The content of the invention
In view of this, the application provides a kind of conversation processing method and device, to solve to pass through in the prior artUser selects or system is randomly assigned account to realize communication, causes that user's communication experience is poor, and communication efficiency is lowThe problem of.
Specifically, the application is achieved by the following technical solution：
First aspect there is provided a kind of conversation processing method, including：
Obtain the Client-initiated session request for logging in website；
Obtain the attribute information of the user；
The allocation level mark of user is determined according to the attribute information；
The session channel set up between session id of the user with matching the allocation level mark, withToilet is stated the corresponding website service person of session id and conversated by the session channel of the foundation with user.
Optionally, it is described to determine that the allocation level of user is identified according to the attribute information, including：
The statistics fractional value of the user is determined according to the attribute information；
The allocation level mark of the user is determined according to the statistics fractional value.
Optionally, the statistics fractional value that the user is determined according to the attribute information, including：
Personality analysis is carried out to the attribute information of the user, the integration capability information of the user is obtained；
Calculating is normalized to the integration capability information, the statistics fractional value of the user is obtained.
Optionally, the integration capability information includes：Financing ability, personal credit and/or classification preference；
The attribute information of the user includes：The credit information and/or financial information of the user；And/or instituteState the category information that user subscribed to and/or paid close attention to product object on the website.
Optionally, in addition to：
The history allocation level mark of the user is judged whether, if it does, judging the historyWhether the session id of allocation level mark is idle；
If idle, set up between session id of the user with matching the history allocation level markSession channel, the session channel for passing through the foundation so as to the corresponding website service person of the session idConversated with user；
If there is no or it is busy, then perform described distribution that user is determined according to the attribute information etc.The step of level mark.
Second aspect there is provided a kind of Dialog processing device, including：
First acquisition unit, the Client-initiated session request of website is logged in for obtaining；
Second acquisition unit, the attribute information for obtaining the user；
Determining unit, for determining that the allocation level of user is identified according to the attribute information；
First sets up unit, for the session id set up the user with match the allocation level markBetween session channel, the session for passing through the foundation so as to the corresponding website service person of the session idPassage conversates with user.
Optionally, the determining unit includes：
First determining unit, the statistics fractional value for determining the user according to the attribute information；
Second determining unit, for determining that the allocation level of the user is identified according to the statistics fractional value.
Optionally, the integration capability information for the user that the analytic unit is obtained：It is financing ability, individualPeople's credit and/or classification preference.
Optionally, first determining unit includes：
Analytic unit, carries out personality analysis for the attribute information to the user, obtains the user'sIntegration capability information；
Computing unit, for calculating to be normalized to the integration capability information, obtains the user'sCount fractional value.
Optionally, the integration capability information for the user that the analytic unit is obtained includes：Financing ability,Personal credit and/or classification preference；
The attribute information for the user that the second acquisition unit is obtained includes：The credit letter of the userBreath and/or financial information；And/or the user subscribes to and/or paid close attention to the classification letter of product object on the websiteBreath.
Optionally, in addition to：
First judging unit, for judging whether that the history allocation level of the user is identified；
Second judging unit, for first judging unit judge history of existence allocation level mark when,Judge whether the session id of the history allocation level mark is idle；
Second sets up unit, for judging the history allocation level mark in second judging unitWhen session id is idle, set up between session id of the user with matching the history allocation level markSession channel, the session channel for passing through the foundation so as to the corresponding website service person of the session idConversated with user；
Described first sets up unit, is additionally operable to judge the history point is not present in first judging unitDuring with class letter or second judging unit judges that the session id of history allocation level mark is non-When idle, the allocation level for determining user according to the attribute information is identified.
In the embodiment of the present application, when receiving the session request of the user, the attribute according to the userInformation is somebody's turn to do to determine that the allocation level of the user is identified according to the session id foundation of allocation level markThe session channel of user, the session channel for passing through the foundation so as to the corresponding website service person of the session idConversated with user, so as to lift user's communication experience, improve business negotiation success rate.
It should be appreciated that the general description of the above and detailed description hereinafter are only exemplary and explanatory,The application can not be limited.
Embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following retouchesState when being related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous key element.Embodiment described in following exemplary embodiment does not represent all embodiment party consistent with the applicationFormula.On the contrary, they be only be described in detail in such as appended claims, the application some in terms of phase oneThe example of the apparatus and method of cause.
It is the purpose only merely for description specific embodiment in term used in this application, and is not intended to be limiting thisApplication." one kind ", " described " of singulative used in the application and appended claimsIt is also intended to "the" including most forms, unless context clearly shows that other implications.It is also understood thatTerm "and/or" used herein refer to and comprising it is one or more it is associated list any of project orIt is possible to combination.
It will be appreciated that though various letters may be described using term first, second, third, etc. in the applicationBreath, but these information should not necessarily be limited by these terms.These terms are only used for same type of information area each otherSeparate.For example, in the case where not departing from the application scope, the first information can also be referred to as the second information,Similarly, the second information can also be referred to as the first information.Depending on linguistic context, word as used in this" if " can be construed to " ... when " or " when ... when " or " in response to determine ".
Referring to Fig. 1, Fig. 1 is a kind of classification distribution based on JICQ shown in the embodiment of the present applicationThe flow chart of method, methods described includes：
Step 101：Obtain the Client-initiated session request for logging in website；
The user is the user registered on website, after user enters website visiting webpage, is shown in webpage clickingThe about talk button shown, i.e. website receive the Client-initiated session request.
Step 102：Obtain the attribute information of the user；
Wherein, a kind of mode of acquisition includes：When website detects user into the website or receivesDuring Client-initiated session request, the data message related to the user is collected, and will collect and the useThe related information in family is referred to as the attribute information of user.That is, the attribute information of user, refers to systemIn collect the information related to user, can include：The credit information and/or financial information of the user；Category information that the user subscribes to and/or paid close attention to etc..Certainly, however it is not limited to which this, the property of may also adapt to includesOther information.
Step 103：The allocation level mark of the user is determined according to the attribute information；
In the step, determine the user allocation level mark comprise the steps：
1st, the statistics fractional value of the user is determined according to the attribute information；
In the step, when shown in user's webpage clicking about talk button (the present embodiment by taking about talk button as an example,This is not limited in practical application) when, i.e., website receives the Client-initiated session request, now, netStand calling system server, carrying out personalized (synthesized attribute) to the attribute information of the user analyzes, thenContent is obtained to analysis to be normalized, and obtains the statistics fractional value of user.A kind of its determination mode is：
1) personality analysis is carried out to the attribute information of the user, obtains the integration capability information of the user；Wherein, the integration capability information includes：Financing ability, personal credit and/or classification preference etc., certainly,Other information can also be included, the present embodiment is not restricted.
2) calculating is normalized to the integration capability information, obtains the statistics fractional value of the user.
Wherein, a kind of normalization calculation is：The factor belonging in integration capability information is quantified,Ultimately form the fractional value of one 0~9.Its specific quantizing process is for should be in technical staff,It is to know technology, will not be repeated here.
In this embodiment, it is necessary to which explanation, the statistical of the user is determined according to the attribute informationValue conditions have two kinds：One kind is that website is directly performed according to institute after the attribute information of user was collectedState the step of attribute information determines the statistics fractional value of the user；It is another to be, website receive it is describedDuring Client-initiated session request, the statistical that the user is determined according to the attribute information can be just performedThe step of numerical value.
2nd, determine that the allocation level of the user is identified according to the statistics fractional value.
, can be with pair of query statistic fractional value and website service personnel according to statistics fractional value in the stepTable is answered to determine the corresponding allocation level mark of the user.
Wherein, the corresponding table of statistics fractional value and website service personnel are set in advance, that is to say, that pressedGrade of service division is carried out to attendant in advance according to the statistics fractional value of user, and by every grade of attendantIt is associated with corresponding statistics fractional value.Its mode associated, can be fitted according to the difference of businessIt should sexually revise.Such as, 0~3 fractional value is set to common reception personnel；By 4~6 fractional valueIt is set to senior reception personnel；7~9 fractional value is set to VIP reception personnel etc..For another example,0~5 fractional value is set to common reception personnel；6 fractional value is set to senior reception personnel；7~9 fractional value is set to VIP reception personnel etc..
Step 104：The session set up between session id of the user with matching the allocation level markPassage, the session channel by the foundation and user so as to the corresponding website service person of the session idConversate.
In the step, it is determined that after the allocation level mark of user, setting up the user and being identified with allocation levelSession channel between corresponding session id, in order to user website service person corresponding with session idConversated by session channel.It can be man-to-man relation that the allocation level, which is identified with session id,It can also be one-to-many relation.
Wherein, the session channel of foundation can be instant messaging passage, and instant messaging passage can be：I.e.When communicate (IM, Instant Messaging) instrument, such as, and common Ru Wangwang, QQ, microsoft network(MSN, Microsoft Service Network) etc. is serviced, it is of course also possible to be that other can be storedThe instrument of both sides' session content, the present embodiment is not restricted.
In the embodiment of the present application, when receiving the Client-initiated session request, according to the attribute of userInformation determines the allocation level mark of the user, then, sets up the user corresponding with allocation level markSession id between session channel, in order to which the corresponding website service personnel of session id are logical by the sessionRoad is that the user is serviced.In the embodiment, the session request of user is being received, according to the userAttribute letter be the corresponding website service personnel of user's smart allocation, not only increase quality of the conversation and communicationEfficiency, also improves user's communication experience.
Also referring to Fig. 2, a kind of classification based on JICQ point that Fig. 2 provides for the embodiment of the present applicationAnother flow chart of method of completing the square；Methods described includes：
Step 201：Obtain the Client-initiated session request for logging in website；
Step 202：Obtain the attribute information of the user；
Wherein, step 201 and step 202, it is same with step 101 and step 102, specifically refer to it is above-mentioned,This is repeated no more.
Step 203：Judge whether the history allocation level mark of the user；If it does, holdingRow step 204；Otherwise, step 206 is performed；
In the step, if user initiated to be stored with session request, system it is corresponding with the userHistory allocation level is identified, and after step 201, can perform step 103；It is of course also possible toAfter step 102, step 103 is performed；The present embodiment is not restricted, but, and the present embodiment is with stepAfter 102 exemplified by execution step 103.
Step 204：Judge whether the session id of the history allocation level mark is idle, if idle,Perform step 205；If there is no or it is busy, perform step 206；
Step 205：Set up between session id of the user with matching the history allocation level markSession channel, so as to the corresponding website service person of the session id by the session channel of the foundation withUser conversates；
Step 206：The allocation level mark of user is determined according to the attribute information；
Step 207：The session set up between session id of the user with matching the allocation level markPassage, the session channel by the foundation and user so as to the corresponding website service person of the session idConversate.
In the embodiment, when obtaining the session request of initiation of the user, according to the category of the userProperty information first judge whether the user history allocation level mark, if it does, judgingWhether the session id for stating history allocation level mark is idle, if idle, just preferably sets up the useSession channel between session id of the family with matching the history allocation level mark.If there is no orBusy, then the allocation level for determining user according to the attribute information is identified, and then, sets up the useSession channel between session id of the family with matching the allocation level mark, so as to the session id pairThe website service person answered is conversated by the session channel of the foundation with user.That is, this realityApply in example, preferably user's smart allocation website clothes corresponding with the session id that history allocation level is identifiedBusiness personnel, to improve service quality, if not having historied website service personnel, distribute for user and closeSuitable website service people, so as to lift user's communication experience, improves business negotiation success rate.
Also referring to Fig. 3, a kind of classification distribution method based on JICQ that Fig. 3 provides for the applicationApplication example flow chart, in this embodiment, the main body being related to respectively visitor and is at websiteSystem server；Methods described includes：
Step 301：Visitor enters website；
Step 302：Collect the attribute information of the data, the i.e. visitor related to the visitor in website；Its attribute is believedBreath can include credit, financial information etc.；
Step 303：Website receives the session request that about talk button is initiated in visitor's webpage clicking；
Step 304：The related data for being collected into the visitor is sent to system server by website；
Step 305：System server carries out personality analysis to the related data for receiving the visitor, is somebody's turn to doThe integration capability information of visitor；
Step 306：The integration capability information of the visitor is normalized system server, obtains describedThe statistics fractional value of visitor；
Step 307：System server determines that the allocation level of the user is identified according to the statistics fractional value；
Step 308：System server set up the user with match allocation level mark session id itBetween session channel；
Step 309：Session channel and user of the corresponding website service person of the session id by the foundationConversate.
I.e. visitor conversates with the website service person, and after the session is completed, visitor leaves website.
Embodiment with the foregoing classification distribution method based on JICQ is corresponding, and the application is also providedThe embodiment of classification distributor based on JICQ.
The embodiment of classification distributor of the application based on JICQ can be applied in equipment.DressPutting embodiment can be realized by software, can also be realized by way of hardware or software and hardware combining.WithExemplified by software is realized, as the device on a logical meaning, being will be non-by the processor of equipment where itCorresponding computer program instructions read what operation in internal memory was formed in volatile memory.From hardware viewFor, as shown in figure 4, a kind of hardware of equipment where the Dialog processing device provided for the embodiment of the present applicationStructure chart, in addition to the processor shown in Fig. 4, internal memory, network interface and nonvolatile memory,Equipment in embodiment where device can also include other hardware generally according to the actual functional capability of the equipment,This is repeated no more.
It refer to Fig. 5, a kind of structural representation for Dialog processing device that Fig. 5 provides for the embodiment of the present application,Described device includes：First acquisition unit 51, second acquisition unit 52, determining unit 53 and first are set upUnit 54, wherein,
First acquisition unit 51, the Client-initiated session request of website is logged in for obtaining；
Second acquisition unit 52, the attribute information for obtaining the user；
Wherein, the attribute information that the second acquisition unit 52 is got includes：The credit letter of the userBreath and/or financial information；And/or the user subscribes to and/or paid close attention to the classification letter of product object on the websiteBreath.
Determining unit 53, for determining that the allocation level of user is identified according to the attribute information；
First sets up unit 54, for the session id set up the user with match the allocation level markBetween session channel, the session for passing through the foundation so as to the corresponding website service person of the session idPassage conversates with user.
Optionally, in another embodiment, the determining unit 53 includes：First determining unit and second trueOrder member (not shown), wherein,
First determining unit, the statistics fractional value for determining the user according to the attribute information；
Second determining unit, for determining that the allocation level of the user is identified according to the statistics fractional value.
Optionally, in another embodiment, first determining unit includes：Analytic unit and computing unit(not shown), wherein,
Analytic unit, carries out personality analysis for the attribute information to the user, obtains the userIntegration capability information；
Wherein, the integration capability information for the user that the analytic unit is obtained：Financing ability, personal letterWith and/or classification preference.
Computing unit, for the integration capability information to be normalized, obtains the user'sCount fractional value.
Optionally, in another embodiment, described device can also include：First judging unit 61,Two judging units 62 and second set up unit 63, its structural representation as shown in fig. 6, wherein,
First judging unit 61, for judging whether that the history allocation level of the user is identified；
In the embodiment, the first judging unit can be connected with first acquisition unit, can also be obtained with secondUnit is taken to connect, it is of course also possible to be connected with first acquisition unit and second acquisition unit, this reality simultaneouslyExample is applied exemplified by being connected with second acquisition unit.
Second judging unit 62, for judging history of existence allocation level in first judging unit 61During mark, judge whether the session id of the history allocation level mark is idle；
Second sets up unit 63, for judging the history allocation level in second judging unit 62When the session id of mark is idle, the user is set up with matching the session of the history allocation level markSession channel between ID, the meeting for passing through the foundation so as to the corresponding website service person of the session idTalking path conversates with user；
Described first sets up unit 54, is additionally operable to judge in the absence of described in first judging unit 61When history allocation level is identified or second judging unit 62 judges history allocation level markWhen session id is busy, the allocation level for determining user according to the attribute information is identified.
The function of unit and the implementation process of effect specifically refer to correspondence step in the above method in said apparatusRapid implementation process, will not be repeated here.
In the embodiment of the present application, attribute information (i.e. preference) intelligent Matching according to visiting client is to suitablyWebsite service person, improves visiting client's communication experience.In addition, calculating visitor by personalized algorithmFinancing ability, personal credit, the classification preference at family, and by each investment product classification with reception IMUNews instrument is associated, and distribute to the vip customer manager, premium customers of high-quality, ability client intelligent are passed throughReason etc., so as to reach that visiting client visitor orientation recommends flow-dividing control, reasonably allows website service person to be groupedReception, to reach the purpose of more efficient communication.
For device embodiment, because it corresponds essentially to embodiment of the method, so related part referring toThe part explanation of embodiment of the method.Device embodiment described above is only schematical, whereinThe unit illustrated as separating component can be or may not be physically separate, be used as unitThe part of display can be or may not be physical location, you can with positioned at a place, or also may be usedTo be distributed on multiple NEs.Some or all of module therein can be selected according to the actual needsTo realize the purpose of application scheme.Those of ordinary skill in the art without creative efforts,It is appreciated that and implements.
The preferred embodiment of the application is the foregoing is only, it is all in this Shen not to limit the applicationWithin spirit and principle please, any modification, equivalent substitution and improvements done etc. should be included in this ShenWithin the scope of please protecting.