CN111314124A - Network problem analysis method, device, equipment and storage medium for high-speed rail network - Google Patents
Network problem analysis method, device, equipment and storage medium for high-speed rail networkDownload PDFInfo
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Abstract
Translated fromChinese
Description
Translated fromChinese技术领域technical field
本发明涉及通信技术领域，尤其涉及一种高铁网络的网络问题分析方法、装置、设备及存储介质。The present invention relates to the field of communication technologies, and in particular, to a network problem analysis method, device, equipment and storage medium of a high-speed rail network.
背景技术Background technique
随着移动互联网技术的飞速发展，用户可以随时随地的通过移动终端进行上网娱乐，尤其用户在高铁车站候车以及在乘坐高铁时，大部分用户都会通过移动终端应用高铁网络来浏览网页、浏览流媒体、聊天、玩游戏等。With the rapid development of mobile Internet technology, users can enjoy online entertainment through mobile terminals anytime, anywhere. Especially when users are waiting at high-speed railway stations or taking high-speed railways, most users will use the high-speed railway network to browse web pages and stream media through mobile terminals. , chat, play games, etc.
由于高铁网络用户较多，且80％以上处于高铁车站，服务端的客服人员在接到用户在高铁车站的投诉后需要从不同的平台获取数据，例如信令平台、感知平台、网管平台获取对应的数据，再采用表格化的关联分析方式，分析高铁网络发生网络问题的原因，通常需要至少30分钟的时间，分析效率低下，响应时间较长，导致投诉处理时效性较差，无法快速的对用户投诉进行反馈，用户满意度低。Since there are many high-speed rail network users, and more than 80% of them are located in high-speed rail stations, the customer service personnel at the service end need to obtain data from different platforms after receiving complaints from users at high-speed rail stations, such as signaling platforms, perception platforms, and network management platforms. Data, and then use the tabular correlation analysis method to analyze the causes of network problems in the high-speed rail network, which usually takes at least 30 minutes. The analysis efficiency is low, and the response time is long, resulting in poor complaint handling timeliness and inability to quickly respond to users. Complaints for feedback, low user satisfaction.
发明内容SUMMARY OF THE INVENTION
本发明实施例提供一种高铁网络的网络问题分析方法、装置、设备及存储介质，以提高高铁车站网络问题投诉的处理效率，提升投诉处理时效性，提高用户满意度。Embodiments of the present invention provide a network problem analysis method, device, equipment and storage medium for a high-speed rail network, so as to improve the processing efficiency of high-speed rail station network problem complaints, improve the timeliness of complaint processing, and improve user satisfaction.
本发明实施例的第一方面是提供一种高铁网络的网络问题分析方法，包括：A first aspect of the embodiments of the present invention is to provide a network problem analysis method for a high-speed rail network, including:
接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；Receive complaints from users on the high-speed rail network at high-speed rail stations, where the complaint requests include the user number and the time when the network problem occurred;
根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；According to the user number and the occurrence time of the network problem, obtain the information of the cell occupied by the user in the high-speed rail network from the relevant system;
根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；According to the information of the cell occupied by the user and the occurrence time of the network problem, obtain the network evaluation index information of the cell occupied by the user from a database;
将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。Inputting the network evaluation index information into a preset analysis model, analyzing the network problem of the user occupying the cell, and outputting the analysis result, so as to give feedback to the user's complaint request according to the analysis result.
在一种可能的设计中，所述将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，包括：In a possible design, inputting the network evaluation index information into a preset analysis model to analyze the network problem of the user occupying a cell includes:
将所述网络评价指标信息输入预设分析模型，根据所述网络评价指标信息以及预设阈值，确定所述网络评价指标信息中不满足所述预设阈值的指标；Inputting the network evaluation index information into a preset analysis model, and determining, according to the network evaluation index information and a preset threshold, an index in the network evaluation index information that does not meet the preset threshold;
根据不满足所述预设阈值的指标，确定所述用户占用小区发生网络问题的原因和/或影响用户感知的关键因素。According to the index that does not meet the preset threshold, the cause of the network problem in the cell occupied by the user and/or the key factor affecting the user's perception is determined.
在一种可能的设计中，所述从数据库中获取所述用户占用小区的网络评价指标信息前，还包括：In a possible design, before acquiring the network evaluation index information of the cell occupied by the user from the database, the method further includes:
实时获取所述高铁网络各小区的网络评价指标信息，并存储于所述数据库中。The network evaluation index information of each cell of the high-speed rail network is acquired in real time, and stored in the database.
在一种可能的设计中，所述网络评价指标信息包括网络关键绩效指标KPI和影响用户感知的关键质量指标KQI。In a possible design, the network evaluation index information includes a network key performance index KPI and a key quality index KQI that affects user perception.
在一种可能的设计中，所述网络评价指标信息包括网络覆盖能力、网络质量水平、用户数、无线网络PRB利用率、平均每PRB干扰水平中的至少一项指标。In a possible design, the network evaluation index information includes at least one index among network coverage capability, network quality level, number of users, wireless network PRB utilization, and average interference level per PRB.
本发明实施例的第二方面是提供一种高铁网络的网络问题分析装置，包括：A second aspect of the embodiments of the present invention is to provide a network problem analysis device for a high-speed rail network, including:
接收模块，用于接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；The receiving module is used to receive the user's complaint request for the high-speed rail network at the high-speed rail station, and the complaint request includes the user number and the time when the network problem occurs;
获取模块，用于根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；an acquisition module, configured to acquire information about a cell occupied by a user in the high-speed rail network from a related system according to the user number and the time when the network problem occurs; according to the information about the cell occupied by the user and the time when the network problem occurs, Obtain the network evaluation index information of the cell occupied by the user from the database;
分析模块，用于将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。The analysis module is configured to input the network evaluation index information into a preset analysis model, analyze the network problem of the user occupying the cell, and output the analysis result, so as to give feedback to the user's complaint request according to the analysis result.
在一种可能的设计中，所述分析模块在将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析时，用于：In a possible design, when the analysis module inputs the network evaluation index information into a preset analysis model and analyzes the network problem of the user occupying a cell, it is used to:
将所述网络评价指标信息输入预设分析模型，根据所述网络评价指标信息以及预设阈值，确定所述网络评价指标信息中不满足所述预设阈值的指标；Inputting the network evaluation index information into a preset analysis model, and determining, according to the network evaluation index information and a preset threshold, an index in the network evaluation index information that does not meet the preset threshold;
根据不满足所述预设阈值的指标，确定所述用户占用小区发生网络问题的原因和/或影响用户感知的关键因素。According to the index that does not meet the preset threshold, the cause of the network problem in the cell occupied by the user and/or the key factor affecting the user's perception is determined.
在一种可能的设计中，所述获取模块从数据库中获取所述用户占用小区的网络评价指标信息前，还用于：In a possible design, before the obtaining module obtains the network evaluation index information of the cell occupied by the user from the database, it is further used to:
实时获取所述高铁网络各小区的网络评价指标信息，并存储于所述数据库中。The network evaluation index information of each cell of the high-speed rail network is acquired in real time, and stored in the database.
在一种可能的设计中，所述网络评价指标信息包括网络关键绩效指标KPI和影响用户感知的关键质量指标KQI。In a possible design, the network evaluation index information includes a network key performance index KPI and a key quality index KQI that affects user perception.
在一种可能的设计中，所述网络评价指标信息包括网络覆盖能力、网络质量水平、用户数、无线网络PRB利用率、平均每PRB干扰水平中的至少一项指标。In a possible design, the network evaluation index information includes at least one index among network coverage capability, network quality level, number of users, wireless network PRB utilization, and average interference level per PRB.
本发明实施例的第三方面是提供一种高铁网络的网络问题分析设备，包括：A third aspect of the embodiments of the present invention is to provide a network problem analysis device for a high-speed rail network, including:
存储器；memory;
处理器；以及processor; and
计算机程序；Computer program;
其中，所述计算机程序存储在所述存储器中，并被配置为由所述处理器执行以实现如第一方面所述的方法。Wherein, the computer program is stored in the memory and configured to be executed by the processor to implement the method of the first aspect.
本发明实施例的第四方面是提供一种计算机可读存储介质，其上存储有计算机程序；A fourth aspect of the embodiments of the present invention is to provide a computer-readable storage medium on which a computer program is stored;
所述计算机程序被处理器执行时实现如第一方面所述的方法。The computer program, when executed by a processor, implements the method as described in the first aspect.
本发明实施例提供的高铁网络的网络问题分析方法、装置、设备及存储介质，通过接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。本发明实施例在用户对高铁网络投诉时只需要获取用户号码和网络问题发生时间，即可通过预设分析模型得到网络问题分析结果，简化了网络问题分析的操作，提高了分析效率，提升了投诉处理的时效性，提高用户满意度。The method, device, equipment, and storage medium for analyzing network problems of a high-speed rail network provided by the embodiments of the present invention receive a complaint request from a user on the high-speed rail network at a high-speed rail station, where the complaint request includes the user number and the time when the network problem occurs; User number and the occurrence time of the network problem, obtain the information of the cell occupied by the user in the high-speed rail network from the relevant system; according to the information of the cell occupied by the user and the occurrence time of the network problem, obtain the user occupied from the database. The network evaluation index information of the cell; input the network evaluation index information into a preset analysis model, analyze the network problem of the user occupying the cell, and output the analysis result, so as to give feedback to the user's complaint request according to the analysis result . The embodiment of the present invention only needs to obtain the user number and the occurrence time of the network problem when the user complains about the high-speed rail network, and then the network problem analysis result can be obtained through the preset analysis model, which simplifies the operation of network problem analysis, improves the analysis efficiency, and improves the The timeliness of complaint handling improves user satisfaction.
附图说明Description of drawings
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。In order to explain the embodiments of the present invention or the technical solutions in the prior art more clearly, the following briefly introduces the accompanying drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only These are some embodiments of the present invention, and for those of ordinary skill in the art, other drawings can also be obtained from these drawings without any creative effort.
图1为本发明实施例提供的高铁网络的网络问题分析方法的通信系统架构图；1 is a communication system architecture diagram of a method for analyzing network problems of a high-speed rail network according to an embodiment of the present invention;
图2为本发明一实施例提供的高铁网络的网络问题分析方法流程图；2 is a flowchart of a method for analyzing network problems of a high-speed rail network according to an embodiment of the present invention;
图3为本发明另一实施例提供的高铁网络的网络问题分析方法流程图；3 is a flowchart of a method for analyzing network problems of a high-speed rail network provided by another embodiment of the present invention;
图4为本发明一实施例提供的高铁网络的网络问题分析装置的结构图；4 is a structural diagram of an apparatus for analyzing network problems of a high-speed rail network according to an embodiment of the present invention;
图5为本发明一实施例提供的高铁网络的网络问题分析设备的结构图。FIG. 5 is a structural diagram of a network problem analysis device for a high-speed rail network according to an embodiment of the present invention.
具体实施方式Detailed ways
下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only a part of the embodiments of the present invention, but not all of the embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.
由于高铁网络用户较多，且80％以上处于高铁车站，服务端的客服人员在接到用户在高铁车站的投诉后需要从不同的平台获取数据，例如信令平台、感知平台、网管平台获取对应的数据，再采用表格化的关联分析方式，分析高铁网络发生网络问题的原因，通常需要至少30分钟的时间，分析效率低下，响应时间较长，导致投诉处理时效性较差，无法快速的对用户投诉进行反馈，用户满意度低。为了提高高铁车站网络问题投诉的处理效率，分析网络问题发生原因和/或影响用户感知的关键因素，提升投诉处理时效性，提高用户满意度，本发明实施例在对高铁网络投诉时服务端只需要获取用户号码和网络问题发生时间，根据用户号码和网络问题发生时间获取在高铁网络中用户占用小区的信息，进而从数据库中获取用户占用小区的网络评价指标信息，并输入预设分析模型，对用户占用小区网络问题进行分析，即可得到分析结果，不需要客服人员从不同的平台获取数据，简化网络问题分析操作，提高分析效率，提升投诉处理时效性，提高用户满意度。Since there are many high-speed rail network users, and more than 80% of them are located in high-speed rail stations, the customer service personnel at the service end need to obtain data from different platforms after receiving complaints from users at high-speed rail stations, such as signaling platforms, perception platforms, and network management platforms. Data, and then use the tabular correlation analysis method to analyze the causes of network problems in the high-speed rail network, which usually takes at least 30 minutes. The analysis efficiency is low, and the response time is long, resulting in poor complaint handling timeliness and inability to quickly respond to users. Complaints for feedback, low user satisfaction. In order to improve the efficiency of handling complaints about high-speed railway station network problems, analyze the causes of network problems and/or key factors affecting users' perception, improve the timeliness of complaint handling, and improve user satisfaction, the embodiment of the present invention only provides a high-speed railway network complaint service. It is necessary to obtain the user number and the occurrence time of the network problem, obtain the information of the user occupied cell in the high-speed rail network according to the user number and the occurrence time of the network problem, and then obtain the network evaluation index information of the user occupied cell from the database, and input the preset analysis model, The analysis results can be obtained by analyzing the network problems of users occupying the cell, without the need for customer service personnel to obtain data from different platforms, simplifying network problem analysis operations, improving analysis efficiency, improving the timeliness of complaint handling, and improving user satisfaction.
本发明的高铁网络的网络问题分析方法适用于如图1所示的通信系统，该通信系统包括服务端11和用户的移动终端12，用户在高铁车站使用高铁网络时出现网络问题时，可通过移动终端12向服务端11发送投诉请求，服务端11得到网络分析结果后向移动终端12进行投诉反馈；或者该通信系统包括服务端11、用户的移动终端12和客服终端13，用户在高铁车站使用高铁网络时出现网络问题时，可通过移动终端12联系客服人员，客服人员获取到用户号码和网络问题发生时间后通过客服终端13输入到服务端11。其中，服务端11可以是一台服务器，或者由若干台服务器组成的服务器集群，或者是一个云计算服务中心；用户的移动终端12可以包括智能手机、平板电脑、笔记本电脑、可穿戴设备等；客服终端13可包括与用户的移动终端12联系的设备(如固定电话、手机等)以及将获取到的用户号码和网络问题发生时间输入到服务端11的设备(如笔记本电脑、台式机等)，或者客服终端13可以为集成上述两种功能的设备，如智能手机、平板电脑等。The method for analyzing network problems of the high-speed rail network of the present invention is applicable to the communication system as shown in FIG. 1 . The communication system includes a server 11 and a user's
下面结合具体的实施例对高铁网络的网络问题分析过程进行详细的描述。The following describes the network problem analysis process of the high-speed rail network in detail with reference to specific embodiments.
图1为本发明实施例提供的高铁网络的网络问题分析方法流程图。本实施例提供了一种高铁网络的网络问题分析方法，应用于服务端，该方法具体步骤如下：FIG. 1 is a flowchart of a method for analyzing network problems of a high-speed rail network according to an embodiment of the present invention. This embodiment provides a network problem analysis method for a high-speed rail network, which is applied to the server. The specific steps of the method are as follows:
S101、接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间。S101. Receive a user's complaint request for the high-speed rail network at the high-speed rail station, where the complaint request includes the user number and the time when the network problem occurs.
在本实施例中，用户在高铁车站通过智能手机、平板电脑、笔记本电脑、可穿戴设备等移动终端上网时，当遇到网络问题时，可通过移动终端可以向服务端发起投诉请求，具体的，用户可通过移动终端向服务端发送即时信息来发起投诉请求，或者呼叫服务端客服电话通过电话进行投诉，由客服人员向用户获取用户号码和网络问题发生时间，再将用户号码和网络问题发生时间收入到服务端。在投诉时用户可以只上报用户号码和网络问题发生时间，此外也可上报其他信息，此处不再赘述。In this embodiment, when a user surfs the Internet through a mobile terminal such as a smartphone, tablet computer, notebook computer, wearable device, etc. at a high-speed rail station, when encountering a network problem, the user can initiate a complaint request to the server through the mobile terminal. , the user can send an instant message to the server through the mobile terminal to initiate a complaint request, or call the customer service number of the server to file a complaint over the phone. Time income to the server. When making a complaint, the user can only report the user number and the time when the network problem occurs, and other information can also be reported, which will not be repeated here.
S102、根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息。S102. Acquire information about a cell occupied by a user in the high-speed rail network from a related system according to the user number and the time when the network problem occurs.
在本实施例中，服务端在获取到用户号码和网络问题发生时间后，可以从相关系统通过互联网化的方式查询在网络问题发生时间用户号码在高铁网络中所占用小区(Cell)的信息和网络资源。In this embodiment, after acquiring the user number and the time when the network problem occurs, the server can query the information of the cell (Cell) occupied by the user number in the high-speed rail network at the time of the network problem through the Internet from the relevant system and Internet resources.
S103、根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息。S103. Acquire network evaluation index information of the cell occupied by the user from a database according to the information of the cell occupied by the user and the occurrence time of the network problem.
在本实施例中，服务端可实时获取高铁网络各小区的网络评价指标信息，并存储与数据库中，其中网络评价指标信息可包括网络关键绩效指标KPI(Key PerformanceIndicator)和影响用户感知的关键质量指标KQI(Key Quality Indicators)，其中KPI通常是网络层面的可监视可测量的重要参数，用于体现网络性能，而KQI主要针对不同业务提出的贴近用户感受的业务质量参数，聚焦于业务层面，是用户使用网络的业务体验质保。具体的，网络评价指标信息可包括网络覆盖能力、网络质量水平、用户数、无线网络PRB(Physical Resource Block，物理资源块)利用率、平均每PRB干扰水平中的至少一项KPI指标，其中，网络覆盖能力网络覆盖能力可采用RSRP(Reference Signal Receiving Power，参考信号接收功率)指标，网络质量水平可采用64QAM调度比例，而用户数、无线网络PRB利用率则可反映出网络负荷水平，平均每PRB干扰水平可反映出网络干扰水平；此外网络评价指标信息还可包括不同业务对应的KQI指标，例如Web(网页浏览)业务的页面相应成功率、页面时长、页面下载速度，再如流媒体业务的播放成功率、中断率、停顿次数等等，此处不再赘述。In this embodiment, the server can obtain the network evaluation index information of each cell of the high-speed rail network in real time, and store it in the database, wherein the network evaluation index information can include the network key performance indicator KPI (Key Performance Indicator) and the key quality affecting user perception. Indicator KQI (Key Quality Indicators), in which KPI is usually an important parameter that can be monitored and measured at the network level to reflect network performance, and KQI is mainly for different services. It is the service experience quality assurance of users using the network. Specifically, the network evaluation index information may include at least one KPI index among network coverage capability, network quality level, number of users, wireless network PRB (Physical Resource Block, physical resource block) utilization rate, and average interference level per PRB, wherein, Network coverage capability The network coverage capability can use the RSRP (Reference Signal Receiving Power, reference signal receiving power) indicator, the network quality level can use the 64QAM scheduling ratio, and the number of users and the wireless network PRB utilization rate can reflect the network load level. The PRB interference level can reflect the network interference level; in addition, the network evaluation index information can also include KQI indicators corresponding to different services, such as the corresponding page success rate, page duration, page download speed of the Web (web page browsing) service, and another example of streaming media services. The playback success rate, interruption rate, number of pauses, etc., will not be repeated here.
在进行网络问题分析过程中服务端获取到用户占用小区的信息以及网络问题发生时间后，可从数据库中查询预先获取到的高铁网络各小区的网络评价指标信息，从而得到用户占用小区在网络问题发生时间对应的网络评价指标信息。In the process of network problem analysis, after the server obtains the information about the cell occupied by the user and the time when the network problem occurs, it can query the pre-obtained network evaluation index information of each cell of the high-speed rail network from the database, so as to obtain the information about the network problem of the cell occupied by the user. The network evaluation index information corresponding to the occurrence time.
S104、将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。S104. Input the network evaluation index information into a preset analysis model, analyze the network problem of the user occupying a cell, and output an analysis result, so as to feed back the user's complaint request according to the analysis result.
在本实施例中，服务端可对获取到的用户占用小区在网络问题发生时间对应的网络评价指标信息进行分析，分析过程采用预设分析模型，服务端将网络评价指标信息输入预设分析模型中，通过预设分析模型进行多个维度的分析后输出用户占用小区发生网络问题的原因和/或影响用户感知的关键因素，进而可根据分析结果对所述用户投诉请求进行反馈(例如给出解决方法建议等)，也可针对网络问题的原因和/或影响用户感知的关键因素对高铁网络进行相应的优化。In this embodiment, the server can analyze the acquired network evaluation index information corresponding to the time when the network problem occurs in the cell occupied by the user. The analysis process adopts a preset analysis model, and the server inputs the network evaluation index information into the preset analysis model. , after analyzing multiple dimensions through a preset analysis model, output the reasons for the network problem in the cell occupied by the user and/or the key factors affecting the user's perception, and then the user's complaint request can be fed back according to the analysis result (for example, giving Recommendations for solutions, etc.), the high-speed rail network can also be optimized accordingly according to the causes of network problems and/or key factors affecting user perception.
在一种可选实施例中，如图3所示，S104所述的将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，具体可包括：In an optional embodiment, as shown in FIG. 3 , the step of entering the network evaluation index information into a preset analysis model in S104 to analyze the network problem of the user occupying the cell may specifically include:
S201、将所述网络评价指标信息输入预设分析模型，根据所述网络评价指标信息以及预设阈值，确定所述网络评价指标信息中不满足所述预设阈值的指标；S201. Input the network evaluation index information into a preset analysis model, and determine, according to the network evaluation index information and a preset threshold, an index in the network evaluation index information that does not meet the preset threshold;
S202、根据不满足所述预设阈值的指标，确定所述用户占用小区发生网络问题的原因和/或影响用户感知的关键因素。S202. Determine the cause of the network problem in the cell occupied by the user and/or the key factor affecting the user's perception according to the index that does not meet the preset threshold.
在本实施例中，在所述预设分析模型中对各网络评价指标信息设定阈值，例如网络覆盖能力的RSRP＜-100dbm时网络为弱覆盖，网络质量水平64QAM调度比例＜50％时网络质量差，用户数＞200时网络用户数多，无线网络PRB利用率＞80％时网络高负荷，平均每PRB干扰电平＞-110dbm时网络上行高干扰，通过预设分析模型将输入的网络评价指标信息与对应的预设阈值进行对比，确定其中不满足预设阈值的指标，从而确定用户占用小区发生网络问题的原因和/或影响用户感知的关键因素。In this embodiment, thresholds are set for each network evaluation index information in the preset analysis model. For example, when the RSRP of the network coverage capability is less than -100dbm, the network has weak coverage, and when the network quality level is 64QAM scheduling ratio <50% The quality is poor, when the number of users is greater than 200, the number of network users is large, when the PRB utilization rate of the wireless network is greater than 80%, the network is overloaded, and when the average interference level per PRB is greater than -110dbm, the network has high uplink interference. The evaluation index information is compared with the corresponding preset threshold to determine the index that does not meet the preset threshold, so as to determine the cause of the network problem in the cell occupied by the user and/or the key factor affecting the user's perception.
作为一种示例，输入的网络评价指标信息如下：RSRP＝-90dbm，64QAM调度比例为67％，用户数447，PRB利用率99.3％，平均每PRB干扰电平-116dbm，通过预设分析模型将各网络评价指标信息与对应的预设阈值进行对比，确定网络覆盖正常，网络质量正常，用户数多，网络高负载，无上行高干扰，从而确定不满足预设阈值的指标而用户数和PRB利用率，导致上网速度低的网络问题，也即用户占用小区上网速度低的网络问题的原因为网络负荷水平过大，是影响用户感知的关键因素。As an example, the input network evaluation index information is as follows: RSRP=-90dbm, the 64QAM scheduling ratio is 67%, the number of users is 447, the PRB utilization rate is 99.3%, and the average interference level per PRB is -116dbm. The information of each network evaluation index is compared with the corresponding preset threshold, and it is determined that the network coverage is normal, the network quality is normal, the number of users is large, the network is under high load, and there is no high uplink interference, so as to determine the indicators that do not meet the preset threshold, but the number of users and PRB The utilization rate leads to the network problem of low Internet access speed, that is, the reason for the network problem that the user occupies the cell with low Internet access speed is that the network load level is too large, which is a key factor affecting user perception.
本实施例提供的高铁网络的网络问题分析方法，通过接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。本实施例在用户对高铁网络投诉时只需要获取用户号码和网络问题发生时间，即可通过预设分析模型得到网络问题分析结果，简化了网络问题分析的操作，提高了分析效率，提升了投诉处理的时效性，提高用户满意度。The method for analyzing network problems of a high-speed rail network provided by this embodiment receives a complaint request from a user on the high-speed rail network at a high-speed rail station, where the complaint request includes a user number and a network problem occurrence time; according to the user number and the network problem occurrence time time, obtain the information of the cell occupied by the user in the high-speed rail network from the relevant system; according to the information of the cell occupied by the user and the occurrence time of the network problem, obtain the network evaluation index information of the cell occupied by the user from the database; The network evaluation index information is input into a preset analysis model, the network problem of the user occupying the cell is analyzed, and the analysis result is output, so as to give feedback to the user's complaint request according to the analysis result. In this embodiment, when a user complains about the high-speed rail network, he only needs to obtain the user number and the time when the network problem occurs, and then the network problem analysis result can be obtained through the preset analysis model, which simplifies the operation of network problem analysis, improves the analysis efficiency, and improves the complaints. The timeliness of processing improves user satisfaction.
图4为本发明实施例提供的高铁网络的网络问题分析装置的结构图。本实施例提供的高铁网络的网络问题分析装置可以执行高铁网络的网络问题分析方法实施例提供的处理流程，如图4所示，所述高铁网络的网络问题分析装置300包括接收模块301、获取模块302以及分析模块303。FIG. 4 is a structural diagram of an apparatus for analyzing network problems of a high-speed rail network according to an embodiment of the present invention. The apparatus for analyzing network problems of a high-speed rail network provided in this embodiment can execute the processing flow provided in the embodiment of the method for analyzing network problems of a high-speed rail network. As shown in FIG. 4 , the
接收模块301，用于接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；The receiving
获取模块302，用于根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；The obtaining
分析模块303，用于将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。The
在上述实施例的基础上，所述分析模块303在将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析时，用于：On the basis of the above embodiment, when the
将所述网络评价指标信息输入预设分析模型，根据所述网络评价指标信息以及预设阈值，确定所述网络评价指标信息中不满足所述预设阈值的指标；Inputting the network evaluation index information into a preset analysis model, and determining, according to the network evaluation index information and a preset threshold, an index in the network evaluation index information that does not meet the preset threshold;
根据不满足所述预设阈值的指标，确定所述用户占用小区发生网络问题的原因和/或影响用户感知的关键因素。According to the index that does not meet the preset threshold, the cause of the network problem in the cell occupied by the user and/or the key factor affecting the user's perception is determined.
在上述实施例的基础上，所述获取模块302从数据库中获取所述用户占用小区的网络评价指标信息前，还用于：On the basis of the above embodiment, before the obtaining
实时获取所述高铁网络各小区的网络评价指标信息，并存储于所述数据库中。The network evaluation index information of each cell of the high-speed rail network is acquired in real time, and stored in the database.
在上述实施例的基础上，所述网络评价指标信息包括网络关键绩效指标KPI和影响用户感知的关键质量指标KQI。Based on the above embodiment, the network evaluation index information includes network key performance index KPI and key quality index KQI affecting user perception.
在上述实施例的基础上，所述网络评价指标信息包括网络覆盖能力、网络质量水平、用户数、无线网络PRB利用率、平均每PRB干扰水平中的至少一项指标。Based on the above embodiment, the network evaluation index information includes at least one index among network coverage capability, network quality level, number of users, wireless network PRB utilization rate, and average interference level per PRB.
本发明实施例提供的高铁网络的网络问题分析装置可以具体用于执行上述图2-3所提供的方法实施例，具体功能此处不再赘述。The apparatus for analyzing network problems of a high-speed rail network provided by the embodiment of the present invention may be specifically configured to execute the method embodiments provided in the foregoing FIG. 2-3, and the specific functions will not be repeated here.
本发明实施例高铁网络的网络问题分析装置，通过接收用户在高铁车站对高铁网络的投诉请求，所述投诉请求包括用户号码和网络问题发生时间；根据所述用户号码和所述网络问题发生时间，从相关系统获取在所述高铁网络中用户占用小区的信息；根据所述用户占用小区的信息以及所述网络问题发生时间，从数据库中获取所述用户占用小区的网络评价指标信息；将所述网络评价指标信息输入预设分析模型，对所述用户占用小区网络问题进行分析，并输出分析结果，以根据所述分析结果对所述用户投诉请求进行反馈。本实施例在用户对高铁网络投诉时只需要获取用户号码和网络问题发生时间，即可通过预设分析模型得到网络问题分析结果，简化了网络问题分析的操作，提高了分析效率，提升了投诉处理的时效性，提高用户满意度。The device for analyzing network problems of a high-speed rail network according to an embodiment of the present invention receives a complaint request from a user on the high-speed rail network at a high-speed rail station, where the complaint request includes a user number and the time when the network problem occurs; according to the user number and the time when the network problem occurs , obtain the information of the cell occupied by the user in the high-speed rail network from the relevant system; obtain the network evaluation index information of the cell occupied by the user from the database according to the information of the cell occupied by the user and the occurrence time of the network problem; The network evaluation index information is input into a preset analysis model, the network problem of the user occupying the cell is analyzed, and the analysis result is output, so as to give feedback to the user's complaint request according to the analysis result. In this embodiment, when a user complains about the high-speed rail network, he only needs to obtain the user number and the time when the network problem occurs, and then the network problem analysis result can be obtained through the preset analysis model, which simplifies the operation of network problem analysis, improves the analysis efficiency, and improves the complaints. The timeliness of processing improves user satisfaction.
图5为本发明实施例提供的高铁网络的网络问题分析设备的结构示意图。本发明实施例提供的高铁网络的网络问题分析设备可以执行高铁网络的网络问题分析方法实施例提供的处理流程，如图5所示，高铁网络的网络问题分析设备40包括存储器41、处理器42、计算机程序和通讯接口43；其中，计算机程序存储在存储器41中，并被配置为由处理器42执行以上实施例所述的高铁网络的网络问题分析方法。FIG. 5 is a schematic structural diagram of a network problem analysis device of a high-speed rail network according to an embodiment of the present invention. The network problem analysis device for a high-speed rail network provided by the embodiment of the present invention can execute the processing flow provided by the embodiment of the method for analyzing a network problem for a high-speed rail network. As shown in FIG. 5 , the network problem analysis device 40 for a high-speed rail network includes a memory 41 and a processor 42 , a computer program, and a communication interface 43; wherein, the computer program is stored in the memory 41, and is configured to be executed by the processor 42 to perform the network problem analysis method of the high-speed rail network described in the above embodiments.
图5所示实施例的高铁网络的网络问题分析设备可用于执行上述方法实施例的技术方案，其实现原理和技术效果类似，此处不再赘述。The network problem analysis device of the high-speed rail network in the embodiment shown in FIG. 5 can be used to implement the technical solutions of the foregoing method embodiments, and the implementation principles and technical effects thereof are similar, and are not repeated here.
另外，本实施例还提供一种计算机可读存储介质，其上存储有计算机程序，所述计算机程序被处理器执行以实现上述实施例所述的高铁网络的网络问题分析方法。In addition, this embodiment also provides a computer-readable storage medium on which a computer program is stored, and the computer program is executed by a processor to implement the method for analyzing network problems of a high-speed rail network described in the foregoing embodiments.
在本发明所提供的几个实施例中，应该理解到，所揭露的装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。In the several embodiments provided by the present invention, it should be understood that the disclosed apparatus and method may be implemented in other manners. For example, the apparatus embodiments described above are only illustrative. For example, the division of the units is only a logical function division. In actual implementation, there may be other division methods. For example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored, or not implemented. On the other hand, the shown or discussed mutual coupling or direct coupling or communication connection may be through some interfaces, indirect coupling or communication connection of devices or units, and may be in electrical, mechanical or other forms.
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。The units described as separate components may or may not be physically separated, and components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution in this embodiment.
另外，在本发明各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用硬件加软件功能单元的形式实现。In addition, each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically alone, or two or more units may be integrated into one unit. The above-mentioned integrated unit may be implemented in the form of hardware, or may be implemented in the form of hardware plus software functional units.
上述以软件功能单元的形式实现的集成的单元，可以存储在一个计算机可读取存储介质中。上述软件功能单元存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)或处理器(processor)执行本发明各个实施例所述方法的部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(Read-Only Memory，ROM)、随机存取存储器(Random Access Memory，RAM)、磁碟或者光盘等各种可以存储程序代码的介质。The above-mentioned integrated units implemented in the form of software functional units can be stored in a computer-readable storage medium. The above-mentioned software functional unit is stored in a storage medium, and includes several instructions to cause a computer device (which may be a personal computer, a server, or a network device, etc.) or a processor (processor) to execute the methods described in the various embodiments of the present invention. some steps. The aforementioned storage medium includes: U disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), random access memory (Random Access Memory, RAM), magnetic disk or optical disk and other media that can store program codes .
本领域技术人员可以清楚地了解到，为描述的方便和简洁，仅以上述各功能模块的划分进行举例说明，实际应用中，可以根据需要而将上述功能分配由不同的功能模块完成，即将装置的内部结构划分成不同的功能模块，以完成以上描述的全部或者部分功能。上述描述的装置的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。Those skilled in the art can clearly understand that, for the convenience and brevity of the description, only the division of the above functional modules is used for illustration. The internal structure is divided into different functional modules to complete all or part of the functions described above. For the specific working process of the apparatus described above, reference may be made to the corresponding process in the foregoing method embodiments, and details are not described herein again.
最后应说明的是：以上各实施例仅用以说明本发明的技术方案，而非对其限制；尽管参照前述各实施例对本发明进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分或者全部技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本发明各实施例技术方案的范围。Finally, it should be noted that the above embodiments are only used to illustrate the technical solutions of the present invention, but not to limit them; although the present invention has been described in detail with reference to the foregoing embodiments, those of ordinary skill in the art should understand that: The technical solutions described in the foregoing embodiments can still be modified, or some or all of the technical features thereof can be equivalently replaced; and these modifications or replacements do not make the essence of the corresponding technical solutions deviate from the technical solutions of the embodiments of the present invention. scope.
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