CN102663845A - Self-service consignment and check-in machine for passengers - Google Patents
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Abstract
Translated fromChinese
Description
Translated fromChinese技术领域technical field
本发明属于民航技术领域，特别是涉及一种旅客自助托运值机系统。The invention belongs to the technical field of civil aviation, in particular to a passenger self-check-in check-in system.
背景技术Background technique
行李托运服务已经成为航空公司进一步发展自助值机服务的主要制约和瓶颈。自助值机最早是针对无托运行李旅客来设计的，带有行李的旅客一般都到柜台办理。但是随着当前航空空防形势的逐渐严峻和相关法规对手提行李限制的日益严格，大量的商务旅客也需要托运至少一件行李。自助值机简便易行，使旅客能够很快获得登机牌，但又要花费大量时间重新排队等待行李托运。所以，解决行李的自助服务问题，则成为了目前自助服务面临的最大挑战。Baggage check-in service has become the main restriction and bottleneck for airlines to further develop self-service check-in service. Self-service check-in machines were originally designed for passengers without checked luggage. Passengers with luggage usually go to the counter to check in. However, as the current aviation and air defense situation is becoming increasingly severe and relevant laws and regulations are increasingly restricting carry-on luggage, a large number of business travelers also need to check in at least one piece of luggage. Self-service check-in is simple and easy, allowing passengers to quickly get their boarding pass, but spend a lot of time re-queuing and waiting for luggage to be checked. Therefore, solving the self-service problem of luggage has become the biggest challenge for self-service at present.
目前，世界上只有极少数航空公司可以为旅客提供自助行李托运服务。Currently, only a handful of airlines in the world can provide passengers with self-service baggage drop services.
在荷兰阿姆斯特丹史基浦国际机场，从2008年7月开始进行行李自助系统check in测试。新西兰航空公司已经将奥克兰机场的14个自助登机服务亭换成了30个安有RFID读写器的全自助值机系统。该系统在自动打印登机牌的同时也会随即打印出行李标签，乘客可以将行李标签贴在他们随身携带的行李上，再把行李放在传送带上，之后进入候机室或登机门，这样不仅加速了行李托运的处理，而且准确率也提高了。At the Schiphol International Airport in Amsterdam, the Netherlands, the baggage self-service system check-in test began in July 2008. Air New Zealand has replaced 14 self-check-in kiosks at Auckland Airport with 30 fully self-check-in systems equipped with RFID readers. The system automatically prints out the luggage tags at the same time as the boarding pass. Passengers can attach the luggage tags to their carry-on luggage, put the luggage on the conveyor belt, and then enter the waiting room or boarding gate. This not only speeds up the baggage handling process, but also improves accuracy.
国航在参考了世界主流航空公司成功经验的基础上，提供的自助行李托运服务完全符合国际航空运输协会(IATA)标准，填补了中国没有此项服务的空白，而首都机场先进的系统也使国航的这项服务能够稳定运行。其具体使用流程是，旅客在自助乘机登记机器(CUSS机)上办理乘机手续时输入托运行李件数，即可在打印出登机牌的同时获得行李牌拴挂联，然后旅客将行李牌拴挂在托运行李上，之后到人工行李交运柜台进行交运，这个过程大约需要40秒。经测算，自助托运行李在这一“托运”环节平均每人仅需17秒，比传统柜台办理登记和托运手续少用了40秒，大大减少了旅客的等候时间。虽然该项服务在很大范围内提高了行李托运的效率，但仍然需要人工干预。On the basis of referring to the successful experience of the world's mainstream airlines, Air China provides a self-service baggage check service that fully complies with the standards of the International Air Transport Association (IATA), filling the gap that China does not have this service, and the advanced system of the Capital Airport also enables Air China The service is running stably. The specific usage process is that the passenger enters the number of pieces of checked luggage when checking in at the self-service check-in machine (CUSS machine), and then prints out the boarding pass and obtains a luggage tag attachment, and then the passenger attaches the luggage tag On the checked baggage, then go to the manual baggage drop-off counter for check-in. This process takes about 40 seconds. According to calculations, the self-service luggage check-in takes only 17 seconds per person on average, which is 40 seconds less than the traditional check-in and check-in procedures, which greatly reduces the waiting time of passengers. While the service has greatly improved the efficiency of bag drop, it still requires human intervention.
另外，本申请人于2010年11月29日提交了一份名称为自助行李托运系统及其控制方法，申请号为201010562979.3的发明专利申请，但是在使用过程中发现，上述自助行李托运系统的缺点是其为分体式的，即打印登机牌、行李标签柜台和行李投放系统是分开的，且不能兼容现有机场的人工行李托运系统。In addition, on November 29, 2010, the applicant submitted an invention patent application titled self-service baggage check-in system and its control method, application number 201010562979.3. The reason is that it is split, that is, the boarding pass printing, baggage tag counter and baggage drop-off system are separate, and it is not compatible with the existing manual baggage drop-off system at the airport.
因此，从上述情况来看，自助值机服务还未真正实现完全自助，自助行李托运的条件有诸多限制，且仍然需要工作人员的参与，同时办理过程有待进一步的简化。Therefore, judging from the above situation, the self-service check-in service has not really realized complete self-service, and the conditions for self-service baggage drop-off have many restrictions, and the participation of staff is still required, and the handling process needs to be further simplified.
发明内容Contents of the invention
为了解决上述问题，本发明的目的在于提供一种能够脱离人工干预或尽可能少的人工干预的旅客自助托运值机系统。In order to solve the above problems, the object of the present invention is to provide a passenger self-service check-in system that can be separated from manual intervention or with as little manual intervention as possible.
为了达到上述目的，本发明提供的旅客自助托运值机系统包括行李检测箱体以及安装在行李检测箱体上且彼此相连的主机系统、人机交互系统、传输系统、检测系统、通信系统及人工/自助切换系统；其中行李检测箱体的前部为前后端形成有开口的框架式结构，并且后部设有相对垂直设置的两侧板。In order to achieve the above purpose, the passenger self-check-in check-in system provided by the present invention includes a luggage inspection box and a host system installed on the luggage inspection box and connected to each other, a human-computer interaction system, a transmission system, a detection system, a communication system and a manual check-in system. /Self-service switching system; the front part of the luggage detection box is a frame structure with openings at the front and rear ends, and the rear part is provided with relatively vertical side panels.
所述的主机系统采用嵌入式工业计算机作为主控计算机，安装在行李检测箱体的内部。The host system uses an embedded industrial computer as the main control computer, and is installed inside the baggage detection box.
所述的人机交互系统与主机系统相连，安装在行李检测箱体的前部上端，由触摸显示屏、登机牌打印机、行李标签打印机、身份证识别扫描器和护照识读扫描器组成。The human-computer interaction system is connected with the host system, installed on the upper front of the luggage inspection box, and consists of a touch screen, a boarding pass printer, a luggage tag printer, an ID card recognition scanner and a passport recognition scanner.
所述的传输系统与主机系统相连，由一段传输皮带、二段传输皮带、一段传输皮带控制电机和二段传输皮带控制电机组成；其中一段传输皮带水平设置在行李检测箱体的前部下部；二段传输皮带以与一段传输皮带相接的方式水平设置在一段传输皮带的后方，并且位于行李检测箱体后部两侧板之间；一段传输皮带控制电机安装在一段传输皮带的后端一侧，用于驱动一段传输皮带；二段传输皮带控制电机安装在二段传输皮带的后端一侧，用于驱动二段传输皮带。The transmission system is connected with the host system and consists of a transmission belt section, a
所述的检测系统与主机系统相连，主要包括行李尺寸超规检测系统、行李重量自动采集系统和复合标签识别系统；其中行李尺寸超规检测系统由限高门、行李放入检测传感器和限长光电门组成；限高门为行李检测箱体前端面上位于一段传输皮带上方的部位；行李放入检测传感器由1对相对设置在行李检测箱体上两侧板前部上端的反射式光电开关组成；限长光电门由若干个沿垂直方向相隔距离设置在限高门后侧的行李检测箱体前部两内侧面上的反射式光电开关组成；行李重量自动采集系统位于一段传输皮带下方，由压力应变传感器和A/D转换模块组成，其中A/D转换模块与主机系统相连；复合标签识别系统位于行李检测箱体的内部，由RFID识读器和条形码扫描系统构成。The detection system is connected with the host system, and mainly includes a baggage size oversize detection system, a baggage weight automatic collection system and a composite label identification system; wherein the baggage size oversize detection system consists of a height limit door, a baggage insertion detection sensor and a length limit Composed of photoelectric gates; the height-limiting gate is the part located above a section of the conveyor belt on the front end of the luggage detection box; the luggage insertion detection sensor consists of a pair of reflective photoelectric switches that are relatively arranged on the front upper ends of the two sides of the luggage detection box ; The length-limiting photoelectric door is composed of several reflective photoelectric switches arranged on the two inner sides of the front part of the luggage detection box at the rear side of the height-limiting door at intervals along the vertical direction; It consists of a pressure strain sensor and an A/D conversion module, in which the A/D conversion module is connected to the host system; the composite label identification system is located inside the luggage detection box and consists of an RFID reader and a barcode scanning system.
所述的通信系统与主机系统相连，主要用于实现外部计算机与主机系统的通信和主机系统与射频识别系统之间的数据交互。The communication system is connected with the host system, and is mainly used to realize the communication between the external computer and the host system and the data exchange between the host system and the radio frequency identification system.
所述的人工/自助切换系统与主机系统相连，安装在行李检测箱体上，用来实现行李人工托运和自助托运的切换。The manual/self-service switching system is connected with the host system and installed on the luggage detection box to realize the switching between manual luggage check-in and self-service check-in.
所述的旅客自助托运值机系统还包括多对相对设置在行李检测箱体上两侧板中后部上端的反射式光电开关，用于判断二段传输皮带上是否暂存有行李。The passenger self-check-in check-in system also includes multiple pairs of reflective photoelectric switches relatively arranged on the middle and rear upper ends of the two side panels on the luggage detection box, for judging whether there is luggage temporarily stored on the second-stage transmission belt.
本发明提供的旅客自助托运值机系统能够兼容现有人工值机系统和人工行李托运系统，并将传统值机功能和行李托运功能集成一体，旨在简化乘机程序，减少排队时间，最终目标是能够以更简洁快速的方式服务旅客出行，提高服务效率。The passenger self-service check-in check-in system provided by the present invention is compatible with the existing manual check-in system and the manual baggage check-in system, and integrates the traditional check-in function and the luggage check-in function, aiming at simplifying the boarding procedure and reducing the queuing time. The ultimate goal is It can serve passengers in a simpler and faster way and improve service efficiency.
另外，使用自助服务渠道，能够增加旅客数量，减少整体成本，能够在不增加工作人员的前提下提高值机速度和能力，可以增加客户满意程度和信任度，并与国际标准接轨。有益效果主要有以下两点：In addition, the use of self-service channels can increase the number of passengers, reduce overall costs, increase the speed and capacity of check-in without increasing staff, increase customer satisfaction and trust, and be in line with international standards. Beneficial effects mainly contain the following two points:
●经济效益：●Economic benefits:
本旅客自助托运值机系统提供一种高效，自助的服务方式，简化了乘机程序，缩短了旅客的排队时间，最终节约了人力成本，增大了客流量，给航空公司及机场带来了客观的经济效益。This passenger self-service check-in system provides an efficient and self-service method, which simplifies the boarding procedure, shortens the queuing time of passengers, ultimately saves labor costs, increases passenger flow, and brings objective benefits to airlines and airports. economic benefits.
另一方面，人性化的服务是未来服务行业的趋势，而自助服务是实现人性化服务的重要手段。本系统因其先进的技术性、人性化的设计理念以及在科技强国的社会需求的背景下，在国内外各大机场应用前景非常广阔。On the other hand, humanized service is the trend of the service industry in the future, and self-service is an important means to realize humanized service. Due to its advanced technology, humanized design concept and the background of social needs of a country with a strong science and technology, this system has a very broad application prospect in major airports at home and abroad.
●社会效益●Social benefits
旅客自助托运值机系统的应用可以改善旅客乘机环境、改善旅客的出行体验、提高机场服务质量、展示民航科技水平，具有广泛的社会效益。The application of the passenger self-check-in check-in system can improve the passenger boarding environment, improve the travel experience of passengers, improve the service quality of the airport, and demonstrate the level of civil aviation technology, which has extensive social benefits.
本系统的研制使得机场朝着更加人性化，智能化的方向迈出一大步，为未来机场的运营模式和乘客的乘机流程进行了新的尝试和探索。The development of this system makes the airport take a big step towards a more humane and intelligent direction, and makes new attempts and explorations for the future airport operation mode and passenger boarding process.
附图说明Description of drawings
图1为本发明提供的旅客自助托运值机系统结构立体图。Fig. 1 is a perspective view of the structure of the passenger self-check-in check-in system provided by the present invention.
图2为本发明提供的旅客自助托运值机系统中部分部件构成框图。Fig. 2 is a block diagram of some components in the self-check-in system for passengers provided by the present invention.
图3为本发明提供的旅客自助托运值机系统自助值机过程流程图。Fig. 3 is a flow chart of the self-service check-in process of the passenger self-check-in check-in system provided by the present invention.
具体实施方式Detailed ways
下面结合附图和具体实施例对本发明提供的旅客自助托运值机系统进行详细说明。The passenger self-check-in check-in system provided by the present invention will be described in detail below in conjunction with the accompanying drawings and specific embodiments.
如图1、图2所示，本发明提供的旅客自助托运值机系统包括行李检测箱体9以及安装在行李检测箱体9上且彼此相连的主机系统16、人机交互系统17、传输系统18、检测系统19、通信系统20及人工/自助切换系统21；其中行李检测箱体9的前部为前后端形成有开口的框架式结构，并且后部设有相对垂直设置的两侧板22。As shown in Figures 1 and 2, the passenger self-check-in check-in system provided by the present invention includes a luggage detection box 9 and a
所述的主机系统16采用嵌入式工业计算机作为主控计算机，安装在行李检测箱体9的内部，用于完成行李尺寸的超规判断、行李重量的采集与处理、行李复合标签的识别、传输皮带的控制、人机交互及硬件设备自检等操作。The
所述的人机交互系统17与主机系统16相连，安装在行李检测箱体9的前部上端，由触摸显示屏10、登机牌打印机8、行李标签打印机7、身份证识别扫描器11和护照识读扫描器12组成。旅客通过在触摸显示屏10上的人机交互方式可完成身份验证、行李件数选择、打印登机牌和行李标签等操作。The human-
所述的传输系统18与主机系统16相连，由一段传输皮带15、二段传输皮带6、一段传输皮带控制电机3和二段传输皮带控制电机5组成；其中一段传输皮带15水平设置在行李检测箱体9的前部下部；二段传输皮带6以与一段传输皮带15相接的方式水平设置在一段传输皮带15的后方，并且位于行李检测箱体9后部两侧板22之间；一段传输皮带控制电机3安装在一段传输皮带15的后端一侧，用于驱动一段传输皮带15；二段传输皮带控制电机5安装在二段传输皮带6的后端一侧，用于驱动二段传输皮带6。The
所述的检测系统19与主机系统16相连，主要包括行李尺寸超规检测系统、行李重量自动采集系统和复合标签识别系统；其中行李尺寸超规检测系统由限高门14、行李放入检测传感器2和限长光电门13组成；限高门14为行李检测箱体9前端面上位于一段传输皮带15上方的部位，是旅客自助托运值机系统的行李入口，同时用于限制行李的宽度和高度；行李放入检测传感器2由1对相对设置在行李检测箱体9上两侧板22前部上端的反射式光电开关组成，当旅客把行李放入一段传输皮带15上时，该传感器组将此信息传输给主机系统16；限长光电门13由若干个沿垂直方向相隔距离设置在限高门14后侧的行李检测箱体9前部两内侧面上的反射式光电开关组成，由此组成一个简易光栅，用于行李长度超规检测；行李重量自动采集系统位于一段传输皮带15下方，由压力应变传感器和A/D转换模块组成，其中A/D转换模块与主机系统16相连，用于测量行李的重量；复合标签识别系统位于行李检测箱体9的内部，由RFID识读器和条形码扫描系统构成，用于识别嵌入有RFID芯片的行李条形码标签。The
所述的通信系统20与主机系统16相连，主要用于实现外部计算机与主机系统的通信和主机系统与射频识别系统(RFID)之间的数据交互，主机系统16和射频识别系统均通过有线网与交换机相连，以实现主机系统16和射频识别系统之间的通讯，该方式保证了通讯的速度和效率。交换机与专用网通过网线相连，从而实现外部计算机与主机系统16之间的通信。The
所述的人工/自助切换系统1与主机系统16相连，安装在行李检测箱体9上，用来实现行李人工托运和自助托运的切换，使本发明提供的旅客自助托运值机系统能够兼容现有机场的人工行李托运系统，大大降低了改造成本和难度。The manual/self-service switching system 1 is connected to the
所述的旅客自助托运值机系统还包括多对相对设置在行李检测箱体9上两侧板22中后部上端的反射式光电开关，用于判断二段传输皮带6上是否暂存有行李。The passenger self-service check-in check-in system also includes multiple pairs of reflective photoelectric switches relatively arranged on the upper end of the rear part of the two
下面结合图3说明本发明提供的旅客自助托运值机系统在全自助工作模式下的工作过程。首先，旅客在身份证识别扫描器11或护照识读扫描器12上使用身份证或护照进行身份验证，然后通过触摸显示屏10提交请求，并通过行李标签打印机7打印出行李标签，然后根据触摸显示屏10上的提示信息将行李标签贴到行李上，之后将贴好标签的行李放在一段传输皮带15上，并在触摸显示屏10上点击行李已放入按钮，这时行李将自动进入行李检测箱体9内部的行李检测区域内。当限长光电门13检测到有行李进入一段传输皮带15时，在主机系统16的控制下，一段传输皮带控制电机3将转动，从而带动一段传输皮带15和行李前行，当行李放入检测传感器2有信号时，说明行李已到达检测区，此时一段传输皮带控制电机3停止转动。行李在检测区内将接受行李尺寸超规检测系统、行李重量自动采集系统和复合标签识别系统对其尺寸、重量的检测及标签的扫描识别，然后主机系统16将判别行李检测信息是否符合航空公司及民航局行李规范要求，如果符合要求，触摸显示屏10上将显示出行李检测结果信息，以等待旅客进行确认或取消托运等操作，等旅客确认后，一段传输皮带控制电机3将继续转动，从而将行李运送到二段传输皮带6上，并准备进入行李分拣系统；若不符合要求，一段传输皮带控制电机3将倒转，将行李退出，并提示旅客。如果旅客要托运第2件行李，则第1件行李检测完成后，自动传送到二段传输皮带6上暂存，行李位置检测传感器4可以判断二段传输皮带6上是否暂存有行李，待第2件行李检测完成并符合规范、旅客确认完成后，2件行李一同进入行李分拣系统。2件行李托运时，如果其中有1件行李不合格，则2件行李都将退出，并提示旅客退出的原因，旅客可以选择重新尝试，也可以到人工值机柜台进行办理。The working process of the passenger self-check-in check-in system provided by the present invention in the full self-service mode will be described below with reference to FIG. 3 . First, the passenger uses the ID card or passport for identity verification on the ID
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