The property complaint management method and Property Management System of assembled architecture platformTechnical field
The invention belongs to assembled architecture technical field more particularly to the method and system of Property Management System.
Background technique
Currently, technology of Internet of things is more and more applied in cell with the rapid development of the technologies such as technology of Internet of things, VRProperty management fields pass through Cloud Server, visitor currently, reporting for repairment in real time in the Property Management System of cell in order to facilitate ownerThe mode of family terminal and property terminal, user are sent into Cloud Server by client terminal and report applying type for repairment, cloud serviceDevice distributes job order based on the current location information for reporting task type information and user for repairment, to the property terminal of region,Repair management.And application information is made a report on by manually mode among these, requiring user, and it is reporting process for repairmentIn, need to find the type declared, meanwhile, for older old man, it is excessively cumbersome to report process for repairment, using extremely notIt is convenient.
And when event is reported in processing for repairment, system arranges maintenance personal, when task is reported in processing for repairment, object by reporting for repairment for userIndustry would generally be repaired according to the time reported for repairment, or by manually arranging single mode, or according to maintenance personal and user away fromFrom arrangement, maintenance personal is handled, wherein is not related to determine maintenance level situation, alternatively, according only to maintenance personal's subjectivityJudge whether maintenance belongs to emergency；It causes during maintenance process, and some urgent events of reporting for repairment will be due toThe time reported for repairment is too late or distance reports the distance of personnel for repairment farther out, and cannot timely handle, cause owner and property itBetween link up and have some setbacks, cause contradiction to break out.
Summary of the invention
In view of this, the embodiment of the invention provides a kind of property complaint management method, Property Management System and terminals to setStandby, to solve the problems, such as to report for repairment in the prior art, process is excessively cumbersome and maintenance efficiency is low.
The first aspect of the embodiment of the present invention provides a kind of property complaint management method, comprising:
The article of furniture information of article of furniture, the appliance information of electric appliance and finishing in user institute residential building is obtained to buildMaterial information carries out default value processing to the article of furniture information and the appliance information, obtains every height in sample pattern libraryThe characteristic attribute of model；The sample pattern library includes and user's institute's residential building and user institute residential architectureThe corresponding multiple submodels of article of furniture, electric appliance and decoration material in object；The characteristic attribute includes at least each submoduleThe frequency of usage of type and the corresponding relationship of maintenance level or the characteristic attribute include at least the fault type of each submodel withThe corresponding relationship of maintenance level；Or the characteristic attribute includes at least frequency of usage, fault type and the maintenance of each submodelThe corresponding relationship of rank；
Obtain the maintenance objects information of object to be repaired；The object to be repaired includes article of furniture, electric appliance and finishingBuilding materials；
According to the maintenance objects information, the practical maintenance grade of the object to be repaired is determined using the corresponding relationshipNot.
Preferably, according to the maintenance objects information, the reality of the object to be repaired is determined using the corresponding relationshipMaintenance level, comprising:
If maintenance level described in the corresponding relationship only includes a pre-set level, it is determined that the object to be repairedPractical maintenance level is pre-set level；
If maintenance level described in the corresponding relationship includes multiple pre-set levels, according to the reality of the object to be repairedBorder frequency of usage determines the practical maintenance level of the object to be repaired.
Second aspect of the embodiment of the present invention provides a kind of property complaint management device, comprising:
First obtains module, for obtaining the article of furniture information of article of furniture in user institute residential building, electric applianceAppliance information and decoration material information carry out default value processing to the article of furniture information and the appliance information, obtainThe characteristic attribute of each submodel in sample pattern library；The sample pattern library include with user's institute's residential building andArticle of furniture, electric appliance and the corresponding multiple submodels of decoration material in user institute residential building；The feature categoryProperty include at least the frequency of usage of each submodel and the corresponding relationship of maintenance level or the characteristic attribute include at least it is eachThe fault type of submodel and the corresponding relationship of maintenance level；Or the characteristic attribute includes at least using frequently for each submodelThe corresponding relationship of secondary, fault type and maintenance level；
Second obtains module, for obtaining the maintenance objects information of object to be repaired；The object to be repaired includes furnitureArticle, electric appliance and decoration material；
Determining module, for determining the object to be repaired using the corresponding relationship according to the maintenance objects informationPractical maintenance level.
The third aspect of the embodiment of the present invention provides a kind of Property Management System, it is characterised in that: the estate managementSystem includes client terminal, server and property terminal；
The client terminal includes information acquisition module and communication module；The information acquisition module is to be repaired for obtainingThe maintenance objects information of object；The communication module is used to the maintenance objects information being sent to the server；
The server is used for: obtaining the electricity of the article of furniture information of article of furniture in user institute residential building, electric applianceDevice information and decoration material information carry out default value processing to the article of furniture information and the appliance information, obtain sampleThe characteristic attribute of each submodel in this model library；The sample pattern library includes and user's institute's residential building and instituteState article of furniture, electric appliance and the corresponding multiple submodels of decoration material in user institute residential building；The characteristic attributeThe corresponding relationship or the characteristic attribute of frequency of usage and maintenance level including at least each submodel include at least every heightThe fault type of model and the corresponding relationship of maintenance level；Or the characteristic attribute includes at least using frequently for each submodelThe corresponding relationship of secondary, fault type and maintenance level；
Obtain the maintenance objects information of object to be repaired；The object to be repaired includes article of furniture, electric appliance and finishingBuilding materials；The practical maintenance level of the object to be repaired is determined using the corresponding relationship according to the maintenance objects information；
The server is also used to: according to the practical maintenance level of the object to be repaired, the push of Xiang Suoshu property terminalMaintenance task list；The maintenance task list includes maintenance task；
The property terminal is used to be sent to maintenance according to the maintenance task list automatic feed preparation, and by the maintenance taskStaff terminal, so that maintenance staff feed back the progress and disposition of maintenance task by maintenance staff's terminal.
Preferably, Property Management System is true using the corresponding relationship according to the maintenance objects information according to preferablyThe practical maintenance level of the fixed object to be repaired, comprising:
If maintenance level described in the corresponding relationship only includes a pre-set level, it is determined that the object to be repairedPractical maintenance level is pre-set level；
If maintenance level described in the corresponding relationship includes multiple pre-set levels, according to the reality of the object to be repairedBorder frequency of usage determines the practical maintenance level of the object to be repaired.
The third aspect of the present invention provides a kind of mobile terminal, including memory, processor and is stored in above-mentioned depositIn reservoir and the computer program that can run on above-mentioned processor, above-mentioned processor are realized such as when executing above-mentioned computer programThe step of method of upper first aspect.
The fourth aspect of the present invention provides a kind of computer readable storage medium, and above-mentioned computer readable storage medium is depositedComputer program is contained, above-mentioned computer program realizes the method for first aspect as above when being executed by processor the step of.
Therefore the present invention program passes through the information for obtaining plant component in need of maintenance, and by sample pattern library in houseArticle, Measurement And Control of The Jet Flotation Column counted, record house in each component failure problems, frequency of usage and maintenance level that may be presentCorresponding relationship can quickly judge the maintenance level of component, object by preset corresponding relationship during reporting for repairmentIndustry system can arrange maintenance personal is interior at the appointed time to complete, improve maintenance efficiency according to different maintenance levels, andAnd object to be repaired can obtain different degrees of maintenance and pay attention to, mention user to the satisfaction of property according to its significance levelIt is high.Meanwhile the information by obtaining plant component in need of maintenance automatically, make the more convenient to use simple of repair reporting system, in the mistake reported for repairmentThe excessive detailed understanding depended on to system is needed in journey, it is simple to operate.
Detailed description of the invention
It to describe the technical solutions in the embodiments of the present invention more clearly, below will be to embodiment or description of the prior artNeeded in attached drawing be briefly described, it should be apparent that, the accompanying drawings in the following description is only of the invention someEmbodiment for those of ordinary skill in the art without any creative labor, can also be according to theseAttached drawing obtains other attached drawings.
Fig. 1 is the assembled architecture platform schematic diagram that the embodiment of the present invention one provides；
Fig. 2 is the schematic diagram of the web interface for the assembled architecture platform that the embodiment of the present invention one provides；
Fig. 3 is the interaction flow schematic diagram that property provided by Embodiment 2 of the present invention reports method for repairment；
Fig. 4 is the exemplary diagram for the property reporting apparatus based on assembled architecture platform that the embodiment of the present invention four provides；
Fig. 5 is that the embodiment of the present invention four provides comprising modules signal in the Property Management System based on assembled architecture platformFigure；
Fig. 6 is the schematic diagram of terminal device provided in an embodiment of the present invention.
Specific embodiment
In being described below, for illustration and not for limitation, the tool of such as particular system structure, technology etc is proposedBody details, to understand thoroughly the embodiment of the present invention.However, it will be clear to one skilled in the art that there is no these specificThe present invention also may be implemented in the other embodiments of details.In other situations, it omits to well-known system, device, electricityThe detailed description of road and method, in case unnecessary details interferes description of the invention.
It should be appreciated that ought use in this specification and in the appended claims, term " includes " instruction is described specialSign, entirety, step, operation, the presence of element and/or component, but be not precluded one or more of the other feature, entirety, step,Operation, the presence or addition of element, component and/or its set.
It is also understood that mesh of the term used in this description of the invention merely for the sake of description specific embodimentAnd be not intended to limit the present invention.As description of the invention and it is used in the attached claims, unless onOther situations are hereafter clearly indicated, otherwise " one " of singular, "one" and "the" are intended to include plural form.
It will be further appreciated that the term "and/or" used in description of the invention and the appended claims isRefer to any combination and all possible combinations of one or more of associated item listed, and including these combinations.
Embodiment one
Fig. 1 shows the specific implementation schematic diagram of assembled architecture platform provided in an embodiment of the present invention, needs to illustrateIt is that Fig. 1 provides only a kind of specific implementation framework of the assembled architecture platform, it is contemplated that other can be realized thisThe system architecture of the relative theory for the assembled architecture platform that inventive embodiments provide may be used to realize this programme, therefore,The specific implementation framework that Fig. 1 embodiment provides is not used in the restriction present invention herein.
As shown in Figure 1, assembled architecture platform includes but is not limited to web station interface 101, database 102,103 and of serverBack-stage management interface 104.
Herein, web interface 101 is mainly used for upload, the displaying of data, platform operation side of the information of user's inputTo the parameter setting etc. of terminal device.The parameter of terminal device includes the play time of information, screen resolution etc..
Database 102 uses relevant database MySQL, for storing the information and reception of user information, user's inputThe information etc. from terminal device arrived.Server 103 uses Tomcat, the release management for website.Back-stage management interface104 make the control management, such as the deletion of flame etc. of the progress information publication of platform operation side.
The assembled architecture platform is around assembled architecture design, Systemizing production and construction in concrete project；Building, structure, machineElectric, built-in integration and technology, management, industrial integration (referred to as three integrations) integrated needs built, systematicness are integratedThe technologies such as BIM, internet, Internet of Things, assembled architecture, innovation research and development building+internet platform.It is of the invention real referring to fig. 2A kind of structural schematic diagram of the web interface of assembled architecture platform of example offer is provided.Webpage circle of the assembled architecture platformFace includes that Digital Design module, cloud build online shopping module, intelligent plant module, wisdom building site module and happy space module.
The Digital Design module includes project library and component and component part library, and the project library is used for this platform pipeThe all items of reason carry out Classification Management, wherein further include panorama, high building, index bed, project component under each project directoryThe subdirectories such as library and project component library.The all items that the component and component part library are used to manage this platform are usedComponent and component component carry out Classification Management, wherein the component is shown by way of two dimensional code, user can pass through platformTerminal clicks the two dimensional code and carries out the displaying of component material picture, or by two dimensional code described in mobile scanning terminal, is then movingIt is shown in dynamic terminal.The component component is shown by three-dimensional live model image, and user can lead on platform terminalIt crosses mouse to rotate the three-dimensional live model image of the component component, so as to realize that different angle is real to the three-dimensionalScape model image is shown.
It includes that BIM Cost Management submodule and cloud build net module that the cloud, which builds online shopping module, wherein BIM Cost ManagementModule is used to carry out Cost Management to all items of the platform management, and the cost includes civil engineering, steel construction, light currentIntelligent, metal Roof cost.The cloud build net module provided by way of online shopping mall bidding relevant to project,The interface of worker's recruitment, the purchase of component component.User directly can realize online bidding, work by this assembled architecture platformPeople's recruitment and the purchase of component and component.
The intelligent plant module includes PC (prestressed concrete) factory management system, Active Eyes, lifeProduce plan designing system, prefabricated components production information system.The PC factory management system is for providing the office of each factoryThe login interface of system.The Active Eyes is used to transfer the interface of the monitoring camera of different factories, Yong HukeTo select corresponding factory in the Active Eyes of this platform, so that it may the monitoring camera in the factory is called,The production of factory, personnel status are monitored.The production plan designing system is currently being carried out for providing for userProject manufacturing plan sheet is provided, user can carry out plan design by production plan designing system, and by the design sideCase is sent to corresponding responsible party.The prefabricated components production information system is used to carry out the component information of all plant producedsSummarize, user can check the relevant information of component, such as amount of concrete, structure in the prefabricated components production information system of platformPart weight, reinforcing bar volume, reinforcing bar weight, steel content, sleeve number, suspender number, sunpender, screw number, hole count through walls and electricityBox number etc..
Wisdom building site module includes remote monitoring unit, construction quality unit, site safety unit, contract planning listMember, cost accounting unit, component trace-back unit, personal management unit, point cloud scanning element.
The remote monitoring unit is used to carry out video monitoring to the different zones of construction site.The construction quality unitIt is expired not rectify and improve quantity for showing quality related information, such as hidden danger quantity, quantity to be rectified and improved, quantity to be checked and accepted andQuantity is closed, and is classified to the hidden danger according to severity, is classified as major hidden danger, larger hidden danger and general hiddenSuffer from.In this platform, shown by way of histogram by hidden danger that different subcontractors occur is strong.The site safetyFor showing the safety problem in building-site to user by way of chart, for example, by safety problem present in building siteIt is classified as high altitude operation, administration behaviour, falsework, hoisting machinery, four mouthfuls of Triratna, construction equipment, power supply for construction, external scaffoldingAnd civilized construction, and above-mentioned safety problem is shown in the form of cake chart.The contract planning unit for pairContract recruits the preposition pre-control for plan of adopting, and realizes the self energy monitoring for recruiting plan of adopting and task supervisor, it is ensured that and contract is correctly fulfiled, andIt realizes the structured storage recruited and adopt contract, quick search, task supervisor and workflow examination and approval, realizes that data efficient is practical.It is described atThis measuring and calculating unit is realized and is refined to subpackage, goods and materials, machinery, artificial and expense multi-level oil for being associated with project image progressControl, preposition early warning, correction assist business people to carry out whole process supervision to cost control, find risk, and take and accordingly arrangeIt applies, save the cost is generated profit.The component trace back block is realized by the component two dimensional code generated by BIM model to componentIt is traced from the Life cycle of design, production, examination, lifting.Using single component as basic unit body, the full Life Cycle of component is realizedThe information of phase summarizes.With docking BIM light weighed model, the real-time control to building-site progress is realized.By being based on lightweightThe real-time mounting of component progress and model not only may be implemented in the virtual construction of BIM model, and segmentation, subregion carry out, according to colorSubregion carries out progress simulation, also analog information can be associated with PROJECT, carries out target advance and reality by chart and model interactionThe comparison of construction speed deviation is completed in the comparison of border progress.Key node payment plan in expansible docking commerce module simultaneously,Realize the one-to-one correspondence of engineering construction plan and commercial payment plan in engineering key node, the practical branch of the Zhi Fuyu that realizes a planThe real time contrast of the amount of money is paid, realize to the accurate control of cost caused by each node of engineering and provides auxiliary for project administrator and determinesPlan information maximizes.
The personal management unit is big by completion personnel real name system, personnel positioning information, video monitoring information threeThe three-dimensional management to live labor service personnel may be implemented in combination of the data of function on platform.In conjunction with account permissionSetting and critical data summarize, and manager is facilitated to pass through real-time control of the visualized data to live labor service personnel's situation.In conjunction withFront end bio-identification gate system carries out real-time remote monitoring to worker's number on the scene and personal information.Pass through analysis, cross simultaneouslyThe digitization system management to project labor service worker is completed than personal information data.
Described cloud scanning element is scanned by infrared point cloud, it can be achieved that sweeping to completed indoor engineering Centimeter Level qualityIt retouches and is modeled with outdoor scene.Platform database is compared and is uploaded to BIM light weighed model for scanning result simultaneously to put on record,In conjunction with design information, construction deviation report is generated, provides data foundation for Construction Quality report.By the way that cloud scanning knot will be putFruit input database is put on record, in conjunction with information is delivered, can also provide three-dimensional data for the house use of numerals specification of owner.
The happiness space module is based on VR, panoramic virtual reality technology, provides new home delivery, panorama building operation instructionThe services such as book, panorama estate management navigation, the building physical examination of efficient Property Management System, panorama.Support the VR of mobile terminal and completeScape experience sense is by auxiliary, which is checked and accepted, hands over room.It supports to identify property present position, surrounding enviroment, room number by mobile client barcode scanningEqual key messages, and can be based on making on the basis of high-quality is visual and select room decision, select room result that can realize on platformData statistics.On-line selection may be implemented in relevant architectural drawing and household component library during inhabitation, related maintenance facilityOnline visual query may be implemented in information.
In the Property Management System in happy space, by the furniture object for obtaining article of furniture in user institute residential buildingProduct information, the appliance information of electric appliance and decoration material information carry out the article of furniture information and the appliance information scarceThe processing of province's value, obtains the characteristic attribute of each submodel in sample pattern library；The sample pattern library includes and the user instituteResidential building and article of furniture, electric appliance and the corresponding multiple submodules of decoration material in user institute residential buildingType；The characteristic attribute includes at least the frequency of usage of each submodel and the corresponding relationship of maintenance level；
Obtain the maintenance objects information of object to be repaired；The object to be repaired includes article of furniture, electric appliance and finishingBuilding materials；
According to the maintenance objects information, using submodel corresponding with the object to be repaired frequency of usage and/orThe corresponding relationship of fault type and maintenance level determines the practical maintenance level of the object to be repaired；
Property Management System utilizes the use of the corresponding submodel of the object to be repaired according to the maintenance objects informationThe corresponding relationship of the frequency and maintenance level determines the practical maintenance level of the object to be repaired, comprising:
If maintenance level described in the corresponding relationship of frequency of usage and/or fault type and maintenance level only includes one pre-If rank, it is determined that the practical maintenance level of the object to be repaired is pre-set level；
If maintenance level described in the corresponding relationship of frequency of usage and/or fault type and maintenance level includes multiple defaultRank determines the practical maintenance level of the object to be repaired then according to the actual use frequency of the object to be repaired.
Server generates maintenance task list, the maintenance task list packet after the maintenance level for determining object to be repairedInclude title, brand, failure problems, aftermarket attachment, user information and the specific location of object to be repaired；By the maintenance taskSingly push to property terminal device so that the property terminal device required accessory according to the maintenance task single pair intoRow stock, generates pickup information, and the pickup information and the maintenance task list are pushed to the dimension after the completion of stockGuarantor person so that the maintenance staff know maintenance task according to the maintenance task list, and can be believed by the pickupBreath extracts the aftermarket attachment, and the maintenance time shown according to property terminal, completes maintenance at the appointed time.
Embodiment two
It is the embodiment of the present invention and the realization for reporting processing method for repairment based on property in Property Management System provided referring to Fig. 3Flow diagram, the present embodiment report processing side for repairment as the property of the Property Management System in happy space described in embodiment oneMethod.The property is reported processing method for repairment and is executed by property reporting apparatus, and the property reporting apparatus is configured in server or objectIndustry terminal or client terminal can be server described in embodiment one by software and/or hardware realization, the server.InstituteState property report processing method for repairment the following steps are included:
S201, obtain user institute residential building in the article of furniture information of article of furniture and the appliance information of electric appliance andDecoration material information carries out default value processing to the article of furniture information and the appliance information, obtains in sample pattern libraryThe characteristic attribute of each submodel；The sample pattern library includes being occupied with user's institute's residential building and the userThe firmly corresponding multiple submodels of the article of furniture in building, electric appliance, decoration material；
Wherein, article of furniture includes the furniture such as sofa, cabinet, and electric appliance includes the electric appliances such as TV, refrigerator, electric light, and finishing is builtMaterial information includes the information such as floor, wall.Its article of furniture information, the information of electric appliance and decoration material information include its correspondenceItem Title, brand, common fault level, frequency of usage, default maintenance level.
When carrying out default value processing to article of furniture information, appliance information, decoration material information, including to its articleThe setting that title, brand, frequency of usage, failure problems are defaulted, wherein corresponding can be set as to the default setting of failure problemsThe most common failure problems of submodel.
The characteristic attribute of submodel includes title, brand, fault level, frequency of usage, the dimension of article in sample pattern libraryRepair rank, wherein fault level is to carry out grade separation according to the failure problems of corresponding submodel, is divided into level fault, twoGrade failure, three-level fault etc., wherein frequency of usage, fault level and maintenance level are provided with corresponding relationship, and each submodel is setIt is equipped with one or more frequency of usages, one or more fault levels and one or more maintenance levels；Its frequency of usage withDaily, weekly, monthly use n times as reference；Maintenance level includes a variety of feelings such as emergency maintenance, general maintenance, periodic maintenanceCondition, wherein periodic maintenance is referred to such as situations such as wall peeling, excessively high for user's maintenance cost merely, needs regular needleThe case where handling the problem can be refined or be modified according to the practical maintenance of property.
S202 obtains the maintenance objects information of object to be repaired；The object to be repaired include article of furniture, electric appliance andDecoration material.
In the present embodiment, the repair message for obtaining object to be repaired can pass through by using the mode of image recognitionUser treats maintenance objects and takes pictures, and by identifying to the photo, automatically identifies the title of object to be repaired；Or it is logicalThe mode to VR is crossed, the corresponding furniture in the house, electric appliance, decoration material information are chosen, object to be repaired is obtainedTitle；In the case where above two mode obtains failure, the mode added manually can star, user can be by manualThe mode of addition adds the name information of object to be repaired.After the title for getting object to be repaired, user can pass through correspondencePrompt information supplemented, such as input fault problem and the actual use frequency of the object to be repaired, form complete dimensionRepair object information.
S203 utilizes the frequency of usage of submodel corresponding with the object to be repaired according to the maintenance objects informationWith the corresponding relationship of maintenance level, the practical maintenance level of the object to be repaired is determined.
In the present embodiment, according to the maintenance objects information, making for the corresponding submodel of object to be repaired is utilizedWith the corresponding relationship of the frequency and maintenance level, determine the practical maintenance level of the object to be repaired, comprising: if frequency of usage withMaintenance level described in the corresponding relationship of maintenance level only includes a pre-set level, it is determined that the reality of the object to be repairedMaintenance level is pre-set level；If maintenance level described in the corresponding relationship of frequency of usage and maintenance level includes multiple default gradesNot, then the practical maintenance level of the object to be repaired is determined according to the actual use frequency of the object to be repaired.
Wherein, the acquisition of the frequency is actually used, can be obtained in such a way that user inputs, it can also be by being set on articleThe mode for determining other monitoring such as sensor, obtains the actual use frequency of object to be repaired automatically.
Wherein, the corresponding relationship of maintenance level corresponding to the frequency of usage of submodel according to the title of object to be repaired,The case where failure problems, frequency of usage are set, and the pre-set level of maintenance is only set to a rank, according to object to be repairedTitle and failure problems are configured by property, for example, object to be repaired is wall, failure problems are decortication, then it is repairedPre-set level be set as periodic maintenance；For example, when object to be repaired is gas-cooker, when its failure problems has combustion gas to let out to be doubtfulLeakage, the case where belonging to emergency maintenance, pre-set level are set as a rank, i.e. highest maintenance level, emergency maintenance, then reallyThe practical maintenance level of fixed object to be repaired is highest level, emergency maintenance；If its failure problems is that kitchen range part fire hole does not go outThe case where fire, the case where due to its failure problems and being not belonging to emergency maintenance, the then actual use frequency inputted according to user,Determine the practical maintenance level of object to be repaired.The actual use frequency of the submodel and the corresponding relationship of maintenance level can be found inTable 1, the specifically used frequency, fault type, maintenance level can property set as the case may be.
The corresponding relationship of table 1 the actual use frequency and maintenance level
When determining practical maintenance level, it can also be determined, can be led to by the fault type of plant component in need of maintenanceThe corresponding relationship for establishing fault type and maintenance level is crossed, the practical maintenance of object to be repaired is determined according to its specific corresponding relationshipRank.
The corresponding relationship of table 2 fault type and maintenance level
S204 generates maintenance task list after determining the practical maintenance level of object to be repaired.
S205 repairs the stock of accessory according to the maintenance task list after generating maintenance task list, arranges maintenancePersonnel repair.
In the present embodiment, the maintenance task list of generation includes the contact method, to be repaired right of customer position information, userThe information such as title, brand, failure problems, aftermarket attachment, the service interval of elephant.According to the name of the maintenance objects in maintenance task listAccessory needed for title, brand, maintenance places an order stock to accessory needed for the maintenance automatically, pickup information is generated after the completion of stock, andThe pickup information and the maintenance task list are pushed to the maintenance staff, so that the maintenance staff are according to the dimensionIt repairs job order to know maintenance task and extract the aftermarket attachment by the pickup information, records dimension in maintenance task listIt repairs the time limit, maintenance personal need to repair in service interval after receiving the maintenance task list.
S206, maintenance personal register the maintenance result after maintenance work.
In the present embodiment, maintenance personal is registered after maintenance work according to the result of maintenance in real time, andThe maintenance record is subjected to storage statistics, and according to the maintenance objects title, classified storage is carried out to the maintenance record, as rightThe foundation of reference frame and the quality assessment of the submodel component service life.
Embodiment three
In step S203, according to the maintenance objects information, make using with the corresponding submodel of object to be repairedWith the corresponding relationship of the frequency, fault level and maintenance level, the practical maintenance level of the object to be repaired is determined.
In the present embodiment, fault level is to carry out grade separation according to the failure problems of corresponding submodel, is divided into oneGrade failure, secondary failure, three-level fault etc., wherein level fault is defaulted as most serious or most pressing failure problems, can alsoThink that most slight failure problems, grade can be incremented by successively or successively successively decrease, it is tight according to failure problems corresponding in submodelCompel property or seriousness and rank is carried out to its fault level.
When determining the practical maintenance level of object to be repaired, according to the maintenance objects information, using described to be repairedThe corresponding relationship of the frequency of usage of the corresponding submodel of object, fault level and maintenance level, determines the object to be repairedPractical maintenance level, comprising: if maintenance level described in the corresponding relationship of frequency of usage, fault level and maintenance level only includesOne pre-set level, it is determined that the practical maintenance level of the object to be repaired is pre-set level；If frequency of usage, fault levelMaintenance level described in corresponding relationship with maintenance level includes multiple pre-set levels, then according to the reality of the object to be repairedFrequency of usage and the fault level belonging to it determine the practical maintenance level of the object to be repaired.
Wherein, the corresponding relationship of maintenance level corresponding to the frequency of usage of submodel according to the title of object to be repaired,The case where failure problems, frequency of usage are set, and the pre-set level of maintenance is only set to a rank, according to object to be repairedTitle and failure problems are configured by property, for example, when object to be repaired is gas-cooker, when its failure problems has to be doubtfulGas leakage belongs to level fault, needs emergency maintenance, then its pre-set level is set as a rank, i.e. highest repairs gradeNot, emergency maintenance, it is determined that the practical maintenance level of object to be repaired is highest level, if emergency maintenance；If its failure problemsThe case where not going out fire for kitchen range part fire hole, due to its failure problems and be not belonging to emergency maintenance, belongs to secondary failure, then rootThe case where actual use frequency inputted according to user and fault level, as its practical frequency of usage is recorded as using dailySeveral times, fault level is secondary failure, it is determined that the practical maintenance level of the gas-cooker is highest level, emergency maintenance.IfIts practical frequency of usage is recorded as weekly using several times, it is determined that the practical maintenance level of the gas-cooker is general rank, commonlyMaintenance.The corresponding relationship of the frequency of usage of the submodel, fault level and maintenance level can be found in table 1, the specifically used frequency, eventHinder the setting table without being limited thereto of type.
Example IV
Referring to fig. 4, be the embodiment of the present invention two, embodiment three provide the property based on assembled architecture platform report pipe for repairmentThe schematic diagram of device is managed, for ease of description, only parts related to embodiments of the present invention are shown.
Referring to fig. 4, a kind of property complaint management device includes that the first acquisition module 301, second obtains module 302, determinesModule 303,
First obtains module 301, for obtaining the article of furniture information of article of furniture, electric appliance in user institute residential buildingAppliance information and decoration material information, default value processing is carried out to the article of furniture information and the appliance information, is obtainedObtain the characteristic attribute of each submodel in sample pattern library；The sample pattern library include with user's institute's residential building withAnd article of furniture, electric appliance and the corresponding multiple submodels of decoration material in user institute residential building；The featureAttribute includes at least the frequency of usage of each submodel and the corresponding relationship of maintenance level or the characteristic attribute includes at least oftenThe fault type of a submodel and the corresponding relationship of maintenance level；Or the characteristic attribute includes at least the use of each submodelThe corresponding relationship of the frequency, fault type and maintenance level；
Second obtains module 302, for obtaining the maintenance objects information of object to be repaired；The object to be repaired includes familyHave article, electric appliance and decoration material；
Determining module 303, for according to the maintenance objects information, it to be described to be repaired right to be determined using the corresponding relationshipThe practical maintenance level of elephant；Wherein, if maintenance level described in corresponding relationship only includes a pre-set level, it is determined that it is described toThe practical maintenance level of maintenance objects is pre-set level；If making maintenance level described in corresponding relationship includes multiple pre-set levels,Then according to the actual use frequency of the object to be repaired, the practical maintenance level of the object to be repaired is determined.
Embodiment five
It is that the property based on assembled architecture platform that the embodiment of the present invention two, embodiment three provide reports pipe for repairment referring to Fig. 5The schematic diagram of reason system, for ease of description, only parts related to embodiments of the present invention are shown.
As shown in figure 5, Property Management System includes client terminal 401, server 402, property terminal 403, the clientTerminal 401 is connected with the communication of server 402, and the property terminal 403 is connected with the communication of server 402, the client terminal401, property terminal 403 can receive the relevant information pushed from server 402, while can also be to server push correlationMessage.
The client terminal 401 includes information acquisition module and communication module；The information acquisition module for obtain toThe maintenance objects information of maintenance objects；The repair message of object to be repaired is obtained by information acquisition module；The communication moduleThe repair message is sent to the server 402.The information acquisition module includes making photographic device, and user can be by taking the photographAs device is taken pictures or shot to plant component in need of maintenance, the repair message of object to be repaired is obtained by way of picture recognition；It further include VR panoramic virtual module, user can be by directly choosing the repair message of object to be repaired in the virtual module；The information acquisition module further includes the mode added manually, after the repair message failure for obtaining object to be repaired automatically, will be openedIt starts to add the mode inputted, adds the repair message of object to be repaired manually by user.
The server 402 is used for: obtaining the article of furniture information of article of furniture in user institute residential building, electric applianceAppliance information and decoration material information carry out default value processing to the article of furniture information and the appliance information, obtainThe characteristic attribute of each submodel in sample pattern library；The sample pattern library include with user's institute's residential building andArticle of furniture, electric appliance and the corresponding multiple submodels of decoration material in user institute residential building；The feature categoryProperty include at least the frequency of usage of each submodel and the corresponding relationship of maintenance level or the characteristic attribute include at least it is eachThe fault type of submodel and the corresponding relationship of maintenance level；Or the characteristic attribute includes at least using frequently for each submodelThe corresponding relationship of secondary, fault type and maintenance level；
Obtain the maintenance objects information of object to be repaired；The object to be repaired includes article of furniture, electric appliance and finishingBuilding materials；The practical maintenance level of the object to be repaired is determined using the corresponding relationship according to the maintenance objects information；Including: if maintenance level described in corresponding relationship only includes a pre-set level, it is determined that the reality of the object to be repairedBorder maintenance level is pre-set level；If making maintenance level described in corresponding relationship includes multiple pre-set levels, according to it is described toThe actual use frequency of maintenance objects determines the practical maintenance level of the object to be repaired.
The server 402 distributes maintenance task list to property terminal 403 according to the maintenance level of plant component in need of maintenance；
The property terminal 403 is sent to maintenance staff according to maintenance task list automatic feed preparation, and by the maintenance taskTerminal；Maintenance staff feed back the progress and disposition of maintenance task by maintenance staff's terminal, and by the progress of maintenance taskIt uploads onto the server in 402 with disposition, services it and store the maintenance record, and maintenance record is carried out according to maintenance objectsStatistic of classification, quality assessment foundation and service life reference standard as the maintenance objects.
Embodiment six
Fig. 6 is that one embodiment of the invention provides the schematic diagram of terminal device.As shown in fig. 6, the estate management of the embodimentDevice/terminal device 6 includes: processor 60, memory 61 and is stored in the memory 61 and can be in the processorThe computer program 62 run on 60, such as estate management program.The processor 60 executes real when the computer program 62Step in existing above-mentioned each property management method embodiment, such as step 101 shown in FIG. 1 is to 106.Alternatively, the processingDevice 60 realizes the function of each module/unit in above-mentioned each Installation practice when executing the computer program 62, such as shown in Fig. 5The function of module 51 to 54.
Illustratively, the computer program 62 can be divided into one or more module/units, it is one orMultiple module/units are stored in the memory 61, and are executed by the processor 60, to complete the present invention.Described oneA or multiple module/units can be the series of computation machine program instruction section that can complete specific function, which is used forImplementation procedure of the computer program 62 in the real-estate management equipment/terminal device 6 is described.
The terminal device 6 can be the calculating such as desktop PC, notebook, palm PC and cloud server and setIt is standby.The terminal device may include, but be not limited only to, processor 60, memory 61.It will be understood by those skilled in the art that Fig. 6The only example of terminal device 6 does not constitute the restriction to terminal device 6, may include than illustrating more or fewer portionsPart perhaps combines certain components or different components, such as the terminal device can also include input-output equipment, netNetwork access device, bus etc..
Alleged processor 60 can be central processing unit (Central Processing Unit, CPU), can also beOther general processors, digital signal processor (Digital Signal Processor, DSP), specific integrated circuit(Application Specific Integrated Circuit, ASIC), field programmable gate array (Field-Programmable Gate Array, FPGA) either other programmable logic device, discrete gate or transistor logic,Discrete hardware components etc..General processor can be microprocessor or the processor is also possible to any conventional processorDeng.
The memory 61 can be the internal storage unit of the terminal device 6, such as the hard disk or interior of terminal device 6It deposits.The memory 61 is also possible to the External memory equipment of the terminal device 6, such as be equipped on the terminal device 6Plug-in type hard disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card dodgeDeposit card (Flash Card) etc..Further, the memory 61 can also both including terminal device 6 internal storage unit orIncluding External memory equipment.The memory 61 is for storing needed for the computer program and the terminal device otherProgram and data.The memory 61 can be also used for temporarily storing the data that has exported or will export.
It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each functionCan unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by differentFunctional unit, module are completed, i.e., the internal structure of described device is divided into different functional unit or module, more than completingThe all or part of function of description.Each functional unit in embodiment, module can integrate in one processing unit, can alsoTo be that each unit physically exists alone, can also be integrated in one unit with two or more units, it is above-mentioned integratedUnit both can take the form of hardware realization, can also realize in the form of software functional units.In addition, each function listMember, the specific name of module are also only for convenience of distinguishing each other, the protection scope being not intended to limit this application.Above systemThe specific work process of middle unit, module, can refer to corresponding processes in the foregoing method embodiment, and details are not described herein.
In the above-described embodiments, it all emphasizes particularly on different fields to the description of each embodiment, is not described in detail or remembers in some embodimentThe part of load may refer to the associated description of other embodiments.
Those of ordinary skill in the art may be aware that list described in conjunction with the examples disclosed in the embodiments of the present disclosureMember and algorithm steps can be realized with the combination of electronic hardware or computer software and electronic hardware.These functions are actuallyIt is implemented in hardware or software, the specific application and design constraint depending on technical solution.Professional technicianEach specific application can be used different methods to achieve the described function, but this realization is it is not considered that exceedThe scope of the present invention.
In embodiment provided by the present invention, it should be understood that disclosed device/terminal device and method, it can be withIt realizes by another way.For example, device described above/terminal device embodiment is only schematical, for example, instituteThe division of module or unit is stated, only a kind of logical function partition, there may be another division manner in actual implementation, such asMultiple units or components can be combined or can be integrated into another system, or some features can be ignored or not executed.SeparatelyA bit, shown or discussed mutual coupling or direct-coupling or communication connection can be through some interfaces, deviceOr the INDIRECT COUPLING or communication connection of unit, it can be electrical property, mechanical or other forms.
The unit as illustrated by the separation member may or may not be physically separated, aobvious as unitThe component shown may or may not be physical unit, it can and it is in one place, or may be distributed over multipleIn network unit.It can select some or all of unit therein according to the actual needs to realize the mesh of this embodiment scheme's.
It, can also be in addition, the functional units in various embodiments of the present invention may be integrated into one processing unitIt is that each unit physically exists alone, can also be integrated in one unit with two or more units.Above-mentioned integrated listMember both can take the form of hardware realization, can also realize in the form of software functional units.
If the integrated module/unit be realized in the form of SFU software functional unit and as independent product sale orIn use, can store in a computer readable storage medium.Based on this understanding, the present invention realizes above-mentioned implementationAll or part of the process in example method, can also instruct relevant hardware to complete, the meter by computer programCalculation machine program can be stored in a computer readable storage medium, the computer program when being executed by processor, it can be achieved that onThe step of stating each embodiment of the method.Wherein, the computer program includes computer program code, the computer program generationCode can be source code form, object identification code form, executable file or certain intermediate forms etc..The computer-readable mediumIt may include: any entity or device, recording medium, USB flash disk, mobile hard disk, magnetic that can carry the computer program codeDish, CD, computer storage, read-only memory (Read-Only Memory, ROM), random access memory (RandomAccess Memory, RAM), electric carrier signal, telecommunication signal and software distribution medium etc..It should be noted that the meterThe content that calculation machine readable medium includes can carry out increase and decrease appropriate according to the requirement made laws in jurisdiction with patent practice,It such as does not include electric carrier signal and telecommunications according to legislation and patent practice, computer-readable medium in certain jurisdictionsSignal.
Embodiment described above is merely illustrative of the technical solution of the present invention, rather than its limitations；Although referring to aforementioned realityApplying example, invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned eachTechnical solution documented by embodiment is modified or equivalent replacement of some of the technical features；And these are modifiedOr replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should allIt is included within protection scope of the present invention.