Summary of the invention
The object of the present invention is to provide a kind of hospital guide's method, hospital guide's device and machine readable storage medium, can solve orAt least partly solve above-mentioned defect.
To achieve the goals above, one aspect of the present invention provides a kind of hospital guide's method, which comprises determining thatPatient information；According to the patient information determine patient can register department a possibility that distribution；And it is following any one: describedIn the case that possibility distrabtion only includes a department, described patient department is informed in control；And in the possibility distrabtionIn the case where including at least two departments, the problem of needing patient to answer, is generated according to the possibility distrabtion；And according to needleA possibility that department is changed to answer the problem of needing patient to answer distribution, repeatedly according to a possibility that the department after change pointsCloth regenerates problem and according to distribution a possibility that the change department of answer aiming at the problem that regenerating, final to determineThe department that patient registers.
Optionally, the determining patient information includes the patient information for receiving patient and inputting via interactive module,Described in inform that described patient department is to carry out via the interactive module or described aiming at the problem that needing patient to answerAnswer is that the patient inputs via the interactive module.
Optionally, the determining patient information includes that identification speech reception module is received corresponding with the patient informationVoice is to be converted to text information for the received voice of institute, wherein described inform that described patient department is to play mould via voiceBlock carries out or the answer patient is needed to answer aiming at the problem that is is directed to the speech reception module is received with describedIt is obtained after the corresponding voice progress speech recognition of the answer for the problem of needing patient to answer.
Correspondingly, another aspect of the present invention provides a kind of hospital guide's device, which comprises determining that module, is used forDetermine patient information；And processing module, be used for: according to the patient information determine patient can register department a possibility that pointCloth；And it is following any one: in the case where the possibility distrabtion only includes a department, described patient section is informed in controlRoom；And in the case where the possibility distrabtion includes at least two department, need to suffer from according to possibility distrabtion generationThe problem of person answers；And according to aiming at the problem that needing patient to answer answer change department a possibility that distribution, repeat rootProblem is regenerated and according to the change of answer aiming at the problem that regenerating according to distribution a possibility that department after changeA possibility that department, is distributed, the final department for determining patient and registering.
Optionally, the determining module includes communication module, the trouble inputted for receiving patient via interactive modulePerson's information, wherein described inform that described patient department is to need patient to return via interactive module progress or described be directed toThe answer for the problem of answering is that the patient inputs via the interactive module.
Optionally, the determining module includes speech recognition module, for identification speech reception module it is received with it is describedThe corresponding voice of patient information is to be converted to text information for the received voice of institute, wherein described inform that described patient department isIt is carried out via voice playing module or answer aiming at the problem that needing patient to answer is to connect the speech reception moduleIt is obtained after voice corresponding with answer aiming at the problem that needing patient the to answer progress speech recognition received.
In addition, another aspect of the present invention also provides a kind of machine readable storage medium, on the machine readable storage mediumIt is stored with instruction, which is used for so that machine executes above-mentioned hospital guide's method.
Through the above technical solutions, understanding patient information by being linked up with patient and being directed to for patient needing its answerThe problem of answer, and constantly change by constantly changing the problem of needing patient to answer department that patient may register canEnergy property distribution, finally determines the department that patient registers, in this way, patient is understood by way of question and answer, so that hospital guide's process is moreAdd smoothness, and greatly reduce the think time of patient, saved the time of patient, hospital guide's efficiency is improved, according to patientAnswer constantly change with patient link up content to further appreciate that patient so that hospital guide's process is more intelligent, in this way, mentioningThe experience of patient hospital guide is risen.In addition, being linked up with patient using natural language during question and answer, so that patient holdsIt is readily understood, further improve the experience of patient hospital guide.
Other features and advantages of the present invention will the following detailed description will be given in the detailed implementation section.
Specific embodiment
It is described in detail below in conjunction with specific embodiment of the attached drawing to the embodiment of the present invention.It should be understood that thisLocate described specific embodiment and be merely to illustrate and explain the present invention embodiment, is not intended to restrict the invention embodiment.
The one aspect of the embodiment of the present invention provides a kind of hospital guide's method.Fig. 1 is the hospital guide that one embodiment of the invention providesThe flow chart of method.As shown in Figure 1, this approach includes the following steps.
In step slo, patient information is determined.Wherein, whether patient information may include the gender of patient, the age, cherishesThe information such as pregnant, chief complaint, it is thus necessary to determine that patient information can according to the actual situation depending on, this is not limited.
Wherein it is determined that the mode of patient information can there are many kinds of.Optionally, in embodiments of the present invention, patient is determinedInformation may include the patient information for receiving patient and inputting via interactive module.For example, being putd question to by interactive module to patient, showShow problem, problem is corresponding with patient information, should be wherein patient information for the answer of problem, patient is in interactive moduleInput is directed to the answer of problem, so determines patient information.Topic is only included in addition, can be the problem of showing in interactive moduleMesh, the answer of problem can be directed to the space of fill out answers, patient oneself input by reserving to patient；It can also be including topicAnd the possible option for the topic, patient can according to their own situation select option to input oneself for askingThe answer of topic；Or above-mentioned only include topic and the hybrid mode including topic and option.For example, as shown in Fig. 2 a and Fig. 2 c,By the topic and possible option of interactive module display problem, patient is by carrying out selection input oneself for problem to route selectionAnswer.As shown in Figure 2 b, the problem of needing patient to answer, patient oneself input answering for problem are shown by interactive moduleCase.
Optionally, in embodiments of the present invention, determine that patient information can also be by way of with patient's speech exchangeCarry out, specifically, it is determined that patient information may include identification the received voice corresponding with patient information of speech reception module withThe received voice of institute is converted to text information, to determine patient information.It is asked for example, voice broadcast is corresponding with patient informationTopic, the answer for problem is patient information, receive patient about for problem answer voice and identify the voice withVoice is converted to text information, to determine patient information.In addition, when determining patient information by way of speech exchange,The problem of casting, which can be, only includes topic, and patient's topic is answered；Can also be including topic and for the topic canEnergy option, patient select option for topic；Can also be only include topic with include topic and may option it is mixedConjunction mode.
In step s 11, according to patient information determine patient can register department a possibility that distribution.For example, according to departmentComputation model be calculated patient can register department a possibility that distribution.Wherein department's computation model can be obtained according to training study?.There are a large amount of interrogation related datas in internet data, wherein there are the illness description of many patients and doctors to give onlineSuggestion of registering accordingly out can be excavated from these data to age-department, gender-department, symptom-department, disease-The knowledge such as department, available department's computation model after training study.After obtaining department's computation model, according to patient information meterCalculation obtain patient can register department a possibility that distribution.
In step s 12, whether the distribution of a possibility that registrable department of patient determined by judging only includes a sectionRoom thens follow the steps S13 if so then execute step S15 if not.It is distributed a possibility that determining patient registrable departmentAfterwards, it is clear to need to judge whether target department has compared, if candidate department a possibility that department in distribution is more uniqueAnd confidence level is higher, can directly give result.Otherwise, it needs to continue to link up with patient.
In step s 13, in the case where possibility distrabtion includes at least two department, need are generated according to possibility distrabtionThe problem of wanting patient to answer.If necessary to continue to link up with patient, then it needs to be determined that next and client was linked upContent, that is, the problem of needing patient to answer.Specifically, it can be determined in conjunction with possibility distrabtion with the answer submitted before patientThe problem of needing patient to answer.For example, in conjunction with the answer submitted before patient and the patient now determined that can register department canEnergy property distribution, determines the type of next problem, after the type for determining next problem, while generating candidate answers to facilitate useFamily input, and then generate the problem of finally patient being needed to answer.Patient's answer is needed in addition, calculating according to department's computation modelProblem.In addition, it is necessary to which the problem of illustrating, needing patient to answer in this step can also have multiple with only one.The problem of needing patient to answer can only include topic, also may include topic and the possibility option for the topic.
In step S14, according to the trouble determining according to patient information of answer change aiming at the problem that needing patient to answerPerson can register department a possibility that distribution, then regenerate patient needed to answer according to distribution a possibility that the department after changeThe problem of, according to answer of patient aiming at the problem that this is regenerated change again patient can register department a possibility that distribution,Problem is repeatedly regenerated and according to answer aiming at the problem that regenerating according to distribution a possibility that the department after changeChange department a possibility that be distributed, by way of question and answer with patient link up during, be constantly directed to according to patientThe answer of problem by patient can register department a possibility that distribution reduce, the final department for determining patient and registering.Specifically,According to answer of patient aiming at the problem that generating in step S13, information relevant to patient is updated, according to the updated information of instituteRedefine the distribution of the registrable department of patient.If the distribution of the registrable department of the patient redefined only includes a sectionRoom then directly gives result；If the distribution of the registrable department of the patient redefined includes at least two departments, in conjunction with weightNewly determining patient can register department a possibility that distribution and patient before all answers for submitting generates need patient time againThe problem of answering repeats above content, the department that final patient registers.Optionally, in embodiments of the present invention, mould is calculated by departmentType executes above-mentioned calculating process, finally calculates the department that patient registers.
In step S15, the patient department is informed in control.Wherein inform that the mode of its department that registers of patient has very much.ExampleSuch as, patient is informed via interactive module.Specifically, determining department is transmitted to interactive module by control, and interactive module shows thisDetermining department, to inform patient.Further, it is also possible to inform patient via voice playing module.Specifically, control generation and instituteThe relevant voice of determining department transmits it to voice playing module, and voice playing module plays the relevant voice, to accuseKnow patient.
In addition, in embodiments of the present invention, the department that the problem of needing patient to answer and finally determining patient is registeredInform to patient mode can there are many kinds of.For example, can inform that patient needs its time in such a way that interactive module is shownThe department that the problem of answering and finally determining patient register.As shown in Figure 2 d, finally determining patient is shown by interactive moduleThe department to register.For example, it is also possible to informed by way of voice broadcast the problem of patient needs its answer and finally determineThe department that patient registers.In addition, can also inform the class of its illness of patient while its department to register in informing patientType, as shown in Figure 2 d.
In addition, in embodiments of the present invention, the mode for obtaining answer aiming at the problem that needing patient to answer can also haveIt is a variety of.For example, answer aiming at the problem that needing patient to answer can be what patient inputted via interactive module.Wherein, shouldInput can be patient oneself and input answer, be also possible to be selected for the possible option of topic.For another example, for needThe answer for the problem of wanting patient to answer is by the received answer phase with aiming at the problem that needing patient to answer of speech reception moduleIt is obtained after corresponding voice progress speech recognition.Specifically, the problem of needing patient to answer by voice broadcasting, patient's voiceIt answers a question, speech reception module receives the voice, and speech recognition module identifies the received voice of speech reception module, with the languageSound is converted to text, obtains the answer that patient is directed to problem.
By linking up with patient, patient information and answer aiming at the problem that needing its answer of patient are understood, and lead toIt crosses the problem of constantly change needs patient to answer and carrys out a possibility that constantly changing the department that patient may register distribution, it is final to determineThe department that patient registers out, in this way, understand patient by way of question and answer and carry out hospital guide, so that hospital guide's process is more smooth,And the think time for greatly reducing patient has saved the time of patient, improves hospital guide's efficiency, not according to the answer of patientThe content that disconnected change is linked up with patient is to further appreciate that patient, so that hospital guide's process is more intelligent, in this way, improving patientThe experience of hospital guide.In addition, linked up with patient using natural language during question and answer, so that patient is readily appreciated that, intoOne step improves the experience of patient hospital guide.
Below with reference to Fig. 3 and Fig. 4, hospital guide's method in embodiment is illustrated the present invention.
It is illustrated with Fig. 3.As shown in figure 3, by interactive module to patient put question to, problem be respectively patient gender andThe age bracket of patient, the answer of patient are male, 0-6 years old respectively, and department's computation model calculates patient's according to the answer of patientDepartment register as paediatrics, the department that registers is clear, directly informs patient by interactive module.
It is illustrated with Fig. 4.By carrying out linking up determining patient being female, after 36-60 years old with patient, wherein ditch passes throughJourney can be similar with Fig. 3, as shown in figure 4, patient answers chief complaint and is by interactive module to the chief complaint of inquiry patientAbdominal pain, at this point, department's computation model can be thought of as gastroenterology or gynaecology according to the answer of patient.According to the two departmentsData, in conjunction with the answer before patient, next problem types are determined as simultaneous phenomenon, while providing gastroenterology than more typicalSymptom such as " belch ", " diarrhea ", " abdominal distension " selected for patient, in this way, calculate next the problem of needing patient to answer,As shown in Figure 4.The answer of patient is that all do not have, and for patient after denying these symptoms, department's computation model can recalculate sectionRoom possibility distrabtion, gets a promotion a possibility that gynaecology at this time, and next problem can be inquired around gynaecology, calculates nextA the problem of needing patient to answer, as shown in Figure 4.According to the answer of patient, after patient confirms related symptoms, department's computation modelIt is calculated again comparing affirmative as a result, obtaining the final department that registers, and informs patient.
Correspondingly, the another aspect of the embodiment of the present invention provides a kind of hospital guide's device.Fig. 5 is that another embodiment of the present invention mentionsThe structural block diagram of hospital guide's device of confession.As shown in figure 5, hospital guide's device includes determining module 1 and processing module 2.Wherein it is determined thatModule 1 is for determining patient information；Processing module 2 be used for according to patient information determine patient can register department a possibility that pointCloth, and it is following any one: in the case where the possibility distrabtion only includes a department, described patient section is informed in controlRoom；And in the case where the possibility distrabtion includes at least two department, need to suffer from according to possibility distrabtion generationThe problem of person answers；And according to aiming at the problem that needing patient to answer answer change department a possibility that distribution, repeat rootProblem is regenerated and according to the change of answer aiming at the problem that regenerating according to distribution a possibility that department after changeA possibility that department, is distributed, the final department for determining patient and registering.
By linking up with patient, patient information and answer aiming at the problem that needing its answer of patient are understood, and lead toIt crosses the problem of constantly change needs patient to answer and carrys out a possibility that constantly changing the department that patient may register distribution, it is final to determineThe department that patient registers out, in this way, understand patient by way of question and answer and carry out hospital guide, so that hospital guide's process is more smooth,And the think time for greatly reducing patient has saved the time of patient, improves hospital guide's efficiency, not according to the answer of patientThe content that disconnected change is linked up with patient is to further appreciate that patient, so that hospital guide's process is more intelligent, in this way, improving patientThe experience of hospital guide.In addition, linked up with patient using natural language during question and answer, so that patient is readily appreciated that, intoOne step improves the experience of patient hospital guide.
Optionally, in embodiments of the present invention, determining module includes communication module, for receiving patient via interactive moduleThe patient information of input, wherein described inform that described patient department is to carry out via the interactive module, or for needing to suffer fromThe answer for the problem of person answers is that patient inputs via the interactive module.
Optionally, in embodiments of the present invention, determining module includes speech recognition module, for identification speech reception moduleReceived voice corresponding with patient information is to be converted to text information for the received voice of institute, wherein described inform the patientThe department is to carry out via voice playing module, or answer aiming at the problem that needing patient to answer is to connect speech reception moduleIt is obtained after voice corresponding with answer aiming at the problem that needing patient the to answer progress speech recognition received.
The concrete operating principle and benefit of hospital guide's device provided in an embodiment of the present invention are led with provided in an embodiment of the present inventionConcrete operating principle and the benefit for examining method are similar, will not be described in great detail here.
Optionally, in embodiments of the present invention, hospital guide's device can be server, and hospital guide's method is to execute on the serverMethod.The problem of by being communicated between client and server, interacting patient information, patient is needed to answer, is directed to needThe department that the answer for the problem of wanting patient to answer and finally determining patient register.Optionally, in embodiments of the present invention, objectiveFamily end includes interactive module, which is used to receive patient information, receives answer aiming at the problem that needing patient to answerAnd inform its department to register that patient finally determines.Optionally, in embodiments of the present invention, client includes phonetic inceptingModule, the speech reception module is for receiving corresponding with patient information voice, and receives and need patient to answer with being directed toThe problem of the corresponding voice of answer.In addition, the client further includes voice playing module, the voice playing module is for accusingThe problem of knowing problem corresponding with patient information described in the embodiment of the present invention, patient is needed to answer and final determining patient hangNumber department.
Optionally, in embodiments of the present invention, hospital guide's device can be client.In addition, the client further includes interactionModule or voice playing module and speech reception module, to be interacted with patient.
In addition, the another aspect in the embodiment of the present invention also provides a kind of machine readable storage medium, this is machine readable to be depositedInstruction is stored on storage media, which is used for so that machine executes hospital guide's method described in above-described embodiment.
In conclusion by being linked up with patient, understand patient information and patient for aiming at the problem that need it to answerAnswer, and a possibility that constantly change by constantly changing the problem of needing patient to answer department that patient may register pointCloth finally determines the department that patient registers, in this way, patient is understood by way of question and answer, so that hospital guide's process is more smooth,And the think time for greatly reducing patient has saved the time of patient, improves hospital guide's efficiency, not according to the answer of patientThe content that disconnected change is linked up with patient is to further appreciate that patient, so that hospital guide's process is more intelligent, in this way, improving patientThe experience of hospital guide.In addition, linked up with patient using natural language during question and answer, so that patient is readily appreciated that, intoOne step improves the experience of patient hospital guide.
The optional embodiment of the embodiment of the present invention is described in detail in conjunction with attached drawing above, still, the embodiment of the present invention is simultaneouslyThe detail being not limited in above embodiment can be to of the invention real in the range of the technology design of the embodiment of the present inventionThe technical solution for applying example carries out a variety of simple variants, these simple variants belong to the protection scope of the embodiment of the present invention.
It is further to note that specific technical features described in the above specific embodiments, in not lanceIn the case where shield, it can be combined in any appropriate way.In order to avoid unnecessary repetition, the embodiment of the present invention pairNo further explanation will be given for various combinations of possible ways.
It will be appreciated by those skilled in the art that implementing the method for the above embodiments is that can pass throughProgram is completed to instruct relevant hardware, which is stored in a storage medium, including some instructions are used so that singlePiece machine, chip or processor (processor) execute all or part of the steps of each embodiment the method for the application.And it is precedingThe storage medium stated includes: USB flash disk, mobile hard disk, read-only memory (ROM, Read-Only Memory), random access memoryThe various media that can store program code such as (RAM, Random Access Memory), magnetic or disk.
In addition, any combination can also be carried out between a variety of different embodiments of the embodiment of the present invention, as long as it is notThe thought of the embodiment of the present invention is violated, equally should be considered as disclosure of that of the embodiment of the present invention.