技术领域technical field
本发明涉及一种信用等级评价系统，尤其涉及一种电力客户信用等级评价系统。The invention relates to a credit rating evaluation system, in particular to a credit rating evaluation system for electric power customers.
背景技术Background technique
随着电力市场的快速发展，电力客户数量呈逐年增加趋势，截止到2012年8月，申请人所在地的电力客户已达到16.2万户。随着客户量的逐渐增大，出现了一些客户拖欠电费、违约用电等问题，加之营销部现有的营销稽查人员和现场检查人员数量相对较少，使得营销稽查的工作量和工作难度变得越来越大。对于营销稽查监控系统稽查出的“违约用电”用户和SG186系统中的“欠费并产生违约金”的这两类具有“不良”信用的用户，如何在“大营销”管理模式下积极有效的对这两类用户进行管理，遏制违约用电等行为的再次发生，同时有效降低电费回收风险是目前亟待解决的问题。为此，申请人所属供电公司营销部自主研发了“电力客户信用等级评价系统”，建立了完善的客户信用等级评估体系，对信用等级差的客户建立一个闭环的监管流程，最终达到降低营销管理风险的目的。With the rapid development of the electricity market, the number of electricity customers is increasing year by year. As of August 2012, the number of electricity customers in the applicant's location has reached 162,000. With the gradual increase in the number of customers, there have been problems such as some customers' arrears of electricity bills and breach of contract. In addition, the number of existing marketing inspectors and on-site inspectors in the marketing department is relatively small, which makes the workload and difficulty of marketing inspections change. getting bigger and bigger. How to be active and effective under the management mode of "big marketing" for the two types of users with "bad" credit identified by the marketing inspection and monitoring system as "default electricity consumption" users and "arrears of fees and incurring liquidated damages" in the SG186 system It is an urgent problem to be solved to manage these two types of users, curb the reoccurrence of behaviors such as breach of contract, and effectively reduce the risk of electricity charge recovery. To this end, the marketing department of the power supply company to which the applicant belongs independently developed the "Electricity Customer Credit Rating Evaluation System", established a complete customer credit rating evaluation system, and established a closed-loop supervision process for customers with poor credit ratings, ultimately reducing marketing management. purpose of the risk.
发明内容Contents of the invention
鉴于背景技术中存在的问题，本发明的目的在于提供一种电力客户信用等级评价系统，以便降低营销管理风险的目的，及时有效、有针对性地管理电力应用客户。In view of the problems existing in the background technology, the purpose of the present invention is to provide a credit rating system for electric power customers, in order to reduce marketing management risks and manage electric power application customers in a timely, effective and targeted manner.
鉴于此，本发明提供一种电力客户信用等级评价系统，该电力客户信用等级评价系统包括：主机、网络装置、数据总线、数据库和服务器群；所述主机通过所述网络装置、所述数据总线与所述数据库和所述服务器群连接；所述服务器群包括短信通知服务器、数据导入服务器、评价服务器和整改服务器；所述服务器群内的各个服务器通过数据总线加以连接并经由所述数据总线连接至所述数据库；所述数据导入服务器通过数据总线与SG186厂商连接，根据来自所述主机的指令将电力应用数据从所述SG186厂商导入所述数据库；所述评价服务器根据所述数据库中的不同电力应用客户的电力应用数据，提供不同电力应用客户的信用等级评分，按照电力应用客户与信用等级评分一一相对应的方式将数据存储到数据库；所述整改服务器根据所述评价服务器给出的电力应用客户的信用等级评分以及从所述数据库中调取出的该电力应用客户的电力应用数据，提供信用不良的电力应用客户的整改计划；所述短信通知服务器根据通过数据总线传送来的所述主机的指令，从所述数据库中调取信用不良的电力应用客户的信用等级分和整改计划发送给所述指令中指定的通知对象。In view of this, the present invention provides a kind of electric power customer credit grade evaluation system, this electric power customer credit grade evaluation system comprises: host computer, network device, data bus, database and server group; Connect with the database and the server group; the server group includes a short message notification server, data import server, evaluation server and rectification server; each server in the server group is connected by a data bus and connected via the data bus to the database; the data import server is connected to the SG186 manufacturer through the data bus, and imports the power application data from the SG186 manufacturer into the database according to the instructions from the host; The power application data of power application customers provides credit rating scores of different power application customers, and stores the data in the database in a one-to-one correspondence between power application customers and credit rating scores; The credit rating score of the electric power application customer and the electric power application data of the electric power application customer retrieved from the database provide a rectification plan for the electric power application customer with bad credit; the short message notifies the server to According to the instructions of the host computer, the credit grades and rectification plans of power application customers with bad credit are retrieved from the database and sent to the notification objects specified in the instructions.
在如上所述的电力客户信用等级评价系统，优选：所述服务器群还包括查询服务器，该查询服务器通过数据总线与所述数据库连接；所述电力客户信用等级评价系统的管理人员通过所述主机输入电力应用客户的客户代码后，通过该查询服务器从所述数据库中查询该电力应用客户的信用等级评分。In the electric power customer credit rating evaluation system as described above, preferably: the server group also includes a query server, which is connected to the database through a data bus; After inputting the customer code of the electric power application customer, the credit rating score of the electric power application customer is inquired from the database through the inquiry server.
在如上所述的电力客户信用等级评价系统，优选：所述短信通知服务器是短信猫。In the electric power customer credit rating evaluation system described above, preferably: the short message notification server is a short message modem.
本系统实现了与SG186系统、手机短信服务的完美结合，不但可直接链接到SG186系统中查看客户的详细信息，而且可以手机短信方式及时通知下一环节的工作人员开展工作This system realizes the perfect combination with SG186 system and mobile phone SMS service, not only can directly link to SG186 system to view the detailed information of customers, but also can notify the staff in the next link to start work in time by means of mobile phone text messages
附图说明Description of drawings
图1示出本发明的电力客户信用等级评价系统的基本框架结构示意图。Fig. 1 shows a schematic diagram of the basic frame structure of the power customer credit rating evaluation system of the present invention.
具体实施方式Detailed ways
本发明的电力客户信用等级评价系统包括：主机、网络装置、数据总线、数据库、短信通知服务器；数据导入服务器；评价服务器；整改服务器和查询服务器。所述主机通过网络装置、数据总线与数据库以及上述各个服务器加以连接。其中，短信通知服务器；评价服务器；整改服务器和查询服务器通过数据总线加以连接。数据导入服务器通过数据线连接在数据库与SG186厂商之间，并通过网络装置连接到主机，根据来自主机的指令进行有关数据从SG186厂商到数据库的导入。The power customer credit rating evaluation system of the present invention includes: a host, a network device, a data bus, a database, a short message notification server; a data import server; an evaluation server; a rectification server and a query server. The host is connected through a network device, a data bus, a database, and the above-mentioned servers. Among them, the short message notification server; the evaluation server; the rectification server and the query server are connected through the data bus. The data import server is connected between the database and the SG186 manufacturer through the data line, and connected to the host computer through the network device, and imports relevant data from the SG186 manufacturer to the database according to the instructions from the host computer.
短信通知服务器；评价服务器；整改服务器、查询服务器以及数据导入服务器构成服务器群。该服务器群是处理部件的搭载平台，按照预置的程序逻辑执行各自的业务处理步骤。SMS notification server; evaluation server; rectification server, query server and data import server form a server group. The server group is a platform for carrying processing components, and executes respective business processing steps according to preset program logic.
主机是管理人员的操作平台，是一种用户交互界面，管理人员通过主机填写数据、提交业务处理请求，接受和显示处理的结果。并且主机的工作处理请求借助于网络装置和数据总线与各个服务器加以连接，将工作处理请求通过数据总线分发给各个服务器，并通过数据总线把处理结果传输到主机。The host computer is an operation platform for managers, and is a user interaction interface. Managers fill in data, submit business processing requests, and receive and display processing results through the host computer. And the work processing request of the host computer is connected with each server by means of the network device and the data bus, the work processing request is distributed to each server through the data bus, and the processing result is transmitted to the host computer through the data bus.
网络装置是用来连接服务器群和主机的部件，网网络装置通过数据总线完成服务器群的各个服务器、数据库和主机间的指令传送与数据传输。网络装置可以选择公网（比如互联网）、局域网（单位内部的专用网络）等形式来实现。The network device is a component used to connect the server group and the host computer. The network device completes the command transmission and data transmission among the servers, databases and host computers of the server group through the data bus. The network device can be implemented in the form of a public network (such as the Internet), a local area network (a private network within the unit), and the like.
数据总线是连接服务器群内各个服务器的部件，数据总线提供了标准化的信息传输通道和接口，各个服务器通过数据总线来交换数据调用对方的处理逻辑、从数据库中提取数据、向数据库中存储数据。The data bus is a component that connects each server in the server group. The data bus provides a standardized information transmission channel and interface. Each server exchanges data through the data bus to call the processing logic of the other party, extract data from the database, and store data in the database.
数据库是各个服务器进行存储信息的部件，各个服务器通过数据总线实现对数据库的访问。The database is a component for each server to store information, and each server implements access to the database through a data bus.
数据导入服务器通过导线从SG186厂商那儿将电力应用客户的电力使用情况、月度缴费情况、年度缴费情况、电力欠费情况等电力公司管理人员重点关注的数据导入数据库中，以供后述的服务器根据这些数据确定客户的信用等级。The data import server imports the data that the management personnel of the power company pay attention to, such as the power usage of the power application customers, the monthly payment status, the annual payment status, and the power arrears status, from the SG186 manufacturer into the database for the server described later. These data determine the customer's credit rating.
评价服务器根据数据库中的数据（客户电费的年度、月度缴纳情况），确定不同电力应用客户的信用等级评分，按照客户与信用等级评分一一相对应的方式将数据存储到数据库。Based on the data in the database (annual and monthly payment of electricity bills by customers), the evaluation server determines the credit ratings of different power application customers, and stores the data in the database in a one-to-one correspondence between customers and credit ratings.
整改服务器，该服务器主要是参考评价服务器给出的不同客户的信用等级评分，同时从数据库中调取出电力应用客户的年度、月度电费缴纳情况，制定信用不良的电力应用客户的年度或者月度整改计划，即采取何种方式使得电力应用客户的电费缴纳情况达到合格级别；而且该服务器还能够根据电力应用客户收到短信通知后的电费缴纳情况确定电力应用客户的整改结果，并生成相应的代码（比如整改失败、整改合格、整改优秀等的对应代码）并与电力应用客户代码一一对应地存入到数据库中。Rectification server, the server mainly refers to the credit rating scores of different customers given by the evaluation server, and at the same time retrieves the annual and monthly electricity fee payment status of power application customers from the database, and formulates annual or monthly rectification of power application customers with bad credit Plan, that is, what method is adopted to make the payment of electricity bills of electric power application customers reach a qualified level; and the server can also determine the rectification results of electric power application customers according to the electricity bill payment status of electric power application customers after receiving SMS notifications, and generate corresponding codes (such as the corresponding codes of rectification failure, rectification qualified, rectification excellent, etc.) and stored in the database in one-to-one correspondence with the power application customer code.
查询服务器，输入不同的客户代码，从数据库中查询到所关心用户的信用等级评价结果，也可以查询到有关负责人员针对该客户制定的整改措施以及完成情况。Query the server, enter different customer codes, query the credit rating evaluation results of the concerned users from the database, and also query the rectification measures formulated by the relevant responsible personnel for the customer and the completion status.
短信通知服务器通过数据总线接受主机的指令，从数据库或者评价服务器中调取电力应用客户的信用等级评价或者从整改服务器（也可以是数据库）中调用客户的整改计划或者整改结果，根据主机发送来的通知对象，将上述调用的信用等级评价或者整改计划或者整改结果发送给上述通知对象。上述通知对象是电力应用客户时，该客户就会知道自己是否按照规定缴纳电费了、使用了多少电力等数据，如果是负责监管客户的监管人员，他就知道针对特定的电力应用客户的整改计划从而知道如何去进行有效监管，并最终得到整改结果。The SMS notifies the server to accept the instructions of the host through the data bus, and retrieves the credit rating evaluation of the power application customer from the database or the evaluation server, or calls the customer's rectification plan or rectification result from the rectification server (it can also be a database), according to the information sent by the host. The notification object, and send the credit rating evaluation or rectification plan or rectification result of the above-mentioned call to the above-mentioned notification object. When the object of the above notification is a power application customer, the customer will know whether he has paid the electricity fee in accordance with the regulations, how much electricity he has used, and other data. If he is a supervisor responsible for supervising the customer, he will know the rectification plan for the specific power application customer So as to know how to carry out effective supervision, and finally get the result of rectification.
作为短信通知服务器，可以是短信猫，由此实现短信的发送功能。As a short message notification server, it may be a short message modem, thereby realizing the function of sending short messages.
短信猫是一种基于无线GSM技术的MODEM，是一种内嵌GSM无线通信模块，插入移动运营商的手机SIM卡，可以与移动运营商的短信中心建立无线连接，通过与PC的连接可以实现计算机控制应用系统实现自由的短信收发。SMS modem is a MODEM based on wireless GSM technology. It is a built-in GSM wireless communication module. It can be inserted into the mobile phone SIM card of the mobile operator to establish a wireless connection with the SMS center of the mobile operator. It can be realized through the connection with the PC. The computer-controlled application system realizes the free sending and receiving of short messages.
本系统可根据SG186厂的数据，对电力应用用户的法律信用、商资信用等进行综合评价，评出用户的信用等级。根据用户的信用等级，由相关部门对信用等级差的用户自定整改（或预防）措施，并对整改结果进行登记、归档，从而实现了客户信用等级评价的闭环管理。According to the data of SG186 factory, this system can comprehensively evaluate the legal credit and commercial credit of power application users, and evaluate the user's credit rating. According to the user's credit rating, the relevant departments will determine the rectification (or prevention) measures for users with poor credit ratings, and register and archive the rectification results, thus realizing the closed-loop management of customer credit rating evaluation.
本系统实现了与SG186的完美结合，可以直接链接到SG186系统中查看客户的详细信息。This system realizes the perfect combination with SG186, and can be directly linked to SG186 system to check the detailed information of customers.
具有手机短信发送功能，可以以手机短信方式及时通知下一环节的工作人员开展工作。It has the function of sending short messages on mobile phones, and can promptly notify the staff in the next link to start work by means of short messages on mobile phones.
由技术常识可知，本发明可以通过其它的不脱离其精神实质或必要特征的实施方案来实现。因此，上述公开的实施方案，就各方面而言，都只是举例说明，并不是仅有的。所有在本发明范围内或在等同于本发明的范围内的改变均被本发明包含。It can be known from common technical knowledge that the present invention can be realized through other embodiments without departing from its spirit or essential features. Accordingly, the above-disclosed embodiments are, in all respects, illustrative and not exclusive. All changes within the scope of the present invention or within the scope equivalent to the present invention are embraced by the present invention.
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210585807.7ACN103123714B (en) | 2012-12-27 | 2012-12-27 | Electric Power Customer Credit Rank Appraisal system |
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210585807.7ACN103123714B (en) | 2012-12-27 | 2012-12-27 | Electric Power Customer Credit Rank Appraisal system |
| Publication Number | Publication Date |
|---|---|
| CN103123714A CN103123714A (en) | 2013-05-29 |
| CN103123714Btrue CN103123714B (en) | 2015-10-21 |
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210585807.7AActiveCN103123714B (en) | 2012-12-27 | 2012-12-27 | Electric Power Customer Credit Rank Appraisal system |
| Country | Link |
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| CN (1) | CN103123714B (en) |
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