CN101729681A - Automatic testing method, testing terminal and communication system - Google Patents

Abstract

Translated fromChinese

本发明实施例公开了一种自动拨测方法、拨测终端及通信系统，一种自动拨测方法包括：自动拨测终端获取拨测用例；自动拨测终端向呼叫中心发送拨测消息，所述拨测消息与所述拨测用例对应；自动拨测终端接收所述呼叫中心根据所述拨测消息进行拨测后返回的结果；自动拨测终端判断所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。本发明实施例自动拨测终端通过获取拨测用例，向呼叫中心发送拨测消息，接收呼叫中心返回的结果，判断结果与拨测用例的预期结果是否一致，实现了拨测自动化，进而大大提高了拨测效率。

The embodiment of the present invention discloses an automatic dial test method, a dial test terminal and a communication system. The automatic dial test method includes: the automatic dial test terminal obtains a dial test use case; the automatic dial test terminal sends a dial test message to the call center, and the The dial test message corresponds to the dial test use case; the automatic dial test terminal receives the result returned by the call center after dial test according to the dial test message; the automatic dial test terminal judges that the result is consistent with the dial test use case Whether the expected result is consistent, the expected result of the dial test use case corresponds to the dial test use case. In the embodiment of the present invention, the automatic dial test terminal obtains a dial test case, sends a dial test message to the call center, receives the result returned by the call center, and judges whether the result is consistent with the expected result of the dial test case, thereby realizing dial test automation and greatly improving dial test efficiency.

Description

Translated fromChinese

一种自动拨测方法、拨测终端及通信系统An automatic dial test method, dial test terminal and communication system

技术领域technical field

本发明涉及通信技术领域，尤其涉及一种自动拨测方法、拨测终端及通信系统。The present invention relates to the technical field of communication, in particular to an automatic dial testing method, a dial testing terminal and a communication system.

背景技术Background technique

交互式语音应答(Interactive Voice Response，IVR)系统提供自动语音服务，是企业为客户提供的自助服务的主要设备。系统采用用户导向的语音目录，根据客户通过电话键盘或语音选择完成相应的信息查询和命令执行，所以可以说是通过电话机的按键控制计算机。通过在IVR后端连接数据库，IVR系统能为客户提供动态的实时信息。如果在呼叫中心使用了IVR系统，大部分的呼叫就可实现自动化，据估算，这样可以节省60％的费用，同时还能减轻话务代表的负担，使他们能从事更重要的客户服务工作。IVR系统已经不仅仅局限于语音处理，也可以为客户提供传真收发的服务。The Interactive Voice Response (IVR) system provides automatic voice services and is the main equipment for self-service provided by enterprises to customers. The system adopts the user-oriented voice directory, and completes the corresponding information query and command execution according to the customer's selection through the telephone keyboard or voice, so it can be said that the computer is controlled through the keys of the telephone. By connecting the database at the back end of the IVR, the IVR system can provide customers with dynamic real-time information. If the IVR system is used in the call center, most of the calls can be automated. It is estimated that this can save 60% of the cost, and it can also reduce the burden on the agents, so that they can engage in more important customer service work. The IVR system is not limited to voice processing, but can also provide customers with fax sending and receiving services.

对于呼叫中心运营者来说，IVR系统在呼叫中心运用之前必须经过业务的测试，拨测操作是必不可少的一项工作，在开局、设备升级、扩容后，需要进行IVR业务拨测验证。在IVR流程，菜单调整后，也需要进行IVR的拨测验证。有时IVR菜单调整很小，但却需要对所有的IVR分支进行测试。For call center operators, the IVR system must undergo service testing before it is used in the call center. The dial test operation is an indispensable task. After the deployment, equipment upgrade, and capacity expansion, IVR service dial test verification is required. In the IVR process, after the menu is adjusted, the IVR dial test verification is also required. Sometimes the IVR menu tweaks are small but need to be tested for all IVR branches.

目前的拨测操作由人工控制终端来完成，这要求系统设备能够支持拨测，在特定的模块中按拨测需求设计资源分配方案等。The current dial test operation is completed by the manual control terminal, which requires the system equipment to support the dial test, and design resource allocation schemes in specific modules according to the dial test requirements.

现有技术中，用户首先根据IVR流程编写测试用例，然后根据测试用例拨打电话，当电话拨入呼叫中心，由IVR进行处理，开始放音。语音通过交换机传送到电话上，用户通过听电话放出的语音与实际用例的预期结果是否一致。In the prior art, the user first writes a test case according to the IVR process, and then makes a call according to the test case. When the call is dialed into the call center, the IVR processes it and starts to play the sound. The voice is transmitted to the phone through the switch, and the user listens to whether the voice emitted by the phone is consistent with the expected result of the actual use case.

在实现本发明的过程中，发明人发现上述技术方案至少存在如下缺陷：In the process of realizing the present invention, the inventors have found that the above-mentioned technical solution has at least the following defects:

由于拨测工作是大量的、经常性的，因此采用人工进行测试实现拨测工作量大，测试结果必须放完音才能比较，且由人工进行比较，效率低。Due to the large amount of dialing and testing work, the workload of dialing and testing is heavy when the test is performed manually, and the test results must be played before they can be compared, and the comparison is performed manually, which is inefficient.

发明内容Contents of the invention

本发明实施例提供了一种自动拨测方法、拨测终端及通信系统，使用本发明实施例提供的技术方案，能够提高拨测效率。The embodiment of the present invention provides an automatic dialing test method, a dialing test terminal and a communication system, and the technical solution provided by the embodiment of the present invention can improve the dialing test efficiency.

本发明实施例的目的是通过以下技术方案实现的：The purpose of the embodiments of the present invention is achieved through the following technical solutions:

一种自动拨测方法，包括：An automatic dial testing method, comprising:

自动拨测终端获取拨测用例；Automatic dial test terminal to obtain dial test use cases;

自动拨测终端向呼叫中心发送拨测消息，所述拨测消息与所述拨测用例对应；The automatic dial test terminal sends a dial test message to the call center, and the dial test message corresponds to the dial test use case;

自动拨测终端接收所述呼叫中心根据所述拨测消息进行拨测后返回的结果；The automatic dial test terminal receives the result returned by the call center after dial test according to the dial test message;

自动拨测终端判断所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。The automatic dial test terminal judges whether the result is consistent with the expected result of the dial test use case, and the expected result of the dial test use case corresponds to the dial test use case.

一种拨测终端，包括：A dial testing terminal, comprising:

用例输入模块，用于获取拨测用例；The use case input module is used to obtain dial test use cases;

自动拨测模块，用于向呼叫中心发送拨测消息，所述拨测消息与所述用例输入模块得到的所述拨测用例对应，接收所述呼叫中心根据所述拨测消息进行拨测后返回的结果；The automatic dial test module is used to send a dial test message to the call center, the dial test message corresponds to the dial test use case obtained by the use case input module, and after receiving the call center to perform the dial test according to the dial test message the returned result;

结果对比模块，用于判断所述自动拨测模块得到所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。The result comparison module is used to judge whether the result obtained by the automatic dial test module is consistent with the expected result of the dial test use case, and the expected result of the dial test use case corresponds to the dial test use case.

一种通信系统，包括自动拨测终端，用于拨测呼叫中心，所述自动拨测终端用于获取拨测用例；向所述呼叫中心发送拨测消息，所述拨测消息与所述拨测用例对应；接收所述呼叫中心根据所述拨测消息进行拨测后返回的结果；判断所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。A communication system, comprising an automatic dial test terminal for dial test call center, the automatic dial test terminal is used to obtain a dial test use case; send a dial test message to the call center, the dial test message and the dial test Corresponding to the test case; receiving the result returned by the call center after dialing the test message according to the dial test message; judging whether the result is consistent with the expected result of the dial test use case, and the expected result of the dial test use case is consistent with the Corresponding to the dial-up test case.

从本发明实施例提供的以上技术方案可以看出，自动拨测终端通过获取拨测用例，向呼叫中心发送拨测消息，接收呼叫中心返回的结果，判断结果与拨测用例的预期结果是否一致，实现了拨测自动化，进而大大提高了拨测效率。From the above technical solutions provided by the embodiments of the present invention, it can be seen that the automatic dial test terminal sends a dial test message to the call center by obtaining the dial test use case, receives the result returned by the call center, and judges whether the result is consistent with the expected result of the dial test use case , which realizes the automation of dialing and testing, thereby greatly improving the efficiency of dialing and testing.

附图说明Description of drawings

为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其他的附图。In order to more clearly illustrate the technical solutions in the embodiments of the present invention or the prior art, the following will briefly introduce the drawings that need to be used in the description of the embodiments or the prior art. Obviously, the accompanying drawings in the following description are only These are some embodiments of the present invention. For those skilled in the art, other drawings can also be obtained according to these drawings without any creative effort.

图1是本发明实施例一阐述的自动拨测方法的简化流程图；Fig. 1 is a simplified flow chart of the automatic dial testing method described in Embodiment 1 of the present invention;

图2是本发明实施例二阐述的自动拨测方法的流程图；Fig. 2 is a flow chart of the automatic dial testing method described in Embodiment 2 of the present invention;

图3是本发明实施例三阐述的自动拨测方法的流程图；Fig. 3 is a flow chart of the automatic dial testing method described in Embodiment 3 of the present invention;

图4是本发明实施例阐述的拨测终端的示意图；Fig. 4 is a schematic diagram of a dial test terminal described in an embodiment of the present invention;

图5是本发明实施例阐述的通信系统的组成框图。Fig. 5 is a block diagram of a communication system described in an embodiment of the present invention.

具体实施方式Detailed ways

下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本发明一部分实施例，而不是全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本发明保护的范围。The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

本发明实施例提供了一种自动拨测方法、拨测终端及通信系统，使用本发明实施例提供的技术方案，能够提高拨测效率。The embodiment of the present invention provides an automatic dialing test method, a dialing test terminal and a communication system, and the technical solution provided by the embodiment of the present invention can improve the dialing test efficiency.

首先阐述一种自动拨测方法。Firstly, an automatic dial testing method is described.

实施例一Embodiment one

本实施例阐述一种自动拨测方法，下面结合附图进行详细说明，参见图1，该方法包括以下步骤：This embodiment sets forth an automatic dialing test method, which will be described in detail below in conjunction with the accompanying drawings, referring to Figure 1, the method includes the following steps:

步骤101：自动拨测终端获取拨测用例；Step 101: Automatically dial test terminal to obtain dial test use case;

可以是通过用例输入模块获取拨测人员输入的拨测用例。例如可以是通过一个界面将拨测用例输入，该界面是拨测终端与用户之间的接口。It may be a dial test use case that is input by a dial tester through a use case input module. For example, the dial test case may be input through an interface, which is an interface between the dial test terminal and the user.

步骤102：自动拨测终端向呼叫中心发送拨测消息；Step 102: the automatic dial test terminal sends a dial test message to the call center;

此步骤之前还可以包括检测与呼叫中心的连接是否正常的步骤，如果连接不正常，则进行异常处理，例如可以是提醒用户系统不正常，如果连接正常，将拨测用例转换成拨测格式后向呼叫中心发送拨测消息，此时拨测消息与拨测用例对应。Before this step, you can also include the step of detecting whether the connection with the call center is normal. If the connection is not normal, perform exception handling. For example, it can remind the user that the system is not normal. If the connection is normal, convert the dial test case into the dial test format. Send a dial test message to the call center, and the dial test message corresponds to the dial test use case.

向呼叫中心发送窄带或宽带消息，这些消息与拨测用例对应。例如，若拨测终端与呼叫中心的连接是窄带的，可以是发送综合业务数字网用户部分消息，若拨测终端与呼叫中心的连接是宽带的，可以是发送会话初始协议消息。Send narrowband or wideband messages to the call center corresponding to dial test use cases. For example, if the connection between the dial-test terminal and the call center is narrowband, an ISDN user part message may be sent; if the connection between the dial-test terminal and the call center is broadband, a session initiation protocol message may be sent.

步骤103：自动拨测终端接收呼叫中心根据拨测消息进行拨测后返回的结果；Step 103: The automatic dial test terminal receives the result returned by the call center after dial test according to the dial test message;

呼叫中心返回的结果可以是包括呼叫是否建立成功消息、播放的语音信息消息等。The result returned by the call center may include whether the call is established successfully, the voice information message played, and the like.

呼叫中心向自动拨测终端返回的结果还可以是消息代码，该消息代码与拨测用例的预期结果一一对应。The result returned by the call center to the automatic dial test terminal may also be a message code, and the message code is in one-to-one correspondence with the expected result of the dial test use case.

步骤104：自动拨测终端判断上述结果与拨测用例的预期结果是否一致。Step 104: The automatic dial test terminal judges whether the above result is consistent with the expected result of the dial test use case.

此步骤之前还可以根据步骤103返回的结果查找预置的文件名与文件内容映射关系表，判断是否存在与上述结果对应的文件，如果存在，则执行步骤104，此时步骤104具体为判断查找的文件内容与拨测用例的预期结果是否一致。Before this step, you can also search the preset file name and file content mapping relationship table according to the result returned instep 103, and judge whether there is a file corresponding to the above result. Whether the content of the file is consistent with the expected result of the dial test case.

自动拨测终端可以是根据预置的预期结果与消息代码映射关系表判断消息代码与所述拨测用例的预期结果是否一致，上述预置的预期结果与消息代码映射关系表可以是预先在自动拨测终端设置好的，每一个消息代码对应一个拨测用例的预期结果，自动拨测终端通过实际向呼叫中心拨测时呼叫中心返回的消息代码判断呼叫中心将要播放的结果是否与该拨测用例的预期结果一致。The automatic dial test terminal can judge whether the message code is consistent with the expected result of the dial test use case according to the preset expected result and message code mapping table. After the dial test terminal is set up, each message code corresponds to the expected result of a dial test use case. The automatic dial test terminal judges whether the result to be played by the call center is consistent with the dial test result based on the message code returned by the call center when actually dialing to the call center. The expected results for the use cases are consistent.

在判断结果与拨测用例的预期结果一致时，还可以进一步判断拨测用例是否结束，如果没有结束，则返回执行步骤102。如果结束，进一步判断是否还有其它用例，如果还有其它用例，则执行步骤102，如果没有其它用例，则测试结束。如果步骤101中没有获取到全部的拨测用例，当判断还有其它用例时，则需要返回执行步骤101，继续获取其它的拨测用例。When the judgment result is consistent with the expected result of the dial test use case, it may be further judged whether the dial test use case ends, and if not, return to step 102 . If it is finished, further judge whether there are other use cases, if there are other use cases, executestep 102, if there are no other use cases, the test ends. If not all dial test use cases have been obtained instep 101, when it is judged that there are other use cases, it is necessary to return to step 101 and continue to obtain other dial test use cases.

在判断没有其它用例时，输出并显示步骤104中判断的结果。When it is determined that there are no other use cases, the result of the determination instep 104 is output and displayed.

本发明实施例由于获取拨测用例，向呼叫中心发送拨测消息，接收呼叫中心返回的结果，判断结果与拨测用例的预期结果是否一致，拨测过程在人工将用例输入后无需人工操作和干预，实现了拨测自动化，测试结果在放完音前就能够进行比较，因而大大提高了拨测效率。In the embodiment of the present invention, since the dial test use case is obtained, the dial test message is sent to the call center, and the result returned by the call center is received to determine whether the result is consistent with the expected result of the dial test use case. Intervention realizes the automation of dialing and testing, and the test results can be compared before the sound is played, thus greatly improving the efficiency of dialing and testing.

进一步地，由于不再使用人工进行拨测，减少了测试的人力投入和时间，降低了拨测成本。由于执行完毕后自动执行下一个用例，可以实现批量化测试。Further, since manual testing is no longer used, manpower input and time for testing are reduced, and the cost of dialing and testing is reduced. Since the next use case is automatically executed after execution, batch testing can be realized.

实施例一阐述了一种自动拨测方法，下面的实施例阐述一种拨测过程。Embodiment 1 describes an automatic dial testing method, and the following embodiments describe a dial testing process.

实施例二Embodiment two

本实施例阐述一种拨测过程，下面结合附图进行详细说明，参见图2，该过程包括以下步骤：This embodiment describes a dialing test process, which will be described in detail below in conjunction with the accompanying drawings. Referring to FIG. 2, the process includes the following steps:

步骤201：用户输入测试用例，开始拨测；Step 201: the user inputs a test case and starts dialing;

用户输入测试用例集合，开始执行拨测。例如，用例为拨打1234，呼叫中心返回的语音预期结果为“您好，欢迎拨打A公司电话，按1查询分机号按2退出”，拨2，呼叫中心返回的语音预期结果为“再见”。The user enters the test case collection and starts to execute the dial test. For example, if the use case is to dial 1234, the expected voice result returned by the call center is "Hello, welcome to call company A, press 1 to check the extension number and press 2 to exit", and dial 2, the expected voice result returned by the call center is "Goodbye".

步骤202：检测系统是否正常；如果不正常，执行步骤203，如果正常，执行步骤204；Step 202: check whether the system is normal; if not, executestep 203; if normal, executestep 204;

例如可以是检测拨测终端与呼叫中心的连接是否正常。For example, it may be to detect whether the connection between the dial test terminal and the call center is normal.

步骤203：异常处理；Step 203: exception handling;

例如可以是提醒用户系统不正常等。For example, it may be to remind the user that the system is abnormal.

步骤204：向呼叫中心发起呼叫；Step 204: initiate a call to the call center;

如果步骤202中检测系统正常时，可以将用例转换成拨测格式后再向呼叫中心发起呼叫。可以是转换成工具命令语言格式，或者自定义格式，将转换后的拨测用例向呼叫中心发送。例如拨打1234结果为“您好，欢迎拨打A公司电话，按1查询分机号按2退出”，拨打2结果为“再见”。If the detection system is normal instep 202, the use case may be converted into a dial test format and then initiate a call to the call center. It can be converted into a tool command language format, or a custom format, and the converted dial test case is sent to the call center. For example, the result of dialing 1234 is "Hello, welcome to call company A, press 1 to check the extension number and press 2 to exit", and the result of dialing 2 is "Goodbye".

向呼叫中心发起呼叫可以是向呼叫中心发送拨测消息，拨测消息与拨测用例对应，也可以是向呼叫中心发送窄带或宽带消息。Initiating a call to the call center may be sending a dial test message to the call center, where the dial test message corresponds to a dial test use case, or sending a narrowband or broadband message to the call center.

步骤205：呼叫建立，开始放音；Step 205: the call is established, and the announcement starts;

拨测终端与呼叫中心建立呼叫，并且开始放音。The dial test terminal establishes a call with the call center and starts to play the tone.

步骤206：比较放音结果是否一致；如果一致，执行步骤207，如果不一致，执行步骤208；Step 206: compare whether the playback results are consistent; if consistent, performstep 207, and if inconsistent, performstep 208;

拨测终端比较放音结果与用例预期结果是否一致，用例预期结果是预先设置好的，并且每一个用例与其预期结果一一对应。The dial test terminal compares whether the playback result is consistent with the expected result of the use case. The expected result of the use case is preset, and each use case corresponds to its expected result one by one.

步骤207：判断该用例是否结束，如果结束，执行步骤208，如果没有结束，执行步骤204；Step 207: Determine whether the use case is over, if it is over, go to step 208, if not, go to step 204;

判断用例是否结束，可以是将已经测试的用例与用户输入的用例进行比对，看是否全部的用例都进行了测试。To judge whether the use case is finished, it may be to compare the tested use cases with the use cases input by the user to see whether all the use cases have been tested.

步骤208：呼叫释放，该用例结束；Step 208: the call is released, and the use case ends;

在判断用例结束时，释放拨测终端与呼叫中心之间建立的连接，表示该用例的测试完毕且测试结果为通过。When judging the end of the use case, release the connection established between the dial test terminal and the call center, indicating that the test of the use case is completed and the test result is passed.

当步骤206中比较放音结果和预期结果不一致时，也需要释放拨测终端与呼叫中心之间建立的连接，此时表示该用例的测试结果为不通过。When the comparison playback result instep 206 is inconsistent with the expected result, it is also necessary to release the connection established between the dial test terminal and the call center, which means that the test result of this use case is not passed.

步骤209：判断是否还有其它用例；如果有，则执行步骤204，如果没有，执行步骤210；Step 209: Determine whether there are other use cases; if yes, executestep 204; if not, executestep 210;

当步骤208中判断还有其它的用例没有执行时，继续向呼叫中心发起呼叫，直至所有的用例都结束。如果步骤201中没有输入全部的拨测用例，当判断还有其它用例时，则需要返回执行步骤201，继续输入其它的拨测用例。When it is judged instep 208 that there are other use cases that have not been executed, continue to initiate a call to the call center until all use cases are finished. If not all the dial-up test cases are input instep 201, when it is determined that there are other use cases, it is necessary to return to step 201 and continue to input other dial-up test cases.

步骤210：测试结束，输出测试结果。Step 210: the test ends, and the test result is output.

当步骤208中判断没有其它的用例，即所有用例都已经执行完，测试结束，则输出测试结果。When it is judged instep 208 that there are no other use cases, that is, all use cases have been executed and the test is finished, the test result is output.

上述流程实现了对拨测终端是否能够正常建立呼叫的测试，以及建立呼叫后继续拨号。The above process realizes the test of whether the dial test terminal can normally establish a call, and continues to dial after the call is established.

本实施例由于拨测终端自动进行多个用例的拨测，实现了拨测的批量化，由于本实施例提及的拨测过程在人工将用例输入后无需人工操作和干预，实现了拨测的自动化，从而大大的提高了拨测效率、降低了拨测成本。In this embodiment, because the dial test terminal automatically performs dial test of multiple use cases, batch testing of dial test is realized. Since the dial test process mentioned in this embodiment does not require manual operation and intervention after the use cases are manually input, dial test is realized. The automation greatly improves the efficiency of dialing and testing and reduces the cost of dialing and testing.

进一步地，还可以验证呼叫建立后承载层播放的语音是否与预期的语音一致。语音检测有许多方法，比如通过语音转文本技术将语音转换成文本，再将文本与预期结果进行比较；对语音质量进行分析和测评，例如采用感知评估语音质量测评方法，将语音流与录音文件内容进行对比以确定与预期结果是否一致。由于只是比较与预期结果是否一致，为了降低成本，可以考虑采用比较播放的文件名是否一致即可，下面的实施例阐述一种在自动拨测方法中运用语音检测的方法。Further, it may also be verified whether the voice played by the bearer layer after the call is established is consistent with the expected voice. There are many methods for speech detection, such as converting speech into text through speech-to-text technology, and then comparing the text with the expected result; analyzing and evaluating speech quality, such as using the perceptual evaluation speech quality evaluation method to compare speech streams with recording files The content is compared to determine whether it is consistent with the expected results. Because it is only consistent with the expected result, in order to reduce the cost, it can be considered to use the comparison of whether the played file name is consistent. The following embodiments illustrate a method of using voice detection in the automatic dial test method.

实施例三Embodiment three

本实施例阐述一种在自动拨测方法中将呼叫中心返回的结果与拨测用例的预期结果进行比较的方法，下面结合附图进行详细说明，参见图3，该方法包括以下步骤：This embodiment describes a method for comparing the results returned by the call center with the expected results of the dial test use case in the automatic dial test method. The method will be described in detail below in conjunction with the accompanying drawings. Referring to FIG. 3, the method includes the following steps:

步骤301：用户输入测试用例，开始拨测；Step 301: the user inputs a test case and starts dialing;

用户输入测试用例集合，开始执行拨测。例如，用例为拨打1234，呼叫中心返回的语音预期结果为“您好，欢迎拨打A公司电话，按1查询分机号按2退出”，拨2，呼叫中心返回的语音预期结果为“再见”。The user enters the test case collection and starts to execute the dial test. For example, if the use case is to dial 1234, the expected voice result returned by the call center is "Hello, welcome to call company A, press 1 to check the extension number and press 2 to exit", and dial 2, the expected voice result returned by the call center is "Goodbye".

步骤302：向呼叫中心发起呼叫；Step 302: initiate a call to the call center;

可以将用例转换成拨测格式后再向呼叫中心发起呼叫。可以是转换成工具命令语言格式，或者自定义格式，将转换后的拨测用例向呼叫中心发送。例如拨打1234结果为“您好，欢迎拨打A公司电话，按1查询分机号按2退出”，拨打2结果为“再见”。The use case can be converted into a dial test format and then initiate a call to the call center. It can be converted into a tool command language format, or a custom format, and the converted dial test case is sent to the call center. For example, the result of dialing 1234 is "Hello, welcome to call company A, press 1 to check the extension number and press 2 to exit", and the result of dialing 2 is "Goodbye".

向呼叫中心发起呼叫可以是向呼叫中心发送拨测消息，拨测消息与拨测用例对应，也可以是向呼叫中心发送窄带或宽带消息。Initiating a call to the call center may be sending a dial test message to the call center, where the dial test message corresponds to a dial test use case, or sending a narrowband or broadband message to the call center.

步骤303：呼叫建立，开始放音；Step 303: the call is established, and the announcement starts;

拨测终端与呼叫中心建立呼叫，并且开始放音。The dial test terminal establishes a call with the call center and starts to play the tone.

步骤304：收到开始放音消息；Step 304: Receive the start playing message;

例如，收到的消息可以是startPlay.S.wav，该消息表示开始播放文件名为S的文件。For example, the received message may be startPlay.S.wav, which indicates that the file named S starts to be played.

步骤305：查找预置的文件名与文件内容的映射表；Step 305: Find the preset mapping table of file name and file content;

文件名与文件内容的映射表可以预先在拨测终端上配置好。The mapping table of file name and file content can be pre-configured on the dial test terminal.

步骤306：判断是否存在该文件，如果存在，执行步骤307，如果不存在，执行步骤308；Step 306: judging whether the file exists, if yes, executestep 307, if not, executestep 308;

判断是否存在该文件可以是拨测终端收到消息后，提取消息和有效文件名，查找预置的文件名与文件内容的映射表中是否存在该文件名对应的文件。Judging whether the file exists may be that after receiving the message, the dialing test terminal extracts the message and the effective file name, and searches for a file corresponding to the file name in the preset mapping table of file name and file content.

步骤307：将表中内容与预期结果对比；Step 307: compare the content in the table with the expected result;

将消息中的文件内容与预置的文件名与文件内容的映射表中的文件进行比较，也可以是比较播放的文件名与表中的文件名是否一致。The file content in the message is compared with the files in the preset mapping table of file name and file content, and it is also possible to compare whether the played file name is consistent with the file name in the table.

步骤308：异常处理；Step 308: exception handling;

异常处理可以是提醒用户预置的文件名与文件内容的映射关系表中不存在收到的放音消息中包含的文件名，也可以是得出拨测用例的测试不通过的结果。The exception handling may be to remind the user that the file name contained in the received announcement message does not exist in the preset mapping relationship table between the file name and the file content, or it may be the result that the test of the dialing test case fails.

步骤309：判断步骤307中的对比是否一致，如果一致，执行步骤310，如果不一致，执行步骤311；Step 309: Determine whether the comparison instep 307 is consistent, if consistent, performstep 310, if not, performstep 311;

根据步骤307中的对比得出判断结果是否一致，或判断消息中的文件名与预置的映射关系表中的文件名是否一致。According to the comparison instep 307, it is determined whether the judgment result is consistent, or it is judged whether the file name in the message is consistent with the file name in the preset mapping relationship table.

步骤310：测试结果为通过；Step 310: the test result is passed;

表示该拨测用例和预期结果一致，测试通过。Indicates that the dial-up test case is consistent with the expected result, and the test is passed.

步骤311：测试结果为不通过。Step 311: The test result is not passed.

表示该拨测用例和预期结果不一致，测试没有通过。Indicates that the dial-up test case is inconsistent with the expected result, and the test failed.

本实施例由于根据呼叫中心返回的结果查找预置的文件名和文件内容的映射关系表中是否存在该文件，在存在该文件时，将呼叫中心返回的结果与预置的文件名和文件内容的映射关系表进行比对，在一致时得出拨测用例测试通过的结论，使得拨测终端进行结果比对时更为便捷，从而减低了成本。In this embodiment, whether the file exists in the mapping relationship table of the preset file name and file content according to the result returned by the call center, when the file exists, the mapping between the result returned by the call center and the preset file name and file content The relational tables are compared, and when they are consistent, a conclusion is drawn that the dial test use case test has passed, which makes it more convenient for the dial test terminal to compare the results, thereby reducing the cost.

需要说明的是，对于前述的各方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明并不受所描述的动作顺序的限制，因为依据本发明，某些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选实施例，所涉及的动作和模块并不一定是本发明所必须的。It should be noted that for the foregoing method embodiments, for the sake of simple description, they are expressed as a series of action combinations, but those skilled in the art should know that the present invention is not limited by the described action sequence. Because of the present invention, certain steps may be performed in other orders or simultaneously. Secondly, those skilled in the art should also know that the embodiments described in the specification belong to preferred embodiments, and the actions and modules involved are not necessarily required by the present invention.

在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述的部分，可以参见其他实施例的相关描述。In the foregoing embodiments, the descriptions of each embodiment have their own emphases, and for parts not described in detail in a certain embodiment, reference may be made to relevant descriptions of other embodiments.

以上提供了一种自动拨测的方法，本发明实施例还提供一种拨测终端和一种通信系统。The above provides an automatic dial testing method, and the embodiment of the present invention also provides a dial testing terminal and a communication system.

首先阐述一种拨测终端，参见图4，该拨测终端包括以下模块：First, a dial test terminal is described, as shown in Figure 4, the dial test terminal includes the following modules:

用例输入模块401，用于获取拨测用例；The usecase input module 401 is used to obtain the dial test use case;

自动拨测模块402，用于向呼叫中心发送拨测消息，所述拨测消息与用例输入模块401得到的所述拨测用例对应，接收所述呼叫中心根据所述拨测消息进行拨测后返回的结果；The automaticdial test module 402 is configured to send a dial test message to the call center, the dial test message corresponds to the dial test use case obtained by the usecase input module 401, and after receiving the call center to perform the dial test according to the dial test message the returned result;

自动拨测模块402负责模拟拨测，通过窄带或者宽带信令拨打呼叫中心系统，窄带信令和宽带信令的区别在于所使用的协议类型不一样，窄带协议如综合业务数字网用户部分协议，宽带协议如会话初始协议。并且负责与呼叫中心的交互。包括消息的发送以及消息的接收，语音、视频的发送和接收等。The automaticdial test module 402 is responsible for analog dial test, and dials the call center system through narrowband or broadband signaling. The difference between narrowband signaling and broadband signaling is that the type of protocol used is different. Broadband protocols such as Session Initiation Protocol. And is responsible for the interaction with the call center. Including the sending and receiving of messages, the sending and receiving of voice and video, etc.

结果对比模块403，用于判断自动拨测模块402得到所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。Theresult comparison module 403 is configured to judge whether the result obtained by the automaticdial test module 402 is consistent with the expected result of the dial test use case, and the expected result of the dial test use case corresponds to the dial test use case.

结果对比模块403负责将呼叫中心返回的结果与拨测用例的预期结果进行对比，判断呼叫中心返回的结果与预期结果是否一致，并启动下一个拨测用例的测试，即调用自动拨测模块进行下一个用例的拨测。Theresult comparison module 403 is responsible for comparing the result returned by the call center with the expected result of the dial test use case, judging whether the result returned by the call center is consistent with the expected result, and starting the test of the next dial test use case, that is, calling the automatic dial test module to perform Dialing test for the next use case.

其中，上述拨测终端还包括：Wherein, the above-mentioned dial test terminal also includes:

检测模块，用于检测与所述呼叫中心的连接是否正常，如果不正常，进行异常处理，如果正常，将所述拨测用例转换成拨测格式后向呼叫中心发送拨测消息。The detection module is used to detect whether the connection with the call center is normal, and if not, perform abnormal processing, and if normal, convert the dial test case into a dial test format and send a dial test message to the call center.

其中，上述拨测终端还包括：Wherein, the above-mentioned dial test terminal also includes:

查找模块，用于根据所述结果查找预置的文件名与文件内容映射关系表；A search module, configured to search for a preset file name and file content mapping relationship table according to the result;

判断模块，用于判断是否存在与所述结果对应的文件，如果存在，则执行判断所述结果与所述拨测用例的预期结果是否一致的步骤；A judging module, configured to judge whether there is a file corresponding to the result, and if so, execute the step of judging whether the result is consistent with the expected result of the dial test use case;

上述结果对比模块403用于判断所述查找的文件内容与所述拨测用例的预期结果是否一致。The above-mentionedresult comparison module 403 is used to judge whether the content of the searched file is consistent with the expected result of the dial-up test case.

其中，上述拨测终端还包括：Wherein, the above-mentioned dial test terminal also includes:

结束判断模块，用于在结果对比模块403判断所述结果与所述拨测用例的预期结果一致时，进一步判断所述拨测用例是否结束。The end judging module is used for further judging whether the dial test use case ends when theresult comparison module 403 judges that the result is consistent with the expected result of the dial test use case.

上面阐述的拨测终端可以用于实现本发明实施例提及的自动拨测方法，但不限于实现该方法。The dial testing terminal described above can be used to implement the automatic dial testing method mentioned in the embodiment of the present invention, but is not limited to implementing the method.

上面阐述了一种拨测终端，下面阐述一种通信系统。A dial testing terminal is described above, and a communication system is described below.

参见图5，一种通信系统，包括自动拨测终端501，上述自动拨测终端501用于获取拨测用例；向呼叫中心502发送拨测消息，所述拨测消息与所述拨测用例对应；接收所述呼叫中心502根据所述拨测消息进行拨测后返回的结果；判断所述结果与所述拨测用例的预期结果是否一致，所述拨测用例的预期结果与所述拨测用例对应。Referring to FIG. 5 , a communication system includes an automatic dial test terminal 501. The automatic dial test terminal 501 is used to obtain a dial test use case; a dial test message is sent to a call center 502, and the dial test message corresponds to the dial test use case ; Receive the result returned by the call center 502 after performing the dial test according to the dial test message; determine whether the result is consistent with the expected result of the dial test use case, and the expected result of the dial test use case is consistent with the dial test Corresponding use case.

本发明实施例由于获取拨测用例，向呼叫中心发送拨测消息，接收呼叫中心返回的结果，判断结果与拨测用例的预期结果是否一致，实现了拨测自动化，测试结果在放完音前就能够进行比较，因而大大提高了拨测效率。In the embodiment of the present invention, since the dial test case is obtained, the dial test message is sent to the call center, the result returned by the call center is received, and the judgment result is consistent with the expected result of the dial test case, the dial test automation is realized, and the test result is released before the tone is played can be compared, thus greatly improving the efficiency of dialing and testing.

进一步地，由于不再使用人工进行拨测，减少了测试的人力投入和时间，降低了拨测成本。由于执行完毕后自动执行下一个用例，可以实现批量化测试。Further, since manual testing is no longer used, manpower input and time for testing are reduced, and the cost of dialing and testing is reduced. Since the next use case is automatically executed after execution, batch testing can be realized.

进一步地，由于根据呼叫中心返回的结果查找预置的文件名和文件内容的映射关系表中是否存在该文件，在存在该文件时，将呼叫中心返回的结果与预置的文件名和文件内容的映射关系表进行比对，在一致时得出拨测用例测试通过的结论，使得拨测终端进行结果比对时更为便捷，从而减低了成本。Further, since the file is found in the mapping relationship table of the preset file name and file content according to the result returned by the call center, when the file exists, the mapping between the result returned by the call center and the preset file name and file content The relational tables are compared, and when they are consistent, a conclusion is drawn that the dial test use case test has passed, which makes it more convenient for the dial test terminal to compare the results, thereby reducing the cost.

本领域普通技术人员可以理解实现上述实施例方法中的全部或部分步骤是可以通过程序来指令相关的硬件完成，所述的程序可以存储于一种计算机可读存储介质中，该程序在执行时，包括如下步骤：Those of ordinary skill in the art can understand that all or part of the steps in the method of the above-mentioned embodiments can be completed by instructing related hardware through a program. The program can be stored in a computer-readable storage medium, and the program can be executed when executed , including the following steps:

自动拨测终端获取拨测用例；Automatic dial test terminal to obtain dial test use cases;

自动拨测终端向呼叫中心发送拨测消息，上述拨测消息与上述拨测用例对应；The automatic dial test terminal sends a dial test message to the call center, and the above dial test message corresponds to the above dial test use case;

自动拨测终端接收呼叫中心根据上述拨测消息进行拨测后返回的结果；The automatic dial test terminal receives the result returned by the call center after dial test according to the above dial test message;

自动拨测终端判断上述结果与上述拨测用例的预期结果是否一致，上述拨测用例的预期结果与上述拨测用例对应。The automatic dial test terminal judges whether the above result is consistent with the expected result of the above dial test use case, and the expected result of the above dial test use case corresponds to the above dial test use case.

上述提到的存储介质可以是只读存储器，磁盘或光盘等。The storage medium mentioned above may be a read-only memory, a magnetic disk or an optical disk, and the like.

以上对本发明实施例所提供的一种自动拨测方法、拨测终端及通信系统进行了详细介绍，以上实施例的说明只是用于帮助理解本发明的方法及其思想；同时，对于本领域的一般技术人员，依据本发明的思想，在具体实施方式及应用范围上均会有改变之处，综上所述，本说明书内容不应理解为对本发明的限制。The above is a detailed introduction to the automatic dial testing method, dial test terminal and communication system provided by the embodiments of the present invention. The description of the above embodiments is only used to help understand the method and the idea of the present invention; at the same time, for those in the field Ordinary technicians, according to the idea of the present invention, will have changes in the specific implementation and application range. In summary, the contents of this specification should not be construed as limiting the present invention.

Claims (12)

1. an auto-dial testing method is characterized in that, comprising:

Automatic testing terminal is obtained the testing use-case;

Automatic testing terminal sends testing message to the call center, and described testing message is corresponding with described testing use-case;

Automatic testing terminal receives described call center and carries out the result that returns after the testing according to described testing message;

Automatic testing terminal judges whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.

2. auto-dial testing method according to claim 1 is characterized in that, the step that described automatic testing terminal is obtained the testing use-case is specially:

Automatic testing terminal is obtained the testing use-case of testing personnel input by the use-case input module.

3. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal also comprised before the call center sends testing message:

Whether automatic testing terminal detects normal with being connected of described call center, if undesired, carries out abnormality processing, if normal, described testing use-case converted to behind the testing form to call center's transmission testing message.

4. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal is specially to the step that the call center sends testing message:

Automatic testing terminal sends arrowband or broadband message to the call center, and described message is corresponding with described testing use-case.

5. auto-dial testing method according to claim 1 is characterized in that automatic testing terminal is declared

Whether the expected results of disconnected described result and described testing use-case consistent also comprising before:

Automatic testing terminal is searched filename and the file content mapping relations table that presets according to described result, judge whether to exist and described corresponding file as a result, if exist, then carry out the whether consistent step of the described expected results of judging described result and described testing use-case;

Described automatic testing terminal is judged the expected results of described result and described testing use-case, and whether consistent step is specially:

Automatic testing terminal judges whether the described file content of searching is consistent with the expected results of described testing use-case.

6. auto-dial testing method according to claim 1 is characterized in that, described automatic testing terminal receives the step of carrying out the result that returns after the testing according to described testing message in described call center and is specially:

Automatic testing terminal receives described call center and carries out the message code returned after the testing according to described testing message;

Described automatic testing terminal is judged the expected results of described result and described testing use-case, and whether consistent step is specially:

Automatic testing terminal judges with message code mapping relations table whether the expected results of described message code and described testing use-case is consistent according to the expected results that presets.

7. according to each described auto-dial testing method of claim 1 to 6, it is characterized in that, when automatic testing terminal judges that described result is consistent with the expected results of described testing use-case, also comprise:

Automatic testing terminal judges whether described testing use-case finishes, if do not finish, continues to send to the call center step of testing message, if use-case finishes, continue to judge whether to also have other use-case,, continue to carry out the step that sends testing message to the call center if also have other use-case.

8. a testing terminal is characterized in that, comprising:

The use-case input module is used to obtain the testing use-case;

The auto-dial testing module is used for sending testing message to the call center, and described testing message is corresponding with the described testing use-case that described use-case input module obtains, and receives described call center and carries out the result that returns after the testing according to described testing message;

The result contrasts module, is used to judge whether described auto-dial testing module obtains described result consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.

9. testing terminal according to claim 8 is characterized in that, also comprises:

Whether detection module is used to detect normal with being connected of described call center, if undesired, carries out abnormality processing, if normal, sends testing message to the call center after converting described testing use-case to the testing form.

10. testing terminal according to claim 8 is characterized in that, also comprises:

Search module, be used for searching filename and the file content mapping relations table that presets according to described result;

Whether consistent judge module is used to judge whether exist and described corresponding file as a result, if exist, then carry out expected results the step of judging described result and described testing use-case;

Described result contrasts module and is used to judge whether the described file content of searching is consistent with the expected results of described testing use-case.

11. to 10 each described testing terminals, it is characterized in that according to Claim 8, also comprise:

Finish judge module, be used for when described result contrasts module and judges that described result is consistent with the expected results of described testing use-case, judging further whether described testing use-case finishes.

12. a communication system is characterized in that, comprising:

Automatic testing terminal is used for the testing call center, and described automatic testing terminal is used to obtain the testing use-case; Send testing message to described call center, described testing message is corresponding with described testing use-case; Receive described call center and carry out the result that returns after the testing according to described testing message; Judge whether described result is consistent with the expected results of described testing use-case, and the expected results of described testing use-case is corresponding with described testing use-case.

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