A kind of method and system identifying client propertiesTechnical field
The present invention relates to Customer Reception field, in particular to a kind of method and system for identifying client properties.
Background technique
The marketing center of the industries such as existing real estate not to enter merchandising location client properties identify, come to visit client often intoEnter marketing center, idle representative of sales & marketing will on ask whether the language for coming, or receiving phone etc.Fail to accomplish pairIdentified into client properties, can only origin visitor family voluntarily answer, the client having been in the past sometimes, which can say, not to come, formerThere is sale to receive, and next the case where renewing sale, sales force hold customer information and lack foundation.Visiting client isInformation is recorded on visiting register, lacks authenticity, multiple visiting potential customers are failed to provide visiting how many times, to templateBetween whether house type is satisfied, the live residence time makes a decision, thus the marketing opportunities that lose the initiative.Current problem is, due to exhaustedMost of real estate sale centers fail to accomplish to distinguish objective attribute rapidly, can not accomplish to provide potential customers' information in time, make pinPersonnel are sold passively to receive.
Existing way has the following disadvantages: that one, demographics are time-consuming and laborious, causes the reason is that at present can only be by manpower meterNumber, manpower, which counts, is easy mistake of statistics；Two, can not learn whether client came, cause the reason is that because reception personnel can not whenNotice client's details quarter, such as it is when visiting, several people, who sales force received together；Three, client visits templateBetween, can not judge client's degree of concern, cause the reason is that client's dealing is numerous, to potential customers visit model room run trace,Hover, the residence time can not record, so that potential customers can not be confirmed to house type fancy grade；Four, lack big data analysis, leadReason is caused to be the absence of the visiting time number of client, concern model room stops, sales force docks the marketing datas branch such as customer quantityIt holds.
Summary of the invention
The present invention provides a kind of method and system for identifying client properties, timely and effectively obtains the visiting information of client, isValid data support is done in sale, is improved and is distinguished efficiency.
The invention is realized by the following technical scheme:
A method of identification client properties, comprising the following steps: a, the Client handset WIFI for entering specific region is detectdIt surveys, obtains Client handset MAC information, mobile phone MAC information after identification is compared with the mobile phone MAC information prestored, comparison oneCause then performs the next step, and is otherwise determined as new client, executes step d；B, acquisition enters the face figure of the client of specific regionAs information, by comparing for the human face image information of acquisition and the human face image information that prestores, comparison is consistent then execute it is nextOtherwise step is determined as new client, execute step d；C, Client handset MAC information and the human face image information that will acquire are tied upFixed, the binding is consistent with the binding relationship prestored to then follow the steps e, is otherwise determined as new client, executes step d；D, it issuesNew client's visiting prompting message, according to prompting message, sales force carries out visiting registration to new client, inputs customer information, andVerification preservation is carried out with the mobile phone MAC information and human face image information of acquisition, and the client and reception sales force are bound；e,The run trace in region is visited to client, hovers the time and the residence time records and preserves, and is carried out with preset range valueComparison, divides the fancy grade of client.
The acquisition process of Client handset MAC information is the following steps are included: a1, the adjustment overlay area WIFI in the step aRange and accuracy；A2, it is detected by WIFI, it is right when detecting the new Client handset for entering the overlay area WIFIClient handset MAC information is then obtained.
In the step b acquisition enter specific region client human face image information process the following steps are included: b1,It adjusts focal length when camera is captured and absorbs the light in region；B2, face is tracked, continuous capture obtains facial imageInformation.
It is that peripherad sta and AP are wide at regular intervals that WIFI detecting, which obtains Client handset MAC information, in the step aBeacon frame is broadcast, each sta monitors the beacon frame that periphery AP is sent and sends probe frame --- it include MAC Address in frame,The MAC Address that the mobile phone Jing Guo AP range is collected by wifi records MAC Address after AP receives detection frame.
The binocular identification that traces back through of face is realized in the step b2.
The present invention is also achieved through the following technical solutions:
A kind of system identifying client properties, comprising: mobile phone MAC data obtaining module, for entrance specific regionClient handset WIFI detecting, obtains Client handset MAC information, by mobile phone MAC information after identification and the mobile phone MAC information that prestores intoRow comparison；Human face image information acquisition module, for acquiring the human face image information for entering the client of specific region, by acquisitionHuman face image information is compared with the human face image information that prestores；Bind contrast module, the Client handset for will acquireMAC information is bound with human face image information, which compares with the binding relationship prestored；Information is sent and information is defeatedEnter module, for issuing new client's visiting prompting message, according to prompting message, sales force carries out visiting registration to new client,Customer information is inputted, and carries out verification preservation with the mobile phone MAC information and human face image information of acquisition, and by the client and receiveSales force's binding；Client likes analysis module, for visiting client the run trace in region, hovering time and residence timeIt is recorded and preserved, and is compared with preset range value, divide the fancy grade of client.
The mobile phone MAC data obtaining module include: WIFI adjustment module, for adjust the overlay area WIFI range andAccuracy；WIFI detecting module, for being detected by WIFI, when detecting the new Client handset for entering the overlay area WIFIWhen, Client handset MAC information is then obtained.
The human face image information acquisition module includes: camera adjustment module, for adjusting coke when camera is capturedAway from and intake region light；Module is captured, for being tracked to face, continuous capture obtains human face image information.
The system of the described identification client properties, further includes: tracking and positioning module, for by the tracking to MAC information,It realizes and the personnel tracking with wifi terminal is positioned；Electronic map monitoring module, for for monitoring personnel personnel query or objectThe real-time position information of product and the motion track in certain time；Storing data library module, for storing data；Information reporting mouldBlock for being collected, arranging to the information material grasped, and is sent to responsible person's audit and reports；Enquiry module, for looking intoAsk data, statistics and displaying；Business application module, for service application management, customer account management, statement analysis, purchase, sales and stock management,Guest system management, background management system management and complaint management.
The present invention determines visiting client by obtaining Client handset MAC information and human face image information, by data comparisonWhether it is new client, to provide data supporting for sales force, there are also being analyzed to identify to client's fancy grade, improves pinThe accuracy sold.
Detailed description of the invention
Fig. 1 is the flow chart of the embodiment of the present invention one.
Specific embodiment
It is described in detail below with reference to embodiment referring to attached drawing, to be carried out more to technical characteristic of the invention and advantageDeep annotation.
Embodiment one
A method of identification client properties, comprising the following steps: a, the Client handset WIFI for entering specific region is detectdIt surveys, obtains Client handset MAC information, mobile phone MAC information after identification is compared with the mobile phone MAC information prestored, comparison oneCause then performs the next step, and is otherwise determined as new client, executes step d；B, acquisition enters the face figure of the client of specific regionAs information, by comparing for the human face image information of acquisition and the human face image information that prestores, comparison is consistent then execute it is nextOtherwise step is determined as new client, execute step d；C, Client handset MAC information and the human face image information that will acquire are tied upFixed, the binding is consistent with the binding relationship prestored to then follow the steps e, is otherwise determined as new client, executes step d；D, it issuesNew client's visiting prompting message, according to prompting message, sales force carries out visiting registration to new client, inputs customer information, andVerification preservation is carried out with the mobile phone MAC information and human face image information of acquisition, and the client and reception sales force are bound；e,The run trace in region is visited to client, hovers the time and the residence time records and preserves, and is carried out with preset range valueComparison, divides the fancy grade of client.
In step a Client handset MAC information acquisition process the following steps are included: a1, adjust the overlay area WIFI modelIt encloses and accuracy；A2, it is detected by WIFI, when detecting the new Client handset for entering the overlay area WIFI, to the visitorFamily mobile phone MAC information is then obtained.
Acquisition enters the process of the human face image information of the client of specific region the following steps are included: b1, adjustment in step bThe light of focal length and intake region when camera is captured；B2, face is tracked, continuous capture obtains facial image letterBreath is realized the binocular identification that traces back through of face, so as to track to face.
It is peripherad sta and AP broadcast at regular intervals that WIFI detecting, which obtains Client handset MAC information, in step aBeacon frame, each sta monitor the beacon frame that periphery AP is sent and send probe frame --- and include MAC Address in frame, leads toThe MAC Address for crossing the mobile phone that wifi is collected Jing Guo AP range records MAC Address after AP receives detection frame.
Specifically, it is illustrated by taking client A visiting as an example below:
001, WIFI detects client A and enters specific region, client A mobile phone MAC information is obtained, by mobile phone MAC after identificationInformation is compared with the mobile phone MAC information prestored, if being never entrained into WIFI detection area before the mobile phone of client A,Comparison is inconsistent at this time, can determine that client A is new client at this time, executes step 004, as the mobile phone of client A was entrained into the pastWIFI detection area is crossed, comparison is consistent at this time, is performed the next step；
002, the human face image information for acquiring client A, by the human face image information of acquisition and the human face image information prestoredCompare, if do not visited before client A, then comparison is inconsistent, is determined as new client, step 004 is executed, such as clientA visited in the past, then comparison is consistent, performed the next step；
003, the mobile phone MAC information and human face image information of client A are bound, the binding and the binding relationship prestoredIt compares, if comparison is consistent, illustrates that client A is frequent customer, execute step 005 if comparison is inconsistent and illustrate client AFor new client, step 004 is executed；
004, new client's visiting prompting message is issued, according to prompting message, sales force carries out visiting registration to client A,Customer information is inputted, and carries out verification preservation with the mobile phone MAC information and human face image information of acquisition, and by the client and receiveSales force's binding；
005, the run trace in region visited to client A, hover the time and the residence time records and preserves, and with it is pre-If value range compares, the fancy grade of client is divided.
Embodiment two
A kind of system identifying client properties, comprising: mobile phone MAC data obtaining module, for entrance specific regionClient handset WIFI detecting, obtains Client handset MAC information, by mobile phone MAC information after identification and the mobile phone MAC information that prestores intoRow comparison；Human face image information acquisition module, for acquiring the human face image information for entering the client of specific region, by acquisitionHuman face image information is compared with the human face image information that prestores；Bind contrast module, the Client handset for will acquireMAC information is bound with human face image information, which compares with the binding relationship prestored；Information is sent and information is defeatedEnter module, for issuing new client's visiting prompting message, according to prompting message, sales force carries out visiting registration to new client,Customer information is inputted, and carries out verification preservation with the mobile phone MAC information and human face image information of acquisition, and by the client and receiveSales force's binding；Client likes analysis module, for visiting client the run trace in region, hovering time and residence timeIt is recorded and preserved, and is compared with preset range value, divide the fancy grade of client.
Further, mobile phone MAC data obtaining module includes: WIFI adjustment module, for adjusting the overlay area WIFIRange and accuracy；WIFI detecting module, for being detected by WIFI, when detecting the new visitor for entering the overlay area WIFIWhen the mobile phone of family, Client handset MAC information is then obtained.
Further, human face image information acquisition module includes: camera adjustment module, when capturing for adjusting cameraFocal length and absorb region light；Module is captured, for being tracked to face, continuous capture obtains human face image information.
Further, identify the system of client properties further include: tracking and positioning module, for by MAC information withTrack is realized and is positioned to the personnel tracking with wifi terminal；Electronic map monitoring module, for for monitoring personnel personnel query orThe real-time position information of article and the motion track in certain time；Storing data library module, for storing data；Information reportingModule for being collected, arranging to the information material grasped, and is sent to responsible person's audit and reports；Enquiry module is used forInquire data, statistics and displaying；Business application module is used for service application management, customer account management, statement analysis, goods entry, stock and sales pipeReason, guest system management, background management system management and complaint management.
Clear, complete description is carried out to the present invention by the technical solution in above embodiments, it is clear that described realityThe embodiment that example is present invention a part is applied, instead of all the embodiments.Based on the embodiments of the present invention, this field is commonTechnical staff's every other embodiment obtained without making creative work belongs to the model that the present invention protectsIt encloses.