Personnel's phone check-in system and registration method are rectified by a kind of societyTechnical field
The present invention relates to societies to rectify intelligent communication technical field, and personnel's phone check-in system and registration side are rectified by specially a kind of societyMethod.
Background technique
Community correction, which refers to be directed to, to be sentenced to control, the declaration reprieve, decides and parole, temporarily give these four types of rows of committing a crime of serving a sentence out of prisonPunishment is corrected in the non-imprisonment implemented for lighter object.The initial reason that community correction is implemented is to alleviate prison convict mistakeMore and generation pressure.The purpose is to by the help of government, society and caring people, to make object of correction correct bad habit,And them is helped to return society again.The property of its non-imprisonment punishment of community correction can make it not depart from society, not depart fromIn the case where life, and by can preferably be adapted to the help of government, community, social caring people and relatives society andSociety is returned, realizes the process of resocialization.It is periodically fixed that existing society's correction relies primarily on government, community and social caring peoplePoint and society rectify personnel and carry out phone or link up and exchange face-to-face, and according to the content of exchange judge the strong implementation of society progress andUnderstand the psychological activity that personnel rectify in society, and interpretation of records, needing to visit when personnel's inconvenience is rectified by society carries out the strong service of society, especiallyIt is that the more area under one's jurisdiction of personnel is rectified by society, since staff is extremely limited, can not learns the case where personnel rectify in society as early as possible, and recordArrangement is also relatively complicated, not only time-consuming and laborious to be relatively easy to malfunction.
Summary of the invention
In view of the problems of in the prior art, the invention discloses a kind of societies to rectify personnel's phone check-in system and registrationMethod, the technical solution adopted is that, a kind of strong personnel's phone check-in system of society, including server, interchanger, phone check-in systemPlatform, voice gateways, communication apparatus, profession are attended a banquet and extension set；Wherein server is connect with interchanger；Interchanger is connected to phoneCheck-in system platform；Communication apparatus is connect with voice gateways；Voice gateways are connect with phone check-in system platform；The phone reportTo system platform include recording, it is vocal print acquisition, working group and auto-calling distribution, data importing/export, voice encryption, visualChange IVR process editor, message registration and analysis, voice cruise, authority management module.
The visualization IVR process editor includes the bullet screen of sending a telegram here comprising workflow management, Voice Navigation, calling record, knowledgeLibrary, position administration, satisfaction evaluation, phone transfer and incoming number identification function.
The voice encryption supports to force encryption, the terminal not encrypted can not access system converse, support RTCP to addIt is close.
The working group and auto-calling distribution can flexible setting working group as needed, each group can neatly addAdduction deletes the member that attends a banquet.Working group can have independent voice mail, routing policy, daily schedule, skill management function of attending a banquetCan, auto-calling distribution function is system according to special algorithm, and arranged rational operator's resource automatically distributes to calling mostSuitable operator is handled, and can be divided into average traffic distribution, most idle operator's distribution, priority of attending a banquet, request of attending a banquetTime parameter method, Default Idle operator distribution.
The recording can be achieved to all incoming calls, remove electric real-time recording, can flexibly divide all systems that are registered toMachine, setting are always recorded, never record or record whenever necessary three kinds of states for Inbound Calls and outbound calling, and can rootAccording to a variety of conditions, such as air time, numbers of calling and called parties, customer name search out specified recording, carry out telephonograph fileBackup, downloading, playback etc., can with 24 hours it is continual record to operator's call, and be saved in the hard of serverOn disk, multiple voice compressed format is supported.
The message registration and analysis provide detailed CDR Call Data Record, provide foundation for call manager and statistics,It can recorde the calling number often taken on the telephone, called number, air time, the duration of call, telephone state, calling record and instituteWalk tens parameters such as outer line passage, at the same time it can also for system it is overall monthly, daily, the flow of each extension set, day partLoad, provides report and statistical graph；Relevant statistical report form can be provided according to actual business requirement, business statistics further includesOrder statistics, such as product subscription total amount, media source, customer ownership ground statistical query function；It can be according to incoming call main body notWith customization black and white lists, call visor is carried out to particular number, green channel can also be opened, exempts authentication.
Cruise Conditions can be set in advance in voice cruise, can automatic outer call society rectify personnel, enhancing rectifys people to societyThe regulatory constraints dynamics of member.
A kind of strong personnel's phone registration method of society, phone check-in system platform apply for a hot line number first, acquire societyThe identity information and vocal print of the personnel of rectifying simultaneously are stored in the hard disk of server, and staff sets VIR problem set to rectify people to societyMember carries out voice enquirement；Society rectifys personnel and dials hot line number, inputs ID card No. according to voice prompting and is confirmed, if inputMistake then prompts to re-enter, and otherwise can only hang up；Start IVR problem answer if input is correct, judges whether after having answeredCorrectly, it answers correctly then to continue to determine whether all to answer and finish, Application on Voiceprint Recognition is carried out according to voice recording if answer finishes；Restart the enquirement of IVR problem if erroneous answers, until all answer finishes；Voice Application on Voiceprint Recognition, which correctly then determines to register, to be hadImitate and recorded, if voice Application on Voiceprint Recognition mistake in the form of short message or voice cruise notice society rectify personnel's secondary registration nothingEffect.
Beneficial effects of the present invention: the present invention rectifys personnel to society by the way of phone registration and carries out periodic supervision and ditchIt is logical, the identity information that personnel rectify in society is acquired and stored using phone check-in system platform, and by phone answers, supervisor is setIVR problem and personnel's registration problem is rectified to handle society to the judgement of voice vocal print, and recording note is carried out to entire communication processRecord and voice are write, and text file is formed.Entire registration process is convenient and efficient, and society rectifys personnel and only needs by making a phone callIt completes to register, while realizing paperless work, it is manually recorded without supervisor, personnel should can be rectified to multiple societies simultaneously carry outIt registers, is greatly saved manpower and material resources, improves work efficiency.
Detailed description of the invention
Fig. 1 is overall construction drawing of the invention；
Fig. 2 is that personnel's phone registration flow chart is rectified by society of the invention；
Specific embodiment
Embodiment 1
Personnel's phone check-in system and registration method are rectified by a kind of society, the technical solution adopted is that, personnel's phone is rectified by a kind of societyCheck-in system, including server, interchanger, phone check-in system platform, voice gateways, communication apparatus, profession is attended a banquet and extension set；Wherein server is connect with interchanger；Interchanger is connected to phone check-in system platform；Communication apparatus is connect with voice gateways；LanguageSound gateway is connect with phone check-in system platform；The phone check-in system platform include recording, vocal print acquisition, working group and fromDynamic traffic distribution, data importing/export, voice encryption, visualization IVR process editor, message registration and analysis, voice cruise,Authority management module.Voice gateways model 4-98FXS and seat phone；Server host, tetra- cores of CPU/4G memory/500G are hardIt is more than disk, Intel dual gigabit ethernet card.Phone check-in system platform is based on (SuSE) Linux OS, supports 300 seats or more,Comprising IVR, CTI, ACD, recording, monitoring function module has the background management system of visual web access mode, can lead toCross each port status of graphical interfaces real time inspection equipment, seat interface support using IE6.0 or more browser, FireFox3.5 withUpper browser supports international standard Session Initiation Protocol, supports to dock between not homologous ray by Session Initiation Protocol, supports the note of extension set 5000Volume is supported 1000 concurrently to converse, support G.711, G.719, G.722, G.723, G.729, Siren7, Siren14 voice coding,It supports DTMF transmission, for Session Initiation Protocol, supports the DTMF transmission modes such as transparent transmission, RFC2833, SIP INFO.For H.323 assistingView supports the transmission modes such as transparent transmission, RFC2833, H245UserInput.
The visualization IVR process editor includes the bullet screen of sending a telegram here comprising workflow management, Voice Navigation, calling record, knowledgeLibrary, position administration, satisfaction evaluation, phone transfer and incoming number identification function.
The voice encryption supports to force encryption, the terminal not encrypted can not access system converse, support RTCP to addIt is close, it is ensured that when without permission, significant sound can not be restored intercepting and capturing all voice stream data packets.
The working group and auto-calling distribution can flexible setting working group as needed, each group can neatly addAdduction deletes the member that attends a banquet.Working group can have independent voice mail, routing policy, daily schedule, skill management function of attending a banquetCan, auto-calling distribution function is system according to special algorithm, and arranged rational operator's resource automatically distributes to calling mostSuitable operator is handled, and can be divided into average traffic distribution, most idle operator's distribution, priority of attending a banquet, request of attending a banquetTime parameter method, Default Idle operator distribution.
The recording can be achieved to all incoming calls, remove electric real-time recording, can flexibly divide all systems that are registered toMachine, setting are always recorded, never record or record whenever necessary three kinds of states for Inbound Calls and outbound calling, and can rootAccording to a variety of conditions, such as air time, numbers of calling and called parties, customer name search out specified recording, carry out telephonograph fileBackup, downloading, playback etc., can with 24 hours it is continual record to operator's call, and be saved in the hard of serverOn disk, multiple voice compressed format is supported.
The message registration and analysis provide detailed CDR Call Data Record, provide foundation for call manager and statistics,It can recorde the calling number often taken on the telephone, called number, air time, the duration of call, telephone state, calling record and instituteWalk tens parameters such as outer line passage, at the same time it can also for system it is overall monthly, daily, the flow of each extension set, day partLoad, provides report and statistical graph；Relevant statistical report form can be provided according to actual business requirement, business statistics further includesOrder statistics, such as product subscription total amount, media source, customer ownership ground statistical query function；It can be according to incoming call main body notWith customization black and white lists, call visor is carried out to particular number, green channel can also be opened, exempts authentication.
Cruise Conditions can be set in advance in voice cruise, can automatic outer call society rectify personnel, enhancing rectifys people to societyThe regulatory constraints dynamics of member.
A kind of strong personnel's phone registration method of society, phone check-in system platform apply for a hot line number first, acquire societyThe identity information and vocal print of the personnel of rectifying simultaneously are stored in the hard disk of server, and staff sets VIR problem set to rectify people to societyMember carries out voice enquirement, can according to actual needs, and problem definition is fabricated to IVR, rectifys personnel for society and answers in the phone, including setsThe additions and deletions for determining problem, which change, looks into.Problem has multiple-choice question (for example whether in Guangzhou, selecting 1, do not selecting 2, terminating by #), also there is question and answerTopic (such as: your recent physical condition how).To every a kind of supervised entities, it can define different problems, problem number is fixed on demandJustice；Society rectifys personnel and dials hot line number, inputs ID card No. according to voice prompting and is confirmed, weight is prompted if input errorNew input, otherwise can only hang up；Start IVR problem answer if input is correct, judges whether correctly, to answer correct after having answeredIt then continues to determine whether all to answer and finish, Application on Voiceprint Recognition is carried out according to voice recording if answer finishes；If erroneous answersRestart the enquirement of IVR problem, until all answer finishes；Voice Application on Voiceprint Recognition correctly then determines to register effectively and rememberedRecord, if voice Application on Voiceprint Recognition mistake in the form of short message or voice cruise notice society rectify this time of personnel register in vain.System rootJudge automatically whether personnel rectify in society according to telephonograph, and calling record is automatically converted to text, knows comprising speech-sound intelligentNot, the big function of speech transcription 2, warden or guard rectify the reporting by telephone attendance of personnel, prison using the result control society of this analysisPipe staff can check the phone registration situation of the community Suo Guan, can inquire the data statistics registered, do not registered on time on time, energyPhone registration attendance data is examined, can the data that registered extremely be made with the operation of warning, notice etc.
Although above-mentioned be explained in detail specific embodiments of the present invention, the present invention is not limited to above-mentioned implementationsExample, within the knowledge of a person skilled in the art, can also do without departing from the purpose of the present inventionVarious change out, without having the modification of creative work or deformation still within protection scope of the present invention.