CN101951373A - Cloud computing-based information resource management system and information transmission method thereof - Google Patents

Abstract

The invention discloses a cloud computing-based information resource management system and an information transmission method thereof, the information resource management system comprises a cloud computing-based server which installs client account management software, and the client account management software comprises a data classification module for carrying out data classification and a communication module for carrying out data information communication with outside; the server is linked into Internet through a communication device and connected with clients through the Internet; and the information transmission method comprises the steps of leading the client account management software of the server to respectively import client accounts into respective call lists according to a command of the clients, carrying out computing and automatic dialing according to the command, judging the state of a telephone line and switching the current telephone to client telephones. The cloud computing-based information resource management system and the information transmission method thereof can solve the problem of low efficiency during the telemarketing process and fully utilize the resources with high efficiency.

Description

A kind of information resource management system and information transferring method thereof based on cloud computing

Technical field

The present invention relates to management of information resources technical field, especially relate to a kind of information resource management system and information transferring method thereof that computer software calculating, telecommunication voice technology (CTI) technology and internet communication technology are organically combined based on cloud computing based on cloud computing.

Background technology

What present numerous telephone subscribers used all is ordinary telephone wiring, and this circuit is to adopt analog signal to come transfers voice information and dialing key information.When the user need call; check telephone number at first on one side; press the button on the telephone set on one side by hand, wait for the other side's response after button finishes, if represent the other side's free time after hearing ring-back tone; then wait for user's off-hook; represent Founder is hurried if hear busy tone, need on-hook replay etc., if hear the other side's voice suggestion; might be that expression the other side shuts down perhaps out of reach or the like.

The telemarketing industry substantially all adopts above method at present; the main problem of this method is an inefficiency; at first owing to be artificial push-button dialing; need button one by one; not only speed slowly but also need a large amount of duplications of labour; inefficiency; the waste of manpower cost; and may be because the human factor phone of dialing the wrong number. secondly,, can't (comprise spacing by the invalid phone of quick identification because what adopt is analog phone line; shut down; shutdown, just busy, out of reach or the like); all need manually to have dialed and return the prompting audio frequency after number waiting for a period of time; so also waste many valuable time, a large amount of quality time of telemarketing personnel every day are wasted in these repetitions and the invalid work, have all caused the huge wasting of resources for enterprise and employee.

Summary of the invention

One of purpose of the present invention is to provide a kind of information resource management system based on cloud computing, solves the defective that prior art exists.

For achieving the above object, the present invention adopts following technical scheme: a kind of information resource management system based on cloud computing, comprise the server based on cloud computing that the customer account number management software is installed, described customer account number management software has data qualification module of carrying out data qualification and the communication module that carries out the data message communication with the external world; Described server is linked the internet by communicator, and is connected with client by the internet; Described server customer account number management software is according to the instruction of client, imports separately call list respectively by the client account number, and according to the instruction dialing automatically of advancing to calculate, judges telephone line states, gives the client telephone machine with current call forwarding.

Preferably: described server customer account number management software is according to the instruction of client, import separately call list respectively by the client account number, and dial automatically according to instruction, judge telephone line states, give the client telephone machine with current call forwarding; And send current call information simultaneously to client.

Two of purpose of the present invention is to provide a kind of information transferring method of the information resource management system based on cloud computing, comprises the steps:

A) after server receives client instruction, import separately call list respectively according to the client account number by the customer account number management software;

B) described server carries out computer according to client instruction and dials automatically, judges telephone line states, and gives the client telephone machine with current call forwarding.

Preferably: described step B) described server carries out computer according to client instruction and dials automatically, judges telephone line states, and gives the client telephone machine with current call forwarding, and send the software of current call information to client simultaneously.

More excellent is: described step B), server is checked call list after receiving the instruction that client send to allow calls out, and is checked through number for spacing and when satisfying call condition, and beginning is dialing automatically.

More excellent is: described server is called out the telephone number of binding at first automatically, the play cuing voice, and prompting is just the call establishment client; The current phone of getting in touch with is directly forwarded to the phone of client.

Cloud computing (Cloud Computing) is the development of distributed treatment (Distributed Computing), parallel processing (Parallel Computing) and grid computing (Grid Computing), or perhaps the commerce of these computer science notions realizes.

The basic principle of cloud computing is be distributed on a large amount of distributed computers by making to calculate, but not in local computer or the remote server, the operation of enterprise data center will be more similar to the Internet.This makes that enterprise can be with resource switch to the application of needs, according to demand access computer and storage system.

The present invention compared with prior art has following advantage and beneficial effect:

The main purpose of the present invention is exactly by information resource management system and information transferring method thereof based on cloud computing, solves inefficient problem in the telemarketing process with low cost, makes resource obtain fully efficient the utilization.Among the present invention, no longer need manual push-button dialing, the substitute is based on the pre-automatically dialing of the server of cloud computing, simultaneously a large amount of invalid phones is excluded, the operator does not take time at needs and waits for audio frequency or voice suggestion.Purpose of the present invention is exactly to repeat in a large number and work consuming time is given server and finished, and the operator only need carry out Bussiness Communications with current telephone customer, thereby has saved human cost, has improved employee work efficient and productivity.The user can also be by shared machine room service, and no longer single individuality is set up a cover automatic outer call system, does not also need to buy expensive speech ciphering equipment, thereby reduces operating cost.

Description of drawings

Fig. 1 is that the information resource management system based on cloud computing of the present invention is formed structural representation;

Fig. 2 is the operation flow schematic diagram of the information resource management system information transferring method based on cloud computing of the present invention;

Fig. 3 is the information resource management system client software modular service flow chart based on cloud computing of the present invention;

Fig. 4 is the information resource management system server software flow chart based on cloud computing of the present invention.

Embodiment

Below in conjunction with the drawings and specific embodiments the present invention is described in further details.

Embodiment 1 is based on the composition of the information resource management system of cloud computing

As shown in Figure 1, described information resource management system based on cloud computing comprises:

Public telephone network (PSTN): connection and the intercommunication that this part realizes phone each side finally all passed through in all calls.

The cloud computing server group: this part is accepted the order that client is sent, import separately call list respectively by the client account number, carrying out computer according to order dials automatically, judge the state of telephone line, and, send the software of current call information simultaneously to client with the telephone set of current call forwarding to client.This part also is responsible for the account management of client software, rights management, communication management or the like simultaneously.

The Internet: this part mainly is the bridge of server end and client communication.

Client software: this part is the software that client is used, and mainly realizes the account registration, and login sends call list, start and call out, try to find out calling, show relevant the calling, write down relevant call contents, listen to and call out recording, statistics callwork amount information or the like.

The client phone: this part can be common base, also can be headset and the microphone that connects sound card, or the IP phone.This part is the main tool of Communication with Customer.

Embodiment 2 is based on the realization of the message transmission of the information resource management system of cloud computing

Shown in Fig. 2-4, for realizing adopting following scheme based on the message transmission of the information resource management system of cloud computing:

(1) based on the construction of the server end of cloud computing, insert the trunk of telecom operators, internet interface is arranged, relevant software systems are installed, server end is the independent machine room centralized management that is independent of client.

(2) server end is accepted the order that client is sent, import separately call list respectively by the client account number, carrying out computer according to order dials automatically, judge the state of telephone line, and, send the software of current call information simultaneously to client with the telephone set of current call forwarding to client.This part also is responsible for the account management of client software, rights management, communication management or the like simultaneously.

(3) deploying client software, this part are the software that client is used, and mainly realize the account registration, login, send call list, start and call out, suspend and call out, try to find out calling, show relevant the calling, write down relevant call contents, listen to and call out recording, statistics callwork amount information or the like.

(4) after the client installs client software, carry out the information registration, obtain the mandate account number.

(5) client lands software by legal account number.

(6) will need the outgoing call phone list to import, the phone list form has excel table or txt file, the perhaps data that directly import in client's database;

(7) phone number list of Dao Ruing uploads to the server of point of presence by internet;

(8) after server receives orders, phone number list is loaded in the system,, then begins to call out if obtain allowing the order of calling out; If do not receive orders, then wait for allowing call command.

(9) client sends the relevant order that allows server to call out, and uploads onto the server by internet.

Attention: this step also can be placed on before the 4th step.Promptly send earlier and allow call command, send phone number list again.

(10) the machine room server begins the telephone number that imports is dialled in advance;

(11) current phone is forwarded on the telephone set of client, client software shows the customer information of calling out simultaneously, rejects invalid phone fast.In the communication process, the operator can be in software recording call content;

(12) operator begins to communicate with client;

(13) after communication finished, next phone can change automatically.

(14) if the operator needs busy leaving, send and suspend call command, suspend after server receives orders and call out.

(15) operator ready after, send to allow call command, after server receives orders, continue the phone in the called telephone tabulation.

(16) client can send order cancellation and call out remaining phone list.Whenever this order can send after the 4th step, did not have sequencing.

(17) client software can all message registrations of statistical query, can listen to calling record etc.

Traditional telemarketing person adopts artificial button to call mode, the valid telephone that can dial at most average every day is about 100-110, and adopt new pattern, the valid telephone that each operator can answer average every day is greatly about about 245-260, efficient is enhanced about more than once, and reason mainly contains three:

(1) 20-30% is generally arranged is that invalid phone (, is shut down shutdown as spacing to the phone number list taken of telemarketing person; just busy, out of reach etc.), and these phones adopt traditional manual dial; await a response, confirming has wasted a large amount of time in the process such as invalid, has increased cost of labor.

(2) adopt traditional manual dial, need dialing on one side, Yi Bian check telephone number, efficient is very low, and dials the wrong number easily, and on-hook is dialled once more then, wastes a large amount of time and manpower.

(3) adopt traditional manual dial initiatively to be made a call by telemarketing person, because the employee's is slack or tired out, often artificial losing time also caused inefficiency.

Compare with traditional manual dial's mode, the digital repeatered line of employing server end has then effectively been avoided the problem of above-mentioned 3 aspects, by pre-dialing, can reject invalid phone fast, simultaneously, far-end computer adopts the digital trunk dialing, and efficient is very high, be free from mistakes, increased the percent of call completed in the unit interval greatly, in addition, the far-end computer that this special line adopts initiatively dials, operator must accept to change the phone of coming in fast, thereby has avoided the slack inefficiency that causes of employee.

Above content be in conjunction with concrete preferred implementation to further describing that the present invention did, can not assert that concrete enforcement of the present invention is confined to these explanations.For the general technical staff of the technical field of the invention, without departing from the inventive concept of the premise, can also make some simple deduction or replace, all should be considered as belonging to the protection range of invention.

Claims (6)

1. information resource management system based on cloud computing, it is characterized in that: comprise the server based on cloud computing that the customer account number management software is installed, described customer account number management software has data qualification module of carrying out data qualification and the communication module that carries out the data message communication with the external world; Described server is linked the internet by communicator, and is connected with client by the internet; Described server customer account number management software is according to the instruction of client, imports separately call list respectively by the client account number, and according to the instruction dialing automatically of advancing to calculate, judges telephone line states, gives the client telephone machine with current call forwarding.

2. the information resource management system based on cloud computing as claimed in claim 1, it is characterized in that: described server customer account number management software is according to the instruction of client, import separately call list respectively by the client account number, and according to the instruction automatically dialing of advancing to calculate, judge telephone line states, give the client telephone machine current call forwarding; And send current call information simultaneously to client.

3. the information transferring method of the described information resource management system based on cloud computing of a claim 1 comprises the steps:

A) after server receives client instruction, import separately call list respectively according to the client account number by the customer account number management software;

B) described server carries out computer according to client instruction and dials automatically, judges telephone line states, and gives the client telephone machine with current call forwarding.

4. the information transferring method of the information resource management system based on cloud computing as claimed in claim 3, it is characterized in that: described step B) described server carries out computer according to client instruction and dials automatically, judge telephone line states, and give the client telephone machine, and send the software of current call information simultaneously to client with current call forwarding.

5. the information transferring method of the information resource management system based on cloud computing as claimed in claim 4, it is characterized in that: described step B), after server receives that client sends the instruction that allows to call out, check call list, be checked through number for spacing and when satisfying call condition, beginning is dialing automatically.

6. the information transferring method of the information resource management system based on cloud computing as claimed in claim 5 is characterized in that: described server is called out the telephone number of binding at first automatically, the play cuing voice, and prompting is just the call establishment client; The current phone of getting in touch with is directly forwarded to the phone of client.

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