施例提供一种数据处理方法、装置、电子设备及计算机可读存储介质。Embodiments of the present disclosure provide a data processing method, an apparatus, an electronic device, and a computer-readable storage medium.
第一方面,本公开实施例中提供了一种数据处理方法。In a first aspect, an embodiment of the present disclosure provides a data processing method.
具体的,所述数据处理方法,包括:Specifically, the data processing method includes:
生成配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;generating delivery task execution materials, wherein the delivery task execution materials include delivery task execution point materials and/or delivery task execution voucher materials;
向服务器发送所述配送任务执行素材,以使所述服务器根据所述配送任务执行素材确认配送资源是否已到达配送任务执行点;Sending the delivery task execution material to the server, so that the server can confirm whether the delivery resource has reached the delivery task execution point according to the delivery task execution material;
响应于接收到所述服务器发送的确认所述配送资源已到达配送任务执行点信息,执行预设操作。In response to receiving the information sent by the server confirming that the delivery resource has reached the delivery task execution point, a preset operation is performed.
结合第一方面,本公开在第一方面的第一种实现方式中,所述生成配送任务执行素材,被实施为:With reference to the first aspect, in a first implementation manner of the first aspect of the present disclosure, the generating a delivery task execution material is implemented as:
响应于确认配送资源在预设到店时间之前到达配送任务执行点,且确认所述配送任务满足预设条件,生成配送任务执行素材;In response to confirming that the delivery resource arrives at the delivery task execution point before the preset arrival time, and confirming that the delivery task satisfies the preset condition, generating the delivery task execution material;
其中,所述预设条件包括:Wherein, the preset conditions include:
确认到达所述预设到店时间时,所述配送任务对应的待配送对象未完成交付;或者,When it is confirmed that the preset arrival time is reached, the delivery of the to-be-delivered object corresponding to the delivery task has not been completed; or,
确认配送任务终止点地址错误或者在配送任务执行过程中发生改变。Confirm that the delivery job end point address is wrong or changed during delivery job execution.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第二种实现方式中,所述生成配送任务执行素材,被实施为:In combination with the first aspect and the above implementation manner of the first aspect, in a second implementation manner of the first aspect of the embodiment of the present disclosure, the generating a delivery task execution material is implemented as:
响应于接收到所述服务器发送的是否需要执行预设操作的询问消息,生成配送任务执行素材。In response to receiving a query message sent by the server whether a preset operation needs to be performed, a delivery task execution material is generated.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第三种实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。In combination with the first aspect and the above implementation manner of the first aspect, in a third implementation manner of the first aspect of the embodiment of the present disclosure, the delivery task execution point material is a delivery task start point material and/or a delivery task end point material .
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第四种实现方式中,所述生成配送任务执行素材,被实施为:In combination with the first aspect and the above implementation manners of the first aspect, in a fourth implementation manner of the first aspect of the embodiments of the present disclosure, the generating a delivery task execution material is implemented as:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材。The material generation device of the distribution resource terminal is called, and the distribution task execution voucher is used as a material object to generate the distribution task execution voucher material.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第五种实现方式中,所述生成配送任务执行素材,还被实施为:In combination with the first aspect and the above implementation manner of the first aspect, in a fifth implementation manner of the first aspect of the embodiment of the present disclosure, the generating a delivery task execution material is further implemented as:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中。Obtain the current timestamp, and write the current timestamp into the delivery task execution material.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第六种实现方式中,所述生成配送任务执行素材,还被实施为:With reference to the first aspect and the above implementation manner of the first aspect, in a sixth implementation manner of the first aspect of the embodiment of the present disclosure, the generating a delivery task execution material is further implemented as:
以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The delivery task execution material is generated by taking the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第七种实现方式中,所述向服务器发送所述配送任务执行素材,被实施为:In combination with the first aspect and the above implementation manner of the first aspect, in a seventh implementation manner of the first aspect, the sending the delivery task execution material to the server is implemented as:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第八种实现方式中,所述执行预设操作,被实施为:In combination with the first aspect and the above implementation manners of the first aspect, in an eighth implementation manner of the first aspect of the embodiments of the present disclosure, the performing a preset operation is implemented as:
向所述服务器发送事故报备请求;sending an accident reporting request to the server;
向所述服务器发送责任判定请求;sending a responsibility determination request to the server;
向所述服务器发送配送任务延时请求;或者,sending a delivery task delay request to the server; or,
向所述服务器发送地址更正请求。Send an address correction request to the server.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第九种实现方式中,还包括:In combination with the first aspect and the above implementation manner of the first aspect, in a ninth implementation manner of the first aspect, the embodiment of the present disclosure further includes:
响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。In response to receiving the distribution task execution point position modification information, the distribution task execution point position information is modified so that the distribution resource executes the distribution task according to the modified distribution task execution point position information.
结合第一方面和第一方面的以上实现方式,本公开实施例在第一方面的第十种实现方式中,还包括:In combination with the first aspect and the above implementation manner of the first aspect, in a tenth implementation manner of the first aspect, the embodiment of the present disclosure further includes:
响应于所述预设操作达到执行时限,再次执行预设操作,直至预设操作执行次数超过预设次数阈值,其中,所述预设操作的执行时限为预先确定的。In response to the preset operation reaching the execution time limit, the preset operation is performed again until the execution times of the preset operation exceed the preset times threshold, wherein the execution time limit of the preset operation is predetermined.
第二方面,本公开实施例中提供了一种数据处理方法。In a second aspect, an embodiment of the present disclosure provides a data processing method.
具体的,所述数据处理方法,包括:Specifically, the data processing method includes:
接收配送资源终端发送的配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;receiving delivery task execution materials sent by the delivery resource terminal, wherein the delivery task execution materials include delivery task execution point materials and/or delivery task execution voucher materials;
根据所述配送任务执行素材识别所述配送任务执行点信息;Identify the distribution task execution point information according to the distribution task execution material;
获取当前配送任务信息,当所述配送任务执行点信息与所述当前配送任务信息相匹配时,确认所述配送资源已到达所述配送任务执行点。Acquire current distribution task information, and when the distribution task execution point information matches the current distribution task information, confirm that the distribution resource has reached the distribution task execution point.
结合第二方面,本公开在第二方面的第一种实现方式中,所述接收配送资源终端发送的配送任务执行素材之前,还包括:With reference to the second aspect, in a first implementation manner of the second aspect of the present disclosure, before receiving the delivery task execution material sent by the delivery resource terminal, the method further includes:
响应于检测到到达预设到店时间时,所述配送资源还未到达配送任务执行点或所述待配送对象还未完成交付,向所述配送资源终端发送是否需要执行预设操作的询问消息;或者,In response to detecting that the delivery resource has not reached the delivery task execution point or the delivery of the object to be delivered has not been completed when the preset arrival time is detected, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed ;or,
响应于检测到配送任务执行点地址在配送任务执行过程中发生改变,向所述配送资源终端发送是否需要执行预设操作的询问消息。In response to detecting that the address of the delivery task execution point changes during the execution of the delivery task, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第二种实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材,当所述配送任务执行点素材为配送任务起始点素材时,所述配送任务执行点信息为所述配送任务起始点的标识信息,当所述配送任务执行点素材为配送任务终止点素材时,所述配送任务执行点信息为所述配送任务终止点的位置信息。In combination with the second aspect and the above implementation manner of the second aspect, in a second implementation manner of the second aspect, the delivery task execution point material is a delivery task start point material and/or a delivery task end point material , when the delivery task execution point material is the delivery task start point material, the delivery task execution point information is the identification information of the delivery task start point, and when the delivery task execution point material is the delivery task end point material , the distribution task execution point information is the location information of the distribution task termination point.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第三种实现方式中,所述接收配送资源终端发送的配送任务执行素材之后,还包括:In combination with the second aspect and the above implementation manners of the second aspect, in a third implementation manner of the second aspect, after receiving the delivery task execution material sent by the delivery resource terminal, the method further includes:
对于所述配送任务执行素材进行合法性审核。The legality of the delivery task execution material is checked.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第四种实现方式中,所述合法性审核包括以下一种或多种审核内容:In combination with the second aspect and the above implementation manner of the second aspect, in a fourth implementation manner of the second aspect, the legality audit includes one or more of the following audit contents:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材的上传时间与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the upload time of the distribution task execution material and the reception time of the distribution task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第五种实现方式中,还包括:In combination with the second aspect and the above implementation manner of the second aspect, in a fifth implementation manner of the second aspect, the embodiment of the present disclosure further includes:
当所述配送任务执行素材经合法性审核后确认为不具有合法性时,执行预设惩罚操作。When it is confirmed that the delivery task execution material is not legal after being reviewed for legality, a preset punishment operation is performed.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第六种实现方式中,所述获取当前配送任务信息,包括:In combination with the second aspect and the above implementation manner of the second aspect, in a sixth implementation manner of the second aspect, the obtaining of the current delivery task information includes:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务,得到所述当前配送任务信息。Confirming the task triggered to be executed among the assigned and uncompleted distribution tasks as the current distribution task, and obtaining the current distribution task information.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第七种实现方式中,所述将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务,被实施为:With reference to the second aspect and the above implementation manners of the second aspect, in a seventh implementation manner of the second aspect, in the embodiment of the present disclosure, the task that is triggered to be executed in the assigned uncompleted delivery task is confirmed as the The current delivery task, implemented as:
将所述已分配未完成配送任务中被触发执行的任务确认为候选当前配送任务;Confirming the task triggered to be executed in the assigned unfinished distribution task as the candidate current distribution task;
将所述候选当前配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information in the candidate current distribution tasks is consistent with the execution point information of the distribution task is confirmed as the current distribution task.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第八种实现方式中,所述获取当前配送任务信息,包括:In combination with the second aspect and the above implementation manners of the second aspect, in an eighth implementation manner of the second aspect, in an embodiment of the present disclosure, the acquiring current delivery task information includes:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned uncompleted distribution tasks is confirmed as the current distribution task.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第九种实现方式中,还包括:In combination with the second aspect and the above implementation manner of the second aspect, in a ninth implementation manner of the second aspect, the embodiment of the present disclosure further includes:
获取所述配送资源的当前位置;Obtain the current location of the distribution resource;
所述将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务,被实施为:The confirming that the distribution task whose execution point information in the assigned uncompleted distribution task is consistent with the execution point information of the distribution task as the current distribution task is implemented as:
将所述已分配未完成配送任务中执行点信息和地址信息均与所述配送任务执行点信息和所述配送资源的当前位置一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information and address information in the assigned and unfinished distribution tasks are consistent with the distribution task execution point information and the current position of the distribution resource is confirmed as the current distribution task.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第十种实现方式中,确认所述配送资源已到达所述配送任务执行点之后,还包括:In combination with the second aspect and the above implementation manner of the second aspect, in a tenth implementation manner of the second aspect, after confirming that the delivery resource has reached the delivery task execution point, the embodiment further includes:
若接收到所述配送资源终端发送的配送任务延时请求,确认同意所述配送任务延时请求;If receiving the delivery task delay request sent by the delivery resource terminal, confirming the approval of the delivery task delay request;
若接收到所述配送资源终端发送的事故报备请求或责任判定请求,对于所述配送任务进行事故报备或者责任判定;If an accident reporting request or responsibility determination request sent by the distribution resource terminal is received, perform accident reporting or responsibility determination for the distribution task;
若接收到所述配送资源终端发送的地址更正请求,对于所述配送任务执行点位置信息进行更正,并将配送任务执行点位置修改信息发送给所述配送资源终端。If an address correction request sent by the distribution resource terminal is received, the location information of the distribution task execution point is corrected, and the location modification information of the distribution task execution point is sent to the distribution resource terminal.
结合第二方面和第二方面的以上实现方式,本公开实施例在第二方面的第十一种实现方式中,还包括:In combination with the second aspect and the above implementation manner of the second aspect, in an eleventh implementation manner of the second aspect, the embodiment of the present disclosure further includes:
响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。In response to receiving the modification request for the location information of the delivery task execution point, update the position information of the corresponding execution point in the current delivery task according to the new delivery task execution point position information carried in the modification request for the position information of the delivery task execution point.
第三方面,本公开实施例中提供了一种数据处理装置。In a third aspect, an embodiment of the present disclosure provides a data processing apparatus.
具体的,所述数据处理装置,包括:Specifically, the data processing device includes:
生成模块,被配置为生成配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;a generating module, configured to generate delivery task execution materials, wherein the delivery task execution materials include delivery task execution point materials and/or delivery task execution voucher materials;
第一发送模块,被配置为向服务器发送所述配送任务执行素材,以使所述服务器根据所述配送任务执行素材确认配送资源是否已到达配送任务执行点;a first sending module, configured to send the delivery task execution material to the server, so that the server can confirm whether the delivery resource has reached the delivery task execution point according to the delivery task execution material;
执行模块,被配置为响应于接收到所述服务器发送的确认所述配送资源已到达配送任务执行点信息,执行预设操作。The execution module is configured to execute a preset operation in response to receiving the information sent by the server confirming that the delivery resource has reached the delivery task execution point.
结合第三方面,本公开在第三方面的第一种实现方式中,所述生成模块被配置为:In conjunction with the third aspect, in a first implementation manner of the third aspect of the present disclosure, the generation module is configured to:
响应于确认配送资源在预设到店时间之前到达配送任务执行点,且确认所述配送任务满足预设条件,生成配送任务执行素材;In response to confirming that the delivery resource arrives at the delivery task execution point before the preset arrival time, and confirming that the delivery task satisfies the preset condition, generating the delivery task execution material;
其中,所述预设条件包括:Wherein, the preset conditions include:
确认到达所述预设到店时间时,所述配送任务对应的待配送对象未完成交付;或者,When it is confirmed that the preset arrival time is reached, the delivery of the to-be-delivered object corresponding to the delivery task has not been completed; or,
确认配送任务终止点地址错误或者在配送任务执行过程中发生改变。Confirm that the delivery job end point address is wrong or changed during delivery job execution.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第二种实现方式中,所述生成模块被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in the second implementation manner of the third aspect of the embodiment of the present disclosure, the generating module is configured as:
响应于接收到所述服务器发送的是否需要执行预设操作的询问消息,生成配送任务执行素材。In response to receiving a query message sent by the server whether a preset operation needs to be performed, a delivery task execution material is generated.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第三种实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。In combination with the third aspect and the above implementation manner of the third aspect, in a third implementation manner of the third aspect of the embodiment of the present disclosure, the delivery task execution point material is a delivery task start point material and/or a delivery task end point material .
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第四种实现方式中,所述生成模块还被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in a fourth implementation manner of the third aspect, the generating module is further configured to:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材。The material generation device of the distribution resource terminal is called, and the distribution task execution voucher is used as a material object to generate the distribution task execution voucher material.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第五种实现方式中,所述生成模块还被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in a fifth implementation manner of the third aspect, the generating module is further configured as:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中。Obtain the current timestamp, and write the current timestamp into the delivery task execution material.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第六种实现方式中,所述生成模块还被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in a sixth implementation manner of the third aspect, the generating module is further configured to:
以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The delivery task execution material is generated by taking the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第七种实现方式中,所述第一发送模块被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in a seventh implementation manner of the third aspect of the embodiment of the present disclosure, the first sending module is configured as:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第八种实现方式中,所述执行模块被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in an eighth implementation manner of the third aspect, the execution module is configured as:
向所述服务器发送事故报备请求;sending an accident reporting request to the server;
向所述服务器发送责任判定请求;sending a responsibility determination request to the server;
向所述服务器发送配送任务延时请求;或者,sending a delivery task delay request to the server; or,
向所述服务器发送地址更正请求。Send an address correction request to the server.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第九种实现方式中,还包括:In combination with the third aspect and the above implementation manner of the third aspect, in a ninth implementation manner of the third aspect, the embodiment of the present disclosure further includes:
第一修改模块,被配置为响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。The first modification module is configured to modify the distribution task execution point position information in response to receiving the distribution task execution point position modification information, so that the distribution resource executes the distribution according to the modified distribution task execution point position information Task.
结合第三方面和第三方面的以上实现方式,本公开实施例在第三方面的第十种实现方式中,所述执行模块还被配置为:With reference to the third aspect and the above implementation manner of the third aspect, in a tenth implementation manner of the third aspect of the embodiment of the present disclosure, the execution module is further configured to:
响应于所述预设操作达到执行时限,再次执行预设操作,直至预设操作执行次数超过预设次数阈值,其中,所述预设操作的执行时限为预先确定的。In response to the preset operation reaching the execution time limit, the preset operation is performed again until the execution times of the preset operation exceed the preset times threshold, wherein the execution time limit of the preset operation is predetermined.
第四方面,本公开实施例中提供了一种数据处理装置。In a fourth aspect, an embodiment of the present disclosure provides a data processing apparatus.
具体的,所述数据处理装置,包括:Specifically, the data processing device includes:
第一接收模块,被配置为接收配送资源终端发送的配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;a first receiving module, configured to receive delivery task execution materials sent by the delivery resource terminal, wherein the delivery task execution materials include delivery task execution point materials and/or delivery task execution voucher materials;
识别模块,被配置为根据所述配送任务执行素材识别所述配送任务执行点信息;an identification module, configured to identify the distribution task execution point information according to the distribution task execution material;
确认模块,被配置为获取当前配送任务信息,当所述配送任务执行点信息与所述当前配送任务信息相匹配时,确认所述配送资源已到达所述配送任务执行点。The confirmation module is configured to acquire current distribution task information, and when the distribution task execution point information matches the current distribution task information, confirm that the distribution resource has reached the distribution task execution point.
结合第四方面,本公开在第四方面的第一种实现方式中,所述第一接收模块之前,还包括:With reference to the fourth aspect, in a first implementation manner of the fourth aspect, before the first receiving module, the present disclosure further includes:
第二发送模块,被配置为响应于检测到到达预设到店时间时,所述配送资源还未到达配送任务执行点或所述待配送对象还未完成交付,向所述配送资源终端发送是否需要执行预设操作的询问消息;或者,The second sending module is configured to, in response to detecting that the delivery resource has not reached the delivery task execution point or the delivery of the object to be delivered has not been completed when the preset arrival time is detected, send to the delivery resource terminal whether A query message that requires a preset action; or,
响应于检测到配送任务执行点地址在配送任务执行过程中发生改变,向所述配送资源终端发送是否需要执行预设操作的询问消息。In response to detecting that the address of the delivery task execution point changes during the execution of the delivery task, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第二种实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材,当所述配送任务执行点素材为配送任务起始点素材时,所述配送任务执行点信息为所述配送任务起始点的标识信息,当所述配送任务执行点素材为配送任务终止点素材时,所述配送任务执行点信息为所述配送任务终止点的位置信息。In combination with the fourth aspect and the above implementation manners of the fourth aspect, in a second implementation manner of the fourth aspect, the delivery task execution point material is a delivery task start point material and/or a delivery task end point material , when the delivery task execution point material is the delivery task start point material, the delivery task execution point information is the identification information of the delivery task start point, and when the delivery task execution point material is the delivery task end point material , the distribution task execution point information is the location information of the distribution task termination point.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第三种实现方式中,所述第一接收模块之后,还包括:With reference to the fourth aspect and the above implementation manner of the fourth aspect, in a third implementation manner of the fourth aspect, after the first receiving module, the embodiment of the present disclosure further includes:
第一审核模块,被配置为对于所述配送任务执行素材进行合法性审核。The first review module is configured to perform legality review on the delivery task execution material.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第四种实现方式中,所述合法性审核包括以下一种或多种审核内容:In combination with the fourth aspect and the above implementation manner of the fourth aspect, in a fourth implementation manner of the fourth aspect, the legality audit includes one or more of the following audit contents:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材的上传时间与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the upload time of the distribution task execution material and the reception time of the distribution task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第五种实现方式中,还包括:In combination with the fourth aspect and the above implementation manner of the fourth aspect, in a fifth implementation manner of the fourth aspect, the embodiment of the present disclosure further includes:
第一惩罚模块,被配置为当所述配送任务执行素材经合法性审核后确认为不具有合法性时,执行预设惩罚操作。The first punishment module is configured to execute a preset punishment operation when the delivery task execution material is confirmed to be invalid after legality review.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第六种实现方式中,所述确认模块中获取当前配送任务信息的部分,被配置为:In combination with the fourth aspect and the above implementation manner of the fourth aspect, in the sixth implementation manner of the fourth aspect, the part of the confirmation module that obtains the current delivery task information is configured as:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务,得到所述当前配送任务信息。Confirming the task triggered to be executed among the assigned and uncompleted distribution tasks as the current distribution task, and obtaining the current distribution task information.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第七种实现方式中,所述将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务的部分,被配置为:With reference to the fourth aspect and the above implementation manners of the fourth aspect, in a seventh implementation manner of the fourth aspect, in the embodiment of the present disclosure, the task that is triggered to be executed in the assigned unfinished delivery task is confirmed as the The part of the current delivery task, configured as:
将所述已分配未完成配送任务中被触发执行的任务确认为候选当前配送任务;Confirming the task triggered to be executed in the assigned unfinished distribution task as the candidate current distribution task;
将所述候选当前配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information in the candidate current distribution tasks is consistent with the execution point information of the distribution task is confirmed as the current distribution task.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第八种实现方式中,所述确认模块中获取当前配送任务信息的部分,被配置为:In combination with the fourth aspect and the above implementation manners of the fourth aspect, in an eighth implementation manner of the fourth aspect, the part of the confirmation module that obtains the current delivery task information is configured as:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned uncompleted distribution tasks is confirmed as the current distribution task.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第九种实现方式中,还包括:In combination with the fourth aspect and the above implementation manner of the fourth aspect, in a ninth implementation manner of the fourth aspect, the embodiment of the present disclosure further includes:
获取模块,被配置为获取所述配送资源的当前位置;an acquisition module, configured to acquire the current location of the distribution resource;
所述将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务的部分,被配置为:The part of confirming the distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned unfinished distribution task as the current distribution task is configured as:
将所述已分配未完成配送任务中执行点信息和地址信息均与所述配送任务执行点信息和所述配送资源的当前位置一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information and address information in the assigned and unfinished distribution tasks are consistent with the distribution task execution point information and the current position of the distribution resource is confirmed as the current distribution task.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第十种实现方式中,所述确认模块还被配置为:With reference to the fourth aspect and the above implementation manner of the fourth aspect, in a tenth implementation manner of the fourth aspect of the embodiment of the present disclosure, the confirmation module is further configured to:
若接收到所述配送资源终端发送的配送任务延时请求,确认同意所述配送任务延时请求;If receiving the delivery task delay request sent by the delivery resource terminal, confirming the approval of the delivery task delay request;
若接收到所述配送资源终端发送的事故报备请求或责任判定请求,对于所述配送任务进行事故报备或者责任判定;If an accident reporting request or responsibility determination request sent by the distribution resource terminal is received, perform accident reporting or responsibility determination for the distribution task;
若接收到所述配送资源终端发送的地址更正请求,对于所述配送任务执行点位置信息进行更正,并将配送任务执行点位置修改信息发送给所述配送资源终端。If an address correction request sent by the distribution resource terminal is received, the location information of the distribution task execution point is corrected, and the location modification information of the distribution task execution point is sent to the distribution resource terminal.
结合第四方面和第四方面的以上实现方式,本公开实施例在第四方面的第十一种实现方式中,还包括:In combination with the fourth aspect and the above implementation manner of the fourth aspect, in an eleventh implementation manner of the fourth aspect, the embodiment of the present disclosure further includes:
第一更新模块,被配置为响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。The first update module is configured to, in response to receiving a distribution task execution point position information modification request, update the current distribution task according to the new distribution task execution point position information carried in the distribution task execution point position information modification request. Corresponding execution point location information.
第五方面,本公开实施例提供了一种电子设备,包括存储器和至少一个处理器,其中,所述存储器用于存储一条或多条计算机指令,其中,所述一条或多条计算机指令被所述至少一个处理器执行以实现上述数据处理方法的方法步骤。In a fifth aspect, embodiments of the present disclosure provide an electronic device, including a memory and at least one processor, wherein the memory is used to store one or more computer instructions, wherein the one or more computer instructions are The at least one processor executes the method steps to implement the above data processing method.
第六方面,本公开实施例提供了一种计算机可读存储介质,用于存储数据处理装置所用的计算机指令,其包含用于执行上述数据处理方法为数据处理装置所涉及的计算机指令。In a sixth aspect, an embodiment of the present disclosure provides a computer-readable storage medium for storing computer instructions used by a data processing apparatus, including computer instructions for executing the above data processing method for a data processing apparatus.
本公开实施例提供的技术方案可以包括以下有益效果:The technical solutions provided by the embodiments of the present disclosure may include the following beneficial effects:
上述技术方案中,配送资源根据需求生成配送任务执行素材,并将所述配送任务执行素材发送给服务器,使其根据所述配送任务执行素材确认所述配送资源是否已到达配送任务执行点。上述技术方案借助场景现场照片、视频等素材来有效建立订单取、送信息与实际场景之间的关联,从而为配送超时问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。In the above technical solution, the delivery resource generates delivery task execution materials according to requirements, and sends the delivery task execution materials to the server, so that it can confirm whether the delivery resources have reached the delivery task execution point according to the delivery task execution materials. The above technical solutions use scene scene photos, videos and other materials to effectively establish the correlation between order fetching and delivery information and the actual scene, so as to provide a basis for accountability for the problem of delivery overtime, which is beneficial to the improvement of the quality of the delivery service and the improvement of the efficiency of the delivery service. .
应当理解的是,以上的一般描述和后文的细节描述仅是示例性和解释性的,并不能限制本公开。It is to be understood that the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure.
附图说明Description of drawings
结合附图,通过以下非限制性实施方式的详细描述,本公开的其它特征、目的和优点将变得更加明显。以下是对附图的说明。Other features, objects and advantages of the present disclosure will become more apparent from the following detailed description of non-limiting embodiments, taken in conjunction with the accompanying drawings. The following is an explanation of the drawings.
图1示出根据本公开一实施方式的数据处理方法的流程图。FIG. 1 shows a flowchart of a data processing method according to an embodiment of the present disclosure.
图2示出根据本公开另一实施方式的数据处理方法的流程图。FIG. 2 shows a flowchart of a data processing method according to another embodiment of the present disclosure.
图3A示出根据本公开一实施方式的数据处理方法的应用场景示意图。FIG. 3A shows a schematic diagram of an application scenario of a data processing method according to an embodiment of the present disclosure.
图3B示出根据本公开另一实施方式的数据处理方法的应用场景示意图。FIG. 3B shows a schematic diagram of an application scenario of a data processing method according to another embodiment of the present disclosure.
图4示出根据本公开另一实施方式的数据处理方法的流程图。FIG. 4 shows a flowchart of a data processing method according to another embodiment of the present disclosure.
图5示出根据本公开再一实施方式的数据处理方法的流程图。FIG. 5 shows a flowchart of a data processing method according to still another embodiment of the present disclosure.
图6示出根据本公开一实施方式的数据处理装置的结构框图。FIG. 6 shows a structural block diagram of a data processing apparatus according to an embodiment of the present disclosure.
图7示出根据本公开另一实施方式的数据处理装置的结构框图。FIG. 7 shows a structural block diagram of a data processing apparatus according to another embodiment of the present disclosure.
图8示出根据本公开另一实施方式的数据处理装置的结构框图。FIG. 8 shows a structural block diagram of a data processing apparatus according to another embodiment of the present disclosure.
图9示出根据本公开再一实施方式的数据处理装置的结构框图。FIG. 9 shows a structural block diagram of a data processing apparatus according to still another embodiment of the present disclosure.
图10示出根据本公开一实施方式的电子设备的结构框图。FIG. 10 shows a structural block diagram of an electronic device according to an embodiment of the present disclosure.
图11是适于用来实现根据本公开一实施方式的数据处理方法的计算机系统的结构示意图。FIG. 11 is a schematic structural diagram of a computer system suitable for implementing a data processing method according to an embodiment of the present disclosure.
具体实施方式Detailed ways
下文中,将参考附图详细描述本公开的示例性实施方式,以使本领域技术人员可容易地实现它们。此外,为了清楚起见,在附图中省略了与描述示例性实施方式无关的部分。Hereinafter, exemplary embodiments of the present disclosure will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily implement them. Also, for the sake of clarity, parts unrelated to describing the exemplary embodiments are omitted from the drawings.
在本公开中,应理解,诸如“包括”或“具有”等的术语旨在指示本说明书中所公开的特征、数字、步骤、行为、部件、部分或其组合的存在,并且不欲排除一个或多个其他特征、数字、步骤、行为、部件、部分或其组合存在或被添加的可能性。In the present disclosure, it should be understood that terms such as "comprising" or "having" are intended to indicate the presence of features, numbers, steps, acts, components, parts, or combinations thereof disclosed in this specification, and are not intended to exclude a or multiple other features, numbers, steps, acts, components, parts, or combinations thereof may exist or be added.
另外还需要说明的是,在不冲突的情况下,本公开中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本公开。In addition, it should be noted that the embodiments of the present disclosure and the features of the embodiments may be combined with each other under the condition of no conflict. The present disclosure will be described in detail below with reference to the accompanying drawings and in conjunction with embodiments.
本公开实施例提供的技术方案中,配送资源根据需求生成配送任务执行素材,并将所述配送任务执行素材发送给服务器,使其根据所述配送任务执行素材确认所述配送资源是否已到达配送任务执行点。上述技术方案借助场景现场照片、视频等素材来有效建立订单取、送信息与实际场景之间的关联,从而为配送超时问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。In the technical solution provided by the embodiment of the present disclosure, the delivery resource generates delivery task execution materials according to requirements, and sends the delivery task execution materials to the server, so that it can confirm whether the delivery resources have arrived for delivery according to the delivery task execution materials task execution point. The above technical solutions use scene scene photos, videos and other materials to effectively establish the correlation between order fetching and delivery information and the actual scene, so as to provide a basis for accountability for the problem of delivery overtime, which is beneficial to the improvement of the quality of the delivery service and the improvement of the efficiency of the delivery service. .
图1示出根据本公开一实施方式的数据处理方法的流程图,如图1所示,所述数据处理方法包括以下步骤S101-S103:FIG. 1 shows a flowchart of a data processing method according to an embodiment of the present disclosure. As shown in FIG. 1 , the data processing method includes the following steps S101-S103:
在步骤S101中,生成配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;In step S101, a distribution task execution material is generated, wherein the distribution task execution material includes a distribution task execution point material and/or a distribution task execution voucher material;
在步骤S102中,向服务器发送所述配送任务执行素材,以使所述服务器根据所述配送任务执行素材确认配送资源是否已到达配送任务执行点;In step S102, sending the delivery task execution material to the server, so that the server confirms whether the delivery resource has reached the delivery task execution point according to the delivery task execution material;
在步骤S103中,响应于接收到所述服务器发送的确认所述配送资源已到达配送任务执行点信息,执行预设操作。In step S103, in response to receiving the information sent by the server confirming that the delivery resource has reached the delivery task execution point, a preset operation is performed.
上文提及,随着互联网技术的发展,越来越多的服务提供商通过互联网平台来提供服务,而很多互联网服务都需要物流配送员进行配送,因此物流配送质量对于配送效率和互联网平台服务质量的提升至关重要。但在实际配送场景中,经常出现由于商家出货延迟、用户地址提供错误、用户地址临时修改等非物流配送员原因导致的配送超时问题,在这种情况下,通常只能通过人工电话沟通、申诉,或者通过物联网扫描信号的方式来确认物流配送员是否按时到达取货点或送货点,但人工电话沟通和申诉的方案证据不足,难以线上化,同时取证和核实人力成本较高,核实难度大;纯物联网扫描信号的方案经常会出现商家端或者用户端信号不稳定、覆盖不足、无可用信号等情况,难以推广,更无法有效建立订单取、送信息与实际场景之间的关联。这就导致配送超时问题难以有效追责,不利于配送服务质量的提升以及配送服务效率的提高。As mentioned above, with the development of Internet technology, more and more service providers provide services through Internet platforms, and many Internet services require logistics delivery personnel to deliver. Therefore, the quality of logistics delivery is important for delivery efficiency and Internet platform services. Quality improvement is critical. However, in actual delivery scenarios, delivery time-outs often occur due to delays in shipments by merchants, incorrect user address provision, and temporary modification of user addresses due to non-logistics delivery personnel. Appeal, or use the Internet of Things to scan signals to confirm whether the logistics courier arrives at the pick-up point or delivery point on time, but the evidence of manual telephone communication and appeal scheme is insufficient, and it is difficult to be online. At the same time, the labor cost of evidence collection and verification is high. , it is difficult to verify; the pure Internet of Things scanning signal scheme often has unstable signals at the merchant or user end, insufficient coverage, and no available signal, which is difficult to promote, and it is impossible to effectively establish the relationship between order fetching, sending information and the actual scene. association. This makes it difficult to effectively pursue accountability for the problem of delivery overtime, which is not conducive to the improvement of the quality of delivery services and the improvement of delivery service efficiency.
考虑到上述缺陷,在该实施方式中,提出一种数据处理方法,该方法中,配送资源根据需求生成配送任务执行素材,并将所述配送任务执行素材发送给服务器,使其根据所述配送任务执行素材确认所述配送资源是否已到达配送任务执行点。上述技术方案借助场景现场照片、视频等素材来有效建立订单取、送信息与实际场景之间的关联,从而为配送超时问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。Considering the above-mentioned defects, in this embodiment, a data processing method is proposed, in which the delivery resource generates delivery task execution materials according to requirements, and sends the delivery task execution materials to the server, so that they can be executed according to the delivery requirements. The task execution material confirms whether the delivery resource has reached the delivery task execution point. The above technical solutions use scene scene photos, videos and other materials to effectively establish the correlation between order fetching and delivery information and the actual scene, so as to provide a basis for accountability for the problem of delivery overtime, which is beneficial to the improvement of the quality of the delivery service and the improvement of the efficiency of the delivery service. .
在本实施例的一个可选实现方式中,所述数据处理方法可适用于对于数据进行处理的计算机、计算设备、电子设备等与配送资源关联的配送资源终端。In an optional implementation manner of this embodiment, the data processing method may be applicable to a distribution resource terminal associated with a distribution resource, such as a computer, a computing device, an electronic device, and the like that process data.
在本实施例的一个可选实现方式中,所述配送任务指的是将待配送对象,比如货物,从起始点配送至终止点的任务,其中,所述起始点和终止点都可称为所述配送任务的执行点,比如所述起始点是配送资源执行配送任务中取货子任务的地点,而终止点是配送资源执行配送任务中送货子任务的地点。因此,所述配送任务执行点素材既可以为配送任务起始点素材,也可以为配送任务终止点素材,还可以为既包括配送任务起始点素材也包括配送任务终止点素材,其中,所述配送任务起始点素材和配送任务终止点素材可以为包含起始点或终止点的店名信息、门头信息、位置信息或地址信息的照片、视频等素材。In an optional implementation of this embodiment, the delivery task refers to a task of delivering an object to be delivered, such as goods, from a starting point to an ending point, where both the starting point and the ending point may be referred to as The execution point of the distribution task, for example, the start point is the place where the distribution resource executes the pickup subtask of the distribution task, and the end point is the place where the distribution resource executes the delivery subtask of the distribution task. Therefore, the delivery task execution point material may be either the delivery task starting point material or the delivery task ending point material, or may include both the delivery task starting point material and the delivery task ending point material, wherein the delivery task The task starting point material and the delivery task ending point material may be photos, videos, and other materials that include store name information, door information, location information, or address information of the starting point or the ending point.
在本实施例的一个可选实现方式中,所述配送任务执行凭证素材指的是能够证明所述配送任务正在有效执行的凭证的照片、视频等素材,所述配送任务执行凭证比如可以为配送任务执行小票等等,其中,所述配送任务执行凭证中可包括配送任务标识信息,比如订单号;待配送对象交付方信息;配送任务执行点信息,比如待配送对象交付方的地址;待配送对象信息等等。In an optional implementation of this embodiment, the delivery task execution voucher material refers to materials such as photos, videos, etc., which can prove that the delivery task is being effectively executed, and the delivery task execution voucher may be, for example, delivery Task execution receipt, etc., wherein the delivery task execution voucher may include delivery task identification information, such as order number; delivery party information of the object to be delivered; delivery task execution point information, such as the address of the delivery party of the delivery object; Delivery object information, etc.
在本实施例的一个可选实现方式中,所述配送资源指的是可用于执行配送任务的资源,比如所述配送资源可以为配送员、配送装置、配送机器人等等,所述配送资源终端指的是与所述配送资源关联的、能够对于配送资源信息、配送任务信息等相关信息进行管理、具有发送和接收功能的终端。In an optional implementation manner of this embodiment, the distribution resources refer to resources that can be used to perform distribution tasks, for example, the distribution resources may be distribution personnel, distribution devices, distribution robots, etc., and the distribution resource terminal It refers to a terminal associated with the distribution resource, capable of managing distribution resource information, distribution task information and other related information, and having the function of sending and receiving.
在本实施例的一个可选实现方式中,所述步骤S101,即所述生成配送任务执行素材的步骤,可被实施为:In an optional implementation manner of this embodiment, the step S101, that is, the step of generating the delivery task execution material, may be implemented as:
响应于确认配送资源在预设到店时间之前到达配送任务执行点,且确认所述配送任务满足预设条件,生成配送任务执行素材;In response to confirming that the delivery resource arrives at the delivery task execution point before the preset arrival time, and confirming that the delivery task satisfies the preset condition, generating the delivery task execution material;
其中,所述预设条件可包括:Wherein, the preset conditions may include:
确认到达所述预设到店时间时,所述配送任务对应的待配送对象未完成交付;或者,When it is confirmed that the preset arrival time is reached, the delivery of the to-be-delivered object corresponding to the delivery task has not been completed; or,
确认配送任务终止点地址错误或者在配送任务执行过程中发生改变。Confirm that the delivery job end point address is wrong or changed during delivery job execution.
为了保护配送资源的权益,为配送超时问题提供追责依据,利于配送服务质量的提升以及配送服务效率的提高,在该实施方式中,若确认配送资源在预设到店时间之前到达配送任务执行点,且确认所述配送任务满足预设条件,则可由配送资源终端来启动配送任务执行素材的生成,以将所述配送任务执行素材发送给服务器,使其对于配送资源是否真的已到达配送任务执行点进行确认,其中,所述预设到店时间用于表征所述配送资源到达配送任务执行点进行取货或送货的最晚时间,其可由服务器或其他管理方根据历史数据、配送任务需求和/或经验值计算得到;其中,考虑到位置定位存在偏差,GPS数据可能会发生漂移,因此,所述配送资源到达配送任务执行点指的是所述配送资源的当前位置与所述配送任务执行点的位置之间的距离小于或等于预设距离阈值,并不仅限于所述配送资源的当前位置与所述配送任务执行点的位置完全一致的情况。也就是说,若所述配送资源按时到达了所述配送任务执行点准备好取货或送货时,所述配送任务对应的待配送对象却未按时完成交付;或者,配送资源在按时到达配送任务执行点后发现配送任务终止点地址是错误的,或者,配送任务终止点地址在配送资源执行配送任务的过程中发生了改变,此时,认为所述配送资源存在配送超时的风险,而且若最终出现了配送超时等配送事故,则责任不应在于所述配送资源,此时,所述配送资源终端可以启动配送事故风险的报备,即生成配送任务执行素材并将其发送给服务器,此时所生成的配送任务执行点素材既可以为地址错误的配送任务终止点或改变前的配送任务终止点素材,也可以为地址错误的配送任务终止点或改变前的配送任务终止点素材,以及地址正确的配送任务终止点或改变后的配送任务终止点素材,以使所述服务器对于所述配送任务执行点素材中的配送任务执行点信息进行验证,证明配送资源已按时到达了配送任务执行点,若后续出现了配送超时等配送事故,则可免除所述配送资源的责任。In order to protect the rights and interests of distribution resources, provide a basis for accountability for the problem of delivery overtime, and help improve the quality of delivery services and the efficiency of delivery services, in this embodiment, if it is confirmed that the delivery resources arrive at the store before the preset arrival time, the delivery task is executed. point, and confirm that the delivery task meets the preset conditions, the delivery resource terminal can start the generation of delivery task execution material, so as to send the delivery task execution material to the server, so as to make sure that the delivery resource has really arrived for delivery. The task execution point is confirmed, wherein the preset arrival time is used to represent the latest time when the distribution resource arrives at the distribution task execution point for pickup or delivery, which can be determined by the server or other management parties according to historical data, distribution The task requirements and/or experience values are calculated; wherein, considering that there is a deviation in the position and positioning, the GPS data may drift. Therefore, the arrival of the distribution resources at the distribution task execution point refers to the difference between the current position of the distribution resources and the The distance between the positions of the distribution task execution points is less than or equal to the preset distance threshold, and is not limited to the case where the current position of the distribution resource is completely consistent with the position of the distribution task execution point. That is to say, if the delivery resource arrives at the delivery task execution point on time and is ready to pick up or deliver the goods, the object to be delivered corresponding to the delivery task has not been delivered on time; or, the delivery resource arrives on time for delivery After the task execution point, it is found that the address of the delivery task termination point is wrong, or the delivery task termination point address has changed during the process of the delivery resource executing the delivery task. In the end, if a delivery accident such as delivery overtime occurs, the responsibility should not lie with the delivery resource. At this time, the delivery resource terminal can initiate the reporting of delivery accident risk, that is, generate delivery task execution materials and send them to the server. The delivery task execution point material generated at the time can be either the delivery task termination point with the wrong address or the delivery task termination point material before the change, or the delivery task termination point with the wrong address or the delivery task termination point material before the change, and The delivery task termination point or the changed delivery task termination point material with the correct address, so that the server verifies the delivery task execution point information in the delivery task execution point material to prove that the delivery resource has arrived on time for delivery task execution If there is a delivery accident such as delivery overtime in the future, the responsibility of the delivery resource can be exempted.
其中,对于所述配送任务对应的待配送对象是否完成交付的确认,可借助所述待配送对象的交付方的交付确认操作或者摄像设备、感应设备等检测设备对于所述待配送对象是否交付的检测结果来完成。Wherein, for the confirmation of whether the object to be delivered corresponding to the delivery task has been delivered, the delivery confirmation operation of the delivery party of the object to be delivered or detection equipment such as camera equipment and sensing equipment can be used to confirm whether the object to be delivered has been delivered. The test results are completed.
在本实施例的另一个可选实现方式中,所述步骤S101,即所述生成配送任务执行素材的步骤,可被实施为:In another optional implementation manner of this embodiment, the step S101, that is, the step of generating the delivery task execution material, may be implemented as:
响应于接收到所述服务器发送的是否需要执行预设操作的询问消息,生成配送任务执行素材。In response to receiving a query message sent by the server whether a preset operation needs to be performed, a delivery task execution material is generated.
在该实施方式中,由服务器来启动所述配送任务执行素材的生成,以通过是否需要执行预设操作的询问消息来提醒所述配送资源是否需要进行配送任务执行点到达的确认或者是否需要执行预设操作的确认以便进行后续的报备流程,其中,所述询问消息可携带有事故通知消息、责任判定通知消息、地址更正通知消息等等,比如配送任务执行点到达超时、待配送对象获取超时等消息。In this embodiment, the server starts the generation of the delivery task execution material, so as to remind the delivery resource whether it needs to confirm the arrival of the delivery task execution point or whether it needs to be executed through a query message about whether to perform a preset operation Confirmation of the preset operation for the follow-up reporting process, wherein the inquiry message may carry an accident notification message, a responsibility determination notification message, an address correction notification message, etc. Timeout and other messages.
在本实施例的一个可选实现方式中,所述步骤S101,即所述生成配送任务执行素材的步骤,可被实施为:In an optional implementation manner of this embodiment, the step S101, that is, the step of generating the delivery task execution material, may be implemented as:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材。The material generation device of the distribution resource terminal is called, and the distribution task execution voucher is used as a material object to generate the distribution task execution voucher material.
在该实施方式中,为了避免配送资源故意掩盖在到达预设到店时间时未到达配送任务执行点等的延误事实,逃避责任,而将之前生成并存储的配送任务执行素材作为当前生成的配送任务执行素材发送给服务器的情况,所述配送资源终端在生成所述配送任务执行素材时,需即时调用配送资源终端的素材生成设备,并以所述配送任务执行点为素材对象,来生成所述配送任务执行点素材,和/或,调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材,其中,所述素材生成设备比如可以为所述配送资源终端的照片拍摄设备、视频录制设备等设备。In this embodiment, in order to avoid the fact that the delivery resources deliberately conceal the fact that the delivery task execution point is not reached when the preset arrival time is reached, and evade responsibility, the delivery task execution material generated and stored before is used as the currently generated delivery material. In the case where the task execution material is sent to the server, when the distribution resource terminal generates the distribution task execution material, it needs to immediately call the material generation device of the distribution resource terminal, and use the distribution task execution point as the material object to generate the distribution task execution point. the delivery task execution point material, and/or call the material generation device of the delivery resource terminal, and use the delivery task execution voucher as the material object to generate the delivery task execution voucher material, wherein the material generation device may be, for example, The photo shooting equipment, video recording equipment and other equipment of the distribution resource terminal.
为了进一步防止出现配送资源伪造配送任务执行素材的情况,在配送资源终端生成所述配送任务执行素材时,还需将当前时间戳写入至所述配送任务执行素材中,或者,不只以所述配送任务执行点和/或配送任务执行凭证为素材对象,而是以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,来生成所述配送任务执行素材,即在本实施例的一个可选实现方式中,所述步骤S101,即所述生成配送任务执行素材的步骤,还可被实施为:In order to further prevent the situation that the distribution resource forges the distribution task execution material, when the distribution resource terminal generates the distribution task execution material, the current time stamp needs to be written into the distribution task execution material, or, not only the The delivery task execution point and/or the delivery task execution voucher are the material objects, but the delivery task execution material is generated by using the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object , that is, in an optional implementation manner of this embodiment, the step S101, that is, the step of generating the delivery task execution material, may also be implemented as:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中;和/或,obtaining the current time stamp, and writing the current time stamp into the delivery task execution material; and/or,
以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The delivery task execution material is generated by taking the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object.
其中,所述当前时间戳指的是当前获取得到的、与网络标准时间一致的、无法接受人为修改的系统时间信息。Wherein, the current time stamp refers to the currently obtained system time information that is consistent with the network standard time and cannot accept human modification.
在本实施例的一个可选实现方式中,所述步骤S102中向服务器发送所述配送任务执行素材的步骤,可被实施为:In an optional implementation manner of this embodiment, the step of sending the delivery task execution material to the server in step S102 may be implemented as:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
为了防止配送资源使用其他到达同一配送任务执行点的配送资源终端发送所述配送任务执行素材,以掩盖在到达预设到店时间时未到达配送任务执行点等的延误事实的情况,在该实施方式中,在配送资源利用配送资源终端向服务器发送所述配送任务执行素材时,还需同时发送所述配送资源终端的标识信息,或者所述配送资源登录自己的账户,在自己的账户中利用配送资源终端向所述服务器发送所述配送任务执行素材,其中,所述配送资源终端的标识信息比如可以为配送资源终端的IP地址、终端可识别信息等可对于所述配送资源终端进行可区别性标识的信息。In order to prevent the delivery resource from using other delivery resource terminals that arrive at the same delivery task execution point to send the delivery task execution material, so as to cover up the fact that the delivery task execution point is not reached when the preset arrival time is reached, in this implementation In the method, when the distribution resource uses the distribution resource terminal to send the distribution task execution material to the server, the identification information of the distribution resource terminal also needs to be sent at the same time, or the distribution resource logs into its own account and uses it in its own account. The distribution resource terminal sends the distribution task execution material to the server, wherein the identification information of the distribution resource terminal can be, for example, the IP address of the distribution resource terminal, terminal identifiable information, etc., which can distinguish the distribution resource terminal from the distribution resource terminal. Sexual identification information.
在本实施例的一个可选实现方式中,若接收到所述服务器发送的确认所述配送资源已到达所述配送任务执行点信息,则认为所述服务器认可所述配送资源对于配送事故风险的报备,即可执行预设操作。其中,所述步骤S103中的执行预设操作的步骤,可被实施为:In an optional implementation manner of this embodiment, if the information sent by the server confirming that the delivery resource has reached the delivery task execution point is received, it is considered that the server recognizes the contribution of the delivery resource to the delivery accident risk. report, you can execute the preset operation. Wherein, the step of executing the preset operation in the step S103 may be implemented as:
向所述服务器发送事故报备请求;sending an accident reporting request to the server;
向所述服务器发送责任判定请求;sending a responsibility determination request to the server;
向所述服务器发送配送任务延时请求;或者,sending a delivery task delay request to the server; or,
向所述服务器发送地址更正请求。Send an address correction request to the server.
在所述服务器认可所述配送资源终端对于配送事故风险的报备之后,所述配送资源终端可根据实际应用的需要执行相应的预设操作,比如,向所述服务器发送事故报备请求、向所述服务器发送责任判定请求、向所述服务器发送配送任务延时请求等等,若配送资源在到达配送任务执行点后发现配送任务终止点地址是错误的,或者,配送任务终止点地址在配送资源执行配送任务的过程中发生了改变,还可向所述服务器发送地址更正请求,以获取正确的配送任务终止点地址信息。After the server approves the reporting of the delivery accident risk by the delivery resource terminal, the delivery resource terminal may perform corresponding preset operations according to the needs of the actual application, for example, send an accident reporting request to the server, send an accident reporting request to the server The server sends a responsibility determination request, sends a delivery task delay request to the server, etc., if the delivery resource finds that the delivery task termination point address is wrong after reaching the delivery task execution point, or, the delivery task termination point address is in the delivery. If a change occurs in the process of the resource executing the delivery task, an address correction request may also be sent to the server to obtain correct address information of the delivery task termination point.
在本实施例的一个可选实现方式中,所述方法还包括以下步骤:In an optional implementation manner of this embodiment, the method further includes the following steps:
响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。In response to receiving the distribution task execution point position modification information, the distribution task execution point position information is modified so that the distribution resource executes the distribution task according to the modified distribution task execution point position information.
在该实施方式中,若在所述配送任务的执行过程中,接收到配送任务执行点位置修改信息,则需根据修改后的配送任务执行点位置信息及时修正配送路线,以使所述配送资源继续执行所述配送任务。In this embodiment, if during the execution of the delivery task, the location modification information of the delivery task execution point is received, the delivery route needs to be corrected in time according to the revised location information of the delivery task execution point, so that the delivery resource Continue with the delivery task.
在本实施例的一个可选实现方式中,所述方法还包括以下步骤:In an optional implementation manner of this embodiment, the method further includes the following steps:
响应于所述预设操作达到执行时限,再次执行预设操作,直至预设操作执行次数超过预设次数阈值,其中,所述预设操作的执行时限为预先确定的。In response to the preset operation reaching the execution time limit, the preset operation is performed again until the execution times of the preset operation exceed the preset times threshold, wherein the execution time limit of the preset operation is predetermined.
为了避免在配送资源执行了预设操作且到达所述预设操作的执行时限之后,预设操作的执行条件仍然存在,比如,假设所述预设操作为向所述服务器发送事故报备请求,使得所述配送任务的相应时限延长了8分钟,即所述预设操作的执行时限为8分钟,但若此时配送资源仍然未取到待配送对象,则需再次执行预设操作。但考虑到实际应用中预设操作的执行情况,以及信息交互的通信成本,在该实施方式中,在所述预设操作达到执行时限时,可再次执行预设操作,但执行所述预设操作的次数是有限的,当预设操作执行次数超过预设次数阈值时,预设操作就不可再执行了。In order to avoid that the execution condition of the preset operation still exists after the preset operation is performed on the distribution resource and the execution time limit of the preset operation is reached, for example, assuming that the preset operation is to send an accident reporting request to the server, The corresponding time limit of the distribution task is extended by 8 minutes, that is, the execution time limit of the preset operation is 8 minutes, but if the distribution resource still does not obtain the object to be distributed at this time, the preset operation needs to be performed again. However, considering the implementation of the preset operation in practical applications and the communication cost of information exchange, in this embodiment, when the preset operation reaches the execution time limit, the preset operation can be executed again, but the preset operation is executed. The number of operations is limited, and when the number of executions of the preset operation exceeds the threshold of the preset number of times, the preset operation can no longer be executed.
图2示出根据本公开另一实施方式的数据处理方法的流程图,如图2所示,所述数据处理方法包括以下步骤S201-S203:FIG. 2 shows a flowchart of a data processing method according to another embodiment of the present disclosure. As shown in FIG. 2 , the data processing method includes the following steps S201-S203:
在步骤S201中,接收配送资源终端发送的配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;In step S201, the delivery task execution material sent by the delivery resource terminal is received, wherein the delivery task execution material includes the delivery task execution point material and/or the delivery task execution voucher material;
在步骤S202中,根据所述配送任务执行素材识别所述配送任务执行点信息;In step S202, identifying the distribution task execution point information according to the distribution task execution material;
在步骤S203中,获取当前配送任务信息,当所述配送任务执行点信息与所述当前配送任务信息相匹配时,确认所述配送资源已到达所述配送任务执行点。In step S203, the current distribution task information is acquired, and when the distribution task execution point information matches the current distribution task information, it is confirmed that the distribution resource has reached the distribution task execution point.
上文提及,随着互联网技术的发展,越来越多的服务提供商通过互联网平台来提供服务,而很多互联网服务都需要物流配送员进行配送,因此物流配送质量对于配送效率和互联网平台服务质量的提升至关重要。但在实际配送场景中,经常出现由于商家出货延迟、用户地址提供错误、用户地址临时修改等非物流配送员原因导致的配送超时问题,在这种情况下,通常只能通过人工电话沟通、申诉,或者通过物联网扫描信号的方式来确认物流配送员是否按时到达取货点或送货点,但人工电话沟通和申诉的方案证据不足,难以线上化,同时取证和核实人力成本较高,核实难度大;纯物联网扫描信号的方案经常会出现商家端或者用户端信号不稳定、覆盖不足、无可用信号等情况,难以推广,更无法有效建立订单取、送信息与实际场景之间的关联。这就导致配送超时问题难以有效追责,不利于配送服务质量的提升以及配送服务效率的提高。As mentioned above, with the development of Internet technology, more and more service providers provide services through Internet platforms, and many Internet services require logistics delivery personnel to deliver. Therefore, the quality of logistics delivery is important for delivery efficiency and Internet platform services. Quality improvement is critical. However, in actual delivery scenarios, delivery time-outs often occur due to delays in shipments by merchants, incorrect user address provision, and temporary modification of user addresses due to non-logistics delivery personnel. Appeal, or use the Internet of Things to scan signals to confirm whether the logistics courier arrives at the pick-up point or delivery point on time, but the evidence of manual telephone communication and appeal scheme is insufficient, and it is difficult to be online. At the same time, the labor cost of evidence collection and verification is high. , it is difficult to verify; the pure Internet of Things scanning signal scheme often has unstable signals at the merchant or user end, insufficient coverage, and no available signal, which is difficult to promote, and it is impossible to effectively establish the relationship between order fetching, sending information and the actual scene. association. This makes it difficult to effectively pursue accountability for the problem of delivery overtime, which is not conducive to the improvement of the quality of delivery services and the improvement of delivery service efficiency.
考虑到上述缺陷,在该实施方式中,提出一种数据处理方法,该方法基于配送资源终端发送的配送任务执行素材提取得到配送任务执行点信息,并根据配送任务执行点信息与当前配送任务信息之间的比较,确认配送资源是否已确实到达配送任务执行点。上述技术方案借助场景现场照片、视频等素材来有效建立订单取、送信息与实际场景之间的关联,从而为配送超时问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。Considering the above defects, in this embodiment, a data processing method is proposed, which extracts the delivery task execution point information based on the delivery task execution material sent by the delivery resource terminal, and obtains the delivery task execution point information according to the delivery task execution point information and the current delivery task information. Compare with each other to confirm whether the distribution resource has indeed arrived at the delivery task execution point. The above technical solutions use scene scene photos, videos and other materials to effectively establish the correlation between order fetching and delivery information and the actual scene, so as to provide a basis for accountability for the problem of delivery overtime, which is beneficial to the improvement of the quality of the delivery service and the improvement of the efficiency of the delivery service. .
在本公开一实施方式中,所述数据处理方法可适用于对于数据进行处理、与所述配送资源终端进行通信的计算机、计算设备、电子设备、服务器、服务集群等。In an embodiment of the present disclosure, the data processing method can be applied to computers, computing devices, electronic devices, servers, service clusters, etc. that process data and communicate with the distribution resource terminal.
在本实施例的一个可选实现方式中,所述配送任务执行点信息指的是与所述配送任务执行点相关的、所述配送任务执行点专属的信息,比如,若所述配送任务执行点素材为配送任务起始点素材,则所述配送任务起始点素材中需包括配送任务起始点标识部分,比如商家的店名信息、门头信息等等,此时所述配送任务执行点信息即为所述配送任务起始点的标识信息,即所述配送任务起始点的名称等唯一标识信息;当所述配送任务执行点素材为配送任务终止点素材时,所述配送任务终止点素材中需包括配送任务终止点位置信息部分,比如用户所在的小区名称、写字楼名称、楼层、门牌号等等,此时所述配送任务执行点信息即为所述配送任务终止点的位置信息,比如所述配送任务终止点的地址信息;当所述配送任务执行素材为配送任务执行凭证素材时,所述配送任务执行凭证中显示的地点信息即为所述配送任务执行点信息。In an optional implementation of this embodiment, the delivery task execution point information refers to information related to the delivery task execution point and specific to the delivery task execution point. For example, if the delivery task executes The point material is the starting point material of the delivery task, then the starting point material of the delivery task must include the identification part of the starting point of the delivery task, such as the store name information of the merchant, the information of the door head, etc. In this case, the information of the execution point of the delivery task is: The identification information of the start point of the distribution task, that is, the unique identification information such as the name of the start point of the distribution task; when the material of the execution point of the distribution task is the material of the end point of the distribution task, the material of the end point of the distribution task shall include: The location information part of the delivery task termination point, such as the name of the community where the user is located, the name of the office building, the floor, the house number, etc. At this time, the delivery task execution point information is the location information of the delivery task termination point, such as the delivery task termination point. The address information of the task termination point; when the distribution task execution material is a distribution task execution voucher material, the location information displayed in the distribution task execution voucher is the distribution task execution point information.
在本实施例的一个可选实现方式中,所述当前配送任务指的是当前正在被执行的、以所述配送任务执行点作为执行点的配送任务,所述当前配送任务信息指的是与所述当前配送任务相关的信息,其可包括以下信息中的一种或多种:配送任务起始点名称等标识信息、配送任务起始点地址或者位置信息、配送任务终止点名称等标识信息、配送任务终止点地址或者位置信息等等。In an optional implementation manner of this embodiment, the current distribution task refers to a distribution task that is currently being executed and takes the distribution task execution point as an execution point, and the current distribution task information refers to a distribution task related to The information related to the current distribution task may include one or more of the following information: identification information such as the name of the starting point of the distribution task, the address or location information of the starting point of the distribution task, the identification information such as the name of the end point of the distribution task, etc. Task termination point address or location information, etc.
在本实施例的一个可选实现方式中,所述配送任务执行点信息与所述当前配送任务信息相匹配指的是,所述配送任务执行点信息与所述当前配送任务信息相一致,也就是说,所述当前配送任务信息中包括所述配送任务执行点信息。若所述配送任务执行点信息与所述当前配送任务信息相匹配,就可认为所述配送资源已到达所述配送任务执行点,若此时或者之后商家出现出货延迟、用户出现地址提供错误或者地址临时修改等特殊情况,可允许所述配送资源利用配送资源终端进行配送任务延时请求,其中,所述配送任务延时请求可包括配送任务延时申请以及配送任务延时报备。In an optional implementation manner of this embodiment, the matching of the distribution task execution point information with the current distribution task information means that the distribution task execution point information is consistent with the current distribution task information, and also That is, the current delivery task information includes the delivery task execution point information. If the distribution task execution point information matches the current distribution task information, it can be considered that the distribution resources have reached the distribution task execution point. Or in special circumstances such as temporary address modification, the delivery resource may be allowed to use the delivery resource terminal to make a delivery task delay request, wherein the delivery task delay request may include delivery task delay application and delivery task delay report.
在本实施例的一个可选实现方式中,所述步骤S201,即接收配送资源终端发送的配送任务执行素材的步骤之前,还包括以下步骤:In an optional implementation manner of this embodiment, the step S201, that is, before the step of receiving the delivery task execution material sent by the delivery resource terminal, further includes the following steps:
响应于检测到到达预设到店时间时,所述配送资源还未到达配送任务执行点或所述待配送对象还未完成交付,向所述配送资源终端发送是否需要执行预设操作的询问消息;或者,In response to detecting that the delivery resource has not reached the delivery task execution point or the delivery of the object to be delivered has not been completed when the preset arrival time is detected, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed ;or,
响应于检测到配送任务执行点地址在配送任务执行过程中发生改变,向所述配送资源终端发送是否需要执行预设操作的询问消息。In response to detecting that the address of the delivery task execution point changes during the execution of the delivery task, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed.
上文提及,所述服务器可启动所述配送任务执行素材的生成,以提醒所述配送资源是否需要进行配送任务执行点到达或者是否需要执行预设操作的确认以便进行后续的报备流程。在该实施方式中,若服务器通过检测系统数据和配送资源终端的GPS定位信息发现预设到店时间已到,而配送资源还未到达配送任务执行点或所述配送资源还未接收到配送任务对应的待配送对象,即所述待配送对象还未完成交付,此时,为了防止出现GPS定位偏差,比如GPS定位信息显示配送资源还未到达配送任务执行点,但配送资源实际已到达配送任务执行点,或者配送资源终端信号较弱使得系统数据更新不及时,比如系统数据显示配送资源还未接收到配送任务对应的待配送对象,但配送资源实际已接收到配送任务对应的待配送对象;再或者服务器检测到配送任务执行点地址在配送任务执行过程中发生了改变,此时需向所述配送资源终端发送是否已到达配送任务执行点或者是否需要执行预设操作的询问消息,以提醒所述配送资源如有必要可申请报备。其中,所述询问消息可携带有事故通知消息、责任判定通知消息、地址更正通知消息等等,比如配送任务执行点到达超时、待配送对象获取超时等消息。As mentioned above, the server can start the generation of the delivery task execution material to remind the delivery resource whether the delivery task execution point needs to be reached or whether it needs to perform the confirmation of the preset operation for the subsequent reporting process. In this embodiment, if the server finds that the preset arrival time has come by detecting the system data and the GPS positioning information of the distribution resource terminal, the distribution resource has not yet reached the delivery task execution point or the distribution resource has not received the delivery task. The corresponding object to be delivered, that is, the object to be delivered has not yet been delivered. At this time, in order to prevent GPS positioning deviation, for example, the GPS positioning information shows that the delivery resource has not yet reached the delivery task execution point, but the delivery resource has actually reached the delivery task. The execution point, or the terminal signal of the distribution resource is weak, which makes the system data update untimely. For example, the system data shows that the distribution resource has not yet received the object to be distributed corresponding to the distribution task, but the distribution resource has actually received the object to be distributed corresponding to the distribution task; Or the server detects that the address of the delivery task execution point has changed during the execution of the delivery task, and at this time, it needs to send an inquiry message to the delivery resource terminal whether the delivery task execution point has been reached or whether a preset operation needs to be performed to remind the If necessary, the said distribution resources can be filed for reporting. The inquiry message may carry an accident notification message, a responsibility determination notification message, an address correction notification message, and the like, for example, messages such as delivery task execution point arrival time-out, to-be-delivery object acquisition time-out and other messages.
在本实施例的一个可选实现方式中,所述步骤S201,即接收配送资源终端发送的配送任务执行素材的步骤之后,还可包括以下步骤:In an optional implementation manner of this embodiment, the step S201, that is, after the step of receiving the delivery task execution material sent by the delivery resource terminal, may further include the following steps:
对于所述配送任务执行素材进行合法性审核。The legality of the delivery task execution material is checked.
为了防止出现配送资源故意掩盖在到达预设到店时间时未到达配送任务执行点等的延误事实,以逃避责任的情况,在该实施方式中,还对于所述配送任务执行素材进行合法性审核,只有通过所述合法性审核的配送任务执行素材才可执行后续流程。In order to prevent the delivery resources from deliberately covering up the fact that they did not arrive at the delivery task execution point when they reach the preset arrival time, so as to evade responsibility, in this embodiment, the legality review of the delivery task execution materials is also carried out. , only the delivery task execution material that passes the legality review can execute the subsequent process.
在本实施例的一个可选实现方式中,所述合法性审核可包括以下一种或多种审核内容:In an optional implementation manner of this embodiment, the legality audit may include one or more of the following audit contents:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材的上传时间与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the upload time of the distribution task execution material and the reception time of the distribution task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
上文提及,为了避免配送资源将之前生成并存储的配送任务执行点的素材作为当前生成的配送任务执行素材发送给服务器的情况,所述配送资源终端在生成配送任务执行素材时,需即时调用配送资源终端的素材生成设备来生成所述配送任务执行素材。因此,在该实施方式中,可通过远程检测所述配送任务执行素材是否为配送资源终端调用素材生成设备生成的来确认所述配送任务执行素材的合法性。或者,也可以通过判断所述配送任务执行素材中的当前时间戳或所述配送任务执行素材的上传时间与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值来确认所述配送任务执行素材的合法性,比如,若所述时间差小于预设时间差阈值,则可在一定程度上说明所述配送任务执行素材是即时生成的。As mentioned above, in order to avoid the situation in which the delivery resource sends the previously generated and stored material of the delivery task execution point to the server as the currently generated delivery task execution material, the delivery resource terminal needs to immediately generate the delivery task execution material. The material generation device of the delivery resource terminal is called to generate the delivery task execution material. Therefore, in this embodiment, the legitimacy of the delivery task execution material can be confirmed by remotely detecting whether the delivery task execution material is generated by the delivery resource terminal invoking the material generation device. Alternatively, it is also possible to confirm whether the current time stamp in the distribution task execution material or the time difference between the upload time of the distribution task execution material and the reception time of the distribution task execution material is less than a preset time difference threshold. The validity of the delivery task execution material, for example, if the time difference is less than a preset time difference threshold, it can be indicated that the delivery task execution material is generated in real time to a certain extent.
为了避免配送资源对之前生成并存储的配送任务执行点的素材进行再生成,比如翻拍,并将再生成得到的素材作为当前生成的配送任务执行素材发送给服务器,在该实施方式中,可检测所述配送任务执行素材中是否存在摩尔纹、黑白框等翻拍素材中常见的非法特征;和/或,所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高度相似,比如高于预设相似度阈值,来确认所述配送任务执行素材的合法性。In order to prevent the distribution resources from regenerating the previously generated and stored materials at the delivery task execution point, such as re-shooting, and sending the regenerated material to the server as the currently generated delivery task execution material, in this embodiment, it is possible to detect Whether there are illegal features commonly found in remake materials such as moiré patterns and black and white frames in the delivery task execution material; and/or, whether the similarity between the delivery task execution material and the historical delivery task execution material is highly similar, such as high A preset similarity threshold is used to confirm the legitimacy of the delivery task execution material.
上文提及,所述配送任务执行素材是为了使所述服务器确认所述配送资源是否确实已到达配送任务执行点,因此,在该实施方式中,还可通过检测所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源来确认所述配送任务执行素材的合法性。As mentioned above, the purpose of the delivery task execution material is to enable the server to confirm whether the delivery resource has indeed reached the delivery task execution point. Whether the delivery task execution point and/or the delivery task execution certificate and the delivery resource are included is to confirm the legitimacy of the delivery task execution material.
上文提及,为了防止配送资源使用其他到达同一配送任务执行点的配送资源终端发送所述配送任务执行素材的情况,在配送资源利用配送资源终端向服务器发送所述配送任务执行素材时,还需同时发送所述配送资源终端的标识信息,或者在所述配送资源终端登录自己的账户,在自己的账户中利用配送资源终端向所述服务器发送所述配送任务执行素材。因此,在该实施方式中,还可通过检测所述配送资源终端的标识信息是否为预设标识信息,和/或发送所述配送任务执行素材的账户是否为所述配送资源的所属账户来确认所述配送任务执行素材的合法性。As mentioned above, in order to prevent the delivery resource from using other delivery resource terminals that reach the same delivery task execution point to send the delivery task execution material, when the delivery resource uses the delivery resource terminal to send the delivery task execution material to the server, the The identification information of the distribution resource terminal needs to be sent at the same time, or the distribution resource terminal is logged into its own account, and the distribution task execution material is sent to the server by using the distribution resource terminal in the own account. Therefore, in this embodiment, it can also be confirmed by detecting whether the identification information of the distribution resource terminal is preset identification information, and/or whether the account that sends the distribution task execution material is the account to which the distribution resource belongs. The legality of the delivery task execution material.
在本实施例的一个可选实现方式中,所述方法还包括以下步骤:In an optional implementation manner of this embodiment, the method further includes the following steps:
当所述配送任务执行素材经合法性审核后确认为不具有合法性时,执行预设惩罚操作。When it is confirmed that the delivery task execution material is not legal after being reviewed for legality, a preset punishment operation is performed.
为了对于配送任务虚假报备的现象进行限制和控制,在该实施方式中,若经合法性审核后发现所述配送任务执行素材不具有合法性,则可对于所述配送资源执行预设惩罚操作,比如酬劳扣减惩罚等等。In order to limit and control the phenomenon of false reporting of delivery tasks, in this embodiment, if it is found that the delivery task execution material is not legal after legality review, a preset punishment operation can be performed on the delivery resource , such as remuneration deduction penalties, etc.
在本实施例的一个可选实现方式中,所述步骤S203中获取当前配送任务信息的步骤,可包括以下步骤:In an optional implementation manner of this embodiment, the step of acquiring the current delivery task information in step S203 may include the following steps:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务,得到所述当前配送任务信息。Confirming the task triggered to be executed among the assigned and uncompleted distribution tasks as the current distribution task, and obtaining the current distribution task information.
为了确认所述配送资源的当前状态,进而确认所述配送资源是否已到达某一配送任务的执行点,需要首先确认所述配送资源的当前配送任务信息,以便与通过所述配送任务执行素材识别得到的所述配送任务执行点信息相比较。考虑到配送资源在执行某一配送任务之前,通常需要对于该任务执行一个任务执行触发动作,比如点击执行或者配送按钮等等,因此在该实施方式中,首先确认所述配送资源的已分配未完成配送任务,即所述配送资源所承接的但未完成配送的配送任务;然后将所述已分配未完成配送任务中已被触发执行的任务确认为当前正在执行的所述当前配送任务,进而得到所述当前配送任务信息。In order to confirm the current state of the distribution resource, and then confirm whether the distribution resource has reached the execution point of a certain distribution task, it is necessary to first confirm the current distribution task information of the distribution resource, so as to identify it with the material that is executed through the distribution task. The obtained distribution task execution point information is compared. Considering that before a distribution resource executes a certain distribution task, it is usually necessary to perform a task execution trigger action for the task, such as clicking the execute or distribution button, etc. Therefore, in this embodiment, first confirm that the distribution resource has been allocated or not. Complete the distribution task, that is, the distribution task undertaken by the distribution resource but not completed; then confirm the task that has been triggered to be executed in the assigned uncompleted distribution task as the current distribution task currently being executed, and then Obtain the current delivery task information.
但若当前被触发执行的任务数量较多,增加了后续配送任务执行点信息匹配的复杂度,此时就需要从当前被触发执行的任务中确认与所述配送任务执行点信息对应的那个配送任务,即在本实施例的一个可选实现方式中,所述将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务的步骤,可被实施为:However, if the number of tasks that are currently triggered to be executed is large, which increases the complexity of matching the execution point information of subsequent distribution tasks, it is necessary to confirm the distribution corresponding to the execution point information of the distribution task from the tasks currently triggered to be executed. The task, that is, in an optional implementation manner of this embodiment, the step of confirming the task triggered to be executed among the assigned and uncompleted distribution tasks as the current distribution task may be implemented as:
将所述已分配未完成配送任务中被触发执行的任务确认为候选当前配送任务;Confirming the task triggered to be executed in the assigned unfinished distribution task as the candidate current distribution task;
将所述候选当前配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information in the candidate current distribution tasks is consistent with the execution point information of the distribution task is confirmed as the current distribution task.
在该实施方式中,在确认了已被触发执行的任务之后,还借助判断所述候选当前配送任务中执行点信息与所述配送任务执行点信息是否一致,来从被触发执行的任务中最终确认所述当前配送任务。此时,相当于同时也完成了后续将所述配送任务执行点信息与所述当前配送任务信息进行匹配的步骤,即同时就可以确认所述配送资源已到达所述配送任务的执行点。In this embodiment, after confirming the task that has been triggered to be executed, it is also used to determine whether the execution point information in the candidate current distribution task is consistent with the execution point information of the distribution task, so that the final task from the task triggered to be executed is determined. Confirm the current delivery task. At this time, it is equivalent to completing the subsequent step of matching the distribution task execution point information with the current distribution task information at the same time, that is, it can be confirmed that the distribution resource has reached the execution point of the distribution task at the same time.
若配送资源在执行某一配送任务之前,并不会执行一个任务执行触发动作,此时,就需要根据执行点信息来确认所述当前配送任务。即在本实施例的另一个可选实现方式中,所述步骤S203中获取当前配送任务信息的步骤,可包括以下步骤:If the distribution resource does not execute a task execution trigger action before executing a certain distribution task, at this time, the current distribution task needs to be confirmed according to the execution point information. That is, in another optional implementation manner of this embodiment, the step of acquiring the current delivery task information in step S203 may include the following steps:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned uncompleted distribution tasks is confirmed as the current distribution task.
在该实施方式中,在确认了所述配送资源的已分配未完成配送任务之后,还借助判断所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息是否一致,来从已分配未完成配送任务中确认所述当前配送任务。类似地,此时也相当于同时完成了后续将所述配送任务执行点信息与所述当前配送任务信息进行匹配的步骤,即在确认了所述当前配送任务之后,也就可以同时确认所述配送资源已到达所述配送任务的执行点。In this embodiment, after confirming the allocated and unfinished delivery tasks of the delivery resources, it is further determined whether the execution point information in the allocated and unfinished delivery tasks is consistent with the execution point information of the delivery tasks, so that the The current delivery task is confirmed in Assigned Unfinished Delivery Tasks. Similarly, at this time, it is also equivalent to completing the subsequent step of matching the information of the distribution task execution point with the current distribution task information, that is, after confirming the current distribution task, the The delivery resource has reached the execution point of the delivery task.
在该实施方式中,还包括以下步骤:In this embodiment, the following steps are also included:
获取所述配送资源的当前位置;Obtain the current location of the distribution resource;
此时,所述将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务的步骤,可被实施为:At this time, the step of confirming the distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned uncompleted distribution task as the current distribution task may be implemented as:
将所述已分配未完成配送任务中执行点信息和地址信息均与所述配送任务执行点信息和所述配送资源的当前位置一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information and address information in the assigned and unfinished distribution tasks are consistent with the distribution task execution point information and the current position of the distribution resource is confirmed as the current distribution task.
在该实施方式中,为了提高当前配送任务确认的准确性,还获取所述配送资源的当前位置,其中,所述配送资源的当前位置比如可以为所述配送资源或配送资源终端当前所在的地理位置或者定位位置,所述配送资源的当前位置可由所述配送资源终端主动发送,也可由所述配送资源终端应要求提供。而所述将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务的步骤,就可被实施为:In this embodiment, in order to improve the accuracy of the confirmation of the current distribution task, the current location of the distribution resource is also obtained, wherein the current location of the distribution resource may be, for example, the geographical location where the distribution resource or the distribution resource terminal is currently located. Position or positioning position, the current position of the distribution resource can be actively sent by the distribution resource terminal, or can be provided by the distribution resource terminal upon request. And the step of confirming the distribution task whose execution point information in the assigned uncompleted distribution task is consistent with the execution point information of the distribution task as the current distribution task can be implemented as:
将所述已分配未完成配送任务中执行点信息和地址信息均与所述配送任务执行点信息和所述配送资源的当前位置一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information and address information in the assigned and unfinished distribution tasks are consistent with the distribution task execution point information and the current position of the distribution resource is confirmed as the current distribution task.
即,将所述已分配未完成配送任务中执行点信息和地址信息与所述配送任务执行点信息和所述配送资源的当前位置进行匹配,结合所述配送任务执行点信息和所述配送资源的当前位置来确认所述当前配送任务。That is, matching the execution point information and address information in the assigned unfinished delivery task with the delivery task execution point information and the current location of the delivery resource, and combining the delivery task execution point information with the delivery resource the current location to confirm the current delivery task.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
确认所述配送资源已到达所述配送任务执行点之后,若接收到所述配送资源终端发送的配送任务延时请求,确认同意所述配送任务延时请求;若接收到所述配送资源终端发送的事故报备请求或责任判定请求,对于所述配送任务进行事故报备或者责任判定;若接收到所述配送资源终端发送的地址更正请求,对于所述配送任务执行点位置信息进行更正,并将配送任务执行点位置修改信息发送给所述配送资源终端。After confirming that the delivery resource has reached the delivery task execution point, if the delivery task delay request sent by the delivery resource terminal is received, confirm the approval of the delivery task delay request; Accident reporting request or responsibility determination request, carry out accident reporting or responsibility determination for the delivery task; if an address correction request sent by the delivery resource terminal is received, the location information of the delivery task execution point is corrected, and Sending the location modification information of the delivery task execution point to the delivery resource terminal.
上文提及,所述配送资源是否已到达所述配送任务执行点的确认是为了有效建立订单取、送信息与实际场景之间的关联,从而为配送超时等问题提供追责依据,进而提升配送服务质量及配送服务效率。因此,在该实施方式中,在确认所述配送资源已到达所述配送任务执行点之后,如果接收到所述配送资源终端发送的配送任务延时请求、事故报备请求或责任判定请求,则可认为若该配送任务出现了延时事故,则很大可能是由于商家或者用户的原因导致的,而非物流配送员原因所导致,这样就可以将上述确认过程作为证据,以支持对于所述配送资源实施免责处理。若接收到所述配送资源终端发送的地址更正请求,为了保障配送任务及时有效地进行,则需立即对于所述配送任务执行点位置信息进行更正,并将配送任务执行点位置修改信息发送给所述配送资源终端,使其根据更正后的配送任务执行点位置信息继续完成配送任务。As mentioned above, the confirmation of whether the delivery resources have reached the delivery task execution point is to effectively establish the correlation between the order fetching and delivery information and the actual scene, so as to provide a basis for accountability for problems such as delivery overtime, and further improve the Delivery service quality and delivery service efficiency. Therefore, in this embodiment, after confirming that the distribution resource has reached the distribution task execution point, if the distribution task delay request, accident reporting request or responsibility determination request sent by the distribution resource terminal is received, the It can be considered that if there is a delay accident in the delivery task, it is likely to be caused by the merchant or the user, rather than the logistics and delivery personnel. In this way, the above confirmation process can be used as evidence to support the claim. Disclaimer for distribution resources. If the address correction request sent by the distribution resource terminal is received, in order to ensure the timely and effective execution of the distribution task, the location information of the distribution task execution point needs to be corrected immediately, and the location modification information of the distribution task execution point is sent to the The distribution resource terminal is described, so that it can continue to complete the distribution task according to the corrected position information of the distribution task execution point.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。In response to receiving the modification request for the location information of the delivery task execution point, update the position information of the corresponding execution point in the current delivery task according to the new delivery task execution point position information carried in the modification request for the position information of the delivery task execution point.
上文还提及,配送超时问题还有可能是因为用户地址提供错误或者用户地址临时修改等原因,在这种情况下,需要对于所述当前配送任务中相应执行点的位置信息进行修正和更新,即若接收到所述配送任务执行点位置信息修改请求,则根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。其中,所述配送任务执行点位置信息修改请求可由用户等执行点对应主体主动发送,也可由所述执行点对应主体应要求而提供。It is also mentioned above that the problem of delivery timeout may also be caused by incorrect user address provision or temporary modification of user address. In this case, it is necessary to correct and update the location information of the corresponding execution point in the current delivery task. , that is, if a modification request for the location information of the distribution task execution point is received, the corresponding execution point position in the current distribution task is updated according to the new distribution task execution point position information carried in the distribution task execution point position information modification request. information. Wherein, the request for modifying the location information of the delivery task execution point may be actively sent by a subject corresponding to the execution point such as a user, or may be provided by the subject corresponding to the execution point upon request.
图3A示出根据本公开一实施方式的数据处理方法的应用场景示意图,如图3A所示,在该场景中,执行所述数据处理方法的主体为数据处理服务器,配送资源去商家取货,发现商家未按时准备好货物,这时需要对商家备货延迟这种状况进行报备,以促使商家加快备货、减轻配送资源的配送超时责任,同时增加配送时长,配送资源可利用配送资源终端向数据处理服务器发送包括商家店名信息或门头信息的照片,即配送任务起始点素材;数据处理服务器根据接收到的所述配送任务执行点素材识别得到所述配送任务执行点信息,即商家的店名名称,然后获取所述配送资源当前的配送任务信息,若所述配送任务执行点信息与所述当前配送任务信息相匹配,则可确认所述配送资源已到达所述配送任务执行点,此时,若接收到所述配送资源终端发送的配送任务延时请求,即配送延时报备请求,则可认为若最终该配送任务出现了延时事故,则很大可能是由于商家备货延迟的原因导致的,而非物流配送员所致,因此可确认同意所述配送任务延时请求,并将上述配送任务执行点素材作为证据,以支持对于所述配送资源实施免责处理。FIG. 3A shows a schematic diagram of an application scenario of the data processing method according to an embodiment of the present disclosure. As shown in FIG. 3A , in this scenario, the main body executing the data processing method is a data processing server, and the distribution resources go to the merchant to pick up the goods, It is found that the merchant has not prepared the goods on time. At this time, it is necessary to report the delay of the merchant's stocking, so as to prompt the merchant to speed up the stocking, reduce the delivery overtime responsibility of the delivery resources, and increase the delivery time. The delivery resources can use the delivery resource terminal to send data to the data The processing server sends a photo including the merchant's store name information or door information, that is, the starting point material of the distribution task; the data processing server recognizes and obtains the distribution task execution point information according to the received material of the distribution task execution point, that is, the merchant's store name. , and then obtain the current distribution task information of the distribution resource. If the distribution task execution point information matches the current distribution task information, it can be confirmed that the distribution resource has reached the distribution task execution point. At this time, If the delivery task delay request sent by the delivery resource terminal is received, that is, the delivery delay report request, it can be considered that if a delay accident occurs in the delivery task, it is most likely due to the delay in the merchant's stocking. It is not caused by the logistics delivery staff, so you can confirm that you agree to the delivery task delay request, and use the above delivery task execution point material as evidence to support the implementation of liability exemption processing for the delivery resources.
图3B示出根据本公开另一实施方式的数据处理方法的应用场景示意图,如图3B所示,在该场景中,执行所述数据处理方法的主体为数据处理服务器,配送资源去用户处送货,发现用户地址输入错误,或者配送过程中临时修改,这时需要对用户地址提供错误这种状况进行报备,以减轻配送资源的配送超时责任,同时增加配送时长,配送资源可利用配送资源终端向数据处理服务器发送包括所处环境位置信息的照片,比如,包括用户小区名称、用户单元、用户楼层、用户门牌号等能够识别用户地址信息的照片,即配送任务终止点素材;数据处理服务器根据接收到的所述配送任务终止点素材识别得到所述配送任务终止点信息,即用户地址信息,然后获取所述配送资源当前的配送任务信息,若所述配送任务执行点信息与所述当前配送任务信息相匹配,则可确认所述配送资源已到达所述配送任务执行点,此时,若接收到所述配送资源利用配送资源终端发送的配送任务延时请求,即配送延时报备请求,则可认为若最终该配送任务出现了延时事故,则很大可能是由于用户地址提供错误的原因导致的,而非物流配送员所致,因此可确认同意所述配送任务延时请求,并将上述配送任务执行点素材作为证据,以支持对于所述配送资源实施免责处理。FIG. 3B shows a schematic diagram of an application scenario of a data processing method according to another embodiment of the present disclosure. As shown in FIG. 3B , in this scenario, the main body executing the data processing method is a data processing server, and the distribution resources are sent to users. If it is found that the user's address is incorrectly entered, or is temporarily modified during the delivery process, it is necessary to report the situation that the user's address is incorrect, so as to reduce the delivery time-out responsibility of the delivery resources and increase the delivery time, so that the delivery resources can use the delivery resources. The terminal sends a photo including the location information of the environment to the data processing server, for example, including the user's cell name, user unit, user floor, user house number and other photos that can identify the user's address information, that is, the delivery task termination point material; the data processing server According to the received distribution task termination point material identification, the distribution task termination point information, that is, the user address information, is obtained, and then the current distribution task information of the distribution resource is acquired. If the distribution task execution point information is the same as the current distribution task If the delivery task information matches, it can be confirmed that the delivery resource has reached the delivery task execution point. At this time, if a delivery task delay request sent by the delivery resource using the delivery resource terminal is received, the delivery delay report is made. request, it can be considered that if there is a delay accident in the delivery task, it is most likely caused by the wrong user address, not the logistics delivery staff, so it can be confirmed that the delivery task delay request is approved. , and use the above-mentioned delivery task execution point material as evidence to support the implementation of liability exemption processing for the delivery resource.
图2、图3A和图3B所示及相关实施方式中涉及的技术术语和技术特征与图1所示及相关实施方式中提及的技术术语和技术特征相同或相似,对于图2、图3A和图3B所示及相关实施方式中涉及的技术术语和技术特征的解释和说明可参考上述对于图1所示及相关实施方式的解释的说明,此处不再赘述。2, 3A and 3B and the technical terms and technical features involved in the related embodiments are the same as or similar to those shown in FIG. 1 and the related embodiments. For explanations and descriptions of technical terms and technical features involved in the embodiments shown in FIG. 3B and related embodiments, reference may be made to the above-mentioned descriptions of the explanations of the embodiments shown in FIG. 1 and related embodiments, which will not be repeated here.
图4示出根据本公开另一实施方式的数据处理方法的流程图,如图4所示,所述数据处理方法包括以下步骤S401-S403:FIG. 4 shows a flowchart of a data processing method according to another embodiment of the present disclosure. As shown in FIG. 4 , the data processing method includes the following steps S401-S403:
在步骤S401中,判断配送任务的执行是否满足预设执行条件;In step S401, it is judged whether the execution of the delivery task satisfies a preset execution condition;
在步骤S402中,当所述配送任务的执行满足预设执行条件时,向服务器发送执行预设操作请求;In step S402, when the execution of the delivery task satisfies a preset execution condition, a request for executing a preset operation is sent to the server;
在步骤S403中,接收所述服务器发送的预设操作处理信息。In step S403, the preset operation processing information sent by the server is received.
上文提及,随着互联网技术的发展,越来越多的服务提供商通过互联网平台来提供服务,而很多互联网服务都需要物流配送员进行配送,因此物流配送质量对于配送效率和互联网平台服务质量的提升至关重要。但在实际配送场景中,经常出现由于商家出货延迟、用户地址提供错误、用户地址临时修改等非物流配送员原因导致的配送超时问题,在这种情况下,通常只能通过人工电话沟通、申诉,或者通过物联网扫描信号的方式来确认物流配送员是否按时到达取货点或送货点,但人工电话沟通和申诉的方案证据不足,难以线上化,同时取证和核实人力成本较高,核实难度大;纯物联网扫描信号的方案经常会出现商家端或者用户端信号不稳定、覆盖不足、无可用信号等情况,难以推广,更无法有效建立订单取、送信息与实际场景之间的关联。这就导致配送超时问题难以有效追责,不利于配送服务质量的提升以及配送服务效率的提高。As mentioned above, with the development of Internet technology, more and more service providers provide services through Internet platforms, and many Internet services require logistics delivery personnel to deliver. Therefore, the quality of logistics delivery is important for delivery efficiency and Internet platform services. Quality improvement is critical. However, in actual delivery scenarios, delivery time-outs often occur due to delays in shipments by merchants, incorrect user address provision, and temporary modification of user addresses due to non-logistics delivery personnel. Appeal, or use the Internet of Things to scan signals to confirm whether the logistics courier arrives at the pick-up point or delivery point on time, but the evidence of manual telephone communication and appeal scheme is insufficient, and it is difficult to be online. At the same time, the labor cost of evidence collection and verification is high. , it is difficult to verify; the pure Internet of Things scanning signal scheme often has unstable signals at the merchant or user end, insufficient coverage, and no available signal, which is difficult to promote, and it is impossible to effectively establish the relationship between order fetching, sending information and the actual scene. association. This makes it difficult to effectively pursue accountability for the problem of delivery overtime, which is not conducive to the improvement of the quality of delivery services and the improvement of delivery service efficiency.
考虑到上述缺陷,在该实施方式中,提出一种数据处理方法,该方法中,当配送资源终端判断配送任务的执行满足预设执行条件时,向服务器发送执行预设操作请求,以使所述服务器对于所述预设操作进行处理。上述技术方案给予配送资源或者配送资源终端请求执行预设操作的机会,从而为配送超时等问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。Considering the above-mentioned defects, in this embodiment, a data processing method is proposed. In the method, when the distribution resource terminal determines that the execution of the distribution task satisfies the preset execution condition, it sends a request for executing the preset operation to the server, so that all The server processes the preset operation. The above technical solution gives the distribution resource or the distribution resource terminal an opportunity to request to perform a preset operation, thereby providing a basis for accountability for problems such as delivery timeout, which is beneficial to the improvement of the quality of the distribution service and the improvement of the efficiency of the distribution service.
在本实施例的一个可选实现方式中,所述数据处理方法可适用于对于数据进行处理的计算机、计算设备、电子设备等与配送资源关联的配送资源终端。In an optional implementation manner of this embodiment, the data processing method may be applicable to a distribution resource terminal associated with a distribution resource, such as a computer, a computing device, an electronic device, and the like that process data.
在本实施例的一个可选实现方式中,所述预设执行条件包括以下条件中的一种或多种:In an optional implementation manner of this embodiment, the preset execution condition includes one or more of the following conditions:
配送资源在预设到店时间之前到达配送任务执行点;The delivery resources arrive at the delivery task execution point before the preset arrival time;
配送资源到达配送任务执行点的时长超过预设时长;The time for the delivery resources to reach the delivery task execution point exceeds the preset time;
到达预设到店时间时,所述配送任务对应的待配送对象未完成交付;When the preset arrival time is reached, the object to be delivered corresponding to the delivery task has not been delivered;
配送任务执行点地址错误或者在配送任务执行过程中发生改变;The address of the delivery task execution point is wrong or changed during the execution of the delivery task;
预设操作执行次数小于预设次数阈值。The execution count of the preset operation is less than the preset count threshold.
其中,所述配送资源在预设到店时间之前到达配送任务执行点,指的是所述配送资源按时到达配送任务执行点准备进行取货或送货。所述配送资源到达配送任务执行点的时长超过预设时长,指的是所述配送资源在到达配送任务执行点之后,等待的时间超过所述预设时长,其中,所述预设时长为根据实际应用的需要而预先设置的一个时间段,比如,可设置为5分钟。所述到达预设到店时间时,所述配送任务对应的待配送对象未完成交付,指的是所述配送资源按时到达配送任务执行点后,需要进行配送的待配送对象却还没有准备好,也就是说所述配送资源无法按时取到所述待配送对象,这将会影响所述配送任务的顺利执行,导致出现配送任务执行超时等事故。所述配送任务执行点地址错误或者在配送任务执行过程中发生改变,指的是所述配送任务执行点地址在配送任务建立时就发生了错误,或者在配送资源执行所述配送任务的过程中发生了改变,这也将会影响所述配送任务的顺利执行,导致出现配送任务执行超时、配送错误等事故。所述预设操作执行次数小于预设次数阈值,指的是对于配送资源终端对于预设操作请求次数的限制,考虑到配送资源在执行配送任务时每天都有可能由于非自身原因发生一次或多次的上述配送事故,但大概率不会发生太多次,因此为了避免无限次申请预设操作,增加请求处理成本,对于每一配送资源终端在预设时间段内设置了预设操作请求次数的限制,即预设次数阈值,其中,所述预设时间段可根据实际应用的需要进行设置,比如可设置为一天或者几天再或者几个小时,只要当前预设操作请求未超过所述预设次数阈值,配送资源终端就可请求执行预设操作,否则,则无法请求执行所述预设操作。Wherein, that the delivery resource arrives at the delivery task execution point before the preset arrival time means that the delivery resource arrives at the delivery task execution point on time and is ready to pick up or deliver goods. The time that the delivery resource reaches the delivery task execution point exceeds the preset time period, which means that the waiting time of the delivery resource exceeds the preset time period after reaching the delivery task execution point, wherein the preset time period is based on A time period preset according to the needs of practical applications, for example, can be set to 5 minutes. When the preset arrival time is reached, the delivery object corresponding to the delivery task has not been delivered, which means that after the delivery resource arrives at the delivery task execution point on time, the delivery object that needs to be delivered is not ready yet. , that is to say, the distribution resource cannot obtain the object to be distributed on time, which will affect the smooth execution of the distribution task, resulting in accidents such as overtime in the execution of the distribution task. The address of the delivery task execution point is incorrect or changed during the execution of the delivery task, which means that the address of the delivery task execution point is wrong when the delivery task is established, or when the delivery resource executes the delivery task. If a change occurs, this will also affect the smooth execution of the delivery task, resulting in accidents such as delivery task execution time-out, delivery error, and the like. The preset number of operations performed is less than the preset number of times threshold, which refers to the limit on the number of preset operation requests by the distribution resource terminal, considering that the distribution resource may occur once or more every day due to non-self reasons when the distribution resource performs the distribution task. The above-mentioned distribution accidents have occurred several times, but there is a high probability that they will not happen too many times. Therefore, in order to avoid unlimited applications for preset operations and increase the cost of request processing, a preset number of operation requests is set for each distribution resource terminal within a preset time period. The limit of the number of times, that is, the preset number of times threshold, wherein the preset time period can be set according to the needs of the actual application, for example, it can be set to one day or several days or several hours, as long as the current preset operation request does not exceed the With the preset number of times threshold, the resource distribution terminal can request to execute the preset operation, otherwise, it cannot request to execute the preset operation.
确定满足所述预设执行条件中的一种或多种,即可认为所述配送资源终端满足了可以向服务器发送执行预设操作请求的要求,待所述服务器对于所述预设操作请求进行处理后,再接收所述服务器发送的预设操作处理信息。It is determined that one or more of the preset execution conditions are satisfied, and it can be considered that the distribution resource terminal satisfies the requirement of sending a request for executing a preset operation to the server, and waiting for the server to execute the preset operation request. After the processing, the preset operation processing information sent by the server is received.
在本实施例的一个可选实现方式中,所述预设操作可包括以下操作中的一种或多种:In an optional implementation manner of this embodiment, the preset operation may include one or more of the following operations:
事故报备,责任判定,配送任务延时,地址更正。Accident reporting, responsibility determination, delivery task delay, address correction.
在该实现方式中,所述配送资源终端可根据实际应用的需要请求相应的预设操作,比如,请求事故报备、请求责任判定、请求配送任务延时、请求地址更正等等。In this implementation manner, the distribution resource terminal may request corresponding preset operations according to actual application requirements, such as requesting accident reporting, requesting responsibility determination, requesting delivery task delay, requesting address correction, and the like.
相应地,所述预设操作处理信息可包括以下信息中的一种或多种:Correspondingly, the preset operation processing information may include one or more of the following information:
事故报备结果信息,责任判定结果信息,配送任务延时信息,地址更正信息。Accident reporting result information, responsibility determination result information, delivery task delay information, address correction information.
在本实施例的一个可选实现方式中,在步骤S402中,向服务器发送执行预设操作请求之后,还包括:In an optional implementation manner of this embodiment, in step S402, after sending a request for executing a preset operation to the server, the method further includes:
响应于接收到所述服务器发送的配送任务执行素材上传请求,生成配送任务执行素材,并将所述配送任务执行素材发送给所述服务器,以使所述服务器根据所述配送任务执行素材确认所述执行预设操作请求的合法性,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。In response to receiving a distribution task execution material upload request sent by the server, a distribution task execution material is generated, and the distribution task execution material is sent to the server, so that the server confirms the distribution task execution material according to the distribution task execution material. The legitimacy of the above-mentioned execution of the preset operation request, wherein the delivery task execution material includes delivery task execution point material and/or delivery task execution voucher material, and the delivery task execution point material is the delivery task starting point material and/or delivery Mission end point material.
考虑到可能存在配送资源虚假操作,因此,在该实施方式中,服务器会要求所述配送资源终端上传配送任务执行素材,以对所述配送资源终端的执行预设操作请求进行审核。具体地,若配送资源终端接收到服务器发送的配送任务执行素材上传请求,则生成配送任务执行素材,并将所述配送任务执行素材发送给所述服务器,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。Considering that there may be false operations of distribution resources, in this embodiment, the server will require the distribution resource terminal to upload distribution task execution materials, so as to review the distribution resource terminal's request for executing a preset operation. Specifically, if the distribution resource terminal receives a distribution task execution material upload request sent by the server, it generates a distribution task execution material, and sends the distribution task execution material to the server, where the distribution task execution material includes delivery The task execution point material and/or the delivery task execution voucher material, the delivery task execution point material is the delivery task start point material and/or the delivery task end point material.
在本实施例的一个可选实现方式中,所述生成配送任务执行素材的步骤,可被实施为:In an optional implementation manner of this embodiment, the step of generating the delivery task execution material may be implemented as:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution voucher as a material object to generate the distribution task execution voucher material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The material generation device of the distribution resource terminal is called to generate the distribution task execution material by using the distribution task execution point and/or the distribution task execution voucher, and the distribution resource as a common material object.
在该实施方式中,为了避免配送资源故意掩盖在到达预设到店时间时未到达配送任务执行点等的延误事实,逃避责任,而将之前生成并存储的配送任务执行素材作为当前生成的配送任务执行素材发送给服务器的情况,所述配送资源终端在生成所述配送任务执行素材时,需即时调用配送资源终端的素材生成设备,并以所述配送任务执行点为素材对象,来生成所述配送任务执行点素材,和/或,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材,和/或,不只以所述配送任务执行点和/或配送任务执行凭证为素材对象,而是以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,来生成所述配送任务执行素材。In this embodiment, in order to avoid the fact that the delivery resources deliberately conceal the fact that the delivery task execution point is not reached when the preset arrival time is reached, and evade responsibility, the delivery task execution material generated and stored before is used as the currently generated delivery material. In the case where the task execution material is sent to the server, when the distribution resource terminal generates the distribution task execution material, it needs to immediately call the material generation device of the distribution resource terminal, and use the distribution task execution point as the material object to generate the distribution task execution point. the delivery task execution point material, and/or, use the delivery task execution voucher as a material object to generate the delivery task execution voucher material, and/or, not only use the delivery task execution point and/or the delivery task execution voucher The delivery task execution material is generated by using the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object.
为了进一步防止出现配送资源伪造配送任务执行素材的情况,在配送资源终端生成所述配送任务执行素材时,还需将当前时间戳写入至所述配送任务执行素材中,即在本实施例的一个可选实现方式中,所述生成配送任务执行素材的步骤,还可被实施为:In order to further prevent the situation that the distribution resource forges the distribution task execution material, when the distribution resource terminal generates the distribution task execution material, the current time stamp needs to be written into the distribution task execution material. In an optional implementation manner, the step of generating the delivery task execution material may also be implemented as:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中。Obtain the current timestamp, and write the current timestamp into the delivery task execution material.
在本实施例的一个可选实现方式中,所述将所述配送任务执行素材发送给所述服务器的步骤,可被实施为:In an optional implementation manner of this embodiment, the step of sending the delivery task execution material to the server may be implemented as:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
为了防止配送资源使用其他到达同一配送任务执行点的配送资源终端发送所述配送任务执行素材,以掩盖在到达预设到店时间时未到达配送任务执行点等的延误事实的情况,在该实施方式中,在配送资源利用配送资源终端向服务器发送所述配送任务执行素材时,还需同时发送所述配送资源终端的标识信息,或者所述配送资源登录自己的账户,在自己的账户中利用配送资源终端向所述服务器发送所述配送任务执行素材。In order to prevent the delivery resource from using other delivery resource terminals that arrive at the same delivery task execution point to send the delivery task execution material, so as to cover up the fact that the delivery task execution point is not reached when the preset arrival time is reached, in this implementation In the method, when the distribution resource uses the distribution resource terminal to send the distribution task execution material to the server, the identification information of the distribution resource terminal also needs to be sent at the same time, or the distribution resource logs into its own account and uses it in its own account. The delivery resource terminal sends the delivery task execution material to the server.
在本实施例的一个可选实现方式中,所述方法还包括以下步骤:In an optional implementation manner of this embodiment, the method further includes the following steps:
响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。In response to receiving the distribution task execution point position modification information, the distribution task execution point position information is modified so that the distribution resource executes the distribution task according to the modified distribution task execution point position information.
在该实施方式中,若在所述配送任务的执行过程中,接收到配送任务执行点位置修改信息,则需根据修改后的配送任务执行点位置信息及时修正配送路线,以使所述配送资源继续执行所述配送任务。In this embodiment, if during the execution of the delivery task, the location modification information of the delivery task execution point is received, the delivery route needs to be corrected in time according to the revised location information of the delivery task execution point, so that the delivery resource Continue with the delivery task.
图4所示及相关实施方式中涉及的技术术语和技术特征与图1、图2、图3A和图3B所示及相关实施方式中提及的技术术语和技术特征相同或相似,对于图4所示及相关实施方式中涉及的技术术语和技术特征的解释和说明可参考上述对于图1、图2、图3A和图3B所示及相关实施方式的解释的说明,此处不再赘述。The technical terms and technical features shown in FIG. 4 and related embodiments are the same or similar to those shown in FIG. 1 , FIG. 2 , FIG. 3A and FIG. 3B and mentioned in related embodiments. For explanations and descriptions of technical terms and technical features involved in the illustrated and related embodiments, reference may be made to the above-mentioned explanations for the explanations of the related embodiments shown in FIG. 1 , FIG. 2 , FIG. 3A and FIG.
图5示出根据本公开再一实施方式的数据处理方法的流程图,如图5所示,所述数据处理方法包括以下步骤S501-S503:FIG. 5 shows a flowchart of a data processing method according to still another embodiment of the present disclosure. As shown in FIG. 5 , the data processing method includes the following steps S501-S503:
在步骤S501中,接收配送资源终端发送的执行预设操作请求;In step S501, receiving a request for executing a preset operation sent by the distribution resource terminal;
在步骤S502中,根据所述执行预设操作请求确定预设操作处理结果;In step S502, a preset operation processing result is determined according to the execution preset operation request;
在步骤S503中,向配送资源终端发送预设操作处理信息。In step S503, preset operation processing information is sent to the distribution resource terminal.
上文提及,随着互联网技术的发展,越来越多的服务提供商通过互联网平台来提供服务,而很多互联网服务都需要物流配送员进行配送,因此物流配送质量对于配送效率和互联网平台服务质量的提升至关重要。但在实际配送场景中,经常出现由于商家出货延迟、用户地址提供错误、用户地址临时修改等非物流配送员原因导致的配送超时问题,在这种情况下,通常只能通过人工电话沟通、申诉,或者通过物联网扫描信号的方式来确认物流配送员是否按时到达取货点或送货点,但人工电话沟通和申诉的方案证据不足,难以线上化,同时取证和核实人力成本较高,核实难度大;纯物联网扫描信号的方案经常会出现商家端或者用户端信号不稳定、覆盖不足、无可用信号等情况,难以推广,更无法有效建立订单取、送信息与实际场景之间的关联。这就导致配送超时问题难以有效追责,不利于配送服务质量的提升以及配送服务效率的提高。As mentioned above, with the development of Internet technology, more and more service providers provide services through Internet platforms, and many Internet services require logistics delivery personnel to deliver. Therefore, the quality of logistics delivery is important for delivery efficiency and Internet platform services. Quality improvement is critical. However, in actual delivery scenarios, delivery time-outs often occur due to delays in shipments by merchants, incorrect user address provision, and temporary modification of user addresses due to non-logistics delivery personnel. Appeal, or use the Internet of Things to scan signals to confirm whether the logistics courier arrives at the pick-up point or delivery point on time, but the evidence of manual telephone communication and appeal scheme is insufficient, and it is difficult to be online. At the same time, the labor cost of evidence collection and verification is high. , it is difficult to verify; the pure Internet of Things scanning signal scheme often has unstable signals at the merchant or user end, insufficient coverage, and no available signal, which is difficult to promote, and it is impossible to effectively establish the relationship between order fetching, sending information and the actual scene. association. This makes it difficult to effectively pursue accountability for the problem of delivery overtime, which is not conducive to the improvement of the quality of delivery services and the improvement of delivery service efficiency.
考虑到上述缺陷,在该实施方式中,提出一种数据处理方法,该方法中,当服务器接收到配送资源终端发送的执行预设操作请求后,根据所述执行预设操作请求确定预设操作处理结果,并向配送资源终端发送预设操作处理信息。上述技术方案给予配送资源或者配送资源终端请求执行预设操作的机会,从而为配送超时等问题提供追责依据,有利于配送服务质量的提升以及配送服务效率的提高。Considering the above defects, in this embodiment, a data processing method is proposed. In the method, after the server receives a request for executing a preset operation sent by a distribution resource terminal, it determines a preset operation according to the request for executing a preset operation. The processing result is sent, and preset operation processing information is sent to the distribution resource terminal. The above technical solution gives the distribution resource or the distribution resource terminal an opportunity to request to perform a preset operation, thereby providing a basis for accountability for problems such as delivery timeout, which is beneficial to the improvement of the quality of the distribution service and the improvement of the efficiency of the distribution service.
在本公开一实施方式中,所述数据处理方法可适用于对于数据进行处理、与所述配送资源终端进行通信的计算机、计算设备、电子设备、服务器、服务集群等。In an embodiment of the present disclosure, the data processing method can be applied to computers, computing devices, electronic devices, servers, service clusters, etc. that process data and communicate with the distribution resource terminal.
在本公开一实施方式中,所述预设操作可包括以下操作中的一种或多种:In an embodiment of the present disclosure, the preset operation may include one or more of the following operations:
事故报备,责任判定,配送任务延时,地址更正。Accident reporting, responsibility determination, delivery task delay, address correction.
相应地,所述预设操作处理信息可包括以下信息中的一种或多种:Correspondingly, the preset operation processing information may include one or more of the following information:
事故报备结果信息,责任判定结果信息,配送任务延时信息,地址更正信息。Accident reporting result information, responsibility determination result information, delivery task delay information, address correction information.
在本实施例的一个可选实现方式中,所述步骤S502,即根据所述执行预设操作请求确定预设操作处理结果的步骤,可被实施为:In an optional implementation manner of this embodiment, the step S502, that is, the step of determining the processing result of the preset operation according to the request for executing the preset operation, may be implemented as:
判断所述执行预设操作请求对应的配送任务的执行是否满足预设执行条件,并基于判断结果根据所述执行预设操作请求确定预设操作处理结果。It is judged whether the execution of the delivery task corresponding to the execution of the preset operation request satisfies a preset execution condition, and based on the judgment result, a preset operation processing result is determined according to the execution of the preset operation request.
其中,所述预设执行条件可包括以下条件中的一种或多种:Wherein, the preset execution conditions may include one or more of the following conditions:
配送资源在到店时间之前到达配送任务执行点;The delivery resources arrive at the delivery task execution point before the store arrival time;
配送资源到达配送任务执行点的时长超过预设时长;The time for the delivery resources to reach the delivery task execution point exceeds the preset time;
到达预设到店时间时,所述配送任务对应的待配送对象未完成交付;When the preset arrival time is reached, the object to be delivered corresponding to the delivery task has not been delivered;
配送任务执行点地址错误或者在配送任务执行过程中发生改变;The address of the delivery task execution point is wrong or changed during the execution of the delivery task;
预设操作执行次数小于预设次数阈值。The execution count of the preset operation is less than the preset count threshold.
所述服务器对于预设操作处理结果的确定依赖于对于所述执行预设操作请求对应的配送任务的执行是否满足预设执行条件的判断,比如,若所述执行预设操作请求对应的配送任务的执行不满足预设执行条件,则认为所述执行预设操作请求不符合被确认的要求,若所述执行预设操作请求对应的配送任务的执行满足预设执行条件,则认为所述执行预设操作请求符合被确认的要求。The determination of the processing result of the preset operation by the server depends on the judgment of whether the execution of the delivery task corresponding to the execution of the preset operation request satisfies the preset execution condition. For example, if the execution of the preset operation request corresponds to the delivery task If the execution of the preset operation request does not meet the preset execution conditions, it is considered that the execution of the preset operation request does not meet the confirmed requirements, and if the execution of the delivery task corresponding to the execution of the preset operation request meets the preset execution conditions, it is considered that the execution The preset operation request meets the confirmed requirements.
即在本实施例的一个可选实现方式中,所述基于判断结果根据所述执行预设操作请求确定预设操作处理结果,可包括以下步骤:That is, in an optional implementation manner of this embodiment, the determination of the preset operation processing result according to the execution preset operation request based on the judgment result may include the following steps:
当所述执行预设操作请求对应的配送任务的执行不满足预设执行条件时,拒绝所述执行预设操作请求;When the execution of the delivery task corresponding to the execution of the preset operation request does not meet the preset execution condition, rejecting the execution of the preset operation request;
当所述执行预设操作请求对应的配送任务的执行满足预设执行条件时,确认所述执行预设操作请求,并执行所述预设操作。When the execution of the delivery task corresponding to the execution of the preset operation request satisfies a preset execution condition, the execution of the preset operation request is confirmed, and the preset operation is executed.
在本实施例的一个可选实现方式中,所述步骤S502,即根据所述执行预设操作请求确定预设操作处理结果的步骤之前,还可包括以下步骤:In an optional implementation manner of this embodiment, the step S502, that is, before the step of determining the processing result of the preset operation according to the execution of the preset operation request, may further include the following steps:
对于所述执行预设操作请求进行审核。Review the request for executing the preset operation.
考虑到可能存在配送资源虚假操作,因此,在该实施方式中,在根据所述执行预设操作请求确定预设操作处理结果之前,需对所述执行预设操作请求进行审核,比如,可要求所述配送资源终端上传配送任务执行素材,以确定所述执行预设操作请求的合法性。即在本实施例的一个可选实现方式中,所述对于所述执行预设操作请求进行审核的步骤,可包括以下步骤:Considering that there may be false operations of distribution resources, in this embodiment, before determining the processing result of the preset operation according to the request for executing the preset operation, the request for executing the preset operation needs to be reviewed. The delivery resource terminal uploads the delivery task execution material to determine the validity of the request for executing the preset operation. That is, in an optional implementation manner of this embodiment, the step of reviewing the request for performing the preset operation may include the following steps:
向所述配送资源终端发送配送任务执行素材上传请求;sending a distribution task execution material upload request to the distribution resource terminal;
响应于接收到所述配送资源终端发送的配送任务执行素材,根据所述配送任务执行素材确认所述执行预设操作请求的合法性;In response to receiving the delivery task execution material sent by the delivery resource terminal, confirming the validity of the request for performing the preset operation according to the delivery task execution material;
当确认所述执行预设操作请求合法时,审核通过所述执行预设操作请求,当确认所述执行预设操作请求非法时,审核拒绝所述执行预设操作请求。When it is confirmed that the request for executing the preset operation is legal, the request for executing the preset operation is reviewed and approved, and when it is confirmed that the request for executing the preset operation is illegal, the request for executing the preset operation is reviewed and rejected.
在本实施例的一个可选实现方式中,所述根据所述配送任务执行素材确认所述执行预设操作请求的合法性,被实施为根据以下信息中的一种或多种确认所述执行预设操作请求的合法性:In an optional implementation manner of this embodiment, the confirming the legitimacy of the request for executing the preset operation according to the delivery task execution material is implemented as confirming the execution according to one or more of the following information Validity of preset operation requests:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
在本实施例的一个可选实现方式中,所述方法还包括以下步骤:In an optional implementation manner of this embodiment, the method further includes the following steps:
当确认所述执行预设操作请求非法时,执行预设惩罚操作。When it is confirmed that the request for executing the preset operation is illegal, the preset punishment operation is executed.
为了对于配送任务虚假报备的现象进行限制和控制,在该实施方式中,若经审核后发现所述配送任务执行素材不具有合法性,则可对于所述配送资源执行预设惩罚操作,比如酬劳扣减惩罚等等。In order to limit and control the phenomenon of false reporting of delivery tasks, in this embodiment, if it is found that the delivery task execution materials are not legal after review, a preset punishment operation can be performed on the delivery resources, such as Remuneration deduction penalties, etc.
在本实施例的一个可选实现方式中,所述方法还可包括以下步骤:In an optional implementation manner of this embodiment, the method may further include the following steps:
响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。In response to receiving the modification request for the location information of the delivery task execution point, update the position information of the corresponding execution point in the current delivery task according to the new delivery task execution point position information carried in the modification request for the position information of the delivery task execution point.
上文还提及,配送超时问题还有可能是因为用户地址提供错误或者用户地址临时修改等原因,在这种情况下,需要对于所述当前配送任务中相应执行点的位置信息进行修正和更新,即若接收到所述配送任务执行点位置信息修改请求,则根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。其中,所述配送任务执行点位置信息修改请求可由用户等执行点对应主体主动发送,也可由所述执行点对应主体应要求而提供。It is also mentioned above that the problem of delivery timeout may also be caused by incorrect user address provision or temporary modification of user address. In this case, it is necessary to correct and update the location information of the corresponding execution point in the current delivery task. , that is, if a modification request for the location information of the distribution task execution point is received, the corresponding execution point position in the current distribution task is updated according to the new distribution task execution point position information carried in the distribution task execution point position information modification request. information. Wherein, the request for modifying the location information of the delivery task execution point may be actively sent by a subject corresponding to the execution point such as a user, or may be provided by the subject corresponding to the execution point upon request.
图5所示及相关实施方式中涉及的技术术语和技术特征与图1、图2、图3A、图3B和图4所示及相关实施方式中提及的技术术语和技术特征相同或相似,对于图5所示及相关实施方式中涉及的技术术语和技术特征的解释和说明可参考上述对于图1、图2、图3A、图3B和图4所示及相关实施方式的解释的说明,此处不再赘述。The technical terms and technical features shown in FIG. 5 and related embodiments are the same as or similar to the technical terms and technical features mentioned in FIG. 1 , FIG. 2 , FIG. 3A , FIG. 3B and FIG. 4 and related embodiments, For the explanation and description of the technical terms and technical features involved in the embodiment shown in FIG. 5 and related, reference may be made to the above description of the explanation of the embodiment shown in FIG. 1 , FIG. 2 , FIG. 3A , FIG. 3B and FIG. It will not be repeated here.
下述为本公开装置实施例,可以用于执行本公开方法实施例。The following are the apparatus embodiments of the present disclosure, which can be used to execute the method embodiments of the present disclosure.
图6示出根据本公开一实施方式的数据处理装置的结构框图,该装置可以通过软件、硬件或者两者的结合实现成为电子设备的部分或者全部。如图6所示,所述数据处理装置包括:FIG. 6 shows a structural block diagram of a data processing apparatus according to an embodiment of the present disclosure, and the apparatus may be implemented by software, hardware, or a combination of the two to become part or all of an electronic device. As shown in Figure 6, the data processing device includes:
生成模块601,被配置为生成配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;The
第一发送模块602,被配置为向服务器发送所述配送任务执行素材,以使所述服务器根据所述配送任务执行素材确认配送资源是否已到达配送任务执行点;The
执行模块603,被配置为响应于接收到所述服务器发送的确认所述配送资源已到达配送任务执行点信息,执行预设操作。The
在本实施例的一个可选实现方式中,所述生成模块被配置为:In an optional implementation manner of this embodiment, the generating module is configured as:
响应于确认配送资源在预设到店时间之前到达配送任务执行点,且确认所述配送任务满足预设条件,生成配送任务执行素材;In response to confirming that the delivery resource arrives at the delivery task execution point before the preset arrival time, and confirming that the delivery task satisfies the preset condition, generating the delivery task execution material;
其中,所述预设条件包括:Wherein, the preset conditions include:
确认到达所述预设到店时间时,所述配送任务对应的待配送对象未完成交付;或者,When it is confirmed that the preset arrival time is reached, the delivery of the to-be-delivered object corresponding to the delivery task has not been completed; or,
确认配送任务终止点地址错误或者在配送任务执行过程中发生改变。Confirm that the delivery job end point address is wrong or changed during delivery job execution.
在本实施例的一个可选实现方式中,所述生成模块被配置为:In an optional implementation manner of this embodiment, the generating module is configured as:
响应于接收到所述服务器发送的是否需要执行预设操作的询问消息,生成配送任务执行素材。In response to receiving a query message sent by the server whether a preset operation needs to be performed, a delivery task execution material is generated.
在本实施例的一个可选实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。In an optional implementation manner of this embodiment, the delivery task execution point material is the delivery task start point material and/or the delivery task end point material.
在本实施例的一个可选实现方式中,所述生成模块还被配置为:In an optional implementation manner of this embodiment, the generating module is further configured to:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材。The material generation device of the distribution resource terminal is called, and the distribution task execution voucher is used as a material object to generate the distribution task execution voucher material.
在本实施例的一个可选实现方式中,所述生成模块还被配置为:In an optional implementation manner of this embodiment, the generating module is further configured to:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中。Obtain the current timestamp, and write the current timestamp into the delivery task execution material.
在本实施例的一个可选实现方式中,所述生成模块还被配置为:In an optional implementation manner of this embodiment, the generating module is further configured to:
以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The delivery task execution material is generated by taking the delivery task execution point and/or the delivery task execution voucher, and the delivery resource as a common material object.
在本实施例的一个可选实现方式中,所述第一发送模块被配置为:In an optional implementation manner of this embodiment, the first sending module is configured to:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
在本实施例的一个可选实现方式中,所述执行模块被配置为:In an optional implementation manner of this embodiment, the execution module is configured to:
向所述服务器发送事故报备请求;sending an accident reporting request to the server;
向所述服务器发送责任判定请求;sending a responsibility determination request to the server;
向所述服务器发送配送任务延时请求;或者,sending a delivery task delay request to the server; or,
向所述服务器发送地址更正请求。Send an address correction request to the server.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第一修改模块,被配置为响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。The first modification module is configured to modify the distribution task execution point position information in response to receiving the distribution task execution point position modification information, so that the distribution resource executes the distribution according to the modified distribution task execution point position information Task.
在本实施例的一个可选实现方式中,所述执行模块还被配置为:In an optional implementation manner of this embodiment, the execution module is further configured to:
响应于所述预设操作达到执行时限,再次执行预设操作,直至预设操作执行次数超过预设次数阈值,其中,所述预设操作的执行时限为预先确定的。In response to the preset operation reaching the execution time limit, the preset operation is performed again until the execution times of the preset operation exceed the preset times threshold, wherein the execution time limit of the preset operation is predetermined.
图7示出根据本公开另一实施方式的数据处理装置的结构框图,该装置可以通过软件、硬件或者两者的结合实现成为电子设备的部分或者全部。如图7所示,所述数据处理装置包括:FIG. 7 shows a structural block diagram of a data processing apparatus according to another embodiment of the present disclosure. The apparatus may be implemented by software, hardware, or a combination of the two to become part or all of an electronic device. As shown in Figure 7, the data processing device includes:
第一接收模块701,被配置为接收配送资源终端发送的配送任务执行素材,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材;The
识别模块702,被配置为根据所述配送任务执行素材识别所述配送任务执行点信息;An
确认模块703,被配置为获取当前配送任务信息,当所述配送任务执行点信息与所述当前配送任务信息相匹配时,确认所述配送资源已到达所述配送任务执行点。The
在本实施例的一个可选实现方式中,所述第一接收模块之前,还包括:In an optional implementation manner of this embodiment, before the first receiving module, further includes:
第二发送模块,被配置为响应于检测到到达预设到店时间时,所述配送资源还未到达配送任务执行点或所述待配送对象还未完成交付,向所述配送资源终端发送是否需要执行预设操作的询问消息;或者,The second sending module is configured to, in response to detecting that the delivery resource has not reached the delivery task execution point or the delivery of the object to be delivered has not been completed when the preset arrival time is detected, send to the delivery resource terminal whether A query message that requires a preset action; or,
响应于检测到配送任务执行点地址在配送任务执行过程中发生改变,向所述配送资源终端发送是否需要执行预设操作的询问消息。In response to detecting that the address of the delivery task execution point changes during the execution of the delivery task, a query message is sent to the delivery resource terminal for whether a preset operation needs to be performed.
在本实施例的一个可选实现方式中,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材,当所述配送任务执行点素材为配送任务起始点素材时,所述配送任务执行点信息为所述配送任务起始点的标识信息,当所述配送任务执行点素材为配送任务终止点素材时,所述配送任务执行点信息为所述配送任务终止点的位置信息。In an optional implementation of this embodiment, the delivery task execution point material is the delivery task start point material and/or the delivery task end point material, and when the delivery task execution point material is the delivery task start point material, The distribution task execution point information is the identification information of the distribution task starting point, and when the distribution task execution point material is the distribution task termination point material, the distribution task execution point information is the location of the distribution task termination point information.
在本实施例的一个可选实现方式中,所述第一接收模块之后,还包括:In an optional implementation manner of this embodiment, after the first receiving module, further includes:
第一审核模块,被配置为对于所述配送任务执行素材进行合法性审核。The first review module is configured to perform legality review on the delivery task execution material.
在本实施例的一个可选实现方式中,所述合法性审核包括以下一种或多种审核内容:In an optional implementation manner of this embodiment, the legality audit includes one or more of the following audit contents:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材的上传时间与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the upload time of the distribution task execution material and the reception time of the distribution task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第一惩罚模块,被配置为当所述配送任务执行素材经合法性审核后确认为不具有合法性时,执行预设惩罚操作。The first punishment module is configured to execute a preset punishment operation when the delivery task execution material is confirmed to be invalid after legality review.
在本实施例的一个可选实现方式中,所述确认模块中获取当前配送任务信息的部分,被配置为:In an optional implementation of this embodiment, the part of the confirmation module that obtains the current delivery task information is configured as:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务,得到所述当前配送任务信息。Confirming the task triggered to be executed among the assigned and uncompleted distribution tasks as the current distribution task, and obtaining the current distribution task information.
在本实施例的一个可选实现方式中,所述将所述已分配未完成配送任务中被触发执行的任务确认为所述当前配送任务的部分,被配置为:In an optional implementation manner of this embodiment, the part of confirming the task triggered to be executed in the assigned uncompleted distribution tasks as the current distribution task is configured as:
将所述已分配未完成配送任务中被触发执行的任务确认为候选当前配送任务;Confirming the task triggered to be executed in the assigned unfinished distribution task as the candidate current distribution task;
将所述候选当前配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information in the candidate current distribution tasks is consistent with the execution point information of the distribution task is confirmed as the current distribution task.
在本实施例的一个可选实现方式中,所述确认模块中获取当前配送任务信息的部分,被配置为:In an optional implementation of this embodiment, the part of the confirmation module that obtains the current delivery task information is configured as:
获取所述配送资源的已分配未完成配送任务;Acquiring the allocated and uncompleted delivery tasks of the delivery resource;
将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned uncompleted distribution tasks is confirmed as the current distribution task.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
获取模块,被配置为获取所述配送资源的当前位置;an acquisition module, configured to acquire the current location of the distribution resource;
所述将所述已分配未完成配送任务中执行点信息与所述配送任务执行点信息一致的配送任务确认为所述当前配送任务的部分,被配置为:The part of confirming the distribution task whose execution point information is consistent with the execution point information of the distribution task in the assigned unfinished distribution task as the current distribution task is configured as:
将所述已分配未完成配送任务中执行点信息和地址信息均与所述配送任务执行点信息和所述配送资源的当前位置一致的配送任务确认为所述当前配送任务。A distribution task whose execution point information and address information in the assigned and unfinished distribution tasks are consistent with the distribution task execution point information and the current position of the distribution resource is confirmed as the current distribution task.
在本实施例的一个可选实现方式中,所述确认模块还被配置为:In an optional implementation manner of this embodiment, the confirmation module is further configured to:
若接收到所述配送资源终端发送的配送任务延时请求,确认同意所述配送任务延时请求;If receiving the delivery task delay request sent by the delivery resource terminal, confirming the approval of the delivery task delay request;
若接收到所述配送资源终端发送的事故报备请求或责任判定请求,对于所述配送任务进行事故报备或者责任判定;If an accident reporting request or responsibility determination request sent by the distribution resource terminal is received, perform accident reporting or responsibility determination for the distribution task;
若接收到所述配送资源终端发送的地址更正请求,对于所述配送任务执行点位置信息进行更正,并将配送任务执行点位置修改信息发送给所述配送资源终端。If an address correction request sent by the distribution resource terminal is received, the location information of the distribution task execution point is corrected, and the location modification information of the distribution task execution point is sent to the distribution resource terminal.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第一更新模块,被配置为响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。The first update module is configured to, in response to receiving a distribution task execution point position information modification request, update the current distribution task according to the new distribution task execution point position information carried in the distribution task execution point position information modification request. Corresponding execution point location information.
图8示出根据本公开另一实施方式的数据处理装置的结构框图,该装置可以通过软件、硬件或者两者的结合实现成为电子设备的部分或者全部。如图8所示,所述数据处理装置包括:FIG. 8 shows a structural block diagram of a data processing apparatus according to another embodiment of the present disclosure. The apparatus may be implemented by software, hardware, or a combination of the two to become part or all of an electronic device. As shown in Figure 8, the data processing device includes:
判断模块801,被配置为判断配送任务的执行是否满足预设执行条件;The
第三发送模块802,被配置为当所述配送任务的执行满足预设执行条件时,向服务器发送执行预设操作请求;The
第二接收模块803,被配置为接收所述服务器发送的预设操作处理信息。The
在本实施例的一个可选实现方式中,所述预设执行条件包括以下条件中的一种或多种:In an optional implementation manner of this embodiment, the preset execution condition includes one or more of the following conditions:
配送资源在预设到店时间之前到达配送任务执行点;The delivery resources arrive at the delivery task execution point before the preset arrival time;
配送资源到达配送任务执行点的时长超过预设时长;The time for the delivery resources to reach the delivery task execution point exceeds the preset time;
到达预设到店时间时,所述配送任务对应的待配送对象未完成交付;When the preset arrival time is reached, the object to be delivered corresponding to the delivery task has not been delivered;
配送任务执行点地址错误或者在配送任务执行过程中发生改变;The address of the delivery task execution point is wrong or changed during the execution of the delivery task;
预设操作执行次数小于预设次数阈值。The execution count of the preset operation is less than the preset count threshold.
在本实施例的一个可选实现方式中,所述第三发送模块还被配置为:In an optional implementation manner of this embodiment, the third sending module is further configured to:
响应于接收到所述服务器发送的配送任务执行素材上传请求,生成配送任务执行素材,并将所述配送任务执行素材发送给所述服务器,以使所述服务器根据所述配送任务执行素材确认所述执行预设操作请求的合法性,其中,所述配送任务执行素材包括配送任务执行点素材和/或配送任务执行凭证素材,所述配送任务执行点素材为配送任务起始点素材和/或配送任务终止点素材。In response to receiving a distribution task execution material upload request sent by the server, a distribution task execution material is generated, and the distribution task execution material is sent to the server, so that the server confirms the distribution task execution material according to the distribution task execution material. The legitimacy of the above-mentioned execution of the preset operation request, wherein the delivery task execution material includes delivery task execution point material and/or delivery task execution voucher material, and the delivery task execution point material is the delivery task starting point material and/or delivery Mission end point material.
在本实施例的一个可选实现方式中,所述生成配送任务执行素材的部分,被配置为:In an optional implementation manner of this embodiment, the part of generating the delivery task execution material is configured as:
调用配送资源终端的素材生成设备,以所述配送任务执行点为素材对象,生成所述配送任务执行点素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution point as a material object to generate the distribution task execution point material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行凭证为素材对象,生成所述配送任务执行凭证素材;和/或,Invoke the material generation device of the distribution resource terminal, and use the distribution task execution voucher as a material object to generate the distribution task execution voucher material; and/or,
调用配送资源终端的素材生成设备,以所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源为共同素材对象,生成所述配送任务执行素材。The material generation device of the distribution resource terminal is called to generate the distribution task execution material by using the distribution task execution point and/or the distribution task execution voucher, and the distribution resource as a common material object.
在本实施例的一个可选实现方式中,所述生成配送任务执行素材的部分,还被配置为:In an optional implementation manner of this embodiment, the part of generating the delivery task execution material is further configured as:
获取当前时间戳,将所述当前时间戳写入所述配送任务执行素材中。Obtain the current timestamp, and write the current timestamp into the delivery task execution material.
在本实施例的一个可选实现方式中,所述将所述配送任务执行素材发送给所述服务器的部分,被配置为:In an optional implementation manner of this embodiment, the part for sending the delivery task execution material to the server is configured as:
获取配送资源终端的标识信息,向所述服务器发送所述配送任务执行素材和所述配送资源终端的标识信息;和/或,Obtain the identification information of the distribution resource terminal, and send the distribution task execution material and the identification information of the distribution resource terminal to the server; and/or,
以所述配送资源的账户作为发送账户,向所述服务器发送所述配送任务执行素材。The delivery task execution material is sent to the server by using the account of the delivery resource as a sending account.
在本实施例的一个可选实现方式中,所述预设操作包括以下操作中的一种或多种:In an optional implementation manner of this embodiment, the preset operation includes one or more of the following operations:
事故报备,责任判定,配送任务延时,地址更正。Accident reporting, responsibility determination, delivery task delay, address correction.
在本实施例的一个可选实现方式中,所述预设操作处理信息包括以下信息中的一种或多种:In an optional implementation manner of this embodiment, the preset operation processing information includes one or more of the following information:
事故报备结果信息,责任判定结果信息,配送任务延时信息,地址更正信息。Accident reporting result information, responsibility determination result information, delivery task delay information, address correction information.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第二修改模块,被配置为响应于接收到配送任务执行点位置修改信息,对于配送任务执行点位置信息进行修改,以使所述配送资源根据修改后的配送任务执行点位置信息执行所述配送任务。The second modification module is configured to, in response to receiving the modification information of the distribution task execution point position, modify the distribution task execution point position information, so that the distribution resource executes the distribution according to the modified distribution task execution point position information Task.
图9示出根据本公开再一实施方式的数据处理装置的结构框图,该装置可以通过软件、硬件或者两者的结合实现成为电子设备的部分或者全部。如图9所示,所述数据处理装置包括:FIG. 9 shows a structural block diagram of a data processing apparatus according to still another embodiment of the present disclosure. The apparatus may be implemented by software, hardware, or a combination of the two to become part or all of an electronic device. As shown in Figure 9, the data processing device includes:
第三接收模块901,被配置为接收配送资源终端发送的执行预设操作请求;The
确定模块902,被配置为根据所述执行预设操作请求确定预设操作处理结果;A
第四发送模块903,被配置为向配送资源终端发送预设操作处理信息。The
在本实施例的一个可选实现方式中,所述预设操作包括以下操作中的一种或多种:In an optional implementation manner of this embodiment, the preset operation includes one or more of the following operations:
事故报备,责任判定,配送任务延时,地址更正。Accident reporting, responsibility determination, delivery task delay, address correction.
在本实施例的一个可选实现方式中,所述确定模块被配置为:In an optional implementation manner of this embodiment, the determining module is configured to:
判断所述执行预设操作请求对应的配送任务的执行是否满足预设执行条件,并基于判断结果根据所述执行预设操作请求确定预设操作处理结果。It is judged whether the execution of the delivery task corresponding to the execution of the preset operation request satisfies a preset execution condition, and based on the judgment result, a preset operation processing result is determined according to the execution of the preset operation request.
在本实施例的一个可选实现方式中,所述预设执行条件包括以下条件中的一种或多种:In an optional implementation manner of this embodiment, the preset execution condition includes one or more of the following conditions:
配送资源在到店时间之前到达配送任务执行点;The delivery resources arrive at the delivery task execution point before the store arrival time;
配送资源到达配送任务执行点的时长超过预设时长;The time for the delivery resources to reach the delivery task execution point exceeds the preset time;
到达预设到店时间时,所述配送任务对应的待配送对象未完成交付;When the preset arrival time is reached, the object to be delivered corresponding to the delivery task has not been delivered;
配送任务执行点地址错误或者在配送任务执行过程中发生改变;The address of the delivery task execution point is wrong or changed during the execution of the delivery task;
预设操作执行次数小于预设次数阈值。The execution count of the preset operation is less than the preset count threshold.
在本实施例的一个可选实现方式中,所述基于判断结果根据所述执行预设操作请求确定预设操作处理结果的部分,被配置为:In an optional implementation manner of this embodiment, the part of determining the processing result of the preset operation according to the request to perform the preset operation based on the judgment result is configured as:
当所述执行预设操作请求对应的配送任务的执行不满足预设执行条件时,拒绝所述执行预设操作请求;When the execution of the delivery task corresponding to the execution of the preset operation request does not meet the preset execution condition, rejecting the execution of the preset operation request;
当所述执行预设操作请求对应的配送任务的执行满足预设执行条件时,确认所述执行预设操作请求,并执行所述预设操作。When the execution of the delivery task corresponding to the execution of the preset operation request satisfies a preset execution condition, the execution of the preset operation request is confirmed, and the preset operation is executed.
在本实施例的一个可选实现方式中,所述确定模块之前,还包括:In an optional implementation manner of this embodiment, before the determining module, further includes:
第二审核模块,被配置为对于所述执行预设操作请求进行审核。The second auditing module is configured to audit the request for executing the preset operation.
在本实施例的一个可选实现方式中,所述第二审核模块被配置为:In an optional implementation manner of this embodiment, the second audit module is configured to:
向所述配送资源终端发送配送任务执行素材上传请求;sending a distribution task execution material upload request to the distribution resource terminal;
响应于接收到所述配送资源终端发送的配送任务执行素材,根据所述配送任务执行素材确认所述执行预设操作请求的合法性;In response to receiving the delivery task execution material sent by the delivery resource terminal, confirming the validity of the request for performing the preset operation according to the delivery task execution material;
当确认所述执行预设操作请求合法时,审核通过所述执行预设操作请求,当确认所述执行预设操作请求非法时,审核拒绝所述执行预设操作请求。When it is confirmed that the request for executing the preset operation is legal, the request for executing the preset operation is reviewed and approved, and when it is confirmed that the request for executing the preset operation is illegal, the request for executing the preset operation is reviewed and rejected.
在本实施例的一个可选实现方式中,所述根据所述配送任务执行素材确认所述执行预设操作请求的合法性的部分,被配置为根据以下信息中的一种或多种确认所述执行预设操作请求的合法性:In an optional implementation manner of this embodiment, the part of confirming the legitimacy of the request for executing the preset operation according to the delivery task execution material is configured to confirm the validity of the request according to one or more of the following information: The legality of the request to execute the preset operation:
所述配送任务执行素材是否为调用配送资源终端的素材生成设备生成的;Whether the delivery task execution material is generated by the material generation device that invokes the delivery resource terminal;
所述配送任务执行素材是否存在非法特征;Whether the delivery task execution material has any illegal features;
所述配送任务执行素材与历史配送任务执行素材之间的相似度是否高于预设相似度阈值;Whether the similarity between the delivery task execution material and the historical delivery task execution material is higher than a preset similarity threshold;
所述配送任务执行素材中的当前时间戳与所述配送任务执行素材的接收时间之间的时间差是否小于预设时间差阈值;Whether the time difference between the current timestamp in the delivery task execution material and the time of receipt of the delivery task execution material is less than a preset time difference threshold;
所述配送任务执行素材中是否包括所述配送任务执行点和/或配送任务执行凭证,以及所述配送资源;Whether the distribution task execution material includes the distribution task execution point and/or the distribution task execution voucher, and the distribution resource;
所述配送资源终端的标识信息是否为预设标识信息;Whether the identification information of the distribution resource terminal is preset identification information;
发送所述配送任务执行素材的账户是否为所述配送资源的账户。Whether the account that sends the delivery task execution material is the account of the delivery resource.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第二惩罚模块,被配置为当确认所述执行预设操作请求非法时,执行预设惩罚操作。The second punishment module is configured to execute the preset punishment operation when it is confirmed that the request for executing the preset operation is illegal.
在本实施例的一个可选实现方式中,还包括:In an optional implementation manner of this embodiment, it also includes:
第二更新模块,被配置为响应于接收到配送任务执行点位置信息修改请求,根据所述配送任务执行点位置信息修改请求中携带的新的配送任务执行点位置信息更新所述当前配送任务中相应执行点位置信息。The second update module is configured to, in response to receiving the request for modifying the location information of the distribution task execution point, update the current distribution task location information according to the new distribution task execution point location information carried in the request for modifying the location information of the distribution task execution point. Corresponding execution point location information.
这里需要说明:上述实施例提供的信息显示装置可实现上述各方法实施例中描述的技术方案,上述各模块或单元具体实现的原理可参见上述各方法实施例中的相应内容,此处不再赘述。It should be noted here that the information display device provided by the above embodiments can implement the technical solutions described in the above method embodiments, and the specific implementation principles of the above modules or units can refer to the corresponding content in the above method embodiments, which are not repeated here. Repeat.
本公开还公开了一种电子设备,图10示出根据本公开一实施方式的电子设备的结构框图,如图10所示,所述电子设备1000包括存储器1001和处理器1002;其中,The present disclosure also discloses an electronic device. FIG. 10 shows a structural block diagram of the electronic device according to an embodiment of the present disclosure. As shown in FIG. 10 , the
所述存储器1001用于存储一条或多条计算机指令,其中,所述一条或多条计算机指令被所述处理器1002执行以实现上述方法步骤。The
图11是适于用来实现根据本公开一实施方式的数据处理方法的计算机系统的结构示意图。FIG. 11 is a schematic structural diagram of a computer system suitable for implementing a data processing method according to an embodiment of the present disclosure.
如图11所示,计算机系统1100包括处理单元1101,其可以根据存储在只读存储器(ROM)1102中的程序或者从存储部分1108加载到随机访问存储器(RAM)1103中的程序而执行上述实施方式中的各种处理。在RAM1103中,还存储有计算机系统1100操作所需的各种程序和数据。处理单元1101、ROM1102以及RAM1103通过总线1104彼此相连。输入/输出(I/O)接口1105也连接至总线1104。As shown in FIG. 11 , the
以下部件连接至I/O接口1105:包括键盘、鼠标等的输入部分1106;包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分1107;包括硬盘等的存储部分1108;以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分1109。通信部分1109经由诸如因特网的网络执行通信处理。驱动器1110也根据需要连接至I/O接口1105。可拆卸介质1111,诸如磁盘、光盘、磁光盘、半导体存储器等等,根据需要安装在驱动器1110上,以便于从其上读出的计算机程序根据需要被安装入存储部分1108。其中,所述处理单元1101可实现为CPU、GPU、TPU、FPGA、NPU等处理单元。The following components are connected to the I/O interface 1105: an
附图中的流程图和框图,图示了按照本公开各种实施方式的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上,路程图或框图中的每个方框可以代表一个模块、程序段或代码的一部分,所述模块、程序段或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意,在有些作为替换的实现中,方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如,两个接连地表示的方框实际上可以基本并行地执行,它们有时也可以按相反的顺序执行,这依所涉及的功能而定。也要注意的是,框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合,可以用执行规定的功能或操作的专用的基于硬件的系统来实现,或者可以用专用硬件与计算机指令的组合来实现。The flowchart and block diagrams in the Figures illustrate the architecture, functionality, and operation of possible implementations of systems, methods and computer program products according to various embodiments of the present disclosure. In this regard, each block in the diagram or block diagram may represent a module, segment, or portion of code that contains one or more functions for implementing the specified logical function. executable instructions. It should also be noted that, in some alternative implementations, the functions noted in the blocks may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations, can be implemented in dedicated hardware-based systems that perform the specified functions or operations , or can be implemented in a combination of dedicated hardware and computer instructions.
描述于本公开实施方式中所涉及到的单元或模块可以通过软件的方式实现,也可以通过硬件的方式来实现。所描述的单元或模块也可以设置在处理器中,这些单元或模块的名称在某种情况下并不构成对该单元或模块本身的限定。The units or modules involved in the embodiments of the present disclosure can be implemented in software or hardware. The described units or modules may also be provided in the processor, and the names of these units or modules do not constitute a limitation on the units or modules themselves in certain circumstances.
作为另一方面,本公开还提供了一种计算机可读存储介质,该计算机可读存储介质可以是上述实施方式中所述装置中所包含的计算机可读存储介质;也可以是单独存在,未装配入设备中的计算机可读存储介质。计算机可读存储介质存储有一个或者一个以上程序,所述程序被一个或者一个以上的处理器用来执行描述于本公开的方法。As another aspect, the present disclosure also provides a computer-readable storage medium, and the computer-readable storage medium may be a computer-readable storage medium included in the apparatus described in the foregoing embodiments; A computer-readable storage medium that fits into a device. The computer-readable storage medium stores one or more programs used by one or more processors to perform the methods described in the present disclosure.
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解,本公开中所涉及的发明范围,并不限于上述技术特征的特定组合而成的技术方案,同时也应涵盖在不脱离所述发明构思的情况下,由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。The above description is merely a preferred embodiment of the present disclosure and an illustration of the technical principles employed. It should be understood by those skilled in the art that the scope of the invention involved in the present disclosure is not limited to the technical solutions formed by the specific combination of the above technical features, and should also cover the above technical features without departing from the inventive concept. Other technical solutions formed by any combination of its equivalent features. For example, a technical solution is formed by replacing the above features with the technical features disclosed in the present disclosure (but not limited to) with similar functions.
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