Embodiment
The application is described in further detail below in conjunction with the accompanying drawings.
In one typical configuration of the application, terminal, the equipment of service network and trusted party include one or moreProcessor (CPU), input/output interface, network interface and internal memory.
Internal memory may include computer-readable medium in volatile memory, random access memory (RAM) and/orThe forms such as Nonvolatile memory, such as read-only storage (ROM) or flash memory (flash RAM).Internal memory is computer-readable mediumExample.
Computer-readable medium includes permanent and non-permanent, removable and non-removable media can be by any methodOr technology come realize information store.Information can be computer-readable instruction, data structure, the module of program or other data.The example of the storage medium of computer includes, but are not limited to phase transition internal memory (PRAM), static RAM (SRAM), movedState random access memory (DRAM), other kinds of random access memory (RAM), read-only storage (ROM), electric erasableProgrammable read only memory (EEPROM), fast flash memory bank or other memory techniques, read-only optical disc read-only storage (CD-ROM),Digital versatile disc (DVD) or other optical storages, magnetic cassette tape, magnetic disk storage or other magnetic storage apparatus orAny other non-transmission medium, the information that can be accessed by a computing device available for storage.Defined according to herein, computerComputer-readable recording medium does not include non-temporary computer readable media (transitory media), such as the data-signal and carrier wave of modulation.
Fig. 1 shows a kind of method flow diagram for being used to handle customer service status information according to the application one side.
The method comprising the steps of S11, step S12, step S13 and step S14.Specifically, in step s 11, equipment 1 connectsThe setting command information on customer service status information is received, wherein, the setting command information is from corresponding multiple product systemsUnite or run the platform of the multiple product systems；In step s 12, equipment 1 performs the setting command information to update pairUsing the customer service status information at family；In step s 13, equipment 1 obtains one of the multiple product systems to user'sThe reading command information of customer service status information；In step S14, the reading command information is corresponded to target and used by equipment 1Active user's business state information at family one of is provided to the multiple product systems.
Here, the equipment 1 includes but is not limited to user equipment, the network equipment or user equipment and the network equipment passes throughNetwork is integrated formed equipment.The user equipment its include but is not limited to any one and can be entered with user by touch padThe mobile electronic product of row man-machine interaction, such as smart mobile phone, tablet personal computer etc., the mobile electronic product can use anyOperating system, such as android operating systems, iOS operating systems.Wherein, the network equipment can be according to thing including one kindThe instruction for first setting or storing, the automatic electronic equipment for carrying out numerical computations and information processing, its hardware are including but not limited to micro-Processor, application specific integrated circuit (ASIC), programmable gate array (FPGA), digital processing unit (DSP), embedded device etc..InstituteStating the network equipment, it includes but is not limited to computer, network host, single network server, multiple webserver collection or multipleThe cloud that server is formed；Here, cloud is by a large amount of computer or the webserver structures based on cloud computing (Cloud Computing)Into, wherein, cloud computing is one kind of Distributed Calculation, the virtual super meter of one be made up of the computer collection of a group loose couplingsCalculation machine.The network includes but is not limited to internet, wide area network, Metropolitan Area Network (MAN), LAN, VPN, wireless self-organization network(Ad Hoc networks) etc..Preferably, equipment 1, which can also be, runs on the user equipment, the network equipment or user equipment and netNetwork equipment, the network equipment, touch terminal or the network equipment are integrated the pin in formed equipment with touch terminal by networkThis program.Certainly, those skilled in the art will be understood that the said equipment 1 is only for example, and other are existing or are likely to occur from now onEquipment 1 be such as applicable to the application, should also be included within the application protection domain, and be contained in by reference hereinThis.
In step s 11, equipment 1 receives the setting command information on customer service status information, wherein, the settingPlatform of the command information from corresponding multiple product systems or the multiple product systems of operation.
For example, whether the customer service status information open product, user in arrearage state, use including userWhether family is used to carry out accordingly the customer service status information in risk illegal state etc., the setting command informationSet.Assuming that have operation product A, product B, a platform α for products C, can be to platform α Shens if user's first is wanted to open product AProduct A please be open, for this application by by rear, platform α platform account can be by sending the setting command information, by user's firstCustomer service status information do not open product A by user and be arranged to user and opened product A；Here, product A product systemsThe customer service status information of user's first can not be opened product A by user by account by sending the setting command information yetIt is arranged to user and has opened product A.
Compared with prior art, all kinds of customer service status information polymerizations are stored in equipment 1, are not stored respectively inMultiple systems, avoid the inconsistent situation of multiple system datas.
In step s 12, equipment 1 performs the setting command information and believed with updating the customer service state of corresponding userBreath.
Here, the customer service status information of corresponding user is updated according to the setting command information.For example, by user's firstCustomer service status information do not open product A by user and be updated to user and opened product A.
Preferably, in step s 12, equipment 1 calls the account type of account according to corresponding to the setting command informationInformation performs the setting command information to update the customer service status information of corresponding user.
For example, the different types of setting for calling account for the customer service status information has different powerLimit.
Preferably, the account type information includes any one of following：Platform account；Product systems account；Risk controlAccount.
For example, the platform account is the service account for the platform for runing the multiple product systems, the product systemsAccount is the service account of one of the multiple product systems；The risk control account is the super account of this group.
Preferably, the account type information includes risk control account；Wherein, in step s 12, if equipment 1 is describedIt is risk control account to set and account is called corresponding to command information, by user of the corresponding user in each product systemsBusiness state information is updated to risk illegal state
For example, the risk control account has permission and the customer service status information of user is arranged into user is inRisk illegal state.Assuming that user's second is in risk illegal state, then user's second is prohibited from using whole productions that platform is runedProduct.
Preferably, the account type information includes platform account；Wherein, in step s 12, if 1 setting of equipmentIt is platform account that account is called corresponding to command information, performs the setting command information to update corresponding user at one or moreCustomer service status information in the individual product systems.
For example, it is assumed that there are operation product A, product B, the platform α of products C, platform α a platform account to have permission settingUser state information of the user in product A, product B, products C.In a preferred embodiment, mainly by the platform account LaiThe customer service status information is set.
Preferably, the account type information includes product systems account；Wherein, in step s 12, if equipment 1 is describedIt is product systems account to set and account is called corresponding to command information, performs the setting command information and is existed with updating corresponding userCustomer service status information in the corresponding product systems.
For example, connecting example, the product A product systems account only has user industry of the priority assignation user in product ABusiness status information, and lack of competence sets customer service status information of the user in product B or products C；Similarly, product BThe product systems account only has customer service status information of the priority assignation user in product B.
In step s 13, equipment 1 obtains one of the multiple product systems to the customer service status information of userRead command information.
For example, product systems determine whether to provide clothes for the user by reading the customer service status information of corresponding userBusiness.Assuming that business state information of the user third in product A is in arrearage state including user, when product A product systems are led toThe reading command information is crossed to obtain that after user third is in arrearage state, no longer service will be provided for it.
In a preferred embodiment, user can be looked into by user account login user console by reading command informationSee its customer service status information.Moreover, the platform can will be on customer service status information by information order systemSetting command information send to message queue, the multiple product systems monitor the message queue to obtain newest use in real timeFamily business state information.
In step S14, equipment 1 corresponds to the reading command information active user's business state information of targeted customerOne of provide to the multiple product systems.
For example, according to the reading command information, the current traffic state information of corresponding targeted customer is obtained, then shouldThe current traffic state information of targeted customer is provided to the product systems for sending the reading command information.
Preferably, active user's business state information includes other productions in the platform or the multiple product systemsThe customer service status information that strain system passes through the targeted customer set by the setting command information.
For example, active user's business state information include by the platform or the product systems or other have permissionCalling account set after, the newest customer service status information on the targeted customer.
Fig. 2 shows a kind of equipment 1 for being used to handle customer service status information according to the application other side, itsIn, equipment 1 includes reception device 11, performs device 12, acquisition device 13 and provides device 14.
Specifically, the reception device 11 receives the setting command information on customer service status information, wherein, it is describedPlatform of the command information from corresponding multiple product systems or the multiple product systems of operation is set；The performs device 12 is heldRow is described to set command information to update the customer service status information of corresponding user；The acquisition device 13 obtains the multipleReading command information of one of the product systems to the customer service status information of user；The device 14 that provides is by the readingActive user's business state information that command information corresponds to targeted customer one of is provided to the multiple product systems.
Here, the equipment 1 includes but is not limited to user equipment, the network equipment or user equipment and the network equipment passes throughNetwork is integrated formed equipment.The user equipment its include but is not limited to any one and can be entered with user by touch padThe mobile electronic product of row man-machine interaction, such as smart mobile phone, tablet personal computer etc., the mobile electronic product can use anyOperating system, such as android operating systems, iOS operating systems.Wherein, the network equipment can be according to thing including one kindThe instruction for first setting or storing, the automatic electronic equipment for carrying out numerical computations and information processing, its hardware are including but not limited to micro-Processor, application specific integrated circuit (ASIC), programmable gate array (FPGA), digital processing unit (DSP), embedded device etc..InstituteStating the network equipment, it includes but is not limited to computer, network host, single network server, multiple webserver collection or multipleThe cloud that server is formed；Here, cloud is by a large amount of computer or the webserver structures based on cloud computing (Cloud Computing)Into, wherein, cloud computing is one kind of Distributed Calculation, the virtual super meter of one be made up of the computer collection of a group loose couplingsCalculation machine.The network includes but is not limited to internet, wide area network, Metropolitan Area Network (MAN), LAN, VPN, wireless self-organization network(Ad Hoc networks) etc..Preferably, equipment 1, which can also be, runs on the user equipment, the network equipment or user equipment and netNetwork equipment, the network equipment, touch terminal or the network equipment are integrated the pin in formed equipment with touch terminal by networkThis program.Certainly, those skilled in the art will be understood that the said equipment 1 is only for example, and other are existing or are likely to occur from now onEquipment 1 be such as applicable to the application, should also be included within the application protection domain, and be contained in by reference hereinThis.
The reception device 11 receives the setting command information on customer service status information, wherein, the setting refers toMake platform of the information from corresponding multiple product systems or the multiple product systems of operation.
For example, whether the customer service status information open product, user in arrearage state, use including userWhether family is used to carry out accordingly the customer service status information in risk illegal state etc., the setting command informationSet.Assuming that have operation product A, product B, a platform α for products C, can be to platform α Shens if user's first is wanted to open product AProduct A please be open, for this application by by rear, platform α platform account can be by sending the setting command information, by user's firstCustomer service status information do not open product A by user and be arranged to user and opened product A；Here, product A product systemsThe customer service status information of user's first can not be opened product A by user by account by sending the setting command information yetIt is arranged to user and has opened product A.
Compared with prior art, all kinds of customer service status information polymerizations are stored in equipment 1, are not stored respectively inMultiple systems, avoid the inconsistent situation of multiple system datas.
The performs device 12 performs the setting command information to update the customer service status information of corresponding user.
Here, the customer service status information of corresponding user is updated according to the setting command information.For example, by user's firstCustomer service status information do not open product A by user and be updated to user and opened product A.
Preferably, the performs device 12 calls the account type information of account according to corresponding to the setting command informationThe setting command information is performed to update the customer service status information of corresponding user.
For example, the different types of setting for calling account for the customer service status information has different powerLimit.
Preferably, the account type information includes any one of following：Platform account；Product systems account；Risk controlAccount.
For example, the platform account is the service account for the platform for runing the multiple product systems, the product systemsAccount is the service account of one of the multiple product systems；The risk control account is the super account of this group.
Preferably, the account type information includes risk control account；Wherein, if 12 setting of the performs deviceIt is risk control account that account is called corresponding to command information, by customer service of the corresponding user in each product systemsState information updating is risk illegal state
For example, the risk control account has permission and the customer service status information of user is arranged into user is inRisk illegal state.Assuming that user's second is in risk illegal state, then user's second is prohibited from using whole productions that platform is runedProduct.
Preferably, the account type information includes platform account；Wherein, if the performs device 12 is described to set instructionIt is platform account that account is called corresponding to information, performs the setting command information to update corresponding user in one or more institutesState the customer service status information in product systems.
For example, it is assumed that there are operation product A, product B, the platform α of products C, platform α a platform account to have permission settingUser state information of the user in product A, product B, products C.In a preferred embodiment, mainly by the platform account LaiThe customer service status information is set.
Preferably, the account type information includes product systems account；Wherein, if 12 setting of the performs deviceIt is product systems account that account is called corresponding to command information, performs the setting command information to update corresponding user correspondingCustomer service status information in the product systems.
For example, connecting example, the product A product systems account only has user industry of the priority assignation user in product ABusiness status information, and lack of competence sets customer service status information of the user in product B or products C；Similarly, product BThe product systems account only has customer service status information of the priority assignation user in product B.
The acquisition device 13 obtains reading of one of the multiple product systems to the customer service status information of userInstruction fetch information.
For example, product systems determine whether to provide clothes for the user by reading the customer service status information of corresponding userBusiness.Assuming that business state information of the user third in product A is in arrearage state including user, when product A product systems are led toThe reading command information is crossed to obtain that after user third is in arrearage state, no longer service will be provided for it.
In a preferred embodiment, user can be looked into by user account login user console by reading command informationSee its customer service status information.Moreover, the platform can will be on customer service status information by information order systemSetting command information send to message queue, the multiple product systems monitor the message queue to obtain newest use in real timeFamily business state information.
The device 14 that provides carries active user's business state information that the reading command information corresponds to targeted customerIt is supplied to one of the multiple product systems.
For example, according to the reading command information, the current traffic state information of corresponding targeted customer is obtained, then shouldThe current traffic state information of targeted customer is provided to the product systems for sending the reading command information.
Preferably, active user's business state information includes other productions in the platform or the multiple product systemsThe customer service status information that strain system passes through the targeted customer set by the setting command information.
For example, active user's business state information include by the platform or the product systems or other have permissionCalling account set after, the newest customer service status information on the targeted customer.
Fig. 3 shows to be used to handle customer service status information according to one kind of one embodiment of the application another aspectSystem construction drawing, wherein, including platform, User Status system, information order system, product systems A, product systems B, productSystem C and user console, platform operation product systems A, product systems B, product systems C.
Specifically, User Status system is the equipment 1, for storing customer service status information.Generally from platform toUser Status system, which is sent, sets command information to update customer service status information；Meanwhile platform can also be ordered by messageMake system send the setting command information on customer service status information to message queue, product systems A, product systems B,Product systems C monitors the message queue to obtain newest customer service status information in real time.When needs are according to customer service shapeWhen state information determines whether to provide the user service, product systems A, product systems B, product systems C are by User Status systemSystem, which is sent, reads command information to obtain active user's business state information of corresponding user.User can also pass through user accountLogin user console, its customer service status information is checked by reading command information.
Compared with prior art, the application receives from corresponding multiple product systems or runs the multiple product systemsThe setting command information on customer service status information of platform, the setting command information is then performed to update to applicationThe customer service status information at family, when reading of one of the multiple product systems of acquisition to the customer service status information of userInstruction fetch information, active user's business state information that the reading command information corresponds to targeted customer is provided to the multipleOne of product systems；The application stores the customer service status information by polymerizeing, and improves system availability, avoids dataInconsistent situation.Further, the application calls the account type information of account according to corresponding to the setting command informationThe setting command information is performed, supports setting of the calling account of different rights to the customer service status information, is liftedConsumer's Experience.
In addition, present invention also provides a kind of equipment for handling customer service status information, wherein, the equipment bagInclude：
Processor；
And it is arranged to store the memory of computer executable instructions, the executable instruction makes institute when executedState processor：
The setting command information on customer service status information is received, wherein, the setting command information is from correspondingThe platform of multiple product systems or the multiple product systems of operation；
The setting command information is performed to update the customer service status information of corresponding user；
Obtain reading command information of one of the multiple product systems to the customer service status information of user；
Active user's business state information that the reading command information corresponds to targeted customer is provided to the multiple productionOne of strain system.
It should be noted that the application can be carried out in the assembly of software and/or software and hardware, for example, can adoptWith application specific integrated circuit (ASIC), general purpose computer or any other realized similar to hardware device.In one embodimentIn, the software program of the application can realize steps described above or function by computing device.Similarly, the applicationSoftware program (including related data structure) can be stored in computer readable recording medium storing program for performing, for example, RAM memory,Magnetically or optically driver or floppy disc and similar devices.In addition, some steps or function of the application can employ hardware to realize, exampleSuch as, coordinate as with processor so as to perform the circuit of each step or function.
In addition, the part of the application can be applied to computer program product, such as computer program instructions, when its quiltWhen computer performs, by the operation of the computer, it can call or provide according to the present processes and/or technical scheme.And the programmed instruction of the present processes is called, it is possibly stored in fixed or moveable recording medium, and/or pass throughBroadcast or the data flow in other signal bearing medias and be transmitted, and/or be stored according to described program instruction operationIn the working storage of computer equipment.Here, including a device according to one embodiment of the application, the device includes usingMemory in storage computer program instructions and processor for execute program instructions, wherein, when the computer program refers toWhen order is by the computing device, method and/or skill of the plant running based on foregoing multiple embodiments according to the application are triggeredArt scheme.
It is obvious to a person skilled in the art that the application is not limited to the details of above-mentioned one exemplary embodiment, Er QieIn the case of without departing substantially from spirit herein or essential characteristic, the application can be realized in other specific forms.Therefore, no matterFrom the point of view of which point, embodiment all should be regarded as exemplary, and be nonrestrictive, scope of the present application is by appended powerProfit requires rather than described above limits, it is intended that all in the implication and scope of the equivalency of claim by fallingChange is included in the application.Any reference in claim should not be considered as to the involved claim of limitation.ThisOutside, it is clear that the word of " comprising " one is not excluded for other units or step, and odd number is not excluded for plural number.That is stated in device claim is multipleUnit or device can also be realized by a unit or device by software or hardware.The first, the second grade word is used for tableShow title, and be not offered as any specific order.