It is a kind of to improve the system and method that efficiency is transported in hospital logistical service personnel instituteTechnical field
The present invention relates to a kind of dispatching system, specifically, it is related to a kind of improve in hospital logistical service personnel institute and transportsThe system and method for efficiency.
Background technology
Develop with the socialization outsourcing of hospital logistical service, the property pipe of specialty is all given in increasing logistics serviceReason company.Due to hospital logistical service or a kind of labor-intensive traditional service industries, field management lays particular emphasis on the pipe of personnelReason.And it is that the Information Administration Mode of task is actively distributed using call center that person works' management method is transported in traditional institute,A special Shipping Center is set up in institute, all workloads of section office are submitted to Shipping Center, the diligent people of all worksMember brings Shipping Center's unified management into, and the scheduling unified allocation of resources set by Shipping Center completes task Hou Xiang centers and reported, fortuneThe person of making a gift to someone wears earphone and receives an assignment and perform (as shown in Figure 1) at any time.The shortcoming of above traditional mode is：1) work is artificially sentComplex operation；2) it can not receive an assignment nearby；3) Employees' achievement management is difficult；4) transport personnel passively receive instruction, lack masterDynamic property；5) transport personnel can not dynamically grasp in time.
Chinese patent literature CN201210483921.9, publication date 2013.04.03, disclose a kind of employee's dispatching system,Including at least one user terminal, for sending service request and evaluation information, in addition to report thing is reported for repairment and evaluation module, with instituteState at least one user terminal to be connected, for receiving service request and evaluation information, and send service request and evaluation informationInstruction；And work message processing module is sent, reported for repairment with the report thing and evaluation module is connected, for receiving service request and commentingValency information command, and send and send work information command；And work module is sent, send work message processing module to be connected with described, be used forWork information command is sent in reception, and is sent and sent work information.Employee's dispatching system of the invention realizes the automatic management for sending work, makesWork must be sent to carry out efficiently, accurately, in time, time and the economic loss of owner and infrastructure management company is reduced.
However, hospital logistical service is very high to ageing and accuracy requirement, above-mentioned employee's dispatching system is such as applied toThe logistics service of hospital, still can not meet demand, and above-mentioned employee's dispatching system is entirely that administrative department's subjectivity sends work, noStaff activity can be given full play to, the waste on some manpowers is will also result in.Therefore needing one kind badly can transport article in institutePerformed exactly much sooner etc. task, improve Staff activity, and reduce method and dispatching system that personnel waste, butHave no relevant report at present.
The content of the invention
The purpose of the present invention is transported for not enough improved there is provided one kind in hospital logistical service personnel institute of the prior artThe system for sending efficiency.
Another purpose of the present invention be to provide it is a kind of improve transport efficiency in hospital logistical service personnel institute send work sideMethod.
To achieve the above object, the present invention is adopted the technical scheme that：
It is a kind of to improve the system that efficiency is transported in hospital logistical service personnel institute, including user terminal, Intelligent worker assigning systemWith expressman's terminal；Described user terminal is used to send service request and evaluation information；Described expressman's terminal is used for rootDemand is transported according to the user received and carries out competition for orders, is additionally operable to receive, refuse and confirm task performance；
Described Intelligent worker assigning system includes：
Task is declared and evaluation module, and it is with user terminal and sends work message processing module to be connected, whole for receiving userThe service request and evaluation information at end, and report to and send work message processing module；
Scene is arranged an order according to class and grade and project personnel's work attendance module, for forming Field Force's basic information database；
Locating module, comprising geographic information database in institute, for being positioned to expressman；
Task processing module, with sending work message processing module and expressman's terminal to be connected, for receiving expressman's terminal hairThe task disposition information sent, and feed back to and send work message processing module；
Work message processing module is sent, is declared with task and evaluation module, scene is arranged an order according to class and grade and project personnel's work attendance module, positioningModule, task processing module are connected respectively, for the demand that user terminal is formed to be classified and sorted, and combine expressmanLocation information and duty arrangement and order performance, send mission requirements；
Dispatch module, described dispatch module is come with sending work message processing module and expressman's terminal to be connected for receivingFrom the mission requirements and transmission for sending work message processing module to expressman's terminal, described dispatch module includes robbing single module, instituteThe single module of robbing stated is used for mission requirements automatic distributing to more than one expressman's terminal.
Preferably, described dispatch module is also specified including user and sends work module, for specifying expressman when user terminalWhen, mission requirements are transmitted directly to expressman's terminal of matching.
Preferably, described dispatch module also includes control centre and specified to send work module, for by control centre by taskDemand is sent to legal expressman's terminal.
Preferably, described Intelligent worker assigning system includes order inquiries module, and described order inquiries module is with sending work to be believedCease processing module connection, for having completed, carry out, do not complete mission requirements task browse.
Preferably, described Intelligent worker assigning system includes agreement by piece evaluation module, described agreement by piece evaluation module and groupWork message processing module, task processing module, scene are arranged an order according to class and grade and the connection of project personnel's work attendance module, for each expressman's terminalThe task situation completed in certain time period is counted, and realizes that agreement by piece is examined.
Preferably, described user terminal is conventional call centers, cell phone terminal or computer system interface.
Preferably, described expressman's terminal is cell phone terminal.
To realize above-mentioned second purpose, the present invention is adopted the technical scheme that：
It is a kind of to improve the work dispatching method that efficiency is transported in hospital logistical service personnel institute, it use system as described aboveSystem, comprises the following steps：
A) user proposes transport task；
B) Intelligent worker assigning system carries out sending work；
C) expressman's active competition for orders connects work.
Preferably, the dispatch module of described system include rob single module, user specify send work module and control centre to refer toSurely work module is sent；Mission requirements to specifying expressman, described user, which specifies, sends work module to be directly sent to mission requirementsCorresponding expressman's terminal；To the mission requirements of not specified expressman, then rob single module and start competition for orders, during control centre is scheduledThe heart, which is specified, sends work module that according to actual conditions competition for orders personnel are changed or supplemented with specified.
Preferably, described system also includes agreement by piece evaluation module, the performance of expressman is entered after the completion of taskRow, which is reckoned by the piece, counts examination.
The invention has the advantages that：
1st, carry out sending work by competition for orders, make the Distribution utilization of personnel more reasonable, and reduce the work of Shipping Center dispatcherMake intensity；
2nd, user may specify expressman, disclosure satisfy that the particular demands of user, and work flow is sent in simplification；
3rd, control centre can be audited to competition for orders personnel, and service quality is further ensured on the basis of competition for orders；
4th, " competition for orders " coordinates agreement by piece examination, is capable of the work incentive of significant increase expressman, effectively improves work effectRate；
5th, provided with evaluation module, the working condition of personnel can be monitored, lifts service effectiveness.
To sum up, system of the invention and work dispatching method can improve the standard that is ageing and improving conveying articles transported in instituteTrue property, reduces the personnel amount of expressman, reduces administration fee cost, lifts the information system management efficiency of Site Service.
Brief description of the drawings
Fig. 1 is the hospital logistical service flow chart of prior art.
Fig. 2 is the system composition schematic diagram of the present invention.
Fig. 3 is dispatch module composition schematic diagram.
Fig. 4 is the flow chart for using the system of the present invention send work.
Embodiment
The embodiment that the present invention is provided is elaborated below in conjunction with the accompanying drawings.
Embodiment 1
The system of the present invention is applied to the transport business at Hospital Project scene, by user (such as Yuan Nei medical cares section office) or schedulingCenter initiates to transport order, is specified via user, competition for orders or control centre specify expressman, expressman's task to accept confirmation, transportThe person's of sending task completes to confirm and service evaluation completes transport task.
The system of the present invention includes：User terminal, Intelligent worker assigning system and the part of expressman's terminal three.
Described user terminal can be conventional call centers, cell phone terminal or computer system interface, for sendingService request and evaluation information.When user places an order, demand can be filled in, expressman is also may specify, system loads acquiescence automaticallyThe information such as task urgency level, shipping time requirement, transport number, user can modify manually, and may be selected to upload accordinglyTask picture need to be transported；After the completion of task, user can be evaluated service, and such as user is without evaluating, and system can shield automaticallyCover the node of evaluation.
Described expressman's terminal is cell phone terminal, and expressman transports demand according to the user received and carries out competition for orders,After one of expressman's terminal competition for orders, same task does not allow then again by other expressman's terminal competition for orders；Described transportMember's terminal is additionally operable to receive, refuse and confirm task performance.
The Intelligent worker assigning system includes：
1) task is declared and evaluation module, and it is connected with user terminal, described for receiving service request and evaluation informationTask declare and evaluation module is also with sending work message processing module to be connected, appoint for service request and evaluation information to be reported toBusiness is declared and evaluation module.
2) scene is arranged an order according to class and grade and project personnel's work attendance module, for forming Field Force's basic information database.
3) locating module, comprising geographic information database in institute, for being positioned to expressman.
4) task processing module, described task processing module with sending work message processing module and expressman's terminal to be connected,Work message processing module is sent for receiving the task disposition information that expressman's terminal is sent, and feeding back to.
5) work message processing module is sent, is declared with task and evaluation module, scene is arranged an order according to class and grade with project personnel's work attendance module, calmlyPosition module, task processing module are connected respectively, for the demand that user terminal is formed to be classified and sorted, and combine transportThe location information and duty arrangement and order performance of member, sends mission requirements.
6) dispatch module, described dispatch module is with sending work message processing module and expressman's terminal to be connected, for receivingFrom the mission requirements for sending work message processing module, described dispatch module specifically include user specify send work module, rob single modeBlock and control centre, which are specified, sends work module.Described user, which specifies, sends work module to be used for when user terminal specifies expressman, willMission requirements are transmitted directly to expressman's terminal of matching, and now automatic shield expressman competition for orders and control centre specify expressmanNode；Described single module of robbing is used in the not specified expressman of user, by mission requirements automatic distributing to more than oneExpressman's terminal；Described control centre, which is specified, sends work module legal for being sent to mission requirements by control centreExpressman's terminal.
Described Intelligent worker assigning system still further comprises order inquiries module, and described order inquiries module is with sending work to be believedCease processing module connection, for having completed, carry out, do not complete mission requirements task browse.Described intelligenceDispatching system still further comprises agreement by piece evaluation module, and described agreement by piece evaluation module is with sending work message processing module, appointingBusiness processing module, scene are arranged an order according to class and grade and the connection of project personnel's work attendance module, for being completed to each expressman's terminal in certain time periodTask situation counted, realize agreement by piece examine.
The main flow of the work dispatching method of the present invention is as shown in Fig. 2 mainly include the following steps that：
1. user (such as medical care section office) proposes transport task.Conventional call centers, mobile terminal or system interface can be passed throughReservation information is issued, transport project is selected among reservation information, the contents such as place, subscription time, points for attention are transported, may be used alsoSpecify expressman.
2. Intelligent worker assigning system Intelligent worker assigning.Intelligent worker assigning system is pre- by transporting task definition, specific Postmatch etc.If regular, the factor such as positioning and expressman's task status in the WiFi institutes of priority level, expressman with reference to task, to oneExpressman's issue transport task of (specified distribute leaflets) or more than one (competition for orders).In principle by location determination apart from job requirementNearest expressman, feeds back whether employee has task status at present, and complete and the general deadline by " order-completion "Point.As the not specified expressman of user, then system is initiated to rob single task according to " transport number ".
3. expressman's active competition for orders connects work.Rob after single task issue, the expressman for meeting competition for orders rule can be whole in expressmanMission bit stream is received on end (such as handheld mobile phone terminal), the expressman of assignment instructions is received, in limiting time, according to certainlyThe performance of body task, chooses whether to receive an assignment, and first receives task person and obtains task assignment.Competition for orders personnel are as confirmed to robSingle, same task does not allow competition for orders again after competition for orders.Control centre judged according to actual conditions, such as undesirable or robIt is single undermanned, it can be changed or be supplemented and be specified.
In addition, after the completion of task, user can be evaluated service, system can also be carried out to the performance of expressmanStatistics of reckoning by the piece examination.
Described above is only the preferred embodiment of the present invention, it is noted that for the ordinary skill people of the artMember, on the premise of the inventive method is not departed from, can also make some improvement and supplement, and these are improved and supplement also should be regarded asProtection scope of the present invention.