Summary of the invention
The object of the invention is to address the above problem, a kind of device in conjunction with merit consulting and lawyer's trust is provided, be convenient to the user by the network platform voluntarily the mandatory lawyer for its service, and the progress of real-time follow-up case, can be for carrying out online exchange between user and lawyer, the user can obtain required legal consultation service easily by this system.
technical scheme of the present invention is: the present invention has disclosed a kind of device in conjunction with merit consulting and lawyer's trust, comprise merit advisory system and lawyer's entrusting system, wherein lawyer's entrusting system comprises network trust device, the case archival memory, lawyer's management devices, the law works management devices, the merit advisory system comprises user end apparatus, lawyer's end device, the call center, user end apparatus comprises user input unit, the merit commit unit, the call center comprises the search record unit, the lawyer searches the unit, storage unit, lawyer's end device comprises legal opinion's input block, the knowledge base unit, legal opinion's commit unit, record updating block, wherein:
Network is entrusted device,, connect the case archival memory, receive the case that the user entrusts by internet channel, transfer corresponding charge sheet from the case archival memory;
The case archival memory, the information of storage charge sheet;
Lawyer's management devices connects the case archival memory, receives the request instruction that the lawyer checks merit, transfers corresponding charge sheet from the case archival memory;
The law works management devices connects the case archival memory, receives the instruction of law works input, transfers corresponding charge sheet from the case archival memory;
User input unit is inputted merit for the user;
The merit commit unit connects user input unit, and the merit of user's input is submitted to the call center;
The search record unit connects the merit commit unit, generates or the renewal search record;
The lawyer searches the unit, searches idle lawyer and calls out the lawyer who finds;
The knowledge base unit, storage law, rules and case;
Legal opinion's input block is for the suggestion of lawyer's input for merit;
Legal opinion's commit unit connects legal opinion's input block, and the merit suggestion of input is submitted to user end apparatus;
Record updating block, upgrade user's search record.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, lawyer's entrusting system also comprises:
Phone is entrusted device, connects the case archival memory, receives the case that the user entrusts by the phone approach, transfers corresponding charge sheet from the case archival memory.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, lawyer's entrusting system also comprises:
The lawyer offers the required lawyer of the autonomous selection of user from master selector;
Lawyer's recommended device according to the qualified lawyer of conditional search of user's input, and is pushed to it in case of user.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, lawyer's entrusting system also comprises:
Entrust evaluator, for the user, the lawyer that service is provided is estimated; And
Tracker connects the case archival memory, for managerial personnel, case is followed the tracks of and is inquired about.
An embodiment according to the device in conjunction with merit consulting and lawyer's trust of the present invention, also comprise the merit reading unit in the user end apparatus of merit advisory system, connect the merit commit unit, read merit from the storage unit of server, and the merit that reads is submitted to the call center by the merit commit unit.
An embodiment according to the device in conjunction with merit consulting and lawyer's trust of the present invention, also comprise user's online communication unit in the user end apparatus of merit advisory system, also comprise lawyer's online communication unit in lawyer's end device, carry out merit between user's online communication unit and lawyer's online communication unit and link up.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, lawyer's end device of merit advisory system also comprises:
Rules knowledge output unit outputs to user end apparatus with the relevant rules knowledge of consulting merit;
The case output unit outputs to user end apparatus with the relevant case of consulting merit.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, the call center of merit advisory system also comprises:
Hang up inspection unit, check whether the user has action or consulting whether to finish in Preset Time, if attonity or consulting finish to be considered as hanging up in Preset Time;
The locking releasing unit connects and hangs up inspection unit, attends a banquet in the situation that be considered as hanging up the lawyer who automatically discharges current locking.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, the call center of merit advisory system also comprises:
Statistic unit is added up the information that comprises search record.
According to an embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention, the user end apparatus of merit advisory system also comprises:
The merit modular unit is for the input of the merit of user end apparatus provides template file.
The present invention contrasts prior art following beneficial effect: the inventive system comprises merit advisory system and lawyer's entrusting system.In lawyer's entrusting system, the user entrusts device mandatory lawyer on the unified platform to be its service by network, and the lawyer inquires about and record case by lawyer's management devices, the relevant charge sheet of case archival memory storage.In the merit advisory system, user end apparatus is submitted to the call center with merit, and the lawyer of call center's current free time of locking also calls out, and after connection, merit is handed to the lawyer, and platform and the user by the call center carries out online exchange by the lawyer, and the legal consultation service is provided.The contrast prior art, the present invention can be incorporated into numerous lawyers on identical platform and exchange with the user.By reallocating resources, lawyer's resource is maximized the use, also facilitate the user effectively to obtain the service of merit consulting.
Embodiment
The invention will be further described below in conjunction with drawings and Examples.
The first embodiment in conjunction with the device of merit consulting and lawyer's trust
Fig. 1 shows the principle of the first embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention.See also Fig. 1, the device of the present embodiment comprises lawyer's entrusting system 1 and meritadvisory system 2.
Lawyer's entrusting system 1 of the present embodiment comprises that network trust device 10, case archival memory 11, lawyer's management devices 12, lawyer are from master selector 13.Wherein network entrusts device 10 to connect case archival memory 11 by network, and lawyer's management devices 12 also connects case archival memory 11 by network.
Network entrusts device 10 to receive the entrusted information that users fill in online, and comes the independent searching lawyer that contract by the lawyer from master selector 13, and gets in touch by communicator (not shown) and lawyer, after selecting the lawyer, this lawyer is carried out at wire tag.
Network entrusts device 10 can transfer corresponding charge sheet from case archival memory 11, and lawyer's management devices 12 also can be transferred corresponding charge sheet from case archival memory 11.Being no matter the user entrusts the information of device 10 inputs or lawyer by the replenishing of 12 pairs of charge sheets of lawyer's management devices by network, all as the updated stored of charge sheet to case archival memory 11.
Better, can also comprise in device andentrust evaluator 14, for the user, the lawyer that service is provided is estimated.Can also comprise tracker 15 in device, tracker 15 connects case archival memory 11, for managerial personnel, case is carried out tracking enquiry.
The meritadvisory system 2 of the present embodiment comprisesuser end apparatus 20, call center 22 and lawyer's end device 24.User end apparatus 20 carries out communication by call center 22 and lawyer'send device 24.
User end apparatus 20 comprises user input unit 200, merit reading unit 202, merit commit unit 204.User input unit 200 is connected with the merit reading unit and is connected respectively merit commit unit 204.User input unit 200 is inputted merit (being used for the situation that the user submits new merit consulting to) for the user.Merit reading unit 202 reads merit (being used for the situation that the user seeks advice from again for the merit of having submitted to) from storage unit 222.
Better, merit modular unit (not shown) is set, for the merit input of user end apparatus provides template file inuser end apparatus 20.
Merit commit unit 204 is submitted to call center 22 with the merit of user's input or the merit that reads from storage unit 222.
Call center 22 comprises that search record unit 220, lawyer search unit 224, storage unit 222.Search record unit 220 connects merit commit unit 204, generates (being used for creating new merit search record) or upgrades search record (renewal on original merit search record).No matter being generate or upgrade, is all complete operation in storage unit 222.The lawyer searches unit 224 and searches idle lawyer and call out the lawyer who finds.If current do not have an idle lawyer, carry out information indicating by Tip element, for example the voice suggestion user is current does not have an idle lawyer, please wait for.
Lawyer'send device 24 comprises legal opinion's input block 240, knowledge base unit 242, legal opinion's commit unit 244, records updating block 246.
Knowledge base unit 242 storage law, rules and cases.Legal opinion's input block 240 is for the suggestion of lawyers' input for merit, and the content sources of wherein inputting suggestion can be from knowledge base unit 242.
Legal opinion's commit unit 244 connects legal opinion's input block 240, and the merit suggestion of inputting is returned touser end apparatus 20 by call center 22.Simultaneously, upgrade active user's search record by recording updating block 246.
Better, in call center 22, also be provided with and hang up inspection unit and the locking releasing unit that is connected with the hang-up inspection unit.Hang up inspection unit and check whether the user has action in Preset Time, if in Preset Time attonity be considered as hanging up, the lawyer who is automatically discharged current locking by the locking releasing unit attends a banquet, and carries out information indicating by Tip element.Hang up inspection unit and check also whether consulting finishes, if consultation process finishes also can be considered as hanging up, whether the automatic lawyer who discharges current locking in unit attends a banquet by locking.
In call center 22, statistic unit can also be set, in order to relevant information is added up, such as search record, consulting case etc.
The second embodiment in conjunction with the device of merit consulting and lawyer's trust
Fig. 2 shows the principle of the second embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention.See also Fig. 2, the device of the present embodiment comprises lawyer'sentrusting system 3 and meritadvisory system 4.
Lawyer'sentrusting system 3 of the present embodiment comprises that network trust device 30, case archival memory 31, lawyer's management devices 32, lawyer are from master selector 33, lawyer's recommended device 34.Wherein network entrusts device 30 to connect case archival memory 31 by network, and lawyer's management devices 32 also connects case archival memory 31 by network.
Network entrusts device 30 to receive the entrusted information that users fill in online, and comes the independent searching lawyer that contract by the lawyer from master selector 33, and gets in touch by communicator (not shown) and lawyer, after selecting the lawyer, this lawyer is carried out at wire tag.
In addition, the user can select required lawyer by lawyer's recommended device 34, lawyer's recommended device 34 comes Auto-matching whether qualified lawyer is arranged according to the condition of user's input, if any it being pushed in the current case of user, user and lawyer get in touch by communicator (not shown) and lawyer, after selected lawyer, this lawyer are carried out at wire tag.
Network entrusts device 30 can transfer corresponding charge sheet from case archival memory 31, and lawyer's management devices 32 also can be transferred corresponding charge sheet from case archival memory 31.Being no matter the user entrusts the information of device 30 inputs or lawyer by the replenishing of 32 pairs of charge sheets of lawyer's management devices by network, all as the updated stored of charge sheet to case archival memory 31.
Better, can also comprise in device and entrustevaluator 35, for the user, the lawyer that service is provided is estimated.Can also comprise tracker 36 in device, tracker 36 connects case archival memory 31, for managerial personnel, case is carried out tracking enquiry.
The merit advisory system of the present embodiment comprisesuser end apparatus 40,call center 42 and lawyer's end device 44.User end apparatus 40 carries out communication bycall center 42 and lawyer's end device 44.
User end apparatus 40 comprises user input unit 400, merit reading unit 402, merit commit unit 404, user's online communication unit 406.User input unit 400 is connected with the merit reading unit and is connected respectively merit commit unit 404.User input unit 400 is inputted merit (being used for the situation that the user submits new merit consulting to) for the user.Merit reading unit 402 reads merit (being used for the situation that the user seeks advice from again for the merit of having submitted to) from storage unit 422.User end apparatus 40 carries out online exchange by user's online communication unit 406 and lawyer's end device.
Better, the merit modular unit is set, for the merit input of user end apparatus provides template file inuser end apparatus 40.
Merit commit unit 404 is submitted to callcenter 42 with the merit of user's input or the merit that reads from storage unit 422.
Call center 42 comprises that search record unit 420, lawyer search single 424 yuan, storage unit 422.Search record unit 420 connects merit commit unit 404, generates (being used for creating new merit search record) or upgrades search record (renewal on original merit search record).No matter being generate or upgrade, is all complete operation in storage unit 422.The lawyer searches unit 424 and searches idle lawyer and call out the lawyer who finds.If current do not have an idle lawyer, carry out information indicating by Tip element, for example the voice suggestion user is current does not have an idle lawyer, please wait for.
Lawyer's end device 44 comprises legal opinion's input block 440, knowledge base unit 442, legal opinion's commit unit 444, records updating block 446, lawyer's online communication unit 448.
Knowledge base unit 442 storage law, rules and cases.Legal opinion's input block 440 is for the suggestion of lawyers' input for merit, and the content sources of wherein inputting suggestion can be from knowledge base unit 442.
Legal opinion's commit unit 446 connects legal opinion's input block 444, and the merit suggestion of inputting is returned touser end apparatus 40 by call center 42.Simultaneously, upgrade active user's search record by recording updating block 446.The lawyer carries out online exchange by lawyer's online communication unit 448 and user.
Better, incall center 42, also be provided with and hang up inspection unit and the locking releasing unit that is connected with the hang-up inspection unit.Hang up inspection unit and check whether the user has action in Preset Time, if in Preset Time attonity be considered as hanging up, the lawyer who is automatically discharged current locking by the locking releasing unit attends a banquet, and carries out information indicating by Tip element.Hang up inspection unit and check also whether consulting finishes, if consultation process finishes also can be considered as hanging up, whether the automatic lawyer who discharges current locking in unit attends a banquet by locking.
Incall center 42, statistic unit can also be set, in order to relevant information is added up, such as search record, consulting case etc.
The 3rd embodiment in conjunction with the device of merit consulting and lawyer's trust
Fig. 3 shows the principle of the 3rd embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention.See also Fig. 3, the device of the present embodiment comprises lawyer'sentrusting system 5 and meritadvisory system 6.
Lawyer'sentrusting system 5 of the present embodiment comprises that network trust device 50, case archival memory 51, lawyer's management devices 52, lawyer entrust device 55 from master selector 53, lawyer'srecommended device 54, phone.Wherein network entrusts device 50 to connect case archival memory 51 by network, and lawyer's management devices 52 also connects case archival memory 51 by network.
Network entrusts device 50 to receive the entrusted information that users fill in online, and comes the independent searching lawyer that contract by the lawyer from master selector 53, and gets in touch by communicator (not shown) and lawyer, after selecting the lawyer, this lawyer is carried out at wire tag.
In addition, the user can select required lawyer by lawyer'srecommended device 54, lawyer'srecommended device 54 comes Auto-matching whether qualified lawyer is arranged according to the condition of user's input, if any it being pushed in the current case of user, user and lawyer get in touch by communicator (not shown) and lawyer, after selected lawyer, this lawyer are carried out at wire tag.
Except above-mentioned network trust approach, can also entrust device 55 to realize entrusting by phone, phone entrusts device 55 to connect case archival memory 51, receives the case that the user entrusts by the phone approach, transfers corresponding charge sheet from case archival memory 51.
Network entrusts device 50 can transfer corresponding charge sheet from case archival memory 51, and lawyer's management devices 52 also can be transferred corresponding charge sheet from case archival memory 51.Being no matter the user entrusts the information of device 50 inputs or lawyer by the replenishing of 52 pairs of charge sheets of lawyer's management devices by network, all as the updated stored of charge sheet to case archival memory 51.
Better, can also comprise in device and entrust evaluator 56, for the user, the lawyer that service is provided is estimated.Can also comprise tracker 57 in device, tracker 57 connects case archival memory 51, for managerial personnel, case is carried out tracking enquiry.
Themerit advisory system 6 of the present embodiment comprisesuser end apparatus 60, call center 62 and lawyer's end device 64.User end apparatus 60 carries out communication by call center 62 and lawyer's end device 64.
User end apparatus 60 comprises user input unit 600, merit reading unit 602, merit commit unit 604.User input unit 600 is connected with the merit reading unit and is connected respectively merit commit unit 604.User input unit 600 is inputted merit (being used for the situation that the user submits new merit consulting to) for the user.Merit reading unit 602 reads merit (being used for the situation that the user seeks advice from again for the merit of having submitted to) from storage unit 622.
Better, the merit modular unit is set, for the merit input of user end apparatus provides template file inuser end apparatus 60.
Merit commit unit 604 is submitted to call center 62 with the merit of user's input or the merit that reads from storage unit 622.
Call center 62 comprises that search record unit 620, lawyer search single 624 yuan, storage unit 622.Search record unit 620 connects merit commit unit 604, generates (being used for creating new merit search record) or upgrades search record (renewal on original merit search record).No matter being generate or upgrade, is all complete operation in storage unit 622.The lawyer searches unit 624 and searches idle lawyer and call out the lawyer who finds.If current do not have an idle lawyer, carry out information indicating by Tip element, for example the voice suggestion user is current does not have an idle lawyer, please wait for.
Lawyer's end device 64 comprises legal opinion's input block 640, knowledge base unit 642, legal opinion's commit unit 644, rules knowledge output unit 645, case output unit 646, records updating block 647.
Knowledge base unit 642 storage law, rules and cases.Legal opinion's input block 640 is for the suggestion of lawyers' input for merit, and the content sources of wherein inputting suggestion can be from knowledge base unit 642.
Legal opinion's commit unit 644 connects legal opinion's input block 640, and the merit suggestion of inputting is returned touser end apparatus 60 by call center 62.Rules knowledge output unit 645 will be seeked advice from the relevant rules knowledge of merit (main contents come from knowledge base unit 642) and be outputed to user end apparatus 60.Case output unit 646 will be seeked advice from the relevant case of merit (main contents come from knowledge base unit 642) and be outputed to user end apparatus 60.Simultaneously, upgrade active user's search record by recording updating block 647.
Better, in call center 62, also be provided with and hang up inspection unit and the locking releasing unit that is connected with the hang-up inspection unit.Hang up inspection unit and check whether the user has action in Preset Time, if in Preset Time attonity be considered as hanging up, the lawyer who is automatically discharged current locking by the locking releasing unit attends a banquet, and carries out information indicating by Tip element.Hang up inspection unit and check also whether consulting finishes, if consultation process finishes also can be considered as hanging up, whether the automatic lawyer who discharges current locking in unit attends a banquet by locking.
In call center 62, statistic unit can also be set, in order to relevant information is added up, such as search record, consulting case etc.
The 4th embodiment in conjunction with the device of merit consulting and lawyer's trust
Fig. 4 shows the principle of the 4th embodiment of the device in conjunction with merit consulting and lawyer's trust of the present invention.See also Fig. 4, the device of the present embodiment comprises lawyer'sentrusting system 7 and meritadvisory system 8.
Lawyer'sentrusting system 7 of the present embodiment comprises that network trust device 70, case archival memory 71, lawyer's management devices 72, lawyer entrust device 75, law works management devices 76 from master selector 73, lawyer'srecommended device 74, phone.Wherein network entrusts device 70 to connect case archival memory 71 by network, and lawyer's management devices 72 also connects case archival memory 71 by network.
Network entrusts device 70 to receive the entrusted information that users fill in online, and comes the independent searching lawyer that contract by the lawyer from master selector 73, and gets in touch by communicator (not shown) and lawyer, after selecting the lawyer, this lawyer is carried out at wire tag.
In addition, the user can select required lawyer by lawyer'srecommended device 74, lawyer'srecommended device 74 comes Auto-matching whether qualified lawyer is arranged according to the condition of user's input, if any it being pushed in the current case of user, user and lawyer get in touch by communicator (not shown) and lawyer, after selected lawyer, this lawyer are carried out at wire tag.
Except above-mentioned network trust approach, can also entrust device 75 to realize entrusting by phone, phone entrusts device 75 to connect case archival memory 71, receives the case that the user entrusts by the phone approach, transfers corresponding charge sheet from case archival memory 71.
Network entrusts device 70 can transfer corresponding charge sheet from case archival memory 71, and lawyer's management devices 72 also can be transferred corresponding charge sheet from case archival memory 71.Being no matter the user entrusts the information of device 70 inputs or lawyer by the replenishing of 72 pairs of charge sheets of lawyer's management devices by network, all as the updated stored of charge sheet to case archival memory 71.Law works management devices 76 connects case archival memory 71, receives the instruction of law works input, transfers corresponding charge sheet from case archival memory 71.
Better, can also comprise in device and entrust evaluator 77, for the user, the lawyer that service is provided is estimated.Can also comprise tracker 78 in device, tracker 78 connects case archival memory 71, for managerial personnel, case is carried out tracking enquiry.
Themerit advisory system 8 of the present embodiment comprisesuser end apparatus 80,call center 82 and lawyer's end device 84.User end apparatus 80 carries out communication bycall center 82 and lawyer'send device 84.
User end apparatus 80 comprises user input unit 800, merit reading unit 802, merit commit unit 804, user's online communication unit 806.User input unit 800 is connected with the merit reading unit and is connected respectively merit commit unit 804.User input unit 800 is inputted merit (being used for the situation that the user submits new merit consulting to) for the user.Merit reading unit 802 reads merit (being used for the situation that the user seeks advice from again for the merit of having submitted to) from storage unit 822.User end apparatus 80 carries out online exchange by user's online communication unit 806 and lawyer'send device 84.
Better, the merit modular unit is set, for the merit input of user end apparatus provides template file inuser end apparatus 80.
Merit commit unit 804 is submitted to callcenter 82 with the merit of user's input or the merit that reads from storage unit 822.
Call center 82 comprises that search record unit 820, lawyer search unit 824, storage unit 822.Search record unit 820 connects merit commit unit 804, generates (being used for creating new merit search record) or upgrades search record (renewal on original merit search record).No matter being generate or upgrade, is all complete operation in storage unit 822.The lawyer searches unit 824 and searches idle lawyer and call out the lawyer who finds.If current do not have an idle lawyer, carry out information indicating by Tip element, for example the voice suggestion user is current does not have an idle lawyer, please wait for.
Lawyer'send device 84 comprises legal opinion's input block 840, knowledge base unit 842, legal opinion's commit unit 844, rules knowledge output unit 845, case output unit 846, records updating block 847, lawyer's online communication unit 848.
Knowledge base unit 842 storage law, rules and cases.Legal opinion's input block 840 is for the suggestion of lawyers' input for merit, and the content sources of wherein inputting suggestion can be from knowledge base unit 842.
Legal opinion's commit unit 844 connects legal opinion's input block 840, and the merit suggestion of inputting is returned touser end apparatus 80 by call center 82.Rules knowledge output unit 845 will be seeked advice from the relevant rules knowledge of merit (main contents from knowledge base unit 842) and be outputed to user end apparatus 80.Case output unit 846 will be seeked advice from the relevant case of merit (main contents from knowledge base unit 842) and be outputed to user end apparatus 80.Simultaneously, upgrade active user's search record by recording updating block 847.The lawyer carries out online exchange by lawyer's online communication unit 848 and user.
Better, incall center 82, also be provided with and hang up inspection unit and the locking releasing unit that is connected with the hang-up inspection unit.Hang up inspection unit and check whether the user has action in Preset Time, if in Preset Time attonity be considered as hanging up, the lawyer who is automatically discharged current locking by the locking releasing unit attends a banquet, and carries out information indicating by Tip element.Hang up inspection unit and check also whether consulting finishes, if consultation process finishes also can be considered as hanging up, whether the automatic lawyer who discharges current locking in unit attends a banquet by locking.
Incall center 82, statistic unit can also be set, in order to relevant information is added up, such as search record, consulting case etc.
Above-described embodiment is to provide to those of ordinary skills and realizes and use of the present invention, those of ordinary skills can be in the situation that do not break away from invention thought of the present invention, above-described embodiment is made various modifications or variation, thereby invention scope of the present invention do not limit by above-described embodiment, and should be the maximum magnitude that meets the inventive features that claims mention.