技术领域technical field
本发明涉及计算机应用技术领域，特别是涉及一种突发事件处理方法和装置。The present invention relates to the technical field of computer applications, in particular to a method and device for handling emergencies.
背景技术Background technique
随着社会经济的发展，人们参与的社会活动越来越复杂且多样化，进而在社会活动中可能产生的事件也相应的更加复杂多样，人们在面对一些非传统的、不常见的事件，尤其是突发事件往往不能进行及时有效的处置。With the development of social economy, the social activities that people participate in are becoming more and more complex and diverse, and the events that may occur in social activities are correspondingly more complex and diverse. When people face some unconventional and uncommon events, In particular, emergencies often cannot be dealt with in a timely and effective manner.
传统的，人们处置事件的方法是拨打电话给相关处理部门，例如，遇到的火灾事件，则拨打119报火警。上述拨打电话的方式进行事件上报的方式存在如下问题：首先，电话叙述事件情况不清楚，沟通记录时可能存在误差；其次，对于一些非传统的、不常见且比较复杂的事件，很可能由于不知道上报给哪些部门，部门电话不清楚等情形导致事件不能及时有效处理。Traditionally, the way people deal with incidents is to dial a phone to the relevant processing department, for example, in case of a fire incident, dial 119 to report the fire alarm. There are the following problems in the above-mentioned way of making a phone call to report an incident: first, the description of the incident by telephone is not clear, and there may be errors in the communication records; second, for some unconventional, uncommon and complicated incidents, it is likely Know which departments to report to, and the department's telephone number is unclear, which leads to the inability to deal with the incident in a timely and effective manner.
发明内容Contents of the invention
基于此，有必要针对上述问题，提供一种能够使突发事件处理更加及时高效的突发事件处理方法和装置。Based on this, it is necessary to provide an emergency event handling method and device capable of making emergency event handling more timely and efficient in order to address the above problems.
一种突发事件处理方法，所述方法包括：A method for handling emergencies, the method comprising:
接收终端发送的事件上报请求；Receive the event reporting request sent by the terminal;
获取所述事件上报请求对应的事件信息；Obtain event information corresponding to the event report request;
判断服务器中是否预存有与获取的所述事件信息相匹配的固化事件内容，若是，则根据预存的所述固化事件内容对应的事件处理流程进行事件的分派处理，其中，服务器中预先建立了所述固化事件内容与所述事件处理流程之间的对应关系；Judging whether there is pre-stored solidified event content matching the acquired event information in the server; Describe the corresponding relationship between the fixed event content and the event processing flow;
若否，则查找所述事件信息中是否有预设的关键字，若是，则查找与所述关键字具有关联关系的事件处理流程，并根据查找的所述事件处理流程进行事件的分派处理。If not, check whether there is a preset keyword in the event information, if yes, check for an event processing flow associated with the keyword, and perform event dispatching according to the found event processing flow.
在一个实施例中，在所述接收终端发送的事件上报请求的步骤之前还包括：In one embodiment, before the step of receiving the event report request sent by the terminal, it further includes:
接收终端发送的事件处理流程的构建请求，其中，所述构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字；Receiving a construction request of an event processing flow sent by a terminal, wherein the construction request carries processing department information, processing logic information, and configured keywords;
根据所述处理部门信息和所述处理逻辑信息生成事件处理流程；generating an event processing flow according to the processing department information and the processing logic information;
建立所述关键字与生成的所述事件处理流程之间的关联关系。An association relationship between the keyword and the generated event processing flow is established.
在一个实施例中，在所述接收终端发送的事件处理流程的构建请求，其中，所述构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字的步骤之后，还包括：In one embodiment, after the construction request of the event processing flow sent by the receiving terminal, wherein, after the step of carrying processing department information, processing logic information and configured keywords in the construction request, it further includes:
将接收的所述处理部门信息、处理逻辑信息以及配置的关键字推送至控制终端显示；Pushing the received processing department information, processing logic information and configured keywords to the control terminal for display;
监控是否接收到所述控制终端发送的确认构建指令，若是，则执行所述根据所述处理部门信息和所述处理逻辑信息生成事件处理流程的步骤。Monitoring whether the confirmation construction instruction sent by the control terminal is received, and if so, executing the step of generating an event processing flow according to the processing department information and the processing logic information.
在一个实施例中，当所述事件信息中没有预设的关键字时，将所述事件信息推送至控制终端；In one embodiment, when there is no preset keyword in the event information, the event information is pushed to the control terminal;
接收所述控制终端发送的手动分派指令；receiving a manual assignment instruction sent by the control terminal;
提取所述手动分派指令中携带的部门标识；Extracting the department identifier carried in the manual assignment instruction;
将所述事件信息推送至所述部门标识对应的处理部门终端。Pushing the event information to the processing department terminal corresponding to the department identifier.
在一个实施例中，在所述查找与所述关键字具有关联关系的事件处理流程的步骤之后，还包括：In one embodiment, after the step of finding the event processing flow associated with the keyword, it further includes:
将查找的所述事件处理流程对应的文本信息推送至所述终端显示。Pushing the found text information corresponding to the event processing flow to the terminal for display.
一种突发事件处理装置，所述装置包括：An emergency handling device, the device comprising:
上报请求接收模块，用于接收终端发送的事件上报请求；The report request receiving module is used to receive the event report request sent by the terminal;
事件信息获取模块，用于获取所述事件上报请求对应的事件信息；An event information acquisition module, configured to acquire event information corresponding to the event reporting request;
处理流程确定模块，用于判断是否预存有与获取的所述事件信息相匹配的固化事件内容，若是，则根据预存的所述固化事件内容对应的事件处理流程进行事件的分派处理，其中，服务器中预先建立了所述固化事件内容与所述事件处理流程之间的对应关系；The processing flow determination module is used to judge whether there is pre-stored solidified event content matching the acquired event information, and if so, perform event dispatching processing according to the event processing process corresponding to the pre-stored said solidified event content, wherein the server The corresponding relationship between the solidified event content and the event processing flow is established in advance;
若否，则查找所述事件信息中是否有预设的关键字，若是，则查找与所述关键字具有关联关系的事件处理流程，并根据查找的所述事件处理流程进行事件的分派处理。If not, check whether there is a preset keyword in the event information, if yes, check for an event processing flow associated with the keyword, and perform event dispatching according to the found event processing flow.
在一个实施例中，所述装置还包括：In one embodiment, the device also includes:
流程构建请求模块，用于接收终端发送的事件处理流程的构建请求，其中，所述构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字、；A process construction request module, configured to receive a construction request for an event processing process sent by a terminal, wherein the construction request carries processing department information, processing logic information, and configured keywords;
流程构建模块，用于根据所述处理部门信息和所述处理逻辑信息生成事件处理流程；A process building module, configured to generate an event processing process according to the processing department information and the processing logic information;
关键字关联模块，用于建立所述关键字与生成的所述事件处理流程之间的关联关系。A keyword association module, configured to establish an association relationship between the keyword and the generated event processing flow.
在一个实施例中，所述装置还包括：In one embodiment, the device also includes:
流程构建信息推送模块，用于将接收的所述处理部门信息、处理逻辑信息以及配置的关键字推送至控制终端显示；The process construction information push module is used to push the received processing department information, processing logic information and configured keywords to the control terminal for display;
确认构建模块，用于监控是否接收到所述控制终端发送的确认构建指令，若是，则进入流程构建模块。The confirmation building module is used to monitor whether the confirmation building instruction sent by the control terminal is received, and if so, enter the process building module.
在一个实施例中，所述装置还包括：In one embodiment, the device also includes:
事件信息推送模块，用于当所述事件信息中没有预设的关键字时，将所述事件信息推送至控制终端；An event information push module, configured to push the event information to the control terminal when there is no preset keyword in the event information;
手动分派模块，用于接收所述控制终端发送的手动分派指令，提取所述手动分派指令中携带的部门标识，并将所述事件信息推送至所述部门标识对应的处理部门终端。The manual assignment module is configured to receive the manual assignment instruction sent by the control terminal, extract the department identifier carried in the manual assignment instruction, and push the event information to the processing department terminal corresponding to the department identifier.
在一个实施例中，所述装置还包括：In one embodiment, the device also includes:
处理流程显示模块，用于将查找的所述事件处理流程对应的文本信息推送至所述终端显示。The processing flow display module is configured to push the found text information corresponding to the event processing flow to the terminal for display.
上述的突发事件处理方法和装置，通过终端与服务器之间的网络通信，终端用户可将事件信息以视频、音频、文本等多媒体的形式上报给服务器，或者终端用户选择服务器中预存的固化事件内容作为上报的事件信息进行事件的上报，上报事件的描述更加清晰完整；另外，服务器中预先存储有多个事件处理流程，并建立事件处理流程与事件内容或者关键字之间的关联关系，服务器可根据上述关联关系确定与终端上报的事件信息相关的事件处理流程，并直接确定执行事件处理流程程序，即系统通过执行固化的事件处理流程自动进行事件的分派、监控，无需人工拨号和人工监管，事件的处理更加准确、及时高效。In the above emergency event processing method and device, through the network communication between the terminal and the server, the terminal user can report the event information to the server in the form of video, audio, text and other multimedia, or the terminal user can select the pre-stored curing event in the server. The content is used as the reported event information to report the event, and the description of the reported event is clearer and more complete; in addition, there are multiple event processing processes pre-stored in the server, and the relationship between the event processing process and the event content or keywords is established, and the server According to the above association relationship, the event processing process related to the event information reported by the terminal can be determined, and the event processing process program can be directly determined, that is, the system automatically dispatches and monitors events by executing the solidified event processing process, without manual dialing and manual supervision , The handling of events is more accurate, timely and efficient.
附图说明Description of drawings
图1为一个实施例中突发事件处理方法的应用环境图；Fig. 1 is the application environment figure of emergency event handling method in an embodiment;
图2为一个实施例中突发事件处理方法的流程图；Fig. 2 is a flow chart of an emergency handling method in an embodiment;
图3为一个实施例中事件上报步骤涉及的应用环境图；Fig. 3 is an application environment diagram involved in the event reporting step in one embodiment;
图4为一个实施例中事件处理流程构建涉及的流程图；FIG. 4 is a flow chart related to the construction of an event processing flow in an embodiment;
图5为一个实施例中构建事件处理流程的终端页面图；Fig. 5 is a terminal page diagram of building an event processing flow in one embodiment;
图6为一个实施例中突发事件处理装置的结构框图；Fig. 6 is a structural block diagram of an emergency processing device in an embodiment;
图7为另一个实施例中突发事件处理装置的结构框图；Fig. 7 is a structural block diagram of an emergency processing device in another embodiment;
图8为一个实施例中构建事件处理流程涉及的结构框图；FIG. 8 is a structural block diagram involved in building an event processing flow in an embodiment;
图9为又一个实施例中突发事件处理装置的结构框图。Fig. 9 is a structural block diagram of an emergency event processing device in yet another embodiment.
具体实施方式Detailed ways
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
如图1所示，在一个实施例中，提供了一种突发事件处理方法运行的应用环境图，该应用环境包括第一终端110、服务器120和第二终端130，其中第一终端110和第二终端130均可以通过网络与服务器130通信。第一终端110为事件上报终端，该事件上报终端可以是智能手机、平板电脑、笔记本电脑、台式计算机中的至少一种，但并不局限于此。第二终端130为事件处理终端，事件处理终端可以是事件处理单位(如交通单位、环保局、公安、城管单位等)终端，第二终端可以是计算机终端，也可以是服务器和计算机终端的集群(包括事件处理服务器和与事件处理服务器连接的多个终端)。服务器120可以是独立的物理服务器，也可以是多个物理服务器构成的服务器集群。事件上报终端可进行事件现场信息的采集，采集的信息可以是图片、视频、音频、文本等多媒体信息，并将采集的事件信息上报至服务器，此外，服务器可将其预先存储的固化的事件信息推送至终端显示，终端用户可选择与当前的事件现场情况相符合的固化的事件信息作为上报的事件信息。服务器接收到事件上报终端发送的事件上报请求后，提取事件上报请求对应的事件信息，并根据事件信息查找对应的事件处理流程以快速、准确地进行事件的分派处理和事件处理进程的监管。其中，在进行事件处理流程的查找时，当事件内容为固化事件内容(固化事件内容为服务器预先存储的推送至终端显示的事件内容)，直接查找固化事件内容对应的事件处理流程，当事件内容为终端用户自行采集的事件信息时，服务器将通过关键字匹配的方式进行事件处理流程的确定。As shown in FIG. 1 , in one embodiment, an application environment diagram for the operation of an emergency handling method is provided, and the application environment includes a first terminal 110, a server 120 and a second terminal 130, wherein the first terminal 110 and the The second terminal 130 can communicate with the server 130 through the network. The first terminal 110 is an event reporting terminal, and the event reporting terminal may be at least one of a smart phone, a tablet computer, a notebook computer, and a desktop computer, but is not limited thereto. The second terminal 130 is an event processing terminal, and the event processing terminal can be a terminal of an event processing unit (such as a traffic unit, an environmental protection bureau, a public security unit, an urban management unit, etc.), and the second terminal can be a computer terminal, or a cluster of a server and a computer terminal (including an event processing server and a plurality of terminals connected to the event processing server). The server 120 may be an independent physical server, or a server cluster composed of multiple physical servers. The event reporting terminal can collect event site information. The collected information can be multimedia information such as pictures, videos, audios, and texts, and report the collected event information to the server. In addition, the server can store its pre-stored solidified event information Pushed to the terminal display, the terminal user can select the solidified event information that is consistent with the current event scene as the reported event information. After receiving the event reporting request sent by the event reporting terminal, the server extracts the event information corresponding to the event reporting request, and searches for the corresponding event processing process according to the event information to quickly and accurately perform event dispatch processing and event processing process supervision. Among them, when searching for the event processing flow, when the event content is the solidified event content (the solidified event content is the event content pre-stored by the server and pushed to the terminal for display), directly search for the event processing process corresponding to the solidified event content, when the event content When the event information is collected by the end user, the server will determine the event processing process through keyword matching.
在一个实施例中，如图2所示，提供了一种突发事件处理方法，该方法以应用于如图1所示的服务器120中进行举例说明，该方法包括如下步骤：In one embodiment, as shown in FIG. 2 , a method for handling emergencies is provided. The method is illustrated by being applied to the server 120 shown in FIG. 1 , and the method includes the following steps:
步骤S202：接收终端发送的事件上报请求。Step S202: Receive an event reporting request sent by the terminal.
这里的端为事件上报终端。这里事件可以是各类城市问题，如物业管理问题(如井盖丢失、消防栓损坏等)、食品安全、社会治安问题、环保生态问题等，还可以是突发事件，如突发的自然灾害、事故灾难、公共卫生事件和社会安全事件等。事件的发现可以是广大城市市民在日常工作生活中遇到的，也可以是巡查员在巡查过程中巡查到的，还可以是媒体曝光的等。The end here is the event reporting terminal. The events here can be various urban problems, such as property management problems (such as manhole cover loss, fire hydrant damage, etc.), food safety, social security problems, environmental protection and ecological problems, etc., or emergencies, such as sudden natural disasters, Accidents and disasters, public health incidents and social security incidents, etc. Incidents can be discovered by urban citizens in their daily work and life, by inspectors during inspections, or by media exposure.
在事件上报终端上安装用于上报事件的应用程序，通过该应用程序可上传终端采集的事件信息，其中，终端采集事件信息为在事件现场采集的多媒体数据，可以包括图片数据、视频/音频数据、文本数据以及终端用户输入的事件描述等。Install an application program for reporting events on the event reporting terminal, through which the event information collected by the terminal can be uploaded, wherein the event information collected by the terminal is multimedia data collected at the event site, which can include picture data, video/audio data , text data, and event descriptions entered by end users.
在一个实施例中，如图3所示，通过摄像装置采集视频/音频流，摄像机通过移动终端发出的网络信号连接网络，并通过网络将采集的视频/音频流实时传输至服务器。在另一个实施例中，终端通过摄像装置获取频/音频流，并保存为事件信息文件，进而将保存的事件信息文件异步发送至服务器。进一步的，在将采集的事件信息文件发送至服务器之前，对事件信息文件进行打包压缩，将压缩后的事件信息上传至服务器，如图3所示。In one embodiment, as shown in FIG. 3 , the video/audio stream is collected by the camera device, the camera is connected to the network through the network signal sent by the mobile terminal, and the collected video/audio stream is transmitted to the server in real time through the network. In another embodiment, the terminal obtains the video/audio stream through the camera device, saves it as an event information file, and then sends the saved event information file to the server asynchronously. Further, before sending the collected event information files to the server, the event information files are packaged and compressed, and the compressed event information is uploaded to the server, as shown in FIG. 3 .
在一个实施例中，终端在采集事件信息的同时还进行当前位置信息的获取，并将获取的事件信息和当前位置信息关联。In one embodiment, the terminal also acquires current location information while collecting event information, and associates the acquired event information with the current location information.
此外，事件上报终端的应用程序中还可以显示服务器预存的固化事件内容，这里的固化事件内容一般为文字形式的事件信息。在一个实施例中终端可以列表的形式显示固化事件内容。在另一个实施例中，可按照事件类型或者事件的处理部门进行事件信息的分类显示，终端用户可通过选择列表中的事件内容进行对应事件的上报。具体的，终端用户根据实际情况对选择的固化事件内容进行判定，判定结果包括“合格”和“不合格”两种，在进行事件上报时，终端将选择的固化事件内容以及判定结果上报至服务器，同样的，上报的信息还包括事件发生地定位信息等属性信息。In addition, the application program of the event reporting terminal can also display the fixed event content prestored by the server, where the fixed event content is generally event information in text form. In one embodiment, the terminal can display the curing event content in the form of a list. In another embodiment, the event information can be classified and displayed according to the type of event or the handling department of the event, and the terminal user can report the corresponding event by selecting the event content in the list. Specifically, the terminal user judges the content of the selected curing event according to the actual situation, and the judgment results include "qualified" and "unqualified". When reporting the event, the terminal reports the selected curing event content and the judgment result to the server , similarly, the reported information also includes attribute information such as location information of the event occurrence location.
步骤S204：获取事件上报请求对应的事件信息。Step S204: Obtain event information corresponding to the event report request.
具体的，事件上报终端向服务器发送事件上报请求，该事件上报请求中携带终端采集的事件信息或者由终端用户选择的固化事件内容生成的事件信息。Specifically, the event reporting terminal sends an event reporting request to the server, and the event reporting request carries event information collected by the terminal or event information generated by solidifying event content selected by the terminal user.
步骤S206：判断服务器中是否预存有与获取的事件信息相匹配的固化事件内容，若是，则执行步骤S208；若否，则执行步骤S210。Step S206: Determine whether the solidified event content matching the acquired event information is pre-stored in the server, if yes, execute step S208; if not, execute step S210.
具体的，当查找到与获取的事件信息中的事件内容匹配度大于预设阈值的预存固化事件内容时，则获取的事件信息与查找的固化事件内容匹配。Specifically, when the pre-stored fixed event content whose matching degree with the event content in the acquired event information is found is greater than a preset threshold, the acquired event information matches the found fixed event content.
在一个实施例中，事件信息与固化事件内容的匹配度为文本相似度。当获取的事件信息与固化事件内容的文本相似度为100％时，则上报的事件为通过触发/选择预先设定的固化内容进行上报的。本实施例中，通过预先固化的事件内容进行事件的上报，终端用户无需再进行文字编辑或者采集事件信息，直接选择提供的固化事件内容进行上报即可，事件的上报更加快捷。In one embodiment, the matching degree between event information and fixed event content is text similarity. When the textual similarity between the acquired event information and the fixed event content is 100%, the reported event is reported by triggering/selecting the preset fixed content. In this embodiment, the event is reported through the pre-solidified event content, and the end user does not need to edit text or collect event information, and can directly select the provided solidified event content to report, and the event reporting is faster.
步骤S208：根据预存的固化事件内容对应的事件处理流程进行事件的分派处理，其中，服务器中预先建立了固化事件内容与事件处理流程之间的对应关系。Step S208: Dispatching the event is performed according to the pre-stored event processing flow corresponding to the fixed event content, wherein the corresponding relationship between the fixed event content and the event processing flow is pre-established in the server.
具体的，由于查找到与上报的事件信息相匹配的固化事件内容，服务器可利用预先建立的固化事件内容与事件处理流程之间的关联关系，确定上报的事件信息对应的事件处理流程，并执行该事件处理流程对应的脚本以将上报的事件进行分派、监督、反馈存档等。Specifically, since the fixed event content matching the reported event information is found, the server can use the pre-established association between the fixed event content and the event processing process to determine the event processing process corresponding to the reported event information, and execute The script corresponding to the event processing process can dispatch, monitor, and archive the reported events.
不同的事件对应的事件处理流程不相同，事件处理流程可能涉及多个事件处理部门，进行多个事件的监控。Different incidents correspond to different incident handling processes, and the incident handling process may involve multiple incident handling departments to monitor multiple incidents.
步骤S210：查找事件信息中是否有预设的关键字，若是，则执行步骤S212：查找与所述关键字具有关联关系的事件处理流程，并根据查找的所述事件处理流程进行事件的分派处理。Step S210: Find out whether there is a preset keyword in the event information, and if so, perform step S212: search for the event processing flow associated with the keyword, and perform event dispatching processing according to the found event processing flow .
具体的，在进行事件处理流程构建时，为构建的事件处理流程配置相应的关键字，当未查找到与获取的事件信息匹配的固化事件内容时，服务器查找获取的事件信息是否包含与事件处理流程相对应的关键字，进而通过关键字确定事件处理流程。如火灾处理流程对应的关键字为“火”“火警”“火灾”等，当事件信息中包含有上述的关键字，则执行火灾处理流程。Specifically, when constructing the event processing process, configure corresponding keywords for the event processing process to be built. When no solidified event content matching the acquired event information is found, the server checks whether the acquired event information contains The keyword corresponding to the process, and then determine the event processing process through the keyword. For example, the keywords corresponding to the fire handling process are "fire", "fire alarm", "fire", etc., and when the event information contains the above keywords, the fire handling process is executed.
本实施例中，通过终端与服务器之间的网络通信，终端用户可将事件信息以视频、音频、文本等多媒体的形式上报给服务器，或者终端用户选择服务器中预存的固化事件内容作为上报的事件信息进行事件的上报，上报事件的描述更加清晰完整；另外，服务器中预先存储有多个事件处理流程，并建立事件处理流程与事件内容或者关键字之间的关联关系，服务器可根据上述关联关系确定与终端上报的事件信息相关的事件处理流程，并直接确定执行事件处理流程程序，即系统通过执行固化的事件处理流程自动进行事件的分派、监控，无需人工拨号和人工监管，事件的处理更加准确、及时高效。In this embodiment, through the network communication between the terminal and the server, the terminal user can report the event information to the server in the form of video, audio, text and other multimedia, or the terminal user can select the solidified event content pre-stored in the server as the reported event The information reports the event, and the description of the reported event is clearer and more complete; in addition, there are multiple event processing processes stored in the server in advance, and the relationship between the event processing process and the event content or keywords is established. Determine the event processing process related to the event information reported by the terminal, and directly determine the execution of the event processing process program, that is, the system automatically dispatches and monitors events by executing the solidified event processing process, without manual dialing and manual supervision, and event processing is more efficient Accurate, timely and efficient.
另外，本实施例中，首先判断上传的事件信息是否为固化事件内容或者与固化事件内容的匹配度大于设定阈值，若是，则认为上传的事件信息与固化事件内容等同，执行与固化事件内容相对应的事件处理流程。由于固化事件内容与事件处理流程之间的对应关系为预先建立的，内容与处理流程之间具有准确的对应关系，因此，通过固化事件内容确定的事件处理流程更加准确。此外，当上报的事件信息没有相匹配的固化事件内容时，通过关键字进行事件处理流程的查找，查找效率高。In addition, in this embodiment, it is first judged whether the uploaded event information is the solidified event content or whether the matching degree with the solidified event content is greater than the set threshold. Corresponding event processing flow. Since the corresponding relationship between the fixed event content and the event processing flow is established in advance, and there is an accurate corresponding relationship between the content and the processing flow, the event processing flow determined by the fixed event content is more accurate. In addition, when the reported event information does not have a matching solidified event content, the event processing process is searched through keywords, and the search efficiency is high.
在一个实施例中，如图4所示，在步骤S202之前，还需要进行事件处理流程的构建以及为构建的事件处理流程关联固化事件内容以及关键字。In one embodiment, as shown in FIG. 4 , before step S202 , it is necessary to construct an event processing flow and associate and solidify event content and keywords for the constructed event processing flow.
具体的，包括如下步骤：Specifically, the following steps are included:
步骤S302：接收终端发送的事件处理流程的构建请求，其中，构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字。Step S302: Receive a construction request of an event processing flow sent by the terminal, wherein the construction request carries processing department information, processing logic information, and configured keywords.
步骤S304：根据处理部门信息和处理逻辑信息生成事件处理流程。Step S304: Generate an event processing flow according to the processing department information and processing logic information.
构建事件处理流程的终端可以是处理部门终端，即处理部门终端构建职能相关的事件处理流程，即交通部门构建交通事故处理流程、消防部门构建火灾事故流程等，构建流程的终端还可以是城市监管部门终端、用户个人终端等。The terminal for building the event handling process can be the terminal of the processing department, that is, the terminal of the processing department builds a function-related event processing process, that is, the traffic department builds the traffic accident handling process, the fire department builds the fire accident process, etc. The terminal of the building process can also be the city supervision Department terminals, user personal terminals, etc.
服务器为终端提供用于构建事件处理流程的功能模块，如各部门模块以及用于连接、指示处理行为的逻辑模块，终端使用上述功能模块生成组成事件处理流程的处理部门信息以及处理逻辑信息，如图5所示。The server provides the terminal with functional modules for building an event processing flow, such as various department modules and logic modules for connecting and instructing processing behaviors. The terminal uses the above functional modules to generate processing department information and processing logic information that constitute the event processing flow, such as Figure 5 shows.
步骤S306：建立配置的关键字信息与生成的事件处理流程之间的关联关系。Step S306: Establish an association between the configured keyword information and the generated event processing flow.
在一个实施例中，事件处理方法还包括：建立生成的事件处理流程与固化事件内容之间的关联关系。具体的，控制终端上传事件内容并向服务器发送关联指令，该关联指令中包括关联的事件处理流程标识，服务器根据关联指令建立上传的事件内容与事件处理流程标识之间的关联关系。In one embodiment, the event processing method further includes: establishing an association relationship between the generated event processing flow and the solidified event content. Specifically, the control terminal uploads the event content and sends an association instruction to the server, the association instruction includes an associated event processing flow identifier, and the server establishes an association relationship between the uploaded event content and the event processing flow identifier according to the association instruction.
在一个实施例中，在步骤S302：接收终端发送的事件处理流程的构建请求，其中，构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字之后，还包括：将接收的处理部门信息、处理逻辑信息以及配置的关键字推送至控制终端；监控是否接收到控制终端发送的确认构建指令，若是，则执行步骤S304：根据处理部门信息和处理逻辑信息生成事件处理流程。In one embodiment, in step S302: receiving the construction request of the event processing flow sent by the terminal, wherein, after the construction request carries the processing department information, processing logic information and configured keywords, it also includes: the processing department information to be received , processing logic information and configured keywords are pushed to the control terminal; monitor whether the confirmation construction instruction sent by the control terminal is received, and if so, perform step S304: generate an event processing flow according to the processing department information and processing logic information.
在一个实施例中，当事件信息中没有预设的关键字时，标记事件信息，并将标记的事件信息推送至控制终端；接收控制终端发送的手动分派指令；提取手动分派指令中携带的部门标识；将标记的事件信息推送至部门标识对应的处理部门终端。In one embodiment, when there is no preset keyword in the event information, mark the event information and push the marked event information to the control terminal; receive the manual assignment instruction sent by the control terminal; extract the department carried in the manual assignment instruction ID; push the marked event information to the processing department terminal corresponding to the department ID.
当未能通过关键字查找到对应的事件处理流程时，服务器将事件信息进行“未分配”标记，并将标记的事件信息推送至控制终端以使控制中心分派人员进行事件的手动分派，即通过控制终端向服务器发送分派的部门标识以使服务器将事件信息推送至该部门标识对应的处理部门。When the corresponding event processing process cannot be found through keywords, the server will mark the event information as "unassigned", and push the marked event information to the control terminal so that the control center can assign personnel to manually dispatch the event, that is, through The control terminal sends the assigned department identifier to the server so that the server pushes the event information to the processing department corresponding to the department identifier.
本实施例中的手动分派，可保证在不能通过已有信息进行自动分派的情况下使事件成功推送，防止上报的事件被搁置。The manual assignment in this embodiment can ensure that the event is pushed successfully when the automatic assignment cannot be performed through the existing information, and prevent the reported event from being put on hold.
在一个实施例中，在查找与所述关键字具有关联关系的事件处理流程的步骤之后，还包括：将查找的事件处理流程对应的文本信息推送至终端显示。In one embodiment, after the step of finding the event processing flow associated with the keyword, it further includes: pushing the text information corresponding to the found event processing flow to the terminal for display.
本实施例中，将确定的事件处理流程推送至终端显示以使终端用户能够清晰知晓上报的事件的处理流程。In this embodiment, the determined event processing flow is pushed to the terminal display so that the terminal user can clearly know the reported event processing flow.
另外，当确定的事件处理流程为多个时，可将确定的多个事件处理流程推送至终端显示，终端可获取用户触发的对显示的事件处理流程的选择指令，根据选择指令确定待执行的事件处理流程，服务器将执行该选择的事件处理流程对应的程序。In addition, when there are multiple determined event processing flows, the multiple determined event processing flows can be pushed to the terminal for display, and the terminal can obtain a user-triggered selection instruction for the displayed event processing flow, and determine the to-be-executed event processing flow according to the selection instruction. Event processing flow, the server will execute the program corresponding to the selected event processing flow.
在一个实施例中，如图6所示，提供了一种突发事件处理装置，该装置包括：In one embodiment, as shown in FIG. 6, a device for handling emergencies is provided, which includes:
上报请求接收模块502，用于接收终端发送的事件上报请求。The report request receiving module 502 is configured to receive the event report request sent by the terminal.
事件信息获取模块504，用于获取事件上报请求对应的事件信息。The event information obtaining module 504 is configured to obtain event information corresponding to the event report request.
处理流程确定模块506，用于判断是否预存有与获取的事件信息相匹配的固化事件内容，若是，则根据预存的固化事件内容对应的事件处理流程进行事件的分派处理，其中，服务器中预先建立了固化事件内容与事件处理流程之间的对应关系；若否，则查找事件信息中是否有预设的关键字，若是，则查找与所述关键字具有关联关系的事件处理流程，并根据查找的所述事件处理流程进行事件的分派处理。The processing flow determination module 506 is used to judge whether there is pre-stored solidified event content matching the acquired event information, and if so, then perform event dispatching processing according to the event processing process corresponding to the pre-stored solidified event content, wherein the pre-established event content in the server Determine the corresponding relationship between solidified event content and event processing flow; if not, then search whether there is a preset keyword in the event information; The event processing flow of the event dispatching process.
在一个实施例中，如图7所示，突发事件处理装置还包括：In one embodiment, as shown in Figure 7, the emergency handling device further includes:
流程构建请求模块402，用于接收终端发送的事件处理流程的构建请求，其中，构建请求中携带处理部门信息、处理逻辑信息以及配置的关键字。The process construction request module 402 is configured to receive the construction request of the event processing process sent by the terminal, wherein the construction request carries processing department information, processing logic information and configured keywords.
流程构建模块404，用于根据处理部门信息和处理逻辑信息生成事件处理流程。A process building module 404, configured to generate an event processing process according to processing department information and processing logic information.
关键字关联模块406，用于建立所述关键字与生成的所述事件处理流程之间的关联关系。A keyword association module 406, configured to establish an association relationship between the keyword and the generated event processing flow.
在一个实施例中，如图8所示，突发事件处理装置还包括：In one embodiment, as shown in FIG. 8, the emergency handling device further includes:
流程构建信息推送模块602，用于将接收的处理部门信息、处理逻辑信息以及配置的关键字推送至控制终端显示。The process construction information pushing module 602 is used to push the received processing department information, processing logic information and configured keywords to the control terminal for display.
确认构建模块604，用于监控是否接收到控制终端发送的确认构建指令，若是，则进入流程构建模块404。The confirmation construction module 604 is used to monitor whether the confirmation construction instruction sent by the control terminal is received, and if so, enter the process construction module 404 .
在一个实施例中，如图9所示，突发事件处理装置还包括：In one embodiment, as shown in Figure 9, the emergency handling device further includes:
事件信息推送模块702，用于当事件信息中没有预设的关键字时，将标记的事件信息推送至控制终端。The event information pushing module 702 is configured to push the marked event information to the control terminal when there is no preset keyword in the event information.
手动分派模块704，用于接收所述控制终端发送的手动分派指令，提取所述手动分派指令中携带的部门标识，并将所述事件信息推送至所述部门标识对应的处理部门终端。The manual assignment module 704 is configured to receive the manual assignment instruction sent by the control terminal, extract the department identifier carried in the manual assignment instruction, and push the event information to the processing department terminal corresponding to the department identifier.
在一个实施例中，突发事件处理装置还包括处理流程信息显示模块，还模块用于将查找的事件处理流程对应的文本信息推送至终端显示。In one embodiment, the emergency event processing apparatus further includes a processing flow information display module, and the module is configured to push the text information corresponding to the searched event processing flow to the terminal for display.
本领域普通技术人员可以理解实现上述实施例方法中的全部或部分流程，是可以通过计算机程序来指令相关的硬件来完成，程序可存储于一计算机可读取存储介质中，如本发明实施例中，该程序可存储于计算机系统的存储介质中，并被该计算机系统中的至少一个处理器执行，以实现包括如上述各方法的实施例的流程。其中，存储介质可为磁碟、光盘、只读存储记忆体(Read-Only Memory，ROM)或随机存储记忆体(Random Access Memory，RAM)等。Those of ordinary skill in the art can understand that all or part of the processes in the methods of the above embodiments can be implemented through computer programs to instruct related hardware, and the programs can be stored in a computer-readable storage medium, such as the embodiment of the present invention In this case, the program may be stored in a storage medium of a computer system, and executed by at least one processor in the computer system, so as to realize the processes including the embodiments of the above-mentioned methods. Wherein, the storage medium may be a magnetic disk, an optical disk, a read-only memory (Read-Only Memory, ROM), or a random access memory (Random Access Memory, RAM).
以上实施例的各技术特征可以进行任意的组合，为使描述简洁，未对上述实施例中的各个技术特征所有可能的组合都进行描述，然而，只要这些技术特征的组合不存在矛盾，都应当认为是本说明书记载的范围。The technical features of the above embodiments can be combined arbitrarily. To make the description concise, all possible combinations of the technical features in the above embodiments are not described. However, as long as there is no contradiction in the combination of these technical features, they should be It is considered to be within the range described in this specification.
以上实施例仅表达了本发明的几种实施方式，其描述较为具体和详细，但并不能因此而理解为对发明专利范围的限制。应当指出的是，对于本领域的普通技术人员来说，在不脱离本发明构思的前提下，还可以做出若干变形和改进，这些都属于本发明的保护范围。因此，本发明专利的保护范围应以所附权利要求为准。The above examples only express several implementation modes of the present invention, and the description thereof is relatively specific and detailed, but it should not be construed as limiting the scope of the patent for the invention. It should be pointed out that those skilled in the art can make several modifications and improvements without departing from the concept of the present invention, and these all belong to the protection scope of the present invention. Therefore, the protection scope of the patent for the present invention should be based on the appended claims.
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610926256.4ACN107977823A (en) | 2016-10-24 | 2016-10-24 | Method and device for processing emergency |
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201610926256.4ACN107977823A (en) | 2016-10-24 | 2016-10-24 | Method and device for processing emergency |
| Publication Number | Publication Date |
|---|---|
| CN107977823Atrue CN107977823A (en) | 2018-05-01 |
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201610926256.4APendingCN107977823A (en) | 2016-10-24 | 2016-10-24 | Method and device for processing emergency |
| Country | Link |
|---|---|
| CN (1) | CN107977823A (en) |
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109525740A (en)* | 2018-10-12 | 2019-03-26 | 成都北科维拓科技有限公司 | A kind of event-handling method and system |
| CN109542734A (en)* | 2018-12-15 | 2019-03-29 | 深圳壹账通智能科技有限公司 | Event-handling method, device, computer equipment and storage medium |
| CN109582766A (en)* | 2018-11-15 | 2019-04-05 | 湖北地信科技集团股份有限公司 | Emergency event processing method, device, storage medium and equipment |
| CN109598485A (en)* | 2018-12-05 | 2019-04-09 | 深圳市万物云科技有限公司 | A kind of emergency event report thing method and device |
| CN109684046A (en)* | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event self-processing method, device, equipment and computer storage medium |
| CN109684047A (en)* | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event-handling method, device, equipment and computer storage medium |
| CN110020002A (en)* | 2018-08-21 | 2019-07-16 | 平安普惠企业管理有限公司 | Querying method, device, equipment and the computer storage medium of event handling scheme |
| CN110264059A (en)* | 2019-06-12 | 2019-09-20 | 浙江蓝城建筑设计有限公司 | A kind of small town land use index measuring method and system |
| CN110502318A (en)* | 2019-07-23 | 2019-11-26 | 平安科技（深圳）有限公司 | Event-handling method, event processing server, storage medium and device |
| CN111354185A (en)* | 2018-12-24 | 2020-06-30 | 阿里巴巴集团控股有限公司 | Alarm condition event processing method and device |
| CN112348294A (en)* | 2019-07-24 | 2021-02-09 | 上海东方富联科技有限公司 | Processing method, system, medium and device for flow data of Internet of things event |
| CN112561355A (en)* | 2020-12-21 | 2021-03-26 | 天津飞眼无人机科技有限公司 | Emergency comprehensive command management platform |
| CN113112108A (en)* | 2020-01-13 | 2021-07-13 | 阿里巴巴集团控股有限公司 | Event processing method and device, electronic equipment and computer readable storage medium |
| CN113761866A (en)* | 2020-09-23 | 2021-12-07 | 西安京迅递供应链科技有限公司 | Event processing method, device, server and medium |
| CN114327670A (en)* | 2021-12-03 | 2022-04-12 | 上海金仕达软件科技有限公司 | Integrated configuration processing method and device and storage medium |
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102083015A (en)* | 2009-11-27 | 2011-06-01 | 中兴通讯股份有限公司 | Method, server, terminal and system for implementing dynamic content delivery (DCD) |
| CN102340495A (en)* | 2010-07-26 | 2012-02-01 | 中国移动通信集团广东有限公司 | An event center supporting cross-system business linkage and its event processing method |
| CN103093306A (en)* | 2012-12-21 | 2013-05-08 | 大唐软件技术股份有限公司 | Method and device of business data coprocessing |
| CN103606121A (en)* | 2013-11-15 | 2014-02-26 | 沈阳理工大学 | Automatic generation method of emergency plan |
| CN204009895U (en)* | 2014-04-08 | 2014-12-10 | 苏州思迪信息技术有限公司 | A kind of law enforcement of the fire-fighting based on planar bar code technology regulations requestor |
| CN104507056A (en)* | 2014-12-03 | 2015-04-08 | 深圳市普天宜通技术有限公司 | Cluster dispatch data processing method and system based on event types |
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102083015A (en)* | 2009-11-27 | 2011-06-01 | 中兴通讯股份有限公司 | Method, server, terminal and system for implementing dynamic content delivery (DCD) |
| CN102340495A (en)* | 2010-07-26 | 2012-02-01 | 中国移动通信集团广东有限公司 | An event center supporting cross-system business linkage and its event processing method |
| CN103093306A (en)* | 2012-12-21 | 2013-05-08 | 大唐软件技术股份有限公司 | Method and device of business data coprocessing |
| CN103606121A (en)* | 2013-11-15 | 2014-02-26 | 沈阳理工大学 | Automatic generation method of emergency plan |
| CN204009895U (en)* | 2014-04-08 | 2014-12-10 | 苏州思迪信息技术有限公司 | A kind of law enforcement of the fire-fighting based on planar bar code technology regulations requestor |
| CN104507056A (en)* | 2014-12-03 | 2015-04-08 | 深圳市普天宜通技术有限公司 | Cluster dispatch data processing method and system based on event types |
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN110020002B (en)* | 2018-08-21 | 2024-01-12 | 山西掌柜鼎科技有限公司 | Query method, device, equipment and computer storage medium of event processing scheme |
| CN109684046A (en)* | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event self-processing method, device, equipment and computer storage medium |
| CN109684047A (en)* | 2018-08-21 | 2019-04-26 | 平安普惠企业管理有限公司 | Event-handling method, device, equipment and computer storage medium |
| CN110020002A (en)* | 2018-08-21 | 2019-07-16 | 平安普惠企业管理有限公司 | Querying method, device, equipment and the computer storage medium of event handling scheme |
| CN109684047B (en)* | 2018-08-21 | 2024-05-24 | 北京神州数码云科信息技术有限公司 | Event processing method, device, equipment and computer storage medium |
| CN109525740A (en)* | 2018-10-12 | 2019-03-26 | 成都北科维拓科技有限公司 | A kind of event-handling method and system |
| CN109525740B (en)* | 2018-10-12 | 2021-01-26 | 成都北科维拓科技有限公司 | Event processing method and system |
| CN109582766A (en)* | 2018-11-15 | 2019-04-05 | 湖北地信科技集团股份有限公司 | Emergency event processing method, device, storage medium and equipment |
| CN109598485A (en)* | 2018-12-05 | 2019-04-09 | 深圳市万物云科技有限公司 | A kind of emergency event report thing method and device |
| CN109542734A (en)* | 2018-12-15 | 2019-03-29 | 深圳壹账通智能科技有限公司 | Event-handling method, device, computer equipment and storage medium |
| CN111354185A (en)* | 2018-12-24 | 2020-06-30 | 阿里巴巴集团控股有限公司 | Alarm condition event processing method and device |
| CN110264059A (en)* | 2019-06-12 | 2019-09-20 | 浙江蓝城建筑设计有限公司 | A kind of small town land use index measuring method and system |
| CN110502318A (en)* | 2019-07-23 | 2019-11-26 | 平安科技（深圳）有限公司 | Event-handling method, event processing server, storage medium and device |
| CN112348294A (en)* | 2019-07-24 | 2021-02-09 | 上海东方富联科技有限公司 | Processing method, system, medium and device for flow data of Internet of things event |
| CN113112108A (en)* | 2020-01-13 | 2021-07-13 | 阿里巴巴集团控股有限公司 | Event processing method and device, electronic equipment and computer readable storage medium |
| CN113761866A (en)* | 2020-09-23 | 2021-12-07 | 西安京迅递供应链科技有限公司 | Event processing method, device, server and medium |
| CN112561355A (en)* | 2020-12-21 | 2021-03-26 | 天津飞眼无人机科技有限公司 | Emergency comprehensive command management platform |
| CN114327670A (en)* | 2021-12-03 | 2022-04-12 | 上海金仕达软件科技有限公司 | Integrated configuration processing method and device and storage medium |
| Publication | Publication Date | Title |
|---|---|---|
| CN107977823A (en) | Method and device for processing emergency | |
| US9304657B2 (en) | Audio tagging | |
| CN104484985B (en) | A kind of safety alarming method, terminal, public security system and security alarm platform | |
| US9843611B2 (en) | Incident data collection for public protection agencies | |
| US12342256B2 (en) | Method and system for asynchronous reporting of emergency incidents | |
| KR20160040954A (en) | Method and Apparatus for Determining Emergency Disaster Report | |
| WO2021136457A1 (en) | Multi-source alarm handling method and apparatus based on unified alarm platform, and related device | |
| CN114071062B (en) | Video recording method and device in remote comment video conference process | |
| CN114419666B (en) | Method for identifying abnormal behavior of bid evaluation experts during remote bid evaluation video conference | |
| CN104954429A (en) | Method of automatic help seeking system in danger | |
| CN107704991A (en) | The method and apparatus of specification inspection flow | |
| US8369506B2 (en) | Informing a teleconference participant that a person-of-interest has become active within the teleconference | |
| CN110969082B (en) | Clock synchronous test inspection method and system | |
| CN118506808A (en) | Baling identification and processing method and device, electronic equipment and storage medium | |
| CN118261338A (en) | A fire data intelligent management and control method and device, and computer storage medium | |
| CN108073854A (en) | A kind of detection method and device of scene inspection | |
| CN114429642B (en) | Abnormal behavior identification method of comment expert in remote comment video conference process | |
| CN114071052B (en) | Video streaming transmission method and supervision system in remote comment video conference process | |
| CN108377357B (en) | Visual platform call method and device | |
| CN109067566A (en) | A kind of method, terminal and the monitoring equipment of the screenshot under silent mode | |
| CN114422744B (en) | Video picture display method and device for remote comment video conference process | |
| CN114095689B (en) | Method and device for joining remote comment video conference | |
| CN113489939A (en) | Intelligent monitoring method and system for power transmission line construction site | |
| CN114071061B (en) | Evaluation method and device for evaluation expert behavior in remote evaluation video conference process | |
| CN113569604A (en) | A method, device, electronic device and medium for handling urban dangerous situations |
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| RJ01 | Rejection of invention patent application after publication | Application publication date:20180501 | |
| RJ01 | Rejection of invention patent application after publication |