技术领域technical field
本发明涉及一种电网服务系统及其申请方法,特别是一种申请录入系统及其申请方法。The invention relates to a grid service system and an application method thereof, in particular to an application entry system and an application method thereof.
背景技术Background technique
目前电网新用户录入工作一般由工作人员通过电脑登记完成,当有新客户发出申请时,工作人员记录客户相关信息并保存在电脑里,之后将申请文件发给后续处理部门跟进,其不足在于:电网各部门之间沟通不足,没有相应的监督人员,监督人员也无法对每件申请进行实时跟踪,客户申请容易出现滞留情况,对于客户来说申请进入什么步骤完全不知道,电网工作效率低下,无法给客户满意的服务。At present, the entry of new users of the power grid is generally completed by the staff through computer registration. When a new customer sends an application, the staff records the relevant information of the customer and saves it in the computer, and then sends the application file to the follow-up processing department for follow-up. The disadvantage is that : Insufficient communication between various departments of the power grid. There is no corresponding supervisor, and the supervisor cannot track each application in real time. Customer applications are prone to stranded situations. Customers do not know what steps to apply for, and the work efficiency of the power grid is low. , unable to provide satisfactory service to customers.
发明内容Contents of the invention
本发明的一个目的就是提供一种电网录入申请系统,它让信息在第一时间反馈予下一步处理人,并且做到责任清析明了,业扩工作各环节存在的问题、及时地反应致监督人员。让业扩报装业主实时掌握工程实施动态。One purpose of the present invention is to provide a power grid input application system, which allows information to be fed back to the next processor at the first time, and the responsibility is clear and clear, and the problems existing in each link of the business expansion work are promptly reflected to the supervision personnel. Let the owner of the business expansion report and installation grasp the project implementation dynamics in real time.
本发明的目的是通过这样的技术方案实现的,它包括有系统管理子系统、系统定义子系统、业扩管理子系统、警示监督子系统和短信子系统,The purpose of the present invention is achieved by such a technical solution, which includes a system management subsystem, a system definition subsystem, an industry expansion management subsystem, a warning supervision subsystem and a short message subsystem,
系统管理子系统,管理在网客户用电资料和工作人员资料,工作人员通过系统管理子系统申请管理员资格,并为工作人员分配相应管理权限,记录工作人员的工作日志;The system management subsystem manages the electricity consumption data of online customers and staff information. The staff applies for administrator qualifications through the system management subsystem, assigns corresponding management rights to the staff, and records the work logs of the staff;
系统定义子系统,具有权限的管理员通过该系统定义新办客户的申请流程和在网客户的资费管理,并定义新办客户申请流程的工作时限;The system defines the subsystem, through which administrators with authority define the application process of new customers and the fee management of online customers, and define the working time limit of the application process of new customers;
业扩管理子系统,新办客户向该子系统申请录入成为在网客户,按照系统规定的流程进行办理,每完成一步流程则在该子系统上进行登记,对客户申请流程进行监督;Business expansion management subsystem, new customers apply to this subsystem to be entered as online customers, and handle it according to the procedures stipulated by the system. After completing each step of the process, they will register on this subsystem and supervise the customer application process;
警示监督子系统,为业扩管理子系统中每个流程步骤进行时限监督,当新办客户在某一步骤所耗时间超过系统定义子系统所定义的工作时限,则主动发出报警,提醒监管人员进行处理;The warning and supervision subsystem conducts time limit supervision for each process step in the business expansion management subsystem. When the time spent by a new customer on a certain step exceeds the working time limit defined by the system definition subsystem, an alarm will be issued to remind the supervisor process;
短信子系统,新办客户每完成一步业扩管理子系统的流程,则自动发出完成短信到新办客户登记手机上。The short message subsystem, every time a new customer completes a step of the process of the business expansion management subsystem, it will automatically send a completed text message to the new customer's registered mobile phone.
进一步,所述系统管理子系统包括有权限管理单元、用户管理单元、用户授权单元和工作日志单元,Further, the system management subsystem includes an authority management unit, a user management unit, a user authorization unit and a work log unit,
权限管理单元,用于管理员权限信息的增加、删除或修改;Authority management unit, used for adding, deleting or modifying administrator authority information;
用户管理单元,用于用户信息的增加、删除和修改;User management unit, used for adding, deleting and modifying user information;
用户授权单元,管理员通过该单元为用户授于相应的使用权限;The user authorization unit, through which the administrator grants users the corresponding usage rights;
工作日志单元,记录管理员的操作,并生成日志进行保存。The work log unit records the administrator's operations and generates a log for preservation.
进一步,所述系统定义子系统包括有流程定义单元、资费定义单元和时限定义单元,Further, the system definition subsystem includes a process definition unit, a tariff definition unit and a time limit definition unit,
流程定义单元,定义新办客户从申请到成为在网客户所需完成的申请步骤;The process definition unit defines the application steps that a new customer needs to complete from application to becoming an online customer;
资费定义单元,为在新办客户定义服务类型和初始资费,系统根据初始资费收取费用;Tariff definition unit, which defines the service type and initial tariff for new customers, and the system charges fees according to the initial tariff;
时限定义单元,为流程定义单元所定义的每个步骤定义一个工作时限,并时时监控。The time limit definition unit defines a working time limit for each step defined by the process definition unit and monitors it constantly.
本发明的另一个目的是提供一种电网录入申请方法,它使电网录入工作稳定有序,显著提高工作效率和客户满意度。Another object of the present invention is to provide a grid entry application method, which can make the grid entry work stable and orderly, and significantly improve work efficiency and customer satisfaction.
本发明的目的是通过这样的技术方案实现的,其申请步骤为:The purpose of the present invention is achieved by such technical scheme, and its application steps are:
1)客户填写自身信息,向业扩管理子系统发出入网申请;1) The customer fills in his own information, and sends a network access application to the business extension management subsystem;
2)客户通过实际情况确定供电方案;2) The customer determines the power supply plan through the actual situation;
3)电网工作人员审查客户提交的供电方案,若通过则进入步骤4),不通过则返回步骤2);3) The power grid staff reviews the power supply plan submitted by the customer, if it passes, go to step 4), if not, go back to step 2);
4)客户提交施工中间资料,工作人员对中间资料进行检查,若通过则进入步骤5),不通过刚重新提交中间资料;4) The customer submits the construction intermediate data, and the staff checks the intermediate data. If it passes, go to step 5), and if it fails, just resubmit the intermediate data;
5)客户与电网公司签定合同。5) The customer signs a contract with the grid company.
进一步,所述每个申请步骤均受警示监督子系统进行时限监督,超过时限则自动发出警报给监督人员。Further, each application step is supervised by the warning supervision subsystem for a time limit, and if the time limit is exceeded, an alarm is automatically sent to the supervisor.
进一步,每完成一个申请步骤或不符合系统要求,短信子系统自动发出提示消息到用户所登记的手机。Further, every time an application step is completed or the system requirements are not met, the short message subsystem automatically sends a prompt message to the mobile phone registered by the user.
由于采用了上述技术方案,本发明具有如下的优点:Owing to adopting above-mentioned technical scheme, the present invention has following advantage:
业扩工作从申请到办理结束,各流程环节均实现自动导航与跟踪,让信息在第一时间反馈予下一步处理人,并且做到责任清析明了,业扩工作各环节存在的问题、及时地反应致监督人员。让业扩报装业主实时掌握工程实施动态。结合通讯技术与计算机技术,集成重要信息并以短信方式实现人机互动。让信息沟通更流畅便捷,杜绝人机分离时留下信息死角。采用警示监督子系统,时限预警信息与超期流程提交相关监督人员。From the application to the end of the business expansion work, each process link realizes automatic navigation and tracking, so that the information can be fed back to the next processor at the first time, and the responsibilities are clearly analyzed, and the problems existing in each link of the business expansion work can be solved in a timely manner. Respond to supervisory personnel. Let the owner of the business expansion report and installation grasp the project implementation dynamics in real time. Combining communication technology and computer technology, integrating important information and realizing human-computer interaction in the form of short messages. Make information communication smoother and more convenient, and eliminate dead ends of information left when man-machine is separated. The warning and supervision subsystem is adopted, and the time limit warning information and overdue process are submitted to relevant supervisors.
本发明的其他优点、目标和特征在某种程度上将在随后的说明书中进行阐述,并且在某种程度上,基于对下文的考察研究对本领域技术人员而言将是显而易见的,或者可以从本发明的实践中得到教导。本发明的目标和其他优点可以通过下面的说明书和权利要求书来实现和获得。Other advantages, objects and features of the present invention will be set forth in the following description to some extent, and to some extent, will be obvious to those skilled in the art based on the investigation and research below, or can be obtained from It is taught in the practice of the present invention. The objects and other advantages of the invention will be realized and attained by the following description and claims.
附图说明Description of drawings
本发明的附图说明如下。The accompanying drawings of the present invention are described as follows.
图1为本发明所述系统的原理框图;Fig. 1 is a functional block diagram of the system of the present invention;
图2为本发明所述方法的流程框图。Fig. 2 is a flowchart of the method of the present invention.
具体实施方式Detailed ways
下面结合附图和实施例对本发明作进一步说明。The present invention will be further described below in conjunction with drawings and embodiments.
电网录入申请系统,所述系统包括有系统管理子系统、系统定义子系统、业扩管理子系统、警示监督子系统和短信子系统,Power grid input application system, said system includes system management subsystem, system definition subsystem, business expansion management subsystem, warning supervision subsystem and short message subsystem,
系统管理子系统,管理在网客户用电资料和工作人员资料,工作人员通过系统管理子系统申请管理员资格,并为工作人员分配相应管理权限,记录工作人员的工作日志;The system management subsystem manages the electricity consumption data of online customers and staff information. The staff applies for administrator qualifications through the system management subsystem, assigns corresponding management rights to the staff, and records the work logs of the staff;
系统定义子系统,具有权限的管理员通过该系统定义新办客户的申请流程和在网客户的资费管理,并定义新办客户申请流程的工作时限;The system defines the subsystem, through which administrators with authority define the application process of new customers and the fee management of online customers, and define the working time limit of the application process of new customers;
业扩管理子系统,新办客户向该子系统申请录入成为在网客户,按照系统规定的流程进行办理,每完成一步流程则在该子系统上进行登记,对客户申请流程进行监督;Business expansion management subsystem, new customers apply to this subsystem to be entered as online customers, and handle it according to the procedures stipulated by the system. After completing each step of the process, they will register on this subsystem and supervise the customer application process;
警示监督子系统,为业扩管理子系统中每个流程步骤进行时限监督,当新办客户在某一步骤所耗时间超过系统定义子系统所定义的工作时限,则主动发出报警,提醒监管人员进行处理;The warning and supervision subsystem conducts time limit supervision for each process step in the business expansion management subsystem. When the time spent by a new customer on a certain step exceeds the working time limit defined by the system definition subsystem, an alarm will be issued to remind the supervisor process;
短信子系统,新办客户每完成一步业扩管理子系统的流程,则自动发出完成短信到新办客户登记手机上。The short message subsystem, every time a new customer completes a step of the process of the business expansion management subsystem, it will automatically send a completed text message to the new customer's registered mobile phone.
通过系统管理子系统注册成为管理员,并分配相应权限,对业扩管理子系统的工作流程步骤进行定义,新办客户通过业扩管理子系统提交入网申请,并依次完成业扩管理子系统提示的事项。在完成过程中,警示监督子系统进行时限监督,超过时限则发送报警信息至监督人员,监督人员介入该申请流程,加快申请办理。每完成一个流程步骤,短信子系统自动发送短信提示至客户手机,使客户清楚该申请的处理。Register as an administrator through the system management subsystem, and assign corresponding permissions to define the workflow steps of the business expansion management subsystem. New customers submit network access applications through the business expansion management subsystem, and complete the prompts of the business expansion management subsystem in turn. matters. During the completion process, the warning and supervision subsystem conducts time limit supervision. If the time limit is exceeded, an alarm message is sent to the supervisor, and the supervisor intervenes in the application process to speed up the application process. Every time a process step is completed, the short message subsystem automatically sends a short message reminder to the customer's mobile phone to make the customer clear about the processing of the application.
所述系统管理子系统包括有权限管理单元、用户管理单元、用户授权单元和工作日志单元,The system management subsystem includes an authority management unit, a user management unit, a user authorization unit and a work log unit,
权限管理单元,用于管理员权限信息的增加、删除或修改;Authority management unit, used for adding, deleting or modifying administrator authority information;
用户管理单元,用于用户信息的增加、删除和修改;User management unit, used for adding, deleting and modifying user information;
用户授权单元,管理员通过该单元为用户授于相应的使用权限;The user authorization unit, through which the administrator grants users the corresponding usage rights;
工作日志单元,记录管理员的操作,并生成日志进行保存。The work log unit records the administrator's operations and generates a log for preservation.
管理人员可以通过权限管理单元对工作人员进行增加、删除或修改,通过用户管理单元对客户进行管理,授于用户用电权限,如每月用电上限等,工作日志单元可以对工作人员进行监督,出现操作失误可以作为证据查找责任人。Managers can add, delete or modify staff through the authority management unit, manage customers through the user management unit, and grant users power usage permissions, such as monthly power consumption upper limit, etc., and the work log unit can supervise the staff , Operation errors can be used as evidence to find the person responsible.
所述系统定义子系统包括有流程定义单元、资费定义单元和时限定义单元,The system definition subsystem includes a process definition unit, a tariff definition unit and a time limit definition unit,
流程定义单元,定义新办客户从申请到成为在网客户所需完成的申请步骤;The process definition unit defines the application steps that a new customer needs to complete from application to becoming an online customer;
资费定义单元,为在新办客户定义服务类型和初始资费,系统根据初始资费收取费用;Tariff definition unit, which defines the service type and initial tariff for new customers, and the system charges fees according to the initial tariff;
时限定义单元,为流程定义单元所定义的每个步骤定义一个工作时限,并时时监控。The time limit definition unit defines a working time limit for each step defined by the process definition unit and monitors it constantly.
系统定义子系统通过流程定义单元定义所有客户办理入网申请的工作流程,可以根据实际情况进行增减或修改,适用性强。新办客户需要缴纳的费用由资费定义单元进行定义,客户可以进行查询,费用公开。时限定义单元也可以只监控某些特定步骤,并多次发出提醒信息。The system definition subsystem defines the workflow of all customers to apply for network access through the process definition unit, which can be added, deleted or modified according to the actual situation, and has strong applicability. The fees that new customers need to pay are defined by the tariff definition unit, and customers can inquire, and the fees are disclosed. The time limit definition unit can also only monitor certain specific steps, and send out reminder information multiple times.
电网录入申请系统,申请步骤为:Grid entry application system, the application steps are:
1)客户填写自身信息,向业扩管理子系统发出入网申请;1) The customer fills in his own information and sends a network access application to the Yekuo Management Subsystem;
2)客户通过实际情况确定供电方案;2) The customer determines the power supply plan through the actual situation;
3)电网工作人员审查客户提交的供电方案,若通过则进入步骤4),不通过则返回步骤2);3) The power grid staff reviews the power supply plan submitted by the customer, if it passes, go to step 4), if not, go back to step 2);
4)客户提交施工中间资料,工作人员对中间资料进行检查,若通过则进入步骤5),不通过刚重新提交中间资料;4) The customer submits the construction intermediate data, and the staff checks the intermediate data. If it passes, go to step 5), and if it fails, just resubmit the intermediate data;
5)客户与电网公司签定合同。5) The customer signs a contract with the grid company.
新办客户申请分为五个步骤,首先向系统发出录入申请,系统收到录入申请后向客户要求供电方案,客户可以根据自身情况选择不同的用电方式,并按照系统所要求的形式提交,工作人员对供电方案进行审查。确定供电方案后客户需要提交施工中间资料,以便于电网工作人员对用电环境进行改造,完成中间资料后即可签定合同,完成申请工作。The new customer application is divided into five steps. Firstly, the input application is sent to the system. After receiving the input application, the system asks the customer for a power supply plan. The customer can choose a different power consumption method according to his own situation and submit it in the form required by the system. The staff reviews the power supply plan. After confirming the power supply plan, the customer needs to submit the construction intermediate materials, so that the power grid staff can transform the power environment. After completing the intermediate materials, the contract can be signed and the application work can be completed.
所述申请步骤受警示监督子系统进行时限监督,超过时限则自动发出警报给监督人员。监督人员对所有申请进行时限监督,保证工作工作效率,若超过时限则需要了解超时原因,并督促其他部门完成。The application steps are subject to time limit supervision by the warning supervision subsystem, and if the time limit is exceeded, an alarm is automatically sent to supervisors. Supervisors supervise all applications within a time limit to ensure work efficiency. If the time limit is exceeded, they need to understand the reason for the overtime and urge other departments to complete it.
完成一个申请步骤或不符合系统要求,短信子系统自动发出提示消息到用户所登记的手机。使新办客户知道申请的工作进程。After completing an application step or not meeting the system requirements, the SMS subsystem automatically sends a prompt message to the mobile phone registered by the user. Let the new client know the working process of the application.
业扩工作从申请到办理结束,各流程环节均实现自动导航与跟踪,让信息在第一时间反馈予下一步处理人,并且做到责任清析明了,业扩工作各环节存在的问题、及时地反应致监督人员。让业扩报装业主实时掌握工程实施动态。结合通讯技术与计算机技术,集成重要信息并以短信方式实现人机互动。让信息沟通更流畅便捷,杜绝人机分离时留下信息死角。采用警示监督子系统,时限预警信息与超期流程提交相关监督人员。From the application to the end of the business expansion work, each process link realizes automatic navigation and tracking, so that the information can be fed back to the next processor at the first time, and the responsibilities are clearly analyzed, and the problems existing in each link of the business expansion work can be solved in a timely manner. Respond to supervisory personnel. Let the owner of the business expansion report and installation grasp the project implementation dynamics in real time. Combining communication technology and computer technology, integrating important information and realizing human-computer interaction in the form of short messages. Make information communication smoother and more convenient, and eliminate dead ends of information left when man-machine is separated. The warning and supervision subsystem is adopted, and the time limit warning information and overdue process are submitted to relevant supervisors.
最后说明的是,以上实施例仅用以说明本发明的技术方案而非限制,尽管参照较佳实施例对本发明进行了详细说明,本领域的普通技术人员应当理解,可以对本发明的技术方案进行修改或者等同替换,而不脱离本技术方案的宗旨和范围,其均应涵盖在本发明的权利要求范围当中。Finally, it is noted that the above embodiments are only used to illustrate the technical solutions of the present invention without limitation. Although the present invention has been described in detail with reference to the preferred embodiments, those of ordinary skill in the art should understand that the technical solutions of the present invention can be carried out Modifications or equivalent replacements, without departing from the spirit and scope of the technical solution, should be included in the scope of the claims of the present invention.
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011104442604ACN102521736A (en) | 2011-12-27 | 2011-12-27 | Power grid entry application system and application method thereof |
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011104442604ACN102521736A (en) | 2011-12-27 | 2011-12-27 | Power grid entry application system and application method thereof |
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| CN102521736Atrue CN102521736A (en) | 2012-06-27 |
| Application Number | Title | Priority Date | Filing Date |
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| CN2011104442604APendingCN102521736A (en) | 2011-12-27 | 2011-12-27 | Power grid entry application system and application method thereof |
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| CN (1) | CN102521736A (en) |
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| CN101894203A (en)* | 2009-05-20 | 2010-11-24 | 灰熊(北京)科技有限公司 | Method for providing timely ranking information in chess/card game |
| CN102044048A (en)* | 2010-12-13 | 2011-05-04 | 苏州德融嘉信信用管理技术有限公司 | Comprehensive credit granting business treatment method based on credit checking and granting business system |
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| CN101075311A (en)* | 2007-06-26 | 2007-11-21 | 中国移动通信集团福建有限公司 | Flow system |
| CN101364289A (en)* | 2008-09-24 | 2009-02-11 | 中国移动通信集团福建有限公司 | Enterprise common process platform |
| CN101894203A (en)* | 2009-05-20 | 2010-11-24 | 灰熊(北京)科技有限公司 | Method for providing timely ranking information in chess/card game |
| CN102169525A (en)* | 2010-02-26 | 2011-08-31 | 卢君毅 | Examination system with time-controlled alerts |
| CN102044048A (en)* | 2010-12-13 | 2011-05-04 | 苏州德融嘉信信用管理技术有限公司 | Comprehensive credit granting business treatment method based on credit checking and granting business system |
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| CN106096819A (en)* | 2016-06-01 | 2016-11-09 | 国网山东省电力公司青岛供电公司 | A kind of dual power supply customer information management method and system |
| CN106875130A (en)* | 2017-03-16 | 2017-06-20 | 北京中电普华信息技术有限公司 | A method and device for analyzing the execution efficiency of business expansion |
| CN106875130B (en)* | 2017-03-16 | 2021-02-23 | 北京中电普华信息技术有限公司 | Method and device for analyzing business expansion execution efficiency |
| CN107122960A (en)* | 2017-04-28 | 2017-09-01 | 国网山东省电力公司泰安供电公司 | power business expansion processing method and device |
| CN112037086A (en)* | 2020-09-14 | 2020-12-04 | 国网重庆市电力公司营销服务中心 | Power supply scheme examination method and device and readable storage medium |
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| Date | Code | Title | Description |
|---|---|---|---|
| C06 | Publication | ||
| PB01 | Publication | ||
| C10 | Entry into substantive examination | ||
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| ASS | Succession or assignment of patent right | Owner name:STATE GRID CORPORATION OF CHINA Effective date:20121206 | |
| C41 | Transfer of patent application or patent right or utility model | ||
| TA01 | Transfer of patent application right | Effective date of registration:20121206 Address after:Shuanglong road 401420 Chongqing city Qijiang County Gunan town No. 51 Applicant after:Qinan Power Supply Bureau of Chongqing Power Co. Applicant after:State Grid Corporation of China Address before:Shuanglong road 401420 Chongqing city Qijiang County Gunan town No. 51 Applicant before:Qinan Power Supply Bureau of Chongqing Power Co. | |
| C12 | Rejection of a patent application after its publication | ||
| RJ01 | Rejection of invention patent application after publication | Application publication date:20120627 |