It is self-service to take the hotel management method also blockedTechnical field
It is the present invention relates to hotel client moves in management technique field, more particularly to a kind of self-service to take the hotel management side for also blockingMethod.
Background technology
In passing Hotel Operation and Management, the flow process of moving in of dweller is typically：Dweller is to shop-handle to reception counter of hotelMove in formality, including authentication, check in, a deposit, handle CUSTOM HOUSE HOTEL-dweller and move in room with CUSTOM HOUSE HOTEL, including openingWhen door, power taking etc.-dweller checks out, check out to reception counter of hotel with badge, including returning CUSTOM HOUSE HOTEL, check out.With peopleFor the increasingly raising that hotel service is required, dweller generally wishes to reduce when foreground is handled and moves in the wait with check-outBetween, it is existing this pure manually-operated to move in mode intricate operation, it is impossible to give client's provides convenient, waste client's time andObjectively certain inconvenience can be caused to client because of artificial operational error, client moves in and experiences poor, and increases hotel operatingWorkload.
The content of the invention
Self-service the hotel management method also blocked is taken it is an object of the invention to provide a kind of, it is possible to increase client moves in bodyTest, reduce hotel operating workload, reduce the operation cost in hotel.
To realize the purpose of the present invention, adopt the technical scheme that：
It is a kind of it is self-service take the hotel management method also blocked, comprise the following steps：
(1), client's reservation on the booking system in hotel；
(2), after predetermined success, booking system is sent the check-in information of determination to hotel management platform, institute by networkState communication information of the check-in information at least including client, ID card information, room type and move in the time；
(3), hotel management platform according to hotel move in situation and check-in information determines room number and the room number is corresponding testsCard password；
(4), room number and checking password are sent to the mobile terminal of client or are led in the way of mail by hotel management platformPerson in charge of reception at ceremonies family, and will verify that password and check-in information are sent to the corresponding electronic lock of the room number by network, the electronic gateIt is locked to；
(5) when, client moves in, correct checking password is input on the electronic lock of designated room, door is automatically turned on,And the badge read write line on electronic lock writes authorization message in badge automatically, makes badge come into force, customer self-service obtains badgeFor moving in time control unlocking and power taking, authorization message at least includes room number, moves in time and enabling authority information；
(6), when, client checks out, by badge is put back to card inserting mouth, complete also card operation.
Client is reserved a room by booking system in hotel, when moving in by specified door input validation it is closeCode, opening door can complete to move in, and client voluntarily completes hair fastener on door lock and moves back the operation of card, before client need not go to hotelThe Taiwan Affairs Office's reason is moved in and check-out, and whole process is simple and convenient, greatlys save the time of client, is improved client and is moved in bodyTest, and reduce hotel operating workload, substantially reduce the operation cost in hotel.This method takes full advantage of network and communication setsIt is standby, make booking system, hotel management platform, client terminal and the electronic lock in hotel carry out slitless connection and data interchange, it is realThe door door lock electronic management in existing hotel and online real-time management, it is simple and convenient.
Below technical scheme is further illustrated：
It is further, if needing to check out after client moves in advance, to specifically include following steps：
Client submits information of checking out in advance on the booking system in hotel to；
Booking system the information of checking out will be sent to hotel management platform in advance；
Hotel management platform generates modification information, and modification information is sent to corresponding electronic lock；
Electronic lock is moved in the time according to the mandate that modification information updates door lock, and the mandate that badge can only be in the updated is moved inDoor and power taking are opened in time.
Client is checked out operation in advance by the booking system in hotel, when electronic lock is changed mandate automatically and moved inBetween, client need not go to reception counter of hotel to handle corresponding entries, greatly save the time of client, improve client and move in experience.
It is further, if client cancels before moving in moving in, to specifically include following steps：
Client submits cancellation check-in information on the booking system in hotel to；
Booking system is sent check-in information is cancelled to hotel management platform；
Hotel management platform is generated cancels check-in information, and sends check-in information is cancelled to corresponding electronic lock；
Electronic lock empties the check-in information and checking password of correspondence client according to check-in information is cancelled.
Client is cancelled in advance by the booking system in hotel moves in operation, and electronic lock is removed automatically mandate and moved inTime, client need not go to reception counter of hotel to handle corresponding entries, greatly save the time of client, improve client and move in experience.
It is further, if client needs prolongation to move in the time, to specifically include following steps：
Client submits prolongation check-in information on the booking system in hotel to；
Booking system is sent check-in information is extended to hotel management platform, and hotel management platform is according to hotel occupancy situationJudge whether former house can be used within the prolongation time, if can use, execution step (i), otherwise execution step (ii)；
I (), hotel management platform are generated and extend check-in information, and send check-in information is extended to corresponding electronic gateLock, electronic lock move in the time according to the mandate for extending check-in information prolongation door lock；
(ii), hotel management platform determines new room number and the corresponding checking password of the room number according to check-in information is extended,Hotel management platform sends new room number and new checking password to the mobile terminal of client, and by new checking password and prolongsLong check-in information is sent to the new corresponding electronic lock of room number.
Client moves in operation by prolongation is carried out on the net, and time or wine are moved in the mandate that automatically prolongs of original electronic lockNew room number and checking password are redistributed to client in shop, and client need not go to reception counter of hotel to handle corresponding entries, greatly saveThe time of client, improve client and move in experience.
It is further that, in step (6), when client checks out, client submits information of checking out on the booking system in hotel toAnd pay lodging expense.Booking system of the client in hotel completes settlement operations of checking out, and reception counter of hotel need not be gone to handle correlationFormality, greatlys save the time of client, improves client and moves in experience.
It is further that, in step (1), client reservation pays hotel expense on the booking system in hotel in advanceWith.Booking system of the client in hotel completes to pay lodging expense operation, reception counter of hotel need not be gone to handle corresponding entries, significantlyThe time of client is saved, client is improved and is moved in experience.
It is further that, in step (5), after door is automatically turned on, badge read write line is automatically deleted in electronic lockChecking encrypted message, is failed by way of verifying secret number.The checking password of client is avoided to reveal, client is in the time of moving inIt is interior to be opened the door by badge, ensure the person and property safety of client.
It is further that, in step (6), when client checks out, client submits information of checking out on the booking system in hotel to,Badge read write line removes the check-in information of client in badge automatically.
It is further that, in step (4), the room number corresponding badge information is also sent out by hotel management platform by networkDeliver to corresponding electronic lock；In step (5), after badge comes into force, electronic lock is by reading badge within the time of moving inCard number and examine the card number it is whether consistent with the badge information come control unlock.
It is further that electronic lock also includes wireless communication module, electronic lock passes through wireless communication module and gatewayConnection, gateway are connected to wireless routing by wireless network, and wireless routing is connected with hotel management platform.
Compared with prior art, the invention has the advantages that：
Client is reserved a room by booking system in hotel, when moving in by specified door input validation it is closeCode, opening door can complete to move in, and client voluntarily completes hair fastener on door lock and moves back the operation of card, before client need not go to hotelThe Taiwan Affairs Office's reason is moved in and check-out, and whole process is simple and convenient, greatlys save the time of client, is improved client and is moved in bodyTest, and reduce hotel operating workload, substantially reduce the operation cost in hotel.The present invention takes full advantage of network and communication setsIt is standby, make booking system, hotel management platform, client terminal and the electronic lock in hotel carry out slitless connection and data interchange, lead toCrossing network carries out both-way communication with door lock, realizes the door door lock electronic management in hotel and online real-time management, simple and convenient.
Description of the drawings
Fig. 1 is the self-service schematic flow sheet for taking the hotel management method also blocked of the embodiment of the present invention；
Fig. 2 is the schematic flow sheet that embodiment of the present invention client checks out in advance；
Fig. 3 is that embodiment of the present invention client cancels the schematic flow sheet moved in；
Fig. 4 is the schematic flow sheet that embodiment of the present invention client extends the time of moving in.
Specific embodiment
Below in conjunction with the accompanying drawings embodiments of the invention are described in detail：
As shown in figure 1, it is a kind of it is self-service take the hotel management method also blocked, comprise the following steps：
(1), client's reservation on the network booking system in hotel；
(2), after predetermined success, network booking system is sent the check-in information of determination to hotel management by network and is put downPlatform, the check-in information at least including the communication information of client, ID card information, room type and move in the time；
(3), hotel management platform according to hotel move in situation and check-in information determines room number and the room number is corresponding testsCard password；
(4), room number and checking password are sent to the mobile terminal of client or are led in the way of mail by hotel management platformPerson in charge of reception at ceremonies family, and will verify that password and check-in information are sent to the corresponding electronic lock of the room number by network, the electronic gateIt is locked to；
(5) when, client moves in, correct checking password is input on the electronic lock of designated room, door is automatically turned on,And in the badge read write line automatic authorization information write badge on electronic lock, making badge come into force, customer self-service obtains badge and usesIn time control unlocking and power taking is being moved in, authorization message at least includes room number, moves in time and enabling authority information；
(6), when, client checks out, by badge is put back to card inserting mouth, complete also card operation.
Client opens door by ONLINE room by the input validation password on specified door when moving inCan complete to move in, client voluntarily completes hair fastener on door lock and moves back the operation of card, client need not go reception counter of hotel to handle to move inAnd check-out, whole process is simple and convenient, greatlys save the time of client, improves client and moves in experience, and reduction wineShop operation amount, substantially reduces the operation cost in hotel.This method takes full advantage of network and communication apparatus, makes the net in hotelNetwork booking system, hotel management platform, client terminal and electronic lock carry out slitless connection and data interchange, realize the room in hotelDoor lock electronic management and online real-time management, it is simple and convenient, house keeper can also be set according to actual needs, distribution is corresponding to be weighedLimit, further improve client move in experience.
In the present embodiment, the network booking system in hotel both include website on booking system, also including wechat etc. itsBooking system on his APP softwares.The mobile terminal of client may include mobile phone, it is also possible to which including panel computer etc., other setStandby, hotel management platform both by way of note can be sent room number and checking password to the mobile terminal of client, also may be usedTo be displayed in by way of with sequence information in the network order of client.Hotel management platform is included for managing hotel occupancyThe hotel management software PMS (Plant Management System) of situation and for managing each room electronic lock in hotelDoor lock management platform, hotel management software PMS and door lock management platform carry out data interchange by network connection, and hotel management is softAfter part PMS receives the information of booking rooms of the network booking system in hotel, according to current hotel move in situation and client move in letterBreath confirms room information, and the room information includes the check-in information of room number and correspondence client, and hotel management software PMS is by the roomInformation is sent to door lock management platform, electronic lock mandate of the door lock management platform to corresponding room, and notify client's room number andChecking password.Hotel management platform can also adopt other way to manages according to actual needs, and authorization message can be with according to realityBorder needs to distribute different access rights to badge, makes badge have different functions.
In step (1), by the reservation on the network booking system in hotel, client can be with according to reality for clientNeed it is predetermined by calling, the person of answering according to the demand of client hotel network booking system reservation, client is alsoCan realize that online identity is verified by instruments such as mobile phone, Alipay, bank cards.
In step (5), after door is automatically turned on, badge read write line is automatically deleted the checking message in cipher in electronic lockBreath, is failed by way of verifying secret number, and client can only be opened the door by badge within the time of moving in, it is to avoid client'sChecking password is revealed, and ensures the person and property safety of client.
In step (4), hotel management platform is also sent the room number corresponding badge information to corresponding by networkElectronic lock；In step (5), after badge comes into force, electronic lock is by reading the card number of badge and examining within the time of moving inThe card number it is whether consistent with the badge information come control unlock.
In step (6), when client checks out, client submits to information of checking out, badge to read on the network booking system in hotelWrite the check-in information that device removes client in badge automatically.If client is not more than also submitting the information of checking out, door to after moving in the timeCard reader also can remove the check-in information of client in badge automatically.
In the present embodiment, badge is radio-frequency identification card, and badge read write line is for radio-frequency identification reader/writer and with noncontact sideFormula opposite house card is written and read, and badge need not reduce abrasion with badge read write line directly contact, extend the service life of badge.AndCommunication frequency between badge and read write line is 13.56MHZ, as badge is passive card in itself, when badge read write line is to badgeWhen being written and read operation, the signal that badge read write line sends is made up of two parts superposition：A part is power supply signal, the signal byAfter badge is received, produce a transient energy to supply chip operation with the L/C of badge itself；Another part is then instruction sumIt is believed that number, command chip to complete the reading of data, modification, storage etc., and return signal is to read write line, completes once to read and write behaviourMake.Read write line is then typically by single-chip microcomputer, special intelligent module and antenna composition, and is furnished with the communication interface with PC, LPT, I/O mouths etc., to be applied to different fields.Badge and badge read write line can also adopt other forms according to actual needs.
Electronic lock also includes code keypad and wireless communication module, and the code keypad is fixed on front panel, and badge is readWrite device to be fixed on rear board, wireless communication module is fixed on inside door lock in OR gate plate, and wireless communication module adopts 433MHzModule or Zigbee module etc..Electronic lock is connected with gateway by wireless communication module, and gateway is connected to by wireless networkWireless routing, then to hotel management platform.The electronic lock of the present invention is a set of based on Internet technology, can pass through network and door lockThe door lock product of both-way communication is carried out, even if can also open by the input validation password on code keypad under offline conditionDoor.
If as shown in Fig. 2 needing to check out after client moves in advance, specifically including following steps：
Client submitting information of check out in advance on the network booking system in hotel；
Network booking system the information of checking out will be sent to hotel management platform in advance；
Hotel management platform generates modification information, and modification information is sent to corresponding electronic lock；
Electronic lock is moved in the time according to the mandate that modification information updates door lock, and the mandate that badge can only be in the updated is moved inDoor and power taking are opened in time.
Client is changed automatically mandate and is moved in the time by operation of being checked out on the net in advance, electronic lock, and client need notGo to reception counter of hotel to handle corresponding entries, greatly save the time of client, improve client and move in experience.
If as shown in figure 3, client cancels before moving in moving in, specifically including following steps：
Client submits cancellation check-in information on the network booking system in hotel to；
Network booking system is sent check-in information is cancelled to hotel management platform；
Hotel management platform is generated cancels check-in information, and sends check-in information is cancelled to corresponding electronic lock；
Electronic lock empties the check-in information and checking password of correspondence client according to check-in information is cancelled.
Client is moved in operation by cancelling on the net in advance, and electronic lock is removed automatically mandate and moved in the time, clientReception counter of hotel need not be gone to handle corresponding entries, greatly save the time of client, be improved client and move in experience.
If as shown in figure 4, client needs prolongation to move in the time, specifically including following steps：
Client submits prolongation check-in information on the network booking system in hotel to；
Network booking system is sent check-in information is extended to hotel management platform, and hotel management platform is according to hotel occupancySituation judges whether former house can be used within the prolongation time, if can use, execution step (i), otherwise execution step(ii)；
I (), hotel management platform are generated and extend check-in information, and send check-in information is extended to corresponding electronic gateLock, electronic lock move in the time according to the mandate for extending check-in information prolongation door lock；
(ii), hotel management platform determines new room number and the corresponding checking password of the room number according to check-in information is extended,Hotel management platform sends new room number and new checking password to the mobile phone of client, and by new checking password and extend intoFirmly information is sent to the new corresponding electronic lock of room number.
Client moves in operation by prolongation is carried out on the net, and time or wine are moved in the mandate that automatically prolongs of original electronic lockNew room number and checking password are redistributed to client in shop, and client need not go to reception counter of hotel to handle corresponding entries, greatly saveThe time of client, improve client and move in experience.
In the present embodiment, carry out when the operation client of client's payment lodging expense checks out, network of the client in hotel is orderedSubmit information of checking out on house system to and in online payment lodging expense, client need not go to reception counter of hotel to handle corresponding entries, greatlyThe big time for saving client, improve client and move in experience, if needed can be being propped up when client is required in reservation on the netPay down payment.The hotel management method can also make client in advance pay hotel expense online in reservation according to actual needsWith.
Each technical characteristic of embodiment described above arbitrarily can be combined, to make description succinct, not to above-mentioned realityApply all possible combination of each technical characteristic in example to be all described, as long as however, the combination of these technical characteristics is not depositedIn contradiction, the scope of this specification record is all considered to be.
Embodiment described above only expresses the several embodiments of the present invention, and its description is more concrete and detailed, but andTherefore can not be construed as limiting the scope of the patent.It should be pointed out that for one of ordinary skill in the art comesSay, without departing from the inventive concept of the premise, some deformations and improvement can also be made, these belong to the protection of the present inventionScope.Therefore, the protection domain of patent of the present invention should be defined by claims.