Summary of the invention
The embodiment of the invention provides a kind of business consultation control method, terminal and servers.
On the one hand, the embodiment of the invention provides a kind of business consultation control method, this method includes monitoring current netWhen the trigger event of the business consultation contact on page, the first request is sent to server, first request carries the businessSeek advice from the identification information of contact；Then temporary user identification information and enterprise identity information that the server returns, institute are receivedState the enterprise identity information that enterprise identity information is the server according to the identification information of the business consultation contact from preservationIt is obtained in set；The corresponding instant communication client in the business consultation contact finally is switched to from the current web page, andIt is established between the instant communication client and enterprise customer side according to the temporary identifier information and the enterprise identity informationConsulting session, wherein enterprise customer side be server according at least to enterprise identity information determine in state can be receivedCustomer side.The scheme provided through the embodiment of the present invention can allow user when click-to-call service on current web page seeks advice from contact, eventuallyEnd jumps to the corresponding instant communication client in business consultation contact from current web page, then passes through instant communication client and enterpriseConsulting session is established in industry customer side, to promote the consulting experience of user, is also beneficial to enterprise maintenance client.Secondly, Instant MessengerLetter client can save search record in real time, browse history search record in real time convenient for user and obtain consulting as a result, to userConsulting offers convenience.
In a possible design, the second request can be sent to the server, described second requests described in carryingTemporary user identification information and the enterprise identity information；Then the information signature and reception letter that the server is sent are receivedBreath, the information signature is that the server is generated according to the temporary user identification information；The reception information is describedServer is obtained from the reception information of preservation according to the enterprise identity information；Finally according to the information signature and describedReception information establishes the consulting session between the instant communication client and the enterprise customer side.Due to instant messaging clientBetween end information transmission it is higher compared to the safety that webpage information transmit, and information signature as instant communication client withThe basis of interaction between enterprise customer side, the requirement to safety are high.In scheme provided in an embodiment of the present invention, terminal is from working asAfter preceding webpage switches to instant communication client, the second request is sent to server to obtain message by instant communication clientSignature and reception information, rather than by current web page to service server system send second request with obtain information signature andInformation is received, information signature is greatly reduced and is maliciously stolen the danger falsely used, ensure that the meeting between user and enterprise's customer serviceWords safety.
In a possible design, instant communication client and enterprise's customer service are established according to information signature and reception informationThe detailed process of consulting session between end can be with are as follows: Xiang Suoshu server sends enterprise customer side distribution request, wherein enterpriseCustomer side distribution request carries the enterprise identity information and the reception information.Then the described of the server transmission is receivedThe attribute information of enterprise customer side, the enterprise customer side are the server according to the enterprise identity information and the receptionWhat information determined is in the customer side that can receive state.Consultation information, the consultation information are sent to the server again laterThe attribute information of the information signature, the attribute information of the enterprise customer side and the instant communication client is carried, withMake the server according to the information signature, the attribute information of the enterprise customer side and the instant communication clientThe consultation information is sent to the enterprise customer side by attribute information.
In a possible design, the enterprise customer side includes work number customer side or master customer side.Described firstRequest carries the attribute information of the current web page；The temporary user identification information is the server according to the current netWhat the attribute information of page generated.
On the one hand, the embodiment of the invention provides a kind of business consultation control methods, send this method comprises: receiving terminalFirst request, it is described first request carry business consultation contact identification information, the business consultation contact is located at the endOn the current web page at end, first request terminal is sent when monitoring that the business consultation contact is triggered,Then corresponding enterprise's body is obtained from the enterprise identity information aggregate of preservation according to the identification information of the business consultation contactPart information；Temporary user identification information and the enterprise identity information are sent to the terminal by the server, so that describedTerminal switches to the corresponding instant communication client in the business consultation contact from the current web page, and according to the interim bodyPart information and the enterprise identity information establish the consulting session between the instant communication client and enterprise customer side, describedEnterprise customer side is to be determined according at least to the enterprise identity information in the customer side that can receive state.
In a possible design, the second request that the terminal is sent is received, is faced described in the second request carryingWhen the subscriber identity information and enterprise identity information, information signature is then determined according to the temporary user identification information；ItThe corresponding reception information saved is determined further according to the enterprise identity information afterwards；The information signature and the reception information are sent outIt send to the terminal, so that the terminal establishes the instant communication client according to the information signature and the reception informationWith the consulting session between the enterprise customer side.
In a possible design, after the information signature and the reception information are sent to the terminal, connectEnterprise's customer side distribution request that the terminal is sent is received, enterprise customer side distribution request carries the enterprise identity informationWith the reception information, the enterprise customer side is then determined according to the enterprise identity information and the reception information, it is describedEnterprise customer side is that the attribute information of the enterprise customer side is sent to the terminal in the customer side that can receive state.Receive the consultation information that the terminal is sent again later, the consultation information carries the information signature, the enterprise customer sideAttribute information and the instant communication client attribute information；According to the information signature, the enterprise customer sideThe consultation information is sent to the enterprise customer side by the attribute information of attribute information and the instant communication client.
In a possible design, the enterprise customer side includes work number customer side and master customer side.Described firstRequest carries the attribute information of the current web page；The temporary user identification information is believed according to the attribute of the current web pageWhat breath generated.
On the other hand, the embodiment of the invention provides a kind of terminal, which includes monitoring unit, current for monitoringWhen the trigger event of the business consultation contact on webpage, the first request is sent to server, first request carries the industryThe identification information of business consulting contact；First receiving unit, for receive temporary user identification information that the server returns andEnterprise identity information, the enterprise identity information are the servers according to the identification information of the business consultation contact from preservationEnterprise identity information aggregate in obtain；First processing units, for switching to the business consultation from the current web pageThe corresponding instant communication client in contact, and according to the temporary identifier information and the enterprise identity information establish it is described immediatelyConsulting session between communication customer end and enterprise customer side, wherein enterprise customer side is the server according at least to describedWhat enterprise identity information determined is in the customer side that can receive state.
In a possible design, the first processing units are specifically used for: Xiang Suoshu server sends the second request,Second request carries the temporary user identification information and the enterprise identity information；Receive disappearing for the server transmissionBreath signature and reception information, the information signature is that the server is generated according to the temporary user identification information；It is describedReception information is what the server was obtained from the reception information of preservation according to the enterprise identity information；According to the messageSignature and the reception information establish the consulting session between the instant communication client and the enterprise customer side.
In a possible design, the first processing units are specifically used for: Xiang Suoshu server sends enterprise's customer serviceDistribution request is held, enterprise customer side distribution request carries the enterprise identity information and the reception information；Then it receivesThe attribute information for the enterprise customer side that the server is sent, the enterprise customer side are the server according to the enterpriseWhat industry identity information and the reception information determined is in the customer side that can receive state；It sends and consults to the server again laterInformation is ask, the consultation information carries the information signature, the attribute information of the enterprise customer side and the instant messagingThe attribute information of client so that the server according to the information signature, the enterprise customer side attribute information andThe consultation information is sent to the enterprise customer side by the attribute information of the instant communication client.
In a possible design, the enterprise customer side includes work number customer side or master customer side.
In a possible design, first request carries the attribute information of the current web page；The interim useFamily identity information is that the server is generated according to the attribute information of the current web page.
On the other hand, the embodiment of the invention provides a kind of server, which includes the second receiving unit, at secondManage unit and the first transmission unit；Second receiving unit, for receiving the first request of terminal transmission, first request is takenIdentification information with business consultation contact, the business consultation contact are located on the current web page of the terminal, and described first asksWhat terminal described in Seeking Truth was sent when monitoring that the business consultation contact is triggered；The second processing unit, for according toThe identification information of business consultation contact obtains corresponding enterprise identity information from the enterprise identity information aggregate of preservation；First hairSend unit, for temporary user identification information and the enterprise identity information to be sent to the terminal so that the terminal fromThe current web page switches to the corresponding instant communication client in the business consultation contact, and according to the temporary identifier informationAnd the enterprise identity information establishes the consulting session between the instant communication client and enterprise customer side, wherein describedEnterprise customer side is to be determined according at least to the enterprise identity information in the customer side that can receive state.
In a possible design, the second receiving unit is also used to receive the second request that the terminal is sent, describedSecond request carries the temporary user identification information and the enterprise identity information, and second request is the terminal from instituteIt states current web page and switches to after the corresponding instant communication client in the business consultation contact and send；The second processing unit is also usedIn determining information signature according to the temporary user identification information；It is obtained from the server according to the enterprise identity informationThe corresponding reception information saved；First transmission unit is also used to the information signature and the reception information being sent to the endEnd, so that the terminal establishes the instant communication client and the enterprise according to the information signature and the reception informationConsulting session between customer side.
In a possible design, the second receiving unit is also used to receive the enterprise customer side distribution that the terminal is sentRequest, enterprise customer side distribution request carry the enterprise identity information and the reception information.The second processing unit is alsoFor determining the enterprise customer side according to the enterprise identity information and the reception information, the enterprise customer side be inThe customer side of state can be received.First transmission unit is also used to the attribute information of the enterprise customer side being sent to the endEnd.Second receiving unit is also used to receive the consultation information that the terminal is sent, the consultation information carry the information signature,The attribute information of the enterprise customer side and the attribute information of the instant communication client.First transmission unit is also used to rootIt will be described according to the attribute information of the information signature, the attribute information of the enterprise customer side and the instant communication clientConsultation information is sent to the enterprise customer side.
In a possible design, the enterprise customer side includes work number customer side or master customer side.
In a possible design, first request carries the attribute information of the current web page；The interim useFamily identity information is generated according to the attribute information of the current web page.
On the other hand, the embodiment of the invention provides a kind of terminal devices, including at least one processing unit and at leastOne storage unit, wherein the storage unit is stored with computer program, when described program is executed by the processing unitWhen, so that the step of processing unit executes above-mentioned aspect the method.
Another aspect, the embodiment of the invention provides a kind of computer-readable medium, being stored with can be held by terminal deviceCapable computer program, when described program is run on the terminal device, so that the terminal device executes described in above-mentioned aspectThe step of method.
According to the solutions of the embodiments of the present invention, user can be allowed when click-to-call service on current web page seeks advice from contact, terminalThe corresponding instant communication client in business consultation contact is jumped to from current web page, then passes through instant communication client and enterpriseConsulting session is established in customer side, therefore the consultation way between user and enterprise's customer service is not limited to text chat, can be Instant MessengerThe various consultation way that client is supported are believed, to promote the consulting experience of user.Secondly, user passes through instant communication clientWhen being seeked advice from enterprise customer side, instant communication client can save search record in real time, and user solves to work as according to consultingPreceding problem for a period of time after, can be by browsing going through for instant communication client when needing to seek advice from again for same problemHistory search record obtains consulting as a result, without Consulting Company customer side again, brings advantage to the user.In addition, terminal fromAfter current web page switches to instant communication client, the second request is sent to server by instant communication client and is disappeared with obtainingBreath signature, rather than the second request is sent to service server system to obtain information signature by current web page, it substantially reducesInformation signature is maliciously stolen the danger falsely used, and ensure that the secure session between user and enterprise's customer service.
Specific embodiment
In order to which the purpose of the present invention, technical solution and beneficial effect is more clearly understood, below in conjunction with attached drawing and implementationExample, the present invention will be described in further detail.It should be appreciated that specific embodiment described herein is only used to explain this hairIt is bright, it is not intended to limit the present invention.
Herein, it is to be understood that any number of elements in attached drawing be used to example rather than limit and it is anyName is only used for distinguishing, without any restrictions meaning.In order to facilitate understanding, below to involved in the embodiment of the present inventionNoun explains.
IM: instant messaging (Instant Message, abbreviation IM) can send and receive internet message etc. immediatelyBusiness.
Personal IM: the instant messaging product, such as QQ, wechat, Line etc. of chat feature are provided for personal user.Personal IMIt is mainly directed towards personal user, the functions such as word message communication, voice and video chat, good friend's management, good friend's dynamic are provided.
Enterprise IM: the products such as instant messaging product, such as enterprise's point, enterprise QQ, nail nail are provided for the employee of same enterprise.EnterpriseIndustry IM, which is focused primarily on, provides intra-company's exchange, synergetic office work, externally the functions such as marketing.
WPA: webpage interim conversation (Web Presence ActiveX, abbreviation WPA) passes through the application journey of web access IMThe interim conversation of sequence programming interface (Application Programming Interface, abbreviation API).
Main number externally: enterprise externally receives their thing company in external visitor using the same master number is consistent, realIt is that the employee of enterprise receives client by main number on border.
Work number is external: employee is directly received by personal account with client.
The technical solution of the embodiment of the present invention is suitable for mobile terminal, is also applied for the end PC.Fig. 1 illustrates the present inventionThe applicable application scenario diagram of embodiment.By taking user buys the product of enterprise on enterprise web site as an example, Fig. 1 is the product net of enterprisePage is provided with on-line consulting window in the upper right side of product web page, which can be fixed on product web page, with product netPage scrolling and move, can also be shown in the form of floating layer in product web page, not with product web page roll and move.It is online to consultThe business consultation contact that two on-line consultings are set in window is ask, respectively QQ seeks advice from contact and wechat seeks advice from contact.Existing skillIn art, when QQ seeks advice from contact when the user clicks, webpage interim conversation is popped up on product web page, user passes through the webpage interim conversationBusiness consultation is carried out with enterprise's customer service, consultation way is excessively single and cannot save history search record.
In order to solve the problems, such as that carrying out business consultation above by webpage interim conversation exists, the embodiment of the present invention is based on figureSystem architecture diagram described in 2 proposes a solution.As described in Figure 2, which includes terminal 201,202 and of serverEnterprise terminal 203, terminal 201 and server 202 are by being wirelessly or non-wirelessly connected to the network.Browser application is installed in terminal 201Program and instant communication client, user pass through the browser application access enterprise networks page installed in terminal 201, Yong HutongThe instant communication client installed in terminal 201 is crossed to be linked up with enterprise customer service.Terminal 201 can be for desktop computer,Portable computer, smart phone, tablet computer etc..
Enterprise terminal 203 and server 202 are by being wirelessly or non-wirelessly connected to the network, installation enterprises visitor on enterprise terminal 203Take end, enterprise's customer service is got in touch with user by enterprise customer side and is answered the question for user, enterprise terminal 203 can be forDesktop computer, portable computer, smart phone, tablet computer etc..
Server 202 is for establishing contacting between the instant communication client of user and enterprise customer side.Server 202It can be a server, the server cluster or cloud computing center that several servers form.
In the embodiment of the present invention, in order to enable terminal 201 to interact with server 202, to establish instant messagingConsulting session between client and enterprise customer side, in a kind of possible embodiment, the structural schematic diagram of server 202As shown in figure 3, server 202 includes first server 301, second server 302 and third server 303.It is transported in terminal 201It is sent out when the business consultation contact on webpage is triggered to first server 301 at row browser application access enterprise networks stationSend business consultation contact corresponding identification information.First server 301 returns to temporary user identification information and enterprise to terminal 201Identity information.Terminal 201 switches after receiving temporary user identification information and enterprise identity information from browser applicationEven if to communication customer end.Terminal 201 sends consulting session establishment and requests to third server 303, and interim use is carried in requestFamily identity information and enterprise identity information.Third server 303 is obtained from second server 302 according to temporary user identification informationInformation signature is taken, obtains reception information from first server 301 according to enterprise identity information, and return to information signature to terminalWith reception information.Terminal 201 is established between instant communication client and enterprise customer side according to information signature and reception informationSeek advice from session.
Based on system architecture diagram described in Fig. 2, the embodiment of the invention provides a kind of business consultation control method, this methodProcess can by terminal, server interaction execute, as shown in fig. 4 a, comprising the following steps:
Step S401 when the trigger event of the business consultation contact on terminal monitoring to current web page, is sent to serverFirst request, the first request carry the identification information of business consultation contact.
Business consultation contact is user and the channel that enterprise's customer service is linked up, and is needed in user to enterprise's customer service consultation serviceWhen, triggering business consultation contact on webpage can get in touch with enterprise's customer service.Business consultation contact on webpage is according to enterpriseThe actual demand of industry is preset, and one or more business consultation contacts can be set on a webpage.Business consultation contact canTo be set as different functions, for example product seeks advice from corresponding consulting contact, the corresponding consulting contact of technical advice, pre-sales correspondenceConsulting contact, consulting contact corresponding after sale etc..The triggering form of business consultation contact include it is a variety of, such as clicking trigger,Scan the two-dimensional code triggering etc..Optionally, in order to realize setting of the enterprise to business consultation contact, enterprise terminal receives enterprise customerThe setting message of the business consultation contact of input, wherein enterprise customer can select industry from the setting message pre-definedThe corresponding setting message in business consulting contact, can also be with the corresponding setting message in customized business consultation contact.Enterprise terminal is by industryThe corresponding setting message in business consulting contact is sent to server, and server is according to setting message generation business consultation contact and by industryBusiness consulting contact carry is on the website of enterprise.Server is corresponding with setting message by the mark message of business consultation contact simultaneouslyIt is saved, each business consultation contact corresponds to unique identification information.In a kind of possible embodiment, business consultation touchingPoint setting information can save in the form of a list in the server, specific as shown in Table 1:
Table one
| Serial number | Identification information | Function | Triggering form |
| 1 | Enterprise A-001 | Pre-sales customer service | Clicking trigger |
| 2 | Enterprise A-002 | Customer service after sale | Clicking trigger |
| 3 | Enterprise B -001 | Product customer service | Clicking trigger |
| 4 | Enterprise B -002 | Technology customer service | Scanning triggering |
Wherein, one or more business consultation contacts can be set in an enterprise, when multiple business consultation contacts are arranged,It can choose unused triggering form and function, for example two business consultation contacts are arranged in enterprise A on enterprise's webpage, whereinThe serial number " 1 " of one business consultation contact, identification information are " enterprise A-001 ", and function is " pre-sales customer service ", and triggering form is" clicking trigger ".The serial number " 2 " of another business consultation contact, identification information are " enterprise A-002 ", and function is " objective after saleClothes ", triggering form are " clicking trigger ".
Step S402, server are obtained from the enterprise identity information aggregate of preservation according to the identification information of business consultation contactTake corresponding enterprise identity information.
Optionally, when the setting message of business consultation contact is committed to server by enterprise customer, while by enterprise identityInformation is committed to server, and enterprise identity information is enterprise name, enterprise nature, organization mechanism code etc..
In a kind of possible embodiment, if a business consultation contact, server is only arranged in enterprise on webpageAfter receiving setting message and enterprise identity information, business consultation contact is generated according to setting message, then by business consultationIdentification information, setting message and the corresponding preservation of enterprise identity information of contact are in lists.
In alternatively possible embodiment, if at least two business consultation contacts are arranged in enterprise on webpage, serviceDevice generates business consultation contact after receiving setting message and enterprise identity information, according to setting message, then for sameDifferent business on webpage seeks advice from contact, and addition mark is consulted in received enterprise customer's identity information with distinguishing different businessContact is ask, it is then that the identification information of the enterprise identity information after message is arranged, adds mark and business consultation contact is correspondingIt saves in lists, specific as shown in Table 2:
Table two
| Serial number | Identification information | Function | Triggering form | Enterprise identity information |
| 1 | Enterprise A-001 | Pre-sales customer service | Clicking trigger | 3984-7-001 |
| 2 | Enterprise A-002 | Customer service after sale | Clicking trigger | 3984-7-002 |
| 3 | Enterprise B -001 | Product customer service | Clicking trigger | 4769-5-001 |
| 4 | Enterprise B -002 | Technology customer service | Scanning triggering | 4769-5-002 |
Enterprise identity information is made of organization mechanism code and the mark of addition in table two, such as the enterprise of serial number " 1 "Identity information is made of the organization mechanism code " 3984-7 " and mark " -001 " of enterprise A.Server receives business consultationAfter the identification information of contact, enterprise identity information is determined from list, for example, the mark of the received business consultation contact of serverInformation is " enterprise A-001 ", then the enterprise identity information obtained from table two is " 3984-7-001 ".
Temporary user identification information and enterprise identity information are sent to terminal by step S403, server.
In a kind of possible embodiment, server can be unique for terminal distribution at random after reception first is requestedTemporary user identification information.
In alternatively possible embodiment, the attribute information of current web page can be carried in the first request, is taken in this wayDevice be engaged in after receiving the first request, temporary user identification information can be generated according to the attribute information of current web page, wherein whenThe attribute information of preceding webpage can be the time of access current web page, the IP address for the server for accessing current web page, current netThe content information etc. of page.Temporary user identification information is used for the user of identification access current web page.
Step S404, terminal switch to the corresponding instant communication client in business consultation contact from current web page.
Instant communication client includes but is not limited to QQ client, wechat client, enterprise client.Enterprise customer is rightWhen business consultation contact is configured, while the corresponding instant communication client in business consultation contact is set.Optionally, serverThe corresponding instant communication client in business consultation contact is saved in lists, specific as shown in Table 3:
Table three
For example, two business consultation contacts are arranged on the webpage of enterprise A, identification information is that the business of " enterprise A-001 " is consultedIt askes contact and corresponds to " QQ client ", identification information is that the business consultation contact of " enterprise A-002 " is corresponding " wechat client ".
Optionally, it when generating business consultation contact, is generated according to the corresponding instant communication client in business consultation contactCorresponding business consultation contact icon.For example, when the business consultation contact of enterprise customer's setting corresponds to QQ client, then it can be by industryBusiness consulting contact icon is arranged to QQ icon.When enterprise customer setting business consultation contact correspond to wechat client, then can generalBusiness consultation contact icon is arranged to wechat icon.When enterprise customer setting business consultation contact correspond to enterprise client, thenBusiness consultation contact icon can be arranged to enterprise's icon, such user can select business according to the icon of business consultation contactThe form of consulting.
After triggering business consultation contact, server is returning to temporary user identification information to terminal and when company information,Information is indicated to terminal return jump simultaneously.Instruction information is jumped according to the corresponding instant messaging in business consultation contact being triggeredClient determines, for example, server is determining that the corresponding instant communication client in business consultation contact being triggered is QQ clientWhen end, then the instruction information for jumping to QQ client is generated.Server is determining that the business consultation contact being triggered is corresponding i.e.When communication customer end when being wechat client, then generate and jump to the instruction information of wechat client.Server is touched in determinationWhen the corresponding instant communication client in business consultation contact of hair is enterprise client, then the finger for jumping to enterprise client is generatedShow information.
Server after determining the corresponding instant communication client in business consultation contact, by temporary user identification information andEnterprise identity information carries out assembling encryption, is then packaged as what the corresponding instant communication client in business consultation contact can identifyCharacter string is sent to terminal.Terminal receive temporary user identification information, enterprise identity information and jump instruction information after,The corresponding instant communication client in business consultation contact is jumped to from the current web page in browser application, while will be interimSubscriber identity information and enterprise identity information are sent to instant communication client.Optionally, before jumping, terminal first judges endWhether end is mounted with instant communication client, if so, directly opening installed instant communication client, then prompt is usedFamily input account and password are logged in.Otherwise user installation instant communication client is guided.Optionally, it opens installedBefore instant communication client, window is inquired into pop-up, agrees to switch to Instant Messenger from current web page for asking the user whetherBelieve client.For example, the business consultation contact on the current web page that user clicks is that QQ seeks advice from contact, the inquiry window of pop-up is such asShown in Fig. 5, inquiry window shows the content of " will leave current web page, open QQ application ", while " cancellation " " permission " is arrangedTwo keys select convenient for user.When inquiring " permission " key of window when the user clicks, terminal will be switched to from current web pageQQ client.
Step S405, terminal establish instant communication client and enterprise visitor according to temporary identifier information and enterprise identity informationTake the consulting session between end.
Wherein, enterprise customer side is the customer service that server can receive state according at least to determining being in of enterprise identity informationEnd, specifically, enterprise's customer service is in advance in the account of server registration enterprise customer side, and server is by enterprise account and enterprise's bodyPart information is corresponding to be saved.After enterprise's customer service is logged in enterprise customer side, server can will be in enterprise's customer service of logging stateEnd is determined to be in the customer side that can receive state, can also will be in logging state and currently without the enterprise of reception client visitorIt takes end and is determined to be in the customer side that can receive state.Enterprise customer side includes work number customer side and master customer side, wherein workNumber customer side is the corresponding customer side of enterprise staff, the corresponding work number of each enterprise staff, enterprise staff by oneselfWork number is exchanged with client.Master customer side is the corresponding customer side of enterprise, the corresponding master number of an enterprise, enterprise staffIt is exchanged by this main number with client.
In a kind of possible embodiment, terminal establishes instant communication client and enterprise by interacting with serverConsulting session between industry customer side, as Fig. 4 b includes the following steps:
Step S405A, terminal to server send the second request, and the second request carries temporary user identification information and enterpriseIdentity information.
Step S405B, server determine information signature according to temporary user identification information.
The basis that information signature is communicated between instant communication client and enterprise customer side, server are receivingAfter temporary user identification information, temporary user identification information is verified, is believed after being verified according to temporary user identificationBreath generates information signature.
In a kind of possible embodiment, server can be after receiving the second request, directly according to the second requestThe temporary user identification information of middle carrying generates information signature.
In alternatively possible embodiment, server generates according to the first request and faces after receiving the first requestWhen subscriber identity information, information signature is generated after then verifying to temporary user identification information and by information signature and interimSubscriber identity information is corresponding to be saved.Server is believed after receiving the second request according to the temporary user identification in the second requestBreath directly acquires the information signature of corresponding preservation.
Step S405C, server determine the corresponding reception information saved according to enterprise identity information.
It receives information and includes at least reception type and consulting form, wherein reception type can connect for work number reception, main numberTo.When receiving type is that work number is received, instant communication client will establish consulting session with work number customer side；When reception typeBased on number reception when, instant communication client will with master customer side establish seek advice from session.Consulting form can be text chat,Voice-enabled chat and Video chat etc..For enterprise staff when business consultation contact is arranged, reception letter can be added by being arranged in messageThen breath generates business consultation contact according to setting message by server.Optionally, the corresponding figure in business consultation contact of generationMark can show reception information, so that user be facilitated to select business consultation mode according to self-demand.Further, server willMessage, enterprise identity information and the corresponding preservation of reception information are set, specifically as shown in Table 4:
Table four
Such as in two business consultation contacts being arranged on the webpage of enterprise A, enterprise identity information is " 3984-7-001 ", identification information is the corresponding reception information in business consultation contact of " enterprise A-001 " are as follows: " work number reception " and " text is chattedIt ".The corresponding reception in business consultation contact that enterprise identity information is " 3984-7-002 ", identification information is " enterprise A-002 "Information are as follows: " work number reception " and " text chat ".
It should be noted that step S405B and step S405C are in no particular order, third server can first determine message labelName, it is rear to obtain reception information；Reception information can also be first obtained, determines information signature afterwards；Reception information can also be obtained simultaneouslyAnd information signature, the present invention, which implements, to be not specifically limited.
Information signature and reception information are sent to terminal by step S405D, server.
In a kind of possible embodiment, when server determines that reception type is that work number is received, obtains and be in enterpriseThe work number of state can be received, work number is then therefrom chosen and is sent to terminal, it can also be by pre-set business consultation contact pairThe work number answered is sent to terminal, while establishing the session access of work number customer side and instant communication client.
In a kind of possible embodiment, when server determines based on reception type number reception, the master number of enterprise is sent outIt send to terminal, while establishing the session access of master customer side and instant communication client.
When server determines that consulting form is text chat according to reception information, the setting information of text chat is sent toTerminal；When server determines that consulting form is voice-enabled chat according to reception information, the setting information of voice-enabled chat is sent to endEnd；When server determines that consulting form is Video chat according to reception information, the setting information of Video chat is sent to terminal.
Step S405F, terminal according to information signature and reception information establish instant communication client and enterprise customer side itBetween consulting session.
In a kind of possible embodiment, terminal according to information signature and reception information establish instant communication client withConsulting session between enterprise customer side specifically includes following steps, is executed by terminal and server interaction, as illustrated in fig. 4 c:
Step S1, terminal to server send enterprise customer side distribution request, and enterprise's customer side distribution request carries enterpriseIdentity information and reception information.
Step S2, server determine that enterprise customer side, enterprise customer side are place according to enterprise identity information and reception informationIn the customer side that can receive state.
Optionally, server is after receiving enterprise customer side distribution request, first according in enterprise's customer side distribution requestThe enterprise identity information of carrying determines that the enterprise is in logging state and the enterprise customer side without receiving client.FurtherGround goes out enterprise customer side corresponding with reception information according to reception information sifting, for example, reception information is received for work number and textThe work number customer service for supporting text chat is then determined in chat from logging state and the enterprise customer side without receiving clientEnd.
The attribute information of enterprise customer side is sent to terminal by step S3, server.
The attribute information of enterprise customer side includes the corresponding account in enterprise customer side, title of enterprise's customer service etc..
Step S4, terminal to server send consultation information, and consultation information carries the attribute of information signature, enterprise customer sideThe attribute information of information and instant communication client.
The attribute information of instant communication client includes the corresponding account of instant communication client, title etc..Such as userQQ account, QQ title etc..
Step S5, server is according to the category of information signature, the attribute information of enterprise customer side and instant communication clientConsultation information is sent to enterprise customer side by property information.
Server verifies information signature after receiving consultation information, when determining that information signature is legal, according toThe attribute information of enterprise customer side and the attribute information of instant communication client determine enterprise customer side and instant communication clientSession access, consultation information is then sent to by corresponding enterprise customer side by session access.
In order to realize exchanging between user and enterprise's customer service, in a kind of possible embodiment, when consulting form isWhen text chat, in instant communication client display text chat window.User inputs advisory text in text chat windowIt clicks after sending, advisory text and information signature are sent to server by terminal.After server passes through message signature verification,Advisory text is sent to corresponding enterprise customer side with the session access of instant communication client according to enterprise customer side.
In a kind of possible embodiment, when the form of consulting is voice-enabled chat, language is shown in instant communication clientSound chat window, the microphone to open a terminal.User by microphone input seek advice from voice after send, terminal will seek advice from voice withAnd information signature is sent to server.After server passes through message signature verification, according to enterprise customer side and instant messaging visitorThe session access at family end is sent to corresponding enterprise customer side for voice is seeked advice from.
In alternatively possible embodiment, when the form of consulting is Video chat, shown in instant communication clientVideo chat window, the camera and microphone to open a terminal.Instant communication client initiate video request, by video request withAnd information signature is sent to server.After server passes through message signature verification, according to enterprise customer side and instant messaging visitorVideo request is sent to corresponding enterprise customer side by the session access at family end, and returning in enterprise customer side allows video requestAfterwards, the video conversation between instant communication client and enterprise customer side is established.
According to the solutions of the embodiments of the present invention, for enterprise, different types of business can be set according to demand and consultedContact is ask, is offered convenience to enterprise reception user, while business consultation contact is managed convenient for enterprise.User is comeIt says, can choose different consultation way and linked up with enterprise customer service, effectively improve the consulting experience of user；By instantCommunication customer end saves business consultation record, obtains information in inquiry business search record whenever necessary convenient for user,It brings advantage to the user.In addition terminal sends second to server by instant communication client and requests to obtain information signature,Rather than information signature is obtained by current web page, it avoids and information signature is transmitted by webpage, greatly reduce information signatureThe danger falsely used maliciously is stolen, ensure that the secure session between user and enterprise's customer service.
Embodiment in order to preferably explain the present invention, below based on clothes described in system architecture diagram and Fig. 3 described in Fig. 2It is engaged in the structural schematic diagram of device, the embodiment of the invention provides another business consultation control method, the process of this method can be byTerminal, first server, second server and the interaction of third server execute, as shown in Figure 6 a.User is set to need in enterprise MWebsite on buy sensor, browser application is installed in advance, user starts the browser application journey in terminal in terminalAfter sequence, the network address of enterprise M or the product web page of title Entry Firm M are inputted in a browser, as shown in Figure 6 b.Enterprise M'sThe business consultation contact of two on-line consultings is provided on product web page, respectively QQ seeks advice from contact and wechat seeks advice from contact, QQConsulting contact and wechat consulting contact are generated by first server according to the setting message that enterprise submits, while first server is protectedThe setting message, enterprise identity information and identification information of two business consultation contacts are deposited, as shown in Table 5:
Table five
When user seeks advice from for some sensor, the icon or scanning wechat for clicking QQ consulting contact are consultedThe two dimensional code of contact is ask, terminal executes following step S601.
Step S601, when the trigger event of the business consultation contact on terminal monitoring to current web page, to first serverThe first request is sent, the first request carries the identification information of business consultation contact.
As shown in Table 5, when the trigger event of business consultation contact is that QQ consulting contact is triggered, the first request carries QQ and consultsThe identification information for asking contact is " enterprise M-001 ", when the trigger event of business consultation contact is that wechat consulting contact is triggered, theThe identification information that one request carries wechat consulting contact is " enterprise M-002 ".
Step S602, first server is according to the identification information of business consultation contact from the enterprise identity information aggregate of preservationIt is middle to obtain corresponding enterprise identity information.
As shown in Table 5, it is according to the enterprise identity information that the identification information " enterprise M-001 " that QQ seeks advice from contact obtains" 8984-1-001 " is " 8984- according to the enterprise identity information that the identification information " enterprise M-002 " that wechat seeks advice from contact obtains1-002”。
Temporary user identification information is sent to third server by step S603, first server.
Temporary user identification information is used for the user of identification access current web page, by first server according to the production of enterprise MThe attribute information of product webpage generates.Specifically, it is triggered for QQ consulting contact and is triggered two kinds of situations with wechat consulting contact,The temporary user identification information of generation is also different.
Step S604, third server generate information signature according to temporary user identification information.
Information signature is sent to first server by step S605, third server.
Information signature and temporary user identification information are sent to second server by step S606, first server.
Information signature and temporary user identification information are corresponded to and are saved by step S607, second server.
Step S608, second server, which is sent, saves success message to first server.
Temporary user identification information and enterprise identity information are sent to terminal by step S609, first server.
Step S610, terminal switch to the corresponding instant communication client in business consultation contact from current web page.
When user clicks the icon of QQ consulting contact, first server returns to temporary user identification information and enterprise identity letterWhile breath, return jump to QQ client jumps instruction information, and terminal switches to QQ client from current web page.SwitchingBefore, the pop-up inquiry window on webpage, as fig. 6 c.Inquiry window, which is shown, " will leave current web page, and open QQ and answerWith " content, while showing " cancellation " " permission " two keys.Start QQ visitor when " allowing " key when the user clicks, in terminalFamily end.
Likewise, first server returns to temporary user identification information when the two dimensional code of scanning input wechat consulting contactWhile with enterprise identity information, return jump to wechat client jumps instruction information, and terminal is switched to from current web pageWechat client.Before handover, the pop-up inquiry window on webpage, as shown in fig 6d.Inquiry window shows and " will leave and work asThe content of preceding webpage, opening wechat application ", while showing " cancellation " " permission " two keys." allow " key when the user clicksWhen, start wechat client in terminal.
Step S611, terminal to third server send second request, second request carry temporary user identification information andEnterprise identity information.
Step S612, third server send information signature acquisition request to second server, information signature acquisition requestMiddle carrying temporary user identification information.
Step S613, second server determines the corresponding information signature saved according to temporary user identification information, and will disappearBreath signature is sent to third server.
Step S614, third server send reception information acquisition request to first server, receive information acquisition requestMiddle carrying enterprise identity information.
Step S615, first server determines the corresponding reception information saved according to enterprise identity information, and reception is believedBreath is sent to third server.
As shown in Table 5, when QQ consulting contact is triggered, believed according to the reception that enterprise identity information " 8984-1-001 " is obtainedBreath is " work number reception " and " text chat ".When wechat consulting contact is triggered, according to enterprise identity information " 8984-1-002 " the reception information obtained is " work number reception " and " voice-enabled chat ".
Information signature and reception information are sent to terminal by step S616, third server.
Third server obtains in enterprise M when determining reception form is " work number reception " in the work that can receive stateNumber customer side, therefrom chooses corresponding work number (123456) and is sent to terminal, then establishes work number customer side and instant messaging visitorThe session access at family end, wherein work number customer side is the customer side QQ or wechat customer side, and corresponding instant communication client isQQ client or wechat client.
Step S617, terminal are established between instant communication client and enterprise customer side according to information signature and reception informationConsulting session.
When QQ consulting contact is triggered, in the QQ client display text chat window of starting, user passes through text chatWindow and enterprise's customer service carry out consulting chat.When wechat consulting contact is triggered, show that voice is chatted in the wechat client of startingSkylight opening, the microphone to open a terminal.
According to the solutions of the embodiments of the present invention, user can be allowed when click-to-call service on current web page seeks advice from contact, terminalThe corresponding instant communication client in business consultation contact is jumped to from current web page, then passes through instant communication client and enterpriseConsulting session is established in customer side, therefore the consultation way between user and enterprise's customer service is not limited to text chat, can be Instant MessengerThe various consultation way that client is supported are believed, to promote the consulting experience of user.
Based on the same technical idea, the embodiment of the invention provides a kind of terminals, as shown in fig. 7, the terminal 700 includesMonitoring unit 701, the first receiving unit 702, first processing units 703, wherein monitoring unit 701 is for monitoring current netWhen the trigger event of the business consultation contact on page, the first request is sent to server, first request carries the businessSeek advice from the identification information of contact；First receiving unit 702 be used to receive the temporary user identification information that the server returns andEnterprise identity information, the enterprise identity information are the servers according to the identification information of the business consultation contact from preservationEnterprise identity information aggregate in obtain；First processing units 703 are used to switch to the business from the current web page and consultThe corresponding instant communication client in contact is ask, and described i.e. according to the temporary identifier information and enterprise identity information foundationWhen communication customer end and enterprise customer side between consulting session, wherein enterprise customer side is the server according at least to instituteThat states the determination of enterprise identity information is in the customer side that can receive state.
In a possible design, the first processing units 703 are specifically used for: Xiang Suoshu server sends second and asksIt asks, second request carries the temporary user identification information and the enterprise identity information；The server is received to sendInformation signature and reception information, the information signature is that the server is generated according to the temporary user identification information；The reception information is what the server was obtained from the reception information of preservation according to the enterprise identity information；According to describedInformation signature and the reception information establish the consulting session between the instant communication client and the enterprise customer side.
In a possible design, the first processing units 703 are specifically used for: Xiang Suoshu server sends enterprise visitorEnd distribution request is taken, enterprise customer side distribution request carries the enterprise identity information and the reception information；Then it connectsThe attribute information for the enterprise customer side that the server is sent is received, the enterprise customer side is the server according toWhat enterprise identity information and the reception information determined is in the customer side that can receive state；It is sent again to the server laterConsultation information, the consultation information carry the information signature, the attribute information of the enterprise customer side and the Instant MessengerBelieve client attribute information so that the server according to the attribute information of the information signature, the enterprise customer side withAnd the consultation information is sent to the enterprise customer side by the attribute information of the instant communication client.
In a possible design, the enterprise customer side includes work number customer side or master customer side.
In a possible design, first request carries the attribute information of the current web page；The interim useFamily identity information is that the server is generated according to the attribute information of the current web page.
On the other hand, the embodiment of the invention provides a kind of servers, as shown in figure 8, the server 800 connects including secondReceive unit 801, the second processing unit 802 and the first transmission unit 803；Second receiving unit 801 is for receiving terminal transmissionFirst request, it is described first request carry business consultation contact identification information, the business consultation contact is located at the endOn the current web page at end, first request terminal is sent when monitoring that the business consultation contact is triggered；The second processing unit 802 according to the identification information of the business consultation contact from the enterprise identity information aggregate of preservation for obtainingTake corresponding enterprise identity information；First transmission unit 803 is used for temporary user identification information and the enterprise identity informationIt is sent to the terminal, so that the terminal switches to the corresponding instant messaging in the business consultation contact from the current web pageClient, and the instant communication client and enterprise visitor are established according to the temporary identifier information and the enterprise identity informationTake the consulting session between end, wherein the enterprise customer side can for being in for determining according at least to the enterprise identity informationThe customer side of reception state.
In a possible design, the second receiving unit 801 is also used to receive the second request that the terminal is sent, instituteIt states the second request and carries the temporary user identification information and the enterprise identity information；According to the temporary user identification informationDetermine information signature；The second processing unit 802 is also used to be obtained from the first server according to the enterprise identity informationThe corresponding reception information saved；First transmission unit 803 is also used to the information signature and the reception information being sent to instituteState terminal so that the terminal according to the information signature and the reception information establish the instant communication client with it is describedConsulting session between enterprise customer side.
In a possible design, the second receiving unit 801 is also used to receive the enterprise customer side that the terminal is sentDistribution request, enterprise customer side distribution request carry the enterprise identity information and the reception information.Second processing listMember 802 is also used to determine the enterprise customer side, enterprise's customer service according to the enterprise identity information and the reception informationEnd is in the customer side that can receive state.First transmission unit 803 is also used to send out the attribute information of the enterprise customer sideIt send to the terminal.Second receiving unit 801 is also used to receive the consultation information that the terminal is sent, and the consultation information carriesThe attribute information of the information signature, the attribute information of the enterprise customer side and the instant communication client.First hairUnit 803 is sent to be also used to according to the information signature, the attribute information of the enterprise customer side and the instant messaging clientThe consultation information is sent to the enterprise customer side by the attribute information at end.
In a possible design, the enterprise customer side includes work number customer side or master customer side.
In a possible design, first request carries the attribute information of the current web page；The interim useFamily identity information is generated according to the attribute information of the current web page.
The embodiment of the invention provides a kind of terminal devices, including at least one processing unit, display unit and at leastOne storage unit, wherein the storage unit is stored with computer program, when described program is executed by the processing unitWhen, so that the step of processing unit executes business consultation control method.As shown in figure 9, for described in the embodiment of the present inventionTerminal device hardware structural diagram, which is specifically as follows desktop computer, portable computer, intelligent handMachine, tablet computer etc..Specifically, which may include memory 901, processor 902 and stores on a memoryComputer program, the processor 902 realize any page display control method in above-described embodiment when executing described programThe step of.Wherein, memory 901 may include read-only memory (ROM) and random access memory (RAM), and to processorThe program instruction and data stored in 902 offer memories 901.Further, terminal device described in the embodiment of the present applicationIt can also include input unit 903 and output device 904 etc..Input unit 1503 may include keyboard, mouse, touch screenDeng；Output device 904 may include display equipment, such as liquid crystal display (Liquid Crystal Display, LCD), cathodeRay tube (Cathode Ray Tube, CRT), touch screen etc..Memory 901, processor 902, input unit 903 and output dressSetting 904 can be connected by bus or other modes, in Fig. 9 for being connected by bus.Processor 902 calls memoryThe program instruction of 901 storages simultaneously executes business consultation control method provided by the above embodiment according to the program instruction of acquisition.
The embodiment of the invention also provides a kind of computer readable storage medium, being stored with can be by terminal device executionComputer program, when described program is run on the terminal device, so that the terminal device executes business consultation control methodThe step of.
It should be understood by those skilled in the art that, the embodiment of the present invention can provide as method or computer program product.Therefore, complete hardware embodiment, complete software embodiment or embodiment combining software and hardware aspects can be used in the present inventionForm.It is deposited moreover, the present invention can be used to can be used in the computer that one or more wherein includes computer usable program codeThe shape for the computer program product implemented on storage media (including but not limited to magnetic disk storage, CD-ROM, optical memory etc.)Formula.
The present invention be referring to according to the method for the embodiment of the present invention, the process of equipment (system) and computer program productFigure and/or block diagram describe.It should be understood that every one stream in flowchart and/or the block diagram can be realized by computer program instructionsThe combination of process and/or box in journey and/or box and flowchart and/or the block diagram.It can provide these computer programsInstruct the processor of general purpose computer, special purpose computer, Embedded Processor or other programmable data processing devices to produceA raw machine, so that being generated by the instruction that computer or the processor of other programmable data processing devices execute for realThe device for the function of being specified in present one or more flows of the flowchart and/or one or more blocks of the block diagram.
These computer program instructions, which may also be stored in, is able to guide computer or other programmable data processing devices with spyDetermine in the computer-readable memory that mode works, so that it includes referring to that instruction stored in the computer readable memory, which generates,Enable the manufacture of device, the command device realize in one box of one or more flows of the flowchart and/or block diagram orThe function of being specified in multiple boxes.
These computer program instructions also can be loaded onto a computer or other programmable data processing device, so that countingSeries of operation steps are executed on calculation machine or other programmable devices to generate computer implemented processing, thus in computer orThe instruction executed on other programmable devices is provided for realizing in one or more flows of the flowchart and/or block diagram oneThe step of function of being specified in a box or multiple boxes.
Although preferred embodiments of the present invention have been described, it is created once a person skilled in the art knows basicProperty concept, then additional changes and modifications may be made to these embodiments.So it includes excellent that the following claims are intended to be interpreted asIt selects embodiment and falls into all change and modification of the scope of the invention.
Obviously, various changes and modifications can be made to the invention without departing from essence of the invention by those skilled in the artMind and range.In this way, if these modifications and changes of the present invention belongs to the range of the claims in the present invention and its equivalent technologiesWithin, then the present invention is also intended to include these modifications and variations.