The content of the invention
The technical problem that the embodiment of the present invention solves is how when handling self-service business on self-aided terminal, saves manpower moneySource, that improves self-service business handles efficiency.
To include to solve the above problems, the embodiments of the invention provide a kind of business handling method of self-aided terminal：
When the business for receiving user's input guides request, the self-service business that user is currently handled on self-aided terminal is obtainedInformation；
Flow is handled to the user displaying self-service business.
Alternatively, the flow of handling that the self-service business is shown to the user, including：
Business handling demonstration video corresponding with the self-service business is called from default business presentation database；
When successfully getting business handling demonstration video corresponding with the self-service business, played to the user acquiredBusiness handling demonstration video.
Alternatively, the business handling demonstration video acquired to user broadcasting, including：Using the self-service endThe built-in projecting apparatus in end, acquired business handling demonstration video is played to the user.
Alternatively, methods described also includes：
When receiving the guiding request of user during the user handles the current self-service business, the user is obtainedHandle the information of the current operation step of the self-service business；
Obtain the operation demonstration video of the current operation step of the self-service business；
Open the operation demonstration video that the projecting apparatus plays the current operation step of the self-service business to the user.
Alternatively, the operation demonstration video of the current operation step for obtaining self-service business, including：From the self-service industryThe operation demonstration video of the current operation step is intercepted in business handling demonstration video corresponding to business.
Alternatively, the operation demonstration video of the current operation step of the self-service business, including the self-service business work asThe corresponding information of operation demonstration video and operation notice in detail of preceding operating procedure.
The embodiment of the present invention additionally provides a kind of business handling device of self-aided terminal, including：
Acquiring unit, suitable for when the business for receiving user's input guides request, obtaining user current institute on self-aided terminalThe information for the self-service business handled；
Demonstration unit, suitable for handling flow to the user displaying self-service business.
Alternatively, the demonstration unit, suitable for being called and the self-service business pair from default business presentation databaseThe business handling demonstration video answered；When successfully getting business handling demonstration video corresponding with the self-service business, to instituteState user and play acquired business handling demonstration video.
Alternatively, the demonstration unit, suitable for using the projecting apparatus built in the self-aided terminal, institute is played to the userThe business handling demonstration video of acquisition.
Alternatively, the demonstration unit, it is further adapted for receiving during the user handles the current self-service businessTo user guiding request when, obtain the information that the user handles the current operation step of the self-service business；Described in acquisitionThe operation demonstration video of the current operation step of self-service business；Open the projecting apparatus and play the self-service business to the userCurrent operation step operation demonstration video.
Alternatively, the demonstration unit, suitable for intercepting institute from business handling demonstration video corresponding to the self-service businessState the operation demonstration video of current operation step.
Alternatively, the operation demonstration video of the current operation step of the self-service business, including the self-service business work asThe corresponding information of operation demonstration video and operation notice in detail of preceding operating procedure.
The embodiment of the present invention additionally provides a kind of computer-readable recording medium, is stored thereon with computer instruction, describedThe step of business handling method of the self-aided terminal described in any of the above-described is performed when computer instruction is run.
The embodiment of the present invention additionally provides a kind of terminal, it is characterised in that including memory and processor, the memoryOn store the computer instruction that can be run on the processor, the processor performs when running the computer instructionThe step of business handling method of self-aided terminal described in any of the above-described.
Compared with prior art, technical scheme has the following advantages that：
Above-mentioned scheme, when the business for receiving user's input guides request, obtain user and currently done on self-aided terminalThe information of the self-service business of reason, and handle flow to the user displaying self-service business, it is possible to achieve customer serviceSelf-service guide, without carrying out operation guide by special staff scene again, therefore human resources can be saved, improved self-serviceThe efficiency of business handling.
Embodiment
As background technology is sayed, self-service device species is more, and function is also relative complex, for normal client,During autonomous transacting business, operating with or need special staff to go to guide in detail to self-service device, there is moneyThe problem of source wastes and efficiency is low.
To solve the above-mentioned problems in the prior art, the technical scheme that the embodiment of the present invention uses is by receiving userThe network environment configuration information of input simultaneously stores, and when receiving the network environment configuring request of user, obtains user and protectedThe network environment configuration information deposited, network environment configuration is carried out to computer using acquired network environment configuration information, canTo improve the convenience of computer network environment configuration, the usage experience of user is lifted.
It is understandable to enable the above objects, features and advantages of the present invention to become apparent, below in conjunction with the accompanying drawings to the present inventionSpecific embodiment be described in detail.
Fig. 1 shows the flow chart of the business handling method of the self-aided terminal in the embodiment of the present invention.It is as shown in Figure 1 fromThe business handling method of terminal is helped, can specifically include following operation：
Step S101：When the business for receiving user's input guides request, obtain user and currently handled on self-aided terminalSelf-service business information.
In specific implementation, when user is handling self-service business on self-aided terminal, self-aided terminal can be to user certainlyThe operation helped in terminal is monitored in real time.
Wherein, when detecting that user needs handling self-service business on self-aided terminal, self-aided terminal can be in user circleGuiding help button corresponding to the self-service business is shown on face.When user does not know how to complete to need the self-service business handled,When i.e. unclear to the flow operations of the required self-service business handled, guiding side that user can be shown by clicking on self-aided terminalButton is helped, to business guiding request corresponding to self-aided terminal transmission.
Self-aided terminal can determine to use when the business for receiving user's input guides request according to the operation before userFamily needs the information for the self-service business handled on self-aided terminal.
Step S102：Flow is handled to the user displaying self-service business.
In specific implementation, when successfully getting user in the information for the self-service business currently handled on self-aided terminal,Self-aided terminal can show the flow of handling of the self-service business in a manner of by video display to user, namely in sequence certainlyThe each of business is helped to handle flow.
In an embodiment of the present invention, self-aided terminal can call and user from the business presentation database pre-setBusiness handling demonstration video corresponding to the self-service business handled.Specifically, it is stored with the business presentation database multiple pre-The business demonstration video first made, and the business demonstration video stored in the business presentation database on self-aided terminal with handlingSelf-service business there is default one-to-one relationship.When self-aided terminal determines that user needs guide the self-service business of helpWhen, can be with the corresponding relation between self-service business and the business demonstration video determined by, in the business demonstration dataRetrieval business demonstration video corresponding with the self-service business in storehouse.
It is built-in in the self-aided terminal when successfully getting business handling demonstration video corresponding with the self-service businessProjecting apparatus just open, the business handling demonstration video for retrieving to obtain from the business presentation database is played into user.As shown in Fig. 2 projecting apparatus built-in in self-aided terminal 21 can be nearby suitable projected position 22, such as metope, will retrieveTo business handling demonstration video play to user.
In specific implementation, for the ease of user during the handling of self-service business, momentarily it is obtained from as neededHelp each detailed Operating Guideline for handling step of business, the method for handling of the self-service business in the embodiment of the present invention can also be rightThe process that user handles self-service business on self-aided terminal is monitored in real time, self-service when the guiding for receiving user is askedTerminal can obtain the current operation step of the self-service business of user, and be chosen in real time from corresponding business handling demonstration videoDemonstration video corresponding to current operation step, user is played to by projecting apparatus etc., so that user can obtain required businessThe demonstration video of step is handled, including the business handling step operates information of demonstration video and operation notice etc. in detail.
The business handling method of the above-mentioned self-aided terminal in the embodiment of the present invention is described in detail, below will be rightAbove-mentioned method corresponding intrument is introduced.
Fig. 3 shows a kind of structure of the business handling device of self-aided terminal in the embodiment of the present invention.Referring to Fig. 3, oneThe business handling device 30 of kind self-aided terminal, can include acquiring unit 301 and demonstration unit 302, wherein：
Acquiring unit 301, suitable for when the business for receiving user's input guides request, it is current on self-aided terminal to obtain userThe information for the self-service business handled；
Demonstration unit 302, suitable for handling flow to the user displaying self-service business.
In specific implementation, the demonstration unit 302, suitable for from default business presentation database call with it is described fromHelp business handling demonstration video corresponding to business；When successfully getting business handling demonstration video corresponding with the self-service businessWhen, acquired business handling demonstration video is played to the user.
In an embodiment of the present invention, the demonstration unit 302, suitable for using the projecting apparatus built in the self-aided terminal,Acquired business handling demonstration video is played to the user.
In an embodiment of the present invention, the demonstration unit 302, it is further adapted for handling the current self-service industry in the userWhen the guiding request of user is received during business, the current operation step that the user handles the self-service business is obtainedInformation；Obtain the operation demonstration video of the current operation step of the self-service business；The projecting apparatus is opened to broadcast to the userPut the operation demonstration video of the current operation step of the self-service business.
In specific implementation, the demonstration unit 302, suitable for from business handling demonstration video corresponding to the self-service businessThe operation demonstration video of the middle interception current operation step.Wherein, the operation of the current operation step of the self-service business is drilledShow video, including detailed operation demonstration video and operation notice corresponding to the current operation step of the self-service businessInformation.
The embodiment of the present invention additionally provides a kind of computer-readable recording medium, is stored thereon with computer instruction, describedThe step of business handling method of the self-aided terminal described in any of the above-described is performed when computer instruction is run.Wherein, it is describedThe business handling method of self-aided terminal refers to the introduction of preceding sections, repeats no more.
The embodiment of the present invention additionally provides a kind of terminal, it is characterised in that including memory and processor, the memoryOn store the computer instruction that can be run on the processor, the processor performs when running the computer instructionThe step of business handling method of self-aided terminal described in any of the above-described.Wherein, the business handling side of described self-aided terminalMethod refers to the introduction of preceding sections, repeats no more.
Using the such scheme in the embodiment of the present invention, when the business for receiving user's input guides request, obtain and useThe information for the self-service business that family is currently handled on self-aided terminal, and handle stream to the user displaying self-service businessJourney, it is possible to achieve the self-service guide of customer service, without carrying out operation guide by special staff scene again, therefore can be withHuman resources are saved, improve the efficiency of self-service business handling.
One of ordinary skill in the art will appreciate that all or part of step in the various methods of above-described embodiment is canTo instruct the hardware of correlation to complete by program, the program can be stored in computer-readable recording medium, and storage is situated betweenMatter can include：ROM, RAM, disk or CD etc..
The method and system of the embodiment of the present invention are had been described in detail above, the present invention is not limited thereto.AnyArt personnel, without departing from the spirit and scope of the present invention, it can make various changes or modifications, therefore the guarantor of the present inventionShield scope should be defined by claim limited range.