CN110400155B - Vehicle service system and vehicle service recommendation method and system - Google Patents
Vehicle service system and vehicle service recommendation method and systemDownload PDFInfo
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Abstract
Translated fromChinese
Description
Translated fromChinese技术领域technical field
本发明涉及车辆技术领域，特别涉及一种汽车服务的推荐方法、一种汽车服务的推荐系统和整车服务系统。The invention relates to the technical field of vehicles, in particular to a method for recommending automobile services, a recommending system for automobile services and a complete vehicle service system.
背景技术Background technique
车辆发生故障时，其所在位置并不一定在汽车服务店附近，从而导致车主花费较长时间寻找汽车服务店，间接的给车主带来不可预知的损失。为了减小车主的损失，目前市场上推出了相应的汽车SRS(Service Recommended System，服务店推荐系统)。When a vehicle breaks down, its location is not necessarily near the car service shop, which causes the car owner to spend a long time looking for the car service shop, and indirectly brings unpredictable losses to the car owner. In order to reduce the loss of car owners, a corresponding car SRS (Service Recommended System, service store recommendation system) has been launched on the market.
现有的SRS一般都是通过将通过3G(3rd-Generation，第3代移动通信技术)等方式上传的当前GPS(GlobalPositioning System，全球定位系统)位置与汽车服务店的位置相比较，找出距离较近的汽车服务店，然后将该汽车服务店推荐给车主。The existing SRS generally finds out the distance by comparing the current GPS (Global Positioning System, Global Positioning System) position uploaded through 3G (3rd-Generation, 3rd generation mobile communication technology) with the position of the car service shop. The nearest car service shop, and then recommend the car service shop to the car owner.
然而，上述SRS存在如下缺点：However, the above-mentioned SRS has the following disadvantages:
1)车主如果对当地的地理路线不熟悉，而且SRS给出的规划线路并不明确，或者，在规划线路时没有考虑实时的交通情况，从而导致车主花费较长时间到达该汽车服务店；1) If the car owner is not familiar with the local geographical route, and the planned route given by SRS is not clear, or the real-time traffic situation is not considered when planning the route, it will take a long time for the car owner to reach the car service shop;
2)SRS在推荐汽车服务店时，并没有考虑汽车服务店的服务水平信息，从而可能导致车主享受不到与价格相匹配的服务；2) When SRS recommends car service stores, it does not consider the service level information of car service stores, which may cause car owners to not enjoy services that match the price;
3)车辆需到达汽车服务店，才能进行故障检测，这一过程可能会耗时过多，导致用户体验较差。3) The vehicle needs to arrive at the car service shop to perform fault detection. This process may take too much time, resulting in poor user experience.
发明内容Contents of the invention
本发明旨在至少从一定程度上解决相关技术中的技术问题之一。为此，本发明的第一个目的在于提出一种汽车服务的推荐方法，该推荐方法能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。The present invention aims to solve one of the technical problems in the related art at least to a certain extent. For this reason, the first purpose of the present invention is to propose a method for recommending car services, which can accurately and quickly recommend car service shops with better service quality to users, and is helpful for quick and effective solutions to vehicle failures. Improved user experience.
本发明的第二个目的在于提出一种整车服务系统。The second purpose of the present invention is to provide a vehicle service system.
本发明的第三个目的在于提出一种汽车服务的推荐系统。The third object of the present invention is to propose a recommendation system for car services.
本发明的第四个目的在于提出一种非临时性计算机可读存储介质。A fourth object of the present invention is to provide a non-transitory computer-readable storage medium.
为实现上述目的，本发明第一方面实施例提出了一种汽车服务的推荐方法，包括以下步骤：车辆发生故障后，获取所述车辆的当前位置信息；根据所述当前位置信息获取距所述车辆预设距离内的所有汽车服务店；获取每个汽车服务店的评价信息和所述车辆到达每个汽车服务店的路线；根据每个汽车服务店的评价信息、所述车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表；将所述推荐服务店列表发送至车载显示终端显示。In order to achieve the above object, the embodiment of the first aspect of the present invention proposes a car service recommendation method, including the following steps: after the vehicle breaks down, obtain the current location information of the vehicle; obtain the distance from the vehicle according to the current location information All car service shops within the preset distance of the vehicle; obtain the evaluation information of each car service shop and the route for the vehicle to reach each car service shop; according to the evaluation information of each car service shop, the vehicle reaches each car service shop The route and preset requirements of the service shop generate a list of recommended service shops; the list of recommended service shops is sent to the vehicle-mounted display terminal for display.
根据本发明汽车服务的推荐方法，在车辆发生故障后，获取车辆的当前位置信息，并根据当前位置信息获取距车辆预设距离内的所有汽车服务店，进而获取每个汽车服务店的评价信息和车辆到达每个汽车服务店的路线，以及根据每个汽车服务店的评价信息、车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表，并将推荐服务店列表发送至车载显示终端显示。该推荐方法能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the method for recommending auto service of the present invention, after the vehicle breaks down, the current location information of the vehicle is obtained, and all auto service shops within a preset distance from the vehicle are obtained according to the current location information, and then the evaluation information of each auto service shop is obtained and the vehicle's route to each auto service store, and generate a list of recommended service stores based on the evaluation information of each auto service store, the route of the vehicle to each auto service store and preset requirements, and send the list of recommended service stores to the vehicle Display the terminal display. The recommendation method can accurately and quickly recommend the car service shop with better service quality to the user, which helps to solve the vehicle failure quickly and effectively, and improves the user experience.
为实现上述目的，本发明第二方面实施例提出了一种整车服务系统，包括：第一获取模块，用于在车辆发生故障后，获取所述车辆的当前位置信息；第二获取模块，用于根据所述当前位置信息获取距所述车辆预设距离内的所有汽车服务店；第三获取模块，用于获取每个汽车服务店的评价信息和所述车辆到达每个汽车服务店的路线；第一生成模块，用于根据每个汽车服务店的评价信息、所述车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表；第一发送模块，用于将所述推荐服务店列表发送至所述车辆的车载显示终端显示。In order to achieve the above object, the embodiment of the second aspect of the present invention proposes a vehicle service system, including: a first acquisition module, used to acquire the current location information of the vehicle after the vehicle fails; a second acquisition module, It is used to obtain all the car service shops within a preset distance from the vehicle according to the current location information; the third obtaining module is used to obtain the evaluation information of each car service shop and the time when the vehicle arrives at each car service shop route; the first generation module is used to generate a recommended service shop list according to the evaluation information of each car service shop, the route and preset requirements for the vehicle to reach each car service shop; the first sending module is used to send the The recommended service shop list is sent to the vehicle-mounted display terminal of the vehicle for display.
根据本发明实施例的整车服务系统，通过第一获取模块在车辆发生故障后，获取车辆的当前位置信息，通过第二获取模块根据当前位置信息获取距车辆预设距离内的所有汽车服务店，通过第三获取模块获取每个汽车服务店的评价信息和车辆到达每个汽车服务店的路线，通过第一生成模块根据每个汽车服务店的评价信息、车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表，进而通过第一发送模块将推荐服务店列表发送至车辆的车载显示终端显示。该整车服务系统能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the whole vehicle service system of the embodiment of the present invention, the current location information of the vehicle is obtained through the first acquisition module after the vehicle breaks down, and all the car service shops within the preset distance from the vehicle are obtained through the second acquisition module according to the current location information , obtain the evaluation information of each car service shop and the route of the vehicle to each car service shop through the third acquisition module, and use the first generation module to obtain the evaluation information of each car service shop and the route of the vehicle to each car service shop Generate a list of recommended service stores based on preset requirements, and then send the list of recommended service stores to the vehicle-mounted display terminal for display through the first sending module. The vehicle service system can accurately and quickly recommend car service shops with better service quality to users, which helps to solve vehicle failures quickly and effectively, and improves user experience.
为实现上述目的，本发明第三方面实施例提出了一种汽车服务的推荐系统，包括：车载显示终端和上述实施例的整车服务系统，其中所述整车服务系统用于将所述推荐服务店列表发送至所述车载显示终端显示。In order to achieve the above purpose, the embodiment of the third aspect of the present invention proposes a car service recommendation system, including: a vehicle display terminal and the vehicle service system of the above embodiment, wherein the vehicle service system is used to use the recommended The service shop list is sent to the vehicle-mounted display terminal for display.
根据本发明实施例的汽车服务的推荐系统，通过上述实施例的整车服务系统，能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the car service recommendation system of the embodiment of the present invention, through the vehicle service system of the above-mentioned embodiment, it can accurately and quickly recommend car service shops with better service quality to users, which helps to quickly and effectively solve vehicle failures and improve user experience.
为达到上述目的，本发明第四方面实施例提出了一种非临时性计算机可读存储介质，其上存储有计算机程序，所述计算机程序在被处理器执行时，实现上述的汽车服务的推荐方法。To achieve the above object, the embodiment of the fourth aspect of the present invention proposes a non-transitory computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the above-mentioned car service recommendation is realized. method.
根据本发明实施例的非临时性计算机可读存储介质，在其上存储的与上述汽车服务的推荐方法对应的程序被执行时，能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the non-transitory computer-readable storage medium of the embodiment of the present invention, when the program corresponding to the above-mentioned car service recommendation method stored thereon is executed, the car service shop with better service quality can be accurately and quickly recommended to the user , which helps to quickly and effectively resolve vehicle failures and improves user experience.
附图说明Description of drawings
图1是根据本发明一个实施例的汽车服务的推荐方法的流程图；FIG. 1 is a flowchart of a method for recommending car services according to an embodiment of the present invention;
图2是根据本发明一个示例的推荐服务店列表的示意图；Fig. 2 is a schematic diagram of a list of recommended service stores according to an example of the present invention;
图3是根据本发明另一个示的推荐服务店列表的示意图；Fig. 3 is a schematic diagram of another recommended service store list according to the present invention;
图4是根据本发明一个具体实施例的汽车服务的推荐方法的流程图；Fig. 4 is a flowchart of a method for recommending car services according to a specific embodiment of the present invention;
图5是根据本发明第一个实施例的整车服务系统的结构示意图；Fig. 5 is a schematic structural diagram of a vehicle service system according to a first embodiment of the present invention;
图6是根据本发明第二个实施例的整车服务系统的结构示意图；6 is a schematic structural diagram of a vehicle service system according to a second embodiment of the present invention;
图7是根据本发明第三个实施例的整车服务系统的结构示意图；7 is a schematic structural diagram of a vehicle service system according to a third embodiment of the present invention;
图8是根据本发明第四个实施例的整车服务系统的结构示意图；Fig. 8 is a schematic structural diagram of a vehicle service system according to a fourth embodiment of the present invention;
图9是根据本发明第五个实施例的整车服务系统的结构示意图；Fig. 9 is a schematic structural diagram of a vehicle service system according to a fifth embodiment of the present invention;
图10是根据本发明第六个实施例的整车服务系统的结构示意图；Fig. 10 is a schematic structural diagram of a vehicle service system according to a sixth embodiment of the present invention;
图11是根据本发明一个实施例的汽车服务的推荐系统的结构示意图；Fig. 11 is a schematic structural diagram of a recommendation system for car services according to an embodiment of the present invention;
图12是根据本发明另一个实施例的汽车服务的推荐系统的结构示意图；Fig. 12 is a schematic structural diagram of a recommendation system for car services according to another embodiment of the present invention;
图13是根据本发明有一个实施例的汽车服务的推荐系统的结构示意图。Fig. 13 is a schematic structural diagram of a recommendation system for car services according to an embodiment of the present invention.
具体实施方式detailed description
下面详细描述本发明的，所述的示例在附图中示出，其中自始至终相同或类似的标号表示相同或类似的元件或具有相同或类似功能的元件。下面通过参考附图描述的是示例性的，旨在用于解释本发明，而不能理解为对本发明的限制。The present invention will be described in detail below, examples of which are shown in the accompanying drawings, wherein the same or similar reference numerals designate the same or similar elements or elements having the same or similar functions throughout. The following description by referring to the accompanying drawings is exemplary and is intended to explain the present invention and should not be construed as limiting the present invention.
下面参考附图描述本发明实施例的汽车服务的推荐方法、整车服务系统和汽车服务的推荐系统。The car service recommendation method, vehicle service system and car service recommendation system according to the embodiments of the present invention will be described below with reference to the accompanying drawings.
图1是根据本发明实施了的汽车服务的推荐方法的流程图。FIG. 1 is a flowchart of a method for recommending car services implemented according to the present invention.
如图1所示，该汽车服务的推荐方法包括以下步骤：As shown in Figure 1, the recommended method for this car service includes the following steps:
S101，车辆发生故障后，获取车辆的当前位置信息。S101. Acquiring current location information of the vehicle after the vehicle fails.
具体地，在该车辆上可安装有定位器如GPS(Global Position System，全球定位系统)定位器，通过该GPS定位器可获取车辆的实时位置。当车辆发生故障，如ABS(AntilockBrake System，制动防抱死系统)故障、安全气囊故障、发动机故障等，可生成相应的触发信号，车辆服务器如整车服务系统可器根据该触发信号获取车辆的当前位置信息。Specifically, a locator such as a GPS (Global Position System, Global Positioning System) locator may be installed on the vehicle, and the real-time position of the vehicle may be acquired through the GPS locator. When the vehicle fails, such as ABS (Antilock Brake System, anti-lock brake system) failure, airbag failure, engine failure, etc., a corresponding trigger signal can be generated, and the vehicle server such as the vehicle service system can obtain the vehicle according to the trigger signal. current location information for .
S102，根据当前位置信息获取距车辆预设距离内的所有汽车服务店。S102. Obtain all car service stores within a preset distance from the vehicle according to the current location information.
其中，预设距离可根据需要进行标定，如可以是在5km～30km范围内取值，例如，取10km。Wherein, the preset distance can be calibrated according to needs, for example, it can take a value in the range of 5km-30km, for example, take 10km.
具体地，整车服务系统可根据车辆的当前位置信息遍历以该车辆为中心，预设距离为半径的圆形区域内的所有汽车服务店。其中，汽车服务店可以是汽车4S(Sale、Sparepart、Service、Survey，销售、零配件、售后服务、信息反馈)店。Specifically, the vehicle service system can traverse all the car service stores in a circular area with the vehicle as the center and a preset distance as the radius according to the current location information of the vehicle. Wherein, the automobile service store may be an automobile 4S (Sale, Sparepart, Service, Survey, sales, spare parts, after-sales service, information feedback) store.
在一个具体实施例中，预设距离可以是可变的，如预设距离可包括预设距离1、预设距离2、预设距离3，其中，预设距离1＜预设距离2＜预设距离3。整车服务系统可先以预设距离1进行遍历，如果在该距离对应的区域内遍历不到汽车服务店，则进一步以预设距离2进行遍历，以此类推。In a specific embodiment, the preset distance can be variable, for example, the preset distance can include preset distance 1, preset distance 2, and preset distance 3, wherein, preset distance 1<preset distance 2<preset distance Let the distance be 3. The whole vehicle service system can first traverse with a preset distance 1, if the car service shop cannot be traversed within the area corresponding to this distance, then further traverse with a preset distance 2, and so on.
可选地，在遍历完成后，可将获取到的所有服务店在车载显示终端显示，如在车载显示终端以特定图标如绿色实心三角形标示出所有遍历到的汽车服务店，以及以特定图标(区别于汽车服务店图标)如红色实心圆圈标示出车辆的当前位置，以便用户查看。其中，如果以预设距离2遍历到较少数如1个、2个汽车服务店，而用户对该结果不满意，则用户可通过车载显示终端发出相应的控制指令，以使整车服务系统继续以预设距离3进行遍历。Optionally, after the traversal is completed, all the acquired service stores can be displayed on the vehicle display terminal, such as marking all traversed car service stores with a specific icon such as a green solid triangle on the vehicle display terminal, and using a specific icon ( Different from the icon of the car service shop), the current location of the vehicle is marked as a red solid circle for users to check. Among them, if a relatively small number such as 1 or 2 car service shops are traversed with the preset distance 2, and the user is not satisfied with the result, the user can issue a corresponding control command through the vehicle display terminal to make the vehicle service system Continue to traverse with preset distance 3.
S103，获取每个汽车服务店的评价信息和车辆到达每个汽车服务店的路线。S103. Obtain the evaluation information of each auto service store and the vehicle's route to each auto service store.
具体地，在获取到汽车服务店后，整车服务系统可进一步获取每个汽车服务店的评价信息，如1～5分的评分，其中，1分最差，5分满分，同时还可获取车辆到达每个汽车服务店的路线。应当理解，车辆到达汽车服务店的路线并不唯一，例如，获取到4个汽车服务店，分别为1#～4#店，车辆到达1#店的路线有3条，到达2#店的路线有2条，到达3#店的路线有4条，到达4#店的路线有2条。Specifically, after obtaining the car service shop, the vehicle service system can further obtain the evaluation information of each car service shop, such as a score of 1 to 5 points, of which 1 point is the worst and 5 points are perfect. At the same time, it can also obtain The vehicle's route to each auto service location. It should be understood that the route for the vehicle to arrive at the auto service store is not unique. For example, if 4 auto service stores are obtained, they are respectively 1#~4# stores, there are 3 routes for the vehicle to reach the 1# store, and the route to the 2# store There are 2 routes, there are 4 routes to the 3# shop, and 2 routes to the 4# shop.
S104，根据每个汽车服务店的评价信息、车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表。S104. Generate a list of recommended service stores according to the evaluation information of each car service store, the route of the vehicle to each car service store, and preset requirements.
其中，预设要求包括距离短、高速、收费少、红绿灯等待代价少、阻塞代价少、汽车服务店价格在预设区间、评分高中的一种或多种。在该实施例中，整车服务系统包括地图服务系统(如高德地图、百度地图)，该地图服务端用以提供搜索接口、路线规划接口、路况查询接口，以便于目的地搜索、目的地路线规划、所规划路线的路况等。Among them, the preset requirements include one or more of short distance, high speed, low toll, low traffic light waiting cost, low congestion cost, auto service shop price within the preset range, and high rating. In this embodiment, the vehicle service system includes a map service system (such as Gaode map, Baidu map), and the map server is used to provide a search interface, a route planning interface, and a road condition query interface, so as to facilitate destination search, destination Route planning, traffic conditions of the planned route, etc.
具体地，可采用UPQM算法(User-Demand Path Service-Quality MatchingAlgorithm，用户需求-路线-服务质量匹配算法)生成推荐服务店列表。Specifically, a UPQM algorithm (User-Demand Path Service-Quality Matching Algorithm, user demand-route-service quality matching algorithm) may be used to generate a list of recommended service stores.
具体而言，如图2所示，用户可通过车载显示终端或移动终端自定义UPQM算法中涉及到的预设要求，并将预设要求发送至整车服务系统，整车服务系统保存该预设要求，以在推荐筛选中使用。Specifically, as shown in Figure 2, the user can customize the preset requirements involved in the UPQM algorithm through the vehicle display terminal or mobile terminal, and send the preset requirements to the vehicle service system, and the vehicle service system saves the preset requirements. Set requirements for use in recommendation filtering.
当预设要求包括红绿灯等待代价少、阻塞代价少、收费少和评分高时，可根据如下公式(1)计算车辆到第i个汽车服务店第j条路线的选择系数CHij；；When the preset requirements include less traffic light waiting cost, less blocking cost, less toll and high score, the selection coefficient CHij of the vehicle to the jth route of the i-th auto service shop can be calculated according to the following formula (1);
其中，CLij为车辆到第i个汽车服务店的第j条路线的红绿灯总等待代价，CBij为车辆到第i个汽车服务店的第j条路线的阻塞代价，CTij为车辆到第i个汽车服务店的第j条路线的总收费，SEi为第i个汽车服务店的评分，i＝1,2,K,n，j＝1,2,K,m，n≥1，m≥1。可选地，SEi的取值范围可以是1.0～5.0。Among them, CLij is the total traffic light waiting cost of the vehicle to the j-th route of the i-th auto service store, CBij is the blocking cost of the vehicle to the j-th route of the i-th auto service store, CTij is the The total charge of the jth route of the i car service shop, SEi is the rating of the i car service shop, i=1,2,K,n, j=1,2,K,m, n≥1, m≥1. Optionally, the value range of SEi may be 1.0-5.0.
在该实施例中，可通过如下公式(2)计算CBij：In this embodiment, CBij can be calculated by the following formula (2):
其中，Sij为车辆到第i个汽车服务店的第j条路线的行驶总距离，
应当理解，设Lijk为车辆到第i个汽车服务店的第j条路线的第k个红绿灯的等待代价，CLijk为车辆到第i个汽车服务店的第j条路线的红绿灯总等待代价，则有
由此，可得下式(3)：Thus, the following formula (3) can be obtained:
进一步地，可根据CLij生成推荐服务店列表。Further, a list of recommended service stores can be generated according to CLij .
具体地，可对计算出的所有CLij进行大小排序，选择排序较大的前X个生成推荐服务店列表，其中，X的取值可根据需要进行标定，如X＝2，X＝3等。可选地，推荐服务店列表可如图3、图4所示。Specifically, all the calculated CLij can be sorted by size, and the top X ones that are sorted are selected to generate a list of recommended service stores, where the value of X can be calibrated according to needs, such as X=2, X=3, etc. . Optionally, the list of recommended service stores may be as shown in Fig. 3 and Fig. 4 .
需要说明的是，当遍历到只有一个汽车服务店时，则可直接推荐该汽车服务店，或者，通过车载显示终端提示用户是否扩大范围遍历。It should be noted that, when only one car service shop is traversed, the car service shop can be directly recommended, or the vehicle-mounted display terminal can prompt the user whether to expand the range of traversal.
S105，将推荐服务店列表发送至车载显示终端显示。S105, sending the list of recommended service stores to the vehicle-mounted display terminal for display.
其中，推荐服务店列表中可包括所推荐的汽车服务店的名称，并可以表格的形式显示在显示终端，以便用户查看选择。Wherein, the recommended service shop list may include the name of the recommended car service shop, and may be displayed on the display terminal in the form of a table, so that the user can check the selection.
具体地，在车辆启动或行驶过程中，如果车载中控系统检测到车辆发生故障，则生成触发信息，并触发整车服务系统获取车辆的当前位置信息，进而根据当前位置信息获取距车辆预设距离内的所有汽车服务店，并获取每个汽车服务店的评价信息和车辆到达每个汽车服务店的路线，以及根据每个汽车服务店的评价信息、车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表，并将推荐服务店列表发送至车载显示终端显示。Specifically, when the vehicle is started or running, if the on-board central control system detects that the vehicle is faulty, it will generate trigger information and trigger the vehicle service system to obtain the current location information of the vehicle, and then obtain the preset distance from the vehicle based on the current location information. All the car service shops within the distance, and obtain the evaluation information of each car service shop and the route of the vehicle to each car service shop, and according to the evaluation information of each car service shop, the route of the vehicle to each car service shop and The preset request generates a list of recommended service stores, and sends the list of recommended service stores to the vehicle-mounted display terminal for display.
由此，实现了准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。As a result, the car service shop with better service quality can be accurately and quickly recommended to the user, which helps to solve the vehicle failure quickly and effectively, and improves the user experience.
进一步地，在本发明的一些实施例中，在车载显示终端显示推荐服务店列表后，用户可通过车载显示终端输入选择指令以从中选择一个汽车服务店和达到该汽车服务店的路线，进而整车服务系统可以接收用户的选择指令，并根据选择指令生成对应的请求信息，以及将请求信息发送至对应的汽车服务店平台，以便汽车服务店人员知晓将会有车辆前来维修，并提前做好准备。Further, in some embodiments of the present invention, after the vehicle-mounted display terminal displays the list of recommended service shops, the user can input a selection command through the vehicle-mounted display terminal to select a car service shop and the route to the car service shop, and then the whole The car service system can receive the user's selection instruction, generate the corresponding request information according to the selection instruction, and send the request information to the corresponding car service shop platform, so that the car service shop staff will know that there will be a car coming for maintenance, and do it in advance get ready.
需要说明的是，当车辆为无人驾驶车辆时，可默认序号1对应的汽车服务店为所选择的汽车服务店，并生成相应的请求信息。It should be noted that, when the vehicle is an unmanned vehicle, the auto service shop corresponding to serial number 1 may be the selected auto service shop by default, and corresponding request information may be generated.
具体地，如图3所示，该推荐服务店列表包括2个汽车服务店，且每个汽车服务店的一条路线。车载显示终端的显示屏可以是触摸屏，用户可通过触摸操作从推荐服务店列表中选择一个，例如，触摸图3中序号1所在行的任一区域及选择1#店及其对应路线，并对应生成相应的请求信息，进而整车服务系统可将请求信息发送至1#店对应的汽车服务店平台，1#店人员可通过查看系统信息知晓将会有车辆前来维修，或，该系统发出提示信息使得1#店人员知晓将会有车辆前来维修。Specifically, as shown in FIG. 3 , the list of recommended service stores includes two car service stores, and one route for each car service store. The display screen of the vehicle-mounted display terminal can be a touch screen, and the user can select one from the list of recommended service stores through touch operations, for example, touch any area of the row where the serial number 1 is located in Figure 3 and select 1# store and its corresponding route, and correspond to Generate corresponding request information, and then the vehicle service system can send the request information to the corresponding auto service store platform of 1# store, and the staff of 1# store can know that there will be vehicles coming for maintenance by checking the system information, or, the system sends The prompt information makes the 1# shop staff know that there will be a vehicle coming for maintenance.
可选地，用户在触摸选择1#店后，车载显示终端的显示界面还可以转换到地图界面，并弹出是否选择1#店弹窗，用户可根据该1#店的位置确认是否选择该店，例如，1#店与车辆到达的目的地在同一方向，则选择该店，如果1#店在反方向，则重新选择。可选地，推荐服务店列表还可以显示汽车服务店的地址，以便用户选择。Optionally, after the user touches and selects the 1# store, the display interface of the vehicle display terminal can also be switched to the map interface, and a pop-up window pops up whether to select the 1# store, and the user can confirm whether to select the store according to the location of the 1# store , For example, if the 1# store is in the same direction as the destination of the vehicle, then select this store, if the 1# store is in the opposite direction, then select again. Optionally, the list of recommended service shops may also display addresses of auto service shops for the user to choose.
在本发明的一个实施例中，当UPQM算法中未考虑价格区间，或者用户无法知晓推荐列表中各推荐信息对应的车辆到达对应汽车服务店的时长、距离等时，用户可触摸图3、图4所示的价格区间(默认取值小优先)、时长(默认时长少优先)、距离(默认距离短优先)中的任一个，以选择相应的汽车服务店及到达其的推荐路线。In one embodiment of the present invention, when the price range is not considered in the UPQM algorithm, or the user cannot know the time length and distance of the vehicle corresponding to each recommendation information in the recommendation list to reach the corresponding car service shop, the user can touch Fig. 3, Fig. 4 shown in the price range (the default value is small priority), duration (the default duration is small priority), distance (the default distance is short priority), to select the corresponding car service shop and the recommended route to reach it.
需要说明的是，为了减少对车辆去往目的地的行程影响，在对车辆周围区域内的汽车服务店进行遍历时，可选择特定的扇形区域，如以车辆的形式方向为角平分线、圆心角为预设角度如120°、预设距离为半径的扇形区域。此时，用户可以直接触摸选择按键即可，无需再次确认。It should be noted that in order to reduce the impact on the journey of the vehicle to the destination, when traversing the car service shops in the area around the vehicle, a specific fan-shaped area can be selected, such as the direction of the vehicle as the angle bisector, the center of the circle The angle is a fan-shaped area with a preset angle such as 120° and a preset distance as a radius. At this point, the user can directly touch the selection button without confirmation again.
在本发明的一些实施中，在接收到选择指令之后，还控制车辆启动导航功能，以便用户根据选择的路线驾驶车辆。应当理解，对于无人驾驶车辆，此时，可直接控制车辆根据推荐的序号1对应的路线行驶。In some implementations of the present invention, after receiving the selection instruction, the vehicle is also controlled to start a navigation function, so that the user drives the vehicle according to the selected route. It should be understood that, for an unmanned vehicle, at this time, the vehicle can be directly controlled to travel according to the recommended route corresponding to number 1.
举例而言，如图3所示，X＝2，推荐服务店列表中包括2个汽车服务店(1#店和2#店)，车辆到达1#店的路线包括3条(线1、线2和线3)，车辆到达2#店的路线包括2条(线4和线5)，推荐系数排序为1#店线3＞2#店线5＞1#店线1＞1#店线2＞2#店线4，因此推荐服务店列表示出1#店线3和2#店线5。又如图4所示，X＝3，推荐服务店列表中包括2个汽车服务店(1#店和2#店)，车辆到达1#店的路线包括3条(线1、线2和线3)，车辆到达2#店的路线包括2条(线4和线5)，推荐系数排序为1#店线3＞2#店线5＞1#店线1＞1#店线2＞2#店线4，因此推荐服务店列表示出1#店线3、2#店线5和1#店线1。For example, as shown in Figure 3, X=2, the list of recommended service stores includes 2 car service stores (1# store and 2# store), and the route for the vehicle to reach 1# store includes 3 (line 1, line 2 and line 3), there are 2 routes for the vehicle to arrive at 2# store (line 4 and line 5), and the recommendation coefficients are ranked as 1# store line 3>2# store line 5>1# store line 1>1# store line 2>2# store line 4, so the recommended service store list shows 1# store line 3 and 2# store line 5. As shown in Figure 4 again, X=3, the list of recommended service stores includes 2 auto service stores (1# store and 2# store), and the route for the vehicle to reach 1# store includes 3 (line 1, line 2 and line 3) There are 2 routes for vehicles to arrive at 2# store (line 4 and line 5), and the recommendation coefficients are ranked as 1# store line 3>2# store line 5>1# store line 1>1# store line 2>2 # store line 4, so the list of recommended service stores shows 1# store line 3, 2# store line 5 and 1# store line 1.
在本发明的一些实施例中，在车辆发生故障后，还可以获取相应的故障信息。进一步地，在将请求信息发送至对应的汽车服务店平台的同时，还将故障信息发送至对应的汽车服务店平台，以便预约相关维修技术人员，以及便于汽车服务店人员针对该故障信息准备相关工具等，避免了检测故障这一阶段的耗时。In some embodiments of the present invention, after a vehicle fails, corresponding failure information can also be obtained. Further, when the request information is sent to the corresponding car service shop platform, the fault information is also sent to the corresponding car service shop platform, so as to reserve relevant maintenance technicians, and facilitate the car service shop personnel to prepare relevant information for the fault information. tools, etc., avoiding the time-consuming stage of fault detection.
在该实施例中，在获取到故障信息之后，还将故障信息发送至车辆的车载显示终端和/或车主的移动终端，以提醒用户或车主知晓故障情况。可选地，在用户或车主接收到故障信息后，可通过车载显示终端或车主的移动终端输入指令，进而整车服务系统根据该指令可进行服务推荐，例如，在故障信息可以弹窗的形式显示在车载显示终端或车主的移动终端，且该弹窗设有选择按键“是”、“否”，如果选择“是”，则整车服务系统进行服务推荐，如果选择“否”，则忽略该故障信息，整车服务系统不动作，直至再次获取到故障信息(该故障信息可区别于之前忽略的故障信息)。In this embodiment, after the fault information is acquired, the fault information is also sent to the on-board display terminal of the vehicle and/or the mobile terminal of the owner to remind the user or the owner of the fault. Optionally, after the user or the owner receives the fault information, he or she can input an instruction through the vehicle display terminal or the owner's mobile terminal, and then the vehicle service system can recommend services according to the instruction. For example, the fault information can be displayed in the form of a pop-up window. Displayed on the on-board display terminal or the mobile terminal of the car owner, and the pop-up window has selection buttons "Yes" and "No". If you select "Yes", the vehicle service system will recommend services. If you select "No", it will be ignored. For the fault information, the vehicle service system does not act until the fault information is obtained again (the fault information can be distinguished from the previously ignored fault information).
应当理解，车辆的车载显示终端和车主的移动终端均可是预先与该车辆绑定的客户端。当然，与车辆绑定的外部客户端并不限于车主的移动终端，还可以是其他外部设备，如车主的平板电脑、笔记本电脑等。It should be understood that both the vehicle-mounted display terminal and the vehicle owner's mobile terminal can be clients bound to the vehicle in advance. Of course, the external clients bound to the vehicle are not limited to the mobile terminal of the vehicle owner, but may also be other external devices, such as the tablet computer and notebook computer of the vehicle owner.
为便于汽车服务店人员更好把握时间，还可以将在发送请求信息的同时发送车辆的当前位置至汽车服务店平台。In order to facilitate the staff of the car service shop to better grasp the time, the current location of the vehicle can also be sent to the car service shop platform while sending the request information.
在本发明的一些实施例中，请求信息中可包括车辆的身份信息，在车辆到达所选择的汽车服务店之后，汽车服务店人员可通过汽车服务店平台确认车辆的身份信息，即汽车服务店人员可确认该车辆是否已到达，此时，整车服务系统可接收汽车服务店平台发送的确认结果。例如，如果确认车辆已到达，则整车服务系统可使汽车服务店平台上的显示状态可由预约状态变换为维修状态。In some embodiments of the present invention, the request information may include the identity information of the vehicle. After the vehicle arrives at the selected auto service shop, the personnel of the auto service shop can confirm the identity information of the vehicle through the auto service shop platform. The personnel can confirm whether the vehicle has arrived. At this time, the vehicle service system can receive the confirmation result sent by the car service store platform. For example, if it is confirmed that the vehicle has arrived, the whole vehicle service system can change the display status on the platform of the car service store from an appointment status to a maintenance status.
进一步地，在故障处理完成后，汽车服务店人员可通过汽车服务店平台进行故障修复验证，整车服务系统接收该故障修复验证以生成订单信息，并将订单信息发送至车载显示终端显示和/或车主的移动终端显示，以便进行购买交易。可选地，用户可通过车载显示终端和/或车主的移动终端进行支付。Further, after the fault processing is completed, the personnel of the auto service shop can perform fault repair verification through the auto service shop platform, and the vehicle service system receives the fault repair verification to generate order information, and sends the order information to the vehicle-mounted display terminal for display and/or Or the mobile terminal display of the car owner in order to carry out the purchase transaction. Optionally, the user can make payment through the vehicle display terminal and/or the vehicle owner's mobile terminal.
例如，在故障处理完成后，汽车服务店平台上的显示状态可由维修状态变换为交易中，当用户付款后，显示状态可变为服务完成。For example, after the troubleshooting is completed, the display status on the car service shop platform can be changed from maintenance status to transaction, and when the user pays, the display status can be changed to service completion.
进一步地，在购买交易成功之后，用户可通过车载显示终端和/或车主的移动终端对该交易进行评价，进而整车服务系统可接收到用户的评价信息，并将评价信息推送至汽车服务店平台。应当理解，用户买单完成后，用户可自愿给出相应的评价，当然，评价时应注意隐私保护，以免用户受到不必要的骚扰，同时也应避免恶意评价。可选地，如果用户未给出评价，则默认好评，如5分。Further, after a successful purchase transaction, the user can evaluate the transaction through the vehicle display terminal and/or the owner's mobile terminal, and then the vehicle service system can receive the user's evaluation information and push the evaluation information to the car service shop platform. It should be understood that after the user pays the bill, the user can voluntarily give a corresponding evaluation. Of course, privacy protection should be paid attention to when evaluating, so as to avoid unnecessary harassment of the user, and malicious evaluation should also be avoided. Optionally, if the user does not give a rating, it will default to a favorable rating, such as 5 points.
其中，该评价信息至少包括评分，还可以包括用户输入的文字评价，也可以是特定评价项选择，如服务质量高低、价格是否符合自身要求、路线情况、app智能服务推荐系统是否能够正确推荐服务店等评价项。Among them, the evaluation information includes at least ratings, and may also include text evaluations input by users, or selection of specific evaluation items, such as high or low service quality, whether the price meets its own requirements, route conditions, and whether the app intelligent service recommendation system can correctly recommend services shop and other evaluation items.
需要说明的是，上述在车载显示终端、车主的移动终端和汽车服务平台上的显示功能、操作功能均可通过安装在相应终端上的应用程序实现，如车载显示终端、车主的移动终端上安装的买家版APP(Application，应用程序)，汽车服务店的服务设备(如台式机、笔记本电脑、智能手机登)上安装的卖家版软件。It should be noted that the above-mentioned display functions and operation functions on the vehicle display terminal, the vehicle owner's mobile terminal, and the vehicle service platform can all be realized through the application programs installed on the corresponding terminals, such as the vehicle display terminal and the vehicle owner's mobile terminal. The buyer's version of the APP (Application, application program), the seller's version of the software installed on the service equipment (such as desktops, laptops, smart phones) of the car service shop.
下面结合图5描述本发明实施例的汽车服务的推荐方法，以便于理解。如图5所示，汽车服务的推荐方法包括如下步骤：The method for recommending a car service according to the embodiment of the present invention will be described below in conjunction with FIG. 5 for easy understanding. As shown in Figure 5, the recommended method for car service includes the following steps:
S201，车辆故障后，获取故障信息和车辆的当前位置信息。S201, after the vehicle fails, acquire the failure information and the current location information of the vehicle.
S2202，将车辆故障信息推送至车载显示终端和/或车主的移动终端以通知用户。S2202. Push the vehicle failure information to the vehicle display terminal and/or the vehicle owner's mobile terminal to notify the user.
S203，调取地图服务API(Application Programming Interface,应用程序编程接口)获取距车辆预设距离内的汽车服务店。S203, calling a map service API (Application Programming Interface, Application Programming Interface) to acquire car service stores within a preset distance from the vehicle.
S204，获取每个汽车服务店的评价信息和车辆到达各汽车服务店的路线。S204. Obtain the evaluation information of each auto service shop and the route of the vehicle to each auto service shop.
S205，结合用户需求、路线规划以及评价信息，根据UPQM算法筛选出符合要求的汽车服务店以及路线列表，并将列表发送至车载显示终端显示。S205: Based on the user's needs, route planning and evaluation information, according to the UPQM algorithm, select the auto service shop and route list that meet the requirements, and send the list to the vehicle display terminal for display.
S206，用户通过车载显示终端选择的汽车服务店及其路线，以生成相应请求信息，将该请求信息和故障信息发送给汽车服务店平台，同时控制导航功能打开。S206, the user selects the car service shop and its route through the vehicle display terminal to generate corresponding request information, sends the request information and fault information to the car service shop platform, and controls the navigation function to open.
S207，用户根据导航路线开往选择的汽车服务店。S207, the user drives to the selected car service store according to the navigation route.
S208，车辆到达汽车服务店后，汽车服务店人员在汽车服务店平台确认相关信息后进行相应的服务。S208, after the vehicle arrives at the auto service store, the staff of the auto service store confirms the relevant information on the platform of the auto service store and performs corresponding services.
S209，故障处理后，汽车服务店平台上传数据进行故障修复验证。S209, after the fault is handled, the car service store platform uploads data to verify fault repair.
S210，验证完成后生成订单信息，用户根据该订单信息在app端(如车载显示终端App、车主的移动终端App)买单。S210, after the verification is completed, the order information is generated, and the user pays the bill on the app side (such as the vehicle display terminal App, the car owner's mobile terminal App) according to the order information.
S211，用户在app端对本次服务作出评价。S211, the user evaluates the service on the app side.
S212，保存评价信息并将评价信息推送给汽车服务店平台。S212. Save the evaluation information and push the evaluation information to the car service store platform.
S213，汽车服务店平台收到评价后保存并分析，若有不足之处则作出相应的整改。S213. After receiving the evaluation, the car service store platform saves and analyzes it, and makes corresponding corrections if there are deficiencies.
综上，本发明实施例的汽车服务的推荐方法，能够尽可能匹配用户需求-路线实况-汽车服务店服务水平，以准确快速地将服务质量更好的汽车服务店推荐给用户，同时将故障信息告知汽车服务店，避免了检测故障这一阶段的耗时；用户消费过后可以自愿给服务店作出评价，对服务店的服务水平的提升也有一定的促进作用，也方便用户在网上了解到各汽车服务店的服务情况，从而做出更有利于自身的选择。To sum up, the car service recommendation method in the embodiment of the present invention can match user demand-route real-time information-car service shop service level as much as possible, so as to accurately and quickly recommend car service shops with better service quality to users, and at the same time, fault The information informs the car service shop, avoiding the time-consuming stage of fault detection; users can voluntarily give evaluations to the service shop after consumption, which will also promote the improvement of the service level of the service shop, and it is also convenient for users to learn about various problems online. The service situation of the car service shop, so as to make a choice that is more beneficial to oneself.
图6是根据本发明一个实施例的整车服务系统的结构示意图。Fig. 6 is a schematic structural diagram of a vehicle service system according to an embodiment of the present invention.
如图6所示，该整车服务系统100包括：第一获取模块101、第二获取模块102、第三获取模块103、第一生成模块104和第一发送模块105。As shown in FIG. 6 , the vehicle service system 100 includes: a first acquiring module 101 , a second acquiring module 102 , a third acquiring module 103 , a first generating module 104 and a first sending module 105 .
其中，第一获取模块101用于在车辆发生故障后，获取车辆的当前位置信息；第二获取模块102用于根据当前位置信息获取距车辆预设距离内的所有汽车服务店；第三获取模块103用于获取每个汽车服务店的评价信息和车辆到达每个汽车服务店的路线；第一生成模块104用于根据每个汽车服务店的评价信息、车辆到达每个汽车服务店的路线和预设要求生成推荐服务店列表；第一发送模块105用于将推荐服务店列表发送至车辆的车载显示终端显示。Wherein, the first acquisition module 101 is used to acquire the current location information of the vehicle after the vehicle breaks down; the second acquisition module 102 is used to acquire all the car service shops within the preset distance from the vehicle according to the current location information; the third acquisition module 103 is used for obtaining the evaluation information of each automobile service shop and the route that the vehicle arrives at each automobile service shop; The preset request generates a list of recommended service stores; the first sending module 105 is used to send the list of recommended service stores to the vehicle-mounted display terminal for display.
在本发明的一些实施例中，预设要求包括距离短优先、高速优先、收费少优先、红绿灯等待代价少优先、汽车服务店价格在预设区间中的一种或多种。In some embodiments of the present invention, the preset requirements include one or more of short distance priority, high speed priority, low toll priority, low traffic light waiting cost priority, and car service shop prices within a preset range.
具体地，第一生成模块104根据如下公式(1)计算车辆到第i个汽车服务店第j条路线的选择系数CHij，并根据CHij生成推荐服务店列表。Specifically, the first generation module 104 calculates the selection coefficient CHij of the vehicle to the jth route of the i-th auto service shop according to the following formula (1), and generates a list of recommended service shops according to CHij .
其中，CLij为车辆到第i个汽车服务店的第j条路线的红绿灯总等待代价，CBij为车辆到第i个汽车服务店的第j条路线的阻塞代价，CTij为车辆到第i个汽车服务店的第j条路线的总收费，SEi为第i个汽车服务店的评分，i＝1,2,K,n，j＝1,2,K,m，n≥1，m≥1。Among them, CLij is the total traffic light waiting cost of the vehicle to the j-th route of the i-th auto service store, CBij is the blocking cost of the vehicle to the j-th route of the i-th auto service store, CTij is the The total charge of the jth route of the i car service shop, SEi is the rating of the i car service shop, i=1,2,K,n, j=1,2,K,m, n≥1, m≥1.
可选地，第一生成模块104可根据如下公式(2)计算CBij：Optionally, the first generation module 104 can calculate CBij according to the following formula (2):
其中，Sij为车辆到第i个汽车服务店的第j条路线的行驶总距离，
进一步地，在本发明的一些实施例中，如图7所示，整车服务系统100还包括：第四获取模块106、第一接收模块107、第二生成模块108和第二发送模块109。Further, in some embodiments of the present invention, as shown in FIG. 7 , the vehicle service system 100 further includes: a fourth acquiring module 106 , a first receiving module 107 , a second generating module 108 and a second sending module 109 .
其中，第四获取模块106用于在车辆发生故障后，获取相应的故障信息；第一接收模块107用于通过车载显示终端接收用户的选择指令以选择相应的汽车服务店和到达该汽车服务店的路线；第二生成模块108用于根据选择指令生成对应的请求信息；第二发送模块109用于将请求信息和故障信息发送至对应的汽车服务店平台。Wherein, the fourth acquisition module 106 is used to obtain corresponding failure information after the vehicle breaks down; the first receiving module 107 is used to receive the user's selection instruction through the vehicle-mounted display terminal to select the corresponding car service shop and arrive at the car service shop The second generating module 108 is used to generate corresponding request information according to the selection instruction; the second sending module 109 is used to send the request information and fault information to the corresponding car service store platform.
在该实施例中，在第四获取模块106获取到故障信息之后，第一发送模块105还将故障信息发送至车载显示终端和/或车主的移动终端。In this embodiment, after the fourth obtaining module 106 obtains the fault information, the first sending module 105 also sends the fault information to the vehicle display terminal and/or the mobile terminal of the vehicle owner.
进一步地，如图8所示，整车服务系统100还包括控制模块110，控制模块110用于在第一接收模块接收到选择指令之后，控制车辆启动导航功能，以便用户根据所选择的路线驾驶车辆。Further, as shown in FIG. 8, the vehicle service system 100 also includes a control module 110, which is used to control the vehicle to start the navigation function after the first receiving module receives the selection instruction, so that the user can drive according to the selected route. vehicle.
在本发明的一些实施例中，请求信息中可包括车辆的身份信息，其中，如图9所示，整车服务系统100还可包括第二接收模块111。第二接收模块111用于在车辆到达所选择的汽车服务店之后，接收汽车服务店平台发送的对车辆的身份信息进行确认后的结果信息，以及在故障处理完成后，接收汽车服务店平台发送的故障修复验证，以生成订单信息。In some embodiments of the present invention, the request information may include the identity information of the vehicle, wherein, as shown in FIG. 9 , the whole vehicle service system 100 may further include a second receiving module 111 . The second receiving module 111 is used to receive the result information after confirming the identity information of the vehicle sent by the car service shop platform after the vehicle arrives at the selected car service shop, and receive the result information sent by the car service shop platform after the fault processing is completed. , to generate order information.
在该实施例中，第一发送模块105还将订单信息发送至车载显示终端显示和/或车主的移动终端显示，以进行购买交易。In this embodiment, the first sending module 105 also sends the order information to the vehicle-mounted display terminal for display and/or the vehicle owner's mobile terminal for display, so as to perform a purchase transaction.
进一步地，如图10所示，整车服务系统100还包括第三接收模块112，第三接收模块112用于在购买交易成功之后，接收车载显示终端和/或车主的移动终端发送的用户的评价信息。Further, as shown in FIG. 10 , the vehicle service system 100 also includes a third receiving module 112, and the third receiving module 112 is configured to receive the user's information sent by the vehicle display terminal and/or the vehicle owner's mobile terminal after the purchase transaction is successful. Review information.
在该实施例中，第二发送模块109还将评价信息推送至相应的汽车服务店平台。In this embodiment, the second sending module 109 also pushes the evaluation information to the corresponding car service store platform.
需要说明的是，本发明实施例的整车服务系统的其他具体实施方式可参见本发明上述实施例的汽车服务的推荐方法的具体实施方式，为减少冗余，此处不做赘述。It should be noted that for other specific implementation manners of the vehicle service system in the embodiment of the present invention, refer to the specific implementation manners of the method for recommending automobile service in the above-mentioned embodiments of the present invention. To reduce redundancy, details are not repeated here.
根据本发明实施例的整车服务系统，能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the vehicle service system of the embodiment of the present invention, it is possible to accurately and quickly recommend a car service shop with better service quality to the user, which is helpful for quick and effective solution to vehicle failures and improves user experience.
图11是根据本发明一个实施例的汽车服务的推荐系统的结构示意图。Fig. 11 is a schematic structural diagram of a car service recommendation system according to an embodiment of the present invention.
如图11所示，汽车服务的推荐系统1000包括车载显示终端200和上述实施例的整车服务系统100。As shown in FIG. 11 , a car service recommendation system 1000 includes a vehicle display terminal 200 and the vehicle service system 100 of the above-mentioned embodiment.
在本发明的一些实施例中，如图12所示，汽车服务的推荐系统1000还可以包括汽车服务店平台300。In some embodiments of the present invention, as shown in FIG. 12 , the car service recommendation system 1000 may further include a car service store platform 300 .
其中，整车服务系统100还用于接收车载显示终端200发送的选择指令以从推荐服务店列表中选择汽车服务店和到达该汽车服务店的路线，并根据选择指令生成请求信息，以及将请求信息和获取到的车辆的故障信息发送至对应的汽车服务店平台300。Wherein, the whole vehicle service system 100 is also used to receive the selection instruction sent by the vehicle display terminal 200 to select the car service shop and the route to the car service shop from the list of recommended service shops, and generate request information according to the selection instruction, and send the request The information and the acquired fault information of the vehicle are sent to the corresponding car service store platform 300 .
进一步地，如图13所示，汽车服务的推荐系统1000还可以包车主的移动终端400。Further, as shown in FIG. 13 , the car service recommendation system 1000 can also include the mobile terminal 400 of the car owner.
其中，整车服务系统100还用于将获取的车辆的故障信息发送至车主的移动终端400，以及接收车主的移动终端400发送的评价信息。Wherein, the whole vehicle service system 100 is further configured to send the obtained fault information of the vehicle to the mobile terminal 400 of the vehicle owner, and receive evaluation information sent by the mobile terminal 400 of the vehicle owner.
需要说明的是，本发明实施例的汽车服务的推荐系统的其他具体实施方式可参见本发明上述实施例的汽车服务的推荐方法的具体实施方式，为减少冗余，此处不做赘述。It should be noted that, for other specific implementation manners of the automobile service recommendation system in the embodiment of the present invention, refer to the specific implementation manners of the automobile service recommendation method in the above-mentioned embodiments of the present invention. To reduce redundancy, details are not repeated here.
根据本发明实施例的汽车服务的推荐系统，通过上述实施例的整车服务系统，能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the car service recommendation system of the embodiment of the present invention, through the vehicle service system of the above-mentioned embodiment, it can accurately and quickly recommend car service shops with better service quality to users, which helps to quickly and effectively solve vehicle failures and improve user experience.
为达到上述目的，本发明还提出了一种非临时性计算机可读存储介质，其上存储有计算机程序，所述计算机程序在被处理器执行时，实现上述的汽车服务的推荐方法。To achieve the above object, the present invention also proposes a non-transitory computer-readable storage medium, on which a computer program is stored, and when the computer program is executed by a processor, the above-mentioned method for recommending a car service is realized.
根据本发明实施例的非临时性计算机可读存储介质，在其上存储的与上述汽车服务的推荐方法对应的程序被执行时，能够准确快速地将服务质量更好的汽车服务店推荐给用户，有助于车辆故障的快速有效解决，提升了用户体验。According to the non-transitory computer-readable storage medium of the embodiment of the present invention, when the program corresponding to the above-mentioned car service recommendation method stored thereon is executed, the car service shop with better service quality can be accurately and quickly recommended to the user , which helps to quickly and effectively resolve vehicle failures and improves user experience.
在本发明的描述中，需要理解的是，术语“中心”、“纵向”、“横向”、“长度”、“宽度”、“厚度”、“上”、“下”、“前”、“后”、“左”、“右”、“竖直”、“水平”、“顶”、“底”“内”、“外”、“顺时针”、“逆时针”、“轴向”、“径向”、“周向”等指示的方位或位置关系为基于附图所示的方位或位置关系，仅是为了便于描述本发明和简化描述，而不是指示或暗示所指的装置或元件必须具有特定的方位、以特定的方位构造和操作，因此不能理解为对本发明的限制。In describing the present invention, it should be understood that the terms "center", "longitudinal", "transverse", "length", "width", "thickness", "upper", "lower", "front", " Back", "Left", "Right", "Vertical", "Horizontal", "Top", "Bottom", "Inner", "Outer", "Clockwise", "Counterclockwise", "Axial", The orientation or positional relationship indicated by "radial", "circumferential", etc. is based on the orientation or positional relationship shown in the drawings, and is only for the convenience of describing the present invention and simplifying the description, rather than indicating or implying the referred device or element Must be in a particular orientation, be constructed in a particular orientation, and operate in a particular orientation, and therefore should not be construed as limiting the invention.
此外，术语“第一”、“第二”仅用于描述目的，而不能理解为指示或暗示相对重要性或者隐含指明所指示的技术特征的数量。由此，限定有“第一”、“第二”的特征可以明示或者隐含地包括至少一个该特征。在本发明的描述中，“多个”的含义是至少两个，例如两个，三个等，除非另有明确具体的限定。In addition, the terms "first" and "second" are used for descriptive purposes only, and cannot be interpreted as indicating or implying relative importance or implicitly specifying the quantity of indicated technical features. Thus, the features defined as "first" and "second" may explicitly or implicitly include at least one of these features. In the description of the present invention, "plurality" means at least two, such as two, three, etc., unless otherwise specifically defined.
在本发明中，除非另有明确的规定和限定，术语“安装”、“相连”、“连接”、“固定”等术语应做广义理解，例如，可以是固定连接，也可以是可拆卸连接，或成一体；可以是机械连接，也可以是电连接；可以是直接相连，也可以通过中间媒介间接相连，可以是两个元件内部的连通或两个元件的相互作用关系，除非另有明确的限定。对于本领域的普通技术人员而言，可以根据具体情况理解上述术语在本发明中的具体含义。In the present invention, unless otherwise clearly specified and limited, terms such as "installation", "connection", "connection" and "fixation" should be understood in a broad sense, for example, it can be a fixed connection or a detachable connection , or integrated; it may be mechanically connected or electrically connected; it may be directly connected or indirectly connected through an intermediary, and it may be the internal communication of two components or the interaction relationship between two components, unless otherwise specified limit. Those of ordinary skill in the art can understand the specific meanings of the above terms in the present invention according to specific situations.
在本发明中，除非另有明确的规定和限定，第一特征在第二特征“上”或“下”可以是第一和第二特征直接接触，或第一和第二特征通过中间媒介间接接触。而且，第一特征在第二特征“之上”、“上方”和“上面”可是第一特征在第二特征正上方或斜上方，或仅仅表示第一特征水平高度高于第二特征。第一特征在第二特征“之下”、“下方”和“下面”可以是第一特征在第二特征正下方或斜下方，或仅仅表示第一特征水平高度小于第二特征。In the present invention, unless otherwise clearly specified and limited, the first feature may be in direct contact with the first feature or the first and second feature indirectly through an intermediary. touch. Moreover, "above", "above" and "above" the first feature on the second feature may mean that the first feature is directly above or obliquely above the second feature, or simply means that the first feature is higher in level than the second feature. "Below", "beneath" and "beneath" the first feature may mean that the first feature is directly below or obliquely below the second feature, or simply means that the first feature is less horizontally than the second feature.
在本说明书的描述中，参考术语“一个”、“一些”、“示例”、“具体示例”、或“一些示例”等的描述意指结合该或示例描述的具体特征、结构、材料或者特点包含于本发明的至少一个或示例中。在本说明书中，对上述术语的示意性表述不必须针对的是相同的或示例。而且，描述的具体特征、结构、材料或者特点可以在任一个或多个或示例中以合适的方式结合。此外，在不相互矛盾的情况下，本领域的技术人员可以将本说明书中描述的不同或示例以及不同或示例的特征进行结合和组合。In the description of this specification, descriptions with reference to the terms "a", "some", "examples", "specific examples", or "some examples" etc. mean that specific features, structures, materials or characteristics described in connection with the or examples Included in at least one or example of the present invention. In this specification, the schematic representations of the above-mentioned terms are not necessarily aimed at the same or examples. Furthermore, the specific features, structures, materials or characteristics described may be combined in any one or more or examples in a suitable manner. In addition, those skilled in the art may combine and combine the different or examples and the features of the different or examples described in this specification if they do not contradict each other.
尽管上面已经示出和描述了本发明的，可以理解的是，上述是示例性的，不能理解为对本发明的限制，本领域的普通技术人员在本发明的范围内可以对上述进行变化、修改、替换和变型。Although the present invention has been shown and described above, it can be understood that the above is exemplary and cannot be construed as a limitation of the present invention, and those skilled in the art can change and modify the above within the scope of the present invention , Substitution and Variation.
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