Summary of the invention
For the above-mentioned defect of prior art, the invention provides a kind of business pretreatment system and method thereof.
Business pretreatment system of the present invention comprises:
A business pretreatment system, is characterized in that, comprising:
Client fills out single module, for client, by electronic equipment, fills in list;
Sales counter processing module, list content the demonstration of for obtaining client, filling in.
System also comprises preprocessing server, for preserving, fills in complete list.
System also comprises the module of calling out the numbers of networking, and is used to client to produce queue number, locks queue number, release queue number after pre-service completes when carrying out business pre-service.
System also comprises marketing prompting module, for according to the customer information of obtaining, carries out business marketing prompting.
System also comprises pretreatment information switching plane, for realizing between each module by connection and the message scheduling of set form.
Wherein client fills out single module and comprises the assembly of swiping the card, and by this assembly, reads card image, extracts relevant customer information, then will automatically insert in list with the corresponding information of list project according to the identification information of card from background server.Wherein card is I.D. or bank card, and client fills out single module and comprises the self-service monolithic entity machine equipment of filling out of hand-held intelligent equipment and hall.
Business preprocess method of the present invention comprises:
Step 11: fill out single module by client and carry out list and fill in;
Step 12: send to preprocessing server and carry out pre-service registration and preservation filling in complete list;
Step 14: during transacting business, obtain by sales counter processing module the list content that client fills in, show and carry out business handling.
Before step 11, also comprise step 10: the module generation queue number of calling out the numbers of networking, and when client carries out business pre-service, lock queue number; Between step 12 and 14, also comprise step 13: after pre-service completes, the module release queue number of calling out the numbers of networking;
Above-mentioned steps 11 comprises: read client identity document or bank card information, and access background system and extract relevant customer information, then will automatically insert in list with the corresponding information of list project.
Above-mentioned steps 13 comprises if come not called mistake of number below, on original row's bit position, is re-starting queuing, if come number below called mistake, this client's queue number can be by Priority Call after release.
In above-mentioned steps 10 and 14, marketing prompting module can be carried out business marketing prompting according to the customer information of obtaining.
The customer information that marketing prompting module is obtained comprises customer information, the customer information of obtaining from background server and/or the site information that client inputs.
Business pretreatment system provided by the invention and method thereof are used electronic information to fill out list, replace traditional hand-made paper pen and filled out single mode, when completing, client fills out after list, the content that they fill in can be stored on background server, and when teller is client's transacting business by the time, they only need to extract the information that client fills in advance from server, can complete the input of the sales counter page, thereby improve business handling efficiency, alleviate teller's pressure, reduce client's waiting time.Further, this system is utilized the customer information of preserving in system, can prompt service personnel carry out precision marketing to client, improves service satisfaction and promoting service effect.
Embodiment
For making object of the present invention, technical scheme and advantage clearer, clear and definite, referring to accompanying drawing examples, the present invention is described in more detail.Should be appreciated that only non-limiting the present invention in order to explanation of specific embodiment described herein.
Fig. 1 and Fig. 2 show according to the framework of business pretreatment system of the present invention.This system comprises that call out the numbers module, client of networking fill out single module, business preprocessing server, sales counter processing module, marketing prompting module, pretreatment information switching plane and background server.
The networking module of calling out the numbers is the initiation point of business intelligence pretreatment system.The existing networking module of calling out the numbers also can be used in pretreatment system of the present invention.For fear of client, fill out long caused number of single time, the present invention also provides a kind of improved networking module of calling out the numbers, it has " lock number " and " solution number " function, be specially for needs and fill out single and pretreated business, after producing queue number, by this number locking, this number is sent to pretreatment information switching plane and/or preprocessing server is registered simultaneously.Wait for that preprocessing server returns after the response that pre-service completes, the module of calling out the numbers release queue number was re-starting queuing on original row's bit position.If come number below called mistake, this client's queue number can be by Priority Call after release.For example custom queueing number is No. 10, when carrying out business pre-service, will can not call out No. 10, if called after pre-service completes No. 13, No. 10 after release will be inserted into before No. 14, carry out normal call, thereby there will not be the situation of " exhaled number ".Further, if client is the mode number of getting of swiping the card by Certification of Second Generation card reader or magnetic bar reader etc., the customer informations such as the client identity obtaining from client's card (I.D., bank card etc.) or account information send together with queue number, and the networking module of calling out the numbers pulls customer grade and channel information is opened the customer informations such as situation from background server in real time by information exchange platform.Customer grade and client's channel information are opened situation and will be printed on and call out the numbers on paper, or the customer informations such as customer grade and client's channel information are sent on the business personnel's of hall service terminal (as handheld device or cabinet face PC terminal), thereby the prompting business personnel of hall carries out suitable business marketing.
Client fills out single module and sales counter processing module is the business function module of intelligent pretreatment system, and client fills out single module, for client, fills in list; Sales counter processing module, list the demonstration of for obtaining client, filling in, its function is to optimize business handling flow process, reduce client's stand-by period, and alleviate teller's working pressure, teller is freed from loaded down with trivial details data input service, improve their work efficiency.System can also comprise preprocessing server, for preserving client, fills in complete list.Client fills out single module and can be implemented as terminal or Special Equipments such as mobile phone, panel computer, notebook computer, desktop computer, for example, be rendered as the form web page based on Web.For needing papery to fill out single business, such as Xin Kaika, client can replace former papery document by filling in electronic spreadsheet.Fill out single module provides brush to get the plug-in unit of the cards such as I.D. and/or bank card simultaneously, after client swipes the card, client fills out single module and from background server, extracts relevant customer information (as registered permanent residence location, contact method, address etc.) according to the identification information on card (name, card number, identification card number etc.), again these information are turned back to client and fill out single module, automatically insert business handling list.Complete fill out single after, system can be stored in this list in preprocessing server, and provides a pre-service flowing water number to be associated to client or with client's queue number as index.
When teller handles this business, this pre-service flowing water number is input to sales counter processing module, by this serial number, just inquired relevant list content; Or according to queue number, system is automatically pushed to list content sales counter processing module and shows, teller only need examine correctness and the integrality of data, just can submit to background server to carry out registration process.And teller can capture by this serial number or queue number the ABIS business processing page that customer information is shown to processing module from background server.
Marketing prompting module: marketing prompting module is the marketing reminding module of intelligent pretreatment system, configurable on teller interface, for carrying out business prompting according to the customer information of obtaining, the customer information of obtaining comprises customer information (name, identification card number, bank's card number etc.), the customer information (customer grade, business handling situation, work unit, address etc.) of obtaining from background server and the site information (net period, node address) etc. of swiping the card and obtaining.After teller completes and calls out the numbers, the networking module of calling out the numbers sends to information exchange platform by client's queue number, net period, customer information etc., information exchange platform is opened situation by the customer grade getting and channel and is forwarded to marketing prompting module, then the lower right corner at teller interface there will be a rectangle prompting frame, the marketing prompting that has teller should be noted that on prompting frame.Marketing prompting module can also realize at the business personnel's of hall service terminal (as handheld device) upper, realizes the business prompting to the business personnel of hall.
The bridge that pretreatment information switching plane connects as intermodule, for realizing between each module, pass through connection and the message scheduling of set form, the information of different-format is changed, reduce the mutual dependence of each intermodule, make exploitation have more modularization, subtract reduced-maintenance cost.Background server is the backstage in existing transaction processing system, stores all customer informations such as customer grade, client's channel, name, card number, identification card number, registered permanent residence location, contact method, address, the normal process of finishing service.
During concrete exploitation, pretreatment system can be developed based on Plantix platform (the Eclipse plug-in unit of Agricutural Bank of China's exploitation), in the application of the B/S of Websphere deploy framework, dock with Tulip (intermediate business platform) by CICS (IBM communication middleware) on backstage.Preprocessing server self also can configure sybase database, and the jdbc mode providing by Spring framework connects.The thread pool that concurrent processing aspect is used Spring to provide carries out thread management.Pretreatment information switching plane is deployed in AIX6000, uses standard C exploitation, utilizes process pool and queueing form to realize dispatch service.Adopt MVC framework to build and fill out single preprocessing server, wherein use and comprise Struts2, the Open Frameworks such as Spring and iBatis carry out hierarchical design.Use MVC framework to carry out design and development object and be to reduce front page layout, middle process and background data base between coupling, be convenient to safeguard.Use ACBS cabinet face Front End Development Tool and TULIP development platform to develop, former single transaction is incorporated into an integral body transaction.By system, provide flow process, the artificial memory's flow process before replacing.Greatly reduce transaction code that business handling personnel need to remember and the quantity of flow process, thereby improved efficiency.Use Http Request technology, use a set of background program, for different foregrounds access means, as ipad, iexplore returns to json message or html message, further reduces the coupling of foreground and middle background program, has increased dirigibility and the expandability of system.Marketing prompting module can be a java desktop programs based on Eclipse exploitation, is deployed in Windows operating system, needs JRE1.5 running environment.A good port of meeting preset monitored after this program starts, the information of coming to receive pretreatment information switching plane real time propelling movement.
Fig. 3 shows according to the flow process of business preprocess method of the present invention.Be specially:
Step 10: the module generation queue number of calling out the numbers of networking;
Wherein, if the number of getting of customer selecting brush bank card, the module of calling out the numbers is understood asynchronous call background service, obtains client's details, for marketing.Marketing prompting module can be carried out business marketing prompting according to the customer information of obtaining.
Step 11: fill out single module by client and carry out list and fill in;
Be specifically as follows: the module number of the ranking locking of calling out the numbers of networking.System reads client's card image, according to the identification information of card (name, card number, identification card number etc.), extract relevant customer information (as registered permanent residence location, contact method, address etc.), then will automatically insert in list with the corresponding information of list project.Certainly, for the incomplete client of information, they still need to improve the full detail of oneself in list.
Step 12: send to preprocessing server and store filling in complete list;
Step 13: after pre-service completes, the module release queue number of calling out the numbers of networking;
If be specially not called mistake of the number that comes below, on original row's bit position, re-starting queuing, if come number below called mistake, this client's queue number can be by Priority Call after release.
Step 14: during transacting business, business handling personnel obtain by sales counter processing module the list content that client fills in, and carry out business handling.In the specific implementation, the information that client fills in can directly be committed to bank's background host computer by business handling personnel and register.
Wherein, marketing prompting module can be carried out business marketing prompting according to the customer information of obtaining.
In said method, the customer information that marketing prompting module is obtained comprises customer information (name, identification card number, bank's card number etc.), the customer information (customer grade, business handling situation, work unit, address etc.) of obtaining from background server and the site information (net period, node address) etc. that client inputs.Client input comprises that the mode of swiping the card inputs.
This business pretreatment system and method are particularly useful for banking, wherein existing Zero queuing system is improved to realize the module of calling out the numbers of networking, in existing system, increasing client fills out single module, business preprocessing server, sales counter processing module and fills in, pushes and process to realize electronic spreadsheet, on lobby manager's handheld device and sales counter machine, realize marketing prompting module, set up pretreatment information switching plane, above-mentioned each module and background server are connected.But be not limited to this, those skilled in the art are known, this system and method can also be applied to as all types of service that need to fill in list such as telecommunication service, cable television services.