技术领域Technical field
本发明属于电力系统领域，尤其是涉及一种基于多维地图的民生服务移动应用平台系统及其使用方法。The invention belongs to the field of electric power systems, and in particular relates to a multi-dimensional map-based people's livelihood service mobile application platform system and its use method.
背景技术Background technique
随着“互联网+”时代的来临，互联网的应用不仅改变着人们的生活，也为各级政府窗口部门服务便利化、智能化提供了新的手段。各类互联网民生服务管理平台、移动客户端已成为公众便捷办理民生业务的“掌中宝”。“互联网+”为人民群众获取民生服务带来了极大的便利，同时也衍生出一系列的困难和挑战。With the advent of the "Internet +" era, the application of the Internet not only changes people's lives, but also provides new means for the convenience and intelligence of government window departments at all levels. Various Internet people's livelihood service management platforms and mobile clients have become "treasures in the palm of your hand" for the public to conveniently handle people's livelihood services. "Internet +" has brought great convenience to the people's access to livelihood services, but it has also created a series of difficulties and challenges.
由于政府机关的各项政务规定不一，而在具体民生服务实践中，涉及各类、各级政策的解读和执行，导致现有民生服务目录繁冗、业务名称晦涩，使得群众很难准确、便捷地找出所需的查询或办理业务，并且采用“表单填写式”使用方式，限制了部分用户的使用权利，造成使用人群的普遍适用性低，用户体验差，现有民生服务管理平台使用率偏低、资源整体效率低、运营工作量大、行政成本高。Due to the different government regulations of government agencies, and the implementation of specific people's livelihood services involves the interpretation and implementation of various types and levels of policies, the existing directory of people's livelihood services is cumbersome and the business names are obscure, making it difficult for the masses to be accurate and convenient to easily find the required inquiries or services, and adopt a "form-filling" usage method, which limits the use rights of some users, resulting in low general applicability to the user population, poor user experience, and low utilization rate of the existing people's livelihood service management platform On the low side, the overall resource efficiency is low, the operational workload is heavy, and the administrative costs are high.
发明内容Contents of the invention
本发明的目的是提供一种结构简单、操作简单、可基于多维地图使群众快速办理所需政务的基于多维地图的民生服务移动应用平台系统。The purpose of the present invention is to provide a multi-dimensional map-based people's livelihood service mobile application platform system that has a simple structure and simple operation and can enable the masses to quickly handle required government affairs based on the multi-dimensional map.
本发明的技术方案如下：The technical solution of the present invention is as follows:
一种基于多维地图的民生服务移动应用平台系统，所述平台系统包括通过网络连接的移动客户端、民生服务管理平台、地图服务平台和多个民生服务站点，所述民生服务管理平台和地图服务平台与所述移动客户端及民生服务站点通讯连接；A people's livelihood service mobile application platform system based on a multi-dimensional map. The platform system includes a mobile client, a people's livelihood service management platform, a map service platform and multiple people's livelihood service sites connected through a network. The people's livelihood service management platform and map services The platform communicates with the mobile client and the people's livelihood service site;
所述移动客户端，用于通过用户登录实时获取用户信息并存储，用户在所述移动客户端输入需求查询民生服务信息，生成用户所需的业务请求并发送至民生服务管理平台；The mobile client is used to obtain and store user information in real time through user login. The user inputs requirements on the mobile client to query people's livelihood service information, generates the business requests required by the user and sends them to the people's livelihood service management platform;
所述地图服务平台，用于存储多层不同业务功能的业务地图，每一层业务地图代表一张具体的地图，在每一层业务地图上根据业务办理的权责属性设置对应业务的民生服务站点，并根据所述业务请求匹配所述民生服务站点；The map service platform is used to store multiple layers of business maps with different business functions. Each layer of the business map represents a specific map. On each layer of the business map, the livelihood services corresponding to the business are set according to the rights and responsibilities of the business processing. site, and match the people's livelihood service site according to the business request;
所述民生服务管理平台，用于与所述民生服务站点通信，监控所述民生服务站点的运行状态，接收用户所需的所述业务请求，调用所述移动客户端的GPS功能结合地图服务平台中相对应业务请求的业务地图信息匹配出与该业务请求的所在区域相对应的民生服务站点，依据用户的选择处理生成预约订单并发送至民生服务站点，并根据民生服务站点的位置信息为用户提供导航；The people's livelihood service management platform is used to communicate with the people's livelihood service site, monitor the operating status of the people's livelihood service site, receive the service request required by the user, and call the GPS function of the mobile client in combination with the map service platform The business map information corresponding to the business request matches the people's livelihood service site corresponding to the area where the business request is located, and the reservation order is generated according to the user's selection and sent to the people's livelihood service site, and provides the user with information based on the location information of the people's livelihood service site navigation;
所述民生服务站点，用于为用户办理服务业务的营业点，通过民生服务管理平台监控民生服务站点的运行状态，推算出用户所需的办理时间，生成预计服务信息并通过民生服务管理平台反馈至移动客户端。The people's livelihood service site is a business point used to handle service business for users. It monitors the operating status of the people's livelihood service site through the people's livelihood service management platform, calculates the processing time required by the user, generates estimated service information and provides feedback through the people's livelihood service management platform. to mobile clients.
在上述技术方案中，所述平台系统还包括实时监督管理模块和分组图层管理模块，所述民生服务站点通过实时监督管理模块与移动客户端通讯连接，所述地图服务平台通过分组图层管理模块与移动客户端通信连接，所述地图服务平台以电子图层为软件基础，通过分组图层管理模块将电子地图图层分组表达为工作地图和背景地图。In the above technical solution, the platform system also includes a real-time supervision and management module and a grouped layer management module. The people's livelihood service site communicates with the mobile client through the real-time supervision and management module. The map service platform communicates with the mobile client through the grouped layer management module. The layer management module is communicatively connected with the mobile client. The map service platform uses electronic layers as the software basis and expresses the electronic map layer groups into working maps and background maps through the grouped layer management module.
在上述技术方案中，所述民生服务管理平台包括用户信息服务器、民生服务站点实时信息服务器、GIS信息服务器、信息处理服务器和通信服务器，所述用户信息服务器、民生服务站点实时信息服务器、GIS信息服务器分别与信息处理服务器双向信号电连接，所述信息处理服务器与通信服务器双向信号电连接；In the above technical solution, the people's livelihood service management platform includes a user information server, a people's livelihood service site real-time information server, a GIS information server, an information processing server and a communication server. The user information server, people's livelihood service site real-time information server, GIS information The servers are respectively electrically connected with the information processing server with bidirectional signals, and the information processing server is electrically connected with the communication server with bidirectional signals;
所述用户信息服务器用于存储用户的ID账号、账号注册信息、消息通讯和基于用户的个人社交关系；The user information server is used to store the user's ID account, account registration information, message communication and user-based personal social relationships;
所述民生服务站点实时信息服务器用于存储各民生服务站点的名称、地址、民生服务站点内实时业务处理数、民生服务站点内被预约的信息、民生服务站点内未被预约的时间段内的实时信息；The real-time information server of people's livelihood service sites is used to store the name and address of each people's livelihood service site, the number of real-time business processes in the people's livelihood service site, the information reserved in the people's livelihood service site, and the time period in the people's livelihood service site that has not been reserved. Real-time information;
所述GIS信息服务器用于存储在地图上标注显示的各个民生服务站点的名称、地址；The GIS information server is used to store the names and addresses of various livelihood service sites marked and displayed on the map;
所述信息处理服务器用于对各类信息进行实时处理；The information processing server is used to process various types of information in real time;
所述通信服务器用于民生服务管理平台与地图服务平台及民生服务站点通信。The communication server is used for communication between the people's livelihood service management platform, the map service platform and the people's livelihood service site.
在上述技术方案中，所述信息处理服务器包括核心处理模块和推送模块；In the above technical solution, the information processing server includes a core processing module and a push module;
所述核心处理模块用于根据业务地图、移动用户端实时位置、账号注册信息及所对应的民生服务站点实时业务处理状态，处理生成适合该用户业务请求的可行性推荐方案列表；The core processing module is used to process and generate a list of feasible recommended solutions suitable for the user's business request based on the business map, real-time location of the mobile client, account registration information and the corresponding real-time business processing status of the people's livelihood service site;
所述推送模块用于用户在所述可行性推荐方案列表中选择，处理生成预约订单并发送至民生服务站点或移动客户端。The push module is used for users to select from the list of feasible recommended solutions, process and generate reservation orders and send them to people's livelihood service sites or mobile clients.
在上述技术方案中，所述民生服务管理平台还设有GIS外延数据接口以用于与第三方服务接口或政府信息平台接口连接。In the above technical solution, the people's livelihood service management platform is also equipped with a GIS extension data interface for connecting with a third-party service interface or a government information platform interface.
在上述技术方案中，所述移动客户端上安装有APP应用，用于输入并发送用户需求信息，并接收所述民生服务管理平台发送的指令并做出响应。In the above technical solution, the mobile client is installed with an APP application for inputting and sending user demand information, and receiving and responding to instructions sent by the people's livelihood service management platform.
在上述技术方案中，所述业务请求包括业务信息、用户信息、位置信息和时间信息。In the above technical solution, the service request includes service information, user information, location information and time information.
在上述技术方案中，所述平台系统的编程语言为JAVA或.NET，支持IOS或Android平台。In the above technical solution, the programming language of the platform system is JAVA or .NET, and supports IOS or Android platforms.
本发明的另一个目的是提供一种利用民生服务移动应用平台系统的使用方法，包括以下步骤：Another object of the present invention is to provide a method of using the people's livelihood service mobile application platform system, which includes the following steps:
(1)用户发送服务请求：用户预先在移动客户端的APP应用进行注册，输入用户的户籍所在地、常住地和工作地，在注册完成后登录APP应用，用户在APP应用中输入需求，查询出相应的民生服务信息，根据需求的类型判断出相应的业务类型，并根据业务类型生成业务请求；(1) The user sends a service request: The user registers in the APP application of the mobile client in advance, enters the user's registered place of residence, permanent residence and work place, logs in to the APP application after the registration is completed, the user enters the requirements in the APP application, and queries the corresponding Livelihood service information, determine the corresponding business type based on the type of demand, and generate business requests based on the business type;
(2)服务请求的分析与推荐：民生服务管理平台在接收该业务请求后，根据用户的所述移动客户端的业务请求、该用户的当前地理位置及注册时的信息，通过地图服务平台访问对应业务图层的地图，进行分析并处理生成线上或线下办理业务的可行性推荐列表，并将该可行性推荐列表发送至用户的移动客户端上；(2) Analysis and recommendation of service requests: After receiving the business request, the people's livelihood service management platform will access the corresponding service through the map service platform based on the user's mobile client's business request, the user's current geographical location and registration information. Analyze and process the map of the business layer to generate a feasible recommendation list for online or offline business processing, and send the feasible recommendation list to the user's mobile client;
(3)用户选择办理方式：用户根据自身情况并结合所述可行性推荐列表来判断选择进行线上办理通道或线下办理通道，若用户选择线上办理，则通过APP应用访问办理相关业务的网站；若用户选择线下办理，则民生服务管理平台调用可行性推荐列表的信息，匹配出与用户当前实时位置及该业务请求的所在区域的多个民生服务站点，向用户的移动客户端推送民生服务站点推荐排序表；(3) The user chooses the processing method: The user determines whether to choose the online processing channel or the offline processing channel based on his own situation and the feasibility recommendation list. If the user chooses to handle online, he will access the relevant business through the APP application. website; if the user chooses to apply offline, the people's livelihood service management platform calls the information of the feasibility recommendation list, matches the user's current real-time location and the multiple people's livelihood service sites in the area where the service request is located, and pushes it to the user's mobile client Recommended ranking list of people’s livelihood service sites;
(4)用户预约选定或不选定民生服务站点：用户根据推送适用民生服务站点推荐排序表中，根据自己的需要判断是否前往民生服务站点办理业务，若用户选择前往民生服务站点，通过移动客户端向民生服务管理平台发送选定信息，民生服务管理平台在接收到选定信息后向该用户的移动客户端发送是否进行预约请求，如果用户选择预约，则通过移动客户端向选定的民生服务站点发送预约订单，并生成是否需要导航服务的提示信息，如果用户选择导航服务，民生服务管理平台调用地图服务平台的导航信息为该用户提供前往其选定的民生服务站点的导航并且用户到达目的地后办理业务，如果用户不选择导航服务，则由用户自行前往选定的民生服务站点来办理业务；若用户不选择预约请求，则由用户自行择日完成预约请求或放弃办理相应的业务；若用户不选定民生服务站点，则由用户自行择日完成预约请求或放弃办理相应的业务。(4) The user makes an appointment to select or not select a people's livelihood service site: The user determines whether to go to the people's livelihood service site to handle business according to his or her own needs based on the recommended sorting table of applicable people's livelihood service sites. If the user chooses to go to the people's livelihood service site, he will The client sends the selected information to the people's livelihood service management platform. After receiving the selected information, the people's livelihood service management platform sends a request to the user's mobile client whether to make an appointment. If the user chooses to make an appointment, it sends a request to the selected user through the mobile client. The people's livelihood service site sends a reservation order and generates a prompt message indicating whether the navigation service is needed. If the user selects the navigation service, the people's livelihood service management platform calls the navigation information of the map service platform to provide the user with navigation to the selected people's livelihood service site and the user After arriving at the destination to handle business, if the user does not choose the navigation service, the user will go to the selected livelihood service site to handle the business; if the user does not choose to make an appointment request, the user will choose a date to complete the appointment request or give up the corresponding processing Business; if the user does not select a people's livelihood service site, the user will choose a date to complete the appointment request or give up the corresponding business.
在上述技术方案中，所述步骤(2)中民生服务管理平台通过用户的所述移动客户端的业务请求并该用户的当前地理位置及注册时的户籍所在地、常住地和工作地在调用业务图层的地图后，判断出在该业务请求是否具有线上或线下办理通道，若需要进行线上办理，则生成线上办理的可行性线上推荐列表，若需要线下办理，则根据用户的当前地理位置及注册时的户籍所在地、常住地和工作地生成多个推荐的民生服务站点的位置和用户距离每个民生服务站点的最优路径，而形成线下办理的可行性线下推荐列表。In the above technical solution, in the step (2), the people's livelihood service management platform calls the business graph through the user's service request of the mobile client and the user's current geographical location and registered residence, permanent residence and work place. After layering the map, it is determined whether the business request has an online or offline processing channel. If online processing is required, a feasible online recommendation list for online processing is generated. If offline processing is required, an online recommendation list is generated based on the user The location of multiple recommended people's livelihood service sites and the user's optimal path from each people's livelihood service site are generated based on the current geographical location and registered residence, permanent residence and work place, thereby forming the feasibility of offline processing and offline recommendations. list.
本发明具有的优点和积极效果是：The advantages and positive effects of the present invention are:
1.本发明的平台系统通过输入需求进行查询民生服务信息快速检索到相对应民生服务站点，并调用对应业务功能的业务地图，根据用户的实时位置及注册信息为用户提供路径规划及预约服务，实现“AI+民生服务”新模式，最大限度缩减检索及民生服务业务办理的时间。1. The platform system of the present invention queries people's livelihood service information by inputting requirements, quickly retrieves the corresponding people's livelihood service site, calls the business map of the corresponding business function, and provides users with path planning and reservation services based on the user's real-time location and registration information. Realize the new model of "AI + people's livelihood services" to minimize the time for retrieval and people's livelihood service business processing.
2.通过APP快速预约用户业务办理的民生服务站点，节省用户的业务办理时间，快速高效。2. Use the APP to quickly make an appointment at the livelihood service site for user business processing, saving users' business processing time and making it fast and efficient.
附图说明Description of the drawings
图1是本发明的民生服务移动应用平台系统的系统架构图；Figure 1 is a system architecture diagram of the people's livelihood service mobile application platform system of the present invention;
图2是本发明的民生服务移动应用平台系统的使用流程图。Figure 2 is a usage flow chart of the people's livelihood service mobile application platform system of the present invention.
具体实施方式Detailed ways
以下结合具体实施例对本发明作进一步详细说明。应当理解，此处所描述的具体实施例仅仅用于解释本发明，并不用于限定本发明，决不限制本发明的保护范围。The present invention will be further described in detail below with reference to specific embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, and are not used to limit the present invention and in no way limit the protection scope of the present invention.
实施例1Example 1
如图1所示，本发明的一种基于多维地图的民生服务移动应用平台系统，所述平台系统包括通过网络连接的移动客户端、民生服务管理平台、地图服务平台和多个民生服务站点，所述民生服务管理平台和地图服务平台与所述移动客户端及民生服务站点通讯连接；As shown in Figure 1, the invention provides a multi-dimensional map-based people's livelihood service mobile application platform system. The platform system includes a mobile client connected through the network, a people's livelihood service management platform, a map service platform and multiple people's livelihood service sites. The people's livelihood service management platform and the map service platform are communicatively connected with the mobile client and the people's livelihood service site;
所述移动客户端，用于通过用户登录实时获取用户信息并存储，用户在所述移动客户端输入需求查询民生服务信息，生成用户所需的业务请求并发送至民生服务管理平台；The mobile client is used to obtain and store user information in real time through user login. The user inputs requirements on the mobile client to query people's livelihood service information, generates the business requests required by the user and sends them to the people's livelihood service management platform;
所述地图服务平台，用于存储多层不同业务功能的业务地图，每一层业务地图代表一张具体的地图，在每一层业务地图上根据业务办理的权责属性设置对应业务的民生服务站点，并根据所述业务请求匹配所述民生服务站点；The map service platform is used to store multiple layers of business maps with different business functions. Each layer of the business map represents a specific map. On each layer of the business map, the livelihood services corresponding to the business are set according to the rights and responsibilities of the business processing. site, and match the people's livelihood service site according to the business request;
所述民生服务管理平台，用于与所述民生服务站点通信，监控所述民生服务站点的运行状态，接收用户所需的所述业务请求，调用所述移动客户端的GPS功能结合地图服务平台中相对应业务请求的业务地图信息匹配出与该业务请求的所在区域相对应的民生服务站点，依据用户的选择处理生成预约订单并发送至民生服务站点，并根据民生服务站点的位置信息为用户提供导航；The people's livelihood service management platform is used to communicate with the people's livelihood service site, monitor the operating status of the people's livelihood service site, receive the service request required by the user, and call the GPS function of the mobile client in combination with the map service platform The business map information corresponding to the business request matches the people's livelihood service site corresponding to the area where the business request is located, and the reservation order is generated according to the user's selection and sent to the people's livelihood service site, and provides the user with information based on the location information of the people's livelihood service site navigation;
所述民生服务站点，用于为用户办理服务业务的营业点，通过民生服务管理平台监控民生服务站点的运行状态，推算出用户所需的办理时间，生成预计服务信息并通过民生服务管理平台反馈至移动客户端。The people's livelihood service site is a business point used to handle service business for users. It monitors the operating status of the people's livelihood service site through the people's livelihood service management platform, calculates the processing time required by the user, generates estimated service information and provides feedback through the people's livelihood service management platform. to mobile clients.
在上述技术方案中，所述平台系统还包括实时监督管理模块和分组图层管理模块，所述民生服务站点通过实时监督管理模块与移动客户端通讯连接，所述地图服务平台通过分组图层管理模块与移动客户端通信连接，所述地图服务平台以电子图层为软件基础，通过分组图层管理模块将电子地图图层分组表达为工作地图和背景地图。In the above technical solution, the platform system also includes a real-time supervision and management module and a grouped layer management module. The people's livelihood service site communicates with the mobile client through the real-time supervision and management module. The map service platform communicates with the mobile client through the grouped layer management module. The layer management module is communicatively connected with the mobile client. The map service platform uses electronic layers as the software basis and expresses the electronic map layer groups into working maps and background maps through the grouped layer management module.
在上述技术方案中，所述民生服务管理平台包括用户信息服务器、民生服务站点实时信息服务器、GIS信息服务器、信息处理服务器和通信服务器，所述用户信息服务器、民生服务站点实时信息服务器、GIS信息服务器分别与信息处理服务器双向信号电连接，所述信息处理服务器与通信服务器双向信号电连接；In the above technical solution, the people's livelihood service management platform includes a user information server, a people's livelihood service site real-time information server, a GIS information server, an information processing server and a communication server. The user information server, people's livelihood service site real-time information server, GIS information The servers are respectively electrically connected with the information processing server with bidirectional signals, and the information processing server is electrically connected with the communication server with bidirectional signals;
所述用户信息服务器用于存储用户的ID账号、账号注册信息、消息通讯和基于用户的个人社交关系；The user information server is used to store the user's ID account, account registration information, message communication and user-based personal social relationships;
所述民生服务站点实时信息服务器用于存储各民生服务站点的名称、地址、民生服务站点内实时业务处理数、民生服务站点内被预约的信息、民生服务站点内未被预约的时间段内的实时信息；The real-time information server of people's livelihood service sites is used to store the name and address of each people's livelihood service site, the number of real-time business processes in the people's livelihood service site, the information reserved in the people's livelihood service site, and the time period in the people's livelihood service site that has not been reserved. Real-time information;
所述GIS信息服务器用于存储在地图上标注显示的各个民生服务站点的名称、地址；The GIS information server is used to store the names and addresses of various livelihood service sites marked and displayed on the map;
所述信息处理服务器用于对各类信息进行实时处理；The information processing server is used to process various types of information in real time;
所述通信服务器用于民生服务管理平台与地图服务平台及民生服务站点通信。The communication server is used for communication between the people's livelihood service management platform, the map service platform and the people's livelihood service site.
在上述技术方案中，所述信息处理服务器包括核心处理模块和推送模块；In the above technical solution, the information processing server includes a core processing module and a push module;
所述核心处理模块用于根据业务地图、移动用户端实时位置、账号注册信息及所对应的民生服务站点实时业务处理状态，处理生成适合该用户业务请求的可行性推荐方案列表；The core processing module is used to process and generate a list of feasible recommended solutions suitable for the user's business request based on the business map, real-time location of the mobile client, account registration information and the corresponding real-time business processing status of the people's livelihood service site;
所述推送模块用于用户在所述可行性推荐方案列表中选择，处理生成预约订单并发送至民生服务站点或移动客户端。The push module is used for users to select from the list of feasible recommended solutions, process and generate reservation orders and send them to people's livelihood service sites or mobile clients.
在上述技术方案中，所述民生服务管理平台还设有GIS外延数据接口以用于与第三方服务接口或政府信息平台接口连接，其中GIS外延数据接口的外接数据包括公交车行驶监测数据、共享单车分布数据、出租车网约车动态运行数据、公共厕所分布数据、旅店分布数据、餐饮分布数据、宠物医院分布数据等。In the above technical solution, the people's livelihood service management platform is also equipped with a GIS extended data interface for connecting with a third-party service interface or a government information platform interface. The external data of the GIS extended data interface includes bus driving monitoring data, shared Bicycle distribution data, taxi online car-hailing dynamic operation data, public toilet distribution data, hotel distribution data, catering distribution data, pet hospital distribution data, etc.
在上述技术方案中，所述移动客户端上安装有APP应用，用于输入并发送用户需求信息，并接收所述民生服务管理平台发送的指令并做出响应。In the above technical solution, the mobile client is installed with an APP application for inputting and sending user demand information, and receiving and responding to instructions sent by the people's livelihood service management platform.
在上述技术方案中，所述业务请求包括业务信息、用户信息、位置信息和时间信息。In the above technical solution, the service request includes service information, user information, location information and time information.
在上述技术方案中，所述平台系统的编程语言为JAVA或.NET，支持IOS或Android平台。In the above technical solution, the programming language of the platform system is JAVA or .NET, and supports IOS or Android platforms.
进一步地说，在用户通过移动客户端登录APP应用后，通过语音输入所需的民生服务信息，在APP应用中嵌装有语音识别系统。其中语音识别系统包括选择识别单元、语音端点检测、特征参数提取、声学模型及语音模型的建立。Furthermore, after the user logs in to the APP application through the mobile client, he inputs the required livelihood service information through voice, and the speech recognition system is embedded in the APP application. The speech recognition system includes selection of recognition units, speech endpoint detection, feature parameter extraction, acoustic model and speech model establishment.
首先利用麦克风对等待识别的语音信号进行采样，通过转换变成电信号，预处理电信号(对信号进行增加预重、帧数分离、检测端点)；而后对语音信号提炼生成特征的矢量数据。按识别模块中的HMM模型和词典要求组合，形成合词模型后完成识别，将结果和语言模型进行匹配，淘汰那些不符合语法限制的句子和词组，最后输出符合规范的识别。语音识别过程通常包括"前端和"后端"两部分：“前端”模块主要的作用是进行端点检测(去除多余的静音和非说话声)、降噪、特征提取等；“后端”模块的作用是利用训练好的声学模型和语言模型对用户说话的特征向量进行统计模式识别(又称解码)，得到其包含的文字信息，此外，后端模块还存在一个自适应的反馈模块，可以对用户的语音进行自学习，从而对声学模型和语音模型进行必要的校正，进一步提高识别的准确率。First, use a microphone to sample the speech signal waiting for recognition, convert it into an electrical signal, and preprocess the electrical signal (add pre-weighting to the signal, separate frame numbers, and detect endpoints); then the speech signal is refined to generate characteristic vector data. According to the HMM model and dictionary requirements in the recognition module, the recognition is completed after forming a compound word model. The results are matched with the language model, sentences and phrases that do not meet the grammatical restrictions are eliminated, and finally the recognition that meets the specifications is output. The speech recognition process usually includes two parts: "front-end" and "back-end": the main function of the "front-end" module is to perform endpoint detection (removing redundant silence and non-speaking sounds), noise reduction, feature extraction, etc.; the "back-end" module The function is to use the trained acoustic model and language model to perform statistical pattern recognition (also known as decoding) on the feature vector of the user's speech to obtain the text information it contains. In addition, the back-end module also has an adaptive feedback module that can The user's voice is self-study to make necessary corrections to the acoustic model and speech model to further improve the accuracy of recognition.
进一步地说，根据用户的当前位置及注册时输入的户籍所在地、常住地和工作地，判断及规划出民生服务站点的最优路径。Furthermore, based on the user's current location and the household registration location, permanent residence and work place entered during registration, the optimal path to the people's livelihood service site is determined and planned.
其中，最优路径的确定包括以下步骤：Among them, the determination of the optimal path includes the following steps:
(1)输入：多个民生服务站点位置、用户的当前位置；(1) Input: multiple livelihood service site locations and the user’s current location;
(2)计算：导航引擎根据调用的业务地图上所对应的多个民生服务站点的位置及用户的当前位置信息后，通过选择算法，计算出民生服务站点与用户当前位置之间的最优路径；(2) Calculation: The navigation engine calculates the optimal path between the people's livelihood service sites and the user's current location through a selection algorithm based on the locations of multiple livelihood service sites corresponding to the called business map and the user's current location information. ;
(3)输出：最优路径，或多条备选路径。(3) Output: optimal path, or multiple alternative paths.
进一步地说，算法是Dijkstra算法。从一个顶点到其余各顶点的最短路径算法，解决的是有向图中最短路径问题；算法以起始点为中心向外层层扩展，直到扩展到终点为止。Further, the algorithm is Dijkstra's algorithm. The shortest path algorithm from one vertex to the remaining vertices solves the shortest path problem in a directed graph; the algorithm expands outward layer by layer with the starting point as the center until it extends to the end point.
设G＝(V,E)为一个带全有向图，把图中顶点集合V分成两组。第一组为已求出最短路径的顶点集合(用S表示，初始时S中只有一个源点，以后每求得一条最短路径,就将所到达最短路径的顶点加入到集合S中，直到全部顶点都加入到S中)。第二组为其余未确定最短路径的顶点集合(用U表示，U＝V-S，U中的顶点不断的加入到S中，直到U为空，S＝V)。在U加入S的过程中，始终保持源点到S中各顶点的最短路径长度小于或等于源点到U中任意顶点的最短路径长度。Let G=(V,E) be a fully directed graph, and divide the vertex set V in the graph into two groups. The first group is the set of vertices for which the shortest path has been found (represented by S. Initially, there is only one source point in S. After each shortest path is found, the vertices of the shortest path reached are added to the set S until all vertices are added to S). The second group is the remaining vertex set for which the shortest path has not been determined (represented by U, U=V-S, the vertices in U are continuously added to S until U is empty, S=V). In the process of adding U to S, the length of the shortest path from the source point to each vertex in S is always less than or equal to the length of the shortest path from the source point to any vertex in U.
实施例2Example 2
如图2所示，在实施例1的基础上，以个人办理护照为例进行说明：一种利用民生服务移动应用平台系统的使用方法，具体包括以下步骤：As shown in Figure 2, on the basis of Embodiment 1, an individual's application for a passport is taken as an example to illustrate: a method of using the people's livelihood service mobile application platform system, which specifically includes the following steps:
(1)用户注册及发送服务请求：用户预先下载移动客户端的APP应用，并进行注册，在注册时需要输入用户的户籍所在地、常住地和工作地；在注册完成后登录APP应用，用户在APP应用中对着移动客户端(智能手机)的麦克风语音输入需求，即对手机说“我要办护照”，通过语音及语义识别分析查询出办理出入境(护照)业务；(1) User registration and sending service requests: The user downloads the APP application of the mobile client in advance and registers. When registering, the user needs to enter the user’s household registration location, permanent residence and work place; after the registration is completed, the user logs in to the APP application. In the application, the voice input requirement is facing the microphone of the mobile client (smartphone), that is, saying "I want to apply for a passport" to the mobile phone, and querying the entry-exit (passport) business through speech and semantic recognition analysis;
(2)服务请求的分析与推荐：民生服务管理平台在接收办理出入境业务请求后，通过地图服务平台调用出入境业务图层的地图，根据护照办理的管辖权和受理权并结合该用户的当前地理位置及注册时的信息(户籍所在地、常住地和工作地)来分析出入境业务是否可以进行在线办理，同时民生服务管理平台根据民生服务站点的当前运行状态及民生服务站点的工作时间处理生成当前基础地图导航估算路途时间和出入境业务的办理的民生服务站点的可行性推荐列表，并将该可行性推荐列表发送至用户的移动客户端上；(2) Analysis and recommendation of service requests: After receiving the entry-exit business request, the people's livelihood service management platform calls the map of the entry-exit business layer through the map service platform, and based on the jurisdiction and acceptance rights of passport processing and the user's The current geographical location and registration information (registration location, permanent residence and work place) are used to analyze whether the entry and exit business can be processed online. At the same time, the people's livelihood service management platform processes it based on the current operating status of the people's livelihood service site and the working hours of the people's livelihood service site. Generate a feasible recommendation list of livelihood service sites for the current basic map navigation to estimate travel time and handle entry-exit business, and send the feasible recommendation list to the user's mobile client;
(3)用户选择办理方式：由于出入境业务的权限限定，用户只能选择线下办理通道，民生服务管理平台调用可行性推荐列表的信息，匹配出与用户当前实时位置及该业务请求的所在区域的多个民生服务站点，向用户的移动客户端推送民生服务站点推荐排序表；(3) The user chooses the processing method: Due to the limited authority of the entry and exit business, the user can only choose the offline processing channel. The people's livelihood service management platform calls the information of the feasible recommendation list to match the user's current real-time location and the location of the business request. Multiple people's livelihood service sites in the area push a recommended ranking list of people's livelihood service sites to the user's mobile client;
(4)用户预约选定或不选定民生服务站点：用户根据推送适用民生服务站点推荐排序表中，根据自己的需要判断是否前往民生服务站点办理业务，若用户选择前往民生服务站点，通过移动客户端向民生服务管理平台发送选定信息，民生服务管理平台在接收到选定信息后向该用户的移动客户端发送是否进行预约请求，如果用户选择预约，则通过移动客户端向选定的民生服务站点发送预约订单(4) The user makes an appointment to select or not select a people's livelihood service site: The user determines whether to go to the people's livelihood service site to handle business according to his or her own needs based on the recommended sorting table of applicable people's livelihood service sites. If the user chooses to go to the people's livelihood service site, he will The client sends the selected information to the people's livelihood service management platform. After receiving the selected information, the people's livelihood service management platform sends a request to the user's mobile client whether to make an appointment. If the user chooses to make an appointment, it sends a request to the selected user through the mobile client. People's livelihood service site sends reservation order
(5)用户导航或不导航前往办理业务：在用户预约完成后，并向移动客户端发送是否需要导航服务的提示信息，如果用户选择导航服务，民生服务管理平台调用地图服务平台的导航信息为该用户提供前往其选定的民生服务站点的导航并且用户到达目的地后办理业务，如果用户不选择导航服务，则由用户自行前往选定的民生服务站点来办理业务；若用户不选择预约请求，则由用户自行择日完成预约请求或放弃办理相应的业务。(5) The user navigates or does not navigate to handle the business: After the user's reservation is completed, a prompt message is sent to the mobile client whether a navigation service is required. If the user selects the navigation service, the people's livelihood service management platform calls the navigation information of the map service platform as The user provides navigation to the selected people's livelihood service site and handles business after arriving at the destination. If the user does not choose the navigation service, the user will go to the selected people's livelihood service site to handle the business; if the user does not choose to make an appointment request , it is up to the user to choose a date to complete the reservation request or give up the corresponding business.
实施例3Example 3
如图2所示，在实施例1的基础上，以个人办理非本地户籍人员居住证为例进行说明：一种利用民生服务移动应用平台系统的使用方法，具体包括以下步骤：As shown in Figure 2, on the basis of Embodiment 1, an individual's application for a residence permit for a non-local registered person is used as an example to illustrate: a method of using the people's livelihood service mobile application platform system, specifically including the following steps:
(1)用户注册及发送服务请求：用户预先下载移动客户端的APP应用，并进行注册，在注册时需要输入用户的户籍所在地、常住地和工作地；在注册完成后登录APP应用，用户在APP应用中对着移动客户端(智能手机)的麦克风语音输入需求，即对手机说“我要办居住证”，通过语音及语义识别分析查询出办理居住证业务；(1) User registration and sending service requests: The user downloads the APP application of the mobile client in advance and registers. When registering, the user needs to enter the user’s household registration location, permanent residence and work place; after the registration is completed, the user logs in to the APP application. In the application, the voice input requirement is to the microphone of the mobile client (smartphone), that is, saying "I want to apply for a residence permit" to the mobile phone, and the business of applying for a residence permit is queried through speech and semantic recognition analysis;
(2)服务请求的分析与推荐：民生服务管理平台在接收居住证业务请求后，通过地图服务平台调用居住证业务图层的地图，根据居住证办理的管辖权和受理权并结合该用户的当前地理位置及注册时的信息(户籍所在地、常住地和工作地)，同时结合民生服务站点的运行状态及工作时间段分析并处理生成线上或线下办理业务的可行性推荐列表，并将该可行性推荐列表发送至用户的移动客户端上；(2) Analysis and recommendation of service requests: After receiving the residence permit business request, the people's livelihood service management platform calls the map of the residence permit business layer through the map service platform, and based on the jurisdiction and acceptance rights of the residence permit application and the user's The current geographical location and registration information (registration place, permanent residence and work place), combined with the operation status and working time period of the people's livelihood service site, are analyzed and processed to generate a feasible recommendation list for online or offline business, and The feasible recommendation list is sent to the user's mobile client;
(3)用户选择办理方式：基于用户的时间和居住证办理时段的情况，可行性推荐列表建议用户选择线上办理通道；(3) The user chooses the processing method: Based on the user’s time and residence permit processing period, the feasibility recommendation list recommends that the user choose the online processing channel;
(4)用户选择线上办理通道进行业务办理：在用户选择线上办理后，通过APP应用访问办理居住证业务的网站，用户在线上的居住证办理业务的网站中进入线上表单填写界面，填写完成后提交系统审核。(4) The user selects the online processing channel for business processing: After the user selects the online processing, he accesses the website for the residence permit processing business through the APP application, and the user enters the online form filling interface on the online residence permit processing business website. After completing the form, submit it for system review.
以上对本发明做了示例性的描述，应该说明的是，在不脱离本发明的核心的情况下，任何简单的变形、修改或者其他本领域技术人员能够不花费创造性劳动的等同替换均落入本发明的保护范围。The present invention has been illustratively described above. It should be noted that, without departing from the core of the present invention, any simple deformation, modification or other equivalent substitutions that can be made by those skilled in the art without spending creative efforts fall within the scope of this invention. protection scope of the invention.
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