Touch screen terminal is provided with the method and system of remote serviceTechnical field
The present invention relates to mobile communication and Internet technology, more particularly, to a kind of provide remote service to touch screen terminalMethod and system.
Background technology
The development trend of mobile terminal is that function is increasing, except possess basic answer or call, receive and dispatch shortOutside the function of letter, it is also equipped with accessing the ability of wireless internet network.In particular with the popularization of 3G wireless network, 3G mobile terminalEven more possesses abundant function of surfing the Net.Additionally, the function that tradition is realized by PC, such as electronic game, audio frequency and video are broadcastPut, process electronic document etc., realize on mobile terminals more and more.From certain angle, mobile terminalFunction is increasingly as a PC that with the addition of call function.In this context, mobile terminal makes networkLife with ordinary people is increasingly pressed close to, and networking life has become as the life style of more and more people.
Function with mobile terminal is stronger and stronger and complicated, in order to meet the demand of user, terminal producer and the 3rdSide constantly releases new application program, and mobile terminal needs application program is updated, or it is real to install new application programExisting New function.Additionally, when software fault in mobile terminal, user is also required to install new application program in the terminalTo fix a breakdown, including system update, upgrading, optimize, new application program is installed, killing virus, application program instructionEtc..
In prior art, update application program for mobile terminal (be additionally included in and install new application program in mobile terminal) and lead toFrequently with following way：Mobile terminal by dedicated data line (generally being provided by terminal producer) connect computer, using with movementThe terminal management software (terminal producer provides or third party's exploitation) of terminal adaptation carrys out operating computer, and being downloaded by interference networks shouldWith software and install, realize mobile terminal application software update or exclusion mobile terminal software fault.As can be seen that it is existingIn technology, user cannot conveniently realize the application program updating mobile terminal whenever and wherever possible, does not particularly have at one's side when user is outgoingWhen carrying computer, if software fault in mobile terminal, it is difficult to exclude immediately.On the other hand, with mobile terminal functionIncreasingly sophisticated, the appearance of particularly smart mobile phone, the operant skill for user requires also more and more higher, and user plane is to movementThe complicated operation interface of terminal is often at a loss as to what to do, and particularly when software fault in mobile terminal, user may be basicDo not know failure cause, therefore cannot actively fix a breakdown yet.
In prior art, the existing scheme to mobile terminal offer remote service is directed to traditional mobile terminal.Tradition is mobileThe human-computer interaction interface of terminal generally includes keyboard and display screen, and wherein, keyboard sets as output as input equipment, display screenStandby.The program provides server in the Internet, as the logentry of mobile terminal.Engineer's terminal of remote service is providedAlso connect this server.Engineer's terminal and mobile terminal pass through described server foundation and connect end to end, in engineer eventuallyThe display interface of simultaneous display mobile terminal on end, the operating right of engineer's terminal adapter mobile terminal simulates mobile terminalThe operational order collection of keyboard, replaces user to realize carrying out far-end operation to mobile terminal, by remote thus realizing engineer's terminalApplication program is downloaded, installs, cell-phone function activates, software is killed virus, use the clothes such as training, fault location and exclusion to hold operation to realizeBusiness.
The development trend of mobile terminal is that screen size is increasing, has occurred in that the mobile end of all touch screen at presentEnd, eliminates keyboard, user's finger or specific purpose tool Touch screen realize information input.And existing mobile terminal remote clothesBusiness system can only serve the mobile terminal of traditional " keyboard+screen " formula, then cannot provide for all touch screen mobile terminalEffectively remote service.
Content of the invention
The invention provides a kind of method and system that touch screen terminal is provided with remote service, can be to touch screen terminalRemote service is provided, lifts Consumer's Experience.
The embodiment of the present invention proposes a kind of method providing remote service to touch screen terminal, comprises the steps：
Touch screen terminal sets up mobile telecommunication channel with the server in internet；
Engineer's terminal obtains the touch screen relevant information of touch screen terminal by described mobile telecommunication channel, and according to instituteState touch screen relevant information and simulated touch screen is generated on the display interface of engineer's terminal；
Engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen, and described operation is referred toOrder collection is sent to mobile terminal by server；
Mobile terminal operation to touch screen according to the operational order collection execution being received.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminalBefore breath, further include：
Server receives the remote service request message of mobile terminal, and described remote service request message carries mobile terminalIdentity information；
Server is by the identity identification information carrying in described remote service request message and the contracted user prestoringIdentity identification information mated, if the match is successful, execute described engineer's terminal and obtained by described mobile telecommunication channelThe step taking the touch screen relevant information of touch screen terminal, otherwise process ends.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminalBefore breath, further include：
Server obtains the relevant information of mobile terminal by described mobile telecommunication channel, whether judges described mobile terminalFor touch screen terminal, if so, notify engineer's terminal to carry out touch screen simulation, and execute described engineer's terminal by described shiftingThe step that dynamic communication channel obtains the touch screen relevant information of touch screen terminal；Otherwise, the long-range clothes of non-touch screen terminal are carried outBusiness flow process.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminalCease and be：
Engineer's terminal sends, by described mobile telecommunication channel, the request obtaining touch screen relevant information to mobile terminal；
Mobile terminal receive obtain touch screen relevant information request after, by the touch screen relevant information of itself send toServer, described touch screen relevant information is forwarded to engineer's terminal by server；
Or, the touch screen relevant information of itself is sent to server by mobile terminal by described mobile telecommunication channel,Described touch screen relevant information is forwarded to engineer's terminal by server.
It is preferred that the operation that described engineer is directed to simulated touch screen includes：Click in simulated touch screen regionAnd/or drag after mouse button down.
It is preferred that the input equipment of described engineer's terminal includes handwriting pad；
Described engineer's terminal generates simulated touch screen on display interface according to described touch screen relevant information and includes：WorkCheng Shi terminal generates simulated touch screen according to described touch screen relevant information on display interface, each on described simulated touch screenThe coordinate of point corresponds to a point of handwriting pad；
Described engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen and includes：EngineerThe coordinate of the point being touched on terminal record handwriting pad, according to the Coordinate generation operational order collection of the point being recorded.
The embodiment of the present invention also proposes a kind of system that touch screen terminal is provided with remote service, including server and extremelyFew engineer's terminal,
Described server is used for setting up mobile telecommunication channel with touch screen terminal, and obtains the touch screen phase of touch screen terminalPass information, the touch screen getting relevant information is sent to engineer's terminal；And by the behaviour from engineer's terminalSend to mobile terminal as instruction set；
Described engineer's terminal is used for generating simulated touch screen on display interface according to described touch screen relevant information；WithAnd operational order collection is generated according to the operation that engineer is directed to simulated touch screen, and described operational order collection is sent to serviceDevice.
It is preferred that described server further includes：
Authentication module, the remote service for receiving the identity information carrying mobile terminal from mobile terminal pleaseSeek message, the identity identification information carrying is mated with the identity identification information of the contracted user prestoring, if mating intoWork(, then select engineer's terminal, and the communication setting up described mobile terminal with selected engineer's terminal is connected；Otherwise toMobile terminal returns the information of authentication failure.
It is preferred that described server further includes：
Judge module, for obtaining the relevant information of mobile terminal by described mobile telecommunication channel, judges described movementWhether terminal is touch screen terminal, if so, notifies engineer's terminal to carry out touch screen simulation, otherwise, notifies engineer's terminal to carryRemote service for non-touch screen terminal.
It is preferred that described engineer's terminal includes：
Screen map module, for receiving the frame of display data from touch screen terminal, and is converted into display imageThe display interface of engineer's terminal shows；Or, for reception from the image of touch screen terminal and in engineer's terminalDisplay interface on show received image.
It is preferred that described engineer's terminal includes：Analog input module is many for being sequentially completed in engineer's operation mouseWhen dragging after individual click and/or mouse button down, record each click on corresponding coordinate figure and/or each mouse button byCorresponding coordinate value sequence is dragged after lower；When engineer operates click ACK button, then by multiple coordinate figures of recordAnd/or coordinate value sequence generates simulation input information.
The embodiment of the present invention also proposes a kind of touch screen terminal, including：
Information sending module, for sending to engineer eventually the touch screen relevant information of touch screen terminal by serverEnd；And
Controlled reception module, for receiving the touch screen operation instruction set from engineer's terminal, and by described touch screenOperational order collection is converted to touch screen operation information；
Touch screen terminal executes corresponding operating according to this touch screen operation information.
It is preferred that described information sending module further includes：
Video data intercepts and captures unit, for intercepting and capturing the frame of display data of touch screen terminal touch screen, and replicates a displayFrame；
Transmitting element, the frame of display data for described video data is intercepted and captured unit duplication sends to engineer's terminal.
It is preferred that described video data intercepts and captures unit replicates 1 frame frame of display data every n frame, n is the natural number more than 1.
It is preferred that described information sending module further includes：
Grabgraf unit, for capturing the image of current touch screen display at regular intervals；
Transmitting element, for sending the image of described grabgraf unit picks to engineer's terminal.
It is preferred that described information sending module further includes：Graphics processing unit, for captured to grabgraf unitImage is compressed and/or drops color processing, and the image after processing is sent to transmitting element；
Transmitting element is used for sending the image after the process of graphics processing unit to engineer's terminal.
As can be seen from the above technical solutions, touch screen terminal and the server of far-end are set up after mobile communication is connected, withEngineer's terminal that server connects can obtain the touch screen relevant information of touch screen terminal, thus aobvious in engineer's terminalShow this touch screen, and engineer's terminal forms the operational order collection to touch screen terminal, long-range control according to the operation of engineerTouch screen terminal processed executes operations, thus replacing the operation of touch screen terminal user.In this way, grasp professional skillThe engineer of energy can replace user to carry out far-end operation to touch screen terminal, is realized under such as application program by far-end operationCarry, install, cell-phone function activates, software is killed virus, using the service such as training, fault location and exclusion.
Brief description
The system schematic that mobile terminal is provided with remote service that Fig. 1 proposes for the embodiment of the present invention one；
The method flow diagram that touch screen terminal is provided with remote service that Fig. 2 proposes for the embodiment of the present invention two.
Specific embodiment
For making the object, technical solutions and advantages of the present invention clearer, below in conjunction with the accompanying drawings the present invention is made furtherElaborate.
The system schematic that mobile terminal is provided with remote service that Fig. 1 proposes for the embodiment of the present invention one.This system bagInclude server 104, and more than one engineer's terminal 105.Four engineer's terminals are shown, in practical application in Fig. 1The number of engineer's terminal can be more or less.
Described server 104 is arranged in internet 103, can have URL (URL, UniversalResource Locator), access for mobile terminal 1 01.In this way, server 104 is set up with mobile terminal 1 01 and is movedDynamic communication channel 102.Server 104 also has communication link with engineer's terminal 105 and is connected, and this communication link can be priorSet up and keep or resettle after server 104 receives the access of mobile terminal 1 01.
Server 104 passes through the relevant information of the radio communication channel 102 acquisition mobile terminal 1 01 of foundation, judges itWhether it is all touch screen terminal, if so, notify engineer's terminal 105 to carry out touch screen simulation, otherwise, carry out non-touch screen terminalRemote service flow process.The content that the remote service flow process of described non-touch screen terminal non-invention will be discussed, here is notRepeat again.Server 104 is additionally operable to receive the operational order collection for touch screen from engineer's terminal 105, and will be describedOperational order collection is sent to mobile terminal 1 01 by server 104.
Described engineer's terminal 105 is PC, and input equipment is mainly mouse, keyboard, handwriting pad, and display device is displayScreen.Engineer's terminal 105 is used for carrying out touch screen simulation：Generate touch screen modeling interface in the display interface of engineer's terminal,The outward appearance of this touch screen modeling interface should be consistent with the touch screen of mobile terminal or there is obvious corresponding relation；According toEngineer's operation on the input, generates the touch screen operation instruction set for mobile terminal 1 01.Described touch screen operationInstruction set can include independent coordinate figure, one group of coordinate value sequence (track on this group coordinate figure Sequence composition screen) orPerson's coordinate figure and the set of coordinate value sequence.
Mobile terminal 1 01 includes：
Information sending module, for sending to engineering the touch screen relevant information of mobile terminal 1 01 by server 104Teacher's terminal 105.
Controlled reception module, for receiving the touch screen operation instruction set from engineer's terminal 105, and by described touchScreen operational order collection is converted to touch screen operation information, and mobile terminal 1 01 executes corresponding operating according to this touch screen operation information,Execute these touch operations just as user on mobile terminal 1 01 touch screen the same.
Another situation, engineer's terminal 105 comprises touch screen, and in this case, engineer is directly in touch screenUpper operation generates touch screen operation signal, and this touch screen operation signal is transferred to mobile terminal 1 01 by server 104, mobileTerminal 101 executes corresponding operating according to this touch screen operation information, executes on the touch screen of mobile terminal 1 01 just as userThese touch operations are the same.
Engineer's terminal 105 comprises a screen map module, and described screen map module is used in engineer's terminal 105Display interface on show in real time the display interface of mobile terminal 1 01 touch screen.
Screen map module can be realized in the following way：
Mode one：The information sending module of mobile terminal 1 01 intercepts and captures the frame of display data of mobile terminal touch screen, and by instituteState frame of display data duplication portion to send to engineer's terminal 105, the screen map module of engineer's terminal 105 receives described showingShow Frame, and be converted into display image on the display interface (or subregion of this display interface) of engineer's terminalDisplay.In order to reduce network traffic data, information sending module can replicate a frame frame of display data every n frame, and is sent toEngineer's terminal.
Mode two：The information sending module of mobile terminal 1 01 in the way of showing grabgraf, at regular intervals (such as 200Millisecond) crawl current touch screen display image, and the image being captured is sent to engineer's terminal 105, engineer is eventuallyThe screen map module at end 105 then shows received image on the display interface of engineer's terminal；Receiving new imageWhen, in order to reduce network traffic data further, information sending module can be compressed to image before sending image, drops colorProcess.The view data with respect to changing unit during last crawl can also only be sent.
According to mode one, described information sending module further includes：
Video data intercepts and captures unit, for intercepting and capturing the frame of display data of touch screen terminal touch screen, and replicates a displayFrame；
Transmitting element, the frame of display data for described video data is intercepted and captured unit duplication sends to engineer's terminal.
Described video data is intercepted and captured unit and is replicated 1 frame frame of display data every n frame, and n is the natural number more than 1.
According to mode two, described information sending module further includes：
Grabgraf unit, for capturing the image of current touch screen display at regular intervals；
Transmitting element, for sending the image of described grabgraf unit picks to engineer's terminal.
Described information sending module further includes：Graphics processing unit, the image for being captured to grabgraf unit entersRow compression and/or fall color are processed, and the image after processing is sent to transmitting element；
Transmitting element is used for sending the image after the process of graphics processing unit to engineer's terminal.
Engineer's terminal 105 also comprises an analog input module, and for receiving, engineer passes through mouse and/or keyboard is defeatedThe input information entering, described input information is converted to the simulation input information that mobile terminal can identify, and by described simulationInput information sends to mobile terminal 1 01.
For mobile terminal of touch screen, topmost input information is coordinate figure or coordinate value sequence.For single-pointFor the touch screen touching, the input information of synchronization includes single coordinate figure or single coordinate value sequence.Single coordinateValue can correspond to click, and coordinate value sequence drags after then can correspond to mouse button down.For multiple point touchingFor touch screen, input information, in addition to single coordinate figure or single coordinate value sequence, also includes multiple coordinate figures and/or seatThe combination of scale value sequence.In this case, analog input module can show one on the display interface of engineer's terminal 105Individual " confirmation " button.When engineer's operation mouse is sequentially completed multiple clicks (clicking on corresponding to a coordinate figure every time)And/or dragging (corresponding to coordinate value sequence) after mouse button down, analog input module records the corresponding coordinate of each clickCorresponding coordinate value sequence is dragged after value and/or each mouse button down；Button " is confirmed " described in engineer's operation click,Then multiple coordinate figures of record and/or coordinate value sequence are generated simulation input information by analog input module.
Mobile terminal 1 01 receives the simulation input information from engineer's terminal 105, and described simulation input information is identifiedFor information input from touch screen, and respective handling is executed according to information input from touch screen.For mobile terminal, described touch screenInput information comes from simulation input information and also comes from the input information that user obtains in touch screen practical operation having noAny difference.
The embodiment of the present invention also propose a kind of to touch screen terminal provide remote service method, its flow process as shown in Fig. 2Comprise the steps：
Step 201：Touch screen terminal sets up mobile telecommunication channel with the server in internet；
Step 202：Engineer's terminal obtains the touch screen relevant information of touch screen terminal by described mobile telecommunication channel,And simulated touch screen is generated on the display interface of engineer's terminal according to described touch screen relevant information；
Step 203：Engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen, and by instituteState operational order collection to send to mobile terminal by server；
Step 204：Mobile terminal operation to touch screen according to the operational order collection execution being received.
It is preferred that further including the step to mobile terminal authentication before step 202, including：
Server receives the remote service request message of mobile terminal, and described remote service request message carries mobile terminalIdentity information；
Server is by the identity identification information carrying in described remote service request message and the contracted user prestoringIdentity identification information mated, if the match is successful, execution step 202, otherwise process ends.
It is preferred that further including before step 202：
Server obtains the relevant information of mobile terminal by described mobile telecommunication channel, whether judges described mobile terminalFor touch screen terminal, engineer's terminal is if so, notified to carry out touch screen simulation, and execution step 202；Otherwise, carry out non-tactileThe remote service flow process of screen terminal.
It is preferred that described engineer's terminal passes through the related letter of touch screen that described mobile telecommunication channel obtains touch screen terminalCease and be：
Engineer's terminal sends, by described mobile telecommunication channel, the request obtaining touch screen relevant information to mobile terminal；
Mobile terminal receive obtain touch screen relevant information request after, by the touch screen relevant information of itself send toServer, described touch screen relevant information is forwarded to engineer's terminal by server；
Or, the touch screen relevant information of itself is sent to server by mobile terminal by described mobile telecommunication channel,Described touch screen relevant information is forwarded to engineer's terminal by server.
It is preferred that the operation that described engineer is directed to simulated touch screen includes：Click in simulated touch screen regionAnd/or drag after mouse button down.
It is preferred that the input equipment of described engineer's terminal includes handwriting pad；
Described engineer's terminal generates simulated touch screen on display interface according to described touch screen relevant information and includes：WorkCheng Shi terminal generates simulated touch screen according to described touch screen relevant information on display interface, each on described simulated touch screenThe coordinate of point corresponds to a point of handwriting pad；
Described engineer's terminal generates operational order collection according to the operation that engineer is directed to simulated touch screen and includes：EngineerThe coordinate of the point being touched on terminal record handwriting pad, according to the Coordinate generation operational order collection of the point being recorded.
Through the above description of the embodiments, those skilled in the art can be understood that the present invention can be bySoftware adds the mode of necessary hardware platform to realize naturally it is also possible to all implement by hardware, but in many cases beforePerson is more preferably embodiment.Based on such understanding, technical scheme background technology is contributed whole orPerson partly can be embodied in the form of software product, and this computer software product can be stored in storage medium, such asROM/RAM, magnetic disc, CD etc., including some instructions with so that a computer equipment (can be personal computer, serviceDevice, or the network equipment etc.) execution each embodiment of the present invention or embodiment some partly described methods.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all essences in the present inventionWithin god and principle, any modification, equivalent substitution and improvement done etc., should be included within the scope of protection of the invention.