CN103606085A - Method of issuing after-sale service data and server - Google Patents
Method of issuing after-sale service data and serverDownload PDFInfo
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- CN103606085A CN103606085ACN201310533772.7ACN201310533772ACN103606085ACN 103606085 ACN103606085 ACN 103606085ACN 201310533772 ACN201310533772 ACN 201310533772ACN 103606085 ACN103606085 ACN 103606085A
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Abstract
Description
Technical field
The present invention relates to after sale service correlative technology field, particularly a kind of method and server that issues after sale service data.
Background technology
Client, after buying commodity, when commodity go wrong, needs businessman that after sale service is provided.In general, client seeks advice from by phone incoming call, and after-sale service system operating personnel need manually task scheduling to be issued to suitable after sale service site, by after-sales-service network, appoint out that slip-stick artist serves.
The existing this method that issues after sale service data, because needs operating personnel manually carry out task scheduling, to issue efficiency very low, simultaneously, when client passes through phone incoming call, its address is often expressed unclear, cause after-sale service system operating personnel to select wrong after sale service site, cause with regard to near-earth, providing after sale service in time.
Summary of the invention
Based on this, be necessary to issue for prior art the technical matters that after sale service data efficiency is low, a kind of method and server that issues after sale service data is provided.
A method that issues after sale service data, comprising:
Step a, obtains the after sale service request that comprises client geographic position and application information on services that client sends, and described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Step b, searches the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site;
Step c, creates after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
Steps d, by described after sale service data dispatch to described coupling after sale service site.
A server that issues after sale service data, comprising:
After sale service acquisition request module, the after sale service request that comprises client geographic position and application information on services sending for obtaining client, described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Coupling after-sales-service network point module, for the after sale service site of searching coupling described client geographic position and application information on services as coupling after sale service site;
Create after sale service data module, for creating after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
After sale service data dispatch module, for by described after sale service data dispatch to described coupling after sale service site.
The after sale service request that comprises client geographic position and application information on services that the present invention sends by obtaining client, described application information on services comprises the after sale service type that client's merchandise news and client apply for, owing to having obtained client geographic position, therefore can search the after sale service site of coupling described client geographic position, customer information and application information on services.Thereby realize Auto-matching after sale service site, and without manually issuing after sale service data to after sale service data.Meanwhile, also avoided, because client adopts fuzzy causing of call address, after sale service data distributing is arrived to wrong after sale service site.Therefore, the present invention has improved the efficiency that issues after sale service data greatly, promotes after sale service quality.
Accompanying drawing explanation
Fig. 1 is a kind of workflow diagram that issues the method for after sale service data of the present invention;
Fig. 2 is the workflow diagram of an example of the present invention;
Fig. 3 is a kind of workflow diagram that issues the method for after sale service data of the present invention.
Embodiment
Below in conjunction with the drawings and specific embodiments, the present invention is further detailed explanation.
Be illustrated in figure 1 a kind of workflow diagram that issues the method for after sale service data of the present invention, comprise:
Step S101, obtains the after sale service request that comprises client geographic position and application information on services that client sends, and described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Step S102, searches the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site;
Step S103, creates after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
Step S104, by described after sale service data dispatch to described coupling after sale service site.
Wherein, in step S101, client to implementing a kind of server that issues the method for after sale service data of the present invention, sends after sale service request by client.In the process sending, send client geographic position simultaneously.This client geographic position, opens for example GPS (Navigation Satellite Timing And Ranging Global Position System, GPS) gain-of-function by client.In general, in order to respect customer privacy power, need client inquiry whether to open GPS function, open on backstage privately.
Wherein, the after sale service type that client applies for refers to client need to provide for which kind of after sale service, service entrys such as the fluoridize of visiting of air-conditioning class, the cleaning of visiting, punching, maintenance, maintenance.
Wherein, the data based described client of after sale service geographic position, application information on services, generate according to the service carrier amount of described coupling after sale service site, for being expressed as client, provides the information of making house calls, for example, comprise the time of making house calls, slip-stick artist's name etc.The service carrier amount of coupling after sale service site can be: in this after sale service site, obtained the slip-stick artist's who sends the task of making house calls quantity, the time of the task of making house calls of having distributed, the service condition of vehicle etc.According to service carrier amount and client geographic position, application information on services, thereby determine that the concrete time of making house calls and slip-stick artist's name etc. are for generating the information of after sale service data.
In an embodiment, described step S102, specifically comprises therein:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, search the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site.
For client's merchandise news, need to judge whether to meet the application condition after sale of client's merchandise news, as time, the type of merchandise, (whether these commodity can make house calls, as virtual goods, rechargeable card etc. can not be applied for), whether buy Yan Baotong etc., if client's merchandise news meets application condition after sale, search the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site.
In an embodiment, described step S102, specifically comprises therein:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, inquire about after-sales-service network point data base, show that service coverage comprises that one or more after sale services site in described client geographic position forms candidate's chained list;
Service carrier amount and the service of obtaining each the after sale service site in candidate's chained list provide scope;
From described candidate's chained list, select service carrier amount and service to provide an after sale service site that scope meets described application information on services as mating after sale service site.
Wherein, service provides scope to comprise had slip-stick artist's quantity, and slip-stick artist's specialty, service carrier amount and service provide scope to meet described application information on services, this after sale service site has the satisfied slip-stick artist who applies for the desired after sale service type of information on services, and this project teacher has the enough time of making house calls can supply to distribute.For example, if customer requirement is on-site maintenance air-conditioning, must there be the slip-stick artist that can carry out air-conditioning maintenance this coupling after sale service site, and this project teacher also has the enough time of making house calls can supply to distribute.
Therein in an embodiment, described client geographic position is encrypted by described client, in described step S101, the after sale service request of encrypting client geographic position, customer information and application information on services that comprises of obtaining client transmission, is decrypted and obtains client geographic position described encryption client geographic position.Client geographic position is holded in close confidence, respect customer privacy power.Preferably, key is random generation, improves security.
At it, be in an embodiment, described after sale service request is compressed by described client, in described step S101, obtain the compression after sale service request through overcompression that client sends, described compression after sale service request is decompressed and obtains after sale service request.When transmission, carry out high speed compression processing, guarantee the high reliability of transmission, thereby improve transfer efficiency, shorten client's waiting time.
In an embodiment, also comprise therein:
Step e, when by described after sale service data dispatch to behind described coupling after sale service site, from described client's merchandise news, obtain trade connection mode, to described trade connection mode, send described after sale service data.
Wherein, trade connection mode can be client's phone or E-mail address, and the phone by client sends note or sends Email to client's E-mail address, informs after sale service data described in client.When sending after sale service data to client, preferably, can adopt single mode of making house calls to send.
In an embodiment, described after sale service data comprise for identify the service codes of described coupling after sale service site on map therein.
After sale service data message can also comprise service codes, and client can check the after sale service site the distributed range of a signal on map by service codes, and preferably, map adopts GIS map.
The workflow diagram that is illustrated in figure 2 an example of the present invention, comprising:
Step S201: upload client's after sale service application.When client opens mobile client application, can prompting client whether allow to access current address, customer selecting is, at this moment client's GPS function is opened, select to enter in after sale service menu simultaneously, during application after sale service (after sale services of large household electrical appliances), can in client, show that the current address of client is client geographic position, then the after sale service type of the required application of customer selecting, if be the service entrys such as the fluoridize of visiting of air-conditioning class, the cleaning of visiting, punching, maintenance, maintenance.Client is in application after sale service type, and also needing provides client merchandise news, such as trade name, goods number etc.After sale service type and client's merchandise news, as application information on services, are clicked after submission, at this moment client geographic position and application information on services are uploaded in the database of after sale service plateform system as after sale service request.Wherein, in step S201:
While loading client, whether inquiry opens GPS module, and open on backstage privately, and respecting customer privacy power is prerequisite, when the address information that simultaneity factor obtains transfers to service end, need to strictly encrypt, and key is random generation, improves security.
Meanwhile, when transmission, need to carry out high speed compression processing, guarantee the high reliability of transmission, thereby improve transfer efficiency, shorten client's waiting time.
Step S202, analyzes the after sale service request that client sends.After sale service request, comprises two parts, and a part is the application information on services from client, and another part is client geographic position.This analytic process is utilized system multithreads computing: 1, application information on services, need to according to client's merchandise news, judge whether to meet condition application after sale to after sale service type, as time, the type of merchandise, (whether these commodity can make house calls, as virtual goods, rechargeable card etc. can not be applied for), whether buy Yan Baotong etc., satisfy condition and can carry out step S203.2, meanwhile, according to client geographic position, inquiry after-sales-service network point data base, show that portion meets the preliminary after-sales-service network point list of client geographical location information.
Step S203, matched and searched goes out to meet the after-sales-service network point table data of application information on services.According to client's application information on services, from preliminary after-sales-service network point list, find out the one or more service networks that meet application information on services.In matching process, according to service carrier amount and each index information (service scoring, distance, oil consumption problem) of each after sale service site, slip-stick artist's quantity, slip-stick artist's specialty degree, vehicle fleet sizes etc., the service total amount after adding up is mated as data design conditions etc.Because the data of site are real-time change, matching process is also real-time matching, wherein mates implementation procedure as follows:
First form candidate's chained list.According to each index information, arrange after weight, the site that meets entry is formed to candidate's chained list.By the number node ID of eligible (scope, service entry), by weight, form candidate chains table, wherein each candidate item is number node ID.
According to some adaptability condition, calculate the fitness of these candidate item.Client's requirement is changed into adaptability condition and calculate, the coupling fitness of measuring and calculating candidate item.Customer requirement can be on-site maintenance air-conditioning within certain stipulated time, for example, and weekend etc.Adaptability condition is: at weekend, have the slip-stick artist with air-conditioning maintenance ability.
The reservation of the coupling fitness of candidate item within the scope of predetermined threshold value, coupling fitness abandoning outside threshold range.
With an adaptability condition, all candidate item of candidate's chained list are carried out taking turns screening, often take turns screening and all can draw the candidate item that meets this adaptability condition, and get rid of other incongruent candidate item.After multi-turns screen, finally obtain the after-sales-service network point table data that portion meets all distributive conditions.Simultaneously, can sort according to all coupling fitness, for example by each candidate item in the matched data list finally obtaining, the coupling fitness sum for all adaptability conditions sorts, and using the candidate item of coupling fitness sum maximum as optimal after sale service site.
For example, adaptability condition is: at weekend, have the slip-stick artist with air-conditioning maintenance ability.Mate fitness in the after sale service site as candidate item, at weekend, have the quantity of the slip-stick artist with air-conditioning maintenance ability.Can set a threshold range, for example, be more than or equal to 1, at weekend, having the quantity of the slip-stick artist with air-conditioning maintenance ability to be more than or equal to all after sale services site of 1 is the candidate item that meets this adaptability condition, and remaining candidate item is excluded.
Step S204, distributes optimal after sale service site, and issues after sale service data.After step S203 matches optimal after sale service site, create after sale service data, Automatic dispatching is to the client of described optimal after sale service site, after dispatching successfully, according to after sale service data, generate the list of making house calls, at once by note or mail, to client, send the list of making house calls and (comprise the time, slip-stick artist's name, service codes etc.), client whereby document carries out follow-up scoring, also can check that the after sale service site of having distributed is at Geographic Information System (GeographicInformationSystem or Geo-Informationsystem by service codes, GIS) range of a signal on map.
Be illustrated in figure 3 a kind of construction module figure that issues the server of after sale service data of the present invention, comprise:
After sale service acquisition request module 301, the after sale service request that comprises client geographic position and application information on services sending for obtaining client, described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Coupling after-sales-service network point module 302, for the after sale service site of searching coupling described client geographic position and application information on services as coupling after sale service site;
Create after sale service data module 303, for creating after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
After sale service data dispatch module 304, for by described after sale service data dispatch to described coupling after sale service site.
Therein in an embodiment, described coupling after-sales-service network point module 302, specifically for:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, search the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site.
Therein in an embodiment, described coupling after-sales-service network point module 302, specifically for:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, inquire about after-sales-service network point data base, show that service coverage comprises that one or more after sale services site in described client geographic position forms candidate's chained list;
Service carrier amount and the service of obtaining each the after sale service site in candidate's chained list provide scope;
From described candidate's chained list, select service carrier amount and service to provide an after sale service site that scope meets described application information on services as mating after sale service site.
Therein in an embodiment, described client geographic position is encrypted by described client, in described after sale service acquisition request module 301, the after sale service request of encrypting client geographic position, customer information and application information on services that comprises of obtaining client transmission, is decrypted and obtains client geographic position described encryption client geographic position.
Therein in an embodiment, described after sale service request is compressed by described client, in described after sale service acquisition request module 301, obtain the compression after sale service request through overcompression that client sends, described compression after sale service request is decompressed and obtains after sale service request.
In an embodiment, also comprise therein:
After sale service data message sending module, for when by described after sale service data dispatch to behind described coupling after sale service site, from described client's merchandise news, obtain trade connection mode, to described trade connection mode, send described after sale service data.
The above embodiment has only expressed several embodiment of the present invention, and it describes comparatively concrete and detailed, but can not therefore be interpreted as the restriction to the scope of the claims of the present invention.It should be pointed out that for the person of ordinary skill of the art, without departing from the inventive concept of the premise, can also make some distortion and improvement, these all belong to protection scope of the present invention.Therefore, the protection domain of patent of the present invention should be as the criterion with claims.
Claims (14)
1. a method that issues after sale service data, is characterized in that, comprising:
Step a, obtains the after sale service request that comprises client geographic position and application information on services that client sends, and described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Step b, searches the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site;
Step c, creates after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
Steps d, by described after sale service data dispatch to described coupling after sale service site.
2. the method that issues after sale service data according to claim 1, is characterized in that, described step b, specifically comprises:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, search the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site.
3. the method that issues after sale service data according to claim 2, is characterized in that, described step b, specifically comprises:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, inquire about after-sales-service network point data base, show that service coverage comprises that one or more after sale services site in described client geographic position forms candidate's chained list;
Service carrier amount and the service of obtaining each the after sale service site in candidate's chained list provide scope;
From described candidate's chained list, select service carrier amount and service to provide an after sale service site that scope meets described application information on services as mating after sale service site.
4. the method that issues after sale service data according to claim 1, it is characterized in that, described client geographic position is encrypted by described client, in described step a, the after sale service request of encrypting client geographic position, customer information and application information on services that comprises of obtaining client transmission, is decrypted and obtains client geographic position described encryption client geographic position.
5. the method that issues after sale service data according to claim 1, it is characterized in that, described after sale service request is compressed by described client, in described step a, obtain the compression after sale service request through overcompression that client sends, described compression after sale service request is decompressed and obtains after sale service request.
6. the method that issues after sale service data according to claim 1, is characterized in that, also comprises:
Step e, when by described after sale service data dispatch to behind described coupling after sale service site, from described client's merchandise news, obtain trade connection mode, to described trade connection mode, send described after sale service data.
7. the method that issues after sale service data according to claim 1, is characterized in that, described after sale service data comprise for identify the service codes of described coupling after sale service site on map.
8. a server that issues after sale service data, is characterized in that, comprising:
After sale service acquisition request module, the after sale service request that comprises client geographic position and application information on services sending for obtaining client, described application information on services comprises the after sale service type that client's merchandise news and client apply for;
Coupling after-sales-service network point module, for the after sale service site of searching coupling described client geographic position and application information on services as coupling after sale service site;
Create after sale service data module, for creating after sale service data according to the service carrier amount of described client geographic position, application information on services and described coupling after sale service site;
After sale service data dispatch module, for by described after sale service data dispatch to described coupling after sale service site.
9. the server that issues after sale service data according to claim 8, is characterized in that, described coupling after-sales-service network point module, specifically for:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, search the after sale service site of coupling described client geographic position and application information on services as coupling after sale service site.
10. the server that issues after sale service data according to claim 9, is characterized in that, described coupling after-sales-service network point module, specifically for:
Judge whether described client's merchandise news meets the application condition after sale of described after sale service type, if described application information on services meets application condition after sale, inquire about after-sales-service network point data base, show that service coverage comprises that one or more after sale services site in described client geographic position forms candidate's chained list;
Service carrier amount and the service of obtaining each the after sale service site in candidate's chained list provide scope;
From described candidate's chained list, select service carrier amount and service to provide an after sale service site that scope meets described application information on services as mating after sale service site.
11. servers that issue after sale service data according to claim 8, it is characterized in that, described client geographic position is encrypted by described client, in described after sale service acquisition request module, the after sale service request of encrypting client geographic position, customer information and application information on services that comprises of obtaining client transmission, is decrypted and obtains client geographic position described encryption client geographic position.
12. servers that issue after sale service data according to claim 8, it is characterized in that, described after sale service request is compressed by described client, in described after sale service acquisition request module, obtain the compression after sale service request through overcompression that client sends, described compression after sale service request is decompressed and obtains after sale service request.
13. servers that issue after sale service data according to claim 8, is characterized in that, also comprise:
After sale service data message sending module, for when by described after sale service data dispatch to behind described coupling after sale service site, from described client's merchandise news, obtain trade connection mode, to described trade connection mode, send described after sale service data.
14. servers that issue after sale service data according to claim 8, is characterized in that, described after sale service data comprise for identify the service codes of described coupling after sale service site on map.
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